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249 Princess Fort Lauderdale (Port Everglades) Cruise Reviews

To see the Yucatan ruins and to get away for a few days in luxury. If you read my reviews, you know that I generally only post positive experiences. This voyage of the Crown Princess from Ft. Lauderdale to the Yucatan for 5 days ... Read More
To see the Yucatan ruins and to get away for a few days in luxury. If you read my reviews, you know that I generally only post positive experiences. This voyage of the Crown Princess from Ft. Lauderdale to the Yucatan for 5 days leaving November 13 has not been one of those. The standards for Princess have dropped since our cruise to Alaska in 2010 in so many ways and this has been an extreme disappointment. We have cruised on Holland, Windstar, Princess, and Carnival in the past and chose Princess this time because of our Alaska experience. The Dining Room, Da Vinci, especially for breakfast has been poor. The coffee and tea have either been stale or very watery, the omelet came out overdone and dry to where I could not eat it. My husband’s ham steak (per the menu description) was an 1/8 inch slice of ham curled in a ball. The buffets are overcrowded with no available seating. We pre-booked from home and paid for the Crown Grill where my husband’s well done request for a filet mignon to be butterflied came out black and burned through. The replacement was bloody in the middle to where he could not eat it. If you are on an early shore excursion you cannot make a reservation for anytime dining as you must call in specified hours, 8-5, and he recording says they will try to accommodate you if you come to the Dining Room in a disdainful tone. We got back 5 minutes late. And we found the shows overcrowded and impossible to get into because of people saving seats in rows for large parties and the cruise line made no accommodation as the seating is inadequate for the population of the ship. Our shore excursion to the ruins was advertised as 2 hours each way; it is actually 2 and ¾ hours there to one set of ruins and 2 and ¼ hours back from the second one with 2 hours and ¼ total at the ruins. The weather was beautiful, no road delays; this was an obvious misrepresentation. Signs of cost cutting and deteriorating service are everywhere in this environment and they are not subtle. There were so many opportunities for the staff to provide service recovery to make this right and they did not. We are so disappointed. Thank you for making this forum available. Read Less
Sail Date November 2017
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs ... Read More
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs updating, was too crowded, disorganized, and actually pretty boring. I'm not into drinking or jogging around and there was nothing to do. Waited in endless lines at International Cafe. They canceled the main port, Turks and Caicos, and they actually thought that tendering to their private island (Princess Caye) in the Bahamas was a good idea! I didn't get off the boat because I don't like sitting on beaches. The previous cruise was infected with Norovirus, so they had to 'sanitize' the ship before we arrived. We couldn't get on the boat until 2pm and into our cabin until 3pm. I flew in early in the morning to be sure that I'd be there on time and all I did was sit around. No food or entertainment in their stupid "waiting room" at the pier. Never again. Read Less
Sail Date November 2017
We went because we wanted to see the Panama Canal and that we did but even that tour had a lot of problems like getting off the ship late, to not having a Panama Canal pilot ready to go, getting back 2 1/2 hours late. The staff was ... Read More
We went because we wanted to see the Panama Canal and that we did but even that tour had a lot of problems like getting off the ship late, to not having a Panama Canal pilot ready to go, getting back 2 1/2 hours late. The staff was unfriendly and there was NO help at the Passenger service area. We were told to just deal with the problem like not being able to get into the room or down the hall with a walker. Never though we needed a handicapped room. Showers were cold, only one chair in a room, Princess told people they could not take a wheel chair and there was no reason for that as it was even a long way to get to the bus. No help from Princess at all, Most places on the ship were unlabeled, The staff did not talk to passengers but they did their job. Read Less
Sail Date October 2017
Problems that we faced on this cruise: October 7 to October 21, 2017. • First day, Cabin R327 was assigned to us. This cabin had fold-up bunk beds and is unsuitable for seniors like us. We should not have been assigned this cabin. ... Read More
Problems that we faced on this cruise: October 7 to October 21, 2017. • First day, Cabin R327 was assigned to us. This cabin had fold-up bunk beds and is unsuitable for seniors like us. We should not have been assigned this cabin. Getting up at night to use the bathroom was a real ordeal, hitting head on the bunk bed above was an on going thing. Also, will attach a picture of the ceiling panels that were sagging. The TV was not working properly, the closed captions would not work, and the contrast and color was so bad that it was hard to watch. The new bed that was announced to be the best night sleep you ever had was arranged into a queen bed had dip or canoe that made our backs hurt each morning. • Elite upgrades normally found in the room were missing; we did get the bar set up. The Captains Circle Party showed many cut backs from the Captain not being there or any ship's officers attending. No finger sandwiches, no announcements, time was cut. • Third day we experienced a rainstorm and now we know why the ceiling panels were sagging. While sitting in bed that morning water dripped on our head. Reported to the cabin Stewart. Call was made to check water leak. • We were shocked and we did report the recorded music that was being played throughout the ship on sea days. This was rap with the F word and B words being sung out for all to hear. There is no place on earth that we should have to hear this type of language, and so very not appropriate on a cruise with children. • Seventh day we experienced another rain storm and when returning to our cabin at approximately 10 pm we found that there was water leaking from the light on the bed and the bed was wet. Called the front desk, the cabin Stewart. Norma from Guest Services came up and saw the problem. After many excurses on why this was not fix the first time, Norma moved us to another room for the night telling us that they will have workers in our cabin working on the leak until morning. At 6 am the following morning, a cabin Stewart walked into the room that we were given not knowing we were there. Not good to be woken up like that. We called Guest Services to get an update on the leak as Norma told us to do at 8 am. We were told that the leak was fixed but the carpenter will be back to put the panels back up and that we could go back and get things but could not use the cabin yet as they were still working in there. Therefore, we go back to the room to find that no one was there and it did not look like anything was done and the ceiling panels were still up and sagging. To get to the point of this long story, we were lied to repeatedly. They did not fix the leak the first time and not the second and the ceiling panels were never repaired. We were very fortunate that it did not rain again before we got off the boat. I sincerely hope the next occupant of that cabin has a dry cruise. Read Less
Sail Date October 2017
Apparently Princess cruise lines has lost sight of what customer service is. My wife suffers from medical dietary restrictions which limit her food intake to simply cooked fish and poultry, nothing exotic or difficult. Pre-cruise we gave ... Read More
