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318 Princess Southampton Cruise Reviews

This is where it goes a little off course---so to speak. Do to this being the first time the Sapphire did this route. Well the weather dictated the what, when and how the cruise would unfold. We wanted and did the cruise for 2 reasons: ... Read More
This is where it goes a little off course---so to speak. Do to this being the first time the Sapphire did this route. Well the weather dictated the what, when and how the cruise would unfold. We wanted and did the cruise for 2 reasons: To see the Eiffel Tower ---weather made us bypass that port---the the Vatican---Oh guess what "closed" on our tour date. That made our trip of a lifetime with a party of 10 almost unbelievable to say the least. The ship was great---people, food and entertainment ---expected and near 5 stars. But missing the ONLY two points of interest NOT to our liking at all. Then being booked by your cruise line person and putting us all over the place instead of exactly where WE wanted was also unforgivable...but being halfway around the world and on the ship---making a point to those in power on the ship ---well we stayed where we did not request the whole cruise...not happy campers. Then our seating for dinner (5 star food and waiters) NOT where we requested through our cruise agent by Princess---a party of 10 of us---no--we got seated on the main food delivery route...and the window seat for our party which we have had several times on other trips (we do family cruises) the whole trip there was only 4 people max to use that table. Again requested by the powers that be and told where you are is where you stay... Travel time by air and those seats booked by our Princess agent also were terrible...and the very last day---follow me here---up at 4am to get off ship---tour of around the area where we were supposed to see the Vatican (saw the roof) to get there on a bus and that took an hour and 45 minutes---walking for 3 hours plus---back on the bus to the airport--check in---wait another 2 hours---fly to France (in the dark---no Eiffel Tower in sight) wait at that airport another 13 hours---get on a airbus travel by air to Los Angeles by air like 13 hours---going back in time as opposed to "loosing time" on our cruise that not one of us was even told about---then wait a couple hours then fly HOME to San Diego...over a total of some 27 hours plus---it took almost 4 days to recover from this "trip of a lifetime" before we could go back to work---owners of our own business that made it even worse not to be able to "bounce" back do totally in fact to our Princess booking agent who needs to be fired for doing such and injustice to a party of 10 that spent A LOT of money for this once in a lifetime trip. We have even gone so far as to write a long letter to corporate that we certified. I would not recommend this trip to Europe to anyone. Read Less
Sail Date October 2019
We choose this cruise as a family vacation that would take us half way around the world, Southampton to Singapore, in 37 days. We had some good times and some not so good times, and met many new friends, but I can not recommend the ... Read More
We choose this cruise as a family vacation that would take us half way around the world, Southampton to Singapore, in 37 days. We had some good times and some not so good times, and met many new friends, but I can not recommend the Sapphire. The service is good, but the food is not good. You can always find something to eat, but as a rule, the overcooked meats buried in tasteless brown sauce, the cooked to death vegetables, the fried foods too hard to cut with a knife, just did not do Princess proud. The Sapphire is an older ship needing repairs and a new WiFi system. You could spend hours not getting emails. We missed the port for Paris and Normandy, and Sicily without a real apology or credit. And the shore excursion to Petra was a total ripoff. We spent as much time in a non scheduled over priced souvenir shop where the guide probably got a kick back than we did at the treasury in Petra. It took 14 days of complaints, but I finally got a credit on that. It wasn’t all bad, about half the shows were top notch and the cruise staff was fun, but after 20 Princess Cruises, this was probably at the bottom. Last year, when the Royal missed two ports due to a Hurricane, everyone got a 20% credit. On the Sapphire, complaints went no where, even though this storm wasn’t even a hurricane, We’ve missed several ports with several cruise lines over the last three years. I think this is a trend. If there is somewhere you really want to go, take a plane. Read Less
Sail Date October 2019
CROWN PRINCESS REVIEW We have recently completed the Crown Princess Transatlantic cruise. Unfortunately the crossing was very rough due to the effects of Hurricane Lorenzo and we missed two ports as a result. The Captain was forced ... Read More
CROWN PRINCESS REVIEW We have recently completed the Crown Princess Transatlantic cruise. Unfortunately the crossing was very rough due to the effects of Hurricane Lorenzo and we missed two ports as a result. The Captain was forced to forego the Azores in order to go further south. He did manage to get us some sunny weather although it remained rocky throughout. I don’t think we will try a late summer crossing again. We have taken two spring crossings which were much smoother. Spring crossings are not subject to Hurricane season effects. The ship is definitely showing some wear but nothing to impact our enjoyment; we did hear from a crew member that the Crown is due for a refurbishment soon. Dining room meals were very good with lots of choice and excellent dining service. I was disappointed in the specialty coffee offered, very weak coffee and not the best quality. Also the pastries were tough and somewhat greasy tasting. Our room steward was excellent, cabin was cleaned promptly and well and she was very friendly; in fact we found all staff provided excellent, friendly service. We had a problem with our AC which was quickly solved. We took the cruise for the itinerary which offered some unusual ports. Favourites were Bruges, Bilbao and Lisbon. Bordeaux was disappointing, mainly because of the very long drive into the city (unless you were interested in the closer wine tours). Entertainment was just average but there were lots of trivia challenges which were very popular. We were disappointed in the production shows which seemed to have been scaled back...most of the shows were single vocalists. All was well until disembarkation. Once off the ship we encountered huge lineups for customs and after clearing customs it was a chaotic free for all. Masses of people trying to find taxis, Princess bus transfers, tour busses and virtually no signage or a Princess employee located at the customs exit to direct passengers to the proper place. There should have been staff organizing a line for each area and maintaining control of the lines to control line cutting. There were plenty of staff available on leaving the ship wishing us a good journey or a good day or warning us to hold the escalator handrails so Princess certainly cant claim staff shortage. In over forty cruises I have to say I have never experienced the like. I dont know if this is a Port Everglades problem, but Princess could have taken some initiative to help their passengers rather than leaving them in the lurch. I would like to thank the lovely porter who made the effort to get the passengers into some sort of organized line and I would also say shame on those who cut into the lines after he did so. Read Less
Sail Date September 2019
We booked this cruise for the itinerary and our Golden wedding anniversary . We have cruised for many years with different cruise lines, and cruised with Princess twice in the Caribbean these were fab with reasonable prices and good ... Read More
We booked this cruise for the itinerary and our Golden wedding anniversary . We have cruised for many years with different cruise lines, and cruised with Princess twice in the Caribbean these were fab with reasonable prices and good restaurant meals. But how different this cruise line has changed the food in the restaurant below average the Portions are smaller than all the cruises we have been on people we spoke to agreed. Some said why don’t you ask for 2 meals others do, why should l ask for 2 meal , the meal l get should be plentiful . Service in dining room most nights took 1.1/2 to 2 hrs We ate in the Horizon after that. Drinks prices were well over priced 90% of people drank water in restaurants . Food in Horizon And international cafe very good. The shows were all very good with a variety of different acts but getting a seat was difficult everynight ,if you weren’t in the theatre 45minutes before the start you struggled to get a seat. This shows how popular the shows were but a little thought could have eased this situation .The Club Fusion was most of the time 75% empty ( no reflection on the excellent group Xtasea who performed there) but the acts from previous nights in theatre could have performed a second time in there thus giving people a second chance to see them when they couldn’t get in theatre at either showing .This did happen once or twice in Explorers Lounge bit this was also like the Theatre you needed to get a seat by 6.30 to be able to get in for the evening.Exlorers was very popular due to gameshows al very enjoyable but why do it all in one lounge when another is sat empty most of the night Sapphire princess is same ship as P@O s Azura and Ventura and their Club Fusion equivellant is full everynight as well as Explorerers. This said we really enjoyed the cruise the staff were excellent ship lovely itinerary good but one last comment .WHAT HAS HAPPENED To THE SAILAWAY PARTIES ? Only cruise we have ever been on with no sailaway parties.and don’t blame the weather it was all good. Such a shame on a fantastic port like New York to sail out of one big disappointment . Read Less
Sail Date September 2019
We chose this cruise for the destinations... many Interesting ports & enjoyed what our excursions allowed us to see. Private tours in Guernsey & Liverpool MUCH better. As 1st time travelers to this area, with no knowledge of ... Read More
We chose this cruise for the destinations... many Interesting ports & enjoyed what our excursions allowed us to see. Private tours in Guernsey & Liverpool MUCH better. As 1st time travelers to this area, with no knowledge of public transportation available, we booked the safe, guaranteed way of seeing the things we wanted. Many of the Princess tour buses were crowded, and my husband has very long legs, so it was a problem finding a comfortable seat for him. I'm not a fan of bus trips period. Cruise line shuttles were helpful for self guided days but the coordinating and herding of passengers was ridiculously unorganized. Veranda cabin was small, but efficient & clean. Bed too soft, and only ONE of the electrical plugs worked, so we had to take turns charging things which was annoying and Not resolved by our steward. Ship was extremely crowded, so movement was a problem with slow, crowded elevators, and the buffet a nightmare. Many areas of the ship were too HOT, including the Princess Theater, and our sleeping room. Kept the balcony door open most of the time since the A/C was ineffective. Plenty of staff around to offer assistance everywhere. Entertainment was somewhat lackluster, only a couple of really good show (disco night & Piano Guy) and 2 tasteless comedians. Was surprised there was no on-deck departure party, and the Balloon Drop party was on the 3rd night? Fun Trivia Staff in evenings at Explorers Lounge, but not much to do on sea days. Dining room crowded, hot and slow. Buffet Food not exceptional, kind like a substandard cafeteria, but I will admit to being a food snob. Hamburger, Pizza, ice cream was great on the movie deck! We really enjoyed our excursions to Guernsey, and Dublin. Blarney Castle left 45 mins late, we got stuck in traffic and then only had 1.5 hours to see, VERY disappointing. Itinerary should not have been penalized for traffic. Other tours to Glamis, Dunrobin, Dublin Castle and Book of Kels were great, and we went on our own in Dublin after the tour which was fun to have free time without being rushed. Normandy tour was the WORST, very long drive with inadequate time at stops to see the wonderful historic things available, AND the worst lunch ever!!! Tour guide had a heavy French accent, and/or something was wrong with her microphone, so we could not understand a word she said & the driver was a maniac. This was also the most expensive, and we were very disappointed. It was a beautiful, meaningful area in American history and in instead of remarking on local culture, homes, industry, etc. the entire return trip was in complete silence. Other guides had offered a wealth of information, trivia and local culture. Way too many photographers on the docks, and pictures were overpriced . Embarkation at Southampton was disorganized, and the Disembarkation at the end was much too early, but efficiently handled (8:00 am) and we had a very long wait at the airport. If I went again it would be a different way. Ship board "shopping" kind of a joke too, mostly way overpriced stuff no one really wanted. I don't go on vacation to buy stuff like that, but it seemed well attended. Spa prices were ridiculous, and the internet I paid for was spotty at best. This new "Medallion" thing still has some bugs to work out . Opened the doors and paid for things, but most featured items didn't work as advertised. My biggest complaint was the way security was handled getting on/off at ports. Staff were rude and rushed us thru like cattle. My underwire set off every sensor the whole time, and I got really TIRED of being felt up!! Sorry this is kind of negative, but I have been VERY truthful. Did not "come back new" Read Less
Sail Date September 2019
Chose this cruise for the itinerary. We were disappointed by the ship, particularly the Horizon Café and the entertainment. The Café custo0mer areas were small and filled wit barriers which made it difficult to find your partner. The ... Read More
Chose this cruise for the itinerary. We were disappointed by the ship, particularly the Horizon Café and the entertainment. The Café custo0mer areas were small and filled wit barriers which made it difficult to find your partner. The food was not up to Princess standards, they couldn't even cook an omelet without burning it and the servers for coffee and clean up were lazy and bored. The entertainment was dismal, with several groups of amateurs brought onboard at ports, poor singers and a, violinist. However, the comedian's were awesome.. Love the big outdoor screen, however the choices were not to our taste. We were bored, for the first time in 149 nights on Princess ships. Selling has increased, to the point where you couldn't enjoy dinner without being interrupted by a waiter selling drinks. The trivia was often specialized (Disney, Harry Potter) neither of us had an interest for that so we only played trivia a few times. Read Less
Sail Date September 2019
This ship is in terrible shape. Carpets are worn and faded, beside being dirty. The elevator doors are all scraped and peeling. Our cabin steward was less than honest. The food was average and the same as all Princess cruises. ... Read More
