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Sail Date: December 2017
We chose this cruise for the itinerary, we like taking cruises during Christmas and New Years. We have been on the Emerald before in 98 i had hoped it had been upgraded more than it has our Suite had one of the new Princess beds which was ... Read More
We chose this cruise for the itinerary, we like taking cruises during Christmas and New Years. We have been on the Emerald before in 98 i had hoped it had been upgraded more than it has our Suite had one of the new Princess beds which was nice but the couch was worn out and very uncomfortable TV system needs to be upgraded to interactive and larger TV's in Suites. Bathroom i would do away with Tub put in bigger shower and double sinks. We had the new club class dining venue which was nice never any wait and great service unfortunately the food on this trip was a 5 out of 10 at best. Breakfast in the Crown Grill for Suite guests was the best meal the buffet was pretty bad, we only went a couple of times, overall this was not Princess at its best! We are Elite with Princess and will just try her again, but not on the Emerald unless they make major upgrades, Read Less
Sail Date: December 2017
Decent itinerary. I would sail this itinerary again This ship needs new staffing and DEF new Princess singers! By far, some of the worst singers are on the ship at this time.. The lead male, dark hair an olive complexion, on the ... Read More
Decent itinerary. I would sail this itinerary again This ship needs new staffing and DEF new Princess singers! By far, some of the worst singers are on the ship at this time.. The lead male, dark hair an olive complexion, on the short side, is HORRIBLE! We walked out of two shows, so did others! The tall lead male is decent, but no range. The female that wears the blond wig is the best singer. Maintenance is severely lacking and properly trained techs are almost non existent on this ship. Many of the cabins have the orig carpet, stained, sun bleached, smelly.. There is NOT reason that this lack of updating should be noticeable by guests! Employees in food services talking non stop in their language, is also not allowed by Princess and other cruise lines, but is OUT OF CONTROL on Princess! Staff diversity is gone:( Princess use to be much better about hiring a diverse staff. Read Less
1 Helpful Vote
Sail Date: December 2017
Enjoyed the mix of sea and port days, but felt they could of offered more on sea days. There was one lecturer on board, who delivered a good variety of talks. The weather wasn’t great so unless you like to gamble and play trivia ... Read More
Enjoyed the mix of sea and port days, but felt they could of offered more on sea days. There was one lecturer on board, who delivered a good variety of talks. The weather wasn’t great so unless you like to gamble and play trivia there was not much to entertain. The ship doesn’t have TV on demand, so I they play movie over and over and you have catch it right. Our room furniture was very uncomfortable and ship could use an upgrade. They did bring in some great performers, and rotated several throughout the 2 & 1/2 weeks, but shows were standing room only, we stood for several. Club class dining was excellent! Sevice and food were both top class. Overall ship service was very good. Port tours which we mostly did on our own where very interesting. I wouldn’t repeat this specific cruise but am glad that we had the experience! Read Less
Sail Date: December 2017
Interested in the ports of call. They were ok but, not ones I would definitely return to. However, we did stay a few days in Santiago and enjoyed it there. The entertainment was fine, different than on other Princess ships, were ... Read More
Interested in the ports of call. They were ok but, not ones I would definitely return to. However, we did stay a few days in Santiago and enjoyed it there. The entertainment was fine, different than on other Princess ships, were enjoyable. Food was good, I think on the salad bar in Horizon it needs to be better organized. Room Steward I had, Joseph, was great. I was disappointed with the Chanukah dinner they had. They should not have told us it was a dinner because all they had was potato latkes an donuts, we then had to go to dinner which this was at same time as our normal dinner seating. The person that did the service was good. I was pleased overall with the cruise. We had a problem with a tour however, Excursion Desk took care of that and refunded everyone some money because of the problem unknown to them. Read Less
3 Helpful Votes
Sail Date: December 2017
This cruise ticked a few items on my bucket list giving me the opportunity to visit Macchu Pichu and Iguaza Falls. I've been on the Emerald Princess before and she's my favourite ship in the fleet. The cruise was part of a package with ... Read More
This cruise ticked a few items on my bucket list giving me the opportunity to visit Macchu Pichu and Iguaza Falls. I've been on the Emerald Princess before and she's my favourite ship in the fleet. The cruise was part of a package with flights, transfers and hotel accommodation so everything was done for me. I was in an interior cabin on Deck 10 which didn't worry me as I love the absence of light creeping in through a window and preventing me from an extra couple of hours' sleep. I also love the walk-in wardrobe set-up outside the bathroom for a bit of privacy. Don't miss having a drink at Skywalkers on deck 18 to check out the water views from the rear of the ship. The food was exceptional, especially if you love steak like I do. I only ate in the restaurant (anytime dining) and avoid the buffet because of lines and looking for tables. There was two sectors; a lot of Americans left the ship at Santiago and were replaced by Spanish people to Buenos Aires. Princess did her best to accommodate both nationalities but obviously there were problems with two languages. Activities were split into two with different venues, one for the English speaking and one for Spanish. Announcements were made in both languages. While this was a little annoying, there was an advantage when dining in the restaurant - Spanish people eat very late so the dining room was practically empty for the early seating. Guest entertainers were a bit disappointing although the Princess dancers and singers were fabulous as always. I loved the cruise director and his staff. Service was great as always. I don't use Princess shore excursions they are very expensive, but booked a number of tours through the Cruise Critic roll call. Read Less
5 Helpful Votes
Sail Date: December 2017
Emerald Princess – South America 31-days December 3, 2017 to January 3, 2018 ... Read More
Emerald Princess – South America 31-days December 3, 2017 to January 3, 2018 Los Angeles to Buenos Aires Two recently retired couples who are avid ballroom dancers take a cruise to the birthplace of their favorite dance. Mary and Alan [yours truly] with Dante’ and Myrna embark on a pilgrimage to the birthplace of the Milonga and the original sensuous tango. We have had extensive lessons in Standard and American tango, which is very different than the earthy sensuous Argentine variety, and we wanted to learn. But let’s start earlier. Embarkation was a breeze. We had three luggage and a duffel of Coke Zero. D and M had four luggage, a backpack and a laptop stroller. They were really packed! Well, so were we. Luggage came to the cabin in quick order. We had booked quite late, but Mike got us cabins which we were happy with. We were booked into the very front balcony, Emerald 101, and D and M were booked into Caribe 202, an oceanview. Yes, it is about a quarter-mile walk to the Lido for buffet lunch, but we needed to burn off all the calories we put on with all the yummy desserts. The cabins are standard fare with Princess, and we had to forego the mini-suites as they were sold out. A word to the wise: book early Food: a problem with longer cruise as the food started tasting the same toward the end as the fish is cooked the same way with the same saltiness and spices, and even though the taste was good, every day is every day and then multiply that by 31 and, I believe, you can figure what I am saying. Toward the end a hot dog and fries tasted great for lunch. You can guess the first order of business on any excursion is fine dining. Yup yup. Lost in my complaining, the food was good enough. The International Café is a life saver. We became friendly with the whole staff with Mary giving the girls inexpensive necklaces for Christmas. The yoghurt parfait and lattes for breakfast was indeed a nice daily opener. Come early as the almond croissants were continuously gone and baked again and again as they were greedily ordered. Excursions: We took private tours for the first half of the cruise. A trip to the volcano in Costa Rica +1, diver and tour guide in Lima for two days, the same in Pisco, and the same in La Serena. All were truly one of a kind experiences. Yes, take time to do your research into private tours and negotiate the prices. For example, the tour of Lima for two days came to US$500 for the four of us, which comes to $62.50 per day per person. That is all day, 10 hours or more, with a private tour guide. The drivers parked and waited and when we were done we were whisked away to the next location. La Serena, we were probably the only passengers from the ship to enter into Elqui Valley. We saw a few buses at the entrance town, but none as we ventured further. I’ve made mistakes on a few excursions, but after 75 cruises and hundreds of private excursions, I am getting to learn what and how to book through the internet and find references. Disembarkation and post-cruise: The disembarkation was picking up the luggage and walking out! The immigration was done a day earlier as we stayed overnight in Buenos Aires. We took two taxis US$ 25 [rip-off] to the hotel which was ten minutes away. We then parked our luggage there for free [474 Hotel] and took another taxi to AEP airport. We then took a plane to Iguazu Falls. We stayed for three evenings. The 474 Hotel was great! We paid US$ 90 for the night, they stored our luggage during our stay in Iguazu, and had really a nice buffet breakfast. I can heartily recommend staying here over all other Buenos Aires hotels. There are lots of places I didn’t review as there was just too many to mention. Penguins? Sea life, Ushuaia and the End of the World, abalone in Chile, and much much more. Stars – Emerald Princess 4-stars, mainstream ship, nice décor, tango dance lessons and a tango quintet made me give a half a star more for the entertainment. Excursion stops 5-stars as the stops have all the essential ones and the rest are nice. Lots of sea days make for a relaxing cruise. Food – 3 ½ stars. You will need to spend extra at the Crown Grill and at the excursion stops to break up the monotony. Overall? 4-stars. After so many cruises I can better give a review which I can compare to different cruise companies and itineraries. Take this cruise. I will again. Perhaps we will be companion cruisers! Read Less
9 Helpful Votes
Sail Date: March 2017
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers and ... Read More
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers and senior staff. Very Sans Souci attitude---we have your money so who cares!!!! The embarkation in Buenos Aires was a disaster---very few knowledgeable staff to show you where to go and to top it off most spoke only Spanish. I don't expect everyone in Argentina to speak English but I would expect that, with 90% English speaking guests arriving, Princess would have employed a large number of bilingual personnel. The shore excursion staff were absolutely useless--when we would get off at the different ports there was no one there to direct you which way to go to the busses. The food at the buffet was the same menu day after day and the food in the dining room was definitely not up to Princess standards to say the least. Usually, on previous cruises, the Table Captain would come around and make different kinds of Pasta etc.----not even once. No cherries jubilee or anything a little special for dessert. Very disappointing. After we returned, I wrote a letter to customer relations. I received a phone call---so sorry, we'd like to offer you a free meal at one of our specialty restaurants on your next cruise but, it expires in 2018. Whoopi doo!!! Don't think we'll be using it. After 30 plus cruises with Princess this is the way they treat their Elite passengers. Oceania if far far superior in all respects. Read Less
2 Helpful Votes
Sail Date: March 2017
Somehow I have managed to delete my very long review twice so I'll just make is a short as possible. Herded like cattle at embarkation. No bath towels for two days because they could not discharge gray water. So my arrival was a ... Read More
Somehow I have managed to delete my very long review twice so I'll just make is a short as possible. Herded like cattle at embarkation. No bath towels for two days because they could not discharge gray water. So my arrival was a surprise to them. Could not enjoy the expensive aft balcony as it smelled like rotting food garbage the whole 19 days. Could not enjoy the aft view because it would heat up the room and the thermostat was a dummy as it controlled nothing. I made a video of a white face cloth turning brown as I ran the water from the sink onto it. Do not waste your money on a coffee card. Just because they have a great machine and people that hold the title of baristas does not mean they can make a coffee worth drinking. I never thought I would dream of even getting a McDonnald's cup of coffee. There was not a brewed cup on this ship and the true burn is we were sailing Brazil! And don't even waste your time with the old guy. You could tell they never pressed the grounds and you never heard them having to knock them out. 19 days and the same gelato flavors every day. The only variety was in what order would they place them in the display and which ones would be too soft to be good. The food was boring and pretty much flavorless but the excitement was to try and find which food was at the correct temp. or had not set out too long. The off temp thing happened in the MDR also. We had a contest with other passengers to see who would be the first to find a piece of crab in the crab cakes. No one won. Not even fake crab was to be found. They served me rare PORK! Yes, seared on the edges and looked almost like tuna. Last time I would put my health in their hands. The headliners were the same that I have seen before, the same act, the same songs, the same jokes, and I have only been on Princess four times in the last 2 1/2 years. Booked shore excursions on their computer. Public restrooms were few on this ship and always seem to have at least one out of order. There was alway a problem either with the water not working or out of soap. In general, they were not maintained properly and did not seem to be a priority and they certainly should be to keep the ship healthy. Why was it that the guests were expected to make way for the crew in the halls, the public areas and especially the stairways? Don't they have their own stairs? Very few happy people on this ship which influenced the passenger's attitudes. Or it was predetermined as I overheard at check in that the ship was full of old people that feel entitled. My next three sailings I have booked this year are not with Princess because I am entitled. Entitled to what I paid for and the standards set by other Princess ships and others in the cruise industry. Front desk personnel were nice and helpful. There was no way to get in touch with them other than standing in line as they had their phone number disconnected all 19 days. Actually, the phone worked for room service, the stateroom attendant, and medical emergency only. The steak house was completely forgettable, nothing special but the price. The security department was wonderful, friendly, smiling all the while doing their diligent duties. Julio Delgado the Port Lecturer, was wonderful and very informative. The Cruise Director David Garcia was the best I've ever encountered, hands down. He is articulate, intelligent, entertaining without impersonating a high school cheerleader. Nano Prado the piano player and entertainer extraordinaire was truly captivation to all as he sang in Italian, Spanish, and English all the songs one would expect to hear at a piano bar. Mariano Bujacich Tango was mesmerizing. They needed more seating as people wanted to stay and listen to them until they were finished, not a stroll around and listen. Read Less
1 Helpful Vote
Sail Date: March 2017
I GOT SICK ON THE SECOND DAY OF THIS CRUISE! And I'm still sick! Thank God we took a 2 day private tour of Iguazu Falls before getting on...or it would have been a bad time overall.. The second night onboard, after leaving the Crown ... Read More
I GOT SICK ON THE SECOND DAY OF THIS CRUISE! And I'm still sick! Thank God we took a 2 day private tour of Iguazu Falls before getting on...or it would have been a bad time overall.. The second night onboard, after leaving the Crown Grill, we went to the Magic Show..I saw clouds of smoke come down from the top center of the theatre.. I started coughing w/ a tickle in my throat for the next month..others around me coughed too..The constant coughing had me in the Drs office..dx ..''Acute bronchitis"..;( Our room duvet on Caribe was dingy, the carpet worn, a white circle outside the door..chemical or someone had been sick..I'm not sure.. I had to either dine at a separate table in the D.R.after that to avoid coughing on people, and avoid going to the theatre..greatly diminishing any enjoyment onboard.. The constant coughing led to having to run to the washroom..most had no hot water.. I missed 2 private tours to Christ the Redeemer, Sugarloaf and a dance show..my husband dined alone some nights...he ended up getting sick at the end of the cruise. I'm seriously considering dropping Princess in favor of Celebrity..and weve got 3 months logged w/ Princess altogether.. Read Less
2 Helpful Votes
Sail Date: March 2017
We chose this trip when it went on sale in December. We had done the Valparaiso - Buenos Aires three years ago. We booked as we like long cruises with sea days. BUT not this time. We like sea days because Princesses has always had ... Read More
We chose this trip when it went on sale in December. We had done the Valparaiso - Buenos Aires three years ago. We booked as we like long cruises with sea days. BUT not this time. We like sea days because Princesses has always had outstanding enrichment lectures on sea days. There were none on this trip. We tried to find out what happened and could not get an answer even after writing a note to Mattias who was in charge of entertainment. Needless to say we were very disappointed. We eat most of our dinners in the dining room. We had great table mates. BUT princess needs some new menus. Too much repeat for a 20 day cruise. While the chocolate Journeys desserts were interesting they were not a knock out. I have never felt that Princess does well with dessert in the dining room. Horizon court and International Cafe have better desserts. There needs to be more than 1 location to use the coffee card. It would also be nice if the coffee card could be used in the dining room and on the Horizon court. The "disappearing trays" in the theater should be cleaned more often. This ship is over ten years old and is tired. The furniture outside the Explorers Lounge desperately needs reupholstering. There was an ongoing problem on deck 7 with the drainage in the rear of the ship. We walked in puddles of water several times. There was always a sewer odor on deck 7 mid ship on the side of the Explorers Lounge. I understand tthe ship will be refurbished soon. Not soon enough? Disembakrment went fine as we were "carry your own bag" walk offs. To us the highlight of the trip was seeing Christ the Redeemer in Rio We are not into the beach scene so the islands did not impress us. Read Less
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