Price at booking was inflated, service was lackluster and the cruise facilities were average but a bit dated. Every little thing was an additional fee. Steak at dinner? $30 extra. Fitness classes? $12-$20 extra. Internet? $60 extra per person. A nicer glass of wine, even though we already had the all-inclusive drink package? Extra! We gladly paid more for the items that were worth it to us, but ...
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's ...
When on our previous 24 cruises with other cruise lines, we often saw Princess ships in port. We always admired the look of these and since they attract quite a high "official" rating, we decided that one day we would sail Princess. We live in the UK so when the Round Great Britain programme featured the Crown Princess, we booked with excited anticipation.
Oh dear....we were so let down and ...
I booked Princess because of the reputation of service and quality
I am not kidding when I say the majority of staff had attitude our room was
Dirty, found shoes in the bathroom (not ours). Work
Was done on balcony they left a mess and the steward did not clean it.
We are also nickel and dimes for everything
We also had a prepaid dinner in the paid restaurant. We went to book in ...
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives.
During our cruise the company upgraded their software in an attempt to improve their Internet, door locks and security system. Their service in most of their restaurants was very good and the food in their specialty ...
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and our cabin steward, everything was below average, We are not whiners and try to look for the best so I'll share a few examples to document our disappointment. Ship ...
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into a foreign country on the excursions after taking their passports and refusing to give them back! Princess stated that was a rule of the embarkation group who ...
I chose this cruise specifically due to the fact that it included Liverpool and a Deluxe Beatles tour that included access to inside tours of John Lennon and Paul McCartney's childhood homes. Due to a series of events, my excursion was cancelled and I was told there was no room of any of the three lesser Beatles tours available. What lead to this? First, bad weather prevented us from tendering ...
Five travelers ages 58,57,56,22,21. Enjoyed the ports in Alaska and the accommodations were perfect (balcony/suite). There were few activities during the day (unless you like trivia) and the evening entertainment did not meet our expectations; no karoke, no dance club, productions were less than average and the comedy shows are not offered nightly and not very good either. Cruise ship seemed ...
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good.
Dining room meals good
Shops - lots of booze, candy, jewelry, clothes, souvenirs, etc. - first night someone asked for halls candy for sore throat - not available - week later heard same question and same response.
Entertainment ...