This ship is in terrible shape. Carpets are worn and faded, beside being dirty. The elevator doors are all scraped and peeling. Our cabin steward was less than honest. The food was average and the same as all Princess cruises. Nothing new. Cruise director staff was very inexperienced. Elevators were under constant repair. The entertainment was actually above average. Wait staff in the dining room were a joke. Assistant waiter did not know if a fish dish was baked or fried. Neither did the waiter. No consistency from day to day. There were ports I have not been to previously were on itinerary. I enjoy repositioning cruises thar take me home to Ft. Lauderdale.`Unfortunately on the second leg of cruise we missed a third of the ports due to weather. No contingency plan for missed ports. Had to stop in Madeira to drop off a patient. We should have stayed a day to make up for missing Portland or that Azores, but did not. Turning the last 8 days of cruise to "sea" days. Read Less
Sail Date September 2019
We chose this cruise because the ports of call included some places we had not been. WE chose Princess because the value and service are always dependable. Our expectations were met with the exception of food at dinner in the 2 regular ... Read More
We chose this cruise because the ports of call included some places we had not been. WE chose Princess because the value and service are always dependable. Our expectations were met with the exception of food at dinner in the 2 regular dining rooms. It was not very good. WE had Club Dinning Class which helped because we had a dedicated MaitreD for our section who made up for the regular menu... If the food had been better the overall rating would easily have been a 4 - 4 1/2.. I guess it is the luck of the draw... Past Princess cruises have been OK.... That being the case Norweigen has changed their food dramatically and it is Great!! Princess should take a cruise from them. On the other hand, Princess had 3 shows during our 11 nite cruise that were the best cruise shows we have ever seen. They had a soprano singing pop songs choreographed like a Broadway spectacular. Ship showed a little age but not too much to seriously detract. Service was very good and embarkation and debarkation were the best we have seen. Read Less
Sail Date September 2019
Because Princess gave us compensation from our last cruise on Golden Princess (which was a disaster, no toilet etc). Had to drink hot beverages out of plastic cups in Horizon. Also in the same place when needing a cold plate they were ... Read More
Because Princess gave us compensation from our last cruise on Golden Princess (which was a disaster, no toilet etc). Had to drink hot beverages out of plastic cups in Horizon. Also in the same place when needing a cold plate they were always hot and when you required a hot plate they were cold. Most food was Italian or curries (always with a sauce), it would have been nice to have some plain and simple cooking on the menu! If we wanted a hot drink (just regular tea and coffee) we had to pay (which we did not realise until the last few days of the cruise) this was at the International cafe. The food was free but not so the drinks and it could add quite a lot to your final account. A ship to recommend for non drinkers because the drinks prices were excessive plus a service charge on top. If you bought shuttle tickets on board to town destinations were ($19.95) then stepping off the ship, went to shuttle gave in our tickets and the vender gave us the ticket for the shuttle bus which was 15 euros!! Sometimes it was just a one trip ticket! Most of seating areas were pleasant but quite dark, and it was always cold areas in the theatre. Our cabin steward was exceptional and was very discreet. The Trident Grill was very popular (really hot food) where as in the Horizon, food was not always hot and were given sauces with most of it. St Petersburg visits were exceptional because of the guides. We enjoyed most of the other destinations except Poland because one person had been for a walk and joined his wife on our coach 30mins after the time due. So the rest of the day went downhill, we should have had plenty of free time and ended up with 30mins. Read Less
Sail Date August 2019
I had Balcony Cabin (BB). One of the smallest cabin in the cruise line industry. The bathroom need complete make over and small. They brag about their new mattress. When they where new they where good but now my mattress was lumpy and had ... Read More
I had Balcony Cabin (BB). One of the smallest cabin in the cruise line industry. The bathroom need complete make over and small. They brag about their new mattress. When they where new they where good but now my mattress was lumpy and had valleys. Dinning where to begin. Dinner menu has another menu insert with added charges for food. The food was 2nd grade quality. Prime Rib was shredded compact meat. Shrimp Cocktail had 5 shrimp about 2 inches long. I thought this was a joke. The wine glasses are the smallest in the industry. Along with barely half pour at $10 plus 18% . The bottle of wine they use is about $8 in a wine store. My partner purchased a bottle for dinner to be saved for the next day only to have the waiter constantly pouring more wine. They want you to order another bottle quickly. I purchased a bottle of Evian water and rarely the waiter refilled my glass. The ships public rooms where well appointed except the main show room seating was horrible by today standards. Read Less
Sail Date August 2019
We wanted the UK cruise that also included Guernsey and Le Havre. The ports were mainly worthwhile, though stopping on a Sunday or Monday in September caused some unavailability of sights. (Dublin and Le Havre) Check your wish list and ... Read More
We wanted the UK cruise that also included Guernsey and Le Havre. The ports were mainly worthwhile, though stopping on a Sunday or Monday in September caused some unavailability of sights. (Dublin and Le Havre) Check your wish list and look at detail. We really liked our excursion from the Invergordon Port. We traveled by bus to Nairn to see the Cawdor (Macbeth fame) Castle. It is still inhabited but can be toured. We drove around the Highlands, had lunch, snd saw another castle, this one in ruins. Our guide was knowledgeable and charming snd had a Garlic rhythm and musical quality to her voice. Our ship had some issues. Only one side of the Buffet area was always open. This caused too much crowding with a ship carrying over 3000 passengers. People had to load up plates, then wander from table area to table area extending many feet away from the serving stations to find a place to sit and dine. We sometimes needed to go out on deck to find space. There were no trays provided, so you may end up going back a few times for missing items. It was most inconvenient and took too much time. It was a source of frustration and later was unhealthy, as well. People were coming and going past each other, some coughing and always breathing. My husband took ill the last say and a half. After disembarking on September 10, I learned from My CC Forum of at least 10 other passengers who got sick. There were many crew who became ill, as well. There was very little assistance as we disembarked and we had questions that went unanswered. My husband got a late bill slid under our door just 20 minutes before we were to disembark. It contained an erroneous charge. To appeal it, he went and stood in line at the Pursers desk. The clerk made him wait while he answered the phone. What happened to the customer who is in front of you??? The situation was not resolved satisfactorily. However, we were by then tardy for our bus back to Heathrow, so when we got home my husband took it up again with Visa who will address it for us. We enjoyed most of the shows, some with locals who got on in Ireland and Scotland to bring in local and traditional fare. The theater is quite small, so getting seats was sometimes difficult. The shipboard activities offered did not interest us. The food quality and selections were generally disappointing. Tucked within our menus in the main dining room was a small notice to dine in the Crown Grill instead (for a surcharge.)Steak was never a choice in the main dining room. I also missed lobster and baked Alaska. There were some nice other desserts offered, especially chocolate indulgences. Overall, it was ok, but not worth the cost to us, Princess Platinum members. Compared to our Regal Princess cruises, this one disappointed ☹️. Read Less
Sail Date August 2019
This was Princess' British Isle cruise out of Southampton with port stops in Ireland and Scotland. First the ship. The ship is somewhat dated and in need of upgrades. Like most cruise lines there are a limited number of outlets for ... Read More
This was Princess' British Isle cruise out of Southampton with port stops in Ireland and Scotland. First the ship. The ship is somewhat dated and in need of upgrades. Like most cruise lines there are a limited number of outlets for the multiple electronic devices that many of us have. The common areas and dining rooms were well maintained and comfortable. Several of lounges on the upper decks were great get-away places for the days at sea. Entertainment both in the theater and lounges were good. We had a balcony cabin that in size is similar to most cruise lines. There is not a sofa in the cabin which made room service dining awkward.....someone sat in the straight back desk chair and someone had to sit on the bed. The only "table" was about 14 inches across of the serving tray took up all the space. Since there was not a sofa, the only place in the cabin to sit and read was the straight back chair or the bed. The desk and night table had plenty of drawer space for clothes but there was not a small drawer that you could use for wallet, change, watch, etc. Consequently everything got placed on the desk top with the multiple electronic devices. Internet was adequate but as others have mentioned you had to log in each time you changed devices. The Medallion provide by Princess made embarkation very easy and the proximity sensor made entry into the cabin painless. However there were several features that were never explained. For example you can use the Medallion to find your "ship-mate" but no one explained it to me until 3-4 days into the cruise. I attempted to add a friend as a ship-mate and it never worked. For a couple of days my medallion indicated I was onboard the Regal Princess versus the Crown Princess. No one at customer service desk could explain why that occurred. By the time I found someone at the Internet Cafe it was indicating the Crown Princess. My recommendation is to offer a class on use of the Medallion early in the cruise. The Medallion is more of an asset for Princess than for you. Food in the main dining rooms was average. There were four of us and I don't think any of us had a meal that we considered exceptional. The two specialty restaurants were about the same. The steak in the Crown Room seemed like a choice cut of meat versus a prime cut. Food in the Horizon Court buffet was equal or better in quality than the dining rooms. Service from the staff was less than satisfactory. Our cabin attendant did the basic room service but not much more. All the little touches like the towels made into animals were missing. Previous cruises the cabin attendant was always around asking if we needed anything. Service in the lounges were about the same. I had one waiter challenge me on my cocktail order. If my companions had not supported my argument I am not sure the waiter would have exchanged my cocktail. In general the wait staff was not attentive or perhaps there was a translation problem. A friend asked for a lemon twist and received an orange slice on several occasions. We had two dinning room attendants that did make dining pleasurable. We had the "any time dining" and generally reserved the table(s) served by the two attendants. Excursions were excellent except for GR-203 Kevingrove Gallery and Glasgow City Drive. The Gallery was free and the cathedral was closed for for $89 per person we got a bus ride. In fairness to Princess this was explained in the excursion narrative. However we were late departing the ship so we had less time to tour the Gallery and see the City. Additionally the guide for this tour was well below average compared to the other tour guides. The process used by Princess to organize group prior to the tour needs some work. On several occasions we were late departing ship which of course resulted in a shorter tour length. It was never more than 15-30 minutes but that was time we could have used in several locations. My most recent cruise prior to this was on Disney and Princess is no match to Disney in terms of service. Read Less
Sail Date August 2019
We where traveling with 3 other couples and had never been to Scotland or Ireland so this cruise made sense. Nice area to visit and to get out of the heat of southern FL. The highlights include, easy boarding and departing, staff being ... Read More
We where traveling with 3 other couples and had never been to Scotland or Ireland so this cruise made sense. Nice area to visit and to get out of the heat of southern FL. The highlights include, easy boarding and departing, staff being helpful most of the time. Clean room and a decent itinerary. Our Travel Agent went the extra mile in making our arrangements and helping with problems some of which we created. Island of Guernsey was a nice stop with great weather. Dublin was also great as was Scotland. If your into Scotch a must stop is the Scotch Malt Whisky Society where we tasted and learned about the “water of life” along with learning to play the bagpipes, great fun. We use a lot of Viator Tours and saved considerable money as compared to booking with the cruise line.. The Guinness Storehouse was packed with people but we all like a pint or two, while the Jameson Distillery tour was a great educational tour. Food on the cruise was marginally ok. In the main dining rooms most food was over cooked and dry and not seasoned. The buffet was not much better but the soup was good. On the other hand the Grillroom food was excellent but for a 29.00 up charge it should be Most if not all of the entertainment on board would have not made it through the 1st round of America's Got Talent they would have been XXXX out. Princess likes to nickel and dime you to death for everything. They got so cheap as not put our lemonade or Ice Tea at the beverage station. They use a paperless system which creates a cash less system on the ship, but makes it hard to check you bill at the end of cruise. We have done a fair amount of cruising and would choose anther cruise line for our next cruise this coming March Read Less
Sail Date August 2019
Without the outstanding service of the Bar, Michelangelo wait staff and room service I would have rated this cruise as poor. I never saw the captain walking around the ship. Most officers never said a word. One of the chef's in the ... Read More
Without the outstanding service of the Bar, Michelangelo wait staff and room service I would have rated this cruise as poor. I never saw the captain walking around the ship. Most officers never said a word. One of the chef's in the 15th floor buffet was rude and harse on one occasion. My wife and I came of the ship because people with the flu were not restricted to their state rooms. Many of people on board walked off with the flu. I'm not sure why Princess stayed in Dublin for two days knowing all too well that stores only open between 11am and noon. We had it be bck onboard for 3pm. A waste of a day. I'm really not sure why other than legally we stopped at all in Lahavre because ALL the stores are closed on Monday's !!!!!!! A real of time and money. People taking the excurion to Paris did not stop at the Louvre. The bus ride was 3hrs each way. This was $ 276 CDN. Comments provided by friends we met on the cruise. ANY excursion Princess provided was offered by other tour operators for at least half the cost as Princess. Excursion prices are rediculously high. My recommendation is to do your home work. Also, go to the front desk and have your gratuities removed from your bill and provide the staff that were outstanding. Many staff members deserved a dollar from the overall pot. Read Less
