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186 Princess Repositioning Cruise Reviews

Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. ... Read More
Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. Electronic Bookings Great web site that is easy to navigate and where you can do all your bookings. A note about payment for excursions. You can book excursions well ahead of the cruise but payment must be made for the reservation to take place. There is no problem cancelling or changing the reservation until shortly before the cruise itself without incurring any cost. We used our on-board credit on our account in the payment section of the excursions. Evaluation After 16 cruises, 9 of which were on Princess ships we found our Crown Princess evaluation the lowest we have written. However, it is not all bad. Princess Cruises and Crown Princess had very good points on this trip. Our cruise was from Rome to Fort Lauderdale where the weather interfered with stops in the Mediterranean Sea. There is nothing one can do with bad weather. Ship management is another thing though. The positives were: • The Rome transfers from the airport to the hotel we had booked through Princess and the transfer from the hotel to the port at Civitavecchia to be excellent. It was well organized and we would certainly do that again on any future cruise. • Princess offered a choice of hotels in Rome. We selected the Savoy Hotel which turned out to be near perfect. It is centrally located near the Spanish Steps and Villa Borghese. It is about 200 m from Via Veneto. The hotel is steeped in history and old fashioned charm and includes an excellent hot and cold breakfast. The reception and staff were accommodating. • The embarkation and disembarkation were both very well handled. Smooth operation with no wasted time other than Border Services of course. • Our cabin with a large balcony was excellent. Lots of storage space to the point where we had unused spaces. The new Princess beds are outstanding. And our room attendant Manuel Crisostos was friendly, acutely aware of our likes and dislikes and always at hand keeping our cabin impeccably clean. • We had a traditional dinner where we found the food excellent and the service by Srinath our waiter to be of the highest standards. • On many afternoons, formal tea was served in a dining room. It was traditional and very well done. Definitely civilized. • Overall, the ship’s staffs were all very friendly and courteous. • My spouse needed serious medical attention. Dr Kruger and her whole medical staff provided exceptional support. They were all very professional, showed empathy, and ensured that my spouse was comfortable and able to fly home on arrival in Fort Lauderdale. We could not have received better attention and treatment. To counter those positive points we found the following deplorable: • In our booking we had a choice of traditional dinner at 6 pm or 8 pm. We selected 6 pm and it was confirmed. Before the cruise we were twice advised that the dinner timings at been changed throughout the fleet to 5 pm and 7:15 pm. 5 o’clock being too early for us we elected to change to 7:15 pm. However, on embarkation we discovered that Crown Princess had ignored the company direction and had us at the 8 pm sitting. We gave it a try and found it much too late. That set a very negative tone for us. • The water system was problematic with air in the pipes, cabin hot water that came out brown and for two nights there was no water at all in the cabin from midnight to 5 am. Even if Princess the tap water is potable, I would wager the=at CDC would not agree when the water is brown with air mixed in the pipes. • On 13 November there was a sewer smell in the Atrium early in the morning. There were also similar sniffs of methane on occasion but that morning it was a significant venting issue inside the ship. • The food in the Horizon Court (Buffet) was generally lukewarm at best. The fried eggs in the morning were cold and meats as well. There was also a paucity of mixed salads at lunch time. Overall, the layout needs to be re-thought and the foods meet common heat standards. • The daytime entertainment lacked lectures on relatively serious subjects without having to seek the discovery channel on the cabin TV. Instead, there was bingo, bean bag tossing, games on trivia, and similar activities, or, commercial sales pitch of all sorts. The only lecturer dealt with his career in Hollywood… • On past cruises you could see performers in many locations on the ship but on Crown they used DVDs instead of musicians albeit the Atrium had entertainers but no seating space. • The smoking in the Casino that spread to the rest of the ship and the crew lounge venting on the promenade deck was offensive to us. We cancelled our reservations for a future cruise on Crown Princess and would look elsewhere in the future. Read Less
Sail Date November 2018
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were ... Read More
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were in Europe for 2 weeks before embarking visiting Paris and Rome each for a week. The staff was great. The restaurants were to our taste quite too similar. The food was good but the three anytime restaurants had a very similar decor and the menus sounded very similar. We preferred by far the steak house over the Italian restaurant for the pay a fee restaurants. We loved the cabin and the mattress and pillows were the most comfortable we ever slept on. Too bad the mattress is not sold in Canada. Our Stewart was fantastic. It was a pleasure to have Wilmer helping us. He did an amazing job. For activities, my partner would have loved more hands on activities like cooking class. I enjoyed the movie under the stars. The larger pool was a lot of fun especially with a little sea movement cresting some waves. We enjoy the coffee bar. I used an Internet package. It was great to be able to work from the middle of the Atlantic. If possible it would be great if the speed could be increased. At time it was painfully slow. Regarding the TV, we would have preferred for the movies at least an option to start the movies when we wanted like a Netflix style. A little more selection in movies and shows would be great on such a long cruise. We only used princess excursions at one harbor. We did our own at the others. We never looked really at the excursions offered. We were used to go on our own. Embarking was very easy and smooth. Disembarking was good too. Just slow with the us customs to clear. Read Less
Sail Date November 2018
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. ... Read More
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. There were a few people that didn’t have a clue how to get to the ship. The shuttle never stopped at their Shuttle Stop! We had to walk to the ship from the train station. With all our luggage! One couple was quite elderly. The other ship, in port at the same time, had a continuous shuttle! Our cabin as far as cleanliness was ok. The stewards really need to clean counters, mirrors, tv screen a bit better. Beds were amazing. Two amazing bar tenders in the crooners bar were fantastic! Bruce and Victor, also Jasmine in the crooners bar made it a very enjoyable time! Always remembered who you were and what you drank. Always made your presence known! Shore excursions of course are always pricey but were enjoyed. The activity staff were great when it came to their entertainments. The comedians were awful! One comedian walked so fast back and forth that he gave me a headache. Wasn’t funny! Disembarkation was brutal. Because it was a transatlantic cruise, everyone had to go through customs including all the staff! Only two international lines and four lines for the Americans to go through customs! Read Less
