We chose this as our bucket list cruise around the world. First the two items that were positive about this cruise:
1.The cabin stewards and the personnel in the Horizon Cafe were terrific when it came to service
2.The Horizon Cafe Buffet had a great selection of food which was well prepared and had a tremendous variety.
Unfortunately those are the only god things I can report about this ...
A World Cruise (WC) was on my bucket list and Princess is our preferred Cruise Line (4 of us). This was NOT a cruise I would repeat nor recommend. The Island Princess is old and needs A LOT of repairs - rust, mildew, mold, water leaks, cabin entry doors not opening and more. All major safety issues - I worked in Transportation Safety for over 20 years and Island is NOT a safe ship unless it has ...
We booked our World Cruise while on Antartica cruise 2020 on the Coral Princess. We had such a good time we decided to book the World Cruise 2021. The cruise was pushed to 2023 due to covid. Island Princess was rusty from the day we boarded Jan05. The entire ship was rusty. The sea witch logo was crying rust tears. The menu in the dining for 111 days never changed. We never had a hot meal. The ...
This was on the 28 day cruise from Rome to Singapore.
1. The restrooms in the common area (levels 5, 6 and 7) had 50% or more consistently closed due to maintenance or were not functioning. There must have been issues in construction or a maintenance issue for this to occur with such a new ship. I reported this problem to the Passenger Service Desk.
2. There was condensation ...
Paid extra for Club Class but nothing Princess advertised for Club class came to fruition, except for a mini bottle of red and white wine delivered to our room on embarkation. Bad/little entertainment, night after night. Public toilets were disgusting, blocked, dirty and no hand cleaner. Some areas of the ship smelt like sewer. Market place plates never cleaned properly. Shore excursions were a ...
Please be patient in the reading of this comprehensive review which has taken a long while to compile due to the unwillingness of various sources to explain their actions (inactions) whilst on-board this cruise. Rather regrettably very little input from Princess Cruises themselves to explain their failings has not helped and that their only offering of their ‘sincere apologies’ (5 times over in ...
Response from TaylorW, Social Team, Princess Cruises
Hi ski-watch, thank you for your thorough review and bringing your disappointing experience to our attention. We truly regret that you did not enjoy your time onboard Emerald Princess. We...
It would take us some hours to list all the issues (from a customer’s viewpoint) that need immediate addressing by Princess, as a result of our experiences during the 48 day Southampton to Sydney cruise on the Emerald Princess, but here are just a few to start with, just off the top of our head:
UPGRADING TO MINI SUITE:
When we originally booked the cruise, we wanted a mini-suite but were ...