1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews
2 Helpful Votes
Sail Date: January 2018
Just came off the Emerald Princess abroad for South America. Just relaized that I was on this same ship nearly 10 years ago, when we sailed to the Carribean with our young family. The Emerald Princess seems to be stuck in a time warp. The ... Read More
Just came off the Emerald Princess abroad for South America. Just relaized that I was on this same ship nearly 10 years ago, when we sailed to the Carribean with our young family. The Emerald Princess seems to be stuck in a time warp. The decor remained unchanged and really looked dated...brown wood trimmings. The upholstery on the Piazza chairs were fraying at the edges and would have been nice to see them re-upholstered. The shops were the same and selling the same merchandise. Limited selection. The dining room menu was disappointing. Most of the menu items were also served 10 years ago...floating island dessert, peach belini cold soup, intermezzo. The food was okay and seem to have gone downhill. Maybe it was not fair to compare the food since we just came off the Anthem of the Seas, a few weeks ago. However, it was just ok. Dining room service was ok..witht he exception of one breakfast dining toom morning where we were seated at 730 am and did not eat until nearly 1 hour later. Another couple in the same boat as us, had spoken to the Matrie D and right away we had our food come out, personally served by himself. Now, the Horizon Court (Buffet on Lido deck) was really disappointing! It certainly has not changed since the last time I was on it. It was a small place, stuffy, hot, cramped, and the foodQ. Limited selection and certainly not pleasing to the eyes! Did not eat at all at the buffet, rather, we ate at the 24 hour International Cafe. The shows were just ok and the activities onboard were also just ok.....seems like they wanted you to entertain yourselves. However, disembarkment and tender process was organized and the people I met on the cruise were bonuses. Disappointed with Emerald Princess. We are Platium cruisers with Princess and was looking forward to this South America cruise. However, 14 days of disappointment ensued. Read Less
1 Helpful Vote
Sail Date: January 2018
The destination was fantastic and truly the trip of a lifetime, but the ship was terribly overcrowded with very little available seating in the public areas. It was next to impossible to eat at the Horizon Court Buffet, because you could ... Read More
The destination was fantastic and truly the trip of a lifetime, but the ship was terribly overcrowded with very little available seating in the public areas. It was next to impossible to eat at the Horizon Court Buffet, because you could never find a seat. Food in both the buffet and the dining room was average, but the International Cafe shone in this regard. Shore excursions were disorganized, and embarkation was a bit haphazard. The ports were great, and although the excursions were expensive, they were overall good. Most of the staff were friendly, courteous and helpful. The entertainment on board was excellent, especially the professional tango dancers from Buenos Aires, and there was enough variety in activities. At least a third of the fitness equipment on any given day was out of order. The showers in the spa were out of shower gel most of the time, and the water was scalding at times. Overall we enjoyed the cruise, but it was definitely not up to the standards I've come to expect with Princess. Read Less
2 Helpful Votes
Sail Date: January 2018
The cruise's itinerary is interesting. However the ship itself is old and needs refurbishing. Reception desk - could be better. They weren't very helpful when a problem arose. Room - needed refurbishing badly. ... Read More
The cruise's itinerary is interesting. However the ship itself is old and needs refurbishing. Reception desk - could be better. They weren't very helpful when a problem arose. Room - needed refurbishing badly. Bathroom appliances are old and need a replacement. But cleaning service did their best to keep the cabin clean. They also worked very fast and immediately responded to every request. Port and shore excursions were very good, and local guides were exceptional. Dining - very good in the dining rooms and buffet, a lot of attention from the waiting staff. Embarkation - our luggage arrived after 7:00 PM. We realize that if was due to the issues in the port, but we traveled a long distance and we had no cloth to change to after taking a shower. Disembarkation on the other hand was very smooth and well organized. Entertainment - I will give a C+. Two of production shows were simply awful, mostly because of female singers. Music around the ship is not impressive at all. Same goes for the featured singers and comedian that performed in the theater (except for Teacake). One will wonder if any of the artists had any auditions before getting the job. On the other hand comedian that performed in the Explorer lounge was excellent. Read Less
2 Helpful Votes
Sail Date: January 2018
Usual, Excellent Princess Cruise. Princess ships are usually immaculate, with excellently trained staff. Have had plenty of good Captains in our 23 cruises with princess ,but the the presentation and manner of this Captain was the ... Read More
Usual, Excellent Princess Cruise. Princess ships are usually immaculate, with excellently trained staff. Have had plenty of good Captains in our 23 cruises with princess ,but the the presentation and manner of this Captain was the best. His humourous interesting antedotes were daily welcomed. Our favourite places were Ushauai and the Fiords, Cape Horn, Stanley,& Buenos Aires. Weather very changeable from Santiago to Cape Horn and then up to Buenos Aires, So had a few changes of clothing. Most on board were non English speaking but that didnt matter as most of crew speak perfect English. Most Customers were from North/South America. We tend now not to use Princess booked tours, as we just enjoy spending the day in the particular port,and as there are plenting of tours offered shoreside we often take one of those if we feel inclined at the time. Overall an excellent cruise and up to the Wonderful Princess Standard. Read Less
3 Helpful Votes
Sail Date: January 2018
Chose this cruise because of itinerary. This turned out to be on of the few things that went right. The cons: Turned our luggage in at the ship. From that point on it was lost for over thirty hours. The resulting indifference was ... Read More
Chose this cruise because of itinerary. This turned out to be on of the few things that went right. The cons: Turned our luggage in at the ship. From that point on it was lost for over thirty hours. The resulting indifference was shocking. In that time, the front desk caustically challenged me to go find the suitcases, asked me if I realized that they were processing over 7000 pieces of luggage, refused to give us so much as a tooth brush instead telling us that we should have had this in our carry-ons (I told them that I didn't feel this necessary as I turned luggage in at the ship), initially refused to let us eat in the dining room because we didn't have proper clothing, and a few other inconveniences that they refused to assist with. And what do I think contributed to this delay. When checking in, they took our bags at the first station. From there we went inside the terminal for passport control and registration. At this point, we were told that they had changed our cabin. When asked why, we were told that they didn't know. I pointed out that the bags had already been checked in to the original cabin and was told that this would be no problem. (What kind of genius set this system up in the first place?). We told the front desk of this switch and suggested that they check the other cabin for our luggage---don't know what happened on that end. So much for the check-in process. The cabin: Was nice except that our new cabin was directly above a super loud music venue. One night the bass was so loud that our bed vibrated. We called the desk may times to no avail, each time being given a standard answer of, "it will only be five more minutes". We were also advised that entertainment was a part of the cruise. So much for sleeping. One night it was so loud that I took my bedding to the seventh floor and slept behind a counter on deck until being awakened by a ship's officer and being told that I had to return to my cabin---I suppose that he was concerned about the image. The next day we were moved to a new cabin. Dining: Breakfast room (Horizon) was always dirty when we arrived. I was always there at opening, so this indicated that it had not been cleaned from night before. I was never able to get eggs over easy which seemed to be a foreign concept to them. Service was so-so with plates sometimes reaching up to six inches in depth. Often had to go get our own coffee. Dinner in dining room was always good. Lunch was a difficult period because the crew allowed inconsiderate guests to use entire table groups for card/game playing while others searched for places to eat. Nightly entertainment: Venues in Princess Lounge were always good. Others on ship used the old adage of, "the louder the better". Ports. Half the stops required tenders which, of course, delayed both leaving and returning. Also, if you hadn't bought a Princess tour, you were advised to come back early because those buyers were given priority at the end. A form of discrimination. I took one tour which was a complete rip-off and cancelled remainder, choosing to book locally instead. At two ports the cruise line had to cancel tours because they arrived late. Once because of mechanical problems leaving the day before and the other time because they couldn't raise the anchor. (I told you it was a horror!!) The ship itself: Shows many, many signs of wear. How it is showing a 4.5 rating is beyond my wildest imagination. The crew: Most show an inkling of indifference. Passing the buck to someone else is the norm. We did have one cabin person who was good. And, John, at the front desk, was super (had it not been for him this would have been a true wreck), otherwise the crew was simply indifferent. This was also one of the reasons that I cancelled tours, because when asking a Carlos, at the tours desk, some questions, he became so brusque that I finally simply cancelled tours booked. Complaints among others were rampant. Service to these people was the same as ours. One couple for whom the ship had lost their wheelchair had to cancel a tour because the ship refused to give them a wheelchair. Complaints on cleanliness were the norm. The front desk was a busy place!!!! I attempted to get this stopped in its tracks by both using the front desk when it began and writing to Princess.Com on the first day. I have since written to Princess on two other occasions and have yet to receive a response from them. To me this again displays the total indifference that they have for their customers. Fortunately, there are other cruise lines. Hopefully they care more. I would suggest that persons reading these comments would seriously consider whether you want to have the trip to hell and back before booking. Respectfully submitted. Read Less
2 Helpful Votes
Sail Date: January 2018
We are a retired couple traveling on our 13th cruise since 2011, with 60 days on Princess and multiple cruises on 4 other lines. We enjoyed the itinerary even more than we anticipated and the staff was attentive and provided very good ... Read More
We are a retired couple traveling on our 13th cruise since 2011, with 60 days on Princess and multiple cruises on 4 other lines. We enjoyed the itinerary even more than we anticipated and the staff was attentive and provided very good service, but I think the Emerald is showing it's age. There were water, communication system and anchor problems although all were fixed pretty quickly. The food was consistently good, but never fabulous, even in the Crown Grill. The beef and fish dishes changed names and presentation, but tasted pretty much the same from dish to dish. We saw one performance in the theater the first night-- a guest show from Buenos Aires-- but it was terrible. We never went back to the theater though we have enjoyed the Princess singers and dancers in the past. Cecelia and Fernando, the Tango dancers in the piazza, were fabulous. Both Julio Delgado, the destination lecturer,and Angela Kelly, the enrichment lecturer, did a great job. Their information added great value to our cruise--something we have enjoyed on all our Princess cruises. We also like the complimentary Princess-at-Sea Wi-Fi system for keeping in touch with one another and having the daily schedule on our phones. Read Less
Sail Date: January 2018
This was our 18th cruise on Princess. We had a good time, because of the staff and the ports but were disappointed in the food. The food never seems to change - and this time in the dining room, even sitting with 6 - 8 people for dinner ... Read More
This was our 18th cruise on Princess. We had a good time, because of the staff and the ports but were disappointed in the food. The food never seems to change - and this time in the dining room, even sitting with 6 - 8 people for dinner there were never more than 3 pads of butter in the dishes. We were told it was because it looked better - really? The little silver bowl looked sadly empty. You had to ask for more butter. I don't mind them saving money on the butter but at least put 1 pad of butter on the table for each person sitting at the table. Tried all the pay for restaurants and have to admit I hated Curtis Stone. I was excited to try it since he now has a vegetarian menu - Did not like the menu at all. Hubby did enjoy the lamb in the final course. Crown Grill as always is nice for my hubby, but since I am Vegetarian - there is really no special dish for me to order - they just get me a meal from the main dining room, this is really not worth $29 to me. (but I go so Hubby gets his steak). The Salty Dog which was only $12 per person was surprisingly good, actually my favorite of all the pay for restaurants. We hardly ever eat at the buffet so can't really comment on this, we did order breakfast in our cabin on the days we were off on an early excursion, which always came promptly! Kuddos to the staff! Ok, enough complains, had a nice time on this 14 day cruise and loved the itinerary. Our main goal was to sail around Cape Horn - mission accomplished - the weather was nice and there were hardly any waves. We also wanted to see the Falklands, this is a port that really is hard to get to, but we