Sail Date November 2018
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days ... Read More
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days before sailing. We couldn’t stop in Toulon due to rough seas and high winds. Barcelona and Azores were wonderful, but at least 4 of our 9 sea days were very rough. We’ve investigated the fall crossings for several years. They normally set sail by the third week in October, so I’m not sure if the later sailing contributed to the rough seas. The last theee days, we had lovely, warm weather and smooth seas. This is a good value cruise, but it is not the typical mix of Princess passengers. Entertainment was not quite up to the standards of other Princess cruises, but Magic To Do is a very well-done, professional show. The food was good, and service is overall very good, especially in the staterooms. One issue we had was that we both came down with colds. My husband’s symptoms occurred immediately upon entering our stateroom. Mine developed 4 days later. We both noticed that we felt much better when we were out of our rooms, especially when we were in fresh air. Not sure if the feather bedding contributed to the symptoms/seriousness of the colds, but the stateroom sure didn’t help. Read Less
Sail Date November 2018
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in ... Read More
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in Rome was unbelievably quick and easy - best ever in all of our cruises! Seas were very rough early on in the cruise and we could not make port in Toulon,France due to high winds. Many cruisers were disappointed because they had booked shore excursions. It was understandable because the safety of the ship and passengers has to come first. We met some great friends on the trip and look to travel with them again. Disembarkation went well with some delays going through customs. Getting a porter was a must since we had many bags. We spent 2 weeks in Sicily with family and one week in Rome before the cruise. Read Less
Sail Date November 2018
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, ... Read More
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, which was disappointing but understandable. We have enjoyed at least 10 other Princess cruises and we felt that the dining service and food were not as good as on other princess ships. One night when lobster was served, our 8 table mates were waiting for the waiter to de-shell our lobsters. When we questioned the waiter, the answer was, we don't de-shell the lobster unless you ask. The buffet area food was the same as the dining area. The TV screens in the gym always have glare from the ceiling lights, making it very difficult to see the screen. One day, in the Fitness area, the air conditioning was not working, the Captain of the ship showed up to do his excess routine, when he heard the complaints among the customers, he left in no time. Read Less
Sail Date November 2018
The Itinerary and time of year was great. It was a repositioning cruise. Many people on board that do this as they fly in early to enjoy Europe and then get back to the US. The itinerary was nice and interesting. Most disappointing ... Read More
The Itinerary and time of year was great. It was a repositioning cruise. Many people on board that do this as they fly in early to enjoy Europe and then get back to the US. The itinerary was nice and interesting. Most disappointing was the food quality and their menus besides had no flavor and was cold, when it was served at the sit down dining. This was new for us as the food quality and service was always superior. Many perks were gone from this cruise line. We always could get fresh fruit in our cabin, which was not offered this time, the menu was smaller for the sit down dining. Many times our head waiter was never around and his assistant only came at the beginning and end of the meal. The quality of the coffee at the International cafe was not what it was previously. The dancers,singers and band are always excellent. We have always enjoyed our cruises on Princess but this one was a disappointment. Read Less
Sail Date October 2018
Main reason was to go along the Suez Canal and then see Petra. We saw and liked the Suez, but Petra had to be cancelled due to the flood there the day before our arrival. Practically nearly all of the other ports we had visited ... Read More
Main reason was to go along the Suez Canal and then see Petra. We saw and liked the Suez, but Petra had to be cancelled due to the flood there the day before our arrival. Practically nearly all of the other ports we had visited before, and this ship and it's itinerary (apart from the Sea or Sun Princess World Cruise) go through the Suez and gave the chance of going to Petra. Had we seen advertised before we booked, various section itineraries of this cruise we would have just taken the Rome to Dubai section, and missed out the problem and cost of the Indian Visa's, plus the trouble the Sapphire Princess had with them when we were about to arrive at Cochin. Fortunately, we had ours on a thumb-drive and were able to have Sapphire Princess customer service reprint them. A lot of people had problems there. The Sapphire Princess also charged excessively for shuttle buses that were probably put on by the ports, for which Princess would probably pay only a pittance. The shows were sub-standard and a lot of passengers were complaining about them and walking out. There was little in the way of activities, and the Cruise Director staff were very loud, would shout or scream even though they were using a microphone. The Cruise Director Manager, Paul, would 'put down' his female staff and it was 'beneath' him to talk to passengers. On the whole, this is the WORST CRUISE we have ever taken with Princess, and it will take a lot of consideration before joining Princess again. Read Less
Sail Date October 2018
Let me preface by saying I've never sailed with Princess before and after my experience with them, I'm not in a hurry to sail with them again. Pre-cruise: You get spammed with info regarding when, where and how to board. ... Read More