Apparently Princess cruise lines has lost sight of what customer service is. My wife suffers from medical dietary restrictions which limit her food intake to simply cooked fish and poultry, nothing exotic or difficult. Pre-cruise we gave a detailed letter outlining her diet, cooking requirements (i.e. poached only, no added spices, oils) and were assured this was no issue. To confirm this when we arrived on-board we met with the Maitre D who again assured us this was no issue. "If my chefs can't cook this they shouldn't work here" he told us. For two days all they would cook her were poached eggs, at one point refusing to thaw any fish for breakfast. Her request was only for poached fish and a baked potato but apparently even that was too much for 217 chefs. The ship shut down the dining room every port day which meant they would provide her only breakfast and supper in the dining room. We tried to make arrangements for lunch food on port days in the buffet restaurant but that too was futile. Every day that arrangements were made the head waiter in the buffet refused to follow through, at one point shoving an index finger in my wife's face (remember; she hasn't had a proper meal in 3-4 days) and told her "I told you I wasn't going to cook for you". After 5 days of running back and forth between the dining room and pursers desk we finally met with the head of Food and Beverage on day 6. After almost 6 days of a 14 day cruise fighting to be fed we finally had gotten high enough to get some satisfaction. We were offered $500 onboard credits ("take it or leave it") and finally the hammer came down on the galley staff to serve food as required. Post cruise we asked for further compensation given that, in our opinion, we had lost nearly half our cruise (an $8000 investment before cruising) and spoiling the whole cruise. We were offered a $125 future cruise credit with the caveat that Princess will NOT accommodate my wife's' diet in future. Emails to the VP of Customer Service have not been replied to. Customer service have phoned twice (no paper trail) to tell us we're not banned from Princess, they're simply not going to cook for us. Isn't that the same thing? Princess will cook gluten free, Kosher, dairy free, nut free but won't poach a piece of fish or chicken. Go figure. We sailed on the MSC Opera in March 2017 with the same dietary restrictions without a problem. In fact they doted over my wife trying to meet her needs. Since returning another family member has travelled on Regal Princess. They happened to notice that the tv wasn't working one day and reported it to staff. A $200 onboard credit appeared on their statement for the inconvenience. But starve a woman for 6 days and ruin a vacation? Well that's only worth $500. Insult upon insult. I have avoided using the public domain to air our grievances until now but after nearly two months of getting nowhere with them it's time to bring out the big guns, you guys. Princess has lost us as customers. We are booked into 2019 for five weeks of cruising valued at over $30,000 on another cruise line. Princess won't see a penny. Thanks for listening. Read Less
Sail Date October 2017
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not ... Read More
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not having been disappointed in the past (11 cruises) by Princess, we let them select our suite. Wow, what mistake!! They put us in Pr727, one of the newly-created rooms, a wheelchair-accessible "suite." The room would be much more accurately classified as a "mini-suite with extra noise." There is no tub, due to the design of the accessible shower, nor is there anything resembling a chaise on the standard-sized balcony. There is no divider, simply a pedistal holding two TV sets, as with a mini-suite. Moreover, the sofa was filthy. The officer to whom we complained about the noise before clearing Port Canaveral Harbor allowed as how he hears the same thing on nearly every cruise, that no, there was nothing he could do, as they were full, and that he hoped that we would notify management of the problem, as (he implied) he was weary of fielding this particular complaint. We had some firm plans for Los Angeles, otherwise would have disembarked in Aruba and flown home. The Panama Canal crossing was fun, to be sure, but the overall experience was miserable, as we needed to leave the room for quiet during the day, and got very little sleep at night. The noise was a combination of a very low-frequency drone that is extremely disconcerting, and a two-per-second vibration that rattled the hangers in the closet and everything else. The incessant noise, the fact that we paid for a suite and wound up with the same sized balcony we have had with a standard balcony room in the past, and Princess' lack of concern (they offered us a token credit when we complained, accompanied by no acknowledgement whatsoever that there is actually a problem either with the room or with its being advertised as a suite) have combined to make this our very last Princess cruise, ever. NOTE: I rated 'Entertainment' and 'Fitness and Recreation' both terrible, because the Island Princess 2015 makeover doubled the number of people that needed to be packed into Princess Theater (by increasing the number of guests and at the same time reducing the number of venues), and also eliminated my favorite onboard reaction activity, promenading on the Promenade Deck, since the aft portion of the latter is gone. Read Less
Sail Date April 2017
After 11 cruises on Princess, we sadly found there is no loyalty. We let them select our suite on an April 19 voyage. I was coming off major surgery and looking for a quiet, restful way to recovery. We open our cabin door to find no such ... Read More
After 11 cruises on Princess, we sadly found there is no loyalty. We let them select our suite on an April 19 voyage. I was coming off major surgery and looking for a quiet, restful way to recovery. We open our cabin door to find no such suite. It was wheelchair accessible (no bath tub), abbreviated balcony (no lounge chairs) and this non-suite sat on top of the engine room. For 15 days and 15 nights we were subjected to continuous noise and vibrations…unable to sleep or relax. We requested our room be changed but apparently there was no other cabin on the entire ship. After several requests to Princess at the highest level, we were offered a token credit toward a next cruise. Remember, not a moment’s piece for 15 days and 15 nights. They should be ashamed of themselves. Not only did we not come new...we came back exhausted. We will never again set foot on a Princess ship. Read Less
Sail Date April 2017
The worst food and service we have ever experienced in over 35+ cruises. Simple dinner in a non-crowded dining room took over 1 hour and 45 minutes! Customer service was not present, except possibly our room attendant. I can count on one ... Read More
The worst food and service we have ever experienced in over 35+ cruises. Simple dinner in a non-crowded dining room took over 1 hour and 45 minutes! Customer service was not present, except possibly our room attendant. I can count on one hand the number of times anyone on the ship said 'good morning' to me, and this was a 17 day cruise! Upon arrival we requested a room upgrade (willing to pay), but no response for 2 full days! And the response was a letter sent to our room, with my name misspelled, and not signed by anyone from Princess. See our cabin review - the loud noise from the band was horrible, and earplugs did not even help it was so loud! For a transatlantic cruise, we have experienced some great enrichment lectures on previous cruises, but only one person giving lectures and not very interesting ones on this cruise. We have cruised Princess many times in the past, and will likely NOT sail another Princess cruise. Something terribly wrong has happened to their food and customer service. Sad. Read Less
Sail Date April 2017
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, ... Read More
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, from service, to the ship, to activities, and more, began on our first day, and snowballed throughout. By the time the cruise ended, we were more than thrilled to escape. I would not suggest this cruise line or a transatlantic cruise for a young couple. You will be the odd couple out, and it is worse than you could imagine that it is. You will also be very bored. But the cruise experience and ship itself is horrible, despite the age difference. That is the least of the issues on board. The first issue we had was with cleanliness. When we first entered our stateroom, room C255, the room was covered in hair. All of the drawers had hair in them, there was hair in the glasses in the bathroom meant for our toothbrushes, there was hair on the bed. Everywhere. It looked as if it had not been cleaned in months. Worse yet, the toilet smelled like a port-o-potty and could not be left open. It was nauseating beyond anything that could be explained in words. Sickening. Despite being cleaned daily, it still smelled and could not be fixed. Also, our towels and bedding were stained. The cleanliness issue spread through the rest of the ship as well. From the moldy smelling carpets on the main decks, to the dishes in the buffet. In fact, the coffee cups had oil in them every day. The oil floated on the top of the coffee. It was disgusting. We put coffee in the water cups to see if it was just the coffee cups, and had the same issue with oil. Thus, it is clear that Princess had been using sub-par dish-washing cleaner, and it is likely that all of the dishes were not clean. Disgusting to think of. This partially explains why 2/3 of the people on the ship got sick. Including me, who left with a sinus infection and laryngitis. Another issue was how we had to wait in line for everything. The buffet setup did not suite the number of guests on the ship. We had to wait the whole way through for each person to slowly get their food, every day. Once one makes it through this enclosed buffet setup, the food is cold. Awful design. The restaurant wait isn't designed any better. If one has "anytime" dining, they have to wait in a line for an hour to get a table. Then another two hours to get through dinner. Meanwhile, sitting with strangers, or so close to others at tables for two that people end up listening in and commenting on your conversation. Romantic. The wait continues at the shows - since the theater is so small, you have to arrive an hour early to get a seat, which cannot be done if you go to a sit down restaurant. Too much disorganization and waiting. This wasted almost every one of our evenings. Another clear issue was maintenance. The carpets on the ship were old and looked it. There was rust everywhere, especially on the balconies. The doors in the hallways were beaten up. It was shocking for a cruise line like Princess that is supposed to be high end. Moreover, the ice cream machines broke on day 2 of the cruise, and were not fixed until the 2nd last day, when they broke again. The staff were also a huge issue on the ship. It was very clear that they were unhappy, and they took it out on the passengers. They were mean and dismissive during embarkation at the ports. We also witnessed the pizza manager act cruelly to another staff member who was asked by an elderly couple to get them pizza. This was apparently against the rules. When the manager learned that the server agreed to wait in line for pizza for them, we saw him get very upset with the staff member. The poor waiter had to go back to the couple and tell them they were not allowed to ask him for pizza. It was very uncomfortable for all. It was clear that service was not first of mind for Princess. The staff also knew very little information about the ship or the ports. Before leaving, I researched which dock our ship would stop at in Lisbon. We were provided with a printed document that said we were stopping at another dock, a half hour drive away from the main part of the city. This severely changed my plans. For this reason, I approached a waiter in the buffet and asked if the picture on the map was right, he said it was. Then to make sure, I went to the guest services deck and asked them. They also said it was right. So, I asked them to tell me the name of the dock. It turned out my research was correct, and Princess gave all of the passengers the wrong information. This can be very confusing, especially when staff on board are unaware as well. Moreover, the guest services desk staff also don't know what shoes are coming up throughout the cruise. This makes it difficult to plan as well. They also show no remorse for their lack of knowledge. It's as if once again the passenger is wrong and they don't care. Furthermore, a huge issue we had was the daily activities, or lack there of. There were basically no activities to do throughout the cruise. This is unacceptable for such a long cruise with so many sea days. All of the activities listed were ways for Princess to get us to spend more money, like acupuncture sales lectures, and Effy jewelry events. These are not activities. Clearly "fun" is not something Princess cares about or considers. We have been on other cruises where they go to great lengths to make sure people are happy and excited about their experience. This was not the case here. The worst part of the cruise was how clear it was that Princess was cutting corners and running out of food. It was not even hidden. Every day's dinner became the next day's lunch. Food was clearly cooked more than once - the breakfast biscuits were literally as hard as a rock almost every day. By the end of the cruise, there was no more coffee cream anywhere. Even the purchased coffee was given in small quantities - the cups were only filled 2/3 of the way, until we requested that they fill it. Every corner was cut, including at the spa where the body wash was 99% water by the end of the cruise. The penny pinching was an absolute disgrace. Our entire experience left much to be desired. The food was terrible quality, the activities did not exist, the rooms were dirty and smelled like a sewage plant, the staff were borderline mean, and the ship was disorganized and filled with more and more opportunities to wait in line. We had a horrible experience, filled with tears and boredom. Read Less
Sail Date April 2017
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was ... Read More
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was so bad that everybody got sick. The activities were boring. I absolutely loved my NCL experience before, and I couldn't believe how bad it could be! The ship had maintenance issues. The rooms weren't cleaned properly. We paid hundreds of dollars to join the spa during the cruise and instead of refilling the soap with soap, they kept topping it up with water. I would recommend avoiding this company at all costs. They actually had these breakfast biscuits that they kept re-baking for every morning because on every second day they were rock hard and darker in color. I made a video to summarize my experience. https://www.youtube.com/watch?v=z8xuMsrq9fo&t=2s Read Less
Sail Date April 2017
POOrest embarkation, disemabarkation, less then top performers, uncaring serveers in most cases, room sucked good sq ft but poorly layed out and lighted all lights in room come on to dress...stupid. poor water press couldnt fix, ac didnt ... Read More
POOrest embarkation, disemabarkation, less then top performers, uncaring serveers in most cases, room sucked good sq ft but poorly layed out and lighted all lights in room come on to dress...stupid. poor water press couldnt fix, ac didnt get cold until it was very cold outside temp. false design of usable steps in brochres, ship showed excessive wear for age....special deals poorly timed, never even had a cake for wifes 75th. unkmowledgable staff in buffets, on and off ship.....poor stablizers or ship too massive to control... many people running around sick my wife got the flu food was repeatative after 5 days nothing exciting, no drinks at international cafe great soups sweets, but no tea, water or coffee had to purchase. get more knowledgeable people on docks use color code only and no breaking ranks have places to wwait seats to sit on have several large signs with color code up. Have more announcements of which color is up, less confussion. Read Less
Sail Date April 2017
