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1,398 Princess Mexican Riviera Cruise Reviews

This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. ... Read More
This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. The food in the main dining halls was just okay, but then sometimes the buffet delivered even though sometimes it didn’t. The cruise director’s team is a lot of fun and actually helped me enjoy the brand more. That said, here are some things they could work harder to make my trip better: 1) karaoke: having it in the Vista theater vs. a bar is a big mistake. It doesn’t bring the fun as the activity should be. It feels like auditioning for American Idol. Only for the brave. The point of karaoke is sounding awful with too many drinks for liquid courage. 2) enough with the old jokes by CD Matt O. I’m in my mid-40s and chose Princess because it cruises out of LA and isn’t full of kids. However, telling all these old jokes made me feel like the brand isn’t made for me. 3) Old Fashions do not need soda when you’re calling top shelf bourbon. ASK if I want club soda in it. I was rudely blamed for not proactively telling them. No bar I’ve ever been to in the US serves the cocktail with soda water. 4) I never saw our stateroom attendant. Never checked in with us. 5) Every spa on every ship tries to upsell you product. I get it. But NO MEANS NO! My sister and I were pressured and when we said no, we were each individually treated incredibly rude. Each time, we were met with passive aggressive and even just plain aggressive attitude. 6) Elevators are a huge challenge. I realize there is no way to fix this. But they’re the worst I’ve ever experienced on cruises in size and delays. 7) order now in the app is absolutely useless. I ordered drinks that never came. Sometimes the screen would lock for days (I have an iPhone Xs). 8) Sanctuary is great! However, understaffed and you’ll be stranded without drinks being served to your table despite advertising otherwise. 9) women bartenders seemed to be all business no chatter. I like talking to barstaff, regardless of gender, but I noticed the women bartenders seemingly unfriendly. 10) Future Cruises needs overhaul. Whomever I talked to there seemed to care less about selling me a future cruise. My sister and I got “go to the website” as an answer a lot. MISSED OPPORTUNITY! I could use some excitement and “insider” information about some of the cruises. Demographics, something special not in the brochure, etc. Celebrity does this incredibly well. Princess could learn a few things about retooling their Future Cruises office (open for two hours per day by ONE unsmiling staffer. 11) not a comment card available to fill out as of the fifth day. (I’m reviewing on our last day.) 12) Do more programming for the Gen X crowd. 13) the “library” had very few books and mostly stale reading. Fill it up! 14) bring silent disco! 15) keep the racist jokes by AJ Jamal off the ship. Horribly dated jokes against Asian Americans, uses accents like something out of 1950s. Awful and uncomfortable. He made the audience the butt of jokes and it was clear they were laughing in politeness. Just hearing people as they exited the theater would give the ship enough insight to ship this guy out. I don’t mind blue humor, but this guy didn’t have very good material and so when the audience wasn’t impressed, he just started picking on Asians in the crowd. He mentioned he has a wife from Thailand, but he should know better rather than use her as a license to offend. 16) LGBT mixer was unhosted while there were MANY gay staff on the ship. Would love to see the representation at the mixer by the staff. It’s sometimes easier to approach a staff member about LGBT questions and programming if we know who is who. Read Less
Sail Date October 2019
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the ... Read More
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the cruise but very shortly found our way and found that there was so much room especially the piazza area and the pool area and the entire ship. The food was outstanding in all the dining rooms and specialty dining restaurants. We also enjoyed the sushi bar and the piazza café. Loved having coffee in the piazza in the morning before breakfast. Also, loved the buffet area. So much more room and the food was delicious. I was very happy with our dining room and having 18 people in my group Generoso Mazzone arranged a great dining room and table location for my group. All of these people are Princess cruisers and were very impressed with the ship, the dining rooms, specialty dining and activities on the ship. The entire Princess staff were very helpful and pleasant and they are all a credit to Princess Cruises. Read Less
Sail Date October 2019
I chose the Royal for a new sailing experience, looking for exciting adventures and it was all this and more. The ship is absolutely stunning and has great offerings of food, entertainment and activities. Many events centered in the ... Read More
I chose the Royal for a new sailing experience, looking for exciting adventures and it was all this and more. The ship is absolutely stunning and has great offerings of food, entertainment and activities. Many events centered in the Piazza. However, with a larger passenger list, there is not enough crew. Longer than usual wait times for drinks and meals at dinner. At times we were unable to find waiters for a glass of ice tea, or coffee in Horizon Court. Our room attendant was unable to keep up with the demands of having 18 mini-suites to clean thru little fault of his own. Sadly, the Effy store had so many aggressive sales people I was turned off and refused to buy an anniversary ring. The Sanctuary service was fabulous! We tried the Sanctuary Cabana and were very pleased to not regret the $140 per afternoon cost... it was that great. Also, I got a world class hair makeover from Yureli in the Salon and I couldn't be happier. I wholeheartedly recommend the Royal... bear in mind to be flexible and in some ways lower your expectations. Who knows, may your cruise on the Royal Princess will be a 10. Read Less
Sail Date October 2019
Our daughter and son-in-law chose this as their first cruise and asked us to join them. We've been to Mexico several times with Princess, but never sailed on the Royal before. I was impressed that we never felt crowded despite the ... Read More
Our daughter and son-in-law chose this as their first cruise and asked us to join them. We've been to Mexico several times with Princess, but never sailed on the Royal before. I was impressed that we never felt crowded despite the number of people onboard. She's a huge ship, so walking from one end to the other was a workout. (We were glad our cabin was almost midship). Our mini-suite was excellent, as always, and the staff members were outstanding all across the ship. It was some of the best food we've had on a cruise ship and the entertainment was top notch. The highlight of the trip was snorkeling with wild sea lions in Loreto on a private excursion for 4 people with Sea and Land Tours. I highly recommend them as they were waiting for us at the port, customized the day for us, and even fed us the best tamales we've ever eaten. Manzanillo is a rather unexciting port, but Cabo and Puerto Vallarta are always fun with a plethora of activities to enjoy. Read Less
Sail Date October 2019
We've taken this cruise a number of times specifically because San Francisco is the point of departure. We don't need to fly, worry about parking the car, or leaving our house at the crack of dawn. We also love the Mexican ... Read More
