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144 Princess Southampton Cruise Reviews

We choose this cruise because of the itinerary "British Isles". Pros: -very nice decoration, looks very luxurious -very nice itinerary, only 2 days at sea -excellent cabin maintenance - dining menu has a nice ... Read More
We choose this cruise because of the itinerary "British Isles". Pros: -very nice decoration, looks very luxurious -very nice itinerary, only 2 days at sea -excellent cabin maintenance - dining menu has a nice selection of appetizers and main dish even if some nights we didn't find anything we would like ... mater of taste, doesn't t mean it wasn't good - nice selection of entertainment every night different, everyone will find something interesting, we had a "beattlenight" which got very popular - cafeteria offers a nice selection of hot and cold food .. everyone should find something - pizza and hamburgers near the pool is great Con's -I cannot find the words to describe how bad was embarkation and disembarkation in EVERY PORT,.. it was the worst procedure we ever experimented across all the cruises we've been. For example it took 2 hours to get off in Dublin" unacceptable" .... specially when you look at the time allocated to visit a large town like Dublin and remove 2 hours ....Getting back on the ship is a joke ... the "paper polices" take their job too seriously ....searching to find a bottle of alcool you may try to bring on board ....as if it would jeopardize the security on board ... they are the cause of the main bottle neck -We didn't feel at ease in the dining room, the staff is very polite, efficient but there was no "fizz" we felt like we were strangers. So we went to the cafeteria half the time.which suited us well Read Less
Sail Date May 2018
This is my 3 rd time with Princess and it will be my last!!! The shows that Princess put on is not very good. One time there was Opera one night. The guest entertainers was better. Unfortunately the entertainer who preform from Vegas was ... Read More
This is my 3 rd time with Princess and it will be my last!!! The shows that Princess put on is not very good. One time there was Opera one night. The guest entertainers was better. Unfortunately the entertainer who preform from Vegas was only 30 minutes long. I found this very short. The other people was good. IT seems that all I did on the ship was waiting in lines for dinner (open dinning), passenger services, and etc. The room service was fast. The meals for the most part was good. The buffet was not as good as the dining rooms unless you go to breakfast there. The ports was ok found them to be VERY EXPENSIVE booking thru Princess found the doing your own is much cheaper Usually they have people around the ship will offer it much CHEAPER than what Princess would offer..I cancelled one of my one of my shore excursions going to Paris because you spent more time one traveling to Paris than you would being in Paris!! I called Princess they inform me that it will take 4-6 weeks to get my money back!! They are quick to charge people not very fast to return my money! I found this very annoying. Read Less
Sail Date May 2018
We chose the cruise based upon the itinerary, as this included LeHarve, as we wanted to go to Normandy. Unfortunately, there was a port strike and we couldn't dock there. That being said, we had heard very nice things about ... Read More
We chose the cruise based upon the itinerary, as this included LeHarve, as we wanted to go to Normandy. Unfortunately, there was a port strike and we couldn't dock there. That being said, we had heard very nice things about Princess, so we decided to try them. We have been loyal to Celebrity and Holland America. From the boarding process, to disembarkation, one would have thought this was their first cruise venture. The ship was very difficult to navigate until one figured out the layout. We were surprised that the dining rooms were not open for breakfast or lunch (especially on sea days) requiring us to go to the buffet which on most ships is quite the zoo, The entertainment on-board was average at best. We went to several shows but truly enjoyed the 'Princess Production' shows....well done and well choreographed. The lack of entertainment around the sip was surprising...we always book the late dinner and expected there to be a lounge with some music to enjoy a drink before dinner. If there was one, we could not find it. We had a nice table in the Palm Dining Room, however, our server was overwhelmed (in our opinion). The food was average to poor at best with very few selections. One night our server dropped food on my wife and the response was nil...no concern for her well being or stained clothes. We tried a 'specialty restaurant,' their idea of a New England Clambake experience. The food and service were awful and we walked out halfway through our meal. One highlight was the Vines Bar and their staff...that was our 'go to' place, yet they continually were out of many things on the wine list. I could go on and on, but I think you get the jist of our experience. We spoke with many long time Princess cruisers who shared their frustrations and disappointments with this cruise. We were underwhelmed and truly disappointed with Princess. Someone needs to review their current business model and make significant changes throughout the organization. Last trip with them...we will stick with what we know and what we like. When spending several thousand dollars on a vacation, one expects better service, better food and an overall better experience! Read Less
Sail Date September 2017
Well over all the cruise was just ok. Security peaples dont even say hello ( if the personnal have a job it's because of peaple like us (customers) that takes a cruise) on formal knight diner guess could come in the dining room ... Read More
Well over all the cruise was just ok. Security peaples dont even say hello ( if the personnal have a job it's because of peaple like us (customers) that takes a cruise) on formal knight diner guess could come in the dining room just with a shirt no jacket? never seen that before with the other companie Shows where exept 2 very ordinary embarkation was very long firs knight at diner was very rushing everybody tries to sell you something (even the waiters) we did more then 15 cruises yet and I dont think we will cruise again with Princess. I am sorry about my conclusion but we are keeping a sad experience in or mind. The connection with the buses where very good They had to cancell 2 places The ship had some king of problem each time we where leaving a port this ship was shaking alot The buffet was very repetitious Read Less
Sail Date September 2017
We were very disappointed in this ship. It is the 6th Princess ship we have been on, and it looked ragged in many respects. We thoroughly enjoyed our 7-week cruise on the Majestic, and, so far, that's our favorite ship so the others ... Read More
We were very disappointed in this ship. It is the 6th Princess ship we have been on, and it looked ragged in many respects. We thoroughly enjoyed our 7-week cruise on the Majestic, and, so far, that's our favorite ship so the others pale in comparison. The technology is dated, along with the decor. We didn't realize we were spoiled on the Royal, Regal and Majestic that had movies-on-demand the day after they were shown on MUTS. Those three ships also have a lot of other options that we like. We had fun meeting several couples who we hope to keep in touch with and see again on other cruises. We also had great waiters who catered to our diets so they helped make the cruise enjoyable; however, we doubt if we will ever choose the Crown again. We can't wait to book the new ship that is supposed to be out in 2019. Read Less
Sail Date September 2017