Sail Date August 2019
Princess Cruises is an American company and so I blame myself in part for not spotting the warning signs, even though I have visited the USA many times. Unlike the UK, where the price you see is the price you pay, every purchase made in ... Read More
Princess Cruises is an American company and so I blame myself in part for not spotting the warning signs, even though I have visited the USA many times. Unlike the UK, where the price you see is the price you pay, every purchase made in the USA will cost far more than its advertised price with all kinds of extras added - most significantly, tips. Which is why my extras bill following my 14-night cruise was approaching $2000, of which a significant proportion was "gratuities" On board the Sapphire Princess there are many examples of US influence, of which more later - but the first clue was when, as we stepped off the gangplank and entered the ship, we were approached by smiling Princess staff (as happens of other ships, of course) by the difference was that these staff were not there to guide us to our stateroom or even to point out the location of the lifts - that we had to sort out for ourselves. No, these staff were there to sell us extras - in this case drinks packages. By purchasing such a package we would be able to reduce the price of a bottle of wine to as "little" as $31 a bottle. And this selling of overpriced extras continued throughout the cruise. Of course, one can refuse them and that was the option I normally took. My partner also elected not to take any of the personal care extras such as the spa which, she assured me, was about three times UK prices (and doubtless would have required the payment of a gratuity). I have become used to the fact that drinks on ships are not cheap these days (when I started cruising they were UK prices or less) but the drinks prices on Princess were obscene. The glass of wine that would have cost Princess less than a dollar at wholesale duty-free prices was on offer to customers for $10 or more. And that's not all - every drink served attracted a non-optional "gratuity" of $14.50. So the bottle of beer that would have cost no more than $4 in a UK pub cost over $21 - of which probably $20 was clear profit to Princess. This rampant profiteering was actually counter-productive since those at my dinner table (and the other tables I could see) simply refrained from buying drinks and drank the free water supplied. Normally I would have at least one drink with dinner, as would have my companion. Had the drinks been half the price and the gratuity absent, Princess would still have made plenty of money on our dinner drinks; as it is they made next to nothing. The gratuity scam continued to the end of the voyage when a gratuity payment of $14.50 per person, per day, was added to my stateroom account. So that's over $400 just for tips - even though tips had already been added to many of the services. So I was paying tips on tips! So how was the cruise otherwise? Well, not bad - as it should have been for the money. My stateroom, with its balcony, was comfortable enough, although once again there were some issues related to the American ownership. I have never been on a cruise where the staterooms have sufficient electrical socket outlets and on a modern ship there is no reason why they should be supplied. After all, travellers will have such things as mobile 'phones, laptops, camcorders, curlers, hair-dryers and other things that need power. The Sapphire Princess provided 4 outlets and these were of US specifications, which had more disadvantages than that of simply being of the niggardly US voltage of 110V. US sockets are much smaller than UK sockets and thus, when an adaptor is used to convert the US outlet to the UK plug type, there is room for only one plug in each double US socket. So only two sockets can be used at any time. Of course, the obligatory bottle of mineral water was supplied at a high price ($2.36) should one not want to drink the warm tap-water. The on-board entertainment was good enough, although I have been on cruises where there is a greater variety. My major criticism of the entertainment was its timing. Passengers who had booked the second sitting for dinner, as had I, we simply unable to take advantage of many of the events as they started too early - 2030 or 2100 - when dinner rarely finished prior to 2200. I have never had this problem on other lines. But those intending to book with Princess would be well-advised to book an early dinner sitting. Of course, it would have been possible for us to have gone to the self-service restaurant - but when one has established a good relationship with one's fellow diners one wishes to maintain it. Overall the facilities were good and there were generally enough of them for all, although lounger-space around the pools was in short supply and some guests had taken to "reserving" a lounger with personal items - although this was supposedly forbidden. The "Movie under the stars" facility was impressive with its huge screen although it was a shame that nothing but the titles and ratings of the movies was given in the "Princess Patter" information sheets. So what is one to make of a movie entitled "Bohemian Rhapsody" if one has never seen its details anywhere. There was an in-cabin TV which gave some details of what was going on - but details of the movies were absent, although there was ample space to have shown such details in "Princess Patter" or on the TV. So would I cruise with Princess again? In a word, no, unless they do something about their prices. I can afford to pay them but I resent being ripped off - and, frankly, this is what Princess are doing. In conversation with our fellow travellers we found several who had been on multiple Princess cruises and were intending to pay a deposit for another one (on yes - the continuous on-board selling included forward bookings) but for me once was enough. Read Less
Sail Date August 2019
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to ... Read More
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to get good dining was to visit the Specialty Dining Rooms, the International Cafe, the Salty Dog on the Pool deck or the Pizza service - and those were better than expected. The selections and quality of selections in the main dining rooms and Horizons Buffet were way below our our previous cruising experiences across any line. We read in advance that the ship was refurbished in April of 2018 - a year and a half ago. We thought the ship looked dated, the stateroom furniture worn and in need of replacement and in general the hallway walls, trim and carpet were tired-looking. Tendering for over 3,000 passengers in popular ports creates long waiting lines (over an hour each time), and when you add the time to tender you to and from shore, you've lost just about three hours of your in-port time. We see a definite decrease in value and general "cruise experience" of a Princess Cruise from our previous cruises with Princess and especially compared to comparable cruise lines in this price/star-rating range. In closing, the new Medallion-Class ships offer faster-than-expected Medallion-Net (on-board and internet networking services) and an electronic "Medallion" instead of a "key-Card." The Medallion experience in general and related apps can enhance a cruise experience for tech-savvy and even non-tech savvy guest by making crew recognition, stateroom access and room charging processes faster and easier than it ever was with cards. The two Princess excursions we took to the Royal Tattoo in Edinburgh Castle in Scotland and the Normandy Excursion in France (to Omaha and Gold beaches and the US cemetery) were very organized, informative and we thought well-worth the cost. We would definately do these again with Princess. Read Less