We've taken this cruise a number of times specifically because San Francisco is the point of departure. We don't need to fly, worry about parking the car, or leaving our house at the crack of dawn. We also love the Mexican Riviera. Embarkation and Disembarkation were a snap. We arrived at 1:30 pm, dropped off our luggage and were through check-in and on the ship in our cabin within 30 minutes. There was plenty of staff in all areas: all x-ray security lines were open and staffed (first time). Disembarkation was called right on time and we were out and ready to head home within 45 minutes. We lead hectic lives and look to relax and let go of stress on this particular cruise. This is our 4th time on the Grand Princess (Hawaii & Mexico) and while she is an older "work-horse", the recent spring 2019 refurbishments were nicely done and appreciated. The service all around the ship was great. We were greeted with smiles everywhere. The crew seemed genuinely pleased to be on the ship; no grumpiness or surliness. We ate all dinners in Club Class dining. We enjoy this because of the specialty dishes, the level of service and attention and the more intimate surroundings. Being able to order a steak from the Crown Grill for a nominal fee was a delightful surprise. The specialty pastas and the beef dishes were delicious. I also had salmon from the 'everyday' selection and that, too, was prepared perfectly. We didn't experience any poor tasting food. We're not big on in-room dining or breakfast so our day usually started with 'brunch' at the Horizon Court. There was a wide selection of food choices and while they did seem monotonous by the end of the cruise, the food was well prepared and tasty. The daily assortment of fresh fruit was perfect...best watermelon ever. We ate at Alfredo's Pizzeria, the International Cafe, the Salty Dog and the food was good. An afternoon treat was the soft serve ice cream, which tasted smooth and creamy like ice cream...definitely not ice milk. Entertainment has vastly improved. We attended the nightly shows in the Princess Theater (9:30 pm) and were pleasantly surprised with the improvement in quality of the material and expertise of the performers. I usually pass on a number of shows but not this time. The cruise director and his staff were the best we've experienced. We explored each port on our own as we've been to each one many times and have taken a lot of the tours. Relaxing and letting go of stress included spa time. I got the Seaweed Wrap, Thai Poultice Massage, Reflexology and Bio-metric Facial, spread over the 10 days. I've had each on prior cruises and I look forward to this 'me' time. I was not disappointed. Each attendant was knowledgeable and proficient. Many knots and kinks were massaged away. One thing I wish is that the Grand Princess had a Thermal Suite or Thalassotherapy pool. For swimming and pool time, we avoided Neptune's Pool and headed each afternoon to the Terrace Pool (adults only). It was filled with fresh water and the temperature was refreshing - not too hot or cold. Met a lot of the same people each afternoon; nice social time. We were sorry to learn that the Grand Princess will reposition to Asia next year so this was probably our last time on board. It was a great cruise - a great vacation. Read Less
Sail Date October 2019
Organized embarkation. Had lunch at buffet and luggage was waiting in room. I always practice extreme sanitation— wipe down room (doorhandles, light switches, remote, desks, patio furniture, bathroom), frequent hand washing, no ... Read More
Organized embarkation. Had lunch at buffet and luggage was waiting in room. I always practice extreme sanitation— wipe down room (doorhandles, light switches, remote, desks, patio furniture, bathroom), frequent hand washing, no touching handrail/elevator buttons (elbow) and being very selective about exposure to crowds. Did not get sick, and I notice this cruise did not have a lot of sick coughing people by the end of cruise (sorry, but that’s been the norm). This is our 11th cruise, all on Princess, and the 4th on the Grand. It was our 50th anniversary and did not disappoint. We made it restful and relaxing and did not overdue things. FOOD: First, I want to compliment the food. Where do these reviewers normally eat that they find the Princess food below standard? There are so many places and things to eat on the ship, how can you not find something? We started in the buffet— even mundane things like rice or carrots were perfectly cooked and seasoned. The pasta was al dente. The buffet had some basic things that would be there every time, and many things were switched out. A seafood salad contained shrimp, baby scallops, oysters with no grit– sweet! The Grill (hamburger stand) had great offerings, this time including tacos, and a pizza stand. We didn’t eat there, but our travelmates did. Alfredo’s Pizzeria is gourmet. More selection than in the past, and they will customize, ie: adding pepperoni to your vegetarian pizza. The International Café is perfect for a light snack. The main dining rooms were great with a mainstay menu on the left, and changing offerings on right. I love the salmon and am hard-pressed to stay with it or try something new. Service is still slow and harried– they’re too busy. We did not see any lines except when passengers gathered prior to opening, but we also showed up to eat on the later side, around 7, when early diners were leaving. Here’s a secret for anytime dining— go to DaVinci from 7pm on and the maitre D (head waiter) will get you right in. On our anniversary night, we ate in the Crown Grill and it was stupendous! They now limit the steak and lobster and have a $10 additional fee to have both. Probably from that cruise our party of 5 ate too many! Food complaints? The coffee cards are different. We brought an unfinished card from the last cruise and it was ‘confiscated.’ The barista keeps them in a cup and punches them each time you order. When that card was used up, we purchased another, calculating using the last on departure morning. Otherwise, you’re out of luck! And there’s so much card swiping and key entry on the part of the barista it was hilarious– what industrial engineer thought that up? You can’t get a large orange juice in the buffet— have to order 2 small. I’ve been a critic of the 2 sink hand-washing station in the buffet but it is closely monitored. It’s still glitchy in that you have traffic heading to the pool, or returning from the rear dining area but it’s not disastrous. I like the ‘smart casual’ dress code in the main dining room. It needs to be more proactively displayed so it doesn’t put the maitre D in a tough spot. On formal night, there were several diners who were not formal; a group of 4 girls next to us were in their bluejeans and Ts, except one had her jammies on. PHOTOGRAPHY: The photogs make you look good. Picked our favorite photos and got digital files too. Included one with Captain John Smith who was very obliging. There were not as many set-ups on formal night, but there would be photogs on ‘casual’ night. Hate the port jackass photos and ducked out of every one. ENTERTAINMENT: CD Steve Campbell was talented. Attended every art event, especially the history or artist lectures, and the auctions. Art Director Henry was a walking encyclopedia. The Crew Show is always entertaining. The last night was a new Princess production, Born to Dance. It was fabulous! No Spanish class, no port lectures. CABIN: The cabin size is fine. You want to hear about my brother’s facilities in the USN? We booked with adjoining travelmates and kept the patio door open between balconies for memorable visiting. There’s shampoo/conditioner, bath wash, soap, lotion, hair dryer. There’s now plug-ins on bedside lamps to recharge phones. I don’t go on a cruise to watch TV, but it’s limited– you select an on-demand program or movie, it plays, then ends until you select another program. The ‘live feed’ includes 2 sport channels, MSNBC, CNBC, and Fox but they don’t have ‘news,’ only politicizing. Entry is a swipe of key card, no more mail box or name on room. Greatly reduced ship mail, tucked under door handle. We had a problem with shower temperature water– tepid at best. Reported, argued, and it was never fixed. SHIP: The Grand is in good condition, with the expected rusty places the sea demands. The numerous repainting causes drips on the balcony— painters don’t bother with drop cloths. The elevators can be slow. The sofas in the venues sit too low. The public can lack consideration: jumping on elevator before riders can get off, stopping to have a conversation in an aisle, and please, don’t take your shoes off and put your bare feet on the table!! This was a wonderful, relaxing cruise to a warm place. I’m happy to celebrate with Princess. Read Less
