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Sail Date: July 2019
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an ... Read More
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an afterthought. Loved the ship, the dining, the service & the shore excursions. Great variety of food. We ate mostly at the buffet but did have a couple of dinners in the specialty restaurants. Also ate a couple of meals in the main dining room. All the food was consistently very good. Entertainment wasn't of a very high caliber in my book - didn't really enjoy any acts. My wife and I actually walked out on the first comedian show - he was terrible. Stale old jokes & then he made fun of little people. That was too much for me though others I spoke with liked him. No accounting for taste! The cabin was fine except that my mattress had a HUGE dip in it. Steward turned it over, but still uncomfortable. Very nice cruise for my wife & I. Read Less
Sail Date: September 2018
Our trip began with five days in Paris at the Novetel Les Halles. Because we booked the hotel a little late we were not able to book the transfer from the hotel to Le Havre. Instead our transfer was from the Gare Montparnasse which ... Read More
Our trip began with five days in Paris at the Novetel Les Halles. Because we booked the hotel a little late we were not able to book the transfer from the hotel to Le Havre. Instead our transfer was from the Gare Montparnasse which necessitated quick Sunday morning taxi ride arranged by the hotel. A friendly Princess Representative quickly assisted with boarding the coach and we were on our way to Le Havre. Once in Le Havre luggage was gathered, cruise cards obtained, French Boarder Control navigated and we were boarding the Royal Princess in under 10 minutes. When we travel we look forward to the unexpected experiences. Our goal is to be prepared but also ready to enjoy changes to plans. On another cruise, a strike in Le Havre necessitated a change in itinerary to Belgium which became one of the highlights of that trip. We were looking forward to Bergen, Belfast, and Newfoundland this cruise. Weather has a way of changing plans. In an effort to keep the passengers, crew, and ship safe Princess quickly put together alternative ports and excursions in Vigo, Spain and Ponta Delgada, Azores, Portugal. We must applaud them for their effort to keep us safe but also to offer us unexpected experiences. Not only did passengers receive a $200 onboard credit but also a very generous 20% future cruise credit for fare paid between South Hampton and New York due to the change in itinerary. What a great reason to book another cruise(s) with those ports. The crew on the Royal Princess was top notch. Each crew member was friendly and helpful. The behavior of several passengers towards crew was cringe worthy. However, the Royal Princess crew handled the situations with grace and dignity. Fixed dinning was our choice this time and each meal was enjoyed at a leisurely pace rather than the goal of many chain restaurants to reseat the table every 35 – 45 minutes. Our wait staff allowed us to enjoy each course before bringing the next. The food each breakfast and dinner was well prepared and delicious. The waiter and assistant anticipated our needs and worked hard to make every meal enjoyable. We mentioned that Indian food was a favorite and one evening we were surprised with an Indian feast prepared just for us! The Stateroom Steward freshened our stateroom quickly during our breakfast. The bathroom was always cleaned with fresh linens twice a day. Each day she made the effort to greet us and ask whether we needed anything. Vines became the favorite place to enjoy a glass of wine before and after dinner. The staff at Vines was outstanding. After our first visit at the beginning of the cruise we were greeted by name each time we visited. Due to the change in itinerary some of Vines patron’s favorite items became scarce. Rocky, the Vines Bartender, used his contacts at the other bars on board to find adequate supplies of customer favorites. All too soon, the cruise came to an end. The UN General Assembly made the transfer to the Hilton Midtown a bit slower. The coach driver kept us entertained and informed about the sites along the way. The Hilton Midtown was in an excellent location. The Princess Representative worked hard to make sure that we were at the airport in adequate time despite the scarcity of taxis, heavy traffic, and closed streets. We look forward to sailing with Princess Cruises again. Read Less
Sail Date: August 2018
We chose this cruise as our 35 anniversary celebration and had always had wonderful cruises previously with Princess. We did the 12 day United Kingdom with Kirkwall. The ports were wonderful, we had no complaints with the itinerary ... Read More
