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861 Princess Repositioning Cruise Reviews

Just completed Shanghai to Brisbane - 20 nights and still sick. My numerous attempts to speak to management re lack of enforced handwashing/cleaning of handrails etc, fell on deaf ears, Every night in the theatre, numerous people ... Read More
Just completed Shanghai to Brisbane - 20 nights and still sick. My numerous attempts to speak to management re lack of enforced handwashing/cleaning of handrails etc, fell on deaf ears, Every night in the theatre, numerous people could be heard coughing/sneezing right across the whole audience. Passengers who have previously cruised on Majestic, told us that this is normal - good business for the medical centre - upper respiratory infections/runny noses, Spoke to a passenger who said her husband had been confined to their cabin with confirmed Influenza A. Also a number of cases of diarrhoea and vomiting. Just very poor infection control for a ship of this quality and size. Will definitely think twice before we rebook princess. We have never experienced this much sickness on a cruise before - and we are very regular cruisers on princess, royal caribean. celebrity etc, Every time we booked a Princess excusion, we were short by at least 1/2 to 1 hour. And the numerous excuses for the reasons why, were an absolute insult to your intelligence i.e. too much traffic on the harbour when they had taken down sufficient tender boats for 3500 passengers. Very glad we were not on the previous cruise after reading previous reviews, but there continued to be numerous black hairs right through the whole cabin/bathroom /balcony repetedly, For the price we paid for this cruise, I did expect much better. On the positive side, the food was good, TV in room was excellent and the hollywood club was great too. Some ot the staff were sensational and made the greatest effort to be personable and lots of fun i.e. trivia and ukelele lessons. Just such a pity that basic cleaning/maintenence was not carried out apprpriately. And a 900 seat theatre for 3500 passengers is rediculous - had to get there 30 - 45 mins prior to show if you wanted a seat. Have 3 more cruiises booked over the next 2 years and none of them are Princess!!!!!!! Read Less
Sail Date August 2019
Primarily I chose this cruise because it was a way of returning to Australia after holidaying in the UK. However it was a wonderful experience. We visited ports of great interest and met many lovely people. We enjoyed all of the on board ... Read More
Primarily I chose this cruise because it was a way of returning to Australia after holidaying in the UK. However it was a wonderful experience. We visited ports of great interest and met many lovely people. We enjoyed all of the on board activities and felt that for 23 days we were living a life of luxury - which we were! The ship was comfortable and large. The only thing I missed was a dedicated promenade deck. Usually Deck 7 but on this ship it wasn't possible to do a full uninterrupted circuit of the ship. The entertainment was great, the day time activities covered lots of areas althoughI would have liked more enrichment lectures, or lectures on special subjects and special interest groups. The cruise staff were involved in so many activities and impressed us with their friendliness and patience. This was my third Princess cruise and I wont hesitate to book with them again. Read Less
Sail Date August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date August 2019
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. ... Read More
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. The ship is pretty, the food is good, and the ports enjoyable. A downfall for some might be the entertainment. The peculiarly designed showroom fills up fast, and one needs to claim a seat almost an hour before a performance. We didn't bother going. Too much trouble. Because this was a new itinerary for employees in the excursion department, they were inexperienced and caused some chaos with crowds leaving the ship at various ports. At some of the ports, the walkways from the ship to the terminals were very long...one example was Charleston which was 5 stories down..and then up. Our balcony cabin was attractive with new carpeting. However there was some mold in the bathroom and a dirty bed skirt which was quickly replaced. We did have a wonderful 13 days on the Caribbean Princess. Vacations are what you make of them. Read Less
Sail Date July 2019
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 ... Read More
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 minutes or so, we were on the ship. Our cabin wasn't ready yet, but I dropped off our case of wine and carry-on bags before heading to the dining room for lunch. Our waiter strolled in about 10 minutes later....he had just returned to the ship after spending several months at home, and he wasn't in his groove yet. We were in vacation mode, and apparently, so was he, so we chuckled about it. We ended up eating in the main dining room only a couple of times, opting for the buffet, and specialty dining more often than not. Once at both Sabatini's and Planks BBQ, twice @ Steamers, and four times in the Crown Grill. Sabatini's: It's been at least 7 years since we've tried Sabatini's. The meal was excellent. Everthing was fresh, and tasty. My only complaint....it's a loud room, Lots of hard surfaces. They also sat 5 tables in our waiter's section within minutes of our arrival, including a party of 10, swamping the poor guy, but everyone stepped up to get things served as timely as possible. He thanked us for being patient. Hey, I'm on a boat, with my wife, and a killer bottle of Chianti. What's not to like!? Planks: Service was great, but the food was only so-so. But when it comes to BBQ, I'm a tough cookie, because I live in Georgia, and I'm surrounded by great BBQ. Steamers: We really enjoyed the view from the window while chowing down on great seafood. Add the crab legs and lobster! Not everyone likes certain things, so it was real easy to say, no clams, or no mussels. They