Flew to Rome to board the ship.Booked an expensive junior suite and the experience was ruined by two anti social demons in the stateroom next door.Mother and daughter from New Zealand.On the 2nd day they were shouting and bawling and swearing and using the F word.I spoke to the cabin steward who promised to get it stopped.
It did not stop and they were on the balcony at 6am swearing and being a ...
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the Amalfi coast drive not booked through the ship.
Customer service of staff was appalling and the staff did not make us feel like we were welcome. everything was ...
We chose this cruise because of the itinerary . My husband and I took our children, spouses and grandchildren (party of ten) on the 7 day cruise. My husband and I had gone on a previous cruise on another cruise line a few years ago and wanted to take our family to see some of these places. We booked 3 balcony rooms and 2 rooms across the hall. We were very disappointed in the cruise. The ...
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess things were not so good,though embarkation was fast and easy. I attached 2 tags to each suitcase to find out latter that one suitcase is not delivered to my ...
We have taken the Grand Med/Transatlantic crossing 4 times before and enjoyed it so much decided to try again on the Royal. The ship is too big and the public rooms, i.e. theater, lounges are too small to accommodate the number of cruiser. It was almost impossible to see most of the after dinner shows, as it was standing room only. The ship needs to be refurbished. The older ships with Vista ...
The quality of Princess cruises has gone downhill.
Problems started when we were advised a week before embarkation that the captain had directed progressive check-in and passengers on our deck would have to wait about three hours before we could check-in. Despite repeated unanswered e-mails to Customer Relations and unanswered messages left with our cruise coordinator we were unable to find ...
I am an energetic solo world traveler who has cruised since 1980. I’ve cruised 44 times on Princess, of a total of 55 cruises. Princess has changed drastically since my first cruise with them in 1980, but they offer a large number of ports for the money. The main reasons I cruise with Princess anymore are number and variety of ports and the actual ride on a ship. This cruise was a 25 night ...
My husband and I chose this 14 day cruise to celebrate our up and coming 70th birthdays and to see more of the greek island we did not get to on our previous cruise in the Med. We are a young 69' couple who enjoyed previous cruise with Celebrity, and thought we should try a different cruise company. How stupid were we? very, very stupid. The ship was quite nice but very big, and by the time we ...
Response from TaylorW, Social Team, Princess Cruises
Hi 2poms, we apologize for your disappointing experience onboard Royal Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...
We chose this cruise mostly due to the shore stops. A few months after our deposit the stops changed due to unrest in Turkey. For some reason Princess booked Kotor stop 3 times! Even though I was dissapointed in the changes I went ahead and made final payment. How I regret this decision. I had no idea that this trip was really three 7 day cruises. Why does this matter? It means each 7 day ...
It was a nice ship and the rooms were kept clean but the food was not very good and the ship was geared towards older people. The only good meal we had was at the Crown Grill which we had to pay extra for. There was not much entertainment on the ship unless you wanted to pay $30 to play bingo, go to a knitting class or a seminar for your back! We picked it because of the great ports it was ...