Let me preface by saying I've never sailed with Princess before and after my experience with them, I'm not in a hurry to sail with them again. Pre-cruise: You get spammed with info regarding when, where and how to board. GREAT, but you only need to send this info once, maybe twice. However not only did the send this info almost 6 to 7 times, a couple emails gave us false info that our boarding time was a day and and an hour late. In sheer panic (since we were out of towners), we spent 2 hours trying to get someone to debunk the email as an error message. Major frustrating event! Service: Hit or miss. Most employees including room steward, wait staff and crew members were friendly but we felt we were dealing with concierge more than we needed to address a few issues we encountered. Our steward was less than attentive to our needs, when our shower leaked everywhere. We requested towels from him right away to clean up the flood, but he never showed up in time. Staff overall seemed less than enthusiastic and burned out. This was a repositioning cruise between their Alaska and Mexican Riviera seasons, it seems like everyone hadn't had a break. Food: BLECH! Buffett was gross. Variety of food was there, but everything tasted stale and recycled. Nothing seemed fresh. The included sit down dining rooms were only a step up from that. Some meals were good, not great - nothing felt gourmet. And no LOBSTER dinner, that was a total bummer. Afternoon tea was great, highly recommend! Coffee was weak and terrible! Only way to get a better than average food and coffee was to pay. Boo! Spa: My facial service was relaxing then everything went downhill. Worst spa ever! They tried to tell me the facial appt I originally booked was no longer available and of course the one that they had was more expensive. Talk about bait and switch. Then at the end of the appt, they made me meet with the Spa Dr. they had on staff to talk about my skin and try to upsell me with botox and skin treatments. The steam room had a mold smell and the spa pool was closed. So NOT relaxing! At the end I was so fed up, I tried to cancel my massage appt that I pre-booked before the cruise that was over 48 hours later. They told me that I couldn't cancel but only reschedule. I went to guest services with this matter and they said it was no problem to cancel, and that I gave them well in advance notice to cancel. Ports: Loved every place we went, started in Vancouver, then Victoria, then San Francisco. We didn't participate in any excursions and did our own adventures all the same and had a great time. Overall, this was my 5th cruise I've ever been on, a first on the Princess line and it was the worst of all of them. I'm sure on other Princess Ruby cruises the service and food might have been better, but I think the staff all needed vacations as well! Read Less
Sail Date October 2018
we chose this cruise because of where we were going to go. The embarkation went very smoothly We were not familiar with the Golden Princess We had been on another Princess ship before, It was the Caribbean Princess and we had been ... Read More
we chose this cruise because of where we were going to go. The embarkation went very smoothly We were not familiar with the Golden Princess We had been on another Princess ship before, It was the Caribbean Princess and we had been very satisfied. The cabin was correct. However, we had to brush our teeth with warm water during the whole trip as the ship seemed unable to provide us with cold water even after we complained to our cabin steward. The food was so so in the Horizon Court. It seemed like the same items were on the menu quite often. Although the executive chef was of Indian descent, the Indian food was not very appetizing. I have been to India and the food I ate while in the country was fabulous compared to what was served on the ship. However, the food in the Donatello dinning venue was quite satisfying. We were looked after by two young Filipino men and we have nothing praise to say bout their efficiency, politeness and service it was a pleasure to be served by them night after night.. There was an area near the Vista lounge located aft on deck 7 that smelled quite badly. There was always an odor of excrement whenever we happened to walk by the area. On our last day, I had to use the toilet on deck 7 aft of the Sabatini dinning room and when I lifted the toilet seat it was overflowing with water, papers and excrement. There are no excuses for that state of affair. The shore excursion person for the Papeete visit was extremely rude to me and some of the other customers. The bus was late and we were standing in the sun. When I asked her when we could expect the bus to arrive, she replied that if we did not like to wait all we had to do was give her our tour tickets and leave. I can't comment on the entertainment part of the cruise as i did not attend any of the shows I was traveling with my wife. My wife and I have decided the we will never cruise again on this vessel. Read Less
Sail Date September 2018
Great itinerary, great price, old ship and bad maintenance, menu stunk. Service varied from great to non-existent same for entertainment. This ship is 17+ years old and leaked from everywhere, told everyone it was for sale to P&O in ... Read More
Great itinerary, great price, old ship and bad maintenance, menu stunk. Service varied from great to non-existent same for entertainment. This ship is 17+ years old and leaked from everywhere, told everyone it was for sale to P&O in 2020! When maintenance workers chip the old paint off they leave it on the deck, this must be sop as they did the same thing on the Crown. When things didn't work ie; hot tubs you got excuses ....someone else's responsibility. It took 4 ship's officers to fill pool not deck attendants...kind of reminds you of the light bulb joke! Cabin, inside, good as were the cabin stewards . Dining just used Horizon, buffet,2 hrs. too long to eat in main dining room, food and service varied compared to my last Princess cruise. Overall menu was terrible, lot of nites just went to pizza & hamburger restaurants on deck. Lobster nite only in main dining on formal nite so if you don't do formal or main dining room your out of luck so much for same menu in either restaurants. Port stops were good but did not stop in Bora Bora, 2nd transpacific, which really caters to independent travelers, lot of rentals right at pier and my favorite. Of all the ports no where would they rent me a kayak! Someone is leaving money on the table! Hotels said only for customers staying at hotel Read Less
Sail Date September 2018
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without ... Read More
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without manners.!!! The children on board were better behaved with better manners than some adults. Not enough seating in the indoor entertainment area's of the ship.(piazza and the theatre's) had to get to an area for the show you wanted to see at least 45mins early. No area around the ship for a good walk the promanade deck only went up each side of the ship and very narrow. The market dining area we felt left left a lot to be desired. most food cooked in oils or butter, no plain or steamed food, no sandwich making facilities. Even though there were several area's of choice the food daily was same, same. The resturaunts were fantastic especially the pizza and sympony dining.the hamburger bar on the deck was good too. Too many people just walking in the dining area's without washing there hands. worry about nova virus with poor hand hygiene.The excursions were fantastic and the tour guides very good value for money and saw a lot of the islands. The ships staff getting you on and of the ship did a fantastic job with the number of people most of them very pushy and rude to the staff and other passengers. We went on this cruise to celebrate our 50th wedding had a fantastic day but because of limited entertainment seating indoors when the weather was too cold to sit on deck we spent most afternoons in our cabin watching the TV . could have done that at home.will go on another princess cruise but will go on a smaller ship. Getting on and off the ship was expidited with reasonable speed at the begining and end of the voyage. couldn't fault that. Overall feeling was that the ship catered for the Chinese and American market rather than the Australian. Read Less
