Princess Southampton Cruise Reviews

The management lied and said the ship would go under routine maintenance during the cruise and would not cause any major problems- well missing shore excursions because we never arrived on time is a MAJOR problem. The true reason was the main engine was down and we ran on backup engines- this was the first cruise that I saved a lifetime to take. However, the crew was nice and friendly. I upgraded ...

We took this cruise to celebrate our 50th wedding anniversary. We had also booked 4 shore excursions and were very much looking forward to these events but the booking went from bad to worse. From the time we booked and paid in full for the trip, we received at least 4 itinerary changes due to a supposed technical issue with the ship engines that would not allow the ship to operate at full ...

Princess was advised by our travel agent. This ship should have never been booked. We were told of "scheduled Maintenance on the ship in April." How can you have "scheduled maintenance" during a cruise? Very PREMEDITATED. Take customers payments and use a ship that is not suitable to sail. Changed a major port (Ketchikan) then eliminated the substitute port (Icy Point). Arrived in ...

I chose this cruise because a friend suggested it. It was my first cruise. I was so excited to go! Until the itinerary changes. Over and over. We got an email saying that the ship had maintenance issues which caused the ship to move extremely slow. So Princess had to change the itinerary/arriving late and also canceled a port. We only had 1 full day in a port to experience Alaska. Princess knew ...

I’m on the Crown Princess now 5-23-2022 to Alaska and the itinerary gets changed daily because the ship can not maintain speed. We might end the cruise with zero excursions and this is a once in a lifetime cruise. Unacceptable and service is terrible because they knew this was a problem before we boarded! DO NOT BOOK YHIS SHIP! Juneau arrival for Whale watching plan was 4:00 and we will arrive ...

Our reason for choosing this cruise was Glacier Bay and it did not disappoint. The rest of the cruise had some serious disappointment. Dining: The dining rooms had very good food, but the time to get your meals was unbelievably long. We had to spend a couple hours anytime we wanted to have formal dining. Portions were quite small, I always ordered two entrees and didn't hesitate to try new ...

After filling out the survey from Princess, I chose not write a public review immediately in hopes that Princess would reach out to me with a response. They are well aware of what my husband and I personally experienced and I wanted to give them the opportunity to compensate us for the inconveniences suffered on this unsuitable to sale ship we were sent on. This has not happened. Because I ...

This was our first cruise ever. We planned it for over a year. Our first impression was a 5+ hour wait to emabark and have a room. Our room was not clean and ready when we arrived. It was also on the quarantine deck so we had to be rearranged. The boat looked outdated (but nothing to compare it to, until other seasoned cruisers affirmed this) The ports and excursions were horribly planned ...

I couldn't wait to start cruising again and get back to some sort of normality. I went with my eyes open, fully expecting covid associated issues, but I totally underestimated things. I hope (and I'm pretty sure) that it's only the Emerald, but this ship is extremely poor. I'm an 'elite' member, so have made dozens of Princess cruises. I've kept coming back which is an indication of how highly ...

This was one of the first cruises after the pandemic. Short-staffed is an understatement. St one point I waited in line at the customer service desk for over an hour. I was supposed to be created for several excursion changes, never received word on that. While the cabin crew was hard working, the remainder of the ship’s staff, mainly customer service and the ship’s captain and crew were ...