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308 Princess Romantic Cruise Reviews

We chose this cruise because it was going to the British Isles. No problem embarking since we boarded in FR, Le Havre, but apparently there were problems embarking the next day in Southampton.. Our room was quite small which was a ... Read More
We chose this cruise because it was going to the British Isles. No problem embarking since we boarded in FR, Le Havre, but apparently there were problems embarking the next day in Southampton.. Our room was quite small which was a disappointment, although it had a balcony. Really could care less about balcony since it was a bit too cool to use it, and made room smaller. Hard to relax in cabin if people next to you or above were on their balcony, not quiet. I will never have a balcony again. Our room was across from a work area so it was very, very noisy the day and night guests embarked from Southampton and the day and night before we disembarked in Le Havre. The door to this area should have been closed but wasn't. This is where luggage came in and went out. Very, very noisy. You could hear the luggage being thrown around and loud yelling between crew. We were on baja deck around cabin 625 - to 701 or so. The day passengers embarked on the ship in Southampton some genius decided that music needed to be played all over the ship including the cabin hallways. I could hear the unwanted so called "music" in my cabin. It was annoying, and obviously too loud and totally unnecessary. I thought a cruise was supposed to be relaxing and peaceful, it really wasn't on this ship. The ship is noisy. The bars played music WAY too loud, you couldn't have a conversation. I heard Carnival took over Princess so maybe that's why. There was virtually no quiet area to go to without the horrible canned music played throughout the ship. The library was teeny tiny, so you couldn't go there for peace and quiet. The lovely dining room instead of pleasant, quiet, background music, it was country western one night. Luckily when the dining room filled up you couldn't hear it. I'm sorry but Country Western, or Rock garbage does not go with a lovely dining room, it belongs in bars and nightclubs. There is no promenade deck on this ship so you cannot walk around the entire ship. That's really a loss. There were a couple of days that would have been nice to sit out on a promenade deck and read a book or walk for fresh air. Not on this ship. The ship had a beautiful Atrium, but at times if an event was going on in there it could get ridiculously LOUD. The ship has a great sports club, but again the crap music playing made you want to hurry up and get out of there. The Sanctuary is lovely but extremely costly plus the loud music and base coming from the outdoor screen could be heard in the Sanctuary, so it really isn'tt very relaxing. I love music when I want to listen to it, not shoved down my throat by some twenty something. Princess needs to appeal to all ages not just 30 year olds. Big Mistake. We weren't the only ones who were annoyed with the noise on this ship. Dining was good, but very confusing and crazy at Horizon court and Bistro - Lido deck. Service and staff great. Entertainment OK, but nothing too interesting to do on days at sea. Ports were good but they could forget about Guernsey. It was a nightmare the day we were there because there weren't enough tenders running back and forth. Shore excursions were good although at Lock Ness we thought we'd see the castle but were told not to get off the boat. We were supposed to have time shopping but have about 20 min, plus the bus for Lock Ness couldn't leave on time due to the battery needing a jump. Edinburgh was good but again no time for shopping. Very annoying, same thing in Glasgow. The Royal Princess is a bit difficult to get around since you can't go direct from an upper deck to deck 5 without figuring out where the elevators needed to go there are, or stairs for that matter. I think this is because of the atrium. I rated publi rooms as poor since there was basically no where quiet on the ship. Read Less
Sail Date May 2018
This was our 3rd time on the Crown Princess and this time was very disappointing. The ship seems to be showing it's age. One entire bank of elevators was down for repairs the whole trip, the vibrations in the dining room was so bad, ... Read More
This was our 3rd time on the Crown Princess and this time was very disappointing. The ship seems to be showing it's age. One entire bank of elevators was down for repairs the whole trip, the vibrations in the dining room was so bad, it threatened to shake things off the table and we had never experienced such slow service. In fact, our first stateroom A614 constantly vibrated. It was hard to sleep. Ordering a drink was frustrating. It sometimes took 15 minutes or more to be delivered, which would upset others at our table. The waitstaff was friendly, but a lot of their time was spent apologizing for things that had gone wrong. The food was good and bad. Some dishes were better than other times on the Crown but others were so bad they had to be sent back. But the one thing that almost ruined the trip for us was trying to take a shower. The water would come on warm and after a short while it would start to cool then it would stop altogether! And it was usually just after we covered in soap suds waiting to rinse-off. It would come back on 2 or 3 minutes later and it would be ice-cold and slowly warm up.We called repeatedly for someone to look at it, and it was sometimes an hour or more before someone showed up. They would turn the shower on, wait a minute or two, and say, "It seems to be okay now" and leave. But it kept happening until we complained so much they moved us to another cabin. We may cruise with Princess again, but it won't be on the Crown. This cruise certainly has affected the way we feel about 'Princess'. If you want more information, you can contact us. Read Less
Sail Date May 2018
This should have been a very special cruise where we celebrated my Mother's 60th birthday and I proposed to now fiancee in Alaska. And while I have many great memories from this trip I feel like Princess did their best to ruin it for ... Read More
This should have been a very special cruise where we celebrated my Mother's 60th birthday and I proposed to now fiancee in Alaska. And while I have many great memories from this trip I feel like Princess did their best to ruin it for me. Before getting into the bad let me start with the good. Our cabin was fine, there was always plenty of food, and the staff in the main dining room were extremely friendly. I would say the food in the buffet was average at best while the main dining room was better, We also at at Share by Curtis stone and I would say that was OK but not very memorable. No for the bad, every time I would ask for something or if there was a minor issue the crew would get very combative. This happened a couple of times with our steward and at one point he was even hostile for me asking for an extra towel. This also happened at the main dining room when I ordered an Old Fashioned which had soda water in it. It took much arguing explain that an old fashioned does not have soda water in it for me to get it fixed and the crew still brought out the drink with soda on the side as if I had ordered the drink incorrectly and would need the soda on the side. To make things worse, I only booked one shore excursion through princess as I expected that they would take care of me if any issues would arise. The excursion was a helicopter glacier trek out of Juneau where I was going to propose to my Fiancee. That morning we get off the ship only to find out the tour was cancelled once we got off the ship and are standing in a