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70 Princess Rome (Civitavecchia) Cruise Reviews

We sailed on the Sky from 11/10/19 - 11/17/19. The ship is beautiful and huge. Cabin: Our mini-suite was roomy (for a cruise cabin). There were several outlets (both US and Europe) so we didn't need our extension cord with extra ... Read More
We sailed on the Sky from 11/10/19 - 11/17/19. The ship is beautiful and huge. Cabin: Our mini-suite was roomy (for a cruise cabin). There were several outlets (both US and Europe) so we didn't need our extension cord with extra outlets. There are also USB outlets in the lamps.The issue that we had with the cabin (E202) was that we could hear music. We were not sure if it was from the theater, piazza, or somewhere else. Food: There is a large choice of restaurants (several for an extra cost). We did not care for the buffet food at all, but we were glad to see that they had 3 sinks at each entrance to the buffet and that staff was enforcing that passengers washed their hands before entering the buffet.Not one case of norovirus reported on our cruise. The food in the MDR was good but not great. I would have expected great like our other Princess cruises. The really bad part was the speed of service. Every dinner in the MDR was over 2 hours because the wait for food and drinks was extremely long. I am not certain what the issue was. The servers were extremely nice though. The Crown Grill was superb! We could not have been happier with our meals. Food and service were excellent. And believe it or not, took less time than in the MDR. Like on all Princess ships, we loved the International Cafe where we could get light snacks and specialty coffees. The pizza and appetizers at Alfredo's were very good, but again the service was slow. Spa: The services and the personnel at the spa were great. Again, noise was the issue. During my massage and during my wife's facial, we could hear music. I never experienced this on any other ship, let alone Princess.This may be because the spa was on deck 5 when I remember always seeing it on the higher decks. Shore Excursions: There were a huge amount of shore excursions. The ones that we booked were good. Entertainment: Take 5 lounge is great. Very relaxing place to sit and have a drink and have some conversation. The main shows were somewhat underwhelming. The escape room which we were looking forward to was not open yet. All in all, it was an OK cruise but not great. I would almost say that it was a great Carnival cruise at Princess prices. Read Less
Sail Date November 2019
We chose this cruise because of the wonderful Mediterranean and Adriatic itinerary which began in Rome. For 21 of our 28 days we sailed into great ports and enjoyed ourselves immensely. The last seven days we relaxed as we sailed back to ... Read More
We chose this cruise because of the wonderful Mediterranean and Adriatic itinerary which began in Rome. For 21 of our 28 days we sailed into great ports and enjoyed ourselves immensely. The last seven days we relaxed as we sailed back to Fort Lauderdale. A dream trip to be sure. We have been home for almost three weeks, and have had time to reflect on our experience. The ship is lovely because it is new, but the layout is mostly tried and true. It is almost exactly like the Regal and the Royal. Nothing innovative that we could see, but there's nothing wrong with that. Both those ships are terrific. The food, as other reviewers have expressed, was indeed a real disappointment. On this ship, the food served in the dining room, was merely okay. From temperature to quality, sadly something is wrong. We never eat in the buffet so can't comment on that venue. The pizza near the pool was greasy. Alfredos was fine but the ovens broke down for a period of time. We found the food in the International Cafe to have been significantly downgraded from previous Princess ships. Sad. Our standard balcony cabin has only one chair and very little counter space. Other than that it was great to be on a new bed. We couldn't get into most of the shows in the theater. Our preferred dining time wouldn't allow us to get to the theater at least a half hour before a performance. There was entertainment in the piazza. The positives. Clean new cabins. A staff that is eager to serve. One will never go hungry as there are choices. In conclusion, for 28 days we enjoyed the magnificent ocean and the services the ship offered. Would we do it all again? Definitely yes. Read Less
Sail Date November 2019
We sailed on the third cruise of Sky Princess, 7 days in the Med. This was our 19th Princess Cruise so we do have a basis of comparison. I echo the sentiment of a previous reviewer about the inadequate elevators. The forward bank of ... Read More
We sailed on the third cruise of Sky Princess, 7 days in the Med. This was our 19th Princess Cruise so we do have a basis of comparison. I echo the sentiment of a previous reviewer about the inadequate elevators. The forward bank of elevators, outside of the Princess Theater, had only three of the four elevators in operation for the entire cruise. This is one of the busiest locations on the ship. The operating elevators through out the ship were extremely slow. Or was it too few elevators for the number of passengers? The earlier reviewer didn't mention the Nora virus. The second cruise was plagued by the Nora virus, passengers and crew members. Between the second cruise and third cruise boarding there was additional sanitation of the ship, which delayed boarding, room availability and embarkation. During our cruise the Captain reported several times a day about the enhanced sanitation required. Between 9 - 14 passengers "reported" being ill during our 7 day cruise. As a result, enhanced sanitary procedures took place everywhere. This was most notable at the buffet where everything was served. Passengers were not allowed to touch serving utensils, dishes, glasses, etc. This was an additional burden on the crew as well as passengers. This was our first experience with the "Medallion" and it worked most of the time. Several crew members complained about them. There was a learning curve to their usage. Food was very good and there were a number of new, for fee, dining locations. Sabatini's menu had changed, no steak and several other item changes.. Ship shops were definitely up scaled, more expensive and we had just been on the Sapphire Princess the week prior. We watched rehearsal for a new "production" show but the Sky Princess offered only one "production" show for the trip...Rock Opera. The show received a standing ovation but others complained later about how loud it was. Read Less
Sail Date November 2019
Chose this cruise because of great port diversity: Rome, Kotor, Dubrovnik, Athens, Santorini, South France, Barcelona, Morocco and more. And Because we always have enjoyed Princess and specifically the Emerald. Room was great, see ... Read More
Chose this cruise because of great port diversity: Rome, Kotor, Dubrovnik, Athens, Santorini, South France, Barcelona, Morocco and more. And Because we always have enjoyed Princess and specifically the Emerald. Room was great, see below. cabin steward outstanding. Ship has been updated nicely. Service in main DR was outstanding. Unfortunately the food was terrible! which was a big disappointment for my three travel companions and me. I have been on 48 Princess Cruises, and the reason we have gone so many times over the last 30 years was because we always loved the cuisine. Princess always had a good amount of Italian influence in the menus and food prep, now it appears to be influenced by English and Australian chefs. Menus were unappealing. Beef in the DR was very tough. Marinara sauce for Pasta and Pizza was terrible, so that knocked out choices we normally would have liked. Sent several meals back which is not something I have done in the past. Many dinner choice felt like they were a lunch choice. I feel like Princess is trying to attract new clients with their new menus and themes, but may loose their solid base, if the food continues in this direction. Waiters were outstanding, but the food they could not do anything about. Ports and shore excursions were great. Two production shows were great, two were boring. Comedians and Vocalists average other then Steve Kellwodd who was great. Love Lado strings duo in atrium every day. Enrichment lecturer was very good. Have a few more Princess cruises booked, hope to see an improvement. Read Less
Sail Date October 2019
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on ... Read More
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on board packages being altered on the day we were booking them. However, we were determined to enjoy the holiday and we did. The ship in our opinion is very good, with majority of the staff being friendly. We did find the muster station drill a little bit cringeworthy and reminded us very much of Disney, and not in a good way. The food in traditional dining was okay, but if it was not for the staff, we would say the experience was not great. The buffet during the day we found to be good, clean and efficient. The cabins were kept very clean and we liked the fact we could have the balcony dividers open allowing for an open area for our family, which worked very well. My father was 80 during the cruise and we booked to go to the Steakhouse. Big mistake - wines were out of stock, poor service and food, and the whole atmosphere was not what we expected. Diners were there at 930pm wearing pool attire and sun hats, whilst we had dressed formally. Entertainment was good, pool areas were good, bar service was good. We had prebooked the soda package but not convinced we were not always charged for soft drinks as they do not give you receipts. The demo with the chef and maitre d’ was very good and funny. The tender at Kotor was a shambles with us having to wait for over an hour to get off. Had we known the length of time, we would have arrived earlier. On the return, they had run out of drinks and cloths despite standing out on quayside in the heat and they knew how many people were still not on board - they seemed ill prepared. On the morning of disembarkation, why are most lifts not working? They all were reserved which is crazy when you have elderly relatives. We did not do any ship excursions as learnt our lesson on previous occasions - always book your own! Our cabins were right by the laundry - noise was not an issue at all. Perfectly happy with cabins. We all enjoyed the cruise itinerary and particular pleasures were Pompeii, Mykonos, Chania and Athens. A good, family holiday and felt safe and happy at all times. Would I go with Princess again - possibly but not overwhelmed and would think twice. Read Less
Sail Date July 2019
Ship was not tired as others had advised and we thought it was in good condition. Embarkation and disembarkation were excellent and UK Customs Checks happened on board 2/3 days before docking at Southampton. Restaurants were all ... Read More
Ship was not tired as others had advised and we thought it was in good condition. Embarkation and disembarkation were excellent and UK Customs Checks happened on board 2/3 days before docking at Southampton. Restaurants were all excellent and we ate in 8 of them. Food was fantastic, however the service from the waiting staff was at best, variable. From shocking to good.Horizons was the worst and the Manager handled our constructive comments about the service, very well. But even now, 6 days after the cruise our overall thoughts and memories are that the service was the poorest we have ever experienced on any cruise. It was so bad it affected our enjoyment of the holiday. Cabin was excellent - large and good bed, pillows and shower (if a bit small). TV had Sky Sports live and Sport 24 (all the live football and golf you could wish for). On Demand service included the films from the previous day's shown in the Cinema and pool sire Screen. we watched - A Star is Born, Mary Queen of Scots and The Wife. All fantastic and recent releases. Signage for each floor is not clear or intuitive. The gym is good, but staff unwelcoming and stand-off ish. Information provided was mostly "selling" literature which was annoying. Good App, printers to run off on board expenditure and good street maps of the forthcoming ports to allow planning to get off ship. Library was shared with future Cruise Sales - so not a library - more a store for second hand books to be taken away. Ports were fine - best were Monaco, Barcelona and Gibraltar. Although I loved the walk to Le Harve and its museums and beach area. Unless Princess Cruises get their act together on staff attitude towards passengers (staff working in security, gym, restaurants, cafe on Deck 5, Guest relations, common areas and Horizons) we will not be back. Read Less
Sail Date April 2019
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was ... Read More
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was supposed to be a three hour tour. The food was poor and was not a meal. The food was also not presented well and would be considered a snack at the very least. The tour lasted less than two hours as well. All of this for $99.00. The port in Ravenna, Italy was 30 minutes from the town of Ravenna and if you wanted to leave the ship there was a $26.00 fee for a bus to take you to Ravenna. It appeared to be a relevently new port and offered little to do. There was very little information regarding transportation options when you left the ship at ports if you were not on a ship excursion. The staff on the Pacific Princess was very friendly and accommodating on the cruise making the time on the boat enjoyable. Read Less
Sail Date November 2018
Selected this cruise because of the date and location. We were very interested in seeing the various stops as we had not yet been to some of them. Getting on the ship was really easy and we had our card and boarded without waiting in any ... Read More
Selected this cruise because of the date and location. We were very interested in seeing the various stops as we had not yet been to some of them. Getting on the ship was really easy and we had our card and boarded without waiting in any lines. The priority boarding arranged by the agency we used was great. Unfortunately, the stop in Florence was a disaster. We paid $110 each to Princess for a comprehensive three-hour walking tour of Florence. The group was about 50 people and one person decided he did not like the narration being provided by the extremely knowledgeable tour guide so he got vocal and rude telling the tour guide this was not what he signed up for and was going to leave the group if she did not speed up the pace. He did, in fact, leave the group and invited others to go with him. We ended up with a much smaller group, about 20 people, however, at this point, the guide thought she needed to speed things up or risk losing everyone. The three-hour tour was reduced to one hour so missed out on a lot of information we paid to receive. Not a good result. We did talk to someone on board the ship about our experience but she simply talked about what a positive experience it must have been to be able to see what we did see in Florence! No empathy at all. So, for the remainder of the trip, we booked tours ourselves off the ship with private cars and drivers. We paid much less money and had a custom tour each time seeing only what we wanted to see and taking as much time as we wanted. The dining experience was pretty average. The Horizon Lounge was what you would expect in any buffet line. The food was usually okay, however, the staff serving drinks and clearing tables were hit or miss. Usually, we had to get our own drinks unless we got lucky and were able to find a table being served by staff we had gotten friendly with. The premium dining experience was better. We ate a Sabatini's using a certificate from the agency that booked the tickets for us. It was what you would expect from a more upscale place though certainly not worth the $60 it would have cost dine there if we had to pay out of pocket. It was interesting that Princess sent us lots of emails about making reservations at the upscale pay-to-dine places on the ship as they were filling up fast. During the cruise, we did not see once any of the upscale places even close to being full. In fact, many times they appeared to be empty. The evening shows in the theater we sometimes better than expected. Most of the cast was pretty good and at least one cast member (the only Asian in the group) was being underutilized with the talent she has. The house band was relly good. Read Less
Sail Date November 2018
If you are desire a long rest, a Transatlantic Cruise is an ideal escape. This was our first, taken on the recommendation of friends. The staff, food and service were excellent. There was an interesting speaker each morning for one half ... Read More
If you are desire a long rest, a Transatlantic Cruise is an ideal escape. This was our first, taken on the recommendation of friends. The staff, food and service were excellent. There was an interesting speaker each morning for one half hour, no guest speakers for the remainder of the day. There should have been another speaker for an afternoon session, not just staff from the spa talking on various health and appearance issues. The scheduled times of the same activities remained the same each day, trivia is an example, limiting the opportunity to attend different venues. After the second day, I found the sea days and activities monotonous, and missed the variety of different ports of call. The port of Barcelona was excellent, and would have benefited from an overnight stay. The comics were most enjoyable, especially the multi-talented David Copperfield. We hope Princess brings him back often? This cruise was the first that I felt we missed some excellent entertainment that was scheduled at 9 pm, which conflicted with late traditional dining. Other cruises would have arranged for a second showing. We have cruised often, and will continue to do so, but will choose those offering the opportunity to explore new places. Read Less
Sail Date November 2018
We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands ... Read More
We sailed with Princess eight times in the past but this was the worst. The biggest problem was Princess does not enforce hand sanitizing of passengers in areas serving food like the buffet. Passengers were grabbing food with their hands as they tried to figure out how to work the tongs, needless to say many got sick on the cruise including me, my wife and the other couple we traveled with. One reason for picking this particular cruise was the ports. Genoa was cancelled weeks prior to the departure with the excuse "too much port traffic". It's hard to understand how they could not have known earlier. I suspect the real reason " Princess didn't sell enough Genoa excursions". Beyond this the 2nd port we wanted to visit, Toulon, was cancelled for weather although the weather didn't seem that bad. No compensation for missing either ports and that left us with 3 ports we had visited multiple times. Add in a non-existent captain (only seen for 10 minutes at the captains party and it was a 14 day cruise) and a cruise director that lacked ANY creativity and you have 10 very boring sea days. The best the cruise director could come up with was napkin folding, flying paper airplanes, egg drops and trivia, trivia, trivia. After so many cruises you would think she could come up with something more entertaining. We spoke to many passengers on-board and they all felt the same way and all couldn't wait to get off this ship. Nightly entertainment was routine as well, one comedian making fun that Americans didn't have free healthcare and side remarks about the president and a second comedian repeating word for word his routine we had heard on a prior Princess cruise. Singers were mediocre at best along with the production shows. Internet was fairly slow and we timed-out many times, this may be do to being in the middle of the Atlantic. The ship is definitely showing it's age and new carpet, furniture, etc would help. On the positive side the food was fairly good and we were happy to visit Sabatini's which had a more normal menu than we have found on other Princess ships. Service was good in all restaurants and relatively fast although we did have to wait for seating for dinner most times. Embarkation and luggage delivery was fast and easy, same goes for disembarkation. Our steward did a good job of daily cleaning of our stateroom. In summary we had another transatlantic on the Emerald booked for November 2019 and I just cancelled and asked for a refund. Spending thousands of dollars to go to ports you have visited many times while being bored on all sea days and night just didn't seem like the best way to spend our vacation dollars. Read Less
Sail Date November 2018
Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. ... Read More
Reputation According to Cruise Critic this ship has issues and many reports from passengers are not positive at all. Our experience with Princess Cruises has always been positive so we went along with the booking we wanted. Electronic Bookings Great web site that is easy to navigate and where you can do all your bookings. A note about payment for excursions. You can book excursions well ahead of the cruise but payment must be made for the reservation to take place. There is no problem cancelling or changing the reservation until shortly before the cruise itself without incurring any cost. We used our on-board credit on our account in the payment section of the excursions. Evaluation After 16 cruises, 9 of which were on Princess ships we found our Crown Princess evaluation the lowest we have written. However, it is not all bad. Princess Cruises and Crown Princess had very good points on this trip. Our cruise was from Rome to Fort Lauderdale where the weather interfered with stops in the Mediterranean Sea. There is nothing one can do with bad weather. Ship management is another thing though. The positives were: • The Rome transfers from the airport to the hotel we had booked through Princess and the transfer from the hotel to the port at Civitavecchia to be excellent. It was well organized and we would certainly do that again on any future cruise. • Princess offered a choice of hotels in Rome. We selected the Savoy Hotel which turned out to be near perfect. It is centrally located near the Spanish Steps and Villa Borghese. It is about 200 m from Via Veneto. The hotel is steeped in history and old fashioned charm and includes an excellent hot and cold breakfast. The reception and staff were accommodating. • The embarkation and disembarkation were both very well handled. Smooth operation with no wasted time other than Border Services of course. • Our cabin with a large balcony was excellent. Lots of storage space to the point where we had unused spaces. The new Princess beds are outstanding. And our room attendant Manuel Crisostos was friendly, acutely aware of our likes and dislikes and always at hand keeping our cabin impeccably clean. • We had a traditional dinner where we found the food excellent and the service by Srinath our waiter to be of the highest standards. • On many afternoons, formal tea was served in a dining room. It was traditional and very well done. Definitely civilized. • Overall, the ship’s staffs were all very friendly and courteous. • My spouse needed serious medical attention. Dr Kruger and her whole medical staff provided exceptional support. They were all very professional, showed empathy, and ensured that my spouse was comfortable and able to fly home on arrival in Fort Lauderdale. We could not have received better attention and treatment. To counter those positive points we found the following deplorable: • In our booking we had a choice of traditional dinner at 6 pm or 8 pm. We selected 6 pm and it was confirmed. Before the cruise we were twice advised that the dinner timings at been changed throughout the fleet to 5 pm and 7:15 pm. 5 o’clock being too early for us we elected to change to 7:15 pm. However, on embarkation we discovered that Crown Princess had ignored the company direction and had us at the 8 pm sitting. We gave it a try and found it much too late. That set a very negative tone for us. • The water system was problematic with air in the pipes, cabin hot water that came out brown and for two nights there was no water at all in the cabin from midnight to 5 am. Even if Princess the tap water is potable, I would wager the=at CDC would not agree when the water is brown with air mixed in the pipes. • On 13 November there was a sewer smell in the Atrium early in the morning. There were also similar sniffs of methane on occasion but that morning it was a significant venting issue inside the ship. • The food in the Horizon Court (Buffet) was generally lukewarm at best. The fried eggs in the morning were cold and meats as well. There was also a paucity of mixed salads at lunch time. Overall, the layout needs to be re-thought and the foods meet common heat standards. • The daytime entertainment lacked lectures on relatively serious subjects without having to seek the discovery channel on the cabin TV. Instead, there was bingo, bean bag tossing, games on trivia, and similar activities, or, commercial sales pitch of all sorts. The only lecturer dealt with his career in Hollywood… • On past cruises you could see performers in many locations on the ship but on Crown they used DVDs instead of musicians albeit the Atrium had entertainers but no seating space. • The smoking in the Casino that spread to the rest of the ship and the crew lounge venting on the promenade deck was offensive to us. We cancelled our reservations for a future cruise on Crown Princess and would look elsewhere in the future. Read Less
Sail Date November 2018
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were ... Read More
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were in Europe for 2 weeks before embarking visiting Paris and Rome each for a week. The staff was great. The restaurants were to our taste quite too similar. The food was good but the three anytime restaurants had a very similar decor and the menus sounded very similar. We preferred by far the steak house over the Italian restaurant for the pay a fee restaurants. We loved the cabin and the mattress and pillows were the most comfortable we ever slept on. Too bad the mattress is not sold in Canada. Our Stewart was fantastic. It was a pleasure to have Wilmer helping us. He did an amazing job. For activities, my partner would have loved more hands on activities like cooking class. I enjoyed the movie under the stars. The larger pool was a lot of fun especially with a little sea movement cresting some waves. We enjoy the coffee bar. I used an Internet package. It was great to be able to work from the middle of the Atlantic. If possible it would be great if the speed could be increased. At time it was painfully slow. Regarding the TV, we would have preferred for the movies at least an option to start the movies when we wanted like a Netflix style. A little more selection in movies and shows would be great on such a long cruise. We only used princess excursions at one harbor. We did our own at the others. We never looked really at the excursions offered. We were used to go on our own. Embarking was very easy and smooth. Disembarking was good too. Just slow with the us customs to clear. Read Less
Sail Date November 2018
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. ... Read More
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. There were a few people that didn’t have a clue how to get to the ship. The shuttle never stopped at their Shuttle Stop! We had to walk to the ship from the train station. With all our luggage! One couple was quite elderly. The other ship, in port at the same time, had a continuous shuttle! Our cabin as far as cleanliness was ok. The stewards really need to clean counters, mirrors, tv screen a bit better. Beds were amazing. Two amazing bar tenders in the crooners bar were fantastic! Bruce and Victor, also Jasmine in the crooners bar made it a very enjoyable time! Always remembered who you were and what you drank. Always made your presence known! Shore excursions of course are always pricey but were enjoyed. The activity staff were great when it came to their entertainments. The comedians were awful! One comedian walked so fast back and forth that he gave me a headache. Wasn’t funny! Disembarkation was brutal. Because it was a transatlantic cruise, everyone had to go through customs including all the staff! Only two international lines and four lines for the Americans to go through customs! Read Less
Sail Date November 2018
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days ... Read More
We wanted a transatlantic cruise, and Rome was an attractive port in which to spend pre-cruise days. Genoa, Toulon, Barcelona, and especially Azores, were all interesting ports. Genoa was dropped, and replaced with Livorno about 12 days before sailing. We couldn’t stop in Toulon due to rough seas and high winds. Barcelona and Azores were wonderful, but at least 4 of our 9 sea days were very rough. We’ve investigated the fall crossings for several years. They normally set sail by the third week in October, so I’m not sure if the later sailing contributed to the rough seas. The last theee days, we had lovely, warm weather and smooth seas. This is a good value cruise, but it is not the typical mix of Princess passengers. Entertainment was not quite up to the standards of other Princess cruises, but Magic To Do is a very well-done, professional show. The food was good, and service is overall very good, especially in the staterooms. One issue we had was that we both came down with colds. My husband’s symptoms occurred immediately upon entering our stateroom. Mine developed 4 days later. We both noticed that we felt much better when we were out of our rooms, especially when we were in fresh air. Not sure if the feather bedding contributed to the symptoms/seriousness of the colds, but the stateroom sure didn’t help. Read Less
Sail Date November 2018
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in ... Read More
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in Rome was unbelievably quick and easy - best ever in all of our cruises! Seas were very rough early on in the cruise and we could not make port in Toulon,France due to high winds. Many cruisers were disappointed because they had booked shore excursions. It was understandable because the safety of the ship and passengers has to come first. We met some great friends on the trip and look to travel with them again. Disembarkation went well with some delays going through customs. Getting a porter was a must since we had many bags. We spent 2 weeks in Sicily with family and one week in Rome before the cruise. Read Less
Sail Date November 2018
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, ... Read More
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, which was disappointing but understandable. We have enjoyed at least 10 other Princess cruises and we felt that the dining service and food were not as good as on other princess ships. One night when lobster was served, our 8 table mates were waiting for the waiter to de-shell our lobsters. When we questioned the waiter, the answer was, we don't de-shell the lobster unless you ask. The buffet area food was the same as the dining area. The TV screens in the gym always have glare from the ceiling lights, making it very difficult to see the screen. One day, in the Fitness area, the air conditioning was not working, the Captain of the ship showed up to do his excess routine, when he heard the complaints among the customers, he left in no time. Read Less
Sail Date November 2018
We have wanted to do a repositioning cruise for a long time. Celebrity was sold out so this was our second choice and turned out to be second class or worse in the food catagory. One of my main cruise purposes is to partake of the great ... Read More
We have wanted to do a repositioning cruise for a long time. Celebrity was sold out so this was our second choice and turned out to be second class or worse in the food catagory. One of my main cruise purposes is to partake of the great variety of food offerings usually available at formal dining and in the buffet. The Crown Princess food was without a doubt the poorest quality of any of the many cruises we have purchased. From the Yorkshire Pork Bellies to the Sheppard Pie the menu seemed to be something out of suburban London. The buffet offerings were substandard and several formal dining dishes were not edible. What a sad ending for my time cruising with Princess. I would never take another chance that the next Princess ship would be any different. All other amenities on the Crown were very acceptable including the lectures, music, entertainment, and the general layout of the ship. So sad but 14 days of that food was enough to send me in a different cruise direction. Read Less
Sail Date November 2018
First the good: 1. Excellent staff across the board. Everyone we dealt with was cheery and accommodating and truly nice. 2. The destinations lecturer was terrific. She was informative and interesting and helpful. 3. The itinerary ... Read More
First the good: 1. Excellent staff across the board. Everyone we dealt with was cheery and accommodating and truly nice. 2. The destinations lecturer was terrific. She was informative and interesting and helpful. 3. The itinerary was well-paced. 4. The dining rooms were well managed and tranquil. There are four of them, three of which are for "anytime dining" and that works surprisingly well. 5. Our stateroom was comfortable (Caribe 747) and our steward (Savio) went above and beyond to keep it nice. 6. As it was a 28-day sailing the entire dining room staff took care to know us and our preferences. Our assigned waiters (Maitree and Anna) were as good as the ones we've had on Silver Seas and Seabourn and Royal Viking, and they were good. All the other waiters we encountered during open seating meals were also excellent. 7. The pizzeria was handy, and the room service menu (except for breakfast) was fine. 8., Embarking in Rome and disembarking in Singapore was easy, as were most of the port visit disembarkations. Now the not -so -good: 1. It had been years since we sailed on Princess, and they've really declined in so many ways. No more festive sailaways (remember on-deck bands and streamers and champagne?) or Captain's parties. No more nice toiletries. As "Elite" cruisers we expected the promised "upgraded toiletries". Turns out they don't exist. Instead of decent soap and shampoo we got a bag with a nail file and eye mask and lip balm. Nice touch, but it doesn't count when you're stuck with the junk that is in dispensers bolted to the wall in the shower. And speaking of the shower stall, it's so small and dingy and poorly lit like the rest of the bath and you keep banging yourself on those nasty soap dispensers that shouldn't even be there. And the shower curtain is too big and long and billowy for the space.... 2. The food is cheap. Bad cuts of meat, scarce vegetables and too much salt on everything. The salad ingredients are so thinly sliced it's amazing they can do it. One radish must be stretched to fill four salads it's so thin. We had a dish that was supposed to be served with asparagus. They actually sliced the asparagus spear lengthwise in half and served three of them cut side down so at first glance it looked like three spears (which is already insufficient) but in reality it was 1 1/2. That's really chintzy. The "coffee" served in the dining rooms and buffet is disgusting. It's some sort of Nestle syrup mixed with water. It doesn't smell or look or resemble coffee, so you are forced to buy a coffee card to get a decent cup. The juices are awful, and the menus aren't very creative. Chicken and leek pie kept reappearing it's unwanted presence way too often.... 3. The ship is a bit shabby in places, but to their credit when I made a negative comment about the bad condition of our balcony and its furniture a crew arrived and replaced the furniture, cleaned up the rusted metal fixtures as best they could, painted the stained walls and trims, replaced the rotten wood rails and washed the crud off the floor. It took them a while, but it made a huge difference. If the ship was properly maintained these things would have been done as routine and not as a special request. 4. There is no enforcement of dress code: "formal night" at the table next to ours showed a big slob in a t-shirt and sneakers seated next to a well-dressed couple. Later that night in the theatre we were next to people in shorts and sandals and some guy with a rag tied on his head. It must have been his "formal dress rag"....5. And speaking of theatre, the entertainment was all over the map: There were wonderful performances by a male vocal quartet and a violin/piano duo plus a cocktail pianist. The house orchestra was also wonderful. There was a totally disgusting "tribute" to Stevie Wonder in which a guy tried to win over the audience by pretending to be Stevie Wonder, right down to pretending to be blind. Since when has pretending to be blind been considered entertainment? It was shockingly distasteful. There was also some kid pandering to the mostly Australian audience with his Austalian-ess and a ditzy Chinese girl cheesily channeling Charo, playing an incredibly loud electric violin and mistating the name of the pieces she was playing. It was like a skit from Saturday Night Live, especially when she'd stick her leg out of her dress and act sexy/coy and say "I love you".... 6. The incessent nickel and diming is unbelievable. Overpriced drinks, souvenirs, shore excursions, internet, photos, etc. are insulting. When you order room service you have to sign a slip acknowledging delivery. Why? Because it's just another way to get you to add a gratuity -- but how do you tip on a non-existent bill? And why should you, when you're paying $13.50 daily? Cruise ships are not ferries, Princess -- we did pay a fare, so it's insipid to be told that if you want a decent steak you have to go to the "Steakhouse" and pay $29 for it. That's $29 on top of the fare already paid for that evening's dinner and you don't get value for it, especially when you see that the "Steakhouse " is just a sectioned-off part of the buffet area and has a stifling hot, stuffy atmosphere....Just make the steak in the dining room decent and all will be well. 7. Plastic plates and glasses in the buffet are gross, and the excuse that you can't have china doesn't work. Other ships have china plates. The buffet is very unappetizing, anyhow, and the drinking water is vile -- it tastes like it comes from the swimming pool. The buffet room itself is a nauseating -- bad traffic flow, people with plates piled high grabbing for tables, no ventilation, no table cloths, place mats, place settings, service. It's like eating in Bedlam. The only good thing about the buffet was watching the people enter into the space and stop at a trough and scrub their hands before proceeding into the room. 8. Beware "Movies Under the Stars" -- it's not just under the stars but it's always. Yup, 24/7, day and night, movies blasting away on the top deck. Is a loud movie track blasting through the air just what you want when sailing through the Suez Canal? If so, then book Princess. If you'd rather tranquility then run the other way. All in all, if Princess could just up their game to where they were twnety years ago it would be nice again.... Read Less
Sail Date October 2018
The Itinerary was nice and the length of cruise was wonderful. The assigned seating for dining is crazy. 5:45 or 7:45 are the only options. Since this is such a small ship there are not any options for dining other than the buffet. The ... Read More
The Itinerary was nice and the length of cruise was wonderful. The assigned seating for dining is crazy. 5:45 or 7:45 are the only options. Since this is such a small ship there are not any options for dining other than the buffet. The entertainment was limited, again due to the size of the ship. So, after touring all day you had to wait, with late seating, until 9:30 to finish and try and get to sleep and ready to tour again the next day at 8:00 am. As a person in my 60’s this was difficult. So either it was eat in the dining room with the same table mates every night at 7:45 with very poor options and over cooked food OR try and have a bite to eat at an “American” dining time around 7pm in the buffet and be ready for the next port. I tend to enjoy traveling more for the locations I get to visit than playing dress up at night and staying up late. Just old I guess. The refrigerator in the room was great as I could keep food from the locations we visited. Read Less
Sail Date October 2018
We chose this ship as we wanted a Mediterranean cruise in a club class cabin#D417 less expensive than offered by Regent Seven Seas. The ship was very modern with a decent size cabin and very good bed linen and balcony . Our cabin steward ... Read More
We chose this ship as we wanted a Mediterranean cruise in a club class cabin#D417 less expensive than offered by Regent Seven Seas. The ship was very modern with a decent size cabin and very good bed linen and balcony . Our cabin steward was excellent and he provided canapes every day but there was little choice. We had two large TVs to keep us amused. The ship was very quiet and smooth even in rough weather which we experienced, the Captain wisely decided to skip a couple of ports due to weather but no abatement of other onboard credit was offered for loss of Toulon and Kotor as we had found when ports were missed on other cruise lines. The Club class section of the restaurant was rather odd as people were seated always according to how they walked in the door. That is to say if you were a couple you were always seated on your own and never allowed to share unless you arranged to share outside the entrance. I seemed the privilege of space was what Club class was all about and the food was the same wherever you sat except the maître'd sometimes prepared a simple dish some pasta or ready made crepes. Waiter service was always excellent and prompt unlike in other restaurants with eight people to a table service would be slower. So the entertainment in the theatre was very good and some of the best we have seen A wonderful Billy Joe Earl act was the best. Not much in the way of enrichment programmes and the port lectures were not so good. On deck lots of noise which was hard to escape and the Sanctuary a quiet area was $40 per day and was aptly named. Public rooms were mainly focused on music and drinking and the library was poor. Films on offer in the cabin were mainly aimed at the very young or interested in catoon characters and the menu was poorly formatted. Normaly one would expect a synopsis in the daily journal on content of the TV Read Less
Sail Date September 2018
The staff and crew were wonderful. The entertainment might have been good but we don't know since we never got to see anything because the theatre wasn't large enough. We never had a problem the previous year when we sailed with ... Read More
The staff and crew were wonderful. The entertainment might have been good but we don't know since we never got to see anything because the theatre wasn't large enough. We never had a problem the previous year when we sailed with Princess to Alaska but that theater was bigger than this one. The food was good and we enjoyed most everything except the appallingly horrible suite. Read below for more detail on the room. Embarkation was really easy and quick. Our cabin steward and all of the waiters were wonderful. Some of the shore excursions were not great. We had some bad weather so maybe some of them wasn't their fault. We didn't get to even stop at one of the ports (not their fault) and had to dock at a different location at another stop so I'm sure it messed with the itinerary. I liked that we got to stop at so many ports. Read Less
Sail Date September 2018
We have sailed on Norwegen, Holland America and Oceania., Chose this cruise based upon time of year and origin and final ports in the Mediterranean. The stateroom with balcony and the E-Z airfare were very affordable. Embarkation ... Read More
We have sailed on Norwegen, Holland America and Oceania., Chose this cruise based upon time of year and origin and final ports in the Mediterranean. The stateroom with balcony and the E-Z airfare were very affordable. Embarkation and disembarkation were very organized and well done. The public areas of the ship frequently were just a little smelly with sewer smell and on the promenade deck, the smoke exposure made it unpleasant to walk. Dining and food were quite mediocre in the Horizon dining area (cafeteria), Salty dog grill -as was service. Main dining room-Michelangelo- 2 nights-same server, Rafael, and very good service. 1 night with a less experienced server , service was slow and incomplete. Specialty restaurant-Crown Grill- food and service were excellent as expected-significant upcharge for specialty dining. Except for 1 port, our excursions were all through the ship. We were pleased with all the tours although the Best of the Bay of Naples:Pompeii, Sorrento and Capri tour was time limited and mediocre lunch was the only thing we did in Sorrento. The Pompeii guided tour was excellent and the guide, Luca clearly enjoyed giving this part of the tour. Of note, The Bon Appetit recommended Greek Classics in Corfu was lovely, relaxing and the cooking lesson was fun and tasty. Disappointed in the nickel and dime mentality of the Princess cruise line. The soda drink package included only 1 diet soda-choice-caffeinated cola. Non-caffeinated diet soda was an extra charge -disappointing for a type 1 diabetic. Paid for soda package and coffee packages and did not really get near the money's worth for either. Would not recommend non-alcoholic drink packages. Can't vouch for alcohol packages.Specialty meal at Crown Grill restaurant was similar in cost ( with the upcharge) and quality to quality restaurants near home but we enjoyed the experience anyway. Excursions were more expensive than what one could get on Trip Advisor, Viator but ease and assurance of the boat waiting in the event of a delay,were probably worth it. Probably will not become a loyalty member. We will be looking at other cruise line experiences especially for longer cruises Read Less
Sail Date September 2018
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked ... Read More
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked back in February 2107. We could have then made an informed decision on the cabin instead of me keep hitting the bed that stuck out from the wall with my shoulder as there is very little space to pass. 2. The staff on board (not the officers in White) Did not seem to have much regard for guest’s. The staff walking through guest’s as if they had right of way and not waiting until guests had passed. Very rude! 3. Staff members siting in the main lobby deck 5 midships eating but more importantly taking up limited seating. 4. All areas of the ship need a good clean all the glass on all open areas are not just dirty they are filthy. Up on deck 15 I used a damp cloth and cleaned a circle in the dirt. On the lower decks you could see were the sea had washed some parts of the window and left strikes of dirt showing. 5. On port days the sun loungers were stacked and strapped and when we asked the deck crew to unstrap them, so we could get a lounger as the rest were taken, the crew said that is not my job and I don’t know who to ask, this was not a one off but each port day. Even the bar staff could not do anything, for not only us but the other guests who we witnessed asking the same questions. 