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278 Princess Group and Theme Cruise Reviews

Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop ... Read More
Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop had almost nothing with lord of the rings items which was disappointing and quality was limited. Disappointed captain didn’t do the champagne waterfall like other ships have done. Vow renewal was very very nice . Disappointed with quality and type of food, we don’t eat red meat pork or lamb and limited fish and seafood or chicken to same favorite menu item .. buffet many nights offered better selection and quality. Disappointed no local kiwi fruit or fresh fruit from nz no honey etc.. but did love love love the scones with cream and jam every afternoon!, photographers were very good but sadly photo packages were very expensive and many people didn’t buy as many as they wanted . Loved the ports though Napier could be longer . Auckland was somewhat boring . Wildlife tours and seeing lord of the rings places and hobbiton made the trip great. Many great on board photo opportunities which we liked . No happy hour which was disappointing but made it much cheaper for us as we didn’t drink much due to that. Would do this cruise again.. not sure with who as itinerary is paramount but had a great time . Read Less
Sail Date February 2020
We wanted to be in the Guinness world book, so great. In general, the cruise was great. The ship was kept so clean, might have the been China flu. Our cabin was kept clean and tidy. Dining was hit and miss with the beef, but, the rest of ... Read More
We wanted to be in the Guinness world book, so great. In general, the cruise was great. The ship was kept so clean, might have the been China flu. Our cabin was kept clean and tidy. Dining was hit and miss with the beef, but, the rest of the meats were good. Because we share the table we never had to wait to be seated for the anytime seating. The service was so good there was times l would have to turn my coffee cup over to stop them coming over. Another trick l used is leaving the cup half full, but, this didn't always work. The shows were great, they were better than the usual. The captain did not speak often, but when he did, he was very long winded. Gary the cruise director and the staff, Kyle, Ana, Bernardo, Rachael, Bangoni and Big Dan really made our cruise a real joy. Read Less
Sail Date February 2020
We renewed our vows...so touching. Regal Princess and two other Princess ships broke the Guinness Book of World Records on Feb 11, 2020. Loved the Cruise Director, Gary Golding. Special Valentine desserts were amazing. Loved our bed, our ... Read More
We renewed our vows...so touching. Regal Princess and two other Princess ships broke the Guinness Book of World Records on Feb 11, 2020. Loved the Cruise Director, Gary Golding. Special Valentine desserts were amazing. Loved our bed, our shower...had an inside room..very comfortable. We received perfect customer service from all crew members. The Regal Princess has it all. Never felt crowded anywhere. Pool was fun. I LOVED Movies Under the Stars...Fabulous. Pizza was delicious. Food in general was delicious. Medallion worked great. Embarkation and disembarkation went perfectly. All the shows were terrific. Very professional and loved the costumes. You would really have to go some to beat the Regal Princess..it is the perfect size ship. Cabin was always clean. Ship was immaculate. Loved the casino and shopping. Photographers did a super job..I love our pictures. Many people on our cruise were booking their next cruise on Princess while we were there. Loved very single minute. The only thing we would have liked better would have been a different itinerary. We had already been to Cayman Islands and Cozumel. We chose this cruise because of the vow renewal ceremony. Did not care for Ocho Rios. THANKS PRINCESS CRUISES. Read Less
Sail Date February 2020
Princess Cruise Line Feb 6th 4 Night Cruise to Ensenada and Catalina from Los Angeles San Pedro port on the Royal Princess. We are classically NCL cruisers. This was our first Princess Cruise and truth be told we received it for free ... Read More
Princess Cruise Line Feb 6th 4 Night Cruise to Ensenada and Catalina from Los Angeles San Pedro port on the Royal Princess. We are classically NCL cruisers. This was our first Princess Cruise and truth be told we received it for free from Caesars Casino. We got a balcony cabin A414 and added the drink package. We did no specialty dinning as we had just wanted to experience the base cruise. We selected a shorter cruise as it was our hometown port and we wanted to see what a short getaway cruise might be like. We hadn’t done anything less then 7 days in 15 years. As for our cruising experience we have done 12 cruises together out of many ports. Us and foreign. So basically, we have seen a lot of ships and ports. Cruise Things we liked and didn’t like… minus Casino The Things we liked 1. Alfredo’s, the pizza was fantastic and was included in your cruise fare. 2. International Café Open 24 hours: Sandwiches and sides in the afternoon and evening. With coffee and pastries in the morning. This was a nice option for that late-night snack when all else is closed down. 3. Adult pool in the back always had space at the bar. If you are looking for a drink, they are not super-fast but it’s a good location. 