I have been cruising for over thirty years, and have noticed that the cruise companies are using accountants to make decisions for them. CUT CUT CUT. Christmas new year's cruises are normally one of the most expensive times of the year to go. I have done this many times In different parts of the world. This is the first time I have ever written a review. Here it goes.
Boarding the ship was ...
The hard work of the employees cannot mitigate the SYSTEMIC problems of the company.
The PROs:
A. Embarkation. Kudos to the check-in and security people. Everything was fine. I did NOT trust Princess with my luggage.
B. Room cleaning, restaurant workers. Great job but cannot correct the problems created by Princess.
C. Princess allowed people to organize an inter-denominational ...
We froze in san francisco till after midnight, told there were sandwiches at hyett, not true. Ship didn't leave until 2am on the 13th so we miss a whole day. No farewell party. Princess, $25.00 will not save your reputation. 2 days later, found fridge wasn't working and my husband's meds went bad, they couldn't find anything to replace it in any mexico ports. Our last port and the rest of our trip ...
This was our 11th cruise and 2nd princess (1st experience was Emerald Princess in September 2022 and was excellent) but was the worst ever.
1. Waiting for 2 hour at Yokohama even everything done online but to pick up the medallion.
Suggest to narrow the check in window to minimize overcrowding passenger during peak hours.
2. Water shuttle horrible. Some disrespectful passengers picked up ...
I have cruised many times, and this was my first and LAST Princess cruise. The ship was filthy, mold everywhere including in the toilet in our cabin. Service was non-existent, food was mediocre on a good day. Reservations were not honored, so we mainly ate pizza and soft serve ice cream for 10 days. Buckets were in hallways catching drips, auto doors slammed open and shut all day. Talent was ...
We thought this would be a wonderful, relaxing cruise. Embarcation took hours, even with a designated time to arrive. I had expected that it might be a little cold or rough going out of the Golden Gate, which it was, but it only got worse. I had tried to find out what a Pacific crossing would be like, but I couldn't find any information. It was cold and very rough, day after day. The ship ...
16 day Hawaiian cruse. We have cruised with other cruise lines multiple times. Complete disappointment on almost every aspect.. food entertainment, staff, customer service, and the boat itself. Our first time with princess, but others in our group has sailed with Princess 8 times in past and they were also highly disappointed and stated it was completely different then years past. Something has ...
Let's start at customer service on the phone completely usless and no knowledge ,45 min to speak to a supervisor then tell you email online.. They changed our rooms (2) together and charged for the 3rd person free promo. We ended up one room all the way bow level 10 and other all the way aft level 9. They held every one from boarding at 10:30 till 12:30 on the sidewalk out front. The wifi was ...
Chose Princess because I had a fabulous Princess cruise in 2010. Not so much on this one. I guess Covid ruined Princess too…??
FOOD: Every single meal in the dining room was made by Chef Blandy McBland. Even the few curry dishes were bland! Menu was disappointing-- mostly typical, uninteresting American dishes I can make at home, but not seasoned very well. All the steaks were undercooked, all ...
I booked a cruise for my wife and I, it was our first vacation in three years and I was looking forward to relaxing.
We’ve been hit with a myriad of issues in just a few days so far. First - it’s impossible to get a seat at a restaurant. Customer service told my wife that our app had an error which made it so that we couldn’t book reservations so now we are stuck going to the buffet for every ...