Was our 3rd time on Golden. We met some fantastic people. We again had the pleasure of our bar steward Harold, who we met on our Alaskan cruise 2 years ago. Sadly, we were the first cruise to encounter the "New" Premier ... Read More
Was our 3rd time on Golden. We met some fantastic people. We again had the pleasure of our bar steward Harold, who we met on our Alaskan cruise 2 years ago. Sadly, we were the first cruise to encounter the "New" Premier beverage package that Princess had given little or practically no notice of. Unfortunately this was taken out on members of the crew, bar stewards etc, who had nothing to do with the rise. I was saddened by the abuse given by some passengers. To Werner, Jules, Jo, Rod, Sharyn, Karla and Missy, and Adrian thanks for the blast of a time. To the crew, excellent job again. To Princess. If you are going to change something that radical, an increase of 48% on the alcohol package is pretty significant, please have a lead in time so your staff don't get abused. It started the cruise off on the wrong foot and unfortunately some people just didn't get over it. The shows were great. We loved Motor City with a live band this time instead of recorded music. The food as always was great. But we always have a good time. It is what you make of it. Read Less
Chose cruise after a health scare. Wecare in our eighties, Elite loyalty, outside cabin P205. Opened the door, bed against wall one side, other bedside cabinet against bed. Only way we could get out of the bed was to climb over one ... Read More
Chose cruise after a health scare. Wecare in our eighties, Elite loyalty, outside cabin P205. Opened the door, bed against wall one side, other bedside cabinet against bed. Only way we could get out of the bed was to climb over one another.
Reception didn't care, Captain Circle took notes!! Complaint to head office was to no avail.
Terribly disappointed in lack of customer relations , they told my agent i would have seen the configuration on their website, RUBBISH!!! Generic photos of cabin layout. Definitely would have requested a change of cabin had we sighted the configuration of P205.
Surely Princess, knowing our ages, would have had more compassion with our plight? It wasnt a last minute booking, but had ben booked six months in advance. Customer loyalty program obviously is not important when cabins are allocated, neither is age taken into consideration when booking for your holiday with Princess
Entertainment was good, dining in main restaurant was very good, excellent service. Bars were good, , generally the ship looked a bit tired, needed brighter embellishments.
Activities were good, but relevant to youngsters a lot of the time, bingo was very popular. Destination talks were not always accurate, having been there several times, info was a bit out dated. Not incited to go back. Read Less
We chose this cruise to see if cruising was for us.(we are now converted) and after reading previous reviews on this site we had an open mind.My wife and I flew from NZ to Brisbane to link up with my wife's sister and partner and had 2 ... Read More
We chose this cruise to see if cruising was for us.(we are now converted) and after reading previous reviews on this site we had an open mind.My wife and I flew from NZ to Brisbane to link up with my wife's sister and partner and had 2 adjacent ocean view cabins on Baja deck(10).
Embarkation was well organised and the enthusiastic welcome as we walked onto the ship was the forerunner of excellent service and organisation from day 1 to day 7.
There was a real cross section of passengers, from children in strollers up to older people with walkers, some even with powered mobility scooters, plus a few groups celebrating birthday milestones.We are in the mid 60's to 70's range but the on board activities,entertainment,shows made us feel young.
Service and organisation in all areas was top notch and the food presentation and variety was excellent.We tried most restaurants and dining rooms and could not fault anything.The Sterling Steakhouse was brilliant,thoroughly recommend it, perhaps it could be expanded in size as it was booked out every night. Didn't see too many diners in the Japanese sushimi restaurant on this cruise.
We went ashore at Noumea and did a Hop on/Hop off tour that we picked up from the local Tourist centre, Not over impressed with Noumea but at least we can say we have been there.
Travelled overnight to the Isle of Pines and went ashore via the ships tenders.Spent a few hours on the island, had a swim, bought some souvenirs and generally strolled around.
Did not get off the ship next day at Mystery Island as we preferred to relax on board but by all accounts other passengers said it was better than the Isle of Pines. Our luck!
Participated in many of the on board activities such as trivia,bingo,casino etc and enjoyed the many bands and musicians wherever they performed, indoors or outdoors.
Special mention of 2 of the production shows in the Theatre, "Bravo" and "British Invasion" which were of real Broadway standard.
