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310 Princess Romantic Cruise Reviews

Things that met or exceeded my expectations. 1. The piazza, beautiful space with something going on all the time. 2. The retreat pool, it's a good size pool with plenty of space to lounge around and with no kids 3. The food on board. ... Read More
Things that met or exceeded my expectations. 1. The piazza, beautiful space with something going on all the time. 2. The retreat pool, it's a good size pool with plenty of space to lounge around and with no kids 3. The food on board. The dinning room was just a short wait for anytime and the food and service on par with past experience. The pizza is very good. Vines is always a great pre dinner stop with a great selection of wine. Things the failed to meet my expectations. 1. Crooners entertainment. The piano guy played the same very old tunes everynight. 2. Churchills, while the bar service was excellent the room is tiny and full of cigarette smokers who complained about our cigar smoke. The room is called Churchills for a reason. 3. The balcony, tiny, tiny, tiny. 4. Service, overall below my expectations with very few smiles and genuine care. 5. Port day in Grand Turk, we witnessed the local cruise center security staff making homophobic comments about a couple who walked by holding hands. The comments were hateful and disturbing. I did report this to Princess. Overall, we had a good time on the Royal Princess. I would sail on her again but I do favor the Grand style ships better. Read Less
Sail Date November 2016
Our experience with Princess was a mixed bag of goods! We took an 8 day cruise from Los Angeles to Mexico. The ship itself was nice. We had a balcony room on the top floor in the back. It was a bit rockier than the front as well as ... Read More
Our experience with Princess was a mixed bag of goods! We took an 8 day cruise from Los Angeles to Mexico. The ship itself was nice. We had a balcony room on the top floor in the back. It was a bit rockier than the front as well as noisier because we were right under a restaraunt. If I were to book again, I would get a room in the middle of the ship around the 9th or 10th deck where it is quieter and smoother and also closer to the ocean waves sound. We thought that the entertainment was great! Talented music, magic, and variety shows, hilarious comedians, and wonderful night life dancing. We thought that the last show, "The Voice of the Oceans", a take off of "The Voice" reality singing show was absolutely fun for everyone as the audience participated in choosing the winner. During the day, there was a wide variety of things to do. Because we love sports competitions, we entered ping pong, golf, and other competitions like Trivia. The highlight of our trip was definitely the excursion we took in Puerto Vallarta which was a Jungle Adventure. Our day was filled with one exciting event after another. About 20 of us took a speed boat for an hour to a place where tanks picked us up and drove through rugged terrain. We then got off and rode mules and hiked to the top of a mountain. Then, there were several fun ziplines, one where you could literally hang by your feet and zipline upside down. We then scaled down a few mountains into rivers and waterfalls. We ended the day with 2 water slides that literally took your breath away! A day filled with fun packed adventure. I would highly recommend this excursion if you're physically fit and adventurous! However, there was one area that shocked us and left a bad taste in our mouth for Princess line. Horrible food servers and bartenders!! We had cruised with Carnival before and had so enjoyed the servers on that cruise. They were very gracious, friendly, and bent over backwards to please. On Princess we had the exact opposite experience. One night we literally had a waiter bang our food down on the table after we asked if he could serve us what the people next to us were having. Apparently their waiter had made it special and it wasn't on the menu. Our waiter felt it was incredulous of us to ask him to do that. From that point on, he would bark rudely when he spoke to us and had actual anger problems when we asked for anything. This is unacceptable if you are looking for a good dining experience. The bar tenders and bistro servers seemed annoyed and not friendly when you would ask for a drink. In my opinion, this one area of bad service colored our view of Princess and I'm not sure we would choose this cruise line again. So, if you like adventure, and a lot of fun activities on board, but don't mind being treated rudely from the wait staff, Princess would be perfect for you! Read Less
Sail Date November 2016
Chose this cruise because it went to Hawaii and back without flying. The cruise ship left San Francisco late and we missed going under the Golden Gate Bridge in daylight. The ship needed major repairs and updates. The cabin did as well. We ... Read More
Chose this cruise because it went to Hawaii and back without flying. The cruise ship left San Francisco late and we missed going under the Golden Gate Bridge in daylight. The ship needed major repairs and updates. The cabin did as well. We have been on the Royal Princess twice and were very impressed. The Grand Princess is showing it's age including it's lack of Technology. Movies Under the Stars screen was poor and TV in the cabin did not have movies on demand as they do on the Royal. The dining was very good both in the dining room and at all the dining venues aboard. The Entertainment was very good as usual as we really enjoyed the comedians. The service overall was good but our trip was cut short due to an issue with a tender door after we left Maui. While Princess did a good job of arranging for us to fly home the communication was poor. They never anticipated passenger questions and therefore left you asking many questions such as were we would be staying until our flight home. Once the line at passenger services was long enough the question was answered by an announcement. This is just one example of not anticipating the passengers questions. I really believe more training needs to be done so that the staff better understands how to handle these unusual situations better. The ports were great and the excursions were very good. Maui was a mess due to some unexplained issue with security both tendering over to shore and coming back. I really feel that this was the start of the problems with the tender door that cut the trip short as we left Maui late. We will go on another cruise with Princess as we still believe they are a great cruise line but never again on a ship as old as the Grand Princess. I must say that Princess did step up when the tender door problem arouse but better communication is needed. Read Less
Sail Date November 2016
Never have been to Hawaii before. We felt that a cruise gave us the better price rather than flying there. After 9 days cruising on the open ocean it would have been nicer to have one over-night stay at one of the islands to get the ... Read More
Never have been to Hawaii before. We felt that a cruise gave us the better price rather than flying there. After 9 days cruising on the open ocean it would have been nicer to have one over-night stay at one of the islands to get the chance to have more time to experience them better. The onshore excursions were grossly over-priced. Ended up booking a tour externally and saved nearly 50% off the cruise prices, There shouldn't be such a price difference. The dining experience was excellent. The food and service was superb!! Princess needs to review its photography program as many passengers have cruised before and are not interested in purchasing photo opts all the time. And the prices are far too expensive. $20.00 for an 8"x10" portrait. Should be max $10.00. More people would then purchase them. A suggestion also would be to have a Movie screen somewhere inside the boat if the weather does not co-operate. Read Less
Sail Date November 2016
We decided to take a Holiday cruise since most of our family was not going to be in town. The Cruise Ship was nice it seems that Princess is really luxurious and classy. There were a lot of people being a Holiday, but it was still a nice ... Read More
We decided to take a Holiday cruise since most of our family was not going to be in town. The Cruise Ship was nice it seems that Princess is really luxurious and classy. There were a lot of people being a Holiday, but it was still a nice trip. The food during the lunches at the Buffet were OK, but it seemed like they were serving a lot of the same dishes. At night time there were more options at the Buffet. The dinner dining rooms where also having a lot of the same dishes so we went to the Crown Grill which was excellent. There was some good shows, but not that many so I felt like they should of had more entertainment. Also there wasn't that many daily activities so we played Bingo or went to the Casino. Over all it was not a bad trip, but they need to get the bathrooms more clean the toilets self flush so it was quite unpleasant. Also a lot of the toilets were backed up. The staff mostly were nice and greeting you, but some would not give you the time of day or even glance to say hello, I was a bit upset about that. We will be going again because compared to Carnival I think that Princess is better and more classy, plus less kids on the ship that is when it's not a Holiday Cruise. Also our room attendant Andrew was excellent he was a really nice guy, and always asked us if we needed anything he was always there with a smile, and a joke. Read Less
Sail Date November 2016
Anytime we went to make a reservation for dinner, they only would have 5pm or 8pm. Never anything else. Food was just average. You actually had a better choice at the buffet. In order to get a lounge chair in the shade, you must get ... Read More
Anytime we went to make a reservation for dinner, they only would have 5pm or 8pm. Never anything else. Food was just average. You actually had a better choice at the buffet. In order to get a lounge chair in the shade, you must get up by 7am and then still have to have the chair by the kids pool. If those table and chairs by the windows were gone, you could have space for more chairs in the shade. I would say that embarkation and debarkation were run very smoothly. Some cruise lines are doing away with formal night. It might be a good idea for you to look in to. I see no reason if I wanted to come in dressed for example in a nice Tommy Bahama shirt and slacks, I should be turned away. Azamara has not formal night and RCCL Quantum ships have not formal nights. Read Less
Sail Date November 2016
We chose this cruise for the itinerary, as it hit six ports in ten days - five of which we'd never before visited. We typically cruise with Royal Caribbean, but they unfortunately tend to hit the same old ports. This was our first ... Read More
We chose this cruise for the itinerary, as it hit six ports in ten days - five of which we'd never before visited. We typically cruise with Royal Caribbean, but they unfortunately tend to hit the same old ports. This was our first cruise with Princess, and likely our last. My first disappointment with this cruise was the ship itself. Don't know if it being Italian made impacted this, or whether the design team is just inexperienced. Regardless, we found the ship to be poorly designed, which made it difficult to reach destinations without going up and then back down again. Not to mention that stairwells are very narrow, where it was difficult to pass someone going the opposite direction. Also, don't ever select an "obstructed" balcony stateroom of any kind. There are a bunch of these on the ship due to the poorly designed placement of the life rafts. Royal Caribbean designs there ships in a way in which rafts are tucked up underneath stateroom balconies, so that ocean views are not impacted. Not so with Princess. They're smack dab in front of your view. Even non-obstructed balcony staterooms feature obstructed views (in my opinion) when viewing down to water. On Royal Caribbean, you see water against hull when looking straight down. Service wise, I would rate Princess as one half star higher than Carnival (I'd say 4 stars), and at least one star lower than Royal Caribbean at 5 stars. Ship staff is permitted to eat in the guest buffet, which I and other guests viewed as tacky. Also, it made this area more crowded. Another tacky and very "Motel 6ish" thing I noticed was that they section off a portion of the buffet dining area at night (with fish netting no less) and turn it into a premium dining room, wherein you are required to pay a fee to dine. I believe they called it "The Crab Shack." You'd never see something like this done on Royal Caribbean. Then there's the food. I would put Princess on par with Carnival - at most 3 stars. Royal Caribbean is 5 stars here in the dining room, and 4 stars in the buffet, IMO. Princess has no clue how to prepare steak. Beef Wellington was inedible, and their Tenderloin was tough and small. Most of the other food we ate in their dining room was bland and unappetizing. Sometimes found ourselves leaving dinner hungry, and going to buffet in an attempt to find something that we could actually stomach, to be quite honest. I enjoyed the ports on this cruise, but would have a difficult time pulling the trigger on cruising again with Princess, based upon this experience. Read Less
Sail Date November 2016
Well the ship its self is magnificent....in all her glory!! What's changed: well last year I would say the average age on board was 45....this tie more Ike 65!!! Princess...a few years you'll be out of business!!! We ... Read More
Well the ship its self is magnificent....in all her glory!! What's changed: well last year I would say the average age on board was 45....this tie more Ike 65!!! Princess...a few years you'll be out of business!!! We decided to t for the inside cabin rather than the balcony..cabin great size and di the job grand. A few povinte on this however: on boarding at 3pm we were swiftly allocated our cabin cards and checked in prompt, however when we got to our cabin it seems a few things were not up "to standard" no toilet roll bed not right and clearly not vacuumed since the previous occupants left!! Food, well you can never really complain, however the Buffett seemed rather scarce this time with only half open with a full ship....well it caused a bit of confusion Decided this time round to purchase the "all inclusive" drinks package... whilst sitting at the bar my husband produced my card to get me a drink and was accused of card sharing... well that didn't go down well as the bar man made a scene in front of fell ow passengers causing great embarrassment to both of us.. ohh and he doesn't drink alcohol!! Anyway, royal you need a deep clean as the standards are slipping dramatically. Such a shame as our 1st cruise onboard was faultless. Read Less
Sail Date November 2016
Crew not very friendly almost seemed like you were a bother. Not all but a majority. Shouldn't take 2 1/2 to 3 hours to eat. I don't mean waiting to be seated and eating I mean from time we sat at table till end. Some ... Read More
Crew not very friendly almost seemed like you were a bother. Not all but a majority. Shouldn't take 2 1/2 to 3 hours to eat. I don't mean waiting to be seated and eating I mean from time we sat at table till end. Some bartenders never made eye contact or spoke. Had a better experience on the Caribbean Princess . Will not sail on this ship again. On a positive note the food was good. Didn't like design either, only a couple decks could you walk around ship. We did have a very nice experience with our Balcony Dinner..The server (wish I remember name , he was one of the Better crew member) was very professional, friendly and funny! The food was Great 4 courses and everyone delicious, so much food !! Plus a cocktale of your choice, champagne and flowers, also a picture all for 100.00 A must do. Read Less
Sail Date November 2016
Very classic Cruise style. More for the elderly than young. Very romantic, Food only good at specialty restaurants and main dining room. avoid the buffet unless your a fatty and DO NOT ORDER Room service. Dined at least once in all ... Read More
Very classic Cruise style. More for the elderly than young. Very romantic, Food only good at specialty restaurants and main dining room. avoid the buffet unless your a fatty and DO NOT ORDER Room service. Dined at least once in all restaurants, the best is chops grill, alfredos pizza was also excellent, the rest not so much. The Santuarry was fully booked from the first day we got on wich i thought was not cool specially because i was looking forward to that and i had a mini suite and paid a lot in food and beverage. The gala night is very well crafted and the Champagne fountain is a great touch too. The ship is magnificent and overall well taking care of, staff goes from great to fine, many do go out of their way to serve you and are friendly. No unlimited internet package so if your a person that needs internet you are gana pay a very high price. i thought that was unaceptable and like many other thing i felt they do nickle and dime you alot in averything they can think of. Read Less
Sail Date October 2016
The inside cabin was a bit small compared to other ships we have been on. They could never regulate the air conditioning even though they tried to fix it, they never could. The ship was always cold and most of the passengers were sick ... Read More
The inside cabin was a bit small compared to other ships we have been on. They could never regulate the air conditioning even though they tried to fix it, they never could. The ship was always cold and most of the passengers were sick with sniffles and coughs and the Asian flu. Going from very hot humid weather to freezing cold was ridiculous. The crew and staff were great. The entertainment was mediocre. The food was good as was the service in the dining room. Our waiters were very friendly and went beyond to please us. The ports were excellent. We did most of our excursions off the ship as they were pricey on the ship. These were done prior to boarding. There could have been more activities. The ones offered were okay. The areas where some of the shows were held were small and did not hold very many people. This needs to be planned out better so that more people can attend the entertainment. Read Less
Sail Date October 2016
Caribbean Princess definitely is showing her age. That being said, the crew is very caring and thorough. Itinerary was excellent although leaf peeping in October is pretty dicey. Food was okay in the dining room but it has gone down ... Read More
Caribbean Princess definitely is showing her age. That being said, the crew is very caring and thorough. Itinerary was excellent although leaf peeping in October is pretty dicey. Food was okay in the dining room but it has gone down hill from days of yore. The mint jelly with the lamb chops tasted like jello. We mistakenly ordered limoncello on italian night and they had added something to it making it undrinkable. Dined at the Crown Dining room but it was definitely not worth the $29 pp cover charge. None of these things Imacted our trip..we had a great time despite them. Lost port at Charlottetown due to high winds. That was a bummer and I really believe the captain could have done more to keep us apprised of where we were especially since it was a beautiful sunny day. They really should have an entertainment back up plan for lost days. My hope for Princess is they join the 21st century. The champagne waterfall should be packed up. Read Less
Sail Date October 2016
Positives? + NZ is a great destination! + cabin staff great! + nightly live entertainment! Not so positives? BE WARNED! ? Sun Princess is a tired old ship. ? Where's your wallet!! From the moment you board, get ... Read More
Positives? + NZ is a great destination! + cabin staff great! + nightly live entertainment! Not so positives? BE WARNED! ? Sun Princess is a tired old ship. ? Where's your wallet!! From the moment you board, get ready to pay. BE WARNED! Bottled water, coffee, tea... It costs extra! Constant upsell! ? Beware the prepaid alcohol packages! BE WARNED! Absolute rip off! No happy hour drinks! Only one drink at a time! No doubles! No cocktails! No cocktails! No bottled wine free! Unless you sit at the bar all day, you're better off buying each beverage. Bar staff work on tips and prepaid alcohol package doesn't come with tips...so you get ignored. ? Ship organised tours will cost you a lot more than organising it yourself on land! BE WARNED! Every port had great local tours which can be booked once you are shore side. (Go to iSite centres in most ports) Read Less
Sail Date October 2016
We chose this cruise because it was the 2nd half to a 7 day Princess Land Tour called Historic America. We are experienced cruisers with over 10 cruises worldwide. The Positives: Embarkation & Disembarkation: fast and easy ... Read More
We chose this cruise because it was the 2nd half to a 7 day Princess Land Tour called Historic America. We are experienced cruisers with over 10 cruises worldwide. The Positives: Embarkation & Disembarkation: fast and easy Ship: The Regal Princess is very big and beautiful. It is modern with many special places on the ship to hang out and get away from people. Dining: The Specialty Dining at Crown Grill & Sabatini's did not disappoint. The International Café was delicious. The Horizon Buffett omelet station worked perfectly. Thank you! The Negatives: Anytime Dining was not anytime dining. The service was slow. The first night we waited 45 minutes in line (6:45-7:30pm) then another 20 minutes once we were seated for our order to be taken. There was one waiter, no back-up, 10 people at the table. This was only the beginning of the under-staffing issue. Horizon Court: Waited for coffee, cream and juice service. There were too many people, not enough staff. The area was unstaffed, the waiters running around in a frenzy. Service was slow. Crown Grill: Food delicious, but room was crowded, noisy and wait staff ran around in a frenzy. Port/Shore Issues: Newport Tender - We waited 60 minutes on shore to return to the ship. The line was long, many people with canes and other disabilities also waited to get back on board. Building a big Mega ship, without hiring sufficient staff to handle over 3500 passengers, not having the proper amount of transport or hiring more transport at the Port to transfer the passengers back is wrong. Read Less
Sail Date October 2016
This was a treat we booked for ourselves for our 15th Anniversary. We did this same cruise 6 years ago on Holland America. Before I get into any details I want to say that I would love to give this cruise a very good rating but it falls ... Read More
This was a treat we booked for ourselves for our 15th Anniversary. We did this same cruise 6 years ago on Holland America. Before I get into any details I want to say that I would love to give this cruise a very good rating but it falls in between good and very good. So let's consider this a 3 1/2 out of 5. The Pro's: The ship is large and beautiful, the art on it is amazing. It is clean. The entertainment was very good. The food was outstanding in the dining room and Crown Grill. The food on the Lido deck was actually very good. The sailing to Hawaii was smooth, we really had very little rocking or swaying. The weather was amazing all the way across the Pacific!!! It was awesome!!!! We had an Aft Balcony that we stood at for days and thousands of miles staring at the most incredible sunsets and sunrises you can imagine. Embarkation in Vancouver was relatively easy we enjoyed sailing out of Vancouver, BC. The Con's: Our Balcony stateroom was very small. We found ourselves wishing we had booked with Holland America many times. There is no couch in the Balcony room and it was a bummer after our last 2 sailings with Holland we had a couch.I had the foresight to request our beds to remain as twins so we could sit on them. Otherwise it would have been very uncomfortable for us. My teenage daughter was in the upper berth which was also tough because the cabin is so small. The bathroom is tiny and the shower was smaller than the shower in my RV. I had to put my legs out on the back of the toilet to wash and shave, The worst part was this WE GOT EATEN UP BY BED BUGS. So that was a big bummer. We are home now 3 days and you should see our legs. I know it happens and I did inform our cabin steward but of course he couldn't see anything. Disembarkation was not so smooth but we were so glad to be off the ship and away from the bugs it was just a relief. I got sick on the ship with a sore throat and cough. The last night I got violently ill from something. I think it was just my food not agreeing with me so I don't think it was anything going around the ship. The cold/flu thing was going around the ship and many people were sniffling and wiping noses on our way home. I don't want to make it sound like it was bad because it really wasn't. It would have been incredible minus the bed bugs. That and the tiny cabin and shower made it just not the best cruise we have been on. I like to think we are pretty easy going. I have read of people making the staff move them to a new cabin. I never even thought of that. We just figured you rough it like you are camping. But of course this roughing it cost us several thousand dollars, LOL I would definitely recommend the Dolphin Deck Aft Cabins. The Balcony is awesome just make sure they spray for bugs!!! Read Less
Sail Date September 2016
I chose this cruise because the price was good and it was the destination I wanted to go . This was the first time I used princess and they were rated the best Alaskan cruise line so we chose them. Overall the cruise was pretty good with ... Read More
I chose this cruise because the price was good and it was the destination I wanted to go . This was the first time I used princess and they were rated the best Alaskan cruise line so we chose them. Overall the cruise was pretty good with some areas were excellent and others were not good at all. The destination was excellent although we did not spend enough time in each port. The main dining room the food was good and the service was excellent. The buffet the food was average and the service was ok. The shows were well below average and they were trying to sell too much stuff. The comedian AJ was excellent but the activities guy named Mark was offensive and not very talented everything he did had a sexual overtone which I did not like. Most of the people on the cruise were over 60 which was a surprise. We did a whale watching tour booked through the ship at British Columbia Canada for 3 hours but we did not see any whales so it was disappointing. In the future the cruise should have shows that have a PG rating, more selection in the area of food choices and a 10 day menu on the website or when you check in. They should also have more activities for younger people. They should also give a partial refund on excursions if guests are disappointed. Read Less
Sail Date August 2016
We picked the Regal Princess as a result of friends offering the idea of cruising the Baltic. The price was right for the 11 day cruise. The friends selected the Regal Princess as a result of a pricing promotion. So it seemed to be a ... Read More
We picked the Regal Princess as a result of friends offering the idea of cruising the Baltic. The price was right for the 11 day cruise. The friends selected the Regal Princess as a result of a pricing promotion. So it seemed to be a great deal and we jointly booked the ship with rooms adjacent to each other. We arrived in Copenhagen two days prior and took advantage of the time to tour the city. Princess provided the tours and they were very enjoyable and informative. Staying at the Scandic Hotel was a problem as they do not have a lot of rooms with Queen size beds. Even though our travel agent confirmed Queen sized beds for both the pre-cruise stay and post-cruise stay, the hotel didn't honor the reservation. So, we had twin beds for both stays. The stay there included breakfasts that were very good using a buffet style variety that was excellent. Boarding was no problem and there were more than enough people to assist us in getting through the process. Our bags were delivered to our rooms after a couple of hours with no problems. For breakfast, we used the Horizon and Bistro Court buffets. I was pleasantly surprised at the different type of foods offered. One problem was that for some reason, the Horizon Grill served eggs to order and the Bistro Court only served scrambled eggs. This caused traffic to move between each with food plates carried by passengers trying to find where to get their egg order was going to be. The Pastry shop had a lot of Danish pastries of the same kind but different flavors. The variety wasn't that good for a shop that specialized in pastries. I expected more. For our evening meal, we chose the Anytime Dining and were disappointed at almost every seating with the problems of making a reservation to having a meal. The service was routinely poor. It took almost 2 hours to get through a meal. We once complained to the Maitre'D and the problem was fixed at the next meal. However, the service went back to almost two hours at the next and subsequent meals. The wait staff couldn't keep up with the demand posed by the size of the dining facility. The food was rather pedestrian. Nothing to remember that was unique. This cruise had 61 different nationalities on board as passengers. From the beginning, the crew seemed at a loss as to how to control situations like off loading for an excursion. The Asian Pacific people would rush to the exists and cut into lines. This caused a lot of backups for off-loading and the start of an excursion. Additionally, there was always a lot of shoving and pushing. I shuddered to think of what would have happened in an emergency. Additionally, the Asian Pacific people felt the need to be loud and boisterous. We dined at the Sabatini's and our meal was interrupted by a loud and boisterous group of Chinese people celebrating a birthday. We asked the Maitre'd to ask them to tone it down but he was at a loss to control the situation. So, we paid a cover charge of $29 per person to hear a group of people act as if they were at a fraternity party and behaved badly. I decided not to try the Crown Grill and go through the same thing again. Our cabin was adequate but a little cramped. The room attendant was from Ukraine and was excellent. He always had a cheerful greeting and went out of his way to make us comfortable. We tipped him, of course! The entertainment was good for a cruise ship. The activities were not as varied as I have experienced on other Cruise Lines. The shopping areas were upscale and their staffs were attentive. The art auction had the same named artists as I had seen on other cruises and really nothing to get excited about. The destinations we stopped at were above my expectations. The Princess Cruise Tours were very informative and top notch, especially the ones where a lunch was included. Getting through most ports was easy in the European Union countries. However, Russia was big problem. We lined up and waited, and waited. The border agents examined our documents and finally allowed us (passengers) though. No body smiled. But, the Russian tours and tour guides were also top notch and informative. The cruise had some children on board. I don't recall any problems with the children occurring. The teens seemed to enjoy what the Teen Staff set up for them and they also seemed engaged in the activities provided them. Finally, I would go again to see the Baltic Region. The history and sites are really impressive. Would I go via a the Regal Princess? No! I didn't once see the Captain or other Officers moving about the ship. One of the most bothersome things was the Captain and his announcements. First, the sound system didn't support his messages and second, he seemed to be speaking away from the microphone. I didn't understand any of the messages. Finally, the tenor of the Cruise seemed confused. You didn't get to see or hear the Cruise Director unless you went to one of the shows where he got to practice his comedy routines. Unless you had the Princess Patter on your person, you were at a loss as to what was going on. Again, I attribute this to the crew not really acting as a team. This was my ninth cruise. I love cruising but I think I'll look at other Lines for my next cruise. Read Less
Sail Date August 2016
Alaska is beautiful. Had a great time. It was only my second cruise, but already I'm turning into a more discriminating cruise-o-phile! Had traveled previously on the Celebrity Solstice last year to NZ. This was our first trip to ... Read More
Alaska is beautiful. Had a great time. It was only my second cruise, but already I'm turning into a more discriminating cruise-o-phile! Had traveled previously on the Celebrity Solstice last year to NZ. This was our first trip to Alaska and my wife and I traveled with my dad and our niece in the adjacent balcony stateroom. Pros : The itinerary was great with the touristy ports of call in Juneau, Skagway, and Ketchikan. Our cabin steward , Felix, was great. Very friendly and attentive. Our room was on the 14th deck, port side, not far behind the bridge. Big closets, small bathrooms. The ride through Glacier Bay was magnificent. Even though it was nearly August, the weather was quite cool. The casino was great. The Crown definitely has a passenger demographic that is younger so that there was a lot more action in their casino than the Solstice's . Good dealers, all very professional. They have great laundry facilities on this ship. I wish I knew that beforehand. We could have brought smaller suitcases. Cons: The food. Food quality not so good on the Crown. That was evident in buffets, the sit down dining, and even the specialty restaurants. The service at the Crown Grill was extremely slow. And the Ribeye was not good. The wine selection also below the quality of what we experienced on the Solstice. The buffet on the Crown was difficult to navigate and the selection was remarkably low. We did experience a shutdown of the cabin's plumbing system for about 4-5 hours one day. You'd do well to avoid any "nutrition" class put on by the spa personnel. They tried to sell my dad a program of "detoxification" . 85 bucks to start and another 100 bucks a month. They said it would help him live long. He's 91 years old. I'm pretty sure the salesman isn't going to live that long. We had a good time on this cruise nonetheless. If you can't be happy on a cruise to Alaska..... Read Less
Sail Date July 2016
Should you not read all this letter, you should read the last 4 paragraphs. We chose this cruise on Emerald Princess because we wanted to try a Baltic cruise and the date fitted in with our visit to England from our home in Tenerife. ... Read More
Should you not read all this letter, you should read the last 4 paragraphs. We chose this cruise on Emerald Princess because we wanted to try a Baltic cruise and the date fitted in with our visit to England from our home in Tenerife. It was our first cruise with the Princess line and unfortunately will almost certainly be our last. We found that during the day while the ship was at sea the atmosphere reminded me of what a Butlins Camp would possibly like. There was not enough quality things to get involved with, but if you liked constant loud music round the main pools, when this was not blaring out loud films were shown, bingo, constant quizes, Mr and Mrs competitions etc etc then you were fine. The food was excellent but limited. What we didn't like about our eating experience was the fact we like waiter service which was no problem in the evening, Kateryna and Khomenko our waiters were excellent, but for breakfast the only restaurant with waiter service had limited opening times from 7am - 9am. When the ship was in port which was 7 days on our cruise the restaurant was not open at all for waiter service breakfast, which caused complete overcrowding in the only main self service restaurant. In the past breakfast on cruises has always been a relaxed experience to look forward to, not having to jump out of bed, keep an eye on my watch and make sure I managed to negotiate my way down to the 6th deck, then walk the full length of the ship and finally get to the waiter service restaurant before 9am, and then finding it was closed if in port. Never have we been treated in this way before and not what you expect, our cruising has always been stress free in the past. The main entertainment was ok, and some nights quite good but we actually enjoyed some of the side entertainment just as much if not better, especially when the volume of some of the singers in the main theatre made us run for cover. Tetiana on the piano in the Piazza was very good and was a lovely lady. The X-Trio were good, Katya and Egor the acrobats were excellent, and last but certainly not least , we very much enjoyed the resident Jazz Band who played in the Piazza one day. There was a mix up with the daily guide left outside our cabin each evening which was in Spanish. I can understand the initial mix up because we have a Spanish address, however it shouldn't have taken 4 visits and 4 days to customer services to sort it out. Our cabin was good and our steward was pleasant and helpful and kept our room very clean, in fact all the crew we came in contact with were professional and well mannered. I am sorry Princess but now comes the final punchline. On the 21st July a sizeable amount was taken from my debit card and bank account for my spend on board and the various excursions we booked, however it did not show as a credit on my daily ships statement. I asked 3 different people at customer services why this was because I was afraid the money would be taken twice. Each one of them assured me the amount was on hold and said not to worry I definitely would not be charged again but I still had my doubts. For the next 2 final days every time I spent something however small the amounts were taken individually from my debit card which should have left me with a nil balance. The last day was the 23rd July and my statement now showed the full amount of everything I had spent, Again I was assured everything was in order. A couple of days later I checked my account and all was well, or so I thought, however, ( you guessed it ), when I checked again I found that on the 27th July the total amount of everything I had spent had been taken out of my account a second time. When I contacted them I got a message that it could take 28 days to rectify, however I replied that it had probably only taken seconds to swallow up my money a second time either by mistake or fraudulently and I was not prepared to wait so long to get my own money back, especially when it was no fault of my own and I had taken every precaution to stop this happening. I paid in euros however the exchange rate they calculated I thought was also outrageously biased in their favour. To their credit my money arrived back in my bank 4 working days later. However I previously asked them to email me confirmation of the refund and an explanation as to how it happened, and suggested that an apology might be in order. As of the date of this letter in August I have not received any communication from them whatsoever, which I feel is very bad for customer relations. Sorry Princess we have had several cruises with Royal Caribbean which we very much enjoyed and had no complaints, and although Thomsons are generally older and smaller ships, the one cruise around the Canary Isles we had with them was also a great and satisfying experience. You may now draw your own conclusions as to where we go from here. Bon Voyage to all who read my review. L. Tenerife. Read Less
Sail Date July 2016
This was a disappointing cruise. While there were some highlights, most were not due to Princess or the vessel itself. The boarding was wonderful. The staggered boarding couldn't have gone better. We arrived at out appointment ... Read More
This was a disappointing cruise. While there were some highlights, most were not due to Princess or the vessel itself. The boarding was wonderful. The staggered boarding couldn't have gone better. We arrived at out appointment today time and there was no line and no crowd. What a change from our last cruise with RCCL when we stood for 45 minutes in a long queue. In and out in 2 minutes and onto the ship. Right to our cabin and to muster drill. Our baggage arrived with minutes of that concluding. We met our cabin steward in the hall, though we rarely saw or heard from him otherwise. He seemed pleasant enough, though somewhat disengaged. Not especially friendly or interactive. All business. In fact, that can be said for pretty much all the staff. As for the restaurants, we can only comment on the buffets and the "normal" dining room. We didn't eat in the specialty restaurants. The buffet was small compared to other cruise lines such as RCCL, though the food was of comparable quality. We always found something to eat at lunch when we went as well as the two dinners. There were ample Asian selections consistent with the large Asian population on board. The main dining room food was not up to our expectations. Food was poorly prepared and served in portion sizes bordering on absurd. One example: a beef Wellington consisted of one 1/2 inch slice of a 4" Wellington round, with undercooked pastry dough (raw next to the meat) over a stock reduction that was so salty it bordered on being a salt lick. We observed others ordering multiple entrees to solve the portion situation. The bars were fine, if noisy. The exception was Skywalker's Nightclub during the day. This turned into a quiet hangout that was a great place to get away from the noise. The casinos were, unfortunately, smoking. They had one non-smoking night, but they reeked of smoke even then. Until Princess and the other lines ban smoking in the casinos, I won't be gambling. The shows were a mixed bag. The comedians were OK. Another solo performer was entertaining. The Princess shows were disappointing, as was "The Voice of the Ocean," a Voice knock-off that really was just upgraded karaoke (and our performers were not especially good). Unlike some lines, the Ruby Princess has no dedicated movie theater, but the movies it showed at the pool, in its big theater, and on TV, were all recent box office favorites, including Star Wars: The Force Awakens. Before you buy anything at Effy on board, be sure to check out Effy online. You can probably do just as well and remember that duty free does NOT mean you do not have to declare it and pay duty on it when you return. To the contrary. Disembarcation was flawless. They provided a service for some airlines where they would pick up your checked luggage and deliver it to the airport for $20 per passenger. That worked wonderfully. Shore excursions were mostly top notch, but these are all third-party providers. Ketchikan - Adventure Kart Expedition. 5 stars. Fabulous. A thrilling 90 minutes. Warning: the seats absorb water and your pants will get wet if you don't wear their waders or otherwise put something waterproof under you. We saw Eagles at near point blank range at the first stop. Juneau - whale watching & Mendenhall Glacier Photo Safari. 2 stars. This was disappointing. The "photo safari" was an hour walk through the trails outside the Mendenhall visitor's center. While our guide described the trees and mosses, it really wasn't a "photo" or "safari" and we easily could have done this ourselves. The whale watching was a bust. We saw whales, of course, but it consisted of an odd tail or back a quarter to a half mile away. Even with a 350mm lens, there was nothing to photograph. Skagway - Ghost & Good time Girls Walking Tour. 4 stars. This seemed like it might be a throw away tour for us, but it ended up being one of the best (and cheapest). A nice walk around Skagway, and highly entertaining. Skagway - To the Klondike Summit. 3 stars. This motorcoach trip goes into Canada basically along the same path as the path followed by those in the Klondike gold rush. Informative. Pleasant. Felt a bit rushed but there was a lot of educational information packed into the trap. Read Less
Sail Date July 2016
Alaska was the draw, it is a great destination. Did the land portion after the cruise and enjoyed it as well. Princess is changing and not for the better. This is our third Princess cruise and next time I think we will try another company. ... Read More
Alaska was the draw, it is a great destination. Did the land portion after the cruise and enjoyed it as well. Princess is changing and not for the better. This is our third Princess cruise and next time I think we will try another company. No more midnight buffet, chocolate buffet, baked Alaska parade, lines and waiting for the any time dining, personalized service on the decline too. It's just not special anymore even though we love cruising. Enjoyed the shore and land based excursions and some of the educational talks. Husky Homestead with Jeff King of Iditarod fame was great. 32 puppies to hold and enjoy, plus a superior talk from Jeff. Alaska is worth the trip and Princess does make the land portion run smoothly. Embarkation, on and off at the port locations and disembarkation went very smoothly. Delays and lines were minimal even though the ship was full. Read Less
Sail Date June 2016
This was our 11th cruise since April 2004, which ironically was on the Caribbean Princess. We have been on 3 Princess cruises and again, ironically, all on Caribbean Princess. My sister-in-law and I turn 50 years of age this year, so our ... Read More
This was our 11th cruise since April 2004, which ironically was on the Caribbean Princess. We have been on 3 Princess cruises and again, ironically, all on Caribbean Princess. My sister-in-law and I turn 50 years of age this year, so our spouses and we went to see Ireland and Scotland. We mostly cruise on Holland America and somewhat on Celebrity X, but Princess had the best itinerary of the British Isles. Setting up the cruise was easy to do on line including air flights (great deals on business class), transfers, and insurance protection. My brother was vigilant in checking for deals and he got us better deals like 3-4 times! Transfer from Heathrow Airport to Southampton went very smoothly, taking about 2 hours. Transfer from ship to airport did not go smoothly as one passenger arrived 50 minutes late, but we still go to airport in time. The ship is clean and in fairly good shape. It can be a little tricky trying to get to the Plaza region or getting to the gym, as things are segmented on the ship. But once you figure it out, it isn’t hard to remember. The windows at Palm Dining are fairly dirty on the outside so we never got a clear view while eating. Staying healthy is a challenge on this ship. Though Princess web page states there is a jogging track, really you can’t run. The promenade deck opens 8am for runners, and the treadmills open 8am! We were off the ship usually 7:30am so it made it impossible to run. The track above is very short and doesn’t loop all the way around. I don’t like they elliptical riders (I don’t think anyone really did) and there are a limited number of exercise bikes. Entertainment was not good, I must say. I study voice as a hobby, but it doesn’t take a singer to know when performers are pitchy or have irritating singing styles. I saved a lot of money this trip because we didn’t stay out ong or even go to many performances: ergo less alcohol consumption. I never saw the Cruise Director, which is a first for me. One of the DJ’s for karaoke was rough around the edges so I opted out of singing. There were a couple of good performances though, such as a balancing/acrobatic act as well as a few small bands. Service: Good nice staff member was probably 80%. The other 20% were apathetic, unhappy, or frankly unkind. I sensed some discrimination on this trip, which was very disappointing. It seemed a good number of times some staff members avoided giving us service. The best thing in the cruise ship for me was the Palm Dining Room because Tonya and Joemar took great care of us, were fun, and made sure we enjoyed our food/drinks. The food has improved since the first cruise in 2004 and was very, very good. Michael, the head waiter, also stopped by every night and engaged us in dialogue. We loved our destinations: Guernsey, Cork, Dublin, Liverpool, Belfast, Glasgow, Inverness, Edinburgh, and Normandie. We pre-arranged our excursions with different companies, in particular to have smaller or private tours. Also it saves a lot of money. My brother did all the planning and read reviews to be sure all the tours made it back to the ship in plenty of time. It was a challenge using a tender in Guernsey and in Edinburgh because they were slow. It took 1 hour 20min from the time we waited for the tender to the time we stepped out of the train in Edinburgh. It took 50min from Edinburgh back to ship, as we waited in the rain what seemed like hours for the tender to pick us up. That is why I wish we had more time in Edinburgh because we lost 2 hours round trip. Each destination was awesome, as we had hoped, so we are very please about that. So I did write on my comments to Princess Cruises about the things mentioned above, but in more detail. I sense some staff members need some cultural sensitivity training. As far as the workers who are burned out and unhappy, you are going to find them on every cruise. Read Less
Sail Date June 2016
Port intensive. 2 sea days. The land is lovely, especially Scotland IMHO. Many staff seemed like they didn't like their jobs. Buffet food was often better and had more variety than dining room but they did theme nights. So..if you ... Read More
Port intensive. 2 sea days. The land is lovely, especially Scotland IMHO. Many staff seemed like they didn't like their jobs. Buffet food was often better and had more variety than dining room but they did theme nights. So..if you didn't like Indian food, or southeast asian food or whatever the night was, you were out of luck. Good pizza, hot dogs and burgers by the pool. Best entertainment I've seen on a ship in a long time. Whoever designed the elevators was high. Two were broken. Several can't get to where you want to go. Very confusing. Piazza was nice with good entertainment. Casino was closed 10 days due to legals. Bingo 2 nights. Movies under the stars was mostly music concerts. TV had good shows and good reception but no real useable tv guide. Library was small with few books. Tons of bars with a happy hour each evening where one $8.95 drink would get you another for $1. Read Less
Sail Date June 2016
We did 3 day rv rental before cruise that was the best part of the vacation. the 4 day land tour is more like 2 days as the 2 travel days you just want to rest when you get to your destination. the princess land resorts were adequate ... Read More
We did 3 day rv rental before cruise that was the best part of the vacation. the 4 day land tour is more like 2 days as the 2 travel days you just want to rest when you get to your destination. the princess land resorts were adequate with food being much worse than on the ships and not a value. last night at resort I had the signature $50 salmon dinner and it was a huge disappointment - that was the last hope I had for a good meal and was dashed. The star princess while older is pretty well maintained. Food was adequate but being our first princess cruise was disappointing enough that I was unsure if I would come back to princess for the food. We found a deal a few months later on the Regal princess that has spectacular food so it seems to be food preparation is not standard across the fleet. to be fair the food was ok just not the step up I had expected and not as good as on the Regal. The alaska ports were nice and the time spent at the glacier the capt and crew did a great job. 2 things I wish Princess would add that we had on other cruise lines is the meal menu available on the interactive tv so it can be viewed without traveling across the ship to see what is for dinner, being able to order excursions on the tv so and entire ship is not trying to get excursions from 3 people at the desk, Read Less
Sail Date May 2016
We really wanted to do the Alaska Inside Passage Cruise. We booked Princess as they seem to fit our needs the best. We booked a mini-suite, as we preferred a certain side. If you are considering an Alaska cruise, a balcony is a must, as ... Read More
We really wanted to do the Alaska Inside Passage Cruise. We booked Princess as they seem to fit our needs the best. We booked a mini-suite, as we preferred a certain side. If you are considering an Alaska cruise, a balcony is a must, as with the Alaska Cruise, you miss pool-lounging time around the pool, due to cold temperatures. We enjoyed whale-watching from our balcony. With the exception of the excellent food and service at Sabbattinis, we found the anytime dining a bit underwhelming. We often chose the buffet so we could pick and choose our needs. The buffet at breakfast was my favorite. In reading reviews leading up to our cruise, Princess shows were not highly regarded, however, we thought they were most excellent. They do a rendition of the Voice which was very fun. For the most part, staff was also a bit stuffy. Our steward was fine, but some diner staff and customer service staff missed the mark, as it appeared they would rather be doing something else. This included a little 'exchange' with a customer service deskperson about adding an addition water pkg to our room. When we requested to see a Supervisor because his unwillingness to offer a solution, he accused us of making him feel like a cockroach. All in all we really enjoyed the Cruise. The beauty of Alaska added to that. This was our first cruise and perhaps it's a lesson in expectations. We look forward to cruising again, perhaps on a warm weather cruise that offers more things to do on the ship. There were times at sea where I was a bit bored. I also wish the gym opened earlier - 7am is late for me. Read Less
Sail Date May 2016
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