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94 Princess Romantic Cruise Reviews

After being on many other cruises, this was the absolute worst! We could only compare it to a repositioning cruise. If you ever did one, you know what I mean! Our destinations were: San Juan, St. Thomas, St. Kitts, St. Georges (Grenada), ... Read More
After being on many other cruises, this was the absolute worst! We could only compare it to a repositioning cruise. If you ever did one, you know what I mean! Our destinations were: San Juan, St. Thomas, St. Kitts, St. Georges (Grenada), Bonaire, Aruba and back to San Juan. They should rethink Grenada and Bonaire. Absolutely nothing worth seeing on these islands. Unless you scuba or snorkel. The amount of time spent on these islands would have been better served with more time in St. Thomas and/or Aruba. We spent 11 hrs. in St. Thomas (7 am - 6pm), fabulous! 8 hrs. in St. Kitts (it's ok). 5 hrs. in Grenada (what a dump!). 8 hrs. in Bonaire (never left the ship for this one) and 9 hrs. in Aruba (fantastic!). The weather was just plain horrible with high seas and high winds. The ships TV said "Gale force winds", something like 26 knots every night while we sailed. Surely not their fault, but still more of a nuisance listening to the wind through a sliding door that doesn't seal right! While cruising to other ports at night our outside furniture was rolling back & forth smashing into the balcony dividers.This brings me to our cabin. Nothing at all like the picture online. We had told them about our anniversary and asked to have the room decorated. It wasn't. On the 4th day I finally called and they scotch taped 3 balloons outside our door. Nothing like RCCL! On to our steward Francis. Our anniversary pkg. included a full bottle of champagne, which we did receive, only we didn't drink it for a couple of days. My wife was feeling ill and I took her to the Dr. in sick bay. They told her she had a little cold! She gave her a bottle of Robitussin and a box of Sudafed. (Meanwhile we found out she had walking pneumonia when we got home) For this they charged us $120.00 and never put a stethoscope to her chest! My advice, don't get sick on a cruise! This went right along with horrible room at the Holiday Inn in San Juan (Carolina). We had to exchange our room (Executive Suite 6th fl. ocean view) for a room in which we could smoke (on the terrace) around the pool. When we opened the door to our room, the stench of mold and mildew made us step right back out! To make a really long story short, we left with no refund! $461.61 for 2 nts. gone! The Embassy Suites right next door, gave us a King bed smoking room for $530.00 - 2 nites. They had a casino and an Outback restaurant inside (never ate there but did have a drink). Our stay was just fine. We stayed at the Condado Plaza & Hotel Casino upon our return from the cruise. It was decent enough although the six pack of Coors Light @ $36.00 was skunked and expired in Aug. 07'. Back to the Crown Princess! The people that work on this tug should give up their day jobs! On our 1st day pool side, we got a drink immediately. Then it took a half hr. to get somebodies attention. I could have walked over to the bar but it was 3 deep! Now I know why! You couldn't find a waiter! When I did get to order, he brought the wrong drink! This was typical of all I had encountered. Our 1st "Formal" night we went to "The Crown Grill" ($25.00 pp)it was just awful! All of our side dishes were cold to almost warm! I had the Ribeye steak med. and my wife had the Petite Filet Mignon. Mine was over done and hers was under done. We had ordered a bottle of wine ($54.00) had 2 cocktails before dinner and our bill was $153.00! I actually made them go over the bill so I could understand how they were billing me. Highway robbery! Our reg. dining room seating was the late seating. We never went. It was on the 4th deck aft (the Botticcelli) & we were on deck 15 forward. 900 ft forward and 11 stories away, with no single way to get there without going outside into the winds.The 2nd "Formal" night we went to the Michael Angelo dining room. We chose open seating and sat with some very nice people. 2 couples were from England and the other couple were from Calif. They all concurred with us about the horrible food! Heres an example: Caesar Salad - a soaking wet mess! It looked just like the creamed spinach! Inedible! My NY strip, tough as nails. Even the soup "Root Veg." tasted like dirt! We got up and left. No reason to try anything else. The buffet food was ten times better! Only you had to deal with the "beasts at the trough"! A bunch of (what I would classify as) trailer park trash, including the smell of body odor. They would push their way in and reach right in front of you to get at the food. Totally classless! We had never run into that on RCCL! Even the casino couldn't make up their mind if it was smoking or non-smoking! Sometimes you could and sometimes you can't. I just don't get it? We will never cruise on Princess again. Way too many people and the fact that tips are already included means they get tips no matter how well or poor they perform. In our opinion, by lowering the price of a cruise, they have opened the flood gates for the masses only to be unable to cater to any, let alone all of them! I would of had more fun burning the $7000.00 than taking this cruise! Oh! I almost forgot. We went to the Crown Grill for disembarkation which is for "Platinum Club" members. Heres what you could get: coffee, OJ, water (glass) and a stale danish! That was it! No mamosa'a or any cocktails were available. The used plates sat on our table from 7:30 till 10:45 were still there when we finally left! Quite a few other passengers also were complaining about this ship, especially the staff & food! So we weren't alone!They can keep the Crown and any other Princess ship! Read Less
Sail Date April 2008
We booked princess for the second half of our honeymoon because we had heard it was on the level of celebrity, which we loved! It fell far short of our expectations in every way. Embarkation was ok, just a lot later than any other line ... Read More
We booked princess for the second half of our honeymoon because we had heard it was on the level of celebrity, which we loved! It fell far short of our expectations in every way. Embarkation was ok, just a lot later than any other line out of puerto rico...No one boarded until 2pm and there were still lines at 5pm of people trying to get on the ship. We showed up at 11am and waited until 2, which wasn't bad because we had a seat, but I'd have been so mad if I showed up at 2pm and was still in line at 5 since our boarding passes indicated we should show up after 2 for a speedy boarding. After embarkation was the normal, go to the Lido and get some lunch. Very bland food, below average and far below all other cruise lines including carnival. Talking to other travelers who were captain's circle members (princess exclusive cruisers) they said everything including the food has gone downhill since Carnival had taken over... possibly milking the name and letting it go under? Holland America Noordam (also owned by carnival) still had fabulous food and service as of March 08. Back to the Caribbean princess, the ship was plain, less decorated and less embellished than all other ships. Two of the only positive advantages was Crooners martini bar (and Burte Stratton pianist) and the movies under the stars. Most of the food was barely palatable other than the signature dishes offered every night on the menu, those were ok, bland, but ok. The chef is italian, but even the italian dishes lacked flavor. The crowning moment of how dismal the food was occurred the last night of the cruise. I ordered Mango Strudel... imagine eating mango so overcooked it had turned brown, tasted like a bad chewy sweet potato and had been salted and mixed with sour milk. That's about what it was like. My husband was appalled, which of course we went to have our dessert at the martini bar at least the gourmet olives there tasted better as a dessert. That about sums up the food. Entertainment was lacking other than the pianist in Crooners bar. Skywalkers nightclub had an awesome location at the back of the ship, but played only heavy rap and R&B other than themed disco nights. This was not exactly relaxing or fun for even us (25 yr old newly weds). Also, nothing happens there until after 10:15-at least they could have light easy music or jazz until the hooligans show up, but it was obvious in every single way that princess was cutting costs everywhere, but not exactly cutting cruise fare. Service was ok on deck and in the dining rooms, not great, but ok. Room service for us was horrible (Mercy was our woman). She was friendly enough, but after the first night, any clothes that were on the bed when she came to make it up got randomly thrown on the floor or on a chair. Maybe we were spoiled in the past, but every other steward on other ships neatly folded them as she had only the first night. Also, no towel animals. They have a demonstration but that was it. Most disappointing of all NO Chocolate buffet... but considering the dismal food in the dining room and lido, maybe I wouldn't want this chef's attempt at a chocolate buffet. Oh another thing with lido food-it was generally re-makes and left overs from the night before. Breakfast had last night's dinner rolls and breakfast had yesterday's afternoon french fries. The beds were the most uncomfy ever, I preferred sleeping on the floor and most of the time in a pool lounger the next day from all the tossing and turning. Something always fell asleep- If I was on my side, it was my arm (the bed is that horrible), on my back, my butt, on my stomach I couldn't breathe. I could go on and on about the downfalls, but bottom line is princess is being driven under by unhappy staff, bad food, mediocre ships and entertainment. Next cruise for us will be back on Celebrity or back on Holland america. Norwegian and Royal caribbean are also still considerations, although the other two are leagues ahead in food and service, which to me is half the reason to be on a cruise! :) Read Less
