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2,859 Princess Los Angeles Cruise Reviews

To have a rest from a bad year. The last year wently poorly for us. I was diagnosed with tumor that precluded me from traveling . much less cruising. The ship was well decorated but all venues where used for activities all day. There ... Read More
To have a rest from a bad year. The last year wently poorly for us. I was diagnosed with tumor that precluded me from traveling . much less cruising. The ship was well decorated but all venues where used for activities all day. There wasn't a quiet spot on board to read or just relax . Lack of promenade was the biggest issue for us. As well as small narrow balconies. Disembarkation was a disaster in San Pedro. There weren,t any facilities after you left the ship in the the terminal. The only facilities were six porta potties set up for the dock up. They were over full , didn't flush , filthy and the doors didn't lock properly . The selection Gluten Free in the Horizon court was very limited . The daily lunch menu was very repetitive every day . The same of the MDR at lunch. The disembarkation was the smoothest we every have had . The Medallion system worked great. Had only one occasion where a charge wrong to my account. Passenger services removed it right away. Unlimited Internet was great Read Less
Sail Date October 2019
Six seniors (age 68-71) who have cruised together since 2013 wanted a cruise that involved driving or short air flight thus choosing the 7 day west coast on Princess. The 4 from Arizona drove over from Phoenix, overnight in San ... Read More
Six seniors (age 68-71) who have cruised together since 2013 wanted a cruise that involved driving or short air flight thus choosing the 7 day west coast on Princess. The 4 from Arizona drove over from Phoenix, overnight in San Bernardino; 90 minutes drive to the dock next morning. One way, one day Hertz dropping in nearby Hertz office in San Pedro. The Washington cruisers flew down the night before, stayed near LAX at an Embassy Suites. Embarking: we arrived about 10am, waited to enter the ship once our group number was called. Onboard about 11am; went directly to the Concerto dining room—not the Horizon buffet – a nice option on Princess, had a good lunch at our table for 6. After lunch we had cabin access—we were all on deck 12; deluxe balcony for our room. Dining: Had the 5pm traditional seating in the Concerto dining room. Out of the 7 days ate there only twice. Food quality and selection were usually good; no real complaint. Dined once in a specialty restaurant to celebrate the wife’s birthday; The Crown Grille. Though the room was not enclosed we had a great table for the six; service, food quality ambience were all great. Horizon Buffet on Deck 16 – normally ate breakfast and lunch here. Found the quality and selection to be better than the MDR. Tables normally were available, stewards kept the tables cleaned off and practically badgered you with offers of drink refills—very good service here. Nice feature on this cruise: the Horizon opened at 5am partially and fully at 6am; great for early risers like us. Show times were normally at 8pm and 10pm so a 5pm schedule for dinner worked very well to attend the evening show at 8pm. The Evening Shows: we like to catch the 1st show, in this case at 8pm. However, most everyone else did as well. If you did not have your seats by 7:30 you were in trouble. A good seat involved 7 to 715pm arrival in the theatre. A real downside on this ship – way too few seats for the 3700 passengers. I understand seating was no problem at 10pm. Seats were narrow, not very comfortable and the full room got warm. In 7 nights we had the same comic twice, the same impressionist twice and 3 production shows. I would have preferred more variety. The shows were decent. PASSENGERS: Mostly seniors, very few children/minors. Probably the oldest crowd we have ever sailed with – was told they utilized the LA Port because it did not involve an air flight to come and go and this age group was common on these sailings. The passenger make up did aggravate another strong downside to this sailing -- THE ELEVATORS ! There were 3 banks of elevators but they seemed smaller than usual elevators. If the ship was empty they worked well, during sea days and busy times the waits were too long. I admire seniors who travel; cruising is a great option for people who have medical limitations and move slowly – I understand I now am part of that group at my age, but getting on and off elevators is not a quick process. Internet and the Infamous Medallion Program – As usual the internet pricing was outrageous so we did not participate. I did attempt to print an airline boarding pass 1 day prior to disembarking and found I was expected to buy 1 day’s worth of internet (19.99) to do this. No provision to use internet to check in and print a boarding pass. Customer service said they could not help me. This is something that a person should be able to do without paying $19.99. The Medallion Program – as a pacemaker person I noted the medallion is not recommended for me so I used a regular card which worked well. In our group there seemed to be problems with the Medallion program working as advertised at least on this cruise—there appear to be some bugs that need working out. I’m sure they will eventually force this on us as an “improvement” and make this our only option – I see it coming. So my experience is not favorable. The itinerary - Good itinerary – got on Saturday, sea day Sunday (good for the 1st full day) then SFO, Monterey (tender), sea day, then San Diego, then Ensenada and finally off Saturday in LA. Late departures from SFO and San Diego caused some alteration in the evening dining – so we had 2 nights of open seating to go with those late departures. Excursions: Took only 1 ship excursion in Ensenada – was okay – once was enough in Ensenada – would not go ashore next time. Did our own tour in Monterey, renting an Enterprise 6 passenger Dodge Van to tool around this beautiful area and splitting of the cost made this convenient, enjoyable and reasonable, plus it enabled us to lunch at one of our Monterey favorites; Rosines. Casino: On deck 6 – busy place, wife hit a number of decent slot jackpots on this cruise making it our best casino win story of all our cruises. Disembarkation: We were scheduled to dock at 615 on Saturday, which we did. With our flight back to Phoenix at 1110 at LAX we chose the walk off option; were to meet in the dining room at 7:20. We arrived at 655 am to find we were cleared and headed for the gangway. Walked about a mile to reach immigration/customs, very quick and outside by 705am. Took a dedicated Super Shuttle for 4 to LAX (took about 20 minutes) for $54. Arrived early there so a great getting off experience this cruise. Summary: Great time with our good friends (again). 4 out of 5 overall on the ship. Was clean, kept up, ran on time in and out of ports. Good dining selection and variety, good service but this elevator issue and inadequate seating in the theatre were very annoying and took the edge off a great experience. We continue to rate Princess, Celebrity and Royal as our favorites and consider those three when we cruise – this experience reaffirmed our commitment to Princess. Read Less
Sail Date October 2019
All 6 of us are experienced cruisers and picked this one for the newer ship and close to home itinerary as 4 hail from the Phoenix area and 2 from the Pacific NW. Embarkation went smoothly and disembarkation may have been one of the ... Read More
All 6 of us are experienced cruisers and picked this one for the newer ship and close to home itinerary as 4 hail from the Phoenix area and 2 from the Pacific NW. Embarkation went smoothly and disembarkation may have been one of the smoothest ever. We chose to have our inaugural lunch in the dining room that was open and food, company and the atmosphere were lovely. Cabins were ready as we finished lunch. Public bathrooms are very tight on space. Quiet places to read require a bit of searching. Overall, I thought the food was done quite well. Booked traditional dining but two late port nights were open seating, one was a specialty restaurant and we had one or two dinners in the buffet. The main dining room offered various meals of very good shrimp, scallops, veal, lobster and beef wellington which we enjoyed. Sides and desserts were appropriate and tasty. We participated in the pub lunch and thought their fish and chips very good. Hitting Alfredo's for a pizza lunch one day was also a nice venue and tasty food with yummy tiramisu for dessert. On the last day, my husband and I had hamburgers/hot dogs and fries by the pool and the fries were even hot! Our special dinner at the Crown Grill was excellent. Steaks and sides were done as ordered and delicious with very timely service. Breakfast at the buffet had lots of choices. Nobody has a side of smoked salmon as good as Princess. Eggs Benedict came from the omelette station and are brought to your table. Pastries on Princess as usual are excellent. There were no children in our group but I thought it was cute that they had a kids section on the buffet. Coffee/juice servers were very prompt in refilling your cup and clearing tables. The only missed note in my book was toast that is prepped ahead of time under lights--mine tasted more like hardtack! We participated in several trivia sessions. Thought "Goldilocks" questions were not too easy, not too hard but just right. Staff did a good job. Having questions projected on screens is very helpful in avoiding language barrier problems. Evening entertainment was very good--production shows were some of the best I have seen but you had to arrive very early, seats were already limited a half hour before the early show. I am sure the 10:00 show is too late for an older crowd. I went to the Chef's presentation which was cute and funny. Seats in the theater are tight and rows very close to each other. Two shows by the comedian--A J Jamal--had everyone laughing. Mostly minor issues we experienced were outweighed by the good and we would definitely sail Princess again. Read Less
Sail Date October 2019
Got our Medallion at Embarkation Port of Los Angeles. I had already submitted my information online so it only took about 5 minutes and we were onboard. Becareful with the Medallion. Do not hang it behind your cabin door as it will unlock ... Read More
Got our Medallion at Embarkation Port of Los Angeles. I had already submitted my information online so it only took about 5 minutes and we were onboard. Becareful with the Medallion. Do not hang it behind your cabin door as it will unlock it. We were on Deck 10 with a balcony way in the front Port side and it was good. I usually try for Midship. The dining areas were in the back of the ship. The food was just OK, including the lobster tail. Staff in the dining, guest service and stateroom were excellent. The ship interior and exterior were nice. Guest entertainers were great but production shows were just ok. Disembarking went smooth and ahead of schedule by 15 minutes. We only did a HOP ON- OFF bus in San Diego which was nice. Monterey was beautiful! Ensenada looks so much nicer than the last time we were there a decade ago. Read Less
Sail Date October 2019
We wanted a short relaxing get away that was round trip from a west coast city. We were r/t Los Angeles. The ports were places we had visited many times before so we did not do tours and got off when we wanted to or just stayed on board. ... Read More
We wanted a short relaxing get away that was round trip from a west coast city. We were r/t Los Angeles. The ports were places we had visited many times before so we did not do tours and got off when we wanted to or just stayed on board. We had done the Ruby in the British Isles and it was a nightmare. Too many things to mention here but my review echoed many others for that cruise. I was reluctant to go again on a Princess but I am glad we did! MUCH better experience! We had the free beverage package which I found didn’t not add to the he basic fare and we really enjoyed that. The wheelhouse bar (Rosalee, Raffy,Dennis, etc) was the best and we basically closed it nightly. The clientele is much older and the ship was full of wheelchairs, walkers, and canes but this ship managed them much better so we were not put off by that. The food is not great, the entertainment not so great, the games were rather silly but we did what we wanted and it worked for us. We normally go Disney, Cunard, Holland America and I like them a great deal more but for a short, inexpensive break, the Royal was just fine! If they were to offer the beverage package again, I would grab it in a second!!! Read Less
Sail Date October 2019
We chose this cruise for the locations. We traveled from the UK and had three days in Vegas and three days in Los Angeles before joining the ship in San Pedro. Embarkation was very easy and quickly carried out, on board within half an ... Read More
We chose this cruise for the locations. We traveled from the UK and had three days in Vegas and three days in Los Angeles before joining the ship in San Pedro. Embarkation was very easy and quickly carried out, on board within half an hour, no hassle at all. We had been upgraded to a partial blocked view balcony cabin which we found to be really good. The cabin was spacious with plenty of storage space with the biggest amount of hangers I’ve seen on a cruise ship! Only two outlets for electrical items, both flat pin type for readers from UK? We were booked for anytime dining, but only used the main dining room once as we found the service a bit slow? Other diners around us had finished their meal before our main meal had arrived. We chose to use the Horizon Bistro or Court instead. The food from there was just as good, with plenty of choice. No problem with seating either. Plenty of activities available,gym,basketball,table tennis, shuffleboard etc, I only used the putting green.Also a running / walking track available. The service on board was overall very good, but some of the deck bars could have done with more help? Also in the Princess live ,theatre only one waitress, had to go to the bar outside to get a drink. We didn’t use Princess excursions as along with other cruise lines we find them too expensive, as always you can get them cheaper! Entertainment was ok, have seen better, but the game shows etc were good fun, the comedian was very good in the main theatre. If I had a real complaint it would be that there was a real lack of sanitizer available in the restaurants? Another one was my wife was really ill one night with vomiting, we went back to our suite and then she developed diarrhoea ,as per the info in the Daily Platter we contacted the health centre to inform them about this, the health official then informed me this was not an emergency and if they had to come out to see her they would charge us?? Disembarkation was as easy as embarkation was, least fuss ,done in an orderly timed way and luggage waiting on the dock side unit. We had booked transport to the airport via Princess, which as I have said was a bit more expensive, but we bit the bullet to make sure we got there without mishap? Overall a very good cruise with good ports of call except for Ensenada ,if you are just getting off for a walk around the port area not a very nice place to visit ,dirty and full of tat ? Read Less
Sail Date October 2019
The food on this cruise the coral princess was the worst we ever had on a cruise .food was overcooked and at times criminated.the variety was awful in fact terrible. breakfast was minimal and lacked fresh fruit,we were told fresh fruit was ... Read More
The food on this cruise the coral princess was the worst we ever had on a cruise .food was overcooked and at times criminated.the variety was awful in fact terrible. breakfast was minimal and lacked fresh fruit,we were told fresh fruit was only for decrative purposes on cakes. The lunch time food was mushy and you didn't know what you where eating. The evening was the same. The ship itself was old and needs refurbishment ,some of the public toilets on the ship smelled badly. The lifts were quite dirty. The shore excursions were the places that you wouldn't what to visit. The staff aboard the ship were very good and helpful but they couldn't do a lot about the food. The embarkation was fast because we took our own baggage.we would not go on a princess cruise again and would definitely not recommend it to anybody. We are extremely disappointed Read Less
Sail Date October 2019
I choose this cruise to see Central America and the Panama Canal. The ports were very good, but Huatulco Nicaragua, the Canal experience and Guatemala were the highlights for me. The tours in these locations were the best. The ship is ... Read More
I choose this cruise to see Central America and the Panama Canal. The ports were very good, but Huatulco Nicaragua, the Canal experience and Guatemala were the highlights for me. The tours in these locations were the best. The ship is small which made it easy to get around. The service was lacking in some areas. The dining room meals were skimpy and not very tasty. I didn't see any shows but heard from other passengers that the entertainment was good and funny. The lounge performers were excellent especially the violiness and the piano player. The cabins were clean and a good size I have been on other ships in the Princess family and would not recommend this ship. Most of the public restrooms were always under maintenance As for activities, if you want to spend your money enriching the cruise ship please do that otherwise the activities were boring. Read Less
Sail Date October 2019
On our 9th cruise with Princess, we were very happy with our Panama Canal transit. While the cruise does take several days to get to the canal and stops in some very questionable ports along the way, it all ends up being worth it as the ... Read More
On our 9th cruise with Princess, we were very happy with our Panama Canal transit. While the cruise does take several days to get to the canal and stops in some very questionable ports along the way, it all ends up being worth it as the transit is a "bucket List" experience. The Coral Princess is an older ship, but the size is good for this crowd - older retirees with plenty of time on their hands. We never felt cramped or crowded except for the transit day when everyone wanted to have spot on the top decks on the front of the ship. The service on this ship is excellent both in the cabins and in the public spaces. Servers were always prompt and courteous. The venues were of sufficient size so we did not have to arrive and hour early to get a seat. The food was above average in quality and presented very well. Some nights in the MDR were long, but that was usually because our table mates ordered multiple appetizers and they were served one at a time (multiple main courses were served at the same time). The highlight of the ship was the entertainment. We were most pleased with Ryan Ahern (pianist), Mark Eddie (musician and comedian), and comedian Keith Bender. The other featured entertainers were also well above average. The biggest let sown were the Princess singers and dancers. They only performed 3 times, but none was great. The theater house band was la great 7 piece group that could and did play each night with a different performance. In summary, we were completely satisfied with the cruise as it met our expectations at a reasonable price. Read Less
Sail Date October 2019
I had no issues with the staff, food, or anything of that nature. The ship does feel a little thinner than most ships since it is designed to go through the old Panama locks; this shows up in the forward dining area and the central ... Read More
I had no issues with the staff, food, or anything of that nature. The ship does feel a little thinner than most ships since it is designed to go through the old Panama locks; this shows up in the forward dining area and the central atrium. The problem I have is with the internal chair layout and the public chairs. I like sitting and watching the sea and the design of the layout is just poor for that. There are some places but they are limited. Chairs layout is more toward facing the front or back of the ship or toward the center. In addition, the chairs were not really that comfortable the stuffing and upholstery was just not that plush or comfortable. For bar entertainment, there were three solo or duets of live music, and then the ship band which had more limited bar usage, they were good but would shift around often. Also because of the layout of the central area while there are a couple of bars here only one can be used for music at a time with the smaller space. Read Less
Sail Date October 2019
Breathtaking Magnificent Panama Canal transit, great service in the dining room by Alexsandra Vrapcevic, fun activities with cruise director Fernando, Lauren Meyer always extending herself Minisuite D314 was great, weather fantastic. ... Read More
Breathtaking Magnificent Panama Canal transit, great service in the dining room by Alexsandra Vrapcevic, fun activities with cruise director Fernando, Lauren Meyer always extending herself Minisuite D314 was great, weather fantastic. Perfect mix of sea days and ports. Wish there were more stops in Mexico. Very smooth embarcation and disembarkation. Used luggage service direct to airport for first time. That was fantastic, no overweight baggage fees (they are waived) Activities were fun particularly the game show Yes or No and Gender Showdown. Never laughed so much! On board entertainment was excellent, liked all but one of the acts. Cruise lectures about ports of call were well done My husband has a handicapped scooter and it made it so much easier to get around. Two ports had tenders so he couldn't use the scooter but staff very accommodating giving him time to walk We did a cruise tour that included a Gatun lake cruise. They said it was easy for all but there was a long uneven walk on steps and boat ramp. The boat ride was a waste of time. But the tour of the new locks was fantastic Read Less