Sail Date September 2018
Royal Princess Review September 10, 2018 Embarkation The taxi driver dropped us curbside at the Southampton Cruise Terminal, and our bags were immediately whisked away. Unlike many terminals, you check in first, prior to going ... Read More
Royal Princess Review September 10, 2018 Embarkation The taxi driver dropped us curbside at the Southampton Cruise Terminal, and our bags were immediately whisked away. Unlike many terminals, you check in first, prior to going through security. The lines moved quickly and we were checked in within twenty minutes of our arrival. After being checked in, you’re given a number and told to relax in the waiting room until your number is called to go through security and board the ship. My wife normally packs a small paring knife in her checked luggage for slicing up fruit in our stateroom. Security noticed the knife when the bags were being x-rayed, and we were summoned to security to locate the knife and dispose of it. This turned out to be a blessing in disguise. After we disposed of the knife, we were taken directly to the gangway to board the ship, and therefore we missed the entire waiting room process. Cabin Our balcony stateroom Emerald 428 on Deck 8, is listed as having an obstructed view. I read a number of reviews of this cabin before booking it, that said it didn’t have an obstructed view. Obviously, I was a little nervous to see for myself. The balcony it actually a little larger than most because of the shape of the ship. There’s a lifeboat to the left, on the deck below which is why I assume it’s listed as having an obstructed view, but I wouldn’t consider it an obstructed view at all. We liked the layout of the room and our stateroom position midship. We also liked the 42” flat panel LED television on the wall at the foot of the bed. We were very close to the midship elevators and it was a convenient location to get to everything. Our sliding door to access the balcony was extremely difficult to open, it took both of us to slide it open. Our cabin steward Renaldo started off sensational but service rapidly declined as the cruise progressed. Ship This was our 28th cruise and our third with Princess. Although we have Diamond Status with Royal Caribbean’s Crown & Anchor Society, and Elite Status with Celebrity’s Captain’s Club, now we mostly book our cruises based on itinerary and the price. One of the best thing about the Royal Princess, is the self-service Laundromats on each deck. We had been in the U.K. a week before boarding, and it was wonderful to wash and dry a couple of loads of laundry after we boarded. Although, the ship was built in 2013 and is only five years old, it feels much older in every way. The décor in general feels very outdated. It’s quite worn for such a new ship. We noticed boarding how rusted the hull is. The carpets, the furnishings, almost every aspect of the ship shows signs of excess wear and tear. Dining What really shocked us, was that a newer ship would be built to such old standards. In a world of competing mega-ships that offer dozens of dining options, the Royal Princess is like a twenty-year old ship trying to adapt itself to modern day standards. There are only three Specialty Restaurant options, Crown Grill (Steakhouse), Sabatini’s (Italian), Crab Shack (Seafood). Only Sabatini’s is housed in a purpose-built restaurant space. The Crown Grill is in a pub space, and the Crab Shack is hosted in a roped off section of the Horizon Court (Buffet) area. On this fifteen-night cruise, the Crab Shack option was only offered on two nights. The Crab Shack menu was wonderful and the food was exceptional. However, the ambience was terrible sitting amongst the buffet guests. The Sabatini’s menu offered a poor selection of Italian specialties, and the Crown Grill was by far the best of the three specialty restaurants. We celebrated my wife’s birthday at the Crown Grill and it did not disappoint, her Ribeye was incredible, and my Filet Mignon was exquisite. The main dining room menu options for dinner were some of the worst we’ve see in our thirty-four years of cruising. The food was mostly mediocre to poor, with the deserts being the highlight of most of the dinners each night. The rolls and bread were extremely hard, maybe it’s a European thing, but we prefer softer bakery items. There are three main dining rooms, The Symphony, The Concerto, and the Allegro. We had “Anytime Dining”, and which dining rooms we could eat in at which times was very confusing. Getting a table for two was extremely difficult. There were only a handful of real tables for two in each dining room, the majority of the time we were seated in areas where long tables were pulled a foot or two apart, and you were seated 18” from the person next to you. This is not what I consider a table for two. Also, the staff encouraged you to share tables, and shamed you for asking for a table for two. This is also the first cruise we’ve been on where the waiters are constantly trying to upsell something. The dining rooms were severely understaffed. Our waiter one evening had five two tops and three five tops. One waiter trying to serve 25 guests with “Anytime” dining results in a disaster. Assistant waiters were in very short supply. The food was rarely ever hot. Often, we watched our dinner sit on the waiter’s station for 10-15 minutes prior to the them delivering it to our table. On numerous occasions, my wife sent her dinner back as it was cold. This goes back to the ship trying to operate “Anytime” Dining using the old Traditional Dining model, and not like a regular restaurant where diners come and go. The Allegro Dining Room is the only dining room that served Breakfast and Lunch. Guest began lining up thirty minutes or more before this dining room opened, to get a table. Once the dining room was full, there were long lines and long waits. A second dining room should have been opened, as no one should have to wait in line to have breakfast or lunch. We have always preferred to eat breakfast and lunch in the dining room, as it is generally served hotter than the luke warm food at the buffet. Again, we were disappointed as the food almost always arrived cold. The breakfast and dinner menus in the Allegro were no more inspiring than the dinner menus. The breakfast menu was always the same, on the left with one or two special items on the right side that differed every day. Many fundamental breakfast items were missing, like waffles, French Toast, and Eggs Benedict. The Horizon Court Buffet was adequate, but it offered typical smorgasbord fare that was faintly warm and never hot. There was one Omelet station, but you had to really search for it, and very few cooking stations where chefs offered anything fresh or custom. I can understand an old ship being retrofit to accommodate “Anytime Dining” but with ships the same age like the NCL Breakaway & Getaway being outfitted with twenty-one restaurants, the Royal Princess dining options are quite archaic. Service With the exception of our stateroom steward who went above and beyond, the staff and crew were unenthusiastic. They went through the motions, but mostly they made you feel as if you were bothering them, if you made a request. This was particularly true in the dining rooms. The majority of the staff did not have a very good command of the English language. On a few occasions