4. The atrium was very pretty in a classy way. Style wasn’t necessarily modern but if you like that classic look they did a great job. 5. Embarkation at the LA port of San Pedro was quite possibly the quickest I have ever had 6. Parking was super close at this port. Again, a feature of the port I know, but let’s not ignore it! I forgot my phone in my car and could easily just go fetch it. 7. Medallion opening your stateroom door. Super easy. 8. Tons of hangers. The most hangers I have ever had in a room. The Things That we didn’t like so much 1. Soda package availability, with the International Café being the only place open 24 hours you think they might be able to fill your soda package cup, no they don’t do that. There is no place that is 24 hours that allows you to fill or get your cup filled. 2. Tiny Elevators, maybe NCL just has huge elevators but dang these were tiny. 3. Stateroom hallways didn’t indicate ODD vs EVEN numbers in a way that you could see from a distance. I consistently saw passengers and myself have to walk all the way to the hallway only to have to head to the other side. Some clear markers here would certainly help the frustration. 4. All the live music choices were of the classy or old style in nature. Even if they did a current number, they did it with some string players and made it sound like something from the big band era. Wasn’t impressed with this part of the entertainment. I don’t mind that style of entertainment, but I like a variety. The singers in main room were good but again suffered from material variety. 5. For all the good of the medallion you quite often had to had it to the bartender as it was too busy for them to detect you. Thus, eliminating some of its nice features. If you knew you had to hand it to them so often you wouldn’t have bought the watch like holder for it. The lanyard holder was just fine. 6. It seemed to me that the room steward unlocked my balcony every day. This causes the temperature control in the room to shut off. I had to make a habit of checking it every time our room got cleaned. It never failed. The handle that I never opened was always unlocked. Casino Review Things We Liked About the Casino on the Royal Princess 1. Hard to get you money stolen as the machines will take cash but not return cash, only credit to your casino bank. So, if people try to cash out your machine, they need to know your pin, and even then, since this is a ticketless casino it just goes back on your own account. Plus, if you walk away after a timer goes it will auto transfer to your account. 2. Actual windows in the casino! This was a nice feature on sea days. Really reminded you that you were at sea and not in Vegas! 3. For a 2013 build they had reasonable selection of new and old machines. My guess is that in 2018 when they refurbished the ship to add the medallion class hardware to it that they swapped some machines out. Either way nice variety. 4. The slot host was very accessible. He had a special host table under that horrid stairwell. Additionally, he and some assistants did a fine job running a few side games and trying to get the people involved in fun activities in the casino. Creating activities around everything is something princess seems to do, and the casino was no different. 5. Still needs a 5th best thing…. Things We Didn’t Like About the Casino on the Royal Princess 1. Smoking in the casino with no real separation. I know not all cruise ships will have a glass wall divider or no smoking at all but still is something I would like to improve. 2. The payback seems low. I know this sounds like I want my money but really it just seemed low. 3. The layout was horrific. Very tight and circular in the slots area surrounding a spiral staircase that created an awkward floor layout that was hard to navigate, let alone flag down a waiter. If they remove that staircase you could have a reasonable layout. As it stands its bad, and that staircase is hardly used as there are stairs and elevators right outside the casino, and this staircase only traverses one floor. Consolation… The tables are ok spaced. 4. No cash machines to break bills for tip money! If you are used to NCL that has large casinos with cash machines this isn’t it. So, bring tip money if you need it as its very hard to break bills here. Yes, you can go down to deck 5 and break bills at the guest services desk but what a pain. 5. On last night of the cruise everyone gets in super long line to cash out their shipboard gambling account. And this is not for money you owe but what they owe you. Its mostly a cashless game here with your credits going back onto your account when you leave a machine. This creates a nightmare at the end of a trip. Ports Catalina We did the Avalon casino behind the scenes tour. This was great and very informative about just not the casino but the entire islands history. The town itself was great to just walk around. This was a tender port but one of the easiest tender ports I have been on. Ensenada We did a winery tour. Had some fantastic wines and a very good day considering it was raining. Read Less
Sail Date February 2020
Family trip with father in law 82y old. We choose Tasmania as it was bit cooler and slower pace. Dad had so much fun that he was still up dancing at 10pm. So much for slower pace lol. The food was for everyone's tastes. ... Read More
Family trip with father in law 82y old. We choose Tasmania as it was bit cooler and slower pace. Dad had so much fun that he was still up dancing at 10pm. So much for slower pace lol. The food was for everyone's tastes. Restaurants were great and nice serving size. Decor was Majestic, shows were top quality. Rooms were clean and had all that was needed, pillow was like sleeping on a cloud would hv liked to take it home. Aircon was little cold in our room and couldn't turn it off, could turn it down. We even could watch a few love boat series on tv. When arriving at a destination it was easy to walk off ship and do our own thing. Also did an exclusion and the organization was great well worth the trip. Spa was friendly and helpful, there training was excellent. Great experience and many fantastic memories thank you princess cruises. Read Less
Sail Date February 2020
Princess Lines sponsors the Concerts at Sea voyage which we have taken several years. It is well run by Harmon Travel and is a great value. Service was excellent and food was better than on previous Princess cruises. This was definitely ... Read More
Princess Lines sponsors the Concerts at Sea voyage which we have taken several years. It is well run by Harmon Travel and is a great value. Service was excellent and food was better than on previous Princess cruises. This was definitely an over 60 year old cruisers tour. Very few children, could count them on two hands in total. Employees and customers were all very helpful to disabled people who needed extra assistance moving throughout the ship. Dining room and cabin staff members were very professional and pleasant the entire trip. We have taken 8 cruises with Princess and several with other cruise lines and the quality of the food on the Princess Regal was much improved over other Princess cruises we have been on. The entertainment provided by the ship was very good. There were a number of different venues to choose from and the daily activity list had something for everyone who was in the target over 50 years old category. Would be a boring trip for kids and young adults. Not only were the activities on board aimed at the Grey Hair demographic but so were the ports of call that are all 'laid back' type of islands. Read Less
Sail Date January 2020
We have done several Caribbean cruises but had never visited the Panama Canal or Costa Rica. Princess is supposed to be a premium brand of Carnival but we were disappointed with the level of service in the dining rooms and the quality of ... Read More
We have done several Caribbean cruises but had never visited the Panama Canal or Costa Rica. Princess is supposed to be a premium brand of Carnival but we were disappointed with the level of service in the dining rooms and the quality of food overall. Wait staff were not fluent in English and we had difficulty conversing with them. The ship was built in 2004 and it looked tired, even though it had recently been refreshed. We prevously cruised on Celebrity Summit and Infinity which are comparable in age and we found them to be much better overall. We had difficulty conversing with staff in the restaurants because their English was very poor. We expected Princess to be on a par with Celebrity but this was not the case. The dining staff on Celebrity were easier to understand and there were 3 people assigned to each table while there were 2 on Princess. Each Celebrity table had a wine sommalier to help with wine selection. They poured drinks at the table from a bottle shortly after you arrived while Princess staff (not sommalier) had to get each drink from the back, increasing wait times considerably. Read Less
Sail Date January 2020
We chose it because of the itinerary, Around South America. However, on many occasions the pools were closed "under maintenance" especially on some sea days when it would have been ideal to enjoy the pool: no explanation was ... Read More
We chose it because of the itinerary, Around South America. However, on many occasions the pools were closed "under maintenance" especially on some sea days when it would have been ideal to enjoy the pool: no explanation was offered as to the issue. On this cruise of 58 days we were offered two lobster nights and only twice an offering of escargots: we expected a few more evenings with lobsters. We also went for a Chef's Table night and while we clearly requested that sea food should be kept to a minimum because some of our fellow passenger did not like sea food, we were given plenty which I consider unacceptable; I feel we wasted our money as some of our fellow travellers did not enjoy it. We also went to another restaurant (Bayou) with some of the food served lukewarm at best especially the alligator ribs. Communication from the management team was less than ideal as information was not properly conveyed to the passengers especially when there were delays in port; you just need to tell people why things are or aren't happening more frequently and accurately. The free coffee is terrible and should NOT be called coffee at all as it uses a coffee syrup mixed with hot water; it is not freshly brewed as on other cruise lines. From time to time the syrup would not dispense and only hot water came out. Simply disgusting. Most of the music available on the ship was not appropriate for the audience; so boring that not many people were around after 10:00 p.m. or so. The two times (out of 58 nights) they had activities people came up in droves to party. Having said all of the above our experience was enjoyable in the dining room as we had a wonderful waiter tending our table. Read Less
Sail Date January 2020
We chose Princess for the first time mainly for the ports of call. The trip overall was wonderful as far as the stops and the excursions we did, some we booked through the ship and others we chose once we got off at each port. The ship was ... Read More
We chose Princess for the first time mainly for the ports of call. The trip overall was wonderful as far as the stops and the excursions we did, some we booked through the ship and others we chose once we got off at each port. The ship was a beautiful ship overall. The staff every where on the ship were exceptionally friendly, always greeting you with a smile as they passed by. Our stateroom steward was amazing, friendly and very accommodating. The entire casino staff were wonderful, the only downfall were the hours the casino was open. I have never been on a ship where the casino closed at midnight at the very latest, that was very disappointing. The food in the dining room was satisfactory, I definitely like Carnival's common dining menu much, much better. The dining staff again were amazing. The shows were disappointing overall, we only attended two, the remainder were not of interest to us. Our room was quite noisy most of the nights. This cruise as far as being on the ship just did not fit our age group, not exciting for the most part, music variety was terrible. Read Less
Sail Date January 2020
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
I have never been on a cruise before and, I have to admit that I will never forget this experience. The embarkation and disembarkation went very smoothly. Our mini-suite room was great: comfortable bed, air-conditioned, safe box, ... Read More
I have never been on a cruise before and, I have to admit that I will never forget this experience. The embarkation and disembarkation went very smoothly. Our mini-suite room was great: comfortable bed, air-conditioned, safe box, minibar, movies on demand and the ensuite bathroom that was small but pleasant. Anytime dining was just amazing. Lots of quality food options were available - Mexican, Italian, French, vegetarian. My favorite place was BAKERY :) The room service is so quick and there were no separate charges. It was a 12-nights on the cruise and has no boring moments because the cruise has a wide range of entertainment programmes throughout the day. Also, it was so big that you will find a new place every day when you explore it. The staff is very friendly and helpful. The events organized by cruise were fabulous :) Fully recommended this ship to all age group of people. Read Less
Sail Date December 2019
Chose club class mini suite. Excellent for 2 week voyage. A bit disappointed with the entertainment of Santa and holiday events because of such a huge crowd in Piazzia. Maybe show this entertainment on tv so more can see. I’m sure that ... Read More
Chose club class mini suite. Excellent for 2 week voyage. A bit disappointed with the entertainment of Santa and holiday events because of such a huge crowd in Piazzia. Maybe show this entertainment on tv so more can see. I’m sure that was the best place not knowing weather conditions and having a full capacity of guests. Club class dining is outstanding, a bit disappointed in buffet. Formal nights were mostly informed in dining room, but was so much happier in club area. This is noticed on many cruises and I like it I enforced. It is on your booking and buffet is open if you don’t want to dress appropriately. The entertainment, dancers, musicians, singers were enjoyed by all ages. It was wonderful to have holiday decorations the entire time. All of the ports had decorations as well. I was disappointed how all tour groups met off ship and had to walk some distance to find group and then to get to tour bus or boat. I prefer to meet as tour on ship and leave as a group, not a mass exit when approved to go ashore. Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
The Majestic Princess is a beautiful, yet majestic cruise ship, which I recommend everyone single person in the world to set foot on. The cabins, staff, restaurants, activities and services were excellent. Our cabin, D535 on Deck 9 was ... Read More
The Majestic Princess is a beautiful, yet majestic cruise ship, which I recommend everyone single person in the world to set foot on. The cabins, staff, restaurants, activities and services were excellent. Our cabin, D535 on Deck 9 was immaculate every time I set foot in it; thus, I give special thanks to the room stewards of Dolphin Deck 9, Kong (China) and Neil (Philippines). As for the dining, I give special thanks to the waiter Musor (Thailand) and junior waiter Narry (Philippines) from the Concerto Dining Room on Plaza Deck 5, who have been so kind and helpful to us for the 8 nights of our cruise. Unlike many other cruises, I feel that the Majestic Princess is one of the only cruises that produce enrichment activities such as trivias, challenges and mini-games. The activities, in my opinion, are extremely organised and fun. Similarly, for fitness, there was a miscellaneous variety of sports available on the Sun Deck (17) Sports Deck ( 18) and the Sky Deck (19) and on Deck 16, were two massive swimming pools. To sum it all up, I would conclude that my 8-night, 9-day journey on the Majestic Princess would be considered as one that is never to be forgotten. Read Less
Sail Date December 2019
We go with a group (adults) every year on Princess for a cruise somewhere in the Mediterranean (or that general area, next year it's Panama Canal) in early December. We live in Florida and hire a bus to take us to Ft. Lauderdale ... Read More
We go with a group (adults) every year on Princess for a cruise somewhere in the Mediterranean (or that general area, next year it's Panama Canal) in early December. We live in Florida and hire a bus to take us to Ft. Lauderdale and back. *Embarkation was much longer than usual. Disembarkation went smoothly, we left and met our group and the bus outside. Hint- Put something on your suitcase to make it easily identifiable. I have short, colorful ribbons on our black suitcase. The other is a loud color and is easy to find. We have Global Entry and were not permitted in that line because we did NOT have our cards! It is in our passport, but be aware if you want to use that line. Port Everglades (Ft. Lauderdale) * We had a mini-suite on deck 15 (Marina). We were just below the sky bridge and the balcony was larger, very nice. Be careful in booking this deck as it can be VERY noisy with the Lido deck just above. Choose your cabin carefully. (M423) The room is very clean and the decor is very light and inviting. The mini-suite now has 2 remotes, since it has 2 TV's. Makes sense, but our Alaska cruise only gave us one remote. I asked about it and were told that was standard. Cabin Steward, Arnie, was excellent. *We ate in the Estrella dining room, 1st seating, we were a party of 10. Never saw a head waiter or Head Maitre'D at our table. Service by Sandra was excellent, and we had a couple fussy people in our group. Food was fair, not great. We are from Florida and used to fresh fish. Did not find fish on this cruise to be very good. The buffet was standard, nothing outstanding. Often very crowded and hard to find a place to sit down. Being on the floor below the buffet was great-did not have to wait forever for crowded elevators. Just walked up one set of stairs. * The entertainment we saw was good, but had to get there 45 minutes early for a seat for 2 - REALLY. I went by myself one night at 8:10 for the 8:30 show and the doors were closed. Seating was at capacity! Perhaps a third show in the late afternoon is necessary, but this was unacceptable. * We booked one excursion (with Dolphins) through the cruise line. We loved the experience, but were charged $70 for four (approx 5x7) photos. Communication for when to be on the bus was poor. You walk across the street and see the turtle refuge on your own, with no guide, just wonder around. This was in Grand Cayman. We have found that getting a local taxi is better to tour the islands and much cheaper. We did that in all the other ports and were very pleased. I held a sloth, monkey, parrot, etc. in Roatan, Honduras. It is safe if you get a taxi just outside the main area. Never an issue of safety. If you are taking tours, and mosquitoes love you, take some cream repellent. This goes for ALL the ports. We have found that the tours by Princess are VERY expensive and very crowded. I'm over the large groups. * THERE IS NO LIBRARY ON THE SKY PRINCESS - Really- We usually bring a book that we purchased, then donate to the library. Then borrow one and return it to their library. There is no where to even buy a paperback book on the ship or at the areaports near where you dock. * Ate at Crown Grill and it was great. Service was excellent and once again we were a large party. Not so great at Sabitini's. Not enough staff to deal with our party of 8. Long wait for food and drinks. First time that we ate at Alfredo's Pizza. They had the best service and food on the cruise. We were pleasantly surprised. *The Captain, Michele Tuvo, was very friendly and often visible. Read Less
Sail Date December 2019
We chose this cruise because a travel agent put together a Child Star Cruise with Tony Dow, Jerry Mathers, Stanley Livingston, Paul Petersen and Kathy Garver. We also wanted to go to Catalina Island as it was on our bucket list. It was a ... Read More
We chose this cruise because a travel agent put together a Child Star Cruise with Tony Dow, Jerry Mathers, Stanley Livingston, Paul Petersen and Kathy Garver. We also wanted to go to Catalina Island as it was on our bucket list. It was a whirlwind of fun. I was not too impressed with Ensenada, it was loud and dirty. We only went there as we had a luncheon with the Child Stars. But there is plenty of shopping. The Royal was big ship, but it never felt crowded.We did not have to wait in long lines for the buffet and could always find a table. Our cabin was clean and comfortable. The beds felt luxurious. The food and service was wonderful. So many activities to choose from. Catalina Island was a fun place to explore. We would do this one again. It makes a nice short getaway. I had the best lobster roll and the Lobster Trap. Fabulous food there! Read Less
Sail Date December 2019
Choose the cruise based on the itinerary. Cruising Antarctica was amazing. Really enjoyed all 34 days. Friendly,helpful staff. The food was great but did get a bit redundant. The captain was engaging and the naturalists we had on board ... Read More
Choose the cruise based on the itinerary. Cruising Antarctica was amazing. Really enjoyed all 34 days. Friendly,helpful staff. The food was great but did get a bit redundant. The captain was engaging and the naturalists we had on board were knowledgeable and entertaining. The interior is getting a little dated and the jokes about the tiny showers are more fact than anything else. The shore excursions were ok but I wasn’t impressed with the knowledge of the staff. I’ll give 5stars to the new Wifi and tv reception. Much improvement from the last cruise. My biggest suggestion to Princess is to offer a social drinkers drink package. The one that was available was nearly half as much again as the cabin price. Princess has cut back on some of perks from last year. I think it’s time for them revamp the specialty restaurant menus as they were exactly the same as last year . All and all we are planning on cruising with Princess again this year. Read Less
Sail Date December 2019
Love the medallion aspect of cruising. So convenient. WORST CASINO I've been on yet and we were traveling on a Monopoly Retention cruise. The Tournament was a real joke and very unprofessioinally run. After spending over $10,000 on ... Read More
Love the medallion aspect of cruising. So convenient. WORST CASINO I've been on yet and we were traveling on a Monopoly Retention cruise. The Tournament was a real joke and very unprofessioinally run. After spending over $10,000 on the slots, I was still paying for my own drinks! All ships also need to get rid of smoking in the casino. Too many malfunctioning machines and casino staff mostly unaccommodating. At least there is a little known service for elite members in the Vista with nice appetizers and drinks each evening. Also surprised that there was just a captains additional cocktail party for repeat passengers as opposed to a brunch . As always the Crown Grill didn[t disappoint, unfortunately the Itialian restaurant did. Dirty glasses and barely warm food. Unable to dock in Cabo due to high winds ans rough seas and the fact that we would have to tender.If you get a chance in Puerta Vallarata to take the snorkel trip with Pedro-THAT WAS FANTASTIC. Great trip and crew. Read Less
Sail Date November 2019
My husband and I travel annually on Princess Cruises as part of a special interest (Classical Music) tour group that we lead, bringing our own professional musicians with us. We have always appreciated the assistance that Princess Cruises ... Read More
My husband and I travel annually on Princess Cruises as part of a special interest (Classical Music) tour group that we lead, bringing our own professional musicians with us. We have always appreciated the assistance that Princess Cruises have given us regarding venues and technical assistance with our concerts (albeit with some extra cost). On the whole, I would recommend the Princess Cruise line most definitely. On this particular cruise, however, it was a smoking issue that affected us personally, that caused us grief and I take issue with Princess Cruises because of the distress that I, particularly, was caused. The smoking area on the Promenade deck was often populated with a significant number of passengers - along with staff in uniform (!) smoking. The flow-on effect that this created, was that cigarette smoke travelled very strongly into our cabin located 2 decks above this area. One would think that the air would dissipate the smoke -- not so! The stench coming into our cabin was SO strong - that the balcony doors had to remain closed. Fortunately, our group had a spare cabin due to a late cancellation, that we were able to move into. If this had not been the case, we would likely have had to endure the second-hand stench of cigarette smoke for the whole of our New Zealand cruise, as cabin changes are discouraged and rarely available. I have a respiratory condition that would have seen me very ill and I strongly object to the placement of this Promenade Deck smoking area below - which infiltrates cabins in the vicinity. My suggestion for future cruise travellers, is to look very carefully at the smoking areas on the ship (2 allocated areas) when booking staterooms and avoid balcony staterooms in those areas, if you object to breathing second-hand smoke. Those "Princess" staff responsible for setting smoking policy, need to understand how far cigarette smoke travels - particularly with wind variances on a ship. Princess ships used to allow smoking on balconies and I am very grateful that they no longer allow this. That was a great step in the right direction. Now they need to go further and act to protect those passengers paying for balconies from inhaling cigarette smoke from allocated smoking decks. It goes without saying that having an allocated smoking area on a Promenade deck, flies in the face of all of those folk walking around the deck for fresh air, who must run the gauntlet of the smoking area (and it's effects 20 metres beyond) on each turn around. This smoking area is just outside the doors and therefore, each time the doors open, the smoke pours into to the adjacent lift lobby, the Vista lounge and the photographic area. One cannot avoid breathing in the strong stench into these public areas. Taking a short-cut through the Internet Cafe in order to avoid the putrid air near the open doors, sometimes helped a little - but should not have been necessary. The placement of a much-used smoking area on the Promenade Deck is a curious and badly thought-out decision and one that Princess needs to definitely review. Princess ships are definitely ships of good quality regarding service. Cabin stewards, dining room waiters and other staff are well-trained and respectful of passengers needs. On the whole, staff were excellent. We would be happy to sail with Princess again, providing that this issue of second-hand cigarette smoke is addressed. I have certainly made a note of cabins that I would avoid next time. Regarding dining, the meals are generally good and a reasonable variety is included on the menu. Vegetarian meals are, however limited. One can request a look at the menu for the following night and discuss one's choice with the head waiter - so an attempt to meet dietary needs is offered. The buffet had plenty of choice - although the fresh fruit was mainly limited to melons. A more extensive range of fresh fruit would have been appreciated eg. berries. However, I can appreciate that storing such fruit may be problematic. As our special tour group brought our own musicians onboard, we were heavily involved with our own concerts and therefore cannot comment on the activities or entertainment personally. Read Less
Sail Date November 2019
This was our first cruise. It was part of the Brisbane 4MBS classical music tour to New Zealand. From classical music concerts each day, to splendid evening dinners in Rigolettos and to our cabin comforts - it was an awesome cruise and ... Read More
This was our first cruise. It was part of the Brisbane 4MBS classical music tour to New Zealand. From classical music concerts each day, to splendid evening dinners in Rigolettos and to our cabin comforts - it was an awesome cruise and something we're not going to forget in a hurry. There are some stand outs of our cruise. Mostly around the people who made it so enjoyable, from the people who served our tables and ensured our meals were to our dietary requirements, to the wonderful smile that we were greeted with each morning as we left our cabin and again when we returned. Our hearty thanks go to those special people - Darwin our cabin steward, and Rigolettos' head waiter Jun, table service Agnelo, Romel and Ranko. Wonderful people who made our journey memorable. The decor throughout was especially pleasing, the staircase in the atrium and the glass lifts all go to make it a very special cruise. The food of course was spectacular. The chef excelled himself with something different every night. I just loved the dairy free desserts that were made!! Thank you so much for taking the time out. The afternoon and early evening classical music in the atrium was wonderful to listen to and relax by. There is so much that was great about this trip. Thank you to the Captain and all the crew of the Sea Princess. I have only one slight downer - it would be great if it was a smoke free ship. Walking out into a wall of smoke was not the best, especially when the wind was blowing in and it wafted into the photography area and the vista lounge. Read Less
Sail Date November 2019
Jumped on the Crown at the last minute when the price plummeted and when we realized we had 10 open days before the holidays begin. Our last 4 cruises had been on newer and larger ships, so we lowered our expectations on several fronts. ... Read More
Jumped on the Crown at the last minute when the price plummeted and when we realized we had 10 open days before the holidays begin. Our last 4 cruises had been on newer and larger ships, so we lowered our expectations on several fronts. The positives: Nice size balcony, friendly and excellent service, good MDR experience, anytime dining was prompt with small wait times, good promenade deck, very little selling pressure, and Princess did a nice job on moving folks on and off the ship. The less positive: There are still plenty of kinks with the medallion usage, entertainment was average and not plentiful, buffet never seemed to have enough lines open or enough seating, and buffet selection was hit and miss. The ship has some wear and tear, but given the age of the ship, it was in good shape. We docked promptly at ports and sailed out right on time. For beach enthusiasts, there were excellent reasonable beach choices at every port. Breezes at each port helped make the beach days good. Princess Cay is in excellent condition. Overall, good value, good ports and a relaxing cruise. Read Less
Sail Date October 2019
Our large group of travel friends booked this trip a year ago. We are SF natives who love the ease of leaving from SF. The cruise was a California Southern Coastal Cruise with stops in Santa Barbara, LA, San Diego and Encinada. Most of ... Read More
Our large group of travel friends booked this trip a year ago. We are SF natives who love the ease of leaving from SF. The cruise was a California Southern Coastal Cruise with stops in Santa Barbara, LA, San Diego and Encinada. Most of us booked the Club Level for a few dollars more which has it's perks.They have a special bar, the Club 15 where we had our nightly cocktails, a bottle of wine upon arrival in our room, extra thick bath robes and Club Dining (anytime) in a special area of the dining room. We had a mini suite midship which is a fantastic location for ease of getting places on board. The service was wonderful but the smoking in the Casino was a detriment. We hope that Princess will make some changes with that in the very near future! Our experience was otherwise smooth, friendly and easy. Read Less
Sail Date October 2019
Our class chose this destination on a majority vote for our 45th college reunion. We wanted a cruise that would take us to the East Coast and Canada for the Fall Foliage. Our travel agent suggested a Princess cruise based on previous ... Read More
Our class chose this destination on a majority vote for our 45th college reunion. We wanted a cruise that would take us to the East Coast and Canada for the Fall Foliage. Our travel agent suggested a Princess cruise based on previous clients' recommendations. The embarkation was smooth and all the staff were very helpful and showed us the way to our stateroom and the dining room for lunch. Our stateroom was in a quiet location, clean, had a balcony, and the space was just right for my husband and me. The bed was very comfortable and the comforter was light and warm. The Medallion made it so easy to get in and out of our room, go through lines when exiting or returning to the ship. It also made it easy to shop, pay for drinks or other items on the ship; we did not need to bring our wallets and money on board. The food, entertainment, service and staff on the Regal Princess were all first rate!! I will return to this ship for another cruise with family and friends! Read Less
Sail Date October 2019
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two ... Read More
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two visits from engineering staff. Front desk said it wasn't possible to send a fan... In a truly bizarre twist, the cold water was over 100 Fahrenheit - I've never before had a hot cold shower. Before booking, specified that we would need multiple electrical outlets at bedside (both use CPAP + other med device) - no problem. When we arrived, there was a 1-outlet extension cord & no outlets near bed. It took 2 calls & 3 increasingly heated visits to customer service before finally getting a 3-outlet strip to use with the cord. Partner uses a 48-lb collapsible power chair, but can do short standing transfers. There are no accessible excursions on this voyage... none. Had a great time on the islands hiring our own (considerably cheaper) private excursion or renting a car. Cabin hallways are consistently clogged with housekeeping carts. The cruise director is regularly on the overhead screeching about the latest sale & the entire ship is designed around squeezing out every dollar possible. The 'Sports Deck' has no sports... it's the kid's area. Highlights Some of the staff were truly exceptional. Some of the dining room dishes were excellent and creative. Most of the theater presentations were excellent. Read Less
Sail Date October 2019
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the ... Read More
I organized this cruise with 18 of my clients who love to sail on Princess Cruises. We have been on this cruise before and enjoy the ports and the time at sea. Sailing on the larger ship was a little overwhelming in the beginning of the cruise but very shortly found our way and found that there was so much room especially the piazza area and the pool area and the entire ship. The food was outstanding in all the dining rooms and specialty dining restaurants. We also enjoyed the sushi bar and the piazza café. Loved having coffee in the piazza in the morning before breakfast. Also, loved the buffet area. So much more room and the food was delicious. I was very happy with our dining room and having 18 people in my group Generoso Mazzone arranged a great dining room and table location for my group. All of these people are Princess cruisers and were very impressed with the ship, the dining rooms, specialty dining and activities on the ship. The entire Princess staff were very helpful and pleasant and they are all a credit to Princess Cruises. Read Less
Sail Date October 2019
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