We chose this cruise as our 35 anniversary celebration and had always had wonderful cruises previously with Princess. We did the 12 day United Kingdom with Kirkwall. The ports were wonderful, we had no complaints with the itinerary at all. The ship was a disappointment. We hated the buffet set up. Narrow hallways that blocked you view of what was available and you had to keep backtracking and searching for food because you missed it and couldn’t see where it was. Top that off with mediocre food and it was a big disappointment. The main dining room wasn’t much better. The menu was slanted heavily towards seafood which is fine if you eat it my husband doesn’t. The beef was usually tough and the soups were very salty. Otherwise the food was very under seasoned. I ordered chicken satay one night that was billed as spicy. It had no flavour at all let alone spicy. The pizza restaurant Alfredo’s was great for food and wait staff the maitre’d was unreasonable and wouldn’t seat you where requested even if the place was half empty. The Crown grill was excellent but I don’t think you should have to pay extra to get decent food on a very expensive cruise. The entertainment was dull and uninteresting in the theatre, in the main atrium it was actually quite good. Read Less
Sail Date: August 2018
We chose this cruise as part of a group of 11 friends& relatives traveling together. I had not been to Scotland or Ireland before so I was excited about those ports. The ship is HUGE. This has both benefits and disadvantages. ... Read More
We chose this cruise as part of a group of 11 friends& relatives traveling together. I had not been to Scotland or Ireland before so I was excited about those ports. The ship is HUGE. This has both benefits and disadvantages. The embarkation process was great, but we arrived early. The food in the dining room and the buffet is average; I would give it a grade of B-. We enjoyed Alfredo's and the International Cafe. Our stateroom steward, Taslim, was the best ever! He got our room done so quickly it was unbelievable. We had a mixed experience with the Princess excursions. The guide for the trip to Windsor Castle was nice, but larger groups had to wait in line for over an hour before getting in. We enjoyed the tour of Kinsale and Charles Fort, but we ran out of time and could not walk around the fort. The tour of Cawdor Castle and Culloden Moor was very good. The disembarkation process did not go smoothly. They brought bags out about six at a time, so we waited over an hour to get on your bus for the CDG airport transfer. Then the driver of our Gold bus 2 did not seem to know her way around the airport, so she went around the loop twice before dropping us off. She spoke zero English. The delay on the transfer bus meant that we missed our plane flight home, so we had to shell out for a hotel and meals for an extra night. Read Less
Sail Date: August 2018
We wanted to see more of the United Kingdom and surrounding area. Each port was awesome. The excursions were well organized and we felt were reasonably priced. The ship's crew were friendly and professional. Our dining stewards always ... Read More
We wanted to see more of the United Kingdom and surrounding area. Each port was awesome. The excursions were well organized and we felt were reasonably priced. The ship's crew were friendly and professional. Our dining stewards always remembered us from meal to meal and often came to speak to us even if we were not seated at their table. We especially enjoyed Alfredo's, the no extra charge Italian restaurant. The food was outstanding and it was never crowded. The Beatles imitation band that performed in the Atrium the evening we left Liverpool was incredible. Everyone was dancing, swaying to the music and singing along on all levels of the atrium. People were standing on the stairways and balconies. We loved seeing the little girls dancing with their fathers and grandfathers. An incredible sense of community filled the entire space. The cruise director, Matt O made absolutely everything, even the simplest things, a time of fun. The only negative was the embarkation process. Instead of being directed to proceed to the counter as we arrived, passengers were given a number and told to be seated until their number was called. We've taken many cruises and have never experienced anything like this. Everyone who had cruised before were totally disoriented by this new procedure and the rudeness of the staff giving us directions didn't help any. Disembarkation went very smoothly. We were impressed that we had a refund and other credits due to us and Princess mailed us a check for the full amount with no hassle at all. We feel that Princess is the most transparent and honest in their financial dealings with passengers. Read Less
1 Helpful Vote
Sail Date: August 2018
This cruise was a part of an escorted tour. The cruise was a circumnavigation of Britain, plus Cork, Dublin, Belfast, St Peter Port and Le Harve. Being an organised tour, we took no Princess tours. Embarkation. This was from ... Read More