the staff was downright rude. One night my wife moved her fork from where it was placed, and the waiter said “What’s wrong, are you left handed or something”? Itinerary We chose this particular cruise especially for the itinerary. Following the first two ports, Rotterdam and Hamburg, the captain informed us that the next three ports were being cancelled, due to inclement weather concerns. Bergen Norway, Belfast Northern Ireland, and St John’s Newfoundland were quickly replaced with two new ports, Vigo Spain and Ponta Delgado, and the ship would cross the Atlantic on a more southernly course, arriving in New York on schedule. We docked in Vigo on a Sunday when absolutely nothing was open. Ponta Delgada was better than Vigo but still these ports paled in comparison to our original itinerary. After we sailed from Ponta Delgada, we received a notice that each guest would receive a $200 credit for the disruption to our schedule. While this was a welcome gesture, you really can’t put a price on missing destinations that you had dreamed of visiting all your life. I suppose the only positive, was the few days of warmer than expected weather. Sadly, we hadn’t packed shorts or any cooler garments, knowing this was going to be a cool weather cruise. The Ship Much of this I’ve already covered in some form. As is the case with most cruise ships, the hot tubs were far from hot. There’s no covered pool which is disappointing, and I never wrapped my head around the area they call the “Retreat”. It’s an exclusive area where you can rent an expensive cabana, but there’s no pool? The areas for walking are extremely limited and the outside deck on level seven is restricted to crew only. There’s a tiny walking/running track at the stern of the ship, that requires seven laps to equal a mile. Entertainment The entertainment onboard was poor to begin with, and the change in itinerary only complicated the already weak lineup. We have an entertainer friend that works on cruise ships year-round for a living. He tells us that Disney pays the best, with Royal Caribbean and Celebrity not too far behind. However, he says that Princess and their sister companies, Carnival and Holland America pay their entertainers 50% less. It was very obvious on this cruise. The Transatlantic Crossing Since this was our first Transatlantic voyage, we were a little nervous. On our five days crossing the Atlantic, the weather was fairly good. Only the third day Saturday, did we have rough seas, and on our last day it was cold and gloomy, with scattered rain. The morning of our final day at sea, a guest had medical complications, and the Coast Guard in Boston had to send a helicopter with airplane support to extract the guest. Disembarkation We walked off with our own luggage as we had an early flight out of JFK, and the ships transfers wouldn’t guarantee you’d arrive in time for any flight before 2:00pm. Walking off went smoothly and quickly. Getting a taxi sucked. We had 20 people in front of us, and 100 behind us, and we waited over an hour. On average one taxi pulled up every five minutes? Why there was a shortage of taxis, I have no idea. We taxied to the nearby Jay Street Metro station, and took the subway to JFK, arriving at 10:20am, in plenty of time for our 12:27pm flight. Wrap up We’ve lived in Las Vegas for twenty-one years and have seen the cost cutting that’s gone on here locally for the past two decades. Everything is all about the bottom line. The cruise industry is no different, and each cruise we take, we notice the cost cutting, less staff doing more, and the decline of service and quality. Now that tips are automatically added to your bill, I have to wonder if the staff even gets them any longer, or if they’re all just on salary now. Without the old-style tipping process, there’s really no incentive for them to give you great service? I understand why mandatory gratuities were put in place, as many guests used to stiff the crew. There’s really no good scenario either way. Some cruise lines are worse than others and it was certainly noticeable this time with Princess. Sadly, nothing stays the same. I’m not going to say explicitly that we will never sail with Princess again. Sometimes it the management or the crew of a specific ship and not necessarily the cruise line as a whole? However, Princess is not going to be high on our list for any vacation in the near future. Read Less
Sail Date September 2018
I chose this cruise to go to Hamburg and Belfast. Unfortunately there was a storm that cancelled Bergen, Belfast and St Johns. This is the second time we tried to go to Belfast and there was a storm in the way. Someday we will get to go ... Read More
I chose this cruise to go to Hamburg and Belfast. Unfortunately there was a storm that cancelled Bergen, Belfast and St Johns. This is the second time we tried to go to Belfast and there was a storm in the way. Someday we will get to go to the Titanic Museum. We really like the smaller ships. Very disappointed in the food after 22 cruises on Princess. Lots of people were complaining about the food. Vowing never to cruise on Princess again. They used to offer a strip steak if there was nothing you wanted on the main menu. Now it is a hamburger. Not enough variety. Wait staff was very good! We need more dishes from Curtis Stone. I only saw the Seafood Stew, Pot Pie and Pork belly. They need to work on the activities at sea. On all transatlantic previously there were 2 enrichment lecturers. There was just one on this trip. Very boring activities. Most seem to be connected with Princess making money. THEY ARE TURNING PRINCESS INTO CARNIVAL. Not a good thing. You have cut Princess down instead of making it better it is getting worse with every cruise. Read Less
Sail Date September 2018
Wanted a 15 day transatlantic with northern European emphasis. Never sailed Princess and probably wont be back. 2 1/2 hours to board in Southampton in a club class mini suite. Apparently mobility issues gets u on first but that was half ... Read More
Wanted a 15 day transatlantic with northern European emphasis. Never sailed Princess and probably wont be back. 2 1/2 hours to board in Southampton in a club class mini suite. Apparently mobility issues gets u on first but that was half the ship apparently. Ship was big and maximized cabin space at the expense of ship features. No where inside to escape the throngs...the Piazza reminds me of Vegas and is loud and always packed as there is nowhere else to hangout or lounge that doesnt involve eating or drinking. Overpriced tacky shops, library was a joke, cannot walk the perimeter of the ship on any lower deck, running track is on deck 18 and closed frequently due to wind and is also in the exhaust of the stacks. Elevators are slow and packed to the point we dreaded going to lower decks. Dining was hit or miss, steak house was great...most everything else average or below. Room service was always prompt but menu poor. Buffet mostly average to poor fatty high carb choices...meats dried out and self serve tongs are a health hazard. Never go to buffet at peak eating times...people are rude pushy and oblivious, no where to sit. Cabin L107 had the forward wrap around balcony and was wonderful...cabin service excellent. Disembarkation delayed and misplaced one bag...just hire a car to the airport as the bus transfer was painfully slow and people standing about blocking the unloading of bags. Overall we enjoyed the stops and room and had a good time once we learned how to avoid the throngs, bad entertainment and geriatric oriented events. Gym on this ship was remarkably good. Wont do another Princess cruise...so many better offerings. Read Less
Sail Date September 2018
This Ship is nice and well maintained. There always seemed to be someone out painting on the top decks and i never did see garbage or any dirty dishes about. WARNING: We did have a huge setback however with Princess deciding to be the ... Read More
This Ship is nice and well maintained. There always seemed to be someone out painting on the top decks and i never did see garbage or any dirty dishes about. WARNING: We did have a huge setback however with Princess deciding to be the first ship to hook up to shore power in Norway. This caused our ship to have a power outage and fry some of the ships systems. As such we did not leave port until late, which caused our travel time to Scotland to be extensive. We where unable to do our excursion in Scottland that we book with Princess, who did not offer much assistance to rebook, often advising "sorry we are full" as we where not one of the first people to rebook. You would assume that since our tour bus was booked for our excursion, there would be enough busses to book the shorter excursions. PowerCon of Denmark supplied the equipment for the shore power which caused the power outage. Hopefully they fix this in the future, but be warned that if your ship decides to hook up to the power there, you may not be leaving on time and arriving at your next port. With regards to the fitness centre, although it is a nice gym they have set up, the classes that go on for Spin/TRX...etc in the smaller room are not advertised or talked about. You may have to ask to sign up for these classes??? not sure, but would even pay extra to do some of these activities. I do have to say though, the Service we ecountered on this ship was AMAZING. We had amazing staff and service the entire time. Dining was always available and we had pretty much no wait times. The buffet had great option for everyone and lots of vegetables to keep it healthy. We had no problem getting a table in any dining room at any time, but noticed temperature of the mains coming out was always room temperature (not hot or cold, but warmish). Some nights had great choices and some nights had nothing that we wanted, but there was always something upstairs. We did several "upgraded" dinning nights. The Crown grill was the best choice, with us going back several times (where are you going to get a huge steak for $29 back home?) and always having a great experience. That being said, we did the Chef’s Table Lumiere, which turned out to be a bit of a disappointment on the food side. The tour was amazing and the app's in the kitchen where good, but the actual sit down meal left alot to be desired. I would have used the money to go back to the Crown Grill again instead. Read Less
Sail Date August 2018
It gave me the opportunity to take a land tour of China before boarding the ship in Snahhai. Further the ship was the latest in the fleet so we were keen to experience the latest Princess’s offering. The cruise was underwhelming. The ... Read More
It gave me the opportunity to take a land tour of China before boarding the ship in Snahhai. Further the ship was the latest in the fleet so we were keen to experience the latest Princess’s offering. The cruise was underwhelming. The ship guest numbers was simply to many for the sh8p amenities to cope. This was exemplified by the demographic of the typical guest and as a result the 5th floor of the vessel which accommodated the 8nternational cafe, together with a convenience store, excursions desk, front desk, spa and restaurant was constantly full of people. Getting a seat or having a coffee was a bridge too far at peak times. Why all these facilities were accommodated on one floor was beyond reason. The coffee card offer was 15 coffees for $36A. No problem but any unused portion could not be car4ied forward to the next cruise. This was a contrast to the traditional format applied on other Princess ships. The cost of on board drinks and facilities had also increased as had the price for the speciality restaurants all of which were either $35 or $45 per person. ( Australian dollars) despite some aggressive marketing attempts, these restaurants were abandoned by guests due to the costs. The on board guest numbers of 4500 was too much for the princess theatre to handle at one time with capacity occupation at most shows. The singers and dancers also appeared just three times during the cruise over 22 days. Read Less
Sail Date August 2018
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips ... Read More
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips with Princess, but this experience REALLY put us off booking with them again. Embarkation in Shanghai was appalling. I know Princess tried to blame the Chinese, but the company should surely have realised that getting over 3600 passengers through immigration would require them to take additional action. As it was, we were left queuing for nearly 3 hours, treated like cattle, without a Princess representative in sight. The cabin (D145) was supposedly premium deluxe (D4), but apart from having a really good sized balcony - which we mostly couldn't use because of inclement weather and standing water - there was nothing special about the room. Dining was very average. We mostly used the buffet, and sometimes found it difficult to get a seat, and get drink service. We went to the Concerto restaurant on 3 occasions, but found the food to be substandard, and the service slow and ordinary. The shore excursions were - as usual - expensive, but the main problem was how fake and inauthentic they were. For example, in Nha Trang there were over 22 coachloads of passengers trying to look at a 'typical' local house, which was clearly not lived in. We also went to see locals working in the rice paddy fields, but it was really 4 very fed up people clambering down from their veranda to hoe their overgrown front garden. Then other people turned up with 'disabled' people to beg for money. On the ship, there weren't enough service staff to provide a reasonable standard of service in the restaurants. The coffee shop saw arguments and even physical altercations as hundreds of people tried to get service from just two coffee machines. There were only free coffees and teas in the dining area. The posh shops were a waste of space, and the women working in the perfume shop were so rude and superscilious I only went once. There were not enough seats for those wanting to participate in the Trivia quizzes, and only 3 good shows in the theatre. I could go on, but I'm conscious how whingey and whiney this sounds. It was just so different from our usual experiences on Princess. The ship holds too many passengers to be looked after properly or appropriately. Read Less
Sail Date August 2018
There was a group of four of us who chose this cruise as we liked the Ports of Call and the length of the Cruise. We had previously done a cruise on the Diamond Princess and really enjoyed that. Sadly we were very disappointed with this ... Read More
There was a group of four of us who chose this cruise as we liked the Ports of Call and the length of the Cruise. We had previously done a cruise on the Diamond Princess and really enjoyed that. Sadly we were very disappointed with this cruise. Embarkation was a disaster with queues as long as 3 hours, waiting in the hot sun with no cold water supplied, no chairs for the older people and no explanation from Princess. It appears that this is normal procedure for them. This Ship is large, but has no flow to it. There are no outdoor decks where you can walk all the way around. Getting from the front to the rear of the ship requires you to go up or down a floor to get to the other end. It appears that Princess has added more passengers and removed a lot of the public areas to do this. There is only two pool areas. One indoor which is fine, but the air-con keeps it cool The outdoor area has two small pools, right next to each other and is the noisiest part of the ship. It is right under the movie screen and when there are no movies being shown a band appears and plays as loud as possible. If you are wanting to lie around the pool reading and swimming quietly in the sun this ship is not for you. We were looking forward to using the Kareoke areas on this ship, however they have been removed, as has the Juice Bar. Once again no explanation from Princess as to what is going. They are still written on the options on all the signage onboard, they just no longer exist. We were in a Mini Suite on the 14th floor. Our room was nice, but the balcony was a waste of time. It was so small we didn't use it. Two of us could not fit out there at the same time. Anytime dining???? When you have to queue for 30 minutes to get a table in the restaurant at night it doesn't feel like they are coping with the large number of passengers on board. We didn't bother with the shows. You have to get there 30 minutes before the show to get a seat (at every sitting!). Service from restaurant staff was of a high standard as was our room steward. Bar staff however .............the normal wait time to get your drinks in the Wake Bar is 30 minutes after ordering. If you want a drink by the pool you have to go to the bar (no staff serving drinks to your lounger) and hope that the staff are not entertaining everyone with their juggling act. These juggling acts can go on so long you are better to go to the wake bar at the other end of the ship, wait your 30 minutes for your drink, then go back to the pool!!! We were very excited about travelling on this new ship, however have been very disappointed. We do travel regularly and have all done numerous cruises across several cruise lines. We went on this cruise to have a good time and we did manage to do this, however I think we will give Princess a miss for our next cruise. They don't cope with large numbers of passengers very well. Read Less
Sail Date August 2018
We chose this cruise because of the destinations and the timing suited us both. We spent three nights in Shanghai which gave us enough time to explore this interesting city. What did I like about our cruise onboard the Majestic ... Read More
We chose this cruise because of the destinations and the timing suited us both. We spent three nights in Shanghai which gave us enough time to explore this interesting city. What did I like about our cruise onboard the Majestic Princess? The service was very good, friendly and efficient. The tapas in Vines Bar pre-dinner was a nice addition. The Hollywood Pool Club was a pleasant place to relax during the day. Both pools are heated. Movies under the Stars was an enjoyable experience particularly on warm evenings. The classical musicians were excellent and provided appropriate ambience in the atrium. The ports of call were interesting and we enjoyed all of them. Harmony restaurant was great and well worth the cover charge. The destination lectures were informative and interesting. Disembarkation in Sydney was a breeze. What did I dislike? Embarkation in Shanghai took three hours. Enough said. The house band often played in the atrium before dinner and the music was way too loud. It made having a conversation near impossible. The entertainment and activities were geared towards an older demographic. Only one deck party on a 22 night cruise says it all. Nowhere to place your drink in the theatre. Not a lot of options where to go for night caps considering the size of the ship. The openness of the atrium reminded me of an upmarket shopping centre. No observation lounge or wrap around promenade deck. We kept getting drinks charged to our account even though we both had a drink package. This was a daily occurrence. In summary, would we go again? We’ve done a couple of cruises to south east Asia, so probably not. We’d like to explore different destinations now. This was our second cruise with Princess and have found the demographic onboard too old for us, so it’s unlikely we’ll do one in the near future. We’ve cruised with Celebrity in the past and they are more to our liking. Read Less
Sail Date August 2018
Chose back-to-back-to-back cruises on Majestic Princess (totaling 47 days) due to itinerary and effectively a brand new ship (about 1 year old). The Majestic overall was disappointing: 1) One of the 4 front elevators was ... Read More
Chose back-to-back-to-back cruises on Majestic Princess (totaling 47 days) due to itinerary and effectively a brand new ship (about 1 year old). The Majestic overall was disappointing: 1) One of the 4 front elevators was out-of-service for the entire 47 days - extremely inconvenient for those of us with forward cabins. This also was totally unacceptable for an almost brand new ship. We also got the run-around every time we inquired about the repair status. 2) The Front Desk was horrible - we had 3 requests/issues that we were promised someone would get back to us and they never did - even when we followed up again on one of the questions. 3) There was a wall left up (from when the ship was leased out to the Chinese market and the area was a high-rollers gambling area)) in the Piano Bar (Crooner's Lounge) that made seating in the Piano Bar very difficult. The Piano Bar "gal" (Tonya Scott) was absolutely excellent, but there was almost no seating available there to see her (due to the wall being left up). 4) The Embarkation from Shanghai was a nightmare. The worst Embarkation ever - some people were in line in the hot sun for over 4 hours. One woman in line had a heart attack while waiting in line. Complete disorganization and chaos. All Princess could do is blame the Chinese authorities - they took absolutely no ownership for this debacle. 5) Food was not nearly as good as we have had on the Royal and Regal (Majestic's sister ships). 1st Lobster night (last formal night of 1st cruise segment) was atrocious - worst cruise ship lobster ever!! The one good thing was the crew was warm and friendly. It is too bad they had to be on this particular ship. We will likely never book the Majestic Princess again. Read Less
Sail Date August 2018
This ship was completely unprepared for this repositioning cruise from Shanghai to Sydney. The service in the dining room was the slowest and most incompetant Ive ever experienced. We had anytime dining, which should have been called ... Read More
