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Cruise Ratings
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1 Helpful Vote
Sail Date: June 2019
Tracking passengers with a medallion, not cool at all. You have to have this device on you to get in your room, and do anything else on the ship. Including getting on and off in ports. I work for a company that makes these devices for ... Read More
Tracking passengers with a medallion, not cool at all. You have to have this device on you to get in your room, and do anything else on the ship. Including getting on and off in ports. I work for a company that makes these devices for Amazon I know exactly what they are for. The buffet lines were awkward. The cruise wasn't bad,we have been on many. There were just more things I didn't like than I liked with Princess. The crusie director was almost invisible. Other cruise lines we have been on, they (cruise directors) have been much more involved with guests. Food was good, and they had lots of vegan options for those who eat that way. Entertainment was so so, again we have seen better much on other lines. We met a lot of very nice people on the ship. Almost always fun to talk with and learn from their point of view. Itinerary was very good, It would be a great trip for anyone. Read Less
7 Helpful Votes
Sail Date: June 2019
Not to bore my fellow cruisers , imagine : plastic cups , plates and glasses , a daily programme of bingo, quizzes and kids programmes , food you would normally never want to pay good money for and environment where most of the ... Read More
Not to bore my fellow cruisers , imagine : plastic cups , plates and glasses , a daily programme of bingo, quizzes and kids programmes , food you would normally never want to pay good money for and environment where most of the passengers are crowded into a central area to watch their so called" best " entertainment! "Saphire Princess" is your kind of ship . We hoped for refinement , culture and excellence.. what we got was far far from what we hoped.. such a waste of money . Lack of Security presence in public areas was alarming , there was definitely some under age drinking going on and young children seemed to be everywhere on the ship!! Most ships have family zones but parents were doing as they please . We were late arriving at ports , so little time on shore , one port was missed altogether and Princess CHARGE FOR SHUTTLE SERVICE .. Never been charged with any other company.!! Appalling !! Read Less
1 Helpful Vote
Sail Date: June 2019
This was our first cruise and we picked both Princess and this particular itinerary having talked to friends who had years of cruising experience and also wanted to see places we had not been to before. We were keen to find a ship which ... Read More
This was our first cruise and we picked both Princess and this particular itinerary having talked to friends who had years of cruising experience and also wanted to see places we had not been to before. We were keen to find a ship which was neither full of kids or senior citizens and were not disappointed as there was a good spread of ages amongst the passengers. Although there were embarkation problems in Southampton which were not the fault of Princess Cruises (mainly severe road works on the route to the docks and a fire alarm going off in the terminal we were lucky to be one of the first to check in and found things well organised as it only took 15 minutes from parking the car to being in our cabin. We had booked a mini suite and were not disappointed. The cabin was extremely spacious with lots of storage and would suggest that four adults would be able to occupy the cabin without feeling too claustrophobic. The cabin was immaculately clean and we felt that all the fittings were more than acceptable. We note that some people have stated on here that the bathrooms are either poor or "tired" but we would say that whilst looking a bit dated the bathroom was certainly acceptable and again lots of well thought out storage. As for food whilst Horizon Court buffet shows less quality than a high star hotel in Europe there was plenty of choice both at breakfast and lunchtime. We had booked anytime dining and had no difficulty in getting a table for dinner in the three restaurants available to us. The food was generally well cooked and service was good rather than exceptional in the restaurants. The main gripe we had with the menus were that for us they seemed too geared to an American pallet and my wife especially struggled at times to find dishes she liked which limited her choice. With credit the Head Waiter on the first night arranged for smoked salmon to be available for her every evening if wanted. We did one night eat at Sabbatinis and whilst the food was excellent the service was very lacking as the waiters seemed keener to set tables than serve us! The entertainment in the evening was mixed. Some of it was less quality than we assumed it would be however we did enjoy various entertainment most evenings and the Entertainment Director was excellent. As for port visits we did our own thing which we are used to from having travelled round Europe many times. This tended to give us more time at the attractions we wanted to see than the organised tours and at a fraction of the price as the ship's tours were very expensive. To sum up the pros were both the cleanliness of the ship and general standard of service especially our cabin steward for whom nothing was too much trouble and always with a smile. Also considering the number of people on board generally the ship did not feel crowded and usually we found places to sit in the various lounges. The cons were the fact that there is a very heavy selling by Princess at every opportunity and you have to watch out your cruise account as gratuities are added to all drinks. Also we were surprised and felt it was poor of Princess to charge for shuttle buses from port to town when we heard from people that other cruise lines don't. Also to charge for a cocktail on sailway from southampton surprised us. To sum up if you haven't cruised before I would ignore the bad reviews on here but be aware that Princess whilst relaxing does have some warts that come with the fun. Also we have already booked our next Princess cruise but will be older and wiser when we go. Read Less
Sail Date: June 2019
Got a good deal on Black Friday for this 7-day trip to Scandinavia and it didn't disappoint in terms of value. What did disappoint is that the main motorway into Southampton was shut on a weekend when 5 ships were departing. Given the ... Read More
Got a good deal on Black Friday for this 7-day trip to Scandinavia and it didn't disappoint in terms of value. What did disappoint is that the main motorway into Southampton was shut on a weekend when 5 ships were departing. Given the importance of the port to the city, this should be coordinated better, but is probably down to the government-run Highways Authority rather than anyone in the city itself. It took us 4 hrs to travel the 90 miles from Warwick to the terminal, when it should have taken 2 and the ship left 1.5 hrs late. At least lots of others were in the same situation. Having honeymooned on Sapphire 5 years ago we worried it might not be the same this time, but if anything the state of the ship was better - the refurb has been done subtly and cleverly, keeping this ship competitive despite its age. New carpets on corridors, flat screens and excellent on-demand TV made the cabins great but the pool area seemed to have been recently re-tiled too, and all the public areas seemed in tip-top condition. One thing they could change is to switch to digital photo galleries rather than sticking with the old print displays. One of the things we like most about Sapphire is the four (anytime) dining rooms with different themes - they just make it seem like you're in a different restaurant each night even though the menu is the same in all of them. Food was of a good standard, particularly the basket of bread that Princess gives you to start with. Service was OK if a little rushed. We feel that our preference for anytime dining leads to rushing waiters, rather than the attentive ones you get when you do fixed dining who know they are likely to get a tip at the end of the cruise (not just on Princess). That's just a choice I suppose. Service elsewhere was as good as I'd expect from Princess. Ports were good, but disappointed to miss Skagen because of the weather, having had to make 2 attempts to dock in Copenhagen the day before. Safety first I guess, and our insurance will compensate us a little for that. I feel for the traders in the town who will miss a lot of income that day. The only negative on the cruise really was the ridiculous number of announcements, each of which was repeated. Why do cruise lines have to wake you up with an announcement at 7am when the ship docks? If you've booked an excursion you will have set your alarm to get up in time. If you want a lie-in, tough luck. On the day the ship missed Skagen, we were due to dock at 10 am, but when the decision was taken to miss it, an announcement was made at 7am, waking us all up when we weren't even expecting to arrive for another 3 hours - stupid. How would knowing about it 3 hours beforehand have improved our day? Read Less
