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107 Princess Gay & Lesbian Cruise Reviews

Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
Great time with family. Better than staying at home. If you have special abilities members of your family this is the place to go (with the exception of Shore Excursions helpfulness). The ship is great and assessable. Staff is ... Read More
Great time with family. Better than staying at home. If you have special abilities members of your family this is the place to go (with the exception of Shore Excursions helpfulness). The ship is great and assessable. Staff is wonderful and willing to help when needed. Always felt very comfortable at letting them just go about their day without us having to worry about them. From the entertainment staff to the the room Stewart, to the staff cleaning all were helpful (except shore excursion). You will be very pleased with the experience onboard. The medallion was such a great asset. You were able to locate and not worry about your party. Thanks again for making this a memorable event. And yes, we did book another cruise. Our special needs group also booked a cruise and they are planning on going alone, and I am sure they will be very pleased with the trip. Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
I came to Princess after some posh cruises on a competitor. The first was an Alaska Inside Passage that was all good EXCEPT the quality of food and the staff who were so surley...from the cabin steward to the dining staff. However, a ... Read More
I came to Princess after some posh cruises on a competitor. The first was an Alaska Inside Passage that was all good EXCEPT the quality of food and the staff who were so surley...from the cabin steward to the dining staff. However, a promotion lured us back and I am so glad we gave Princess another chance. In 2018 we did a Southeast Asia cruise on the Sapphire Princess and were very satisfied. The Regal is a 3500 passenger ship - a little large for our taste. We were happy to see they have "greened" up; replacing one-time use things with cloth napkins, flatware, glassware. Both the staff and the food were phenomenal. The line seemed very gay friendly (is that a term?) - inclusive I guess is better. The Medallion experience was OK. When they get all the bugs out it will be great. If you like to snorkel I recommend bringing your own equipment - there are lots of opportunities in this itinerary. We didn't really care about the ports of call. We always book a local guide for private excursions to immerse in the culture (as much as is possible in a half day) and for the personal connection. I avoid all excursions that include shopping. Jamaica was great fun. Climbing the famous Dunn River Falls is not as strenuous as reported, we saw some pretty outa shape folks doing it. For the "secret, hidden" Blue hole or White river area - skip the big bus and go to Island Gully Falls. We really loved it and had personal attention. Do not try to drive there yourself - get a driver or taxi, the mountain roads are daunting. Grand Cayman was unimpressive because we didn't go offshore since we snorkel on Princess Cay and in Cozumel. The Grand Cayman port staff said we needed a taxi to go to Caymen Spirits rum distillery- a tour we booked in advance. They said our map wasn't to scale and it was too far and too much traffic. But it was a little over ONE MILE and we easily walked back to port in 20 minutes. Enroute we stopped at a grocer and got the sunscreen and spices we wanted for 1/3 the harborside shop prices. Read Less
Sail Date December 2019
Since I had not been on a cruise before, a friend asked me would I like to go to see if I would like it. I absolutely enjoyed it very much and I would like to go again. Having a disability which requires me to use a walking ... Read More
Since I had not been on a cruise before, a friend asked me would I like to go to see if I would like it. I absolutely enjoyed it very much and I would like to go again. Having a disability which requires me to use a walking stick and some limited movement, I was worried how I would manage, but I managed very well. From embarking to disembarking everything was Great, even the weather was perfect. All staff and crew were friendly and helpful. The stateroom was ideal for me., especially having grab rails in the shower and near the toilet. I enjoyed taking my time walking around the ships and I had no difficulty get on and off the tender when going ashore. I enjoyed the entertainment, movies and the wonderful food and I even got to see dolphins , the one thing I wanted to see. If you have a disability or mobility issues, I recommend checking out going on a cruise. Rough seas I think would be a challenge getting around, but I think I would stay in my stateroom, order room service and when the seas calm down, I would head out to enjoy everything the ship had to offer. Read Less
Sail Date November 2019
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two ... Read More
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two visits from engineering staff. Front desk said it wasn't possible to send a fan... In a truly bizarre twist, the cold water was over 100 Fahrenheit - I've never before had a hot cold shower. Before booking, specified that we would need multiple electrical outlets at bedside (both use CPAP + other med device) - no problem. When we arrived, there was a 1-outlet extension cord & no outlets near bed. It took 2 calls & 3 increasingly heated visits to customer service before finally getting a 3-outlet strip to use with the cord. Partner uses a 48-lb collapsible power chair, but can do short standing transfers. There are no accessible excursions on this voyage... none. Had a great time on the islands hiring our own (considerably cheaper) private excursion or renting a car. Cabin hallways are consistently clogged with housekeeping carts. The cruise director is regularly on the overhead screeching about the latest sale & the entire ship is designed around squeezing out every dollar possible. The 'Sports Deck' has no sports... it's the kid's area. Highlights Some of the staff were truly exceptional. Some of the dining room dishes were excellent and creative. Most of the theater presentations were excellent. Read Less
Sail Date October 2019
1. Overall comments: This cruise exceeded all my expectations. I’d give it 10 stars if I could. I had read many reviews of this ship on Cruise Critic and they were decidedly mixed. Thus, I wasn’t sure what to expect. This cruise was ... Read More