gladly offered substitutions. The service was outstanding. Crown Grill: Excellent service. I'd always drop off my wine a few hours before our reservation, and it would be decanted, waiting for us when we'd arrive. I had the lamb chops twice , and they were cooked perfectly. My wife had with the filet each time. Only once, did she have to send it back for being under-cooked. It happens every once in a while, and they took care of it. The entire CG staff were kept busy all night. Princess would go broke if they had to pay these folks by the mile. Vines: We enjoyed 2 flights of wine, and the pricing was very reasonable. Service was perfect. MDR: We had dinner there once, and were seated in a section that didn't have a waiter. After a few minutes, the Maitre D' asked us who seated us there, and quickly found a waiter to serve us. He did a great job, even without the help of an assistant waiter, but we found ourselves missing the friendly faces of the servers on the Lido Deck. The Ship: They are keeping her up nicely, always busy working on something. They are dealing with a/c issues in both public areas and cabins. We needed someone to fix our a/c the first night at around 11:45pm. They adjusted everything, and it was ok for the most part, but not 100%. Fans were offered, we declined. Our cabin was R745, the very last inside on the starboard side, which we absolutely love due to it's location. Three steps up, and you're at the terrace pool. We liked to call it our own private balcony. We ate breakfast and lunch up there most of the time, and there's always someone willing to bring you a drink or take your plates away. Every member of the food & beverage team we encountered on the Lido Deck, were delightful. Service was excellent. The Crew: Everyone seemed to be in great spirits as they had just finished doing months of 7 day Caribbean sailings, and this was a big change for them. New ports, cooler temps, and a week off from dealing with a turnaround day. We rarely encountered any lines or delays going here or there, because we learned a long time ago, that the early bird gets the worm. We were usually off of the ship while most were just showing up for breakfast.We walked between 5-6 miles each day in port. In a stop like Charleston, it was nice to walk and see everything and be back on the ship before it was too hot. How do you avoid an hour long line to buy ferry tickets in NYC? You download their app, and buy your tickets on your phone. I realize that some folks were miserable on this cruise, while others, like us, hated to leave. It's all up to you how you want to spend your time. Do you spend the night complaining, or do you choose your battles wisely and roll with things. I'll give you an example, there's a special drink I like on the platinum/elite lounge menu, I'd order it every day, and it was consistently made wrong. Instead of sending it back each evening while my wife drank her cocktail, we'd joke about if they were going to make it correctly or not each time. They got it right only once. A miserable record, but great folly for us. Some people seemingly take comfort in berating the help, I witnessed some doozies on this sailing. I would never let folks talk to my employees that way. So....if you don't like standing in lines, go before or after everyone else does. Don't get angry at the Maitre D because it's your anniversary and you can't get a window table. If it's so important to you, make arrangements ahead of time. Plan ahead, so you can enjoy later. You're on a floating hotel in the middle of the ocean, if you can't somehow enjoy yourself, you deserve to be miserable. Read Less
Sail Date July 2019
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of ... Read More
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of decorating made the entire ship very elegant. Our cruise director Lynn, was the most personable and energetic we have ever been around! The captain came by dinner several times just to stop an visit. The excursions were all Princess - and they were just what they promised! We could not have asked for better food! I have special dietary restrictions and they took excellent care of me - in the dining room, up top on the grill, or in the buffet. All Ii had to do was mention my problems, and they catered to every need. The waiters were so friendly. One, Alfred, gave you a hug and smile - no matter where you ran into him - even on shore! We loved every minute of this cruise and the scenery was just breathtaking as well! Read Less
Sail Date June 2019
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ... Read More
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ship, very different from the bigger Princess ships like the Regal, but it was great. The ports were all interesting and could easily be explored on one's own if one chose not to take a tour. There was plenty of entertainment and often the entertainers visited the Casino (Crooners) bar for some impromptu singing---not something I've seen on the bigger ships where it's a lot more impersonal. We enjoyed the Pacific Lounge on the top deck for amazing views while sailing and while in port. The food and the service in the dining room and the bars was all quite fine. The Casino is small but seems to do the trick. I highly recommend this ship and this itinerary. Read Less
Sail Date June 2019
Princess was doing the Panama canal ... we had been on the sister ship Ocean Princess, so were happy to go on the Pacific Princess. Loved the cruise....weather just o.k. service, food, entertainment great......except for the dining ... Read More