My partner and I just completed a ten-day cruise, aboard the Island Princess, March 30 to April 9 round trip from Fort Lauderdale to the Panama Canal and Southern Caribbean The Problems with the Design of the Island Princess The ship ... Read More
My partner and I just completed a ten-day cruise, aboard the Island Princess, March 30 to April 9 round trip from Fort Lauderdale to the Panama Canal and Southern Caribbean The Problems with the Design of the Island Princess The ship was renovated in 2015. As part of the renovation/updating, Princess added about 300 passengers by increasing cabins/suites and eliminating public spaces. Because of this, the buffet, lounges, restaurants, the theatre, all public area are so crowded that it was often impossible to find a seat. What was worse was that wait time for dining and tenders might exceed an hour. Personally, I went to the buffet for dinner because of the long wait for “Anytime Dining.” I did not go to the theatre because it was impossible to find a seat unless I went to the theatre at least 45 minutes before the show. I was never able to find seating in the Wheel House Bar during happy hour, even the couches outside the bar were filled. At Cooners, for a great entertainer Jere Ringer, there were again never any seats available -- All because of the increase in passengers -- Cruises are supposed to be relaxing, not a fight for seats. There is no such problem on the sister ship, the Coral Princess. I would not recommend this ship at all to anyone. If you have a choice, go on its sister ship the Coral Princess. Princess did not add cabins when it renovated the Coral Princess probably because of the negative evaluations about what was done to the Island Princess. Princess cruises should renew the Island Princess and return it to its former self -- fewer passengers and more public spaces. The Good Things about the Cruise The dining and bar servers, entertainment staff, our cabin steward, and all the buffet staff were excellent They tried their best to make certain every passenger was enjoying himself or herself. The food ranged from very good to excellent. The entertainment in the lounges, theatre, and bars were of a high calibre and drew large loyal audiences Conclusion It is a shame when not the great staff, not the great crew, not the great food, not the great entertainment, can make up for the ill-considered renovation of a ship causing such horrible crowding that it ruined the cruise. Read Less
Sail Date March 2017
Just got back from the Eastern Caribbean sailing on the Regal Princess from 3/26-4/2 with my wife and 8-year-old daughter and have to say it was pretty miserable. This ship has cut corners in pretty laughable ways. The mini-suite we stayed ... Read More
Just got back from the Eastern Caribbean sailing on the Regal Princess from 3/26-4/2 with my wife and 8-year-old daughter and have to say it was pretty miserable. This ship has cut corners in pretty laughable ways. The mini-suite we stayed in (Deck 15) was TINY. The balcony is hysterically small and the deck chairs/table/foot rest take up virtually all the floor space, so there is no room to stand out there. My daughter was disappointed there was no bunk bed. The sofa bed is small and uncomfortable. This room literally sleeps 3 people AT BEST. More like 2 1/2. There were no sodas for purchase in the fridge throughout the voyage and our steward was very poor at replenishing the water bottles. Outlets are always an issue. No outlets or USB ports next to the beds, so you MUST bring a power strip and walk across the room to the desk if you need to check your phone or set an alarm on your phone. (there are no clocks or alarms in the room.) Food and service was epically bad. We have sailed on the Caribbean Princess twice and the buffet was 100x better than this slop. We were expecting more from a newer ship. Very poor selection at the buffet, and I swear they just put the same crap out day in, day out. Dining room was marginal at best. I honestly would have preferred to order from the kids menu because our daughter's food tasted better than ours. The fettucine alfredo was absolutely disgusting and tasted like it was from a package. Entertainment was so bad. There was nothing family-oriented in any way other than the Movies Under the Stars. Everything else was catered toward the old farts making up 70% of the population on this cruise. Seminars hawking jewelry, jazz piano in the lounge, blackjack tournaments, Zumba lessons, line dancing, all boring as all get out. Yes, there is the "kids club" program but I wanted to spend a vacation as a family, not just drop off my daughter for the day and go drink with the old drunks at the piano bar all day. Also noticed that the old people on this cruise were very hostile to kids. One old jerk screamed "SHUT UP!!!" at kids playing in the pool while he sat in the shade with his Mai Tai and oxygen tank. The elevator situation was a disaster. There are no stairs at mid ship so you are forced to walk all the way to the end of the ship to use the stairs or wait FOREVER to finally catch an elevator. And when you do finally get in, they stop at every. single. floor. And the buttons on only one side of the elevator is a stupid, stupid oversight by the engineers. I have also noticed in general on Princess cruises that the level of service drops considerably throughout the week, especially at the buffets. You pretty much have to get your silverware and drinks yourself by the third day, and don't even think about someone willingly clearing your table. Most of the servers on this cruise spoke poor English and were fairly rude Eastern European types. The Princess Live! venue is a disastrous mess. The seats are unbelievably uncomfortable and the audio/visual situation was horrific every time we went there (we went to a bunch of trivia nights as this was one of the few things we could do as a family). We much preferred Club Fusion on the Caribbean Princess. The pools are tiny and the fountains are a waste of space. Too many people, not enough chairs or towels. Although this is probably pretty common on all cruises. This cruise seemed to have way too many people though. Take out the fountain and add at least two more pools. And please stop blaring Movies Under the Stars at full blast all day long. Not relaxing. Highly annoying. Would be nice to just show movies at night, you know, "under the stars". Shore excursions. I have more luck just finding a taxi on my own and going to my own beach. Princess excursions are overpriced and it seems like they set you up to get accosted by locals trying to sell you crap. I enjoyed the Amber Cove excursion, although Princess told us at the very last minute that the roads to the beach in the DR had been damaged and we would have to take a cattle car through the back roads of third-world life for 60 minutes each way. No way to get a refund by the time we found out. Had much more luck getting a cab and ferry on my own and going to St John the next day, which was the best day of the cruise. Antigua was a nightmare. People hawking hair braids and assorted crap the ENTIRE TIME while we were trying to relax. Would not ever, ever go back to this island, or ever buy a "beach break" excursion from Princess again. They are too rushed and at this port, they made us stand in the direct sunlight for 45 minutes while the idiot tour guides ran around like chickens trying to track down the bus drivers. Also got accosted to buy trinkets on the walk through town. Bad, bad, bad. Overall, highly disappointed in this experience and this supposed "newer" ship. Would have rather gone on Caribbean Princess again, honestly. Princess is becoming cheap, rude, and non-family friendly at a rapid rate. Will not sail with them again, I don't think. Probably will go the Disney or Royal Caribbean route next time. Read Less
Sail Date March 2017
The incompetence continues, my selected sail date shows the itinerary as a 14 night cruise, its actually a 7 night cruise, even this they cant get right. First I would like to say I have taken 15 cruises with many different cruise lines so ... Read More
The incompetence continues, my selected sail date shows the itinerary as a 14 night cruise, its actually a 7 night cruise, even this they cant get right. First I would like to say I have taken 15 cruises with many different cruise lines so I come to know what to expect and not. Okay that being said. First the embarkation, we waited outside standing in line an hour and 40 minutes because they said the US Coast Guard was not letting anyone on the ship, once inside we were then herded like 3rd graders into sections, not a cup of coffee or water was offered as we waited. I will say 70% of the staff could hardly speak english so navigating around the ship at first was difficult. They offered no daily drink special the entire cruise, there was never any music being played on the pool deck, movies on the big screen, Yes. It was very inspiring and lively seeing couch potatoes (more like baked potatoes) sitting in the sun watching movies. Other than the dining room and speciality restaurants the rest of the staff is less than adequate. While walking to areas of the ship, they would cut you off in your path as they went to and from their stations and kitchen areas, they were obviously annoyed and not friendly at all, best way to explain it is, they were doing a job. The state room? (mini suite) upon kicking my shoes off to relax on the rug was a french manicure nail tip and in the closet area by the bathroom was a used Q-tip, once the clothes were put away and the luggage slid under the bed I saw a crumbled up cookie, ice in the bucket was hit and miss, bed sheets and pillow cases had to be removed by me on the 2nd day, I swear they weren't have been changed if I didn't do that. Food at the buffet was hit and miss, meaning sometimes it was warm and at times cold, it was NEVER hot. If you have cruised before you will know what I mean, when they swap out the trays of near empty food, they take the tray and walk away and come back later with a full tray instead of carrying the full tray to the buffet counter and swapping it out. soooo back on line to get what was missing, no available tables to eat at as the staff took forever to clean off the empty tables, 2 things that really pissed me off and showed how cheap they are (1) they served me a martini is a plastic cup (2) the glasses they give you at lunch and dinner for ice tea, water etc are so small that with ice cubes in it 3 sips and you have to try and flag them down to get more. Smoke cigars? they have a nice cigar bar called Churchhill's it should be called the Cigarette Bar as the room, which is ridiculously small smells like cigarette smoke and there was hardly a empty seat even IF you wanted to smoke a cigar. I know you must be saying oh smoke is smoke but as a cigar smoker just like a wine drinker there is a certain flavor to be desired. The room itself was filled with dirt white ash trays and empty cocktail glasses. This is no lie, the only time I saw staff in there was when they were on cigarette break, yes thats right the staff co mingled and smoked along with the guest. I brought along 3 cigars and I was able to smoke one (2 am place was empty) the other 6 or so try's the place was packed with cigarette smokers. I am a retired building superintendent for over 20 years so my eye for cleanliness and working order is keen, that being said most the glass doors, counters, elevator panels and handrails always had hand smudges, the places that had ledges like door frames and picture frames never passed my finger wipe test, which tells me they staff does does do its job and that's all on management not doing their job, which in turn is the trickle down effect. If you are going to do a beach excursion, just get off and grab a taxi. It cost 4 people $24 round trip as opposed to $39.95 per person getting on a bus, but to be fair ALL the cruise lines rip you off, I just wanted to offer some advice on excursions. I could go on with other examples and comments of displeasure from other passengers but i do think you get what I am trying to say. Oh! remember the line on embarkation i mentioned at the start of this review??? on disembarkation we passed the passengers waiting to embark and needless to say the natives were restless, I stopped and asked a couple if they have been waiting long and they said yes and that the US Coast Guard wasn't letting passengers on until the ship was cleared. Wash, rinse and repeat. Read Less
Sail Date March 2017
I just took my first Princess cruise. I was very disappointed. 1. No hair conditioner? Even 2 Star hotels supply this. Especially now, that TSA won’t permit more than 3 ounces of liquid etc., and there was no warning! The product in ... Read More
I just took my first Princess cruise. I was very disappointed. 1. No hair conditioner? Even 2 Star hotels supply this. Especially now, that TSA won’t permit more than 3 ounces of liquid etc., and there was no warning! The product in the showers and Thermal Suite changing room, labelled “Shampoo and Conditioner” do not work. The shampoo in it overrides any conditioner, and one merges with brittle, crackling, dried out hair. I had to put Coconut Oil on mine to get a comb through it. 2. The pools are FREEZING! And crowded. Some of us enjoy swimming in the evening, when the massive crowds have dispersed, and we don’t have to worry about skin cancer and damage. I know your ships travel all over the world, and there are only a few places and times of year, that the water will be warm enough naturally. Also, no retractable roofs? My ship, the Regal, left for Europe after I got off. The Atlantic in April is cold, and windy, as is Europe, often, especially in the North. How does anyone use the pools under such conditions? And why are there no adult only pools? During daytime, the pool areas looked like Coney Island on July 4 - nightmare. And the hordes of near naked bodies draped everywhere, soaking up the sun, made one feel as though they were in a sardine can. Also, the pools are listed as being open ‘till midnight, but were closed by 10:30. I was told the staff go up there, and if no one is around, they close the pools. But passengers will often plan a late swim,based on the information provided, gleefully head up to the pool at 11 PM, and find it closed. Makes no sense. 3.We had to wait, like refugees, over an hour, after getting through the line to check in, because the Coast Guard was conducting it’s bi-annual check. Understood, but why weren’t we contacted to put off arriving ‘till later? After checking in (and being handed medical forms to fill out, even though we’d filled them out online?), we were herded into a huge warehouse, and ordered into areas, on folding chairs. A rude woman came by and yelled: “Don’t leave anything in the isles, or someone will trip over it, and SUE you! Yuk yuk yuk!” Is this the way to speak to passengers? Or TREAT us? I felt like I was a criminal. Or a refugee just arrived on Ellis Island. Horrible. 4. We finally got on board, and no one could get an elevator up to their cabin! Many of them said: “reserved”. Why would the ship reserve elevators, for other uses, just when 3000 people are trying to get up to their cabins? And staff were not trained properly. Several desperate people decided to walk upstairs, but we were directed to stairs that ended in doors, leading to employee areas! 5. I saw staff using passenger elevators. This too, contributed to the endless wait for elevators for the duration of the cruise. Don’t they have their own elevators? 5. The bathrooms look institutional, like a hospital or something. We go on cruises to feel elegant - not sure I understand the decorating choice. 6. Why were there no closet doors? I felt like I was in a student dorm. 7. The people clearing our plates, should not also be the people bringing us coffee, juice, tea etc. Unsanitary, and contrary to trying to keep us all well. (I got bronchitis and Laryngitis on the cruise, and had to take antibiotics etc.) 8. My Steward would repeatedly fold my wet towels, and put them back on the rack. I’d go to get a fresh towel, and it would be sopping wet! Who DOES that? I had to leave him a note - explaining that wet towels will NEVER dry, if folded up and packed tightly into a rack. 9. The cabins are small, even my “Deluxe” balcony, and the walls thin - I could hear the man next door sneezing all the time. And the balconies are teeny. Why? 10. Why are the tile loungers in the Thermal suite not heated? 11. The towels are old and need replacing. Also, not the best quality. 12. No DVD players in cabins. Many people like to bring their own selections. 13. The CFL light bulbs are horrible. They give off awful light, are bad for the environment, and are bad for us humans as well. 14. No magnifying make-up mirror in bathroom. 15. No coffee maker in cabins. 16. I ordered hot chocolate one morning, and got a pot of water, with a little chocolate powder dissolved in it. Disgusting! I checked, and it’s the same in the Horizon dining room. 17. Costa parked next to us in Antigua, and literally BLARED steel drum music on the dock, from 8:30 AM ‘till around 5 PM, at which point they switched to recorded disco, blasted at such a level, I thought the buildings in town would shake and fall down. My balcony was facing this mess. Earplugs dd nothing. Since Princess owns COSTA now too, can they explain to them that this is impossibly inconsiderate? 18. My first day using the Thermal Suite, my locker broke and I had to wait a half hour, to get into it, and be able to dress and leave. They said the battery in the lock died or was low. May I suggest reverting to old fashioned KEYS, that don’t have batteries that die? 19. Many complaints over incredible RUDENESS of passengers, not allowing people to exit elevators before they pounce in, stuffing themselves onto overcrowded elevators, instead of waiting for the next one, and complaints about elderly “Elites” throwing family’s towels off chairs etc., yelling: “It’s been 15 minutes!” etc. Really disgraceful. Perhaps some gentle reminders to let people off elevators, before charging in? 20. The lights on the balcony never go on. Apparently, they interfere with the bridge’s visibility. I don’t get it, as virtually every other ship going manages to go with balcony lights on? Very disapointing - not being able to sit on your balcony at night, with a glass of wine, and gaze at the sea. It’s just black. Can’t see anything. 21. The incessant BLARING on the pool deck, from the giant movie screen. I understand movies at night - but they had that thing going ALL DAY- concerts, sports, you name it! What happened to a peaceful cruise? Contemplating the beauty of the sea, and the sound of the waves? Reading, napping, exercising, talking? 22. I took the Blackbeard’s Castle tour. We waited outside in blazing sun, for 30 minutes, while local tour guides scrambled, arranged, and re arranged who would go on which tiny bus. No air conditioning on mine. I thought I would pass out. I didn’t wear sun block on my legs, as I thought I was getting right on a covered bus. Then, the tour bus driver pulls us into this place where all his friends are selling tourist junk. Another half hour. The castle itself, takes ten minutes to see. I could have WALKED there. Horrible experience. 23. Antigua has been turned into a sort of Vegas/mall, with endless shopping everywhere, then, a restaurant, with giant pool, with swim up bar. The pool looked nice, (except for anyone pale), but, what’s the point? One goes to the Carribbean to discover. If one just wants shopping, why not go to the local mall? Or Miami- if you want shopping, with HEAT. 24. I asked for a bathrobe, and the steward said they were all out, as they were being laundered. The Spa loaned me one, after being locked out of my Spa locker, then, upon entering my cabin, the Steward had produced a robe. Weird. 25. They are trying to sell to you, every five seconds. I heard one man complain, that he went to an art exhibit, they processed his credit card rating, found he had a high credit rating, and thereafter, pestered him mercilessly to buy paintings costing thousand and thousands of dollars. 26. The tiny plastic cups used in the Horizon dining room to serve you juice etc. are so small, you drink the contents in one gulp, and then waste the rest of breakfast, flagging down waiters for more. How cheap can you get? 27. Limited room service menu. On other ships one looks forward to having delicious items delivered to you cabin. Not here. I've been on 4 Cunard cruises, a Viking Ocean cruise, and Windstar. This was NOT acceptable. The positives, were the staff in the Spa and Salon. The staff in the main dining room - but clearly, harried, understaffed and overworked. They do a great job, despite the circumstances. Also, the gentleman from Italy, in charge of the Sanctuary area - he is top form - as the entire ship SHOULD be. Read Less
Sail Date March 2017
We got the cruise through Venetian casino, with all the upcharges it was far from the free cruise we were told. The food was super bad and it was served at all venues. the only way we got a good meal was to pay a upcharge !! The ... Read More
We got the cruise through Venetian casino, with all the upcharges it was far from the free cruise we were told. The food was super bad and it was served at all venues. the only way we got a good meal was to pay a upcharge !! The service for the most part was far from friendly except for our cabin steward. We have cruised before but not with Princess but not to worry we will never make that mistake again. There was many unhappy cruisers and also had the same opinion about Princess cruise line. The entertainment was good at best but not anything like we were expecting for a "upscale cruise". The pools closed pretty early in the evening. The movie under the stars was fun for my wife and I. We know you can't please everybody every time and we are just average people but still with the investment we had in this cruise it should have been much better than it was !!! Read Less
Sail Date March 2017
I chose this cruise because it was a dance cruise USA dance chose this ship because we had such a good time going to alaska we had everything set up with the front office we were suppose to have our own dance areas for lessons and our ... Read More
I chose this cruise because it was a dance cruise USA dance chose this ship because we had such a good time going to alaska we had everything set up with the front office we were suppose to have our own dance areas for lessons and our nightly dances what a joke ship wasn't any good , cabins were very small not like with alaska dining we were supposed to be sitting together entertainment was about average nothing great not like rccl or hal service was poor at best didn't care for your special island princess kay if you want to see how to set up a island for entertainment look at rccl and holand america that was a really great experience there they had horse back riding in the surf also para sailing i would never go on that cruise line or go on that ship poor excuse for a cruise i've been on 6-8 cruises and that was by far the worst you should check out some top notch ships Read Less
Sail Date March 2017
The ship was too crowded and there were lines everywhere.It seems like the ship cannot accommodate the large number of passengers in the common areas like the lounges and atrium. The food was terrible (cold, poorly plated and tasteless). ... Read More
The ship was too crowded and there were lines everywhere.It seems like the ship cannot accommodate the large number of passengers in the common areas like the lounges and atrium. The food was terrible (cold, poorly plated and tasteless). The drinks were overpriced and poorly made. I was overcharged for drinks and when I went to customer service to have my bill corrected I was treated like a criminal. The shore excursions were a ridiculous waste of time and money. The history lectures were boring. The service was sub par .All staff need retraining on customer service. From start to finish, there was something very off about this cruise. Disembarkation is still a joke! We were given the wrong tags and had to go to customer service to exchange them. Our host in the platinum lounge disappeared for 30 minutes! I will not sail on another Princess ship any time soon after this disappointing cruise. Read Less
Sail Date March 2017
Most of the staff members were very rude, especially towards Americans. ( Very specifically, Frank at the Front Desk - when I questioned an erroneous charge on my bill he rolled his eyes and said "You must be American"). ... Read More
Most of the staff members were very rude, especially towards Americans. ( Very specifically, Frank at the Front Desk - when I questioned an erroneous charge on my bill he rolled his eyes and said "You must be American"). Constantly erroneously overcharged on our ship board account and had to go to the front desk everyday to question it and have them removed. This was our 2nd time cruising with Princess and we brought 10 people with us who had never cruised with Princess before, and are likely to never do so again. Also, my husband was served glass in his drink. They didn't care, and didn't offer an apology. The servers and staff members involved lied on their incident reports and we were lied to about the disciplinary measures that were taken to address the matter. This ship is not worth the additional price. They treat smokers like 2nd class citizens, putting the main smoking area on deck 17 at the very back of the boat away from the main entertainment and bars, with not so muich as even a built in speaker to offer any entertainment. The bar 1 deck below that serviced the area would close at 10pm every night despite there being 50-75 people there. Read Less
Sail Date March 2017
We have been on many Princess cruises---I am Platinum Class, my wife is Elite class. This will be our last time, the quality has greatly detiorated The ship itself had been recently renovated nicely Embarkation & Debarkation were ... Read More
We have been on many Princess cruises---I am Platinum Class, my wife is Elite class. This will be our last time, the quality has greatly detiorated The ship itself had been recently renovated nicely Embarkation & Debarkation were fine, cabin was nice; dining was the problem. The anytime dining room has had the same menu for years, it really needs revamping; boring! Horizon Court & Bistro were marginally better. Very poor service our last night; one waitress for several tables with no help. So-called 'specialty' restaurants were way over-priced {$29.00/each surcharge}; we dined at all of them. The worst was the Crab Pot---terrible seafood, not fresh, as was all the seafood on board. Entertainment: except for the magician, second or third rate. One could not hear the dialogue at the movies under the stars. Shore excursions vastly overpriced, double what you could get at the dock. Service was good. The Medical Center's charges were exorbitant; my wife got the flu on board. That's it for us! ~~ernesto~~ Read Less
Sail Date February 2017
We chose this cruise for the ports. The cabin was just ok. When we arrived there was black dust on the desk no ice and no bathrobes as we requested. We had to request several times from the cabin steward for ice and the bathrobes. ... Read More
We chose this cruise for the ports. The cabin was just ok. When we arrived there was black dust on the desk no ice and no bathrobes as we requested. We had to request several times from the cabin steward for ice and the bathrobes. Finally the 2nd evening we received them. He did not seem to be a very happy person. The cabin even though we paid for a deluxe balcony cabin, it was smaller or the same size as the Ruby or Grand Princess the balcony was so small. The food was absolutely terrible we had the tradional dining in the Allegra Dining Room and the menu was terrible. Hamburgers, spagetti chicken pot pie to name a few. I spoke with the Maitre D and he just shrugged his shoulders. This menu has gone really downhill along with the service. The food was not what we are used to being served on Princess. We met a couple from Florida who said they complained the first two nights in the dining room about their dinners and nothing was done, so they had no other alternative, but to go and pay each night at either Sabitini's or the Crown Grill. They even mentioned that maybe Princess was creating these terrible menu's in the dining rooms to force the guest to go to their specialty restaurants and pay for their meals. There were several other things we encountered, but I do not wish to publicly express. I contacted Princess about those things. Also, I booked a massage on line before our cruise and the price that I was quoted was 176.00, however when the massage was completed they charged me 195.00 plus tip. I went back down to the spa the next day to have them correct it. The spa manager told me that the price when I book through the computer does not come through on their end. I said that is really strange I book a massage online every time we cruise and this is the first time they overcharged me and the price came over incorrectly. When we went on the Beach Break with Lunch in Antigua we were notified at 12 noon that it was time for lunch. My husband and I got up along with the other couple we were with and proceeded to get in line for lunch. When it came time for us to be served there were no hamburgers left we received one piece of chicken and a salad. Totally wrong they should have had more than enough food for everyone. This was our twelvth cruise on princess we were moving toward elite, but I am really not sure that we will be sailing with Princess again. We may be going back to Celebrity. Read Less
Sail Date February 2017
I have sailed Princess from the early 90's and believed they were one of the best cruise lines until this last voyage on board the Royal Princess. The dining room food was no where near the quality or presentation that they have been ... Read More
I have sailed Princess from the early 90's and believed they were one of the best cruise lines until this last voyage on board the Royal Princess. The dining room food was no where near the quality or presentation that they have been known for. There was a lack of any activity planned on the upper decks so I would give the cruise director a D- for planning. We were looking forward to a fantastic vacation as we have had on all of our other cruises and was totally dissatisfied. I called and emailed Princess to voice my opinion of the terrible time we had with them and to get some kind of idea on why the awful change in the way they are now doing business but I have not heard back from them. Looks like this is the new future of Princess and it will be the last cruise we will be taking with Princess. Inquiries at Princess seem to go unanswered! Read Less
Sail Date February 2017
This is my first and most likely ONLY trip on the Regal Princess. Since the Royal Princess is of the same design, I won’t be traveling on that ship either. There are many physical/design reasons, which apply to both vessels that are most ... Read More
This is my first and most likely ONLY trip on the Regal Princess. Since the Royal Princess is of the same design, I won’t be traveling on that ship either. There are many physical/design reasons, which apply to both vessels that are most inferior. There are more passengers, but the elevator configuration is the same as the smaller Emerald, Ruby, etc. ships. How can more staterooms and floors with a significant number of additional passengers be added without any additional elevators? There were many times when a wait of 10 minutes or more for an available lift to stop. We had a mini-suite and the balcony was embarrassingly small. There were two chairs, a foot stool and a table which filled the balcony. There was no way two people could be on that balcony. How is this a good idea? Something more than a mini-balcony is expected when paying for the luxury of a balcony, especially on an extra cost stateroom. The entertainment was another HUGE disappointment! The production shows had larger participants than usual, but quantity does not equal a quality production show. The dancers, who have practiced and rehearsed to perfection were always in the dark. The spotlights were on the singers. We can hear the singers without the spotlight, we can NOT see the dancers without light. What a disappointment for those kids who have worked so hard to just dance in the dark. That is really unfair for both the audience and the dancers as well. Why are there spotlights facing the audience? It is difficult enough to see what is happening on the stage and then that becomes impossible with these more aggravating spotlights. Who thinks that is a good idea? Finally in regard to the Princess Theater and other venues as well … why is the sound over-modulated? We have average hearing, granted there are a LOT of Senior Citizens on the ship, those with hearing issues have hearing aids. The rest of us can hear fine. Why is the volume levels “ear harming” loud? This is supposed to be “entertainment” not irritations! The Horizon Grill and Horizon Court are a total embarrassment for Princess! It was worse than the cramped Horizon on the Emerald or Ruby. Where are the plates? Why aren’t the plates where the food is available? Why does the food keep moving? On other ships like Holland America there is signage for what is available – salad, sandwiches, desserts, main courses, etc. There is no such indication on the Regal Princess. That is confusing enough, but then the food moves! One time the hot cereals are in one place, the next time is has moved! How is moving food a good thing for the passengers?? Sometimes the help were confused as to where something may be hiding. Additionally many, almost a majority, of the service people have attitudes. From the pizza or burger area on the Lido Deck to the Horizon servers there is a LOT of attitude! Obviously they have not been trained to help or assist the passengers. They are more likely to argue, not understand or flatly ignore a passenger request. You would expect all service personnel on a ship to go out of their way to please those paying for the opportunity to be NOT served. That is an additional embarrassment for Princess. The lines to see the Future Cruise person was another embarrassment. Apparently Princess wants your money to “lock” you into another cruise. You would think the Princess person would spend more than a few hours a day taking money! It is totally uncalled for to be #24 in line to as a Future Cruise question! I guess the passenger’s time is not a priority for Princess … we are already trapped on-board. What is a couple hour wait to talk with the professional? On a positive note, the food quality was several “clicks” above that on other Princess vessels. Usually Princess food is overly salty. There were many times in the past when salt-free dishes were requested. That was not required this time. Even the soups were not overly salty. That was the BEST thing on this cruise. So … travel on the Regal or Royal if you want to be disappointed. If you want to wait forever to get to deck 6 by elevator for the dining room. If you want to pay extra money for a miniscule balcony. If you want to be ignored by the service staff. If you want to have totally disappointing production shows. There is more to share, but this is enough! Happy travels … hopefully on smaller Princess or alternative ships! PS-I am at the Elite level on Princess, so I’ve been around the Princess block more than one time! Read Less
Sail Date February 2017
I had only been on one other Princess Cruise to Mexico and also several Holland America Cruises. The design and cleanliness of the previous cruise on the Crown Princess convinced me to book a Western Caribbean Cruise on the Regal Princess ... Read More
I had only been on one other Princess Cruise to Mexico and also several Holland America Cruises. The design and cleanliness of the previous cruise on the Crown Princess convinced me to book a Western Caribbean Cruise on the Regal Princess and a Japan Cruise on the Diamond Princess. I flew to Miami two days prior to embarkation and purchased a transfer from the Miami airport to the pier in Port Everglades. When I landed in Miami, I had an email telling me I had been upgraded. I looked at the deck plan and it was a location that I did not want.. It was above the International Cafe. I had been in a similar location before and found it noisy. I contacted customer service and asked to be changed back to the original cabin. The agent said it should not be a problem but could not confirm until the following day. The agent said we will call you tomorrow. No one called so I called. The agent told me my original cabin had already been sold to someone else and I would have to take the new cabin. I asked to cancel and was told too late. Then, I asked for a supervisor. The supervisor also told me it was too late to cancel but there were other cabins available. I was put in a balcony cabin on deck 15. This seemed better than the previous cabin, but I was still not happy with the selection. On the embarkation day, I went to the airport and to the meeting spot in the baggage claim and found it empty ten minutes prior to the scheduled time. I called customer service, the agent confirmed my transfer and that I was in the correct place. The agent sent a representative to meet me. The representative showed me his paperwork and said I was not on his paperwork. Since everyone with the exception of people that were known to be late were accounted for, the transfer left early. Another bus was on the way for the late people along with some employees needing a transfer. This bus took about 45 minutes to arrive. Passengers and employees for both the Regal Princess and Royal Princess were aboard this bus. The bus got delayed in traffic on the highway and the port. The driver attempted to go to the Regal Princess and port security denied access because of congestion. The driver then went to the Royal Princess and returned to the Regal Princess where congestion had eased. I boarded the ship with fifteen minutes to spare. It still did not get much better. I got to my cabin and could not open the door. I asked a passing crew member for help who replied "I work here I can't help you". Another employee helped me, then I could not lock the door. I called reception who told me I was doing it wrong but will send someone. A cabin steward showed up very fast, tried locking the door and said "it is really broken". He called maintenance who also showed up quickly to fix it. The cabin itself was very nice, very clean and modern. Unfortunately it was also very noisy due to the housekeeping station across the hall and the lido deck above. There was only about five hours of complete silence during the night. The ship was beautiful and designed very well. The ship never felt crowded except the elevator lobbies. The elevators were extremely slow and there was no central staircase. The food quality was better than expected. Although there were some good parts of this cruise, there were so many problems I decided to cancel the Japan cruise. Read Less
Sail Date January 2017
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple ... Read More
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple were unripe most of the time.. No berries or tropical fruits were served at any restaurants. Specialty restaurants ( only 2 fro a ship carrying 2200 + 900 staff) had nothing for vegetarians.. The chefs were invisible and never around for passengers to interact and give feed back.. I am not a fan of fixed time dining every day with same people and Princess seem to relish the idea.. The dining servers everywhere were courteous and helpful.. The cruise line did not acknowledge that I traveled with them in year 2000 to Alaska.. There were many sea days and the activities were very limited.. For example, there was no organized bridge ( card game) and no bridge teachers on board.. The card room was overflowing and no room to play during the day on sea days.. The evening shows were excellent.. The dancers, singers, and the magician on board were excellent.. The comedian was poor.. The cruise director seem to work hard. I was on six NCL, 1 Oceania and 1 Princess cruise before and I rate Princess the worst of them all.. Overall, I will never travel again on Princess.. Read Less
Sail Date January 2017
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