Sail Date October 2019
Love Princess and wanted to travel somewhere different. The staff was absolutely phenomenal. The food was wonderful. Entertainment so-so. There really wasn't a whole lot on this cruise. Perhaps because it was only five days. We ... Read More
Love Princess and wanted to travel somewhere different. The staff was absolutely phenomenal. The food was wonderful. Entertainment so-so. There really wasn't a whole lot on this cruise. Perhaps because it was only five days. We paid for transfer from the airport and that went well. Our arrival at the cruise terminal was a cluster. There were no designated areas for priority boarding at all. I had to track down someone to help. That took a while. Then once we did on board, we ended up having to take the stairs because there was no one handling access to the elevators. They were coming up from decks below and were over full. Our steward was fantastic. He was very courteous and attentive and very helpful. Our cabin is described below and was a total disappointment. Smaller than the pictures on line show and being in the absolute rear is terrible. Noisy and the rocking makes you sick. Service was great which is why I guess we keep going back to Princess! Read Less
Sail Date September 2019
The cruise had great service but the food was horrible almost everywhere we ate. Sabatini's was the best but even that could have been better. The shower curtain in the bathroom reeked and it smelled like pee. The cruise would have ... Read More
The cruise had great service but the food was horrible almost everywhere we ate. Sabatini's was the best but even that could have been better. The shower curtain in the bathroom reeked and it smelled like pee. The cruise would have been fun if I was with my family or was older. Mostly everyone was 65+, which is fine, but the activities were not for a younger crowd and that made it boring. The "club" is a super small dance floor lodged in the corner of the lounge. This was my first cruise and I will probably never go on one again unless it's Richard Branson's... The ice cream they served on the fountain pool deck was not good, the pizza everywhere sucked - apparently Princess is known for their pizza but I think that that review came from someone who has never had pizza. Alfredo's Pizzeria was not that great either as far as the pizza goes. The bartenders and wait staff were all very friendly, however, not everyone was knowledgeable and we got different answers from anyone on any one topic. The comedy show was great and was the our favorite activity. The elevators run terribly and because almost everyone on the ship was super old and could not use the stairs, the elevators were always running slow. Not a big deal because I have legs and they work great but might be good to know for someone else. I don't know what I was expecting for my first cruise but I was disappointed and wished I had spent my money on a different vacation. Hopefully your experience is much better!! Read Less
Sail Date September 2019
The Royal is a beautiful ship and now that it is going out of LA, I am hoping to be able to go more often. First of all, there were 2 ships in port that day which made the traffic difficult. It took over 45 minutes to park. I thought ... Read More
The Royal is a beautiful ship and now that it is going out of LA, I am hoping to be able to go more often. First of all, there were 2 ships in port that day which made the traffic difficult. It took over 45 minutes to park. I thought Medallion would make check in easier, but really, it didn't make any difference. After we checked in we waited another half hour to board the ship. All in all, embarkation was just VERY busy and chaotic. I was glad that I had printed my boarding pass because the Medallion App kicked me out, erased my boarding pass then wouldn't let me back in for the rest of the cruise. This ship is large, and I think that the service in a couple of areas was lacking because of the amount of people. It seemed that if we had an issue, it always took at least two tries to get it right. We had everything from a toilet that didn't work to waiting over an hour for starter in the main dining room. We used the buffet a lot. The food there is fine, not great, but the good news is that we always found a table due to the good set up of the buffet. Tip: the desserts for the buffet are only available at the front buffet closest to the pool, not the back portion. We had a cabin in the back and the shaking back there was intense. So intense that when you laid down it felt like a message bed. If you like that, then this is a good tip for you. Book an aft stateroom. Things we loved: The cruise director Matt O was amazing and made the cruise so much fun. I'll cruise with him any day! The Bellini bar- the drinks are great and the tables are in a nice location if you want to watch the happenings of the Piazza. Alfredo's- a great option for lunch. The shows- we enjoyed the shows each evening, there was plenty of variety. Disembarkation was very easy. We chose to walk off. We were assigned a 9:45 walk off however as we were going towards the waiting location for walk off, they said that if we wanted to go now, we could. That made it nice. We were off the ship and thru customs before 8:30. Would I go again? Absolutely! I love to cruise and even though this one had a couple of hiccups, there was plenty on this cruise that I enjoyed. I think I will give them a little time to work out the kinks, but all in all, I'm glad they are going out of LA. Read Less
Sail Date September 2019
The Good: Alfredo's Pizzeria - best food on the ship (and complimentary!) Afternoon Tea - we went every day and it was always the highlight. Loved watching the NFL games on the big screen. Exceptional steward/stateroom ... Read More
The Good: Alfredo's Pizzeria - best food on the ship (and complimentary!) Afternoon Tea - we went every day and it was always the highlight. Loved watching the NFL games on the big screen. Exceptional steward/stateroom service (shoutout to Rashid!) Crew was friendly and attentive, particularly in food service. The Medallions are pretty slick. Good variety of entertainment. Not too many kids. Roundtrip from of San Pedro (convenient to where we live; no airplanes required). The Less-Good: Coffee tasted like dirty water. Other than the aforementioned, food was generally mediocre. Stateroom carpet and upholstery are in desperate need of updating and the shower curtain was pretty gross. The Library has no comfortable seating, no view and practically no books! There is very little room for weight lifting in the Fitness Center and it was always crowded. Promenade Deck does not go all the way around - you can't promenade on the Promenade! Read Less
Sail Date September 2019
The ship and class of service is what I expected from Princess. The ship was nice, staff was great and the entertainment was fun. This was a 5 day cruise with one 24 hour stop that is a bit different than any other cruises I have been ... Read More
The ship and class of service is what I expected from Princess. The ship was nice, staff was great and the entertainment was fun. This was a 5 day cruise with one 24 hour stop that is a bit different than any other cruises I have been on. There is plenty to do, the "Princess Patter" was packed with activities throughout the day. Dining room and Horizon Court food was good, plenty of variety. The variety of public spaces, music and bars was good. The Disco was not in a great place and the only place that was too crowded, tiny dance floor and slow bar service, I think that needs to be looked at. The "Medallion" class, use of the medallion for your cabin and purchases is innovative but is sort of creepy as they know where you are, all the time ... weird ... Princess is my favorite line and I will return. Read Less
Sail Date September 2019
Our short trip from LA to Cabo on the Royal Princess was very relaxing and refreshing. Just what the doctor ordered. We arrived a little before our scheduled embarkation time, but we just got in line and wound our way through. I had ... Read More
Our short trip from LA to Cabo on the Royal Princess was very relaxing and refreshing. Just what the doctor ordered. We arrived a little before our scheduled embarkation time, but we just got in line and wound our way through. I had already received our Medallions, so we didn't have to show anything other than that! It really couldn't have been easier. Once on board, my husband, who was a first time cruiser, was amazed at the grandeur and beauty of the Piazza. Even though I had shown him pictures, seeing it in person is amazing. We dropped our luggage off at our room and then hit the buffet. Again, my husband was amazed at the selection and quantity! Our room was M535, a balcony room, just below Horizon Court. I was worried there would be noise from there, but it was insignificant compared to my husbands snoring. I brought earplugs for the later and apparently it blocked out the former :) Our cabin steward had our room looking great and kept it that way the whole trip. He really did a great job and was always friendly when we passed in the hallway. The wait staff in the traditional dining room, Allegro, was delightful. My husband enjoyed chatting with our waiter, Victor, so much, that he didn't want to miss a meal. We had a gift meal at Sabatini's (which was very nice) so we did miss one meal there, much to my husband's chagrin. I loved the food. I'm not hard to please, I will admit. If someone else makes it and cleans up, I'm fairly certain that I will be happy with any food that is not too adventurous. The very first night I had the prime rib. It was so good I wanted to cry happy tears! The next night was filet mignon, and another night was chicken and another night was salmon. I wish I could eat there every single night of my life! Again, I am not a foodie, far from it. But my husband and I both enjoyed the food. Horizon Court was great for lunch and breakfast. My husband loved the cookies! We watched the movies in the afternoon and napped. I got caught up on several movies that I didn't see during the summer. That was a bonus! The bed was comfy. I was very pleasantly surprised at how awesome the dancers and singers were for the big show performances. We saw "Soul" and "Encore" on this cruise. Both were wonderful and had my husband standing up and cheering at the end. I was cheering too, but that isn't remarkable :) Jeff the Juggler was super funny and very entertaining. Getting off the ship to go into Cabo was the only glitch, but it wasn't anyone's fault but the weather. We eventually got into Cabo and stayed about 30 minutes. It is true what people say about bartering. Decide what you are willing to pay for something, and you will probably get your price. We also had the free tea every day at 3:00pm. I loved that so much I want to continue it at home! Their scones are so delicious. The tea itself was only meh, but I like regular Lipton tea, so bear that in mind. Disembarkation was a little tedious (be prepared to wait for elevators), but since we were walking off with our luggage, we just left when we were ready. Typical lines to wait in, but honestly, when you are off-loading about 3,000 people, what do you expect? Overall, it was a wonderful time to relax and getaway from the daily grind. I honestly didn't want to come home and have to think about what to fix for dinner the next day! Read Less
Sail Date September 2019
We chose this cruise due to multiple reccomendations. A wonderful experience and our first cruise! We will return! The dining room experience was awesome We used the buffet for breakfast and lunch. There were many healthy choices. ... Read More
We chose this cruise due to multiple reccomendations. A wonderful experience and our first cruise! We will return! The dining room experience was awesome We used the buffet for breakfast and lunch. There were many healthy choices. We exercised each day and were pleased with the work out choices. The highlight of our cruise experience was the Balcony Dinner and th excursions in Cabo. We did the snorkeling and swim with the dolphins. The experience in Cabo felt save and relaxing We were glad we were able to stay 2 days. Getting on and off the ship in Cabo was easy and effortless. The return back to the U.S. port in San Pedro was just the right amount of time being on the ship Leaving the port, we took the airport transfer provided by Princess, the bus was reasonable and air conditioned All in all no negative incidences. This was my husband and my first cruise, we will be back! Read Less
Sail Date September 2019
I chose a Princess cruise because of how highly recommended Princess was by many friends. I knew I did not want to add the time or price of flights to or from another port, so I chose a round trip from my local Los Angeles port. The ... Read More
I chose a Princess cruise because of how highly recommended Princess was by many friends. I knew I did not want to add the time or price of flights to or from another port, so I chose a round trip from my local Los Angeles port. The destination was really not much of a factor in my selection. I was so impressed with the service all over the ship. I've never experienced service like this anywhere else. Everyone was so friendly, helpful, attentive and welcoming. It was amazing! The ship itself is beautiful and the room was much larger than I expected. The food was really good too. I couldn't believe the speed of the service in the restaurants on a sold out cruise. It blows my mind how they can serve so many people so fast. Everything about the cruise was top notch. The bartenders in the Good Spirits at Sea bar were truly memorable. Agus, Don and Patricio were just amazing. Their service was the best and their sense of humor had us in stitches the whole cruise. Matt "O", our cruise director really made the whole cruise enjoyable. He was so nice, friendly, knowledgeable and full of energy day and night. I can't wait to cruise with him again! Amazing crew and ship!! Read Less
Sail Date September 2019
It promised a short getaway and definitely lived up to it ! We were able to relax in the Spa’s Enclave. The pool there is so therapeutic, the steam and sauna rooms are a must. Then top it off by lying on the warm stone bed. I also ... Read More
It promised a short getaway and definitely lived up to it ! We were able to relax in the Spa’s Enclave. The pool there is so therapeutic, the steam and sauna rooms are a must. Then top it off by lying on the warm stone bed. I also benefited from the seaweed detox treatment and massage. For anyone who needs to rejuvenate this is the place to be. Fasted embarkation and disembarkation ever!! It was very organized and everyone along the way was helpful and so friendly. The food was delicious and always fresh. We had two great dinners in the Symphony Dining room and the rest of the time we frequented the Horizon Buffet and enjoyed the convenience and variety there. And don’t forget the delicious pizza on Deck 16! We took advantage of room service in the morning and it was always on time and exactly what we had ordered. Read Less
Sail Date September 2019
The ship was absolutely beautiful and very elegant, not to mention, huge and well maintained! Everything you need is conveniently found on the ship; variety of shops, restaurants and other eateries, casino, theater, spa, pools/jacuzzis, ... Read More
The ship was absolutely beautiful and very elegant, not to mention, huge and well maintained! Everything you need is conveniently found on the ship; variety of shops, restaurants and other eateries, casino, theater, spa, pools/jacuzzis, bars, cafes with specialty coffee, Internet cafe, gym, The Sanctuary, the private adult only pool area, plenty of seating throughout the entire ship on nearly every level, AND MUCH MORE... including a medical area!! They provided exceptional service from our stateroom attendant, (MARIO!!) to room service, the Horizon Buffet waiters, and every other staff member aboard the ship. There were great sights on and off board. The views were exceptional! The excursions were great, but please note, the Princess excursion options are much better than private shore ones! The best part of all, we truly were treated like royalty, which is very fitting for the "Princess" line of cruise ships! We will be back cruising again SOON!!! Read Less
Sail Date September 2019
Wanted to cruise the Mexican Riviera with our best friends. Thought Princess was supposed to be a good line. Nothing special about it. The food was not very good , even the food in the pay extra restaurants. The room was very small and ... Read More
Wanted to cruise the Mexican Riviera with our best friends. Thought Princess was supposed to be a good line. Nothing special about it. The food was not very good , even the food in the pay extra restaurants. The room was very small and lacked any color or attractivenes and it was classified as a Deluxe Balcony Stateroom. We wont be sailing with Princess again. There are too many better choices... Royal Caribbian, NCL, Disney, Oceana, Holland America. The best thing about this cruise was how great our room steward was. As far as the itinerary, Puerto Vallarta was the best, lots to see and do. Though Cabo is a nice place to spend a few days (have done that in the past) I dont think it was worth the hastle of going ashore. The other thing that was a surprise is that the "Stuff" they served as ice cream was NOT... it was watery and tasteless. And lastly, finding seating at the buffets was always a challenge. Needlless to say we have no plans to sail with Princess again. Read Less
Sail Date April 2019
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We ... Read More
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We proceeded with 2 deluxe balcony staterooms side by side so we could hang out on the balconies together when we wished. We prepaid our gratuities and our excursions and began our count down (about 80 days from finalizing our purchases). With just 4 weeks until blast off Princess called and offered us an upgrade for about $350 for my wife and I and $350 for our friends. (we did not use any TA's so we dealt directly with Princess) Big mistake on my part as I assumed that all the extra amenities hyped up on the Princess website for mini-suite cabins would apply to us. I called our friends and read them all the extra goodies and they wanted to upgrade as did we. Not being a TA and not originally looking to book a mini suite, I had no idea that princess had 2 types of mini-suites. The "CLUB" mini suites had all the goodies, whereas our extra $350 boiled down to an extra TV and more bathroom space. This way we could watch 2 tv's at once, one for each eye. lol Once onboard we went to the suite concierge, Francisco Galvan and to my embarrassment discovered the phone scam upgrade. Did the Princess rep tell me about the difference in the club mini and a regular mini? HELL NO! If she did we never would have upgraded and encouraged our friends to upgrade. Ok I know that not using an agent was dumb on my part, however for Princess to upgrade us over the phone without a proper description of the upgrade is on them. Funny thing is that once we left the concierge a mysterious posting was made on our private Princess dossier that we were briefed by the Princess sales department on the benefits of a mini suite. This of course was totally bogus as the concierge knew that we were going to take our problem either to the Hotel Manager or the Guest Relations Manager. Someone made this entry in an attempt to cover their rear end. I would swear under oath that they never advised us of the difference in a club or a mini suite. Why would anyone upgrade for just an extra tv and and about 10 more square feet? They wouldn't of course. Not me at least. Ok, enough of this and thanks for allowing me to vent. During the cruise I did get a private meeting with the guest relations manager, Luca Cozzolino to discuss this issue. Mr. Cozzolino handled the situation professionally and to my satisfaction and that of my wife and friends. As they said once in a great movie "What we have here is a failure to communicate". Our impressions regarding the Royal Princess cuisine was somewhat a mixed bag. The dishes in the main dining room were quite average at best with the amazing exception of the lobster served on the second formal night. We all thought it was the very best we ever enjoyed on a cruise. Sailing in the warm waters of the Sea of Cortez , we all had hoped that the shrimp cocktails would feature the famous jumbo delicacies. Nope! We all had a great laugh when the waiter delivered us 4 tiny shrimp that measured under 2 inches. This pennywise and pound foolish chef selection was made by a bean counter that has no idea of how to make a customer feel he picked the right cruise line. Same can be said about the grade of ice cream on the dessert menu. Based on an old fashioned taste test the Royal buys bargain ice milk in lieu of premium grades. Great way to top off a mediocre dinner is with a scoop or two of drug store ice cream. The service that we had in the main dining room was absolutely spectacular. From the busboy to the maitre'd all worked their tails off to please us and several nearby tables. You can tolerate food that's mediocre if your servers are bending over backwards to please you. These folks and your cabin attendant can make or break a cruise vacation. Princess seems to have this part of cruising down to a science. Room service food was pretty sad although we didn't use it much. The much hyped "BEST PIZZA AT SEA" failed to mention the they only make 3 pizzas a day available for room service. The $3 charge is no big deal but we had been craving a Hawaiian pizza only to find out that only cheese, pepperoni and margarita was available. We went with pepperoni and couldn't finish a slice. Again things were hit and miss. The difference between the Celebrity buffets and those aboard Princess are night and day. Almost impossible feeding 3000 to 4000 people with exciting fresh food and snacks on the Royal, Our Solstice Alaskan cruise recently amplified the many awards Celebrity has garnered for dining. Of course people have various types of palettes and tastes so if you read 100 reviews about dining on Princess versus others, you will get a wide range of ratings. Our final night aboard the Royal was a highlight with dinner in the Crown Room. Wonderful window table for 4 with great food. My buddy and I tackled 22 ounce porterhouse steaks with huge baked potatoes. I am not sure how but I actually lost 2 pounds on this cruise. Maybe they did me a big favor by serving crummy ice cream? Find the gelato station because it's great. The minor $1.50 per scoop up-charge is well worth it. One final note is that the elevator waits on the Royal can be very frustrating. Try and prepare yourself by bringing an extra bag of patience aboard. Also try and relax when you wait to embark. So many folks get all worked up into a lather waiting for their call to board. The ground personnel do a great job of getting thousands off and thousands on. Some poor souls had the all night duty of hauling 13,000 suitcases down to the warehouse to be ready by 7am. These cats are exhausted and after a short break start bringing onboard another 13,000 bags. Some people can be grotesque when awaiting to board the ship. Most passengers are asked to come at assigned times varying from Noon to 2:30 It appeared to us that the majority are ready to storm the gang planks at 10 am. Crazy! Read Less
Sail Date April 2019
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last ... Read More
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last November. Positives: For the most part, service from the crew was excellent. Waiters in the dining room, restaurants and bars/lounges were very pleasant and attentive. Robert and Franco at Sabatini's were outstanding. Attendants at the Buffet could not do enough to assist. Our cabin steward, Donna, was excellent. Kory Minor, the piano player and entertainer at Crooner's, was tremendous. We had one run-in with a chauvinistic cook at the Trident Grill who was insulting to my wife. I reported this to the Front Desk, but heard nothing in reply. Otherwise, the crew was outstanding. The Ultimate Balcony Dinner is an incredible experience. This was the second time we have done it and it will now be a staple of our Princess cruises. We did it on Monday night while we were anchored off Cabo. Not sure how well this would work if the ship were underway, might be too windy. (Our first Balcony Dinner was done the night we were anchored in the Panama Canal last November.) Our waiters were attentive and timely without being intrusive. The food was all excellent (menu attached). The setting is so romantic! By all means, try this activity. It is easily worth the $100 price. We also loved the Super Tuscon Lunch at Sabatini's. Multiple courses all served with wonderful (and high-end) Italian Super Tuscon wines (menu attached) Our Mini-suite was smaller than mini-suites on other Princess ships, but that did not bother us at all. The new design is better than the old one, with the removal of the large desk and TV counter between the bed and sitting areas. Negatives: Although advertised as a “non-smoking” environment, there are many locations on the ship where the smell of smoke was irritating at best and unbearable at worst. Biggest problem area was the Casino on Deck Six, with its open ceiling to the shops on Deck Seven. Clothing and other items in the shops reeked of smoke. Also, poorly designed ventilation in the Allegro Dining Room on Deck six Aft drew in smoke from an outside smoking area. By the end of the seven night cruise, my wife's eyes were bloodshot and her throat sore and raspy. Due to this condition, we canceled a reservation to sail the Royal Princess to Alaska later this year and re-booked to the Golden Princess in 2020. The passenger population would overwhelm ship's resources on occasions. For example, the ship has 12 main passenger elevators, the same number as on much smaller ships. In comparison, the much smaller Coral Princess (2,000 passengers vs. 3,500-plus on the Royal) has the same 12 main elevators. This led to congestion and excessive waits during peak periods, such as show times and start of dinner hours. Also, crowds would build up outside of venues before the start of activities since there was insufficient room to handle the volume of people. Ocean Medallion has tremendous potential to be a great tool for future passengers. The functions which currently work are wonderful. But they do not work often enough. OceanCompass repeatedly crashed while trying to find my wife. I found it very frustrating to be wasting my precious vacation time attempting to debug this system. It could not even correctly locate me at times! OceanNow had limited menus. And it surprised me by charging for cocktails even though we had full beverage packages (Sip & Sail). I brought this to the attention of the Front Desk and they said I would find it in my Cruise Passage contract that drinks ordered through OceanNow would be charged. That is not acceptable. This system reminded me (a retired IT manager) of systems rushed into production before they were ready or properly tested in order to meet a management-directed schedule deadline. System quality should be the only criteria for determining system implementation. Read Less
Sail Date April 2019
We booked this cruise to experience of the remodel Royal Princess. We have sailed this itinerary several times, so main purpose was to enjoy the cruise. This was a Medallion ship and the embarkation was the smoothest I'm had. Just ... Read More
We booked this cruise to experience of the remodel Royal Princess. We have sailed this itinerary several times, so main purpose was to enjoy the cruise. This was a Medallion ship and the embarkation was the smoothest I'm had. Just walk up to the scanner, show your passport and on you go. Also, embarkation started very early which gave us more time on the ship. The entertainment was overall one of the best I've seen. Food selection and quality was good but not exceptional, had a disappointing experience at Sabatini's. Service was great all around. The casino was disappointing. They try to put too many slot machines in a small space, leading to trouble getting in and out of the area. There was an actual cigar lounge on the ship. It was a little small and got crowded sometimes, but a comfortable place when you can get a seat. Overall the cruise experience was good. Read Less
Sail Date April 2019
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so ... Read More
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so much and quickens the lines, waiting periods, and simplifies getting into your cabin, ordering meals and drinks, making purchases, pretty much every activity on board, and that means casino gaming is even easier, if you are so inclined. A noticeable improvement is consideration for those traveling with wheelchairs and walkers. The entire ship is navigable and that includes The Sanctuary. Previous trips have made The Sanctuary inaccessible because there was no elevator that went up there and even worse, no bathroom. Finally, that has all changed with elevator service and a pretty large accessible restroom. My favorite part of this trip was the fantastic Cruise Director and his team. I always think I have the best C.D. but Matt O’ Brien is in a class by himself. Funny, clever, inventive and his enthusiasm was inspirational to jump in and join whatever was going on. His team of Assistant Crew Directors has excellent hosts with many fun games and shows. We will do this trip again! Read Less
Sail Date April 2019
This cruise was provided by Harrah's casino. This is my 1st time to board the Royal Princess. I did my pre-boarding process on line. On the day of my departure, i still have to stay in long lines. I observed some passengers were ... Read More
This cruise was provided by Harrah's casino. This is my 1st time to board the Royal Princess. I did my pre-boarding process on line. On the day of my departure, i still have to stay in long lines. I observed some passengers were attended first who are not on the line. The ushers/usherettes did not provide any explanation why other passengers were provided special treatment as i see that they are not handicapped or need special assistance. Upon boarding, i went to my cabin and was surprised to see a very spacious room. My sister and i stayed in room A 516 on deck 12. Our room is so clean and have lots of space for my personal items. The bed is comfortable and have a high definition TV. Jovito, our cabin crew, greeted us with a big smile and asked if we need anything. He fixed our bed 2x a day and always leave chocolates for us to enjoy before bedtime. He always make sure that we have everything we need before he retire at night. Our dining experience is also excellent. Ian Virgenes is an amazing guy. He always make sure that we are happy and satisfied with the food and his service. He is an asset to your company. We always look forward to see him during breakfast on deck 16 and dinner at Concerto dining Room. I also want to acknowledge Karen, Freddie and so many others who made our dine in experience on deck 16 a memorable one. The food is excellent! Read Less
Sail Date April 2019
We chose this cruise to celebrate 50 years of friendship of our husbands, dating back to their Navy days in Italy. We chose this week because we figured it was not a "Spring Break" week, and the few children on board were ... Read More
We chose this cruise to celebrate 50 years of friendship of our husbands, dating back to their Navy days in Italy. We chose this week because we figured it was not a "Spring Break" week, and the few children on board were well-behaved. The Royal Princess met all of our expectations. It has attractive and elegant public areas. It took a day or two to figure out how to get around the ship because of the central piazza area - there are some decks where you have to go up or down in order to get from the forward to the aft part of the ship. There were about 3500 passengers on the ship, but most of the time it didn't feel crowded. From the moment we arrived at LAX to the moment we left, we were greeted and taken care of by Princess employees. Our transfers to and from the ship and the embarkation/disembarkation process were very smooth and efficient with plenty of friendly personnel to direct passengers. Our cabin, aft-facing E-733, was smallish, but perfectly adequate, and was well-maintained by Emmanuel, our cabin steward. There was plenty of room for clothing and toiletries. If hair care is important to you, bring your own products, since there is only "shampoo-conditioner" provided. We had some trouble with the toilet not flushing occasionally, and there was some minor soot on the balcony. However, the cabin was nice and quiet, and we enjoyed the aft view. There were lots of loungers all over the ship, so it was never a problem to find a place to relax. We chose Anytime Dining and enjoyed our meals in both of the MDRs and the Crown Grill and Alfredo's. We never had to wait for a table in the MDRs. The buffet was extensive - massive, really - with many choices. We were pleased to see so many staff members keeping the buffet clean and refreshed, and there were many servers in the buffet dining area clearing tables and serving beverages. As far as entertainment goes, Matt O is an enthusiastic and energetic CD, and his staff members were all very fun and friendly. We played a lot of trivia games and they had a nice variety of topics. As often happens, there were either many enjoyable activities that happened at the same time, or occasionally there were no events that appealed to us. However, that was a good reason to do some reading or lounge by the pool or walk a few laps on the track. The production shows were good, if not outstanding. We particularly enjoyed the presentation by Paul Burrell, Princess Diana's assistant. Service from every employee (stewards, bartenders, wait staff, cleaning staff, front desk) was polite and friendly. We took shore excursions in each port, and I expect I'll be able to report on those below. In brief, we really enjoyed our half-day sailing experience in Cabo, but thought the Mazatlan City Highlights was just OK, and we couldn't really recommend the Best of Puerto Vallarta tour. The tour guides on both excursions were fine, but the PV tour included a long drive over rough roads, and we got back to the ship more than 2 hours later than we expected. We absolutely would take another Princess Cruise - this was our third cruise with Princess. We really enjoyed it! Read Less
Sail Date April 2019
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if ... Read More
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if that is small....but Princess really messed up the line...You cant add 1000 more passengers, ditch one pool and revamp the menu so it is like a high end buffet, and I am not talking about the Horizon cafe....I am talking main dinning room...we were told that there was a new head chef for the ship, even the employees were complaining on how bad the food was....1 less pool and 1000 more people means, you aint getting into one....PEOPLE EVERYWHERE, NO PLACE TO GO. HAD WHAT WAS AN OWNERS SUITE, WAS GREAT, BUT THAT WAS IT. The ship was busy all the time, everywhere you went... NO place to just chill without People everywhere....movies under the stars great idea except for one problem...no aft pool so PEOPLE ALWAYS THERE,, NO WAY YOU ARE GETTING INTO THE POOL...Sanctuary pool also BUSY ALL THE TIME and at night kids in the pool as well. .so many people that there are not enough elevators to get around, always always always waiting for an elevator.....and when you are in the elevators, guess what, no air conditioning in them so you are sweltering as you hit EVERY SINGLE FLOOR. As far as food the only place that the food was good was the international cafe off the Piazza. As a suite passenger in the past with Princess, we were treated like royalty..not anymore...the few perks that are offered to the suite passenger does not make up for the lack of service, did not feel any more special then the avg joe who payed ALOT less then I did....Service in the suites only area of the restaurant sucked...had to move to a different area to get mediocre service at best...THE table side special food prep, was not done table side and it was the same every night of the cruise, was pasta with a very bitter tomato sauce.....Head waiter was an a-hole to say the least......even the specialty restaurants were mediocre......there was nothing special about the food, bad in most cases.....heard After was on ROYAL by a few different travel agents that ROYAL has a very bad reputation for most of the things I am complaining about....DO NOT WASTE YOUR MONEY on ROYAL, heck at this point don't waste your money on Princess.....spend the extra money and go on a true luxury cruise line. BIGGER IS NOT BETTER, no way no how! I know some of you haters are going to say some crap to me about something, so I will add this.... I had a hip replacement 2 months earlier and taking the steps was not an option.....and for the haters....go ahead..sling your best shot...I know you are all out there. I had multiple surgeries over the years, hence the reason I had waited 12 years for the trip....I deserved the suite...again haters be very careful on what you say, I have no problem coming back at you. Read Less
Sail Date April 2019
This cruise went from Los Angeles to three ports in Mexico and back again to LA. We have taken about 25 cruises with Princess and many with other cruise lines. We have also done this itinerary many times with different cruise lines from ... Read More
This cruise went from Los Angeles to three ports in Mexico and back again to LA. We have taken about 25 cruises with Princess and many with other cruise lines. We have also done this itinerary many times with different cruise lines from San Francisco, San Diego and Los Angeles. EMBARKATION Immediately after picking up our two bags at the baggage claim area, we found the Princess representatives nearby and were told to leave our two large bags with them and follow a representative to the bus. We walked with her and were handed off to a couple of other guides during a walk of about a mile to reach the bus. Fortunately we are in fairly good health and the walk did not bother us. Some of the other passengers were having problems. Luckily it was not raining or we would have been soaking wet by the time we reached the bus. The ride to the ship took about 45 minutes. When we reached the check in area, we were escorted to the elite line and the check in process went smoothly. There we received our Medallions, which replaced the cards usually used for room keys and charging items purchased on the ship. The Medallions have other uses, but we did not explore those. CABIN We were onboard by noon and the cabins were not yet ready, so we had lunch at the lido restaurant on Deck 16. About 1 PM they announced that the cabins were ready and we went down to unpack our carry-on bags. We had room C309 on deck 10. I had a small bath with three shelves on one side of the mirror for storage of personal items. There was a stall shower and toilet. The bath was more compact than on other ships and moving around was difficult. Outside the bath were a dressing area and a large closet between it and the sleeping area. There was also a very small closet with shelves and a safe between the bath and the larger clothes closet. The sleeping area had a queen bed, a dressing table with several drawers and two night stands. Each one had two drawers and a storage shelf. There was a reading lamp on each. Across from the desk was another cabinet with a small frig. Outside was a tiny balcony with a table and two chairs. There was a large, flat screened TV hanging on the wall opposite the bed. The cabin seemed clean and comfortable. Only the floor showed stains on the carpet. Our cabin stewardess greeted us soon after we arrived at the cabin. FOOD We ate most of our meals in the main dining room, but also had some in the lido restaurant. The food in the main restaurant was fair to good. I had prime rib the second night and it was tough and somewhat tasteless. The fish dinners were usually good. There was a noticeable lack of vegetables included with most of the dinners. A typical fish dinner would have the fish placed on top of risotto or succotash with no vegetables. One night I had one slice of potato and a few julienned carrots. For those wanting more vegetables, I would suggest a salad before the main course. The service in the main restaurant was somewhat slow the first two nights, but improved as the week progressed. The waiters were always pleasant and efficient. The food in the lido restaurant was usually tasteless, which is normal. The quality is also not a good as in the main restaurant. There was a good selection and several types of themes were followed. We noticed Mexican several times and one night they had Bavarian food. This ship has a serving area that we have not seen before. There were several lanes running across the ship from side to side with serving areas on each side. Even though the ship had over three thousand passengers on board, there was never any problem getting to the food items. One lane had only desert items. These were very tasty and well prepared and presented. The first day we had hamburgers with fries at the grill near the pool and they were very good. I also had a slice of pizza one afternoon and it was fair. We have had poor luck at the specialty restaurants in the past so avoided them on this trip. The gelato at a cafe on a lower deck was good and the price was right. Two large scoops for $2.10 and they were enough for the two of us to share. ENTERTAINMENT We don’t care for the productions shows put on by Princess, so we usually avoid them. We did see one on this trip and it was just so-so. There was a good comedian who did two shows, one in the Princess Theatre and one in the Vista Lounge. A singer, Lou Gazzara, did two shows and he was quite good. He apparently was on the Idol TV show 17 years ago and now lives and works in Las Vegas. A married couple did a comedy/magic show one night. Unfortunately, they were not funny and the magic was boring. They used people from the audience several times and the tricks were drawn out far too long. Overall, the shows were better than on other Princess cruises we have taken in recent years. One afternoon, we watched a movie in our cabin. There was a large selection of movies and TV shows available on demand. This is a new feature we have not seen on other Princess ships. OUTER DECKS We primarily took this cruse to see the ship. This was the largest Princess ship we have ever been on. At 142,229 tons it was impressive. The interior décor was very well done. We often stay onboard when the ship is in port and use the pools when there are far fewer people around than on sea days. We look forward to swimming in the enclosed pools, because we both are easily sun burned. However we were surprised to learn that this ship did not have one. There is one pool in the center deck and one forward near the Sanctuary area. Neither is covered. VIBRATION The ship has serious vibration problems in certain areas. Mostly it is on lower decks and from the center of the ship to the rear. My wife was in a store on a lower deck and noticed that some watches in a display case were vibrating severely. While she stood near them a glass door on a nearby display case shattered and glass fell all over the floor near her. Thankfully she was not injured, but the glass could have caused serious problems. We went down to the area several hours later and the broken glass was still all over the floor of the shop. We also noticed the vibration while in the dining room on deck 5. Our cabin was towards the bow on deck 10 and the vibration was not as serious up there. We only noticed this problem on one other ship about 25 years ago. DISEMBARKATION On the last morning of the cruise, we went to the Vista lounge, which is the area where Elite passengers wait to leave the ship. The Captain’s Club representative was there to assist in the disembarkation process and did a very efficient job of announcing the departure time for the various groups. We left the ship a little ahead of schedule and were escorted to the bus. Unfortunately, it was another walk of about one half mile to get to the bus. Once onboard everything went fine and we were checked in at Southwest Airlines and off to our waiting area within minutes. The flight back to Sacramento was quite bumpy and the attendants were therefore unable to serve any refreshments. SUMMARY It was an enjoyable cruise with quiet seas all the way down and back. We were surprised that the weather in Mexico was actually cooler than we were having at home in northern California. We expected it to be hot, but most of the time it was overcast and cool to warm. On the two days returning from our last stop in Puerto Vallarta, it was very windy and too cold to enjoy any time on deck. We had one unfortunate experience while on board. We returned to our cabin one morning and found the floor to be soaking wet near the bathroom. I was afraid a pipe had broken so my wife sought the cabin stewardess and was told she had knocked over a bucket of water onto the carpet near the bathroom. She said she had tried to soak up the water with towels, but it apparently did not work. She made no effort to take other measures to clean up the mess. We immediately called the head of housekeeping and asked to have a wet vacuum brought in to remove the water from the carpet. We then left to spend the afternoon at the pool. When we returned, nothing had been done and the floor was still wet. My wife got on the phone to housekeeping and we also went to the front desk to ask for a cabin change. We were told that no cabins were available, but a supervisor was called to the front desk and he made arrangements to have a dryer brought to our room. Unfortunately, we had to stay in the room for several hours while the dryer was going, because we had to leave the door to the balcony open and did not want to leave the cabin while it was open. We had to cancel dinner reservations given to us as a perk by Princess at the Italian restaurant and were unable to get a decent time on another night. We were very surprised that the problem was not attended to without our intervention. We suggest that anyone having a similar problem should immediately get in touch with someone at a higher level. Don’t leave it up to your cabin attendant to clean up the mess or it might not get done. Read Less
Sail Date April 2019
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