Sail Date November 2008
My husband and I cruise every year, sometimes twice. It is the best way to relax. NO worries, great food, excellent service and best way to see all the islands. I can go to the spa, my husband can read. He can scuba dive and I can tour and ... Read More
My husband and I cruise every year, sometimes twice. It is the best way to relax. NO worries, great food, excellent service and best way to see all the islands. I can go to the spa, my husband can read. He can scuba dive and I can tour and play at the beach. The best option for couples who like different things on vacation. Our preferred cruise line is RCCL. We have always wonderful experiences on RCCL ships. This year when booking our cruise, we found that RCCL was much more expensive than in the past. For the last few years, our travel agent has tried to get us to try Princess Cruise Line. The identical itineraries for both lines usually are within a few hundred dollars of each other. But this year, RCCL nearly doubled the rate on Princess. So, we trusted our agent (who has never tried RCCL), and went with Princess. We sailed out of FLL on the 10th of April aboard the Crown Princess for a 7 night to Eastern Caribbean. We had talked extensively about not comparing the two lines and just going to have a good time. This proved to be nearly impossible. My first impression of the embarkation was not good. The lines were not long, which was nice. We were told to go to any window, no matter what deck, and anyone could help us. We did just that, but no one came to help. After 20 minutes of standing in a line in front of the counter, a worker said, "Go to another line, no one is at that one." At least 5 people were standing behind the counters doing nothing but complaining about someone putting the cards in the wrong place. After moving to another line, we were given our cruise cards and were off to board the ship. As soon as we boarded the ship, we were immediately shoved into an elevator and asked what floor. Literally. We walked on board, turned to the left and a staff member said, "This way," and put us in an elevator. We had to go to our stateroom first. We were never given the option to pause and look around or even wander the ship a little. We stayed on Caribe, deck 10. Stateroom was smaller than what we were used to on RCCL. Although the closet was much larger on the Crown, it did not make up for the mediocrity of everything else. One very small desk with 2 drawers, terrible lighting and directly next to the balcony door was the only thing other than the bed. A small fridge with a shelf above for the TV was on the opposite wall in the corner. We had 2 outlets in the whole stateroom. They were placed so close together that if something was in one outlet, it blocked the other. Terrible engineering. Bathroom was the smallest of any ship I have ever been on. Shower? I am small framed woman and it was cramped for me. Very disappointing. On to the best part of the room, the balcony. Our balcony was huge. We were very happy! It held 4 chairs and a table. Two of the chairs even reclined. My husband commented that the huge balcony made up for the terrible room. Well, that was until we looked up. I had not been made aware of the "staggered" balcony concept. We could see everything on the balcony below us and everyone from anywhere higher than deck 10 could see everything on ours. Whenever a deck above us was cleaned or even the stateroom above ours, the excess water fell directly onto our balcony. We could not lay out without getting wet from somewhere above. So, huge balcony was worthless. The door to the balcony did not seal well. All night long the wind whistled through the cracks. The ship creaked and made noises all night long. By the third night, I had to buy earplugs just to block out the noise from the ship. Keep in mind that on RCCL, we sleep with our balcony door open every night. I have never been on a ship that made so much noise! Without going into major details, (it would take 4 pages), the food was terrible! It was not even up to par with Sizzler or a buffet. Any steak came well done, despite asking for medium. A filet mignon was more like a cheap round steak, drenched in a terrible sauce. Salads were mediocre. On our first night, I asked the waiter for steamed broccoli every night. He said no problem, but it never came. Our friends asked for lemonade with dinner. We were told no lemonade in the dining room! On any other ship, the waiter would have gone to whatever part of the ship and found us lemonade. I would like to say that poor service was the exception, but I would be lying. It was ship wide. Everyday we had breakfast and/or lunch in the Horizon Court (buffet). The food was worse than a hospital cafeteria. Very few choices and the same everyday. It was crowded and no rhyme or reason. The butter was on the salad bar, but 3 islands away from the bread. Try getting ketchup. One bottle for the whole buffet! When we asked for a soda, most times we were done with our food before it came. The service was terrible, at best. Never a "My Pleasure", a standard on RCCL, or anything of the like. The workers seemed rude and mad to have to work. I suppose it's because Princess automatically charges your pass for tips, so they get a share not matter how crappy the service. I asked our waiter if he had ever worked on RCCL. He said, "No Way!" He told me how staff came to Princess from RCCL. They left RCCL because it was too strict and too many rules. When they would come to Princess, they felt like they had hit the jackpot. Well, I suppose all of the rules and strickness of RCCL translates into well-mannered staff and excellent service. Entertainment? What a joke! The Princess Singers and Dancers were the most unprofessional of any show, including Vegas, I have ever seen. Male dancers tattooed all over and nipple rings. Really? You can't take your nipple rings out for your shirtless dance? The production was random, inappropriate, and worse than a high school musical. A fabulous comedian was featured. He was hilarious without being vulgar! Nice change. One port day, all of the ATM's were not working. We asked the Purser's desk what we could do? We were out of cash. He said to find an ATM on land. Problem, we needed to take a taxi from the port in St. Thomas to get into town. He looked at us and said sorry. Not an offer to let us cash a personal check or even charge our pass for $20 to get us enough money to get to a bank. I could go on and on about the disappointment of Princess Cruise Line. I can guarantee that this will be our only time on this line. Even if we had a free cruise, we would not go on Princess ever again. The parts we love most about cruising, (staff, service, food) were absent. Not to mention that they nickle and dime you do death! Charge for ice cream and $10-$20 to use the adult pool! Plus, any of the little bakeries or tappas stands around the ship charged money! Ridiculous. We will cruise again later this year, but will go back to RCCL! The money we saved by doing Princess was not worth the quality of the trip. You get what you pay for. The name "Princess" does to fit, it should be more like "Ugly Step-Sister". Just say "NO" to Princess. Read Less
Sail Date April 2009
We set sail on Sunday January 31, 2010 and before we hit our first port of Hilo, Hawaii we had already contacted our travel agent by email and had her book us a return flight out of Maui (our fourth port) home. I will not complain about ... Read More
We set sail on Sunday January 31, 2010 and before we hit our first port of Hilo, Hawaii we had already contacted our travel agent by email and had her book us a return flight out of Maui (our fourth port) home. I will not complain about the sea conditions - though they were rocky this is the chance you take when you are out in deep waters. I'll start with the good things: A) our bed was the best part of the whole trip! VERY comfortable! B) We enjoyed a wonderful time at "Evening Under the Stars" movie one night that was very memorable :-)! C) The serving staff were for the most part very pleasant and fun. That's all there is in the good column! Though we had fun in the Hawaiian ports there is just not enough time to enjoy them when compared to the vast amount of BORING time on the ship to get there!!! The on-board entertainment was mediocre and the food was barely edible! I lived off the nice fresh fruit, some mashed potatoes and bread. Breakfast was always the best meal of the day! We spent three of our nights on board paying the extra charge to eat at their "Fine dining" rooms - ugggggh! I had a shrimp bisque soup that tasted like shipping foam "peanuts" in nearly flavorless brown liquid (okay it had flavor but it was to awful to write about). When we spoke with the purser staff about our experience a few days into our voyage they were indifferent at best. They offered NO help or concern in pointing us to activities that would be of interest. The activities that were of interest to me such as classes in lei making, hula dancing etc.. were not available (you had to reserve a spot for them and they didn't have enough classes to fill the response) . They held "line dancing" classes in a space so small that maybe fifty people (very crowed) could participate. Additionally, we tried going to the dances at night where few people showed up. One night there were three people at the dance floor - my husband and I and a man whose wife stayed in the room so he