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2 Helpful Votes
Sail Date: August 2019
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back ... Read More
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back of ship; the room smelled!!!! it was also filthy, including bugs in the drawers and dust everywhere, also varnish all peeled from railing on balcony and rust everywhere.. Took 2 days to get moved and the new room at least smelled ok but was still dusty throughout, Not pleasant for someone with allergies. in new room we found children's sandals under the bed, toenail clippings on the floor (took them a week to vacuum them). Everything was an up charge, the coffee was horrible, and the ice tea was mostly water. the food was mostly bland and tasteless The only [and I do mean only] bright spot on this cruise was the service of the acupuncturist from the spa. Although quite expensive I feel she was worth every bit. Shopping was a joke, and the entertainment was exceptionally bad or nonexistent. Princess cruises; you have lost a customer for life with this cruise. Money down the drain Read Less
6 Helpful Votes
Sail Date: August 2019
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
2 Helpful Votes
Sail Date: July 2019
Had never cruised Princess before but chose for the port intensive itinerary of places we had always wanted to visit. Crown Princess exceeded all my expectations. Service & food were excellent. Horizon buffet offered an abundance of ... Read More
Had never cruised Princess before but chose for the port intensive itinerary of places we had always wanted to visit. Crown Princess exceeded all my expectations. Service & food were excellent. Horizon buffet offered an abundance of choices and variety. Staff was friendly and helpful. Excursions were well organized and guides enhanced the experience. Especially liked the Discovery tours in Guernsey & Cork. Yes - we kissed the Blarney Stone - was one of our favorite excursions. Would have liked more time in Edinburgh. Invergordan was a surprise. The locals were prepared for the cruise passengers and greeted us warmly. The visit to Normandy and the American Cemetery was exceptional and emotional. Our group was there when the chimes played the Star Spangled Banner and then Taps - no dry eyes after that! Ship never seemed crowded and was very clean. Cabin had plenty of storage space. Would definitely cruise with Crown Princess again. Read Less
2 Helpful Votes
Sail Date: June 2019
Joined the cruise in Le Havre which seemed to confuse a lot of things. Boarded fist day with cruise card, next day was delivered ocean medallion as well. First time I returned to my cabin door was already unlocked this needs to be ... Read More
Joined the cruise in Le Havre which seemed to confuse a lot of things. Boarded fist day with cruise card, next day was delivered ocean medallion as well. First time I returned to my cabin door was already unlocked this needs to be emphasised better as thought my room had been left unlocked! Internet MUCH faster with new system which is great. Loved the new beds very comfortable. New tvs are good with a lot of on demand tv shows and movies BUT did miss the bridge announcements coming through on tv. The tv weather was not updated for more than 7 days, stuck on an old forecast. My cabin was very warm had thermostat set on Lowest setting almost the entire cruise and very hot at night. Food was excellent. Didn’t wait more than 10 minutes for tenders, very slick operation. Ships tours as always are very expensive I did all of mine with similar itinerary online for 50% less. Shows We’re repetitive from previous cruise 18 months ago. I was given a new set of exactly the same forms the day after I embarked!! The most annoying thing is the non stop Effy and Art Auction leaflets. What a waste of paper. Perhaps people could sign up for these things rather than delivering to every cabin. My passport was taken from me in Southampton and returned on disembarkation day! As usual there were the chair hogs in International cafe who were not eating or drinking but taking up the chairs preventing others using them. Laundry is a nightmare 2 washers and 2 dryers for 2 floors and token machine not working! Would have enjoyed more time in some ports. Read Less
2 Helpful Votes
Sail Date: June 2019
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ... Read More
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ship was the great new sleep system. They have all new beds with fabulous pillow tops that call to you after a long day of touring! Our cabin was clean, but a little too small for a balcony. Also the wait staff was friendly. I celebrated a birthday on board and I felt the balloons and the card felt like a great personal touch. Made me feel special. Cons to this ship were the food. The buffet was a hit or miss and the dining room was below standard or what we are accustomed. The ship's aged and in many placed severely, like the pool deck at the back of the ship had wood splintering off the steps. We didn't use the pool as it was to cold, but I would be concerned for injury. It would have been nice to have a ship that offered a enclosed indoor pool for this British Isles cruise. There are no frills of amenities on board. I believe there is a basketball court. The entertainment was poor. We attended a concert, comedy, and a production. We booked 1 shore excursion, London on your own. Which basically was transportation into London. Immigration policies changed, so it took longer to get off the ship, cutting into our time in London as it is 2 hours each way. Leaving us 4 hours in London. Because the cruise offers disembarkation and embarkation in several ports, and South Hampton was one of them, disembarkation for an excursion seemed disorganized. In hindsight, this excursion wasn't worth the expense, $99 pp. I am glad that we booked all private tours. This cruise was port heavy, with 2 at seas days. We were pleasantly exhausted and enjoyed almost every port. I'm not sure we could have stayed awake for late night entertainment, although we did try them. All in all, we had a great vacation and loved loved loved Ireland and Scotland. We went into this cruise excited and positive and we couldn't be more pleased. Would I sail with Princess again? Yes! A long as it's a newer ship with a great deal. Read Less
3 Helpful Votes
Sail Date: June 2019
We had been recommended the ports on a British Isles Cruise from a friend. We found the ports on a Princess cruise. We had cruised Princess several times before and were expecting a level of quality in the ship and staff that ... Read More
We had been recommended the ports on a British Isles Cruise from a friend. We found the ports on a Princess cruise. We had cruised Princess several times before and were expecting a level of quality in the ship and staff that unfortunately we did not receive on this cruise. The Crown Princess seems to be a tired ship with a tired staff and crew. They seem more interested in selling you extras than providing the experience a Princess Cruise has been known for. The food was excellent. The desserts were consistently good. The entertainment was below par; the sound system made everything worse- tinny with excessive reverb on every musician and singer. The salon staff were hard core sales people determined to sell you more services and product rather than delivering on the services you purchased. The staff overall seemed as tried as the ship. Our steward did a good job, though we hardly some him and there aren't the extra perks Princess had provided in the past- the attention to details and the offering of services (ice, etc.) that we had been accustomed to. The one excursion we took with the ship was overprice and did NOT deliver on the items described on the Princess website. Overall we had a great time in spite of the disappointing ship and service. Read Less
2 Helpful Votes
Sail Date: June 2019
Wife and I, 60s, cruised the British Isles from Jun 17 to 29th, from L'Havre. Embarkation simple and efficient. Choose an inside cabin on the Aloha deck at a very low price; cabin we fine as was the cabin steward. Food and service ... Read More
Wife and I, 60s, cruised the British Isles from Jun 17 to 29th, from L'Havre. Embarkation simple and efficient. Choose an inside cabin on the Aloha deck at a very low price; cabin we fine as was the cabin steward. Food and service in the buffet was very good which was very beneficial since in the restaurant(s) it was very sketchy, many of the staff ill prepared to serve English speaking passengers. Many of the dishes just inedible, many not what you’d expect from their description, and a (very) few just splendid. Best to get a table for 2, so that you don’t get out of sync when sharing a large table but few are available, and when doing so you miss prime socializing. Tried the specialty Italian restaurant for $29 and was greatly disappointed in the fish served, yet wife had a great rack of veal (which I helped her with). That restaurant is on the 14th deck and aft. Little known and little visited is the adjacent bar and pool with bar, a quiet retreat. Entertainment was bad to poor, except for one or two nights in the theater. The venues in the small lounges were at most mediocre, and not frequented by many, except the heavy drinkers - some bought a 15 drink per day package for somewhere around $750. I think the crowd was an older one, and many retired after dinner; there was a new port of call almost every day, so many got a little tired-out. Ports of call were great, and for visiting there were many opportunities, with shuttles which ran from the ship into the cities for around $ 20 per person r/t (tendering, when necessary, was of course free). Many excursions were available from $100 to $250 per person. The seas were calm and the weather very nice; the norm for the first part of the trip, but as we looped back headed to Inverness, we caught warmth from the heat wave hitting Europe and by the time we hit Edinburgh, it was in the mid 70s. The night we approached L’Havre passengers were swimming! Like the tropics. A very mediocre trip and we would only go again if we could get even lower prices and stay in a balcony room. 12 nights in an inside leaves your sinuses open to adverse effects from the ship air conditioning, which was actually very comfortable. Read Less
4 Helpful Votes
Sail Date: June 2019
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or ... Read More
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or something so it put us behind to where tours had to be cancelled for 3 ports so it could get fixed! Very, very disappointed as these were important ports for my granddaughter. The excursion we booked w princess to go to paris on our own left us off at a location that we either had to walk a long distance to see sights or find a hop on hop off bus. tour ran late leaving the port so our time in paris was cut short - awful experience and didn't see much of anything. Extremely disappointed!! Lights in dinning room were either out or flickered the entire cruise - no one cared to fix/replace them. dinning time was moved from 6pm to 5pm which was way too early if taking excursions in port. We were put into a dinning room that was an overflow for 1st seating and for anytime dinning. at 5pm, this dinning room was empty except for a few other couples. not fun and did not promote the dinnertime excitement it would normally have - especially on formal nights. The entertainment on board was horrible. princess singers couldn't hold a tune. they had low budget commedians that were awful. the only entertainment in the lounges were game shows that the cruise staff put on and were so dumb. no live bands in the lounges nor magicians, hypnotists, etc. EXTREMELY LOW BUDGET - Overall, this trip wasn't worth the money on princess. The cruise experience was awful as were the staff at the front desk. Extremely rude and uncaring for all the problems the ship had. I HAVE ALWAYS LOVED PRINCESS CRUISES AND AM 1 CRUISE AWAY FROM ELITE, BUT AM DEFINITELY GOING TO RETHINK MY NEXT CRUISE AS THE PERKS OF STATUS DO NOT COMPENSATE FOR THE CONDITION OF THE SHIP Read Less
1 Helpful Vote
Sail Date: June 2019
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, ... Read More
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, souvenirs, etc. - first night someone asked for halls candy for sore throat - not available - week later heard same question and same response. Entertainment was good. Excursions very expensive and not accurately described. Travel time for excursions did not leave enough time to actually see what you went to see. Ship breakdowns frustrating, onboard construction and refurbishing interfered with trip. Captain kept us informed of problems but $100.00 rebate was a joke. Missing Guernsey was a highlight for us and we missed it because of ship breakdown and bad weather. Appreciate safety concern BUT. Understand Guernsey is quite often missed as it is to rough for Tenders so why continue to include it as a stop? Noticed immediately upon getting on ship a lot of people with terrible deep cough, some wearing masks. We took all precautions to wash hands regularly and avoid sick people BUT on Thursday June 13 we started with sore throat and by Saturday the cough. Where able to do Edinburgh but glad Sunday was sea day. 18 Hour travel time home on Monday was horrendous. Emergency Room Tuesday morning - we both have pneumonia and still recovering three weeks later. How many other people from this Cruise are experiencing the Will never travel with Princess ever again and will not recommend it to anyone. Read Less
8 Helpful Votes
Sail Date: May 2019
We chose our first Princess Cruise because we were celebrating my husband’s retirement - and we always wanted to visit Scotland and Ireland. We arrived in London 5 days early and visited the major tourist attractions. A Princess bus ... Read More
We chose our first Princess Cruise because we were celebrating my husband’s retirement - and we always wanted to visit Scotland and Ireland. We arrived in London 5 days early and visited the major tourist attractions. A Princess bus picked us up at Victoria Station and drove us to Southampton. Embarkation was very organized. We had to wait awhile, but chairs were provided and we were called in groups, so not too much standing in line. Our balcony stateroom was located on Deck 15 forward. It was clean and nice, and we loved the location. Our room steward was efficient, for the most part. We only saw him on check-in day. We asked that ice be provided each day, and he took good care of us for most of the cruise. However, the last few days, he took the ice bucket away and never brought ice again. There was an awful smell in one section our hallway, that never went away. It smelled like the carpet might have molded. We had to walk through that area coming and going to our room. It was disgusting. The people on this cruise were almost entirely quite old. We are 60ish - and were some of the youngest. I did see a couple of teenagers - who were probably bored to tears. This meant a lot of canes and scooters and slow walkers. They held up lines and elevators, and much patience was required on excursions as they took forever to load and unload buses. Many were very rude as well - cutting in line and ignoring instructions. The excursions were good, for the most part. We enjoyed the places we visited. Often, however, our play time was cut short - we would gather in a designated area on the ship and wait for our group to be called - then follow the leader up and down stairs to get off the ship and to our tour busses. Alternatively, we would follow that procedure to get on tenders - nightmare! There were not enough tenders, which meant long waits to get ashore and load the busses. All of this meant that the excursions sometimes got a late start - and we had very little time to shop or see anything on our own. If I had it to do over, I would definitely explore booking excursions through local companies - rather than Princess. We could have been off the ship earlier, had more time on shore, and saved money. The food was okay - but the choices were limited and became quite boring. If you want steak, visit the premium steak house onboard - do not order steak in the main dining room. I tried it twice and was thoroughly disappointed both times. The steaks were tough, tasteless, and full of gristle. I do highly recommend the creme brûlée, however. Room Service is still free - some cruise lines are charging a fee. But, the menu is extremely limited. Nothing memorable about the food at all. Entertainment on the ship was just boring. They definitely played to the older crowd - big band music, bingo, crafting get togethers, boring stage shows. I looked forward to the outdoor movies on deck. However, it was too cold on deck in the evenings and you couldn’t clearly see the screen during the day. We spent most of our ship time resting, watching tv, and eating. There wasn’t much else interesting to do. Staff was mostly efficient, but not too friendly. Unlike other cruises I’ve been on, the staff did not seem to enjoy their jobs, and were not particularly interested in the cruisers. They did their jobs, but gave nothing extra. Disembarkation was very smooth and quick. We had breakfast, met at our assigned location, and were quickly off the ship. The luggage was organized, and we met our driver in very short order. Overall, we enjoyed our trip because of the wonderful people in England, Ireland, Scotland, and France. We saw wonderful buildings and exhibits. I’ve always loved cruising, but this particular ship, with its boring entertainment, ho-hum staff, and limited food selection, was nothing special. I need to add - we were hot the entire time we were onboard. We lowered the temperature in our room as much as possible, but had to open our balcony door for cool air. All of the public rooms were hot, and we sweated through every meal. For that reason alone, I would not repeat this cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
We have been on Princess for 9 cruises. The 11 day itinerary for Paris and the British Isles drew us to this cruise. It was a good choice although with 2 busy pre-cruise days in Paris, and 11 days with 9 ports it was extremely active and ... Read More
We have been on Princess for 9 cruises. The 11 day itinerary for Paris and the British Isles drew us to this cruise. It was a good choice although with 2 busy pre-cruise days in Paris, and 11 days with 9 ports it was extremely active and probably not for people who are looking for a R&R vacation Embarkation at Le Harve was remarkably fast due to so few people starting the cruise there. We had no wait, took maybe 10 minutes. There are two other embarkation ports. People seem to be getting on and off constantly which does effect some of the usual rhythm of the time on the ship. The ship was clean, staff everywhere were friendly and helpful. The waitstaff exceptional in every dinning option. The MDR food good but we thought it has changed over our 15 years of cruises. Some recipes and dishes were a bit off, such as pasta sauce that was just too sweet for Italian Hubby. Entertainment, when we could stay up, was good, 3 very funny comedians especially. One thing we didn't like on this cruise was 3 tender ports, with slow access to the tenders and very long lines, more than 1 1/2 hrs standing in lines with hundreds of people trying to get back to ship. It was also very stressful to get off the ship, lining up for tender tickets at least 1 hr ahead of the start time in order to meet up with the private tours we booked. The ports of call: Guernsey, a beautiful English island with a fascinating past, both ancient and WWll with the German occupation. We had to take the tenders there, and got off in St. Peter Port a lovely, friendly little town with nice shops. There are pretty cottages and ocean views all around the island. In a private taxi you can do it in 3 hrs nicely. The locals are warm and welcoming and seem to be happy to share their special little island with us. London, no real option except bus tour which was long, never got off except lunch. Drive by of the big sights very unsatisfactory, $179 pp. Wehad expected photo stops at least and there were none. Ireland, Cobb/Cork , we took a private taxi tour of the Kinsale coast . The lush green of the countryside is lovely. Dublin and Belfast, all beautiful stops. We took Paddywagon tours in Dublin and Belfast to Giants Causeway. A fantastic value, Tiernan our driver-guide for both trips was fantastic, fun and a fountain of Irish knowledge. The Antrim coast is beautiful. The Museum in Belfast is free to see the "Bog people" and definately find your way to get a pint at The Crown-an iconic Irish pub. I think Scotland stole my heart, so beautiful , so much history. Get into the highlands! Taxi George Dunoon took us all around lochs chapels, Inverary castle and beautiful vistas from Grenoch. In the Orkney Islands, Kirkwall, The Standing stones of the Ring of Brogdar and ancient Neolithic age ruins of Skara Brae were facinating. In Invergordon, our best day, with a private guided tour. A kilted, very tall Scotsman , Gavin Nicholson of Invergordon tours, showed us the Highlands and included a scotch and chocolate tasting, a falconry display at Dunrobin castle , and a gorgeous highland drive. Edinburgh,was a day in town on our own. Edinburgh Castle and the Royal mile will take up all your time in port. Its easy to fill up your time on your own. We took a $25 taxi each way- they line up just off the pier. Disembarkation was very smooth. And transfer to Charles DeGaul airport took about 3 hrs. Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted a 15 day transatlantic with northern European emphasis. Never sailed Princess and probably wont be back. 2 1/2 hours to board in Southampton in a club class mini suite. Apparently mobility issues gets u on first but that was half ... Read More
Wanted a 15 day transatlantic with northern European emphasis. Never sailed Princess and probably wont be back. 2 1/2 hours to board in Southampton in a club class mini suite. Apparently mobility issues gets u on first but that was half the ship apparently. Ship was big and maximized cabin space at the expense of ship features. No where inside to escape the throngs...the Piazza reminds me of Vegas and is loud and always packed as there is nowhere else to hangout or lounge that doesnt involve eating or drinking. Overpriced tacky shops, library was a joke, cannot walk the perimeter of the ship on any lower deck, running track is on deck 18 and closed frequently due to wind and is also in the exhaust of the stacks. Elevators are slow and packed to the point we dreaded going to lower decks. Dining was hit or miss, steak house was great...most everything else average or below. Room service was always prompt but menu poor. Buffet mostly average to poor fatty high carb choices...meats dried out and self serve tongs are a health hazard. Never go to buffet at peak eating times...people are rude pushy and oblivious, no where to sit. Cabin L107 had the forward wrap around balcony and was wonderful...cabin service excellent. Disembarkation delayed and misplaced one bag...just hire a car to the airport as the bus transfer was painfully slow and people standing about blocking the unloading of bags. Overall we enjoyed the stops and room and had a good time once we learned how to avoid the throngs, bad entertainment and geriatric oriented events. Gym on this ship was remarkably good. Wont do another Princess cruise...so many better offerings. Read Less
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