Princess was doing the Panama canal ... we had been on the sister ship Ocean Princess, so were happy to go on the Pacific Princess. Loved the cruise....weather just o.k. service, food, entertainment great......except for the dining room. We were told that princess had changed there dining hours to 5p.m. early and 7:15p.m. for late. Since we like early dining and felt 5 was too early, we chose 7:15..... SURPRISE......each ship can decide on their hours.......5:30 and 7:45. We tried late dining......still at the table at 9:30. We requested early seating, a large table and was given table 34. The next night there were 6 people at a table for 8 including us...and were told that no one was at the other 2seat the previous night. We requested that friends be put at our table and again was told no....the table was full....... we spend 10 nights alone at a table for 8. The Matre De Albert Noversa would walk by each night and ask the diners how everything was. He could see we were alone.....did he not think.....I should try to put them at another table. Or just to lazy or could care less... certainly Not doing his job. I put a note in the suggestion box on board. I HOPE SOMEONE READS IT and that it does not happen to another couple. Makes me question going on another Princess cruise. Read Less
Sail Date May 2019
We love doing this cruise every year - we take the train up to Vancouver, the ship down to Seattle - it is an awesome little overnight trip. Since it is only 1 night we take an inside cabin, although 1 year we DID book the mini-suite. We ... Read More
We love doing this cruise every year - we take the train up to Vancouver, the ship down to Seattle - it is an awesome little overnight trip. Since it is only 1 night we take an inside cabin, although 1 year we DID book the mini-suite. We travel w/ 4 in the cabin for most cost effectiveness. It was a one night cruise so no big show - the lounges had nice shows - the service was great - the ship was great - the staff was great, as usual - there was a game show between staff & guests that we listened to, it was fun - there were no ports so no excursions. To be fair to the crew, they had NO CONTROL over customs. Customs, for whatever reason, decided to do a FULL customs check on EACH guest, so disembarkation was a nightmare. The staff COULD have allowed for guests w/ flights to catch to disembark first, but no such concession was made. Other than disembarkation, the entire cruise, the food, everything was wonderful. I LOVE the sorbet in the dining rooms and highly recommend everyone trying it... there are odd flavors sometimes, but still so very, very good - Well, that's about it... Read Less
Sail Date May 2019
I chose this cruise because I heard it had high ratings and was a short 3 day cruise. I really enjoyed everything and the fact that it had a structured schedule of entertainment and activities. We had a great experience at Lotus spa and ... Read More
I chose this cruise because I heard it had high ratings and was a short 3 day cruise. I really enjoyed everything and the fact that it had a structured schedule of entertainment and activities. We had a great experience at Lotus spa and got a couple's massage and hair style.Every personnel was so kind, knowledgable and helped us in every way. We were very satisfied with them. I was really happy that there was 24 hour cafes and room service along with daily live music that one could dance to. All the entertainers were so talented, I was impressed! We had so much fun and danced, ate and drank a lot. We had a chance to relax while at sea. It was absolutely wonderful and my boyfriend proposed to me on the last night we were there. It was truly a special adventure as it was a special occasion and our first cruise together with the exceptional service of the Star Princess Cruise. Read Less
Sail Date May 2019
Four of us women friends from across the map (Toronto, Florida, San Francisco, and Vancouver) chose this cruise as an opportunity to reunite, to hang out and chill, and it exceeded all of our expectations. Originally, we booked two balcony ... Read More
Four of us women friends from across the map (Toronto, Florida, San Francisco, and Vancouver) chose this cruise as an opportunity to reunite, to hang out and chill, and it exceeded all of our expectations. Originally, we booked two balcony rooms; but when PRINCESS offered us an opportunity to upgrade to a Full Suite at a discount, and we took advantage of the offer. It was completely worth it. We enjoyed welcome champagne, “high tea” one afternoon, and a gourmet breakfast one morning out on our balcony. We made use of the thermal suites in the spa. We enjoyed stellar breakfasts and dinner at Sabatini’s. We took in the comedians, a couple of shows, and then continued our celebration for a couple of additional nights in Vancouver where spring was in full bloom. The weather on the cruise was overcast, foggy, and chilly the whole time. One night, we went to sleep to the sound of the fog horn, but this did not detract from our enjoyment. I would book this cruise again — particularly for a reunion with family. Highly recommend! Thank you, PRINCESS!! Read Less
Sail Date May 2019
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! ... Read More
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! Embarkation and Disembarkation went very smoothly (I was in first group both times with carry on luggage). Ship has supposedly been recently updates..seemingly the public area carpets look fresh, ship has the new internet service. There was some exterior painting going on. The metal frame around my baloney door was corroded. Layout of the ship is better than Island, there is still a full Promenade loop on Deck 7 (although closed during rough seas). Small viewing decks at back of upper floors, below the Sanctuary. Library is limited..very sad compared to Holland America. Viewing areas are blocked by blue-tinted glass, very little is unobscured for photographers (a few corners on upper levels, and the back decks, plus Promenade. Blankets provided for outdoor movie viewing are thin flannel, useless in cold weather! Cabin was small, but had room to walk around bed. Bed was extremely soft and saggy, had a sore back after the cruise! Shower stall is cramped, shower head is fixed. Room has small refrigerator. Large flat screen TV. Wine glasses provided but no corkscrew. Standard toiletries are wall mounted shower/conditioner and shower gel, tube skin cream and soap bar. No fruit basket (steward said to request it through room service). Balcony had two chairs and two footrests. Dining in MDR fixed seating was good service. Food was average