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249 Princess Fort Lauderdale (Port Everglades) Cruise Reviews

My husband and I took a cruise on Regal princess on December 6th, 2015. It was our first Princess cruise and it is the LAST one! We have been cruising for over 15 years and this is the worst cruise we have ever been on. The staff ... Read More
My husband and I took a cruise on Regal princess on December 6th, 2015. It was our first Princess cruise and it is the LAST one! We have been cruising for over 15 years and this is the worst cruise we have ever been on. The staff and customer: We came across a few that were decent, but many were rude, unprofessional, and lack language skills. Some couldn't understand or speak English well. The customer service should be called "you are on your own" service. We had miscommunication when we started booking the cruise. We were told that using the sauna and the steam room was "complimentary". After we booked the cruise, based on that information, I was told that we need to purchase a package to use the sauna and steam room. When we told them about the information given to us, their excuse was : "the agent made a mistake" and gave you the wrong information - no responsibility for giving misinformation! The head of the customer service on the ship was the worst of all; aside from being "very rude and defensive", we felt that his job was to say "no" to any request and the excuse was "it is company policy, sorry". The food: Horrible! We discovered the first day of the cruise that they use "margarine" - that was verified from the chefs and kitchen staff. When we tried to complain about that we could not eat the pastaries, muffins, cookies, etc. because of the margarine, there was a great confusion. It took several days to get to the right person - after the first week, we were offered a few things in the morning that were not made with margarine - but every morning we had to go in circles looking for the person who would get us that plate - it was totally frustrating. The food quality was very bad; and the way the food was displayed was bad: it looked like a trough! The dinner seating in the evening was a nightmare! We were told that they had "no tables" and we needed to come back later - many times! The dining waiters were rude and many of them did not understand or speak good English - it was very frustrating! There were two at each entrance of the free dining area/buffet - and every time we enter that area, there was a horrible smell coming from the bathroom - that was disgusting!! and that around the bathrooms, was dirty and there was water on the floor, etc. The Spa service and staff: The Spa, which cost us hundreds of dollars to use, was not in a proper shape or order or even clean most of the time. The dry sauna was not working and it took many people to complain to finally get someone -towards the end of the cruise-to take a look at it to say "there is nothing that could be done, it should be working the way it is: there was no "heat" to even warm one's body. The most outrageous thing we encountered at the spa is a guy who calls himself "an acupuncturist". DO NOT ever try to see this guy or get any service from him. In my opinion, he is "fake" and deceitful; his technique was to scare people during their consultation with him and convince them that they have "something seriously wrong" with them and that he could help them treat the problem if they buy his service - I believe that this guy should be reported!! The spa manager was too busy to worry about people's requests; she was unavailable most of the time. I was insulted by one of the spa staff members who was giving a free foot evaluation, of course, so that she could sell some shoe cushions that cost several hundreds of dollars at the end. That person made an ignorant comment about my feet in front of people that greatly embarrassed me, and when confronted later on, of course, she denied saying it, and her supervisor covered up for her - expected!! We feel that this cruise was the most "horrible" cruise we have been on so far, and we will "never" take a Princess cruise ever again - this company lacks integrity, and their service is way below poor. Read Less
Sail Date December 2015
The Ship was beautiful. Upon entering ship We were impressed. That ended when entering our cabin D123. Opened the door and it smelled like Urine. The Cabin stewart did what he could to alleviate the problem, to no avail. Went to Desk, she ... Read More
The Ship was beautiful. Upon entering ship We were impressed. That ended when entering our cabin D123. Opened the door and it smelled like Urine. The Cabin stewart did what he could to alleviate the problem, to no avail. Went to Desk, she stated the Ship was sailing full, however in 2 days first port Antigua passengers would be getting off they would have room to move us to another cabin at that time. The very next day a letter was stuffed in mail slot for our cabin D123. The letter said sailing full no availability. The letter was from Management staff but DID NOT HAVE A SIGNATURE. This is totally unprofessional. To leave a Passenger in a Un Sanitary situation and then not even have the common Courtsey to speak with us face to face. The Shower stall flooded the entire 10 days. The smell remained until we left. Water dripped from ceiling in Horizon dinning room. The Ladies bath rooms in Public areas smelled like raw Sewerage. Tip do not purchase the Beverage plan for Sodas and juice. Just scream at the waiter and get your juice for free. We purchased the plan and whitnessed the Waiters on more than one occasion getting disgruntled guest what they wanted. We were asked to see our Beverage card, of course we were African American. The deck floor was totally un safe. Then failed to remove flooded water 99% of the time. The passengers on this cruise were 95% over the age of 75. The Lido deck looks like a floating Nursing home. At night they give them extra cushons for the chase loungers and Picnic looking blankets to watch the movies. The Beverage manager is extremely Rude to Guest. The Host in Concerto dining room Disrespects African american Women. I could go on for days. Stay away rom this ship Read Less
Sail Date November 2015
Emerald Princess - Very limited entertainment for a younger crowd (we had fun twice, maybe), younger being in mid 40's and younger. We've gone on cruises before where the entertainment was phenomenal for all ages and lasted past ... Read More
Emerald Princess - Very limited entertainment for a younger crowd (we had fun twice, maybe), younger being in mid 40's and younger. We've gone on cruises before where the entertainment was phenomenal for all ages and lasted past 10:30pm. The services with the ships crew were off, off being their state of mind is not into serving guests as the other cruises we have been on. There were several of us calling from the first day about our rooms being warm and were told it would take them a few hours to cool down. 6 days into the cruise and we were still calling about it. It's no fun to wake up sweating in the middle of the night and to top it off there's nothing going on because the ship has shut down. I'm not a big drinker and don't gamble so I would put my headphones in and turn on my music and walk around the ship completely bored. It was either that or go back to the sweat box. It's bad when you have to sleep out on the balcony because it's cooler or even contemplate sleeping in the hallway because at least there is moving air there. Every cruise I have been on there has been at least one dish that would make me say "I'm getting that again!" But not this cruise. The new york strip tasted like liver, I wasn't the only one who noticed it. I also had a porter house steak at the grill, the steaks from wal-mart have more flavor. I could bring my grill on board and cook a much better tasting steak without seasonings or marinating it. One evening I ordered 8 shrimp appetizers because nothing on the menu was appealing or tasted good and again I wasn't the only one. We were part of a large group on the cruise and it was a unanimous decision that we'll go on a different cruise line next time. I heard the comments from other Princess passengers while we were docked next to "other" cruise lines while in port "Look at the passengers on that ship having fun, why aren't we having fun and entertainment like they are?" and "Is it too late to switch ships?" I had better food, entertainment and living quarters when I served in the Navy. Sorry Princess but you turned out to be a toad. Read Less
Sail Date November 2015
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help ... Read More
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help you" (meaning we don't care?) 2. Dining room service - slow and slower 3. Entertainment - boring and 3rd class 4. Activities - repeat repeat and repeat 5. Food - quality of McD including Pastry (very disappointing) 6. Employee Attitude - "I don't care--you've already paid for tips in advance" 7. Booms in the middle of the night - UNHAPPY crew members throwing things on floor above our room? These are the good things I have to say about my cruise. Here is one more example. A nice couple from Ireland, one of which was in a wheel chair booked a handicapped room. They told me Princess charged them $200 to use an ON-BOARD wheel chair AND the chair was to big for the doorway to their room. They had book a handicapped room but Princess didn't have that on record. When they complained, on board Customer service said "too bad, we can't help you". After writing via Internet to Corp. headquarters, they told me they were moved to a different room but would have to return to this room later in their cruise. Last but not least, the cost of a cruise (and it appears all cruises are this way) are the ADD ON EXPENSES YOU FIND OUT ABOUT AFTER THE SHIP SAILED. Want a coke, EXTRA. Want 3 scoops of ice cream, EXTRA. Want a better dinning experience, EXTRA. Want a cup off coffee at 6AM not in the buffet, EXTRA To be fair, there are always two sides to each story. I tried to keep an open mind. The bottom line is if you paid $500 PP or, like we did, $2500 PP, except for the room, you have add on after add on. Required fee for pre-paid tips is an insult but I knew about that in advance. It showed in most (but not all) employee attitudes. We paid for a 1st class cabin that gave us ZERO benefits for food or service. It only gave us a bigger room and a view which I would do again, maybe?? I will say our cabin attendant JOHN was GREAT!! He kept our room spotless and replaced towels as needed and supplies constantly. However, some of the other attendants were rude and never smiled. So, before you take a cruise or book on Princess, it isn't the fine print but figure the TRUE COST of and what you expect to gain from a cruise. If I didn't know better, I'd say PRINCESS WAS OWNED BY MOTEL 6. So if you want a "motel 6" experience over say a HILTON, then have at it and pay Hilton prices for a motel 6 experience. Again, just my opinion and satire. Read Less
Sail Date October 2015
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this ... Read More
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this cruise line would be perfect for our honeymoon. However, we were very disappointed with the way it turned out. We purchased a suite with a balcony for our special occasion. Upon arriving in our room we learned the refrigerator did not work properly. We contacted room service and notified our cabin steward. The refrigerator was on but was not blowing cold air. They came out that day but still did not fix the refrigerator. We called them again the next day and came back to the room but still had no results. At this point, we never expected to happen because they could not fix it the first two days. On the second day we ate at the buffet and was disappointed to learn that the food was not hot. It seem that everything we ate was warm or at room temperature. Also, when the waiter came to get drink orders, we order milk and orange juice. When the glasses finally arrived at our table the drinks were warm. I have never drank warm milk before and I thought maybe they were just busy at that time. However, throughout our time on the ship we received the drinks the same way. At this point, we started ordering our milk and juice with ice in our glasses. We could not eat the cereal since the milk was so warm. I am not sure if temperatures on food and drinks are being checked properly because I own a restaurant and my health inspector will not allow this temperature of food items to be served. At breakfast I requested a glass of chocolate milk and they brought me hot chocolate. When they arrived to my table with the hot chocolate I informed them that I ordered chocolate milk not hot chocolate. At that point, they told me that hot chocolate was all they had and they do not have chocolate milk. I have never heard of a restaurant that serves breakfast to not have chocolate milk. I was very disappointed. In our dining room which was Allegro our service was disappointing. When they would ask us if we would like bar service and we declined they were not as nice to us as they were to the others around us who always wanted wine while eating dinner. When we would take pictures on the cruise they would give us cards to fill out and turn in for raffles. However, the pens the stewards provided would not write on the paper the cards were printed on. We requested another pen and explained why and they stated that was the only kind of pens they had. While docked at St. Kitts rain began to fall. While trying to get back on the ship they refused to let the passengers on the ship. We stood in the rain for 10 minutes and no one was getting on the ship. While standing in the rain we tried to explain to security that our phones, cameras and bags were getting wet. They did not tell us why we were standing in the rain and not getting on the ship. Also, because of this my shoes were soak and wet and had to walk around in wet shoes for two days. Next, we complained to the information desk and they explained the reason why we were not let on was because the wind made the boat shift. I stated that I thought when they dock and tie a boat up that they would prepare and be ready in case of something like this would happen. I asked the guy at the desk why wasn’t it tied down better and he stated it should have been. When we walked back in our room to take showers we noticed bugs in our body wash. At this time the soap was filled about half way, so we waited to see if the steward would come that night and replace the soap. When we came back from evening dinner the soap bottle was filled all the way up but with the bugs still in the bottle. We took pictures before and after the bottle was filled, and we would love to send these pictures to you. This is disgusting and I do not believe the cheapest hotel in the world would do this. After filing a formal compliant a lady came to our room to speak with us. She asked us tell her about our experience on the ship and would be willing to explain what has been taken place. While speaking with her she stated we should notified them sooner instead of waiting until then. She made us feel we did something wrong for not speaking sooner. She stated she was sorry and I told her that the word sorry does not make up for a once in a life time vacation such as my honeymoon. Also, I was not impressed with the itinerary expect for the shows. It was mostly knitting, art galleries, string quartets and playing bridge. I have taken many cruises before with other companies such as Carnival, Royal Caribbean, Disney and Commodore. I’ve taken several Carnival cruises and expected more from a company that Carnival is affiliated with. I spent a lot of money on this cruise and never dreamed it would turn out the way it did. Also, while on the ship I heard several platinum members complaining about this cruise and that it’s not normally like this. I would like a response why it turned out the way it did. Read Less
Sail Date October 2015
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room ... Read More
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room and dining room staff are pleasant. Now the bad: The ship is a rust bucket, due for dry dock in January, 2016. When it rained the hallway roofs leaked. The balcony door in our room leaked. Our friends were twice woken up at 6 am by staff outside their door vacuuming up the water leaking into the corridor and talking in loud voices. At one point 1/2 of the passageway on the 9th floor had ceiling tiles out to repair the roof/find the leaks. The customer service staff rarely answered the phone and if they did, did not get back to you as promised or at all. One day our phone rang with an automated call to tell us the alarm had sounded and proceed at once to the muster station. We hung up to leave and it rang again with the same doomsday announcement. We went to the muster station, no one was there especially to say what was going on. We later found out from a cabin attendant that it was a false alarm caused by the water leaking into the ceiling and shorting out the fire alarm. Again, no one in the ship informed the passengers about this over the intercom of otherwise. This was symptomatic of the senior level staff's attitude towards their passengers. This inattentive attitude goes right to the top. The Cruise Director was rarely seen around the ship except at her Zumba class (she is an ex-dancer) and at the nightly show. The shows were generally average entertainment in some cases with low grade talent but some of the entertainers were good and popular. She kept on switching the times of the nightly shows making it difficult to make to shows and our fixed dinner times. In one case she switched a popular show out of the theatre to the lounge where there was inadequate seating to accommodate the attendees. Whoever wrote the daily navigational guide always made sure he had at least 2 awkward English language errors (it became a daily joke to see what he would say next) and the daily Captain's announcement was pretty well unintelligible due to his poor English language skills. Notwithstanding this, we paid top non-discounted dollar for this cruise which turned out to be the worst we have ever been on. Princess has been resting on their laurels since the Love Boat series and needs a serious shakeup at the senior management level, especially on this ship. Read Less
Sail Date October 2015
Had always wanted to try Princess and found this short cruise from Ft. Lauderdale to Grand Turk so decided to go. What a mistake! From the check in to the horrible food to the checkout it was less than a stellar experience. I realize they ... Read More
Had always wanted to try Princess and found this short cruise from Ft. Lauderdale to Grand Turk so decided to go. What a mistake! From the check in to the horrible food to the checkout it was less than a stellar experience. I realize they had had a NORO virus outbreak and thus were being 'careful' to not re-infect us but the sandwiches wrapped in plastic wrap on the lunch buffet reminded me of grade school and the quality was no better. The cabin was small (balcony) and the help was not helpful. We paid to have anytime dining but when we tried to make reservations in the dining rooms were told there were no openings. The ship overall was not very clean in spite of the fact that they had just dis infected it. We were forced to use hand cleansers but didn't see one staff member doing so..there were not trays in the buffets and one had to balance plate/silverware/beverage. During the breakfast buffet the quiche was ICED COLD! There were no salt and pepper shakers on the tables if you wanted some the staff came and sprinkled your food with what they thought was the appropriate amount. It was a JOKE! The help was not helpful. As I said before this was so disappointing as I thought Princess was a leader not a looser. Will never again travel with them! We met many folks who like us thought this line was supposed to be a better one but also verbalizes how crummy everything was and how small the cabins were. We are not first time cruisers and we always upgrade to at least a balcony but this was laughable. We had invited friends to go with us on their first cruising experience and I was very embarrassed that I had done so. It's now a couple of months later and I am still angry at the wasted time and money. The check in was slow and you had to wait till the folks in front of you had their pictures taken before you could proceed. We tried to circumvent this time wasting experience but were escorted back in line and told we had to wait our turn to get on the ship..no line jumping to avoid the pictures. When I refused to wait for my photo the photographer got NASTY...since we drove to Ft. Lauderdale we were taking our own luggage and thought we could get off this boat in a timely manner but once again we were thwarted by rude staff members. We had looked forward to this short getaway from a local port..live and learn never again Princess! Read Less
Sail Date February 2015
My wife and I and another couple, long time friends of ours, sailed on the Island Princess from Fort Lauderdale to Los Angeles from Feb 19 to Mar 6 (note a review on the immediately previous Island Princess trip). It needs the major ... Read More
My wife and I and another couple, long time friends of ours, sailed on the Island Princess from Fort Lauderdale to Los Angeles from Feb 19 to Mar 6 (note a review on the immediately previous Island Princess trip). It needs the major makeover that the previous reviewer mentioned!! There had been a water leak somewhere in the area of my friends’ cabin just prior to their boarding. The crew had to empty out the cabin and replace furniture and carpeting in the cabin and the passageway. My friends didn’t get into their cabin until the 5 or 6 o’clock time frame. Well, maybe that wasn’t so bad. While heading toward the canal we noticed that there were people leaving the ship with their luggage along the way (more later). This itinerary had a two day canal experience. That meant that after going all the way through the canal, we stopped at Fuerte Amador (Panama City) for a second day in the area, where we could take excursions. We took one of the Princess offered excursions on a small tour boat that took us back through the locks on the Pacific side. The excursion was fine, and we got quite a kick out of going through the locks with other small craft at the same time and being close enough to the walls of the locks to touch them and being almost directly alongside of some of the electric “mules” that were used to stabilize the large ships. During the night, the husband of the other couple woke up wheezing to beat the band. His wife, a retired RN (and a darn good one), took him to the infirmary for treatment. To summarize the next few days, he developed pneumonia and a full-on asthma attack. They had him on intravenous antibiotics and steroids in the infirmary with nebulizer treatments during the day and night. The pneumonia subsided, but the asthma didn’t seem to be improving at all. All during this time, my friend’s wife had nothing but good things to say about the treatment that her husband was getting and the commitment of the doctors and nurses dispensing the medical aid. She also said that the dispensary seemed to always be full, and the staff just couldn’t keep up with the demand (more later). At a point a few days into this, they were talking about putting him off the ship to a private hospital in Mexico. About this time, my wife and I went to visit our friends at their cabin. As we got close to their cabin, my wife noticed a strange odor, and thought that, because of the leak problems that the ship had had (and had been continuing to have in that same area), maybe there was mold in the air. We mentioned it to our friends, who in turn mentioned it to the doctor, and our friends were transferred to another cabin in a different part of the ship. The next morning---a noticeable marked improvement!!!! The ship’s physician noted that when he was taken from one cabin environment to another, he had an almost overnight recovery. During the next day or so, we learned that there had been another leak in the original area and other passengers had been put into our friends’ old cabin. During this whole time the infirmary had just been overwhelmed. There wasn’t a stop on the route that didn’t have people leaving for medical reasons. To be fair, at least two of them were for injuries. There was, however, an ambulance meeting the ship at every stop, including one of the locks in the canal at 9:00 PM at night. We even had a short non-scheduled stop off the coast of Cabo San Lucas, and four people (two couples?) were tendered to shore in two separate tenders.. During this whole time, nothing out of the ordinary was done to protect the passengers. Sure, there were the signs in the restrooms to wash your hands, and Purell dispensers were at the entrances to food venues, and the captain and the ship’s staff didn’t shake your hand at the captain’s reception (They didn’t want to catch anything from the passengers?), but that was all de rigeur. At the very least, wiping down stairway bannisters on a regular basis might have been nice. A mention of the need for even more precautions in the ship’s daily newsletter might have been nice. But no, it was business as usual. We also found out that all of the fancy American regulations such as HIPPA don’t always apply. The ship was in international waters. My friends couldn’t get complete medical reports to take to their doctors on the mainland. Princess wouldn’t allow it. Only a medical summary was provided. So my friend was taken off the ship in a wheel chair. The trip back to his (their) home was delayed while they spent an extra day in LA recuperating. So, the next time you take a Princess Cruise, make sure you have a full supply of everything you could need and the best medical insurance policy you can get!! Read Less
Sail Date February 2015
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake ... Read More
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake was made by putting ice in a blender and pouring in chocolate syrup blending it and serving it in glasses!!! (And we paid extra for that)!! Half way thru the cruise captain announce there was a flu epidemic on board. Side trips were great though! Everyone we talked to was disappointed with the condition of the ship and the food. One gentleman said this was his 11th cruise and he will never go Princess again. Read Less
Sail Date February 2015
My wife and I are seasoned cruisers, platinum on Carnival several on Royal Caribbean. We are both over 50, but we still know how to have fun....was not to be had on this unimpressive ship. Oldest group of fellow passengers I have ever ... Read More
My wife and I are seasoned cruisers, platinum on Carnival several on Royal Caribbean. We are both over 50, but we still know how to have fun....was not to be had on this unimpressive ship. Oldest group of fellow passengers I have ever seen....most looking like they were hating life. Ship was boring, boring, boring. I felt bad for the handful of young people on the ship. Thank God we were with another fun loving couple who came with us on this cruise, so we still made our own fun and laughs....got plenty of dirty looks from the geezers because of it. I have long hair, got the evil eye from a lot of the oldsters. Food was mediocre in the buffet, have come to expect that on any ship anymore....dining room was better. Our balcony cabin had a storage closet that, I kid you not, reeked of urine, as if someone in the night missed the bathroom and just headed for the closet.....smell was never addressed by the cabin steward. We were near the back of the ship on Aloha deck, was quiet, little foot traffic, quite a bit of ship movement though. Entertainers tried to drum up some energy, but you could see by the look on their faces that it was futile. The only music poolside was an occasional DJ, who looked like he wanted to hang himself when he went on break. Embarkation was sloooooow. We had to sit in a large lobby until 12 noon. Getting off was WORSE! We were stuck sitting in the closed casino from 8 a.m. until almost NOON! Worst, most disorganized disembark I have ever witnessed. Even after exiting the ship, we got stuck in another long, winding line to exit customs. ALL my other cruises we have just walked off the boat, showed our passports, and done. This was a certified mess....the port of Fort Lauderdale in and of itself is awful. Chaos. By the time we found the shuttle to get back to the car, it was after 2 pm when we got out of there.....then had to drive 4 hours home. Sucked. We got a very good deal on the price of this cruise, the only saving grace. Going back to Royal Caribbean....sorry we strayed!   Read Less
Sail Date January 2015
For years we were the most loyal of Princess customers. However, when Carnival took over several years ago, we saw the immediate deterioration of a wonderful cruise line. We stayed away until this year when friends convinced us to travel ... Read More
For years we were the most loyal of Princess customers. However, when Carnival took over several years ago, we saw the immediate deterioration of a wonderful cruise line. We stayed away until this year when friends convinced us to travel with them on the Royal Princess. I will net out our experience: The food in the main dining rooms and on the Horizon Deck was the worst we have ever encountered on any of our 35 cruises among several lines. In the main dining room, food arrived late and cold and had to be returned. On the night that they served lobster tails, they were so salty that people were constantly sending them back. As to the buffet, the arrangement in the Horizon Court was so frustrating and so illogical that it would take several minutes to navigate the several steam tables and lines that were set up. The menu was repeated every day and the quality of the food was one step above a fast food restaurant. The ship itself had the smallest elevators of any ship we ever sailed. Since a very large minority of the passengers were either on walkers, wheel chairs, etc. it was difficult and time consuming to even get on an elevator because of the small size. I do not want to sound mean or cruel, but a ship that attracts people with disabilities definitely needs hospital size elevators. The Royal Princess must have been designed by individuals who do not travel on ships. To reach the dining room on the sixth deck required advanced planning since the elevator did not stop there and you first had to go to the seventh deck and walk down. Most of the restaurants, etc on the ship were difficult to locate even for seasoned passengers. My take is that if you want a quality Caribbean cruise, go with Royal Caribbean. If you want constant disappointment and poor food and service at a very high price, Princess is the line for you. Read Less
Sail Date January 2015
I took my family on this ship and we were totally horrified of some of the things we experienced. First of all this is not a cruise to take a family with kids. The staff were uncaring and did not go out the way to assist with anything. ... Read More
I took my family on this ship and we were totally horrified of some of the things we experienced. First of all this is not a cruise to take a family with kids. The staff were uncaring and did not go out the way to assist with anything. During formal night, my grand daughter stomach was upset so I asked our wait staff if they could bring her claim chowder soup .... the waiter looked me in the eyes and said "no". I was totally surprised of his answer. The following night, I asked the waiter if there was anything we could do for entertainment for the kids, this was our second night on the ship and could not find anything in the program, again the waiter replied "no". Every time I would ask a question or for assistance it was if no one really cared to help. The ship is beautiful and the food pretty good but entertainment for kids is non existing and the staff is terrible! While riding the guest elevator alone, one of the staff member pushed 2 tall towel racks on to the elevator, causing me to squeeze into a corner. One night while eating in the restaurant I witnessed a staff member sitting in the guest area eating desert. On another occasion I saw a staff member sitting in the guest area texting. I have been on 9 cruises, just about all with my family. I can say this was the worst cruise by far I had the displeasure of going on. We were so discontent and unhappy that we could not wait to get off the ship. During disembarkation, we were instructed to wait in the casino until our number was called. Clearly the attendant saw my grand kids standing with us... vociferously I refused to take the kids into the casino, so I was told sit off to the side with my family. The elevators only has buttons on one side of the door which was frustrating as well...you would have to ask someone to press the button for you and often times that person didn't speak/understand English well. Really, how much more would it have cost to put button on both sides of the elevator? There is a rest room located at the entrance of the Horizontal Cafe which so malodorous, we would encounter the smell every time we entered the restaurant. It was quite noticeable! The hand sanitizer was dispensed by a electronic dispenser that hardly ever worked. Standing there dashing your hand back and forward under the sensor was time consuming and caused a back up in the line. Princess' private island was absolutely terrible. There were so many large rocks the lined the swimming area that it was almost impossible to get into the water without injuring yourself. I was amazed they even allowed guest to go into the water. My wife cut her leg and injured her toe, my grand kids took a pretty good beating and I injured my foot. When passing staff members whether in the dinning areas or the hall, seldom would they speak or initiate conversation. On 3 occasion our evening wait staff responded "no" to requests made, but at the end of the cruise he came to our table and ask that we write good reviews regarding the service rendered. I didn't have the heart to discuss it with him but I was offended that he would even ask. I would not recommend this ship to anyone... especially to those who are going with a family!   Read Less
Sail Date January 2015
This being my firt cruise I wasn't sure what to expect...but I can tell you I never expected this. I could literally go on for hours but I'll keep it short and neat. Cons: 1. On board pricing - Everything is way overpriced. ... Read More
This being my firt cruise I wasn't sure what to expect...but I can tell you I never expected this. I could literally go on for hours but I'll keep it short and neat. Cons: 1. On board pricing - Everything is way overpriced. Rediculously so. Even the "duty free". bs. The price you pay for that 750 of Grey Goose at home is easily $4-5 cheaper than 'duty free' on the boat. And nevermind the pricing for drinks, photos and god help you if you buy anything at the Spa. Even the ALREADY PRINTED photo from dinner service was $20... 2. Poor Service - This should be #1. You'd really think with how much we depend on the service staff they would be a little more accomodating. But no. Need a towel for the pool? Better get there at 6am otherwise you're out of luck. They won't get more. Need anything for your room? Towels, sheets, ICE, water... forget it. You're better off waiting for the turn down services...calling the front desk was useless. Plus the entire staff had an attitude about them. Asking for something as simple as a ping pong ball becomes a huge deal that gets passed off to 2 people before they tell you they can't help you. FYI, very little english is spoken as well. So keep your questions to staff short and concise. 3. Nothing to do - This may be partially my fault. I didn't know what to expect. I should have expected sleeping in the sun with the 2,000 other overweight elderly Americans the entire time.. cause that's about it. There are a few shows at night but they are not that great. Feels more like something you'd find at an old casino. And forget about hanging out in your room watching "first run movies". It's one movie per day that gets run on repeat. 4. Food - Everyone says this is the best part of cruising. Well I'm not sure what sort of food they are used to but this barely qualifies above you're average Golden Coral. The sit-down dinner service sported a little better cousine but the waits and poor service in the dining room really killed it. 5. Movement - Dear god the movement. As I type this I can still feel the boat move and I've been on land ofr two days. The boat rocked the entire trip. I asked the crew about it (the ones who spoke english) and they said it was normal. So know that. If you get seasick watch out. Overall - If you like being cramped onto a overpriced ship with thousands of old overweight Americans who all drink and eat too much then this is for you. If you are under 50 and are looking to have a good time outside of the food trough then look elsewhere.   Read Less
Sail Date December 2014
Living in south Florida, we have taken many cruises and our choice of cruise line in the past was always the princess cruise line as we rated their service and food very high and their entertainment exceptional. In past years we ran from ... Read More
Living in south Florida, we have taken many cruises and our choice of cruise line in the past was always the princess cruise line as we rated their service and food very high and their entertainment exceptional. In past years we ran from one show to a different later show and when not at a show, we also enjoyed the various lounge acts and game shows. We have just returned from a week long cruise on the regal princess and have never been so disappointed. The decor of this ship is beautiful and probably the nicest we have seen. I appreciated the design of the ship which allows one to walk alongside the smoky casino, rather than having to walk through it. However, the major design flaw which we noted was the lack of shaded seating areas poolside. Additionally, the lounge chairs were uncomfortable. While the ship has cushions to put on the seating for night time movies under the stars, they refuse to allow passengers to use those during the day. Upon arriving on the ship we were pleasantly surprised by the delicious lunch, with many Indian and Asian food selections, which we found unusual. However, it seemed that the buffets were filled with inexpensive casserole dishes and Indian food over the remainder of the cruise. The food in the dining room was inferior to food in the past. There were many nights when my husband and I had difficulty finding dishes that appealed to us. The fish dishes that I ordered were inedible and I returned them. In past years, when I found something that I particularly cared for, I was able to request that again for future nights, or if I had a special request, the crew did everything they could to accommodate us. Besides poor food quality, the service on the regal princess was substandard. We waited nightly at least 10 minutes before we could order drinks or our meals. We never saw the head waiter and don't know if they've abandoned the maitre 'd. We never saw anyone. It seems that the waiters were over worked and were required to act as busboys, wine stewards and waiters. The entertainment was extremely disappointing. Shows were limited to 1/2 hr productions and were mostly dance and musical productions by the on board crew. One evening there was a Beatle group that was very good and on the last evening, a spectacular violinist. There was never any late night comedy shows or secondary entertainment as in past years. Unless princess cruise lines makes huge improvements, we will not sail with them again.   Read Less
Sail Date December 2014
This will be my last Princess Cruise that I ever go on. To say that the ship layout, the customer service, helpfulness and willingness to assist customers, service in the food areas, lack of communication and overall staff demeanor was ... Read More
This will be my last Princess Cruise that I ever go on. To say that the ship layout, the customer service, helpfulness and willingness to assist customers, service in the food areas, lack of communication and overall staff demeanor was awful would be a compliment. I have never received such piss poor treatment and I attribute this to being purchased by Carnival Cruise Lines. As you can see from my history, I have sailed with Princess a number of times, but I will never sail with you again. It is very apparent that your business model has changed from “family friendly” to “no children” since you let the elderly dictate what occurs on the ship. I can break it down to the simplest forms as to my dissatisfaction with the latest cruise. Ship Layout and Amenities: This is a terrible layout. You placed a sunning deck right in the middle of the ship where a pool should have gone. When we got onto the ship, there were fountains going off. We had 35 people on the ship and most are children. The kids took the opportunity to play in the fountains, but within 5 seconds a deck attendant came out to yell at the kids. I walked over and asked what the issue was and in broken English it was explained to me that it isn’t a play area. Fine. I told the kids politely and this wasn’t an issue. You can’t get to certain areas of the ship, unless you take specific elevators. If not then you have to go up, across and down. Another issues is that the room my sister and daughter stayed in had their toilet overflow and spill onto the carpeting three (3) times. The repair people were called three times and never got fixed or the carpet never dried out. The room my sons were in, the safe didn’t work. They called to have it fixed, but it wasn’t fixed the entire cruise. The air conditioning in my room didn’t work and finally got it fixed on the last day of the cruise. This doesn’t sound like a new ship and I would expect this from Carnival, but not from Princess. Boy was I wrong. The pool set up was awful as they had the television screen and live band in one pool. Some people want to listen to music and some people wanted to watch a moving (not a concert! Really Barry Manilow????) Activities: This was apparent to us that the ship is not for children. I have three children (16, 12 and 11). The kids clubs close at 10:00 PM. So, after 10, there is nothing to do for them. Then comes New Year’s Eve. The kids are bored and want to go night swimming. The kids were just swimming around in the pool, not splashing, not jumping, not yelling and doing nothing. We had at least one parent, if not two or three standing at the side of the pool watching our kids. The deck attendant comes out and says the kids have to get out of the pool. Fine, they moved over to the hot tub. Then he proceeds to tell them they cannot sit in the hot tub, once again, no splashing, yelling, jumping and the bubbles weren’t even on. The deck attendant comes over and tells us the kids can’t be in the hot tub. We asked to speak to a supervisor. A member of security came out and explained to us that the pools and hot tubs are closed and it was announced. We asked where it was announced. Finally, he admitted that he lied, but that they left the nets off for pictures. He said it was a safety issue because parents leave their kids to swim unattended. We explained that there was parent standing by the side of the pool at all times. Then he accused us of being over intoxicated. I explained that I am 6 foot tall and a former life guard. I would find it extremely hard to believe that if someone was in distress I wouldn’t be able to rescue them? Speaking of activities, this goes back implication that you are no longer interested in servicing families. When you have a so called planned activity going on (which was 18 years and older) the staff would remove the kids from the activities (sports court, pool) for the two people who wanted to do the activities. In the past, midnight was the latest they would watch kids in the past and then if you wanted it extended, you would pay extra. No option for that. Nothing for the teenagers to do aboard. No arcade, no dance club, nothing! Customer Service: This is completely nonexistent. In the past, the room steward would stop by, introduce himself and make sure our needs were met. To this day, still don’t know what his name is, but the ship made sure to tip him! Another incident of this was at dinner. EVERY NIGHT THEY FORGOT AT LEAST ONE PART OF MY MEAL. I would ask them to repeat my order back and they would and they would still forget part of my meal. What am I paying for? I went down to the Wheelhouse on Fish and Chips day at lunch. I asked for an order to go since I had personally witnessed and seen several people up by the pool eating fish and chips. I went down and asked for an order to go. The bartender said they couldn’t do that. I asked to speak to a supervisor as to why I couldn’t get an order to go. The supervisor came over and stated that they couldn’t do that then everyone would want some to go. I asked about the people I personally witnessed with it up near the pool. He told me that isn’t true. I stated that apparently he is calling me a liar and walked away. My two year old nephew was swimming in the pool having fun and had a swim diaper on, when the deck attendant comes out and tells us that he can’t be in the pool with a swim diaper. I asked about children who were younger than him who were in the pool being carried by their parents and why were they allowed? The deck attendant explained that they don’t have swim diapers on. So I asked if we took his swim diaper off and just put him in a swim suit (like a number of other passengers) could he go swimming? He said no. I then pointed out a number of children who couldn’t even walk who were in the pool and why was that allowed? He just walked away. Now, try explaining to a two year old why he can’t go swimming? On Saturday night, my 16 year old son went over to get pizza. He went to put some cheese on his pizza. There was an attendant guarding the cheese shaker. She told my 6’1” 16 year old son he couldn’t have any. I walked over with him and asked why he wasn’t allowed to put cheese on his pizza. She had no response. I handed the cheese shaker to him and he put some on. If it were me, I would have opened up the cheese shaker, dumped it all out and then threw the pizza away. On Friday, January 2nd, someone forgot to get the stuff to make popcorn. Really???? I didn’t know popcorn was a secret recipe? But no one went to get the items, they just stuck with their response of they forgot the stuff to make it. Other Passengers: I have never encountered such rude and inconsiderate people in my life. Primarily the Europeans or South Americans who think they are god’s gift to everyone. My six year old nephew was scratched and gouged by a lady by her ring as he walked by here in the pool. He was physically hurt and crying. No one came out to assist and the lady never said anything or apologized for her actions. My sister in law went and confronted the lady and she stated he was running by and she was trying to slow him down. However there were a number of individuals who saw him walk calmly by. Another time a person was in the water, up to his neck and asked people not to splash his face. Really??? You’re in the water, up to your neck and you’re going to yell at kids about not splashing you. However, whenever we were around, it appeared that the deck police were out in full force, but no one ever correct their actions. A family relative was in the elevator and was about to sneeze. Some lady had the audacity to tell her not to sneeze as she already was suffering from the flu. Really???? They allow someone on board with the flu? Then come to find out that there were a number of passengers who were suffering from the flu and it was never communicated with the other passengers. When we first got on the ship, my two year old nephew was acting up a little bit in the elevator and the other passengers in the elevator said, “Oh my god. Can’t you control your child?” My sister in law handle it very pragmatically and professionally, but I cannot believe someone would have the wherewithal to make that type of statement. Since the ship or Princess cannot meet my expectations, all of my future cruises will be on non-Carnival cruise lines (Norwegian, Celebrity) where they appreciate their customers.   Read Less
Sail Date December 2014
Along with friends from the U.K. which we met on previous cruises aboard NCL ships, my husband and I booked this cruise to the Eastern Carib. It is our habit to book full suites, mainly for the amenities suites cruising offers. At first, ... Read More
Along with friends from the U.K. which we met on previous cruises aboard NCL ships, my husband and I booked this cruise to the Eastern Carib. It is our habit to book full suites, mainly for the amenities suites cruising offers. At first, we booked a mini-suite, but upgraded later at nearly double the fare. The suite was very nice, but that is where the benefits ended...we should have stayed with the mini-suite...that is how we were treated. The promised amenities, paid for dearly, either did not appear or had to be requested. Both couples in our party received the same generally poor service, although our room steward was efficient, friendly and overworked. In dining venues... poor. Priority boarding and disembarkation was non existent. To be blunt, we were, in fact, the last two people to disembark after waiting three hours. We waited, waited, waited and realizing we had been forgotten finally heard our name called. A lady from cruise services rudely complained "you are the last two passengers on this ship." When we inquired about the expected escort through customs she grabbed another lady and rudely replied "I am not escorting you, you will just have to find your way. " Which is what we did. Moral is...don't pay for services that won't be provided on Princess. Read Less
Sail Date December 2014
My fiancé and I booked a cruise on the Caribbean Princess from November 24 thru November 29, 2014. Since I had never cruised before, and she had cruised upwards of 30 times and had reached Platinum level benefits, she advised me about ... Read More
My fiancé and I booked a cruise on the Caribbean Princess from November 24 thru November 29, 2014. Since I had never cruised before, and she had cruised upwards of 30 times and had reached Platinum level benefits, she advised me about what to expect on a cruise. One of the things she could not stress enough was to wash my hands, wash my hands, and wash my hands. Additionally, she told me there would be Purell anti-bacterial stations all over the ship and highly suggested I use them as often as possible. We boarded the Caribbean Princess early afternoon on Monday November 24th and as we approached the Horizon Court a little while later, I did see Purell stations in the dining areas. They were located on the dining room walls as well as the entrances and exits of the buffets lines. The entrance lines to the buffets had a ship employee standing by the Purell stations as a reminder to use them, however, it was not communicated as a must. Nevertheless, I always took advantage of using the Purell at every opportunity I had. As the first day became the second and the trip continued, I started to observe things that I initially tried to overlook like the yellow staining on the bottom of the toilet seat in our stateroom. As a man, I always put the seat up when I urinate. Therefore I immediately noticed this stain and pointed it out to Tracy. We tried our best to put it out of our mind, along with the cracking of the caulking around our stateroom’s sink and what strongly appeared to be black mildew in the cracking caulk. If a toilet seat is yellow stained, especially near the front of the seat, it is not something that just occurred, but has been building up for some time. The same goes for black mildew on caulk. Wednesday, November 26th we arrived at Costa Maya. We brought ashore bottles of water from the ship so as not to drink the local beverages for fear of “Montezuma Revenge” or Traveler’s Diarrhea. We consumed no local drinks nor food. We made a quick tour of the gift shops and stopped briefly to watch tourists interact with a dolphin encounter. Once back on the ship, the excitement of my first cruise started to wear off as I began to notice sanitary issues more. In the men’s room on Deck 15 between the two pools I took a closer look at the cleanliness of the bathroom. Both side walls had some chips of caulk missing, however, the main “mirrored” wall had all the caulking missing. Where this main wall ran down and met up to the counter, you could easily see inside the gap of the missing caulking. In this gap was a greenish color. It was not a shadow, nor was it green paint. It appeared to be mold, algae, or mildew. Trying to not think about it, I washed my hands thoroughly and exited this bathroom. There were no Purell stations to use. That same evening of the 26th, there was a deck party that ran until 10:00 pm. Tracy and I stayed on the lounge chairs after the party until a little after 11:00 pm enjoying the beautiful outside weather. We then headed to the restrooms. I used the same restroom previously mentioned that had the missing caulk. However, the restroom was now in shambles. Soap, water and paper towels were all over the counters. The floor had numerous dried and wet paper towels and was very slippery wet. The garbage holder on the wall was running over. I looked at the cleaning chart at saw the last cleaning was at 17:20 and it was now after 11:00 pm or 23:00. The bathroom had not been checked for nearly 4 hours at that point. I was grossed out as it reminded me of a road side gas station restroom. We headed back to our stateroom and watched some movies on our laptop well into the night. We went to sleep just before 4 am, now Thanksgiving morning, November 27th. Tracy got up a few minutes later to use the restroom and she called out to me from the bathroom for some Tums. I entered the restroom to find Tracy on the floor hugging the toilet. She said she had severe nausea. She stated she had never had sea sickness in the nearly 30 times she sailed on Princess, Royal Caribbean, Cunard, and other lines. There were no other symptoms at this time. For the next three and half hours, she spent her time between the toilet and the bed, with most of that time in the restroom dry heaving as we waited for the Medical Center to open. At about 8:30 when the medical center opened, I called and spoke to Medical and the nurse, Estelle, told me that it sounded like motion sickness and that I should go to Customer Service and get meds from them. I let her know that my fiancé could not stop dry-heaving and if she swallowed anything, it would come back up. I asked if someone could come up to our stateroom to help her get to medical. I explained that she was very weak from dry-heaving and we didn’t want to alarm the other passengers when she tried to walk to the clinic. They refused to come up to the room to help her down so I half carried her to the medical center. We made our way to Medical as passengers watched her almost get sick on the elevator as she shuffled to Medical. Her face was white as a ghost and as passengers looked on at us, I told them she would be ok. Once in medical, we met Nurse Estelle and Dr. Brian. Estelle insisted it was motion sickness based on the symptoms and the lack of any diarrhea. Tracy was administered an IV and was given medicine to stop the nausea, and medicine to stop the spasm of the dry heaves. Dr. Brian placed his hands on Tracy’s stomach in the usual spots to check for appendix issues, etc. Neither the doctor nor nurse ever listened to her stomach area with a stethoscope. They took a number of tests involving her urine and blood but everything came back within normal range. We were sent on our way and were advised to come back in the afternoon when they were open again for a follow-up. She was taken back to her room in a wheelchair. We came back to Medical in the afternoon. Her nausea had come back and she was extremely weak and tired. She was barely cohesive. She was able to advise Dr. Brian that she had a bit of diarrhea earlier in the afternoon but was no examination performed on her lower intestine to hear any rumblings, etc. Dr. Brian and Nurse Estelle had left the room briefly and Tracy was laying down motionless on the exam bed as I sat in a chair next to her. A few minutes later Tracy said to me that she just had an accident, meaning she just had diarrhea and that she wanted a nurse to assist. I left the room and advised the first nurse I saw that Tracy needed assistance ASAP. I walked back into the room and advised Tracy that a nurse was coming. I said I would go to the stateroom to get her some fresh clothes. Upon returning to Medical, I found Tracy in the restroom of the exam room sitting on the toilet in tears and pain. She cried “they just left me”. She said she had been sitting on the toilet since I left the room and no one came back to assist or check on her. She couldn’t get up from the toilet as her bottom was messed. She wanted a wash cloth and a towel or the use of the shower next to her. Estelle came in the exam room and told Tracy she had the Norovirus and they could not assist in cleaning her up as they did not want to take a chance of any of them getting infected. We were told they did not have any cleaning supplies and that she could not use the shower although it was no more than inches from where Tracy sat on the toilet. They only had an anti-bacterial medical soap and rough brown paper towels in the restroom but they advised her not to use them as they would end up burning her because she was raw. Tracy ended up using her own clothes to clean herself up with no available soap to cleanse nor towels to dry off. Tracy had to put her own soiled clothes in a bright orange BIO Hazard bag. She was given oral anti-diarrhea meds and oral vomiting meds to take back to the room and they discharged her and quarantined her to her room. We were advised that the “HEAT” Team would have to sanitize the exam room and she was once again taken back to her room in a wheel chair, this time too weak to even stand up on her own. We were told to give the BIO bag to the HEAT team and that they would arrange to have her clothes cleaned. I had to carry the BIO Hazard bag back to the room and I hid the bag under my jacket so as to not alarm the other passengers. Once back at the room, Tracy cleaned herself up in the bathroom and crawled into bed. About 10 minutes later, two men from the HEAT team came to the room to clean it. One person came in wearing grayish blue maintenance type clothes and wore a white face mask with a mini respirator attached to the front of it, he also had blue gloves and wore a short sleeve shirt. He carried a cleaning cloth and a bottle of some liquid spray. His partner stayed outside the stateroom, with no mask. The “decontamination” consisted of the person in the room spraying a cloth with whatever was in the bottle. He then took the cloth and wiped down areas where he thought Tracy might have touched. Part of a wall here, part of a wall there. If there were things on our night stands, or on our “desk”, he simply wiped the surfaces around it. There was no wiping of personal belongings, no moving things out of the way, etc. I observed the same type of cleaning in the bathroom. In the bathroom, he replaced only the linen that appeared to be used. As instructed by Estelle I gave him the orange BIO bag that contained Tracy’s soiled clothes so they could be cleaned. The man “sanitizing” the room said he would be back in the morning to change the linens. I washed my hands thoroughly and proceeded to have a very lonely and sad Thanksgiving dinner upstairs. The rest of Thanksgiving Day consisted of Tracy lying in bed and slowly recovering. I would leave the room from time to time and walk the ship and come back to check on her. The morning of Friday, November 27th, Tracy was feeling a little better, but still very tired, weak and extremely sore in her stomach and lower back. A little after 9 am the HEAT team came back. One man proceeded to spray the cloth and wipe down only exposed surfaces as the man had done the day before. Tracy was able to sit up and stand briefly and she told me she had to specifically ask the man for a new Duvet cover as he was only going to change the sheets and pillow cases. The man did not change the Duvet itself nor the pillows, even after being asked to do so to prevent any illness from spreading. By 6:30 Friday evening, Tracy and I walked around the ship a bit to see if we could get her strength up and we decided to go to the evening show. After the show, we exited the Princess Theater and headed toward the casino to cut through and head back to the stateroom. Tracy advised me that she needed to use the restroom. So she used the one off the hall between the theater and the casino. After a bit of time, she came out, frustrated and almost in tears. She told me there were 4 soap dispensers in there, 3 out of the 4 were empty, and the other had little soap in it. She further said that she watched passengers try each dispenser, some giving up and never using any soap. She looked at the last time the room was checked by staff, and it was only 20 minutes earlier. She wondered out loud to me how in 20 minutes time, 4 dispensers would go empty, when the theater just let out less than 5 minutes earlier. The only conclusion we could come up with is that the cleaning person who checked the bathroom last might not have been honest in their signing off that they cleaned it. Tracy said she wanted to see customer service right then. With all the sanitary issues we had seen on the ship, we concluded it is no wonder she caught the Norovirus. We went directly to Passenger Services. The line was long as this was the night before we arrived back in Fort Lauderdale. However, there was a staff member on the far left of the counter assisting someone. We politely excused ourselves and asked to speak to a manager. The staff member refused to get a manager and told us we needed to wait in line (of about 15 people) and someone would be with us “shortly.” I advised this person that there was a health issue in the restroom. The staff member seemed like he was going to repeat his statement to wait in line when Tracy advised him about having caught the Norovirus due to the lack of cleanliness on the ship. Everyone around us started to quickly leave the area and the staff member finally went back to get a manager. A few minutes later, Clyde, the Duty Agent, met us. He took us aside and started to take notes while Tracy explained the entire situation to him. Clyde was sympathetic to our concerns and apologetic, advising us that we could "dispute" the almost $1000 medical bill if we wanted to. By this time it was late Friday evening. Her soiled clothes which were sent out to be cleaned still hadn’t shown up. The crew said they would continue to look for them but they were never found and Tracy had to leave the ship without them. Tracy has traveled extensively on Princess including multiple trips to Alaska, the Baltic, the Mediterranean, and the Caribbean and has never had an experience like this before. Even transatlantic crossings on Cunard and re-positioning cruises of 18 days had all gone smoothly. To this date the problem has still not been resolved to our satisfaction. We have reached out by phone, email, and mail and have received no response from Princess. We were told we would be contacted by Princess after the cruise and that never happened. Tracy’s clothing was never found, and no one has addressed the cleanliness issues on the ship including running out of soap in the restrooms and what appeared to be mold all over the ship. We have pictures to support these statements including a video showing there was no soap in the bathroom dispensers and the time sheet showing it had been cleaned 20 minutes prior with the signature of the person who cleaned it. I strongly urge anyone who decides to travel on the Caribbean Princess to watch for cleanliness issues and do everything possible to protect yourself from illness as my experience was not a pleasant one and I'd hate for you to experience the same thing I went through. Read Less
Sail Date November 2014
The Royal Princess needs to be redesigned. We've been on 18 cruises on different lines & this ship is terrible! We always get a balcony, the balcony rooms are so tiny! The balconies are the smallest ever! The theater is so small ... Read More
The Royal Princess needs to be redesigned. We've been on 18 cruises on different lines & this ship is terrible! We always get a balcony, the balcony rooms are so tiny! The balconies are the smallest ever! The theater is so small there is no balcony, no place to put a drink people were sitting on steps, which of course is against safety & the law?the shows weren't live. The food was promised to be fabulous, it was average & the buffet was a messy maze & the pastry shop was a total let down.worst of all were the elevators,so scarce? be prepared to take stairs. Save yourself the money, Carnival the sister line has the Royal Princess beat by a mile! I will never book the Royal again & beware I understand the Regal has the same design . I actually don't remember the exact date as I was trying to put it out of my mind. We had friends & family fly I in to join us, no none talked to us for a very long time. Read Less
Sail Date November 2014
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; ... Read More
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; elevators continually broken with signs on them and the ones that did work were extremely slow. The carpet is worn and dirty in most all areas of the ship. The entire ship was extremely warm, including our stateroom, despite our asking to have it looked at; of course that never happened. What made it worse was the fact that I have never been on a cruise that did not provide a top sheet--only a fitted sheet and a quilted duvet--very warm to say the least. The buffet area was the worst I have ever experienced--instead of having an open concept that every other cruise line has, they have a small enclosed area that is not only extremely hot and unorganized, but it creates extremely long lines and wait times trying to get in for your meals since a staff member has to stand there to make sure only a limited number of people at a time are in there. Also, passengers are not allowed to get their own silver ware, napkins or drinks (coffee, tea, water, juice, etc) so it is difficult and time consuming trying to flag someone down to get something to drink. The food in general is substandard at best and the wait staff are aloof, unfriendly and do not appear to enjoy working there which out of all my years of cruising, I have never experienced this until now. The entertainment was very limited which was also very disappointing as the days at sea were really boring unless you like to play Bingo all the time. The gym was small and always so crowded it was not possible to use any of the equipment. They also did not provide any way to wipe any of it down between users which created sanitary issues--YUK! Read Less
Sail Date August 2014
Pro's--Dinning room staff, embarkation, International Café, and entertainment (with the exception of one night...entertainment did not show up one of the evenings and the staff had to do an impromptu show of crew members hidden ... Read More
Pro's--Dinning room staff, embarkation, International Café, and entertainment (with the exception of one night...entertainment did not show up one of the evenings and the staff had to do an impromptu show of crew members hidden talents...TERRIBLE! Con's-Staff was rude and seemed angry to be on the ship working, food in the dinning room was cold, bland, and thankfully small portions. The buffet was one step above but food quality declined though the week. Our stateroom was dirty. I had a balcony that was rusted, peeling paint, and the glass had never been cleaned. Upon out arrival I found garbage under the bed (water bottle and soda cans) Our toilet remained broken a day and a half, never got fixed after reporting a problem and it was a smelly mess!!! Our steward for got my name and called my wife different names. The drinks were very overpriced (two drinks cost $24.00 with the tip and tax added) The staff hounded us to buy things the entire time and all pictures taken were washed out and had an orange color! Also on their private island I was not able to use my unlimited drink card...It's their product from the ship brought over to the island!!!!! Also coming back we waited with...and I kid you not 800+ people in the sun to get tendered back to the ship! Talk about being dehydrated and sunburned and the ship did not supply water to elderly people waiting in line. I really wanted to love this ship and cruise line! I really did! The elevators were broken daily and getting around on the choppy layout of this ship (some elevators only went to certain levels) made for a constant challenge to get around with 3000+ other people. I've taken Mexican Rivera cruises on Carnival that were a dream compared to this ship! Read Less
Sail Date July 2014
Did not go on this ship. I am a seasoned cruiser, all different cruise line. This ship smells like a musty moldy smell. While in port the smell gets worse, and in some places, it smells like poop in the hallways. We told the staff, there ... Read More
Did not go on this ship. I am a seasoned cruiser, all different cruise line. This ship smells like a musty moldy smell. While in port the smell gets worse, and in some places, it smells like poop in the hallways. We told the staff, there answer was yes, we know. I have an allergy to mold and lived on Benadryl for the week. They did not have a room for us to change into. The balconies on the 9th & 10th floors are layered out so everyone in the balconies above you can look down and have a full view of you, no private part to the balcony. I did not like that. Sitting on my balcony with my coffee in my nightgown is part of my morning routine. Do not book a balcony on the 9th or 10th floor. The spa is one of the worse I have ever seem. The spa rooms for treatments are very nice. The open area for the spa is very bad and not worth joining for the week. 4 spa chairs in a hallway and steam and aroma rooms that sit one. The rain forest room is a shower with 4 jets for one person. The other is just a shower for one. Both showers are open to the hallway. There is not pool. The food in the main buffet was like golden coral. A lot of pushing and cutting in line. No order at the buffet. The buffet has no line of food. It snakes around in an oval shape. So the people are all other the place. The food in the dinning hall was okay, nothing to write about. The pastries were wonderful. The staff were okay, nothing special. The entertainment was like other ships. Again okay but no wow factor. The comedian was good. The Mexican music was great. The cruise was not cheap but everything else was, don't go on this ship. Read Less
Sail Date July 2014
Frequent travelors on sister company Carnival and we love Royal Caribbean. First timers on Princess and obviously picked the wrong company and ship. We spoke to many other passengers and the comments were the same. Lousy service. While we ... Read More
Frequent travelors on sister company Carnival and we love Royal Caribbean. First timers on Princess and obviously picked the wrong company and ship. We spoke to many other passengers and the comments were the same. Lousy service. While we enjoyed the benefits of the Unlimited Drink Card it has its problems...they were overwhelmed with too many orders. You have to stand in line or wait for drink to be delivered forever. They have so little and inexperienced personnel all over the ship. Do not go on Princess if you have children.. There are so few and Princess really does nothing for them...they have the worst employees for children. The food is just ok. Waiter was excellent. Nice decor and new carpets but big deal when your on hold day or night with room service for 30 minutes then wait 45 minutes for it to be delivered. The service is so bad I just can't explain. Our cabin was over the Princess Theater and it was so loud during the day when they practiced our room shook. Management did not care. Even security was surprised the next day that not even a phone call from the management. Ship rocks alot so if you have trouble with motion, do not go on this ship. Terrbile entertainment. We felt this was their training boat at our expense. Very upset with Princess and probably will not cruise with them for a long long time or Carnival just because they are owned by the same company. Read Less
Sail Date May 2014
This is my 4th cruise line that I have cruised. Princess was highly recommended as a 5 star ship! NOT EVEN CLOSE! The food was not good even on the buffet. Everything was over cooked, yet never warm, dry, underwhelming. Even Sabatini was ... Read More
This is my 4th cruise line that I have cruised. Princess was highly recommended as a 5 star ship! NOT EVEN CLOSE! The food was not good even on the buffet. Everything was over cooked, yet never warm, dry, underwhelming. Even Sabatini was a HUGH disappointment. We left our steak and lobster after only a few bites, due to dry, chewy meat and over saucing the lobster. Our steaks were ordered med rare it came med well, I actually had to spit a piece of steak into my napkin to get it out of my mouth. The waitress asked how we were doing, we told her she could clear and told her what we did not like about the meal. She went over to the host when he came over to inquire, he had an attitude and made a flippant remark that “It was OK when I asked earlier” which is true however we had not tasted anything yet. Since it was their food that was so bad why the attitude! His attitude was extremely uncalled for especially since we were not asking for a refund. He possibly could have had his attitude towards us since we arrived at our 5:30 reservation and the doors were closed so we had to ask someone from the bar next door to ask them to open the doors. However the desert was wonderful We were at the pool for 4 days and was asked once by the wait staff if we wanted a cocktail. We saw servers but they hung around the bar. I know a large portion of revenue must come from liquor sales. Prior cruise lines asked before your beverage was 1/2 empty if you wanted a refill weather it was a cocktail, a beer, or water. First time I have ever encountered bad pool service. I am telling you service on this ship was a joke. In the casino we also were never asked if we wanted a beverage. In fact my travel mate had everyone around her asked but the waiter acted as if she was not there. I had purchased a bottle of wine my first day at the pool bar because as on other cruise lines I could take the bottle with me and finish it when and where ever. When I asked for a bucket of ice the next evening at the casino I was told no, that they did not have any. He offered to keep the wine bottle for me but why, it took me 10 to 15 minutes to get waited on to ask about a wine bucket in the first place. AND TO ADD INSULT IN INJURY:Our last full day at sea we had made reservations at Sabatini's and were dressing up. Much to our horror we discovered after one cold shower we had a problem with the hot water and the hair dryer was broken. We called for help no one came, after 1/2 hour we called again, no one came. After another 15 minutes we called yet again. We had to air dry our hair on the balcony, we still did not have a hair dryer when we disembarked., WHY? Everyday we were amazed by the horrible, rude or nonexistent service. We never once had a decent meal and we were denied the basics such as hot water! What a disappointment! Even the Cabin Steward would not give us extra ice. We bought the bottle of wine at the bar, and carried on one each so we had to chose chilled wine or chilled water or sodas, the refrigerator was never cool. Drinks were always tempted. Why can I not have some ice? I will never cruise Princess Cruise Line again, nor will I recommend the Princess Cruise Line ever. Our entire experience was horrible. I can understand a bad meal. or bad service from a server, or a mix up at the front desk. But bad food, bad service everyday?????????????? And let's not forget, NO HOT WATER,,,,,,NO HAIR DRYER,,,,,,, 3 CALLS FOR HELP,,,,,,,,NO HELP!!! On a positive note, our room was wonderful.   Read Less
Sail Date May 2014
We booked this cruise for a friends 65th birthday and were extremely disappointed with the entire cruise. We booked a balcony room on the Carib deck and could not use it for breakfast or cocktails. It was the smallest balcony we have had ... Read More
We booked this cruise for a friends 65th birthday and were extremely disappointed with the entire cruise. We booked a balcony room on the Carib deck and could not use it for breakfast or cocktails. It was the smallest balcony we have had in the 20 years of cruising. The public bathrooms was very small and you could not get a person in a wheelchair into the facility. Our friend made a reservation at the Crown Grill. It was a big disappointment. The only part of the dinner that was acceptable was the appetizer. Only 2 of the 6 people in our party actually ate. We returned the rack of lamb because it was tough and fatty. They brought back Sea Bass for one of the party and it looked great but had no seasoning and no taste. On the next to last evening we spoke to the head purser and discussed our problems with the ship and the Crown Grill. Originally we told we could return to the Crown Grill as there guests and we refused because of the bad service and the quality of the food. We were told by the head Matre D that we could only return to the Crown Grill. The purser arranged for a reservation at Sabatini's Restaurant and that was one of the best meals we have had while cruising. At best I would give this ship a rating of 3 out of ten. Read Less
Sail Date April 2014
Second and last Princess cruise!!! Getting on board was tedious, long and not well coordinated> We were on the 14th deck and walked the steps up to our cabin since the wait for an elevator was so long and they were always full. We got ... Read More
Second and last Princess cruise!!! Getting on board was tedious, long and not well coordinated> We were on the 14th deck and walked the steps up to our cabin since the wait for an elevator was so long and they were always full. We got to our balcony stateroom - nice but the balcony size was a joke! Barely 2 0f us could fit there at the same time. The food experience was next -we ate in the anytime dining room 3 times - food was mediocre and it took forever to get our food. On one of the "formal" nights we opted for the buffet- the food was cold and looked like it was left over from lunch! The best food we had was at Alfredos- wish they were open for all meals! Missed the promenade where we could walk- had to go to the 18th deck and use the path- open air and lots of wind! Trying to walk anywhere outside on deck one was subjected to the fresh aroma of sewage! Oh and the pool area- more towels on lounge chairs than people using them- staff I thought were suppose to remove them if not being used after 30 minutes but I never saw this happen. The entertainment- except for the wonderful comedian, everything else was just ok. Three days at sea was way too much for me unless I wanted to go to a knitting group or Bible study- just not enough interesting things for me to do since I could not get a lounge chair by the pool. I am not a first time cruiser, but I am very disappointed with this cruise as I thought that a new ship would be wonderful! I am headed back to Royal Caribbean for my next cruise! Read Less
Sail Date March 2014
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