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697 Princess New York (Manhattan) Cruise Reviews

We had been dedicated to the Princess Cruise line after a great experience with them. This 10-day, 3-port cruise was expected to be more of that same great experience. However, it was NOT! The food was horrible, the crew was in a bad ... Read More
We had been dedicated to the Princess Cruise line after a great experience with them. This 10-day, 3-port cruise was expected to be more of that same great experience. However, it was NOT! The food was horrible, the crew was in a bad mood/attitude and it showed. It was bad enough that we are probably going to cancel the cruise that we already had booked for 2020. Princess is no longer worthy of any attention. The low quality food extended to the formal dining room for dinner. They were unable to properly prepare any of the types of fish that they served (from one night to another). Terribly overcooked. Some nights we chose to skip it, due to the menu choices. Can you imagine Spaghetti being the featured special? Yes, that was their idea of fine dining. Princess cruise line has, in our view, dropped from Excellent, to Poor quality. They are no longer a good vacation option. Read Less
Sail Date October 2019
We chose the cruise due to hearing such great things about princess. There was absolutely nothing to do onboard besides shop... As two 30yr olds on our honeymoon it was completely boring on the days at sea. We found ourselves in our ... Read More
We chose the cruise due to hearing such great things about princess. There was absolutely nothing to do onboard besides shop... As two 30yr olds on our honeymoon it was completely boring on the days at sea. We found ourselves in our extremely warm cabin since the a/c didn’t seem to work. Even after complaining it still wasn’t fixed. Staff for the most part was great but doesn’t make up for the lack of things to do onboard. Food was excellent both in the dining room and in the buffet and restaurants. Entertainment was basically nonexistent unless you wanted to watch the same people play music all day or pay to play bingo. The ports were amazing. All of them were extremely beautiful. Although princess failed to offer many excursions that weren’t overpriced tours. Honestly very disappointed with princess and would definitely think twice before going on another princess cruise. Read Less
Sail Date October 2019
We chose this cruise for the length and where it left from. Overall, it was disappointing. My wife is used to being wow'd by the bartenders and they were very matter of fact and unwilling to try to make any drink that was not on the ... Read More
We chose this cruise for the length and where it left from. Overall, it was disappointing. My wife is used to being wow'd by the bartenders and they were very matter of fact and unwilling to try to make any drink that was not on the menu. The dining room menu was also subpar with Tilapia and spaghetti and meatballs in the main dining room. Best part of the trip was the entertainment. The cabin steward was very stealthy as we can't even tell you their name. Getting on and off the ship was the best ever experienced. Despite a lot of effort to fight rust, there was a lot of rust on this ship. We would not consider another Princess cruise. It was definitely below expectations in many areas. My wife ordered hot tea in our room and the status made it to "being prepared". She never received the tea and when we attempted to contact room service, no one could tell us anything. Read Less
Sail Date October 2019
We have been doing this cruise for many years, its so convenient out of NYC. To bad Princess doesn't use this port more often. We cruised the Caribbean Princess the first week it went partially "live", so we were looking ... Read More
We have been doing this cruise for many years, its so convenient out of NYC. To bad Princess doesn't use this port more often. We cruised the Caribbean Princess the first week it went partially "live", so we were looking forward to getting the full use of the new technology. We love the sea days, and this time particularly went to de-stress and not do a lot of things, so we didn't do the theater or any Lido deck activities. We love Aruba and St Marteen, so we just beached it there and did our annual 15 minute walk in Antigua. Getting back to the Medallion....Reading all the hype and guessing the expense on outfitting entire ships for this experience, we were expecting, I guess, too much. Reading here, that our first drink using the Medallion Class App, we were only to happy to oblige. So taking a seat at Crooners, I pull up my App and proceeded to order my drink, my husband on the other hand couldn't get his to work no how. Server comes over, she couldn't get it either, so he paid. One of the finer features we figured would help out, was the "shipmate finder". I couldn't get that feature to work on my phone, so I couldn't find him, but he could find me. We went to the Ocean tech team, and they pointed ME to the Passenger Services Desk to issue me a new Medallion as mine was DEAD. This was just after embarking. SO, we go upon our merry way, trying to get various aspects of this App to work. On the Caribbean Princess, (don't forget limited service) we would approach our cabin door and maybe 15 feet away you could here it unlock, now we were standing in front of our door waving our Medallions like birds to get it to function. The screen on the door didn't even acknowledge our presence, just the light on the door would turn green after a while. A few more days pass, husband still trying to get his "free" drink, now he can't find me. We Again go the Ocean techs, now they tell HIM his Medallion is DEAD and to go back to PSD for a new Medallion. So, we have now been to the Ocean techs 5 times to "help" us to get our Medallions to work correctly. Someone even took a work order on my phone to correct the problem, this was the second day, and would get back to me....never did. Second last day of the cruise, we went to Crown Grill, and my husband wanted to take advantage of the "free" drink. Server looked at his phone, showed him in our cabin, he just brought his drink and didn't charge him. In my opinion, this technology is a joke, rolled out too soon without making sure all the bugs are out of it. I didn't have the "experience" that has been hyped for over a year. Just give me my cruise card back and let me get on with my vacation. I did email the Ocean people with my experience as well Read Less
Sail Date October 2019
Repositioning cruise from NYC to Port Everglades. We're from the Tampa area. We bought our TPA-LGA flight from Princess EZ Air. Excellent price, and excellent flight, transfer and embarkation experiences. The Brooklyn port was ... Read More
Repositioning cruise from NYC to Port Everglades. We're from the Tampa area. We bought our TPA-LGA flight from Princess EZ Air. Excellent price, and excellent flight, transfer and embarkation experiences. The Brooklyn port was one of the most efficient that we've ever experienced. The ship was great as always....our third time on Regal. The first three days were at sea. First day was a bit choppy, but really fun to watch the seas. The remainder of the cruise was dead calm! Notably good points: Ample sunbeds despite it being perfect weather and a full cruise. The Retreat area is always great. Buffet was very good. We're early risers, and wish they'd open prior to 5am. Crooners was wonderful. Eunice and Benny took great care of us. The international café was always a delight in the early mornings. Notably no so good points: MDR....Slow, disorganized service. We ordered wine by the bottle. One night, they served us someone else's wine, another night they lost our bottle. Wrong entree's served one night. We just lost trust in them. MUTS daytime entertainment. Old, rehashed stuff. Crazy Rich Asians (they played this back in January!) Sheryl Crow concert from 2002 (also played back in January), Cirque du Soleil played at least three times. There was a guy playing steel drums occasionally. He was all right. Disembarkation was the easiest ever. We had transfers to FLL airport. Our disembarking group was called, and we just walked right off. No lines, no nonsense. The 10 minute bus ride was great, too. In all, a really nice experience. Read Less
Sail Date October 2019
We chose this cruise with friends of ours. We enjoyed our friends and the cruise very much. Our eating was scheduled for 5:30 pm at the Allegro dining room in the evening and Janice Sandoval was our waitress and Jeffrey Maderazo was our ... Read More
We chose this cruise with friends of ours. We enjoyed our friends and the cruise very much. Our eating was scheduled for 5:30 pm at the Allegro dining room in the evening and Janice Sandoval was our waitress and Jeffrey Maderazo was our assistant waiter and they were the BEST!!!!! We never had to wait for anything and they were very easy to talk with and also very knowlegable about the food and answered any questions that we had. The only time we felt any movement of the ship was on our first night and second day, but with patches ready to use we were fine. It seemed that the elevators were always busy when we wanted to use them but I guess getting that amount of people around on the ship would be a problem for anyone. The debarkation went fine for us although we didn't use the medallion as much as we could have. The internet was slow and I guess we are impatient as we didn't use it hardly at all. Read Less
Sail Date October 2019
We have been on many different cruises and Princess is and will continue to be our ultimate first choice for future cruises. Princess Cruises - always been a super experience always treated with respect,compassion and a sincere effort ... Read More
We have been on many different cruises and Princess is and will continue to be our ultimate first choice for future cruises. Princess Cruises - always been a super experience always treated with respect,compassion and a sincere effort by the majority of crew to service and please. Ship staff were nothing short of excellent. Multiple choices for dining, buffet or dining room, International Cafe, Alfredo's Pizzeria, Horizon Court, specialty restaurants. We prefer anytime dining, requesting a table for 2. Variety of Entertainment, comedy,music,performers,singers,dancers, events for everyone of all ages. Variety of musical bands generating passenger dancing nights. Very comfortable clean interior cabins. First class fitness center with all the required up to date equipment. Benefits/perks for repeat cruisers a major plus. Recent introduction of Medallion service application is a major step forward in enhancing cruise experience. Elevators can get quite busy with extended wait time but not an issue if you can take the stairs. Overall Pros considerately outweigh the too few to mention Cons. Read Less
Sail Date October 2019
Wanted to try leaving from New York. We left from Brooklyn and it was virtually effortless. We left on Halloween so lots of creative costumes on board. Did not want a lot of stops. There were 3 exceptional ones.This cruise served both ... Read More
Wanted to try leaving from New York. We left from Brooklyn and it was virtually effortless. We left on Halloween so lots of creative costumes on board. Did not want a lot of stops. There were 3 exceptional ones.This cruise served both purposes and was priced right. We usually prefer ships with fewer passengers but the on-board entertainment and venues more than made up for the size. Incredible shows. Comedians who were hysterical, the ventriloquist was amazing, musicians who could really play, and star gazing opportunities made for fun evenings. Movies on demand were great for late late nights. Days at sea filled with plenty of activities: trivia, Princess Pop Choir, Karaoke, sports challenges, book club,game shows, shopping or just lounging at the pool. Alfredos Pizzaria was the hidden gem with unique and fresh pizza toppings,antipasto plates, soups and desserts. As with any Princess cruise we have been on the service was impeccable. Excursions were all well received. Zip lining on St. Maarten, swimming with the stingrays in Antigua (staff here really loved the animals and enjoyed sharing them with us), and the submarine experience in Aruba were all top shelf. The ship docked in Ft. Lauderdale which is also an efficient terminal. The only thing wrong with it is the airport which is undergoing renovations which we hope will make it more passenger friendly. If you are looking for a relaxing cruise put this one on your list. Read Less
Sail Date October 2019
This was my 68 cruise with Princess and my third time on the Regal. Here are my top Pros: 1. Arny Galoyo in Crooners. He is the best Crooner entertainer by far!! and a reason alone to cruise with Princess. We have cruised many ... Read More
This was my 68 cruise with Princess and my third time on the Regal. Here are my top Pros: 1. Arny Galoyo in Crooners. He is the best Crooner entertainer by far!! and a reason alone to cruise with Princess. We have cruised many times with Arny and are still amazed at his versatility (sings in 9 languages!), his ability to take requests from passengers (knows thousands of songs, across multiple genres), his talent and wonderful personality (greets all passengers, speaks to them during breaks to find out what kind of music they like, always smiles and welcomes passengers to Crooners, makes us feel like family), and his ability to draw a big crowd (Crooners was always standing room only and when he was in the Piazza there were crowds on all three levels watching, and a full dance floor of passengers dancing.) 2. The production shows. We were fortunate to be on a "handover" cruise, meaning that two production teams were on at the same time, and we saw two shows performed by each of the teams. All of the singers and dancers were amazing! So talented and hard-working. A special shout-out to the dancers on the departing team who performed my favorite show "Born to Dance". Their energy and enthusiasm, after being on the ship for six months already, was outstanding. Made me break into a big smile. 3. Medallion. I had set up our medallions ahead of time at home, and we breezed through embarkation. I loved the fact that the medallion opened our cabin door. So much easier when my husband was carrying two coffees and danishes in the morning and could get the door opened quickly using his elbow! 4. Horizon Court. The variety was truly amazing. Mongolian buffet, Asian buffet, Italian buffet, Indian buffet, along with voluminous salad fixings, 3 carving stations per night, lots of breads, pastries, fruits, etc. It was so easy to eat most of our meals there since we never got bored and always found plenty to please us. 5. Cruise director Dan Falconer and staff. There was a great variety of game shows and different trivias on this cruise. Something that is not true on all Princess ships. Sometimes it is just "trivia" for example. Here we had music trivia, movie trivia, general trivia, geography trivia, etc. Never boring. As well as all of our favorite games shows. 6. Alternate dining venues. Alfredos (great pizza except the Margherita needs more basil), International Cafe (delicious hazelnut stollen at breakfast), Crown Grill (fabulous service and delicious sea bass and black and blue onion soup), the outdoor grill (love the cheeseburgers and fries) and Vines (great wine selection and delicious tapas). 7. Crew. In particular, our room steward and the bar wait staff in Crooners. Always smiling. Always helpful. Always greeted us by names. The crew on this cruise in all my interactions were friendly, courteous, smiling.....great representatives of Princess. 8. Entertainment. We were fortunate to have 3 prior Entertainer of the Year performers on board. So, the entertainment in the Princess Theater, between the production shows and these guest entertainers, was outstanding. Special shout-outs to comedian Carlos Oscar, and ventriloquist/singer Michael Minor. Great shows. We went on this cruise to relax after a few months of exceptionally stressful issues at home and work. The cruise did the trick. We LOVED our time on board, just relaxed and walked around in the ports (have been to all of these ports many times and have done many of the excursions. We just wanted to enjoy the sun, shopping, drinks and sights.) Thank you Princess. Read Less
Sail Date October 2019
After my planned cruise to cuba went i decided to go to new england. Pre cruise. I flew 2 days early to stay with my friend, i flew on swissair via zurich, a delay in zurich sadly. My friend met me ast the airport. As she had another ... Read More
After my planned cruise to cuba went i decided to go to new england. Pre cruise. I flew 2 days early to stay with my friend, i flew on swissair via zurich, a delay in zurich sadly. My friend met me ast the airport. As she had another cruise i had another hotel to stay the other day. I got the subway and bus to get to brooklyn cruise dock. Embarkation. I dropped my case to be taken onboard, then went through the priority for platinum members( not knowing i was not listed as platinum) then had a picture taken and boarded the ship. Used the new meddalion to access my cabin. Sadly only and inside despite asking for an upgrade. At the aft end of the ship,double bed,shower,no sofa bed. Lifeboat drill. I think it was in the theatre so very easy, just showed my medallion, very quick with only 1 language. Restaurants. I had anytime dining i had no chosen this so guess the other had sold out. The 1st night after sailaway i went to my restaurant but no room so took a pager and waited 30 mins then marched to another restaurant sadly i ended up sitting alone! I had breakfast in the buffet cause i do not think they did swiss muesli on the restaurant. Plenty of room to get a seat there. The other nights i had dinner in the main restaurant the anytime dining was much better sitting with other people. I had a friend invite me to join her special area for my birthday dinner with singers and a lovely cake. Entertainment. Great shows all singers and dancers, comedy shows. EXCURSIONS Not impressed with hop on bus i booked at halifax no titanic cemetary despite sign saying it was going there! BEHIND THE SCENES TOUR A bit pricey at $150 but saw a lot in 3 hrs stage,galley,laundry,photo area,anchor area,bridge. Sadly no pics allowed but a photographer went round and took pics which were free plus apron and a rpobe to take away. Disembarkation. No announcement about leaving the ship, i walked off the ship and was pretty quick. Cruise in all. Lovely ship,good food,entertainment. Read Less
Sail Date October 2019
Third year in a row we've been trying to take this cruise, but couldn't due to scheduling conflicts. Absolutely great cruise. The Regal Princess is still in great shape, and looked it. Constant upkeep throughout the whole cruise. ... Read More
Third year in a row we've been trying to take this cruise, but couldn't due to scheduling conflicts. Absolutely great cruise. The Regal Princess is still in great shape, and looked it. Constant upkeep throughout the whole cruise. Crews were doing exterior hull painting before we even disembarked in Halifax. Halifax: Easy disembarkation. In port with the Caribbean Princess. Easy access to our private tour right out front of Terminal 22. If you want a good local beer, due yourself a favor and skip Garrison Brewing and walk down Water Street to Alexander Keith's. Saint John: Again, easy disembarkation, right in town. Late night here, so we had both lunch and dinner off the ship. Caribbean Princess with us again. Last cruises of the season, so many bargains in the local shops to be had. Sea days were great as always. Smooth, calm seas and pleasant temps for this time of year. We felt that the whole crew were in their grove, so to speak, as service was really good throughout the ship for the whole cruise. Captain Tim Stringer commanding. Seas were extremely smooth for this time of year, and weather was perfect. We had a "sideways" interior, A419, located mid ship. Great location and easy access to center stairs. Food was great, both in the dining room and the Horizon Court. International Café had some great selections everyday. As always, had our embarkation lunch at Alfredo's, outstanding as always and quiet and uncrowded. Last night of the cruise, we were fortunate to catch a performance of the Princess Rock Orchestra in the Piazza. They were outstanding! If you see a performance listed in the Patter, make sure you go, assuming of course you like Rock- n- Roll. Looking forward to at least one more cruise on the Regal before she leaves the east coast late next year. Read Less
Sail Date October 2019
We chose this particular cruise because of free gratuities, new ship (to us), new ports (4), and considerable cabin credit we received. This was a "back-to-back" cruise that first transited north to Canadian ports and then ... Read More
We chose this particular cruise because of free gratuities, new ship (to us), new ports (4), and considerable cabin credit we received. This was a "back-to-back" cruise that first transited north to Canadian ports and then southbound to several southern Caribbean ports for a total of 15 nights aboard. Ship was repositioning for the winter from NYC to Fort Lauderdale. We flew into New York the night prior to embarkation, staying at the Hampton Inn at LGA. UBered to the Brooklyn cruise port. The embarkation system there seemed to be in need of better direction. We had set up our "medallion" disc prior to leaving home, so we popped right up on their system on the first effort. Being Elite passengers, we were able to by-pass the standard line, but here is where it becomes confusing. We had wine we were bringing on board to declare, but there was no table/staff to declare it to.....at least not very visible with hundreds of people milling around. There was a table we found by chance that had a form required by Canadian authorities we needed to fill out, with no signage about it. We were directed by one staff member to proceed in one direction, only to be told by staff at that direction to turn around and retrace our steps. Eventually we found the right staff person whom could process our account and sent us onto the ship....whew!! The ship itself is nicely laid out. The Piazza seems wider than that space on other Princess ships. All the inside activities occur on the 5-6-7 decks, as is standard on Princess. Regal is a big girl, almost 1100' long, and has a capacity of about 3,600 passengers, but we sailed with about 3,000, as we were told. Our Balcony cabin felt spacious, and the bathroom space is improved. Sound blockage is quite good between adjoining staterooms....never heard our neighbors through the walls. The medallion "stateroom door unlock" was convenient when you approached with items in your hands. We choose late "traditional" dining so that we can develop a relationship with our wait staff over the course of the cruise. We chose a table for two, surrounded by like tables of two around us. Our waitstaff, Victor and Jay, were professional, with excellent English skills. The MDR (Allegro) is nicely laid out at the stern of deck 6, and it never seemed overly loud in there. Food and beverage orders were quickly dispatched to our table and presented well. The majority of foods presented were delicious, with a few "unknowns" we experimented with, we scratched off the "must-try" list. The ship itself is in good shape. Despite round-the-clock maintenance, there will always be a scrape of rust here and there.....just the nature of ships in a marine atmosphere, they work hard at keeping it up. The dedicated walking/running track located aft on deck 17 is a better fit for the active set avoiding the "strollers" on the old promenade walkways. The water feature is entertaining. Food is available everywhere on the ship...burgers, hotdogs, pizza, cocktails, ice cream on the pool deck. Alfredo's pizza was good for a generous pizza and beer during the day. Pub lunches in the Wheelhouse bar were well attended. The Princess theatre located forward is well laid out, with plenty of exits, allowing rapid entry/exit into there. Perfect sightlines throughout. Casino is quite large if that's your thing. The internet speed on this ship was the fastest we have experienced on Princess ships....hope it spreads to the rest of the fleet! We had a lecturer on board (Franz Schneider) who knew all things about ships and seas and provided excellent information on these topics during his lectures. Activities throughout the ship were constant from sunup til night owl hours, offering something for everyone. We had two different ship Captains during this voyage (Captains Stringer and Maresca) whom kept us highly informed about the ship itself. The new medallion system in place on this ship does expedite the purchase of goods and beverages on board (more about medallion later in this review). The cruise director Dan, and asst CD Kyle were funny, energetic, quick-witted, and fun to be around. Entertainment on board was top shelf....funny comedians, song/dance performances, Opera, etc. Princess offered a "rock-n-roll night" one evening in the Piazza base, composed of performers mingled together from all the bands/singers on board, and we feel it was the BEST live musical performance we have ever encountered on a Princess ship!.....we hope it goes fleetwide. Easy on-off access in all ports we visited. Used Princess excursions for Antigua and "Bernard's Tours" on St Maarten, (highly recommend Bernard's….have used them before with great results). All crew members were pleasant to us, always a smile. One bar waiter offered us a way to purchase ship wine by the bottle, which lowered our per-glass expense. Disembarkation in Ft Lauderdale was super-smooth.... the time it took to exit the ship was dictated by how fast you chose to walk. 90% of our cruise experience was positive. Now, we'll mention a few of the "speedbumps" we encountered.... 1. Sauna and steamroom …. these offerings have been "standard complementary" on the grand class and other class Princess ships, and located adjacent to the fitness center. On this ship, they have been moved to the opposite end of the ship and placed in the "Lotus Spa", requiring you to purchase a spa package to utilize these functions which are free on other ships. Left a bad taste in our mouth with the new "nickel and diming" policy. 2. The "medallion system" …. the jury is still out on this one. It opens your stateroom door for you upon your approach, which is good. We could never get the app to do a food order through our stateroom smart TV. It would routinely boot us off after a few hours, requiring input of your personal info multiple times over the day. It knows where you are at all times, which can be a little too-much big brother. It does expedite the purchase of beverages, goods, and services on board, because the staff member you are interacting with already knows your name, your face, and room number as they interact with you. No signing for anything anymore aboard this ship. We think the system needs a lot more tweaking to make it user-friendly/foolproof, especially for the senior crowd. 3. Noticed in several of the men's restrooms in the public area's that the floor layout/design prevents rapid use of these facilities...… paper towel dispensers located directly in front of a swing-in door, one sink for 3-4 simultaneous guests, just poor design flaws. Other than these few "speedbumps", the Regal is a classy, elegant, ship that we wouldn't hesitate to call a temporary home, sometime again in the future. Sorry to disappoint the "Debbie-downers" we encountered on this ship, but you will have fun on a cruise ship if YOU choose to do so. Hope this review helps! Read Less
Sail Date October 2019
Wanted to try out Princess Cruise. Sailed for the first 1/3 of this 15 Night Caribbean Cruise (i.e. the Canadian Atlantic Provinces Getaway). Expectations fully met and exceeded. Excellent service, everything very clean, and the food was ... Read More
Wanted to try out Princess Cruise. Sailed for the first 1/3 of this 15 Night Caribbean Cruise (i.e. the Canadian Atlantic Provinces Getaway). Expectations fully met and exceeded. Excellent service, everything very clean, and the food was outstanding. Horizon Court buffet was great, the evening dinners were as good as any top restaurant I visited in my many "pre-retirement" days of business travel. Sabatini's (the specialty restaurant we chose) was absolutely amazing. Excursions were great. Loved the fitness Center. Room steward was excellent. Of course, cannot expect perfection: Minor issue with my Medallion not always unlocking our stateroom door, but Guest Services promptly took care of that. Another minor issue was our Canned Soda package. Prior to the cruise I asked by phone exactly how that worked (possible to get the soda anywhere on ship, or just delivered to stateroom). The person I spoke with said anywhere onboard. Turns out that's not the case, Found out it's only delivered to the stateroom. After we got that straight, just brought our canned soda with us to dinner. Already booked the 15-night transatlantic British Isles & Northern Europe Passage! Read Less
Sail Date October 2019
Download and complete the Ocean Medallion ahead of time makes embarkation and disembarkation at all ports a breeze. The Regal Princess is beautiful and well maintained. Crew and staff were very pleasant and helpful. Salute to Caption Tim ... Read More
Download and complete the Ocean Medallion ahead of time makes embarkation and disembarkation at all ports a breeze. The Regal Princess is beautiful and well maintained. Crew and staff were very pleasant and helpful. Salute to Caption Tim for a relatively smooth ride during a major storm that kept us from docking at St John !!! Regal Rock Orchestra was amazing ! Tours were well organized and Newport, Bar Harbor, and Halifax are wonderful coastal towns to explore. Food for the most part was high end. Minor notes: 1) the bathrooms are "really small" ,2) breakfast at the Horizon Buffet had lots of selections, but food for most part was on the cool to cold side so use the Made to Order Omelet station, 3) due to low lighting in the Crown Grill I unexpectedly ate a large piece of fat but otherwise it was the best food on ship, 3) the water taxi service needs improvement at Newport. This was the only port that Tours did not disembark as a group and even thought I allowed 1 1/2 extra time to get to port I almost missed my tour, so plan ahead 4) the Compass app of Ocean Medallion never worked for me or others on the ship, even with a visit to Internet Café for tech help, but everything else worked on the app worked as designed, and 5) Peggy's Cove is beautiful coastal fishing village, but for the hour ride out, ONLY an hour there, and another hour ride back and the fact most tours go there (we were the only ship in port and we had 10 buses on site) it was over crowded and by the time you get though the gift shop (where the bathrooms are), it doesn't give you much time to explore the site, so I don't think it isn't worth the tour prices. Again the above are all minor points and did not take away from a wonderful, relaxing, get-a-way. Overall a wonderful experience and would book another cruise, even this cruise again with Princess. They really mean " Come Back A New " !!! Read Less
Sail Date October 2019
We were in a large group. Perfect fir us to hang out and also do things separate from group. Our room was great, service was not amazing and the communication of where entertainment was held was missed by most of us. Probably our fault. ... Read More
We were in a large group. Perfect fir us to hang out and also do things separate from group. Our room was great, service was not amazing and the communication of where entertainment was held was missed by most of us. Probably our fault. We all had many drinks, ate with the sane servers each night and no attempt to make trip special was seen. I just found that the service was not personal or personalized in any area. Some of the bar staff were rude and the wait times were long. Overall a good trip, just surprised by the lack of smiles, greetings and interaction from service personnel. Comedy show was great, the pool area was nice and the fitness center all though crowders at times, it was nice equipment and you were able to get a good workout in daily. Highly recommend the drink packages! Making reservations for dinner was easy. Read Less
Sail Date October 2019
What most determined our choosing this particular cruise was The Itinerary and most of all it was out of NYC which is driving distance away. We have traveled Princess before. This is a newer ship in good shape. The cleanliness of the ... Read More
What most determined our choosing this particular cruise was The Itinerary and most of all it was out of NYC which is driving distance away. We have traveled Princess before. This is a newer ship in good shape. The cleanliness of the Ship was great. Our cabin was quiet and extreemly clean. The quality of food was not as good as it was two years ago when we traveled on the same ship. Things that determined the Average Rating are as follows: 1. Cruise Line has cut back on the quality and quantity of food. An extremely small portion of lobster. Dinner featuring fried chicken had two very small pieces of dark meat. 2. Medallion does not always work - A passenger card is much better. After taking twenty-five cruises the card is a better way of cruising. Medallion tracks you everywhere - Big Brother. 3. The final bill had charges we did not make. Wasted 1/2 hour on disembarkation day getting it corrected. This has NEVER happened before on any of twenty-five cruises we have sailed on. Read Less
Sail Date October 2019
We had a great time on our New England/Canada cruise on Regal Princess. Embarkation was an absolute breeze. It pays to download the Ocean Medallion app and complete the process on there. Embarkation was less than 10 minutes from curb to ... Read More
We had a great time on our New England/Canada cruise on Regal Princess. Embarkation was an absolute breeze. It pays to download the Ocean Medallion app and complete the process on there. Embarkation was less than 10 minutes from curb to ship, while others were taking much longer because they weren't "Ocean Ready". We used Lyft to travel from our hotel near Wall Street and that was a very easy process. Our first stop was Newport, RI and we tendered to that port. Allow plenty of time to tender if you have an excursion. We didn't have anything planned so we used Lyft to get to the Newport Vineyards/Taproot Brewery. It was fantastic! Excellent flight of beer and delicious food. Next stop was Boston. We took Lyft to the Bunker Hill Memorial and walked the Freedom Trail in reverse. Finished at Harpoon Brewery near the pier for another flight of beer. Next was Bar Harbor which was also a tender port. This is a beautiful little city that is very walkable. We chose the Acadia National Park Tour (white & green bus) and had a fabulous tour. We followed that with a lunch at Testa's for a lobster roll & lobster mac n cheese. Lots of good places to shop. Our 4th stop was Saint John, NB which was cancelled due to inclement weather. Our last stop was Halifax which was my favorite. We arranged a tour with Halifax Titanic Historical Tours which was simply amazing. Please look this up if you are going to be in Halifax. Paul will not disappoint! Overall, we loved the ship. The clientele on this ship was a bit older so patience is the key. Simply because many have mobility issues and take a little extra time. The dining staff was top notch and the food was delicious. We ate all our dinners in the man dining room and had the 7:45pm seating. We didn't dabble much in the entertainment so I can't really speak to that. Lots of great places to hang out and play cards or have a drink with friends. With the new app you can order a drink anywhere on the ship and have it brought to you! The casino was good and even had a few "non-smoking" nights if smoke bothers you. A great ship and a great itinerary! Read Less
Sail Date October 2019
The Princess Regal was a beautiful ship with great food, great entertainment, and decent activities. The best part of the cruise was the ship staff. Every person that we encountered was amazing. I can't say enough about our ship ... Read More
The Princess Regal was a beautiful ship with great food, great entertainment, and decent activities. The best part of the cruise was the ship staff. Every person that we encountered was amazing. I can't say enough about our ship steward Dax, the Vines Bartenders Viktor, Sydney, Ronnell, and Gracia. New England was beautiful- New Port, Boston, and Bar Harbor didn't disappoint. Weather prevented us from making it to the St. John New Brunswick port, but we made it to Nova Scotia. I don't have to go back to Nova Scotia- very little to do and not a very pretty city. But if you do go I highly recommend the Segway Nova Scotia tour. They were amazing and it was very fun. We had a balcony room and saw 2 wales and hundreds of dolphin. If you can afford the balcony or if it's a splurge, it is definitely worth it. We looked forward to getting to our room every night just to lis6to the ocean. Just beautiful. All-in-all the Reg was top notch and we were very pleased with our cruise. Read Less
Sail Date October 2019
We had always wanted to see the fall leaves in the NE and this trip did not disappoint. The ports were perfect and even when weather prevented us from going into St John the cruise staff made it a fun day at sea. Our room had plenty of ... Read More
We had always wanted to see the fall leaves in the NE and this trip did not disappoint. The ports were perfect and even when weather prevented us from going into St John the cruise staff made it a fun day at sea. Our room had plenty of space with lots of drawers, shelves and closet space. We like an interior room because we spend most of our time out and about watching shows, playing games, listening to music or walking the ship. We also like the darkness because we could sleep a little later without daylight coming in. The food was fantastic, lots of seafood and chocolate. There is something for everyone. The Horizon buffet is very good and not your typical cafeteria food. The entertainment on this cruise was some of the best I’ve seen. There was music, all types, comedy and tons of interactive trivia gameshow type activities. We have been on many cruises and this ship is the most beautiful I’ve ever seen. I was worried when I saw how many passengers it held but it never felt crowded. The Piazza is very large with tons of sitting areas so lots of people could be there but it was never cramped. Read Less
Sail Date October 2019
We chose this cruise because it offered opportunities to visit California and enjoy a cruise. However, many seniors and handicapped people were on this cruise. I felt they were not as accommodating for them. The elevators could not ... Read More
We chose this cruise because it offered opportunities to visit California and enjoy a cruise. However, many seniors and handicapped people were on this cruise. I felt they were not as accommodating for them. The elevators could not accommodate walkers, wheelchairs, scooters and able-bodied cruisers. They were so small that they could hardly accommodate 12-13 people when the capacity was 18. They need to figure out a way to help the handicapped if they want them to be assessible to all areas. They did have 3 pool areas; one for families, one for adults with no children, and one for those who wanted more privacy. Be selective about the excursions. Some of them are not worth the money. For example, our San Diego excursion cost $60 each to take a 4-hour city tour where you really did not get to spend time walking and checking out the local sights. The marina had an area just down from the ship that was great with shopping, tours, and restaurants that was within walking distance. The wine tours, Carmel and Monterrey were very nice. Espanada Mexico was a very poor tour to the shopping area; I would not recommend that tour. We heard that the Steinbeck excursion was very good as well. Do some research before your choose your excursion. Sometimes, it is just nice to enjoy a day on the ship and walk to nearby areas. The staff was very friendly, helpful, and make the trip great. Embarking and disembarking went smoothly. I would definitely take this cruise again. Read Less
Sail Date October 2019
Our class chose this destination on a majority vote for our 45th college reunion. We wanted a cruise that would take us to the East Coast and Canada for the Fall Foliage. Our travel agent suggested a Princess cruise based on previous ... Read More
Our class chose this destination on a majority vote for our 45th college reunion. We wanted a cruise that would take us to the East Coast and Canada for the Fall Foliage. Our travel agent suggested a Princess cruise based on previous clients' recommendations. The embarkation was smooth and all the staff were very helpful and showed us the way to our stateroom and the dining room for lunch. Our stateroom was in a quiet location, clean, had a balcony, and the space was just right for my husband and me. The bed was very comfortable and the comforter was light and warm. The Medallion made it so easy to get in and out of our room, go through lines when exiting or returning to the ship. It also made it easy to shop, pay for drinks or other items on the ship; we did not need to bring our wallets and money on board. The food, entertainment, service and staff on the Regal Princess were all first rate!! I will return to this ship for another cruise with family and friends! Read Less
Sail Date October 2019
I went on this cruise with Mom and Sister (girls only). We had been a trip together in a long time. We had a great time. The pullout sofa bed was the most comfortable pullout I have ever slept on. Our waiters, Guisepee and David, were ... Read More
I went on this cruise with Mom and Sister (girls only). We had been a trip together in a long time. We had a great time. The pullout sofa bed was the most comfortable pullout I have ever slept on. Our waiters, Guisepee and David, were great. They were very attentive and anticipated our every need. We got to sit in the Club dinning area and were able to dine at anytime during the hours they were opened. The lobster was out of this world. I got to eat it twice on the ship and once on an excursion. Great excursions also. All tour guides were knowledgeable and were fun to listen to. I loved seeing the lighthouse in Peggy's Cove. Great place to visit. They only negative was I did not believe there was enough shopping available on the ship. The shops they did have had limited things in them. Read Less
Sail Date October 2019
We chose this cruise for the itinerary, After first day I was injured and not able to return to ship, due to being hospitalized for 4 days. No one from Princess has yet to inquire what happened to us, or where we were. So much for checking ... Read More
We chose this cruise for the itinerary, After first day I was injured and not able to return to ship, due to being hospitalized for 4 days. No one from Princess has yet to inquire what happened to us, or where we were. So much for checking in and out with the new Medalion system. They had our phone # do they not care about their passengers? It's been 2 weeks. Yet they were happy to charge my credit card.i called Princess from my hospital bed, but was put on hold and then hung up on. Port authority was able to get our belongings fedexed to the hospital, and asked them to cancel our shore excursions for St Johns, but that didn't happen either. Since we arrived home I have received several how was your cruise surveys, and here are some future cruises you can chose from. I did send them an email but have had no reply, so much for being Elite. Read Less
Sail Date October 2019
We have not been on Princess for about 8 years and decided to do the Canada New England itinerary on the Caribbean Princess. She is definitely not the right ship to do that itinerary. It was cold and the decks were unusable which led to ... Read More
We have not been on Princess for about 8 years and decided to do the Canada New England itinerary on the Caribbean Princess. She is definitely not the right ship to do that itinerary. It was cold and the decks were unusable which led to overcrowding inside. If the ship had had a covered pool at least we would have been able to spend some time outside. When we joined the ship we were delayed in New York for several hours as they were doing extra cleaning for Norwalk. We were under Norwalk protocol for several days - we found out when we got on board that they had had Norwalk for several weeks and hadn't been able to control it. There were many gaps in the protocol (allowing people to handle condiments at the hamburger and pizza bars and the paid coffee bar). Most annoying was the lack of seats for the show. There were 3019 people on board. The theatre only held 848 people and there were only two performances of any show - so 1696 could see it. If you weren't in the theatre at least an hour before the show started you were not going too get a seat. With the deck unusable there weren't a lot of entertainment options. Tried to talk to the front desk about it - they didn't care, left a note for the cruise director - he never got back to me, left a message on Princess' Facebook page - they told me to contact the front desk (which I already had), emailed Princess Customer service a week ago - haven't heard from them. We spent an extra day in Boston and missed Bar Harbor and St John and Princess offered us a 20% credit on a future cruise - so we have to buy another cruise to get any compensation. Definitely not good enough. The food was okay - but as we haven't been on Princess for 8 years we saw a definite deterioration in the quality of food offered in the dining room. The steak has been removed from the "always available" menu and replaced with a hamburger, there was chili on the dinner menu in the main dining room! All in all a disappointing cruise for many reasons. Read Less
Sail Date October 2019
We took this cruise because we wanted to see Fall foliage, enjoy some cool weather and visit a part of the country we hadn’t yet visited. The ship went to great measures to avoid a repeat of an apparent increase in the level of GI ... Read More
We took this cruise because we wanted to see Fall foliage, enjoy some cool weather and visit a part of the country we hadn’t yet visited. The ship went to great measures to avoid a repeat of an apparent increase in the level of GI outbreak they experienced on the previous cruise. Crew was constantly wiping down, and no passengers were allowed to handle buffet serving utensils for nearly four We had to endure four long sea days due to cancellation of two port calls caused by high winds up to 95 KPH. Very disappointing. We were only offered 20% discount on a future cruise as compensation. Saw very little fall foliage color change until our departure home out of Montreal. We took no excursions, as they didn’t look very interesting and were VERY pricey. The onshore taxi tours available were much less expensive. Highlights were the Newport mansions from the “Gatsby” era and the Marine museum in Halifax. The port cities themselves were pretty dull. Very modern buildings, lots of museums and old cathedrals. The dining room and buffet food was very underwhelming. Carved offerings, deserts, breads and pastries, were lousy. Lots of casseroles (perhaps re-purposing?). Minimal veggies. The Indian food was okay. First cruise I’ve gained NO weight! Buffets and seating areas were very crowded, and a lot of walking involved to find everything. The Crown Grille was the exception; outstanding food and service! The outdoor deck ice cream and coffee bar had the best soft-serve ice cream I’ve had. Hot dogs and pizza by the pool were good, but the burgers were mushy. The chili they use is NOT chili. Very limited boutique on-board shopping with very small selection. The biggest surprise was the entertainment! Best we’ve experienced on a cruise! All the performers were so highly experienced, multi-talented, professional and gifted! Every show was worth attending, even more than once! Great variety of superb entertainers! The Medallion system used by Princess is really innovative and worked well. Great ease of room entry, ordering drinks, gaming, embarking/disembarking, locating your fellow travelers, chatting, etc. The internet was the best we’ve found on a cruise. Easy to connect, pretty fast and great value for unlimited use of four devices. The barista style coffee drink package was a very good deal. Very limited live TV in cabin, but good movie choices. The shower was smaller than those found in a travel trailer. Don’t drop the soap! The new beds are wonderful! The cabin steward we were assigned was excellent and very friendly. Most of the rest of the crew always seemed like they were pissed off about something. Nice outdoor movies, but usually too cold and wet to enjoy. Not much else going on outdoors this time of year. The hot tubs were just lukewarm, so no one used them. There were no kids on board other than a few babies. Lots of seniors like us. Many walkers, wheel chairs and scooters on board that seemed to get around without too much difficulty. Bottom line, this cruise was several notches down from the last Princess cruise we took in 2005. But then so were the last Norwegian, Royal Caribbean and Holland America cruises we’ve taken in recent years. It seems great food and service has moved to the higher end cruise lines. Everything on the cheaper lines seems more geared toward families and individuals wanting to consume mass quantities with little discretion toward quality. Read Less
Sail Date October 2019
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