massive crowd in the rain. I understand the weather is out of their control and don't blame princess for the cancellation, but I was not offered any alternatives and forced to figure things out on my own. I had been planning the engagement for over six months and was now forced to improvise the whole thing with a now angry girlfriend. To add more insult, helicopter flights resumed shortly there after, but we were still not offered any alternatives. All I got from princess was "You'll get your money back". After this point, if you can believe it, things only got worse. The slot machine at the Casino did not properly check my mother out and someone else decided to drain her on board account. When my mom realized this we went to the Casino to try and get her stolen money back (over $400), the crew in the casino were very unwilling to help at first and after threatening to contact the authorities they indicated that they knew the person responsible and would attempt to contact them but would not refund the money to my mother until they discussed the issue with the other person and asked my mother to be present. Why would a casino want to incite such a confrontation on the ship and not just transfer the stolen funds from the other persons account? After indicating that we would not confront the person and that the casino was responsible the casino crew refused to provide any further help. We had to go to the purser's desk and have a lengthy conversation filled with excuses until we were finally to get the issue resolved. Finally, to add insult to injury, the next day while disembarking I was looking for my family in the disembarkation line. I found them and was just coordinating where to meet up before going to the end of the line a crew member very rudely tells us to get to the back of the line (at this point I had only stopped for about 10 seconds and was clearly not in line). When my Aunt proceeded to say that this is the worst customer service she has ever experienced on a ship the crew member responded "I don't work in customer service". Needles to say they were surprised and furious at his response. I we weren't in a hurry to leave the ship we would have contacted his manager then and there. Overall the biggest issue are the constant excuses which we found prevalent at every level. Whenever there was any issue instead of getting it resolved we would receive an excuse. Even when I brought the issues up to princess corporate instead of getting a resolution everything was responded to with an excuse. It was really disappointing as I had been looking forward to this cruise for a very long time and was trying to enjoy every moment of it, but it was difficult with all the issues from princess. Read Less
Sail Date May 2018
Chose this for 30th anniversary trip. Pretty disappointing. Contrary to octogenarian reviews, the food is truly mediocre and seems to be a training session for nursing home food. We were especially disappointed in the 6 course meal that ... Read More
Chose this for 30th anniversary trip. Pretty disappointing. Contrary to octogenarian reviews, the food is truly mediocre and seems to be a training session for nursing home food. We were especially disappointed in the 6 course meal that was an add on at “SHARE”. Truly average. Bars were fun and service there was pretty good. The “SHOW” called Magic??? Something...was really really bad. My wife quirks not let me walk out as she did not want to disturb others. Ports were great spots. Crab feast in kerchokan is a must do! Awesome crab and great place/staff. In Juneau we did a seaplane ride over the glaciers and it was awesome. Skagway we chose the Chilkoot trail hike and raft trip. Hike is only two miles and should have taken about 45 minutes but we had a senior citizen with us on the hike and just the hike took two full hours. Pretty though and saw lots of wildlife. The prize excursion for my wife was to be the wine and chocolate tasting and tour of Butchart gardens in Victoria. They cancelled it on us. Only one that got cancelled. They told us the day before so no way to book any of the other garden trips. Neither customer service nor cruise desk offered any ideas or interest in the fact that the single most important event for My wife on her 30th anniversary got canceled due only to fact that not enough people signed up....means not enough profit for them. Cabins were great and room stewards were great. So everything handled by private contractors in the ports was great. As for the ship stuff....some of events were fun to watch: voice of the ocean, karaoke, musical groups in the bars...bars were the best part...food was the worst part. All in all, go for the ports and the amazing sights. Don’t expect much else to excite you and not the event for an anniversary-our mistake. Read Less
Sail Date May 2018
Ship wasn’t as fancy as some we have seen online. Food was average. Buffet was disappointing, as they ran out of items quite often and we had to wait or were sent to the other side. Room was clean. Balcony was nice, except railing is ... Read More
Ship wasn’t as fancy as some we have seen online. Food was average. Buffet was disappointing, as they ran out of items quite often and we had to wait or were sent to the other side. Room was clean. Balcony was nice, except railing is directly at eye level. Staff was excellent, polite and helpful though! Entertainment was pretty good. First cruise ever so we were surprised at the long lines, but will say they seem to have all of that down to a science. Disembarkment was a bit confusing. Excursions were so so. Some real good, others disappointing. Train ride is awesome. Glacier Bay is amazing. Mendehall Glacier was great. Lumberjack show is for kids. Rainforest excursion is a waste of money. They tell you of jewelry stores to visit. We visited Diamond International and Tanzanite International. The people were very pushy and then rude when we didn’t purchase right away. Julie’s Fine Jewelry was amazing, helpful and I would totally recommend going there. All in all we had a great time seeing Alaska, it we won’t sail on Ruby again. Read Less
Sail Date June 2018
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to ... Read More
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to purchase coffee (which was much better). The NZ icecream shop was over-priced and there was no free alternative (other people said on other cruises there was free soft-serve). I felt the choice of entertainment was lacking a little, the shows we saw were great. The shore excursions were ok, though the weather in Phuket meant our trip to Phi Phi island was cancelled. Staff were all friendly and courteous. The fitness classes (yoga and pilates) were very similar and the instructor did not ask about any existing injuries or condition-which is important with older 50+ clients). Much better to do own thing on a quiet piece of deck. All in all a good budget introduction to cruising. Read Less
Sail Date June 2018
Embarkation and disembarkation were score of 5's! We were able to get on the ship before noon on our embarkation day! Our BEST excursion was in Skagway. We decided to do a Hummer excursion that we booked through Princess. It was ... Read More
Embarkation and disembarkation were score of 5's! We were able to get on the ship before noon on our embarkation day! Our BEST excursion was in Skagway. We decided to do a Hummer excursion that we booked through Princess. It was AWESOME! We followed Uncle Dean to the Yukon stopping along the way to take pictures and enjoy the scenery. We were able to get a picture at the Welcome to Alaska sign which was REALLY cool since most people didn't have that opportunity. The scenery was incredible and it was nice to be able to stop along the way. DON'T do the excursion in Ketchican with Floatplane and crab feast unless it is in the afternoon. We wound up eating crab first (at 8:30 am) and then got on the floatplane which just took us back to where we started. Best thing we did on the ship was CHEF'S TABLE. As soon as you get on the ship, go to guest services and sign up for this. It is pricey but we enjoyed it more than the specialty restaurants. It's like an excursion on the ship and the best thing we did on the ship by far!! It was frustrating to have to pay extra for specialty coffees, sodas, and lobster and steak in the dining room. We did get steak and lobster one night which was well prepared. We met some great people on the ship and found our servers to be very attentive (dining room, cabin steward) if they were serving us but not so helpful if asking questions to other people onboard. We did not go to the spa even though I was given a $50 gift card because I heard how pushy they were to push products after the service was given. We had not been on a cruise in 15 years and it was our first Princess cruise. I researched the ships thinking this was the best cruise for us, but I would suggest looking for a smaller ship unless you don't mind being around a lot of people all the time. Read Less
Sail Date June 2018
We're Platinum level cruisers with Princess. Middle aged married couple. Chose this cruise mostly for it's destinations and the Regal Princess itself. 11 nights around the Baltic. On the plus side, the ports and the 3 Princess ... Read More
We're Platinum level cruisers with Princess. Middle aged married couple. Chose this cruise mostly for it's destinations and the Regal Princess itself. 11 nights around the Baltic. On the plus side, the ports and the 3 Princess excursions we booked were great! Copenhagen, Oslo, Warnemunde/Wismar, Germany, Tallinn, Estonia, St. Petersburg (!!), Helsinki, Stockholm, back to Copenhagen. All had something to offer. Highly recommend taking 2 different Princess excursions on the 2 days in St. P. to see everything important. The more expensive 2-day combined excursion leaves out an important site. Also, avoids having to get a visa if you do a ship's excursion. As early arrivers in Copenhagen, great to be treated by Princess to an early-arriver tour of the city. Embarkation and disembarkation were both very smooth and stressless. But, on the minus side, our cabin steward didn't seem to like either his job or us or both from the start. Also, generally, the food was not as good, the menu choices not as up to par as expected, and the main dining room service was lacking as well. Maybe we've been spoiled by the 2 cruises we took to Alaska on Princess. The scrambled eggs in the morning were inedible. Not even sure they were eggs. Lastly, the main dining dress code is either non-existent or not enforced. Smart Casual needs to be defined on the daily newsletter. Sweatshirts? Sandals? Bare midriff shirts on women too old and too overweight to wear them? Come on, people! Overall, the ship (Regal) itself was impressive, and the talent/entertainment both in the theatre and around the ship was really, really good. But if the food, and cabin and dining service are lacking, what are we paying gratuities for? Read Less
Sail Date June 2018
Cruised with Princess a few years ago and it was brilliant, so was looking forward to a trip round the Med seeing some new sights. Embarkation went ok, cabin ok, food, drinks, service and trips all ok. The only snags i consider worth ... Read More
Cruised with Princess a few years ago and it was brilliant, so was looking forward to a trip round the Med seeing some new sights. Embarkation went ok, cabin ok, food, drinks, service and trips all ok. The only snags i consider worth mentioning are the standard of entertainment, i have been on other cruises and with other cruise lines so i have room for comparison, but the entertainment on this cruise was shockingly poor. There was only one evening of 'Broadway' style production, with dancers performing an awful 70's medley which was high school production at best complete with sexist undertones, unnecessary in this day and age. Other nights were a particularly bad comedienne who was about as funny as a burning orphanage, a singer who had a bit part for 10 minutes in the lion king, admittedly he had a good voice but they had him sing two nights running as there was no alternative act. There was plenty of karaoke nights in other bars if that's your thing, along with knobbly knees and Mr and Mrs. The house band were OK but once you had heard one set the others on subsequent nights seemed the same. It was very very lazy entertainment. It wasn't all bad, there was a Frank Sinatra tribute act who i personally think should have been one of the theatre acts, not resigned to a side bar. Another snag, photographs, i have never understood why they print off hundreds of photos of guests, taken by the on board photographers, and charge a fortune for them ($25 per pic). As most never get sold. What a waste. Why not charge less, say half the price, you would sell twice as many = less waste, save the planet. A general question, why is the casino on board cruise ships so big? The one on Crown Princess is massive and on a good day there would only be a hand full of punters in there, what a strange waste of real estate that could be used for a better purpose. In all, an OK cruise with poor entertainment. My wife and i have decided not to cruise with Princess next time, we will try another line we haven't used before. Read Less
Sail Date June 2018
I've only been on 8 cruises. I'm certainly not an expert, but the cruise on the Ruby Princess was by far my least favorite. We found some of the staff to be warm and welcoming, but others were surprisingly curt and almost ... Read More
I've only been on 8 cruises. I'm certainly not an expert, but the cruise on the Ruby Princess was by far my least favorite. We found some of the staff to be warm and welcoming, but others were surprisingly curt and almost condescending. There were 4 of us traveling, we are self-employed, in customer service and upper management positions. We are polite and courteous to all. On the Ruby Princess, we all experienced being cut off mid-sentence when asking for something with “YES MA’AM or YES SIR”. Some staff even turned and walked away while we were still talking. SPA - We paid $400 to use the thermal suite and it was below par. One day everything worked, another the lights and saunas were broken, another day the saunas were way too hot. I mentioned this to a spa employee who didn't seem to care. I also mentioned it to a ship officer (in white uniform) at the thermal suite and he responded rather exasperated "YES, we're going to fix it just for you". Two ladies at the thermal spa at the same time as me left and said they were going to complain and get a refund. SANCTUARY - We always look forward to relaxing in the serenity area of the ship, but the Ruby Princess charges $20 to use it on a regular day and $60 on the day we cruised Glacier Bay? It was a ghost town! ROOM - Our steward was great about cleaning our room and did a great job. However, the bathroom smelled like urine from the time we boarded the ship. I don’t think it was from it being unclean, more likely urine underneath the surface. My sister came into our room and smelled it right when she walked in also. The beds and pillows in our stateroom on were extremely comfortable. I read that Princess is replacing them on all their ships. Great call! INTERNET - We purchased 240 of internet which worked intermittently. I had to go to the internet café three times to get it resolved. I was told and heard them telling other people they were having trouble with the internet and I asked and was issued credit. Unfortunately, this could only be resolved when the internet café was open. It was closed one afternoon and I was told I had to come back in 2 hours. I asked if the front desk or anyone else was available and told no, nobody else on the ship could. I realize it’s not Princess’ fault that we had to turnaround the first day due to a medical emergency on the ship and miss the day in Juno and our excursion. Thank goodness the excursion company gave us a refund. It was very disappointing that we didn’t get off the ship until 7pm and told we had to be back on the ship by 9:30pm. We spent 2 hours in Juno, got in line to get on the ship at 9:10pm. For some reason, the gangway was closed. Princess was very unorganized and we didn’t get on the ship until 10:15pm. This is my second time on an Alaskan cruise, imo Ketchikan is the best port. It was disappointing that we were only there from 7am to 1pm (in port for only 4.5 hours). Getting off the ship at 7:30 in Victoria was really a waste of time as most stores and the vistor’s center were closed. Princess sent out a survey after the cruise, I voiced my concerns and nobody even bothered responding. Read Less
Sail Date June 2018
We went with the Grand Princess from SFO to Alaska, 10days Roundtrip. The cruise and ports were great. First time in Alaska, Weather was between 40-80 degrees. We packed layers, T-shirts, long sleeves shirts and rain jacket. Don't ... Read More
We went with the Grand Princess from SFO to Alaska, 10days Roundtrip. The cruise and ports were great. First time in Alaska, Weather was between 40-80 degrees. We packed layers, T-shirts, long sleeves shirts and rain jacket. Don't worry about the clothes. If you haven't packed the right clothing, you can buy jackets, hats, sweaters and t-shirts in the stores at the port. Don't forget your binocular (or buy in ship store). We've chosen OV cabin with obstructed view, cabin E619, mid ship on Deck 8- Emerald Deck. Right across from the Laundry- but no noises. Location was great, just go down 1 floor and you have restaurants, bars, shops and entertainment. The cabin interior a little bit outdated and small, bathroom was smelling urine. I guess the steward didn't had much time to clean properly. One thing throughout the ship: all windows were really really dirty, hard to see through- no matter which floor. The grand princess is an older, smaller ship. Needs a deep clean thoughout. The staff very friendly, the food was ok. We had anytime dining, sometimes you needed to wait 30 minutes to get a table (mostly between 6-7pm), but we didn't seen that as an issue, the food in the dining rooms was good, nothing really exciting- lot of fish. Pizza at Alfredo and the International Cafe are great alternative for dinner or snack and is complimentary. Awesome! Recommendation for this area: have stationary water, coffee and tea complimentary as well. The Horizon buffet on the other hand is very small and the food selection very limited, I didn't like it very much. Breakfast alright, Lunch not so much. Entertainment: a lot of singing shows. First day 4 singers and dancers, after that- each of those singers have their own show and then final show all singers together again. I wished, they would offer a bit more variety of show acts, comedy and maybe magic to balance it out. Great option to the shows were Karaoke and The Voice, very entertaining and of course "Movies under the Stars:. So our rating is average, we will give princess another try- with royal princess in December. Casino: small, 1 side smoking, the other side non- smoking, on formal nights non-smoking after 6pm. For our smokers: you can purchase duty-free cartons of cigarettes, you can pick them up by the end of the cruise. ( MSC allows you take it with you) Read Less
Sail Date June 2018
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the ... Read More
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the Hokkaido fish market stops. Same room,B408, on Baja Deck midships with a balcony, port side. Embarking at Yokohama unpleasant with a large air hangar- type building with no a /c. Port shore excursions expensive. Did my own sightseeing. Need to pay $10 per passenger for shuttle bus from most pier to downtown areas in Japan.Need to get local maps at the port terminals and know the Mass transit bus, train and applicable ferry services. Do advance tour book reading of Lonely Planets one month before and know some quick Japanese phrases in their glossary. I did Hiroshima Atom Bomb Museum and Memorial by tram and the famous floating shrine, torii, by ferry. I like the last stop, Sakata, where I had free sake and, a Green tea demo by friendly hs kids practicing their English and helping lost tourists get back to the shuttle (me). I went to the 100 yen floor of a local department store to get souvenirs for my friends and co-workers back in the States. The folks in Sakata gave us a farewell dance by ladies in traditional kimono. Saw a dragon dance. Saw a mock samurai sword fight. An orchestra played American military and patriotic tunes as they waved farewell to us at sunset dockside as the ship pulled out. Got that on video with balloons released. Touching. Overall food in the MDR ok. Buffet on Horizon Deck with a ramen noodle bar was better. Formal night ok as some folks dressed up to the max. Repeat fares and theater performances on both legs a minus. Another minus was a medical evacuation of a fellow passenger which caused a 6-hour delay in returning to Yokahoma for the completion of my first leg of cruise. Those passengers completing their cruise had to reschedule their airline flight departure for later flights if available!!! Lesson learned : buy travel insurance as most of those passengers needed it. Me, I got a $25 refund on my costly internet service in the event of calling my airline as I made my flights independent of Princess Cruises. A plus as I dragged my bags off ship first at 730am and hailed the first taxi to Haneda (not Narita) for $90USD for my wife and I, for a 1030am flight to Hong Kong. Flexibility is key for unanticipated delays like typhoons alerts and medavacs. Also add 2 days before and after for pre- and post-excursions of Tokyo and Hong Kong. JimWofFlushing, USA. Read Less
Sail Date June 2018
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've ... Read More
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've been on. They actually upgraded us to a balcony room free of charge upon arrival as a honeymoon gift. We also were granted dining credits and $100 onboard spending credits. This was awesome! We had the best dinner ever at the Princess Grill (specialty dining). The filet was absolutely perfect and so was the lobster. We left there with our bellies quite full. Also we got to experience their new luxury mattresses and they were AMAZING! So comfortable and we always got a good nights rest. Nothing like the sway of the ocean to put you to sleep. I also loved how long the ship stayed at each port (they give you cold water and a facial wash cloth upon arrival ). The pools were great! It was so nice to have a freshwater pool and not have to worry about getting a mouthful of salty water or burning eyes. A nice plus was that they had an adults only pool that was usually pretty empty! Cons: This ship needed some upgrades. It seemed like the decor was outdated and the dining rooms seemed dull. (we often asked to be seated next to the windows). Also, the included food was subpar. When we cruise we usually LOVE going to the dining room for breakfast on sea days and we went once on this cruise and were highly disappointed with the minimal selection. The buffet had better breakfast offerings, but even that was disappointing. The buffet was maybe the quality of a 2 star diner. I often felt that I was scrounging for lunch options that I enjoyed on this ship. Luckily most of our days onboard were at a port and I was able to get food off the ship (this gets expensive). The pizza station and burger station were meh. Not anything memorable. I ate at both once and it was enough for me. The international cafe was the ONLY 24 hour food option and it was bleh. There was remade sandwiches and pasta salads. Very minimal options when late night hunger hits. There were a few good nights in the main dining room when they served lobster and shrimp. Also the escargot was to die for! We were also hugely disappointed in the lack of entertainment available. We usually like to go to all the entertainment possible on our cruises. We found that we were back in our stateroom by 9-10PM bored watching movies or sitting on the balcony or spending too much in the casino just to ward off boredom On previous cruises we have had great cruise directors that get everyone hype and excited to participate in games on board. Not the case with this cruise. Didn't even know who the director was and the nightlife was non-existent. It's true what they say about it being a floating nursing home. Bingo is really your only entertainment option and it costs money. Read Less
Sail Date June 2018
I thought Japan would be exotic beauty with Japanese gardens manicured and admired by all. The itenerary is weak. Cities visited are basically uninteresting and there is no particular beauty in anything that we visited. We went to ... Read More
I thought Japan would be exotic beauty with Japanese gardens manicured and admired by all. The itenerary is weak. Cities visited are basically uninteresting and there is no particular beauty in anything that we visited. We went to Sapporo and spent the day wandering around looking for something to do. May have been my fault, but it was pretty uninteresting overall. Russia is a horrible stop. The Diamond Princess is geared toward Japanese cruisers which is okay, but needs to be considered if you plan to take this cruise. The entertainment staff onboard was really good the production numbers were exceptional. Especially the Bravo show. Awesome performance. The other production numbers are really older Princess shows that have been replaced on most other cruises. The Piazza is small and there is no International Cafe. So, after eleven each night, there is nowhere to get anything to eat. Nowhere! Amazing...cruises are know for food normally...but I was told that Japanese people do not like to eat late at night. O well...better for my health, but not so much fun. Read Less
Sail Date July 2018
The cruise ports are pretty much the same amongst all Alaska cruise options. They are over saturated with the same jewelers and shopping that are sponsored by the cruise industry. The senic crusing in the fjords and at the glaciers was ... Read More
The cruise ports are pretty much the same amongst all Alaska cruise options. They are over saturated with the same jewelers and shopping that are sponsored by the cruise industry. The senic crusing in the fjords and at the glaciers was great though. The shore excursions could be found for half the price on land and I highly recommend the Jeep Self-Guided Tour in Juneau. The food was average and only one or two items were memorable. What was memorable was the poor dining service. The pastries and desserts were very well made and were the memoranble food items. Do be prepared to be nickeled and dimed with Princess - everything is ala carte. Pay for a cup of coffee on Deck 5, but if you go to Deck 14 it is free? I mean come on Princess it is the same coffee. Group fitness classes are also extra dollars - every gym on the planet has free spin classes, but Princess charges $15 per class! The Enrichment Activities provided by the National Park Servive (who came onboard at Glacier Bay NP) and the guest native Alaskians was a highlight of the trip. They did add to the trip. The cabin service was above average and our cabin steward was very professional. Now, this is my second time on this ship. The first time I was on it was 15 years ago. According to Princess they “refurbished” the ship this year - some new flooring? To use an analogy from real estate - they did a quick flip of the ship by adding some new flooring, maybe a coat of paint, new hull logo, and added mattress toppers to the beds. The paneling and almost all items that are visible in the ship are original and are very much showing their age. Chairs in the dining room did not match each other, mirror mouldings were missing sides, cfl light bulbs flickered, carpets were stained, lounge chairs on deck had tears throughout, cabin furnishings were all worn, etc. Finally, I feel it necessary to comment on the production shows. Now, I live in Las Vegas and work around professional entertainment venues - I literally see some of the best entertainers in world monthly. With that said, the entertainment on the ship was some of the worst I have seen on a cruise ship (this is my 8th cruise). Maybe if I had more overpriced and under poured cocktails I would have found them better, but 2/4 singers in the production cast could not make it as half-priced wedding singers on land. The dancers were mostly decent, but honestly when one of the male dancers practically collapses onstage during a lift of one of the more Rubenesque female dancers it is disappointing. The production value of the shows was good, but again when only 2 of 4 singers can execute it is just a recipe for disappointment. I do want to call out one performer who is a guitarist by the stage name of Philly - she was above average! Her personality and performance ability was awesome! Overall, for the “last minute” reduced price we paid for this voyage we were satisfied. If we had paid the full rate my review would be harsher. Read Less
Sail Date July 2018
Selected this cruise for itinerary, perceived cost, and I’ve never sailed princess so I thought I give it a try. Room was fine. Entertainment was fine. Food was severely lacking. I had higher expectations reading other reviews. ... Read More
Selected this cruise for itinerary, perceived cost, and I’ve never sailed princess so I thought I give it a try. Room was fine. Entertainment was fine. Food was severely lacking. I had higher expectations reading other reviews. Variety was fine, but please season the food!!! I understand keeping buffets vanilla to appease the other 3799 passengers, but in the steak house and Italian restaurants ($30/person...) season the food. Don’t make salt a garnish!!! Celebrated an anniversary and were surprised with balloons and a note. We presented the note at dinner hoping for a glass of champagne. Nope. They brought us a second dessert after we already had our dessert on the table. Seriously?! Way to make us feel special! This was after a $15 corkage fee for wine at dinner. To cap it all off, they sang- off key- a la TGIFridays! Uggghh Pre booked a reso for the lotus spa. 2x 50 min massages. After buying a bottle of oil, 2 massages and gratuities we spent $410. When I presented the $50 off coupon they gave us, they told me it was only good for a 75 min massage. I told them I just spent $400 and they said there was nothing they could do. I got the wrong massage. Recommend get a single 75 min massage for a little more in order to get the $50 off for less than the 50 min massage. Since princess nickles and dimes it’s guests, nickle and dime them back. This ship is too big. Cattle call for dinner- especially at sea days. Cattle call for excursions. Cattle call getting back on the boat after excursions. Normally it was ok getting back on, but we did stand in the blazing sun at St. Peter Port for over an hour. Overall, the trip was just ok. Boat was nice and clean. Embarkation in Southampton was super streamlined. Nice job! Staff was mostly just ok. I don’t think I’d recommend princess. They seem to just want to charge for this and charge for that all the time. I recommend paying a little more for a more inclusive cruise. You’ll save more in the long run. Read Less
Sail Date July 2018
We went with 2 sons and daughters in law. They wanted to go to Alaska. We went 25 years ago and had a fabulous experience. We were excited to go share it with them and my husbands parents as well. We’ve been on 10 plus cruises-different ... Read More
We went with 2 sons and daughters in law. They wanted to go to Alaska. We went 25 years ago and had a fabulous experience. We were excited to go share it with them and my husbands parents as well. We’ve been on 10 plus cruises-different companies. Enjoyed being with family but overall experience was as lacking. Service was top notch liked the dining room food (rate a 5) the best but overall food (rate a 3) wasn’t what I expected. Bed was the most comfortable I’ve had and our room steward was great. Loved having a balcony! Was awesome especially at glacier bay. Weather played a huge factor in the excursions and even getting in to port in Skagway (we didn’t!) so that was very disappointing to have only 2 of our 5 scheduled excursions work out. It was unfortunate. Glacier Bay was a highlight. Last time we did the inside passage and I liked that better. Saw more wildlife last time. Entertainment was ok. Read Less
Sail Date August 2018
Reviews and information said Princess specialized in Alaska more than other lines and had access to Glacier Bay. While we had concerns about Princess cruises the price and itinerary were unbeatable. Travel agent advised to go with ... Read More
Reviews and information said Princess specialized in Alaska more than other lines and had access to Glacier Bay. While we had concerns about Princess cruises the price and itinerary were unbeatable. Travel agent advised to go with low expectations since we had cruised before with Royal Caribbean. He was exactly correct. Everything was satisfactory, nothing was exceptional. The staff was indifferent and did the bare minimum. Waiters brought food and nothing more. Cabin steward was a housekeeper, no towel animals or other effort. Ironically the ship was beautiful. The cabin was amazing, E202. The food quality was good, the menu was not. We only chose to eat in the dining room 3 of 7 nights because of this. The production shows were well done but the themes were out of place in Alaska. One was a Chinese fable and the other was about New Orleans. The comedian was hilarious which was great since reviews before the cruise said Princess doesn't have comedians. David Moore, in the Crooners bar at night was great, wish we had found him earlier in the cruise. His time overlapped with the production show times. Cruise director staff was amazing and had more and better activities than many cruises. Game shows, trivia and dance classes everyday. This was important since there were only 2 1/2 days in port. This could have been a 5 star cruise if the crew had cared. Read Less
Sail Date August 2018
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked ... Read More
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked back in February 2107. We could have then made an informed decision on the cabin instead of me keep hitting the bed that stuck out from the wall with my shoulder as there is very little space to pass. 2. The staff on board (not the officers in White) Did not seem to have much regard for guest’s. The staff walking through guest’s as if they had right of way and not waiting until guests had passed. Very rude! 3. Staff members siting in the main lobby deck 5 midships eating but more importantly taking up limited seating. 4. All areas of the ship need a good clean all the glass on all open areas are not just dirty they are filthy. Up on deck 15 I used a damp cloth and cleaned a circle in the dirt. On the lower decks you could see were the sea had washed some parts of the window and left strikes of dirt showing. 5. On port days the sun loungers were stacked and strapped and when we asked the deck crew to unstrap them, so we could get a lounger as the rest were taken, the crew said that is not my job and I don’t know who to ask, this was not a one off but each port day. Even the bar staff could not do anything, for not only us but the other guests who we witnessed asking the same questions. 6. Your Captains circle benefits states. Princess Passport Our special Princess Passports are another Member exclusive, giving you a unique way to record your memories of treasured adventures. Collectible Destination Stamps Every time you sail with us, we will give you a stamp depicting the destination you have traveled. The stamps are signed by the Captain and can be displayed in your Princess Passport. Gold Member Recognition Pin When you return for your second Princess cruise you will receive your Gold Member pin which you can wear proudly to show that you are a Member of the Princess Cruises Captain’s Circle. This was not mentioned or provided. 7. Drinks package. I had asked for gratuities to be removed from automatically being taken but When I questioned why it was added the reception informed me it was compulsory on all drinks packages. This is not a gratuity??? The reception showed me a slip showing that the gratuity is added and then is the very small print it says a service charge. What is going on it either is or it should just be added to the cost and not miss lead Guests. 8. On our last day on board we were told to be out of our cabin by 8am. We were told to meet at 9:20am which we did and by 10:30am we were at the Airport. Great but you had booked us on a flight back to Heathrow for 15:00 Thanks a lot……. 9. As you would imagine from the above we do not feel brand new and will be booking our next cruise with another cruise line to see the difference, it will not be a member of the carnival cruise group. 10. Generally, the bar staff work hard but at busy times are under maned and this leads to long waits to be served. Bar on level 16 to busy at times talking to each other to notice customers waiting to be served. This was a daily occurrence and not a one off. We do believe in complementing when things are right and the waiting staff at our dinner reservations were excellent very courteous and worked very hard Table 72 in the Bochecheli restaurant. Rommel and Boris. Also, the waiters for all meals On our first week of our cruise we were lucky to have NoPa (excuse the spelling) as our stateroom steward. He not only did a great job each day but went the extra mile when we explained a problem with not having a charging lead he managed to source one for us to use until we managed to buy one on shore. (Reception were unable to help in any way). Well done Nopa an excellent representative for Princess you could do yourselves no harm in employing more like him. Unfortunately, he was moved to another deck for our second week. The staff at the lobby bar deck 5 were very good especially Alex, Anthory and Philip. A very busy bar. And Francisco on deck 16. I had a long debate with one of the reception staff and finally asked to speak to a manager. I spoke with Tania Lopaz Apolinar the front desk supervisor who was very professional and courteous and sorted the problem out straight away thankyou Tania. Because of the points raised above you have probably lost us as customers, but we spoke to lots of other guests who had been on 11-15 cruises who all said the same things. If you want to keep those long standing customers you may want to look at the points raised. Read Less
Sail Date August 2018
We like Princess. Enjoyed Glasier Bay and Sitka very much. Also Victoria was Beautiful. Our room steward, Miguel, was Excellent. the best we've ever had. He took excellent care of our room every day. Tony Delaney was a great ... Read More
