1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews

11 Princess Singles Cruise Reviews

From start to finish, this cruise was so much fun! Check-in was a breeze. Our luggage was delivered quickly. We went right to dinner. There was top-notch entertainment every night. If you were bored, it was your own fault. There is so much ... Read More
From start to finish, this cruise was so much fun! Check-in was a breeze. Our luggage was delivered quickly. We went right to dinner. There was top-notch entertainment every night. If you were bored, it was your own fault. There is so much to do in this ship. The Crown Grill steakhouse was fabulous. The filet mignon, New York Strip steaks and Porterhouse steaks were the best we've ever had. All the food was delicious everywhere on the ship. The staff was super friendly and aimed to please. The entertainment was terrific! There are different shows every night of Broadway quality. The comedian was hysterical and gave a clean show. I had to buy his DVD. Lotus Spa and and it's Enclave were phenomenal. We had so much fun! I wish we could have stayed another week. They couldn't do enough to make us happy. I can't wait to cruise with Princess again. Read Less
Sail Date February 2020
I planned my Australia and New Zealand vacation with Princess Cruises so I could see the most I could within the 24 Days I had down-under. I did this even though Princess Cruises does not have a single supplement so I paid suite passage ... Read More
I planned my Australia and New Zealand vacation with Princess Cruises so I could see the most I could within the 24 Days I had down-under. I did this even though Princess Cruises does not have a single supplement so I paid suite passage for two people. Princess Cruises was the only cruise line that offered the land tour. Since this was my first trip to the region I wanted to see as much of Australia and New Zealand as I could. The vacation started with a tour that took me from Sydney to Uluru then to Carins and back to Sydney before boarding the Princess Cruise ship the Ruby Princess for a 12 day cruise around New Zealand. I planned to complete my trip with two days in Sydney after the cruise. Mistake number one was thinking Princess Cruises would delivery on their commitments and provide assistance and keep me informed. Princess Cruises did however meet their cruise contract terms. However, this does not mean they were at all worried about me enjoying my vacation. I do want to say the Uluru and Cairns tour operated by a local Australian tour company was just wonderful. This might have set my expectations for the cruise. The three hotels we stayed in during the land tour was great the Hyatt Regency is in Darling Harbor and a short walking distance to the Opera House and Botanical Gardens. Just plan plenty of time if you walk (30 minutes each way) however it is easy to get around Sydney. The Airport Transfers contacted by this tour operator were handled very well with no issues. The Desert Garden Hotel in Uluru is the place to stay when traveling there. The two days were will planned the highlight was the aboriginal demonstration and program put on by a local group the Red Spaces Cultural Tours (I will do a separate review of this fantastic program). After the visit and this program, you leave Uluru with a greater appreciation of the Australian aboriginal people and importance the mountain was to their life in the outback. Off to Cairns, the Great Barrier Reef and Kuranda Rain Forest. While the tour provided a great experience in Cairns for the short two days we were there, you will want to plan more time. The rain forest has many trails you can explore and we just did not have the time. The land tour ended with a quick overview of Sydney and stop at Bondi Beach. I will do a separate review of the tour as this rating is not a reflection of that experience. This is where a good vacation experience ended and dealing with rude and unresponsive cruise ship staff begin. The written instructions/directions that are provided mean nothing it seems the Ruby Princess is an exception as explained to me by a Guess Services staff member assigned to address my concerns. My first encounter with a staff member at the coffee set the tone of the trip. I asked him if he could fill a souvenir cup I was provided for having the beverage package. The staff member stated yes took the cup and proceed to make the coffee. When finished instead of pouring the coffee from the paper cup into the souvenir cup he hands me both cups and states “pour it into the cup yourself and next time don't ask for coffee to be put into your cup.” By the way if you do purchase a beverage package keep a close eye on you cabin bill. Myself and a number of other passengers found improper drink charges on their accounts. Having to correct these erroneous charges takes time and Princess Cruises could correct the problem by flagging these and having the Guess Services staff research and correct them without passengers waiting in line during their vacation to identify the error. I will say a few of the staff like the bartenders at the Good Spirts worked to enjoy guess had an enjoyable experience. This was however the exception. Maybe these bartenders can provide some training to the others on how to provide a positive guess experience. The suite book stated a suite guess should contact Guess Services to make reservations in the specialty restaurants. After trying to reach Guess Services by telephone three times with no answer and the inability to leave a message, I contacted the specialty dinning room reservations by telephone and was told there was nothing available. After this and the inability to contact my room steward via the telephone I sent an email to my travel agent that forwarded it to Princess Cruises. This is when Guess Services first contacted me. Princess might want to ensue they can cover the telephone service and not have it hang up on passenger due to no response. I was told the Ruby Princess did not have a suite concierge and the reason suite guess were told to contact specialty dinning room reservations directly. Also throughout the ship there were signs that directed guess to go to deck 16 to make reservations for the Curtis Stone specialty dinning experience. I went there twice and there was no one available to make a reservation. Appears that Princess Cruises has substituted staff and customer service for the medallion program and experience. I also found that no one seemed to want to take ownership of your issue/concern or problem. I was often referred to several different people or desk until I stop them. I heard the same issue from many other passengers as well. My experience continued to deteriorate when Princess cancelled my disembark excursion they did not notify me and when I discovered it I was passed between Guess Services and Excursions Desk with little concern about my vacation time in Sydney. My Hotel Princess had reserved for me was less than two blocks from where the ship docked yet after they cancelled my excursion, they were going to have me wait on the ship until 09:45 to take a bus to the hotel. This would have wasted half of day of two days I had left in Sydney. I was able to get permission to leave the ship with my own transfer to the Hotel. This allowed me to get to the Hotel check my bags and book with the Hotel concierge the same excursion Princess cancelled. This was consistent with the previous assistance and responses Princess staff members. By the way Princess did not bother to try to provide me information on my transfer to the airport in two days. I will cover that next. So I successful saved the day in Sydney with little effort but no assistance or recommendations from the Princess staff. The Four Seasons Hotel in Sydney that I will review separately was fantastic. A $5.00 Australia Dollar Uber ride got me to the Hotel around 07:00 AM. The Bellmen were very helpful checked my luggage and I checked-in and they were going to text me when the room was ready. The concierge was great they booked me on a 11 hour Blue Mountain and Zoological Park Tour that left 30 minutes after the booking from the Hotel. Great day even with the heavy rains. When I got back to the Hotel my room was ready and my luggage was already in the room. One thing missing was there no information from Princess on my airport transfer. Since I had another day I figured it might be left with the front desk or concierge the next day or Princess would have a hotel representative present for part of the day. When I checked early in the morning the front desk clerk and concierge mentioned that there would be a Princess cruise ship representative in the hotel the next day at 0800 AM. Since my flight did not leave until 2:00PM I felt comfortable waiting to get the transfer information the next day. The next day after breakfast I located two cruise representatives in the hotel but neither indicated they were there specifically for although one indicated she support Princess passengers. When I asked about the time for the airport transfer, she stated to be at the pickup location at 0930 AM. I proceeded with my morning and checked out at around 0900 AM. Up at the pickup point at 09:15 AM and shortly afterward the representative came out and stated you might want to come back inside and sit for a while. She stated she called Princess and the pickup was going to be at 10:30 AM. At this point I told her to cancel the transfer and I would take an Uber. Princess never bothered to contact me or reimburse me for the transfers they did not accomplish. This was a 18 Day Cruise Tour that was to have four sea days. While Princess cannot control the weather, they can plan for possible alternate ports. Two of the itinerary stops could not be docked or transited due to weather and Princess just add sea days rather than trying to find another destination. While I don't want to speak for other passengers many other experienced cruisers also expressed their disappointment with the cruise and staff and stated they may take a break. Princess might want to do a critical look at the practices and polices on this cruise. I would not recommend this for a first-time cruiser. There appeared to no options when there is a weather-related issue to adjust the New Zealand itinerary where other cruises, I have always found that the cruise has planned alternative. I you want to see New Zealand for the first time don’t take a cruise if you have not cruised before. Also consider some alternate land options. I will be going back to New Zealand to see what it is really like and what I could not see with Princess. Read Less
Sail Date January 2020
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process ... Read More
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process very early. Shops with expensive prices. Atrium is a small hole in the vessel. Elevators are old and dirty. Not sailing again with a Princess. The staff seem to agree that Royal Princess have higher standards in food, cleanliness and ship entertainment. The cocktails were very overpriced. Coffee tasted like water, looked muddy. Tea was better option. Same breakfast menu every single day. Buffet posts and glass were extremely dirty. Staff around ship couldn’t answer badic questions, but gave honest responses, “sorry, I can’t answer that, maybe someone else knows”!!! I would spend a few hundred more and get a better experience with an alternate cruiseline. Many seniors with books in hand and ready for relaxation. Read Less
Sail Date September 2019
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
Sail Date November 2018
I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however ... Read More
I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however and eventually forgot. So summer 18 I decided to give Sapphire Princess a try: Room Good - super bed, good TV and good movies/ programmes. Awful smell from shower/ loo Staff Truly excellent. But a seasoned couple with 40cruises under their belt told me that in the past few years Carnival (who own Princess) have made cabin staff go from making up ten rooms twice daily to eighteen rooms in the same time. The couple felt guilty and upset for the staff about this. I too, had wondered why the staff had had to work for longer and longer every day. Now I understand. Excursions These same old time passengers - and others - advised that I should use Cruise Excursions which operate in each port of call, rather than Carnival’s Princess. This is because the Carnival ship’s charges are extortionate in comparison to Cruise Excursions, so more and more passengers are arranging excursions with Cruise Excursions before they leave to go on these cruise.ps. Entertainment Excellent - very good - only 45 minutes per evening unfortunately which is too little. Fitness I was lazy on this cruise so don’t know. : ( Food I have never written a review before now, but the food and corporate greed are the reasons I am writing this one. The food was truly awful. It was cheap canteen standard and so many passengers muttered about it - but said they never wrote reviews - that I decided someone had to do it or the food would just get worse. I stuck with salads but sent two dinners back which I’ve never done. The PR manager handled it excellently however - and, to be fair, this aspect iof Carnivals service is very good. I met one passenger who had sued Carnival - he didn’t say why - but he won. An example of cost cutting verging on the dishonest was when I asked for fresh orange juice. Instead I was given the reconstituted stuff they use on board and charged $4. So I went to the bar where it was made and asked again for fresh juice. The waiter genuinely seemed to believe it was fresh but I had had a look. I saw that Carnival had put reconstituted juice in a jug marked fresh juice and then charged me for it.... Rather than cause a fuss I pai but my goodwill was running out. The next day I did get fresh juice from fresh oranges but this time the fee was $4. 95.... I again paid but it was the last straw. One reason was that these incidents reminded me of Easter 18 - I was on another Carnival ship - P n O Ventura. As a solo passenger I pay hundreds of pounds more for a room - up to double the cost. I got the usual two chocolates in my room that first night. The next night I got only one. The manager explained that since I was the only person in the room I would only get one chocolate... For some reason a few other solo passengers got two ... Is this discrimination I ask? Seriously when another solo passenger and I complained, he reinstated the two chocolate policy for the duration of the cruise but said he would reintroduce it when we left. That is plain mean. Enrichment This is just another means of selling. Summary : Corporate Penny Pinching This is a lovely ship and, to a man, the staff is superb. But it is being ruined by corporate greed. Everywhere standards are being driven down by skinflint penny pinching. Carnival I am not saying that your board made the above decisions personally. But your policy of ruthlessly driving down costs by every nickel and dime - while posting profits in the billions - is responsible for such practices. With service such as that above however, your gravy train may seriously derail. At Christmas 18 I am going to India with Voyages to Antiquity. I hear they are decent people. I am looking forward to it. Meanwhile I’ve still got the cruising bug but this time around I shall keep you posted and would appreciate others helping. Read Less
Sail Date June 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
Sail Date May 2018
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all ... Read More
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all costs. I will be publishing this report to every relevant travel portal. Starting with the Ports visited: The ports were not bad choices, however port days were far too short except for curação. there wasn't enough time in each port to have a chance to walk around and have a chance to get to know the place. Excursions offered by princess were extremely limited and obscenely overpriced. i did not purchase any of princess' excursions. Trinidad was a hazard. i attempted to walk out into trinidad, as i had done with every other port, just to spend some time getting to know a little of the place. shortly into my walk i was stopped by a secret service police officer, who showed me her badge, and begged me to please turn around and go back to the ship and not continue walking, as i was walking into a death trap. i learned that a day or two prior to our arrival in trinidad, someone had been shot to death in the street of the city proper - near the port where we docked. Essentially, by running on only one engine and stopping in a port that was already known to be highly dangerous, princess was putting everyone at extreme risk. no warnings were announced at any time regarding these conditions in trinidad. It rained at every port, yet princess refused to provide umbrellas. The ship: We were running on only one engine for the entire journey. this caused the ship to suffer imbalance in the water. This fact was not shared with passengers. this was a fact that should have been shared with passengers as it is a hazard to run the ship on only one engine. princess is legally required to run ships and any equipment under the most stringent requirements of safety. running a 14 day journey on only one engine in international waters was extreme negligence on the part of the princess cruise company. We experienced extreme turbulence on the ship throughout journey, to the point that a man was thrown down and hit his head against a wall because of the rocking of the boat. Crew moved him into a seated position, which i understand was just an effort to try to help, but i have always been taught that in an emergency situation, never ever move an injured person before emts arrive to assess the injuries and proceed to treat the person. he had to be airlifted out by helicopter because of the injury. I am a pretty surefooted person and have very good balance as i am a dancer, and i was thrown so violently by the turbulence that i often tripped. In one such situation, i hit a banister hard enough with my hip to bruise it. Regarding running on one engine, if that one engine had failed, we would have been stranded at sea for an unspecified period of time before being located and towed to the nearest landing port. in addition to that unacceptable risk, with no engine power, the ballast pumps would have stopped working, and without that constant balancing of weight, the ship would list to one side, eventually capsizing. The staff: I experienced rudeness and disrespect most of the time. the front desk staff (except for a very few individuals), was an abomination to the phrase "customer service". my concerns and requests were consistently ignored, dismissed, or flat out refused. I commented to one front desk agent during a phone call that i had had enough of the attitude, and her response was that she wasn't "going to take attitude from me either". incredible. I was charged for things that i had never requested and never approved. I disputed these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I have disputed the charges on my credit card. I could not believe how horribly i was treated. I even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. I could not believe that i was being treated with such reckless cruelty and disregard. I wrote at least 4 letters to the general hotel services manager during the voyage. no compensation was offered. no reply was made to me. i informed the general hotel services manager that i would be writing a full report, and that it was the responsibility of princess' staff to convince me not to. no action was taken. The food: Princess has the worst food i have ever had on any cruise line. holland is far better, ncl is far better, celebrity embarrasses princess by comparison. princess' food is absolutely piss poor in every sense. i heard this from many many many guests. Every papaya i asked for was rock hard. raspberries were never available. strawberries were clearly frozen and defrosted before being served - hence most of the time, they were inedible. I had to fight every time i asked for blueberries. cateloupe, honeydew, and watermelon were all consistently rotted/past ripeness, mushy, inedible. The "variety" of dishes offered was