and somewhat boring. Prime Rib was good, as was beef and lamb chop in mixed grill at lunch. Corvina was fishy smelling. Good scooped ice cream in MDR (choice of two ice creams and one sorbet). Bread is good. Horizon Court food very mediocre with not much choice. Only one smoked fish (mackerel) was available at breakfast. Sushi was terrible! Beverage service is uneven..usually only offered to large parties, not to single diners. Pizza in Sabattinis at lunch is made to order, thin crust style and skimpy toppings. International Cafe food offerings were versions of what was up in Horizon Court. Nothing Special. Room service has limited offerings but was timely. Very little in the way of enrichment..are crafts enrichment? TV had good selection of movies and news channels. Service was overall good except in Horizon Court. I didn't use any ships excursions. I would chose Holland America over Princess for an Alaska Cruise. Read Less
Sail Date May 2019
Quick 3 day repositioning cruise heading north to Vancouver. Flight in to LAX was perfect since Princess has staff at the baggage pickup area. My flight came in at 9:20 am. Bought transfer to ship at baggage claim from Princess ... Read More
Quick 3 day repositioning cruise heading north to Vancouver. Flight in to LAX was perfect since Princess has staff at the baggage pickup area. My flight came in at 9:20 am. Bought transfer to ship at baggage claim from Princess personal and waited for bus. Our luggage stayed with staff and we were taken directly to ship. On the Coral Princess ship by 11:30 am. Luggage made it onto ship without any problem & was so nice not to deal with it on bus or pier. Beautiful day in LA. Blue sky and able to sit on padded lounge chairs by the indoor pool and watch the seals swimming near the ship. Nice lunch at Horizon buffet which is at the front of the ship. Went to one production show at the Princess Theater/ front of the ship. Enjoyed the special guest singers, Princess singers and band that preformed. Went to a comedy show at the back of the ship, really like that lounge and comedy was nice with little or no profanity. Relaxing Trip. Still like to watch the Yes, No game. Anytime dining was good. For Vancouver I was in walkoff group 2 taking own luggage off. Although we were slightly late to the dock/pier, I was walking off the ship by 7:45 am. Made prior reservation with Quick Shuttle and able to catch the 9 am bus to Seattle without any problem for my flight. This reposition sailing only offered transfers to Vancouver airport. I really liked the size of the Coral Princess and thought it was a pretty ship and like it, would sail on it again. Someone mentioned no seating by the Atrium on this ship, I didn’t really go there much. Didn’t notice any smoke smell from casino which was really nice. Loved that their was always lounge chairs available to use. Read Less
Sail Date May 2019
We wanted to go to Canada and this seemed like a good approach. The ship was in good condition. Food was ok. Buffet is split into two adjacent sections and it was a challenge to find seating a couple of times. The setup for the Lotus ... Read More
We wanted to go to Canada and this seemed like a good approach. The ship was in good condition. Food was ok. Buffet is split into two adjacent sections and it was a challenge to find seating a couple of times. The setup for the Lotus pool was bizarre. You can see it from the hallway in Lotus Spa but the doors are kept locked. I wanted to use the hot tub beside the pool and I asked the hostess at the spa when it opens and she said that she did not know. There aren't any signs stating when the hottub opens and I ended up asking a ship officer and he said it should already be open, but it was not. It opened about 15 minutes later. To access the pool, go up a flight of stairs, walk across the deck, then go down a flight of stairs. Good exercise but convoluted. There were other times when we tried to go someplace and had to take an indirect route. This is common on almost every ship that I have been on but the Ruby Princess has more than it's share. The production shows were ok. I went to see a presentation on a new ship and it was a video followed by the Princess dancers, the Princess orchestra. I left at that point. We did the Panama Canal on the Island Princess around Christmas last year. We really enjoyed that cruise and did not want it to end. For our Ruby Princess, we were glad that it was over. Our experience was not bad, just meh. Read Less
Sail Date May 2019
This was our fifth Princess cruise, and our second on the Ruby. EMBARKATION: We took the Princess transfer from LAX and arrived at the terminal around 11:30. We had about a 15 minute wait in line to check in. Since we were still Ruby ... Read More
This was our fifth Princess cruise, and our second on the Ruby. EMBARKATION: We took the Princess transfer from LAX and arrived at the terminal around 11:30. We had about a 15 minute wait in line to check in. Since we were still Ruby level for this cruise, we didn’t have priority boarding, but we only waited another 20 minutes before our boarding group was called. We ate lunch in the Da Vinci dining room, and our cabin was ready for us at 1:00 PM. Our luggage showed up a little later, not sure of the time since we were out exploring. CABIN: Baja Deck B521. This was our first time in an interior cabin. Good location, quiet. Clean, not spacious but enough room for the two of us. The bed was extremely comfortable—great upgrade from the old foam egg crate solution. The motion-detecting night light at the base of the desk was handy. Our steward Manuel kept everything clean and tidy. (A tip if you use the new TV: you have to watch the opening safety video all the way to the end before you are able to change the channel. If you stop in the middle of the video, when you turn on the TV again, the video will start from the beginning. This was a feature we hadn’t experienced on our last cruise.) SHIP: I saw somewhere that they added extra cabins when the Ruby was in dry dock—I don’t know if that’s accurate, but the ship certainly felt more crowded than when