Well, being platinum members with Princess this is showing which way the company is headed! This ship should have NEVER left dry dock! When we boarded, our cabins were not ready as they usually are on other princess ships, then after about an hour they said they were ready-NOT! Our cabin door did not lock, safe didn't work, phone didn't work, and most of all, there were No toiletries in our ...
My wife and I joined two other couples for a 12 night grand tour Mediterranean cruise which embarked in Venice and finished in Barcelona. The ship underwent a two or three month re-fit which eliminated some lounge areas, down sized the fitness center and moved it into the bilge and added a couple hundred cabins. I'm sort of a fitness nut so the losing the luxurious fitness center was a bummer, ...
The title line says it all, which I borrowed from a fellow passenger. After one day's sailing, I could already list at least ten problems, some major and some minor, and the list got longer as the days passed. So here is my rather unorganized recollection:
This voyage spent the first night at Venice and left port at 1 pm the following day. An emergency drill was given right before the ship ...
We took the Grand Mediterranean cruise which departed Venice on August 6th 2014, and stayed in Aloha cabin 501. We were so excited for our first Mediterranian adventure. This was our fourth cruise on Princess, so we were confident the room would be as spacious and well configured for our family of four as on our previous trips (including British Isles cruise and two Carribean cruises). However, ...
The food was disappointing. All the seafood smelled terrible. To the point that you could tell when a seafood plate was coming your way. We avoided all seafood after not having a good time at sabatinis. All other food was ok but nothing special. The Caesar salad was terrible. The food court was not laid our very well. They would shut down the front section of the food court when there were was not ...
We were on the Royal Princess for the maiden transatlantic voyage, from Venice.
The ship looks nice from the outside, but when you come in, you see there a lot of bling-bling to show off.
The bigger atrium is nice, more space for the senoir to play card or sleep, during the day and during the performance from the entertainers.......
That right, the stateroom are smaller, balcony are tiny.
The ...
Well-trained and consistently-trained staff. Unfailingly (apparently) happy in their work and with good people skills.
Good sense of humour (necessary to rebuff the complaints about the food).
Relentless up selling of drink options. (I don't WANT your "special" marguerita - I want an ordinary one!)
Poor organisation in breakfast buffet, though with all waiting staff either assigned to drinks ...
The Royal Princess was a fairly new ship on its first transatlantic crossing in October, 2013. So, why did we have towels and wash cloths that were frayed? Why is there rust everywhere you look? Ours was an obstructed-view balcony with up close views of the life boats and their hoists which had lots of rust showing – already, even the stainless steel posts on the balcony were spotted with rust! ...
First let me say that I have been on five other transatlantic cruises, two of which were on the Ruby and Emerald Princess (nice ships). This ship just does not measure up to the hype and is not designed for the passenger. The bean counters got hold of what could have been a really great ship and really messed it up. Complaints on this ship were the primary source of conversation during my recent ...
The Royal was launched 6-12 months before it was ready for passengers.
It was understaffed with a large number of new hires who did not have the customer service skills that I have experienced on my 19 cruises with Princess. An example would be a clerk in the wrist watch boutiques, who when asked by a customer about a particular watch in the window, the clerk told her it cost $2,000 followed by, ...