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21 Princess Miami Cruise Reviews

because I'm a platinum member and I liked the itinerary. The food in all dining rooms and buffet was cold. I had a steak in the island room and it was lukewarm. Even the soups were cold. It was impossible to find a lounge chair ... Read More
because I'm a platinum member and I liked the itinerary. The food in all dining rooms and buffet was cold. I had a steak in the island room and it was lukewarm. Even the soups were cold. It was impossible to find a lounge chair if you're not at the pool by 7/8 am. So we did not use the pool. The entertainment was for younger crowd. 2 nights jammin Jay Lamont a beatbox comedian when most of the people on board are 105 years old. BUT THE 2 PRODUCTIONS SHOW WERE THE BEST I'VE SEEN. This is a comment I always make...... the excursions are very expensive Maybe there was but I could not find a lecture/presentation of our ports of call. One night we had our dinner reservation, the captain's circle cocktail and the show all at the same time..... I found that generally speaking the staff was less attentive and courteous than what I usually get on the small ships Read Less
Sail Date December 2016
we have had a trip to the Panama canal on the list for a long time so decided this year was the time! travelling from the Uk (Yorkshire) was a bit of a hassle which ever option you took so after much planning I chose the Coral Princess ... Read More
we have had a trip to the Panama canal on the list for a long time so decided this year was the time! travelling from the Uk (Yorkshire) was a bit of a hassle which ever option you took so after much planning I chose the Coral Princess which seemed to combine the least travelling (although still 2 nights at the beginning) with about the right length - 10 days and good reviews. I have cruised maybe 20 times on lots of different lines so am a bit picky. the ship was lovely, the staff truly excellent and the food terrific choice and quality. the staff were attentive in every area. we upgraded to a suite which was roomy and special with a nice big balcony. The shows were fine ie good ship fair (excellent magician) and there was always a lot happening. the canal was well worth seeing although your visit is quite brief in that you sail in through 3 locks, moor up and then really have to take a (quite expensive but worthwhile) trip first to the lock which is quiet interesting then on the train around the lake. (the train has two option and the cheaper normal seats rather than the $100 more upper seats are fine as all you are really seeing is a lake). as for the rest of the trip the time in Aruba was short and a disappointment and the other ports were fine although we didn't get off at a couple. the ship is really spacious we never felt crowded I went into the sanctuary on sea days but it wasn't really necessary. all in all a really lovely boat crew. the ship went to be refurbished after this cruise although it hardly looked as if it needed it so its good that Princess are investing in there stock before it starts to become a bit ragged. Read Less
Sail Date January 2016
Just come back from a 7-night cruise to Eastern Caribbean, and had a great time. The ship (at time of writing) is still less than a year old, and is shiny and new, with all the carpets still spotless, and the marble and gold railings ... Read More
Just come back from a 7-night cruise to Eastern Caribbean, and had a great time. The ship (at time of writing) is still less than a year old, and is shiny and new, with all the carpets still spotless, and the marble and gold railings gleaming, the cabin still fresh, the bed still comfortable. Had a balcony stateroom up on deck 15, and forward, so I was a little apprehensive about feeling too much of the swell once we got out onto open waters ... but we never felt anything worse than a gentle rocking (though that might not be the case if Regal Princess ventures out into the mid-Atlantic, say). Staff were always friendly and courteous, food in the buffet was good, and sometimes very good; in the restaurants, very good and sometimes excellent. Sailed on the Crown Princess to Norway a couple of years ago - and was very disappointed with the catering arrangements on that occasion, because there never seemed to be an open table to sit down at when we visited the buffet - but the Regal seems to have more floorspace for the buffet, so this is never a problem! The onboard entertainment was excellent - again, much better than on the Crown. The only thing I found less than satisfying was the stop at Princess Cays island - it's way too small a beach for the 4,000 people aboard the Regal, the catering on the island was low-budget, and the sand underfoot, when you try swimming or snorkelling, is rocky and sharp. And there's nothing there for snorkelers to see, anyway! That aside ... it's a great trip, on a great ship. highly recommended! Read Less
Sail Date March 2015
Wanted to see Panama Canal. Was more concerned with the itinerary than the ship. Would not go again with Coral Princess. Big mistake. Noticeable repairs required to the ship during cruise. The pool was closed for a day. The ship ... Read More
Wanted to see Panama Canal. Was more concerned with the itinerary than the ship. Would not go again with Coral Princess. Big mistake. Noticeable repairs required to the ship during cruise. The pool was closed for a day. The ship windows were very dirty. Our cabin door would not close. Sewage smell for one day near elevators. Staff approached us during the last day requesting we give them a high rating, most we had never seen before. Politely expressed my concerns at the desk, was told to write a letter to Celebrity. The excursion was a very expensive bus ride to the canal, in discussions with the excursion staff on the ship, in respect to value, they said they had nothing to do with the operators, they only provided the opportunity to purchase excursions, not the answer I was looking for. I was only looking to have a conversation with someone , I really felt taken advantage of. The embarkation process was to say the least unwelcoming. The staff were hoarding cattle not welcoming visitors. The cabin and dining was average. The dining room maître di was noticeably frustrated with all clients. Of the five cruises I have traveled, I do not have one complaint, this however was not a good experience. Read Less
Sail Date February 2015
This was our first cruise on the Caribbean Princess. We've ben on 4 other Princess cruses and about 33 other cruises on various lines. We stayed in mini suite D505and since we had ben to these ports before, didn't even plan to ... Read More
This was our first cruise on the Caribbean Princess. We've ben on 4 other Princess cruses and about 33 other cruises on various lines. We stayed in mini suite D505and since we had ben to these ports before, didn't even plan to get off the ship. We just needed a short rest. Luckily, the ship was only about 2/3 full so there were no waits for tables, the show lounge, elevators, etc. Unluckily, I think because there were fewer passengers, Princess cut down on both the quality and presentation of food. I sent back 3 entrees during the cruise, the buffet selection and taste were adequate at best and breakfasts unimaginative. The ship badly needs a upgrade as there was a permeating smell of mold, bilge or something near the show room. There's a lot of rust where there should be white paint. The room carpets are showing wear and the furnishings are getting a little thread bare. The room and service personnel were great, but it was hard to flag down a waiter around the pool and the days we were in port a lot of waiters vanished. We didn't expect too much as this was a last minute inexpensive, decision, so we realize we got what we paid for. Would I go on it again? No Would I recommend it ? Only to a first time cruiser who wanted an inexpensive vacation.   Read Less
Sail Date November 2014
We have cruised with Disney three times and Royal Caribbean twice. This was our first Princess cruise and I have to say that we were very pleased. To start, check in was smooth and easily organized. The boat itself is beautiful. I ... Read More
We have cruised with Disney three times and Royal Caribbean twice. This was our first Princess cruise and I have to say that we were very pleased. To start, check in was smooth and easily organized. The boat itself is beautiful. I personally liked the largeness of the boat as I did not really notice any motion. We left out of Miami headed to the Cayman Islands and Cozumel. Day 1 was a Sea day. My main issue with Roycal Caribbean ( and why we wont sail with them again ) is that their Sea days are just awful. There was nothing that we could do as a family. I was super disappointed in them the last cruise we went on. Now with Princess…. We had a family scavenger hunt on day 1, I signed my daughter up for a kids cooking class on our last sea day, they had trivia (free) and a host of other activities planned for us to participate in. As a note, my daughter did the kids cooking class with Royal C and for $45 she came back with one (literally) mini cupcake. At Princess, for $25 she came back with a cake, and when I say a cake, I mean enough food to feed 10 people. It was all frosted, strawberried, etc. I would highly recommend this class to families traveling with children! The other treasure we found was a Tranquil Spa area on the ship. The passes are $79 BUT they only sell 40 of them. With 3000 people on the ship this can be a nice area of refuge. They have hot stone beds that you can lay on and a nice aroma steam room. Things I liked on the ship: 1. The pools – there are two of them and I feel as though, similar to RC they are pretty on par with this. They were clean and we were able to find adequate chairs. Although people did, every day, violate the signs and leave chairs held unattended for hours, I don’t know that they can do much about that. 2. Movies Under The Stars – Super fun! I would bring a sweatshirt since it can get windy at night but they pass out warm milk and cookies during the movie! 3. The cabin – Clean, and our stateroom attendant was awesome!! We had a nice balcony and it was close to everything. 4. The Kids club – In my opinion, on par w/ Disney and better than RC – they had a lot of great activities that they wanted to do and on Easter they had an easter egg hunt and gave the kids Easter Baskets and did face painting. The room itself was pretty nice and well organized and appeared clean. 5. Food – As with any cruise you can be expected to be fed every 30 or so minutes. The food here was very good I thought. On par w/ Disney, better than RC. They had a really nice selection and everything was enjoyable. We had anytime dining so our sit down dinners were very nice as well. Service was great and food was delivered promptly. 6. The gym – nice equipment and everything seemed clean 7. The entertainment – This was okay… Nothing I was blown away by. We saw the comedian who drew a few laughs but overall this was not a “must see” – the illusion show was about 3 tricks and that was it, so I was surprised that this was the case but overall it was okay. 8. LIttle touches. One thign I will say si that in they tried to really do things to keep you happy. In the Caymnans it was super hot out and we ha a tender boat. ON the way back they gave everyone coled water, which I thought was really a nice idea Things I thought could be improved: 1. The elevators – Like with other crusie ships you can have a wait. Therefore I receomend unless you want to spend a chunk of your vacation climbing stairs, get a room on the higher floors. We gave up quite a few times and just climbed the stairs up or down. Luckily we were on deck 15 so we didn’t have to go from 2-15 daily but if we did that would have been a headache. 2. The laundry room – First of all, I am just glad that this ship has a laundry room. You can imagine our surprise on Royal Caribean last year to find out they did away with them and you had to use your laundry service ( which cost us $50 for a few t-shirts and garments ) Anyhow the laundry room was clean BUT unlike with Disney, you don’t use your room key to operate the washer / dryer. You need quarters. This would have been fine if we knew that ahead of time but we lugged all the laundry to the laundry room only to find out that we had to bring it all back upstairs and find a few single dollar bills ( the machine only takes up to $5 ) and bring it all back. They could certainly make that an easier process as other ships have done. 3. Excursions – We had an excursion in Cozumel to Xcaret. We were really looking forward to this and it was the most expensinve excursion we had ($129 a person ). The cruise said it ran from 9-5 that we would be there. We did not get to Xcaret until 11:45. Then our meeting time was 4PM. Plus, no lunch was included ( $30 a head for the buffet ) So I felt a bit mislead with this one. The Xcaret park itself is lovely but $129 a person for 4 hours and no lunch was a bit of a rip off. I did speak with customer service about it and they just directed me to the Excursions people and since I didn’t want to spend all day in another line ( which is exactly what I am sure they were hoping ) I just threw in the towel on that. Overall this was a great experience. I thought the staff was great, the ship was great, everything was very enjoyable. We had a few hiccups but again, I feel as though I had to really dig to find anything wrong with this cruise. They are a great cruise line from what I can see and we will be returning!   Read Less
Sail Date April 2014
I have been on almost all the different cruise lines and I have to tell you this was the WORST I have ever been on! I will start out First to say I have Medical issues and need to use a Wheel Chair for boarding long walking, and have a ... Read More
I have been on almost all the different cruise lines and I have to tell you this was the WORST I have ever been on! I will start out First to say I have Medical issues and need to use a Wheel Chair for boarding long walking, and have a very difficult time with stairs. I took this Princess Cruise with My Twin Sister, As I always do I notified them of my Medical Issues and I was assured there would be no problem. Let's start with getting onto the Ship! On every Cruise I have been on, the people with Wheel Chairs go first to avoid the Huge Crowds trying to get onto the ship, We got to the Terminal very early, They handed out numbers to the people in Wheel Chairs and I had #3 to be put on board prior. I noticed after waiting 3 hours, that when the terminal area was getting really crowded and that they started taking the people in wheel chairs near the entrance where they boarded. I called over several of the attendants assisting as I then noticed they took the people by number, I was #3 and it looked like all the wheel chairs were there except mine, I kept asking when someone was going to bring me over, and was told they will check and never did! I finally saw the porter that brought me up and he commented that I should have been the 3rd person to board and did not understand Why they left me. So now they had to try to get me through 3 lines of passengers waiting to get Boarded, as many of prior Cruisers Know that the area is narrow and jammed one person on top of each other trying to get onboard, we had a terrible time trying to get through and people's carry on bags were hitting me in the head and arm! I was outraged! Rooms.: The room itself was very nice looking, the Bathrooms had Sewage orders and the beds were hard as rocks, now, some people like that but I don't! I asked for bed topper as I was up the entire first night due to the hardness of the bed. I got one that was pencil thin and hardly helped, I asked for another and never got it. Then there were issues with Water leakage in several rooms and they had to put fans up in the halls for hours and you could not get into the room! The smells were awful and I have environmental Asthma and it makes things worse. Food: AWFUL in the dinning room, hot food was cold, cold food warm, they could not cook meat the way I liked it and was told it was pre-cooked and they can't change it, so I stayed away from any beef or chicken. the only somewhat good food was the Buffet's. I was at a table of 8 and everyone was unhappy and some of them told me the same complaints about their room as well and they were stuck on a 2 week cruise. Shop's : OK, for some who haven't been on Cruises I guess they don't know better, yet since I am a seasoned Cruiser I was not a happy camper ! first there were only 2 shops on one floor and to get to the other's you had to walk down stairs which I have a hard time doing ( I am not overweight and someone who can't I have Knee issues) there were 2 elevators that went downstairs to the other shops however, they were so crowded you had to wait forever to get on. other ships I have been on have all the shop's definitely more than 4 down a long promenade deck and its wonderful, I am a shopper and like to browse, I was very disappointed as well. Casino: OMG to get to our Dinner you had to walk though this TERRIBLY SMOKY casino! they had maybe one night non-smokers can use it , and it STUNK of smoke at that time as well! again, I have been on many cruise ships and never had this issue. The Pursers Desk: Again, terribly disorganized, they did have HUGE crowds all the time, they had a rope off area but there really was no one there from stopping the line crashers or had no way to organize large groups traveling together and if you had to do transactions it was a night mare! Entertainment: it was ok, not enough activities as other ships. If I had to take a 10-14- or 16 day cruise I would be board out of my mind after the first week! Overall, I was very unhappy about the Ship! I did complain and did get a call back and they offered me a free cruise, for which I answered that I would never go on this ship or any Princess ships as I see that the sewage issue and the bed and food complaints seem to be a all around issue. BIGGEST COMPLAINT: I now want to take a Hawaii vacation and come to find out that Princess lines the exact same ship I complained about which apparently the issues 2 years later were not fixed is the only ship line going there from LA to LA or San Fran to San Fran. there goes the 15 -16 day cruise I wanted to go on. How is it that with as many complaints as they have gotten in the past years they have not fixed the issues? They stated some of the ships were dry docked and refurbished yet, I see in the reviews that the issues I mentioned were still there! What is going on PRINCESS, most first timers don't know the issues and I guess your reasoning is deal with it, which to me is not acceptable! I love Cruising, I have been on as I said many Cruises and never had as many complaints as I did with your cruise line! I want to go to Hawaii as I said but don't want to fly there to take the cruise and be rushed, I hoped to find other ships that went there leisurely so I can more time at sea to enjoy the Sun and the on board experiences.   Read Less
Sail Date November 2013
We took our grandchildren they were on different floor enjoyed being together This was the last cruise i took with my husband He became ill and has passed away i am going on a cruise FEB 18 2017 WITH my FRIEND WHO'S ... Read More
We took our grandchildren they were on different floor enjoyed being together This was the last cruise i took with my husband He became ill and has passed away i am going on a cruise FEB 18 2017 WITH my FRIEND WHO'S HUSBAND ALSO HAS PASSED AWAY BOTH OF US LOOKING FORWARD JUST TO GET AWAY AND CHILL OUT I CHOSE THE PRINCESS MY HUSBAND AND I ALWAYS ENJOYED OURSELIES VERY MUCH We always got a balcony which my husband loved so much to sit out on ,and just watched the ocean . we were lucky to have beautiful weather. Which added to our sailing great sailing. Along with the service food entertainment everything went very well. I can honestly say i cannot remember anything not going smooth . My son and my two grandchildren do reminisce being on the ship with grandpa and fun we had with him . Beautiful memories. LOOKING FORWARD GOING AWAY AND HOPE MY FRIEND AND I GET UPGRADED TO A SUTIE Read Less
Sail Date February 2013
This was our first cruise and we were fortunate to be able to go on this with family members that cruise regularly. This meant that we were better prepared than most first time cruisers in what to expect. We enjoyed the ship, the ports ... Read More
This was our first cruise and we were fortunate to be able to go on this with family members that cruise regularly. This meant that we were better prepared than most first time cruisers in what to expect. We enjoyed the ship, the ports and what activities we did get involved in. The ship was lacking in some areas for new empty nesters interested in fun and activities like night life. Very few people at the "clubs", but overall it was an excellent cruise. The shows were enjoyable, but I do wish they were a bit longer. We loved having access to the movie theater and the casino when interested. The crew and staff was wonderful and always looking our for our interests. Food was great all around. We went to a combination of dinners, specialty restaurants and buffets, so we had a variety of food types and selections to enjoy. Read Less
Sail Date November 2012
We travelled to Miami for our latest Princess Cruise Our overnight stay was the Intercontinental Miami which we found delightful, having both an evening meal and breakfast in their main resturant,the staff were helpful and polite, both my ... Read More
We travelled to Miami for our latest Princess Cruise Our overnight stay was the Intercontinental Miami which we found delightful, having both an evening meal and breakfast in their main resturant,the staff were helpful and polite, both my husband and I enjoyed the short stay. Embarkation was simple and efficient as always with Princess. Our cabin 631 deck 10 is a cabin I could recommend as the balcony was excellent having room for not only two loungers but also a table and two chairs! I feel I must complain about the safety drill held on the day we left Port Everglades it was a shambles and the worst I have encountered in twelve cruises! I would have thought after recent events in Europe it would have been taken more seriously by staff! The itinerary for this cruise was excellent and we enjoyed the ports of call, Princess Cays was beautiful and a lunch was provided on the beach served by ships staff. St Thomas is a delightful port of call and Magden's Beach a wonderful place to spend an afternoon, it is truly one of the 10 most beautiful beaches in the world! The Emerald Princess is a delightful ship its standard of food excellent. We dined most evenings in the Davinci dining room and the waiters were polite friendly and knowledgeable, though the lack of a Sommelier was notable and simply a cut back on behalf of Princess. Entertainment we found poor especially the theatre shows which have been cut to thirty minutes this simply does not work, we actually spent more time waiting in line than we did sitting watching many of the shows, which were at best second rate! Disembarkation day for us was a nightmare, when travelling from America to the U.K. other cruise lines include a day spent in a hotel which gives one time to relax,shower etc., before a long journey home. On this occasion Princess included a trip to Dolphin Mall! This is not what the majority of travellers would want or expect before a nine hour plane journey,this again is simply a money saving option on behalf of Princess! Will I travel with Princess again maybe not when other cruise lines such as Royal Caribbean and Celebrity supply a much better product. Read Less
Sail Date January 2012
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not ... Read More
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not appeal to me at all. However once boarded the ship looked nice. Our cabin was great. Kids club for the 5 year old again great. 13 year old wouldnt even look at his club so i can't comment on that. Food was an issue straight away. Due the the virus we had to be served everything - we were not allowed to touch anything and this caused BIG lines at peak times - like when everyone wants to eat. Also we had to keep using hand santitisors as meal times and my hands got really sore. My kids have eczema and their hands were cracking by day 3 - the 5 year old was forever touching things - hand rails, lift buttons and we were totally paranoid he would catch the bug as several people down our corridor had the virus. the first port was Princess Cayes and it was nice but just a beach. The tender boat taking us to the island however broke down and wasted an hour of our time and the food on the island was poor (a free BBQ). The sea was rough traveling down from Princess Cayes to Curacao. Far rougher than I expected and it seemed most passengers but that cant be helped. The excursion we had booked was a beach sea aquarium break. It was raining when we left the ship but we were told we couldnt cancel and it would probably clear up. Our guide was on his first day and didnt know where the aquarium was and it rained more or else all the time we were on the beach. Also the beach was a building site (pictures to back this up) huge crane, builders in hard hats, broken glass etc. we paid for our own taxi back to the ship as we didn't want to endure it any longer. the next day we were at Aruba - and it was pouring down. Again we were not allowed to cancel and this was a beach day again in an aqua park. I would have liked to have had the chance to swap to a more weather appropriate excursion. Anyway we went by bus and then open top boat to an island where we sat under cover and looked at the beach and aqua park until the owner of the park arranged for us to be taken back to the ship after about 2 hours. She said she had called the ship first thing and told them it would rain all day but they took us anyway - NOT IMPRESSED - i will probably never go back there again and all I saw of the island was a wet beach - no one enjoyed that day. Back on the boat and just when we thought it could get no worse the captain announced we were set for gale force winds and 18 foot seas that he hadn't seen in the Caribbean for his 20 years - panic !! I happened to be in the medical centre at this time and the crews faces dropped and then the passengers came in - mostly scared and some wanting sea sick pills as the shop had sold out. I thought the captains remarks were thoughtless and irresponsible - i didn't need to know this was the worst he had seen. All in all I could go on about the lack of sunbeds - although plenty not actually sat on just loads of "stuff" on them to reserve them.... how no one watched the pools- I feel out with a fellow passenger when he "bombed" my 5 year old but no one backed me up - movies under the stars - sucky - really noisy but during the day you cant actually see it due to the sun Zumba classes were advertised but were not on this ship. Also due to rough seas the stabilisers on the ship were used alot and these are noisy at night Read Less
Sail Date December 2011
This was my 7th. cruise and my second on Princess. This is how cruising should be and was better than my cruise in 2010. Mind you, anything was better than last years (see my review Celebrity Infinity October 2010 Panama Canal). The ship ... Read More
This was my 7th. cruise and my second on Princess. This is how cruising should be and was better than my cruise in 2010. Mind you, anything was better than last years (see my review Celebrity Infinity October 2010 Panama Canal). The ship had a refit in May of this year but the internal decor and general layout of the ship is much the same as the Golden Princess (and the rest of the "Grand" class of Princess ships). We sailed from Miami to go around the eastern Caribbean visiting Princess Cays (a private island owned by Princess), US Virgin Islands, Dominica, Grenada, Bonaire and Aruba. The weather did not get off to a good start as we caught the end of a tropical storm out of Miami which lasted a couple of days. But the temperature was in the high 20's/low 30's so I can't complain! Embarkation. An absolute doddle! Despite the fact that I didn't have a boarding pass-I refused to input my credit card details to allow me to print it off at home. I was asked for my boarding pass and when they found out that I didn't have one, I was redirected to a secondary queue in which I was given a small form to fill out and told to go onto the main embarkation lines. The whole process was extremely well organised and took less that 20 minutes. I was given my room keycard and boarded the ship. PLEASE NOTE: Princess, like every other cruise line, makes a charge on your onboard account of between $10 and $15 per person, per day-this includes children!. On Princess, this is called a "Hotel Charge". This charge is put on EVERY passengers account-and is distributed amongst the staff as "gratuities". For a family of four, based on a charge of $10 per person/day for a 10 day cruise, this will cost $400 (around £300) on top of your onboard spending. If you don't know about this, it could come as quite a shock. The first thing you must do is go to the Guest Relations desk and ask to be removed from this charge. Princess cannot refuse to do this if a guest asks to be removed. You will then be free to tip as you see fit and not as Princess wants you to. Princess will encourage guests to use a credit card for onboard purchases although all purchases are done via your keycard as cash is not accepted onboard. Your credit card will be charged at the end of the cruise. I refuse to do this and opt to put a cash deposit on my keycard. I can then keep an eye on my account so that I can keep to my own budget. Cabins. My cabin had an oceanview window which was a free upgrade from Princess. It does make a big difference as opposed to an inside cabin which I normally have due to the cost of travelling alone. The cabin felt light and airy and was well fitted out. My steward-John-was extremely helpful and couldn't do enough for me. Guests. These were mostly American (we did sail from Miami) with a small amount of Brits. I didn't hear any other language apart from English from the guests. I would have expected a small amount of Spanish/European accents but this wasn't the case on this cruise. Food. Excellent! I opted for the traditional dining at 8.15 in the Botticelli dining room. I was on a table of 8 but after the first night, a couple of my fellow diners disappeared. One of my table-Paul from Bournemouth-did bump into them later. They said they had met some friends who they didn't know were on the ship and had moved tables. I can't comment on this but it seemed that they were quite aloof and didn't want to know about other people. Two of the guests allocated to my table never even turned up so that left four of us. The other couple was Phil and Dale from Chicago. I was also disappointed that many of the tables in my dining room were empty virtually all the time. On one night, I counted ten tables in my immediate area empty. Yet in the other two dining rooms-Michealangelo and Da Vinci-which were for the "Any Time" dining, were full all the time. Considering that the menus were the same for all the dining rooms, why book a traditional dining table and then not turn up? The exception was the two formal evenings then all of the dining rooms were full. Go figure! The menus in the main restaurants was quite varied and very good but the general choice didn't flick my switch. An exception was the second formal night which featured Beef Wellington-possibly my favourite meal. The Horizon Court and Cafe Caribe buffet didn't disappoint. The breakfast menu didn't change much and was in the American taste with hash browns, corned beef hash etc. but the lunch and evening meal menu changed every day, and the food on offer was of the best quality. However, if you decide to go for a late breakfast-say between 9.30 and 11.00, be prepared to wait a very long time. I had a few beers on one night and didn't get up until 9.30. I went to the Horizon Court buffet and was confronted by queues that snaked right around the self-service buffet and out into the main seating area-which was also completely full. I had to wait until 11.15 to even get a look-in at the buffet. In fact, I was so late that the lunch service had opened! In the Wheelhouse Bar on two occasions, there featured a British "Pub Lunch". These two days were very popular indeed with the queue for a table quite lenghty. The luches included genuine British fish and chips, a ploughmans lunch, steak and kidney pie along with a selection of meals that you would expect in a traditional British pub. There are several speciality restaurants including the Crown Grill (a steak house), Sabatinis (Italian) and a few others. These restaurants have a small cover charge-typically around $15-$25 per head not including alcohol. I would recommend trying one of these as I have done on past cruises. The food is prepared to order on an individual basis by the chefs actually in the restaurant so that you know that it will be cooked to your own taste. Entertainment. I can't comment of any of the shows as I didn't go and see any. I am not a "show" person and I don't like musicals. The rest of the trip included the usual karaoke and a Princess Cruises Talent Contest. This was basically "X Factor" by another name. There was also a couple of comedians, one of which did an "adults only" late night show which, I was told, was very good. All of the bars had some kind of band or pianist which played MOR music and was not intrusive. The bars were well attended with the Explorers bar being the most busy. The Skywalkers nightclub on deck 18 was not well attended. Initially, after say 11 pm, it could be quite busy. But at around 1 am, people started to drift off back to their cabins which left the club very empty. On my last trip with Princess, the nightclub regularly didn't shut until 3 or 4 in the morning. On the first formal night, the Captain started a "Champagne Fountain" on deck 5. I wanted to video this, but space was extremely limited and I estimate that almost a quarter of the guests (around 500 possibly more) were mingling about. This made it very busy indeed and I eventually gave up trying. Princess need to sort things out so as many people as possible can see this. I was very disappointed. Excursions. The excursions provided by Princess are very good, very reasonably priced and can be booked online before you go-and you don't have to pay for them until you get on board. The charges are added to your onboard account. The trips cater for all tastes from general sightseeing right down to certified deep sea diving, swimming with dolphins and even a submarine which dives down to 100 feet! I opted for sightseeing in Princess cays, an eco-hike in the US Virgin Islands, Trafalgar Waterfalls in Dominica, Seven Sisters Waterfalls in Grenada and an Ostrich Farm in Aruba. I didn't go on a trip in Bonaire, opting to do my own thing for the day. NOTE: If you decide to do your own thing and explore the ports without going on an official tour and you miss the ship-tough. The ship will not wait for you. We picked up a couple in Aruba who had missed their own Princess ship two weeks previously and were left to fend for themselves. If this happens to you it's your fault and no recompense will be forthcoming from Princess or anyone else. There are a couple of flies in the ointment. On my excursion to the Trafalgar Waterfalls, the trail to the second of the falls is treacherous! The trail was littered with tree roots and rocks, was extremely steep, very slippery and you have to be very careful indeed. Some of my fellow travellers-senior citizens-had to be assisted by the rest of us. I don't mind helping but Princess should have warned people that the trail was only for the adventurous Not only was the trail difficult, it was at tree-top height. The guard rail was very flimsy and at times the trail was only a couple of feet wide. I dread to think if anyone fell as we couldn't see the forest floor. The trail almost resembled a rock face and even an experienced rambler would have difficulty with walking on it. Not only was this dangerous, several tours turned up just after us which meant that there were up to 80 people going up and down this trail making passing very difficult. On my trip to the Seven Sisters falls in Grenada, we got to the visitors centre (basically a wood hut with a lean-to shed nearby) and the heavens opened. At this point I will concede that I am in the Tropics and in a rain forest so rain is expected. But not like this. This rain was of monsoon proportions and was bouncing off the floor to waist height. I estimate that around two inches of rain fell in about three hours. Our tour guide-Kendrick-went back to one of the buses to put on some waterproof clothing. I spoke to him about the fact that I was not prepared to carry on with the walk in this weather. Six of my fellow guests agreed with me and we stayed behind under the lean-to. Kendrick and I got into an argument in front of around 40 people with him saying I was "another Brit moaning about the weather". I replied with I was not prepared to carry on in monsoon rain getting soaking wet and told him to "p*** off with the rest of the tour". I would like to add that a sign at the entrance to the waterfalls said "enter at your own risk". Kendrick also told us that we would have to cross a river (there was no bridge) and when we got to the falls it could be "a little muddy". I later learnt that "a little muddy" meant ankle deep mud and the river had to be crossed by stepping stones. After a couple of hours, the tour returned with several of the people stripping off down to their undies (male and female) due to the fact that they were completely soaked. I'm glad I didn't go and in my opinion this tour should have been cancelled. I have spoken to my travel agents about these excursions and I have been advised by them to put my concerns in writing to be forwarded to Princess. Disembarkation. Again, extremely well organised. I opted for a trip to the Dolphin Mall shopping centre as I had a few bits to buy for friends and family. We had around three to fours hours in this centre which was very clean and I am reliably informed one of the safest shopping centres in Miami. We were then taken directly to Miami Airport for our flights home. In conclusion-a very good cruise, great food, very clean ship, great staff and very relaxing. The guest ages were very varied and there was not many children on board. I would recommend Princess Cruises to the first-timer and to experienced cruisers. Read Less
Sail Date October 2011
we just got back from our western caribbean cruise on princess. we've mostly cruised on celebrity, but also have gone on holland america, disney, regent, and royal caribbean. we were hesitant to try princess, but friends were going on ... Read More
we just got back from our western caribbean cruise on princess. we've mostly cruised on celebrity, but also have gone on holland america, disney, regent, and royal caribbean. we were hesitant to try princess, but friends were going on this cruise and talked us into it. i'm glad they did. we had a great time! overall, we were pleasantly surprised at how upscale the cruise was. the best thing about it was the staff. every single person working there was over-the-top accommodating. the personal attention was even be better than regent. the dining room food was good and the service was excellent. the maitre d', neville, was extraordinary. we were able to go to the chef's table dinner which was absolutely fantastic ($75 per person); dinner at sabatini's was excellent ($20 per person, free our first night through American Express); dinner at the crown room was also very good ($25 per person). we did not like the buffets. more stations with international variety would have been welcome.after reading on the boards about the coffee, we bought coffee cards. if you like coffee, this is a must. the liquid coffee mixture used in the dining rooms and around the ship is vile. we like good wines and were able to secure many excellent bottles. the sommelier, mihai, was very professional and knowledgeable. we spent a lot of time at vines (the sushi and tapas wine bar). the lounges were really comfortable, most with excellent musicians. the shows were no better or worse than most. the casino is huge and lively. the dealers and pit bosses were friendly. the fitness center was very well equipped, with a variety of classes available. the movies under the stars was a fun concept.our mini-suite was roomy and comfortable, except the mattress was too hard. our steward, edgar, was fine. although the public rooms are rather dated, they were not "worn" or dirty. overall, the ship was very clean. we didn't do any excursions as we've been in all the ports before. we did go into each port, though, and when tenders were used it was very organized. the private island was as nice as any of the other cruise lines. the only bad experience was luggage dropoff and embarkation which took over an hour -- poor signage, crowded conditions, lines that blended into one another and too few clerks. but once we were aboard, and two cocktails later, all was forgiven. getting off the ship and securing our luggage was quick and easy. Read Less
Sail Date March 2011
After a long flight from the UK we landed in Miami and were picked up by Terry, a kind member of Cruise Critic who kindly offered to pick us up from the airport and drop us at our hotel and to "pay it forward". Boy were we ... Read More
After a long flight from the UK we landed in Miami and were picked up by Terry, a kind member of Cruise Critic who kindly offered to pick us up from the airport and drop us at our hotel and to "pay it forward". Boy were we pleased to see him after a nearly ten hour flight and about a ninety minute wait at immigration where the lines were horrendous. Even with our ESTA's in hand, fingerprints and iris scans it still took forever. We arrived at the Renaissance hotel and check in was swift, we had a rollaway for our daughter. The beds were sooooooo comfortable and we slept well. Breakfast was not included and we treated ourselves to the buffet in the morning. Very good. Checkout was smooth and the van to take us to the ship was waiting at the front of the hotel. Cost was 6 dollars each. Check in was chaos at the terminal. The lines were huge. Luckily, we had fast check in or whatever they call it so we were soon on board after filling in paperwork to say we weren't I'll etc. L106 is a nice cabin although I am not sure where they hide all that square footage unless they include the balcony in the 500 plus square feet. This balcony looks over part of the bridge and you do not get a balcony light making sitting out in the evening a little difficult. We did find the balcony windy although we did have some pretty rough and windy days. People walking on deck can see you on your balcony, there is an a door leading out to the external walkway, when it bangs the whole cabin shakes! The bathroom is right next to the bed, this makes night time or early bathroom trips a bit of a nuisance as the loo is only about 6ft from the bed, albeit behind the door! We met other Cruise Critic cruisers at the sail away and kept meeting up with people though out the trip too. Hi to the two Shanes and Penny! We went to Orient Beach, the water was rough so next time we would choose the Caribbean side. Mavens Bay was beautiful. Princess Cays was lovely, no complaints. At Grand Turk we went to the cruise centre and the snorkelling was FAB! The organized trips we went on were professional and we were happy with them. Our son is 15 and our daughter 11. We didn't see either of them for most of the week, shows how much fun they had! Unfortunately it was not US school holidays so there weren't many kids on board. We enjoyed all the food and all the restaurants. You could have as much or as little as you wanted 24 hours a day. Unfortunately we were too late to get a booking in the Crown Grill. One complaint was the poor English of some staff in 'passenger services' when you rang them. I had several frustrating calls with them. "How do I remove the plug in the sink in the bathroom" was one question I never got an answer to! Sabatini's for breakfast was a suite perk. It was wonderful and well staffed by some Romanian ladies. The Sanctuary!!!! Fantastic. You get to book a sun bed which has a really thick mattress and you get pampered with staff bringing towels, cold flannels and drinks. Cost was 10 dollars per chair for an AM or PM session. The only drawback is you may feel you are in a TB hospital - try and think pas this! You need to book in person and there are no KIDS. As I said earlier we had some REALLY rough weather, the pools were emptied as they were slopping everywhere and creating brilliant 'in pool waves'. I did feel a bit rough but it never stopped us eating! My husband enjoyed Bobby Collins the comedian, one show was a bit uncoordinated and the other was excellent. Won't spoil it for you. Megan Evans sang beautifully. We had some superb photos taken, far less expensive than a professional sitting and lovely to have the whole family dressed up. We enjoyed the formal nights and got dressed up as did the majority of people. Free Champagne flowed for an hour or so after the Champagne fountain was started, lots of pomp and it was great fun. Do dress up on formal nights if you can and have your photo taken! We had a few perks with the suite, corsages on the first formal night were a nice touch. The free laundry was helpful. We did not get the invites for drinks and freebies that our suite info said we would get but we survived. In all we had a wonderful relaxing 5 star time, we were so relaxed and kept falling asleep. Will definitely cruise with Princess again and we are now cruise addicts! Read Less
Sail Date October 2010
* Background Information: I'm a single, 66 yo seasoned, cruiser. 25 cruises in past 5 years. Live in NY. Really enjoy Transatlantic voyages & this was one of best. * Hotel Info (if any): Stayed couple of nights in Ft. Lauderdale ... Read More
* Background Information: I'm a single, 66 yo seasoned, cruiser. 25 cruises in past 5 years. Live in NY. Really enjoy Transatlantic voyages & this was one of best. * Hotel Info (if any): Stayed couple of nights in Ft. Lauderdale before cruise at Riverside Hotel. What a lovely place. Got it on Priceline.com & it was great. * Travel To Port of Embarkation: Enjoyed my 2 days in Ft. Lauderdale area before cruise. Always go couple of days early before cruise leaves so there are no issues. * Ship Info: The Crown Princess is a really lovely vessel. Very clean & well maintained also well appointed. Plenty of room in public areas & on decks to roam. Quality of fellow passengers was also great. Everyone was very pleasant, interesting & friendly. One really nice touch on this ship was automatic doors on all areas leading from interior of ship to outside decks. Haven't seen this on any other ship. This was Transatlantic voyage with 9 nights at sea. I was a bit concerned because of so many nights at sea but turned out to be wonderful. Longest time at sea in past was 7 nights on QM2. * Activities: Enjoyed Movies with the Stars on pool deck except a bit cold a few nights. Cruise Director & staff were very good. Would have liked more cooking demonstrations. There were many activities available during sea days. Crew made every effort to keep us busy & happy. * Service: Excellent throughout voyage. Staff was very friendly & always accommodating. I attribute this to the Captain. He was great & funny. Not stuffy at all. Staff seemed very happy & showed it to the passengers. * Port & Shore Excursions: Ports were very good. Two were new for me so I really enjoyed them. Took one of ships Shore Excursions & it was very good. Handled professionally, although slight bit disorganized. Really wish shuttles at ports would be built into cost of cruise. Only way to get into town at some of the ports was by shuttle. Didn't have a choice so would have been better if included. * Stateroom: Well appointed & comfortable. Cabin Steward was great. Took super care of me & listened to my requests when I first got on board. Had problem with my balcony door opening on its own. He provide a great solution. Would like more light in bathroom but it was OK. * Dining: Really enjoyed the Open Choice Dining. Ate in the Da Vinci Restaurant every evening. Never had to wait for a table & had very good to excellent food & service throughout. Breakfast was in the Horizon Court/Cafe Caribe. Found it was better than dining room although dining room was fine. Also enjoyed the Vines Restaurant/Bar in lobby for sushi & International Cafe for their chicken salad & shrimp. The coffee on this ship was great. The cookies were also better than other ships I've been on. * Entertainment: Very good to excellent throughout. Productions show were very well done & cute. Comedians were great. Most of musical guest performers were also great. Lounges also had very talented entertainers & venues. * Disembarkation: It was raining when we disembarked. Exit from ship was one of fastest I've experienced but had a jam up leaving from baggage area. Only had one way in/out & people were trying to get on while we were leaving. Caused a bit of a mess but worked out fine in the end. * Summary: One of best cruises I've experienced. Ship, staff, food, entertainment, ports & fellow passengers were memorable & outstanding. Would definitely travel on this ship in the future. Read Less
Sail Date May 2010
This was our first time on a Royal Caribbean ship and I must say that after cruising with Carnival primarily I am hooked on Royal Caribbean. The ship was beautiful! We will be cruising with them again. Embarkation was quick and everyone ... Read More
This was our first time on a Royal Caribbean ship and I must say that after cruising with Carnival primarily I am hooked on Royal Caribbean. The ship was beautiful! We will be cruising with them again. Embarkation was quick and everyone was very friendly including the passengers.While we were at port my son needed to use the rest room and we were at one of the upper decks when we walked into the restroom there were large plate glass windows with a stunning view of the Miami sky line. It just shows how Royal Caribbean pays attention to even the smallest detail.I found it very unusual and it actually made me smile. The promenade deck looked like a museum of modern art. My wife won $426 playing bingo she had a great time. The moment we mentioned Adventure ocean, our 7 year old son was ready to go. He loved it. The staff was very caring and kept him entertained. We would drop in to see how he was doing and it was as if we weren't even there. He was so entertained. It was great. The food was really good, we booked at the Portofino Restaurant and the food was excellent. The ice skating show was different for us, we liked it a lot. Cafe Promenade had really strong coffee at no charge. Which we drank often. We didn't want to sleep. We had a room with a balcony and we made good use of it. We had a lot of fun on our day at sea. We played mini golf,full court Basketball and arcade games for hours.We ate ice cream until our belly's hurt.The beds were comfortable and clean. Our room steward was friendly and very professional. Debarkation was quick and smooth. We were off the ship and in our car in 15 minutes. We are looking forward to our next cruise with Royal Caribbean. Read Less
Sail Date March 2010
Returned form a fantastic cruise, once again with princess. I have read various reviews on cc stating that the food was bad, service was poor. Let me tell you this was not the case with my experience. I have been on around 16 cruises, ... Read More
Returned form a fantastic cruise, once again with princess. I have read various reviews on cc stating that the food was bad, service was poor. Let me tell you this was not the case with my experience. I have been on around 16 cruises, sailing with Princess, Royal Caribbean, P & O and Celebrity. Out of these Princess and Celebrity definitely top the charts. Lets get started. Embarkation was a breeze, arrived at pier and was on ship within 15 mins (just some advice, log on to princess.com and fill out all your immigration in advance, makes everything so much easier when you arrive, even allows you to reserve your shore excursions in advance), which has always been the case. Ship stunning and looked like new - we could see it was being constantly maintained. My girl friend and I were shown to our cabin on caribe deck ten, it was a great size with more than enough storage space. Once we dropped our luggage off we decided to explore the ship. I had recently sailed on caribbean princess and sapphire princess, however I loved the new ideas on Ruby. The international cafe is a great idea especially for breakfast and lunch. Also thought the idea of moving sabatine's to the back of the ship on the sun deck was great, stunning views, great location, and rite next to a quiet cocktail bar. Due to trying anytime dining on previous cruises, we opted for traditional dining at 8.30 which worked out well for us. I believe that the service is far better when taking traditional dining as you get to know your waiters, and everything also seems to be more well organised. Went to crown grill, was good but Italian was far better. Horizon court was always busy, they need more seating there, but we did always manage to find a seat. Selection was good. Ports of call were great. St thomas remains my favourite island (fab beaches, great views and incredible snorkeling), followed by Domonica and Aruba. Make sure you book tours early, some people on our cruise hadn't and were complaining there wasn't any left (obviously meaning the ones they wanted to do). Overall all the cruise was excellent, great value for money and great food/service throughout. I don't think anyone can ever say that a cruise with Princess is not a great value for money... Read Less
Sail Date February 2010
We flew out of Heathrow ,escaping the clutches of winter after an epic journey from the North of England which involved shovelling snow for two and a half hours, on AA , as usual AA failed to deliver a decent service ,but what the hell we ... Read More
We flew out of Heathrow ,escaping the clutches of winter after an epic journey from the North of England which involved shovelling snow for two and a half hours, on AA , as usual AA failed to deliver a decent service ,but what the hell we made it to Miami. Overnight at the Intercontinental , nice hotel , scales in the bathroom ,made us chuckle . Transfer to ship was smooth and seemless . So to was the return ,which was a great improvement on previous experiences in Miami. First impressions of the Ship were good , clean and tidy , very smart and sleek . The room was small but very comfortable and had everything we needed . A bouquet I had ordered for my wife was waiting in the room on our arrival . It was the cheapest one for cost but was of top quality and compared to one at home was very good value.It lasted the entire cruise. We found the ship easy to navigate around , everything seemed logical to us . A big improvement was the number of lifts , still a small bottleneck but would have been much worse with less lifts . The Food was up to usual standards , Steaks were very good , the fish was always a little overcooked for me , puddings were better than normal . Souffle usually the most reliable was relegated to the shelf and not touched at all , which was a first for us . The service at table though was hit and miss on Anytime dining , it just depended which waiter/table you were put at . The activities were decent , usual mix of lectures , games and quizzes, the quizzes seemed to repeat the questions to much so if you played a few times it became more of a memory game than a quiz , we figured it was to give the Americans a chance to win some luggage tags (joking)! The entertainment was superb , from the bands , the comedians and the ensemble cast top drawer stuff . A not to be missed final show to . which involved state of the art computer graphics for the entire production . If you do nothing else watch this show. The wine at dinner had gone up in price and I thought it was a bit steep ,but the bucket of beer was good value and an odd cocktail or two went down well. Generally the staff seemed pleasant enough but there did seem to be something not quite right , we heard rumour that a huge number of people had cancelled or altered their gratuity payment.This could have been cause of the 'oddness'. Memo to Princess, pay your staff a proper wage , they deserve it . Your customers generally seem to think that they have already paid enough money for the cruise. One feature that was new to us was the meeting on the jetty for prepaid trips ,much better than gathering in the theatre as I have experienced on Princess before . That said we didnt always use Princess for the trips , choosing to sort our own out half the time . The pools were great , Sometimes it was hard to find a place to sit , but if you wanted a bit of peace and quiet , there were plenty of out of the way spots . The Movies under the stars good picture great sound , and very nice to be able to get away from it , seeing how they played far too much awful american football on it , very few yanks watched it , and its sooo boring .A non sport. A good reason to have two main pools . The ship itself looks majestic with superb lines , I really liked being able to walk around the front on the promenade deck . Great for photos. The teens club looked great but our teen wouldnt go , perhaps the ages were a problem 13 is a very long way from 18 , certainly for a British child , and is quite intimidating .So the honeymoon experience took a severe blow with club non attendance . Captains circle event was the usual non event . but we managed to cram some down . They seemed to become stronger as the hour went along .Or was that me . The cabin was ideally placed , close to things but far enough away as to be very quiet . It was easy to walk up to go out on deck too , which meant much less waiting for the lift . We had one bad thing happen on board , my wife banged her head on the third bunk (lowered from the ceiling ) it required a doctor and some jointing strips. The doctor was very surly and wanted to stitch ,which would have cost more and left a scar . Luckily my wife is a nurse and insisted on not stitching , they still charged us though , despite the cabin upper bunk being of poor design with sharp square bits sticking out when they should be against the wall . watch out people ...it hurts. That aside we enjoyed our on ship experience and would happily sail on her again . Read Less
Sail Date December 2009
 We have taken approximately 15 cruises and six with Princess. This cruise is heavily advertised in the United Kingdom and about 60% of the passengers were from the UK. This diversity added interest, but also created some unexpected ... Read More
 We have taken approximately 15 cruises and six with Princess. This cruise is heavily advertised in the United Kingdom and about 60% of the passengers were from the UK. This diversity added interest, but also created some unexpected aspects for the cruise, including a menu and entertainers that would appeal to the UK passengers as well as the US passengers. The tastes really are different. Although many of the aspects of this cruise were up to the standards normally associated with Princess, our overall trip was not, due to the lack of competency and caring in some of the departments. EMBARKATION: This was smooth and uneventful except for the fact that once on board there were very few people there to help one find the appropriate elevators or decks. Even if one can assume that many have cruised in the past, new passengers do not know the ship. CRUISE DIRECTOR/STAFF AND ENTERTAINMENT: The Cruise Director was very good and he and his staff provided adequate information and activities for the "older crowd". I would not recommend this trip for children or those in their 20's or 30's and there were very few on board as is expected on a cruise of 14-days or longer. The entertainment varied from very good to poor with the average being fair. Two entertainers were really great, but there were also those that many of the passengers walked out on. DINING: The food in general was good. We chose the "personal choice" dining option, but the food was exactly the same in the traditional dining room. Because of the UK passengers many of the menu items were directed to the tastes of the English passengers. We had the opportunity to experience items that are not normally on a Caribbean cruise. There were only two occasions on which we found nothing on the menu that appealed to us and we went to the pizza restaurant. We did not try the "additional cost" steakhouse, but were told by others that the food was of equal quality to the regular dining room, but that the quantities were substantially greater; however, as is always the case, one may order multiple items in any restaurant aboard, if you want a larger quantity, which was not normally requested. The buffet was typical of all buffets - same food in cafeteria style with limited service. Room service was good and even though the earliest time listed on the breakfast order form was 7:30 am., we regularly requested juice and coffee as early as 6:30 am and it was delivered promptly. The wait staff in the dining room was abysmal in general. There were exceptions (about 10% did a very