3 Helpful Votes
Sail Date: June 2019
There were many things we valued. 1) I was incredibly ill one evening and into the next morning. Patricia in the Medical Centre not only got me on my feet, but I was able to go on the shore excursion that we had been looking forward ... Read More
There were many things we valued. 1) I was incredibly ill one evening and into the next morning. Patricia in the Medical Centre not only got me on my feet, but I was able to go on the shore excursion that we had been looking forward to for months. 2) Ivan - Food and Beverage Supervisor in Planks was remarkable. We even celebrated our 16th anniversary there. He was thoughtful, attentive and funny. 3) When we discovered a false charge on our account, they investigated it and credited it within 24hrs. 4) We didn’t use the internet with the Medallion program. It could be as integrated or as minimally used. It’s up to you. 5) We totally enjoyed Movies Under The Stars. It was so relaxing. 6) The food was incredible both in the included restaurants and ones you paid for. We enjoyed both. We highly recommend Planks and Crown Grill. Both were superb. 7) We sat out on the balcony every night and just admired the stars. It was better than Yoga!! 8) EVERYONE MUST GO TO CORAL WORLD in St. Thomas. The staff and activities are incredible!! The staff is thoughtful, knowledgeable and sincere. Get a kiss from Rosy the sea lion. Be in awe of Fred. Go do Snuba. We can’t wait to go back. Read Less
5 Helpful Votes
Sail Date: June 2019
We're experienced Cruisers (Royal Caribbean, Carnival, Norwegian, etc.) and we've done the "Caribbean" thing many times, so I wasn't expecting much more 'Pleasure' from this cruise other than ... Read More
We're experienced Cruisers (Royal Caribbean, Carnival, Norwegian, etc.) and we've done the "Caribbean" thing many times, so I wasn't expecting much more 'Pleasure' from this cruise other than "watching my Wife enjoy the Cruise" (She can make "waking up every morning" into an event ;) I was wrong, WE - HAD - A - BLAST!!!! We like to "Get off the Tourist Track" whenever Possible... When we travel, We take the Train System while in Europe, Visit Friends in Europe and in the Caribbean, etc. We didn't see any Princess Excursions that looked "Like Us", So we did our Shore Excursions online, not through Princess... We booked a Scuba Diving Trip on St. Thomas from my favorite little Dive Shop there (Been hitting it for 20 years or so?), and it was AWESOME! The Reefs are making a comeback pretty quickly! Christine and Chris did an EXCELLENT job of herding the divers through the tour.. Being experienced Divers, We had a little over 2K PSI of air left in our tanks when the other members of the Excursion (Beginners without Dive Licenses) were pushing their tanks down around 800-500 PSI, so Christine just told us, "You know your way around, Come back to the beach when you're ready" In St. Maarten we had pre-booked the "ATV Island Tour" through "Blue Bubbles Dive Shop"... AWESOME Folks to deal with!!! Dwight and Joshua are FANTASTIC Tour Guides!!! Up Front, you really need to have "Some" experience with an ATV to take this tour, or at least have "An Adventurous Spirit".. They run UPHILL, Up STEEP, Rocky, Dirt Trails, and then suddenly you're running "Wide Open, Throttle To The Stops" FAST, out on the main paved roads, on BOTH sides of the Island! We had several people that obviously didn't know what they were getting into with this tour, and had never ridden an ATV. They immediately began lagging WAY behind... Dwight asked them if they'd be more comfortable going back to the ATV Shop, and those folks took the Van ride back to the shop. After that, the rest of the group was WIDE OPEN again. Joshua played "Tail End Charlie" on the group, then he sped ahead and blocked roundabouts and intersections so the group wouldn't get separated by other traffic, then he'd pull in behind the group again... Lots of great stops for Pictures and "Rest Breaks", Including watching the Jets Land and Take-Off at Maho Beach and from the Sunset Bar. Hit "Confidence Nude Beach" on the French Side after Dwight CAREFULLY got the OK from the ENTIRE group... Just "Lots of Cool Stuff"! Blue Bubble Dive Shop is HIGHLY recommended for their ATV Island Tour, and for Dive Excursions! About the Ship... Our Children are "grown and gone and Producing Grandchildren", so we didn't have them with us. We booked a "Near Aft, Port-Side, Balcony Stateroom" (Back near the last Aft Elevators near the Adult's Pool and Bar). The Room was CLEAN and Pretty Quiet. We spent most of our "Room Time" out on the Balcony. We LOVED the "Movies Under The Stars" HUGE TV Theater out by the pools, Restaurants ("Sabatini's": AWESOME with STARS! 'Nuff Said ;). Pools, etc. Children on the Ship musta been having fun SOMEWHERE, because we didn't see or hear very many, except while trying to Snorkel on Princess Cay... Princess Cay is Highly Sculpted, like a Theme Park, and just wasn't to our tastes. I could go ON AND ON AND ON... Suffice it to say, I'm an Electrical Engineer and Retired U.S. Army.. My Wife is a Doctor Of Regenerative Medicine.. We own a secluded Mountain-Top Ranch.. We can (and DO) go "Anywhere we want to go". We "ALMOST" just stayed on the Ship to do a Western Caribbean Cruise! We had *THAT MUCH* FUN! The Staff was AWESOME (Without "staying up in our faces all the time"), the Ship was GREAT, The Medallion Services functioned Flawlessly, Internet was ACTUALLY Broadband, etc etc... We've decided that this was our Favorite Cruise EVER, and *THAT* is saying something! Few last things: Princess treats Military Veterans *RIGHT*! That was unexpected and GREATLY appreciated! We signed up for Early Debarkation (We carry our own Baggage), We had "Mobile Passport" on our Phones for Customs, etc,.. We left the Stateroom PROMPTLY at 7;30AM, and we were SITTING IN A TAXI by 7:52AM!!! That was an UNUSUAL Experience for us, so don't book Air-Flights around that information, but it happened! FANTASTIC, MUCH NEEDED, Vacation! Read Less
2 Helpful Votes
Sail Date: June 2019
Cruised more than 65 times, Princess is one our favorites. We’ve traveled to 85 plus countries. The cabins are good, the food is above average . I’m not a fan of anytime dining but they have options. We did the specialty Resturant and ... Read More
Cruised more than 65 times, Princess is one our favorites. We’ve traveled to 85 plus countries. The cabins are good, the food is above average . I’m not a fan of anytime dining but they have options. We did the specialty Resturant and it doesn’t get any better than what they did. The food was excellent and the service was equal to it. The shows were very good and the performers were on the upper scale. I actually didn’t get the shows but it’s probably because I’m a bit older. The comedian was great. The magician was one of the worst most amateurish I’ve seen, probably why he’s on a cruise ship! Not good! The staff and crew were better than most. They cared. It’s important to me to see a happy crew and workers, the Captain must be doing a good job. Everyone wanted to help! I’ll continue to cruise and use Princess. Read Less
6 Helpful Votes
Sail Date: June 2019
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The ... Read More
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The embarkation process was seamless and very fast. Baggage assistants on the wharf helped the process and our luggage was in our room when we opened the door. The condition of the ship at present is very good with no real sign anywhere of wear and tear. Common areas are very nice and well maintained. The stateroom was above our exceptions in size and condition. The itinerary from Barcelona to Athens was very impressive and some notable surprises for us in Gibraltar and Kotor. We all agreed that what we saw of Marseilles made it our least favourite port. Stateroom steward was perfect....there when you needed him otherwise rarely saw him. he kept the room spotless. Meals were spot-on. Be aware that if you are doing a 14 or 21 day Med cruise that your menu will basically repeat every 7 days. Shore tours were very good and ran smoothly. Read Less
1 Helpful Vote
Sail Date: June 2019
I loved this cruise and almost everything went perfectly. This was my first ever cruise. The staff for the restaurants and serving, cleaning, etc. are mostly Filipino and they are the sweetest, kindest people you will ever meet. All of ... Read More
I loved this cruise and almost everything went perfectly. This was my first ever cruise. The staff for the restaurants and serving, cleaning, etc. are mostly Filipino and they are the sweetest, kindest people you will ever meet. All of the dining was excellent from the buffet to the formal restaurants. Plenty of food choices and very high quality, equal to dining out in a fine restaurant back home. I loved their breads. I couldn't get enough of it. We were fortunate enough to get a cabin for disabled passengers just by luck, and it was rather roomy and nice. Clean, comfortable, but most of all, very quiet. You cannot hear anything at all coming from neighbors. The cruise was sold out so I know there were people in the neighboring cabins. Very nice HD TV and a small refrigerator. The queen size bed was actually made up of two smaller mattresses placed side by side, so during the night they would often separate. The public areas are very clean and comfortable. I thought the best entertainment was actually the small intimate gatherings in the ship center on deck 7, or in the bars. I loved the "Consonance Duo". The formal shows were ok but "Born to Dance" was the best show by far, and the comedian "Noodles" was great too. The Magician was good but he's tries to hard to be a comedian. This all being said, I would like to offer a few items that were lacking. They push shopping very hard, especially in the jewelry store, EFFY. It is seriously overpriced. If you wait for the shore stops, you will find the same jewelry discounted from the ship at least 60%. They do place some nice deals out on deck 7 each day in all merchandise categories, those were pretty nice shopping for. Do yourself a favor and avoid the "Shopping Concierge". She pressures people to fill out jewelry surveys and tells people "don't shop in non approved Princess retailers on shore" which is totally ridiculous. She also likes to share the life story of the founder of EFFY jewelry like I would even care. The Spa services are also very expensive, but they are of high quality. I also had an unfortunate experience with the Acupuncture doctor, who pressured me quite bad about getting "a free consultation". When I said I wasn't interested, repeatedly, she actually got rather loud, nasty, and insulting. The stops in the ports were all very interesting, but unfortunately they spend too much time in Skagway, and too little time in Victoria. Victoria is a beautiful Canadian city with plenty of restaurants, shopping, and sights to see. Skagway is a tiny port town with a couple streets of pure tourist stores. I hope Princess considers dropping Skagway and making Victoria a full day. Activity updates and newsletters are great and delivered everyday. I do kind of wish they had more information on the Planetarium star watching activity. They had a signup time but no other information. Overall I would rate this cruise "Excellent" and would go on a Princess Cruise again. Read Less
3 Helpful Votes
Sail Date: June 2019
This cruise was our 17th cruise and also our honeymoon cruise. Princess made us feel special - it was just amazing The embarkation was seamless, the stateroom was stunning, the ship was beautiful and well maintained. The food and ... Read More
This cruise was our 17th cruise and also our honeymoon cruise. Princess made us feel special - it was just amazing The embarkation was seamless, the stateroom was stunning, the ship was beautiful and well maintained. The food and service was second to none. Princess have 50 years experience in Alaska and it shows, everything went perfectly and we had the near perfect cruise. Club class dining was very nice with excellent restaurant staff who were very attentive. Speciality restaurants were also great, although the Sabitini's menu has been adapted to suit the US guest pallette more than the European and as a result the menu is a little unusual for an Italian inspired restaurant. Crown Grill never disappoints, steaks always cooked to perfection, everytime. Bars and entertainment were excellent, there was great variety in the theatre and lounge performers. We also had 'Puppies in the Piazza' which was a great treat for the kids and the adults. We also chose Princess for our shore excursions. Their detail in the excursion was better and there was little or no difference in the excursion cost. We went to the Lumberjack show in Ketchican, which was was organised and entertaining. From there I did the Deadliest Catch experiance which again was a superb excursion. In Juneau we chose the dog sledding on the Mendenhall Glacier with the Helicopter ride there and back - Wow what a superb experiance. We couldnt go to Skagway without having a trip on the White Pass and Yukon Railway which was well worth th fare, the train ride, narration on board and the scenery were just amazing The only tiny detail that was not quite up to scratch was the condition of the thermal area in the Spa, it badly needs refurbished and is currently looking very tired and worn out. We had 3 days pre cruise scheduled for exploring Seattle which was great because our outbound flight was cancelled and we, in fact lost a day getting to Seattle. Seattle is a lovely city with great attractions all within walking distance. If you are flying long haul, always plan to get to your embarcation port at least one day before your cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
Expect a boat that is not only old but is in disrepair. There were multiple railings missing with straps as replacements. Inside our cabin a drawer and ceiling light was broken. Later in the cruise our door lock broke and needed to be ... Read More
Expect a boat that is not only old but is in disrepair. There were multiple railings missing with straps as replacements. Inside our cabin a drawer and ceiling light was broken. Later in the cruise our door lock broke and needed to be replaced. We even had trouble with the toilet flushing. It wasn’t stopped up, by the way. It just wouldn’t flush. All of this could have been overlooked if the staff throughout didn’t make you feel like intruders instead of a welcomed guest. We saw our cabin steward on the first day and never saw him again. Towels were left unchanged, dirty glassware was left in cabin. From the dinning room to the computer room staff hardly said hello let alone provide a service. We actually walked out of dinning when ignored for 20 minutes. Alaska, on their other hand is a must see! It was absolutely stunning. We loved Hubbard Glacier and took the shore excursion for a closer look. The day spent in Glacier bay was also breathtaking. Read Less
2 Helpful Votes
Sail Date: June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
Sail Date: June 2019
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three ... Read More
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three cabins.  We booked an Alaskan cruise specifically to see the glaciers and to visit BC Canada.   First of all, we were up and on the deck at 5am (per the itinerary) so that we could see the glaciers while passing through Tracy Arm.  After about a half an hour to an hour later we were told that we would not be able to pass through Tracy Arm and that we were going to Endicott instead.  Then we were told that if we looked through binoculars we could see the tip of a glacier.  Really?!? Needless to say we did not get to see any glaciers on this cruise. During the cruise, our toilets backed up twice.  According to some other cruise passengers they also had the same problem.  The next day the same problem occurred and a maintenance worker was sent to our cabin and again had to flush the main line.  My son’s and daughter’s cabins experienced the same toilet issues as did the other passengers along our corridor. Also, during the cruise there was a leak in the ceiling of my daughter’s cabin which occurred around 4:30 am which caused them to wake up to a wet bed and blankets.  Given the multiple situations we had with the toilets we were understandably concerned that it might have been associated with the sewer line issue but was assured that it was not a sewer line leak but was a ventilation leak.   