just sat at the bar. The room was beautiful and fun and the wait staff was eager for more passengers to come and enjoy. This venue was not well prompted!!!!! Cruise Director Dave in my opinion thought he was a TV star! The ship's in house TV Morning Show does not a star make! When seen around the ship and not in front of a crowd he was aloof. One of the activities on board was "Shout about Movies". A total joke of an event. It's just a Hasbro (the game company)DVD that anyone can purchase (we own most of them) and it was played in one of the lounges with Dave as the Emcee. Please do not take this next statement offensively - with fifty being just months away I'm no spring chicken but my husband and I were among some of the youngest on board. That being said I spoke with 70+ year olds who complained that the everyone on board was "sooooo old". After thinking about it - it wasn't the passengers age and limited conditions that made the ship "old" - it was much more than that! I wish I could put it into words - it was like an "energy vacuum" was sucking the life right out of 90% of the passengers 90% of the time - regardless of age! Everything there was BLAND!! Once we made the choice to get off the ship early it felt like a HUGE weight had been lifted off of us!! I could not endure returning back to the mainland the same way we came! The best way I can describe the several day open water crossing with so little quality enjoyment (other than my sweetheart) is to have you think of getting in a motor home in San Francisco and traveling none stop for more than 2500 miles...never stopping for gas...just the constant rocking and creaking of the plastic and wood panels that cover the metal housing. There is ALWAYS a humming noise and than the "potholes" from the waves that bounce you around. On board your motor home for those five nights it's the same boring flavorless food, limited entertainment and access to only one flavor of Pringles :-p (True story - they only carried Sour Cream and Chives Pringles in the gift shop - odd flavor choice). When we disembarked in Maui for good there was a $300 per person fee because we did not go through a foreign port. Additionally, because of the small port of Lahaina, we along with all our luggage, had to be put into the tender boat. Well, the ship's personnel separated us from our luggage and sent it ahead to sit on the pier while we had to fill out yet another form they had forgotten to have us sign. So for thirty minutes all our things, including one case with thousands of dollars of equipment, jewelry and medications sat out in the open public air. It would be like having your carrying on at the airport be taken away as it went though the x-ray machine just to sit out in public while they ask you questions. Very uneasy feeling and hard to handle for me at that point. So while I understand that MANY enjoy cruising, my husband and I have decided it's just not for us and many who where on our trip now feel the same way - even those who have cruised many times said that this would be their last time out! Thank goodness we saved our own vacation with several beautiful extra days in Maui and a short flight back to LA and added a few nights of real entertainment in Las Vegas by seeing "O" and Garth Brooks and we still beat the Golden Princess home!!!!! Read Less
Sail Date January 2010
On our cruise July 25th, 2010 on the Emerald Princess from Fort Lauderdale we had a TOTAL power failure for 5 or 6 hours the first night out. After that, well, things just got worse. Oh, and I had made a 7:30 appointment to have my very ... Read More
On our cruise July 25th, 2010 on the Emerald Princess from Fort Lauderdale we had a TOTAL power failure for 5 or 6 hours the first night out. After that, well, things just got worse. Oh, and I had made a 7:30 appointment to have my very first acupuncture treatment ever that night. I went through with it, but imagine this; I'm lying there on the treatment table with pins stuck in me and NO LIGHTS ARE ON, NO AIR CONDITIONING, NO SHIP ENGINE, NO MEANS OF NAVIGATION AND NO LUCK! I learned later that we had drifted almost 24 miles north. Given the winds that night, we were lucky! Had the wind been from the East we COULD HAVE been driven onto the beach North of Lauderdale. Princess had flown an expert into St. Maarten to take a look at the computer/engine problems. We weren't sure we'd leave St. Maarten and if we did we weren't certain we wouldn't have engine trouble again. That first night engine failure took at least four days to get over, what with food spoilage and overworked staff to begin with and all of the passengers just plain exhausted from the excessive heat. Movies under the stars was a great idea and one night we made it ("Date Night") but why did they keep the overhead lights on? Those weren't necessary for navigation and it sure would have added to our enjoyment of the movie had it truly been "under the stars". That, and a LOT more deck chairs in that area. What makes me the angriest about the power failure, though, was that the Captain promised...PROMISED...a full explanation. We never got that. We did get a lousy $300 compensation (which I learned later that $300 is what is normally given for "Mother Nature" diversions, i.e. hurricanes, etc. ENGINE FAILURE IS NOT AN ACT OF GOD, IT'S AN ACT OF SOME STUPID HUMAN BEING or a poorly prepared ship! I'm mad as hell and I'm not gonna take Princess anymore! PS, nasty letter to follow! It has been said that "you get out of the cruise what you put into the cruise." BS! I didn't put a selfish corporation, a bad engine and a lying captain into MY cruise. However, when we finally did reach port (and yes, we missed going to Princess Cays), we loved the ports, all three of them (yes, Jimmy Buffetville included on Grand Turk...see, we went to see Jerry and Sally the trained conchs and believe me, that tour was worth the money.) What a great, great time on St. Maarten at Maho Beach and at St. Thomas at Megan's bay beach (what a beautiful island.) The Princess food at traditional dinner was awful! Was the ship overcrowded and understaffed? Seemed so. After all, it was built to handle 3010 passengers and we had 3418! The wait staff at our first table was pretty bad but the wait staff (2 persons not the regular 3) was great, Renat and Gabriella. We did have great weather, coming just after Bonnie and just before Colin. That's lucky. Too bad we couldn't have had a better maintained ship (and the ship was beautiful, too!) When we got off, we drove in our own car down to Miami (and on to the Everglades.) But in Miami we saw two ships; one had a water slide and the other a rock climbing wall. The Emerald didn't have either. It seems the Emerald was big, but all they did was add more cabins not more public areas of cruising fun! More money for corporate but you'd think they'd add some features for us passengers! Overall, I wonder if I'll ever travel with Princess again and most certainly not with the Emerald. Maybe next time we'll just bite the bullet and pay for a more luxurious cruise ship. Yes, engine problems happen. But with a well maintained ship they are reduced a lot and when the Captain of the ship says something I expect it to be carried out even if to say "at this time we still don't know the exact cause but here's what we do know right now". Not everyone cares what happened. But I'm sure I'm not the only one who wanted to know what happened. Even now, a week later at home, I don't know what happened. However, I have a feeling the Captain wanted to say something and was prevented by Corporate to reduce the possibility of legal action. Read Less
Sail Date July 2010
We booked with Princess (in a previous year we vacationed with Royal Caribbean and thoroughly enjoyed it) this time as it was our honeymoon and we wanted an extra special holiday that offered great food, service and entertainment. ... Read More
We booked with Princess (in a previous year we vacationed with Royal Caribbean and thoroughly enjoyed it) this time as it was our honeymoon and we wanted an extra special holiday that offered great food, service and entertainment. The information on the web site and brochure states :" The comfortable elegance of a Princess Cruise vacation offers everything you could need from a wide variety of freshly prepared cuisine to activities for age, style or mood" I think not The food was one of the main areas that was of disappointment Upon embarkation, we were ushered into the buffet dining room, Horizon Court Absolutely starving from a morning of travelling, we were looking forward to eating a good hearty lunch. I noticed roughly just 10 trays of hot food, and on closer inspection I could believe what I saw. Absolutely everything was pretty much was deep fried. Clearly all food was catered for Americans. An example of the food was "grits" (I don't even know what that is!) and Chicago veal The items that I ate were not good. The quality was poor and I could only eat a few mouthfuls Your website that that the food is "Fresh, favorful cuisine cooked with passion and care" Rather upset by our experience at that point, I said to my husband that that we will try the other dining options during the rest of the cruise, my experience of them is as follows: Prego Pizzeria Pizzas were below average, certainly not Naples style. We have stayed in Italy on previous holidays and there was certainly no comparison Trident Grill Very disappointing, staff in this area were actually quite rude and unfriendly Burgers were cooked as you wait, well I saw my burger cooked from raw to frozen in about 2 minutes before it was slopped on my plate with a weird shiny roll (there is absolutely no way that their bread is made fresh on the premises) I had to spit my burger out after a bite, it was awful I did also try a piece of chicken, well that was unedible as well Breakfasts Breakfasts were catered for the Americans, with all American food. Poor selection and quality No toast They did not omelettes while you wait, but the chefs were rude and service was slow Main restaurant That leads me on the main restaurant, with the lack of food we had eaten by dinner time we were both starving by dinnertime at around 6.30pm, so proceeded to the main dining room (Portofino dining room) The restaurant was really quiet at this point, and as we were ushered to a table, we were sat by the waiter's station right next to the bins. The restaurant was almost empty!! This actually happened in the two occasions we went there. As for the menu, where was the steaks, where was the lobster? (we later found out you only get this if you dine at the Crown Grill restaurant-which you pay extra for) Entertainment Entertainment included: Bingo Movies under the stars-Barry Manilow in concert No on board parties Anyway, I could go on, but I have to say that Royal Carribean are the best cruise liner for entertainment and high quality food Do NOT cruise with Princess Read Less
