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292 Princess Romantic Cruise Reviews

Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date March 2019
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of ... Read More
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of 1.5 ltrs. The caveat was you HAD TO PAY FOR THEM!, the small ones were $2.50 and the large one 3.98 + 18% tax, ridiculous for the amount we paid for the mini suite. Now as far as food is concerned no complaints as long as we wanted to eat in the buffet, the main dining room had a dress code, I mean w're on vacation and a dress code was not what I expected, dress pants and a dress shirt in the Caribbeans, ridiculous. the was te food is outrageous, people take more than they can eat and it's all thrown in the garbage, as one of the waiters commented this is just one ship, there hundreds doing te same thing. Our room stewart Nicola was wonderful he took great care of us and our room was always spotless. To get back to rules they have a drink package, it's $60.00 per day per person plus taxes 18%, but if your wife or partner does not drink it does not work it's 2 or nothing. I was really disapointed with the overall mission of Princess make as much money as you can. The shows were very nice and we enjoyed them. I will never cruise with Princess again. Read Less
Sail Date March 2019
Our first impression was that the ship is old and in need of some refurbishment. Our room was dirty when we arrived. If the room was not ready for us then they shouldn't have let us board early. Food was average at best, Steak only ... Read More
Our first impression was that the ship is old and in need of some refurbishment. Our room was dirty when we arrived. If the room was not ready for us then they shouldn't have let us board early. Food was average at best, Steak only offered twice during our 7 day cruise. Specialty menu's were offered every night in Any time dining but had to pay extra 19 dollars. We ordered late night traditional dining but was put on standby for that, and had to anytime dining instead. We like having the same dining mates and waiter every night but that was not to be. We were #5 on the waiting list for traditional dining and never got lower than that. Deserts were good. Caesar salad was bland so WE opted out for garden salad instead but had to ask for it since it it was not on menu. Coffee was good. We stuck with drinks-of-the-day since they were cheaper $8.95 than regular drinks but hardly any alcohol in them, didn't even get a buzz! We heard they are taking ship out of service for 30 days to refurbish it. Wait staff friendly but overheard pool bar staff not very friendly. We noticed a lot of families with kids, found out it was school winter vacation in Ohio and mid-west. Lots of kids in hot-tub and pools. Signs saying no jumping or diving into pool were not observed. and were also throwing balls and cups of water at everybody, No supervision at the pools. Surprised they didn't go on Carnival instead. Beer bottle glasses were allowed to be in pool area, a definite no-no. Told staff and they didn't care. They were doing repairs outside our cabin some morings waking us up early, banging and sanding, Not cool. They did have designated smoking areas but walkers had to share deck 7 with smokers, Cough, cough! Would not book Princess again unless it was a new ship. I like Celebrity and Royal Caribbean much better. 'Entertainment was by the Princess dancers and did 3 different shows but quality was way below other cruise lines, Comedian was very funny and Symphonee black band was excellent, played around ship. Rear pool was very wind and in the shade most of the time because of skywalk night club blocked the sun. Heard there wasa Sanctuary pool that was free to use but had to pay extra for chairs, we never went, has a small golf putting surface all the was up on top. This cruise just did not impress me. Stops were ok Princess Cays (private island) own by Princess was just ok. Gave us a BBQ, Hot dogs (bad) Burgers (worse) and ribs (ok). Did some snorkling , saw maybe 5 fish. Disappointing. Oh well, there's alway next year ! Read Less
Sail Date March 2019
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for ... Read More
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for refresh, repair, or general maintenance, it should come out fully functional and complete. Not so with this ship. Several cabins didn’t even have hot water for most of the cruise. There were issues just about every where on the ship. From bathroom plumbing, lights flickering, ceiling tiles sagging, and much more. Was it a total mess? Not really. The ship overall was pretty decent, but it really should have been so much more. Food - generally, the food was average. It is surprising they don’t have more Mexican food on a Mexican cruise. Easiest way to get people in the mood of where they are going is through their stomach. Service varied depending on whether or not a supervisor was nearby. Amazing service usually meant there was at least one supervisor within eyeshot. There were times we would watch the waiter ask people all around us if they needed anything and skip us. And the reaction I’d get when I ordered just a soda was one of annoyance. Movie under the stars - This iMax movie experience is actually pretty nice. A throw back to the drive in theatre. One complaint I tend to have about entertainment on most cruises is they tend to be very short. Went to a trivia show and it lasted about 25 minutes. Music acts would go for 30-45 minutes and then quit. And why do DJ’s play the same 5 songs throughout a cruise? Really can only listen to the Cupid Shuffle so many times before you get really tired of it. Read Less
Sail Date March 2019
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), ... Read More