Sail Date August 2019
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we ... Read More
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we are Royal Caribbean regulars and are making most of our comparisons based on that. We arrived two days earlier at Heathrow and our United flight arrived 1/2 hour early around 9 pm, I was worried that our 'Shared Arrival Transfer London Airport to Hotel' booked via Trip-Advisor wouldn't be there but he was (they keep on-top of arrival info, so make sure your Flight info is updated before you fly). Even though it was a shared transport we were his only fare arriving at 9:30 pm and with little traffic at that time we checked in to the Park Plaza Victoria (which is a great hotel near Buckingham Palace) by 10:30pm. We planned to try to cram in as many highlights of London in one day as we could but realistically settled on doing the Tower of London at 9 am (it took 2-hours minimum), Westminster Abbey at noon and The Staterooms at Buckingham Palace. We purchased a Oyster card for Tube travel and began at 9 am opening at the Tower (by the time we were leaving lines to see the crown Jewels were over a hour wait so make a bee-line there first) make sure you purchase your tickets from: https://www.hrp.org.uk/tower-of-london/#gs.zywwgy before you arrive otherwise the lines for tickets will take some time. Of the three we thought the Abbey was the highlight. We pre-purchased reserved seats (reserved for an extra 3-pounds each) for 10 am on National Express bus from Victoria Coach station (.6 minute walk from the Park Plaza Victoria) to Southampton Coach Station for $13.50 each one way. Note that as we were getting on our bus the Princess Bus Transportation was loading right next to us. When we arrived in Southampton at noon we immediately got a taxi to the cruise ship for 8 pounds. Embarkation using the Medallions was quick and we were on board by 1:30pm. This is a port intensive cruise with only two at sea days so we chose anytime dining because of the late sale-away times. We didn't want to be tied to a set dinner time. With the ship off a refresh dry dock in 2018 I was surprised by the state of disrepair we noticed around the ship. Vinyl applique sheets peeling off elevator surfaces, numerous dents on hallway walls, Tile baseboards held in place by caulk in numerous public bathrooms, two drawer fronts came off when opening in our stateroom. All small items but they all add up to create a sense that quality workmanship & maintenance are not a high priority Didn’t think much of the common areas in the ship, it had a closed in small feel with very few views of the ocean. The main Piazza area was only three stories high and had very little room to watch entertainment. Typical shops jewelry, watches, overpriced souvenirs, lacking any sundries shopping that you might have forgotten to pack. Photo services lacked any creativity, probably due to lack of any open spaces to take them. Entertainment was hit or miss, enjoyed the comedians, magician (card tricks), band that played every night, Thought the stage shows were lacking, they don’t come close to the quality found on Royal Caribbean ships, we watched for the first 10-15 minutes and gave up. Food in the main dining room was good nothing outstanding. Many of the meals were very small portioned, my cocoa pork loin while probably the best tasting dish on the cruise was five bite sized pieces. Shrimp cocktail has the smallest shrimp I’ve ever seen, formal night lobster tails were small and dry. Every night we’d get recommendations of 1-2 dishes to avoid from wait staff , that’s never happened before (clue get rid of dishes that don’t work). Wait staff for the most part were amazing in all venues. The Horizon Court buffet was also good, nothing outstanding, hard to find seats during breakfast especially on sea days. Over easy eggs on the egg station were either over hard or often cold, scrambled eggs had an odd taste leaving the only way to get a good egg dish was thru the omelet station. Free coffee only available in dining rooms were brewed weak. No free coffee or tea at the International Café (free coffee and always available on Royal Caribbean ships similar venues). International café had a great selection of salads snacks, pressed sandwiches, breakfast sandwiches, pastries, cookies, deserts and a Gelato station charging 3-scoops for $3.50. Best Pizza I’ve had on a cruise, Salta Dog Grille, on Lido Deck poolside, burgers and dogs were good, offered signature Ernesto Burger for $5 or the Ernesto w/Beer for $8 (no brainer since a bottle of beer was $6.75). We booked the Princess transfer to Heathrow which was the lest expensive and most worry free way of departing. We disembarked at 9:15 am buss departed the port at 10:15 and arrived at Heathrow at 11:30am for a 3:30pm flight. Our travel companions had a 1:30pm flight and disembarked the ship at 6:15am. Overall my main reason for booking this cruise was for the ports. While I was hoping for more (we all do), what I received was a decent cruise on a aging ship. Princess needs to pull a page from Royal Caribbean’s playbook and treat every ship like it’s our best ship, staying on top of maintenance, providing the best in entertainment, amaze us with great food venues. If Royal had offered the same itinerary, I would have cruise with them hands down. Again I was hoping for more, I wanted to be wowed, I could have been a convert to Princess. Maybe all princess ships aren’t the same but I don’t want to waste another vacation hoping for more. Read Less
Sail Date August 2019
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no ... Read More
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no multi-bottle packages available. You're better off buying water at one of the ports. Everything was nickel-dimes to death and the tours were very expensive so we booked a couple from an outside source. The stops were uninteresting and unappealing. They had shuttle buses to the town centers but charged $16 each for the short trip. Also, the cabin had a queen bed but you could only get out from one side due to the large nightstand. The photos were $25 each which is another example of their gouging. The cruise was reasonably priced but, when you add all the excursions, it becomes bloated. All in all, this will probably be our second and last Princess cruise. Read Less
Sail Date August 2019
We chose this itinerary primarily for the itinerary. We were in a mini-suite on the 9th deck - the Dolphin deck. This was a "Medallion" cruise which uses a small electronic device similar to a keyless car key for all ... Read More
We chose this itinerary primarily for the itinerary. We were in a mini-suite on the 9th deck - the Dolphin deck. This was a "Medallion" cruise which uses a small electronic device similar to a keyless car key for all transactions including opening the door of your cabin as you approach - nice if you're carrying something. Embarkation was a little tedious because our pre-ordered medallions did not arrive before we left and were not available to the second day of our cruise. Cabin was a little care-worn but not offensive - like staying in a Holiday Inn Express vs a 4 star hotel. The bed was comfortable enough although visible concavity on both sides reflective of prolonged use. Bath was adequate with motel level toiletries. Shower - tub combo was essentially a shower as the drain could not be closed - not an issue for us. Closet space was adequate. Electrical outlets were few in number reflecting the age of this ship. The trick is to use the outlets for one of the two TV's in this suite. Our cabin steward was superb in keeping our room clean. Any-time dining requires a strategy to keep from waiting - make a reservation if you want dining for two! On balance food in main dining was good - sometimes excellent but with some misses. No problem changing your order if you didn't care for the dish. Using the buffet particularly for breakfast also requires a strategy which a peak times makes finding a table problematic. Find your table first and then get your breakfast. The ports of call and the size of the ship places you either at anchorage or some distance from the named destination - not unusual for any large ship. In Guernsey, the water taxi on return to the ship required a 40 MINUTE wait - UNACCEPTABLE! In Dublin the dock was at an industrial area with no foot traffic allowed and no taxis available. The only option for getting to town was to use the ship shuttle at $16 a person additional unless you were on a ship-sponsored excursion. Based on our prior cruising experience, we did private hires and guides at most ports which were competitive with or even cheaper than ship excursions. We are not prone toward attending the ship-sponsored events including art auctions or clothing sales and the pressure to do so was minimal. Evening entertainment in theater required 30 minute prior arrival time to gain a seat for a 45 minute show so skipped a few but those attended were good. As far as food quality goes, breakfast buffet offered lots of choices including several healthy alternative including remarkably good fresh fruit. Lunch rarely taken onboard while in port. Dining room menu was varied with good options. Preparation and taste had wide variability but wait staff were happy to exchange the course if you desired. Wait staff mostly attentive but clearly rushed. Most all of the negatives were related to having to move 3000 people around efficiently and comfortably - successful some of the time but tedious at other times. Read Less
Sail Date August 2019
I chose this cruise because of the Great Britain itinerary and because our local travel agent created a package with Iceland before and a few days in London afterwards. We were a group of 6 seniors. All in all, it was OK but I was ... Read More
I chose this cruise because of the Great Britain itinerary and because our local travel agent created a package with Iceland before and a few days in London afterwards. We were a group of 6 seniors. All in all, it was OK but I was particularly impressed by this, my first Princess Cruise. I have sailed on other lines in which everything was not just good, they were perfect. After 8-12 days on those ships I had no complaints and could not say enough good things about the ship and crew. On this Princess cruise I can say most everything was pretty good, but not much was outstanding. Specifically, I did not appreciate being nickled and dimed for 12 days. The first thing I saw on entering my stateroom were two bottles of water and the charges of $5 plus for the large one and $3 plus for the small one. On other cruise lines, there has been unlimited bottled water in the staterooms, bottles when leaving the ship on excursions. bottles during the excursions, and bottles when you return. None of that here. Other cruise lines have offered unlimited soft drinks, beer, and wine during meals. On this cruise, everything was extra. I could get coffee at a meal, but there was a charge for cappuccino. A fellow cruiser was told there would be a charge for cranberry juice. The other thing I noticed were minor deficiencies with the ship. There was a ring in the toilet bowl. The stopper in our bathroom sink did not work. The wood railing on our balcony was worn. None of these are major items. But, I could not help but compare these to other cruise lines on which we have sailed (river and ocean) in which everything on the ship was in pristine condition. The entertainment was pretty mediocre. We have been on ships of similar size where the stage shows were spectacular productions. Not so here. For example, there was a magician whose show was very low key with just a stool and a briefcase for props. I remember a magician on another cruise who had elaborate props, was much flashier, including a camera with screens that allowed the audience to see clearly his close-up card tricks. Even though I was sitting only a few rows back in the lounge, I couldnʻt really see the cards very clearly. Those in the back would have to take his word that the trick worked. In one case, a trick did not work. He was OK, but I have seen better magicians on Americaʻs Got Talent. There were two comedians who were very funny. On the positive side, the food was good, the stateroom was sized about the same as on other ships, the bed was comfortable, and the service was OK (although they did have some trouble quickly clearing tables in the Horizon Grill buffet.) The selection of ports was good. We were pleasantly surprised by Guernsey and Orkney of which we did not know much before arriving at each. All of our excursions were booked privately, so I canʻt comment on the quality of the shipʻs offerings. Some others with whom we traveled had been on several previous Princess cruises, were very satisfied with them, and said this one just didnʻt seem to be of the same quality. Read Less
Sail Date August 2019
It was a good trip as we got to see parts of Norway landscape and mountains as the ship travel thru the fjords. We visited a few of small villages where we took excursions that gave us some wonderful views of the valley. The only issue ... Read More
It was a good trip as we got to see parts of Norway landscape and mountains as the ship travel thru the fjords. We visited a few of small villages where we took excursions that gave us some wonderful views of the valley. The only issue a I had was the length of stay in Bergen as it was really not enough time to see the city as there were many things to look and see in this wonderful city. The cruise itself was average as the boat did sort of showed it aged but Princess did a good job of renovating it. Dining was fine as the menu selection was close to the local food. The sea was not too rough as most of the time it was smooth sailing. The entertainment was fine but was not too exciting as I would have expected. The comedian Juggler I think was the best of all of the shows. We liked the music playing in the piazza as we sat with out latte and relax. The movies under the stars was good - except it was kindof chilly which is expected. Read Less
Sail Date July 2019
We are frequent cruisers & chose this cruise for the itinerary, which did not disappoint. We hired private tour guides in four ports and were glad we did: great tours , excellent values for group of six. Coordinated with some folks ... Read More
We are frequent cruisers & chose this cruise for the itinerary, which did not disappoint. We hired private tour guides in four ports and were glad we did: great tours , excellent values for group of six. Coordinated with some folks on cruise critic roll call boards. Although the ship has been refreshed, the entertainment was Not very good except for a duo in a lounge after dinner. Both the variety and the quality of the food Pales in comparison to Celebrity or Norwegian.. We booked only one Princess excursion but it was one we were anxious to do as Giverny is my happy place. Imagine our surprise when we only had 45 minutes at Giverny after a 90 bus ride. Other guests were irate too. We them spent two hours at an outdoor venue for a just OK lunch followed by two hours at Rouen. This was a ridiculous imbalance of time and should be changed. Do not plan to use the laundromat. We bought tokens but never found a time with machines available. Bring what you can wash in your sink. Read Less