Sail Date July 2011
We heard that princess was a upgrade to the carnival cruise line that we went on 8/11 so we figured for our honeymoon we would upgrade to princess. it was the biggest mistake we are still trying to figure out how princess is a upgrade. We ... Read More
We heard that princess was a upgrade to the carnival cruise line that we went on 8/11 so we figured for our honeymoon we would upgrade to princess. it was the biggest mistake we are still trying to figure out how princess is a upgrade. We purchased the unlimited soda card but yet it was impossible to get a drink from one of the crew members and if you finally get the waiter it takes about 45 minutes to actually receive your drinks unlike carnival where they had people walking around asking people what they like to drink and you would have it in 5 minutes. the boat would be good for someone who is really old and doesn't mind sitting and watching/listening to people play instruments all day that is seriously all they had going on unlike carnival where they constantly had new exciting things to do each day. Not to mention that at the end of the cruise they were charging us stuff for things we never purchased and charged us twice for things that we purchased before we even got on the boat which im still fighting to get my refund for that which is completely hard worst customer service. princess was the worst vacation ive ever taken in fact if our first cruise was through princess i would of never of gone on another cruise again it was that horrible. so i recommend people to pay half of what they would for princess and go to a better company with way much better customer service a company that actually cares about their customers go with carnival!!!!! alaska was so beautiful and the ports were great. by the way if you go to victoria i would recommend getting a taxi over the shuttle its cheaper and much faster dont have to stand in line that wraps around a few blocks to get on :D Read Less
Sail Date August 2012
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it ... Read More
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it was supposed to be more upscale. Unfortunately, the only thing upscale about this cruise was the price... The service was horrible from the second we got to the port and got on the ship, the crew was poorly trained, rude, snotty, and aloof to the needs of their passengers. They acted more like minimum wage employees than professional men/women who provide services for gratuity. Our steward never kept water stocked in the room, despite numerous requests and we frequently saw trays of food piled in the hallways. When we asked for any kind of assistance or service, we pretty much got the standard "its not my job" response and got direction to call some obscure department. Also, typically on cruises they have very good communication about what is going on for the day and where to find things but this ship always left you not really knowing what was happening. The first couple days of the cruise we thought it was strange that they would not let you touch anything and kept all silverware/condiments off the dining room tables. We later found out that the sailing previous to ours had been quarantined because of a significant breakout. The quarantine continued through the first 2 days of our cruise, without us knowing... The second day of the cruise my husband started showing symptoms of the Norovirus and was forced to spend the entire cruise in our cabin...what a waste. It was clear that even though the ship had gone through the mandatory quarantine period they had not properly cleaned to ensure it did not continue to be an issue. By the time my husband was quarantined, we had also already purchased multiple spa services, many of which were couple oriented. The spa gave me a very hard time canceling the services and was quick to let me know that they are their own company. After multiple calls we were finally able to cancel his services but they would not allow me to cancel mine without paying the full price. Some of the services they made me pay for were ones that it would not make sense to do alone (like the couples thermal suite) so we ended up paying for services we did not receive. To make things worse, we never received any acknowledgement of it being a special occasion, despite other passengers receiving banners/balloons, etc. And at the end, we were slapped with a $100 medical bill from the SHIP to cover the paramedic visit and basic OTC drugs we were given. They did not offer any reimbursement or voucher for the sickness incurred from THEIR ship. On top of all this, at the end of the cruise, even with them knowing that my husband had been quarantined and was still contagious we were kicked out of our room for disembarkation and forced to wait in a busy lobby for 3 hours....Feel bad for anyone sitting near us or boarding the ship afterwards. We will continue to cruise but needless to say, we (or friends/family) will never go near this cruise line again, an outcome could have been very different if Princess had made a few small steps to rectify. It is disappointing to see a service driven company with ethics and customer service as poor as theirs. Read Less
Sail Date December 2012
First off let me say the ship was beautiful. But way too many negatives on this ship to make it enjoyable. Check-in process was a nightmare. The man who checked us in (my husband & I) was in such a big hurry to get us through, he ... Read More
First off let me say the ship was beautiful. But way too many negatives on this ship to make it enjoyable. Check-in process was a nightmare. The man who checked us in (my husband & I) was in such a big hurry to get us through, he forgot to give us the information that our itinerary had changed. Hmmmm! That's kind of important to me. The elevators.......another nightmare, get used to taking the stairs. And there's no way to get around midship. We both got the soda package, what a waste of money. The ice tasted like medicine, so we had to get our soda with no ice. And the soda was horrible, it didn't even taste like coke, it was horrible.The air-conditioning in our stateroom didn't work very well. After getting showers & getting dressed (especially on formal nights) we were sweating, we couldn't wait to get out of the room to cool off. Was not impressed with the food, especially the food in the dining room. Alot of the people (staff included) were not very friendly, especially one of the head waiters in the dining room, he was very rude, he shouldn't be working around the public. I wish I would have got his name. My husband was turned away on a smart casual night in the dining room because he had docker shorts on & a nice polo shirt. Come on people we are in the Caribbean! The head waiter told him he couldn't come in because of the shorts but our last night on the ship it was smart casual so my husband wore slacks & we went to the dining room and guess what???? There were other men there with shorts on. So when my husband confronted the about it, he got really smart with him about it. Totally unacceptable! What happened to "the customer is always right" not on this cruise line. Hmmmm an apology would have been nice. Not enough swimming pools. We got to the pool at 9:00-9:30am, all the chairs had towels & personal belongings on them, we were lucky to find 2 chairs. They put in the Princess Patter that you are not allowed to save lounge chairs at the pool, any chair left unattended for 30 minutes, all personal belongings will be removed. Another lie. We knew someone that saved chairs for 3 hours. When my husband confronted the man over the pool area about this, he said all cruise lines do this (meaning saving chairs) That was beside the point. There were alot of other issues but these were the main ones. Needless to say.....we spent over $3000 for this cruise, the service was terrible, the staff was rude. We will never cruise with Princess again. We have cruised with Royal Caribbean twice and will do it again. Never had these problems on RC. I think Princess should take some advice from Royal Carribean on how to operate a cruise ship. Read Less
Sail Date November 2013
Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose ... Read More
Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose from, so you could find something you liked. East Coast Connection was great and a Duo that played mostly in the Wheelhouse was good. The rest of the entertainment was mediocre at best. There was plenty of seating around the pool. On the flip side, the condition of the boat, after being aboard for awhile, was grungy. Carpets were coming loose, several elevator buttons didn't work, lounge and dining area ceiling panels loose and where some lighting was repaired, panels not replaced. Areas that were supposed to have double-doors had one missing. Wallpaper was peeling off the wall in the halls. There were soft-spots in the floors including one in the elevator. None of this was overly terrible, but not what you would expect from this caliber of ship. We have previously sailed on the Star Princess, so we had a good comparison. This is the first cruise we have ever been on at 11:00 p.m. everything was completely shut down with the exception of the casino and the deli down in the atrium area. After being told about the Norovirus, there were no extra hand sanitizer distributed, and those that were there were often empty. The men's public area bathrooms often were out of soap and paper towels. There were public restrooms out-of-order as well, they were eventually repaired. If you got up very early in the morning, you had to walk past bio-hazard bags in the hall from rooms where there were sick people. Tuesday night, the Captain told us we were not stopping in Belize, our final port, because fog was forecasted in Galveston Saturday and the port could close. We would be required to get off of the boat Friday because the CDC was overseeing the cleanup of the boat. Princess did provide a nice motel room and transportation to and from the hotel. They credited us one night from the cost of the cruise to cover any food for the night and next day. They also offered to credit us 20% toward another cruise booked by the end of 2014. If all this wasn't bad enough, not going into every little detail, Princess arranged our transfer from the hotel 9:00 a.m. Saturday when our flight didn't board until 3:30 p.m. That is all they offered to do, if we wanted to wait, we would need to make arrangements and pay for it ourselves. Thank you Princess for a not-so-wonderful 32nd Anniversary Cruise. Read Less
Sail Date January 2014
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; ... Read More
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; elevators continually broken with signs on them and the ones that did work were extremely slow. The carpet is worn and dirty in most all areas of the ship. The entire ship was extremely warm, including our stateroom, despite our asking to have it looked at; of course that never happened. What made it worse was the fact that I have never been on a cruise that did not provide a top sheet--only a fitted sheet and a quilted duvet--very warm to say the least. The buffet area was the worst I have ever experienced--instead of having an open concept that every other cruise line has, they have a small enclosed area that is not only extremely hot and unorganized, but it creates extremely long lines and wait times trying to get in for your meals since a staff member has to stand there to make sure only a limited number of people at a time are in there. Also, passengers are not allowed to get their own silver ware, napkins or drinks (coffee, tea, water, juice, etc) so it is difficult and time consuming trying to flag someone down to get something to drink. The food in general is substandard at best and the wait staff are aloof, unfriendly and do not appear to enjoy working there which out of all my years of cruising, I have never experienced this until now. The entertainment was very limited which was also very disappointing as the days at sea were really boring unless you like to play Bingo all the time. The gym was small and always so crowded it was not possible to use any of the equipment. They also did not provide any way to wipe any of it down between users which created sanitary issues--YUK! Read Less
Sail Date August 2014
We were suppose to leave at 4 p.m. Sunday night Sept. 28 2014. We left after three announced delays at & A.M. Monday morning. This is an old ship with small hallways and very small showers. They shopping consisted of fake gold, cheap ... Read More
We were suppose to leave at 4 p.m. Sunday night Sept. 28 2014. We left after three announced delays at & A.M. Monday morning. This is an old ship with small hallways and very small showers. They shopping consisted of fake gold, cheap silver jewelry. A lot of over priced cheap watches. Last to be annoyed with was the way over priced art? A small store with sundries. None of this was open when you are in port. There was a smell of sewer along the bar area and restrooms toilets were overflowing.Food at the buffet was really the cheap choice. Out of ranch dressing for the lettuces only salad bar. Cantaloupe was all for the fruit bar. Stales hamburgers and hot-dogs were the main course along with overcooked soaking in luke warm sauces of God knows what. Cheap hotels have better. They had warm orange juice and warm milk for cereal. Ask for cold and they could not provide it. They did manage to freeze the butter.To put on really stale bread. Dinner service was better if your didn't mind the arguing with the wait staff about what you ordered. You are forced to tip so they really didn't care. The tenders to Santa Barbara made some lose their lunch. so if you don't mind that smell you cad take a ride to downtown Santa Barbara. Woo pie! We were never told why the ship was stuck in port and not given and offers to make up for the lost day. When you ask the staff anything they were clueless. The medical unit never answered our call for my wife's sprained ankle. She got that tripping over raised places in the deck. Broken floors, doors. and walkways. Now they charge you for sodas and served $8.75 1/2 shot drinks. About 200 a day to celebrate. My wife's surprise birthday celebration was announced while stuck in port Sunday. Her birthday was Monday. The crew saw fit to leave all the planned arrangements in our room while out to dinner. Ruined to plans for the next day. Thanks!. Nothing was good about this ship. We had a good time in Mexico because we have made that trip on better cruise lines many times. So they could only ruin it by leaving too early. Witch they did. 3:30 p.m. was our last chance to be on board. By the way they gave us our luggage tags and dis-embarkations papers on Tuesday. What a buzz kill that was. Terrible nightly entertainment. no selection and poor choices. Daytime was no better. The prises were key chains. Pooor ship board activities. Princess is by far the worst cruise we have ever been on. Our first and last time. Read Less
Sail Date September 2014
Why I will never cruise on Princess again. I have used Princess many times and am Gold member for 6 Princess cruises. During last cruise, a 7 day trip to Hawaii, I was foolish enough to trust their cabin chooser option, guaranteed to ... Read More
Why I will never cruise on Princess again. I have used Princess many times and am Gold member for 6 Princess cruises. During last cruise, a 7 day trip to Hawaii, I was foolish enough to trust their cabin chooser option, guaranteed to give you the best window cabin. There were many cabins still checker boarded around my deck so I thought , as promised, Princess will choose the best available cabin, They gave my the 1st cabin in the bow! No sleeping at night because of thunderous wave lap. Ruined much of the cruise. They did sell me 50 cent ear plugs for twenty dollars! I know now the travel agency usually sells these cabins at up to 30% to 40% less, because they are loud with crew noise, and if underway the cabin shakes and has noise that is would OSHA decibel illegal at my work. We could not talk or sleep. This was the best cabin they had left? They use their program to dump the worst cabins on people like me who actually trusted them! Besides, the Disney and Carnival cruise lines and are cheaper than Princesses aging ships and poor service. It is definitely money before service on this cruise line. So I am off to Mexico over New Year's, on a different cruise line that is not deceptive and does not use customer service after they rip you off for the ticket price that should be reduced for these terrible cabins. I actually cruised the on last Love Boat cruise to Alaska in the early 2000's, I was loyal to Princess for many years, 3 times Alaska, Mexico several times, and the infamous cruise to Hawaii; the last cruise I will ever take on a Princess Lines. They were very nice with customer service 16 years ago, I surmise they have been too successful and gotten too big to really care about an actual single customers anymore. Use another cruise line and you won't have to take the chance of a ruined $5,000.00 cruise, like us. **(Don't let them give you what they say is best cabin available, they will get the ones they cannot sell!)** The food is good and the entertainment fair for cruise standards, There shore excursions are a terrible disorganized mess. They will take the people for the excursions they sell first. Everyone else will wait well over an hour to get off a dock berthed ship. You can miss many shore experiences due to the disorganization off staff to get off the ship. You think they could get it right by now!! Princess boasts their cruisers will leave all stress behind, but then get ready for a bunch more trying to enjoy all the stresses they cause by being more interested in separating you from your money, than a relaxing time. The cleaning staff were very nice. Jonathan Beall Jonathan Beall, A long time Princess cruiser that will never go back!!! Read Less
Sail Date September 2014
My husband and I travelled on the Star Princess from San Francisco to Hawaii for our honeymoon (we are in our early 30s) after the sales representative told us there would be a variety of ages on board. We would NEVER recommend this trip ... Read More