were successful and took the 7 hour Jeep tour - amazing, highly recommend!! The ship was clean and the beds were comfortable. We had Cabin D709, a mini suite, which was great - I even used the bathtub. Balcony was large enough for a little table and two chairs. It was a little to cold to sit out and read most of the days, but we enjoyed getting out and taking pictures of Amelia Glaciers. Went to several shows and found them entertaining - I usually don't even bother but we had friends traveling with us , and they enjoy going to the shows. Only went to the casino 2 times and lost $40. Big spender here!!! Enjoyed a few drinks at Crooners and watched people dance at the little dance floor in the bar. The music seems to be getting louder all the time. The one really bad experience we had was disembarkation - it was really badly planned. We had tickets to get off first thing - however the suitcases came off the ship haphazardly. People were standing around waiting for a long time - and even when the suitcases came down we were not able to take them until the dogs sniffed the luggage. Sometimes I just have to wonder how stupid people really are - packing oranges in the suitcases? Really, suitcases were being searched and it really slowed things down. At this time we have no upcoming cruises planned. We would travel with Princess again mainly because we now have elite status and the perks are great - Free laundry, free minutes for the internet just to mention a few.... Read Less
2 Helpful Votes
Sail Date: January 2018
We chose this cruise primarily for the itinerary; it stopped at all the ports that interested us rounding Cape Horn. Embarkation went relatively smoothly, but disembarkation was a nightmare. We had a departure time of 9:10 am and finally ... Read More
We chose this cruise primarily for the itinerary; it stopped at all the ports that interested us rounding Cape Horn. Embarkation went relatively smoothly, but disembarkation was a nightmare. We had a departure time of 9:10 am and finally were called half an hour later. We had a guide scheduled to meet us at 9:30 am and our luggage did not appear at the terminal until nearly 11 am. There was no bottled water available and, until later in the morning, no place to sit down in a hot, poorly ventilated terminal. Disembarkation at ports via tenders was poorly organized. At Montevideo we stood in the pouring rain waiting to board the ship while people who were getting off the ship were given priority. We were soaked and no wonder half the ship was coughing; one of our tablemates was diagnosed with flu. Our cabin was very spacious with lots of storage and our cabin steward was perfection. Dinner in the main dining room was always interesting and tasty;the service was very good. Information about upcoming ports was sketchy at best. One night during a very windy and rocky episode our balcony was showered in shattered glass. We reported it, it was cleaned up the next morning with no further explanation about what happened, although we inquired. Based on the very disorganized logistics in getting off and on the ship, we would not cruise again on Princess. Read Less
2 Helpful Votes
Sail Date: January 2018
We’re not “cruisers”, this being our 3rd cruise. We consider a cruise as a mode of transportation, moving us from one place to the next. This was also our first cruise on Princess and we were very happy with the ... Read More
We’re not “cruisers”, this being our 3rd cruise. We consider a cruise as a mode of transportation, moving us from one place to the next. This was also our first cruise on Princess and we were very happy with the accommodations, the level of service and felt that we were totally spoiled. We were in a mini-suite and were upgraded to Club Class which was a definite perk. The best perk was dining in the DaVinci dining room. Razvan ran the section of the dining room where we ate most nights. He was kind, efficient and his team functioned flawlessly. Rocio who appeared to be the second in command was also great as were all the servers. The food was delicious - I couldn’t believe how they managed to serve salmon that was perfectly cooked. There was a wide variety of options every night and the food was delicious at every meal. We had lunch in the cafeteria on most days and there was a wide variety of options. Same goes for breakfast. We are not much into shows. We took advantage of the happy hour in the Wheelhouse where you can purchase one drink and get the same for $1. We did two tours which were probably overpriced but we didn’t want to take any risks - the Bluff Cove at the Falklands and a hike at Ushuaia. Overall, we loved our cruise, the service was top notch, we had the opportunity to visit parts of the world that we would have otherwise not seen and I would be happy to recommend this cruise and Princess. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise