1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews

136 Princess Santiago (Valparaiso) Cruise Reviews

I can't understand why a big cruise line like Princess simply doesn't understand what is vegetarian and what is not, despite being advised repeatedly. Overall, not blown away by the cuisine. I'm afraid too that reception ... Read More
I can't understand why a big cruise line like Princess simply doesn't understand what is vegetarian and what is not, despite being advised repeatedly. Overall, not blown away by the cuisine. I'm afraid too that reception staff were not particularly knowledgeable about the port arrangements on one particular day, in fact giving me completely inaccurate information and causing a degree of stress re availability of our tour operator. Otherwise staff were very friendly (mostly) and helpful, ironically especially so in the dining rooms. As far as entertainment was concerned the Princess dancers were really good but other acts were a bit dated. Our balcony cabin was fine but maybe the level of service and overall standard of cleanliness were a bit short of what we've had in the past. Overall I think this cruise experience may have called time on our many years of cruising. It wasn't awful but it just wasn't special enough. Read Less
Sail Date March 2019
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), ... Read More
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), that was rushed and felt a little unsafe, and Puerto Vallarta, Mexico, that was a free day to unwind. We chose eZAir for our flight (13 hours) from LA four days earlier and the only regret was not arranging our departure from Phoenix via LA/Santiago. The Star Princess was a welcome relief after a disastrous inaugural repositioning cruise with MSC Seaside. We have been on the Emerald Princess a number of times, so the Star Princess, a sister ship, was very familiar and a welcome relief. A few glitches arose such as the 5:15 PM supper start; 6:00 PM is much better and definitely preferred. Entertainment and food selection at Supper seemed to be slightly less diverse then previously but was vastly better than my previous encounter on the Seaside. Food would rate a 4/5. Dining, cabin, bar and general services were exemplary and would rate 4/5. The one exception was the staff member at the Captain's Circle Counter who was not courteous when I spoke to her rather somewhat short/rude. Entertainment was good (3.5/5), especially the stage productions, but overall slightly more muted (comedy, rock bands, classical music, etc.) than my last Princess cruise from Rome to Ft Lauderdale. Most of our shore excursions were private as there are no guarantees with Princess and we get, more for less. Most of these I will review through Trip Adviser. Overall this cruise provided some healing from past cruises and new friends. We will once again return in 2021 for a 31 day fall cruise via Vancouver to Sydney, Australia. Read Less
Sail Date March 2019
We did the 30 day cruise in December and spent the winter in Argentina and Chile. The logical choice was to return to California on the same ship from Santiago. We are fairly new to cruising but we love the Star Princess. The staff seems ... Read More
We did the 30 day cruise in December and spent the winter in Argentina and Chile. The logical choice was to return to California on the same ship from Santiago. We are fairly new to cruising but we love the Star Princess. The staff seems to be genuinely friendly and wants you to feel like part of the family. A couple of the ports were a little disappointing but I don’t think it was the fault of Princess. Our interior cabin was comfortable but I wish there had been a comfortable chair to sit on in the cabin. There are plenty of places to do that around the ship however. We usually ate at the buffet, the food was comparable to the main dining room but there were a lot more things to choose from. We did eat “out” at Sabatini’s one night and it was excellent. The port excursions we booked through Princess were pricey but well done. The embarkation in San Antonio was good, but I thinking Valparaiso is a much more interesting town. Disembarking in Long Beach was a breeze especially considering the last minute change in berth Read Less
Sail Date March 2019
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, ... Read More
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, we picked this itinerary. Being familiar with the Royal Princess, having sailed with her before, and having been told that she was refitted with new mattresses, new wi-fi, new Medallion sophistication our expectations were very high... We were given the wrong information.. With the exception of a few members of the crew, the staff was efficient but without personality. We seldom saw the ship's officers, common on most cruises. The captain was glib and amusing from the bridge. We laughed at his "rolly-poly to describe any rough weather. The entertainment was very good initially, but the last vocalists were not familiar with the passengers' preferences. Our biggest food problem was we found hair several times in our meals. Not what we expect from Princess Read Less