My husband and I travelled on the Star Princess from San Francisco to Hawaii for our honeymoon (we are in our early 30s) after the sales representative told us there would be a variety of ages on board. We would NEVER recommend this trip to anyone of our age. Everything was catered toward an older age group: Bingo, Black and White movies, the live entertainment was music from the 1950s and 1960s. This company does not follow through with what is listed on their website: “Cruising offers something for everyone from the very young to the young at heart”. The cruise ship missed the first destination (Kauai) adding another sea day, and cancelled our Maui Molokini Snorkeling excursion. Too many disappointments. We were so bored on this ship we decided to disembark in Maui and fly back home. This was the best decision we could have made getting off this ship. Read Less
Sail Date February 2015
Our trip was to join princess cruises on their 50th anniversary along with our 50th wedding anniversary. What a memorable occasion!! - not!!! Mixed up dates visiting melbourne & hobart. Princess cruises had advised them, but we did ... Read More
Our trip was to join princess cruises on their 50th anniversary along with our 50th wedding anniversary. What a memorable occasion!! - not!!! Mixed up dates visiting melbourne & hobart. Princess cruises had advised them, but we did not find out till the ship was underway. We had booked to meet friends in melbourne whom we had not seen for 50 years & also a tour in hobart, but because of the mix up in dates neither happened. Phone calls on board are non existent. Our friends could not change dates & our hobart tour cost us 4 - yes 4 times as much to book from the ship!! We had several trips to the passenger desk - queued for literally hours, but not much help. First 3 days were a waste of time & they had me in tears. We had to leave hobart a day early because of bad weather coming in, so we had to cancel another trip in hobart. I had a migraine ( caused by the stress & lousy anti-roll mechanics - very jerky each way), on the way back to adelaide & could not get to the restaurants. I called room service literally dozens of times & always engaged. I called passenger services who told me to keep trying. Dozens more calls to no avail. Literally 24 hours later we had not had any hot drinks or food - just the tap water in the bathroom!!!! Time to disembark at Adelaide For those having a tour of adelaide and hoping to catch a train they had hours to wait just to get off the ship. The queue went at least 3 times around the casino & decks before anyone could get off. Visitors should have been allowed off first. What an absolute shemozzle!! Princess cruises have just sent an apology 6 months later after many complaints. No compensation whatsoever has been offered. Do not travel with them & expect service. It just doesn't happen! Read Less
Sail Date February 2015
I have been on 10 + cruises and I have to say the was my worst experience. Smoking; The ship needs to update their smoking policies. News flash to Princess most people don't smoke! Half the Casino is smoking with no physical ... Read More
I have been on 10 + cruises and I have to say the was my worst experience. Smoking; The ship needs to update their smoking policies. News flash to Princess most people don't smoke! Half the Casino is smoking with no physical divider. For this reason we did not gamble along with many people I chatted with. The Promenade jogging/walking exercise deck 7 is actually the smoking deck. It is Port side aft but cigarette smoke can be smelled on various parts of the deck when you walk by the ventilation system. Also the strong smell of cigarette smoke from the Casino can be smelled around the Pursers desk to the open Atrium. When you exit the Princess theater you walk by the Snookers smoking lounge which filters in the foyer there. The aft pool area also smells like smoke from a designated smoking area which ruins it for a couple levels since it is all open there. Bad Food; We found the food along with many of the people we talked to pretty darn awful. I'm not sure who is supplying the meat but it is the worst we have experienced and on many occasions did not or should I say could not eat it! The Horizon court food was only sightly better than the dining room. This is the only cruise where we skipped the dining room a couple times because our meals were just terrible. The coffee in the Barista was good but the lady in charge each morning seemed really disgruntled at having to serve us. The fresh made pizza was the best food on the ship. Harassment; From the moment we boarded the Princess we were harassed aggressively by staff to buy their Alcohol card. When one waiter or waitress finished with you another would come over to try again. This buy the booze card harassment went on for two days straight then it just turned to harassment to buy Alcohol. We ordered a bottle of wine one night and were immediately given a high pressure sales spiel on buying a box of three bottles, geeze, really. I only wanted one bottle! We found the high pressure selling to be quite annoying and really unacceptable! Respiratory Outbreak; This ship also had a Respiratory Outbreak and we were around a lot of sick people. One gentleman in particular was beside us in the dining room who had no business being in there since we shared the same server. No wonder it spread like wildfire throughout the ship. It was reported to the CDC and they said it was under control but hey if you are on a ship with that many people (and this ship is no longer a big one) with an outbreak there is no such thing as under control. With a common ventilation system and shared wait staff you are infected every time you move around the ship from the elevator buttons to the handrails. It's just there in the air. Good luck to the next lot getting on the ship. Overall; The lack of dress code in the dining room was shocking. People in jeans and t-shirts, we were seated with a couple who husband had jean coveralls on as if he had just cut a cord of wood or had been coming from the garage, really, no class there. Everyday Princess bombards you with paper literature to your state room mostly trying to sell you stuff, huge waste of paper resources since most of it is dated and can't be reused. Just multiply that by thousands everyday of the year, it's a huge amount. The un-bundling of the cruise industry has really lowered the whole experience. It is all about the bottom line, cheaper food, sell the booze cards and get the people to gamble. The poor workers they are nothing more than slaves and pushers for their bosses who high pressure them into harassing the guests in order to pick their pockets. In my opinion Princess has ruined what used to be once a glamorous experience of a lifetime vacation for most people. This is the only cruise where we experience people yelling at the staff to let them off the ship during embarkation. I suspect a lot unhappy people there. Read Less
Sail Date June 2015
We were in cabin D625. We have many problems that I need to share. First, upon arrival we discovered a used tooth brush on the shelf in the bathroom. Now in and of itself not a big deal. But let us look deeper. Because if someone cleaned ... Read More
We were in cabin D625. We have many problems that I need to share. First, upon arrival we discovered a used tooth brush on the shelf in the bathroom. Now in and of itself not a big deal. But let us look deeper. Because if someone cleaned the bathroom and wiped it down (disinfected it) the tooth brush (that was on a tissue) would have been found. With all the hand sanitizer around and previous bouts of disease one would think that is a situation. But again I report it and it goes nowhere. A clear health problem yet no one seems to care. Second, our toilet has not worked properly since boarding. We flush and the wait for up to 3 hours or more before the toilet actually flushes. And then not completely. Urine may be taken away but the paper stays. A second or third flush is needed. As for solid waste, well we have had to sail with that sloshing around in the bowl with urine for hours as well. We have reported each instance many times and have been apologized to often. Many times with a promise of a plumber being contacted personally by the front desk. Again sailing with excrement and urine is not my idea of a fun cruise. Sloshing and spilling on the floor as the bowl fills up. Again cannot be a healthy situation. I have video of the non flushing if you wish. Again I have asked to speak with ship management and we have been ignored or whatever, but nobody cares. If an outbreak occurred I know where to start looking. Third, the crew that is sent to investigate. Well mostly have been kind or trying to be (Ferdinand is nice) except for the front desk. I believe that is how you spell her name. She came to the cabin and stood at our door in the most condescending manner. Like I was annoying her in explaining that my toilet is not flushing for days and it is spilling onto the floor. When my wife said all we want is to be made a priority as the situation is a health issue that has been going on for days, she told us that we are not a priority. Nice customer service. I reiterated that I would like to speak to the hotel manager and she said she would bring it up at the morning meeting. I guess we are not a priority for we have yet to hear from anyone. We told her to leave before it got really heated. We discussed the situation in the hallway as other passengers passed by. The looks from them really told a story. Next, the next to last night we found blood on our comforter that was not there when we left for our dinner but was when we returned. Again I have pictures. It was gone when we returned from breakfast. Talk about health code violations. Again I would love to be able to speak with management onboard but alas we are not priority. Blood, urine, bowel movements sloshing around on the floor, not a priority. The plumbing was a constant problem throughout the cruise. One 1 occasion we actually saw a plumber outside our cabin working on the system. He showed us a large piece of equipment that he changed out. We asked if we could use the toilet, he said not yet. He saw us enter the cabin. We then entered the cabin. We went to the balcony for a few minutes. We then entered the cabin and began to get ready for dinner. Just as we started to get undressed, he walked out of the bathroom saying it was fixed. Now he saw us go into the cabin, so he entered the cabin without waiting for us to answer the door. It was a good thing we did not start to undress immediately, as who knows if he knocked. Next is the brown water in the bathroom. After the plumber was there and left, we then started to get ready for dinner. We turned on the water and brown water came out. I have video. It went on for 5 minutes. We called the front desk and told them. Ferdinand came to the cabin and we showed him the brown water in the sink, the tub, and the toilet. Now we were told that there was no problem with anyone else and brown water. So I do not know what to think. I also am concerned the same water that flowed into the toilet is also routed to the sink and bathtub. Even if it is water that goes into the toilet from the same source that the sink gets its water from, I think that is a problem. Systems back up, and if nobody else on the ship had the problem, then my cabin's water supply is connected somehow. We were given a $500 credit onboard to make up for the inconvenience of sailing with was basically a Chamber Pot for 7 days, the attitude of the staff towards our problem and their lack of urgency about our potential health issues. I did get a call form customer service a week and a half after the cruise. Again apologies and still I felt that even as I was being apologized to, that I was putting them out. Just a feeling. They offered a $500 credit on a future cruise as an additional apology. But cruising with Princess is not in my future. Read Less
Sail Date October 2015
We'll start with the premise that while every word of this missive is true...accurate...not vituperative...and/or personal, we suspect, fully suspect...that the true assessment of our cruise will either fall o deaf ears or just be ... Read More
We'll start with the premise that while every word of this missive is true...accurate...not vituperative...and/or personal, we suspect, fully suspect...that the true assessment of our cruise will either fall o deaf ears or just be dismissed out of hand. To WIT: The "decibels" of most of the music (entertainment) was ear shattering. Just unpleasantly loud & hence ruined the atmosphere. when a person must compete with the music to chat to their partner, it is no longer "music." and....we're simply talking about a innocuous chat; not a "socratic exchange" of a discourse that solves the world's problems. it is, instead,...noise. But...to be fair & balanced, my wife and i "did enjoy the string quartet. The members of the string quartet played their music in a manner that demonstrated a decorum fit for "easy" & enjoyable music; not caustic, acidic & befit for a teenage rock concert. The "culinary" delights so prominently displayed on the ship's advertisements were a long way from the actual food and/or the declared presentation. Parenthetically, a buffet is a buffet by any other name. however, as strange of a dichotomy as it may seem, the culinary staff on the regal princess has for it's greatest achievement a portion of prosciutto ham. What a disappointment! Think about it...the "best" they had to offer was a plate of sliced prosciutto ham!!!!! We could not, with a good conscious, recommend princess cruise line to our friends or enemies. Read Less
Sail Date October 2015
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this ... Read More
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this cruise line would be perfect for our honeymoon. However, we were very disappointed with the way it turned out. We purchased a suite with a balcony for our special occasion. Upon arriving in our room we learned the refrigerator did not work properly. We contacted room service and notified our cabin steward. The refrigerator was on but was not blowing cold air. They came out that day but still did not fix the refrigerator. We called them again the next day and came back to the room but still had no results. At this point, we never expected to happen because they could not fix it the first two days. On the second day we ate at the buffet and was disappointed to learn that the food was not hot. It seem that everything we ate was warm or at room temperature. Also, when the waiter came to get drink orders, we order milk and orange juice. When the glasses finally arrived at our table the drinks were warm. I have never drank warm milk before and I thought maybe they were just busy at that time. However, throughout our time on the ship we received the drinks the same way. At this point, we started ordering our milk and juice with ice in our glasses. We could not eat the cereal since the milk was so warm. I am not sure if temperatures on food and drinks are being checked properly because I own a restaurant and my health inspector will not allow this temperature of food items to be served. At breakfast I requested a glass of chocolate milk and they brought me hot chocolate. When they arrived to my table with the hot chocolate I informed them that I ordered chocolate milk not hot chocolate. At that point, they told me that hot chocolate was all they had and they do not have chocolate milk. I have never heard of a restaurant that serves breakfast to not have chocolate milk. I was very disappointed. In our dining room which was Allegro our service was disappointing. When they would ask us if we would like bar service and we declined they were not as nice to us as they were to the others around us who always wanted wine while eating dinner. When we would take pictures on the cruise they would give us cards to fill out and turn in for raffles. However, the pens the stewards provided would not write on the paper the cards were printed on. We requested another pen and explained why and they stated that was the only kind of pens they had. While docked at St. Kitts rain began to fall. While trying to get back on the ship they refused to let the passengers on the ship. We stood in the rain for 10 minutes and no one was getting on the ship. While standing in the rain we tried to explain to security that our phones, cameras and bags were getting wet. They did not tell us why we were standing in the rain and not getting on the ship. Also, because of this my shoes were soak and wet and had to walk around in wet shoes for two days. Next, we complained to the information desk and they explained the reason why we were not let on was because the wind made the boat shift. I stated that I thought when they dock and tie a boat up that they would prepare and be ready in case of something like this would happen. I asked the guy at the desk why wasn’t it tied down better and he stated it should have been. When we walked back in our room to take showers we noticed bugs in our body wash. At this time the soap was filled about half way, so we waited to see if the steward would come that night and replace the soap. When we came back from evening dinner the soap bottle was filled all the way up but with the bugs still in the bottle. We took pictures before and after the bottle was filled, and we would love to send these pictures to you. This is disgusting and I do not believe the cheapest hotel in the world would do this. After filing a formal compliant a lady came to our room to speak with us. She asked us tell her about our experience on the ship and would be willing to explain what has been taken place. While speaking with her she stated we should notified them sooner instead of waiting until then. She made us feel we did something wrong for not speaking sooner. She stated she was sorry and I told her that the word sorry does not make up for a once in a life time vacation such as my honeymoon. Also, I was not impressed with the itinerary expect for the shows. It was mostly knitting, art galleries, string quartets and playing bridge. I have taken many cruises before with other companies such as Carnival, Royal Caribbean, Disney and Commodore. I’ve taken several Carnival cruises and expected more from a company that Carnival is affiliated with. I spent a lot of money on this cruise and never dreamed it would turn out the way it did. Also, while on the ship I heard several platinum members complaining about this cruise and that it’s not normally like this. I would like a response why it turned out the way it did. Read Less
Sail Date October 2015
Of all the cruise lines we’ve sailed on, we LOVE Princess the most. We’ve sailed with Princess 15 times, and this was our 3rd cruise on the Emerald Princess. Unfortunately, this cruise was nothing like we’ve ever experienced before ... Read More
Of all the cruise lines we’ve sailed on, we LOVE Princess the most. We’ve sailed with Princess 15 times, and this was our 3rd cruise on the Emerald Princess. Unfortunately, this cruise was nothing like we’ve ever experienced before because it has serious plumbing issues. We didn’t have hot water in neither the shower nor sink for a day and a half. Each time we ran the cold water it would run brown for a few minutes before running clear. We started getting hot water (low pressure) in the shower by the evening of the 2nd day which would run brown for a few minutes. We were happy that both shower and sink were in full working order by day 3. But, went into a panic in the evening when the toilet didn’t flush. That was taken care of by the morning of day 4. However, the sink was leaking under the counter, and the lamp base on one of the nightstands gave off a vibrating electrical feeling (possible indication that it was poorly grounded). Other passengers experienced toilet overflow which meant the big fans were blowing and drying out their accommodation, but were compensated with free laundry service; others did not have hot water & took their showers at the spa. Evidently this was NOT limited to a few passengers because the Captain announced over the PA system, acknowledgement and apologized for the plumbing problems. A number of fellow cruisers will have to bear this burden as they continued on their extended cruise(s). We found the entertainment to be good except for two of them. We gave The Soul Rocker Band, and Kory Simon (can be found on YouTube) an honest try but they were more fitting for Karaoke on shore than being the featured entertainers on this cruise ship. Princess Cays and Grand Turk were beautiful. We had perfect weather and the beaches were gorgeous. Grand Turk downtown was not spoiled by commercialism. It gives you the true flavor of the lifestyle of its citizens. There was no need to guess the price of taxi rides to downtown being they were publicly posted which was comforting. Commendations to our room steward, the quintessential ambassador and a great comfort during our troubled cruise. He did everything within his power, during the interim, from changing the sink & shower filters, trying to tighten up the under-sink connections, to reporting details to his manager. Praises to customer services personnel, of which there were too few, with lines of passengers at the counter and on the phone who needed their attention. BEFORE booking a cruise on the Emerald Princess, I would highly recommend you check out the featured entertainers, and of UTMOST IMPORTANCE, inquire if the plumbing issues have been corrected and in good working order! Read Less
Sail Date December 2015
Booked 2nd 'best' suite as best suites were soldout. 'suite' was size of balcony suite on other cruise lines "small"!!! All 'non-surcharge dining ' had exact same menu!!!! And primarily fish ... Read More
Booked 2nd 'best' suite as best suites were soldout. 'suite' was size of balcony suite on other cruise lines "small"!!! All 'non-surcharge dining ' had exact same menu!!!! And primarily fish entrees..ugggh!! Ship has no stablizers!!!! Felt every wave, and noise of engines was annoying; old ship!!! New years eve celebration consisted of old, faded, video on large screen 'fireworks' wow!!! No complimentary champagne toast.....buy $40 bottle of cheap champagne if a 'toast' was wanted......cheap cruise line!!! About 1/2 point above 'carnival cruises' which are awful! If you smoke....go on another cruise line!!!! No smoking on balcony, small smoking area on 12th deck......please! Never, ever again! I'm sticking with norweign and holland america; quality cruise lines. We waited 3 years to book a new years cruise; we are totally unsatisfied, feel ripped-off and disgusted with princess cruises!!! Read Less
Sail Date December 2015
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of ... Read More
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of our ports and receiving little information for what was happening, the entire experience was a disaster. Had it not been for the amazing people we met on the ship and a constant flow of drinks because there was nothing else to do, this would have been a horrible trip. For the first 2 days the only pool that was open was the largest middle pool, with no working jacuzzis and hours of silence between a band and DJ that was a staff member working from a computer. As for embarkment, while watching the other ships leave port with music and dancing the Coral Princess simply sat there with low energy staff standing around to hours of silence. The promoted Big screen TV for "Movie under Stars" did start working correctly until the middle to end of the trip. Trash blowing all over the place, ceilings tour apartment and minimal entertainment throughout the day. I can get past the entertainment set up however, non working toilets, lack of sleep from no A/C and missing our excursions was a major disappointment. The biggest insult of all was the lack of understanding that many of us used our vacation time, may have been on special occasion trips and used funds that may not be available again for a while and expect that we would use a small discount to spend more money on another cruise with them. Extremely disappointment and concerned that this is how Princess as a corporation responds to inconsistencies with their product. Read Less
Sail Date January 2016
My wife and I recently returned from a short Princess cruise out of Ft. Lauderdale. Unfortunately, this was the most unenjoyable experience that we have had while cruising with Princess, or any other line. Our disappointment started when ... Read More
My wife and I recently returned from a short Princess cruise out of Ft. Lauderdale. Unfortunately, this was the most unenjoyable experience that we have had while cruising with Princess, or any other line. Our disappointment started when we entered our cabin. We had never experienced a cabin with bunks on the walls. We elected to have Princess select our cabin. It was not a good fit for an older couple. Getting out of bed in the dark was a hazard because the presence of the bunks did not allow one to stand up straight while getting in and out of bed. The next disappointment occurred around midnight when we were awakened with yelling and jumping from the next cabin. We struggled out of bed trying to avoid hitting our shoulders and called the front desk. The noise was quieted that night. The next morning I went to the front desk to express my concern about the bed situation and the noise in the hallway for the rest of the night and early morning. The desk person said that he would pass on my concerns to the manager and that I would hear back. We never heard back! I took note that a message was sent out prior to the cruise cautioning passengers about the Zika threat. Another warning should have been posted regarding the fact that half of the passengers would involve everyone else in a wild spring break movie. Most of the time things did not operate in Princess Fashion. That is, young people were allowed in eating areas with no shirts and almost no clothes in some cases. I had to write a follow up message to communicate my ongoing disappointment with their customer service regarding an unhappy travel experience. After trading phones calls for a few days, I finally had a conversation with a customer service representative, Kyle. He apologized and was sorry that we did not have our typically pleasant Princess experience. He also indicated that he would share my comments with management so that the service could be improved. In the end, there was very little satisfaction from that exchange. We still have memories of a negative experience, a poor use of money and, especially, vacation time! There was very little that was pleasant about this voyage, save for the entertainment, which is always exceptional. Unless we were in port, there were virtually no deck lounges available, and no way to hear the Movies under the Stars because of the boisterous crowds that could not be controlled by the ship's staff. No one controlled a dress code in the buffet area, i.e. no shirts and cover-ups. (No class!) In addition to having an uncomfortable cabin, the toilet was inoperable until the morning of our first night at sea. Therefore, we requested a refund on our future Cruise deposit and Kyle said fine. After sailing with Princess about ten times, we now longer feel that our business is worth anything. Read Less
Sail Date March 2016
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the ... Read More
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship. But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened. The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line. The only positive parts of the cruise were that embarkation and disembarkation from ports of call were very easy and went quickly. Read Less
Sail Date March 2016
I cannot fault the embarkation, it was quick and easy. Cannot fault the staff. Everyone was extremely pleasant. Cannot fault the cleanliness.....cabin and all amenities were spotless. We had a balcony cabin, it was a tad small, but for ... Read More
I cannot fault the embarkation, it was quick and easy. Cannot fault the staff. Everyone was extremely pleasant. Cannot fault the cleanliness.....cabin and all amenities were spotless. We had a balcony cabin, it was a tad small, but for 2 nights not a problem. The bed was brilliant, the best I have slept on during a cruise. However, from the moment we boarded, there was a lack of everything, from food to entertainment. Everything was closed. Entertainment was zero. During the evening, the entertainment was suited to the over 70's. No offense to that age group, but it would be nice to mix it up a bit. We are 50 something's and found 1940's and 50'a music a bit boring after a while. No night club for after dinner dancing. Can't imagine how the younglings on the cruise felt. The food was very disappointing, portion control gone mad. We had a pizza for lunch, it was obviously a frozen pizza, similar to the Woollies frozen pizzas. Paying $19 for it hurt! I feel this ship caters for the elderly age groups, which is reflected in the err...entertainment, so we will never again sail on this ship. We work full time, and enjoy our cruises, and are prepared to spend whilst on holiday. Bonus, I guess, we found nothing to spend money on, so we took our holiday savings home. All the more for our cruise on the Celebrity Solstice in September. This ship not recommended for under 70's.... Read Less
Sail Date April 2016
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