we sailed in Feb. 2018. The safety muster was more chaotic than in the past. There were lines for afternoon tea and for the pub lunch in the Crown Grill, but they weren’t too bad if you’re patient. The ship has been refurbished and we noticed certain things: new carpeting in the stateroom hallways is very nice, but we miss the old color scheme that signaled whether you were on the port or starboard side. The new beds are great—we slept quite soundly. The service desk was very helpful when we asked about a missing OBC. They contacted the home office and were able to resolve the mystery, and the credit appeared on our statement before we docked in Vancouver. DINING: We had the early seating for traditional dining in Botticelli, and I have to say I preferred when the seating started later, at 5:45. A 5:00 seating is too early. Dinner was excellent every night, and the food was well-prepared. Everything was fresh and the portions were right-sized. Our server, Arren, and his assistant, Francis, were helpful and attentive, and remembered our preferences each night. We ate breakfast and lunch in the dining room several days, and in the Caribe buffet on the others. I prefer the breakfast menu in the dining room but the service was inconsistent and slow at times (we missed the start of our CC M&M because breakfast ran long). The staff seemed overwhelmed by the crowd. We ate dinner only once in the Horizon and I was not impressed by the selection of food. We purchased the coffee package and had great service from the baristas at the International Court. We were put off by the new up-sell items on the dinner menu, offering “Crown Grill” steaks, etc. We miss having the afternoon happy hour/“Buy one, get one drink for $1” that used to accompany the trivia game in Explorers Lounge. That was always a great social activity and encouraged passengers to mingle and form teams. Apparently other passengers miss it too—the afternoon trivia games were not as well attended as in the past. ENTERTAINMENT: We enjoyed all of the evening shows. We had seen the comic Carlos Oscar on a previous cruise, and he was great as usual. He performed two nights. The musical guest Tricia Kelly is a talented vocalist and does wonderful impressions. The magician Julien Losa performed in Club Fusion and he was very funny. The updated “Colors of the World” benefited from its new staging and musical selections. The new production “Once upon a Dream” was fun and a bit campy. The Princess singers and dancers certainly work hard to entertain. There were some fun evening activities in the Piazza, and we especially enjoyed the “Dancing with the Staff” competition. The line dancing in Explorers Lounge was another fun activity and was well-attended. The cruise director’s staff did an admirable job getting passengers engaged, more so than on our past Princess cruises. DISEMBARKATION: We chose walk-off because we were staying in Vancouver for a few days. The disembarkation seemed rather chaotic but we were able to skirt around the crowds and exit the ship. Inside the terminal at Vancouver, there was a bit of a wait for customs. All in all, the Ruby looks great after her recent refurbishment, the staff was helpful and friendly, and this was a great cruise. Read Less
Sail Date May 2019
I had been on two princess cruises in the past both excelent, so when i saw this repositioning cruise pop up with its final destination right in my home city I decided it was a must. The ship itself was beautiful, the restaurants and ... Read More
I had been on two princess cruises in the past both excelent, so when i saw this repositioning cruise pop up with its final destination right in my home city I decided it was a must. The ship itself was beautiful, the restaurants and service within those restaurants were wonderful, but the service at the bars and by the pools were pathetic. My bf purchased the alcohol package and i purchased the unalcoholic drink package, and trying to get drinks was like pulling teeth. you would order from a server after spending about 15 mins trying to wave one down and wait about 30mins before you got the drink or just left, even when you went to the bar you would wait 5-10mins, not because someone was infront of you but because the bartenders would first ignore you, then move in slow motion to make your drink. The activities on board were pretty pathetic aswell.. but this may be because the average age on the ship seemed to be in the 70s (we were not expecting this). There was knitting and painting and when there was volleyball planned the nets didn't even get set up because so few people showed up. The comedian AJ was great and was the highlight of our week. The other entertainment was good. Read Less
Sail Date May 2019
We did the Coastal sailing from San Pedro to Vancouver. The ports we visited were San Diego, San Francisco (over night) and Seattle. We were fortunate to have sunny skies and calm seas for the entire cruise. Embarkation with our ... Read More
We did the Coastal sailing from San Pedro to Vancouver. The ports we visited were San Diego, San Francisco (over night) and Seattle. We were fortunate to have sunny skies and calm seas for the entire cruise. Embarkation with our medallions was very quick and efficient, check in took minutes. We got to the port around 10:30 and we were eating in Alfredo’s around 11:30. The ship itself is very nice. We ate in the dining room 3 evenings and once for breakfast. All meals we ate in the dining room were not good at all. On the last night I ordered the Pork Belly which was recommended by the Waiter and it was so tough and dry I couldn’t cut it with my knife. The dining room food in quality and taste has really gone downhill from when we sailed with Princess 1.5 years ago. We ate at both The Crown Grill and Sabatini’s. We both ordered the Rib Eye steak in the Crown Grill. The steak tasted very good but a rib eye shouldn’t be 1/4 inch thick. There is less choices for the vegetables to chose from as well. Sabatini’s my husband had the Veal Shank which he thoroughly enjoyed and I had the NY Strip Steak which was okay. We signed up for