1. Overall comments: This cruise exceeded all my expectations. I’d give it 10 stars if I could. I had read many reviews of this ship on Cruise Critic and they were decidedly mixed. Thus, I wasn’t sure what to expect. This cruise was amazing! The ship was wonderful and I saw no signs of the age and decay that I had read about. Everyone from Princess we met was great. The food was excellent. Our mini-suite cabin was very comfortable. I don’t know why people are so negative about this ship. Perhaps some people have ridiculously high expectations that no ship could live up to. For us, the experience on the Grand Princess was truly “grand.” How much did we enjoy this cruise? We only got off the ship one time even though we visited four ports in Mexico! 2. Food a. Horizon Court: The food in the buffet was uniformly excellent. Things were very fresh and everything was really tasty. So many people posted negative things about the Horizon Court, but I don’t get it. The staff was very friendly and the hand-washing station at each entrance was very comforting to see. All passengers entering were gently encouraged to wash their hands. There wasn’t a piece of brown lettuce in sight, typically the sign of a bad buffet. The smoked salmon was plentiful at breakfast, one of our favorites. The baked goods and fruit was all fresh. What REALLY surprised me was the overall atmosphere in the Horizon Court. It was downright calm and low-key. The indirect lighting, the carpeting, the comfortable chairs all worked together to create a very pleasant ambiance. b. Sabatini’s: We ate there one night and it was spectacular. The food was very rich and tasty. So many great flavors. The 3-pasta course was amazing. Service was also great. This was worth every extra penny. c. Crown Grill (Daniel from Brazil): We ate there early in the cruise. One of the steaks (the Sterling Chop) was perfect while the 14oz ribeye was a bit disappointing, although my partner ate it. The next day, he casually mentioned it to someone at the Guest Services desk. That person was named Oana who turned out to be an Assistant Maitre’D. She was very apologetic and said she would make this right. She invited both of us to dine again at the Crown Grill at no cost. This we did a few nights later. This time, the waiter (a wonderful guy named Daniel from Brazil) brought the raw steak to our table to get our approval before cooking it. The piece of meat was great and was cooked exactly as requested. d. Alfredo’s Pizzeria: Several Cruise Critic reviews suggested having lunch here on departure day, since it would be a lot less crowded. They were right. We had some wonderful pizzas that kicked off the cruise deliciously. They are hand-tossed and made to order. The view outside the window as the ship was getting ready to sail was a bonus. I thought about eating again at Alfredo’s later in the cruise but didn’t make it there. e. Salty Dog poolside: Food here was fresh and VERY tasty. The regular burger was great, but the Ernesto Burger made with prime rib and pork belly ($5 extra) was well worth it. Two thumbs up here! f. Coffee and Cones: Right between the two big pools, this location was great. I am not a coffee drinker, but I sure do like soft-serve with sprinkles on a hot pool day. There were almost never an lines waiting to get served here. g. International Café: Very popular spot located in the Piazza area. Even at peak times, I didn’t need to wait too long. The offerings were fresh and the options changed all the time. The sandwiches and soups were very tasty. This is a great concept. 3. Condition of cabin: Despite reviews to the contrary, everything worked in E729. All the doorknobs matched (a common complaint), the safe was handy, and the bed was very comfortable. The linens were like silk. The twin LG flat-panel TVs worked just fine. There were a number of lighting options. Closet space was more than ample, and the large bathroom was great. Having a tub was nice, and the water pressure in the shower was STRONG! 4. Elevators: On two occasions, elevators were out of commission. But, in both cases, crew members were working on the issue and the elevators were back in business very shortly. 5. TVs in cabin with on-demand programming: I knew that all-new LG flat panel TVs had been installed during the retrofitting earlier in 2019. We had two of these and they worked great. The choice of live TV channels was limited but acceptable. The on-demand programming was quite extensive. We watched several movies from the comfort of our mini-suite. 6. Production shows (Motor City, comedian, British Invasion) and movies in the Princess Theater. The two production shows we saw were quite good. The one comedian we saw was also very funny. We also took in the film “Rocketman” in the Princess Theater. That worked very well and the sound and picture quality were great. 7. Balcony: We carefully chose our mini-suite because it had the double-width balcony that was private. Nobody could see onto it and the balcony wrapped around the stern of the ship providing views in two directions. That was great! 8. Ease of boarding and disembarking: Nothing could have been easier. The relatively new cruise port at Pier 27 in San Francisco worked super well. In the ports, people seemed to be getting off and on the ship with no major issues. I didn’t see a single “pier runner!” 9. Pools: We mostly used the Neptune and Calypso pools, neither of which were ever very crowded. There were always plenty of chairs and loungers available; space was never an issue. The pools were large enough and the water was just warm enough. With one pool exposed and one covered, these were great choices. I didn’t visit the other pools on the ship, but they looked nice. I didn’t watch any “Movies Under The Stars” poolside, but I did see some other shows shown there. Watching an NFL game on the giant screen while lounging in the pool was a major highlight of this cruise! 10. Casino: I spent some time there. It was decent sized but a bit dark and forbidding. The smoke smell was strong, but not on the smoke-free days they had there. Most of the staff was Eastern European and not uniformly friendly. Still, it was a positive experience. 11. Internet: Despite what cruise lines say, internet speeds are slow. Princess claims to be fixing this with its Ocean Medallion service, but I’ll believe it when I see it. Speeds were no slower or faster than I’ve experienced on other ships. 12. Cabin steward: We had the best steward ever: Roberto Leynes. He was always hanging around in the hallway outside our cabin, but not in a creepy way at all. He was just so friendly all the time! 13. Friendly staff: Leo and Oana at the Guest Services deck were exceptionally helpful. Knowing all the crap they must deal with on a daily basis, I was so happy to receive such excellent service from them. 14. Walking on the Promenade Deck: This was our regular form of exercise with great views and fresh air to boot. In order to completely circumvent the ship, one had to go up a flight of stairs to the Emerald Deck at the bow and back down the stairs to the Promenade Deck on the opposite side. The deck narrows down quite a bit in some locations, but things never got too crowded and it was easy to work up a sweat while circling the ship. Read Less
Sail Date September 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually ... Read More
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually eat late 8.30pm and have not had much trouble getting a table for two, but on this cruise, everybody seemed to want to eat at that time and tables for two. The system when this happens is that you are given a pager and they call you when a table becomes available. This worked very well as the bar is adjacent to the restaurant and was handy for pre-dinner drinks. I think the longest we had to wait was 15 minutes, no time at all. The shows were a bit low on the quality side and having cruised with Princess many times we have noticed that the resident dancers seem to be doing less and less. Read Less
Sail Date May 2019
Princess Cruises have always done exceptionally well! Delicious food, clean and modern furnishings, state of the art technology most especially with the Medallion, expert and friendly staff, relaxing environment and a full range of ... Read More
Princess Cruises have always done exceptionally well! Delicious food, clean and modern furnishings, state of the art technology most especially with the Medallion, expert and friendly staff, relaxing environment and a full range of entertainment. The company prioritizes safety from the minute you board all the way to the end. The process of embarkation and disembarkation were easy. We always look forward to waking up in the morning because of the activities they offer daily. Food is excellent with so much variety to choose from. The cabin is kept clean with respect to privacy upon request. The technology is above and beyond with the Medallion. The staff are respectful, accommodating and have shown professionalism. Every minute is priceless while on board. Whether you seek to relax, pampered or be entertained. Princess Cruises deliver the best vacation ever! My family and I are looking forward to our next cruise with this company. We highly recommend Princess to people of all ages. Read Less
Sail Date April 2019
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships ... Read More
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships are better. Not enough cover around the pool area dance floor between the pools was a wasted space not enough seating for 3500 people no entertainment on pool decks just movies no good for families used passengers as entertainment with line dancing every day played lawn bowls in front of lifts .this ship is ok if you are over 70 and you like gambling or wake up in the morning have breaky then lay at the pool and sleep until lunch have lunch then go back to the pool and sleep until dinner when you have finished dinner they are ready for bed same again next day. Read Less
Sail Date March 2019
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a ... Read More
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a whole other culture and a whole other world of excitement! It is a wonderful mix of people and every passenger on board was so fun and excited and so sweet to everyone else. The stage shows that they put on our like a broadway musical and the performers can sing with the best of them! They have a full range of things for you to do whether it’s hanging by the 5 pools and jacuzzi’s they have, learning about the many secrets of pirate treasure, world class shopping with incredible deals, or anything else you can think of, there is never ever a dull moment. Everything was so smooth especially with their new medallion you use for everything!! It is the best thing out there!! 100% recommend!!! Read Less
Sail Date March 2019
they clean your room everyday, Varieties of food, Dining experience is really awesome. service is great, Ice cream bar was great, international cafe, Karaoke bar, fitness room, Art auction, love the idea of formal night and going to a fine ... Read More
they clean your room everyday, Varieties of food, Dining experience is really awesome. service is great, Ice cream bar was great, international cafe, Karaoke bar, fitness room, Art auction, love the idea of formal night and going to a fine dining after having pictures from the photographers and you will your pictures that same day...you can watch live shows everyday with their funny Cruise director & his staff, lots of entertainment and things to do, love all this fun games with the staff especially with the cruise director Matt, foods is great, enough restaurants to choose, great service, smooth sailing and they are organized, i will plan a next cruise this year again and i will convince some of my relatives and friends to join me and my wife for the next cruise before end of 2019, and hoping they will come out a promotion to back up my plan Read Less
Sail Date March 2019
My family needed a cruise suitable for our range of ages and tastes and this family friendly, low stress cruise absolutely matched our needs. Very clean ship inside and out with friendly staff and fun entertainers. We travelled from ... Read More
My family needed a cruise suitable for our range of ages and tastes and this family friendly, low stress cruise absolutely matched our needs. Very clean ship inside and out with friendly staff and fun entertainers. We travelled from Sydney, Australia to Melbourne and Hobart and then went to New Zealand getting stops at Port Chalmers, Akaroa, Tauranga and Auckland. There was a large variety of activities that suited the seniors in our group as well as the younger cousins, too. From Zumba to Bingo to jaw-dropping production shows, we were thoroughly entertained onboard. Food was easy to acquire and change to our tastes as necessary for those with food allergies. I am pleased to note that there were accessible shore excursions and the entire ship was accessible for people with mobility issues. The outside and inside of the ship were truly majestic, with details everywhere to enhance the experience for guests of any culture. Read Less
Sail Date February 2019
We have been traveling with Princess for 15 years and they are consistently good. We are not up for a late night party crowd and not looking to have kids running around... so the critical comments about it being an older crowd are ... Read More
