I just took my first Princess cruise. I was very disappointed.
1. No hair conditioner? Even 2 Star hotels supply this. Especially now, that TSA won’t permit more than 3 ounces of liquid etc., and there was no warning! The product in ... Read More
I just took my first Princess cruise. I was very disappointed.
1. No hair conditioner? Even 2 Star hotels supply this. Especially now, that TSA won’t permit more than 3 ounces of liquid etc., and there was no warning! The product in the showers and Thermal Suite changing room, labelled “Shampoo and Conditioner” do not work. The shampoo in it overrides any conditioner, and one merges with brittle, crackling, dried out hair. I had to put Coconut Oil on mine to get a comb through it.
2. The pools are FREEZING! And crowded. Some of us enjoy swimming in the evening, when the massive crowds have dispersed, and we don’t have to worry about skin cancer and damage. I know your ships travel all over the world, and there are only a few places and times of year, that the water will be warm enough naturally. Also, no retractable roofs? My ship, the Regal, left for Europe after I got off. The Atlantic in April is cold, and windy, as is Europe, often, especially in the North. How does anyone use the pools under such conditions? And why are there no adult only pools? During daytime, the pool areas looked like Coney Island on July 4 - nightmare. And the hordes of near naked bodies draped everywhere, soaking up the sun, made one feel as though they were in a sardine can. Also, the pools are listed as being open ‘till midnight, but were closed by 10:30. I was told the staff go up there, and if no one is around, they close the pools. But passengers will often plan a late swim,based on the information provided, gleefully head up to the pool at 11 PM, and find it closed. Makes no sense.
3.We had to wait, like refugees, over an hour, after getting through the line to check in, because the Coast Guard was conducting it’s bi-annual check. Understood, but why weren’t we contacted to put off arriving ‘till later? After checking in (and being handed medical forms to fill out, even though we’d filled them out online?), we were herded into a huge warehouse, and ordered into areas, on folding chairs. A rude woman came by and yelled: “Don’t leave anything in the isles, or someone will trip over it, and SUE you! Yuk yuk yuk!”
Is this the way to speak to passengers? Or TREAT us? I felt like I was a criminal. Or a refugee just arrived on Ellis Island. Horrible.
4. We finally got on board, and no one could get an elevator up to their cabin! Many of them said: “reserved”. Why would the ship reserve elevators, for other uses, just when 3000 people are trying to get up to their cabins? And staff were not trained properly. Several desperate people decided to walk upstairs, but we were directed to stairs that ended in doors, leading to employee areas!
5. I saw staff using passenger elevators. This too, contributed to the endless wait for elevators for the duration of the cruise. Don’t they have their own elevators?
5. The bathrooms look institutional, like a hospital or something. We go on cruises to feel elegant - not sure I understand the decorating choice.
6. Why were there no closet doors? I felt like I was in a student dorm.
7. The people clearing our plates, should not also be the people bringing us coffee, juice, tea etc.
Unsanitary, and contrary to trying to keep us all well. (I got bronchitis and Laryngitis on the cruise, and had to take antibiotics etc.)
8. My Steward would repeatedly fold my wet towels, and put them back on the rack. I’d go to get a fresh towel, and it would be sopping wet! Who DOES that? I had to leave him a note - explaining that wet towels will NEVER dry, if folded up and packed tightly into a rack.
9. The cabins are small, even my “Deluxe” balcony, and the walls thin - I could hear the man next door sneezing all the time. And the balconies are teeny. Why?
10. Why are the tile loungers in the Thermal suite not heated?
11. The towels are old and need replacing. Also, not the best quality.
12. No DVD players in cabins. Many people like to bring their own selections.
13. The CFL light bulbs are horrible. They give off awful light, are bad for the environment, and are bad for us humans as well.
14. No magnifying make-up mirror in bathroom.
15. No coffee maker in cabins.
16. I ordered hot chocolate one morning, and got a pot of water, with a little chocolate powder dissolved in it. Disgusting! I checked, and it’s the same in the Horizon dining room.
17. Costa parked next to us in Antigua, and literally BLARED steel drum music on the dock, from 8:30 AM ‘till around 5 PM, at which point they switched to recorded disco, blasted at such a level, I thought the buildings in town would shake and fall down. My balcony was facing this mess. Earplugs dd nothing. Since Princess owns COSTA now too, can they explain to them that this is impossibly inconsiderate?
18. My first day using the Thermal Suite, my locker broke and I had to wait a half hour, to get into it, and be able to dress and leave. They said the battery in the lock died or was low. May I suggest reverting to old fashioned KEYS, that don’t have batteries that die?
19. Many complaints over incredible RUDENESS of passengers, not allowing people to exit elevators before they pounce in, stuffing themselves onto overcrowded elevators, instead of waiting for the next one, and complaints about elderly “Elites” throwing family’s towels off chairs etc., yelling: “It’s been 15 minutes!” etc. Really disgraceful. Perhaps some gentle reminders to let people off elevators, before charging in?
20. The lights on the balcony never go on. Apparently, they interfere with the bridge’s visibility. I don’t get it, as virtually every other ship going manages to go with balcony lights on? Very disapointing - not being able to sit on your balcony at night, with a glass of wine, and gaze at the sea. It’s just black. Can’t see anything.
21. The incessant BLARING on the pool deck, from the giant movie screen. I understand movies at night - but they had that thing going ALL DAY- concerts, sports, you name it! What happened to a peaceful cruise? Contemplating the beauty of the sea, and the sound of the waves? Reading, napping, exercising, talking?
22. I took the Blackbeard’s Castle tour. We waited outside in blazing sun, for 30 minutes, while local tour guides scrambled, arranged, and re arranged who would go on which tiny bus. No air conditioning on mine. I thought I would pass out. I didn’t wear sun block on my legs, as I thought I was getting right on a covered bus. Then, the tour bus driver pulls us into this place where all his friends are selling tourist junk. Another half hour. The castle itself, takes ten minutes to see. I could have WALKED there. Horrible experience.
23. Antigua has been turned into a sort of Vegas/mall, with endless shopping everywhere, then, a restaurant, with giant pool, with swim up bar. The pool looked nice, (except for anyone pale), but, what’s the point? One goes to the Carribbean to discover. If one just wants shopping, why not go to the local mall? Or Miami- if you want shopping, with HEAT.
24. I asked for a bathrobe, and the steward said they were all out, as they were being laundered. The Spa loaned me one, after being locked out of my Spa locker, then, upon entering my cabin, the Steward had produced a robe. Weird.
25. They are trying to sell to you, every five seconds. I heard one man complain, that he went to an art exhibit, they processed his credit card rating, found he had a high credit rating, and thereafter, pestered him mercilessly to buy paintings costing thousand and thousands of dollars.
26. The tiny plastic cups used in the Horizon dining room to serve you juice etc. are so small, you drink the contents in one gulp, and then waste the rest of breakfast, flagging down waiters for more. How cheap can you get?
27. Limited room service menu. On other ships one looks forward to having delicious items delivered to you cabin. Not here.
I've been on 4 Cunard cruises, a Viking Ocean cruise, and Windstar. This was NOT acceptable.
The positives, were the staff in the Spa and Salon. The staff in the main dining room - but clearly, harried, understaffed and overworked. They do a great job, despite the circumstances. Also, the gentleman from Italy, in charge of the Sanctuary area - he is top form - as the entire ship SHOULD be. Read Less