Sail Date March 2019
The star princess is bit dated. I heard they are taking it of service next year. I wouldn’t recommend any ship in same class as star princess.Worst area was food, and particularly horizon court. Not much choice, and food some times over ... Read More
The star princess is bit dated. I heard they are taking it of service next year. I wouldn’t recommend any ship in same class as star princess.Worst area was food, and particularly horizon court. Not much choice, and food some times over cooked and sometimes undercooked. For example, avocado tomato sandwich was like a brick. Had to throw it away. Food was very bland. Ice cream and pizza were ok. Deserts were great. In house shows were ok. British Invasion was ok. Not great. Out side professional shows were very good. ( like violinist, Argentina tango show on last night, Las Vegas vocalist). Public facilities inside were kept up very well. Elevators were acting bizarre first day. Some of the machines in laundry facilities were not working Cabin was ok, and showing it’s age. Some rattle. There was hole underneath the balcony door. Staff were for the most part helpful and friendly. Itinerary was good. Went through most beautiful part of world. And some amazing scenery. Good choices in shore excursions. Read Less
Sail Date February 2019
After traveling to Europe for many years,we decided to try something new and different. My husband suggested trip to South America and that’s where we went.We decided that going on a cruise would be much more enjoyable that flying from ... Read More
After traveling to Europe for many years,we decided to try something new and different. My husband suggested trip to South America and that’s where we went.We decided that going on a cruise would be much more enjoyable that flying from place to place. Coming back home after more then a month of travel(we did pre and post travel on our own), we declared this trip a big success. Embarkation and disembarkation went very smoothly,no lines at all.Our cabin was clean,dining room staff tried very hard to please us. We enjoyed every port except Puerto Chacabuco.Volunteer Point was absolutely amazing.Destination lecturer was very informative and entertaining. What we didn’t like that much: aging ship,food-hit and miss,very average entertainment(with the exception of the Born to Dance show). Will we travel with Princess again? We may try different cruise line for comparison. Highly recommend going to Lima,Cusco,Sacred Valley, Machu Picchu before and Iguazu Falls and Rio after the cruise. Read Less
Sail Date February 2019
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library ... Read More
We chose the Cape Horn & Straits of Magellan Cruise because of the itinerary and past experiences with Princess. But the Star Princess was a real disappointment. The ship had so much wasted space. I never saw anyone in the library as it didn’t have any books. The art gallery was enormous but again never saw anyone in there. The international cafe was great as was the food but we could never get a seat as people were constantly in the Piazza area for the entertainment hence no seats to enjoy your coffee and food. Maybe that wasted space in the library and art gallery could have cafe seating. The whole layout of this ship was a disappointment compared to other Princess ships we have been on. Also the staff were the most miserable lot we have cruised with. The front desk was appalling as was the staff in Portofino. Night time entertainment was terrible. Positives about our cruise was the excellent embankment and disembarkment and tendering at ports. We really enjoyed all the ports especially the Falkland Islands. We organised our own shore excursions as Princess shore excursions were overcrowded and extremely overpriced. Unfortunately would not choose another Princess Cruise on the Star Princess no matter how good the itinerary was. Read Less
Sail Date January 2019
We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not ... Read More
We took this cruise because of the itinerary to Hawaii. Embarkation/ Disembarkation: Getting on was very easy and orderly due to the schedule given before hand. Did the self-disembarkation. Very good and no crowds. For those not sure about disembarkation: If taking the scheduled disembarkation, luggage must be out in the hallway at suppertime the night prior. Everyone must be out of their cabins by 8am and form up in their selected disembarkation point (lounge) even if their scheduled time is 10am. They will get their luggage on the pier then go through customs. Self-Disembarkation is where you take your own luggage off so you can keep it until you leave. Must be physically able to take your own luggage without assistance.The last self-disembarkation time was 7:30am. We walked right off and breezed through Customs. Only problem was I had to carry our suitcases down a couple of flights of stairs because we were on a lower deck and all of the elevators were full from upper deck passengers leaving. Food: Mediocre - Dining room: some flour white cream sauce all over the lobster tails..yuck. Steaks were full of gristle. Always rushed because we had early dining. Buffet: Lunch in the buffets were virtually the same every day. Cafe Caribe food always cold. Seemed to run short of things the last couple of days. Speciality Restaurants: Can't see paying extra for specialty restaurants. Cruise food should be good enough that I don't have to pay extra for good food! Staff pleasant but you are invisible if not an Elite or you tip first. Piazza (open area/grand stairway decks 5-7) too crowded since most events held there. Crowds out people who want to sit and enjoy a coffee/desert from the International cafe. Asked for a hot tea at the International Cafe later one evening. It was served cold. When we told the waitress it was cold, she replied," That's the best I can do. We haven't had hot water all day." Cafe seating was full due to violin players in the Piazza. Brought a coffee and desert up to the Crooners bar on the 7th deck. Told off by the waiter and told to go down to the food court. Always crowded so didn't use 9 out of 15 paid for speciality coffees. Assistant Cruise Director Mark was great. The actual Cruise Director...not so much. Entertainment: High school student grade performances of Production shows. Really enjoyed the lectures given by Dr Faff and Mr. Sanchez. The violinists, Tiki Dave and his wife were all very good as well. Read Less
Sail Date January 2019
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - ... Read More
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing. Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering (especially kitchen staff - shouted arguments), front office staff inefficiency and uselessness, and HORRIBLE Disembarkation experience (Princess' fault - NOT U.S. Customs' fault, as Princess staff tried to blame). ALMOST FOUR (4!!!) HOURS STANDING AWAITING CLEARANCE!!! SOME PEOPLE MISSED FLIGHTS. THIS WAS PRINCESS LINES' FAULT - NOT CUSTOMS' FAULT, AS THE PRINCESS LINE STAFF TRIED TO BLAME. If Customs is slow, then we should have been provide a comfortable place to wait - such as a dining room - instead of being forced to wait, initially, in a space which did not have enough seats for everyone (1.5 hours standing) and then outside on concrete standing in line for another 2 hours!!! Additionally, the announcements which were made by ship's services were not informative at all. Our dining room steward and assistant, Michel and Paul, were two of the very few bright spots of this cruise. The dining room managers/greeters were always pleasant. There were several other stewards and assistants that we encountered during breakfast, lunch, and incidentally during dinner who were quite good, too. However, there were a few we encountered during breakfast and lunch who were brusque or snippy - possibly because they are overworked or because of the disorganization that seemed to pervade the entire ship's crew. Horizon Court - cafeteria-style dining: small, confined area with ostensibly a one-way entrance and exit which fails to work. Not nearly as many options as Holland America, and much more difficult to navigate. Also, for both dining room and buffet, quality of food is rather low (e.g, use of chemical whip instead of whipped cream, canned or frozen orange juice instead of fresh orange juice, most soups using the same apparently corn-starch-thickened base. Some seafood (lobster, e.g.) and fish was apparently thawed and then refrozen - mushy. Worst shipboard internet ever!!! Slowest and therefore most expensive internet ever encountered aboard a cruise ship. Definitely one of the reasons never to sail with Princess Line again. There were two issues that prompted a visit to the front office staff, both of which were raised during four visits. Neither was resolved during the visit, nor was a follow-up call received at any time (as promised). Read Less
Sail Date March 2018
My wife and I were looking for a follow-up cruise to our cruise of a lifetime aboard Oceania. Having cruised Princess a number of times we felt it would have good quality but in no way equal to Oceania. Boy were we disappointed. We were ... Read More
My wife and I were looking for a follow-up cruise to our cruise of a lifetime aboard Oceania. Having cruised Princess a number of times we felt it would have good quality but in no way equal to Oceania. Boy were we disappointed. We were expecting a Pontiac and got a Chevrolet. It started with an 1-1/2 ride on a bus with seats that were very uncomfortable. When we got to port, the embarkation was great. The room was wonderful. Nino was beyond wonderful,always there and always looking to help. Now it starts going downhill. Food was food. Edible but nothing that we would want the recipe for home use except for Vines which was a great value with excellent sushi/tapas. This goes for all included restaurants. We did not go to any add-on restaurants. The entertainment, except for Ronnie and Scottie, was mediocre. From here it gets bad. Not really enjoying wearing long pants for dinner, i read the brochure and found the definition of business casual to be "what you would wear to a fine restaurant at home". It next said no shorts. As we live in Southern Arizona, this was very ambiguous and I called home office for clarification. They informed me that "dress shorts" would be acceptable. We packed accordingly. First night of business casual we were taken out of line and told we would not be allowed in restaurant without long pants. No matter how many times I told them that I had checked in advance they would not budge saying they had to follow the rules. I showed them a copy of their rules but they continued to not believe that I had called and gotten approval..During this discussion, many men in jeans and ladies in peddle pushers were allowed entry. I honestly feel that if I had gone to my room and put my pajama bottoms over my shorts they would have allowed me entry to this exclusive restaurant. Pardon the pun, but this left me with a bad taste in my mouth. At the end of the cruise we had a credit as a tour had been canceled. Paid for this with credit card and they indicated credit will take 4-6 weeks to receive as they had to do an audit. I know, and you know, that if I owed them money there would not have been an audit. Just a charge on my credit card. Will take a lot to get me back on Princess. Read Less
Sail Date March 2018
Took cruise in order to circumference South America. Good cruise except for the nonexistent wi-fy. No way to keep in contact with family except at the ports due to the ship’s poor internet during the entire cruise. The main dining ... Read More
Took cruise in order to circumference South America. Good cruise except for the nonexistent wi-fy. No way to keep in contact with family except at the ports due to the ship’s poor internet during the entire cruise. The main dining room meals got boring after second week. More variety for menu options on Lido. We did go to the specialty steak house restaurant for a Birthday celebration. We did enjoy our dinner and the service at the specialty restaurant. Sea days had lots of activities to keep one busy. Movies were current and enjoyable. Booked only one ship tour. Found more ship tours were offered once on board the ship, but we had already booked tours with companies outside the ship. Port lectures were great. Expecially enjoyed Julio, the port lecturer. Embarkation was smooth in San Antonio, but very very slow getting off in LA. There were a lot of sick folks on this cruise and did not see any extra precautions by Princess staff to contain. Read Less
Sail Date March 2018
We enjoyed the itinerary and had a good time. But, as usual with Princess, the food varied widely from excellent to terrible. The first week, the food in the main dining room was really high quality. Then it went downhill during the second ... Read More
We enjoyed the itinerary and had a good time. But, as usual with Princess, the food varied widely from excellent to terrible. The first week, the food in the main dining room was really high quality. Then it went downhill during the second week. The food in the buffet was consistently poor throughout, by the way. Can't recommend eating there unless you're in a rush. Princess needs to get some quality control in their kitchens. I should also mention that the entertainment staff and cruise director and his assistants were excellent. I especially enjoyed the Zumba classes. But the specialty entertainers that they brought on board left a lot to be desired. The singers were like old-time Vegas singers, very flashy but not good. And there was a magician and juggler. We did enjoy the hypnotist, though. Pretty funny. Although there is definitely room for improvement, we enjoyed the cruise. Read Less
Sail Date March 2018
The activity staff was great on the ship with Trivia and games 2 times a day. The ship did not have enough interesting enrichment sessions except for fellow passengers who did the bike ride from northern Alaska to bottom of South America. ... Read More
The activity staff was great on the ship with Trivia and games 2 times a day. The ship did not have enough interesting enrichment sessions except for fellow passengers who did the bike ride from northern Alaska to bottom of South America. Their presentation was amazing! The food on the cruise was just ok with dinners taking over 2 hours due to delays in the kitchen. We did enjoy the ports booking our off the ship tours and wondering on our own. The cabin was a nice size and the bed very comfortable. Drinks on the Emerald were expensive and not good. We were able to bring on wine since the ship had very little inventory. The debarkation process was the worse we have experienced ever in LA. It took over 4 hours causing us to almost miss our flight home. People having foreign passports had even longer delays. Just terrible to end the cruise with long delays.... Read Less
Sail Date March 2018
Chose cruise for route and timing availability. Food was acceptable, bar staff good. Some dining room staff were rather surly and acting as if they were near the end of their contract and had no intention in renewing their contract. ... Read More
Chose cruise for route and timing availability. Food was acceptable, bar staff good. Some dining room staff were rather surly and acting as if they were near the end of their contract and had no intention in renewing their contract. Had the same annoying art auctions as Carnival. Pushing notion that if you were savvy enough to buy their art onboard, it would enhance your image as being a worldly, cultured and sophisticated person. While onboard, tried to extend cruise by 28 days. Was offered a "real good discount". On analysis, the offer was for a lower category stateroom and a per person increase in cost of $60 per day, plus $720 to change our Princess-arranged flight connections. At the same time of this offer, our travel agent advised us that the ship was 20% overbooked and that Princess was offering already-booked passengers discounts on alternate cruises. Disembarking was a joke. 8 US Immigration booths with only 7 Immigration officers to handle 3800 passengers! Princess obviously knew the timing and logistics when making flight arrangement for disembarking passengers. At least 60 passengers on 1 flight to Toronto had to be rebooked - spending 12 hours sitting in the airport. Read Less
Sail Date March 2018
first we enjoyed the overall cruise . the staff and service was great. the ports were good we took independent excursions La Serena Chile toured with La Citro Verde great tour if you have a chance go for it every where we drove the citons ... Read More
first we enjoyed the overall cruise . the staff and service was great. the ports were good we took independent excursions La Serena Chile toured with La Citro Verde great tour if you have a chance go for it every where we drove the citons people waved .. lunch was a delight the guides where wonderful rating ten plus!!! San Martin Pisco Peru had a combo tour but sea conditions canceled all Islas we did do the tambo Colorado ruins it was interesting returned to port area had comp pisco sours since only half tour negotiated price down tour was Milsy tour rating ok guide for ruins was good Lima we used Haku tours spent entire day city , lunch,, catacombs museum largo great tour Sean Paul was our guide what a first class individual nice nice guy with a great knowledge and love for is area and work.. ratings couldn't be any higher top notch please use them Costa Rica Odysey tour combo tour hanging bridges and zip lining very good only tour that would let some zip most you had to choose one had a good time lunch was very good rating very good San Juan Del Sur used ship excursion long ride it was ok lunch was very nice guide was very knowledgeable was a typical bus ride with stops rating ok Puerto Vallarta own our own good day now for the negative princess lies and deceits' I was told by princess day before arriving wine package price and availability on ship they cancelled it we where informed by princess the time to arrive at pier and that there transfer would get us there at that time so we could see San Antonio didn't happen because we stood in line dragging our luggage for several hours princess also makes it clear about bring wine and alcohol on board from ports well did you know that the passengers on board where informed they could bring it without charges because we arrived on the second half we where treated and not informed as second class hey how about disembarking we followed the guide lines until we realized we where going to miss our flight then we got into line and waited!!princess blamed customs but when we got to customs we zip right through sorry for finishing my review negatively we did enjoy the cruise just not how princess handled the issues will we travel on princess again yes we as a group booked 2019 already Read Less
Sail Date March 2018
Mid march is a great time to get away from a long dreary winter. If you seek a little adventure then I would suggest you sail on the 16 night Andes and South America cruise. We opted to fly in to Santiago and take the Princess ... Read More
Mid march is a great time to get away from a long dreary winter. If you seek a little adventure then I would suggest you sail on the 16 night Andes and South America cruise. We opted to fly in to Santiago and take the Princess transfer to the port of San Antonio. We rode on a modern air conditioned bus. The ride was about an hour and a half. We had no washroom so you may want to use a facility before leaving the airport. We had a smooth embarkation. The life boat drill was held in the a public area with a lot of other passengers. We did not have to take our life jackets. I made sure we sized our jackets to our torsos. One less thing to worry about in an emergency. The itinerary probably had a lot to do with the fact that very few children were on board. The passengers were primarily American, Canadian, Australian, Chinese and United Kingdom. The first port was Coquimbo. We opted to rent a small van with other cruisers. We traveled to popular tourist sites and visited the marketplace. We were vigilant. Keep in mind that vendors want to barter and they do not give fair exchange for your US dollars so you want to firmly have an idea of the currency values. We met a woman who traveled the local bus and had her necklace ripped off her neck. This part of the world is not the place to show off your shiny things. Our sea days were no problem as the entertainment was stellar. We actually found it hard to keep up with the activities. We had sailed on the Emerald in August and the programming was flat. A change in the cruise director made a big difference. We left the ship at San Martin on a Princess overland trip to Machu Pichuu. That trip is worthy of another blog. Truly one of the "wonders of the world". Since we were off the ship, I can not give any information on San Martin or Callao ports. In Puntarenas my husband tried to get on a zip lining excursion but it was booked up. Keep this in mind when you are looking at activities. I found San Juan Del Sur was scrambling to give all of the Princess cruisers something to do and see. I did hear that all going to see the volcano and Granada were pleased with their trip. Be very careful at this port that you get back to the ship. I really recommend a Princess excursion as there is only one way back to the ship. When our excursion was heading back there were two accidents on the road and traffic had backed up. Princess only guarantees they will wait for you if it is a Princess sponsored trip. Two sea days and then a stop at Puerto Vallarta. Most of the passengers were familiar with this location as our fellow cruisers for the most part were experienced travelers. We took the local bus to downtown. We paid one US dollar for two tickets. The price of the food seemed high but the drinks were much cheaper than onboard. We really missed Princess offering "happy hour" so we celebrated on shore. We had two more sea days to finish out our trip. Some thoughts on our ship, the Emerald Princess. She was a really clean ship and the crew were always painting every morning. It is true she is a little worn around the edges but she is still one of my favorite ships. Once you remember that 7th floor (Promenade Deck) is the key to get forward and aft then you can travel anywhere around the ship. All of the important areas such as Customer Service and Captain's Circle flow from the atrium stairway. On the 5th floor is International Cafe. International Cafe is awesome. The staff baked the best and freshest doughnuts I have ever tasted. The morning always included fresh and unusual baking. My favorites were chocolate almond croissants and blueberry white chocolate muffins. You really should consider buying a coffee card on this cruise. It gives you a discount on 15 coffees. The rest of the coffee on board is ............. (not very good)! The food is OK and everyone seems to find enough to eat. We ate in the dining room because we like the personal touch from our servers and I have diet restrictions. The Emerald Princess really is good at food preparation for special diets. Our head waiter got really excited about planing food that I could eat. I would eat lunch in the dining room and my food was waiting for me. This is impressive! I really enjoy having full table linen every night. Some of the other cruise lines have dropped dressing up the tables. Princess still gives the luxurious dining experience. Two observations before I wrap up. Captain Todd's noon address was informative and interesting. I loved that the spa was soft sell and not pushing too much. If only they would stop putting all the paper advertisements in my mailbox. Disembarkation was a complete disaster and if you had a flight before 3 p.m. then you missed it. Not the fault of Princess but of the Customs people. We left the ship at 10 a.m. and got through our customs clearance at 12:45. This experience stops me from giving this trip 5 stars. Princess could have checked in the lineup who had flights that were in time sensitive positions. Some people in front of us were not flying until 9 p.m. Sometimes Princess is slow to think in times of crisis. In closing I must mention what a thrill to talk to many cruisers on this voyage. I was happy to meet fellow cruise critic members. I hope we meet again on the waves! Read Less
Sail Date March 2018
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few ... Read More
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few times and Nicaragua, we were not interested in excursions to I can't speak to any of those. This was our 4th sailing with Princess. Crew was always friendly and service was very good. We had main dining room late seating. Food was good and sometimes very good. Dining room had some issues with wine menu, many options were not available. Also, prime rib with no horseradish; twice! Not sure if these are related to re positioning or not? Just odd. Entertainment was pretty good. In Peru they brought on a local group that performed native songs and dances. Appreciated that. Special singers and musicians were good as well as the Princess orchestra and the other acts in the lounges. Better than some ships I've been on. Inside cabin was laid out well with lots of storage. We were on deck 10. Highly recommend. Only cabins above and below us, so no extra noises from theatre, kitchen etc. Bed was comfortable. Cruise staff organized a lot of activities for sea days and we enjoyed the movies on deck. Ports of call - Took the free shuttle to Lima and then taxied out to the coast. The shuttled dropped us at some big mall in the middle of town. Costa Rica port is not very representative of the beauty of CR. I'm sure if you took a tour, you were able to see more of the beauty of this country. The port was dirty and nothing to do. Beach was filthy. Again, not the CR I know. San Juan del Sur Nicaragua was a pleasant surprise. Nice little beach town with restaurants, shops and much cleaner than Puntaranes. Puerto Vallerta was great. Having never been there, we enjoyed the old town and the walk along the promenade area. Half of the cruisers had been on this ship since Buenos Aries, (so 30 days in total). As such there was a real feeling of camaraderie. When we disembarked, the US immigration decided to fingerprint every non US citizen, so the process was very very slow. We ran about 2 hours late and I know there were many people who missed their flights. Not Princesses fault, but they could have been more informative with their announcements on the ship with updates. All in all had a good time. Read Less
Sail Date March 2018
we wanted to see south America, where we'd never been. From Santiago, not so much of interest near the coast, but all ports were good. Very dry desert. Lots of poor people everywhere. Some things I wanted to see over 2 hours from ... Read More
we wanted to see south America, where we'd never been. From Santiago, not so much of interest near the coast, but all ports were good. Very dry desert. Lots of poor people everywhere. Some things I wanted to see over 2 hours from port, so not worth it for old people. found the guides everywhere were outstanding. The ship was very nice and well laid out. It had lots of sea days, so they were relaxing. A very good cruise. a little too many sales activities. we did Princess excursions and all were very well done and arranged. Of course, Spanish colonial cities have mainly a church, govt buildings around a square, and a few other scenic points, so you see that everywhere. Inca ruins were very interesting. Costa Rica rainforest drier than I expected, and hoped to see more animals, but rainforest tram was great (and not scary at all like I feared). The nature walk was through a zoo, but you did get to see the animals at least. some excursions were very expensive, so couldn't see all that really we would have liked. After you get there you see where you might have liked to stay longer at places, which is not possible with a group. Read Less
Sail Date March 2018
We chose this cruise because we did not want to go around the horn but wanted to visit S. Am. We have sailed on Princess several times in the past and like to book our next cruise prior to leaving the ship. Princess always seems to have ... Read More
We chose this cruise because we did not want to go around the horn but wanted to visit S. Am. We have sailed on Princess several times in the past and like to book our next cruise prior to leaving the ship. Princess always seems to have excellent entertainment, food, and services. The one downside members of our group mentioned this trip was the lack of Happy Hour at the Wheel House. That has always been a gathering place of many in the past and we were sorry to find it was not included on this trip. Also the wine package was listed as being available prior to sailing and upon sailing they found this also was not available and many wines listed on the wine list they did not have. This did not affect myself or wife as a rule but I did hear other passengers growling about these issues. Overall this was a great cruise again this year. If you ever see Dinesh, tell him hi from the group of 8 from the area of Wyoming. Read Less
Sail Date March 2018
The dinning room experience was good.. Great service. Food served hot. We thought the food was good. Quantities are a bit less but that is ok as one can always request a second plate. With back to back cruises the menus were repeated ... Read More
The dinning room experience was good.. Great service. Food served hot. We thought the food was good. Quantities are a bit less but that is ok as one can always request a second plate. With back to back cruises the menus were repeated but still good choices. The onboard entertainment was a good mix however some shows were repeated because of the back to back cruises. The under the stars movies were enjoyable. Internet service of course was poor at best and WIFI in these ports of call was nearly none existent. The embarkation process and disembarkation was smooth. Elevator service was slow. Good job of tendering which can be a mess. We chose the cruise primarily for itinerary, primarily going around Capehorn. The ports wre great and the weather was exceptional good. The captain was exceptional with very clear announcements that could be understood. Overall, it was a great cruise!!! Read Less
Sail Date March 2018
Chose the cruise for the interesting ports that the ship visited. Cabin (suite) was very nice although the couch was a little worn. Ate in the Horizon Buffet which worked out well-took less time and allowed us to do more activities at ... Read More
Chose the cruise for the interesting ports that the ship visited. Cabin (suite) was very nice although the couch was a little worn. Ate in the Horizon Buffet which worked out well-took less time and allowed us to do more activities at night. Had a couple of nice dinners in the Crown Grill to celebrate anniversary and birthday occasions. Would have liked to see more educational lectures on the sea days. Maybe a little too much selling pressure specially on the sea days. Swimming and deck relaxing was nice on the warm days. Hamburgers and ice cream was good to have on the deck. Interesting ceremony at equator crossing! Cruise Director was terrific and the entertainment was generally enjoyable. Staff was quite friendly and helpful. Ship Shore Excursions were good with nice tour guides. Embarkation was very rapid and easy. Disembarkation was very difficult-long slow moving lines at customs, although in all fairness I don't think it was Princess's fault- there were only 3 or 4 custom's agents for 3000 people! Spent nice day in hotel in Santiago prior to getting on the ship. Read Less
Sail Date March 2018
Almost everything was wonderful on this cruise. Great ship, well maintained, easy embarkation, good food taste and selection, great balcony cabin layout and ship layout as on all Grand Class Princess ships. Shore excursions could have ... Read More
Almost everything was wonderful on this cruise. Great ship, well maintained, easy embarkation, good food taste and selection, great balcony cabin layout and ship layout as on all Grand Class Princess ships. Shore excursions could have been better. I love Chile and Peru and have been there several times. The shore excursions in Chile were not thought out very well and overall were very good. You need more variety for shore excursions which means smaller buses. There were too many stops at churches and not enough free time shopping. The shore excursions in Costa Rica, Peru, and Nicaragua were good and the lunches there were very good. The "Top 10 Sights..." shore excursion in Puerto Vallarta, Mexico, was fair and the included lunch was poor and the restaurant's drinks terrible and without much alcohol. The best thing about this shore excursion was the tequila factory tasting. All things about the Emerald Princess including the cleanliness, Horizon buffet, bars, and cabin attendants ship and staff helpfulness and friendliness were almost perfect like on all the Grand Class ships. I was even on the first sailing of the first one, the Grand Princess, out of Venice in 1998. I am impressed how well they have all been maintained. Also their layout is just right based on my experiences: This was my 102nd cruise of which about 30 have been on Princess. Read Less
Sail Date March 2018
We have always cruised with Princess and have not been to any of the ports on this cruises before. The wait stall was extremely delightful. The cabin steward was very attentive. The entertainment was great. Had a wide variety of ... Read More
We have always cruised with Princess and have not been to any of the ports on this cruises before. The wait stall was extremely delightful. The cabin steward was very attentive. The entertainment was great. Had a wide variety of entertainment which included singers, dancers, a juggler (which was hysterical), a hypnotist, great production shows, lectures and musicians. The ports were good, the excursion were great except for one. We have already signed up for another cruise with Princess in Dec., 2018 yo Austraia and New Zealand. During the cruise we got to see many different birds. The Captain or the Emerald was the best Captain we have ever cruised with. He was alway out and about with the passengers and greeted every one. He kept us well advised of the weather and the ocean conditions. The weather was diverse. Some cool weather to very hot and humid weather. All in all a terrific time and can't wait till our next cruise with Princess. Read Less
Sail Date March 2018
It’s not what you want to think about. But it is really important. Our 10 year old developed acute appendicitis in Nicuragua ( of all places ) the onboard medics did an amazing job and assisted us in getting our sick child to a hospital ... Read More
It’s not what you want to think about. But it is really important. Our 10 year old developed acute appendicitis in Nicuragua ( of all places ) the onboard medics did an amazing job and assisted us in getting our sick child to a hospital where she had surgery that night Their quick thinking and ability to make decesions quickly meant our doctor was diagnosed disembarked and taken to hospital quickly. The quick response resulted in a quick recovery. Our cruise was amazing but the crews response in a crises was amazing Before that we found the ship very comfortable. There were only 13 kids onboard but our three kids were entertained at all times My only complaint ( so minor) is that 16 days without decent coffee is a long time However the rest of the food and dining options were great. We were expecting long lines but we had no problem finding tables Read Less
Sail Date March 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click