This cruise was a part of an escorted tour. The cruise was a circumnavigation of Britain, plus Cork, Dublin, Belfast, St Peter Port and Le Harve. Being an organised tour, we took no Princess tours. Embarkation. This was from Southampton. We can only compare this to Sydney, Aust. It seemed like an organised chaos. Waiting times to get to the checkin desk exceeded an hour. There was also issues with boarding the boat adding to the wait. The service staff were good though. A thumbs down for embarkation. As things went though the bags were at the cabin really quickly Cabin. Caribe, or in this case deck 10. Not sure of the category, but unobstructed balcony. No problems here, and the cabin size is good. No issues as such but 2 concerns.... 1:there really is very little drawer storage, more frustrating than anything, and 2: the cabin had a small coffee table. This was more a nuisance than functional. The Boat. I do not know what it is, but we could not warm to this ship. Its all there, its basically laid out as most cruise liners are, but it never endeared to the point of wanting to sail on her again. Eating: Symphony restaurant is good, service great, but the menu did not inspire. The Horizon Court ( Princess for bistro) was good, but the layout of offerings did not flow, and at times you would wonder why they do things as they are..... eg: breakfast, toast, butter and condiments are a good example. Get your toast, find your butter, spread it, then go back and remove your piece of jam / spread. Very inefficient, and frustrating. Entertainment. As we were a part of a tour group, we did not use the theatre save 1 show that was brought on. That was good. I still wonder though why Princess persist with undersized theatres. More cabins maybe???? We did see 1 show, not a production and it was very good. Tendering. Actually no issues here. Easy enough to get off. Getting on.... almost OK. As always Security. You know why things are in place. You accept processes. You do find it hard to accept blindly a Security officer bleating " 2 lines " when the 2nd line is held by whatever reason, and has not moved for the last 5 minutes. Also having to show your card to pass security to in under 50 mtrs have to show it again. Face it, you are on the dock, you have passed security. There is no chance that an intruder are going to join the ship run to get back on board...... or is dock security not really worth it???? Disembarkation. Not a problem, and easy. Who would have thought. Overall thoughts: Its a great boat. No questions there, but there is something there that is stopping it being a great boat. Would we break a leg to get back on.. no, but if the right opportunity presented, we would take it..... but we do not think that will happen. Read Less
3 Helpful Votes
Sail Date: August 2018
Itinerary was great,ship was less than mediocre overall. Ship is more confusing than it needs to be. Some elevator direction lights don’t work, need magnifying glass to read on board signage, decks referred to by name but elevators have ... Read More
Itinerary was great,ship was less than mediocre overall. Ship is more confusing than it needs to be. Some elevator direction lights don’t work, need magnifying glass to read on board signage, decks referred to by name but elevators have numbers, staff attentively listens to requests but usually does not follow through. One third of food was good, one third mediocre and one third poor. At any bar ask for a basic off the menu cocktail and they have problems. Especially if you’re from the east coast forget about the Italian and sea food restaurants. Theater too small for ships size, about 4,000 passengers and a 1,200 seat theater. Many nights had people standing and leaving. The steak house was an extra cost dinner that was worth the extra charge. They still have problems handling 4,000 passengers at meal time and excursion time. In the dinning room needed to have dinner before 6:00 to make it to the 8:00 pm show. Slooow dining room service. The cabin steward was a highlight of the ship. Cabins showing wear and tear. Read Less
Sail Date: June 2018
the first word that comes to mind about the Royal Princess is WAIT .... The ship is very nice the main plaza has a "rich" look. the ship has a nice layout, you should never feel crowded. The shows are different every ... Read More
the first word that comes to mind about the Royal Princess is WAIT .... The ship is very nice the main plaza has a "rich" look. the ship has a nice layout, you should never feel crowded. The shows are different every night, to satisfy every taste. Emergency drill is becoming a joke .... they do it only to annoy passengers ... what will people do in case of an emergency ... .eg. Costa Concordia .... The food is good either at the cafeteria or the dinning room. Menu covers all sections of "palate" beef, chicken, pork, vegetarian and fish. I think the staff was reaching the end of their contract .... they looked tired .... distant .... cold attitude but always polite. Saw better on other cruises we did only a dozen of cruises, first time on Princess, but never waited this long to embark the ship, never waited this long to disembark in EVERY port (up to 2 hours ).... unless you purchase a one of their excursions (read delux bus ride) Dining room you will wait to get a table if you are "selective" otherwise they place you with other who already have started their dinner .... Read Less
2 Helpful Votes
Sail Date: June 2018
Just returned from a 12 day British Isles cruise aboard the Royal Princess. This was our tenth cruise -- and first on the Princess line. My family and I decided to try Princess based upon the itinerary -- embark in Paris, then visit ... Read More
Just returned from a 12 day British Isles cruise aboard the Royal Princess. This was our tenth cruise -- and first on the Princess line. My family and I decided to try Princess based upon the itinerary -- embark in Paris, then visit England, Ireland and Scotland. Would say that the itinerary was GREAT! Spent two days in Paris before boarding the ship -- which gave us time to hit all the main spots -- Notre Dame, Palace of Versailles, Arc de Triumphe, and Eiffel Tower. Then spent a day in Normandy visiting Omaha beach and the American museum. Would HIGHLY recommend this plan --- a one day excursion from the ship would actually only allow you about 4 hours in either Paris or Normandy. Not enough time at all! In terms of the Royal Princess, I was painfully disappointed in most aspects of the cruise. First and foremost --- I missed the stipulation that men must wear long pants at all dinners. I realized this would be the case for the two formal nights -- but thought that tailored shorts and a collared shirt would be suitable for the other nights. On the first night we just ate at the buffet -- shorts were okay there. However, on the second night we went to eat at Symphony restaurant. My 34 year old son was wearing classic "dressy" shorts -- and we were told that he couldn't eat in that restaurant without long pants. Now it was about 8:50 pm and the restaurant was about half full .... additionally as we were held up at the front desk ... a young man about age 17 or 18 entered was seated while wearing polyester athletic shorts. I asked for a manager ... engaged in heated dialogue .. and was told by this employee that "your son is not a gentleman." I was in total disbelief that a worker would make such an offensive comment to a client!! I replied "Sir, my son is more of a gentleman in his Ralph Lauren shorts that you are in your white dinner jacket ... for my son would NEVER make such an offensive comment." At that moment, another waiter said we could be served in an obscure area of the restaurant ... where we did indeed eat our meal. Later that evening I contacted the Front Desk Manager and the Maitre' D to report this incident. Nicolli - the Maitre' D -- offered his sincere apologies. He said that the restaurant staff routinely have to deal with this situation -- banning men wearing shorts from dinner. He explained that it is a very uncomfortable problem for them. I promised Nicolli that I would write a review on Cruise Critic to inform future clients that men MUST WEAR LONG PANTS TO DINNER. So client beware -- Princess is a very traditional cruise line. Formal nights mean tuxedos and dinner jackets for men ... and gowns or cocktail dresses for women. If that is your pleasure, then Princess is your cruise line. For my family and I, we prefer more casual approach to our vacation. So this will definitely be our last Princess cruise :( Read Less
6 Helpful Votes
Sail Date: June 2018
We choose this cruise for the excellent itinerary, quality of Princess food, cabins and amenities. I would rate this cruise excellent in all these categories. The passenger logistics in handling the movement of passengers on or off ... Read More
We choose this cruise for the excellent itinerary, quality of Princess food, cabins and amenities. I would rate this cruise excellent in all these categories. The passenger logistics in handling the movement of passengers on or off the ship and other required on-board activities, such as customs, were so bad that my wife and I will be very hesitant about taking any future Princess Cruise. At Guernsey the line-up for the return tender took over 2.5 hours while the one at South Queensferry was at least 1.5 hours (this probably caused by all shore excursion tour buses arriving at the same time shortly before the advertised time for the last tender). Given that many of the passengers were seniors, Princess should be much more considerate of their difficulties in standing in queues (at times in the sun) for such extended periods. Other than those dealing with passenger logistics, all crew members were extremely helpful and obviously very concerned about passenger satisfaction. It is a pity that all of this was overshadowed by the lack of passenger concern / satisfaction demonstrated by those managing passenger logistics. Maybe this comes with such a large ship - seasoned Princess passengers seemed to know to arrive at the designate meeting area at least 45 minutes ahead of the designated time to presumably be at the head of the queue. On that basis their total wait time may have been 30 minutes shorter than that endured by those that arrived at the designated location only 15 minutes early. The key question for my wife and I is: do the slightly superior cabin, food and ship amenities adequately compensate for the terrible passenger logistics or should we go back to Holland America where we have had excellent cruises with nominally lessor cabins and food. Most likely the itinerary will be the deciding factor. Read Less
Sail Date: June 2018
The assistant cruise directors were AMAZING!!! The room steward as well, I cannot say enough good things about them. Staff - wonderful. However, the boat itself was run like it was a maiden voyage, terribly unorganzied. Muster ... Read More
The assistant cruise directors were AMAZING!!! The room steward as well, I cannot say enough good things about them. Staff - wonderful. However, the boat itself was run like it was a maiden voyage, terribly unorganzied. Muster station meeting - NO staff showed up to run it. Hundreds of us in the theater waiting on "mandatory" meeting that has no staff. We left after 25 minutes as did most people. First port, had to meet in huge room and wait and wait and wait. The staff lady told us one thing about our passports, but when we went to leave ship security would not let us go due to a passport issue. So I had another staff walkie-talkie the same lady in the wait room and she reiterated we could leave ship, but security said no. So that staff took us to her where she flat out lied - to us and that staff - and changed her story about what we were supposed to do with our passports. This happened to several people, we were all in the same waiting room, all heard the same thing, she was incorrect then lied to cover herself and caused us all to be dealyed. We had one Princess excursion, had to change busses before we even left, not even organized for their excursion. All our other outings were not booked with Princess. Two of the days we had no power in our bathroom mini-suite. Took total of 4 showers in the dark. First time the lights were back on when we returned to room after dinner, power died while we were exploring a port. Second day it had happened over night, also no power in any outlet in entire room, meaning no phones charged all night. It took 3 calls to the front desk from me, a call from my steward, and a call from another staff member in our hallway before a guy playing a game on his phone came to fix it - over an hour and a half. Since we were at a port, we had to take showers in the dark and have phones that died while in a foreign country. The issue was a breaker popped each time, could've been fixed in 2 seconds if anyone had bothered to show up to fix it. Long waits for tenders. Over an hour to come or go. Never experienced that on our non-Princess cruises with another brand. Interestingly, on the in-room tv, there was a taping saying how a large boat would be used to transfer passengers as well as the ship lifeboats, but that never happened. Also odd to me, we didn't travel far between ports but we ended up docking in several late. Again, never late to a port in our other cruises. Food in buffet did not change much, not great food. Pizza station very yummy! Did like that buffet staff brought drinks instead of serve yourself, the staff there was awesome also. Super slow dining room, waits every times, par for the course tho, only went twice. Bought myself the soda package, the bar staff were wonderful and personable when pouring my pop. Just of interest, the staff member we did not see was the cruise director herself. We weren't the only ones wondering who the heck our director was, and we attended most of the functions, at least three activities a night on port days, more on sea days. Other cruises, the director has been everywhere, talking to passengers, doing fun announcements, etc. Our director left after one dance celebrating the ship's 5th birthday even. Just thought it odd. Again, the assistants were WONDERFUL. Transfers to and from ship - I recommend to get your own. We booked from CDG to ship with Princess, no one was there to meet us, then we waited over 2 hours for bus. I asked staff twice if there would be a bathroom on the bus and both said yes. There was no bathroom. If we had used a taxi or other service, we would've arrived to ship at least 2 hours earlier. Also, staff didn't help with luggage, which we've never experienced, not even to load it onto the Princess bus, we all loaded our own luggage through the airport and onto the bus. From ship to CDG on Princess bus - gross, seats with gooey stuff on then, crumbs everywhere, disgusting. Also I am still waiting for my folio refund. I have emailed Princess three times about it and received nothing but automatic emails. Public bathrooms were extremely clean. Ship very clean in general. First two days a staff member commanded those entering dining room to wash their hands. For those going - you must put your keycard into a slot near the door to have lights work. Highly recommend all the activities onboard. Many more options than we are used to. Game shows, silly contests, Bingo, karaoke, trivia, shows, tea, tastings .. it's non-stop! Excellent staff, disorganized, plenty to do onboard, not great food, good price, great ports. Mini-suite big, balcony small. Expect bumps, have patience, be persistent if you shower in the dark, you will have fun! Read Less
3 Helpful Votes
Sail Date: May 2018
My husband and I chose this cruise because it is a cruise tour. I want to go to Ireland and he wants to go to Normandy. The itinerary suits our purposes. So we decided to go with Princess once again despite our past bad experience with ... Read More
My husband and I chose this cruise because it is a cruise tour. I want to go to Ireland and he wants to go to Normandy. The itinerary suits our purposes. So we decided to go with Princess once again despite our past bad experience with them on the New England cruise. We were hoping that time was just an isolated case. So we decided to give Princess another try. We were so disappointed for the cruise portion, but we enjoyed totally our land portion on Ireland and the Ring of Kerry. The embarkation and disembarkation were so bad and disorganized. The wait was long. The first tender port service on Guernsey was slow and the returning wait was hour and a half. Standing in line for such a long time was difficult for us as senior citizens in not so good health condition. The cabin was small in compare to the same category on other ships. However there are lots of storage space. The safe is in good size and on eye level. Our steward was very nice and attentive. Dining experience was not the best in the dining rooms as well as in the Buffet. Disappointed in the limited menu selection in the Dining Room. Each time when I had fish, they were not good at all. The salmon was dry, the basa was like semi-cooked; however the scallops were OK. My husband had steaks and he said they were well done even though he asked for medium rare each time. The meat was not the best quality and they were tasteless. The lobster was tough and rubberly. The shows were average, but the ventriloquist was excellent. Went on the whole day Normandy excursion and it was good. Lunch in the restaurant was not bad at all. We will go cruisetour with Princess if they have good itinerary to places that we have not been to, otherwise "NO' for cruise only. Read Less
Sail Date: April 2018
This was our second TA cruise. Our plane arrived 11 pm at Ft. Lauderdale the day before the cruise so we spent the night at the airport to save money. Embarking was smooth but the crush of people at the lunch buffet was overwhelming and ... Read More
This was our second TA cruise. Our plane arrived 11 pm at Ft. Lauderdale the day before the cruise so we spent the night at the airport to save money. Embarking was smooth but the crush of people at the lunch buffet was overwhelming and the food was underwhelming. I was hoping the boring food was not a sign of things to come. Our cabin was a balcony with a love seat. The decor was old 80s style. We both thought it was shabby and dated. Cabin steward was friendly and came to our rescue when we had been drinking and lost our room key. Had one special dinner at the Crown Grill which was decent with good service. The food in the dining room was mediocre at best.The food was tired and dated. I have no idea where they found those spindly little lobsters on lobster night. Really pathetic. Why even bother. The wait staff attentive. The desserts were outstanding especially the chocolate ones. The buffet was hit and miss - I did love the sushi, shrimp and roast beef but everything else was just ok with exception of the desserts which were quite wonderful. The buffet waitstaff was good when they were not pushing some wine tasting event or the like. I felt embarrassed for them having to bother people with sales pitches. I hate getting hassled to buy things when I am trying enjoy my meal. It was almost impossible to get a seat by the window. Most of the entertainment was fine. Although the comedians told the same tired jokes that might have been funny in the 1950s but were just boring now days. The new Silk Road production was ok but I wondered why on earth they could not use original music instead of pop songs. In some cases the pop songs did not match the story line. This seemed lazy not to hire someone to write original music and it ruined the production for my husband and I. The only standout in terms of talet was Perry Grant. He is such an original and unique talent. We loved his shows but so did everyone else and we could never get a seat. He should be moved to a larger venue that can accommodate all his fans. The library was small and had a smallish selection of books. i did like that they had many travel books. The library table was monopolized by the puzzle people. They hogged all the chairs working on their puzzles at all hours. When I tried to move one of their finished puzzles to take some notes on a travel book I was reading several of the puzzle people turned on me like rabid dogs. It was scary. The puzzle people should be moved to a different room or better yet throw the puzzles overboard. Excursion desk was great. The lady that gave the port lectures was wonderful. Bermuda was pleasant but not a place I would return to. Azores was amazing and spectacular. Lisbon had a horrible hop on hop off bus that was late and waited until it was filled so we were stuck on the bus for an hour. My advice is to just take a taxi to the tourist area.. Booked a local tapas and wine walking tour. Le Havre was boring. Disembarking was easy. Read Less
2 Helpful Votes
Sail Date: April 2018
My last 3 TransAtlantic cruises were on Disney Cruise Line, and I regret to say that Princess does not compete. Food selections were repetitious, fattening, and not suitable for vegetarians. Evening entertainment conflicted with dinner ... Read More
My last 3 TransAtlantic cruises were on Disney Cruise Line, and I regret to say that Princess does not compete. Food selections were repetitious, fattening, and not suitable for vegetarians. Evening entertainment conflicted with dinner times. I recommend seeing the excellent entertainers over the bad food. The Royal Princess orchestra was the best part of the entertainment. The 2 cocktail parties given by the captain were scheduled during show times. We were at sea for many days but the final formal night was scheduled for the night before we disembarked. We dressed in jeans and put our suitcases in the hall. Although this was sold as a "14 night" cruise, the beverage package was charged for 15 days, despite disembarking at 8 a.m. on day 15! Finally, our last port was cancelled due to weather which is not the fault of Princess, but facilitating our plans to return home could have been handled better. Read Less
9 Helpful Votes
Sail Date: April 2018
I chose this cruise as I have cruised Princess frequently in the past and it has by far become my favorite cruise line UNTIL this cruise. I have canceled all future Princess cruises due to this horrific experience. The lack of basic ... Read More
I chose this cruise as I have cruised Princess frequently in the past and it has by far become my favorite cruise line UNTIL this cruise. I have canceled all future Princess cruises due to this horrific experience. The lack of basic customer service was unbelievable. I understand they made the decision to not stop to do a pick up in Le Harvre due to weather concerns. I am fine with this issue as it is understandable however, Princess knew of this decision at 8 pm the night prior. The embarkation passengers were only told this at 7am the day of embarkation. Additionally, in the 7am email we were told to get to our transfer point and there would be princess reps to assist us on how to get from France to the UK (where the ship would be docked at). There was NOT. The only rep there was made it clear that it was his first day on the job and that he did not work for princess and that we were "lucky" that he was going to direct us to the airport. When we were shown to the airport, this rep did not know where he was going and then when he discovered that the flights to the UK were already sold our at 8am, he disappeared and we were left in the Paris Airport to fend for ourselves and find our way to the UK. The experience gets worse as after a day of travel, we finally made it to the ship at 11:30. Even our taxi cab driver assumed that we were crew as the way Princess treated us. When we informed him that we were passengers, he laughed and said, wait, you are on Holiday? You paid for this?? The laugher that came our of him was completely the way we felt. You really can't make this up. We checked in and were assured that there would be set up for us. There was, an egg sandwich left in your room from that morning. The smell indicated that it was indeed spoiled. That was it. One old egg sandwich for all the people in the room. The following day I visited the customer service desk, which should NOT be called customer service as the only this that I received there, was a hand in my face telling me "I don't want to hear about it! You need to contact Princess USA" That is very convenient for them since I was in the middle of the ocean. To give them the benefit of the doubt, I visited the desk 3 different times while on the cruise assuming that the first person was just having a bad day. Nope same reaction each time! Additionally, I booked 5 princess excursions during this cruise. Once was canceled due to missing the port for bad weather. I completely understand that. 2 of them, the busses broke down and left us stranded on the side of the road. One we were left stranded for over 3 hrs and missed most of the excursion and second we were stranded for over an hr and black smoke filled the bus. Much to my surprise, we were not provided with a full refund just a 50% OBC for one and 30% OBC for the second. Two busses on two different excursions break down and they can't completely refund since we missed most of what we paid to see?? The worst part of this cruise is that I kept the belief that once I arrived from the cruise that Princess would make this right. After all, I spent over $500 euros to get from France to the UK, having two busses break down and the entire ordeal. Boy, was I fooled. I was contacted by Princess USA stating that corporate was not going to refund anything further than they already had (one day cost for the cruise as an OBC). I was shocked. I immediately requested to speak to a supervisor. I was denied. I asked if they were going to refund my "pre-paid" Princess transfer from CDG airport to the ship. I was told no that I had to provide proof of alternate transportation. Princess failed to provide transportation as they weren't even there! There was no bus there as promised yet, I still have to provide proof that I took an alternate transportation. I was shocked!! I again, demanded to speak to a supervisor. Again my request was denied. I am a platinum member with princess and take about 3-4 cruises per year. I have canceled all future cruises on Princess due to this experience. Read Less
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