good job), but the attitude and competence of the majority was very poor. There was rarely a meal where one or more unnecessary mistakes were made. The best example of attitude was when a waiter was asked by one of the passengers with whom I was sitting for breakfast - "Would it be a problem for me to get some ice tea this morning?" The waiter simply said "Yes it would" and walked away with no other explanation. [at subsequent breakfasts we did see ice tea being served] The passengers at the table were in disbelief. Unfortunately that attitude prevailed with many of the wait staff. They would routinely argue with a passenger who said that his order was incorrect or say that the passenger had not ordered something that was not brought to the table. Numerous complaints were lodged with the various dining room Captains in the dining room, but there was no improvement during the 14-days on board. On one occasion a person at our table asked one of the Dining room Captains, if this was a "training ship" for Princess dining room staff going to other ships. It was generally so bad that the Cruise Director asked in a written memo and over the speaker system, prior to our evaluations being completed, to please not down grade an entire department because of what he termed an isolated incident. Poor service in the dining room was not isolated - it was rampart throughout the room. Some passengers, upon entering the dining room, would tell the Captain in charge of seating that would not sit in ___ table(s) and they would list the numbers. The service in the pizza restaurant, buffet and specialty steakhouse were considered to be adequate by those that had tried them. CABINS: We were in a balcony cabin on Baja deck. The cabin was small in comparison to other Princess ships - only 151 sq. ft. without the balcony. Be careful when you read the square footage and understand that Princess may include the balcony in the figure given. Other Princess ships will average about 20% larger for the same category of cabin. The cabin service was one of the best aspects of the ship's service - it was excellent. FRONT DESK/PURSER: The "front desk" did a good job of answering most questions. The final statement was correct and thee was not a long line of passengers with multiple questions upon delivery of the final statement, which we have seen on other ships. SHORE EXCURSIONS: We only took two excursions and they were as expected. One option was sailing as a crew member on a 12 meter America's Cup sail boat in a race and that was an adventure. In the Caribbean, you can generally negotiate with a cab driver to take you to the same sites as on the ship's tour at a substantially lower price [as much as 75% less cost than a ship's tour], even if there are only two in the cab. OTHER FEATURES: There is no card room on this ship and cards are played in a section of the casino. Unfortunately, the smoke and noise from the slot machines, etc. were disconcerting and unpleasant to some. The original card room was turned into an internet room and adequate computers were available at 35 cents per minute for e-mail etc. There were numerous movies on board, both inside and on the top deck where movies and other entertainment "under the stars" were shown throughout the day and evening. This is a great addition and enjoyed by many. Princess even provides blankets in case you are a little chilly after sundown. The exercise area is fine and in a great location in the stern of the ship. The normal bingo, art auctions etc. are all available. The staff in the various shops were helpful and pleasant; however, as always, the prices are not the best - even when "on sale". The "shopping coordinator" on board "pushed" the retailers in port that pay a fee to Princess and would mention no other retailers even if her "preferred" retailer did not carry the item you were asking about. One should always know what they are buying before assuming that the ship's or retail merchants in port have good pricing. CAPTAIN/SHIP'S OFFICERS: The Captain did an excellent job of communicating with the passengers. We could not get into St. Kitts because of excessively high winds and a full explanation was given and subsequently there were few passenger complaints or comments. Everything seems very smooth in regard to the operations of the ship. DISEMBARKATION: Everything went well. The passengers were fully informed and the luggage was properly organized and separated for easy passenger identification. It was well run and organized. SUMMARY: I WOULD NOT RECOMMEND THIS SHIP UNTIL THE UNBELIEVABLE PROBLEMS IN THE DINING ROOM HAVE BEEN RESOLVED. The ship is not up to the standards expected from Princess. The dining room staff and general attitude toward the passengers needs considerable improvement. However, we do believe that this ship is an exception to the normally good service expected from Princess. In fact, while on board we did book a South American trip with Princess. Enjoy your trip with Princess, but do not go on this ship. Read Less
Sail Date December 2005
This was our 3rd cruise (previous cruise was with RCCL-Voyager of the seas). We got to the port at 11:45 and there was some line but it moved quickly. Once inside I was lucky that the non-citizens line was empty so we got into the ship in ... Read More
This was our 3rd cruise (previous cruise was with RCCL-Voyager of the seas). We got to the port at 11:45 and there was some line but it moved quickly. Once inside I was lucky that the non-citizens line was empty so we got into the ship in less than 15 minutes. Very nice ship, but I found it to be a little complicated inside, unlike Voyager of the Seas. We had an AB mini suite, which was really nice. The only problem is that the balcony is completely uncovered (It starts where the balcony above us finishes). We went to make reservations for Sabatinis and Sterling and to check to see if we had gotten into second seating, since I did not like that idea of anytime dining. We spoke to this Italian person who was the Maitre'd at Pals Dining room. Since I read here on another review that we could (and should) make reservations for dinner on those dining rooms, I told him about it and he said NO! That they did not take reservations. Well, next day (formal night) we went to Palm dining room and after a long line, we got to the desk to ask for a table and the maitre'd told me that we had to wait about 20-30 minutes to get a number while he sited the people with reservations... WHAT?????? I had asked him the day before and he said NO RESERVATIONS.... I was furious, so before I got really mad at him we left to Coral Dining where my wife went to get a number after the maitre'd told us to wait 30 min. Once there we had a number but the dining room was almost empty, because a lot of people made reservations and did not go. So I went to the desk to complain to the maitre'd but before I got there, he got my number, saw that we had 5 people and told someone to set up a table right away for us since he did not want us to wait. I told him what had happened and he apologized several times. He checked on us during dinner and told us that he was going to have a table for us at 8:00 PM every day. Next day, as soon as we approached him when we got to the dining room for dinner, he called me by my name and told me that he had a table ready for us by a window. He made up for the other staff person. We did the check in on the Princess web page and stated that we were celebrating a birthday. We got nothing while many people did get balloons and a sign at their doors. Anytime dining is a very bad idea. We went to Sterling Steakhouse, and it was very good. Both service and food were fantastic. Probably the best prime rib I ever had. We ended up canceling the reservation to Sabatinis to go to the steakhouse again.($15/person) They had a couple of good shows but I would have to say that the ones at Voyager were better. Also they repeated the shows the next day. The comedian was very good. Buffet food was a little bit better that RCCL, while dinners were about the same. Club Fusion has a horrible design and most of the activities were running late. St. Thomas was very nice. We went downtown and there we booked a tour of the island and ended up in Coki Beach. It was nice, we did some snorkeling (rental was $10) After about 1:45 min the tour guide picked us up and return us to the ship. The tour was $20/person. In St. Maarten, we rented a Jeep (~$100/day from Hertz) Maybe if you look up in the web you could get a better rate. We went around the island, stopped at three beaches, but the best one was Rouge Beach on the west side. Beautiful colors and powder like sand. We also went to Orient beach (crowded) and Guana Beach (small but nice and only a few people). Read Less
Sail Date May 2004
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