We like Princess. Enjoyed Glasier Bay and Sitka very much. Also Victoria was Beautiful. Our room steward, Miguel, was Excellent. the best we've ever had. He took excellent care of our room every day. Tony Delaney was a great lounge singer singing different types of music every night so it was always fresh. The showroom entertainment was excellent every night but take ear plugs as the band is way to loud for the singers. If the singer is playing guitar forget about the guitar as the band blasts away. The food was not up to our expectations. Mostly the main courses. Starters, Soups and Salads were very good and creative but main courses left a little to be desired.Desserts were great. Don't take Southwest to get to the ship. The morning of our cruise they texted us that they canceled our one hour flight from Burbank. We ranged a new flight from LAX at 11:15 but they loaded us at 12:30 and we sat on the tarmac until 3:15 Called Princess and they were great. They got the Captain to delay leaving for 15 minutes. 3 couples involved. we got to the ship in cabs arranged by Princess between 5:05 and 5:10. thanks to Princess and the Captain. Read Less
Sail Date August 2018
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in ... Read More
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in comparison, Princess is really missing the mark... The positives: 1. Excellent staff: all of the staff were extremely attentive and hard working. We were amazed at their efficiency and ability to keep things running so smoothly all of the time. We loved getting to know the staff in the dining rooms and bars. Great group of people. We both noticed, however, that many of the staff members seemed exhausted, stressed, and overworked at times. 2. The outdoor decks and pools: We loved the spacious outdoor decks, many pools and hot tubs, and amble seating on decks. It felt like there was more outdoor space on this cruise than our last. 3. Balcony: We booked an aft facing corner balcony. The room felt very spacious, and the balcony was huge. What a view! The room was very clean upon arrival, though the furnishings and carpet are somewhat dated. Our stateroom attendant was excellent, and really went the extra mile in everything. 4. Ports of call: We visited Juneau, Skagway, Ketchikan, and Victoria. Each of these places were amazing. 5. Embarkation/ Disembarkation: Never had a smoother, easier embarkation and disembarkation than this. Princess did a great job here. We were able to drop off our luggage at the pier at 11am the day we were scheduled to sail. Our boarding time wasn't until 1:30, which left us with plenty of time to walk and explore Seattle. By the time we got on the ship at 1:30, we were able to walk right on, and our luggage was already in the room. Very impressed. Cons: 1. The food: We aren't foodies, nor are we picky eaters. This food, however, was pretty bad. This was our biggest complaint, and the reason we would choose another cruise line. The buffet served the same things over and over, and oftentimes you would see yesterdays lunch or dinner show up in the next mornings scrambled eggs (mushroom scrambled eggs one day, salmon scrambled eggs the next, etc). The problem was, the dishes weren't even very good the first time, and we were pretty sick of the food after the 5th time eating the same dish. We thought the dining room would be an improvement, and while it offered a different menu, the quality was no better. There's lots of choices, but as I said, you'll see those same choices every single day. There's always a salad bar, a few veggie choices, a couple meat choices, and a couple indian dishes (which all tasted very similar but were actually quite good). Steer clear from the desserts though- not even remotely worth it. 2. General maintenance: The ship is only ten years old, but its starting to show its age. In high traffic areas, such as in front of the elevators, the carpet is literally threadbare. The carpet in many of the hallways and in the staterooms looks dingy. Many of the hot tubs were closed throughout the week, though the remaining open tubs were packed with guests. The fitness center equipment is old but adequate, and some pieces were out of order. Read Less
Sail Date August 2018
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No ... Read More
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No Vista Lounge bar. Crooners is a converted high rollers bar which is a thoroughfare from the theatre and had a high screen running through the middle which stopped people seeing the piano. No dance floor. 3 pool bars. Trivia was in Princess live for the first week then moved to Vista. Table service was very slow as crew had to get drinks from the Crown Grill bar. Bingo was an after thought and the first games were a disaster. 1 production show per week. No Night Club. The only dance floor was the Piasa. International cafe is great for a snack and Vines for a drink. The paid French restaurant was a thoroughfare so people walked through as you dined. There was a band who were fantastic who played in various venues including the pool. Varied artists playing piano, singing and violins. Princess staples. Nightlife was centred in the converted Crooners with the fabulous Tonya on piano until 12pm then DJ Chris. Dancing on carpet was a pain. On average the bar closed around 1am. Sanctuary has also been removed and is a public area but get there early as seats are taken early. For those of you who smoke the choice was an uncovered area on 17 which for most of the time was either to hot or a wind tunnel. The other on 7 was semi protected but no chairs. The deck chairs wooden tables were the only seating. Chairs were brought in a week into the cruise. They also opened another area on 17 with tables and chairs plus ashtrays. If you cruise with Princess you are used to multable areas to gather, drink and dance. Majestic has removed most of these. 22 days became very long. If you only want to sit, read this ship is for you. If like me you like to dance this ships not for you. We did have fun and met some amazing people and as bars and entertainment was limited we made our own fun. There is one redeeming feature of Majestic and that was the crew. As the realisation of the many missing Princess staples became apparent and many passengers became disheartened the crew made all attempts to raise the spirit of the ship. We named the ship the Majestic guinea pig as management juggled areas, venues limited as they were and entertainment to try to offer a come back new experience. The load was mainly Australian and as such we like to party. This is not a party ship. Again I cannot fault the crew. Read Less
Sail Date August 2018
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. ... Read More