Because my husband and I were celebrating our anniversary we received two gift certificates in our mail slot outside our cabin door.  One was for $25 to spend in the princess shops and one was for $50 towards a spa treatment on port days.  We used the $25 gift certificate at the Princess Vines Novelties gift shop.  At the end of our cruise we noticed that the gift certificate was not credited to our stateroom so I called the customer service desk and told them the problem.  They told me that they did not have any record of any gift certificate but that they do show the charges made at the Vines Novelties shop.  They asked me if I had the gift certificate and I informed them that the salesclerk said that he needed to submit it so that our stateroom could be credited and that he had the gift certificate.  They told me that because they do not reflect anything in their system they are unable to credit it.  Princess did not honor the gift certificate they gave us! As if all of the above was not enough to make this a terrible cruise, as we approached BC Canada we were informed that we would not be porting in BC Canada and would just anchor in place! Really?!? So during this Alaskan cruise with Princess we were not able to see any glaciers (Albeit if we looked through a pair of binoculars we may be able to see the tip of one); the toilets backed up twice; there was a ceiling leak in my daughter’s room; we were provided a gift certificate which was ultimately not honored; and we were not able to port in BC Canada!  Basically, the two main ports (attractions) associated with this cruise which were also the two main reasons for choosing this cruise were not provided for along with the other substantial frustrations mentioned above. I contacted Princess Cruise lines on 6/28/2019 regarding this horrible experience. They informed me that they will research the matter and a customer service representative would contact me soon. It has been almost a month and we when we finally heard back from a customer service representative from Princess Cruise line we were pretty much told that port cancellations are covered as acceptable in our contract and I guess the toilet back ups and ceiling leaks are as well. This is indicative of the type of service you can expect from Princess Cruises! My family loves cruises but we will be choosing a different cruise line for our future cruises! Read Less
Sail Date: June 2019
We choose the Caribbean Princess based on recommendations from some friend who are big time cruisers. This was our first cruise so we really had no idea what to expect. We set off for a two week East/West Caribbean cruise to celebrate our ... Read More
We choose the Caribbean Princess based on recommendations from some friend who are big time cruisers. This was our first cruise so we really had no idea what to expect. We set off for a two week East/West Caribbean cruise to celebrate our 40th Anniversary. Here are a few things that we'd like to share. The good- The Caribbean is absolutly beautiful! The ship was beautiful and dang big. Takes days to see it all! We had smooth sailing even in somewhat rough seas. You're going to be around people from all over the world and our country, we really enjoyed this! The food was much, much better than we expected in every restaurant! The wait staff was exceptional! The nightly entertainment was much better than expected. There was always something going on. No matter what age, you'll find something fun to do! Loved the workout room, the sauna and steam rooms. There is a adult only "sanctuary" area for some quite pool/sun time. The high energy band "Static" was incredible! Most all entertainment was really good! The bad- We received $600 in onboard spending money. They took back $420 in mandatory tips for the hotel staff. Essentially, you're paying their wages for Princess Lines We had really good service and really lousy service. Regardless you're going to pay an additional 18% mandatory tip on all purchases regardless of service. We didn't like this. Spa prices are way over priced, especially the facials. The rooms are really small, showers are even smaller! Off shore excursions are over priced. Do your research and you'll find better for less. Our excursion to Xcaret was time limited and missed the best shows The ugly- If you do a facial, a massage or acupuncture be prepared for the sales pitch to buy the over priced products. Getting through to the front desk on the phone will drive you nuts. You're going to be nickel and dimed to death. We have traveled the world, I traveled for a living for 30+ years. This was big event for us, so we did it all. We had the balcony room, did the spa, acupuncture, facial, ate at a nice restaurant a couple of times. Drank some good wine and a lot of margarita's. After two weeks onboard, we had a great time but to be honest when I got the final bill, I just don't think the value was there. Paid a premium for above average vacation. Will make some changes and do more research for the next cruise. Read Less
8 Helpful Votes
Sail Date: June 2019
This was our first Baltic cruise. Princess cruise lines did an excellent job. Embarkation was a breeze. The Medallion service still has start up problems as many employees are not up to speed, but it has worthwhile features. They only ... Read More
This was our first Baltic cruise. Princess cruise lines did an excellent job. Embarkation was a breeze. The Medallion service still has start up problems as many employees are not up to speed, but it has worthwhile features. They only updated one account with the Beverage package and the waiter had to get the other one added. The Medallion really does not do too much more than the cruise card did and it allows them to track you. The ship is beautiful, but with the number of passengers the elevators were always packed. They can't add more elevators, but maybe they can make them run more frequently or more efficiently. We had a mini-suite on the Riviera deck. It was very quiet, very well laid out with sufficient storage. Our steward, Jeff, tirelessly maintained our cabin and did a superior job. We had Club Class dining which was very nice for the special attention, but did not get to meet as many other passengers. The food although tasty and well-prepared, was not exceptional. The entertainment was outstanding. The Russian Folk dance performers were great. The Regal Princess Singers and Dancers were talented. The Princess band has some of the best musicians we have seen. The entertainment in the Piazza and the Wheelhouse lounge always is amazing and relaxing at the end of the day. The band We Are Evolution can really get the ship rockin'. Getting to listen to and to meet Lou Gazzara and Peter Cutler was an unexpected pleasure. Princess shore excursions cost more than the local tours as every Cruise Critic member knows. We did not need 2 days in St. Petersburg. We only had a few hours in Oslo. Estonia and Stockholm were our favorite ports. Princess cancelled our Stockholm excursion at the last minute due to the Royal Palace closing and did not offer even a free shuttle into town. The Front Desk did not seem to care. They also did not provide our Disembarkation information on the last night. For that and other mishandled problems, Guest Services was our biggest disappointment on the trip. We will sail Princess again because overall they do everything well. Read Less
Sail Date: June 2019
Emerald Princess Cruise Ship Review: Summary of pros:                                                      Summary of cons: Ship Atmosphere Our steward (name ... Read More