6. Your Captains circle benefits states. Princess Passport Our special Princess Passports are another Member exclusive, giving you a unique way to record your memories of treasured adventures. Collectible Destination Stamps Every time you sail with us, we will give you a stamp depicting the destination you have traveled. The stamps are signed by the Captain and can be displayed in your Princess Passport. Gold Member Recognition Pin When you return for your second Princess cruise you will receive your Gold Member pin which you can wear proudly to show that you are a Member of the Princess Cruises Captain’s Circle. This was not mentioned or provided. 7. Drinks package. I had asked for gratuities to be removed from automatically being taken but When I questioned why it was added the reception informed me it was compulsory on all drinks packages. This is not a gratuity??? The reception showed me a slip showing that the gratuity is added and then is the very small print it says a service charge. What is going on it either is or it should just be added to the cost and not miss lead Guests. 8. On our last day on board we were told to be out of our cabin by 8am. We were told to meet at 9:20am which we did and by 10:30am we were at the Airport. Great but you had booked us on a flight back to Heathrow for 15:00 Thanks a lot……. 9. As you would imagine from the above we do not feel brand new and will be booking our next cruise with another cruise line to see the difference, it will not be a member of the carnival cruise group. 10. Generally, the bar staff work hard but at busy times are under maned and this leads to long waits to be served. Bar on level 16 to busy at times talking to each other to notice customers waiting to be served. This was a daily occurrence and not a one off. We do believe in complementing when things are right and the waiting staff at our dinner reservations were excellent very courteous and worked very hard Table 72 in the Bochecheli restaurant. Rommel and Boris. Also, the waiters for all meals On our first week of our cruise we were lucky to have NoPa (excuse the spelling) as our stateroom steward. He not only did a great job each day but went the extra mile when we explained a problem with not having a charging lead he managed to source one for us to use until we managed to buy one on shore. (Reception were unable to help in any way). Well done Nopa an excellent representative for Princess you could do yourselves no harm in employing more like him. Unfortunately, he was moved to another deck for our second week. The staff at the lobby bar deck 5 were very good especially Alex, Anthory and Philip. A very busy bar. And Francisco on deck 16. I had a long debate with one of the reception staff and finally asked to speak to a manager. I spoke with Tania Lopaz Apolinar the front desk supervisor who was very professional and courteous and sorted the problem out straight away thankyou Tania. Because of the points raised above you have probably lost us as customers, but we spoke to lots of other guests who had been on 11-15 cruises who all said the same things. If you want to keep those long standing customers you may want to look at the points raised. Read Less
Sail Date August 2018
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was ... Read More
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was almost never around. We have been on 5 other cruise lines with well over 150 days at sea and this was the worst entertainment we have ever had. The itinerary was the reason we choose this trip and that part was amazing. Nice long days in the ports and an absolutely beautiful part of Europe to visit. Staff was very helpful and the food was great at the buffet but a little poor in the main dinning room. They had a very small menu in the dinning room and it made it hard to find something enjoyable to eat. Bars were good and tipping was not necessary but because of that most drinks were weak but good. Good trip if you don’t care about the entertainment. Read Less
Sail Date July 2018
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've ... Read More
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've been on. They actually upgraded us to a balcony room free of charge upon arrival as a honeymoon gift. We also were granted dining credits and $100 onboard spending credits. This was awesome! We had the best dinner ever at the Princess Grill (specialty dining). The filet was absolutely perfect and so was the lobster. We left there with our bellies quite full. Also we got to experience their new luxury mattresses and they were AMAZING! So comfortable and we always got a good nights rest. Nothing like the sway of the ocean to put you to sleep. I also loved how long the ship stayed at each port (they give you cold water and a facial wash cloth upon arrival ). The pools were great! It was so nice to have a freshwater pool and not have to worry about getting a mouthful of salty water or burning eyes. A nice plus was that they had an adults only pool that was usually pretty empty! Cons: This ship needed some upgrades. It seemed like the decor was outdated and the dining rooms seemed dull. (we often asked to be seated next to the windows). Also, the included food was subpar. When we cruise we usually LOVE going to the dining room for breakfast on sea days and we went once on this cruise and were highly disappointed with the minimal selection. The buffet had better breakfast offerings, but even that was disappointing. The buffet was maybe the quality of a 2 star diner. I often felt that I was scrounging for lunch options that I enjoyed on this ship. Luckily most of our days onboard were at a port and I was able to get food off the ship (this gets expensive). The pizza station and burger station were meh. Not anything memorable. I ate at both once and it was enough for me. The international cafe was the ONLY 24 hour food option and it was bleh. There was remade sandwiches and pasta salads. Very minimal options when late night hunger hits. There were a few good nights in the main dining room when they served lobster and shrimp. Also the escargot was to die for! We were also hugely disappointed in the lack of entertainment available. We usually like to go to all the entertainment possible on our cruises. We found that we were back in our stateroom by 9-10PM bored watching movies or sitting on the balcony or spending too much in the casino just to ward off boredom On previous cruises we have had great cruise directors that get everyone hype and excited to participate in games on board. Not the case with this cruise. Didn't even know who the director was and the nightlife was non-existent. It's true what they say about it being a floating nursing home. Bingo is really your only entertainment option and it costs money. Read Less
Sail Date June 2018
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