pathetically limited. again, ncl, celebrity, and holland all embarass princess on food quality and variety. Most food was obviously frozen and defrosted. all of the seafood was frozen and defrosted before serving, which made it all rubbery, dry, cardboardy, and flavourless. the selection was ridiculously inadequate. in a phrase, the food was absurdly bad. At sabatini's i had to send two dishes back because they were flavourless and insanely oversalted. I could teach the chef how to cook, and i am self-taught. most of the food on the ship was insanely oversalted, or insanely too sweet. I cook better when i am sick enough to be bedridden. Popcorn was not available except at only one hour during the day, and not accessible at any other time, no matter how many requests i made. The soft ice cream was grainy, watery, in a word, disgustingly poor in quality. the only flavours offered were vanilla and chocolate in soft ice cream. no frozen yoghurt was available. for an additional fee, there was hard ice cream available in vanilla, chocolate, or strawberry. ridiculous. unacceptable. Drinks were inconsistent all over the ship. General: On embarkation day, the steward for my section barged into my room without knocking. i spent the day on lines 30 - 60 minutes waiting on each line, correcting screw-ups of the crew. Cabin: My bathroom was not working on embarkation day, and i was forced to walk out and use ship public bathrooms. my steward, after having barged into my room without knocking, offered only excuses about how he could not get my bathroom fixed because he was not the plumber. Cabin furnishings were outdated and dingy. I had been sent a message from princess before sailing, stating that i had been upgraded to a better cabin. I can't imagine what the worse cabin looked like. In my "new" cabin, the carpet was worn & stained. It was obviously very old. considering claims that the ship had been refurbished recently, it is obvious that absolutely nothing had been done with the cabin i occupied. The bathroom was filthy & had hair in it from the previous occupant. The balcony & deck furniture were filthy. There were stains on the bedside tables. There were pieces of small trash on the floor. the carpet did not appear to have been vacuumed. The shower had cracks & rust. my bed at home is way more comfortable than the bed in the princess cabin. Any time that i opened the balcony door, a panel in the ceiling howled. It was impossible to enjoy having fresh air in the room. I had to request extra blankets & the ones provided looked like they had been taken from a homeless shelter. One of the blankets had a hole in it. My bathroom did not work for a second time during the cruise. During the cruise the one single insufficient outlet in my cabin stopped working, which meant that i could not charge devices upon which i am dependent to run my life. i had to make numerous phone calls to the front desk to get this addressed. two (2) days after my phone calls to the front desk, i heard someone banging on my cabin door in the middle of day, claiming to be maintenance, and enquiring about my non-working outlet. Two days????!!!!!?? two days???!!!!!?? I told the maintenance person that i could not have him enter the cabin at that time, i needed privacy. i left my cabin shortly after that, and the steward for my section removed the privacy tag that i had placed into my door lock, and entered my room against my express wishes for privacy. things were removed from my cabin that i needed, and other things in my cabin were re-arranged against my wishes. i reported this to the general hotel services manager. No compensation was offered. Internet Access: It was obsecenely overpriced - - morally reprehensible pricing for an essential basic need for everyone. everyone must have regular simple easy internet now no matter where one may be. it is that simple. the price gauging for this is as morally reprehensible as price gauging for water and food. The internet barely worked. when it did, it would take copious amounts of time to get anything done, thereby eating up precious obscenely price-gauged minutes. Internet access is a basic need for everyone now, as are water and food, and should be available at no added cost for the entire ship. period. Entertainment/Gym/Fitness: There were not enough zumba classes. There should have been 2 (two) zumba classes per day (morning and afternoon/evening) - on every day - sea and port. There should have been more classes offered every day - not with extra charges - they should have been included. The gym should have been bigger. Club fusion was freezing cold all of the time. It was impossible to be there without wearing a coat. I wrote to the the cruise director, requesting more zumba classes. he disregarded my request about classes and did so in a quite indifferent unfriendly manner. One of the people who hosted karaoke was snotty and sarcastic with me. I don't remember his name. He hosted the voice as well. The karaoke library of music was extremely limited. None of the songs i looked for were in the library. It is one of the worst collections i have ever seen. The karaoke library had zero tina turner songs (and only one obscure ike and tina track, so what), it had no eurythmics, no pat benetar. The gym should have been bigger. Norwegian's, holland's, and celebrity's gym and spa areas are all much larger and put princess' dingy broken down jacked up "gym" and "spa" to shame. Because there were not enough classes, i needed the area where the mirrors were located to do my own series every day. but there were constant scheduling problems for me to do that, because that space was occupied throughout the day by princess' staff hosting money-bilking snake-oil-selling seminars. staff could have arranged to utilize other space for these "seminars" rather than constantly monopolizing space needed by those of us who really needed that space to maintain our fitness regimens. Spa: There were only 5 stone thermal beds for all of the guests who had spa access. i often could not get a bed, or had to wait for one. the spa, locker area, and salon were dingy and outdated. The aromatherapy steam room could only hold one person comfortably. Two people in that room would mean one would have to sit on the lap of the other. The sauna constantly stank of rotten eggs. I was in the sauna every day. It stank of rotten eggs every day. it was disgusting, but because i really needed the heat, i had to tolerate it by putting a towel over my mouth and having to breathe through the towel. the other steam/spa rooms were old, dingy, outdated, unappealing, and basically useless. The locker area was old, dingy, depressing. Folded towels on the shelves were frequently wet - - not fully dry. the spa robes were old, threadbare, and dingy. I was appalled at just how old, dingy, depressing, and totally unappealing or comfortable the entire spa was. Norwegian's, holland's, and celebrity's spas put princess to shame. It is embarrassing how gross princess' spa is. This is what princess calls a multi-million dollar refurbishment ?????!! Photographers: I tried to take some nice photos on nyeve, but the photographer could not have been less interested in helping me to get a good shot - - that i would actually be willing to buy. I did not buy any photos because they all sucked because the photographer did not care at all to help me get good shots, even though i asked and tried to get a few interesting looks. The photographer just rushed me to pose in the same stupid way that everyone poses. He would not help me to take photos that were uniquely expressing me, and would have been worth my money to buy. if princess wants to sell photos, photographers need to actually care about what people want, and take time to take photos that are genuinely desired. Casino: Scratch off games were entitled to a second chance via raffle on the ship. I bought several scratch off games, but the first time i bought them, the cashier did not bother to tell me that they had a second chance if i did not win anything in the scratch-off. i threw away tickets that i could have entered in the raffle. The second time i bought scratch off games, the cashier told me about the raffle. i returned to the first cashier to call him out on not telling me that i had a second chance to win something with non-paying scratch-offs, and he just gave me some dumb indifferent look. He did not care at all. i lost a second chance at the raffle for those scratch-offs because of his total indifference and lack of attention to customer care. I cannot believe that the majority of your employees on the ship are just like this. it is truly unfathomable. If that cashier had been in my shoes, he would have been extremely disappointed and upset. "Art" Gallery: "fine arts" ???? it was all trash. not a shred of "art" to be found. Medical: As with the internet, medical care is price-gauged, and minimal in scope. morally reprehensible. Disembarkation Day: As i stated above, i was charged for things that i had never requested and never approved. I was on the phone fighting about it starting at 5:30 am on disembarkation day. the ship was so extremely turbulent with only one engine, that i did not sleep at all during the previous night. I had to go down to the front desk to dispute these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I had to make dispute and fraud reporting phone calls throughout the day to my credit card and other financial institutions. As i stated above, i even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. Even during my dispute with them over the charges, robyn took the things i was saying during that conversation and twisted them on me as i was speaking. my statements were completely disregarded. I could not believe that it was happening. Customs: There was a very long line to wait to pass through customs. Negative surprises: Everything from day 1 until walking off of the ship was a negative surprise. This is my report on princess' failure to deliver value for the fortune of money they charged me, on every level. Read Less
Sail Date December 2017
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the ... Read More
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the passengers that stay on board while in a port. The dining menu was good and the steff was great, they were very proficent and professional and was very attentive to your needs.The cabin staff was very good and provided whatever you needed. There is a lot of needed improvement in there entertainment. It would be nice if they provided more venues instead of the same two or three they schedule they just move from one place to another. I feel that Princess provides their activities for the oldest passengers when some of us are still young at heart and would like more then just flying paper airplanes, knitting and art auctions. I don't think I will be sailing with Princess again. Read Less
Sail Date November 2017
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not ... Read More
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not comfortable. Even after notifying the customer service, the housekeeper has put extra covers ... And nothing more! Bad has my back all the holidays! (I've never had a problem before with my back and since I came back it all came back normal!) Secondly the buffet on the 14 floors, they could not find a place to sit, lots of older people with canes and walkers on our boat and they went around the two rooms without finding a place and finally margin in their room or coffee in the 5th and sometimes I found a place in the bar to eat a donut and a coffee. If I ended up finding a place I would fill so much couple as I am 42 years old and not give my place to an elderly person with difficulty in moving it. It's a lot of trouble because in town if a pregnant woman or an elderly person needs to sit it will give me pleasure to give her my place, this is part of my values. I find it awful to experience this. My trip costing me over $ 9000 can. And I think we should be forgetting to fight to find a place to eat is ridiculous! Or even lunch in his cabin! The dining rooms are open from 7 am to 9 am with services. They are ridiculous to put a alarm to be able to have a lunch on the boat. Following my complaint they did absolutely nothing! But they are not bother to take the total on our credit card. So disappointed with this trip ... thanks to Princess! Read Less
Sail Date September 2017
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I ... Read More
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I was not bombarded with a sales person. The entertainment was lacking. The food in the dining room was inedible....hard frozen and tasteless fish. The preparation of food was handled without gloves. Men making pizza wiping hands on face and apron barehanded kneading the dough. Food handlers in the buffet were not wearing gloves when handling food. The elevators were also difficult in deciding when to open and close the doors.. (Timer??) The TV was not user friendly. The staff not helpful. I have been on over 20 cruises and have nothing nice to say about this one. I traveled on Ruby Princess 2 years ago and it was head and shoulders over the Emerald. It was my birthday and the service was so slow that we missed my cake in order to see the next show on board. Read Less
Sail Date July 2017
Don't quite know where to start - the queing, cold food, no seats in bars after dinner, so many small things resulting in a disappointing cruise. Breakfast was a nightmare having to queue to get into Horizon. Other mornings I was ... Read More
Don't quite know where to start - the queing, cold food, no seats in bars after dinner, so many small things resulting in a disappointing cruise. Breakfast was a nightmare having to queue to get into Horizon. Other mornings I was actually in Caribe and had to ask to get out as the gate had been locked. our cabin was shabby to say the least with mismatching unpressed, fading duvet covers and on one occasion our twin beds were made up with duvet covers as bottom sheets leaving about a foot of mattress uncovered - I found this quite unbelievable certainly not what I expected and totally unacceptable. When we asked our cabin steward to change these she did so explaining to us that there was a shortage of bedding for beds made up in single configuration - that was certainly a first! Trying to grab a sun lounger was impossible unless you were out before 8 am. The beds were so close together you had to crawl up from the bottom as there was no space between - most undignified! We were 4 females travelling together and had our request to be on a table for 8 or 10 confirmed, however we were put on a table for 4 and I spent my holiday looking at a wall at dinner each night. We did ask to be moved but were told there was nothing available. These are just a few of the many complaints we had certainly not what I expected. I had been looking for something on a par with P&O but nothing could have been further from the reality. This was my first Princess cruise and whilst I 'never say never' I can't see me taking another - we can be much better served on other lines. This cruise was just a huge letdown an experience not to be repeated. Read Less
Sail Date May 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click