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186 Princess Repositioning Cruise Reviews

Food has gone down hill on Princess. MDR short staffed and thus very slow poor service. Buffet breakfast the same everyday. Fish in almost every dish. Worst guest entertainment we've ever seen. Like HS trying new acts for the first ... Read More
Food has gone down hill on Princess. MDR short staffed and thus very slow poor service. Buffet breakfast the same everyday. Fish in almost every dish. Worst guest entertainment we've ever seen. Like HS trying new acts for the first time. The rear of ship had a strong bathroom stench the entire cruise. It wafted into the showroom and casino. Tapping noise in the wall of our room all night. They heard it but couldn't fix it at night because no crew was working then. Couldn't fix it during the day at port, because we were stopped and no noise. No refund offered. Heavy accents shouldn't be in positions of communication, yet they are. Service staff always friendly and wonderful as on every cruise. The sights of Alaska outweigh many of the discomforts. Sorry to be so negative, but just saying how wonderful a cruise is, won't get this stuff attended to will it? Read Less
Sail Date April 2018
This was our Ninth Princess Cruise and where very disappointed. This ship just got out of dry dock approximately 16 days prior to us getting on. Embarkation slow and confusing, no line for Elite or Platinum cruisers. Ship was very tired ... Read More
This was our Ninth Princess Cruise and where very disappointed. This ship just got out of dry dock approximately 16 days prior to us getting on. Embarkation slow and confusing, no line for Elite or Platinum cruisers. Ship was very tired looking, frayed and stained carpets. Multiple water leaks all over ship with buckets collecting water, fans trying to dry the wet carpets. Presence of trades men doing repairs all over ship. Dining experience in Sabatinis was very disappointing, food poor, service bad. Main dining room was OK. Cabin Stewart was excellent, very attentive, and very apologetic for all the problems on the ship. We found some of the shore excursions very expense for what was included. We felt something should of been said from management about ship's poor condition and compensation made to the passengers. We have always enjoyed Princess Cruise line, but will now be looking at other lines more seriously in the future. Read Less
Sail Date April 2018
I have been on many Princess Cruises and thought this would be an interesting one - 5 ports in Japan, S Korea and then across the Bering Sea to Whittier Alaska - truly a trip of a lifetime. I flew into Japan a week early and enjoyed ... Read More
I have been on many Princess Cruises and thought this would be an interesting one - 5 ports in Japan, S Korea and then across the Bering Sea to Whittier Alaska - truly a trip of a lifetime. I flew into Japan a week early and enjoyed touring around. I am a solo senior female and felt very safe at all times and found it fairly easy to get around. Boarding in Yokohama is very different. You have to get a number and wait until you are called to check in. That took some time and some people were very upset at the way this was done but as it would turn out "Japan has a unique way of doing things" Japanese ports all great. Only exception, Osaka, Port itself was absolutely fabulous but as we were going to S Korea next the ship had to bring the passenger count down to 0 before leaving the country. Unfortunately, 2 passengers didn't care about the 2500 other passengers waiting to get back on and it took Princess over an hour to locate this couple in their locked room and force them out and off the ship. Believe me, many wanted to know who they were as standing in a hot room for over an hour waiting to get back on the ship was awful. I think Princess could have found these people a lot sooner and gotten things moving faster but I waited an hour and many people waited longer. The backlog wasnt cleared for a long time. There were quite a few water leaks from ceilings all over the ship and many buckets were out catching drips. Some people had to be moved to other cabins. The worst incident was when we were in the middle of the Bering Sea and there was commotion after 1am. Captain came on speaker into room at 1:45am telling us there was an incident with the engine but that the ship was navigable and we would be continuing to Alaska. As this was a particulary rough night at sea it did not make for a comfortable sleep and many people were nervous after this. I am not sure what the actual issue was. It would have been better to know the truth from the Captain rather than worrying the rest of the trip. Food was typical Princess menus, very oversalted. Service in Dining room always excellent. Menu for lunch in dining room was better than dinner in my opinion Alaska Sue gave several great talks interspersed with personal photos and experiences. I did not enjoy the other speakers. Cruise director's staff did a great job but 7 sea days is hard to keep everyone entertained. Read Less
Sail Date April 2018
This was a one day cruise so I am trying not to be too judgemental, however some aspects of the cruise would be the same if it had been longer. We only ate at the Lido buffet since the dining rooms were limited to anytime dining with no ... Read More
This was a one day cruise so I am trying not to be too judgemental, however some aspects of the cruise would be the same if it had been longer. We only ate at the Lido buffet since the dining rooms were limited to anytime dining with no reservations. We found the food to be of poor quality with unappealing choices. Desserts were a bit better. Finding a table was difficult so we were limited to eating outside. We looked at the dining room menu and noted that any kind of seafood or steak was not available. Princess now gives you the option to pay extra for steak in the main dining room...not impressed! We only attended the production show which was wonderful, great singers and dancers. I dont know what happened at embarkation but we hit the perfect time and it was almost a straight walk onto the ship, fastest embark ever for us! Ship itself is well maintained but they definately need more staff in the International cafe, the poor server was worked off her feet. Dont think we will ever do a one day cruise again and if food quality on Princess does not improve we may try another line even though we wre Platinum members. Read Less
Sail Date April 2018
Departure delayed by several hours with passengers waiting in lounges. Ship right out of dry dock but rugs not finished installing. New bedding and rugs plus new larger TV's were only apparent changes. Divers had to inspect ... Read More
Departure delayed by several hours with passengers waiting in lounges. Ship right out of dry dock but rugs not finished installing. New bedding and rugs plus new larger TV's were only apparent changes. Divers had to inspect underside of boat at first port as the thrusters were creating huge vibrations on ship, delaying departure by several hours. same thing happened at next port. Chairs in Skywalkers Lounge completely worn out and stained but not replaced. No more Happy Hour and drinks at Captain's Club more expensive. Menu offerings below average and not up to past experiences. Daily canapes for elite passengers used to be a plate full, now 4 tiny canapes for 2 persons ! Many people complaining about all kinds of problems like only a trickle of water in cabin, weak air conditioning, etc. Some of the laundry rooms were closed at sailing for maintenance, others had non-functioning or ripped out machines. Token dispensers not available on all floors or out of service. Several rest rooms had non functioning taps with "under maintenance" signs. Waiters did not remove lobster meat from shells like in the past even if asked Baked Alaska parade done at 8:45 p.m. on last day of cruise. Liked this cruise like all cruises but feel this ship was not upgraded properly at dry dock and had an overall feeling, like many other experienced cruisers, that this cruise was not at previous level of Princess excellence. But the staff, as usual is wonderful and makes up somewhat for the bad experiences. Read Less
Sail Date April 2018
Princess had initially refused to give us a 'real' refund for shore excursion that Princess cancelled. The last port of call Le Havre on the day before disembarkation, was cancelled due to high winds. Consequently the shore ... Read More
Princess had initially refused to give us a 'real' refund for shore excursion that Princess cancelled. The last port of call Le Havre on the day before disembarkation, was cancelled due to high winds. Consequently the shore excursions at this port were cancelled and Princess would refund passengers for the cancelled excursions. As we had used onboard credits to purchase the excursions, what we got back from Princess was a 'non-refundable' credit, which must be used on this voyage. But we had no chance to spend it, all shops and boutiques on the ship were closed. This credit is of no value to us !! We spoke to the Passengers Services, they were no help, they told us to speak to Princess. We emailed Princess UK office (that is the address provided by the Passengers Services ) who in turn forwarded our email to Princess US office. A Customer Relations personnel called on May 15. She said that they would not refund us, nor transfer the credit to our future cruise, because that is their policy. We had a heated argument. I asked her if Princess is willing to lose a valued loyal customer over $178.00. She said that there's nothing she could do and that there's no higher level of management that could help me. I was not happy. I was ready to take this to social media to resolve this. She called back a while later and said our case would be under review by upper management. She called back a few days later to give us the good news. Princess did the right thing finally. They will transfer the credit to our future cruise credits. We are happy that Princess did the right thing, finally. I would have ranked our cruise experience with a '4'. However, because of the hassle and stress that we had to go through to get our credits in the rightful way, I have to downgrade it to 3. Royal Princess is a beautiful ship. We cruised with Regal before. Love both ships. Having said there, I wish the casino is enclosed so that the cigarette smell and smoke would not diffuse to the surrounding public areas and boutiques. Cabin is adequate and well kept. The carept could use some deep cleaning. Staff in the main dining room (Concerto) is efficient and helpful, but the food is often too salty, overcooked and boring. Horizon maintains a better standard throughout, in terms of food taste and quality and selections, but it is always too crowded and busy. Alfredo has good pizza. International cafe has good food, but service is slow and sluggish, the one exception is the gentleman in the night shift, he is always cheery and upbeat! Entertainment is great overall. The pianist, Tien Jiang is superb. The 3 musical productions are quite good, yes, the music could be less loud. Matt O, is the BEST Cruise Director that I have ever met!! He is witty and energetic! I have never seen anyone who works so tirelessly to infuse fun and laughter to everyone. He deserves a 10* Read Less
Sail Date April 2018
Good food and service but liquor and wine prices are high. Our room steward was the best so far. Princess stopped doing Happy Hours. That means higher drink prices and fewer chances to hang out with new friends. The food menu continues ... Read More
Good food and service but liquor and wine prices are high. Our room steward was the best so far. Princess stopped doing Happy Hours. That means higher drink prices and fewer chances to hang out with new friends. The food menu continues to be cheapened with better, more expensive items replaced with cheaper options. Both embarkation and debarkation were superb. They were really fast and easy. Denmark was really neat but expensive. If you are trying to keep expenses Down, choose another destination or limit your stay in Copenhagen. During a December cruise to South America, gelato was $1.50, on this cruise it was raised to $3.50. Why? Princess would not sell us a wine card during our December cruise. They were selling wine cards on this cruise but because wine prices had been raised a lot, the wine cards were out of sync with wine prices. For example, the silver wine cards now cover wines up to $31 but there are few wines priced under $31 and none that I wanted to drink. That means that even with a wine card you have to pay extra to get the wine you want. Read Less
Sail Date April 2018
Chose the cruise due to end port Vancouver so we could see friends & because stopped in SF so we could see our kids. We took my mom. She has a walker & needed wheelchair help-which took a very long time to get onboard. I do realize ... Read More
Chose the cruise due to end port Vancouver so we could see friends & because stopped in SF so we could see our kids. We took my mom. She has a walker & needed wheelchair help-which took a very long time to get onboard. I do realize there were quite a few waiting-just seems like they could do something to speed it up. The main issue was her cabin was E316---she could not get her walker in the room as slightly beyond the door the hallway was narrower than the door way so no way anyone with a walker or of any size could get thru that. No where did I see this room limitation noted. It should have a big note so people know not to book it if they have a walker. There seemed to be a lack of caring in some of the staff. Had to become insistent to get them to look for my lost bag after it was delivered in SF. They just wanted me to wait till they got around to it, but I needed some clothes. One night of rough seas we got back to our cabin about 11pm , shortly after that we start hearing a scraping & banging sound. It was so loud we could not sleep, my husband called down about 1am they said not much they could do . Around 2am no sleep(I was sick due to rough seas) my husband got dressed and went to pursers desk. He had to become very insistent to get them to check out the issue. 2 officers came to our room E219 and listened for awhile, then the noise happened again. The one officer said he thinks it was a gate that wasn't latched properly. They fixed it in a few minutes , we got a little sleep until it started around 6am, then again 8:30am. Had to call multiple times to get if resolved for the rest of the cruise. Some of the staff went above and beyond but some of them just didn't seem to care. Read Less
Sail Date April 2018
Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact ... Read More
Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact with guests as he trotted at full speed thru a restaurant. He did not communicate stopping at sea for several hours or communicate to crew who were clueless on ill pax transfer. In fact most crew hotel crewmembers were unaware of locations of key places on ship.This is a Safety issue. He has Peter Principled and should be relieved, as the clueless hotel manager. The front desk was unaware of basic knowledge and didn’t know the chain of command. Not so bad when everything is normal, but not so if there is an emergency. Movie Under the Stars was reflective of a lack of consistency. Sometimes had blankets... sometimes not; sometimes had popcorn (nice touch)...., sometimes not; sometimes had good sound...., sometimes not. Video of ship at drydock was amateurish. Instead of focusing on ship’s systems it focused on redoing the stores... wow ....boring !! Bright spot of cruise was the dining staff. Most notably Marco, Head Waiter at Boccelli who has a very professional knowledge of wine. He conducted three wine tasting events that were very well done. Also server Jerry who had me thinking l was on Silversea again!! Read Less
Sail Date April 2018
This cruise was across the Atlantic, relaxing, great food and entertainment and a top contender for mid-grade cruise ships. First the good. Yes, the food and service was excellent most of the time and they were very gracious. The ... Read More
This cruise was across the Atlantic, relaxing, great food and entertainment and a top contender for mid-grade cruise ships. First the good. Yes, the food and service was excellent most of the time and they were very gracious. The Cruise Director Angela [she is by far the most glib, talented and personable cruise director we've ever had] and her staff, Fayve, Mark and Crissi were wonderfully talented. But the ship!! We thought we were on...wait, we were on a shake down cruise...to get out all the kinks and errors from before and during dry dock. The outside was rusty, the dry dock work was not completed [example: carpet layers in lobbies at 10 p.m. working]. The cabin we had was tacky at best! Trim falling off, shabby caulk around tub, tub filling with water during shower [with drain open], trickle of water from faucet [after two days of requesting a plumber, no-show, I took off the filter and found sand and other stuff and brown effluent/water came out. Ugh. Balcony was equally shabby. Rust, paint missing [except on the sliding door to the balcony: plenty of paint on it]. First night, first show, we were sitting in the lower stage area. My shoe hit something; there under the two seats ahead were at least three rocks on the carpet, as big as golf balls. Activities seemed to be crammed and overlapping in morning, so had to make decision, miss some activities. Captain was busy and absent at times, but his radio voice was slow and steady. We made it to Madeira, Portugal, on time. Even after our side trip to Bermuda! I would not relish traveling on Crown again. Read Less
Sail Date April 2018
Great itinerary, great staff, horrible in your face sales ploys. Princess has lost its way and has now totally conformed to the Carnival model of every square inch of the ship needs to be a profit center. Library is a joke. Future cruise ... Read More
Great itinerary, great staff, horrible in your face sales ploys. Princess has lost its way and has now totally conformed to the Carnival model of every square inch of the ship needs to be a profit center. Library is a joke. Future cruise is now in the library with all the lines of passengers and high decible noise to go with it. Photo sales takes up an insanely large area with high price photos even though most people get high quality photos off their camera phones at a fraction of the price. Don't even get me started on the art auctions. Yuk! So called limited editions that seem to be on every cruise for many years. Even the beautiful floral arrangements that use to be throughout the ship have ceased to exist. If you ask for a table for 2 in the main dining room you will be seated on a long uncomfortable bench with more parties of 2 within a foot of you. Wake up Princess and make cruising great again. We miss you. Read Less
Sail Date March 2018
Ports of Call were our main reason for choosing this cruise. Ship was tired. Many unhosted events. Some of the guests were voluntary speakers onboard. Crew service was brilliant in some areas and woeful with attitude in other areas. ... Read More
Ports of Call were our main reason for choosing this cruise. Ship was tired. Many unhosted events. Some of the guests were voluntary speakers onboard. Crew service was brilliant in some areas and woeful with attitude in other areas. Many crew seemed as though they didn’t want to be there. I am convinced Phillippino crew are the best. Entertainment was downright poor, Cabin was great and always clean. Cabin attendant great. Shore excursions were very good and seemed reasonable value. The big plus was the food. A big improvement. Sabitinis great. The steakhouse could do with a better venue. The Skywalkers bar was not opened till 2200 hrs to the general public. It is the best viewing bar on this boat. You can see over the years the costcutting that has occurred with Princess. It is now to the bone. Meat loaf as the lunch roast in the buffet.??? With all the survey awards you see these days Princess is hardly mentioned. Read Less
Sail Date March 2018
Venice to Rome 12 nights (23NOV to 5Dec2017) back-to-back Rome to Fort Lauderdale 17 nights (5Dec-22Dec2017). To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 8 transatlantic sea days). ... Read More
Venice to Rome 12 nights (23NOV to 5Dec2017) back-to-back Rome to Fort Lauderdale 17 nights (5Dec-22Dec2017). To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 8 transatlantic sea days). While there was a multitude of activities that I did not do, I participated many activities offered by the fabulous team under the direction of Sammie Baker, our Cruise Director. I was never bored as I had brought my own crochet projects, attended every performance of the Cast Dancers and Singers, and my favourite guest performer, Diane Cousins, took dance lessons by Sarah and Dillon, did arts & crafts with Brendan (Cast Dancer from New Zealand), watched the Culinary Competition and Galley Tour, watched the Virtual Bridge Tour Presentation, and most worthwhile, attended the nine Astronomy Enrichment Lectures presented by Dr. Rhodri Evans. I loved the majority of my breakfasts and lunches in the Deck 9 Buffet, unfortunately my dinners in the Club Restaurant were inconsistent and I did have several sub-par dinners. Service was generally good. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We were in Naples twice, and we're very surprised that Princess did not offer an excursion to Caserta Palace, which is a must see heritage site rivalling Versailles (and only 35 km north of Naples). One minor complaint: I did not enjoy my foot mud bath and massage because she spent the whole 45 minutes trying to up sell products so it was not relaxing at all. Deck 3 Cabin 3015 mid-ship. Had abundant closets and shelves for two women. Love seat sofa very convenient. Vanity desk with chair. Mini-fridge. Twin beds felt narrower than normal. Porthole was not obstructed (OV is porthole). We were very happy to be on Deck 3, in winter (Dec) in Mediterranean had 4 days of rough seas (Captain ordered porthole closed). Those in higher decks felt the waves more. We missed 3 Mediterranean ports due to storms. Once we sailed out of the Mediterranean, got to Tenerife, and into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Fort Lauderdale. Read Less
Sail Date December 2017
Princess has so many satisfied passengers. We have cruised about 20 times, and always found cruisers who raved about Princess. So we decided to check it out for ourselves. This was a B2B Med/TA cruise.We weren't worried about the ... Read More
Princess has so many satisfied passengers. We have cruised about 20 times, and always found cruisers who raved about Princess. So we decided to check it out for ourselves. This was a B2B Med/TA cruise.We weren't worried about the smallness of the ship-we are perfectly happy amusing ourselves. We were excited about the ports, new and old, and looking forward to the 8 sea days at the end. Embarkation was easy. The ship was in Venice for two days. When we water taxi'ed out to it, no one else was in line. We got checked in and onboard quickly. Our cabin, a mini suite, was quite nice.We were hungry and decided to get burgers at the BBQ Grill on the pool deck. The burgers were awful. The meat was gristly and greasy and the buns stale. It was Thanksgiving so at dinner we ordered the turkey. Again, the meat disappointed. it was more like a Swanson tv dinner than a roast turkey. The veggies and dessert were good though. The next day when Mr S ordered the jerk chicken and the meat was dry and tasteless we began wondering if we were going to become vegetarians for the rest of the trip. This unevenness in the quality of the food continued for 29 days. Soups on the buffet were uniformly excellent, but the set up made it very hard to serve yourself. We were kind of stunned, in fact, at the self service on the buffet. Many items were hard to reach or involved hot serving utensils, and it was hard to get anyone to help. Just not enough staff. it is a small ship so a small buffet with less choices than we are used to. In the dining room and the buffet food temperature was an issue. We were very fortunate with our table mates in the dining room. this made the forced early dining time of 5:30 more bearable. Why is any ship still not allowing anytime dining? Hard to figure. By the way I would not waste my money booking Club Class on this ship. The cruisers who elected that were seated in a group of tables at the entrance to the dining room, meaning they were scrutinized by everyone and their brother as people paraded in to dinner. Some of their food was prepared at a little induction cooktop that was just after the maitre'd station. Not very appetizing. I would have thought they would have placed the Club Class area in a quiet corner, not adjacent to the thundering herds. Trivia was more lame then usual, as the cruise director staff apparently was made to use an out of date source book for the questions. Not sure why cruise ships can't get this right, but Princess' trivia was worse than usual. An exception were the trivias conducted by Robbie, who was the stand out star of the Cruise Director's staff. We don't go to the shows but we do listen to the music. Midway through the cruise the good duo was transferred to another ship and a lesser duo with a very limited repertoire brought on board. The cruise director seemed to enjoy concocting entertainments that revolved around her. We were not amused and steered clear. Numerous cruisers including us had issues-most minor-with things on the ship, and the surprise was how these things were handled. We were treated very disrespectfully and often blamed. One group of experiences Princess cruisers was given the bum's rush out of the dining room due to an impending muster drill. Being passengers in transit they were not required to participate, but the maitre'd, told them to "Just get out". This whole experience was a mess and I dearly hope there never needs to be a real evacuation of the ship. The crew is clearly unprepared. We had an issue with our prepaid drink package. Basically, they refused to honor the terms of it, said they did not have to honor what was on the internet, said that they had changed it after we bought it, etc. We never got this resolved as I became tired of dealing with it. We also made a steakhouse reservation for my birthday which they lost. When we showed up there were many empty tables, and they finally, begrudgingly, seated us, but not after blaming us and accusing us of having made the reservation for the wrong day. It was really quite extraordinary. We met so many great people on the cruise, many of whom were very frequent Princess cruisers, we don't know how to explain the way so many people were treated so poorly except to conclude that there is a major middle management problem on the ship. Lower echelon staff were generally good to great. Some of them confided they were going to try to transfer to different ships. The ship had recently gone thru a refurbishment and much of the public furniture was new and very nice. Our mini suite had new things also, and we liked it a lot. Exceptions were the balcony furniture which was kind of ratty, and the products in the bathroom. I ended up buying products in the spa at the half off sale. The paper products in the bathroom were also rough and low end. We had to skip several ports due to bad weather. The captain did do a nice thing for the first port we skipped, which was Kotor (Montenegro). they stayed in Dubrovnik an extra day and offered a bus tour of Kotor. We appreciated that a lot. For those who do not like the motion of the ocean I would not recommend this small ship. We had several days of rough seas, and some of the passengers really suffered. We were ok with it but glad when we escaped into smooth seas and warm temps on the crossing. A big pet peeve for me was the laundry. I hated the laundromat, very tight and confined and filled with hostile people arguing over the dryers. I was surprised that there was no option of a bag of laundry for $20 or so like most cruises have. I will never again spend my vacation worrying about laundry. Princess, you have many fans, but you also have problems on the Pacific. Fix it, it is too nice a ship and your loyal fans too great a group to have to put up with the disrespectful treatment dished out on this cruise. In the meantime, we are going back to Holland America for our next cruise. Read Less
Sail Date December 2017
This was a short cruise with no ports. We chose this cruise because we needed a vacation from our vacations. We just wanted to relax and not have to do a lot of planning or running from place to place. The cruise was fine and we did ... Read More
This was a short cruise with no ports. We chose this cruise because we needed a vacation from our vacations. We just wanted to relax and not have to do a lot of planning or running from place to place. The cruise was fine and we did get to relax a bit. Although, the seas were quite rough which made sleeping difficult. Nothing was horrible but nothing was great either. Our steward was efficient but not spectacular or super personable. Same thing can be said of our Dining Room server. She was efficient, but not at all engaging or personable. She was not unfriendly but she wasn't particularly friendly either. The food was OK, the entertainment was OK. Again not horrible but not great either. We were directed to one line for embarkation, but our keys were on the other side of the check in area. We should have been directed there. We were in line for about 1/2 an hour but were allowed to board as soon as we finished check-in. Also, we were allowed to go straight to our room and drop off luggage. It was a little after 1:00 pm. We were a few hours late arriving into Vancouver (10:30 am vs 7:30 am). Most of the ship was assigned to walk off with their luggage, we were told to be out of our staterooms by 8:00 am, with an estimated time for walk off group of 1:05 pm. That is not cool and we were not happy about having to sit in a lounge for 5 hours waiting to disembark. Thankfully our Steward allowed us to stay in our cabin until 10:00 and we were able to disembark earlier than 1:00 pm. I am not sure exactly what time but we were in a cab by 11:45. Read Less
Sail Date November 2017
A promotional price was to hard to pass by, and it was our 2nd time on this ship. There were 4 of us in an internal stateroom. The room was clean, and our steward Michael attended to our needs. We tipped him at the end of our cruise. ... Read More
A promotional price was to hard to pass by, and it was our 2nd time on this ship. There were 4 of us in an internal stateroom. The room was clean, and our steward Michael attended to our needs. We tipped him at the end of our cruise. Getting on and off was a breeze. The Hortizon buffet was average to good, as usual. The desserts were great, sugarfree and gluten free was also catered for. There was no welcome entertainment on the main deck, nor an invite to cocktails. Entertainment was average to good, depending how you view it. Some dishes in the Anytime Dining was over cooked, and had to be returned for a new cooked dish.The final night at the anytime Dining was the same again, a parade of chefs, waitress, and waiters bringing out the Alaska dessert. Activities were the same as usual with limited time frames. Lots of families and oldies, but still good for anyone, but not for the idiots who wants to party hard. Lack of song choices - no ABBA or Adele. The hosts could provide more fun to karaoke, just sing and get off. Not sure if I’ll ever return to this ship, it was very laidback and lacked something. Read Less
Sail Date November 2017
We chose the cruise because it traveled to places we had never been. Bad time of year so storms changed travel destinations often. It was a rerouting cruise so prices were pretty good. Food was average but service was good. Even though ... Read More
We chose the cruise because it traveled to places we had never been. Bad time of year so storms changed travel destinations often. It was a rerouting cruise so prices were pretty good. Food was average but service was good. Even though Princess had arranged our airfare, they forgot about us so we were stuck at 1:30AM on a dock in Venice with no one to meet us. Police had to alert the ship. So tired we missed our day in Venice. Entertainment shows were OK. Some of the lectures were great but one had uninteresting subjects. Of course, that is very personal - others might disagree. Shore excursions were generally overpriced. One included a boat sightseeing ride. Boat was secretly canceled - ship knew about it - but did not alert us - so pretty much wasted an entire day with only an overpriced bus ride on Corfu. Princess did refund 25% of the fee but no apology. Rhodes, Sicily, Gibraltar, Madeira and Bermuda were well worth the money. Read Less
Sail Date November 2017
The main purpose of our trlp from australia was to visit japan for 3 weeks in nov 2017, travelling around the country on a japan railways pass. When i saw this one way cruise advertised, it fit in perfectly with our plans to go back to ... Read More
The main purpose of our trlp from australia was to visit japan for 3 weeks in nov 2017, travelling around the country on a japan railways pass. When i saw this one way cruise advertised, it fit in perfectly with our plans to go back to australia by a different route. we have been on 4 other cruises in various parts of the world before, but never to asia. the itinerary leaving from yokohama was good, visiting shimizu, hong kong, singapore, nha trang, saigon, bali and darwin australia and it appealed to us in that we had never visited any of these ports before. We used smile tours in saigon and pham tours in nha trang who were fantastic. Summarizing the cruise : it could have been better. the main negative for us was that being non drinkers, there were few quiet public spaces to relax in comfortable chairs. there were so many bars, with people noisily enjoying themselves and only a tiny library with uncomfortable seats for people like us, who enjoy a bit of peace and quiet. (we are used to holland america line's spacious libraries). also princess unfortunately is no different to every other cruise line in pushing art auctions, drink packages, jewellery sales, photo sales at every opportunity, which makes things pretty boring, and expensive !! surely the marketing gurus of cruise lines, should be able to come up with something different. not everyone who travels on cruise boats is a millionaire !! Another major gripe of mine is that on this cruise there were a number of mostly australian senior citizens, who were very careless about hygiene, coughing and blowing their noses without adeqeate care. my wife's immune system is not the best and i was worried that she might catch something. surely cruise lines can impress on unwell passengers that they confine themselves to their cabins, or make them wear masks as they do in japan, to stop them spreading their germs. The ports we visited were interesting. i arranged all my own excursions, on the internet with local operators, as princess line's offering were far too expensive and didn't seem all that interesting and use bus's with far too many passengers. Last but not least why can't any cruise company provide decent coffee, without the need to resort to a coffee card !! Read Less
Sail Date November 2017
TOO MANY PEOPLE. Beautiful is the word that most readily comes to mind when looking at this ship. It really is beautiful. The décor is stylish, even luxurious, and as yet not in the least worn. But with 3 300 or so passengers, it is also ... Read More
TOO MANY PEOPLE. Beautiful is the word that most readily comes to mind when looking at this ship. It really is beautiful. The décor is stylish, even luxurious, and as yet not in the least worn. But with 3 300 or so passengers, it is also too big for our liking. Not that there were lengthy queues: it’s just that we got fed up with LIVING IN A CROWD. Diamond Princess does have what they call The Sanctuary, which is what the name suggests, and is like The Dome on Pacific Dawn (but much smaller) and you have to pay to use it. No doubt, this is to limit the demand but, to my mind, this is an admission of failure – too big a ship = many people craving sanctuary! Of course, there is another viewpoint which might possibly influence a global American company: big ship = economies of scale = tasty profits. Too many people also mean a greater chance of illness unless special precautions are taken. So we were surprised mightily to find that Princess has actually reduced the number of hand-cleanser stations around the ship. They are outside the restaurants and other food serveries, but not in lift bays or at the top of stairs. They do have a hand-washing station at entrances to the buffet (using soap and water, a good idea), and a staff member stands there to encourage people to use the facility, but many people by-pass them. Also, unlike on HAL ships, the Captain never mentions the importance of hand-washing at every opportunity (such as his midday announcements which, surprisingly, are largely given over to tourist information about the next port). These things should not be de-emphasised, as my cabin-mate, who was confined to his cabin for three days with a horrible virus, could tell you. (This was despite our using portable bottles of hand cleaner and antiseptic wipes in the cabin). It seems strange that the line which owns the notorious Sun Princess should be the one giving least emphasis to these matters. I also contracted a virus, this time a flu virus and, a week after disembarkation, am only just beginning to recover. So much for ‘Come back new”. And while the ship may be physically beautiful, many of its passengers were not. Not surprising, of course, that disgusting greed (often combined with obesity) should be on display on a cruise ship. All the same, people are often what you make them, and we met a lot of friendly, interesting people on this ship. FOOD. The food is good in the buffet, where we ate most of the time, though not quite as good as on HAL ships. Seafood is plentiful, and there is none of the Vietnamese basa common on P&O. The prawns are plentiful, but one does tend to get sick of farmed Chinese prawns, which taste of nothing in particular. They outdo themselves with their desserts, which are of Holland America standard and a total contrast to the ghastly muck served on Legend of the Seas and Pacific Aria on recent cruises. We did not sample the specialty restaurants mainly because we can no longer handle large servings of food, though we had every intention of visiting Kai Sushi (the Japanese restaurant), until we found that (contrary to the menu currently online) it now serves nothing but sushi and sashimi. We went to the Pacific Moon dining room four times, but were very disappointed as on only one occasion could the food be described as good. At one session, my ‘rib filet’ had the light colour and texture of veal, and was very well done (not medium rare as requested). On another, there was a quite ghastly pasta dish (pasta mixed with a tiny amount of alleged oxtail ragout). IRRITANTS. Some things about Princess’s product and service are just irritating because user-unfriendly at best. Examples? First, for 22 days, we had no Australian news except the tiny amount available on Sky News (which is mainly gabbing) and the BBC. We knew nothing of the Queensland election or of the same sex marriage plebiscite. Of course, we could always have paid to get such news through the ship’s internet etc., which says a lot about Princess’s attitude and service. Some cruise lines go the extent of providing a daily news sheet for passengers, but the least one could expect is that a couple of the self-serving ads in ‘Princess Patter’ be omitted to make way for significant news. Second, though the ‘movies under the stars’ experience on Princess is just great, (they even provide padding for the deck chairs in the evening), it was irritating that the daily guide in Princess Patter provided only the movie title with not the barest synopsis. Third, supplies of vegemite in the buffet ran out by Singapore. Personally I missed my breakfast fix mightily and, on a ship with 80% Australian passengers, its absence certainly indicates sloppy management, and perhaps, just perhaps, a small touch of cultural arrogance (after all, a craving for vegemite is not an American trait, so surely cannot be taken seriously. And, in any case, peanut butter and jelly sandwiches, which (amazingly) appear on the room service menu, are a reasonable substitute, aren’t they?). Australians are famous for their love of good coffee, and most will not tolerate the kind of appalling muck served on Princess and dignified by them with the holy name ‘coffee’. Another example of cultural blockheadedness. We bought a bottle of Nescafe in Singapore – it was 10 times better than the ship’s coffee. ENTERTAINMENT. We generally made our own entertainment, supplemented by the musical groups on offer, which were generally good. We did not sample the shows in the Princess Theatre. These tend to be earsplittingly loud on cruise ships, and on this cruise the presence of an entertainer (presumably a comedian) called Chuck Curry was enough to ensure that we stayed away. SHORE EXCURSIONS. We do not usually take any of the ship’s excursions, because they are usually over-priced, and we do not have loads of money. We did do one on this cruise – Highlights of Hongkong – and very much regretted it. It took us up the funicular to Mt Victoria (which was OK), then on a five minute sampan ride among the boats in the Aberdeen fishing village (so-called) (which was almost totally uninteresting), then down to the Stanley Markets (which disappointed everyone, mainly because it is quite small) and finally to a jewellery factory (so-called)(which was no more than a jewellery ‘department store’). This excursion began at about 10am and we got back to the ship at 4 pm, and there was no provision for a lunch stop, or any kind of food stop!! Read Less
