We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with Princess ever again...never!
There were so many bad customer service issues I really don't know where to start, so best I start right from the ...
Where to start? First I made arrangements due to dietary requirements as I have gluten intolerance. Get on board and there was no gluten free food except gluten free pizza that was sometimes not bad. Sometimes it was awful. The dining room lectured me about ordering my food the day before even though I had just boarded the ship and gave me very limited options and advised if I did not order the ...
Food was terrible. Lots of repeats. Salad dressing watered down beyond taste. Coffee made from a coffee syrup, not brewed.
Ship badly needs updating. Some upholstery worn through to the stuffing, most notably in the wheelhouse bar. Floors scuffed, and dirty carpets.
We did have a mini suite. We liked the layout and loved the tub and closet with shelves.
Cabin service was excellent, ...
My husband and I expected to have a lovely experience. The ship is clean, the staff is friendly and helpful and our cabin was comfortable. The dinner menus looked interesting but the food was bland, overcooked and tough. We truly hoped it was only a one night problem but we were disappointed in the dinners on the first 5 nights of our 7 night cruise. On night 6 we decided to have dinner at ...
I've cruised on Princess many times and saw a great offer for this cruise. I'm sorry I took it, this was the worst cruise I've taken. My cabin was not clean; there was rotting fruit in the refrigerator and toenail clippings on the floor of the balcony. There was hair all over the desk, and paperwork that appeared to be from the previous cruise. Additionally, the wall base was coming loose and ...
The internet, phones and tv was up and down. They need to fix the phone problem because someone is going to have an emergency and not be able to call for help. Entertainment was okay. Food options were very disappointing. Very few vegetarian options. If you are a carnivore, you have it made. We were on the crown last year and it was so much better. Ports were good. We had not been to three ...
We are Elite members with 20 years of cruising. For 2 complete days on Emerald Princess (Dec 6 and Dec7) from 7:00am to 5:00pm there was an extremely loud noise near our cabin. We could not talk, hear each other or relax in our mini-suite.. There was a metal bumping, beating other metal near our balcony for the whole day. Was it a necessity to do such job on the sea days? Generally, the whole ...
As others have noted, Princess was tauted as one of the best cruises/cruiselines but we found it severely lacking. Again as Doxiesmom said about getting lost, we did as well numerous times but somehow always seemed to end up by all the hundreds of photos, the casino or the Lotus Spa. It was not a diabetic friendly cruise as even though we had purchased the soda package, the only diet soda ...
We chose this cruise to go to Southeast Asia and particularly the ports advertised.
we found the cruise terribly disappointing. Princess misrepresented the times in ports. because of terrible tendering services the port times were very short in ports where the vessel anchored out. The food service and entertainment were disappointing. The quality of the meat was poor, and the meat tough. ...
Itineraries and price led us to this princess cruse, our 5th cruse in 2 years. We have been on 3 other cruse lines. Princess was the worst. Other passengers told us in the past the food was better. Princess has a lot of return customers largely due to there loyalty program. Many said they have not been on other cruse lines. Food on the buffet was always the same for breakfast. Lunch was mostly the ...