This ship was completely unprepared for this repositioning cruise from Shanghai to Sydney. The service in the dining room was the slowest and most incompetant Ive ever experienced. We had anytime dining, which should have been called queue up and wait a long time. When we finally got a table we mostly got only one waiter for a table for 8. A waiter who seemed to be inadaquately trained or was in training. This happened time and again. It was not until after Singapore that things got a little better as a lot of new crew members got on. The shows in the theatre were good IF you managed to get in at least 2o minutes early otherwise you just could not get in even though they put on 3 shows a night. The main problem with this cruise was the lack of well trained crew from Shanghai to Singapore. It was disgraceful. We have cruised with Princess many, many times and could never imagine getting an experience like this. Hope that they have sorted out all the problems as it is a lovely ship.. Read Less
Sail Date August 2018
We chose this cruise because it fitted with the rest of our itinerary, & excursions which were much more varied & cheaper. We gave Coral Princess a low rating because you had to go through multiple corridors to find a lift, & ... Read More
We chose this cruise because it fitted with the rest of our itinerary, & excursions which were much more varied & cheaper. We gave Coral Princess a low rating because you had to go through multiple corridors to find a lift, & then not every lift went to all decks. The floor of our corridor was very uneven causing me to have a hard time walking in it. Only 1 out of 3 washing machines/dryers were working from day one NONE of them were working by the last day. We were told by people on decks above & below us that their laundry’s were out also, when they tried to use ours on deck 8. The food was okay but the deserts were boring & bland & didn’t vary at all. We would highly recommend the White Pass Railway at Skagway it was awesome. It is an engineering feat and the scenery is sensational. Read Less
Sail Date August 2018
chose cruise because of the ports of call & the fact that it was transatlantic. because of the bad weather [fog, rough seas, etc.] we missed St. Pierre, Dundee & Scrabster. even though it was not Princess's fault- it was a big ... Read More
chose cruise because of the ports of call & the fact that it was transatlantic. because of the bad weather [fog, rough seas, etc.] we missed St. Pierre, Dundee & Scrabster. even though it was not Princess's fault- it was a big disappointment. those were the ports we were looking forward to [because we hadn't been there]. Princess did add Belfast as a stop & refunded some monies. while that was correct & the right thing to do, still missed those ports. getting to the ship=she is old & in need of refurbishing from cabins to theater to other public spaces & decks. cabin was adequate with plenty of closet space. the halls on all floors are not wide enough, especially if one has mobility problems & requires a walker or chair. dining started off not well=had requested gluten free dining-couldn't find or communicate with head waiter for 3 days [he said he had been looking for us since Ft. Lauderdale (we got on in NY)], then it became order the night ahead for next day. other problem was the food for the first week-overcooked meats & fowl with a very dark heavy sauce on everything. we spoke to the head waiter-and it did get better as time progressed. no offer of any wine packages [makes no sense]. entertainment is limited, it's a small ship, with a old theater that resembles a night club [floors sloped very little, almost level] makes it hard to see from the rear & the lighting techs sit at the railing so anyone seated behind them can't see well. absolutely no handcap seating or section. the production numbers were decent-some of the single acts were bad. service was not the best, it seemed haphazard-some was good & some not [like they didn't know what or how they were doing]. shore excursions were pricey on board. probably would not sail on this ship again. Read Less
Sail Date June 2018
Embarkation: Boarded in Yokohama. Took the Princess transfer from the airport. Confusion at the terminal. Boarded about 12:45 pm. Our luggage arrived very quickly. We went to the dining room for lunch (per recommendation) as it is ... Read More
Embarkation: Boarded in Yokohama. Took the Princess transfer from the airport. Confusion at the terminal. Boarded about 12:45 pm. Our luggage arrived very quickly. We went to the dining room for lunch (per recommendation) as it is a lot less crowded than the Horizon Court on embarkation day. Staff will not tell you this. It is open until 1:30 pm. Ship: The ship is just out of dry dock. She looks well but still has some issues. Temperature is uneven on ship. Freezing in some areas especially the Horizon Court. Some plumbing issues. International Cafe is very crowded. 15 minute wait for coffee at times. Vines has very good service. Look for Dragan and Aris. They are exceptional and extremely hardworking. Also have tapas for free such as sushi (on Japan cruise). Sabatini’s was updated on the dry dock and has the new menu. Skywalker’s still there. Cabin: We had a mini suite on the Dolphin deck. The new Princess beds are very nice. The sofa in our cabin also looked new. Carpet in good shape. The first day we only had hot water but a plumber was sent to fix this. Flat screen TV’s installed in cabins but no on demand movies. Toilet not functioning one evening but fixed promptly. Talked to people on our deck who were in staterooms that were really cold. Plumbing issues for others. Dining: This was the biggest area of contention for us. A lot of people unhappy the first night. There was a problem with our table which I won’t go into. It was resolved somewhat the next day. We had long waits between courses and have noticed this since club class dining was introduced. Food quality in dining room has gone downhill in my opinion. I think sometimes the Horizon Grill is a better choice. No, you won’t go hungry but it is about a decline in quality. Some chicken dishes such as coq au vin had some very grizzly meat and steak Diane needed a hatchet. The best meal we had in the dining room was chateaubriand. Our wait staff were very nice. Entertainment: Princess singers and dancers put on a good show. Enjoyed enrichment lectures. For those going to Alaska we had some very good programs. I think the park rangers come on in Alaska and do an excellent job. We disembarked in Whittier and if you have the chance to drive from Whittier to Anchorage it is truly beautiful. General comments: Do not care for the time change of one hour forward at noon instead of during the night. Did not enjoy that so many people were coughing on the ship. I know that the flu was onboard from someone that caught it. There really is not much that Princess can do. It’s an honor system signing a form that you are not sick and some people have paid and are just going to go. There are washbasins on the entries to Horizon Court as well as purell. We both came back with colds. We went to Alaska on the Golden in 2014. I think she is a fine ship if they iron out the plumbing and temperature controls problems. If you have an Alaskan cruise coming up you should be fine. Issues like the crowding in the International Cafe and Piazza should not be such a problem on a 7 day cruise. We were on for 16 days and seven of these days were at sea. I very much enjoy that the Golden still has Skywalkers which is great for Alaska and also some very nice staff. We enjoyed seeing Japan and this was a good way to do it. Read Less
Sail Date April 2018
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