Sail Date June 2019
Tracking passengers with a medallion, not cool at all. You have to have this device on you to get in your room, and do anything else on the ship. Including getting on and off in ports. I work for a company that makes these devices for ... Read More
Tracking passengers with a medallion, not cool at all. You have to have this device on you to get in your room, and do anything else on the ship. Including getting on and off in ports. I work for a company that makes these devices for Amazon I know exactly what they are for. The buffet lines were awkward. The cruise wasn't bad,we have been on many. There were just more things I didn't like than I liked with Princess. The crusie director was almost invisible. Other cruise lines we have been on, they (cruise directors) have been much more involved with guests. Food was good, and they had lots of vegan options for those who eat that way. Entertainment was so so, again we have seen better much on other lines. We met a lot of very nice people on the ship. Almost always fun to talk with and learn from their point of view. Itinerary was very good, It would be a great trip for anyone. Read Less
Sail Date June 2019
I am writing this review related to my trip on the Crown Princess with Princess Cruises between July 1st-July 12th of 2019, which sailed from Southampton, England to the British Aisles. I went with my whole family and spent two weeks at ... Read More
I am writing this review related to my trip on the Crown Princess with Princess Cruises between July 1st-July 12th of 2019, which sailed from Southampton, England to the British Aisles. I went with my whole family and spent two weeks at sea. The experience was very mixed, including both good and bad aspects, and I would like to share some thoughts below for those who are considering this cruise: Great aspects: -The best part of the experience was visiting the countries. We visited London, Dublin, Cobh, Belfast, Kirkwall, Glasgow, Invergordon, Edinburgh, and Normandy. The countries are absolutely beautiful, with great historical sites to visit and amazing historical sites. Our favorite was driving to Mont St. Michel and visiting different castles. -The cruise staff for the most part is very nice. We were particularly impressed with the staff in the dining rooms and the Lido Deck (particularly Bernardo in the Botticelli dining room and Donacio in the Lido’s Deck). The staff at the Lotus Spa was also great, especially Neahm from Ireland. -The evening shows and the music overall in the ship was great. The Vivace String Duo – who play the violin every night – is beautiful. The DJ at the 18th floor nightclub was great as well. -The Crown Grill Steak House is wonderful. We had out last meal there. You have pay additionally to dine there, but it was well worth it. The Crab Shack was worth doing as well. -The beds in the cabins were comfortable. The bathrooms are tiny though. The cleaning service of the room was good as well. Bad aspects: -You are always running in this cruise. Many times you do not feel you are on vacation. Most of the best sites are far from the ports, requiring taking tenders and multiple buses to get to the best locations. Excursions can get very expensive as well. In some locations like Guernsey, the wait to deboard was very lengthy. The cruise was not very good about providing information in advance of how to best manage the available transportation options. There is a great deal of information that we had to find out on our own. -The Crown Princess is a very daunting ship. It is huge and had 4,000 people on board. It was very difficult to find most places in the ship. The elevators were also very slow. -The Tree House option for little kids was very deficient. I have a 6-year-old. They advertise this cruise as kids-friendly, but we did not find that to be the case. They have this fairly large playground for kids between the ages of 3 and 6, but you need to leave your child with the cruise care takers. The cruise care takers were very rigid and formed very quickly a negative opinion of our child. Every time we tried leaving him under their care, they were not very happy and indicated he was too hyperactive. We did not feel welcomed there. When we asked the cruise caretakers to let our child run and play more, they said that they prefer to have kids sit down and do arts and crafts. The sad part is that I wish they would have had an open playground that all kids could use under parental supervision, which was not the case. My child loves running and playing and he could not do this in the ship. This was very important since it was very cold outside for most of the cruise, which impeded my son from playing in the outdoors areas of the cruise or using the pool. -The food in the cruise was very average. Our favorite was the Lido’s Deck. We did not particularly like the food in our assigned dining room, the Botticelli. -The Laundromats were a disaster. The cruise advertises that it has laundromat services, but then there are washers and dryers in every floor that are broken. It is very complicated to find token machines as well. I had to dry my clothing three times in the same dryer. It is a clear strategy from Princess to encourage you to purchase their very expensive laundry services. -We have all spent the week after the cruise sick with a respiratory virus and fever. My husband became ill in the ship and the rest of us became ill towards the end of the cruise. Even though the cruise takes measures to avoid the spread of diseases, it is very easy to come back ill. Overall, we enjoyed our trip, but we want to make sure future travelers are aware of these negative aspects. Read Less
Sail Date June 2019
I saved up to take my retired parents on their first cruise. The itinerary was good, the stateroom was beautiful and spacious but the dining was slow, on average it took 2 1/2 hours to serve a soup or salad, salmon or meat and veg ... Read More
I saved up to take my retired parents on their first cruise. The itinerary was good, the stateroom was beautiful and spacious but the dining was slow, on average it took 2 1/2 hours to serve a soup or salad, salmon or meat and veg and a cold pudding. We chose anytime dining which seemed to make the service slower. We tried going early /half time /later and always had to wait a long time for a table so we missed a lot of the entertainment too. The food was edible, like a bar meal or canteen catering but it wasn't delicious. However, the food on the last night was delicious and much different to the other nights which saddened me. The service overall was hit and miss. I would say that the staff were all overstretched. The guy cleaning the cabins had 19 to take care of and easily worked a 12 hour shift, there were hardly any waiters in the dining room which contributed to slow service - about 8 waiters per restaurant, the entertainment who were excellent, also had a triple shift - singing for over 3 hours throughout the night, which is a lot for a band. The ports and shore excursions were enjoyable. We visited Bruge, Copenhagen and Oslo. We couldn't dock at Skagen due to high winds. We had a lovely holiday but it certainly didn't have the cruise wow factor we expected for that price point. I feel quite cheated and I don't feel my parents got the real cruise experience. Read Less
Sail Date June 2019
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