Sail Date November 2017
Chose cruise because of its excellent value in spite of the fact that it involved a return plane trip to NJ. There is room for improvement however. Often printed information was conflicting. For example, it was suggested that bags be ... Read More
Chose cruise because of its excellent value in spite of the fact that it involved a return plane trip to NJ. There is room for improvement however. Often printed information was conflicting. For example, it was suggested that bags be put out before dinner on last evening. We did not get luggage tags for EZ Exit until late in the evening. I was charged for my United baggage total $50 in spite of the information given to the front desk detailing why our baggage with United was free. Also, my boarding pass printed by Princess indicated an aisle and middle seat. Original reservation called for two aisle seats. Whose fault? Princess or United? Only two people were at Guest Services on the last evening. Long line of folks with problems and the line simply did not move so I left. We left a wake up call for 5:00 AM for the morning of departure and got the call at midnight. Perhaps something to do with daylight savings time? Should not have happened. Never received 5 AM call. Food in the MDR never really hot. The best hot food was at the poolside grill. Delivery of wine from our silver wine package always seem to be confusing. First night we did not get wine until they were clearing away main course plates. Never happened in the past. Finally, I would like to see face recognition in the photo department. Other lines have had this for years and it makes selection of photos for purchase so much easier. Princess' greatest asset is her personnel. They are extremely pleasant and try very hard to please. Read Less
Sail Date October 2017
The intererary fit with our plans and seemed a perfect compliment our three week Spanish holiday adventure. Usually, when it’s time to depart a ship, we feel wistful...hate to leave. With Princess the feeling was one of relief; ... Read More
The intererary fit with our plans and seemed a perfect compliment our three week Spanish holiday adventure. Usually, when it’s time to depart a ship, we feel wistful...hate to leave. With Princess the feeling was one of relief; screeching cruise director, mediocrity of food and service, and a ship full of well, the home”. Now, Imagine a cruise from Spain and Italy where the wine selection features American grocery store offerings at outrageous prices. Imagine running out of tomatoes, mushrooms and olives at the pasta restaurant! Really. Somebody has told the ship that things must be changed financially and it shows! No one seemed to have any sense of empowerment to make changes. Our potentially lovely meal at the grill was accompanied by the out of tune country singer in the lounge next door. When mentioned to the host, a colorful shrug combined with, “I know, I know”. Lots of nice people undoubtedly work on this ship, but service was best described as perfunctory. No effort was ever made to engage, except for one really impressive young man in the Pasta restaurant who understood the value of people skill and was by far the best server we encounter in 15 days. He was trained in Serbia and I regret that we failed to get his name. We happened to share a coffee stop on a port call with two young staff members of the Royal Princess. How do you like the ship? we asked. “For me, it’s like being in jail”. Draw your own conclusions, but I’d venture that something in wrong. Good luck to all the Princess lovers out there, we will move elsewhere. Read Less
Sail Date October 2017
We traveled on Star Princess from Vancouver to San Francisco in October 2017. It was our first time on Princess, and I doubt we will cruise with them again. This is mass-market cruising, and although they have a few high points, for the ... Read More
We traveled on Star Princess from Vancouver to San Francisco in October 2017. It was our first time on Princess, and I doubt we will cruise with them again. This is mass-market cruising, and although they have a few high points, for the most part the experience is middle-of-the-road. Pros - Our cabin was compact as expected, but well laid out, with a large amount of storage space and plenty of closet room and hangers. Steward service was excellent, and the bed was very comfortable. No complaints here. Ship decor and ambiance. Public spaces were nicely laid out and decorated tastefully. Cruise director and staff. Very professional and personable. Events were handled nicely and entertainingly. Entertainment. This is Princess' strongest suit, and justifiably so. Production shows were well done, with very talented singers and dancers, good sound and lighting. Other onboard entertainers were uniformly good, with most being excellent. About as good as you could want. Cons. With some exceptions (dining staff and state room attendant), we found service to be perfunctory and impersonal. Bar waiters were scarce, inattentive, and impersonal, and front desk staff were no better. On one occasion when I asked for some clarification on an information memo that was unclearly written (and, as it turned out, dead wrong), the man at the front desk, WITHOUT SAYING A WORD, just picked up a copy of the same memo and pointed to it. No explanation, no attempt to help me. A few other times, I had questions or minor issues, staff members were unhelpful and seemed clueless, and not once, when I had any kind of problem, did we hear, "I'm sorry", except from the afore-mentioned dining staff. Food was, for the most part, reasonably good, not great. Servings are modest, so several courses is the way to go. In the main dining room, it was generally pretty well prepared and presented, but there were a couple of significant misses. For example, one night a friend and I both ordered the appetizer of chicken, mushroom, and sweetbreads with cream sauce in pastry. Although he had several pieces of sweetbreads in his, mine had none...just chicken and mushrooms. Another evening, several of us at the table ordered NY steaks, requesting a range of temperatures from rare to medium well. They were only about 1/2 inch thick, and every one was inedibly tough. Why they were allowed to leave the kitchen, I don't understand. This was on the last night when they are trying to leave a good final impression. Although the wait staff was concerned and solicitous, you would have thought there might have been a visit from the