Sail Date October 2019
We chose this Itinerary because of the ports of call and the full transit of the Panama Canal and also because of the cruise line and the ship. The Coral Princess is a great ship with more public space per passenger than most of the big or ... Read More
We chose this Itinerary because of the ports of call and the full transit of the Panama Canal and also because of the cruise line and the ship. The Coral Princess is a great ship with more public space per passenger than most of the big or medium cruise ships, which makes you feel less crowded everywhere you go and is also a very nice designed ship with beautiful lounges, bars, restaurants, atrium, pools, etc. The food on the Coral Princess was very good specially in the dinning room. The quality and presentation of the dishes was excelent and made me order more than one appertizer and sometimes even 2 entrees several nights. Although our waiters service the first night was very slow and made me complain about it, the rest of the cruise the service was excelent and they explain us why the servce was so slow the first night. As in many ships I have been in, the waiters always remember what you like normally and the next days you get that even without asking. The entertainment on the ship was ok but no the best, on a 15 days cruise we just got 3 shows with the ships singers and dancers, which are the shows I most enjoy, the rest was solo singers, comedians, ventriloquists and so on. The productions on those 3 shows with the singers and dancers were excelent and I know any of those cost a lot, but I think they could do more shows that involve the singers and dancers even if the staging is not very elaborated. The Itinerary was also something that made us choose this cruise, all the ports of call were great even though there are some better than others but definitely all of them were interesting and beautiful. We were very pleased with the food which was excelent in general and the service was also very good all around the ship. Remarcable good was the service we got by our cabin steward, who was not only very friendly and efficient, but also resolve us a lot of requests we had along our stay. The ship is in great conditions for being a ship with 17 years in service, and they still mantain it in great shape. Read Less
Sail Date October 2019
Previous cruise with Princess to Alaska had very nice service. This one reinforced my opinion of Princess professionalism. We are looking forward to our next cruise! For anyone who has never enjoyed the pleasure of CLUB CLASS, I fully ... Read More
Previous cruise with Princess to Alaska had very nice service. This one reinforced my opinion of Princess professionalism. We are looking forward to our next cruise! For anyone who has never enjoyed the pleasure of CLUB CLASS, I fully recommend the experience. no waiting and professionalism of the wait staff. it is like watching a highly trained dance team. The buffet was also convenient for variety. The theater is beautiful and the performers added fun to the evenings. Arrive early to avoid the crowd. Mini suites are the way to go for comfort an space to relax. With the size of the ship it was almost impossible to feel movement while sailing. You have to get a mini suite with a balcony for best views when sailing into/out of ports comfortably. Princess covered the before and after cruise logistics of transportation with bus services to/from airport and to/from hotel after the cruise. Thanks for a great time. Read Less
Sail Date October 2019
This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. ... Read More
This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. The food in the main dining halls was just okay, but then sometimes the buffet delivered even though sometimes it didn’t. The cruise director’s team is a lot of fun and actually helped me enjoy the brand more. That said, here are some things they could work harder to make my trip better: 1) karaoke: having it in the Vista theater vs. a bar is a big mistake. It doesn’t bring the fun as the activity should be. It feels like auditioning for American Idol. Only for the brave. The point of karaoke is sounding awful with too many drinks for liquid courage. 2) enough with the old jokes by CD Matt O. I’m in my mid-40s and chose Princess because it cruises out of LA and isn’t full of kids. However, telling all these old jokes made me feel like the brand isn’t made for me. 3) Old Fashions do not need soda when you’re calling top shelf bourbon. ASK if I want club soda in it. I was rudely blamed for not proactively telling them. No bar I’ve ever been to in the US serves the cocktail with soda water. 4) I never saw our stateroom attendant. Never checked in with us. 5) Every spa on every ship tries to upsell you product. I get it. But NO MEANS NO! My sister and I were pressured and when we said no, we were each individually treated incredibly rude. Each time, we were met with passive aggressive and even just plain aggressive attitude. 6) Elevators are a huge challenge. I realize there is no way to fix this. But they’re the worst I’ve ever experienced on cruises in size and delays. 7) order now in the app is absolutely useless. I ordered drinks that never came. Sometimes the screen would lock for days (I have an iPhone Xs). 8) Sanctuary is great! However, understaffed and you’ll be stranded without drinks being served to your table despite advertising otherwise. 9) women bartenders seemed to be all business no chatter. I like talking to barstaff, regardless of gender, but I noticed the women bartenders seemingly unfriendly. 10) Future Cruises needs overhaul. Whomever I talked to there seemed to care less about selling me a future cruise. My sister and I got “go to the website” as an answer a lot. MISSED OPPORTUNITY! I could use some excitement and “insider” information about some of the cruises. Demographics, something special not in the brochure, etc. Celebrity does this incredibly well. Princess could learn a few things about retooling their Future Cruises office (open for two hours per day by ONE unsmiling staffer. 11) not a comment card available to fill out as of the fifth day. (I’m reviewing on our last day.) 12) Do more programming for the Gen X crowd. 13) the “library” had very few books and mostly stale reading. Fill it up! 14) bring silent disco! 15) keep the racist jokes by AJ Jamal off the ship. Horribly dated jokes against Asian Americans, uses accents like something out of 1950s. Awful and uncomfortable. He made the audience the butt of jokes and it was clear they were laughing in politeness. Just hearing people as they exited the theater would give the ship enough insight to ship this guy out. I don’t mind blue humor, but this guy didn’t have very good material and so when the audience wasn’t impressed, he just started picking on Asians in the crowd. He mentioned he has a wife from Thailand, but he should know better rather than use her as a license to offend. 16) LGBT mixer was unhosted while there were MANY gay staff on the ship. Would love to see the representation at the mixer by the staff. It’s sometimes easier to approach a staff member about LGBT questions and programming if we know who is who. Read Less
Sail Date October 2019
Just off the Royal this morning. There was 7 in our group, including my wife and son, in laws and sister in law and her husband. Overall enjoyed the ship and the cruise. The food was better than expected, the ship is in lovely ... Read More
Just off the Royal this morning. There was 7 in our group, including my wife and son, in laws and sister in law and her husband. Overall enjoyed the ship and the cruise. The food was better than expected, the ship is in lovely condition. The cruise director, Matt O is very funny and has more energy than the Energizer Bunny. We were in a mini-suite (B337) midship. The cabin was nice for three people. Our son slept on the bunk bed that came down from the ceiling. We really enjoyed the bedding. Two large screen tv’s on the wall. Lots of free movies to chose from. The bathroom was nice enough. We would prefer a nice shower over a shower/tub combo, but it was fine. Lots of storage space. Our cabin attendant was simply adequate. He came in the first day and told us three things he couldn’t do, before we opened our mouth. We picked the cabin because it has the bunk bed in the ceiling. Our 14 year old is 6’0 and the couch was just too small. He was not happy that we asked for the bunk bed but he made it up. We asked for three towels in the bathroom as there was three of us and he told us we were lucky to have 2 towels as the machine was down. While I’m sure this was true, all he had to say was that he would get the third towel in asap. We asked that he replenish the ice bucket in the morning and at night and we failed to do that most of the time. None of these issues is major, but we have never encountered this type of average service from a cabin attendant in over 25 cruises. Usually we are making sure to tip extra to our cabin attendant who took such good care of us, but this time there was simply no “above and beyond” type of service. We had lovely service in the Allegro dining room every night. Civil and Ariel were great waiters. The food in the main dining room was better than past cruises on Princess. The food in the Horizon Court buffet was also good. The design of the Horizon court is awful. They have “alleys” that are perpendicular to the seating areas. The ship was full and there was narrow walk ways and congestion, partly caused by the fact that there is no front/back of the lines. We had breakfast in the dining room a couple of times just to avoid the buffet. The pizza and burgers were also delicious by the pool. Loved the pool area. Lots of loungers, the Movies Under the Stars was great, and the waiter service at the bar and all areas of the ship was excellent. We worked out in the fitness center twice over the 5 days and the gym is a little tight but the equipment was in good shape. Our son played hoops on the basketball court and loved that there was a competitive game with adults. We did the virtual clay pigeon shooting one afternoon that was also fun. The casino was nice (other than overwhelming cigarette smell). I do love the new ships that ban smoking in the casino. The casino dealers were nice and friendly. The coffee shop on level 5 was fantastic. They have fabulous espresso, great sandwiches and desserts. We enjoyed the jazz septuplets in the Wheelhouse Bar and the piano players throughout the cruise. They had mariachi music throughout the week and while it was great it got a little old as it felt that we heard it in the piazza every day for three days straight. The regular band played by the pool and in the piazza and had a great guitar player and lead singer. There was a good selection of shops on board that my wife and son loved and good advantage of! Read Less
Sail Date October 2019
My cousin and I wanted a cruise that we could drive to and just spend a lot of time enjoying the cruise itself. One port that we didn't care about was perfect! Unfortunately, this ship has the Medallion system, technology to use ... Read More
My cousin and I wanted a cruise that we could drive to and just spend a lot of time enjoying the cruise itself. One port that we didn't care about was perfect! Unfortunately, this ship has the Medallion system, technology to use instead of talking to real live people. It was very frustrating, very slow, and very inefficient. We don't like keeping our cell phones with us, but if you wanted to use the Medallion system, then you needed your phone with you at all times. The only good thing about the medallion was that when you were within 15 feet of your cabin, the cabin would unlock for you when you had your medallion with you. Leaving the ship, as well as returning to the ship, was easy. You just scan the medallion. We tried to use the medallion system with our phones,but it would just turn off, or go very slow. I preferred the daily paper over caring around my phone. We tried to also order drinks using the system, and it wouldn't work. Finally just walked up to the bar and ordered. We heard others complaining that when they did order their drink, it would never arrive with the GPS system supposedly able to find them with the Medallion. If you didn't want to wear the Medallion on a lanyard around your neck, Princess sold (Surprise! Surprise! ) a wrist band for $12 or a chain necklace for $54. If you already wear a watch, then you would need to put the wrist band on the other wrist. Too much. As a vegan, the main meals were disappointing. No protein offered, and the worst veggie burgers there are. They also allow smoking in half of the casino. But, you could smell it throughout the casino. Plus, if you wanted a machine that was in the smoking area, but not in the non-smoking area, too bad. The entertainment was great! Wonderful music and musicians. The assistant cruise director, Matt O', was great! He kept us smiling. Read Less
Sail Date October 2019
This brief cruise to Cabo San Lucas and back appealed to my wife and me as we have reservations to sail aboard in December. We will be taking a family cruise with kids and grand kids on the Royal over New Year’s this year. We have sailed ... Read More
This brief cruise to Cabo San Lucas and back appealed to my wife and me as we have reservations to sail aboard in December. We will be taking a family cruise with kids and grand kids on the Royal over New Year’s this year. We have sailed on six other princess ships and this was the largest. I will admit we were a little concerned because of her size and 3000 person capacity. However we found crowding was seldom an issue and there are some improvements over other ships that really make sailing on her fun. Embarkation from San Pedro is from the old terminal. Very crowed there, but lines kept moving. The ship is too long to dock at the new terminal and even backs out of the harbor to the breakwater before turning around. The check in involved a lot of walking in the cavernous structure. We were given medallions even though we did not complete the medallion registration before the cruise. Our room was to the all the way aft on deck 11, Baja, the last balcony before the suites, close to the aft elevator which runs up to the Horizon Court on deck 16. It is straight down to deck 7 where an outside sitting area is. There is no outside Promenade deck running the lengths of the ship. There are two sitting areas on each side of ship.The ride was exceptionally smooth. Everything worked and was in good shape. The beds are especially comfortable. We had a neighbor several cabins down that tried to hang an article of clothing on a hanger to dry by sticking it in the fire system nozzle on the ceiling. The glass rod sensor in the nozzle broke and the whole room had to be redone, carpet included. Ship staff did it in a day. We were very impressed by the efficiency of the staff. The biggest plus was the Horizon Court Buffet. Unlike other Princess buffets, with one way in and at times overcrowded, this design uses four separate serving lines separated by about 20.’ Each line is about 50 feet long. And the food is unbelievable. Usually four carving stations with beef, pork, ham, as well as, shrimp prepared multiple ways, cold, cooked, fried, this flavor that flavor and so on. The seating was also not a problem ever at peak times, always seating available. There was even a separate room, The Pastry Shop, with multiple deserts. This design is a winner. We also ate at Crown Grill which with excellent service, food and wine. Alfredo’s Pizza is on this ship on deck 6 and has an expanded menu which includes antipasto salads and calzones. Don’t forget you can have what you want on board, so I ordered a double pepperoni…mmmm good. In the past we liked dinner at Sabatini’s, but on our last two ships they did not offer Lobster Three Ways. On the Royal it’s back on the menu. Although we did not eat there, we will in December. Princess should keep this item on all their Sabatini menus. The casino seemed a little crowded, but not bad. We found a couple of friendly slots, hit many bonuses, and left with only a loss of $8 for both of us. We felt like winners. The pool area, usually very crowded on other ships was remarkably spacious. In addition to the usual pool lounges, there is comfortable patio furniture in conversational clusters. We always found a seat there. The glass floored Sea Walk is on both sides of ship on this deck. It extends out over the sea and is a little scary…but not too much. Had pizza one day for lunch. Great as usual. Ordered a double cheese burger for dinner one night and felt like Guy Fieri biting in to it. Very good. Finished with the free ice cream on way to room. The large atrium is a very positive improvement. Twice the usual size, more seating and decorated in a very dazzling manner. We watched the paper airplane contest there. Very nice. There were just over 300 kids on this cruise. I have to say we observed them in the pool area, buffet, atrium, etc. All were well behaved and looked excited to be on the ship. The buffet had a small kids offering of mac and cheese, pigs in a blanket, PB+J and baloney sandwiches. The Medallion system was a mystery to us before this cruise, but we are sold. Wear it on a lanyard, put it in your pocket or wear it as a watch. As you approach your stateroom, the screen by the door welcomes you, shows your picture and unlocks the door for you. When visiting a bar, your icon is on an IPad, and confirming your stateroom number, the staff just touches icon. Transaction done. Same in the stores, photo department, and if you order drinks in a dining room.There were folks with cell phones using the locator feature to tract down kids or friends. The same when going ashore. Just touch it to the reader. There are other features we didn’t explore, but embrace this, it is terrific. By the way, the internet was as fast and easy to get on and off. No problem sending or downloading pictures. We went ashore in Cabo each day we were anchored there. The Royal has a new lifeboat design. They are bigger and seating is at the same level as the entrance from the ship. No more stairs down to a hold. The hull has a main keel rather than a catamaran design. There is still roof seating. Cabo was hot and humid since a tropical storm had just departed. We walked all the way to end of water front and enjoyed the stores and a couple margaritas. I didn’t have my picture taken with an iguana this time. Their big marlin Tournament was in progress so there were many fishing boats in the harbor. One complaint is the lack of Port talks. On all previous cruises we always attended, even if it covered a port we visited previously, and learned something every time. People want to know about where they are going. A naturalist talk would have really been nice even though this was a short 5 day cruise; there were two sea days and a couple half sea days. A couple foot health lectures could have been scrapped. Our seas were smooth for the cruise. We had a couple of exceptional sunsets and a great sunrise sky one morning. The last sea day was mostly overcast and a little cool. We did see dolphins several times but no whales. Disembarkation logistics at this older terminal needs to be redesigned. There must be ways to reduce the amount of walking/running people were forced to do. The handicapped, elderly, and folks dragging bags and travel treasures were exhausted by the crush of humanity. The luggage workers were terrific and knew some short cuts. If Princess plans to continue having the bigger ships calling here, they need to negotiate a terminal redesign with the Port Authority. Can’t wait to get aboard again in December. Read Less
Sail Date October 2019
Nothing but great things to say about this experience. From the check in to disembarking it was flawless. The staff was wonderful and tried to get all involved. Inwas nervous if I would like it, being a first timer, but it was AMAZING! Had ... Read More
Nothing but great things to say about this experience. From the check in to disembarking it was flawless. The staff was wonderful and tried to get all involved. Inwas nervous if I would like it, being a first timer, but it was AMAZING! Had wonderful excursions and met a bunch of wonderful people. They had a great system for departing the boat for Cabo and plenty of tenders going back and forth. The food and wait staff was amazing for our scheduled dining. Great photographers and the cost was very reasonable to purchase our photos. Wonderful pools and hot tubs and very well staffed. They were always on task to make sure you had everything you needed; no matter how busy. The had a cake extravaganza and the cake were beautiful. The club's were great and well maintained and staffed. Overall wonderful experience. We just got home and already planning the next with Process. Thank you Princess Royal! Read Less
Sail Date October 2019
I choose this cruise because finally a newer larger ship was being moved to the West Coast (LA) Our friends and family that were traveling with us including my husband and I had never been on one of the larger ships. Also it was 10 days ... Read More
I choose this cruise because finally a newer larger ship was being moved to the West Coast (LA) Our friends and family that were traveling with us including my husband and I had never been on one of the larger ships. Also it was 10 days and went to a new port Loreto and the Sea of Cortez. It was a great itinerary and a beautiful ship. Only problem was they moved our room without any notification to us or to our TA. Down four floors and from Port to Starboard. See my comments below. We loved the entertainment, best I've seen on a Princess ship, good guest entertainers as well. The Royal Princess is really special and I highly recommend it if you have not experienced this class of ship. There were 11 of us and the dining room was able to accommodate us all at one table. Usually the tables are for 10 max. Read Less
Sail Date October 2019
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the ... Read More
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the cruise but very shortly found our way and found that there was so much room especially the piazza area and the pool area and the entire ship. The food was outstanding in all the dining rooms and specialty dining restaurants. We also enjoyed the sushi bar and the piazza café. Loved having coffee in the piazza in the morning before breakfast. Also, loved the buffet area. So much more room and the food was delicious. I was very happy with our dining room and having 18 people in my group Generoso Mazzone arranged a great dining room and table location for my group. All of these people are Princess cruisers and were very impressed with the ship, the dining rooms, specialty dining and activities on the ship. The entire Princess staff were very helpful and pleasant and they are all a credit to Princess Cruises. Read Less
Sail Date October 2019
I chose the Royal for a new sailing experience, looking for exciting adventures and it was all this and more. The ship is absolutely stunning and has great offerings of food, entertainment and activities. Many events centered in the ... Read More
I chose the Royal for a new sailing experience, looking for exciting adventures and it was all this and more. The ship is absolutely stunning and has great offerings of food, entertainment and activities. Many events centered in the Piazza. However, with a larger passenger list, there is not enough crew. Longer than usual wait times for drinks and meals at dinner. At times we were unable to find waiters for a glass of ice tea, or coffee in Horizon Court. Our room attendant was unable to keep up with the demands of having 18 mini-suites to clean thru little fault of his own. Sadly, the Effy store had so many aggressive sales people I was turned off and refused to buy an anniversary ring. The Sanctuary service was fabulous! We tried the Sanctuary Cabana and were very pleased to not regret the $140 per afternoon cost... it was that great. Also, I got a world class hair makeover from Yureli in the Salon and I couldn't be happier. I wholeheartedly recommend the Royal... bear in mind to be flexible and in some ways lower your expectations. Who knows, may your cruise on the Royal Princess will be a 10. Read Less
Sail Date October 2019
I have sailed 15+ times on Princess. This ship was in my top 3 of favorite cruises with the line. Our service was impeccable in every way. Our room was clean and our steward was accommodating and welcoming. We tend to gravitate ... Read More
I have sailed 15+ times on Princess. This ship was in my top 3 of favorite cruises with the line. Our service was impeccable in every way. Our room was clean and our steward was accommodating and welcoming. We tend to gravitate toward specialty dining and our food and service were way beyond expectation in the Crown Grill and Sabatini's. We did check out the buffet only once and I have to say, this was much better than any past buffets I have visited on Princess. We also checked out Alfredo's which was fabulous. We dined in the MDR and the food was as expected. Princess might need to consider changing the menu up a bit in the MDR as it is pretty much the same menu on each ship. We loved the Concierge Lounge and our Concierge Steward was absolutely the best. Love this perk! Medallion for us was easy to navigate - I love the program. The internet was easy to access and never let us down. I usually shop a bit more on board, however we found the retail (excluding EFFY and Swarovsky shops) to be lacking all around. It was as though the retail was an afterthought when they planned the ship. Also, the Casino was my absolute least favorite of all the cruises I have traveled on Princess. The layout is very rough and it is cramped and extremely warm. We usually spend a good deal of time in the casino but after 2 brief trips, we decided to do other things. However, Bingo on the ship was probably one of my most favorite of any ship with Princess. Bingo definitely made up for the casino. We did not partake in any shore excursions. Having been on Catalina several times before, we had a plan for touring the island. I will say though, many did to food and shopping tour and had nothing but great things to say about it. Ensenada absolutely does not interest me in the slightest. We did check out the shops at the port, but beyond that, we do not venture past that point. I would love to see Princess switch to a different port. However, this gave me plenty of time to relax and catch up on movies, so not going ashore in this port did not disappoint us in any way. The Lotus Spa was beautiful and I truly wished I had more time to fully enjoy it. There was plenty of entertainment and we especially enjoyed the entertainment in The Piazza. Read Less
Sail Date October 2019
Our daughter and son-in-law chose this as their first cruise and asked us to join them. We've been to Mexico several times with Princess, but never sailed on the Royal before. I was impressed that we never felt crowded despite the ... Read More
Our daughter and son-in-law chose this as their first cruise and asked us to join them. We've been to Mexico several times with Princess, but never sailed on the Royal before. I was impressed that we never felt crowded despite the number of people onboard. She's a huge ship, so walking from one end to the other was a workout. (We were glad our cabin was almost midship). Our mini-suite was excellent, as always, and the staff members were outstanding all across the ship. It was some of the best food we've had on a cruise ship and the entertainment was top notch. The highlight of the trip was snorkeling with wild sea lions in Loreto on a private excursion for 4 people with Sea and Land Tours. I highly recommend them as they were waiting for us at the port, customized the day for us, and even fed us the best tamales we've ever eaten. Manzanillo is a rather unexciting port, but Cabo and Puerto Vallarta are always fun with a plethora of activities to enjoy. Read Less
Sail Date October 2019
We chose this cruise as seeing the Canal was on our bucket list and we liked leaving and returning to the pacific Coast as we hate long flights. Getting into the terminal was a long process as another ship was also boarding-there should be ... Read More
We chose this cruise as seeing the Canal was on our bucket list and we liked leaving and returning to the pacific Coast as we hate long flights. Getting into the terminal was a long process as another ship was also boarding-there should be 2 distinct lines for each ship and terminal, but after we were dropped off our luggage was quickly taken and we proceeded very seamless through the boarding process. This is our 5th cruise so we are familiar with it. Our room was fine, but the 3 things we asked for, months ahead of time, and promised they would be done by the time we boarded, were not done - We asked for a hand held shower be installed as we find the showers very small and this helps , second we asked for house coats, none were provided and for additional pillows, none provided. We had to go to Customer Service and ask and about after 3 hours it was done - what is the use of asking many months in advance and promising it would be taken care of, and not followed up on! I was not impressed by the quality of the food in the Horizon court - very bland and a lot of stews..I realized that this cruise had a GREAT many seniors on it-just look at all the walkers and scooters everywhere, but I am sure they enjoy food with flavor and texture . The sales and pushiness of the EFFY product was very irritating Constant flow of "there's a sale" not really I am Canadian and by the time you do the exchange the prices are very high and I can get the same product at home for less cost - The sales they had in the Dining room and such were very bad - they were trying to sell off all their Alaskan Cruise souvenirs at what they said were discounted, but I could walk down any street in LA and get the same T Shirts at a quarter of the price 10.00 for a kids T Shirt, not a good deal for a so called sale. We pay on average 10,000.00 to take this cruise and am bothered at the constant sales and the lack of affordable shopping on board - I mean 6.00 for a tub of Pringles, really...! There was only 1 person on boar that was under the age of 20 - he was a 10 year old boy and he had the Kids zone and personnel all to himself - he must have been very bored For what the excursions were, the time on a bus and the time allotted at the sites, were not worth the costs - We had booked and excursion at every port, but cancelled after the first 3 I didn't pay top dollar to spend 3 hours on a bus and 20 minutes at our destination. I realize that this is the first time in a long while that Princess has been back to some of these ports but they do need to rethink some of these areas excursions. The walk from some of these ports were too long in the heat-It would have been to Princesses benefit if they arranged with some locals or the port persons to have some kind of quick pick up and drop of going between both, as there were more people in their 80"s than under. On 2 of the 3 excursions we went on we arrived at a church where there was a funeral going on, so we could not enter properly-some people went in and took pictures near the back as not to disturbed the mass, but really-the guide should be checking into these things before we arrive or something-the 2nd church , just minutes after we arrived, a mass started so we all sat I was disappointed in the entertainment it was OK but they defiantly got their entertainers from the "C" class list-never heard of any of them. As far as the entertainment during the day-there was none-except for doing posters? Are we in kindergarden? The staff in the Horizon with a few exceptions were not very good-many times after we sat down we had to try and flag down someone to get a drink and on many occasions would just go get one ourselves. For a ship that just came our of refurbishment, they seemed to be shutting down one side or the other of the Horizon for some kind of repair not to say that most of the public restrooms had the same issue. Our cabin Stewart also was not very attentive-our balcony had some old wet folded up papers that were used to stop the rattling of the doors between our cabins on the floor as well as some popcorn and such that was never cleaned up-any dishes or glasses that were dirty were never cleared away unless I put them in the bathroom sink and after a few days-our bathrobes were taken away and not returned no explanation. The wait staff for the most part were OK. Our waiter and his assistant, Freddi and Adi were very good, and attentive . We made it a point when we would go to the Dining room for breakfast to ask to be seated in Freddie's area which on more than 1 occasion prompted the waiters waiting in line to chant Freddie, Freddie... which was amusing - The menu's for dinner were very much lacking - Do Not Order steak they are paper thin and not well done - the choices are very non imaginative and some were down right awful-The cold cucumber and mint soup . Many times I went with the Alfredo instead of the other options as nothing appealed to us.Overall this is our 2nd trip with Princess and we have traveled 3 times with RCI - and there is a big difference. We have travel ed with Princess as the places their ships leave from and where they have destinations happens to be where we would like go go, but they have a ways to go the catch up with RCI Not saying they are bad, just lacking When we arrived back disembarking was relatively painless with the exception that one of the wheels on our luggage was broken and a Princess rep took a report and said it would be anywhere from 2-4 weeks but we must have a claim submitted within 14 days of the end date of our cruise. We have a problem with this, as if we damaged anything in our stateroom-we would have it billed to our credit card immediately - when we arrived home we were told by the repair shop that it would take over a month to repair as the part would have to be ordered - this was a brand new suitcase. We called Princess when we got home to file our claim and it took over 3 hours to submit our claim after holding for almost 1 hour - NEED TO IMPROVE THE AFTER CRUSE SERVICE !!!!!!!! Overall we did enjoy the canal, but were very disappointed with the overall experience on the Coral Read Less
Sail Date September 2019
First time on Princess and absolutely the last. First thing was the water in our shower was almost unbearably hot and it took 7 days to get a plumber who turned it down a little but it was still not comfortable. Could never get him back to ... Read More
First time on Princess and absolutely the last. First thing was the water in our shower was almost unbearably hot and it took 7 days to get a plumber who turned it down a little but it was still not comfortable. Could never get him back to adjust it more. Final straw was we had purchased a DVD of the cruise including the canal transit. When we got home to watch it there was nothing on it about the Panama Canal. We were so disappointed. Our travel agent contacted Princess to try to get another one but was told they can’t sell merchandise from cruises that are over. Although the ship was selling T-shirts from Alaska cruises so I guess over is not necessarily over. We only ate in the MDR 3 times as the food was mostly tasteless but that was ok because the buffet and the specialty restaurants more than made up for it. All the staff were friendly, helpful and efficient and we enjoyed meeting them. We took a behind the scenes tour of the ship which we thoroughly enjoyed. Overall there were many enjoyable times but the problem with the DVD has ruined Princess for us. Read Less
Sail Date September 2019
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