the WineMakers dinner which cost $40.00 each and was well worth the money. The food and wine pairing was absolutely amazing. Apparently it is only offered on the Royal and the Regal and maybe one other ship, so if you get a chance I highly recommend it. We also did the Royal Tea there was a charge of $10.00 for it. It was nice although we have had better on other cruise lines with no added charge. It was nice to do it but we wouldn’t need to do it again. There were a few entertainers on board that were very enjoyable. It was nice to enjoy a glass of wine at Vines and listen to some music. The wine prices were very expensive averaged 11-15 dollars for a glass. It was cheaper to buy drinks on land than on the ship. We brought wine onboard with us for dinner and are glad we did. One of the cheapest bottles of wine cost around $45.00 with gratuities. Our cabin was D509 which was a mid ship Deluxe balcony. The cabin was fine, we had a two seater couch and a desk with a chair. The bed was very comfortable. The bathroom was very small. I could only imagine if you have long legs that you would need to open the bathroom door if you were using the toilet. The balcony was very small, there is no way you would be able to have a balcony dinner on it! When we arrived we found the coffee table in the closet, the reason being if you brought it out it would be more of a pain to keep trying to get around it so in the closet it stayed. Our cruise director was Matt O and he was always around and about, very good. Every morning he did the Zumba class in the Atrium and him and all the guests were thoroughly enjoying themselves. Overal the cruise was good but the food In the dining room and Buffet were not up to par. Alfredo’s for pizza was good, you can add items to a pizza and make it your own. We found the service in any venue to be very good, everyone on board tries their hardest to make the guests happy. Read Less
Sail Date May 2019
We enjoyed trying the larger Royal ship, which was beautiful, especially the large atrium, and the Medallion system made the experience better. One nice surprise was that the excellent speed of MedallionNet allowed us to watch the new ... Read More
We enjoyed trying the larger Royal ship, which was beautiful, especially the large atrium, and the Medallion system made the experience better. One nice surprise was that the excellent speed of MedallionNet allowed us to watch the new episode of Game of Thrones on a tablet. The only crowd problems were at the Princess Theater, where you had to arrive at least 1/2 hour before showtime to get a decent seat although it was easier for the later 10 p.m. shows, at elevators, and at the gangway to exit the ship when only one was being used. Speaking of shows, comedian AJ Jamal was absolutely hilarious at both shows during the week. Cruise Director Matt O was exceptionally entertaining and seemed to be everywhere; don't miss him when he is in charge of games in the Princess Live room. We thought the production show Colors of the World was just okay, but really enjoyed Encore. Our A-327 mini-suite was nice but the room attendant was just okay. Anytime dining at the Symphony Dining Room ranged from very good to average. Some favorite meals were beef medallions, pork,fried chicken, and the available everyday salmon. For the second Princess cruise in a row, the lobster tail during the second formal night was not that good. Breakfast here was not nearly as good as at the Horizon Court buffet, although sharing a table was a plus. One side of the huge buffet area always offered more dishes than the side more forward on the ship. Sabatinis had excellent service and food, definitely a cut above the MDR; we loved the artichoke souffle, pot roast pasta, lobster 3-way, veal shank, and tira misu. The Crown Grill was a disappointment, being adjacent to the busy and noisy Wheelhouse Bar. Although the service, lobster tail dinner, side dishes, and dessert were excellent, the rib eye steak was very thin and not particularly tasty. The International Cafe was excellent for coffees, desserts, and small plates. The casino allows smoking in one side section, resulting in the entire room and adjacent areas outside smelling. We would definitely like to sail on this larger class of ship again, will look for cruises with the Medallion system, and hope to experience Matt O' Brien again. Read Less
Sail Date May 2019
We love the Royal Princess Cruise ship. We had sailed on it on a 21 day Mediterranean Cruise in 2016. Enjoy the layout of the ship, which includes the Princess Live. We were eager to try out the new Medallion Class and were were ... Read More
We love the Royal Princess Cruise ship. We had sailed on it on a 21 day Mediterranean Cruise in 2016. Enjoy the layout of the ship, which includes the Princess Live. We were eager to try out the new Medallion Class and were were celebrating our 35th. Wedding Anniversary. One of the reasons we chose this cruise is because it finished in Vancouver. We live in nearby Point Roberts , Washington State. We were Happy to celebrate our Anniversary in San Diego, California on Cinco De Mayo. Lots of celebrations going on in Old Town, San Diego. This was the first time that the Royal Princess has been on the West Coast! Matt O’Brien was our awesome cruise director. We selected an interior cabin this time. It was super cozy. Comfortable, and clean. We had plenty of room for our clothes. We preordered waters and beers for our room. Totally convenient! Love the new Medallion Class! Ease of embarking and disembarking! Fast! Great way to order drinks! Delivered directly to you. You use your Medallion for all purchases, everywhere on board. Including the laundry room, and the slot machines! Can’t say enough! It was awesome! Entertainment was good. The comedian, AJ Jamal, was a standout! He was the entertainment for two nights! He was awesome! The food was good. The pizza was available in two locations Alfredo’s Pizzeria , where they make individual pizzas to order. They also have other Italian food available. There is NO upcharge. The pizza is outstanding. Pizza can also be found