1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews
Cruise Ratings
638
408
187
103
1 Helpful Vote
Sail Date: January 2018
We chose this cruise as we haven’t cruised to this area before. Pros; the ship is great, a bit old but clean. Our room was excellent as was our steward. We had one for 11 days, then he went on holiday & we had someone else ... Read More
We chose this cruise as we haven’t cruised to this area before. Pros; the ship is great, a bit old but clean. Our room was excellent as was our steward. We had one for 11 days, then he went on holiday & we had someone else for the rest of the cruise. We couldn’t fault either of them. Our room was always ready when we came back from breakfast & he gave us 2 extra towels every day. Food was lovely. We were in Vivaldi for our main meal 5:30 sitting. I wouldn’t pick that again as it was a bit rushed as next sitting was 7:30. Meals were always hot & served quickly. Medium sized portions , but you could have 2 if you wanted to. The buffet was excellent, great choices, some variety each day, always hot food. Great desserts. Staff in the shops were friendly & helpful, but I didn’t buy much as we were on a budget. We could always get a lounge around the pool, the staff were good at getting rid of stuff that wear just left by lounge hogs. Cons; Staff in some bar areas were inattentive, we always had to find a waiter to take our orders. They were standing around in groups talking a lot of the time. Shops were extremely expensive even for duty free, some things I can get back home cheaper. On the Emerald Princess there seemed to be more of a selection of items to buy at reasonable prices. We missed that aspect. No towel animals.... Read Less
2 Helpful Votes
Sail Date: January 2018
Having sailed with several other cruise lines, I have to say that the service we received from every single member of the Princess team was first class. Better than we have ever experienced from any other company. That said, there are a ... Read More
Having sailed with several other cruise lines, I have to say that the service we received from every single member of the Princess team was first class. Better than we have ever experienced from any other company. That said, there are a few areas where Princess really let themselves down on this trip. The Sapphire is due for a complete refurbishment in the next couple of months so it was no surprise that it is looking a little tired. However, I didn't like the fact that they started doing maintenance work during our trip. There were a couple of areas of the buffet restaurant roped off while something was being done to some large cabinets, right by the entrance. They also did some painting on the top deck without putting any 'wet paint' signs up. We found this out when my wife happened to get paint on a brand new top she was wearing. Although an attempt to dry clean (free of charge) was made, the top was ruined and came back in worse condition. Sanding and varnishing work was also being done on some hand rails around the swimming pool, with guests in very close proximity. Other things that were not so good - The Captain was almost anonymous. The only time we saw him was when he made a very brief welcome speech. He was not seen by any of our party walking the decks or otherwise socialising with the guests. The only time we heard from him was when he announced an itinerary change caused by bad weather. None of the bars stocked slim line tonic water and the Horizon buffet restaurant was perhaps the poorest of its type that I have experienced in a dozen cruises. Apart from Horizon (the buffet restaurant), the restaurant food was of a good standard with plenty of choice most nights. We did try both the speciality restaurants during the cruise, with very different results. Sabatinis was excellent throughout. Great service and fantastic food. The Steakhouse however turned out to be a curtained off section of the Horizon Buffet. The curtains did not stop other guests walking through throughout the meal. We even had one person walk through in their pyjamas! This totally destroyed any ambiance, it was difficult to relax and worst of all, of the six main courses our party had, we had to send two of them back. I would mention two members of the entertainment staff. Ted, the Cruise Director and Amy, the Assistant Cruise Director. Ted is a lovely guy and clearly very intelligent, however, he is in need of a new script. His repertoire when speaking on stage is very unimpressive. "Give me an oooh" and Give me an aaah" does not go down well with a mainly adult audience, a significant percentage of which do not have English as their first language. And as for his jokes - I have never witnessed so many tumbleweed moments. On the other hand, Amy Alderson was a pleasure to know. She made every effort to get to know our group and was absolutely charming. A credit to Princess, I am sure a promotion will not be too far away, she deserves it and I am willing to bet that she tells a better joke than Ted. There were two very talented violinists playing each evening in the atrium. We certainly enjoyed their music, but would it have hurt them to smile occasionally? All performances in the theatre were of a very high standard. The dance troupe were excellent and the visiting artists all very entertaining. Especially David Knight, the Hypnotist. Our stateroom with balcony was comfortable, although I am sure that the shower was shrinking throughout the trip. There was certainly less room in it at the end than there was at the beginning. Perhaps it was me getting bigger!! Adrian, our Stateroom attendant was excellent, very helpful, always smiling and always in the background if we needed him. I did like the idea of the ship holding onto our passports throughout the cruise. They looked after most of the immigration issues, which made getting on and off the boat at all the different locations much easier. However, the issue with Cambodia and visa requirements was very poorly communicated prior to the cruise. This resulted in us spending more on a visa than we needed to, because we had unnecessarily sorted it out before leaving the UK. We only went on one excursion organised by Princess and that was in Borneo, to the Mari Mari museum. Excellent and would recommend. All the other excursions were organised by the company we booked the cruise through. The gym was very busy most mornings, so you need to pick your timings. There was a lack of cycle machines compared to cross trainers, but all equipment was in good condition All in all, a terrific holiday in which the staff of Princess contributed significantly to our enjoyment, for which I thank them. Read Less
2 Helpful Votes
Sail Date: January 2018
My wife and I have cruised Princess many times with varying experiences. This particular cruise we were celebrating our 15th anniversary. It was a 10 day Eastern cruise and we went with another couple (two different cabins). Embarkation ... Read More
My wife and I have cruised Princess many times with varying experiences. This particular cruise we were celebrating our 15th anniversary. It was a 10 day Eastern cruise and we went with another couple (two different cabins). Embarkation was a breeze. From drop off to our first on-board cocktail it was less than 40 minutes. All of the staff during the process were helpful and courteous. As you board Royal in the beautiful piazza, her elegance becomes apparent very quickly. With most passengers running in circles trying to get somewhere quickly, we decided to take in the moment and enjoyed a nice cocktail to celebrate our vacation away from the sub-zero weather we had left behind. Our cabin was ready by the time we boarded (approximately 2:00). We had a Club Class Mini Suite on the corner of the bow. The cabin was very nice, and the wraparound balcony the largest we have had, including owner's suites (Princess) and Aqua Theater suites (RCI). Note, however, that the balcony is EXTREMELY windy while at sea. I still used it often, but my wife found it way to windy for her and only used it while we were docked or when coming in or out of a port. This cabin has two rooms and a bath...very nice. The food on Royal, like other Princess ships, was very good. We went to Sabatinni's and Crown Grill (our favorite of all 20 cruises) and also enjoyed the main dining. One downfall was that for Anytime Diners they continued to try to seat us in large groups, while the four of us traveling together wished to dine separately. The public rooms are elegant and well kept. We only saw 2 of the three shows and both were top notch. With all these great things, there still was one thing better...the service. I found Royal staff to be the most accommodating of any ship we had been on...GREAT JOB! As an example, room service in the morning within 5-10 minutes! In closing, while we thought Regal was slightly a better ship, mostly due to the fact that it has the Aft pool, Royal staff made this our favorite Princess ship so far. Read Less
1 Helpful Vote
Sail Date: January 2018
Chose this cruise for the timeline, ports and the ship. Embarkation and disembarkation could not have gone smoother. Princess has perfected this aspect of cruising. A beautiful ship and extremely well designed with the passenger in ... Read More
Chose this cruise for the timeline, ports and the ship. Embarkation and disembarkation could not have gone smoother. Princess has perfected this aspect of cruising. A beautiful ship and extremely well designed with the passenger in mind. Our balcony cabin was compact, but how much time do you really spend in the cabin! It does what we need it to do when we’re at sea. After many years of requesting fixed dining time we have decided to change to anytime dining, strictly for the flexibility aspect. We can now fit in more entertainment and activities that appeal to us. The more we cruise with Princess the better the entertainment becomes. From the stage shows to the comedians and other professional acts they never fail to impress. If you want to have a great seat for most shows in the Princess theatre you need to be there 30 minutes before showtime. Service on this cruise was excellent. All of our requests