maitre d', but no. The primary buffet venue, the Horizon Court, showed pretty good variety, but mediocre execution. Some of the items were pretty much slapped together, and many of the hot dishes were not actually hot. Scrambled eggs, for instance were almost stone cold on a couple of occasions. The biggest disappointment were the pastries. All looked great, but were for the most part, different colored variations on the same cake, and the sweet rolls were almost always fairly tasteless and dry. There were a few standouts, but overall, they were pretty bland. Other food venues were OK, but just, with the exception of the premium restaurants, the Crown Grill steakhouse and Sabbatini's Italian. We ate at each once ($29 pp supplement). Both were outstanding, with service and food top-notch. One other thing I must mention. Any organization can shine when things are going well. It's how they handle crises that separate the wheat from the chaff. For some (unexplained) reason, on this cruise, there was an apparently unexpected US customs clearance procedure that had to be undertaken in the port of Seattle, whereby all passengers had to leave the ship, go through passport control, and wait for the entire ship to be cleared before any of them could get back on the ship. The problem was that some passengers who had shore excursions needed to get off and processed early in order to make their trips. Instead of grouping these people first, getting them processed and on their way, the staff decided to group them, but then mix them in with all the other 2000 or so passengers. Thus, most trips left late, and many had to be shortened or parts curtailed due to the late departure. During the entire process, the cruise staff seemed clueless as to what was going on and how to improve the process. As a side note from the trip we were on...How do you sell 51 shore excursion tickets for a tour that is limited to 50, then, after getting permission from the venue to bring 51 people, discover that you only have 49 tickets to the venue in hand? One passenger had to volunteer to purchase two extra tickets on the vague promise that Princess would reimburse him. All in all, Princess does mass-market, large ship cruises reasonably well. The entertainment is good. Everything else is mediocre. Service is there, but not really on point. Food is OK. If you want a deal, you can find one, and you'll get what you pay for, but just. And you will be upsold and marketed to at every turn, so be prepared. Other lines are just as good, if not better. I would go on RCL or Celebrity before I returned to Princess. Read Less
Sail Date October 2017
Itinerary and timing were the prime reasons for this trip. Food: Lacked variety; lacked care or attention to detail. Examples: smoked salmon was served in the mornings with salt-cured capers—not the vinegar-preserved variety that ... Read More
Itinerary and timing were the prime reasons for this trip. Food: Lacked variety; lacked care or attention to detail. Examples: smoked salmon was served in the mornings with salt-cured capers—not the vinegar-preserved variety that complements the fish. French onion soup lacked herbs and depth of flavor—not even a pinch of thyme or a drop of white wine—the Soup was more akin to brown water with onions. Fresh fruit was anything but fresh: peaches had brown flesh; plums had pockets marks as though birds had pecked holes in them. They served mangoes, but they were canned and mealy. The fresh strawberries served were soft/mushy—even those decorating the desserts. The specialty restaurant Sabatini’s was especially disappointing with tough over cooked meat and arrogant surly waiters. All chicken and turkey had been brined far too long, leaving an intense salty taste. Attempts at an Oktoberfest buffet resulted in candied red cabbage and bacon-fat greasy potato salad. Quality control across the board was ABSENT in the savory department. The pastry chef, however, was the exception. Desserts were for the most part tasty, well made, and attractively presented. Service was poor. Only a handful of attendants cared about service. Enrichment lecturer was a retired pilot who recounted stories of past air mishaps. Worthless prizes awarded to winners of trivia, games, etc. This was probably Princess’ last chance at my business. We certainly expected more. Read Less
Sail Date October 2017
We choose this cruise because of the West coast ports. The food in the Main dining room for dinner was poor. My wife was unhappy with most meals. Pork was under cooked. Salmon tasteless. I had a strip steak that was as tough as shoe ... Read More
We choose this cruise because of the West coast ports. The food in the Main dining room for dinner was poor. My wife was unhappy with most meals. Pork was under cooked. Salmon tasteless. I had a strip steak that was as tough as shoe leather. This was our 7th Princess cruise. I was hoping that they had an indoor swimming pool or indoor hot tub, but there weren't any on this ship. I guess it's back to Celebrity or Royal Carribean on our next Cruise. On the positive side most of game shows and the entertainment were good. The Cabin Attendant did an excellent job. The service in the dining rooms was very good.. The cruise director Duke and his staff were good. We had very good weather on this cruise. We took the Hop on Hop off bus tour in San Francisco which included a guided walking tour of Chinatown and it was great. Read Less
Sail Date October 2017
Repositioning cruise from Seattle to Vancouver on the Ruby Princess was less that the same cruise on the Emerald Princess the prior week. Ruby was like a low budget facsimile of the Emerald. The buffet lines were cut in half to serve twice ... Read More
Repositioning cruise from Seattle to Vancouver on the Ruby Princess was less that the same cruise on the Emerald Princess the prior week. Ruby was like a low budget facsimile of the Emerald. The buffet lines were cut in half to serve twice as menu people with half the options? Dinner service was also sad, the prime rib cuts were small and VERY inconsistent. Neighboring tables had small cuts and we had a wedged cut that was half the other serving at the same table. I asked for a larger cut which was provided but came with a whole new plate. I was not allowed to take the extra to my cabin for later. Corn was bad, but not as bad as the Emerald previous week. Trying to reconcile it all, maybe they are putting a better foot forward with the Emerald in an effort to help people forget the recent incident on board. Had two balcony cabins, both were in acceptable condition, one on Baja toward the front and the other center rear on Aloha. Casino dealers for craps were almost Vegas quality. Good time, food disappointment, staff were upto par, disembarked as wanted, public transportation to YVR is easy and cheap Sunday, a deal not even $3.00 Canadian, and we beat the Princess bus. Read Less
Sail Date September 2017
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