up by the pool. You can get it by the slice. Delicious pizza! We went to the movies under the stars. Popcorn is available during the movies. Omelettes are made to order for breakfast at the buffet. Freshly sliced smoked salmon and bagels daily. Steak and all kinds of eggs, cereals, pastry. Something for everyone to eat at the breakfast buffet. There were two formal nights. The second formal night had mini lobster tails and risotto. I previously lived in Maine, so I am a tad picky with my lobster. This lobster tail was extremely tiny. We ate in the Steakhouse and it was delicious, as always. It never disappoints! My husband had the rib eye steak and I had the lamb chops. Cooked to perfection. Had salad. My husband had the baked potato with toppings and I had grilled fresh asparagus and the creamed spinach. Delicious. We also had dessert. There is a $29.00 upcharge each to eat at the Crowngrill Steakhouse. I highly recommend this for an extra special evening. Pub lunch! What can I say? We look forward to pub lunch on Princess Cruises. There is NO upcharge. Always a lineup! Usually held in the Wheelhouse Pub or the Crowngrill Steakhouse. They have fish and chips with mushy peas, steak and kidney pie, bangers and mash, English Plowman’s lunch. They also have British Beers available for purchase. It is just the right amount for lunch. We thoroughly enjoy the Pub Lunch! Read Less
Sail Date May 2019
One more cruise to be Elite! I pick the cruise that matches the port closest to where I live and the itinerary. Seattle: The Hop on Hop off at Seattle was terrible. Many went to complain and received 50percent back. Do not ... Read More
One more cruise to be Elite! I pick the cruise that matches the port closest to where I live and the itinerary. Seattle: The Hop on Hop off at Seattle was terrible. Many went to complain and received 50percent back. Do not recommend. San Francisco: Right across street is Street Car stop (cable, trolley) that you can take to go to Fishermans Wharf etc, or to go to San Francisco Trolley tour. Also take it within two blocks of rental car companies. Also Hertz, Enterprise, etc will reimburse you cab fare from car rental. We rented car for the day to drive to Napa. Watch out for extra $14 toll fare added to rental. Hertz AAA Discount. Enterprise thru Costco. San Diego: walk or take bicycle taxi, or taxi down to Seaport Village. 10 of our group took the Seal tour. (Duck tour.) Or book Hop on Hop off either thru ship or independently. Embarkation: New Medallion Class ship. So no preference to preferred boarding. Disembarkation in Vancouver: We took taxis, big mistake. Some took train to airport, bigger mistake. Several cruses in one day. Long line for taxis, then they kept taking the handicapped first and our line did not move until we complained that they were not rotating us. In the future we would book Princess shuttle. We like the fact that the Royal Class ships have the fresh ground coffee not the syrup. Read Less
Sail Date May 2019
We chose this cruise as it ended up in Barcelona, after visiting the Azores, Madeira, Morocco, Seville, and Malaga. We had cruised on the Emerald a year earlier and were happy to see improvements (it had recently come from drydock). ... Read More
We chose this cruise as it ended up in Barcelona, after visiting the Azores, Madeira, Morocco, Seville, and Malaga. We had cruised on the Emerald a year earlier and were happy to see improvements (it had recently come from drydock). The upgrades in carpet, wall, flat screen TVs, and the buffet and bars on top were good. We were disappointed they had not yet fully implemented the new internet or on-demand TV. The internet was still terrible. I understand they expect to have those upgrades done by August. We had a mini-suite, as we had before. It was the same as before except for the TV upgrade. It was fine. However, the sofa was old, worn, stained and uncomfortable. Time for a replacement! I have loved Princess beds but this one felt too soft. (and I like soft beds)--time for a mattress replacement, I think. We felt food was a bit better than a year earlier. The pizza, source of endless debate was quite a bit better than the year before. Husband's theory is new, hotter pizza oven. It's still not top gourmet quality but was much better than last voyage. We still love the International Cafe. As always, nice tasty snacks and treats. They were even keeping the almond croissants warm in the oven (so much better that way). There is still too much blatant up selling for my taste, although it is reduced from in the past. The cruise tours were excellent. We often stick with Princess because they seem to have great itineraries and this was no exception. I forget her name but there were excellent destination lectures from a British woman, which were broadcast on TV. They were very well-done. Our cabin steward was one of the best we have ever had and the dining room staff were great. Read Less
Sail Date May 2019
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were ... Read More
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were misled on the use of on board credits; our free premium drink package was not honored until we proved it was legit; food was lukewarm on the buffets while the plates were scalding hot. One real danger to passengers: Princess is very misinformed about passport use. They claimed passports did not need to be carried with you off the ship, and were totally ignorant of when a passport needs to be stamped at entry. Almost got us arrested following their advice. Luckily, quite by accident, we met a Spanish immigration official in Barcelona who gave us the real information. But the real problem was with shore excursions. Be forewarned, Princess will not come to your aid if something goes wrong. Our tour guide went rogue. During the "kidnapping", I tried to call Princess. No phone numbers worked. Their offices were not open. When I finally got someone and gave all the info, including the location,tour number, my name, and all contact info, they hung up and failed to call back. Then for the next five days, they attempted to bury the