Needless to say we have taken advantage of making a future cruise deposit while on board as a result of this enjoyable experience. Read Less
We picked this cruise because we we invited to cruise with friends that surprised us with them renewing their vows. The Captain did the service and the staff made the day so very special for our friends.It was very special to be there with ... Read More
We picked this cruise because we we invited to cruise with friends that surprised us with them renewing their vows. The Captain did the service and the staff made the day so very special for our friends.It was very special to be there with them to see them do it again after 30 years. I was their bridesmaid 30 years ago and was so happy to be there again this time and be part of it. All staff concerned were very professional and made the trip just so special.
The fine dinning waiters from table 10 were absolutely spot on with their service and deserve a Huge 10 out of 10. Thank you guys for making out trip memorable.
All in all considering this was our 1st cruise we would give the whole experience a huge thumbs up. Thanks again for helping me with my dissabilities.
I was very impressed with the hygiene practiced by the staff and the lovely personalities of all of the staff. Read Less
Felt that the Princess experience has been dumbed down for the Australian / New Zealand market. More focus on partying and sales than anything else. Port lecturer delivered what was standard spiel even though the detail did not apply. For ... Read More
Felt that the Princess experience has been dumbed down for the Australian / New Zealand market. More focus on partying and sales than anything else. Port lecturer delivered what was standard spiel even though the detail did not apply. For example talked about the market in Noumea and how to get there and noted it was open to mid day. We berthed after 1pm!
Buffet seemed to have a really random selection of items. No theme. Quality not that good. Food in MDR generally better.
Overall a pleasant experience. Certainly not one to rush back too. If you like beaches and drinking then you might enjoy it more than we did.
Was really surprised at the number of school aged children aboard. As it was not school holidays they were missing school! Fortunately they were not to intrusive however they did take over the pool area.
Embarkation and disembarkation very smooth. Read Less
Joined the cruise at Brisbane on the 08 September 2017, the grain terminal is not the most inviting point of departure but boarding was ok. However as my wife has a disability the extra long walk to get on to the ship was problematic, I ... Read More
Joined the cruise at Brisbane on the 08 September 2017, the grain terminal is not the most inviting point of departure but boarding was ok. However as my wife has a disability the extra long walk to get on to the ship was problematic, I except that this was out of the control of princess cruise line. On the ship made our way to find our state room which was ready on boarding, found the room to be nice if somewhat dated ample storage but an extra small bathroom. At this time also meet out room attendant Maxi a big thumbs up to Maxi he made our stay well worth wile and a credit to Princess Cruise Line, in fact found all the staff on the golden princess to be happy and helpful again a big thumbs up well done! There are however a few negatives and I do hope that princess cruise line take them on board;
This was our second time cruising with princess and we were traveling with relatives that were cruising for the fist time, I had spent many months praising the standard of the food on princess compared to other cruise lines. I could not have been more wrong, I could not believed that the standard could have dropped so much, both in quality and quantity.
The main dinning room offered few options and was repeated its menu, wile the food in the Horizon Court was poor at best and in some cases inedible. The food however in the extra fee dinning options was very good and well worth the extra $30.
By enlarge entertainment was lack luster, with the theater being way to small to cope the number of guests in attendance on most nights that we did get into the shows it was standing room only. The same goes for the international café and Atrium Way, Way, to small for the number of people on the ship, during any show you had difficulty just walking though this area let alone seeing the show.
All in all the experience of this cruise was a big disappointment but I saved the best to last;
I became ill on the last night of the cruise (And highlight this as a warning to future cruises) dew to falling very ill I was taken to the ships hospital where I spent the night, the staff were wonderful and looked after me well. The next morning in Sydney I was discharged from the Hospital and presented with my bill. $5500 that's right for the night and told that the account would have to be paid before we disembarked the ship So Don't get sick on a cruise, but DO Make sure that you have Travel Insurance. Wile we had to pay the bill we were covered by our insurance thank god!! I am sure that all cruise line operate in the same manor but it was some what of a shock and well worth a heads up! Yes I would sail with Princess Cruise Line again but not on the Golden Princess! Read Less
The ship needs updating, dining room & buffet on separate occasions had tables unavailable due to the water leaking from the ceiling. Dining room menu basic and repetitive, although the food was better than P&O it was just ok. ... Read More
The ship needs updating, dining room & buffet on separate occasions had tables unavailable due to the water leaking from the ceiling. Dining room menu basic and repetitive, although the food was better than P&O it was just ok. Meals to be sent back quite a few times.