We have been traveling with Princess for 15 years and they are consistently good. We are not up for a late night party crowd and not looking to have kids running around... so the critical comments about it being an older crowd are actually a plus for me. Over the years the bar service has been changing, especially so after the drink packages were introduced. Instead of an annoying army of folks always asking if you want a cocktail, now you usually have to get your own... and the attentiveness of the bar staff is not as good as it was historically. The entertainment is good enough but nothing special. The food is great with a HUGE selection of choices at the buffet. Cabins have been fine and comfortable. Balconies seem to be getting smaller on the new ships. In particular on the Regal I LOVE the area near the retreat pool with the sun screens on the edges which don't block but diffuse the full force of the sun. I really wish they did this on more of their ships. Being a gay couple I will also note that this has never been an issue on any our our cruises. Read Less
Sail Date February 2019
We chose this cruise about 6 weeks beforehand as we were looking for a winter getaway. I was looking at a few different options and I am very pleased with the choice we made. Starting with embarkation, the tone was set. Really efficient ... Read More
We chose this cruise about 6 weeks beforehand as we were looking for a winter getaway. I was looking at a few different options and I am very pleased with the choice we made. Starting with embarkation, the tone was set. Really efficient and seamless - we got our luggage quickly and from port to ship was fast and all staff were friendly! Although it was not perfect (what is?) there were so many positives on this cruise. Near or at the top of the list was the social nature of this cruise. We met so many nice people - I feel like the design of the ship really encourages chatting, social time and not rushing! Food was very good. Entertainment was a bit hit and miss - AJ the comedian was quite good, we had a group called the phat pack that were excellent (and not part of the cruise specific entertainment!) and some of the musical acts were fun and location appropriate (eg Mariachi) The colours of the world was not great for a variety of reasons and I found the show times of 630 and 830 really conflicted the dinner times. Dinner was typically at a leisurely pace and we missed quite a few shows. No matter, we just chatted with friendly passengers! We had an inside cabin which was ok but I think we will be back on a balcony next cruise. If you have not had a balcony you may not know what you’re missing. We did and noticed it! One other complaint was a one off - there was an unruly passenger that was picking a fight with another, much older passenger on the tender back from Cabo - I tried to alert the Princess Staff and nobody seemed to know what to do or act with a sense of urgency. I am guessing that it is not common on Princess which may explain why but it could have turned serious and they should have been quicker to act. Overall, loved the ship crew was good passengers were almost universally friendly. We will definitely be sailing with Princess again! Read Less
Sail Date January 2019
We chose this cruise simply for the itinerary. We didn't make it to the fiordlands due to weather, which we understand. The ship seemed understaffed and I've definitely been on happier ships. Late embarking led to harried crew ... Read More
We chose this cruise simply for the itinerary. We didn't make it to the fiordlands due to weather, which we understand. The ship seemed understaffed and I've definitely been on happier ships. Late embarking led to harried crew ordering us to our muster station, where we were told to move when we tried to put our heavy carry on luggage and stroller down. So sitting on a step which was the only available seating, we waited 40mins for the muster briefing to begin. Time enough I would have thought to drop our hand luggage and stroller in the cabin. When we did get to our cabin, it was to find a dirty plate with cold food under the bed along with a dirty sock and paper. I won't mention what was near the drinks tray, suffice to say the room felt vey dirty. Again I blame understaffing. The attitude of the crew improved toward the end of the first week however, the emphasis on 'cruise status' and the colour of your ships card was obvious all through the cruise. Very disappointing. The upper bunks in our cabin were incredibly uncomfortable, with mattresses like cement. We initiated a roster system so the adults could take turns having a comfortable nights sleep in the lower bunk. Princess it seems have iniated a Third Class system, keeping tradition with the Titanic. While there were some fun moments, those aimed at a younger demographic for a change, they were far and few between. Our grandson loved kids club, and was cared for beautifully by them. Sadly there were no really child friendly outdoor areas, and instead of an adults sanctuary, which was in fact the whole ship, we could have done with a family sanctuary, one to keep out the grumpy older passengers. We are a fit 63 years old, yet on this ship I felt 30 years old still the overly loud music played near the pool was a poor effort to acknowledge younger minded passengers. I'm a retired RN, and I understand the special needs of the elderly however, almost an entire ship devoted to them alone is too much. If the line only wants that demographic on board they should be fair and state as much in their marketing. Traditional dining in the Rigaletto restaurant was fantastic. Our waiter Rod and assistant waiter Joel were unbelievably caring and attentive. Service was impeccable. They were incredibly patient with our grandson and intuitive of our needs. We can't thank them enough. Buffet dining was relatively bland and hot foods were especially lacking in variety at breakfast and lunch. Food options it appears were sacrificed for a larger seating area, which given the number of passengers who ignored signs designating tables for the disabled, it seems there still weren't enough. We had no trouble finding a table somewhere everyday though. We paid over $600 to go to Hobbiton on a bus with non-existent air-conditioning for an hour both ways, were rushed back to the bus because the driver gave us the wrong time. Too huge a group meant standing for too long in the heat, with a couple of people close to fainting. Not worth the cost. Price of alcohol on board was phenomenal. A bottle of wine on board selling for $55 can be bought for $30 in Australia. Wine by the glass averaged at $15 a glass. Cocktails averaged at $15 a glass. Our cabin was noisy on port days as the ship docked and the disembarkation equipment was erected. On one night at 10.30pm a balloon drop party with loud rock and roll music was held 100 metres from our room and went on until 11.05pm, waking our grandson and his designated babysitter - grandfather, but then again third class doesn't count. Considering the complaints we had to hear from certain upper deck passengers when forced to queue at ports, I understand the need to inflict the party on us. If I sound a little unhappy it's because I am, an expensive, long anticipated holiday was a disappointment. Princess line please be honest in your marketing approach, and try to remember the colour of your cruise card just depends on how many repeat cruises you make. Mine will forever remain the colour it is. Read Less
Sail Date January 2019
Wonderful ship and crew... all the amenities without the amusement park. The ships staff and services was a bit overwhelmed the second week which was Christmas but they still tried very hard to accommodate 500 more people than the normal ... Read More
Wonderful ship and crew... all the amenities without the amusement park. The ships staff and services was a bit overwhelmed the second week which was Christmas but they still tried very hard to accommodate 500 more people than the normal sailing. Entertainment was great and I highly recommend Kori Simon in the Piano bar and Barbi McCulloch and the ships entertainers in the show ENCORE! The Secret Silk show was ambitious as well. Dining was varied and always wonderful and the ships International Cafe and coffees were a great addition. If visiting Roatan I highly recommend going off the regular choices and seek out Daniel Johnson’s Monkey and Sloth Hangout. It was an amazing tour and the highlight of my trip. Check them out on TripAdvisor and reserve your spot ahead of time. Alexander, the ships cruise director was a pro and his staff kept everything running like clockwork. The casino was a bit hit and miss but that’s why they call it gambling. Overall another great Princess cruise. Can’t go wrong with the Royal or Regal Princess Read Less
Sail Date December 2018
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
Sail Date November 2018
This was our first cruise out of the west coast and we were impressed with embarkation. From the time we arrived at San Pedro, we were on the ship in only a few minutes. The public areas of the ship were in good condition, as the ship ... Read More
This was our first cruise out of the west coast and we were impressed with embarkation. From the time we arrived at San Pedro, we were on the ship in only a few minutes. The public areas of the ship were in good condition, as the ship has very recently come out of dry dock. Everything looked great. We did notice that the clock at the aft pool was out of service during the entire voyage - a minor annoyance. Once we were permitted to go to our cabin, we found the temperature a bit warm. The climate control had no impact, so we simply closed the drapes and waited for the evening. Once the sun set, we were able to open the drapes and the slider, and allow the ocean breezes to cool the cabin and lull us to sleep. The larger television mounted on the wall was great. It freed up a lot of room. We also liked the motion-sensitive nightlight on one on the nightstands. The fridge in our room was caked with ice and badly needed to be defrosted. Food on the ship was mostly disappointing. The first morning, we were searching high and low for the omelet station. We were finally directed to where we could place an order only to find that our order would be taken and would be delivered to us in the dining room within five minutes. Sure. We gave our claim slip to a dining room attendant and he returned, literally, 25 minutes later with a cold, sorry excuse for an omelet. It was thin, like a crepe, and the chosen fillings were stuffed inside like an enchilada rather than cooked into the eggs like a proper omelet. The spinach was not fresh and appeared to be thawed, frozen spinach. Disgusting. That was the last morning we attempted to order fresh eggs. Extremely disappointed that Princess has decided to discourage guests from ordering "omelets" and freshly cooked eggs by serving the dreck they served. In the restaurant for dinner, we were disappointed to see that the steak offering had been removed from the "classics" section of the menu and if one wanted a steak it was only available for a fee. On the evening that surf & turf was offered in the dining room, I was quite disappointed to see the steak served to me. While B's "filet mignon" was about an inch thick, mine was *literally* no more than 1/4 inch thick, though it was cooked to the requested medium temperature. I could not believe the kitchen had the nerve to serve that cut of meat as a "filet mignon." Service throughout the cruise was hit or miss. Efren in the dining room was great and we really enjoyed his thoughtful service. The grill attendants at the Salty Dog Grill on the pool deck were slow and inattentive. The dining room attendants at the buffet became noticeably less attentive as the week wore on. By the final morning, it was like they weren't even trying to be cordial. They also had "run out" of cranberry juice by the final morning. Our cabin attendant, Julio, was great - very friendly and eager to assist. What happened to the late night food offerings/buffets on board? Buffets closed promptly following dinner service and it appeared that the very limited menu at the International Cafe was the only thing available until morning. Overall, the cruise left a bit of a bad taste in my mouth regarding Princess. We have cruises currently booked on other lines and hope they will not be following in the Princess manner of a noticeable decrease in food quality. Read Less
Sail Date October 2018
We chose this cruise because 1, it was going to Alaska, nd 2, it left and returned from Los Angeles. We couldn’t afford our normal balcony room, so we opted for a window room. It was just ok. We did learn a lesson though. We won’t ... Read More
We chose this cruise because 1, it was going to Alaska, nd 2, it left and returned from Los Angeles. We couldn’t afford our normal balcony room, so we opted for a window room. It was just ok. We did learn a lesson though. We won’t opt for a upgrade option. We were put in a room we wouldn’t have chosen. It was too close to the front of the ship instead of the middle or closer to the back like we needed. Like usual on Princess ships, the International Cafe was our favorite place to start and end our days and nights. The waitresses were the BEST!!! Friendly, fun, got to know us by name and favorite drink! The food was just ok. Sabatinis was the best meal we ate! The coffees in the International Cafe were great. Just wish we didn’t have to pay for them. Wish they offered coconut milk as an option. Read Less
Sail Date September 2018
All in all, we really enjoyed it, but Princess would do well to take a few statistics classes. When we checked in at Southampton, woo, hoo, we’re platinum, you know. This is our eighth Princess Cruise (and could be our last if the ... Read More
All in all, we really enjoyed it, but Princess would do well to take a few statistics classes. When we checked in at Southampton, woo, hoo, we’re platinum, you know. This is our eighth Princess Cruise (and could be our last if the keep playing those godawful reworded 70s Love Boat theme-song safety messages - thank GOD they stopped after the first day) so roll on the bennies! Let’s skid sideways through the special quickie check in lanes and get this party started!! The line for elite/suite/platinum/not-sure-what-else looked like Disneyworld suddenly decided to throw a half price sale. The Princess person guiding people in apologetically said they had a rush of elite guests. Um...maybe. Or the boat is loaded with them. I’m no idjit. Where’s the steerage lanes? Waaaay down ther...I waddled with increasing speed towards the line that could’ve had tumbleweeds blowing through it. Then I started doing my “come hither” dance at my other half. It’s not pretty, but it gets the job done. Splaying limbs, expressions of a Maori warrior communicating half the British armed forces are bivouacked over yonder hill, I’m certain I’m adorable in all my middle aged glory. So my beloved and a few other canny people moved to the unimportant people line, which ended in the same place. I figured, even if they sent ten premiums through for every one pauper, hell, we’d still be in our stateroom hours ahead. We joined the remarkably short queue of commoners. As did several people from the premium lanes when they heard what we were doing - and those bods were halfway through the line already. Ducking under the rope that separated their highnesses from the likes of us, they now had mere feet to get to the head of the line rather than wrapping around like the Haunted Mansion awaited them. The young woman in the Princess uniform at the front was trying to send more premiums than commoners through, but as we inched forward, the guy behind us cried, “We’re platinums!” I couldn’t help myself, I could see this young lady pulling him from the line ahead of us and hell, it was my idea in the first place, I was the Moses who lead this line of premiums into the General Area. Which, as I write that, sounds really snotty. Yes, we did jump the premium line, but honestly, it was set up in such a way that anyone could. You just had to think about it. So I snorted and said “so are we!” Well, that rattled her some...elite passengers from all directions, so she didn’t stop to think we’d walked through the almost empty third-class lane. “Oh, of course. Please, step this way,” much, I’m sure, to the annoyance of the next up in the elite lane. This, in turn, got us earlier tickets to get through the security checkpoint. I kinda feel bad but really, it was there for anyone to do. Next comment: The other thing Princess would do well to change about this cruise is the ice cream. Last cruise, the ice cream bar by the pool had sugar free which they happily dispensed at no charge along with the sugary soft serve 12 hours a day. I skip dessert at night...no hardship, sugar free mango cheesecake didn’t sound appealing, but a bowl of ice cream sure did. I’m thankfully not diabetic but after my bariatric surgery I find I can only tolerate small amounts of sugar. So we get poolside, only to be informed if I’d like sugar free, they’d be happy to help me at the gelato bar** on deck five. Okay. Couple issues with this. 1. The Royal Princess is one of the largest ships in Princess’ fleet. And Princess doesn’t really redesign their ships, they more accordion them - they stuff extra decks in. I try to limit my elevator usage to one per day. The pool is on 16. Gelato is on 5. Bed is on 11... 2. The gelato bar** is always followed by asterisks. Just like the Crown Grill**, Sabatini’s Italian Resturante**and the snooty tooty Lotus Spa**. Yep. You guessed it. “May I have your cruise card for a moment, please?” Cha-CHING! Smarmy smile, as that automatically incurred a 17.5% tip on toppa the cost. Thank you, madame. We can afford the charge, of course, it’s the idea of the thing. But I’m especially cheesed off for the child diabetics on these cruises who can’t just sneak an ice cream like any other kid can. Instead, they have to choose to either mess with their blood sugar or have their folio rat them out - they can’t even pay cash outta their allowance. What fun is that? So for my sugar intolerance, I get an extra $50 charge (yes, fifty bucks. Don’t judge me. I don’t judge YOUR dessert consumption and two scoops are nearly $3 each. Over 15 days, that’s what? One a day? Like YOU have ONE dessert a day? Please.) This will get too long if I add everything that happened, so if you’re a glutton for punishment, I kept a semi-regular log at examiningmisadventures.com. Read Less
Sail Date September 2018
My wife and I went on this cruise and brought along my parents and one of our best friends hoping to have a nice 8-day escape to Alaska. We chose this cruise line because they had -- what appeared to be -- a reasonable price for the ... Read More
My wife and I went on this cruise and brought along my parents and one of our best friends hoping to have a nice 8-day escape to Alaska. We chose this cruise line because they had -- what appeared to be -- a reasonable price for the experience we were seeking and they were also a subsidiary of Carnival (of whom we had previously sailed with many times before and with whom we had enjoyed each and every previous cruise experience). Little did we know that these things would not be worth our rather nightmarish experience aboard the Ruby Princess. Embarkation: I would actually rate this relatively high. Princess's embarkation process out of Seattle was one of the quickest most painless processes I've ever been through in my many times sailing. I would even go out on a limb to say that this experience was superior to the other cruises I've taken out of other ports with other cruise lines (Carnival, Royal Caribbean, and Norwegian). This being our first impression of Princess, we were actually pretty excited and expecting our cruise to be better than we thought it would be (after having read many bad reviews about the same ship we were boarding). Cabin: Our cabin was kind of awful. Laying on the top bunk bed felt worse than laying on a plank of wood. There were blood stains on the sheets the entirety of our stay which leads me to believe that the sheets don't actually get changed or cleaned for the duration of the cruise. The air conditioning didn't work the first night in our cabin and we nearly roasted in our room waiting for someone to come fix it. Shortly after our air conditioning was repaired, the toilet stopped working. Our shower had only one (unfixable) setting and that was scalding hot. The room constantly smelled like sewage. Overall, the rooms sucked. But we tried to remain positive since we knew we wouldn't be spending much time there anyways. And for the most part, Princess would send someone (albeit it was usually someone with a bad attitude) to come fix the problems we were having. Dining: One of the better parts of this cruise was the service in the main dining room. Our friend has food allergies and the head waiter made sure to cater to her needs and remained easily accessible to us should there be any question of what ingredients a dish may contain. Though there wasn't ever any question because the menu was always clear and concise about what each dish contained. The food was not the best but decent. There were good nights and bad nights with more just okay nights than not. But you could tell that the staff was willing to go out of their way to make sure your experience was pleasurable and enjoyable. The buffet, however, was a different story entirely. The food was always cold and usually everything tasted like fish (even the baked goods like cupcakes and cookies). We usually tried to stay clear of it if we could. Services: My parents did a few of the spa services on board. And they both said that the spa staff constantly tried to sell them products the entire time. That it's not a very relaxing experience because of how much they are trying to push products on you. Also, my mom had a few issues with scheduling her massage. She scheduled with the manager of the spa for a specific time in the morning and then when she showed up to the spa the day of the scheduled massage the very same manager told her that her appointment wasn't in the system and that it was never scheduled. They ended up rescheduling but I think the entire spa experience definitely stressed my mom out far more than it relaxed her. Activities: This cruise line is very obviously geared towards an older crowd (60+). My wife and I are in our late 20's/early 30's and found it was very difficult to find activities geared towards our age group. Which didn't really bother us too much since we were mainly there to spend time with our family. But we certainly had to make a lot of our own entertainment on this ship (which we haven't had to do as much on other cruise lines). Entertainment: One night we went to the princess exclusive Stephen Schwartz show called "Magic To Do." This was, hands down, the worst thing I have ever sat through in my entire life. The show made no sense. It was supposed to be part musical/part magic show. But the singing was dreadfully bad and hard to listen to. The dancing appeared as if a 4th grader choreographed the show. And the magic tricks were the most basic of basic tricks. Not even a little kid would be entertained by it. It was laughably bad. Kind of like the movie "The Room" (by Tommy Wiseau) is to film. "Magic To Do" is the "The Room" of musicals. A complete disaster. I felt really bad for the cast for being forced into doing it and butchering their potential careers. Towards the end of our cruise we went to a comedy show with Steve Moris as the performer. He started out singing and making a lot of self-deprecating jokes. Then the joking turned darker and he started making homophobic jokes and racist jokes. They were distasteful and certainly not my brand of humor (considering my wife and I are a lesbian couple and don't care much for racism). I didn't think any of them were funny, so I didn't laugh. I didn't heckle him or comment, I simply sat there quietly and waited patiently for the show to end. He noticed that my wife and I weren't laughing and proceeded to call us out in front of everyone. We continued to sit there quietly (still not laughing) and allowed him to poke a little fun. But then he wouldn't stop and his entire show became centered around insulting and harassing us for not laughing. He continued to make racist and homophobic jokes and then harassed us more for not laughing. At that point, my wife and I quietly discussed walking out because his constant attention was starting to make us both very uncomfortable. We ultimately decided to stay because we thought walking out might further fuel the fire so we sat there and continued to take his abuse. Eventually, he harassed us to the point of throwing a water bottle at me and by that point I was so mortified and upset at being treated the way I was that I stood up and walked out. He made sure to harass me the entire way out with jokes about me being a "sensitive millennial." He even had quite a few people making rude comments to me as I walked out. It was one of the most humiliating moments of my life. I love stand up comedy and have been to many live performances from my favorite comics and never have I seen them treat anyone this way (front row or not) -- I've not even seen hecklers get treated this poorly. I feel like any comedian that has to rely solely on bullying audience members (who aren't engaging in the show in any way) for a laugh is not a very good comedian at all and probably won't make it very far in the business. We spoke to management on the ship after the show and they apologized and said they would write up a report and speak to him and the staff about it. We tried contacting them the day after we got back from the cruise for a status report on the report that was written to see if any action had been taken on this matter and they told us they "don't have access to the reports that get written on the ships." I don't feel as if justice has been or will ever be served for how I was treated as a paying customer on board their ship. And I am extremely disappointed in Princess for how they handled this entire situation. Ports/Excursions: This was the best part of the cruise. We stopped at the following ports: Juneau, Skagway, Ketchikan, and Victoria, B.C. They were all amazing ports. Absolutely breathtaking views of the mountains and glaciers. We did a seaplane over the glaciers in Juneau which was absolutely amazing. We did dog mushing in Skagway and greatly enjoyed getting to hold and cuddle puppies as well as learn more about Iditarod. We did a jeep and canoe excursion in Ketchikan and it was pretty fun and informative. We explored Craigdarroch Castle in Victoria and it was a beautiful building. The only complaint is that we wish we could have spent more time in Ketchikan and Victoria. We were only allotted about 5 hours in Ketchikan and 4 hours in Victoria and it just wasn't enough time to do excursions and explore/shop the towns. Would we go back to Alaska? Absolutely. It is a beautiful state and the sights were amazingly beautiful. There is so much there to explore and learn. Will we ever go on a cruise again? Of course! We love cruises. They are a great way to explore a number of different locations in one trip and usually are a lot of fun to do. Would we ever use Princess again? Absolutely not. We will never use this cruise line ever again. They seem more focused on making money than assuring customer satisfaction. And I am more than willing to shell out the money for an awesome experience, but when I'm basically paying for discrimination and to feel like I don't belong and like I'm nothing more than an ATM, it's just not worth it to me. I'd rather go somewhere else where I'm treated better and there certainly are places like that that exist. If Princess isn't going to change the way they do business they should at the very least put a disclaimer somewhere that warns against the fact that they have poor customer service and if you are a minority or protected class that you will probably run into some issue onboard -- if not from the staff and entertainment guests then surely from the other passengers. Vacation isn't really vacation on Princess. Would I recommend Princess to any of my family and friends? Not at all. I love and respect my family and friends. I wouldn't want them to have even the slightest chance of going through what I went through on this cruise. Read Less
Sail Date May 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
Sail Date May 2018
Every review should undoubtedly be taken with a grain of salt, as each person’s experience of a vacation will be filtered through their own unique set of needs, tastes, etc. That said, I wish I had paid greater attention to the reviews ... Read More
Every review should undoubtedly be taken with a grain of salt, as each person’s experience of a vacation will be filtered through their own unique set of needs, tastes, etc. That said, I wish I had paid greater attention to the reviews on this site before booking my cruise, so here is my experience, for what it’s worth. Atmosphere/ship in general (or, what I wish I had known): The ship was dated and tired. In both appearance, amenities, programming, and clientele. The cruising ‘lifestyle’ is definitely geared towards the white, conservative, 70+ crowd, with events and services including ‘how to look 10 years younger’, ‘how to lose 10 pounds’, napkin folding, and countless jewellery shows and expensive art auctions. Tired platitudes about what ‘ladies’ enjoy, jokes about foolish husbands, and basically your generic sexist, heteronormative talk were all around the ship. This is not the place for younger (or just socially-conscious folk, as this does not have to be mutually exclusive with age) travelers, and if I had considered this more heavily prior to booking, we would not have gone. Princess - and all cruise lines, for that matter - will have to drastically revamp their programming and overall culture if they hope to appeal to younger, more socially progressive generations. It should be noted that most of our fellow travelers (and staff) seemed quite conservative, and were evidently not comfortable with gender non-conformity or LGBT+ identities. Service: While I acknowledge working on a cruise ship is likely a constrained choice, most often for the marginalized worker, and requires long and difficult hours with harsh working conditions (this needs to be fixed at an institutional level), the staff seemed indignant toward us and our questions were met with frustration. I’m not sure what this was about (our age and apparent lack of relative wealth?) but it made for a very uncomfortable experience. Ports: The excursions are expensive, though likely on par with other cruise lines. We would have liked 2 days in LA, but 1 day in Santa Barbara and Monterey was enough. Disembarking from the ship for the latter ports was very poorly planned. We waited approximately an hour and a half simply to be be able to leave the ship on a tender boat, cutting our time down in port significantly. Food: I have a myriad of food allergies and while the crew assures allergy-sufferers that they take great care in providing allergen-free food and I was meticulous about what I ate, I had two reactions on board. I don’t think the crew knows what allergies involve and require. It is not simply about not having the allergen IN what you are eating, but must include absolutely no cross-contamination. For instance, the food that was suggested for me at the buffet as being ‘safe’ was sitting right next to my allergen. The salad bar, for example, had containers of nuts scattered around so that when other passengers scoop the nuts, little bits can fall into other bowls etc. The quality of food in the buffet was also very poor. I am almost positive the ship uses instant coffee and minute rice, if that is any indication. Most days we ate white bread and fresh fruit. The dining room food was better quality but sadly resulted in allergic reactions. Many fellow passengers commented on how good the food was on board, though this is entirely relative, and I suppose depends on what you cook and eat in your own home. Expenses: They say that cruising is the ultimate all-inclusive vacation, and while that may be true for some, the hidden costs of the trip are extremely high (for us, this was ginger ale to calm our nausea, good coffee, and internet to text our family). It felt as though we were constantly being asked to spend more money, with daily pamphlets about spa offers and on-board shopping. The exclusive ‘adult only’ space is an additional charge, as are fitness classes and any drink other than water, milk, tea and (instant) coffee. Motion sickness: If you are at all sensitive or anxious, I caution you. We were nauseous 90% of the time and the motion was unnerving. We had one night in particular that was so rough, our entire cabin shook and the drawers banged open and closed all night. One seasoned cruiser said it was so bad she thought we were going down, while another fell that night and broke her toe and her husband hurt his hip. Entertainment: There is not much to do during the sailing days (see above re: programming) unless you are content with full days by the pool. There were a few evenings with exceptional entertainment, including a comedian/magician and Broadway music and dancing. Other than that, most entertainment involved outdated trivia, game shows, bingo, ‘guess the weight of the sculpture’, napkin folding, art auctions, etc. I've watched many videos about Princess and its entertainment but it does not live up to its promises. Overall: Read the reviews and trust your instincts. We will never be going on a cruise again. Read Less
Sail Date April 2018
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