incident. They never investigated. I forced their hand, and had meetings with all levels of management, including the captain, who took no responsibility and claimed that Princess would never cover up any incident. BTW, after this horrendous experience, I could not leave the ship due to panic attacks until we got to the end of the cruise. I was a prisoner in a billion dollar jail. All Princess staff claimed that no cover up was going on. They never investigated, even 30+ days later and never tried ANYTHING to help. They endangered my life and the lives of 40 other passengers, and showed nothing but neglect and indifference. Keep in mind that Princess Cruises was just fined $20 million dollars for covering up dumping waste in the Caribbean over a five year probationary period by falsifying records and lying during inspections. So the bottom line is: Princess just wants to cash in, and anything else can be bought off, even the health and safety of its passengers. Read Less
Sail Date May 2019
Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck. -Check-in at Port Everglades was chaotic. Different agents told us to go to ... Read More
Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck. -Check-in at Port Everglades was chaotic. Different agents told us to go to different places. -Luggage took almost 6 hours to come to our cabin. -Before we left home, Princess agent told us unlimited email was $139.99 and we had to buy this service on board. When on board, we were charged $169.99 - $30 extra. Ship’s internet manager “Dan” refunded this overcharge after we complained. -Took three visits to Customer Service desk to get our computers set up with ship's WiFi. Repeated efforts and no phone answer (on hold 10 minutes then gave up) at Customer Service desk. -Internet down all day (5 May). We requested and received one day refund. -Machine in laundry that sells tokens was broken—reported 5 and 6 May. Finally fixed 7 May. -One of the main reasons we chose Princess over other cruise lines was availability of self-service laundry. With thousands of passengers and only perhaps a dozen machines, demand was high and machines were often unavailable. To further complicate problem, management decided to open laundry only from 8 am-8 pm, with limited hours. Solution – keep laundry open 24 hours/day to meet high demand. -Shore excursions offered us a tour of the Royal Palace in Rabat during Casablanca port call but we left the ship so late (tardy) that the palace was closed by the time we reached it in Rabat. At my request, shore excursion director sent me a letter of apology and a 50 % refund. -Ship's entertainment was painfully loud, causing me and many others to walk out at what could have been enjoyable. Read Less
Sail Date May 2019
Chose this cruise because it was later in the spring, have cruised to the Baltic five times already, and cruised the TA on the Emerald Princess its inaugeral year. Our first surprise was a five category upgrade. Embarkation was a ... Read More
Chose this cruise because it was later in the spring, have cruised to the Baltic five times already, and cruised the TA on the Emerald Princess its inaugeral year. Our first surprise was a five category upgrade. Embarkation was a breeze with our luggage delivered before dinner. Pizza for lunch did not disapoint. DaVinci main dining room was great our waiter and assistant waiter were professional and and lots of fun. The entertainment was high class as always with a very funny Cruise Director. Activities were so numerous, one could not attend them all. The complimentary Sauna was great. The new Salty Dog grill Lido deck has an improved menu. The Fresh Market buffet is remodeled with a larger selection. The BBQ and Seafood restaurants are an improvement along with Share, Crown Grill, and Salty Dog pub. I did not use the Excursion desk. Disembarkation was very smooth. Thank you Emerald Princess for a very enjoyable TA. Read Less
Sail Date May 2019
The Emerald Princess is a lovely ship. Not the newest ship or the biggest ship and has some needed upgrades/updates that are scheduled. Medallion Net etc. but it is a lovely ship. We sailed transatlantic from Ft. Lauderdale to Rome. 22 ... Read More
The Emerald Princess is a lovely ship. Not the newest ship or the biggest ship and has some needed upgrades/updates that are scheduled. Medallion Net etc. but it is a lovely ship. We sailed transatlantic from Ft. Lauderdale to Rome. 22 days and enjoyed every one of them. Great weather helped. Friendly passengers who are like minded were lots of fun but the best part of the experience was the staff. they are remarkable. Mike and Ref in International Cafe and Vines are super stars. Berlin the bartender in Cub Fusion is great and Amal in Adagio is always fun and entertaining. Magda and Clifton in the Sanctuary will do anything you ask to make your time there fabulous. Our stateroom steward Ramel was helpful with any special requests and may be the best steward we’ve ever had and we’ve cruised 10+ times. Food options are extensive. We especially enjoyed all the casual dining, Salty Dog Grill, Slice, and the International Cafe. Healthy options abound and my husband actually lost about 5 lbs!! Wish I had. Pools were clean and well maintained, entertainment options were more than we could do. Loved playing trivia and the comedy shows. Johanna the port lecturer is superb! Now for the cons - all Princess ships pool loungers are uncomfortable as was ur mini suite balcony furniture. TV selections were minimal. Played the same shows over and over. Okay if you’re on a 7 day cruise but on a 22 day cruise it was pretty boring. No DVD player in the MS so no movies. The movies that were offered were new releases and very good. The self service laundry on the Dolphin deck was marginal. Only two washers and two dryers. One of the dryers was broken a good part of our cruise and it was tiresome trying to find another place to dry clothes. Other than that it was wonderful. We’d definitely do it again and would recommend it to friends!!! Read Less
Sail Date May 2019
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