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Sail Date: December 2012
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it ... Read More
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it was supposed to be more upscale. Unfortunately, the only thing upscale about this cruise was the price... The service was horrible from the second we got to the port and got on the ship, the crew was poorly trained, rude, snotty, and aloof to the needs of their passengers. They acted more like minimum wage employees than professional men/women who provide services for gratuity. Our steward never kept water stocked in the room, despite numerous requests and we frequently saw trays of food piled in the hallways. When we asked for any kind of assistance or service, we pretty much got the standard "its not my job" response and got direction to call some obscure department. Also, typically on cruises they have very good communication about what is going on for the day and where to find things but this ship always left you not really knowing what was happening. The first couple days of the cruise we thought it was strange that they would not let you touch anything and kept all silverware/condiments off the dining room tables. We later found out that the sailing previous to ours had been quarantined because of a significant breakout. The quarantine continued through the first 2 days of our cruise, without us knowing... The second day of the cruise my husband started showing symptoms of the Norovirus and was forced to spend the entire cruise in our cabin...what a waste. It was clear that even though the ship had gone through the mandatory quarantine period they had not properly cleaned to ensure it did not continue to be an issue. By the time my husband was quarantined, we had also already purchased multiple spa services, many of which were couple oriented. The spa gave me a very hard time canceling the services and was quick to let me know that they are their own company. After multiple calls we were finally able to cancel his services but they would not allow me to cancel mine without paying the full price. Some of the services they made me pay for were ones that it would not make sense to do alone (like the couples thermal suite) so we ended up paying for services we did not receive. To make things worse, we never received any acknowledgement of it being a special occasion, despite other passengers receiving banners/balloons, etc. And at the end, we were slapped with a $100 medical bill from the SHIP to cover the paramedic visit and basic OTC drugs we were given. They did not offer any reimbursement or voucher for the sickness incurred from THEIR ship. On top of all this, at the end of the cruise, even with them knowing that my husband had been quarantined and was still contagious we were kicked out of our room for disembarkation and forced to wait in a busy lobby for 3 hours....Feel bad for anyone sitting near us or boarding the ship afterwards. We will continue to cruise but needless to say, we (or friends/family) will never go near this cruise line again, an outcome could have been very different if Princess had made a few small steps to rectify. It is disappointing to see a service driven company with ethics and customer service as poor as theirs. Read Less
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