Emerald Princess Cruise Ship Review: Summary of pros:                                                      Summary of cons: Ship Atmosphere Our steward (name was Kemmanat) Room location on Lido Deck                                     Port of Salerno view Big room/closet                                                         Food was hit or miss Princess Beds                                                              Great Internet Gluten Free taken seriously Share Crooner’s Bar/AJ Clarke Skywalker’s bartenders Pools Love Boat Cast/Ashleigh Front Desk Pompeii/Salerno port Embarkation/Disembarkation                                                          Overall:  One of our favorite ships, and one of our favorite cruises!  Ship atmosphere: Relaxed ambiance.  This cruise was all about the destinations, and this ship was perfect for that.  No over-the-top gimmicks, no climbing walls and waterslides! This kind of energy was saved for the ports and excursions.  It was a mostly older crowd which looked to be ages 40+ (including us at 49 and 52). We saw very few young children on this cruise. It appeared and sounded as if most people were European or Australian.     Lido Deck Room 247/Balcony: First, we LOVED being on the Lido deck.  Walk right out to the pool, the food, etc.  We expected noise, being so close to all of this, but never heard anything! It was very convenient! But second, there was no one above our balcony that could look down onto our balcony, as we could to the ones below us.  Speaking of the balcony, you need this!  Watch the sunrise or sunset from the privacy of your balcony in a chair with a drink or snack. Wake up to amazing views and go outside to take pics in your PJs.  It’s just an entirely different experience with a balcony.  Room L247 was a good size, with a huge closet and a lot of drawers.  By far, this is our favorite cabin on any cruise we’ve sailed on, and we will always book on the Lido deck in the future.     Princess Beds: That bed….I miss that bed!  The bed and the bedding were so comfortable.  We’ve talked about the bed/bedding as much as we’ve talked about anything else!   Internet:  The Internet was incredible!  All texts and pictures were sent and received instantly as if we were on land.  We’d sit at the pools before dinner after long days on our feet exploring in the ports, perusing Facebook, posting pictures, using Google Maps, watching news stories, etc.  Not once was anything slow. One night we were nowhere near land in the middle of the ocean and I sat inside our cabin on our bed Facetiming our children. And this is before the upcoming Medallion system! Food:  We arrived to see a Gluten free acknowledgment on the desk, even though I’d already received an email verification from them.  When we gave our card for drinks at dinner, the server would then point out what was gluten free on the menu.  So it must have also been registered electronically.  So nice to know they take it seriously as I have Celiac’s disease. There were always gluten free options, no matter where we went to eat, with always at least one dessert option in the main cafeteria area. However, the food was hit or miss; sometimes great, sometimes disgusting really.  Overall I’d say the food was fair during the day, and above average at dinner.  Not as memorable as other cruises, but not bad, mostly.     Share: Amazing food!  But allow a lot of time!  There are six courses with considerable time in between.  For us, it was just too much time spent on dinner – about 3 hours.  But all of the people working there were very nice and went out of their way to make our anniversary dinner special.  They even sang to us! Crooner’s Bar/AJ Clarke: We ended up going there four out of seven nights. The bartenders were professional, friendly, and skilled.  It was them that introduced us to a Beverly Hills Iced Tea, based on questions about what we liked.  AJ Clarke was very talented and entertaining.  One night his mom was his guest. We very much enjoyed his performances.  We also liked the Crooner’s Bar isn’t enclosed, allowing people to come and go at ease and spend a little or a lot of time there, without worrying about interrupting his performance. Skywalker’s Bar:  The bartenders were great!  Funny, accommodating, and skilled! We sat at the bar the last night and wished we’d done that every night.  We went to Skywalker’s almost every evening. The DJ, servers, music, crowd – average. The bartenders there made Skywalker’s a lot of fun!     Pools: There were four pools, never crowded.  We loved them all, but especially the ones at the back of the ship.  It was amazing watching the sea go by behind us. The band, The Sound, frequently played at the Neptune pool.  They were incredible!  Great lead female singer, awesome song choices (top 40 from many eras; songs everyone knows). But it was entirely too loud!  However, moving up to the top deck took care of that. When they started playing, many people would move to the top deck, but also many would leave.  I felt bad for the band as I’m sure they noticed people leave when they started playing.  But it wasn’t them, they were amazing! It was just overwhelmingly loud if you were down in the pool area.      Love Boat Cast: We had every intention of attending the Love Boat fun, but missed it due to an emergency call from home we had to take care of.  However, upon leaving our room after that call, we encountered some of the cast at the elevators as they were just leaving the pool area where it took place, on the Lido deck close to our room. They carried the fun that we’d missed to us personally!  Took our hands and danced, even used our cameras to take selfies.  As quick as they appeared, they were off, laughing and having fun.  They probably ran into other cruisers and made their night also!  They could have ended their responsibility on deck and gone on their way.  Thank you Love Boat cast!  That made our night!  I was able to zoom in on one of their name tags from the selfies and one girl’s name was Ashleigh. Her tag says she is the Jr. Asst Cruise Director, from South Africa. Thank you!   Front Desk: Everyone at the front desk was incredible.  They helped us with a few different things, but mostly they were instrumental in getting our luggage to us, that had been missing for five days.  It was the fault of United Airlines, not theirs.  But when our luggage finally made it to Santorini, it was them that got it from the port, onto the ship, and to our room.  Thank you! Pompeii Ruins: Our very favorite excursion, ever! Our guide, Paulo, was incredible too! If you ever have a chance, cruise port or otherwise, this is simply a must!       Embarkation and disembarkation:  We arrived with no luggage, so it was very simple from the start.  But we walked right in, and right onto the ship.  From Uber to our room was about 15 minutes!  Disembarkation was also simple.  We were the last group off, walked right off, and right to our luggage.  Again, from room to transfer service was about 15 minutes.  Easiest process we’ve ever been through.  No lines at all, anywhere, on or off.  Salerno: One morning we opened our balcony curtains to the amazing view of the next port – and it wasn’t.  Apparently this port is also a container terminal.  The view was row after row of huge industrial containers. Not a huge deal, but a strike contrast from the other incredible views off our balcony that we enjoyed waking up to each morning. Our excursion guide explained that they’d actually built a port for cruises, then discovered it wasn’t deep enough and had to return to using the container terminal.       Steward: Sadly, this was our first cruise where our steward disappointed us.  According to him, our schedule should revolve around what made his job the most easy.  When it didn’t we were judged, put down, and criticized.  Most of the people in the rooms he serviced rose earlier, ate earlier, and went to bed sooner. Several times a day he would ask us why we weren’t in port, weren’t we going to eat dinner, when were we going to bed. Our replies were met with judgement, shaking his head, looking put out, or openly telling us we wouldn’t receive his services if we didn’t comply.  One night early on told us he was done at 5:30, and wouldn’t be back to turn down our bed if we didn’t leave for dinner by 5. We told him we wouldn’t be leaving for dinner by then but that was fine, we understood, no worries. But at that point we tried to temper his frustration by responding to his many criticisms about our schedule.  We explained that we were on an 8 hour time difference, slept/ate later, liked the activities offered at night, slept in, liked going to the pool in between the port excursion and dinner, etc.  He shook his head, put out. I walked away thinking we didn’t owe him an explanation, and that his response was incredibly rude. It got worse as the week went on as he tried to tell us what our schedule should be, and we went on with the schedule we’d planned, on OUR vacation. He became more and more insistent, and we anticipated his glaring judgment, harsh words, or condemnation each time we came and went from our cabin.  One day we returned from port to put our suits on. He asked where we were going and I told him we were going to the pool.  He then scolded us and asked why we weren’t getting ready for dinner. We told him we were going to dinner later. Again, we were met with his irritation.  There were too many incidents to go into each one, but most were similar to this, each worse than the next.  However, the worst incident was one night when we were in our room taking pictures of the sunset and getting ready for dinner, when he went from annoying to alarming.  We had just returned from port and there he was standing by our room, again asking why we weren’t at dinner.  We explained we wanted to watch the sun set from our balcony, and would also be getting ready for dinner, AND what time we’d be leaving, that it would be at least an hour or more.  He wasn’t happy about that. About 15 minutes later he opened the door without even knocking.  He knew we hadn’t left, obviously. He probably hadn’t left the place he was standing when we got to our room – lurking, as always, by our door.  But apparently he thought we needed a reminder that we were on his time and he was waiting, and that barging in would make us go faster. I was unclothed, nude from the waist up.  It was very embarrassing, and the trust to our privacy was now completely gone. That was a purposeful violation of our privacy that alarmed and actually frightened me. But even that aside, I don’t appreciate being told how to spend my time while on vacation, especially that I should be out of the room by 7 and back from the port and at dinner by 5:00, when the ship doesn’t ask that, provides many activities at all times, and doesn’t even require you to be back on the ship that early.  The dining room schedule was our focus, not his. If I want to sleep in I don’t owe an explanation and don’t deserve condemnation or judgment, from anyone.  I don’t need to be scolded by the steward because I went to the pool at HIS dinner time, or because I bring pastries back to our room instead of eating them there. Boy, his stare in the hallway between me and the napkin was intense! The pastries were gone when we returned a couple hours later, of course. Part of a cruise is enjoying the freedom to experience the many wonderful things scheduled, at all times, not on the steward’s schedule. But even if we wanted to sleep in all day or not eat dinner at all, that’s our choice, it’s our vacation. Usually the steward is rarely seen. Ours was always there, as soon as we opened the door to leave, and right there when we returned, asking why we weren’t where we should be, according to him.  We continued to be kind, in every interaction, even when he barged into the room as I was nude.  What do you do when someone has a key to your room and there’s nothing you can do about it? You respond with kindness, but include it in your review.  Hopefully others will also let Princess know, and this will be taken care of for future cruisers. Summary: We love Princess, and we loved the Emerald ship! We’ve sailed with Royal Caribbean, Carnival, and Norwegian previously but this was our first Princess cruise. We are now BIG fans of Princess. We had an almost perfect week! Read Less
Sail Date: June 2019
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. ... Read More
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. It was impossible to enjoy any of the outside decks, or even our private balcony, due to second-hand tobacco smoke. Even worse, apparently smoking is allowed within the event horizon of the fresh air intake manifold and our stateroom was intermittently inundated with the smell of smoke, making it untenable. Repeated requests to address the situation were fruitless. We were finally offered compensation but then were given a smaller amount than promised as a credit on our account. One does not expect great value from a cruise -- everything is overpriced -- but no amount of compensation will offset our ruined 20th-anniversary cruise experience. Another issue was with the online booking of spa services. The online description was quite a departure from the actual service we encountered. The staff at the spa acknowledged the difference, even saying that this had been the same for other guests who had reserved the same service. However, they were not authorized to refund the money, so we paid extra for an upgrade and, in the end, we received services that would have cost a quarter of the amount at home. This is our last cruise with Princess unless they have a non-smoking cruise option. PS: The scones at high tea used to be freshly made from scratch with NO RAISINS and were served with a selection of jams other than raspberry. What's the world coming to?! Read Less
2 Helpful Votes
Sail Date: May 2019
Over all we enjoyed our first cruise very much and felt like it was a great value. We give the highest scores on most categories except dining (very good but not excellent). The dining rooms were beautiful and service was very good. We ... Read More
Over all we enjoyed our first cruise very much and felt like it was a great value. We give the highest scores on most categories except dining (very good but not excellent). The dining rooms were beautiful and service was very good. We felt the regular menue at each meal was a bit limited and felt somewhat tricked by the pay-extra choices at our first dinner. We didn't know better and ordered entrees that had a fee. We discovered this a couple days later when reviewing our onboard statement. We felt tricked. However - the steak and lobster we had was fantastic! The rest of the cruise we felt we had to be on our guard so as to not order something with additional charges. There were these intimidating men with blue jackets at each meal in the dining rooms. They were intense and stern looking and you could tell the staff were terrified of them. We called them "the goons". They gave an uncomfortable vibe to the dining room. They need to lighten up! Unless we were in a hurry, we skipped the Horizon buffet dining room. The mass feeding- frenzy was kind of gross to deal with. We had a couple room service meals that were nice and easy, and quick. Ate on our balcony. Almost all the staff were encountered were wonderful and gave us great service. They all seemed overworked however, and spoke of 12-15 hour shifts, everyday. They were all from oppressed countries and it seemed they were being taken advantage of by Princess. Did not encounter a single American staff member on the ship. Princess doesn't have ultimate control over this but we found the port stops to be extremely touristy - a big turn-off for us. Ketchikan and Juneau were especially bad. Lots of people, souvenir shops and jewelry stores!! Everything else was wonderful. A great way to see some Alaska highlights! Read Less
2 Helpful Votes
Sail Date: May 2019
Wanted to visit Alaska and wanted to see Victoria BC. Loved the beauty of Alaska and we had wonderful weather our whole trip. But was very disappointed in our short stay in Victoria, but my fault for not reading the itinerary time at ... Read More
Wanted to visit Alaska and wanted to see Victoria BC. Loved the beauty of Alaska and we had wonderful weather our whole trip. But was very disappointed in our short stay in Victoria, but my fault for not reading the itinerary time at port and was also shortened because of time for us clearing customs. Wish the dinning room menu had a much better selection after being on over 10 cruises this one had the least amount of choices . And some of my other cruise was Princess. Our dining room staff was wonderful. As all the other employees of Princess. Excellent embarkation and debarkation. Fastest we ever had. Used the flight program where we placed our luggage outside our room and didn’t not have to deal with them again till our final destination. A great feature that is now offered. We did make a mistake by thinking our bill would be at the room the final night as previous cruises so we left without a copy, did stop to ask and one of the employees and they said it will be emailed. Not so..... Read Less
Sail Date: May 2019
We chose this cruise for the ports that were on it & heard that Princess was a nice company to work with. First, the medallion system was great for quick entries & exits on the ship, finding out how to get where we wanted to ... Read More
We chose this cruise for the ports that were on it & heard that Princess was a nice company to work with. First, the medallion system was great for quick entries & exits on the ship, finding out how to get where we wanted to go and where things were located. Loved this system & wish other lines would follow along. The cabin itself could use an updating but was clean & the service was great. I especially liked the huge closet area that separated the bed from the bathroom. Loved the balcony. We liked the food in general and ate one night at Steamers/Planks, we were able to order from both at the same time, which was a nice feature. We tried to do a bit of everything Re: entertainment, some trivia games, casino. The seats in the theater seemed to be one size fits all and seemed to be a bit cramped. We took 2 shore excursions through Princess, A tour in Roatan with gardens & a butterfly garden and a stop at an animal place, stops at a restaurant for drinks & a stop at a cameo factory. In Cozumel we chose a sunset catamaran cruise which was just beautiful with perfect weather. In Grand Caymen, we were the only ship docked, so we just walked to the pier area and picked a tour of the area which was very nice. The only small problems were not enough clocks around the ship and the lack of a food area for midnight snacks. This was a great cruise and I can see us going on Princess again in the future. Read Less
1 Helpful Vote
Sail Date: May 2019
Island Princess was a nice ship. Smaller and less spacious than the previous Royal Princess that we have been on. But we knew this when booking. Shower in cabin is EXTREMELY small. We are small to average size people and found this ... Read More
Island Princess was a nice ship. Smaller and less spacious than the previous Royal Princess that we have been on. But we knew this when booking. Shower in cabin is EXTREMELY small. We are small to average size people and found this shower to be very tight. Paid ahead of time for the full photo package however sometimes the photographers left early and set up late so we missed them sometimes. If you want your photo with the champagne tower on the first formal night and it starts at 7pm, don't wait like us to avoid the line. We went at 750pm and they were already in the middle of taking it down. Super disappointing. The photographers often had us pose in rather unflattering or odd looking positions. My husband was frequently told to lift his chin up which made for really abnormal looking photos. I was frequently asked to keep my fingers together when my hand was on my hip. Looks very strange in the photos. These are just examples. Typically I would say the full photo package is more than worth the price if you value photographic memories however, on this specific cruise experience I would be less likely to agree. Cabin Steward Ephraim was amazing. Super attentive and very on the ball. We did not find any of the wait staff outstanding which we have in the past. Food in the main dining rooms was awesome. Usually not a long wait to be seated. Sabatini's not worth the money as lobster was over cooked. Lido buffet was good. Food was average but variety was spectacular. One can't say they didn't have a ton of options. Ports and excursions were awesome. We chose this cruise based purely on going to Hoonah or Icy Straight Point for the Ziprider. Ziprider - awesome, if you are a thrill seeker this is probably up your alley Jeep tour - not a great value in our opinion. We didnt really get to go off roading which is what we had envisioned based on the description We didn't do any whale watching specific tours but many people who went on them in Icy Straight came back saying that many whales put on quite a show. Juneau - Helicopter to Mendenhall Glacier and salmon bake Amazing awesome experience. Loved all of it. Stunning scenery. Breath taking views. Mouth watering salmon bake. Skagway - lake Bennett and Carcross train tour Most beautiful part of the trip. Largely untouched beauty. Train itself is super cool as the train cars are original (updated) Glacier bay cruising was mesmerizing and the rangers were awesome. Handy little tip, book your seat in the Sanctuary for the day and have open photo opportunities. You don't have to fight other people to take great photos in an unobstructed area. Although we did have a clear day so for us it was well worth it. I should note we had near perfect weather for this cruise which made everything so much more awesome. We actually came back with sunburns. However, that is not the norm, most people experience a lot of rain or overcast days. We did not have time to see any shows but heard they were good. We did not use the fitness facilities, as again, we were too busy doing other things. Ultimate ship tour is awesome if you want to see how some things work behind closed doors on the ship. We got to visit the bridge, multiple galleys, some food storage, printer room, photo lab, engine control room, anchor area and a few others. A few perks also included as part of the ship tour fee were brand new bathrobes to take home, princess aprons, named stationary pad, a few photos as a group in different areas of the ship, champagne and chocolate dipped strawberries and a few other awesome goodies. We highly recommend it if it sounds like something you might be interested in. Read Less
3 Helpful Votes
Sail Date: May 2019
The ship is gorgeous with a great inside pool and lots of seating. The shows were fabulous as well. The only problem we had with this cruise is the food was pitiful. The selection, taste, temperature ... everything. We finally ended up ... Read More
The ship is gorgeous with a great inside pool and lots of seating. The shows were fabulous as well. The only problem we had with this cruise is the food was pitiful. The selection, taste, temperature ... everything. We finally ended up having breakfast and lunch also in the dining room because it was just slightly better. There was no variety at the buffet and the choices they did have were so far off from anything you could call “normal” Service was excellent at all bars and food places. And man.. embarkation was the easiest of the cruises we have taken. The only disembarkation that was a little “off was in Canada but that was it. I did not like not signing for purchases anymore. You just order stuff and they swipe your card. No receipt anymore. The singers and dancers were excellent. We went to every show. Could have had a little more entertainment on sea days... but we napped so it was ok! Read Less
8 Helpful Votes
Sail Date: May 2019
Always wanted to go and see the Fjords and had heard lots of good things about Princess. Wasn’t looking for a party style cruise, more something quieter and relaxing as had lots planned for shore. I found it difficult to get information ... Read More
Always wanted to go and see the Fjords and had heard lots of good things about Princess. Wasn’t looking for a party style cruise, more something quieter and relaxing as had lots planned for shore. I found it difficult to get information on the ports of call so I hope someone else may find this useful FOOD The food in the main dining room was outstanding, great quality and fantastic selection, there really was something for everyone. Steak/ Lobster was additional surcharge of $19 each which I haven’t seen on any other cruise however it was worth the price. Buffet selection was well presented and fresh however not a massive selection of main dishes like P&O for example. No themed nights in the buffet as other cruises may have (eg Mexican night or local themed dishes). Alfredo’s pizzeria on deck 5 was lovely and was always able to get a table there. Not a huge selection of other restaurants even specialty ones- Italian or steakhouse were the only two on board. Very speedy embarkation and CPS in Southampton made this seamless CABIN We had balcony cabin C709 on the starboard side which had a huge balcony- much bigger than deck 11 or deck 8 and below (I believe). Was kept very clean and had a fridge and tea making facilities. American style plug point but took a power strip with me to make life a little easier. The hairdryer was better than the one I brought with me and there were plenty of clothes hangers and storage. TV selection was very good and our cabin steward was very helpful and friendly. Ports of call BERGEN Did the funicular tour and hike with Princess which was a great day out as the sun was shining and was very warm. It’s a beautiful town and well worth getting a little higher to see the views. Great fish market down by the port which is well worth having a look through although Norway in general is a little expensive. GEIRANGER We did the Eagle road tour and Mount Dalsnibba with Princess. The mountain was closed due to snow but our tour guide took us to the lake for a photo stop. Great tour and fantastic driving from the coach driver on the very bendy and high roads! Highlight of the trip on this unspoilt part of the world. Note- this is a Tender port although there was a moving gangway, this was being used by a bigger ship in on the same day as us. OLDEN Very small port so would recommend doing a trip or doing some research. We did Briksdalsbren glacier which was breathtaking. A beautiful walk up there and stunning views. Approx 45 min walk to the top although you can hire a troll car to take you some of the way as there are steps and the path is quite steep STAVANGER we did the pulpit Rock hike with Princess which was hard going but well worth it. Allow 2 hours of hiking up a steep path but you will be rewarded with incredible views. It was raining this day but certainly didn’t make it any less enjoyable. ENTERTAINMENT This is an area I would say Princess are lacking in. There wasn’t a large selection of things to do during the sea days and the weather isn’t like the Caribbean cruises where you can sunbathe during the day. Evening shows were not as good as some other companies although it was never difficult to find a seat in the theatre. The comedian Jeff was great although the magician production Amethyst was quite awful. There were a few enrichment lectures on which were ok although a lot of people walked out when this was ongoing. LOTUS SPA Staff were incredibly rude and would avoid this at all costs. I cancelled a massage which more than adequate notice and was lectured on the phone for several minutes Read Less
1 Helpful Vote
Sail Date: May 2019
We took this cruise to celebrate our anniversary and this was the only ship doing the eastern caribbean itinerary at this time. We’ve been on the Caribbean Princess 4 times previously were curious to see the changes after the wet dock. ... Read More
We took this cruise to celebrate our anniversary and this was the only ship doing the eastern caribbean itinerary at this time. We’ve been on the Caribbean Princess 4 times previously were curious to see the changes after the wet dock. We felt that this experience was more of a 3.5 - 4 rating. What we liked/loved: Service everywhere was very good, and the staff seemed happy and friendly. We were approached immediately in the buffet sometimes by multiple people to ask if we wanted drinks. Club Class waitstaff was attentive and excellent, but we only ate there 3 nights because some night the menu options didn’t appeal to us. Our room steward Renante was efficient and friendly. All of our needs were met and our special requests were handled quickly. Our aft suite views were breathtaking, we felt like we were the only people on the ship when we were out on our balcony. The sound of the wake is almost hypnotic. The cruise director and staff seemed fun, energetic and personable. Breakfast for suite guests in Sabatini’s was delicious with lots of food options and again, attentive service. Really enjoyed the Salty Dog Grill, the pizza, and Coffee and Cones on the Lido deck. Never had a problem finding lounge chairs at one of the pools. And we liked that towels didn’t have to be checked in or out. Loved the salad bar area in the World Fresh Market, and the desserts were plentiful. Thought the Fantastic Journey show was contemporary and fun. Loved the aerialists and the singing and dancing were great. Comedian Troy Thirdgill was so funny, a little edgy and not the typical cruise ship humor so many if them repeat over and over. What we feel could be improved: Started off really liking World Fresh Market until we realized half way through the cruise that food choices were very redundant. For lunch and dinner, we found It was a good thing that we like salads, lol! Lounge chairs on our Vista suite balcony would have been perfect if they reclined all the way (or at all for that matter). Table was too short and not dining height. We would have ordered the ultimate balcony dinner, but didn’t want to eat hunched over. Suite bathroom had no shelving over the sink which was inconvenient and our shower water was cool/luke warm all week. Someone came to fix it, but whatever they did didn’t help. The shelf in the refrigerator door was too short and anything in there fell out every time we opened it. Princess, do you have any women ship designers? And if so, don’t any of them shave their legs? A little shelf or foot rest in the showers would be so convenient. Read Less
1 Helpful Vote
Sail Date: May 2019
I do have to admit a bit of bias for this one- my wife and I got married on this cruise, so we received outstanding extra treatment by the ship's staff including the Captain- Mario Ciruzzi. That said- I saw a lot of mixed reviews ... Read More
I do have to admit a bit of bias for this one- my wife and I got married on this cruise, so we received outstanding extra treatment by the ship's staff including the Captain- Mario Ciruzzi. That said- I saw a lot of mixed reviews for this ship before we headed out. It is smaller than the Royal Class ships I had been on before, but in some ways that made it nicer. It wasn't quite as crowded and was at least slightly easier to get around. We got a mini-suite stateroom (D715) and were very surprised at how much room it had. The cabin was very comfortable with two nice flat-screen TVs and an air conditioning system that actually worked (unlike my previous cruise). Medallion Class embarkation was just as-advertised. After a quick passport check and scanning in our medallions, we went to a nice waiting lounge for the ship to start boarding. It was a lot easier and faster than the old cruise card check-in process. Once we boarded- we explored the ship to figure out where everything was. We went up to check out where our stateroom was, and our steward already had it finished (almost an hour early!). As I said in my summary above- we were very surprised at how much space it actually had. We LOVED the large bathroom and sitting area, and extra-large balcony. The furnishings and ship itself are a bit dated. While the electronic systems have all been updated, the furnishings and decor are a bit older and showing some wear. Everything was clean and in good condition though. Most of the lighting is fluorescent, which I found a bit annoying compared to the instant-on LED lighting of the newer ships. Things I loved about the ship: Lots of pools! They have a Sanctuary pool, but beside it- there are two large main pools and one adults-only pool on the aft side of the ship, along with hot tubs at all of them. This gave us a lot of options for different music and crowds while we were onboard. I think the Explorer's Lounge is an upgrade from "Princess Live" on other ships. Very nice bar area and lounge, with frequent entertainment options. Skywalkers. It has kind of a 70s vibe and I'm not really into dancing, but it is a unique feature that I thought was fun and special about this ship. Negatives: The only real negative I have, which I have complained about before, is the almost-constant marketing, in particular from Effy. Beyond that- the "usual" complaints pretty much everyone has about a cruise ship- I felt like I spent way too much time waiting for lifts, and the food choices, particularly in the buffet, weren't the greatest. The latter is really subjective though. Princess Cays: I complained a lot about this place on my last cruise. This one was better. It was actually raining pretty hard when we first got there, but it cleared up after an hour or so and we had a great time. We rented a clamshell/chairs and a paddleboat, and enjoyed a lot of beach time. The beach is rocky part-way out- so bring water shoes, but the sandy areas and water itself were wonderful. Bar service is still slow- they seem to be trying to implement medallions, but still do all of the orders on paper, which is very inefficient. The food was okay for what it was, and the service there was pretty fast. The only real feedback/complaint I have this time is they really need more showers and foot wash areas. We explored St. Thomas on our own, and overall had a great experience shopping and hanging out in the local bars and restaurants. We were supposed to go on a tour (not arranged by Princess) and the guy overbooked and took off 10 minutes before he was supposed to leave, so we missed it. Fortunately we didn't pay in advance! On St. Maarten we did the SXM Airport Adventure boat, booked through Princess. They had a great bar and food on the boat, and took us around to the bay in front of the famous Princess Juliana International Airport. We watched jets and other planes take off and land while enjoying great music, food, and drink. There was snorkeling and floating off of a platform attached to the boat, and the crew was fun and very helpful. I highly recommend that excursion. After that we explored the local shops and bars, and spent a couple of hours on the beach next to town. There are a few sections there where you can rent a beach umbrella and chairs cheap. (We paid $15 for an umbrella and two chairs for the afternoon.) Debarkation went even more smoothly, as they had "EZ-Check" to our airline (Southwest), so we checked our bags through to our destination from our cabin. I think it took less than 10 minutes from our cabin to the shuttle bus to the airport. This is a great service Princess offers if you can take advantage of it. Read Less
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