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. I'm sure the staff are overworked, and probably have very little time off, but when you save for something this special, you expect to be treated a little better than I feel we were treated. I don't remember many smiles and I don't think we were welcomed by one person once we were on the ship, other than by our nice room steward. The buffet was just "ok." The first one was really bad and we were a bit worried about how the rest would be. It got a little better, but we were treated quite rudely as we would come in to the buffet. I accidentally went out the wrong way, and was reprimanded. Actually, "reprimanded" is a good word for a good amount of the cruise. I know they are worried about germs on the ship, so expect germ police to not let you go into food area without putting anti bacteria gel on your hands. Don't even think of walking in with glass or coffee in hand, even though there were few available tables to put down your drinks. At the buffet, we were constantly looking for tables. One afternoon we came upon another section of the buffet and when we went in that line, we were told we must leave because it was a religious buffet and only certain people could eat there. Yet, there was no sign to signify it was a "private group" section. So, another reprimand.... The anytime dining, where we had most dinners, was generally good. We enjoyed the meals and meal variety. Service was ok, but certainly nothing to make us feel like we were on a special experience. I think once the pre-tipping was arranged on the ships, the need to provide service anything over ok went away. We did enjoy a balcony breakfast on our anniversary. The selection of food was very good. We loved the whole balcony experience and beautiful views along the way. Mountains, glacier, whales, watching sea planes coming and going in the ports, all were wonderful. The variety of tv shows on the room was even good-but expect to see many commercials pushing things to buy on the ship. Our room was very comfortable and we enjoyed our room steward, who worked hard through the large number of rooms he had to make us all happy. The entertainment we saw was enjoyable. I loved the speaker who shared his experience as a camera man on the "Deadliest Catch" show. I enjoyed the naturalist's talks very much and gained some good history and widlife lessons. All "North to Alaska" presentations were enjoyable and informative. We were disappointed that one evening we went to hear a duo sing Fleetwood Mac songs, but the equipment failed so they had to cancel after singing one song. Onboard the ship, they do really push to sell the jewelry and other services at very high prices. We went on two excursions. The White Pass Train Ride and the Gondola ride. They were both fun. The port stops were great, but boy are there way too many jewelry stores, and the gift shops all have the same things over and over. I had no idea Alaska was so commercialized and touristy. Getting on and off the ship was a piece of cake. There were just lots of little things that could have made the experience one to remember as excellent. Instead, we went away feeling just a little letdown, but still had a very good time. Read Less
Sail Date August 2018
We chose this cruise as our 35 anniversary celebration and had always had wonderful cruises previously with Princess. We did the 12 day United Kingdom with Kirkwall. The ports were wonderful, we had no complaints with the itinerary ... Read More
We chose this cruise as our 35 anniversary celebration and had always had wonderful cruises previously with Princess. We did the 12 day United Kingdom with Kirkwall. The ports were wonderful, we had no complaints with the itinerary at all. The ship was a disappointment. We hated the buffet set up. Narrow hallways that blocked you view of what was available and you had to keep backtracking and searching for food because you missed it and couldn’t see where it was. Top that off with mediocre food and it was a big disappointment. The main dining room wasn’t much better. The menu was slanted heavily towards seafood which is fine if you eat it my husband doesn’t. The beef was usually tough and the soups were very salty. Otherwise the food was very under seasoned. I ordered chicken satay one night that was billed as spicy. It had no flavour at all let alone spicy. The pizza restaurant Alfredo’s was great for food and wait staff the maitre’d was unreasonable and wouldn’t seat you where requested even if the place was half empty. The Crown grill was excellent but I don’t think you should have to pay extra to get decent food on a very expensive cruise. The entertainment was dull and uninteresting in the theatre, in the main atrium it was actually quite good. Read Less
Sail Date August 2018
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and ... Read More
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and staff helpful/friendliness fell flat. If you do choose to cruise with Princess, I highly recommend opting for club class. It's a little extra, but the perks are worth it. The dining alone is worth it. Club Class wait staff were exceptional and friendly. They always made us feel like guests. The food was excellent. I'm Italian and I'm usually leery of red sauce. Their sauce knocked my socks off. We never had a wait or a bad meal in CC. We often walked past anytime dining and saw long wait times. Important, if you want to catch excursions/shows. Don't waste your calories at the pub lunch. Fish fry was heavy and soggy. If you're going to pay an extra $29 pp in the Crown Grill Steakhouse, get the filet or the surf and turf. Filet in the dining rooms is great. Cooked perfectly every time. The buffet is a completely other story. They have hand sanitizing stations at the beginning of each line, but I hardly saw anyone use it or staff insisting people use it. There was never any seating in the main buffet room. You often had to walk around all the dining areas to find a seat for more than 2 people. Wait staff are there and milling about, but rarely are they helpful or offer to bring water (this is supposed to be a Princess buffet perk). The only time the buffet staff was available to help was when staff, in white coats, were present. I'm assuming they were supervisors. Staff serving the food were not nice. The international cafe staff was not nice, annoyed even. Steer clear of the EFFY store, even if they are offering free jewelry. It's not worth it. The Effy manager was high pressure, unfriendly and made us feel like we were wasting her time. The jewelry is overpriced costume. As luck of the draw, we had a Princess musician staying next to us. He played his guitar a couple of times, on the balcony next to us, and that was a wonderful bonus. The Lou Gazzara shows were great. He and the band were great entertainers. Stateroom was really outdated. The bathroom was spacious, but dilapidated with missing and cracked tiles. There is a shower curtain, which I abhor. It sticks to you and if you maneuver it, you'll get water all over the floor. I had to shift the shower head all the way to the side to avoid cleaning the bathroom floor. The view from the balcony was amazing. The balcony itself was outdated. The bed and pillows are very comfortable. The couch, chairs and balcony furniture is not. Trust me, I tried to catch the northern lights from my balcony for a few hours one night. The lounge chairs are not meant to lounge for long periods of time. The steward was efficient and timely. He was pleasant, but barely spoke to us. I don't remember his name, so that tells you something. We've cruised twice with Royal Caribbean and the steward was one of our favorite people on the ship! Overall, the ship staff was lacking, often times unfriendly and annoyed and couldn't be bothered. The exception to this was club class dining. Really, Club Class staff were really great. Although we paid for the friendliness. Overall it was an unforgettable trip. But Alaska is astonishingly beautiful in it's own right. The local people are great and very welcoming. We had a blast everytime we were off the ship. We booked a Viator, an Alaskan Shorline and a Princess excursion. All were great and worth the price. We traveled with our family, all adults, and made some priceless memories . My advice is to really research the ship and read reviews. I would absolutely 100% recommend an Alaskan Cruise that cruises through Glacier bay. The ship is up to you. Even with perks offered, if we cruise princess again, I would try another cruise line, just to compare. Happy Sailing! Read Less
Sail Date September 2018
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