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308 Princess Romantic Cruise Reviews

I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and ... Read More
I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and after sailing on the Regal I was somewhat disappointed. First the food, the breakfast buffet was well appointed but by day 4 it was getting old with the same items. I really enjoyed the eggs benedict, and discovered they only had them out 2 mornings. For my birthday she insisted that we ate at the Steakhouse. The service was fantastic but I wish we could say that about the food. My ribeye was very chewy and her filet which she wanted medium well was very well done. The burgers served at poolside were great and the pizza wasn't bad if it just came right out of the oven, otherwise forget it. We opted for anytime dining and this was a first for me. The servers did a great job but the food.....well it wasn't the quality from my past dining experiences. One night I ordered linguini with claim sauce and it was served lukewarm. Some of the dinner items shocked me......fried chicken with fries and coleslaw? Which ended up being 2 very small pieces of chicken. Our last night was an American night theme so I guess they were justified putting meatloaf on the dinner menu ! That spoke volumes how they are cutting back! So much for standard surf and turf. A small filet with several pawns. The lobster tail was offered separately on another night . Our room was nicely appointed and clean. However the table on the veranda was rusty and had very old soda rings embedded on the top. Seriously, how much could a replacement cost them in the quantity they are buying. Our room steward did his job, and never went the extra mile. With all the cruising I have done one thing has always stood out. They are all so nice to you from the time you board the ship until.......the morning you disembark. That's when their true personality shines. I am never one to demand anything and have always tipped them well. I just think the cruise lines need to tell them to crack that one last smile as your passengers leave because that's the one they will remember! Read Less
Sail Date February 2019
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination ... Read More
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination and improved crew motivation and joy could lift the experience. The new Medallion wifi is awesome and well worth paying for unless you are determined to cut the cord to land altogether. We had seen the Production Show before but it was worth a second visit. There is a future cruise specialist on board but you can get the benefit by just filling out a form and dropping it in a box. There are no appointments so if you want to book with the "specialist" you will spend much of your cruise waiting to be seen. I never was able to get the answers that I needed. Eventually, I found the answers obscurely buried in the website. I think, though, that Princess already knows that its sales and marketing operations need a reforming overhaul. Bottom line..... You get what you expect and not much else. Service is delivered as expected but with a dilatory facade. Onboard employees seemed demoralized. Read Less
Sail Date February 2019
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, ... Read More
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, Cruise Director was hardly noticed and the usual outstanding customer service on Princess Cruises was definitely lacking on this trip. Staff had a hard time with their listening skills. On numerous occasions, we had to repeat our questions, as they failed to let us ask a complete question prior to them trying to answer it. Also, a few rude individuals, one on the pizza section, the grill section and the casino change cage. All of these individuals definitely failed with their customer service skills. Positive notes: Food and service was excellent in the club class section as well as the Crooners Bar. Another item of concern is the shape of he newly renovated bathtubs in the mini suites. They have narrowed them so as to become a definite safety issue. Standing upward there is not enough room to keep your feet separated properly, you have to keep them together as you stand. Tough to keep your balance. Sooner or later someone will fall and hurt themselves. Read Less
Sail Date February 2019
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice ... Read More
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice deck chairs to relax in, great viewing of the Panama Canal. -Dinners in the main dining room were outstanding. Had seafood virtually every meal, the staff was fantastic. -The Theatre entertainment was also outstanding. Great shows, highly professional, not to be missed. Cons: -Abusive prices for wines purchased on board in the main dining rooms. Outrageous! -Stern Serenity Area: $20/half day!!! Seriously?! -Lido Deck Hamburgers & Pizza - awful, don't bother. Worst we have ever had. -Breakfast sausage - greasy! -Food selections in the Horizons Cafe quite limited except for salads. -Far too few port stops on this cruise, far too many days at sea for length of cruise. One port stop (Nicaragua) was cancelled due to rough weather. -No self serve of beverages except water, tea, coffee. Even lemonade is by special request! -Internet service is hardly worth paying for, marginal at best. -On-board smart phone messaging between passengers about like Windows 95. Terrible, no sound alerts, often had to be re-loaded, re-booted, exasperating! -Main doors to Promenade deck, Lido Deck, Sun Deck, Horizons Cafe are very heavy wooden things that require a huge effort for most people. Great place to transfer germs, they feel sticky and will knock you down if you are not prepared. The should be automatic! -Overall the ship had a very "Stodgy" feel and atmosphere. Read Less
Sail Date February 2019
The Caribbean Princess is a big ship but is in need of a facelift. The rooms are in need of new carpeting, etc. The staff was very pleasant and helpful. The food was good but only that, just good. Drinks overpriced and not poured well, if ... Read More
The Caribbean Princess is a big ship but is in need of a facelift. The rooms are in need of new carpeting, etc. The staff was very pleasant and helpful. The food was good but only that, just good. Drinks overpriced and not poured well, if they had liquor in them at all. I'm not a drinker and I couldn't taste the Bailey's in a Baily's w/cream on the rocks! The diving in Honduras as the best ever. I would come back anytime to dive or snorkel here again. The pools were clean and breakfast was the best meal of the day. They had a "private party" in two main areas of the ship each night and we were not allowed to go. Who knew? This took away from activities that could have been for the whole ship, I think that this should be made known at the time of booking so that another date could be chosen. Save your money...don't eat at the Italian restaurant it isn't worth it. Princess should really try to think of NEW things and not just the same old stuff. Sorry to be negative. Read Less
Sail Date February 2019
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at ... Read More
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at Sydney’s Overseas Passenger Terminal to see the ship covered in rust. Seems Princess are using old images in their marketing material or photoshopping the iron oxide – they were busy painting the forward hull with rollers when in port at Hobart. EMBARKATION was efficient, but disappointed we were instructed to board after 2pm. One bag went missing and contents was damaged when it eventually arrived - my complaint, which should have been quickly resolved, never was. While dated, the CAPRI SUITE was spacious and reasonably well-maintained, though the saggy lounge needs replacing, the weathered balcony furniture requires attention and being aft, the cabin was noisy with ceiling light/panels shaking. SIGNATURE DINING was a disaster with Curtis Stone’s Share being positioned in a public thoroughfare with our window table vista view to lifeboats! Never bothered with Sterling Steakhouse which was a cafeteria by day that converted to “Signature Dining” at night. And same for Kai Seafood which was generally unoccupied apart from the crew. Horizons provided a bland buffet and Terrace Grill was tasteless. The standout was Club Class Anytime Dining in the Regency Dining Room with warm/attentive service, good food/wine menu and pleasant surroundings. Our personalised balcony dinner was enjoyable, but lacked 5-star touches. The ITINERARY was excellent and we enjoyed our self-guided tour experiences at Burnie, Port Arthur and Hobart. The onboard organised excursions were very expensive, targeted at international passengers who would have done better to explore themselves or organise tours onshore. As for the ENTERTAINMENT, if you like serviette folding courses, wrinkle removal lessons or late-night karaoke, this cruise is for you. We saw two shows in the Princess Theatre which were short and mainstream. Movies under the Stars was a nice touch, but cold on deck.Other venues were very quiet at night – you could have thrown a dart in the Legends Sports Bar at night and not hit anyone! As for the ONBOARD experience, the Princess shops were expensive (as expected), photography rushed and disappointing and I find it sad that the art gallery could not showcase some Australian artists on domestic journeys. So, while we enjoyed our short break, we didn’t “come back new” and we didn’t fall in love and find our forever cruise line which is a shame, because we’d like to do lots more cruising as we embark on retirement. Princess certainly lacked the special touches we enjoyed on Celebrity such as a Club Class concierge, dinner at the Captain’s table, visit to the bridge, visit to the engine room, cooking class with the chef and real Signature Restaurants to name a few. And on DISEMBARKATION, we received a warmer welcome from the Sydney Port Authority staff at the White Bay Cruise Terminal than the Sun Princess crew who appeared to be more interested in preparing for their next guests … we won’t be one. Read Less
Sail Date February 2019
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all ... Read More
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all over the world including last year to NZ & AUS and the cruise and ports were outstanding. The food on the Sapphire was not as good as on the Sun Princess. Not very tasty lacking in menu selections with many of the same things offered every meal. Dinner seating being only 60% around our table reflected the lack of menu selections We and others went to the Lido Deck to eat instead of the dinning room. We are not big eaters but what we do eat should be flavorful and with several selections. Some items were the same every day listed as "Special" The Sun Princess chief now has transferred to the Royal Princess so I expect the food there is grest. We really enjoyed the meals aboard the Sun Princess last March 2018. Read Less
Sail Date February 2019
We booked this cruise for our 35th anniversary, because it left and arrived back into Brisbane. The cruise was meant to be 14 days, but due to the weather it was reduced to 11 days. It could have been reduced to 12 days, but I think it was ... Read More
We booked this cruise for our 35th anniversary, because it left and arrived back into Brisbane. The cruise was meant to be 14 days, but due to the weather it was reduced to 11 days. It could have been reduced to 12 days, but I think it was easier for the company to completely cull the South Island, rather than have to go to the South for 1 day. The ship came into dock earlier, and the staff got the night off. Normally the turnarounds are on the same day. We were told check in would be early on our departure day, so we chose to stay close overnight beforehand. We could have gotten a lift in, but the early start was too early for our friends. So our early check-in was a total debacle ... apparently a computer malfunction, so the ship didn't end up leaving until 4.30pm. We had checked out of our accommodation for our early departure, so had to find somewhere to have breakfast (along with the other 1800+ passengers), then morning tea, and so on, just waiting around for boarding. Great start we were thinking! About the ship: The cabins were small but comfortable. We had an ocean view with a balcony. The room attendant was delightful. The bed was soft but comfortable, as were the pillows. The dining options were OK. The meal portions in the main dining room were a good size, not too large, and there was variety. The quality wasn't amazing, but it was fine, in most venues. We went to one or two shows, and they were enjoyable. We also went dancing on one night, and the band was very good. The gym was great, and thank god for the gym, it was our savior! However, there is a real push to sell the expensive Elemis detox program. This program is available online for a fraction of the cost, and there was no science behind the program that we were shown. If we could all take 2 herbal pills each day, and have them clean out our systems and eliminate everything that makes our bodies work inefficiently, I think it would be a miracle cure! In the end the science says that a good healthy diet, with exercise, and eating nutritious whole foods is the answer to good health ... makes sense to me! The demographics for this style of cruising, didn't really fit with us. We felt like we were in the middle of a shipboard conference for the aged and/or overweight. This may sound harsh, as there were some young people, and healthy looking fit people as well, but they were definitely in the minority. We had never been on a large ship cruising, and we wanted to see if it was something for us into the future. We have been to the Antarctica on a small ship and had a great time, but based on this experience, large ship cruising is definitely not our thing. Being active, I think active/adventure type cruising would be more suitable for us. On a final note, we also found that, although it sounds like you have a reasonable amount of time on shore days, the time disappears very quickly, and you don't get to achieve as much as you would like. We hired cars in 3 of the 4 stops, so we could be independent, and whilst we did get out and about, there is time lost getting to the pick up point, doing the paperwork, dropping the car back, getting back to the ship etc, and we calculated that if we had flown to NZ and hired a car for 2 weeks, travelled around NZ independently, staying in nice B&B's, eating great food, and getting in some active pursuits, the cost would have been around the same, we would have been in control of our itinerary ... and we would have had a 14 (not 11) day adventure! Read Less
Sail Date February 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
Sail Date February 2019
The cruise itself to new zealand was fantastic. The boat is old daggy and certainly not the glamorous cruise like you see in the media. Go to new Zealand for sure but choose another boat. Off shore excursions are great but very expensive. ... Read More
The cruise itself to new zealand was fantastic. The boat is old daggy and certainly not the glamorous cruise like you see in the media. Go to new Zealand for sure but choose another boat. Off shore excursions are great but very expensive. Not enough communication re sail away party etc. Arrived in room and television was blasting. Trying to get our heads together and shoved out the door again for muster. Embarking was way too late!!! Felt like we were late for the party! Not enough decent entertainment. Food however was fantastic. Requested table for 2 and didn't receive. On one occasion sat down for meal after requesting a 2 table about to order and 4 people sat at the table. Thanks for making us leave and miss our meal after you asked if we wanted a share table and the answer was and will always be NO Thank you Read Less
Sail Date March 2019
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and ... Read More
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and stayed at the Crown Plaza in Redondo Beach, nice hotel and staff. Nice pier to hike around with good seafood to boot. We took an uber over to the Reagan Presidential Library and enjoyed it very much. Worth checking out in beautiful Simi Valley. The Emerald Princess was going for an 18 day re-fit at the end of this cruise, and it was very much due. I will commend the vessels maint. crew for constantly painting and varnishing whenever the weather permitted. I was told the buffet dining rooms were getting a complete makeover. Also, a new medallion system would be used for passenger access. Embarkation was a breeze, well organized, everyone was very helpful. The entire process took about 20 minutes and we were in our cabin. We booked very late so the best we could do was a room (E311) with an obstructed view on Deck 8. The room was not as big as the new cruise ships, but clean and well maintained. Bathroom and shower were on the small side but what I expected on a vessel built in 2007. Our cabin attendant Nester kept the place spotless the entire voyage. Although the view was obstructed you could still see the ocean going by. On the down side, since the window doesn't open the room can get a bit stuffy at times. For lunch we ate at the Horizon Court Buffet the first couple of days. You won't starve, but just your average fare there. About the 3rd day we started having lunch at Botticelli's on Deck 6 Aft. It was set up for open seating just for lunch and the food was better. For supper we ate mainly at Michaelangelo's and Da Vinci main dining rooms. The menu's between the two really didn't change much, so after three days at sea the food was not so good. I will say they know how to cook Salmon to perfection, but after many, many Salmon suppers I won't need to eat it again for quite awhile. One item that didn't sit well with me concerning the menu was the "Side Menu" with the higher end items (Maine lobster, steaks, ect), at an additional cost. We both loved getting our morning coffee at the International Cafe on Deck 5 Piazza for a small fee. And their freshly made sandwiches and pastries were always excellent. We had "anytime" seating for the main dining rooms and almost always sat with other couples and got to visit people from all over. I would say most of the crowd on this ship were in there 70's to mid-80's. A very nice group of people, we felt young being 56 and 65. We only took two of the offered excursions because we were meeting family on two of the islands. The whale watching in the bay at Maui was great, Humpback Whales that seemed to be everywhere in that bay. It was fun! There wasn't a cruise ship dock there so we had to us the ships Tenders. Added a few minutes getting off the ship, but no big deal and it was kinda fun. We took the wine tasting excursion during our stop at Ensenada, Mexico and absolutely loved it. Well organized and very smooth. They gave us two free bottles of wine and we couldn't be happier! We only attended one show the entire trip, for about ten minutes the first or second night. We were content sipping on wine and finding cozy spots on the ship to kick back and read. We probably won't do another Princess cruise based on the food issues. We just got spoiled on Celebrity. The crew on this ship went above and beyond to make you feel at home, we especially liked the "Main Dining Room Singers"! Disembarkation was smooth, we caught an uber to John Wayne Airport, no problems! We volunteered to give up our seats and ended up staying another day in Santa Anna, so we visited the Nixon Library in Yorba Linda. Another day well spent. Read Less
Sail Date March 2019
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase ... Read More
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase a day pass to use the sauna or steam room. The Majestic also had fewer fresh water dispenses than SEA and SUN. At breakfast you were not able to serve yourself orange juice. The food was not of the high standard that I had experienced on previous Princess Cruises. The ship was full and it appeared that staff were struggling to cope with demand. At dinner our waiter had too many tables to cater for and we often had to wait long periods for drink service. The destinations were excellent in particular Milford Sound and Tauranga. In summary I would not recommend the Majestic Princess. Read Less
Sail Date March 2019
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), ... Read More
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), that was rushed and felt a little unsafe, and Puerto Vallarta, Mexico, that was a free day to unwind. We chose eZAir for our flight (13 hours) from LA four days earlier and the only regret was not arranging our departure from Phoenix via LA/Santiago. The Star Princess was a welcome relief after a disastrous inaugural repositioning cruise with MSC Seaside. We have been on the Emerald Princess a number of times, so the Star Princess, a sister ship, was very familiar and a welcome relief. A few glitches arose such as the 5:15 PM supper start; 6:00 PM is much better and definitely preferred. Entertainment and food selection at Supper seemed to be slightly less diverse then previously but was vastly better than my previous encounter on the Seaside. Food would rate a 4/5. Dining, cabin, bar and general services were exemplary and would rate 4/5. The one exception was the staff member at the Captain's Circle Counter who was not courteous when I spoke to her rather somewhat short/rude. Entertainment was good (3.5/5), especially the stage productions, but overall slightly more muted (comedy, rock bands, classical music, etc.) than my last Princess cruise from Rome to Ft Lauderdale. Most of our shore excursions were private as there are no guarantees with Princess and we get, more for less. Most of these I will review through Trip Adviser. Overall this cruise provided some healing from past cruises and new friends. We will once again return in 2021 for a 31 day fall cruise via Vancouver to Sydney, Australia. Read Less
Sail Date March 2019
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for ... Read More
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for refresh, repair, or general maintenance, it should come out fully functional and complete. Not so with this ship. Several cabins didn’t even have hot water for most of the cruise. There were issues just about every where on the ship. From bathroom plumbing, lights flickering, ceiling tiles sagging, and much more. Was it a total mess? Not really. The ship overall was pretty decent, but it really should have been so much more. Food - generally, the food was average. It is surprising they don’t have more Mexican food on a Mexican cruise. Easiest way to get people in the mood of where they are going is through their stomach. Service varied depending on whether or not a supervisor was nearby. Amazing service usually meant there was at least one supervisor within eyeshot. There were times we would watch the waiter ask people all around us if they needed anything and skip us. And the reaction I’d get when I ordered just a soda was one of annoyance. Movie under the stars - This iMax movie experience is actually pretty nice. A throw back to the drive in theatre. One complaint I tend to have about entertainment on most cruises is they tend to be very short. Went to a trivia show and it lasted about 25 minutes. Music acts would go for 30-45 minutes and then quit. And why do DJ’s play the same 5 songs throughout a cruise? Really can only listen to the Cupid Shuffle so many times before you get really tired of it. Read Less
Sail Date March 2019
Our first impression was that the ship is old and in need of some refurbishment. Our room was dirty when we arrived. If the room was not ready for us then they shouldn't have let us board early. Food was average at best, Steak only ... Read More
Our first impression was that the ship is old and in need of some refurbishment. Our room was dirty when we arrived. If the room was not ready for us then they shouldn't have let us board early. Food was average at best, Steak only offered twice during our 7 day cruise. Specialty menu's were offered every night in Any time dining but had to pay extra 19 dollars. We ordered late night traditional dining but was put on standby for that, and had to anytime dining instead. We like having the same dining mates and waiter every night but that was not to be. We were #5 on the waiting list for traditional dining and never got lower than that. Deserts were good. Caesar salad was bland so WE opted out for garden salad instead but had to ask for it since it it was not on menu. Coffee was good. We stuck with drinks-of-the-day since they were cheaper $8.95 than regular drinks but hardly any alcohol in them, didn't even get a buzz! We heard they are taking ship out of service for 30 days to refurbish it. Wait staff friendly but overheard pool bar staff not very friendly. We noticed a lot of families with kids, found out it was school winter vacation in Ohio and mid-west. Lots of kids in hot-tub and pools. Signs saying no jumping or diving into pool were not observed. and were also throwing balls and cups of water at everybody, No supervision at the pools. Surprised they didn't go on Carnival instead. Beer bottle glasses were allowed to be in pool area, a definite no-no. Told staff and they didn't care. They were doing repairs outside our cabin some morings waking us up early, banging and sanding, Not cool. They did have designated smoking areas but walkers had to share deck 7 with smokers, Cough, cough! Would not book Princess again unless it was a new ship. I like Celebrity and Royal Caribbean much better. 'Entertainment was by the Princess dancers and did 3 different shows but quality was way below other cruise lines, Comedian was very funny and Symphonee black band was excellent, played around ship. Rear pool was very wind and in the shade most of the time because of skywalk night club blocked the sun. Heard there wasa Sanctuary pool that was free to use but had to pay extra for chairs, we never went, has a small golf putting surface all the was up on top. This cruise just did not impress me. Stops were ok Princess Cays (private island) own by Princess was just ok. Gave us a BBQ, Hot dogs (bad) Burgers (worse) and ribs (ok). Did some snorkling , saw maybe 5 fish. Disappointing. Oh well, there's alway next year ! Read Less
Sail Date March 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date March 2019
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of ... Read More
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of 1.5 ltrs. The caveat was you HAD TO PAY FOR THEM!, the small ones were $2.50 and the large one 3.98 + 18% tax, ridiculous for the amount we paid for the mini suite. Now as far as food is concerned no complaints as long as we wanted to eat in the buffet, the main dining room had a dress code, I mean w're on vacation and a dress code was not what I expected, dress pants and a dress shirt in the Caribbeans, ridiculous. the was te food is outrageous, people take more than they can eat and it's all thrown in the garbage, as one of the waiters commented this is just one ship, there hundreds doing te same thing. Our room stewart Nicola was wonderful he took great care of us and our room was always spotless. To get back to rules they have a drink package, it's $60.00 per day per person plus taxes 18%, but if your wife or partner does not drink it does not work it's 2 or nothing. I was really disapointed with the overall mission of Princess make as much money as you can. The shows were very nice and we enjoyed them. I will never cruise with Princess again. Read Less
Sail Date March 2019
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 ... Read More
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 other cruises on various cruise line ships. The musicians were good but there weren't any magic shows or acrobatics on this cruise. The back of the boat view was taken over by the Lotus Spa area that you had to pay extra to be in. The fitness center was in a lower deck with no windows. The shower stalls were so small you couldn't bend over in them. Our waiter was the best thing on the ship. He was friendly and brought out the food fast. Most of the tours were good, but one of the tours on Grand Cayman had so many waiting to touch the Stingray that we only got to touch it once for the hour we were waiting in the water. We liked the chocolates left on the pillow each night. Read Less
Sail Date March 2019
My hubby & I take Princess Cruises every time we cruise. We go in early Spring every year. I have 7 under my belt now & my hubby has 9. We stayed in Fort Lauderdale over night and were on the Regal Princess Ship by 11:15am on ... Read More
My hubby & I take Princess Cruises every time we cruise. We go in early Spring every year. I have 7 under my belt now & my hubby has 9. We stayed in Fort Lauderdale over night and were on the Regal Princess Ship by 11:15am on Sunday! That was terrific, we had lunch on the pool deck and went to the cabin at 1pm. Embarkation was smooth sailing, the sail way party was fun and the day was perfect! The 1st port of Call was Princess Cays (the cruise lines private island) we have been to Princess Cays 6 times before, so we just stayed on the ship and had a relaxing spa day. The next day was a Sea Day-we relaxed again w/a few activities on board. Regal Princess is a great ship, but it is not full of water slides or rock walls or diving shows, so some may find the ship a bit boring. We find it just right--for families and w/teens the activity level can be lack luster. That being said many parents just let their kids roam around the ship, ages 11-16 total disgrace. Princess has movies under the stars on the pool deck, in the evenings they show more adult themed movies. One night we went to the movies under the stars (the movie was great by the way!) the teen boys yelled and hooted and disturbed everyone all thru the movies. Several guest went and told them to chill out and keep the screaming down. Well that did nothing, it made it worse. Many fellow passengers (myself included) wondered where in the world the parents are? So you don't parent on vacation? Seems strange to me, and your kids are now everyone else's problem. It was ridiculous! The last night of the cruise one the teen boys came up to me and said do you like my shirt? He had written curse words all over it--and proceeded to yell profanities at myself and other passengers. Again, where are the parents of these kids?? Princess did nothing to stop these kids, I informed them several times as did other passengers. It seems that when you go on vacation these lazy parents just don't care--Princess and fellow guests have to deal with these unruly brats! The cruise itself was terrific, the productions shows are top-notch and the Beatlemaniacs are the best-they are real show stoppers, and totally fun!! The cabin was small, but adequate for just the 2 of us. Again this is not a mega ship--it is not a RC super ship, Regal Princess had 3560 passengers this cruise and that was enough, especially w/unsupervised teenagers running around all day & night. This cruise was a 2 week combo, but we only did the 1st week (last year we did the 2nd part of this cruise) Were told that only 291 guests stayed on for the 2nd week of the cruise, w/others getting on as we got off. St. Thomas had lovely weather, we went to Megans Bay. It was overcrowded w/6 ships in port that day. I can see if only 2-3 ships in port, Megans Bay would have been great. We shopped & had lunch near the cruise port. Both were excellent! St. Maarten we did the Sky Explorer at the Rainforest Adventure & Rockland Estate. It was gorgeous, you took a Sky lift up the side of St. Maarten (this is not for the faint of heart) and could see the entire island! Beautiful! Well worth the price. After 2.5 hours at the Estate we went to the beach and board walk. Had the best burger on the board walk. St. Maarten has the best beach (in my opinion) only 2 ships at port that day, so the beach was not crowded, and the view was awesome! 2 Relaxing Sea days on the way back to Fort Lauderdale (well other the being on the look out for parentless teenage boys) All & all a great cruise, just wondering if we will continue w/the Princess Line? It maybe time to move to Celebrity Cruise Lines. That makes me sad, as I have spent thousands of dollars w/Princess, but I do not go in for terrible teenagers who parents don't care about them & want them to be everyone else's problem! Read Less
Sail Date March 2019
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
Sail Date April 2019
We are from the Bay Area and booked a 6 am fight out of San Jose to LAX. We were up at 330 am so we were tired and excited. We got an uber to a breakfast place near the airport called Bread and Butter. It was really good and very ... Read More
We are from the Bay Area and booked a 6 am fight out of San Jose to LAX. We were up at 330 am so we were tired and excited. We got an uber to a breakfast place near the airport called Bread and Butter. It was really good and very inexpensive. We took an uber around 11 am to the pier from the restaurant. It was so surreal to see the enormous Royal, which would be home for the next 7 days. Since our daughter was celebrating her Sweet 16 birthday we decided to book a suite a 102.. and make it a surprise on what room we booked. When we dropped off our bags we we ushered into a medallion line. i kept asking if this was line for suites everyone told me yes. We and everyone else were given number 5. We were checked in and asked the lady about suites and she had no idea so she called her supervisor and asked if there was a special area or a person to walk guest on. The supervisor said, " Because you're medallion pre checked you just sit with everyone else. No special area or walk on host." OK/// Even Carnival has an area for suites but we were tired and glad to find a chair to rest. The kind lady next to me overheard that we were in a suite and told me to go up to the lady calling out numbers. We did. she apologized and said to go right on. The ship was beautiful and so impressive. Our cabin on Aloha deck A102, was also amazing. A really gorgeous bathroom with a deep soaking tub and separate shower. We met briefly with our steward, Edsell. We were so hungry and tried to find the dining room for lunch, that was open but no one seemed to direct us right. We stumbled onto Alfredo's and what a delicious place this was. We had the vegetarian pizza and Hawaiian pizza. we also tried the tiramisu for dessert and it was clearly the best dessert we had. all week. We went to the room and unpacked and rested. After mustered we made reservations at the crown grill for dinner. It was complimentary with suite privileges. I had the prawn appetizer and filet mignon with baked potato. My husband had the same and my daughter had the steak tartare and lamb. She loved it. Not sure if I would eat raw beef. We were full for dessert. The wait staff was excellent. Our room steward tried his best but when we asked him to exchange the mini bottles for all sky vodka, instead of the various other liquors. he told us to call room service, which I did. Room service directed to tell our room steward for this request.. Finally we had a room service drop off our pre purchased liquor bottle and we told him and he took care of it. We also asked our steward if we could have menus to order dinner since we wanted to just relax in our cabin. He again told us to call room service. My husband just went down to the restaurant and took pictures and we did receive it. Room service was fantastic. Always early and a white table clothe was et out. We did the ultimate balcony dinner and it was amazing. I recommend this highly. We had so much food and it was fresh. The lobster was way better then what is offered in the regular MDR. The nice thing about it was my daughter was able to order food from the regular menu and eat with us. We tried to see if she could get our UBD menu but they can not separate so it would have been another 100 dollars for an additional one person. My daughter and husband did the scuba diving tour in Cabo. It was so cold and the visibility was not good but that is Mother nature. In Mazatlan we went to the beach in the golden zone. We did jet skis.. The rental is 60 dollars for half an hour. My husband and daughter did fresh oysters from a beach lady. She had a table and just through oysters out on a table and shucked them..They were very fresh and no-one got sick. In Puerto Vallarta we did the Eco tour which was amazing. We stopped in a tiny village called san jose and ate fresh tortillas. Then to the jungle to go on a hike. We also ate homemade tortilla with beans and guacamole from a traditional farm. Delicious and I could have ate a dozen.. Our tour guide discussed the birds and plant life in this region... Very interesting. We ended on a beach ( non swimmable) for a bbq lunch. Really enjoyed this and the people were nice and friendly. Just make sure to have hiking boots and bug spray. We used Sabatini' for breakfast which was amazing. Our highlight was the Pub lunch on our last day. The food was ok, Club class had amazing pastas. It did take awhile to get served. We bought the thermal pass Enclave but were so disappointed that we got a refund. It was so crowded it was hard to find a space to sit. The Spa had foam in it , which I know want harm you but it is not pleasant to bath in.. People were not pre-showering which grossed me out. And a lady had a band aid on her foot. We were refunded, but were pushed to use our money instead on a massage or other service. We said no and then she said the salt rub needed to be returned or she would need to charge me for that. Thankfully we did not open them and gave it back. Only one refund was done, so a trip to guest services to rectify. I did not like also, there was no sea view just a dark tomb with people walking back and forth.. It was not for us. Holland America has the best thermal suites in my opinion. We had a great time and I love cruising but we prefer small ships. Please ask any questions. Read Less
Sail Date April 2019
We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. ... Read More
We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. If we had not booked Australia prior to this cruise, we would have definitely considered another cruise line. The Royal was such a completely different experience and this is not due to size. The Maitre d's in the dining room are only interested in catering to the Club Members and have no difficulty ignoring the remaining passengers. This was heard constantly throughout our cruise, on shore excursions, at the bars, in the Horizon Court.... Not nice at all!!!!! It was as if there were two classes of passengers. There was one occasion where the Maitre d' came over to the table beside ours and apologized for the place they were in as "their table" had been given away. It suddenly made us feel as if we were in a horrible place in the dining room. Coming to the dining room every night was not comfortable for many of us and this should not be the case. Of course, once we were seated, the wait staff was outstanding and all was forgotten. However, this happened, EVERY NIGHT to all of us. Service everywhere else was fabulous, from the Horizon Court to the Bars to Excusion Staff. We had a wonderful time. Bayou was great with a live jazz band playing during dinner. Read Less
Sail Date April 2019
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We ... Read More
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We proceeded with 2 deluxe balcony staterooms side by side so we could hang out on the balconies together when we wished. We prepaid our gratuities and our excursions and began our count down (about 80 days from finalizing our purchases). With just 4 weeks until blast off Princess called and offered us an upgrade for about $350 for my wife and I and $350 for our friends. (we did not use any TA's so we dealt directly with Princess) Big mistake on my part as I assumed that all the extra amenities hyped up on the Princess website for mini-suite cabins would apply to us. I called our friends and read them all the extra goodies and they wanted to upgrade as did we. Not being a TA and not originally looking to book a mini suite, I had no idea that princess had 2 types of mini-suites. The "CLUB" mini suites had all the goodies, whereas our extra $350 boiled down to an extra TV and more bathroom space. This way we could watch 2 tv's at once, one for each eye. lol Once onboard we went to the suite concierge, Francisco Galvan and to my embarrassment discovered the phone scam upgrade. Did the Princess rep tell me about the difference in the club mini and a regular mini? HELL NO! If she did we never would have upgraded and encouraged our friends to upgrade. Ok I know that not using an agent was dumb on my part, however for Princess to upgrade us over the phone without a proper description of the upgrade is on them. Funny thing is that once we left the concierge a mysterious posting was made on our private Princess dossier that we were briefed by the Princess sales department on the benefits of a mini suite. This of course was totally bogus as the concierge knew that we were going to take our problem either to the Hotel Manager or the Guest Relations Manager. Someone made this entry in an attempt to cover their rear end. I would swear under oath that they never advised us of the difference in a club or a mini suite. Why would anyone upgrade for just an extra tv and and about 10 more square feet? They wouldn't of course. Not me at least. Ok, enough of this and thanks for allowing me to vent. During the cruise I did get a private meeting with the guest relations manager, Luca Cozzolino to discuss this issue. Mr. Cozzolino handled the situation professionally and to my satisfaction and that of my wife and friends. As they said once in a great movie "What we have here is a failure to communicate". Our impressions regarding the Royal Princess cuisine was somewhat a mixed bag. The dishes in the main dining room were quite average at best with the amazing exception of the lobster served on the second formal night. We all thought it was the very best we ever enjoyed on a cruise. Sailing in the warm waters of the Sea of Cortez , we all had hoped that the shrimp cocktails would feature the famous jumbo delicacies. Nope! We all had a great laugh when the waiter delivered us 4 tiny shrimp that measured under 2 inches. This pennywise and pound foolish chef selection was made by a bean counter that has no idea of how to make a customer feel he picked the right cruise line. Same can be said about the grade of ice cream on the dessert menu. Based on an old fashioned taste test the Royal buys bargain ice milk in lieu of premium grades. Great way to top off a mediocre dinner is with a scoop or two of drug store ice cream. The service that we had in the main dining room was absolutely spectacular. From the busboy to the maitre'd all worked their tails off to please us and several nearby tables. You can tolerate food that's mediocre if your servers are bending over backwards to please you. These folks and your cabin attendant can make or break a cruise vacation. Princess seems to have this part of cruising down to a science. Room service food was pretty sad although we didn't use it much. The much hyped "BEST PIZZA AT SEA" failed to mention the they only make 3 pizzas a day available for room service. The $3 charge is no big deal but we had been craving a Hawaiian pizza only to find out that only cheese, pepperoni and margarita was available. We went with pepperoni and couldn't finish a slice. Again things were hit and miss. The difference between the Celebrity buffets and those aboard Princess are night and day. Almost impossible feeding 3000 to 4000 people with exciting fresh food and snacks on the Royal, Our Solstice Alaskan cruise recently amplified the many awards Celebrity has garnered for dining. Of course people have various types of palettes and tastes so if you read 100 reviews about dining on Princess versus others, you will get a wide range of ratings. Our final night aboard the Royal was a highlight with dinner in the Crown Room. Wonderful window table for 4 with great food. My buddy and I tackled 22 ounce porterhouse steaks with huge baked potatoes. I am not sure how but I actually lost 2 pounds on this cruise. Maybe they did me a big favor by serving crummy ice cream? Find the gelato station because it's great. The minor $1.50 per scoop up-charge is well worth it. One final note is that the elevator waits on the Royal can be very frustrating. Try and prepare yourself by bringing an extra bag of patience aboard. Also try and relax when you wait to embark. So many folks get all worked up into a lather waiting for their call to board. The ground personnel do a great job of getting thousands off and thousands on. Some poor souls had the all night duty of hauling 13,000 suitcases down to the warehouse to be ready by 7am. These cats are exhausted and after a short break start bringing onboard another 13,000 bags. Some people can be grotesque when awaiting to board the ship. Most passengers are asked to come at assigned times varying from Noon to 2:30 It appeared to us that the majority are ready to storm the gang planks at 10 am. Crazy! Read Less
Sail Date April 2019
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last ... Read More
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last November. Positives: For the most part, service from the crew was excellent. Waiters in the dining room, restaurants and bars/lounges were very pleasant and attentive. Robert and Franco at Sabatini's were outstanding. Attendants at the Buffet could not do enough to assist. Our cabin steward, Donna, was excellent. Kory Minor, the piano player and entertainer at Crooner's, was tremendous. We had one run-in with a chauvinistic cook at the Trident Grill who was insulting to my wife. I reported this to the Front Desk, but heard nothing in reply. Otherwise, the crew was outstanding. The Ultimate Balcony Dinner is an incredible experience. This was the second time we have done it and it will now be a staple of our Princess cruises. We did it on Monday night while we were anchored off Cabo. Not sure how well this would work if the ship were underway, might be too windy. (Our first Balcony Dinner was done the night we were anchored in the Panama Canal last November.) Our waiters were attentive and timely without being intrusive. The food was all excellent (menu attached). The setting is so romantic! By all means, try this activity. It is easily worth the $100 price. We also loved the Super Tuscon Lunch at Sabatini's. Multiple courses all served with wonderful (and high-end) Italian Super Tuscon wines (menu attached) Our Mini-suite was smaller than mini-suites on other Princess ships, but that did not bother us at all. The new design is better than the old one, with the removal of the large desk and TV counter between the bed and sitting areas. Negatives: Although advertised as a “non-smoking” environment, there are many locations on the ship where the smell of smoke was irritating at best and unbearable at worst. Biggest problem area was the Casino on Deck Six, with its open ceiling to the shops on Deck Seven. Clothing and other items in the shops reeked of smoke. Also, poorly designed ventilation in the Allegro Dining Room on Deck six Aft drew in smoke from an outside smoking area. By the end of the seven night cruise, my wife's eyes were bloodshot and her throat sore and raspy. Due to this condition, we canceled a reservation to sail the Royal Princess to Alaska later this year and re-booked to the Golden Princess in 2020. The passenger population would overwhelm ship's resources on occasions. For example, the ship has 12 main passenger elevators, the same number as on much smaller ships. In comparison, the much smaller Coral Princess (2,000 passengers vs. 3,500-plus on the Royal) has the same 12 main elevators. This led to congestion and excessive waits during peak periods, such as show times and start of dinner hours. Also, crowds would build up outside of venues before the start of activities since there was insufficient room to handle the volume of people. Ocean Medallion has tremendous potential to be a great tool for future passengers. The functions which currently work are wonderful. But they do not work often enough. OceanCompass repeatedly crashed while trying to find my wife. I found it very frustrating to be wasting my precious vacation time attempting to debug this system. It could not even correctly locate me at times! OceanNow had limited menus. And it surprised me by charging for cocktails even though we had full beverage packages (Sip & Sail). I brought this to the attention of the Front Desk and they said I would find it in my Cruise Passage contract that drinks ordered through OceanNow would be charged. That is not acceptable. This system reminded me (a retired IT manager) of systems rushed into production before they were ready or properly tested in order to meet a management-directed schedule deadline. System quality should be the only criteria for determining system implementation. Read Less
Sail Date April 2019
Choose this due to low price. Had problems with a flight booked through princess cancelling and not being rebooked. This resulted in us having to pay a second time for air fare to and from ship with absolutely ZERO help from princess. ... Read More
Choose this due to low price. Had problems with a flight booked through princess cancelling and not being rebooked. This resulted in us having to pay a second time for air fare to and from ship with absolutely ZERO help from princess. I'm sure we can kiss that money good bye. Cabin was a nice size. Good sized shower and a good view. Our cabin steward was great. Very helpful. We lived Funch. He is a piano player and singer. The show's were good too. Tours/excursions could have gone smoother. Food and service in the dining rooms was great. The buffet was below average. Our specialty dining wasn't worth the extra money we spent for it. Pushy sales people everywhere. A lot of misinformation at the booking of the cruise. Next time, I will not book directly with cruise line or use a travel agent that I can't meet with face to face. Having a direct number for someone that could have helped with flight issues could have changed this whole review Read Less
Sail Date May 2019
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