From the start of the cruise it was apparent the focus of Princess is money. Every where you turn, every piece of paper is about buy, buy, buy. Photographers everywhere including formal dining. Going to dinner means you have walk past all the sales stuff and photographers and photos everyday.
Food was mediocre at best and all the food was cold. Prime rib and steaks were very bland with no ...
This was our first Alaska cruise on Ruby Princess. We have set a high expectation of this cruise based on the past reviews we had read on Cruise Critic and other website. Our flight to Seattle went smoothly. Transfer from Airport to Pier 91 was worth money we spent. Embarkation process was well organized and we were on the ship by about 12:00 Noon. Our balcony cabin was well appointed and ...
We were first very disappointed with the ship. Being a bigger newer ship, we thought we would see a lot more shops and things to do. We were very wrong! Seems like the ships layout was similar to others we had taken on smaller ships, just with loads more people. Also I highly recommend checking the average age of the cruise passengers. We experienced mostly seniors and the activities were directed ...
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian ...
My wife and I decided to go on an Alaskan Cruise last week (August 2018). This was our 5th cruise with Princess and we are now Platinum members.
Essentially, after much discussion with my wife during and after the cruise, we feel it is probably time to part ways with Princess and her fleet. The execution of living up to the standards they themselves have set on past cruises is just ...
If I could give zero stars I would.
From terrible food to abhorrent customer service, Princess Cruises made what would have been a wonderful journey to Alaska an absolute nightmare.
They lied on their sales material, not to mention promising they could provide babysitter and then waiting until we were on the ship to tell us they cannot do so.
The excursions were obtusely expensive and ...
We wanted to see Alaska, we’d rather have just flown straight there now. My gripe is how they sacrificed entertainment for poor money grubbing practices. There would be events for shows and it was literally just showing you what you could buy. They have multiple restaurants that are wastes of space because no one wants to buy the overpriced food there. The shops prices were absurd and they price ...
To celebrate our 50th anniversary I couldn't be more dissatisfied. The food was very poor quality. The ship needs updated. The staff was rude. This was my third time sailing with princess cruise line. The past cruises were fantastic. This last one was a huge disappointment. We can never get our 50 th anniversary back. I have nothing more to add. I will never use princess again. The child's ...
Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise.
Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ship. Difficult getting gluten free items. Not many available. Dining staff seemed lazy, didn't want to walk back to galley if we asked for something. Attitude issues. Culture on ship ...
Response from TaylorW, Social Team, Princess Cruises
Hi janet32008, we apologize for your disappointing experience onboard Emerald Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did...
Because the port was close to home I choose this ship and cruise. I quickly found out that I couldn't get out of my room without calling someone to open the door from the outside. This went on for 7 days! Then they finally got it fixed after I wrote a letter to the Captain. Other letters to the hotel manager, etc., did no good. I feel something should have been done about this immediately. ...