I took it because it stopped at 3 ports in Iceland--that part was great. However, I booked an OCEAN VIEW CABIN. It did NOT have a view of the ocean. Although I complained, the problem was not resolved to my satisfaction. The activities ... Read More
I took it because it stopped at 3 ports in Iceland--that part was great. However, I booked an OCEAN VIEW CABIN. It did NOT have a view of the ocean. Although I complained, the problem was not resolved to my satisfaction. The activities aboard were very few. Hundreds of people jammed into a room to play Trivia because there was nothing else to do, and they had to get another room, so then both rooms were jammed full of people. Virtually everyone came down with a cold/cough. The cabin was pretty shabby. The person in charge of the front desk would smile and shake hands and do nothing until I agitated for days, and then I was offered a partially obstructed view cabin that was under the gym and one could hear a constant BOOM BOOM BOOM from the treadmill (thanks a lot!). At the very end of the cruise I was offered a large unattractive cabin at the front of the ship (I booked mid-ship deliberately), and of course why would I dislodge all my spread-out belongings for a couple of days? Thanks a lot! Read Less
Sail Date September 2017
We have sailed most of the major cruise lines and Princess was our favorite. We were married while on a Princess Alaskan cruise, and so we choose to sail the British Isles with Princess for our 10 year Anniversary. We were extremely ... Read More
We have sailed most of the major cruise lines and Princess was our favorite. We were married while on a Princess Alaskan cruise, and so we choose to sail the British Isles with Princess for our 10 year Anniversary. We were extremely excited, but we came back beyond disappointed with our experience. It was by far our worst vacation. If it hadn’t been for the independent tours we booked on our own, it would’ve been a complete loss. From the start of our vacation things went wrong and at each point Princess could’ve turned things around for us, but they choose not to listen to our concerns. When we did get someone’s ear after we returned home they too were unsympathetic . In my opinion what it comes down to is a sick corporate culture where employees are treated poorly so they treat their customers the same way. They have gotten too deep into the numbers game they forgot their purpose. I will spare you most of the details, but here are highlights of our issues (there were more): 1. Princess Air: They forgot to send Delta our tickets, so we almost missed out flight there. 2. Took 3 requests for non-down pillows and were told they were out, it was not until I said I was allergic did I receive them. This was our only “special request”, we are not high maintenance travelers. 3. There was no medical screenings upon embarkation. There were hoards of ill people getting on the ship. The cruise line has a responsibility to their non-ill passengers and crew to do what they can to minimize illness. It was a sick ship, and I held out until the last 3 days on a 12 night cruise. Since I was ill the flights home were miserable and I ended up with ear infections and was sick for 2 weeks after our cruise. 4. Spa: Front desk receptionist was rude and unfriendly and made booking appointments a major hassle, when it did not have to be. We were there almost daily to use the thermal suite and noticed the spa manager was always arguing with a customer. It was apparent in my few interactions with her that she did not know the basic operational procedures of the Spa, and she always spoke down to the customers, assuming they were wrong.. The lights were bright. It was loud and they made no attempt to keep others quiet. The announcements were made full volume in the treatment rooms. It became clear after speaking to others that the lotus spa is the worst at sea. 5. Cabin flooded: Ok, things happen but the way were informed was to be treated like criminals upon embarking from a long tour. Upon entering our room we noticed our belonging were thrown everywhere, and to make it better we were downgraded for the night. We were told it would be a day to get dry out the cabin but that was not true and we were “upgraded” to another suite the following day. Moving twice after all day tours is so much fun, and we were not offered compensation for even the price difference between our cabin and the downgrade for the first evening. The upgrade was in the back of the ship, it was old, noisy, smaller, and had an odor to it. By the way, all these rooms were available because so many people became ill and left the cruise early. 6. The front desk crew did not even say “hello” , they just said “next” and then starred at you. 7. Tickets: Even though I became ill and we were moving while the excursion desk was open so that we could eat dinner, they refused to refund our Paris tickets. So, not only did we miss out on the memories but $400, because of their issue. 8. Customer service Manager: She was the coldest individual on the ship. When she gave us the $300 offer it was in a matter of fact “take it or leave it” tone. She did not want to hear about our other issues, and the few we got to express she did not include in the “letter” that gave us “permission” to contact customer service after our trip and negotiate better the compensation. By the way the way they determining compensation is from a “chart” given to them from their corporate office. I understand giving the crew a cap and guidelines, but this was ridiculous, which is most likely why the customer service manager had an attitude. 9. Princess customer service after the trip was just as bad. Helena called us before we got a chance to send our letter. She was just as matter of fact and told us the only issue that mattered was the flooding. She offered us $500 in ship board credits for another cruise but only if we booked by the end of the month. Talk about tone def customer service. Why in the world would we book another cruise with you when we just said you are not listening to our concerns and it was the worst trip we have ever taken. We asked to speak to someone else above her, and she said that she was the end of the line and that even if we sent our letter it would come back to her and she would have the same offer. So we asked for the original offer of $300 back and she agreed but I have no hope of receiving that. It has been 2 weeks and I have not seen it yet. We still sent our letter, hoping someone would listen and make changes to their internal procedures so that no one else has to feel like this. The only bright spots on the ship were as follows: 1. Jelena in club class dinning and her crew. She should be leading the crew customer experience training. She went above and beyond to make our dining experience memorable, she as also the only one who acted as if she genuinely cared whether or not we had good time. 2. Jose and crew in Sabatini’s and Crown Grill. 3. Cruise Director Matt34 was entertaining and seemed to care about the customers. The range of activities on the ship were better than we remembered. As for the ports of call they were excellent. That is the only reason for any stars. Here are our recommendations: Pre- cruise: Prestige Taxi, Gainsborough Spa in Bath (Spa was excellent), Loin tours- special access sunset tour of Stonehenge. (Regular tours to not allow you inside of the stones). Paul is knowledgeable and friendly. Cobh: E-Coach tours, Lunch at Blue Haven in Kinsale, don’t forget to stop at the Chocolate shop on the way back to the coach Dublin: Matt Feeney Chauffer- private tour to Newgrange, Matt is a true gentlemen and will make sure you have a great day! Belfast: Irish ticket tours Orkney Islands: This was the only tour we booked through the ship, it was pricey but well worth it to see all the hot spots. Bring a light weight packable rain jacket. We recommend Columbia. Keen water proof hiking shoes were perfect for all the walking, and if you high arches the pro step hiking inserts are a must. I strongly encourage you to find another cruise line. If we cruise again it will definitely not be with Princess. That makes us sad, but they don’t seem to care about their passengers. Read Less
Sail Date August 2017
We chose this cruise for the ports of call. They included Bruges(which we had visited before , along with Copenhagen,Oslo, and Helsingborg (which we had never seen). We had taken Princess before and knew service was hit and miss so we did ... Read More
We chose this cruise for the ports of call. They included Bruges(which we had visited before , along with Copenhagen,Oslo, and Helsingborg (which we had never seen). We had taken Princess before and knew service was hit and miss so we did not have high hopes , but service was worse then expected. Embarkation was long and disorganized with nary a Princess staff member in site(a common theme on this ship as it turns out). It was chaos as it was claimed there were numerous visa issues but all had been told weeks before to get a color photocopy of your passport, which was never asked for or needed. We had an inside cabin which had enough closet space , however there is an end table that there was no room for and served no other than to be tripped over. The bedding was old and lumpy. The pillows were so soft they were unusable and unchangeable per the steward. Meals had all the charm and flavor of a down on your luck college meal plan. The breakfast buffet claimed they prepared made to order eggs but would not poach an egg. The one morning they had poached eggs,they were so hard that the yolk was solidified. The rest of the food was cold. My wife had an omelet that was so watery it was inedible. One never saw an officer in the buffet or dining room My wife.had an issue with a server in main dining where she was clearly treated with contempt based on her race. We asked to speak with an officer and none were made available for a day and a half. Guest Services and Maitre'd blamed each other. When I asked to speak with the Food and Beverage Manager, I was told he did not speak to guests. The only time he was seen was at a champagne toast. The ports had poor timing. Belgium on a Sunday,most places are closed. Oslo was not enough time,and Helsingborg there was nothing there. Those who took the ship excursion complained that the castle they were to visit was closed,they never got the lunch they paid for,and the guide could not care less. Another reason never to take a Princess excursion. It was very difficult to get a drink at the poor unless you gave a tip first saw this being done. There was constant upselling as numerous flyers for the art auction and spa,which became annoying. Both Crown grill and Sabatini's were good but overprices which made reservations easy. The crew was not pleasant but not rude,just very mechanical. A good morning got ignored or just a nod. they seemed very unhappy. We gave Princess two tries but doubtful on a third. Read Less
Sail Date August 2017
Itinerary was great--places we'd always wanted to go--but the cruise was very disappointing. Ship was very worn and overdue for a rehab. AND, it seemed understaffed. The crew was working extremely hard but service wasn't what ... Read More
Itinerary was great--places we'd always wanted to go--but the cruise was very disappointing. Ship was very worn and overdue for a rehab. AND, it seemed understaffed. The crew was working extremely hard but service wasn't what we have had in the past from Princess. The dining staff was practically running to service all the tables. Our cabin steward was extremely good. Front desk staff, however, seemed particularly clueless and undertrained or uncaring. They've cut back on the quality of the food in the regular dining room. Maybe so you'll go to the special dining venues. Everything was sell, sell, sell. The internet connection was a joke! Yes, a satellite connection is slow but, compared to other ships that provided it free, to charge for this is ridiculous. The shows were OK but the enrichment lectures weren't very good. The best was a very nice man giving two lectures on beekeeping. I'll NEVER allow Princess to pick out my cabin again. It was very mishandled and we wound up with a cabin at a lower class than we booked---for a 22 day cruise! In fact I'm cancelling the cruise we booked for Feb. Read Less
Sail Date August 2017
We are Princess Platinum, (big deal I know). We also have sailed HAL and celebrity. We are in our mid 50's but retired so we tend to be among the youngest on board. As a result, we never have to wait for treadmills, but do note ... Read More
We are Princess Platinum, (big deal I know). We also have sailed HAL and celebrity. We are in our mid 50's but retired so we tend to be among the youngest on board. As a result, we never have to wait for treadmills, but do note they don't open until after 8 AM. We wanted to check out sailing from Southampton, you know, the same day logistics from the overnight flight and Heathrow to the Pier, we conclude no problem but do get the ship's transfers. We did the 7 days through Europe and then the repo from Southampton to FLL. We live in florida, made sense. The Crown was a disappointment. The cabins are beat. But it's more than that, the bedding, towels, tv, are worn (think motel 6 worn). The common areas are not. The food had been lowered to, as one posters said, mass quantities of Denny's quality food. I had never before had a "crab cake" served on formal night that was crab flavored bread crumbs, why bother? all the little things corps do to lower costs end up marginalizing the passengers were in play. You remember how you could stop by the dining rooms and get a little digest of news from home? No longer. Guess the cost of paper to print was axed by the bean counters. Guest Services was typically non responsive, we had a hair dryer die. It took 6 calls over 2 days and a threat to speak to manager before the 10 minutes it took to swap a replacement occurred, WHY? Anytime dining is now code words for waiters in training the same way a table to two is a major wait resulting being seated at a row of 10 tables for two separated by 4 inches. Even when only two were occupied, you were ALWAYS seated right next o the other couple. Better for the waitstaff, who cares about the passenger, eh? I tried to make reservations but was told by the dining line I could not, two days later the seating waiter at the anytime dining wondered out loud why I didn't just make a standing reservation, Geez what was I thinking, eh? Princess has decided that it is much better to have EFFY be their on board jeweler. Except EFFY doesn't sell GIA certified stones and the staff is dodgy about this admission. Be prepared to pay fine jewelry prices for costume (plus) pieces. I get that it works great for Effy, great for Princess but for the passenger, not so much. This is an overview of the ship. Cabin steward was great, but it was gross to have to ask him to change the linen when we are on a 22 day trip. I must be unusual, I change mine at home weekly, unless we are very frisky. Book it if you want, just know what you are getting. Read Less
Sail Date August 2017
We wanted to visit the countries nearer the artic circle, especially Iceland. We have done about 6 Princess Cruises over past 15 years, and without doubt we have found that since Princess Cruises sold out to Carnival, the standards have ... Read More
We wanted to visit the countries nearer the artic circle, especially Iceland. We have done about 6 Princess Cruises over past 15 years, and without doubt we have found that since Princess Cruises sold out to Carnival, the standards have dropped dramatically, while the dollar gouging has increased with hidden charges and overpriced ship items. The compulsory tipping levy to me has always been a bit much, not allowing individual passengers to choose who to tip and with what amount. Princess should increase wages and include in the fare costs, not hide this cost in compulsory tipping. The staff were exemplary despite their low wages, providing warm and excellent service throughout the ship. But and it is a big BUT, the food quality and range available has decreased dramatically, with most savoury food being over seasoned especially with salt, and getting to the stage that just about every savoury dish started to taste the same with similar seasoning. Very off putting if you are on a 2-3 week cruise. Range of sweet foods was ok but not imaginative, leaving one seeking on shore restaurants when available for some respite and pleasure. Range of activities are dull and rather childish in many cases, not providing stimulating adult entertainment, especially when at sea for 4 days straight in wet stormy weather.....boring. My advice....if looking at Princess for your next cruise...look elsewhere as there is much better on offer with other cruise lines now. Read Less
Sail Date August 2017
because of the itinerary.We chose this particular itinery because it was going through all the Fjords and also stopping in the Lofoten Islands the home of my Grandparents. My family of 11 ( 3 daughters, 3 Granddaughters, 1 Grandson and his ... Read More
because of the itinerary.We chose this particular itinery because it was going through all the Fjords and also stopping in the Lofoten Islands the home of my Grandparents. My family of 11 ( 3 daughters, 3 Granddaughters, 1 Grandson and his soon to be wife, 1 Great granddaughter and my son in law. We cruise as a family often and have had as many as 16 on a trip. Early in the planning I called Princess to ensure we had a table for 11 in the dinning room arranged. They confirmed that for me but upon arriving we were devided amongst 4 tables. I spoke to the Maitre'D who said is was not possible to have such a large table. He could accommodate 8 only. After 4 or 5 days on the cruise, we walked into the dinning room and found a table set up for a party of 12. The head waiter said he could do it for us now but we would not keep our waiter. Welcome to Princess. Each family cruise we ensure our boarding family picture is unique. This time we were all in possession of Viking helmets for photo. we arrived at the photo position and were informed they could only take a picture of 5 at a time. Welcome to Princess. to ensure all the family was on the tender together for visit to Lofoten, I asked a ship's officer how to arrange that. He said just get all the family to the tender, show them your suite card and they will let you all go. Only the 3 of us in the suite were given priority the rest had to wait. Got the wrong answer I guess. Welcome to princess. Tried a number of times to get into see a show but even when we arrived 35-40 minutes early the theatre was full. on other cruise lines there is a section set aside for suites so you don't have to wait and seats are available. Not on Princess. My departure flight home was early so Princess said their shuttle would not get me to the airport on time. I pre hired a taxi for appeox $350.00. when I arrived at the airport my Grandson was already there, he had caught the first shuttle. On disembarking we had to carry our own luggage off because of the time to meet our cab. We arrived at the gangway and asked a ship's officer there if we could get some help with our bags. She pointed to men in yellow vests and said they will help you. My daughter went and asked them for help and they said we don't do that we just push wheelchairs. Welcome to Princess. Our experience in "Horizon and Caribe" were nothing short of awful. It was a constant battle to find a place to sit. The constant selling no matter where you were was annoying. They always wanted your card for something yet again. The qaulity of entertainment was poor and often consisted of lounge music and the constant attempt to sell you a drink. The coffee served was just awful. You could buy a good cup but nothing in Horizon,Caribe or the dinning room was recognizable. We are now trying to print the official photos purchsed for our scrap books. We must have a release signed but that is not what we were told when we purchesed the package and the $30.00 flash drives. We have only what they printed and nothing more. Welcome to princess. The number of times I needed to go to the Customer service desk, I was treated well but often the answers given were wrong. The shore exscursions were very expensive and could be bought at about 80% less ashore. The itinery was outstanding and just what we wanted. Excellent. I had my 4 year old Great granddaughter with us and the "Kids club" was outstanding. She had a blast. You ask if I would make this trip again, probably not as I've seen it now but I will NEVER sail on Princess again. Read Less
Sail Date August 2017
This was our fifth cruise on Princess. Our previous four cruises had been to the Caribbean (3 cruises) and to Alaska (1 cruise). We have also been passengers on Celebrity, Royal Caribbean, Oceania and Costa. We tend to choose our ... Read More
This was our fifth cruise on Princess. Our previous four cruises had been to the Caribbean (3 cruises) and to Alaska (1 cruise). We have also been passengers on Celebrity, Royal Caribbean, Oceania and Costa. We tend to choose our cruises based on itinerary and ports offered. This cruise had a great itinerary and what made it special for a British Isles cruise were the stops in Liverpool, England and Le Havre, France. The ports were great. We learned so much in our visits to the Channel Islands (Guernsey), Ireland (Dublin and the Blarney Castle), Scotland (Glasgow, Inverness and Edinburgh), England (Liverpool) and France (Le Havre-Normandy). We chose Princess tours for all ports and were very much satisfied, particularly the tours that included lunches. The tour guides were very knowledgeable and we learned and saw so many different facts. Our issue was with the food choices and food quality. We had been on Princess two years ago during the maiden year for the Regal Princess. Two years ago was also the 50th Anniversary year for Princess. I am not sure whether the fact that this was an inaugural cruise year or a 50th Anniversary year, but the food quality was so much better on that cruise. This time around the food in the buffets were lukewarm at best, the choices were not that great in all the restaurants on nights other than the two formal night, and we saw ourselves eating salmon on five straight nights in the Anytime dining room and in the Traditional dining rooms. Formal nights the choices were better and the food in the Crown Grille was also good. We found the entertainment extremely well done particularly the Princess singers and dancers who were top notch. The guest performers were also good particularly the Beatle Tribute Band. The piano player (Paul Burton) was very good as was the Cellist/Violin combo that performed in various lounges. A pet peeve of ourselves was the uncleanliness of the rest rooms. Unlike previous cruises, there were no bathroom attendants. With 3,000 passengers on board this made for very unclean bathrooms in short periods of time. As I said at the beginning it was a good cruise based on the ports. If this is what is important to you, try Princess. If food is important, you may be better going else where. I am not sure what has happened to Princess, but there is definitely a deterioration in choice and quality. This catered with the poor appearance of the bathrooms will cause us to select a cruise on another cruise line. Read Less
Sail Date August 2017
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on ... Read More
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on other cruise liners. There are no advantages to booking the mini suite it's exactly the same and one receives no benefits with faster check in, check out, unless your in a "Suite" ! Not a mini suite! Lol Families with iPads, iPhones, kids tablets, curling tongs, hairdryer be warned, you will need to take a double or triple adapter as the mini suites only have 1 small plug, yes 1 PLUG and its in the corridor, so sitting on the hall floor to dry hair and curl it, whilst trying to charge up tablets, iPads etc takes some time! It was uncomfortable actually. Having a bath in the mini suite has advantages but the small room does not need two TV's and even if on an all inc drinks package the water left in the droom is chargeable. Also we were not aware of the $14.50 per person per day gratitity and although we know we pay these on other liners, we usually have discounted rate for 7 year olds, not with Princess adults and children alike are charged the same rate, If you were in a suite and. It a mini suite I believe it's around $15.50 pppn There were so many rude inconsiderate people on this ship, something we've never experienced before. People seem to think they were entitled to just push pass, no pleasantries or general good manners, The buffet food is no way as good as other liners, however the evening dining restaurants are simply superb, providing they don't give away your table! Even though tables next to the windows are free every night, because the waiter cannot give away the table you have to sit where you are allocated. If given da Vinci dining on arrival, be expected to share your family table with at least 6-8 diners even though you've booked a timed seating. It's not on shoving families onto sharing tables with strangers, Ask for Botteleili dining it's best restaurant in terms of friendly staff waiters and all food in all,restaurants is the same, but not having extremely stressed out waiters serving you like they did in Bottechelli is worth asking for Michaelengelo first. There is no free Wifi, they give you access to wifi but the charges to use it per minute are extortionate. One can ask customer services to reduce or remove tips if you feel you did not receive the experience /service you expected, The staff are superb very friendly and very helpful which was great. The 3 piece classical band playing every day in the Pizzeria atrium is not very good, would be nice to have some livelier music. There are lots of great bars including the casino bar which helps us smokers on board, trips are so expensive, we looked at one of the cheapest ones and for 2 adults and 1 child it was over $300 so we did not do any. Pre booking prior to arrival with independent tour operators is a lesson we'll learn for future trips. Our next cruises will not include Princess, even though they give passengers the best ever pillows in the cabins! Read Less
Sail Date July 2017
This ship has been recently redecorated while in drydock & looks great but there were some plumbing issues in our bath room that still needed to be fixed-slow shower drain & flusher not working. The beds were new & ... Read More
This ship has been recently redecorated while in drydock & looks great but there were some plumbing issues in our bath room that still needed to be fixed-slow shower drain & flusher not working. The beds were new & comfortable but unfortunately the food was just mediocre. This was our thirteenth Princess Cruise so we signed up for Anytime Dining which has never been a problem. The first night we waited i line for 40 minutes. The other nights we made reservations if we could but they must bemade that day so if we were off on an early excursion we could not. We waited other nights for 30 minutes with a pager. We found out that the new Club Class has a third of one of the dining rooms which takes tables away from Anytime Dining. The food was the worst of any cruise that we have been on. It was unfortunate because many people were new to Princess & they told us that other lines had better food. The crew seemed like it was all new & hadn't been properly trained. The first day we waited over 1 1/2 hrs. for a return tender in the hot sun in Guernsey. On previous cruises we have never waited more than 15 min. for tenders. We got in line 1 1/2 hrs early but the tender lines were so long that the ship was late leaving. This is the first time that I have experienced teenagers using the adult only pool. I don't know if they were crew members or passengers but one lady complained saying that this was what she was trying to get away from.Usually the pool is very serene. The Princess shore excursions & tour guides were all great. We toured mostly castles but we also were able to see the areas where "Game of Thrones" is filmed as well stop in a hotel that has a door from the show. The Orkney Islands were beautiful & amazing but very windy. We saw Viking homes that were built into the ground. Read Less
Sail Date July 2017
We took this cruise for the itinerary and also because we had previously taken a Princess Cruise although not for more than 15 years. Initially it seemed as though we made a good choice but once the cruise embarked certain things became ... Read More
We took this cruise for the itinerary and also because we had previously taken a Princess Cruise although not for more than 15 years. Initially it seemed as though we made a good choice but once the cruise embarked certain things became apparent. For instance the quality of the food was poor at best. The menu selections, particularly at dinner, were few and the choices weak. Furthermore, the food was very poor and essentially tasteless. One thing we learned was that the menu suggested one thing and the food didn't fit the description. (even the ice cream tasted poorly). Although the wait staff were warm, they seemed to hurry us off dinner (we had early seating) and on occasions would remove my food even while I had a piece of meat on my fork! And we had specifically requested a particular table which the cruise line maitre de claimed was an error on the part of our travel agent (we booked directly through Princess). Ultimately we were placed away from the windows and directly in the flow of traffic coming to and from the dining room. Not particularly private nor intimate. When we disembarked the ship for our shore excursions (private in most instances) it took us more than an hour to get off the ship --particularly in tender ports (2), including Edinburgh. At the first port (Guernesy) the captain had failed to position the ship in an accessible location and as a result tenders could not reboard and we and hundreds of others were left onshore in the sun with no information from the company to explain the delay. The captain later (falsely) claimed that those on shore were notified within an hour of the problem but it was more like 2 1/2 hours before we heard anything although after more than an hour they did offer us water. At the same time and port we watched as another ship boarded its guests one right after the other as we waited in line. Finally, and without bothering to notify the crowd on shore, the captain repositioned the ship so that access could be had by tenders. But not until at least one tender with more than 100 people aboard could not gain access to the ship and numerous people reported to us that their children on the tenders were turning green as the ship was plainly out of position to quickly accomodate those returning from shore. Contrast this with the experience of another cruise liner parked some distance from our ship where people easily got onto their liner. At the cafeteria there was almost never (literally) an open table and we had to wait until someone finished before we could even find a seat. Again, the food selection was entirely weak and of poor quality. In terms of 'enrichment' activities, the speaker provided no substantive historical information which was combined with inaccurate and useless maps which failed to provide street names and in one instance claimed to have 8 listed locations where it listed only 7 (but two #3's). Overall, a warning. We've done cruises before and this was by far the worst we've ever encountered. We won't make this mistake again. Finally, in considering the cost of their shore excursions, we were able to book privately prior to the cruise essentially the identical excursions. In one instance we paid $350 for a tour the cruise was charging its guest more than $1200 (no exaggeration). So beware of substantial overcharging if you book a tour through this cruiseline. Princess claimed to have "improved" the Caribbean Princess in a number of ways including upgrading the beds. We had two beds in a suite--one for us which was comfortable--and one for our granddaughter which was so uncomfortable it was almost better to sleep on the floor. Read Less
Sail Date June 2017
we chose this cruise because the itinerary, mostly to see fjords and they did not disapointed us. But the excursions we chose have been disappointing and description in brochure was misleading. there were quite a few people on board who ... Read More
we chose this cruise because the itinerary, mostly to see fjords and they did not disapointed us. But the excursions we chose have been disappointing and description in brochure was misleading. there were quite a few people on board who probably were sick but nor information or warning except to wash hands. and in the end of the trip we got it too, fortunately on the very last day. Wonder how many got flu on this cruise. Most of the cruise passengers were well over 60. And these people usually watch their diet which was very difficult to do because most of the food was greasy and salty. We think cruise line should consider which crowd they are catering. Besides port stops should be scheduled more with passengers in mind. We had 3 hours stop in Bergen, the biggest city in our itinerary, but all day in Tromso and because it was Sunday everything was closed Read Less
Sail Date June 2017
We usually cruise Holland America but their British Isles cruise was way too high so we thought we'd try Princess, which is supposed to be comparable to HAL. Wrong!!! HAL is superior in almost every way. Except Princess's ... Read More
We usually cruise Holland America but their British Isles cruise was way too high so we thought we'd try Princess, which is supposed to be comparable to HAL. Wrong!!! HAL is superior in almost every way. Except Princess's Italian restaurant MUCH better. And princess's bed and pillows are better. We were so disappointed in princess's food. Very limited selection both in main DR and the buffet. The quality wasn't there even though they had fewer selections. And in the buffet you had to go outside to pool area to get to the other side of the buffet. Very poor design! The cabin was clean and cabin steward was good, remembered our extra washcloths and to refill ice bucket daily. The shower was so small there wasn't room to bend over to shave your legs! Itinerary was good, excursions quality varied. One 3 hour be that was supposed to take you on a beautiful scenic drive up the coast, wasn't scenic and stopped for an HOUR at an out of the way little restaurant for tea and scones. These you can get on the ship at 3 every day! We'll never cruise Princess again. Read Less
Sail Date June 2017
We chose this cruise to see the British Isles but mostly what we got to see was a fast bus driving by stuff that could have been interesting but they were on such a tight time line they had no time even for a photo stop. I could never ... Read More
We chose this cruise to see the British Isles but mostly what we got to see was a fast bus driving by stuff that could have been interesting but they were on such a tight time line they had no time even for a photo stop. I could never recommend anything about this trip. The food was the worst experience that I have ever had. I used to say I go for the itinerary not for the food but this was awful awful awful! Very few choices that were not loaded with salt and sauce. We had chosen anytime dining and then we had to wait very long for a table. We even tried both special restaurants - the Crown Grill was good the Sabatini was awful and they would make no changes. I hate being charged for something and then having to go eat again at the buffet. Then the excursions - many days were spent on a bus where a knowledgeable guide talked and pointed but didn't even stop for a photo opp. then we were rushed through whatever it was we were suppose to see - yes we did great when we went private but that was the only time we enjoyed our days off ship. I must say the new beds are great - but over all the ship need updating the bathrooms have cracking walls leaky faucets and just are not appealing. Read Less
Sail Date June 2017
Wanted to go to the Baltic-- first the good -The orchestra ,players and singers were first class = MAINLY evening entertainment- Free wi-fi means only access to the internet -- then Exhorbitant price per minute to use it. ... Read More
Wanted to go to the Baltic-- first the good -The orchestra ,players and singers were first class = MAINLY evening entertainment- Free wi-fi means only access to the internet -- then Exhorbitant price per minute to use it. Entertainment during the day at sea --abysmal - the odd trivia quiz but MAINLY demo's of art, photos , jewellry ,cooking, well being -- ALL FOLLOWED BY THE "HARD SELL" some old vulnerable people were sold foot insoles for 200$ (mine cost about 15$ on the internet) The cost of tours were so high at times that on one occasion my wife and I took an all day taxi around Gdansk -- not only better than the princess tours but also cheaper. TREATED LIKE CATTLE on one trip we came back by shuttle bus -some passengers got off but then the driver was told to LOCK the doors so no one else could get off --other coaches arrived (the princess ones) and were allowed to disembark - whilst we had to wait for another gangway to be opened up. The price of drinks high to start with plus 15% service charge (even if you did not use a waiter) and to cap it all to pay for a bottle of WATER -- "scraping the barrel" To enjoy the top deck (the Sanctuary) at 40$ per day- ridiculous Some poor guys needed to have their matresses replaced it was so bad The main desk wqas manned by well meaning but fairly clueless people (lack of training) Fortunately we had booked a mini suite and our cabin was good BUT NEVER AGAIN WITH THE PRINCESS LINE Read Less
Sail Date June 2017
Where do I start? The cabin safe didn't work on arrival so we had to carry passports etc around with us. Cabin Lights kept flashing on and off like a disco , not fixed until the next day. Air con poor. Reported all these ... Read More
Where do I start? The cabin safe didn't work on arrival so we had to carry passports etc around with us. Cabin Lights kept flashing on and off like a disco , not fixed until the next day. Air con poor. Reported all these faults and they were and repaired eventually. Then the ship was very late leaving Southampton due to " passenger accountability " IT issues, this was not explained and most people thought that the ship had a cyber attack on it and the atmosphere among the passengers was of high anxiety due to problems in London and Manchester attacks. A very Late arrival 2pm to Belgium but no able to get off until nearly 4pm so only had 2 hours there not nearly enough time to go any where. Two days spent in Copenhagen due to bad weather and the next port was completely missed out. The Captain kept giving out incorrect or misleading information and customer services didn't follow up any complaints. The ship then Left Oslo really early at 3pm so not much time there either. The Food was in the self service area was average and not always very hot with huge ques due to only one part open and the staff just didn't seem happy or helpful. This review sounds just like a grumpy person having a pop at everything, but we have cruised 17 times before and never had these sort of issues, when you pay over a grand for a cruise you do expect better than this. A paltry on board spend was given but this in no way was anything like enough to compensate a ruined cruise. Read Less
Sail Date May 2017
My husband and I, who are in our early to mid 30's, took the Princess Cruise on Crown Princess through the Baltic from Southampton, England to what were supposed to be ports at Belgium, Copenhagen, Sweden and Norway this past May/June ... Read More
My husband and I, who are in our early to mid 30's, took the Princess Cruise on Crown Princess through the Baltic from Southampton, England to what were supposed to be ports at Belgium, Copenhagen, Sweden and Norway this past May/June 2017. We would not sail with Princess again, but we liked all of the places we saw with Belgium and Norway being our favorites. Starting out, our Princess bus transfer to the boat left over an hour later than what our paperwork said, so we were waiting around at the bus station for a very long time since we had arrived early. Then, the boat had issues right off the bat and left Southampton about 6 hours late due to a supposed technical problem with its network system. This caused us to arrive in Belgium the next day around 2pm instead of in the morning as planned. Our tours were cancelled as a result and Princess reimbursed tour costs and provided a $100 per guest credit to compensate, which we didn't feel was adequate for the missed experience after we had flown 11 hours from California to see these places and Belgium being the one we were most excited about and looking forward to. Additionally, Princess did not verify in advance with Belgium authorities that they had adequate immigration information on the Princess guests to allow us in Belgium. This resulted in non-European guests including ourselves having to wait in a roughly 2 hour line on the boat to turn in our passports and be given a paper copy of them. The process was disorganized chaos with guests not understanding where the line was supposed to be forming with multiple lines breaking off the line, no signs to assist and the staff rude and unhelpful. During this time, European passengers were allowed to leave the boat and enjoy Belgium. Once finished with the passport line procedures, non-Europeans were left waiting in lounges to find out the fate of their tours (all cancelled) and when they could leave the boat, which lasted at least another hour before we were finally allowed off the boat at 4pm and expected to figure out how to get to town on our own since our tours were cancelled. However, Princess would not assist us at all with getting transportation to Bruges, which was very difficult as there were many guests all standing on the street trying to get cabs at the same time with not many arriving often and the cabs preferred Euro's, which guests who had booked tours didn't realize they would need. We managed to get a cab and make it to Bruges where we were able to walk around and enjoy the town on our own for a little over 2 hours. We found some nice bars to do a beer tasting and good chocolate shops. Bruges was amazing and we just wish we could have spent more time there since it was by far our favorite stop, but the boat was leaving Belgium at 7:30pm. Copenhagen was our next stop and there were no issues with timing or immigration as Princess had our passports already collected, although I did feel a little uncomfortable leaving the boat without our passports on us. We had a 7.5 hr Princess tour in Copenhagen seeing a castle, Tivoli Gardens, some other sights and a canal tour. The tour was fine, but a little too long and boring for me, so we decided to stick to shorter tours in the future. We were supposed to be in Sweden the next day, but due to high winds and that the Sweden port would require us to tender, rather than dock, we were told on the afternoon of Copenhagen day that Sweden would be cancelled and we would be spending an extra day in Copenhagen instead. The guests were very upset after missing out on most of Belgium as well. We went to guest services to ask for information on how to get to Sweden from Copenhagen on our own (a bus or train schedule with pricing and timing information) since we had heard Sweden was very close to Copenhagen, but the boat would be leaving at 3pm, so we wanted to make sure we'd be able to get back in time. We weren't able to find this information on our own as the Internet fee was a whopping $9 per 15 minutes of use. A guest services employee told us that Princess employees would be working all night to provide more information to guests and we would have the information we had requested on Sweden in the morning. This never happened, so we spent another day in Copenhagen walking around the town, but we did not find Copenhagen to be very lively or fun, so were pretty disappointed. After the boat left that day for Norway at 3pm, we were informed that Norway authorities would need to see all non-European guests' passports again (these had been provided back to us that morning via our concierges). We then had to wait in a line that took 1.5 hours to show our passports again, but at least were allowed to keep them this time. Our Norway tours were unaffected and went well. We enjoyed our time in Norway, although it wasn't a very long day there as the boat left at 3pm. More time would have been nice because we loved Norway and enjoyed seeing the sculpture park, viking ship museum and ski lift. We had spent some time exploring the town on our own and having lunch, which was fun. That was it for our ports. The boat itself was nice, very beautiful and well maintained. It's quiet large; I believe there were 3,000 guests. Our room was nice and spacious enough. We had a balcony room, which I would recommend as we liked sleeping with the slider open to feel the breeze and listen to the waves. Very comfortable bed and good movies available on TV. There were some minor issues with bathroom plumbing in that about 10% of the time when we flushed the toilet, the flush would be delayed about 1-5 minutes, but never long enough that we needed to report the issue. Our main issue, other than the immigration drama and chaos, was we found the service on the boat to be pretty awful. I am not a fan of the mandatory built-in gratuities as it seemed the staff felt no motivation to be friendly to guests. The service at dinner was pretty bad. The waiters were not friendly and it took forever to take our orders, bring drinks, get through each course, so dinners would last about 2 hours. One night there was something floating in my husband's beer. He showed the waiter and it still took about 20 minutes for him to get a new drink. Only the fancy for extra pay restaurants receive good service. We had good service our night in the fancy Crown Grill restaurant. I will say the food itself was great though in both the fancy restaurant and the regular dining rooms. I enjoyed all of my meals at dinner. We just avoided the buffet restaurant because the food there was not good. We ate with different people every night and the common topic of conversation was that everyone else seemed as disappointed and unimpressed with Princess as we were. I think we would look into Royal Caribbean as it sounded like people liked their experiences on that better and that the vibe was more lively and possibly more clientele around our age. We felt very nickel and dimed by Princess. My husband paid for the all-inclusive beverage plan, but we couldn't get a soda with room service without being charged for it. Room service was slow, approximately 45 minutes. My husband had upgraded from the soda plan to the all-inclusive alcohol beverage plan, but we still received charges on our end of the week bill from when he had ordered two drinks at once (something bartenders didn't explain well) and were charged for an extra soda package incorrectly because we hadn't returned my husband's plastic tumbler (something we were never told to do). This situation was a mess and resulted in us waiting in a long guest services line to get our final bill, then waiting again in line to contest the excess charges, then my husband waiting in line again to turn in the plastic tumbler to get the extra soda package charge wiped off, which was silly because the alcohol package included soda, so there was no reason he should've been charged for both. Yet still, we ended up having to wait in the line yet again together because apparently he had to show my cruise card in addition to his own even though the extra soda charge was for him and not me. It made no sense. All in all during the week, we waited in line at the guest services desk and tours desk probably around 10 times and for way too long. I don't think I heard an apology for any of the circumstances that arose at any point during the week. We also found the cruise activities to be geared toward older guests with activities like best hits of the 50's and 60's, bingo, learn the cha cha, etc. We tried the Magic to Do musical show and it was painfully boring and nonsensical. There was a comedy show with a mentalist that was good though. Most guests were 50 or over, probably at least 80%, so we didn't really bond that well with guests on the boat and found the activities boring. Maybe around 10% of guests were kids or teens and only at most 10% in our age bracket of 20-49 and most of them were there with their kids. The pools and hot tubs were always filled with kids, so that wasn't a great option. The gym was nice though, large with lots of clean equipment. My husband enjoyed gambling in the casino as well and the casino staff was nice. That pretty much sums up our experience. We would not recommend this cruise to non-Europeans as it's too chaotic and time-consuming to deal with the new immigration rules during this time of heightened security in Europe, at least not on such a large boat where so many people need to get through the immigration procedures at the same time. That and because of how poor the service was on the boat. We did enjoy the cruise format though and the idea of waking up and being able to explore a different country each day. I'm interested in possibly cruising on Royal Caribbean for a Mediterranean or Greek Isles cruise in the future, as well as possibly doing a river cruise through the Rhine as I imagine a smaller river cruise would hopefully have better service and not have the time consuming immigration issues since there would be fewer passengers. Read Less
Sail Date May 2017
Chose this cruise because we liked the itinerary. The itinerary is very good. All ports were very good, and gave a good sample of the UK. Food quality has slipped, Steaks no longer offered daily in the dining room. Cuts of meat ... Read More
Chose this cruise because we liked the itinerary. The itinerary is very good. All ports were very good, and gave a good sample of the UK. Food quality has slipped, Steaks no longer offered daily in the dining room. Cuts of meat were lower quality than we have seen in the past. Cleanliness has slipped. Towels were not always cleaned properly, ugly stains on some. Window interiors, and window sills need cleaning. Many things are broken on the ship. Washers, dryers, token machines, Money changers. Panels were missing in hallways, and boarding areas were dirty, and needed maintenance. Daily boarding of the ship took 30 minutes to two hours. This was a deal-breaker for us. They need more X-ray machines. We have sailed many times previously with Princess. This was the worst, and will be our last with Princess. Shore excursions overpriced. Entertainment not as good or as varied as previous cruises. Musicians are almost on a break. Read Less
Sail Date May 2017
We were very unhappy with the food. Besides having numerous entrees that we disliked, I was not able to eat my usual healthy choices. I generally eat eggs, yogurt, and berries for breakfast. The scrambled eggs tasted like salty powder. The ... Read More
We were very unhappy with the food. Besides having numerous entrees that we disliked, I was not able to eat my usual healthy choices. I generally eat eggs, yogurt, and berries for breakfast. The scrambled eggs tasted like salty powder. The yogurt had sugar added so I couldn't eat it. I don't eat fruit because of the sugar content and berries were only offered one morning. There were no healthy salad dressings. The one soup that wasn't too salty, French onion, was only offered once. The gluten free muffins had sugar. We had two young adult daughters with us and there were no ship board activities for them, besides the night club and movies under the stars. The exercise room had only two benches. I did really enjoy the zumba classes. Our table mates were not able to sleep at night due to the urine smells. We found the ship entertainment either boring or tolerable. We did hear that the male singer/dancers were good, but we were afraid of wasting our time on marginal entertainment so we missed seeing them. We are canceling the Princess cruise we had booked for next spring. We won't be sailing with Princess again. Read Less
Sail Date May 2017
I read a review about Princess written by an Elite cruiser, I have to say that I agree with what she said so here goes. The good Crown Princess is a lovely ship, but there is a lot of wear and tear that needs addressing. The staff ... Read More
I read a review about Princess written by an Elite cruiser, I have to say that I agree with what she said so here goes. The good Crown Princess is a lovely ship, but there is a lot of wear and tear that needs addressing. The staff were lovely The shows were the best we have seen The food will go in both good and bad, because sometimes it was good. The bad The food sometimes did not meet the standard that Princess usually serves (we have sailed with them before) Poor daily activities on sea days very limited choice Our cabin, we were upgraded and I did ask if we could be downgraded to our original cabin but no joy, it really needed a complete overhaul, nail varnish stains on the furniture, carpet needs changing, handle fell of the fridge, TV very old poor quality picture and sound. The very bad Everything you do involves money, the jewellery promotion which seemed to be a constant 2/3 times a day, the Art auctions, the back pain seminar which the next day was the foot mapping seminar selling the same item, the price of a standard bottle of wine (36 dollar plus 15 percent). But what really topped it of was the 14 dollar shuttle bus into Marseilles when there was a free port shuttle bus that other ships were using but we had not been informed of. That is the last time we travell with Princess, they have become a money grabbing company that gets it staff to try to sell you thing even while you are eating you meals. Read Less
Sail Date May 2017
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