were met without question. All service staff performed to our expectations. St. Thomas and St. Marrten are two of our favourite ports and we have visited both many times. Even with the recent hurricane damage the locals had an extremely positive outlook and truly appreciated cruisers returning. We no longer take excursions at these ports so we are not able to comment, but in the past we have always been pleased. We now just grab a cab and have them take us where we want to go. The cab service on both islands is excellent. For us Princess has perfected the whole package for our cruise requirements. Now that we are retired we have been booking at least one or two future cruises while we are on the ship. The incentives Princess offers make these bookings well worthwhile. Read Less
2 Helpful Votes
Sail Date: January 2018
I recently booked a vacation on the Ruby Princess and used a travel agent for the booking, our travel agent assured/guaranteed Princess Cruises will do everything to accommodate special diets, this was not the case. Our Travel agent told ... Read More
I recently booked a vacation on the Ruby Princess and used a travel agent for the booking, our travel agent assured/guaranteed Princess Cruises will do everything to accommodate special diets, this was not the case. Our Travel agent told us that they sent Princess a list of our dietary requirements including the various foods items required. At our first dinner sitting there were no Vegan options on the menu and in speaking with the service staff we were informed that the only vegan protein they had available was Tofu. One of my biggest concerns in arranging the booking was that Vegan meals would be provided and there would be a variety of choice, I was extremely dismayed to find that there were no vegan options on any of the menus including the dining room. Further, the only protein source they had available on the ship was Tofu. It is my expectation that when I make a specific request for a Vegan Menu that this be provided. The Anytime Dining and the Buffet did not provide the ingredient list for their prepared items and there was no indication if the various dishes were Vegan or not. I would expect to have available meals that are prepared using organics, healthy oils, no refined sugars, etc. Vegan ingredients for the most part are easy to find and not expensive, alternative protein sources include Tofu, Beans, Lentils, Quinoa, Kale, Hemp Seed, and Chickpeas. As a result of the limited menu, I ended up with essentially the same meals each day, not what I was expecting. Why are there no Vegan dishes on the menu? Quinoa Salad, Chickpea salads, Kale Salads, Bean Salads, Lentil dishes, Chia Pudding, is often available in most restaurants as entrées, why would Princess not also have these available? Customer service by the staff on board the ship was exceptional, if Princess educated their chef and kitchen staff on how to prepare tofu entrées with flavor, quinoa salads, bean & lentil entrees they would open doors to customers that have special need diets as well as ones that choose to eat clean. Vegan entrees should be included on the menu. As well, this could enhance the wonderful vegetable & fruit salads in the buffet. I also would like to comment on the excessive number of sales pitches onboard the Princess, so many talks etc. were just there to sell a product and this was especially true of the fitness center. As an example one of the trainers presented on how to get flatter abs, with the comment that 50% is from Diet and Exercise and the other 50% from a detox product which they would be happy to have you purchase on a monthly subscription. They also stated that we all know about diet and exercise so he would not comment on this. I found this presentation particularly offensive as this information is just not true. There are absolutely no scientific studies that have shown a detox product to specifically result in a flatter abs. Flatter abs will come from diet and exercise alone and the assumption that everyone knows about diet and exercise is also wrong. I am very well educated in diet and fitness and yet know I still have much to learn and any information on this is always welcome. I also booked the Chileno Bay Sail and Snorkel in Cabo San Lucas and was under the impression that we would have 40 minutes of snorkeling time, at best only 15 minutes of snorkeling time was provided. The host were very good, but quite disappointing to have booked a snorkeling adventure and then only have such a limited time in the water. Much of the time was spent watching whales, which is fantastic, but this was a snorkeling excursion not a whale watching one. This was my first time on a cruise ship and I have to say I was quite disappointed with the level of food service provided. Read Less
1 Helpful Vote
Sail Date: January 2018
We had always wanted to do Mexico and it was the second cruise of our trip making the first was Cuba The bar staff (making the drinks) were very good but the waitress service to the tables and around the pool areas was very bad. We were ... Read More