South America Santiago, Chile March 14, 2019 to Los Angeles, March 30, 2019) appealed to my wife and I. We enjoyed Chile (Santiago and Coquimbo), Peru (San Martin and Lima) and Costa Rica (Puntarenas), less so Nicaragua (San Juan del Sur), that was rushed and felt a little unsafe, and Puerto Vallarta, Mexico, that was a free day to unwind. We chose eZAir for our flight (13 hours) from LA four days earlier and the only regret was not arranging our departure from Phoenix via LA/Santiago. The Star Princess was a welcome relief after a disastrous inaugural repositioning cruise with MSC Seaside. We have been on the Emerald Princess a number of times, so the Star Princess, a sister ship, was very familiar and a welcome relief. A few glitches arose such as the 5:15 PM supper start; 6:00 PM is much better and definitely preferred. Entertainment and food selection at Supper seemed to be slightly less diverse then previously but was vastly better than my previous encounter on the Seaside. Food would rate a 4/5. Dining, cabin, bar and general services were exemplary and would rate 4/5. The one exception was the staff member at the Captain's Circle Counter who was not courteous when I spoke to her rather somewhat short/rude. Entertainment was good (3.5/5), especially the stage productions, but overall slightly more muted (comedy, rock bands, classical music, etc.) than my last Princess cruise from Rome to Ft Lauderdale. Most of our shore excursions were private as there are no guarantees with Princess and we get, more for less. Most of these I will review through Trip Adviser. Overall this cruise provided some healing from past cruises and new friends. We will once again return in 2021 for a 31 day fall cruise via Vancouver to Sydney, Australia. Read Less
Sail Date March 2019
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase ... Read More
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase a day pass to use the sauna or steam room. The Majestic also had fewer fresh water dispenses than SEA and SUN. At breakfast you were not able to serve yourself orange juice. The food was not of the high standard that I had experienced on previous Princess Cruises. The ship was full and it appeared that staff were struggling to cope with demand. At dinner our waiter had too many tables to cater for and we often had to wait long periods for drink service. The destinations were excellent in particular Milford Sound and Tauranga. In summary I would not recommend the Majestic Princess. Read Less
Sail Date March 2019
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and ... Read More
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and stayed at the Crown Plaza in Redondo Beach, nice hotel and staff. Nice pier to hike around with good seafood to boot. We took an uber over to the Reagan Presidential Library and enjoyed it very much. Worth checking out in beautiful Simi Valley. The Emerald Princess was going for an 18 day re-fit at the end of this cruise, and it was very much due. I will commend the vessels maint. crew for constantly painting and varnishing whenever the weather permitted. I was told the buffet dining rooms were getting a complete makeover. Also, a new medallion system would be used for passenger access. Embarkation was a breeze, well organized, everyone was very helpful. The entire process took about 20 minutes and we were in our cabin. We booked very late so the best we could do was a room (E311) with an obstructed view on Deck 8. The room was not as big as the new cruise ships, but clean and well maintained. Bathroom and shower were on the small side but what I expected on a vessel built in 2007. Our cabin attendant Nester kept the place spotless the entire voyage. Although the view was obstructed you could still see the ocean going by. On the down side, since the window doesn't open the room can get a bit stuffy at times. For lunch we ate at the Horizon Court Buffet the first couple of days. You won't starve, but just your average fare there. About the 3rd day we started having lunch at Botticelli's on Deck 6 Aft. It was set up for open seating just for lunch and the food was better. For supper we ate mainly at Michaelangelo's and Da Vinci main dining rooms. The menu's between the two really didn't change much, so after three days at sea the food was not so good. I will say they know how to cook Salmon to perfection, but after many, many Salmon suppers I won't need to eat it again for quite awhile. One item that didn't sit well with me concerning the menu was the "Side Menu" with the higher end items (Maine lobster, steaks, ect), at an additional cost. We both loved getting our morning coffee at the International Cafe on Deck 5 Piazza for a small fee. And their freshly made sandwiches and pastries were always excellent. We had "anytime" seating for the main dining rooms and almost always sat with other couples and got to visit people from all over. I would say most of the crowd on this ship were in there 70's to mid-80's. A very nice group of people, we felt young being 56 and 65. We only took two of the offered excursions because we were meeting family on two of the islands. The whale watching in the bay at Maui was great, Humpback Whales that seemed to be everywhere in that bay. It was fun! There wasn't a cruise ship dock there so we had to us the ships Tenders. Added a few minutes getting off the ship, but no big deal and it was kinda fun. We took the wine tasting excursion during our stop at Ensenada, Mexico and absolutely loved it. Well organized and very smooth. They gave us two free bottles of wine and we couldn't be happier! We only attended one show the entire trip, for about ten minutes the first or second night. We were content sipping on wine and finding cozy spots on the ship to kick back and read. We probably won't do another Princess cruise based on the food issues. We just got spoiled on Celebrity. The crew on this ship went above and beyond to make you feel at home, we especially liked the "Main Dining Room Singers"! Disembarkation was smooth, we caught an uber to John Wayne Airport, no problems! We volunteered to give up our seats and ended up staying another day in Santa Anna, so we visited the Nixon Library in Yorba Linda. Another day well spent. Read Less
Sail Date March 2019
The cruise itself to new zealand was fantastic. The boat is old daggy and certainly not the glamorous cruise like you see in the media. Go to new Zealand for sure but choose another boat. Off shore excursions are great but very expensive. ... Read More
The cruise itself to new zealand was fantastic. The boat is old daggy and certainly not the glamorous cruise like you see in the media. Go to new Zealand for sure but choose another boat. Off shore excursions are great but very expensive. Not enough communication re sail away party etc. Arrived in room and television was blasting. Trying to get our heads together and shoved out the door again for muster. Embarking was way too late!!! Felt like we were late for the party! Not enough decent entertainment. Food however was fantastic. Requested table for 2 and didn't receive. On one occasion sat down for meal after requesting a 2 table about to order and 4 people sat at the table. Thanks for making us leave and miss our meal after you asked if we wanted a share table and the answer was and will always be NO Thank you Read Less
Sail Date March 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
Sail Date February 2019
We booked this cruise for our 35th anniversary, because it left and arrived back into Brisbane. The cruise was meant to be 14 days, but due to the weather it was reduced to 11 days. It could have been reduced to 12 days, but I think it was ... Read More
We booked this cruise for our 35th anniversary, because it left and arrived back into Brisbane. The cruise was meant to be 14 days, but due to the weather it was reduced to 11 days. It could have been reduced to 12 days, but I think it was easier for the company to completely cull the South Island, rather than have to go to the South for 1 day. The ship came into dock earlier, and the staff got the night off. Normally the turnarounds are on the same day. We were told check in would be early on our departure day, so we chose to stay close overnight beforehand. We could have gotten a lift in, but the early start was too early for our friends. So our early check-in was a total debacle ... apparently a computer malfunction, so the ship didn't end up leaving until 4.30pm. We had checked out of our accommodation for our early departure, so had to find somewhere to have breakfast (along with the other 1800+ passengers), then morning tea, and so on, just waiting around for boarding. Great start we were thinking! About the ship: The cabins were small but comfortable. We had an ocean view with a balcony. The room attendant was delightful. The bed was soft but comfortable, as were the pillows. The dining options were OK. The meal portions in the main dining room were a good size, not too large, and there was variety. The quality wasn't amazing, but it was fine, in most venues. We went to one or two shows, and they were enjoyable. We also went dancing on one night, and the band was very good. The gym was great, and thank god for the gym, it was our savior! However, there is a real push to sell the expensive Elemis detox program. This program is available online for a fraction of the cost, and there was no science behind the program that we were shown. If we could all take 2 herbal pills each day, and have them clean out our systems and eliminate everything that makes our bodies work inefficiently, I think it would be a miracle cure! In the end the science says that a good healthy diet, with exercise, and eating nutritious whole foods is the answer to good health ... makes sense to me! The demographics for this style of cruising, didn't really fit with us. We felt like we were in the middle of a shipboard conference for the aged and/or overweight. This may sound harsh, as there were some young people, and healthy looking fit people as well, but they were definitely in the minority. We had never been on a large ship cruising, and we wanted to see if it was something for us into the future. We have been to the Antarctica on a small ship and had a great time, but based on this experience, large ship cruising is definitely not our thing. Being active, I think active/adventure type cruising would be more suitable for us. On a final note, we also found that, although it sounds like you have a reasonable amount of time on shore days, the time disappears very quickly, and you don't get to achieve as much as you would like. We hired cars in 3 of the 4 stops, so we could be independent, and whilst we did get out and about, there is time lost getting to the pick up point, doing the paperwork, dropping the car back, getting back to the ship etc, and we calculated that if we had flown to NZ and hired a car for 2 weeks, travelled around NZ independently, staying in nice B&B's, eating great food, and getting in some active pursuits, the cost would have been around the same, we would have been in control of our itinerary ... and we would have had a 14 (not 11) day adventure! Read Less
Sail Date February 2019
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all ... Read More
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all over the world including last year to NZ & AUS and the cruise and ports were outstanding. The food on the Sapphire was not as good as on the Sun Princess. Not very tasty lacking in menu selections with many of the same things offered every meal. Dinner seating being only 60% around our table reflected the lack of menu selections We and others went to the Lido Deck to eat instead of the dinning room. We are not big eaters but what we do eat should be flavorful and with several selections. Some items were the same every day listed as "Special" The Sun Princess chief now has transferred to the Royal Princess so I expect the food there is grest. We really enjoyed the meals aboard the Sun Princess last March 2018. Read Less
Sail Date February 2019
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at ... Read More
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at Sydney’s Overseas Passenger Terminal to see the ship covered in rust. Seems Princess are using old images in their marketing material or photoshopping the iron oxide – they were busy painting the forward hull with rollers when in port at Hobart. EMBARKATION was efficient, but disappointed we were instructed to board after 2pm. One bag went missing and contents was damaged when it eventually arrived - my complaint, which should have been quickly resolved, never was. While dated, the CAPRI SUITE was spacious and reasonably well-maintained, though the saggy lounge needs replacing, the weathered balcony furniture requires attention and being aft, the cabin was noisy with ceiling light/panels shaking. SIGNATURE DINING was a disaster with Curtis Stone’s Share being positioned in a public thoroughfare with our window table vista view to lifeboats! Never bothered with Sterling Steakhouse which was a cafeteria by day that converted to “Signature Dining” at night. And same for Kai Seafood which was generally unoccupied apart from the crew. Horizons provided a bland buffet and Terrace Grill was tasteless. The standout was Club Class Anytime Dining in the Regency Dining Room with warm/attentive service, good food/wine menu and pleasant surroundings. Our personalised balcony dinner was enjoyable, but lacked 5-star touches. The ITINERARY was excellent and we enjoyed our self-guided tour experiences at Burnie, Port Arthur and Hobart. The onboard organised excursions were very expensive, targeted at international passengers who would have done better to explore themselves or organise tours onshore. As for the ENTERTAINMENT, if you like serviette folding courses, wrinkle removal lessons or late-night karaoke, this cruise is for you. We saw two shows in the Princess Theatre which were short and mainstream. Movies under the Stars was a nice touch, but cold on deck.Other venues were very quiet at night – you could have thrown a dart in the Legends Sports Bar at night and not hit anyone! As for the ONBOARD experience, the Princess shops were expensive (as expected), photography rushed and disappointing and I find it sad that the art gallery could not showcase some Australian artists on domestic journeys. So, while we enjoyed our short break, we didn’t “come back new” and we didn’t fall in love and find our forever cruise line which is a shame, because we’d like to do lots more cruising as we embark on retirement. Princess certainly lacked the special touches we enjoyed on Celebrity such as a Club Class concierge, dinner at the Captain’s table, visit to the bridge, visit to the engine room, cooking class with the chef and real Signature Restaurants to name a few. And on DISEMBARKATION, we received a warmer welcome from the Sydney Port Authority staff at the White Bay Cruise Terminal than the Sun Princess crew who appeared to be more interested in preparing for their next guests … we won’t be one. Read Less
Sail Date February 2019
The Caribbean Princess is a big ship but is in need of a facelift. The rooms are in need of new carpeting, etc. The staff was very pleasant and helpful. The food was good but only that, just good. Drinks overpriced and not poured well, if ... Read More
The Caribbean Princess is a big ship but is in need of a facelift. The rooms are in need of new carpeting, etc. The staff was very pleasant and helpful. The food was good but only that, just good. Drinks overpriced and not poured well, if they had liquor in them at all. I'm not a drinker and I couldn't taste the Bailey's in a Baily's w/cream on the rocks! The diving in Honduras as the best ever. I would come back anytime to dive or snorkel here again. The pools were clean and breakfast was the best meal of the day. They had a "private party" in two main areas of the ship each night and we were not allowed to go. Who knew? This took away from activities that could have been for the whole ship, I think that this should be made known at the time of booking so that another date could be chosen. Save your money...don't eat at the Italian restaurant it isn't worth it. Princess should really try to think of NEW things and not just the same old stuff. Sorry to be negative. Read Less
Sail Date February 2019
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice ... Read More
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice deck chairs to relax in, great viewing of the Panama Canal. -Dinners in the main dining room were outstanding. Had seafood virtually every meal, the staff was fantastic. -The Theatre entertainment was also outstanding. Great shows, highly professional, not to be missed. Cons: -Abusive prices for wines purchased on board in the main dining rooms. Outrageous! -Stern Serenity Area: $20/half day!!! Seriously?! -Lido Deck Hamburgers & Pizza - awful, don't bother. Worst we have ever had. -Breakfast sausage - greasy! -Food selections in the Horizons Cafe quite limited except for salads. -Far too few port stops on this cruise, far too many days at sea for length of cruise. One port stop (Nicaragua) was cancelled due to rough weather. -No self serve of beverages except water, tea, coffee. Even lemonade is by special request! -Internet service is hardly worth paying for, marginal at best. -On-board smart phone messaging between passengers about like Windows 95. Terrible, no sound alerts, often had to be re-loaded, re-booted, exasperating! -Main doors to Promenade deck, Lido Deck, Sun Deck, Horizons Cafe are very heavy wooden things that require a huge effort for most people. Great place to transfer germs, they feel sticky and will knock you down if you are not prepared. The should be automatic! -Overall the ship had a very "Stodgy" feel and atmosphere. Read Less
Sail Date February 2019
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination ... Read More
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination and improved crew motivation and joy could lift the experience. The new Medallion wifi is awesome and well worth paying for unless you are determined to cut the cord to land altogether. We had seen the Production Show before but it was worth a second visit. There is a future cruise specialist on board but you can get the benefit by just filling out a form and dropping it in a box. There are no appointments so if you want to book with the "specialist" you will spend much of your cruise waiting to be seen. I never was able to get the answers that I needed. Eventually, I found the answers obscurely buried in the website. I think, though, that Princess already knows that its sales and marketing operations need a reforming overhaul. Bottom line..... You get what you expect and not much else. Service is delivered as expected but with a dilatory facade. Onboard employees seemed demoralized. Read Less
Sail Date February 2019
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, ... Read More
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, Cruise Director was hardly noticed and the usual outstanding customer service on Princess Cruises was definitely lacking on this trip. Staff had a hard time with their listening skills. On numerous occasions, we had to repeat our questions, as they failed to let us ask a complete question prior to them trying to answer it. Also, a few rude individuals, one on the pizza section, the grill section and the casino change cage. All of these individuals definitely failed with their customer service skills. Positive notes: Food and service was excellent in the club class section as well as the Crooners Bar. Another item of concern is the shape of he newly renovated bathtubs in the mini suites. They have narrowed them so as to become a definite safety issue. Standing upward there is not enough room to keep your feet separated properly, you have to keep them together as you stand. Tough to keep your balance. Sooner or later someone will fall and hurt themselves. Read Less
Sail Date February 2019
Outrageous wine prices $44-$60 a bottle profit is on thing but this is a corporate money grab shame on you Princess cruises. Beer one price $8.75 a stubby a glass of wine $11-$15 all other drinks $10.75-$15.75 per glass make sure you ... Read More
Outrageous wine prices $44-$60 a bottle profit is on thing but this is a corporate money grab shame on you Princess cruises. Beer one price $8.75 a stubby a glass of wine $11-$15 all other drinks $10.75-$15.75 per glass make sure you bring plenty of spending money. The meals are great and restaurant service is 5 star,if you are bringing children, single cone ice creams are $5 each, they were free on the Diamond Princess when last cruised. We will be looking for alternative options for our next cruise, do to the excessively drinks cost, these prices are out of control, unfortunately we missed two island stops and a straits cruise,due to bad weather, we are very disappointed, I think the itinerary is more suited for late March onwards do to monsoonal weather conditions, I would not recommend this trip for this time of the year to anyone. We had room service delivered to our cabin which was just perfect. If you enjoy a wine and you are thinking of travelling with Princess cruises, do yourself a favour, and bring your wine with you, and pay the $15 corkage fee, you won’t regret it. The tender service was fluid no real hold ups, the cruise tours are expensive, you usually can do a better deal at dock side. We renewed our vows whilst on board, you will need to pre book, it was an experience of a life time, the captain renewed our vows and signed the certificate, the library was turned into a chapel with all the trimmings, it was truly delightful, I f you want the extra photo package allow $399 extra, also the portraits 20x allow $2100 extra and if you want a truly very professional video allow an extra $1699 Read Less
Sail Date February 2019
I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and ... Read More
I haven't sailed with Princess in years and thought I would take a February cruise on the Regal as it had 3 sea days. Overall it wasn't a bad trip. My girlfriends sister really talked up the ship so I had high expectations, and after sailing on the Regal I was somewhat disappointed. First the food, the breakfast buffet was well appointed but by day 4 it was getting old with the same items. I really enjoyed the eggs benedict, and discovered they only had them out 2 mornings. For my birthday she insisted that we ate at the Steakhouse. The service was fantastic but I wish we could say that about the food. My ribeye was very chewy and her filet which she wanted medium well was very well done. The burgers served at poolside were great and the pizza wasn't bad if it just came right out of the oven, otherwise forget it. We opted for anytime dining and this was a first for me. The servers did a great job but the food.....well it wasn't the quality from my past dining experiences. One night I ordered linguini with claim sauce and it was served lukewarm. Some of the dinner items shocked me......fried chicken with fries and coleslaw? Which ended up being 2 very small pieces of chicken. Our last night was an American night theme so I guess they were justified putting meatloaf on the dinner menu ! That spoke volumes how they are cutting back! So much for standard surf and turf. A small filet with several pawns. The lobster tail was offered separately on another night . Our room was nicely appointed and clean. However the table on the veranda was rusty and had very old soda rings embedded on the top. Seriously, how much could a replacement cost them in the quantity they are buying. Our room steward did his job, and never went the extra mile. With all the cruising I have done one thing has always stood out. They are all so nice to you from the time you board the ship until.......the morning you disembark. That's when their true personality shines. I am never one to demand anything and have always tipped them well. I just think the cruise lines need to tell them to crack that one last smile as your passengers leave because that's the one they will remember! Read Less
Sail Date February 2019
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) ... Read More
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) is. Specifically, when it comes to service level, it's surprising to see how much of a variation there is between ships, to the point where there appears to be no real visible standard across the fleet. Airport->Ship Transfer (via Princess) - HORRIBLE experience, the staff were disorganized, rude and obnoxious. A bunch of busy body clipboard handling, gossipping grannies that clearly have nothing better to do with their time, nor care about the customer experience. Check-In & Embarkation - relatively smooth process with a friendly check-in agent. On-Board Promotions - Princess knows they have you captive, the onslaught of their propaganda to get you to buy something, pay for extras, pay for events, pay for excursions is truly annoying. We were frequently approached/disturbed while we were enjoying a quiet meal either in the main dining room or buffet dining area. Although our cabin steward was very friendly and helpful, the overall "feel" of the crew seemed to be one of being overworked, as it clearly appeared that the ship was understaffed. Frequently many of the public areas around the ship seemed poorly serviced, and/or maintained. Princess appears to have definitely cut back on many of it's "normal" standards that kept us coming back, either in and around the ship or it's now "mediocre" dietary selections, opting to force passengers to "paid" dining options. The cabin we were offered as a paid "upgrade "option, from a Premium balcony to a Junior suite, was welcome, although having given up the extra large balcony for a sitting area. With the poor weather, it was nice to have a sitting area, the only issue was the couch was a hide a bed, and in poor condition, be very worn and lumpy. Quite uncomfortable actually. Read Less
Sail Date February 2019
Itinerary was great! food in mdr was average at best. any time dining was a big waste and princess needs to correct because the wait was always over anhour. sabatini's and bayou cafe were excellent. beware the crab shack was ... Read More
Itinerary was great! food in mdr was average at best. any time dining was a big waste and princess needs to correct because the wait was always over anhour. sabatini's and bayou cafe were excellent. beware the crab shack was only held one evening and we had already booked dining on balcony for two which was awesome and we recommend for any princess cruise! the entertainment consisted of comedians. there was only one production show and it was one song after another and no big deal. staff was excellent but the cruise director hid for most of the ten night cruise. the ports were really outstanding. did a tour with dora the explorer in cartagena, columbia, and would love to visit again. the rain forest in limon costa rica as also worth doing. stayed on the ship during the panama canal transit and enjoyed the whole day watching the ship go through the locks! Read Less
Sail Date January 2019
The January 5th Southeast Asia Cruise from Shanghai to Singapore aboard the Sapphire Princess began with the worst boarding fiasco I have ever experienced, and I expect that holds true for most the other 2600+ arriving passengers as well ... Read More
The January 5th Southeast Asia Cruise from Shanghai to Singapore aboard the Sapphire Princess began with the worst boarding fiasco I have ever experienced, and I expect that holds true for most the other 2600+ arriving passengers as well as an untold number of those trying to disembark and catch a flight home. I started to get the impression that this was not going to be a ‘smooth’ embarkation while checking the whereabouts of the Sapphire Princess on the MarineTraffic.com website the morning of our scheduled boarding. Though it was originally due dockside by 7:00 AM, it was listed as ‘at sea’ with a speed of 3 knots. Around 10 AM I received an email from Princess advising of a ‘delayed’ boarding time by two and a half hours. Fortunately, I was able to extend our hotel checkout by two hours along with our scheduled private transfer to port. I consider ourselves lucky, as it was Saturday and the hotel was fully booked for the night. Right towards the end of our ‘extension’ I received an ‘update’ informing us that the boarding time had been ‘pushed back’ by another hour or two depending on cabin location. By that time our room keys did not work and it was too late to reschedule our re-scheduled transfer, so down to the lobby we went. As luck would have it, our driver was 15 minutes early. Weekend traffic was light and we arrived at the terminal at about 4 PM for wat was an original 2 PM boarding that was now pushed out to 5:30 PM. The Sapphire Princess was the only ship docked at the International Cruise Terminal, but our driver was directed to another terminal at the other end of this huge complex. Once inside, we found ourselves amidst hundreds of people waiting in row after row of ‘banquet’ chairs. As we were ‘Elite’ level passengers we were directed to a designated area near the other end of the terminal. Trouble was, there was no one overseeing this area, so there were very few chairs available. We stood. While standing we noticed what appeared to be an impromptu ‘check-in’ area near us consisting of a bunch of folding tables lined up near the escalators at our end of the terminal. They were staffed, but no one was being processed. We wait. As we chatted with fellow passengers, we found out that some had been in this otherwise closed terminal since early morning. Remember we are in China. Our phones don’t work. (who buys a sim-card expecting to be in the country for a day or so?). Google products (gMail, Google Search, youTube) as well as Facebook and Twitter are all banned and blocked in China. Unless you have made prior arrangements through a private VPN, land communication (especially if you have an Android phone) is limited. Your ‘Smart Phone’ is little more than a camera and a calculator. There were a couple of Princess staffers doing their best, wandering the crowd giving any update status they could, but by now there were well over a thousand passengers in queue and the bottom level of the terminal was overflowing. Somewhere around 6:30 or so, they began the ‘check-in’ processing. Mind you, we were merely processed, not boarded. A cruise card was issued, but we were instructed to return to the terminal floor and wait. When we tried to return to the area where we were previously, we quickly noticed there were no open chairs, so Cruise Card in hand we stood and chatted with others in a similar situation. While standing, an official looking gentleman approached us an said it would probably be awhile. It turns out he was one of the Chinese officials in charge of coordinating this chaos. We asked what the problem was, and he related that, though we would probably hear different from Princess, the delay was primarily due to passengers boarded on the arriving Sapphire Princess that did not meet the strict (and somewhat confusing) `144 hour’ Chinese Visa requirements and were not being allowed to disembark in Shanghai. OK, I must admit, we had some difficulty boarding our flight from LA to Shanghai at LAX, but the United Airlines Rep. called the Chinese embassy and made sure our documents and travel plans met the somewhat complicated Chinese criteria before issuing our boarding passes. I guess Princess missed that step. (As it turned out, dozens of passengers were unable to disembark in Shanghai and had to stay onboard for two more days, disembarking at our first port of call, Nagasaki, Japan.) Since the ship was full, I wonder where they slept… Somewhere around 8:00 PM we noticed some passengers being escorted through a door behind the ‘check-in’ area. Though no one had made any announcement, we grabbed our carry-ons and joined in because it looked like they might be headed towards the other terminal where the Sapphire Princess was docked. They were! It was a long trek in the rain to the other terminal, but we were a bit more agile than many and wound up being among the first handful of passengers through Chinese Customs. The queues at that time were minimal and we were on-board before 8:30 PM. Once on-board our first thought was a warm meal, but we were told by our Cabin Steward that there would be a required Muster at 9:00 PM. We wait… Even though we knew that there was no way the passengers would be boarded by then. As we stood on our balcony and watched as the boarding queue on the gangway grew ever longer. 9 PM came and went as the line continued to grow. When the ship was finally boarded, they called for us to report to our Muster Stations. After which, we went to the only venue available for a warm meal… The Horizon Court. As our Muster Station was the Princess Theater (Deck 7, Forward) and the Horizon Court is Deck 14, Aft. When we got there, we joined about 2,000+ other passengers (some of which hadn’t eaten a real meal all day). It was chaos! Lines four wide, out the doors, winding around and past the pool. Once you were able to get to something, there were no open tables or cutlery available to go elsewhere (room?) and find a spot to sit. Things could certainly have been worse. After all, we were inside and there were occasional trays of cookies, plain cheese sandwiches and the random boxes of potato chips, but it certainly was far from ideal or what one would expect from a world renowned international travel corporation and/or a ‘First World’ country trying to promote international tourism. I have waited until near the end of this cruise to submit this recap of an Epic Fail, hoping (expecting?) Princess to offer some sort of ‘compensation’ to offset or appease our ‘day of discomfort’, but none has been offered. I went to the Passenger Services desk to find out the status of the situation and was told ‘It has been reported to the Main Office and we are awaiting a response’. Well, I guess 12 days of no response is a response… Read Less
Sail Date January 2019
Average experience. Big beautiful ship. Wish they would monitor the lounge chairs as many with belongings and no people for hours. The entertainment was not as good as we are used to on Princess. Check your accounts for accuracy and if ... Read More
Average experience. Big beautiful ship. Wish they would monitor the lounge chairs as many with belongings and no people for hours. The entertainment was not as good as we are used to on Princess. Check your accounts for accuracy and if staff says they will take care of a charge double check they did. Wish they had more variety in movies under the stars as they were repeated the second week. Horizon buffet felt more like a cafeteria and the food was below average and predictable. Tables hard to come by. The gym was just redone and is very impressive. We really missed the wrap around promenade deck. Lifeboats and equipment occupy the space instead. We will be giving Celebrity a try next as we don’t feel valued as a customer anymore. The ports of call were nice and we enjoyed them. Loved Alfredo’s. Wished they carried more variety at better price points in the shops. Read Less
Sail Date January 2019
Second time out on the 15 day cruise to Hawaii....especially like the long days a sea and familiarity with the Islands too. The Pacific was a little less than generous with the amount of sunny days, but then again, it is January. The ship ... Read More
Second time out on the 15 day cruise to Hawaii....especially like the long days a sea and familiarity with the Islands too. The Pacific was a little less than generous with the amount of sunny days, but then again, it is January. The ship enjoyed a good bit of rocking and rolling but gradual for the most part. Stabilizers are king. Cruise wise everything was on time, on schedule, well described by the Captain daily. The Emerald Princess is looking and feeling a bit tired. The staterooms are in need of sprucing up. The TV's are +6 years old technology. The carpeting, curtains etc., though not horrid, are dated. The bed is heavenly. We found that the ship is due for dry dock shortly which would explain the rust spots on the balcony----highly unusual. Additionally the dining/hospitality crew seemed at odds with the menu....confused and unaware of the ingredients and prep for some of the most obvious entrees. And for us anytime diners (the greatest invention since John Paul Jones) the dining room was the full length of the ship from our state room.......6x/day got a little tedious. The waiters and Captains used to offer us their take on various menu items. Neither happened at all. For the most part, however, the food offerings were good, a little lacking in variety especially fish dishes, but served attractively and in a timely manner. The Crown Grill and Curtis Stone's SHARE remain the top of the line on the Princess line or any line for that matter. Well worth the few extra dollars. We seldom do ship tours, but on this outing we did want to see Waimea Canyon on Kauaii and took the tour. Glad we did. Top drawer hostess/driver. On the other hand we took a tour on Hawaii which indicated some sort of "foodie" slant at three fabulous houses in the Hilo area. The houses were fabulous, The food not foodie fare....far from it. Not a keeper and very expensive. The entertainment on the Emerald features Tiki Dave and his wife Leialoha, a husband and wife tag team, who perform songs of the islands (and others) and during the day they teach anyone who wants to learn how to play the uke and/or the hula. They also host a daily Hawaiian arts and crafts seminar with purchasable yarn, beadwork, lei material etc. t hat proved very popular. Other entertainers were typical cruise fare. Homogenized stage shows, good solo bar background performers, the occasional magician or comedian. One thing Princess has always been noted for is consistency. The Emerald on this cruise showed some signs of wear, tear and change needed. Read Less
Sail Date January 2019
We have never been to Hawaii and thought this would be a great 2 weeks away from New York in January. Even though the weather was great (perfect in Hawaii) we just wanted to get off the ship and eat some decent food. Starting with the ... Read More
We have never been to Hawaii and thought this would be a great 2 weeks away from New York in January. Even though the weather was great (perfect in Hawaii) we just wanted to get off the ship and eat some decent food. Starting with the cabin, the day we boarded and started putting clothes on shelves and moving clothes from one shelf location to another we noticed a lot of dust on our clothes. Closer inspection revealed that the shelves and flat surfaces were covered with dust. My wife and I had to clean all of them before unpacking. Next was the shower. I didn't notice the first night because I didn't use the shower until the second day. The soap shelf was caked with old soap residue that was brown. It was disgusting. I asked the room steward to come in and clean the shower. She blamed the previous crew ands isn't speak much after that. The bed clothes were never changed. On the first morning my wife accidentally spilled some cereal on the sheet near the pillow. The same spill mark was there the whole 15 days. I complained to the front desk and was assured someone would contact me but that never happened. When I went down a few days later I was told that they spoke to our cabin stewards supervisor. Deplorable. Next is the food. The buffet had an underwhelming selection of food and sometimes we just walked away and went to Giovanni's Pizza. The Pizza was always good, always fresh. The milk was luke warm most everyday and I had a suspicion that it was powdered milk. The orange juice seemed like it was from concentrate with lots of sugar. It was also usually just cool. We almost always had to ask for ice. The Botticelli dining room was mediocre at best and nothing stood out as exceptional. I ordered a strawberry sundae for desert and there were no strawberries. Just juice. We enjoyed the company at the table but always left feeling disappointed about our meal. One night we decided to try the Crown Grill. As far as steaks go it was ok. Not great. Another night we tried Share from Curtis Stone. It was the best food on the ship. The pizza came in second. On a couple of days we ordered room service hamburgers which were ok. Again, not great. Our days in port were fantastic and we did our own excursions. On board entertainment was not special. There were a few decent acts but overall nothing we wanted to sit through. The crew was friendly. We first sailed with Princess back in 2008 to Alaska on the Dawn Princess. That one set the standard for us and everything was great. The food, the cabin, the dining, it was all fantastic. So either Princess has lowered the standard and is maximizing profit by way of offering substandard food or there is a wide difference from ship to ship. And it wasn't just us. Lot's of people felt the same way. Our next cruise is on the maiden voyage of Sky Princess in October. We are having second thoughts but we would expect the new ship to start off with a good impression. We will see. Read Less
Sail Date January 2019
heard and read good things about Princess and it went were I wanted to go, Hawaii. But compared to the cruise I went on with Carnival in 2013 Princess fell short in many areas. The food was Denny's class. Too many ship board pushy ... Read More
heard and read good things about Princess and it went were I wanted to go, Hawaii. But compared to the cruise I went on with Carnival in 2013 Princess fell short in many areas. The food was Denny's class. Too many ship board pushy sales people and events. Internet useless. many activities were over crowded or just plain full. Our excursion was far from what the description stated, many parts missing. I liked the open dining but the scheduled dining took over an hour for dinner to arrive. The specialty dining did not live up to what I experienced on Carnival and I would not spend the money on them in the future. The shore excursions were quite expensive. Theater events were good, enjoyed them. loved our cabin. One....mind you one of the crew staff was something we both looked forward to seeing her for morning coffee. Won't use Princess again. Read Less
Sail Date January 2019
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