Not enough seating in the common areas, the Piazza has 32 seats, where the competitions and events are held, for a ship with 2600 passengers.
There was quite a large space taken up for the Art Gallery that would have served better as an extra lounge.
One needs to get to the theatre at least 45mins early or no seats left.
The service by the common crew, as usual was very very good.
Guest entertainers were excellent.
Not much to do on Sea days.
We had a problem with our room that was unresolved.
Would not travel on Golden Princess again and would not recommend it. Read Less
My wife and I like to try different ships, different destinations hence Golden Princess and New Guinea first time for both. I need not go into too much detail concerning the itinery as it was covered very well by Allawah. My concern that ... Read More
My wife and I like to try different ships, different destinations hence Golden Princess and New Guinea first time for both. I need not go into too much detail concerning the itinery as it was covered very well by Allawah. My concern that the ship is showing its age, built in 2001. First impression when we arrived at the Overseas Passenger Terminal was the large rust stains where the anchors are released ,not a good look.I know this ship is being transferred to the P&O Fleet., I hope this is not a case of letting it run down. A point in question raised by Allawah was the sewerage spell outside the entrance to the Vista Lounge- 4 months later that problem had not been rectified. We have not had any problems previously (6 different Princess ships). Our experience with Princess is that the food is generally very good and this trip was no exception.Usually you find staff extremely friendly and "your best mates" by the end of the cruise but this time some appeared not to want to be there. We wonder if the fact that tipping is not a compulsory thing for cruises operating out of Australian Ports is a factor. We are not deterred however as our next Princess ship will be Majestic built 2017. Read Less
This was our second cruise but the first on the Sun princess, As this ship had been plauged by the virus we were delayed by two hrs before we could board that did not worry us at all as it was explained to us in a email the reason why , ... Read More
This was our second cruise but the first on the Sun princess, As this ship had been plauged by the virus we were delayed by two hrs before we could board that did not worry us at all as it was explained to us in a email the reason why , the ship is showing her age a bit but she still looks glamorous in every sense of the word, our cabin was clean and airy the bed was very comfortable, And our cabin Attendant kennedy made sure all was just perfect for us ,every day,
the Food was to us first class weather it was the restaurants or the buffet,
The Entertainment also was world class. my hands are still sore from clapping.
We would like to thank all the staff in the dinning rooms , the cafe, the bars ,the deck attendants etc they all deserve recognition, THANK YOU and THANK YOU sun Princess for giving my husband and i a wonderful, 10 day cruise we will never forget , we will be cruising with you again within two years..
K and M Arps Read Less
Just returned from 10 day cruise in Pacific. Overall very nice made more special by Renewing our Vows on board. To start with embarkation was as expected a little busy with a later than normal boarding due to extra sanitisation taking ... Read More
Just returned from 10 day cruise in Pacific. Overall very nice made more special by Renewing our Vows on board. To start with embarkation was as expected a little busy with a later than normal boarding due to extra sanitisation taking place. The average age of cruisers would have been around 70 ,even though we are a lot younger made no difference to us . We chose anytime dining which I understand is relatively new on board and can recommend this as we got to meet new people most nights with great conversation had. Entertainment most nights was very good with special guests coming on board and the usual Princess singers and dancers in between.
We had most breakfasts and lunches at Horizons ( ok only) and we choose specialty restaurants for dinners. Special mention to Stirling Steakhouse , very nice indeed.
We did go on any Princess organised shore excursions, instead either went for walks or organised our our private excursions which suited our needs and more importantly our budget.
Special mention to the staff who organised our Renewal of Vows package, cannot speak highly enough of them , very highly recommended to those considering.
Did not use the gym but it looked spacious with plenty of equipment and nice view out to sea.
On the last night we watched movie under the stars for something different, can recommend if you need quieter night or if travelling with younger ones.
The ship itself overall was very nice ( staff great) with everything functioning and working, did not witness and issues. It is getting a little tired but did not detract from overall experience.
Will we go again , yes absolutely. Read Less
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