We had always wanted to do Mexico and it was the second cruise of our trip making the first was Cuba The bar staff (making the drinks) were very good but the waitress service to the tables and around the pool areas was very bad. We were in a night club area 1 night waiting for the band to come and play, there were about 4 groups of people there. There were 2 waitresses standing in a corner talking. Each group had to go to the bar themselves while the waitresses stood around talking Occasionally they walked around the area picking up glasses and not offering to get drinks On 1 occasion we noticed then attempt to take a glass where the lady had not finished her drink We are planning our next cruise and Princess lines would not be our first choice Also there were too many people for the open spaces. The free ice cream was only soft serve (Holland America have a choice of 3 flavours plus soft serve each day with lots of topping options) The buffet food selection was not as good as Holland America Read Less
14 Helpful Votes
Sail Date: January 2018
My boyfriend and I chose this cruise in particular because it left from LA (where we both live) and the price was right. I've cruised on Princess before, but it's been almost exactly 10 years so I was interested to see what had changed. ... Read More
My boyfriend and I chose this cruise in particular because it left from LA (where we both live) and the price was right. I've cruised on Princess before, but it's been almost exactly 10 years so I was interested to see what had changed. For reference, I am 27 and my boyfriend is 30. Embarkation was easy. The people that work in the cruise terminal clearly deal with people boarding the ship every week so they have everything down to a science. From being dropped off at Pier 93 to opening the door to our cabin, I think it was about 15 minutes. Our cabin was nice. We were on Baja deck, cabin B623 which is a balcony cabin. It was clean and well maintained. The bathroom though, and the shower in particular, was pretty small. It was barely manageable for me (at 5'9"), but my boyfriend is 6'4" and he had a really hard time in the shower. I chose Baja deck specifically because the deck above you cannot look directly down to see your balcony. We could see the balconies of the people below us (decks 9 and 10). So if you want more privacy, Baja deck is nice. Our cabin steward, Dennis, was great. He had an uncanny ability to know when we were out of our cabin and it was almost always cleaned when we got back. I don't know if he learned our schedule or if we were just lucky, but no complaints there. We had an issue with an unpleasant fishy smell in our cabin one night. I left him a note before we went to dinner to see if it was something in the plumbing or what, and he called later that night. He offered to have the carpet shampooed, which I really appreciated. We had early dining in the Botticelli dining room. I had requested a table for two since we were celebrating our anniversary and was pleasantly surprised when we were given a table for two. The dining room was beautiful and the our waiter and assistant waiter were nice and attentive. I was almost always happy with the food in the dining room. I had a gnocchi dish one night that I wasn't the biggest fan of, but all the meat dishes were delicious. The portions were perhaps small if you compare them to a typical American restaurant, but I thought everything was a good size since you're eating an appetizer, main course, and dessert. If you're expecting Claim Jumper portion sizes, then you'd be disappointed. But I was happy, and never left the dining room hungry. The food in the Horizon Court, which was the ship's buffet area, was a bit of a let down. I get that breakfast buffets are a bit of a challenge. Scrambled eggs (and eggs in general) get weird pretty quickly, but I was disappointed with the offerings for breakfast. Nothing really impressed me and I found myself reaching for the pastries instead of the hot items. The seating area in the Horizon Court always seemed to be crowded so it was often hard to find a table. We ended up sitting outside on the Lido deck most mornings. However, I did eat one of my favorite items the whole cruise in the Horizon Court for dinner one night. The pumpkin gnocchi with mushroom sauce was delicious! I ate two servings of that and wanted more if I wasn't so stuffed. The pizza, hot dogs and hamburgers served up on the deck were tasty. We ate that for lunch most days instead of risking the buffet. They offered calzones on the last day of the cruise, which I was excited for, until I took a bite. The whole calzone was empty! No cheese, sauce or any kind of filling. Not sure if I got a dud or what exactly happened there. We ate dinner one night in the Crown Grill, which is an additional charge of $29 per person. The food was delicious! We both thought it was a great deal since a steakhouse of that quality would have been at least triple the cost on land. Shout out to our great server Sheldon who really went above and beyond to make sure we enjoyed ourselves and that our food was perfect. Entertainment was great for the most part. I loved the cruise director, Peter, and his staff. Martin, Andrew, Kassia, and Renee were all very entertaining and seemed to genuinely enjoy their jobs. There were different game shows each night that were fun to watch and participate in. My boyfriend and I were kind of meh about the one production show we went to, Magic to Do. I wasn't particularly impressed with any of the singers and they "magic" tricks they do aren't particularly impressive. The comedian on board, Phil Tag, was great! Very funny and entertaining. Service overall was good. We went to happy hour in the Wheelhouse Bar almost every day from 3-4. It was buy one get one for $1. The servers were quick to bring us drinks and always offered a last call before the happy hour was over, which I appreciated. There was always a lot of staff working for happy hour, which was nice since it got crowded. I also don't think we ever waited more than 5 minutes in one of the lounges for someone to take our drink order. There always seemed to be a lot of people working in the bars so service was quick. We didn't get to try the Salty Dog gastropub but I really wish that Princess would have that open for lunch instead of just dinner. We definitely would have tried it for lunch. They did offer a complimentary pub lunch on one of the sea days which was good. I wished they had offered it more than once. Though we were one of the younger couples on the cruise, we had a great time. The ship was well maintained and we always found stuff we wanted to do. I think you can always find stuff to nitpick and I feel like a lot of reviews on this ship are nitpicky. I was kind of worried after reading a lot of these reviews because it seemed like a lot of people had bad experiences. But I was really pleasantly surprised by the crew and food (for the most part). I think if you go into the cruise with an open mind and a positive attitude, you'll have a great time. Read Less
2 Helpful Votes
Sail Date: January 2018
Chose this cruise because we wanted to do a full Panama Canal transit, and chose Coral rather than Island Princess because it had had a more recent refit.However, the ship is still tired looking. The furniture in the cabins is shabby, the ... Read More
Chose this cruise because we wanted to do a full Panama Canal transit, and chose Coral rather than Island Princess because it had had a more recent refit.However, the ship is still tired looking. The furniture in the cabins is shabby, the hairdryers are from the dark ages, the showers are the smallest I’ve ever encountered. However we still had a great time. Most of the staff are great, yes you get a hard sell if you have a spa treatment, but on the whole the staff try really hard. The food was mixed, the buffet was sometimes great, other times really odd combinations of food. Did anytime dining and most days I rang early to reserve a table, without a reservation we found we had to wait, maybe up to half an hour. Met some lovely people, enjoyed the ports, especially Huatulco. The expert who talked us through the transit was extremely knowledgeable and my husband found the whole transit fascinating- be warned, you have to be out on deck by 6am! Drinks fairly priced. We did the ultimate balcony dinner which was fantastic for £80 extra, had 2 dedicated waiters, cocktails, canapé, champagne plus 4 course dinner and then birthday cake for my husband, all whilst evening in port in Aruba. Read Less
1 Helpful Vote
Sail Date: January 2018
My wife and I have no hesitation in choosing New Zealand as the cruise to take to "come back new". The Sun was the second Princess ship we have cruised during the 16 we have completed. This cruise did not let us down! many ... Read More
My wife and I have no hesitation in choosing New Zealand as the cruise to take to "come back new". The Sun was the second Princess ship we have cruised during the 16 we have completed. This cruise did not let us down! many great ports to visit. Excellent food. Top entertainment. and wonderful passengers to keep us company. Not to mention the many activities we could be involved in on the Ship. We were blessed with having Buncha as our stateroom Steward. He made our time more enjoyable. All the ports we have been to before but the ship's crew seem to make it more enjoyable with their efficient operation with the tenders and fast and efficient service! We also had two bonuses coming home. First, the result of a big swell at sea we had our first extra day on board at the end of the cruise. And , could you believe we were off the ship, through Customs and out in under 15 minutes! Thank you Princess for again, a wonderful Cruise. Read Less
3 Helpful Votes
Sail Date: January 2018
Sea Princess New Zealand Cruise 4-18 Jan 2018 CABIN A620 Norovirus Sea Princess motto should be changed from "Come back new" to "Come back poor and barely alive". Having had twelve cruises with several cruise ... Read More
Sea Princess New Zealand Cruise 4-18 Jan 2018 CABIN A620 Norovirus Sea Princess motto should be changed from "Come back new" to "Come back poor and barely alive". Having had twelve cruises with several cruise lines we are fairly aware of what to expect when cruising. We saw news headlines stating that the Sea Princess had had approximately 200 passengers ill with the norovirus but measures were being undertaken to disinfect/sanitise the ship while returning to Brisbane and while in port prior to departure for the cruise we were booked on. Considering how infectious and dangerous this virus is my wife and I boarded the ship with some confidence that the crew had undertaken a rigorous cleaning of the ship. We also disinfected our cabin with Glenn 20 as an added precaution. All went well until late on day four when I came down with the Norvovirus. Obviously somebody had not been as rigorous as they should have been when cleaning the ship. During the next four days I was very ill, visiting ships doctor on several occasions, had two cannula's inserted for various reasons, high temperature and anti vomiting medication. All of these visits amounted to over $1000 in medical fees and included a $3.88 charge for an adult nappy when I asked for one to protect the new mattress that Princess were boasting about and had just installed as part of the recent refit the ship had undergone. Part of the treatment for norovirus is isolation of the passengers, but during the entire time I had the virus my wife still shared toiled facilities, shower and hand basin, but.. she was still allowed to roam the ship, go ashore, eat in all restaurants attend the theatre etc. This to me indicated how little the ships senior officers understood the word "isolation" and the contempt they showed to fellow passengers on the ship, some of whom were recovering from chemotherapy, aged and young children. You would think after only a week or so since the first outbreak they would have made wiser decisions. While I could go on about the lack of concern from senior staff who were quick to ignore the illness we had it on good authority that I was not the only case, but when staff were questioned their silence said it all. Once partly recovered with three ports remaining I was well enough to make the following observations on this cruise. a. If you are coming for romantic dinners in the more upper class restaurants ie. Traviata, Rigoletto forget it. Tables for two are practically non existent, and your choice is "Shared dining" or "shared dining". Initially shared dining was satisfactory but as the cruise progressed table numbers went from 6 to 12. Very hard to eat when the person next to you has their elbow in your soup. Food very average b. If you needed Senior staff (if there were any) were very scarce. I also noted while you are not spending money on excursions you receive notes asking why not but if you are on your death bed with an illness no one comes near, not even a note to ask if you are feeling better. As all novovirus have to be reported ignorance is not an excuse. c. Starboard side of ship deck 7 near where smokers hang out, be prepared for foulest sewer smell you can get. Some nights this stench actually made it up to deck 11 and we had to close our door. d. Food served at salmonella bar, oops! Horizon Court Buffet very average except for vegetable soup, which was served under several different names throughout the cruise. We also noted cold meats, cheeses and salads were placed in serving areas at least one to two hours before service began (good luck eating that). e. New mattresses, while comfortable, were hot to sleep on. Luckily we had a balcony so opening the door, when the sewer stench was blowing the other way, solved this problem. Those passengers with inside cabins that we talked to were not so lucky complaining about hot mattresses. Pillows smelt of sweat on a few occasions and on two days the sheets had some not pretty stains on them. f. Shows on the Sea Princess that I was able to watch were very disappointing except for one. I think there were no shows for the first two nights because cast were rehearsing, surely this should have been done before the cruise started. Last night no show so if my maths are right that is 22% of nights no shows. Theatre very small so unless you arrived 45 minutes before start of show no seats were available. You could go view show on a large screen but this just gave the crew more opportunity to load you up with very expensive drinks. All in all this is one cruise line that cares little for its paying passengers and is very much overpriced for what you get. The services, food, entertainment are average at best and the ship, while it looks good on the surface is showing its age, rust is not removed it is painted over unlike other cruise ships we have been on where great care to ongoing maintenance is taken. My closing comment is if you choose to cruise with Princess don't say you were not warned. This cruise nearly put us of cruising for life. We will be sailing with more reputable lines that we are familiar with in the future. Recommend this line if you need to lose weight, I lost over 3 kilos when I had the virus. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise