1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews
2 Helpful Votes
Sail Date: November 2018
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
21 Helpful Votes
Sail Date: June 2018
I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however ... Read More
I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however and eventually forgot. So summer 18 I decided to give Sapphire Princess a try: Room Good - super bed, good TV and good movies/ programmes. Awful smell from shower/ loo Staff Truly excellent. But a seasoned couple with 40cruises under their belt told me that in the past few years Carnival (who own Princess) have made cabin staff go from making up ten rooms twice daily to eighteen rooms in the same time. The couple felt guilty and upset for the staff about this. I too, had wondered why the staff had had to work for longer and longer every day. Now I understand. Excursions These same old time passengers - and others - advised that I should use Cruise Excursions which operate in each port of call, rather than Carnival’s Princess. This is because the Carnival ship’s charges are extortionate in comparison to Cruise Excursions, so more and more passengers are arranging excursions with Cruise Excursions before they leave to go on these cruise.ps. Entertainment Excellent - very good - only 45 minutes per evening unfortunately which is too little. Fitness I was lazy on this cruise so don’t know. : ( Food I have never written a review before now, but the food and corporate greed are the reasons I am writing this one. The food was truly awful. It was cheap canteen standard and so many passengers muttered about it - but said they never wrote reviews - that I decided someone had to do it or the food would just get worse. I stuck with salads but sent two dinners back which I’ve never done. The PR manager handled it excellently however - and, to be fair, this aspect iof Carnivals service is very good. I met one passenger who had sued Carnival - he didn’t say why - but he won. An example of cost cutting verging on the dishonest was when I asked for fresh orange juice. Instead I was given the reconstituted stuff they use on board and charged $4. So I went to the bar where it was made and asked again for fresh juice. The waiter genuinely seemed to believe it was fresh but I had had a look. I saw that Carnival had put reconstituted juice in a jug marked fresh juice and then charged me for it.... Rather than cause a fuss I pai but my goodwill was running out. The next day I did get fresh juice from fresh oranges but this time the fee was $4. 95.... I again paid but it was the last straw. One reason was that these incidents reminded me of Easter 18 - I was on another Carnival ship - P n O Ventura. As a solo passenger I pay hundreds of pounds more for a room - up to double the cost. I got the usual two chocolates in my room that first night. The next night I got only one. The manager explained that since I was the only person in the room I would only get one chocolate... For some reason a few other solo passengers got two ... Is this discrimination I ask? Seriously when another solo passenger and I complained, he reinstated the two chocolate policy for the duration of the cruise but said he would reintroduce it when we left. That is plain mean. Enrichment This is just another means of selling. Summary : Corporate Penny Pinching This is a lovely ship and, to a man, the staff is superb. But it is being ruined by corporate greed. Everywhere standards are being driven down by skinflint penny pinching. Carnival I am not saying that your board made the above decisions personally. But your policy of ruthlessly driving down costs by every nickel and dime - while posting profits in the billions - is responsible for such practices. With service such as that above however, your gravy train may seriously derail. At Christmas 18 I am going to India with Voyages to Antiquity. I hear they are decent people. I am looking forward to it. Meanwhile I’ve still got the cruising bug but this time around I shall keep you posted and would appreciate others helping. Read Less
5 Helpful Votes
Sail Date: May 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
10 Helpful Votes
Sail Date: December 2017
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all ... Read More
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all costs. I will be publishing this report to every relevant travel portal. Starting with the Ports visited: The ports were not bad choices, however port days were far too short except for curação. there wasn't enough time in each port to have a chance to walk around and have a chance to get to know the place. Excursions offered by princess were extremely limited and obscenely overpriced. i did not purchase any of princess' excursions. Trinidad was a hazard. i attempted to walk out into trinidad, as i had done with every other port, just to spend some time getting to know a little of the place. shortly into my walk i was stopped by a secret service police officer, who showed me her badge, and begged me to please turn around and go back to the ship and not continue walking, as i was walking into a death trap. i learned that a day or two prior to our arrival in trinidad, someone had been shot to death in the street of the city proper - near the port where we docked. Essentially, by running on only one engine and stopping in a port that was already known to be highly dangerous, princess was putting everyone at extreme risk. no warnings were announced at any time regarding these conditions in trinidad. It rained at every port, yet princess refused to provide umbrellas. The ship: We were running on only one engine for the entire journey. this caused the ship to suffer imbalance in the water. This fact was not shared with passengers. this was a fact that should have been shared with passengers as it is a hazard to run the ship on only one engine. princess is legally required to run ships and any equipment under the most stringent requirements of safety. running a 14 day journey on only one engine in international waters was extreme negligence on the part of the princess cruise company. We experienced extreme turbulence on the ship throughout journey, to the point that a man was thrown down and hit his head against a wall because of the rocking of the boat. Crew moved him into a seated position, which i understand was just an effort to try to help, but i have always been taught that in an emergency situation, never ever move an injured person before emts arrive to assess the injuries and proceed to treat the person. he had to be airlifted out by helicopter because of the injury. I am a pretty surefooted person and have very good balance as i am a dancer, and i was thrown so violently by the turbulence that i often tripped. In one such situation, i hit a banister hard enough with my hip to bruise it. Regarding running on one engine, if that one engine had failed, we would have been stranded at sea for an unspecified period of time before being located and towed to the nearest landing port. in addition to that unacceptable risk, with no engine power, the ballast pumps would have stopped working, and without that constant balancing of weight, the ship would list to one side, eventually capsizing. The staff: I experienced rudeness and disrespect most of the time. the front desk staff (except for a very few individuals), was an abomination to the phrase "customer service". my concerns and requests were consistently ignored, dismissed, or flat out refused. I commented to one front desk agent during a phone call that i had had enough of the attitude, and her response was that she wasn't "going to take attitude from me either". incredible. I was charged for things that i had never requested and never approved. I disputed these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I have disputed the charges on my credit card. I could not believe how horribly i was treated. I even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. I could not believe that i was being treated with such reckless cruelty and disregard. I wrote at least 4 letters to the general hotel services manager during the voyage. no compensation was offered. no reply was made to me. i informed the general hotel services manager that i would be writing a full report, and that it was the responsibility of princess' staff to convince me not to. no action was taken. The food: Princess has the worst food i have ever had on any cruise line. holland is far better, ncl is far better, celebrity embarrasses princess by comparison. princess' food is absolutely piss poor in every sense. i heard this from many many many guests. Every papaya i asked for was rock hard. raspberries were never available. strawberries were clearly frozen and defrosted before being served - hence most of the time, they were inedible. I had to fight every time i asked for blueberries. cateloupe, honeydew, and watermelon were all consistently rotted/past ripeness, mushy, inedible. The "variety" of dishes offered was pathetically limited. again, ncl, celebrity, and holland all embarass princess on food quality and variety. Most food was obviously frozen and defrosted. all of the seafood was frozen and defrosted before serving, which made it all rubbery, dry, cardboardy, and flavourless. the selection was ridiculously inadequate. in a phrase, the food was absurdly bad. At sabatini's i had to send two dishes back because they were flavourless and insanely oversalted. I could teach the chef how to cook, and i am self-taught. most of the food on the ship was insanely oversalted, or insanely too sweet. I cook better when i am sick enough to be bedridden. Popcorn was not available except at only one hour during the day, and not accessible at any other time, no matter how many requests i made. The soft ice cream was grainy, watery, in a word, disgustingly poor in quality. the only flavours offered were vanilla and chocolate in soft ice cream. no frozen yoghurt was available. for an additional fee, there was hard ice cream available in vanilla, chocolate, or strawberry. ridiculous. unacceptable. Drinks were inconsistent all over the ship. General: On embarkation day, the steward for my section barged into my room without knocking. i spent the day on lines 30 - 60 minutes waiting on each line, correcting screw-ups of the crew. Cabin: My bathroom was not working on embarkation day, and i was forced to walk out and use ship public bathrooms. my steward, after having barged into my room without knocking, offered only excuses about how he could not get my bathroom fixed because he was not the plumber. Cabin furnishings were outdated and dingy. I had been sent a message from princess before sailing, stating that i had been upgraded to a better cabin. I can't imagine what the worse cabin looked like. In my "new" cabin, the carpet was worn & stained. It was obviously very old. considering claims that the ship had been refurbished recently, it is obvious that absolutely nothing had been done with the cabin i occupied. The bathroom was filthy & had hair in it from the previous occupant. The balcony & deck furniture were filthy. There were stains on the bedside tables. There were pieces of small trash on the floor. the carpet did not appear to have been vacuumed. The shower had cracks & rust. my bed at home is way more comfortable than the bed in the princess cabin. Any time that i opened the balcony door, a panel in the ceiling howled. It was impossible to enjoy having fresh air in the room. I had to request extra blankets & the ones provided looked like they had been taken from a homeless shelter. One of the blankets had a hole in it. My bathroom did not work for a second time during the cruise. During the cruise the one single insufficient outlet in my cabin stopped working, which meant that i could not charge devices upon which i am dependent to run my life. i had to make numerous phone calls to the front desk to get this addressed. two (2) days after my phone calls to the front desk, i heard someone banging on my cabin door in the middle of day, claiming to be maintenance, and enquiring about my non-working outlet. Two days????!!!!!?? two days???!!!!!?? I told the maintenance person that i could not have him enter the cabin at that time, i needed privacy. i left my cabin shortly after that, and the steward for my section removed the privacy tag that i had placed into my door lock, and entered my room against my express wishes for privacy. things were removed from my cabin that i needed, and other things in my cabin were re-arranged against my wishes. i reported this to the general hotel services manager. No compensation was offered. Internet Access: It was obsecenely overpriced - - morally reprehensible pricing for an essential basic need for everyone. everyone must have regular simple easy internet now no matter where one may be. it is that simple. the price gauging for this is as morally reprehensible as price gauging for water and food. The internet barely worked. when it did, it would take copious amounts of time to get anything done, thereby eating up precious obscenely price-gauged minutes. Internet access is a basic need for everyone now, as are water and food, and should be available at no added cost for the entire ship. period. Entertainment/Gym/Fitness: There were not enough zumba classes. There should have been 2 (two) zumba classes per day (morning and afternoon/evening) - on every day - sea and port. There should have been more classes offered every day - not with extra charges - they should have been included. The gym should have been bigger. Club fusion was freezing cold all of the time. It was impossible to be there without wearing a coat. I wrote to the the cruise director, requesting more zumba classes. he disregarded my request about classes and did so in a quite indifferent unfriendly manner. One of the people who hosted karaoke was snotty and sarcastic with me. I don't remember his name. He hosted the voice as well. The karaoke library of music was extremely limited. None of the songs i looked for were in the library. It is one of the worst collections i have ever seen. The karaoke library had zero tina turner songs (and only one obscure ike and tina track, so what), it had no eurythmics, no pat benetar. The gym should have been bigger. Norwegian's, holland's, and celebrity's gym and spa areas are all much larger and put princess' dingy broken down jacked up "gym" and "spa" to shame. Because there were not enough classes, i needed the area where the mirrors were located to do my own series every day. but there were constant scheduling problems for me to do that, because that space was occupied throughout the day by princess' staff hosting money-bilking snake-oil-selling seminars. staff could have arranged to utilize other space for these "seminars" rather than constantly monopolizing space needed by those of us who really needed that space to maintain our fitness regimens. Spa: There were only 5 stone thermal beds for all of the guests who had spa access. i often could not get a bed, or had to wait for one. the spa, locker area, and salon were dingy and outdated. The aromatherapy steam room could only hold one person comfortably. Two people in that room would mean one would have to sit on the lap of the other. The sauna constantly stank of rotten eggs. I was in the sauna every day. It stank of rotten eggs every day. it was disgusting, but because i really needed the heat, i had to tolerate it by putting a towel over my mouth and having to breathe through the towel. the other steam/spa rooms were old, dingy, outdated, unappealing, and basically useless. The locker area was old, dingy, depressing. Folded towels on the shelves were frequently wet - - not fully dry. the spa robes were old, threadbare, and dingy. I was appalled at just how old, dingy, depressing, and totally unappealing or comfortable the entire spa was. Norwegian's, holland's, and celebrity's spas put princess to shame. It is embarrassing how gross princess' spa is. This is what princess calls a multi-million dollar refurbishment ?????!! Photographers: I tried to take some nice photos on nyeve, but the photographer could not have been less interested in helping me to get a good shot - - that i would actually be willing to buy. I did not buy any photos because they all sucked because the photographer did not care at all to help me get good shots, even though i asked and tried to get a few interesting looks. The photographer just rushed me to pose in the same stupid way that everyone poses. He would not help me to take photos that were uniquely expressing me, and would have been worth my money to buy. if princess wants to sell photos, photographers need to actually care about what people want, and take time to take photos that are genuinely desired. Casino: Scratch off games were entitled to a second chance via raffle on the ship. I bought several scratch off games, but the first time i bought them, the cashier did not bother to tell me that they had a second chance if i did not win anything in the scratch-off. i threw away tickets that i could have entered in the raffle. The second time i bought scratch off games, the cashier told me about the raffle. i returned to the first cashier to call him out on not telling me that i had a second chance to win something with non-paying scratch-offs, and he just gave me some dumb indifferent look. He did not care at all. i lost a second chance at the raffle for those scratch-offs because of his total indifference and lack of attention to customer care. I cannot believe that the majority of your employees on the ship are just like this. it is truly unfathomable. If that cashier had been in my shoes, he would have been extremely disappointed and upset. "Art" Gallery: "fine arts" ???? it was all trash. not a shred of "art" to be found. Medical: As with the internet, medical care is price-gauged, and minimal in scope. morally reprehensible. Disembarkation Day: As i stated above, i was charged for things that i had never requested and never approved. I was on the phone fighting about it starting at 5:30 am on disembarkation day. the ship was so extremely turbulent with only one engine, that i did not sleep at all during the previous night. I had to go down to the front desk to dispute these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I had to make dispute and fraud reporting phone calls throughout the day to my credit card and other financial institutions. As i stated above, i even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. Even during my dispute with them over the charges, robyn took the things i was saying during that conversation and twisted them on me as i was speaking. my statements were completely disregarded. I could not believe that it was happening. Customs: There was a very long line to wait to pass through customs. Negative surprises: Everything from day 1 until walking off of the ship was a negative surprise. This is my report on princess' failure to deliver value for the fortune of money they charged me, on every level. Read Less
3 Helpful Votes
Sail Date: November 2017
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the ... Read More
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the passengers that stay on board while in a port. The dining menu was good and the steff was great, they were very proficent and professional and was very attentive to your needs.The cabin staff was very good and provided whatever you needed. There is a lot of needed improvement in there entertainment. It would be nice if they provided more venues instead of the same two or three they schedule they just move from one place to another. I feel that Princess provides their activities for the oldest passengers when some of us are still young at heart and would like more then just flying paper airplanes, knitting and art auctions. I don't think I will be sailing with Princess again. Read Less
6 Helpful Votes
Sail Date: September 2017
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not ... Read More
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not comfortable. Even after notifying the customer service, the housekeeper has put extra covers ... And nothing more! Bad has my back all the holidays! (I've never had a problem before with my back and since I came back it all came back normal!) Secondly the buffet on the 14 floors, they could not find a place to sit, lots of older people with canes and walkers on our boat and they went around the two rooms without finding a place and finally margin in their room or coffee in the 5th and sometimes I found a place in the bar to eat a donut and a coffee. If I ended up finding a place I would fill so much couple as I am 42 years old and not give my place to an elderly person with difficulty in moving it. It's a lot of trouble because in town if a pregnant woman or an elderly person needs to sit it will give me pleasure to give her my place, this is part of my values. I find it awful to experience this. My trip costing me over $ 9000 can. And I think we should be forgetting to fight to find a place to eat is ridiculous! Or even lunch in his cabin! The dining rooms are open from 7 am to 9 am with services. They are ridiculous to put a alarm to be able to have a lunch on the boat. Following my complaint they did absolutely nothing! But they are not bother to take the total on our credit card. So disappointed with this trip ... thanks to Princess! Read Less
3 Helpful Votes
Sail Date: July 2017
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I ... Read More
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I was not bombarded with a sales person. The entertainment was lacking. The food in the dining room was inedible....hard frozen and tasteless fish. The preparation of food was handled without gloves. Men making pizza wiping hands on face and apron barehanded kneading the dough. Food handlers in the buffet were not wearing gloves when handling food. The elevators were also difficult in deciding when to open and close the doors.. (Timer??) The TV was not user friendly. The staff not helpful. I have been on over 20 cruises and have nothing nice to say about this one. I traveled on Ruby Princess 2 years ago and it was head and shoulders over the Emerald. It was my birthday and the service was so slow that we missed my cake in order to see the next show on board. Read Less
Sail Date: May 2015
Don't quite know where to start - the queing, cold food, no seats in bars after dinner, so many small things resulting in a disappointing cruise. Breakfast was a nightmare having to queue to get into Horizon. Other mornings I was ... Read More
Don't quite know where to start - the queing, cold food, no seats in bars after dinner, so many small things resulting in a disappointing cruise. Breakfast was a nightmare having to queue to get into Horizon. Other mornings I was actually in Caribe and had to ask to get out as the gate had been locked. our cabin was shabby to say the least with mismatching unpressed, fading duvet covers and on one occasion our twin beds were made up with duvet covers as bottom sheets leaving about a foot of mattress uncovered - I found this quite unbelievable certainly not what I expected and totally unacceptable. When we asked our cabin steward to change these she did so explaining to us that there was a shortage of bedding for beds made up in single configuration - that was certainly a first! Trying to grab a sun lounger was impossible unless you were out before 8 am. The beds were so close together you had to crawl up from the bottom as there was no space between - most undignified! We were 4 females travelling together and had our request to be on a table for 8 or 10 confirmed, however we were put on a table for 4 and I spent my holiday looking at a wall at dinner each night. We did ask to be moved but were told there was nothing available. These are just a few of the many complaints we had certainly not what I expected. I had been looking for something on a par with P&O but nothing could have been further from the reality. This was my first Princess cruise and whilst I 'never say never' I can't see me taking another - we can be much better served on other lines. This cruise was just a huge letdown an experience not to be repeated. Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought ... Read More
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought protein drinks that had to be kept cool and the fridge wasn't cooling. For some reason the ship decides to schedule maintenance on our balcony during the early morning while we were at sea and told us to keep our doors locked and curtains closed. When I opened the doors later I found notes to not touch the railings and the smell was awful. The entertainment was Vegas Lounge level. Other than the helpful, awesome crew, I was very disappointed in just about everything else. The food was pretty good too. My only complaint about that was that out of all 20 or so choices of dessert there was nothing chocolate (except cookies) on many nights in the buffet. Try Royal Caribbean instead! Read Less
5 Helpful Votes
Sail Date: June 2018
This is a very long review with a lot of detail. Summary: Golden Princess June 9, Inside Passage S/B Whittier AK to Vancouver BC Cabin B737 Aft Starboard Veranda Cabin This is our 4th Princess cruise - Ruby level Captains ... Read More
This is a very long review with a lot of detail. Summary: Golden Princess June 9, Inside Passage S/B Whittier AK to Vancouver BC Cabin B737 Aft Starboard Veranda Cabin This is our 4th Princess cruise - Ruby level Captains Circle. (Our last sailing was a 12 day New Zealand cruise in Feb of 2016) We took a pre-cruise FB4 land tour. Fairbanks River Lodge, Denali Wilderness Lodge, McKinley Princess Lodge, Train from Talkeetna to Whittier. The land portion will be reviewed separately. We chose this cruise because of other family members already booked on this cruise/tour. About Us: We are an active couple in our late 50’s and mid 60’s. My husband and I have sailed on quite a few cruises. Mostly mainstream cruise lines. Our most recent cruise prior to this may have tainted this review because it was on a more upscale cruise line and it was an extended voyage on a very small ship. We got pretty spoiled and our cruise bar has been permanently raised. Nevertheless we had realistic expectations on the Golden Princess. Our last Princess voyage was a 12 night New Zealand on the Diamond Princess - similar in size and passenger/crew ratio and only a slightly newer vessel, but built in Japan and designed with that market in mind. We had a good time on that cruise mainly due to the itinerary but with many similar complaints. It seems Princess is either not listening or they don’t care to improve. This cruise/tour was a first for us. We did an Alaskan land tour combined with a 7 night inside passage southbound cruise. We had never sailed in anything other than warm weather before nor ever taken such an organized tour via any cruise line. This is probably not the place to review the land portion, but I will say that Princess did an excellent job of providing communication, transportation between points, moving luggage and arranging large, but enjoyable land tours in Alaska. The cruise portion was enjoyable. Our intent is always try to make the most of any cruise, even when things go wrong. Bad shows, disappointing food, illness, missed ports .. this will happens to some extent on every cruise at every level. So my motto is: There is no such thing as a bad cruise. Being at sea, being lulled to sleep by the rocking and vibration of the ship, beautiful vistas everywhere, exotic ports of call and being waited by smiling faces. But taking all that into consideration the food and dining experience was painfully disappointing. From menu selections to food quality to presentation. Princess is sliding backwards and seem to be catering only to those who have nothing else to compare to... 1st time cruisers. Cabin: Our stateroom B737 (Baja deck #11) was comfortable and clean. We had an aft starboard balcony stateroom. We had a wonderfully attentive and friendly cabin steward from India named “Tony”. Itinerary: We thought the itinerary was wonderful. Whittier-Hubbard Glacier-Glacier Bay-Skagway-Juneau-Ketchikan-Sea day-Vancouver. No tendering. Ample time over 2 days to meander into Hubbard Glacier and Glacier Bay with lots of time to take it all in. There were park rangers on board to talk about the glaciers, the people, the local habitat and such and it was quite a new experience for us to be bundled up on deck with puffy coats and blue jeans and boots on drinking an Irish Coffee to warm up! We had the most amazing weather too. The captain and the crew kept saying how we brought the sunshine with us! Dining: The ship boasted several main dining rooms (MDR’s) and 2 specialty dining rooms. Neither of which we could get a reservation for. We waited until we were onboard to book a night or two in one of these “fine dining” upcharge restaurants because we had a large on board credit from our travel agency. When you book dining in advance you must pay for it without using your shipboard credit. But once onboard we found out that there were no reservations for ANY specialty dining restaurants for ANY night - ANY time. (The standard practice is to save some specialty dining table reservations to be booked on board) We had a private conversation with one of the head waiters of the Crown Grill and he was apologetic and stated that “corporate” had allowed too many reservations ahead of time from passengers booking online and from travel agents giving dining perks to their clients. He felt bad but all he could do was put us on a very long waiting list. Even one of our family members who is an Elite Captains Club Member could not secure a reservation for our small group of 4. So we were “stuck” in the MDR. Table #263 in the Canaletto dining room every night at 7:30. We could have gone to the Donatello “anytime” dining room, but we would have spent time standing in line waiting for a table. Our waitstaff “Jed” from the Philippines and “Sinisha” from Serbia were our team of waiter/assistant waiter. The first few days I felt like we were a chore for them, but as the week progressed, they both delighted us with more personality and time to bond and interact. This is one of the fundamental parts of a great cruise experience. The relationships between passengers and crew. Maybe not everyone feels that way, but we do. We respect them for their choices and are usually interested in their lives and hope to love them so much we want to take them home with us..... (Not really.. but hopefully you understand my meaning). Most people return from their cruises - remembering the people who they interacted with far more than the places they visited. But the food in the dining room was very disappointing. Service was rushed. There were no sommeliers on board. They would just drop the menu on your lap and come back with a quick suggestion for the menu that evening and start round the table taking orders. Most of the courses had decent presentation but were not well prepared. And let me add that my husband and I are adventurous eaters. The staples were not well prepared. In fact there were no staples like a NY steak or onion soup or a fresh piece of grilled fish. In 7 days we never had a steak dinner. We had some “Prince” crab legs. (To call them King would be an injustice). We had lobster tails that were a musty color and mushy texture and would have been sent back in any standalone restaurant. Our first night I ordered prime rib, medium rare. It tasted more like chuck roast and it was medium well with a lot of fat and gravy surrounding the meat. Among our group of extended family at table 263 was someone who worked in the food service industry for over 30 years, marketing dinnerware, linens, food prep equipment and food products, aiding restaurant owners and chef’s to create and design menus that satisfied customers and made profits for the restaurant owners. Her last Princess experience was quite a few years ago and she had expectations of Princess past. She and her companion also felt ... as we did that the quality of the food and the selection of menu had greatly dipped below par. On the final night we managed to get a last minute reservation for Sabatini’s Italian restaurant at 5:30 pm. We have sailed on many cruises offering “specialty dining” for upcharges ranging from $10 to $35. Usually it is worth the extra to have a slow meal with service and food far above the the main dining room experience. In the case of Sabtini’s ($25 cover charge per person) we were very disappointed to see the dining room styled after a Trattoria - without table linens and without a slow dining attitude. The shared appetizer was a wheat bread served in a funnel of parchment paper with prosciutto and a basket of rolls and breadsticks with sides of olive oil and balsamic vinegar. The menu actually depicted in writing we were only able to order 1 item from each course and the wait staff also explained this to us at the table. No tableside Caesar salad. No Osso Bucco, No Veal or Chicken Picatta, no Saltimboca, no zuppa di minestrone. And worst of all .... no slow eating experience. It was a longer dining experience from the MDR but not at all what we should have received from the $50 upcharge. My Veal Scallopini .. more like Cordón Blue - cheesy - oily and heavily breaded. My soup was supposed to be a mushroom “fondue” but it was watery. My husbands “fritte” was merely tempura. Our waiter offered to bring me something but nothing appealed to me. While writing this review I wanted to look up the name of the chef. I found a YouTube video of this same restaurant from 2013 where it was set up like the brochure and they panned the menu and took video of the dinner. This is what we expected to pay for.. not a trattoria experience with truly unappetizing food. (I take photos of all my food -I will post what they will allow me to). To end this terrible evening after having them take my entree away we ordered dessert. The presentation of the sampler was beautiful with 4 mini glasses of different desserts. Our waiter took our order which included an espresso and a capuchino .. neither of which came to the table. Afterwards when my husband walked by the restaurant later that night, he stopped in to speak with the head waiter and politely explain our disenchantment - - he offered to remove the charge from our account, but instead of doing that - he billed us another $25. We had to make a trip to the Pursers desk to straighten that out. They should have removed both charges, not just one.. but 1/2 an effort was made. The Horizon Court Buffet was our option for breakfast most mornings. Friendly staff, but nothing really appetizing. Whole fruits were not always ripe. I asked for an omelette most days and special ordered it to be made with fresh eggs (vs the egg mixture they ladle into the omelette pans). I enjoyed those and I enjoyed my daily fix of Congee. An Asian/Indonesian porridge served with green onions, salsa and pickled kimchee. On the glacier days at sea they also offered steaming hot cups of either Miso broth or Chicken broth poolside with some garnishment veggies to help warm you up on deck. This was a very simple treat I thought was a nice touch. They also passed out warm plaid blankets to anyone roaming the decks on glacier days to help stay warm. The coffee in the MDR and especially the buffet was just terrible. Forcing you to go to the International Cafe on deck 5 to purchase an Americano or Capuchino at $4.95 per order. I probably should have pre-purchased a specialty coffee card. I think it is absolutely ludicrous that Princess and most mainstream cruise lines do not offer a decent cup of coffee or bottled water free of charge to their customers. $4.95 bought us a 1/2 gallon of water in our cabin. Since we were traveling to a cold climate for the first time we decided to not purchase a beverage package. Princess wanted $59.95 per person per day. Instead we enjoyed 5 bottles of wine ranging from $33-48 per bottle and cocktails most days ranging from $7.95 - $11.75 and found it made better sense on this trip to buy as-you-go. Entertainment: Here is where I can give the Golden Princess a thumbs up. This ships entertainment was the highlight of the cruise for me. The production singers and dancers were truly all talented dancers and equally wonderful singers. The choreography and sets were clever and anyone with an eye for quality performance could appreciate this. Bravo.!! The crowd however - never rose to their feet as they should have for any of their performances. Our sailing also had a comedian/musician who had bronchitis and was unable to do much of his regular show, but he was entertaining nonetheless. Another headliner did a cheesy Dolly Parton tribute which we didn’t like so we didn’t attend her second show. Skywalkers bar - a nice concept, but the people mover was out of order for several days leading up to it. The windows over the jetway leading to it were unbelievably dirty * (as were most of the windows on the ship - dining rooms - balconies - everywhere). The ship is in general disrepair. We didn’t notice the usual crews painting or lacquering the rails during the voyage. Wheelhouse Bar - was a nice classy little place for a cocktail and on some nights there was a bluesy band in there playing great dance music. Bravo again. Elsewhere on the ship there was a piano man who had a good crowd nightly. There was a duet of gals who played folk music. There was another duet of classical music and a pianist who played some beautiful tunes in the Atrium. There was plenty of music and fun to be had on this ship as well as trivia, moose racing, bingo, art auctions, casino tournaments, shopping events. We got together with other bridge players on one day for non-hosted social bridge. The cruise director John was - so typical of a mainstream cruise line. He was everywhere and always smiling and getting others to participate in different activities on board. We just get a little tired of hearing the same thing from them with the same tone of voice and choice of words. They also tend to work too hard to try and make us “appreciate” all the hard work being done for us on the ship by all the personnel. I can’t imagine anyone on board not seeing this for themselves. All I can say is that it will take a pretty unique itinerary for us to ever book another Princess cruise based on this last experience. We are only Ruby level Captains Club members.. it looks like that will never change. Food is too much of a highlight on a cruise where you are sequestered for all your meals. Good food is essential. We know you cannot have it all, but we have learned that a smaller more intimate ship albeit fewer activities but a higher level of customer service and a truely exquisite dining experience is more our style. Read Less
1 Helpful Vote
Sail Date: October 2017
I have to say the ship was the worst that i have been on and i paid the most. i have been on at least 13 cruises over the past 10 years and would never recommend this ship. The improvements they made were pretty much undetected. The ... Read More
I have to say the ship was the worst that i have been on and i paid the most. i have been on at least 13 cruises over the past 10 years and would never recommend this ship. The improvements they made were pretty much undetected. The cabin, which was a balcony was extremely small. 2 of us in the room and very little space for anything. The shower was ridiculously small. I am only 5'2" and can't imagine if i was taller or larger. There was very little to no space to put shampoo/conditioner or anything else needed in that shower. I had to bend down to get off the floor which was not a comfortable thing to do. the bathroom itself had very little space to put anything. The food left much to be desired. I ate in specialty restaurants just to get away from the dining room which was so freakin slow and the food in the buffet or market as they call it left much to be desired. I have never had to eat in specialty dining on any previous cruises. the ship had lots of problems, lost power, had to stop in the ocean with no movement, and the air conditioning was almost non existent. Would never recommend. Read Less
Sail Date: January 2015
Terrible odor permeated my cabin. It was the filthy shower curtain that had pink mold and smelled of urine. Balcony not finished with slip proof flooring as others are. Very small and tight. Food was simply terrible. It was always cold ... Read More
Terrible odor permeated my cabin. It was the filthy shower curtain that had pink mold and smelled of urine. Balcony not finished with slip proof flooring as others are. Very small and tight. Food was simply terrible. It was always cold which is scary because that is how one gets ill. Limited food options. Over salted. Disgusting. Omelet were premade egg patties they simply threw fillings into. Kind of Subway breakfast sandwich. Who decided it would be a good idea to give folks who paid $150 for ultimate ship behind the scenes tour a heavy bathrobe. What about the weight when flying? Dumb. Very little to do. No fun activities. Casino is so tight, only house wins. Never again. Will stay with Carnival! Read Less
Sail Date: March 2011
I will keep it short and sweet.First and foremost, I could not find the dining room the whole time I was aboard the ship. They have the funniest way of where to put the dining rooms. I had to figure on extra time just to make sure I ... Read More
I will keep it short and sweet.First and foremost, I could not find the dining room the whole time I was aboard the ship. They have the funniest way of where to put the dining rooms. I had to figure on extra time just to make sure I could get to the dining room.As a previous poster said, I had "Anytime Dining." That meant that you could go to the dining room "any time" between 5:30 and 9:30 or something. The first night was fine but then when it came for the first formal dinner, they asked if I had a reservation. Why should I need a reservation when I had "anytime dining?" Then, because I traveled by myself, I asked for a table for one. They didn't have one and sent me to here and yon to another dining room. Then they decided that I would eat there at 6:00 and at a specific table. Not a good start.I also agree that the dining staff left something to be desired. Because the first night I ordered a bottle of wine and they said they would keep it for the next night. So when I got to a table on the formal night, it took a long time to get my bottle of wine. I was so upset with the way I was treated I ate at the buffet dinner the next two nights. The food was marginal, at best. The food was way much better when I used to cruise 15 years ago.The tours I went on were to the beaches. I went to Cayman and Cozumel. I found a gem of a place on the beach "accidentally" I'm sure from the taxi guy. I asked to go to the Carlos & Charlies on the beach and he dropped me off at another beach club. It was great as there was no one there and it was nice and relaxing.Due to my experience, I am not going on Princess again. There has to be a cruise line with everything.Both embarkation and de-embarkation was a breeze. For a fee, Princess obtained my boarding passes for my flights and shipped my suitcase to the airport without me having to deal with it. Money well spent. Read Less
Sail Date: July 2019
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and ... Read More
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and inedible. Poor selection of desserts. Staff in dining area not very attentive. Buffet very good with a nice selection. The Piazza entertainment was very enjoyable. The ice cream bar was poor, soft ice cream and few toppings. Dated furnishings but in good repair. Water leakage on some decks. Cabin very comfortable and larger than expected. Temperature control excellent. Housekeeping staff very good. On ship daily activities varied and very good. A good variety of excursions. Length of stay in some ports very limited. The shops were not very exciting, poor selection. Some items highly overpriced. Bargain sales poor. Personal items very limited. Internet service very poor and expensive. Entertainers on the whole good. Laundry room efficient. A nice addition. Read Less
3 Helpful Votes
Sail Date: April 2019
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal ... Read More
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal Caribbean for a more upbeat lively time and more activities. For the prices of a princess cruise , the rooms should be beautiful as well as the bathrooms . The pool area is small and lacks enough seating I will say the food is excellent and staff very nice . The World Market where the breakfast and lunch buffet is lacks seating during peak times . The elevators are slow at best and you can barely hear the chime if someone is talking . The layout of the ship is confusing. As a passenger , I should not have to walk to the other end of the ship to get to the 15th floor Read Less
Sail Date: November 2018
Was really looking forward to this cruise to try the new Medallion and the new (and supposedly improved) bedding. The Medallion experience worked pretty good the first week in getting into my cabin, but then it pretty much quit working. ... Read More
Was really looking forward to this cruise to try the new Medallion and the new (and supposedly improved) bedding. The Medallion experience worked pretty good the first week in getting into my cabin, but then it pretty much quit working. The internet with the Medallion was a joke and most passengers spent most of their time waiting for one of the crew to help them getting logged on and off (worked much better the old way - in my opinion). Wanted to check out future cruises but couldn't look at Princess.com without using my own minutes (used to be able to do this before Medallion). You ask me why I wanted to look up future cruises on my own. Well, that would be because the Future Cruise Planner was very rude and didn't have time for passengers. We were told "If you know where you want to go and when, write it down and submit it and it'll get booked". Not at all what my fellow passengers nor I am used to. Very poor representative of Princess! Now to the absolute worst part of the cruise: the bedding. I've slept on the floor and had it more comfortable. There were huge dips in the bed and kept rolling into them even when I tried to sleep in the middle of two twins put together. The biggest issue were the pillows. My neck hurt every morning when I got up and one morning it hurt so bad it made me so sick that I vomited. If they spent so much time on creating this new bedding, I really feel they wasted a huge part of their life! There were some good things about the cruise, but someone should really look at the personnel and that are dealing directly with the passengers as they could use some much needed coaching! Read Less
2 Helpful Votes
Sail Date: November 2018
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were ... Read More
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were in Europe for 2 weeks before embarking visiting Paris and Rome each for a week. The staff was great. The restaurants were to our taste quite too similar. The food was good but the three anytime restaurants had a very similar decor and the menus sounded very similar. We preferred by far the steak house over the Italian restaurant for the pay a fee restaurants. We loved the cabin and the mattress and pillows were the most comfortable we ever slept on. Too bad the mattress is not sold in Canada. Our Stewart was fantastic. It was a pleasure to have Wilmer helping us. He did an amazing job. For activities, my partner would have loved more hands on activities like cooking class. I enjoyed the movie under the stars. The larger pool was a lot of fun especially with a little sea movement cresting some waves. We enjoy the coffee bar. I used an Internet package. It was great to be able to work from the middle of the Atlantic. If possible it would be great if the speed could be increased. At time it was painfully slow. Regarding the TV, we would have preferred for the movies at least an option to start the movies when we wanted like a Netflix style. A little more selection in movies and shows would be great on such a long cruise. We only used princess excursions at one harbor. We did our own at the others. We never looked really at the excursions offered. We were used to go on our own. Embarking was very easy and smooth. Disembarking was good too. Just slow with the us customs to clear. Read Less
3 Helpful Votes
Sail Date: May 2018
I chose this cruise because the dates fit with my annual leave & also for the ports if call. The staff were very helpful & friendly however the standard of the food was a little lower than my last voyage. The activities on board ... Read More
I chose this cruise because the dates fit with my annual leave & also for the ports if call. The staff were very helpful & friendly however the standard of the food was a little lower than my last voyage. The activities on board including Trivia and carpet bowls were lively & fun however the entertainment was a little one dimensional with only 2 people doing the singing in a lot of the productions. I also felt that this cruise was treated as filling in time before the World Cruise with both pools being closed for 3 days for maintenance & a major renovation being done on the Atrium fountain during the day with a grinder being used along with very smelly sealant. I thoroughly enjoyed the Ports we visited and we eere blessed with great weather. There was the usual bickering over the laundry facilities, but that comes down to the people, not Princess. Shore excursions are expensive & unfortunately 3 of mine were cancelled, one of which I received no notification. The people maje the cruise & I met some wondrrful ones. Great trip overall Read Less
Sail Date: March 2018
I chose this cruise for the ports visited and the slightly longer length than my usual week. As a solo traveller who will not cruise without the luxury of a balcony it is an expensive holiday due to the 100% surcharge for single ... Read More
I chose this cruise for the ports visited and the slightly longer length than my usual week. As a solo traveller who will not cruise without the luxury of a balcony it is an expensive holiday due to the 100% surcharge for single occupancy. However , that is my choice. I loved the fact that this cruise departed on a Tuesday - no crowds at the port for embarkation and this aso made a difference to the number of ships in port when we were there. My balcony cabin B226 was TINY , as was the bathroom. How two people can live in that size of cabin for up to 20 days amazes me. The balcony was an average size, the same as other (Norwegian) ships , just enough room for two chairs and a small table. Don't even think about having a romantic room service dinner for two - you will be eating it on your lap ! The bedding was a pale shade of grey and I can't be sure, but I think the sheets were not changed once in 10 days ! Room cleaning was below standard, sand remained on carpet for days and glasses used the previous night were not once replaced or washed out .Balcony floor not cleaned for the whole duration of the cruise. My initial impression of the ship was favourable . The public areas are plush and elegant. Pools on deck 16 are adequate. Movies under the stars a great idea, but you need to get a bed early or you won't get one at all ! I LOVED the Retreat pool on deck 17. Usually a bit more windy than deck 16 but soo worth it. The pool was a comfortable temperature and there are 2 jacuzzi tubs and exclusive Cabanas which can be rented for a fee. Peace and tranquility reigned here , No kids screaming and jumping in the pool. No loud pumping music. I did not use the Sanctuary. Fee applies. Now to my biggest disappointment - the food. I gave up on the Horizons buffet for breakfast after 2 days. confusing layout, lacklustre choice of breakfast items and no stations where you could have your eggs cooked to your liking. Eggs looked like they were powdered eggs and were swimming in liquid. Everything , but everything I ate in there was luke warm , if not cold. This was the same whether it was breakfast , lunch or dinner. Had breakfast in the Symphony dining room once , thinking I would at least get hot food freshly prepared. I was so wrong. Ordered poached eggs on toast and they arrived COLD.. Very unhappy but couldn't be bothered sending them back. Luckilly , I then discovered the International Cafe on Deck 5. A lovely little Patisserie type cafe with fresh, delicious, croissants and pastries and muesli and of couse speciality coffees. At lunch they serve delicious appetiising salads , quiches, and sandwiches, which are beautifully presented and all tasted excellent. The only thing I found I didn't like about this place was that you are served your choice of salad on a tiny sideplate, so if you wanted to have a meal of salads, you would need more than one plate ,like a Tapas bar, which I think discourages people from using the cafe as anything but a place for a quick snack. Shame. Best food on the entire ship ! Entertainment : I didn't get to see any shows. ( due to a 5 hour time change, I was usually flagging by 8.30 pm !) but there was always something going on in the public areas on deck 5, a good place for people watching. Shore excursions: I didn't use any of these, mostly because they were extremely expensive and I had researched beforehand which beaches I wanted to visit. The ports were all crowded . some vendors selling quite aggresively, but just stick your head down and say NO ! I would advise to ALWAYS check beforehand how much you should pay for a shared taxi to wherever you wish to go, otherwise you are leaving yourself open to being ripped off. Having said that , as a single woman , I never felt threatened, or uncomfortable. Favourite beaches were Antigua - Valley Church Beach and Barbados - Rockley Beach. So, the bottom line .... Comparing Princess to 2 Norwegian cruises, which would I choose ? Well the jury is still out on that one. Maybe try RCL or Celebrity next time ! Read Less
Sail Date: March 2018
I have never been to the ABC islands before so this itinerary appealed to me. The Crown was heading to dry dock after my cruise and it's apparent that it is needed! Everything seemed dated. The Horizon Court food was lack luster and ... Read More
I have never been to the ABC islands before so this itinerary appealed to me. The Crown was heading to dry dock after my cruise and it's apparent that it is needed! Everything seemed dated. The Horizon Court food was lack luster and in need of revamping the selections. The burger I had at the Trident was bland, no taste, processed flat patty, and they didn't even melt the cheese on it, just threw it on at the end. The upset stuff really gets old very quickly onboard, pushing the jewelry and art constantly. I didn't find the shows too spectacular, they were alright. The bright spot was the comedian, he was funny. The MDR was great as always, fine wait stall. I prefer the seated dining. I drove to the port and parked there also. So there was no hotel review or much in the way of traveling. Embarkation was very quick and efficient and disembarkation was ahead of schedule which is rare, so that was very quick. I did a Princess tour on each island and with the exception of being left behind at one spot (Aruba), had no other problems. Seems they didn't do head counts!! But that is why I stick to the cruise tours, in case something goes wrong. I had a bacony on Baja, which I liked for the covered balcony and no one looking down on me! I traveled solo, so no children or significant other to report on! Now that I've seen these islands, I have no need to travel there again, none I would go back to. As I said, the cabin and the public areas need upgrades, which is now being done. I did make use of the spa and as usual everyone there was very accommodating. Princess is my cruiseline of choice so once refurbished, I will no doubt go on the Crown again. Read Less
Sail Date: October 2017
I chose the cruise for the itinery, which was great, although very tiring! But the ship was not so good, in need of refit, standards dropped, become very casual in fact. I think I was the only solo traveller, therefore no way of meeting ... Read More
I chose the cruise for the itinery, which was great, although very tiring! But the ship was not so good, in need of refit, standards dropped, become very casual in fact. I think I was the only solo traveller, therefore no way of meeting like minded people. Princess only put a get together for 'independent' travellers on at 9am, to go in port together, but I attended, but no one else, as people tended to have arranged tours. I did find on last day groups of ladies on the cruise, & some x 2 ladies , but travelling together. On a previous princess cruise it was not a problem. Not many Brits on the ship either. Food quality not as good, in fact it was better in the buffet. Entertainment was poor quality, no special artists, like you get with other cruise lines. I won't be going with princess again, I was very disappointed. Read Less
Sail Date: September 2017
I chose this cruise due to no solo supplement for the 7 night Canada New England Sept cruise! I was also on the Crown in June for Norway. It is an older ship and needs work. I was very disappointed regarding both the Lotus spa pool ... Read More
I chose this cruise due to no solo supplement for the 7 night Canada New England Sept cruise! I was also on the Crown in June for Norway. It is an older ship and needs work. I was very disappointed regarding both the Lotus spa pool and the Thermal Suite. On both of my cruises, the spa pool was closed numerous times supposedly for mechanical issues. I seemed to get different answers depending on which staff member I spoke to. Very disappointing! As for the Thermal suite, there was often people there that hadn't paid for the service. On one occasion, a couple came in in street clothes (jeans & running shoes) and proceeded to lay down on the thermal beds. It took about 10 minutes to get staff to remove the couple and then another 10 minutes to clean thermal beds. On 2 separate days when I went to use steam room, it was not working. Lady at front desk didn't seem to care! Read Less
4 Helpful Votes
Sail Date: July 2017
We were on the cruise with the murder. Other than not seeing the glaciers, and being kept on the ship most of the day in Juneau that wasn't a big deal. Having researched what meat glue meat is, it is my opinion that they and maybe ... Read More
We were on the cruise with the murder. Other than not seeing the glaciers, and being kept on the ship most of the day in Juneau that wasn't a big deal. Having researched what meat glue meat is, it is my opinion that they and maybe all ships use it. Most people wouldn't know the difference, but if you check it out, you would prefer not to eat it. The rest of the food was good and the service was good. There was numerous times that a crew member couldn't tell you where something was. I had forgotten that the ship is really a floating mall. They are trying to sell you stuff day & night. I have no idea the true value of the diamonds or the watches, but I checked out the art when I got home and IMO you are getting screwed if you buy any of the art. On this cruise, the time in the ports was pathetic. I think that because there are at least 8 ships each week, they have made deals with each other, so there is usually only 2 ships at a time in a port. Other than going to a "famous" salon, or their jewelry stores you won't see much. The entertainment was primarily ship dancers. They had a "fake" Voice thing with passengers as the participants. One comedian for 2 days. We happened to have went on a Vacations to go, cruise, and found out that we paid $250+ each for that privilege. I would never go with Vacations to go. I wouldn't recommend this cruise and IMO, for the money you really can only claim, "I've been to Alaska. Read Less
14 Helpful Votes
Sail Date: July 2017
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin ... Read More
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin steward was excellent too. Though my cabin was very small, I was the only occupant, so it was fine. I would imagine 2 people staying in the cabin might be VERY uncomfortable! I did enjoy the ports too in Norway very much. This ship holds over 3000 passengers, and during the week of the cruise, most of them wandered around aimlessly in groups unsure of where they were going, seemingly always blocking entrances and exits to everywhere on the ship. I did learn out of the over 3000 passengers onboard, only about 700 were Americans. I discovered rude people with no consideration for others come from all over the world apparently. The ship is HUGE and it is a bit of a challenge figuring out where everything is. I ate dinner every night in the Botticelli Dining room. The menu was very limited, with one page remaining the same, and another page with different items, mostly all unhealthy choices with butter or cream, and rather bland and tasteless at the same time, too. My dining companions were all in agreement on how bland most everything was. There were NO healthy options on the menu, and also oddly, no choice of sides (potato, rice, vegetables, etc.) I wonder if this was to encourage people to pay extra for the specialty dining options. Also, after a waiter took my order one night, someone sat down in the empty seat next to me at the table. When the waiter brought over my food, he placed it in front of the passenger who sat down at the empty seat. Not sure what that was about. The dinner buffet on the Horizon deck was actually so much better-each night was a different theme, (Italian, Asian, Indian, etc) with SO much more variety to chose from, and so much tastier too!. I only know this because almost each night BEFORE dining in the dining room, I'd sample some of the buffet items about an hour before, first on deck well aware that the dining room dinners were VERY unsatisfying. Some of the dessert choices though were not bad, and did find some satisfying desserts. One more issue I feel needs to be mentioned here. One evening was the Captain's get together in the Piazza on one of the formal nights. A waiter came around with small bites to eat. I only spotted ONE waiter among the hundreds of passengers gathering in this area. After I sampled something from his tray, I approached him for more, he rudely told me "no" as others had not had any yet. Was the cost of these items coming out of his pocket? I don't think so. I feel that gathering should have been more prepared with more servers, and his behavior was totally unacceptable AND inappropriate. Probably just the ship cutting costs wherever it can, and overcharging for EVERYTHING on the ship that is NOT included. Read Less
5 Helpful Votes
Sail Date: April 2017
Embarkation day was both great and bad. I arrived at high time at pier but took no time to get my key, thus almost immediately to the ship. I did enjoy my Platinum membership for express boarding. But then the departure was delayed for 2 ... Read More
Embarkation day was both great and bad. I arrived at high time at pier but took no time to get my key, thus almost immediately to the ship. I did enjoy my Platinum membership for express boarding. But then the departure was delayed for 2 hours due to failure of the telephone system (a very strange reason). I note that ship’s public clocks were not at one, indicating the ship was not that well managed. The weather was still chilly and windy, yet the ride was smooth all the way to Oslo. We arrived on May Day and everything was closed but we benefitted actually from witnessing a large demonstration which looks more like a carnival, with music bands joining the parade. Next port was Warnemunde, for Rostock and Berlin. A frequent commuter train brings you to Rostock costing 2.10 Euro one way, while joining the ships transfer with a guided walk is something like USD99. It was stupid to go to Berlin which is too far, and the ship charges far too much. The port of Warnemunde is interesting, with a good riverside stroll, as if it was German Riviera. The ship’s food was adequate, I had no illusion about Princess food. Service attitude of staff generally improved much from my past experiences with Princess and dinner is served in the traditional manner though in an ‘express way’ (reheated food anyway and service flow was hurried and really fast). I can often finish a 4-course meal with tea in 35 minutes, certainly no fine dining and no ‘slow food’, rather it is eat and run. Horizon Court buffet was adequate but Princess retains its undesirable practice of not providing a tray so that one struggles with a plate and a soup bowl in both hands, and has to return for bread and salad. The good thing is that the dinner buffet lasts till 11pm so that you can return for something if you are not well-fed at the proper restaurant, and this is often the case as restaurant portions are sometimes small. The only alternative 24-hr eatery is the International Café, which serves desserts and snacks but you have to pay for tea and coffee. The tea is however all funny fusion sort, which to me is no tea. I would much prefer that they change to Horizon Bistro for 24 hours. Regal Princess is the new generation flag ship of the cruise line and it is well furnished. It is just like another Princess ship, with an older generation passenger mix. The main theatre has good sightline but the production shows are among the worst of the trade. It was like old fashioned 1960s MGM musical without the stars. Little light effects and no acrobatic stuns like on other cruise lines. After one viewing I decided that the shows would be totally forgettable. If you do only with singing and dancing, you have got to have at least good singers and dancers. Show production cost was obviously low compared with that of competitors. Tallinn is an ideal port for cruise ships because you can cover most of it in 3 hours and the town is walk-able from the cruise terminal. For St Petersburg, if you have a visa or hold a visa-waver passport, you can be on your own ashore. Bus 158 departs half-hourly from the terminal building to a metro station, where Nevsky Prospekt is two stops away. The bus fare is 40 ruple or roughly US$0.70 and I saw people simply pay the conductor $1. Otherwise there is no taxi or other transportation. If you have no visa, you have to join an excursion which is always over-charging. Here you have to go through formal immigration clearance even on an excursion. We have less time for Helsinki but it was sufficient, as sights are concentrated. A shuttle bus runs to town at EUR10 return but actually there is a city tram stop near the pier. The ship does not give public transportation details, except those related to them. Now with some 60-days to my Princess experience, I do see improvement in service. Restaurant staffers are polite and efficient, and my room steward has always been able to turn down during my dinner. Once on Costa Diadema I never had one turndown for the whole 7 nights as the steward’s preferred schedule for my room did not match mine. One observation is that there are still not enough small tables for Anytime Dining, but they do try to accommodate you in another restaurant if full. I always arrive early, and thus I enjoy a same table throughout the trip. Restaurant and room staff complement is mainly male. The food is adequate and restaurant service is in the traditional ‘correct manner’, food well presented if not always well-cooked. But overall dining service is, or has to be, quick, thus losing in any sense of fine dining, and in this Holland America is much better. Also Princess used to serve lobster in one formal dinner but now it is lobster and prawn: not adding prawn but serves less lobster, an example of cost cutting in food. A good point is that the buffet dinner opens till 11pm, so if you are still hungry you can return for a snack. Food choice is not bad in the buffet. But old timer of Princess will recall that the buffet used to be almost 24 hours. The only 24 hour eatery now is the International Café at lobby piazza and it serves good snacks free but charges for any drink. Overall on F&B, HAL offers better slow service and NCL better choices (though food is cooked less well). Princess does have member benefit for some free internet, and it offers recognition to members only in embarkation priority but no more. As I cruise practically once every month I always paid onboard deposits for future cruises, as I did on my recent cruises with HAL and NCL. I pondered upon whether to do the same with Princess, here the deposit is only USD100 and is fully refundable within 2 years. I did it finally but less readily than with HAL and NCL (theirs are non-refundable). Princess is not bad but in this highly competitive trade several cruise lines suit me better. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise