1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews

249 Princess Fort Lauderdale (Port Everglades) Cruise Reviews

This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a ... Read More
This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a two-week scheduled major refit in the Bahamas. It was to leave Fort Lauderdale 3rd April and after 14 N end up in Barcelona and in taking a more southerly heading than most transatlantic ‘repositioning cruises’ and thereby the prospect of better weather. A couple of weeks earlier Princess had issued a notification of a later embarkation time commencing at 14:00 in and that it had to be completed by 17:00! With flight transfers booked and hotels vacation times being well before noon most passengers, including ourselves, arrived earlier. Elite & Platinum captain circle members were seated in one terminal building and the remaining passengers in another. Boarding commenced at 14:20 but was so-slow. This seemed to be dictated / controlled by staff on-board ship undertaking the photo-ID scans – instead of the normal shore-side check-in desk-top webcams (very basic error). In the hour-long queue an American couple cited this cruise as being a ‘no-brainer’ to them as it was cheaper than a 7 night Caribbean cruise. Could it be that Princess anticipated there being some potential problems? Our lifeboat drill was held in the Theatre – where the customary Princess Procedure of scanning-in of attendees cruise cards; to ensure all passengers attendance; had been abandoned. Also advised not to bring with your life vests with you! Bathroom and furniture surfaces in our ‘guaranteed’ inside cabin, particularly the bathroom and wardrobe areas, were filthy. Before attempting unpacking our late-arriving cases my wife gave our steward the task of correcting the situation whilst we went for late Dinner. Unfortunately this ended up with my wife doing a deep clean herself. Being a 4 berth cabin we suspected that some fit-out contractors had likely previously occupied it and had given it some very ‘heavy-use’? That said, there is still no excuse for this serious failure on the part of housekeeping. Upper decks (16+) were akin to an on-going construction site – handrails covered in thick dust windows not cleaned, large rolls of deck ‘astro-turf’ type covering stored on-deck 16 for future laying, etc. Badly stained wooden treads to staircase linking the pool deck with Deck 16 with a fractured tread (no nosing) which was only repaired on Day10. After 40+ years in the construction industry I certainly do not expect to go on a vacation on a luxury cruise ship and be confronted with these sort of issues. Before departure even the Captain apologised over the PA for the state that the ship was in and it not being up to the normal Princess standard(s). He also advised that we would now have to take on ballast (water), ahead of their then being able to fill the pools – expected to take 2days. By way of an apology for the boarding fiasco he arranged for a complimentary glass of wine to be served to passengers over dinner (on day 2) or a ‘US’ beer if you preferred. However a soft drink would be chargeable! Some of the flooring contractors we spoke to at the bar on deck 16 told us there was a further 2 weeks work still to be done, mostly to be undertaken to passenger circulation areas during the night. One good-for-us feature arising from the refit became apparent as we departed from Fort Lauderdale when the ‘Love-Boat’ horns failed ‘big-style’ and had to revert to the traditional 3 blasts (for the duration of the cruise). After 34 nights on-board the Majestic Princess you can soon ‘over –dose’ on that melody! The new bed linen (mattresses?) was a welcome to the ‘very tired’ comments posted in earlier reviews for this ship. New LG large screen television rather oddly did not have numerical channel keys on the remote – just a single up/down button which proved to be a bit of a pain. Nor were they ‘smart-connected’ to the free movies / shows feature on the newer Princess ships. Day 2 - Princess Patter revealed that this ship’s management has a unique way of changing things to suit themselves and not their passengers or, as it later became evident, even their own crew members:- 1) To put back clocks forward at 11:00 AM (6 in total) was explained later in the cruise as having been thought –through ‘by a committee of Manager’s Minds’ to be better and a preferred option ie. in order to give to passengers ‘no loss’ of sleep. No thought was given that passengers would be losing daytime benefit, what most passengers come on cruises to experience. It had obviously not occurred to them that with their being no late show in the theatre either (see below) the bulk of passengers were in bed for 22:00, likewise that passengers can; by their own choosing; always decide to lie-in (as indeed they are well accustomed to when clocks alter at home)! Waiters and cabin stewards explained that ‘we now have less time to do the same amount of work, putting us under more pressure’. More realistically, I suspect that such a crazy decision may well have been driven by the fact that the flooring contractors would otherwise lose carpet-laying time during the night? For the first seven consecutive sea days we were unable to get internet in our cabin (first time ever). I frequently resorted to using a spare desk in the IT department where the Passenger Tech support / help desk was also scheduled daily for 9:00-12:00. Their passenger support was consequently cut short to 2 hours on those mornings! I found myself helping several passengers with their issues, wherever I could. Several times during the daytime the whole internet system went down for long periods, little surprise that half our internet allocation ended up unused. 2) No late show in the Theatre – just at 18:30 (explained as being for those late diners) and 20:30 (for early diners). The attraction of Freedom Dining would normally allow us to have Dinner at circa 20:00 followed by the theatre Show – considered as being the traditional / normal option - as indeed was only afforded to the ‘early diners’ on this cruise! This decision however had serious consequences on early dining passenger experiences (starting at 17:15 for those on fixed dining option) as already strongly vented in several reviews posted on Cruise Critic – taking up to 2+ hours! There were however queues forming for the now even ‘earlier’ 17:15 dining on this ship for the Davinci Restaurant at 17:00 that quickly extended to the International Café most evenings. Normally on Princess ships 18:00 is the early dining opening time. Just as they complained of experiencing poor / long table service we found the reverse. With the Da Vinci dining room no queues and were only circa 25% occupancy. Best described as akin to a ‘super/turbo -service’, being served in 60 – 75 minutes tops, even the waiters had time to socially converse with you, Even the maitre’d had time to converse with us every night and even asked if would like to choose any particular preferences, for something not on the menu, for the following evening (a first time ever). All too frequently, whilst the plates were hot the same could not be said of the food served was not, even when this need was expressed to them when ordering. Returning the food determines that it has to be replaced instead of merely micro-waving - as we were suggesting - as it would have helped mitigate any delays to other table-guests. To take in a show at 18:30, seemingly determined for us later diners by the so-called ‘on-board management committee’, was impractical to us and many more. In order to take-in the sail-away on port days we would have had to go in to a show in our deck-attire. Hence I only made it to two main shows. With there being no circa 22:00 theatre shows the only alternative venues for late evening entertainment were the Explorers & Fusion bars. Both of these are relatively small with inefficient seating layouts with many passengers standing. On Days 2 & 6 they put on ‘A Night at The Movies’ film on in the theatre starting at 22:00 but why they chose not do the same on other evenings seems a mystery. If this change were to be made across the Princess fleet it would prove to be a ‘red-line’ issue to ourselves, particularly with our having a 27 night port-intensive booking later in the year. On Day 2 I asked this same question of Guest Relations and was asked to fill in a form and handed - back to the same staff member. On Day 4 I asked at the desk as to why I had not received a response only to be told that it was not showing on their system as having been logged. If nothing else over the years, I have learned with Princess Guest Relations, to take a photo of any completed forms handed to them. This young lady duly re-typed it in to their system (so they could not lose it again?). It simply read “Evening Shows – Been told by Guest Services that 6:30 / 8:30 are to be every night – Please confirm and if so why no circa 22:00 show? If so is this now to be on all Princess Cruises? If so we have a 27N port-intensive cruise booked on Sapphire Princess later in the year and will be considering cancelling. NOTE – We dine at 20:00 and choose, as always, to take in the show afterwards.” Day 6 – Having heard nothing further I spoke to the same staff member as on Day 4 and enquired as to why I had still not received a response and was told that her boss was not at his desk and to try again later in the day. I was later advised by her that there being no late show and replacing with the 2 earlier ones, was indeed to be a change made “across the Fleet”. Because of the potential cost implications to ourselves were we to cancel, I requested her to re-ask the question of her ‘boss’ who advised her that he “will send an e-mail to the “Entertainments Director”. The ED later advised me of completely the opposite – that a decision regarding this had only been taken on-board this ship, for this cruise only. Again this was explained as being done “by a Committee of Departmental Managers”. Pretty obvious from this response that some serious Princess Staff Training – of their Senior Management - is urgently required! A lesson for Princess –If it works and is well-proven, please leave well alone! Disc –cutting of funnel steelwork + chiselling-out carpets in public areas (impeding fire-escape routes for carpet bowls) what sort of management expertise would determine a need to undertake these day-time operations on sea days – why not do on port-days? Again scant regard or thought was even given for the actual opinions of their fare-paying passengers! – See https://www.youtube.com/edit?o=U&video_id=qJvPc0HW_Iw Conspicuous by their absence were those crew members normally engaged in the cleaning of internal staircase handrails. Along with the lack of any Promenade deck cleaning the first week, these may have been in part due to crew being used in labouring for the flooring contractors? Tables and chairs in Horizon Court were very shabby, many stained and soiled-looking. On Day 3 - at 05:00 I was awakened by noise of forward thrusters beneath our cabin – in mid-Atlantic! At 09:00 the Captain came on the on the PA and explained that we had a passenger in need of off-ship medical attention as did a further passenger from a nearby Holland America vessel. It had been decided (by whom?) in the night to transfer their passenger to our ship. We were then on a heading for Bermuda where a further transfer of both passengers was to be made on to the Hamilton Pilot boat at 22:00. Passengers were later advised that both had since received successful medical treatment. Being much further North the weather and sea-state had deteriorated compared with on our original heading. A further call went out by the Captain seeking passenger blood group donations which proved successful. Day 8 Funchal Madeira - Our first port of call which we last visited in November . As we sat on deck 16 by the bar waiting the advertised sail-away party scheduled for 17:15 the Captain came on the PA at 18:00 and announced that divers were still in the water checking-on dry-dock engineering issues – and advised that it would now be depart between 20-21:00 - finally left at 22:00. The fact that there were relatively few passengers on deck at the time we later related as being due to many passengers being in for their much earlier dining time? Day 10 Gibraltar – Pouring with rain management had ad-libbed and announced that there would be an 11:30 screening of The Greatest Showman movie in the theatre. As it finished the weather had improved to allow us a couple of hours walk in to town. An internet connection was finally available in our cabin. The IT Manager explained that the upgraded system which included a new router, originally scheduled to have been concluded during the ‘dry-dock’ re-fit, had only then been fully operational. Day 11 Cartagena – First time visit for us was a port with ideal berthing so close to the town centre. Across from us was the 360M Euros High Tech Yacht built for a Russian Oligarch (impounded pending a claim of 10M Euros owed to builders! - https://metro.co.uk/2017/02/20/oligarchs-360million-superyacht-impounded-because-he-didnt-fully-pay-for-it-6461932/ Day 12 Palma – The current largest cruise ship, Symphony of the Seas (6,600 passengers), was berthed at the farthest point in the port - en-route from the Shipyard to the Med. Much longer transfers for their passengers, compared with the 50 – 60 minute pleasant walk we had to the Cathedral. Day 13 Barcelona – A slight delay to our arrival time for a full day + overnight stay. Having independently booked a guided tour for 11:00 for the La Sagrada Familia (18E each) we hopped a taxi from the port terminal for the four of us (28 Euros). This worked out at 25 E pp compared with the $75 ship tour cost. A locally -operated coach shuttle service frequently runs between the port terminal(s), taking you close to / from the Columbus monument, costing 3E each way. The ship charge for a shuttle coach was for $8 each way. Day 14 Barcelona – With a late afternoon flight departure we booked the Ship’s Barcelona tour which included dropping us and our baggage at the airport ($70 pp) and was supposed to last 3.5 hours and including 2-3 stops (Coach No.23). After a stop at ‘La Sagrada’ and their missing-out on the opportunity to do the intended stop at the Olympic Stadium (for Panoramic views over the city) and only 1.5 hours in to the tour, the guide announced we would then start the journey to the airport (20 mins away). After strong passenger exchanges they decided to return via the Placa d’Espanya, a heavily congested traffic route, and literally had to squeeze the coach in to the Museum coach-park. Given a max 10 minutes for photo-call overlooking the city. We would certainly not recommend this ship tour option. With the Captain’s Welcome speech on Day 3 making no reference to passenger nationality numbers it was apparent that there were not many of us from the UK / Europe. Later in the cruise, sight of the ship’s manifest revealed - Total passengers 2,892 (of 3,080 Capacity) - USA -2072 Canada-557 UK- only 91 The ship had however reported a full complement of passengers leaving nearly 200 empty or likely contractors still on-board? Lessons learned for the future – After 7 transatlantic crossings we would never consider Princess again for such a cruise – such stupidity and co-ordination failures on the part of management begs belief! Cost – Cutting Changes (across the Princess Fleet):- Abolition of Happy Hour(s)! (was previously a buy1 get 2nd for $1+15%) Wine Tasting – Of the 6 place-mat the No6 was always a Madeira sweet-style wine (originally in a collectable souvenir glass) and is now for a glass of chilled water! Champagne Hoop-La – It used to be a bottle each for the first 5 winners (could also be served chilled in restaurants) but was a single glass offering of ‘bubbly’ for each ‘winner’. Almost begrudgingly they had to open a second bottle! Canapes on Formal Nights (Elite perk) – The 3 each now reduced to 2 (had previously removed a chocolate - dipped strawberry offering). Chocolate on the pillow maybe next – who knows? Not long ago the Cruise Director was considered to being ‘one-down from the Captain’ in terms of hierarchy and standing bringing with them considerable entertainment experience. They were also solely responsible for all on-board entertainment including the selection of the guest artists. More recently with Princess and P&O sailings, and again on this ship, we now find younger recruits, best likened to being holiday camp entertainers; as is borne out by their CV’s; being given that same job-title. We find them to be rather immature and come across rather loud / brash. Ask them a question that they cannot or do not wish to answer and you are more likely to be told that they are now responsible to an Entertainments Director and that you may wish to take it up with them. (A reverse to any cost – cutting or do they come on a 2 for 1 salary package basis?). We found the normally entertaining and informative Wake Show to be cringingly embarrassing to watch and only worthy of turning to another channel. In the Marriage Match Game Show (a ‘Mr & Mrs type show), held in the Explorers Lounge, the ‘laddish’ style behaviour of the Cruise Director only served to promote some obscene ‘memorable moments’ responses from one particular couple. More akin to a Stag-night party and unworthy of this self-promoted premier branded cruise-line. Our experiences on this cruise only served to never pre-pay gratuities, as promoted by Princess and other cruise lines. In a recent e-mail the return voyage of the Crown, to Fort Lauderdale, from ‘Rome’ on 3rd November 18, was being marketed and has prompted me to post this review. It will be interesting to learn as to how Princess would propose to address some of the issues raised here – particularly their time-fixing for putting-back the clocks one hour on each of those 6 sea-days. Based upon assurances given by the Entertainments Director, we remain more optimistic for our next 2 cruises – both on the Sapphire Princess. Fortunately, since it arrived in the UK after it’s refit in Singapore it has been getting very positive reviews. Happy Future Cruising. Read Less
Sail Date April 2018
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we ... Read More
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we told our cabin person he told us he had let guest services know about it and that the bowl would not flush in the morning, and they still had not taken care of it. We waited about an hour till it was taken care of, but no one came to sanitize it. We will be getting in touch with the CDC about this situation. They really had no idea who came to the muster drill, the scanner was not working, and no one took cabin numbers, putting everyone on board in danger in the event of real trouble at sea. We went to dinner and when we came back my wife went in for a shower, when she came out of the shower she realized there was no towels or robes in the bathroom, just the bath mat. I called down for towels 3 times, it took close to an hour before they were brought to the cabin. my wife dried herself with the bath mat. We had no air conditioning For the first two days they said it was fixed but it was not. We had to have someone work on our bowl in the bathroom 3 or four times. The same with the air conditioning. The first 7 days of this 14 day cruise where pure hell, the second 7 days where better. We sent food back more times on this cruises then we have in our 60+ cruises before this, and so did our table mates. We have 3 more Princess cruises booked, and are about to cancel them! Read Less
Sail Date April 2018
Hello, this may be my first review on Cruise Critic, but i have cruised over 30 times and consider myself and my family seasoned cruise travelers. I will try to be as detailed as possible, and hopefully others will not make the same ... Read More
Hello, this may be my first review on Cruise Critic, but i have cruised over 30 times and consider myself and my family seasoned cruise travelers. I will try to be as detailed as possible, and hopefully others will not make the same mistake as us, by going on Regal. What prompted me to write this review? Well this cruise had to be the worst cruise my family and I have ever taken. Details: 1. we had a party of 7 adults and 4 children booked in 4 different cabins. 2. Cabins: Fiji Suite C101, 2 balconies on deck 10, and 1 inside cabin on the same deck. What was included? I will base my review mostly on the suite, and include some aspects that are relevant from other cabins as well. Princess website list of included suite amenities: https://www.princess.com/downloads/pdf/ships/PrincessSuite_eFlyer.pdf given, that some of them such as spa thermal suite options are not included. Upon arrival to the port, nobody had any idea about prior embarkation and two old men that welcome everybody with Princess badges specifically had no idea about it, on top were very rude and careless. Had to wait in line for everything with everybody, even at the check in. So something that should have taken less than 10 minutes, took over 2 hours. Keep in mind, we are traveling with 4 kids ages 13, 6, 5, 1.5 years of age. After this horrible wait, we finally made it on-board. Normally we are escorted straight to the suite, but this time, nobody gave a rats ass. After leaving our carry-on in the room, we decided to go on the upper deck to let the kids loose, however, there is a major problem. You have to wait for an elevator for over 30 minutes, before you might get lucky and squeeze in. They only have 3 sets and total of 14 elevator for 4000 passengers. Concierge, SPA, and rest of pre-planned reservations. Part of the services that are included are concierge services. Well forget about that. Tried calling 2 times with wait times of at least 30 minutes, and was just transferred automatically to front desk, who were completely useless. We tried to make reservations for the "free" specialty dinning on 1 day, but couldn't get through to anybody. During the rest of the cruise, I was only able to speak with concierge 4 times, and 3 out of 4 times were during last day at sea. they only have 1 concierge with limited hours for ALL the suites. Our concierge was very nice, when we got to speak to her, and did help us out toward the end of the cruise. Then we walked down to the spa, and tried to make reservation for massages for my wife and myself. Well guess what? 1 hour wait in line. Staff barely speak any English. $400 for 75 minute massage and they had the audacity to tell me that they only had one spot in 2 days. We agreed, also was promised as part of the package for massage to have access to the saunas before the massage. On the day of the appointment, we came down to the "great and luxurious" spa about 45 mins before our apt, to relax and enjoy the sauna before the massage. Greeted by rude Asian woman who can barely speak any English (Which is a trend on this cruise ship). I was given a key to go change and put on provided bath robe, but my wife was directed to the waiting area and told that they don't have any clean robes or shoes or lockers at that time. Wonderful way for a spa to welcome guests. After i changed, i join my wife at the waiting area, and questions about the sauna, to which i was told immediately that we have to pay extra. After requesting to speak to the manager and 20 minutes later, he decided to come and see us, and told us that sauna is not included and whoever promised us access was lying. so now we are sitting their waiting for a massage for 45 minutes. Our apt. was suppose to be at 4pm. masseuses came out at 4:15 and took us to the massage room. Their they questioned us for over 10 minutes and finally we were on a table and our "75 minute" massage began. However, at exactly 5:15, they stopped and said that it is over. We were highly disappointed. After we came back up to our rooms, i called the manager, and after his research he called us back 3 hours later, and said that we did in fact were shorted our massage, and the best he can do was to discount our rate 15% for a 45 minute massage that we received. I didn't argue and decided to address this issue with front desk manager later in the cruise. Two days later, i had a few minutes to stop by at the front desk, and after a short conversation with the frond desk supervisor, was told that I am out of luck, and that whatever spa manager said, goes. This is one of largest frauds that Princess is committing, since my mother-in-law went for a couple of massages and was shorted at least 15 minutes on each one as well. Management knows about this problem, and is simply committing fraud without even hiding it. STAY AWAY FROM THE SPA, or set a timer from the second that they begin, and leave it in front of their faces during the whole massage, because they just care about money. Also tips are automatically included, without an option to remove them, on top of your bill. Food Food was average on this cruise ship at best. Buffet had almost the same thing every day. Quality in the buffet was decent. We ended up eating there 5 out 8 days. Main dinning room has a very bad setup as well. When you make a reservation, you are still forced to wait for 20+ mins to get a table. Same time that other passengers wait who just walk in. We ended up going to Italian rest. on board, and presentation was good, but their pasta's are horrible. Very hard, and dry. Bar service is long, and our server didn't know any drinks, nor names of requested alcohol. Toward the end of the cruise, most of the fruits where either too green or stale. Bar Service and Drinks I don't drink a lot, but decided to opt-in for the unlimited package, just so i don't have to worry about anything. It costs $60 per day. However, they don't tell you is that it is far from unlimited. You can only have 15 alcoholic beverages per 24 hours, and can only order 1 drink at a time. This meant that you cannot get 2 of anything in 1 bar per order, even cheap purified bottles of water. I started drinking one of their higher end rums (Pyrat), but magically enough, that by the 2nd day, all of the bar ran out of the rum, and only had 5 dollar cheap rum. Most of the bar tenders only know 2 or 3 cocktails, and when asked to change one ingredient, just look at you as if you started talking to them in different language. Bring your own wine on-board, and enjoy it, since everything they have is not safe to consume, due to them mixing different alcohols together that have the same color. Casino: One of the worst ones I have seen at sea. Have about 10 table games, and 50 or so slots. If you enjoy playing anything larger than 5 or 6 dollar bet, they don't have it. Sometimes they open $25 bet Black Jack table. Every Blackjack is machine continued shuffled, and due to the company not being registered in U.S. they don't have to follow certain guidelines. So I think majority of people who played lost all of their money, with odds staggered so much against the players, that it is obvious, and not even fun. Some of the dealers are decent, most of them barely speak any English, and act as if they are doing you a favor by being there. Stop #1 - Princess private island in Bahamas. Tender stop. One more advertised perk of a suite is to get priority tender. I guess Regal staff was not informed of this, and had no clue what that means, because when we came downstairs, they put us in queue with the rest of passengers and was forced to wait for 30 minutes. Princess uses tenders from the island, they are staffed by locals, not Princess crew. Once we made our way to the tender, nobody helped us with stroller. Everybody was stuffed like sardines on the boat, and one of the local operator tried to force us to put all the kids on the laps. When confronted, he started swearing in front of the kids, and complaining. There were 2 Princess security officers 5 feet away, who said or did nothing to help. On shore, nobody was able to advise anything about activities or about beach chairs and umbrellas. I found one local who was in charge of the beach, and was told that every single umbrella was reserved and they had none available. This is absolutely ridiculous. We found a couple chairs under the tree, otherwise we would be forced to go back on to the ship, since everybody would have a heat stroke. On board, i purchased a liquor package that is suppose to be unlimited but later found out that i could only have 1 drink at a time, and max 15 alcoholic drinks per day. I can't get water and alcohol at the same time when weather is at 90 deg plus. Also water that is served everywhere including the cruise ship is purified cheap water, not is spring water, and only small bottles. 1 liter bottles are available and are excluded from "unlimited package" that cost $60 per day. After a very uncomfortable stay at the beach on the way back, we noticed something really scary: Bar staff at preparation to leave, took all open bottles of hard liquor and poured different types of alcohol in 1 bottle. Our whole party saw this, and staff didn't ever care to hide this. They were doing this on the concrete deck without any care for poisoning people, nor contamination. Last, I did not know that Drones are not allowed on the cruise ships, but nobody at security, or at check-in said anything even tough i was carrying it on my should the entire time. I recorded a few videos from the island, and never turned it on on the ship. When coming back from the island, security stopped me and forcefully confiscated the drone with a promise that they would bring it to my room the during the last night. This is fine, since it is their policy, but this should have been told to me during initial security screening in Ft. Lauderdale. I would have just left it in my car. Days 2 and 3 - at sea. During these days, there is not much to say. Ship was at capacity and since there are only two areas for people to hang out, it was packed and unbearable to even walk at. I walked in to see what kind of art hey had, and was told that I couldn't buy anything, and had to attend an auction to even have a chance to buy something. Jewelry store had a very limited selection, and packed as well. Forget about getting table for 11 people, barely found a 3 small tables across the whole buffet to sit in. Day 4 - St. Thomas US. V. I. We have been to the island at least 4 times. We didn't really want to do any excursions, but just go to the beach and relax. Once incident that happened made me very upset. We negotiated with a cab driver (open bus safari pickup trucks) that hey won't charge for the children, if they sit on the lap. On the way back, without saying anything at the pier, driver demanded full charge even though kids were sitting on the lap. So Don't count on them honoring your deal. Day 5 - St Marten Great stop, great shopping, good beach a short ferry ride from the ship. We knew the prices, and the beach, so nothing out of ordinary. If you want to purchase alcohol or tobacco, go to the large duty free store right at the main ferry dock. they have very good prices and selection. Also you know you will get more or less authentic items. Same goes for cheap things, buy them in the city. Everything in the port is marked up 1000% and no negotiations. Day 6 and 7 - at sea. Also nothing new to add except that forget about seeing any shows, unless you come to the theater 2 hours before show begins. They had 500 seats for 400 passengers, and nothing else. No other entertainment you can go to. Casino Day 7 - Disembarkation. Was rushed out from the suite by 8am. by the room Stewart. I called to the front desk the night before as well as in the morning, and was advised that my drone will not be delivered to my room, but needed to be picked up before the bridge when they scan my card out. Once we made our way down to the exit, security team that consisted of another 2 crew members, that did not speak any english, and was told that my drone will be at customs. After calling for supervisor, i was told the same thing. The security officers at that checkpoint were hiding their names, and would not identify themselves to me upon request. I believe this is a direct violation of Princess policy and unsafe for passengers, since anybody can put on security uniform and do whatever they choose. Obviously nobody knew anything about priority disembarkation. I think Princess has the worst luggage collection and customs setup ever existed. There are 4 large rooms with every-bodies luggage. Then all 4000 passengers are directed into 1 line to go through customs. Average wait time is 2 hours. Once we exited, after 3 hours of "priority disembarkation" I was very happy to get of and finish this nightmare. In conclusion, (if you got this far) I would say Princess really need to get their act together, and deliver proper and honest service. At this point, it simply does not exist, and if you are paying for any amenities extra, might as well save your money, and spend it elsewhere. I don't think I will ever consider Princess for another cruise, until i see some major changes. STAY AWAY if you want to have a good time. Read Less
Sail Date March 2018
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. ... Read More
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. We sat for 2 hrs before we could board ship worst boarding we ever experienced and we have been on many cruise lines. Princess created the wait. Relaxing at pool deck 17 and they started construction on kids pool before dry dock. Noise was so bad everyone came in. Customer service employees were very rude at counter when brought complaints to their attention. Anytime dining was a joke since you were told to wait 1 hr and we arrived when the doors opened at 5:30 and all tables were empty for 2 and 4 people so why were we waiting?? we had to switch to 1st seating dining. They kiosks were always down to check your acct. could never see our acct. do not have it on the room tv. Princess is not what its cracked up to be! Read Less
Sail Date March 2018
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized ... Read More
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized with little to no signage.A safety issue as well, since no mobility “parking” spaces for wheelchair and scooters, those in that situation just park where they can and we have photos of exits, etc., being blocked and no control of this from staff. Also, the ventilation in the cabin worked on and off, often too hot to sleep in....it was at least 75 degrees at night, which the staff said was totally acceptable...not to us or many, and ther was a lot of complaining about this, and also the fact that there is no cool water for a shower, only quite warm to hot. This is not only uncomfortable, but can be a medical issue to people who are very heated from the saunas, Spa (also no cool water there, for a cool down shower after sauna and steam room use), and being hot from beach and pool as no cool water in showers anywhere. Our cabin Stateroom service was marginal at best. Public bathrooms both on the Ship and their private Island were often dirty, and I personally observed, TWICE, a staff member falsifying the record at the bathroom door, as to when and what time bathrooms were checked. Wasn’t part ofPrincess’s fine of $40 Million Dollars for illegal dumping in the ocean, included the U.S. Justice Dept. finding Princess falsifying records...,read about it on U.S. Dept. of Justice website. I could go on and on with a plethora of problems on this Ship which is very beautiful, but we had so many hassles, I would warn folks to be very cautious about using Princess. Also, they are very slow about fixing things and you have to handle them. Also there were times the front desk would not answer the phone and I had to walk down there in my pajamas. Poor laundry service. Read Less
Sail Date February 2018
Chose the cruise to spend time with our family on our first family vacation. We wanted to see the shows and experience cruising together but found that booking the 5:30pm dinners at the Traditional Dining Restaurant did not afford us the ... Read More
Chose the cruise to spend time with our family on our first family vacation. We wanted to see the shows and experience cruising together but found that booking the 5:30pm dinners at the Traditional Dining Restaurant did not afford us the opportunity to get seats for ANY of the early shows. My 75 year old mother-in-law requested that all she wanted was to have us all together for dinner but the dinner times (5:30pm & 7:30pm) did not coincide with the Princess Theatre Shows so, each and every time, we rushed through our dinners to try to get seating and even getting to the Theatre 40 mins before the show starting was not enough time to get seats. My 75 year old mother-in-law actually stood at the back of the Princess Theatre for a full show!!!!!! I cannot even believe she did that but it was the only way she could see the show. We managed to see 1 show as a family on a week's cruise - that has never happened to us before. Also - if you are planning to book Spa Treatments at the Lotus Spa, be prepared to say 'NO' over and over again if you are not interested in buying products after your treatment. I booked 3 treatments at the beginning of the trip and after each "relaxing" treatment, I had to say "No, not interested" many times over and over again because the staff was just not hearing me when I said no to them sell me lotions, oils, brushes, etc. It was very frustrating and I found it took away from any opportunity for a relaxing Spa experience. Still pissed off at having spent all that money for my treatments and being put in the position to say 'no' so many times. Read Less
Sail Date February 2018
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left ... Read More
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left home (we booked the cruise three months before and had to accept a GTY booking). Our cabin was in a bad location - not one we would have chosen, with someone else's name on the door, and no recognition of the fact that the cruise was a birthday cruise for us. The ship is old, with a lot a rust showing. Although we saw crew painting over rust spots, there were many more less-accessible spots that highlight the ship's age. Probably because of its age, the ship probably doesn't have the stabilization of newer ships. We definitely had a bumpier ride than we are used to. Our cabin was small, with no sofa, unlike other ships' "small" cabins. Our balcony door was badly corroded with holes in the frame and with weather seal missing. On our first night, cruising into strong headwinds, there was such a loud whistle coming from the door that we couldn't sleep. We reported it the following day and a mechanic stuck some plastic seal around the frame, which looked very temporary (he said he had done the same to 6 other cabins that day!). The shower was the smallest we have had on any of our 15 cruises. In hindsight, I think we should have booked a premium balcony cabin, which is bigger. Although the main dining food was better than most ships, service was the worst we have ever experienced. Our waitress rushed the food service. On the first night we didn't get our wine until after the main course had been delivered (with excuses that the barman was backed up because he was on his own). On the second night I refused to order the food until I had ordered wine, and still received the appetizer before our wine. I complained to the Maitre D and, although we received our wine before our meal for the rest of thre cruise (by mostly ordering wine each evening for the following day, without knowing what would be on the menu), the waitress' attitude was unfriendly. The process of ordering wine a day early led to a mistake where we were charged one day for a bottle that was covered by our wine package, and it took 3 visits to passenger services to get the $42 charge removed. In general, we found the crew less respectful to passengers than other cruiselines. For instance, buffet waiters would stand around chatting at the coffee station obstructing passenger access. Also, several times two crew members would be walking side-by-side and expect us to step aside for them. I believe this lack of customer consideration starts at the top. Our Captain was pretty much MIA for the entire two weeks. We saw him once, but he didn't show up for the Captain's reception, and we never heard any announcements from him - they always came from the First Officer or the Cruise Director. Likewise, our cabin steward was the unfriendliest we have ever had. I think Princess needs to do some passenger sensitivity training on this ship. Ship excursions were in line with other cruise ships. We especially like Nigaragua, but stops in Aruba, Colombia and Cabo San Lucas were far too short (you spend all that money for visits to countries you haven't been to before and you get 5 hours!!) Another example of the ship showing its age was the fact that two of the four ship's tenders (lifeboats) used in Nigaragua broke down towards the end of the day as passengers were returning to the ship. When our tour bus returned from our excursion, we had to sit on the bus for 45 minutes because there were too many passengers already standing on the pier waiting for tenders. Entertainment was on par with other ships. We liked the singers and dancers, but they only performed three times during the 15 day cruise. Read Less
Sail Date February 2018
Our cruise was February 18 to 25th 2018. Route was the Eastern Caribbean (Princess Cay, St. Thomas, St. Maarten) Our first impression was that the crew and customer service people were not very helpful. I feel that the tip system is ... Read More
Our cruise was February 18 to 25th 2018. Route was the Eastern Caribbean (Princess Cay, St. Thomas, St. Maarten) Our first impression was that the crew and customer service people were not very helpful. I feel that the tip system is unfair to the passengers and the attendants. Tips are automatically charged to the passenger’s credit card at the end of the cruise. This tells me everyone in a certain work group is given the same tip regardless of the level of service provided. We went to the Customer Service desk and removed the automatic tips so we could tip individually. We generally encountered too many people competing for too few resources; No chance of getting a deck chair unless you are willing to get out there at 6 am. Can’t believe that there’s not more “incidents” over this. Can’t anyone come up with a system that boosts customer satisfaction? Evening entertainment was way too short (30 – 45 minutes). Show quality was pretty sub-par. Too few seats in the theater. Better get there 40 minutes before the show if you want to get a seat. Anytime Dining option is a real joke. You don’t get anytime, you get a choice of the few limited times that they have in the dining rooms. Folks with dietary restrictions are out of luck. When you enter your restrictions in the “Cruise Personalizer” they don’t get communicated to the waiter. We even spent time with the maître d explaining the situation and he assured us they will get it right. Never happened. In general, the food was nothing to write home about. We had a balcony cabin on the Baja deck. The sea conditions for the first few nights were rough and windy but no hurricane. We had a lot of on and off banging of pipes or ductwork in the ceiling of our room and hallway. Neighboring cabins also complained of this. Bottom line, we didn’t get much sleep the first three nights. Doesn’t do much for my attitude on vacation. When we complained to the customer service desk we got a snotty answer that all ships make noise in rough weather. When I told this person I was going to put this in my review, she all of a sudden tried to be more attentive and that’s when I told her to see my review! The drain stopper in our sink was stuck shut. Had to wedge something in there to hold it up. Finally fixed after three days. If you are an exceptional dancer and like Latin and Ballroom, this is the cruise for you. The main gathering every night was in the Piazza area where couples danced to a very good band. Veterans, don’t forget to apply for the veteran’s credit when booking the cruise. Nobody tells you about this. Enjoy your cruise! Read Less
Sail Date February 2018
We loved the food and service in the Dining Roomand entertainment good. But everything else was so awful....not worth it. The worse customer service we have ever had. Very apathetic unfriendly crew. Also they try to cover stuff up, lie ... Read More
We loved the food and service in the Dining Roomand entertainment good. But everything else was so awful....not worth it. The worse customer service we have ever had. Very apathetic unfriendly crew. Also they try to cover stuff up, lie about things, blame the passengers and others. The air/heat control in our cabin did not work properly and we only had a HOT shower, never cool. Everyone around us was complaining. Our room was not properly cleaned. The buffet was very unsanitary. Stewards were using their bare hands to clean things off of people’s used plates, and then setting the table the next minute....gross! We waited over 40 minutes multiple times to have the front desk answer the phone; I finally walked down twice in my PJs. They don’t seem to have knowledge about what they should be doing. Very disappointed in Princess. I would not recommend them based on this experience. Oh, and don’t go if you are disabled. No marked handicap or companion seating on deck 6 Princess Theatre and also Vista Lounge and Princess Live. These are there three main entertainment areas. Read Less
Sail Date February 2018
It was a gift. Although it was a gift, the person who paid for it realizes that he did not get good value for his $$ that he gave to us. We found the service staff to be unfriendly- Could use some training in customer service. We ... Read More
It was a gift. Although it was a gift, the person who paid for it realizes that he did not get good value for his $$ that he gave to us. We found the service staff to be unfriendly- Could use some training in customer service. We went on a shore excursion and when we discovered it was unsatisfactory (nothing like the published info on the Princess website); It was not worth any where near what we paid for it, When we mentioned the negative experience to the shore excursions desk on the ship, we were told in no uncertain terms that "there are no Guarantees in life and to basically tell someone who cares". So I would be very careful when reading what is published on the Princess website regarding their shore excursions. The food was barely etable. Selection and quality of the food did not have the same standard as other Cruise lines that I have been on many times. Would not recomend Princess and feel that our $$ were wasted. Read Less
Sail Date February 2018
This ship supposedly came out of dry dock in 2017. They certainly did not work on the superstructure. Many lights missing, with wires hanging out of poles with the ends taped. Never saw the string lights lit. Drain at aft starboard ... Read More
This ship supposedly came out of dry dock in 2017. They certainly did not work on the superstructure. Many lights missing, with wires hanging out of poles with the ends taped. Never saw the string lights lit. Drain at aft starboard doorway on deck 14 was rotten and a hazard. From the front of the ship to aft staterooms on deck 14 required walking outside, without cover, or cutting through the salon. WiFi was all but useless, most passengers (crew included) flooded the ports to use available WiFi. The first week, crew removed rust along the stairwell from deck 15 to 14 and bondoed the gaps. They finally painted the area on the last day of the cruise (day 60)! The swimming pool developed a leak into the 10th floor staterooms and had to closed for approximately 2 weeks. The dining room repeated the menu on a weekly basis. So for eight weeks we saw the same menus eight times. The buffet became very popular as the cruise continued, but no additional staff were added. It was quicker to get your own tea, coffee, or water, than to wait for a waiter. However, the buffet did offer a greater variety then the dining room. The outdoor grill offered good hot dogs, hamburgers, brats and chicken. The pizza was mediocre at best (I have never seen yellow mozzarella cheese before this cruise). A smoking room was available just off the atrium in the center of the ship. The room had seating for ten, and was usually crowded with 15 or 20 passengers as there was no outside areas under cover for smokers. When someone entered. wafts of grey and blue smoke would enter the atrium and the nearby bars. The outdoor area was forward on deck 15 with no rain cover or wind protection. The entertainment was what was expected. However, the theater was not large enough to accommodate all of the passengers. Many passengers would arrive up to an hour before a show to ensure their seats. Many passengers gave up and simply skipped the shows. There was a piano bar with an excellent pianist. However, seating was limited to around 50 passengers, many left standing in the halls. I have to give credit to the bar staff. The waiters and waitresses were attentive, knew the bar menus, and bar service was quick. But at $10 for a cocktail I would expect such service. Most of the docking took place in container ports. This meant taking a shuttle bus to and from the ship as you are not permitted to walk thru the containers. It also meant listening to heavy equipment while in port. The excursions were pricey, and I'm not sure anyone looked at how strenuous the activity levels were, walkers and wheelchairs on rocky paths. The fitness center was small and there were long wait times for equipment. By the end of the cruise I was on my 10th key card to enter my stateroom. Tedious to get to your stateroom after a long day and find you have to return to guest services to replace your card. I can't speak for the rest of the Princess cruise line, but I think I'll look elsewhere for my next cruise. Read Less
Sail Date January 2018
bad mistake old ship poor condition poor service uncaring front desk staff poor food quality, choice, preparation,presentation and variety service inadequate help embarking and disembarking poor itinerary poor selection of ports poor ... Read More
bad mistake old ship poor condition poor service uncaring front desk staff poor food quality, choice, preparation,presentation and variety service inadequate help embarking and disembarking poor itinerary poor selection of ports poor judgement of sunday arrivals when everything in the port is closed docked beside HOLLAND america in several ports whose officers were on the dock to meet returning guests, princess had none, HOLLAND america had attendants to meet returning guests as they returned to the ship walking up to them with cold towels and fruit drinks in glasses on trays, princess had cold water in paper cups and towels that you had to look for. Other than production shows which were great poor entertainment poor timing of Captains parties which usually occurred during our super hour poor cruise directors, lack of knowledge, poor approach not at all helpful unapproachable operating officers over priced shore excursions and unhelpful shore excursion staff unhelpful Captains Circle representative. A good ship to stay off Read Less
Sail Date January 2018
We were totally unhappy with this cruise and I don't have enough room here to tell you about all of the things that were wrong. We had a balcony room and the door and the balcony were filthy when we checked in. The carpet was dirty ... Read More
We were totally unhappy with this cruise and I don't have enough room here to tell you about all of the things that were wrong. We had a balcony room and the door and the balcony were filthy when we checked in. The carpet was dirty and the whole time we were there (7 days and nights) the bathroom had a really bad smell to it. We could never get deck chairs to lay by the pool because they did not enforce their 30 minute rule for holding on to chairs there. The only time we had chairs on the deck was after dark for a televised Elton John concert. We went on one excursion for $49.95 each on one of our stops and it also was terrible--way overrated. We tipped our cabin steward on our own but were still billed $30.00 or more every day for gratuities. This cruise swore us off of ever going on another one. I must say that the first and only cruise we ever went on in January of 2011 on the Norwegian Epic was fabulous and I guess we were expecting something comparable on this one! NOT!!!!! Read Less
Sail Date January 2018
I have always been a Princess cruiser and have had a good experience but the Regal Princess was very disappointing in many areas. To start the food was below standards, We had signed up for any time dining, on three occasions we ... Read More
I have always been a Princess cruiser and have had a good experience but the Regal Princess was very disappointing in many areas. To start the food was below standards, We had signed up for any time dining, on three occasions we where handed a beeper and had to wait from 30-45 minutes to get a table. You had to pay for specialty foods, such as cappuccino, gelato, sushi. The restaurants that you had to pay to use, where below standards. We left because of bad service and bad food. When we complained to the head waiter all he could do was say he was sorry. We had waited two hours for our main course to be served, then left because our desert and waiter was no where to be found and we had to pay for this! When getting a massage at the spa, I was told that you had to pay extra for a robe and steam. Everything was extra on the trip. The excursion we took in Jamaica was delayed and we had to wait for our bus in the hot sun for 45 minutes before we could leave. It was very disorganized. The chair in some of the lounges where stained in need of replacement. For the elite and suite holders you had different lines for service, they have a different class experience. I feel you can pay for a better room but you shouldn't get better service. I wouldn't recommend regal princess to anyone. Read Less
Sail Date January 2018
My "unlimited alcohol package" was a scam. My card mysteriously didn't work the last day and after 4 visits to guest services they could not fix the issue so I just gave up. I asked Princess for a partial refund and they ... Read More
My "unlimited alcohol package" was a scam. My card mysteriously didn't work the last day and after 4 visits to guest services they could not fix the issue so I just gave up. I asked Princess for a partial refund and they never got back to me. Guess they don't care if I ever sail with them again. This was my first cruise and never have been treated so rudely by bartenders and customer service before. Never would I recommend Princess cruise line to anyone. They charge you by the day for Wifi while other cruise lines offer it for free. Felt like i was nickel and dimed the whole time. At breakfast time it is nearly impossible to find a table to sit at. You have to walk around for like 20 minutes and wait for someone to leave. There are also not enough pool chairs. have to walk around for like hours to find a few together. Read Less
Sail Date January 2018
As Platinum Elite members my wife and I have cruised with Princess many times. We have decided that our recent 5 day cruise will be our last with Princess. The cruise line's food quality and serving size has declined substantially in ... Read More
As Platinum Elite members my wife and I have cruised with Princess many times. We have decided that our recent 5 day cruise will be our last with Princess. The cruise line's food quality and serving size has declined substantially in all of the dining areas. Very poor taste and quality, and presentation. The specialty restaurant price has increased 16% from $25 to $29 per person while the meat quality and serving sizes have deteriorated. No additional items such as lobster can be added to one's entree without an additional $29 charge. These prices have crossed the line with us. For room service, if ordering a pizza, there is a charge of $3 in addition to the service charge and requested tip. It seems Princess now nickels and dimes the passengers on each and every detail while onboard. This in spite of a $2 billion dollar profit for 2017. Although smoking is restricted in all but the starboard side and casino, we did observe vaping (electronic cigarettes) in the Crooner's bar. Vaping is just as harmful to one's health as smoking. For 2018 we cancelled two future cruises on Princess and re-booked with Holland America and Celebrity. No more Princess who has declined to the level of Carnival. Read Less
Sail Date January 2018
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head ... Read More
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head office show him temperature gauge it was it 85 degrees slipt in hot room next day they came fixed it problem one next toilet did not flush 2 times in 2 different days spent hours calling going over to customer service to resolve the problem no toilet for 3-4 hours a day .Next problem no a/c true parts of the ship all dining areas wore at 90 degrees + all cold food was hot not refrigeration at cold stations part of the same system I am surprised no one got sick food was undercooked neat in all stews was tough even the cook agreed with me after tasting menu was very poor compared to other Princess ships wanted to eat at Crab Shack I was told it about 95 degrees and they have only one fan no way I was going to spend $60 to sweat it out . overall it a bad experience spending hours back and forth with customer service on my vacation the last thing I wanted to do and hot ship another problem and so so food compare to other Princess ships basically ruined my vacation the crew complain while the food left over buffet was thrown out every day the new cook Feed the crew garbage it was whatever they can steal of buffet line was addable the crew food was garbage dose not make sence insted of the leftovers been served to crew it was thowen out every day good food that was never tiuched how offisent is that troving thusands of dollars to garbage insted of feeding the crew? corporate dummies should read this !!!!!! SO DO YOUR SELF A FAVOR TAKE A DIFFERENT SHIP IN PRINCESS LINE !!!!! Read Less
Sail Date December 2017
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose ... Read More
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose Princess because we missed out booking with Celebrity, our favorite cruise line. The staterooms smelled of urine. I mistakenly hung my night shirt on the bathroom hook, when I went to sleep in it, it reeked of piss. Piss is stronger than urine in my opinion. The sheets were barely changed. My son mistakenly spilled chili on his sheets and the sheets stayed on the bed 3 more days. My cabin was on the Caribe deck, deck 10. The laundry room must have experienced a leak because every evening the floors were wet and quite naturally it began to smell of mildew. It was very difficult to charge our devices, the outlets barely worked, at least consistently. We had 3 formal nights of dining, which meant we had to dress accordingly, so we did. All dressed up to eat what the Little Rascals referred to as mush. The food could have been feed to the malnourished animals on the islands we visited. The food on the lido deck was not much better, but at least we could manage a halfway decent breakfast. I ate Cheerios, Grape Nuts and bananas. I did manage to have a triangular shaped hash brown, egg over easy and crisp bacon on a couple of mornings,thank goodness. The third formal night we were treated to a dish referred to as “Lobster 3 ways. “ Well, what we received was lobster one way, nasty and tasteless. Seriously they didn’t even try, another way to keep overhead low. Now let’s move on to the service. Disembarking the ship when we were in port, the attendants were rude. Just to be clear, there was a noticeable difference in the way I was treated versus the way people with less melanin was treated. Take that anyway you want to. The funny thing is that the people of color that I encountered basically experienced the same treatment, coincidental, doubt it. Now let’s talk a bit about the activities and entertainment. There was BINGO, steel pan drums, ice sculpting, drink mixing, mahjong, western line dancing, do I need to go on ? There was a tribute to Whitney Houston,the height of activities for me. I heard it mentioned that Princess can offer better prices because they have less overhead. That makes sense because everything they offer is sub par. They claimed to have spent all this money when the ship was in dry dock. I believe they said 28 million. I think that was a mistake. It was probably like 28 dollars. Save your money and cruise another line. Cruising with Princess is money wasted. Quite frankly, this experience has left an indelible first impression. No Mas, No Mas. Read Less
Sail Date December 2017
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all ... Read More
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all costs. I will be publishing this report to every relevant travel portal. Starting with the Ports visited: The ports were not bad choices, however port days were far too short except for curação. there wasn't enough time in each port to have a chance to walk around and have a chance to get to know the place. Excursions offered by princess were extremely limited and obscenely overpriced. i did not purchase any of princess' excursions. Trinidad was a hazard. i attempted to walk out into trinidad, as i had done with every other port, just to spend some time getting to know a little of the place. shortly into my walk i was stopped by a secret service police officer, who showed me her badge, and begged me to please turn around and go back to the ship and not continue walking, as i was walking into a death trap. i learned that a day or two prior to our arrival in trinidad, someone had been shot to death in the street of the city proper - near the port where we docked. Essentially, by running on only one engine and stopping in a port that was already known to be highly dangerous, princess was putting everyone at extreme risk. no warnings were announced at any time regarding these conditions in trinidad. It rained at every port, yet princess refused to provide umbrellas. The ship: We were running on only one engine for the entire journey. this caused the ship to suffer imbalance in the water. This fact was not shared with passengers. this was a fact that should have been shared with passengers as it is a hazard to run the ship on only one engine. princess is legally required to run ships and any equipment under the most stringent requirements of safety. running a 14 day journey on only one engine in international waters was extreme negligence on the part of the princess cruise company. We experienced extreme turbulence on the ship throughout journey, to the point that a man was thrown down and hit his head against a wall because of the rocking of the boat. Crew moved him into a seated position, which i understand was just an effort to try to help, but i have always been taught that in an emergency situation, never ever move an injured person before emts arrive to assess the injuries and proceed to treat the person. he had to be airlifted out by helicopter because of the injury. I am a pretty surefooted person and have very good balance as i am a dancer, and i was thrown so violently by the turbulence that i often tripped. In one such situation, i hit a banister hard enough with my hip to bruise it. Regarding running on one engine, if that one engine had failed, we would have been stranded at sea for an unspecified period of time before being located and towed to the nearest landing port. in addition to that unacceptable risk, with no engine power, the ballast pumps would have stopped working, and without that constant balancing of weight, the ship would list to one side, eventually capsizing. The staff: I experienced rudeness and disrespect most of the time. the front desk staff (except for a very few individuals), was an abomination to the phrase "customer service". my concerns and requests were consistently ignored, dismissed, or flat out refused. I commented to one front desk agent during a phone call that i had had enough of the attitude, and her response was that she wasn't "going to take attitude from me either". incredible. I was charged for things that i had never requested and never approved. I disputed these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I have disputed the charges on my credit card. I could not believe how horribly i was treated. I even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. I could not believe that i was being treated with such reckless cruelty and disregard. I wrote at least 4 letters to the general hotel services manager during the voyage. no compensation was offered. no reply was made to me. i informed the general hotel services manager that i would be writing a full report, and that it was the responsibility of princess' staff to convince me not to. no action was taken. The food: Princess has the worst food i have ever had on any cruise line. holland is far better, ncl is far better, celebrity embarrasses princess by comparison. princess' food is absolutely piss poor in every sense. i heard this from many many many guests. Every papaya i asked for was rock hard. raspberries were never available. strawberries were clearly frozen and defrosted before being served - hence most of the time, they were inedible. I had to fight every time i asked for blueberries. cateloupe, honeydew, and watermelon were all consistently rotted/past ripeness, mushy, inedible. The "variety" of dishes offered was pathetically limited. again, ncl, celebrity, and holland all embarass princess on food quality and variety. Most food was obviously frozen and defrosted. all of the seafood was frozen and defrosted before serving, which made it all rubbery, dry, cardboardy, and flavourless. the selection was ridiculously inadequate. in a phrase, the food was absurdly bad. At sabatini's i had to send two dishes back because they were flavourless and insanely oversalted. I could teach the chef how to cook, and i am self-taught. most of the food on the ship was insanely oversalted, or insanely too sweet. I cook better when i am sick enough to be bedridden. Popcorn was not available except at only one hour during the day, and not accessible at any other time, no matter how many requests i made. The soft ice cream was grainy, watery, in a word, disgustingly poor in quality. the only flavours offered were vanilla and chocolate in soft ice cream. no frozen yoghurt was available. for an additional fee, there was hard ice cream available in vanilla, chocolate, or strawberry. ridiculous. unacceptable. Drinks were inconsistent all over the ship. General: On embarkation day, the steward for my section barged into my room without knocking. i spent the day on lines 30 - 60 minutes waiting on each line, correcting screw-ups of the crew. Cabin: My bathroom was not working on embarkation day, and i was forced to walk out and use ship public bathrooms. my steward, after having barged into my room without knocking, offered only excuses about how he could not get my bathroom fixed because he was not the plumber. Cabin furnishings were outdated and dingy. I had been sent a message from princess before sailing, stating that i had been upgraded to a better cabin. I can't imagine what the worse cabin looked like. In my "new" cabin, the carpet was worn & stained. It was obviously very old. considering claims that the ship had been refurbished recently, it is obvious that absolutely nothing had been done with the cabin i occupied. The bathroom was filthy & had hair in it from the previous occupant. The balcony & deck furniture were filthy. There were stains on the bedside tables. There were pieces of small trash on the floor. the carpet did not appear to have been vacuumed. The shower had cracks & rust. my bed at home is way more comfortable than the bed in the princess cabin. Any time that i opened the balcony door, a panel in the ceiling howled. It was impossible to enjoy having fresh air in the room. I had to request extra blankets & the ones provided looked like they had been taken from a homeless shelter. One of the blankets had a hole in it. My bathroom did not work for a second time during the cruise. During the cruise the one single insufficient outlet in my cabin stopped working, which meant that i could not charge devices upon which i am dependent to run my life. i had to make numerous phone calls to the front desk to get this addressed. two (2) days after my phone calls to the front desk, i heard someone banging on my cabin door in the middle of day, claiming to be maintenance, and enquiring about my non-working outlet. Two days????!!!!!?? two days???!!!!!?? I told the maintenance person that i could not have him enter the cabin at that time, i needed privacy. i left my cabin shortly after that, and the steward for my section removed the privacy tag that i had placed into my door lock, and entered my room against my express wishes for privacy. things were removed from my cabin that i needed, and other things in my cabin were re-arranged against my wishes. i reported this to the general hotel services manager. No compensation was offered. Internet Access: It was obsecenely overpriced - - morally reprehensible pricing for an essential basic need for everyone. everyone must have regular simple easy internet now no matter where one may be. it is that simple. the price gauging for this is as morally reprehensible as price gauging for water and food. The internet barely worked. when it did, it would take copious amounts of time to get anything done, thereby eating up precious obscenely price-gauged minutes. Internet access is a basic need for everyone now, as are water and food, and should be available at no added cost for the entire ship. period. Entertainment/Gym/Fitness: There were not enough zumba classes. There should have been 2 (two) zumba classes per day (morning and afternoon/evening) - on every day - sea and port. There should have been more classes offered every day - not with extra charges - they should have been included. The gym should have been bigger. Club fusion was freezing cold all of the time. It was impossible to be there without wearing a coat. I wrote to the the cruise director, requesting more zumba classes. he disregarded my request about classes and did so in a quite indifferent unfriendly manner. One of the people who hosted karaoke was snotty and sarcastic with me. I don't remember his name. He hosted the voice as well. The karaoke library of music was extremely limited. None of the songs i looked for were in the library. It is one of the worst collections i have ever seen. The karaoke library had zero tina turner songs (and only one obscure ike and tina track, so what), it had no eurythmics, no pat benetar. The gym should have been bigger. Norwegian's, holland's, and celebrity's gym and spa areas are all much larger and put princess' dingy broken down jacked up "gym" and "spa" to shame. Because there were not enough classes, i needed the area where the mirrors were located to do my own series every day. but there were constant scheduling problems for me to do that, because that space was occupied throughout the day by princess' staff hosting money-bilking snake-oil-selling seminars. staff could have arranged to utilize other space for these "seminars" rather than constantly monopolizing space needed by those of us who really needed that space to maintain our fitness regimens. Spa: There were only 5 stone thermal beds for all of the guests who had spa access. i often could not get a bed, or had to wait for one. the spa, locker area, and salon were dingy and outdated. The aromatherapy steam room could only hold one person comfortably. Two people in that room would mean one would have to sit on the lap of the other. The sauna constantly stank of rotten eggs. I was in the sauna every day. It stank of rotten eggs every day. it was disgusting, but because i really needed the heat, i had to tolerate it by putting a towel over my mouth and having to breathe through the towel. the other steam/spa rooms were old, dingy, outdated, unappealing, and basically useless. The locker area was old, dingy, depressing. Folded towels on the shelves were frequently wet - - not fully dry. the spa robes were old, threadbare, and dingy. I was appalled at just how old, dingy, depressing, and totally unappealing or comfortable the entire spa was. Norwegian's, holland's, and celebrity's spas put princess to shame. It is embarrassing how gross princess' spa is. This is what princess calls a multi-million dollar refurbishment ?????!! Photographers: I tried to take some nice photos on nyeve, but the photographer could not have been less interested in helping me to get a good shot - - that i would actually be willing to buy. I did not buy any photos because they all sucked because the photographer did not care at all to help me get good shots, even though i asked and tried to get a few interesting looks. The photographer just rushed me to pose in the same stupid way that everyone poses. He would not help me to take photos that were uniquely expressing me, and would have been worth my money to buy. if princess wants to sell photos, photographers need to actually care about what people want, and take time to take photos that are genuinely desired. Casino: Scratch off games were entitled to a second chance via raffle on the ship. I bought several scratch off games, but the first time i bought them, the cashier did not bother to tell me that they had a second chance if i did not win anything in the scratch-off. i threw away tickets that i could have entered in the raffle. The second time i bought scratch off games, the cashier told me about the raffle. i returned to the first cashier to call him out on not telling me that i had a second chance to win something with non-paying scratch-offs, and he just gave me some dumb indifferent look. He did not care at all. i lost a second chance at the raffle for those scratch-offs because of his total indifference and lack of attention to customer care. I cannot believe that the majority of your employees on the ship are just like this. it is truly unfathomable. If that cashier had been in my shoes, he would have been extremely disappointed and upset. "Art" Gallery: "fine arts" ???? it was all trash. not a shred of "art" to be found. Medical: As with the internet, medical care is price-gauged, and minimal in scope. morally reprehensible. Disembarkation Day: As i stated above, i was charged for things that i had never requested and never approved. I was on the phone fighting about it starting at 5:30 am on disembarkation day. the ship was so extremely turbulent with only one engine, that i did not sleep at all during the previous night. I had to go down to the front desk to dispute these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I had to make dispute and fraud reporting phone calls throughout the day to my credit card and other financial institutions. As i stated above, i even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. Even during my dispute with them over the charges, robyn took the things i was saying during that conversation and twisted them on me as i was speaking. my statements were completely disregarded. I could not believe that it was happening. Customs: There was a very long line to wait to pass through customs. Negative surprises: Everything from day 1 until walking off of the ship was a negative surprise. This is my report on princess' failure to deliver value for the fortune of money they charged me, on every level. Read Less
Sail Date December 2017
Trip taken mainly to relax and do the canal transit. Ship came out of dry dock a day late and was not finished. There were A LOT of contractors still working on board throughout the cruise. Ship was not ready to go, staff was understaffed ... Read More
Trip taken mainly to relax and do the canal transit. Ship came out of dry dock a day late and was not finished. There were A LOT of contractors still working on board throughout the cruise. Ship was not ready to go, staff was understaffed and too many in training. Having said that, the crew did their best with what they had. Dinner staff was run off their feet and lines for anytime usually ran over an hour to seat. Once inside there were a lot of tables not in use ...probably due to the shortage of staff either on the floor or in the kitchen. Changes to the Horizon while nice to see, presented poor walking traffic for exiting and getting water. Changes have been made in the cafeteria regarding getting juice and other items relying on service staff that were mainly non existent both for breakfast and lunch. This is strike 2 for Princess and never again for the "Island". Princess should be looking to reimburse a lot more to compensate for the terrible experience .. especially for those first time cruising ! Read Less
Sail Date December 2017
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 ... Read More
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 points in casino to earn 1 DRINK! Any other cruise line, 1500 points makes you VIP with free drinks.Casino small and not well run, PRINCESS HAS TURNED HORRIBLE! Very unfair! All about the money! And don't try to win at their casino or get any perks on board!!!! Or expect to get treated fairly! Won't happen! We were almost Elite cruisers! Won't travel on PRINCESS again, especially the Crown. Shower so small you could hardly fit in it. No sitting area in inside cabins, Cabin's awful! We were booked from 12/1 till 12/22, Big Mistake! Officers & staff were very rude & inconsiderate! Princess used to care about their customers! No more! Read Less
Sail Date December 2017
This is my first cruise critic review and it is negative. I have had plenty of wonderful vacations on the sea but never choose to share, I should have, now knowing what a bad experience feels like. My girlfriends and I travel once a year ... Read More
This is my first cruise critic review and it is negative. I have had plenty of wonderful vacations on the sea but never choose to share, I should have, now knowing what a bad experience feels like. My girlfriends and I travel once a year and this vacation was the partial Panama locks transit. there are so many things that upset me it is hard to know where to start so I will just list them. 1.) Had a suite and did not receive priority boarding, they would not move us to the front of the line because they were behind because of a medical emergency. Emergency was over, they should have moved the passengers who paid for suites and the priority boarding to the front no matter how late they were. 2.) One of our travelers had an accident day before embarkation, she needed wheelchair assistance. We phoned prior to leaving on our trip and were assured we could reserve a wheelchair on board. Waited for assistance for 2.5 hours!!! Then when she arrived on board all wheelchairs were taken. there was not one to rent, after we already phoned!! BTW, wheelchair rental $25 per day. So our friend was cabin bound for the first few days. 3.) Family suite, the room was old, dated, furniture worn, bare minimum on toiletries. We booked this specific suite, a year in advance because of the extended balcony on the front of the ship for when we went through the locks but the balcony was obstructed, not clear, it was a balcony but not glass! The part we could see through was the same size as any standard balcony yet the brochure never stated the balcony was obstructed! You know I could go on and on because this cruise really went from bad to worse, seriously there is so, so, so much more that no one would read it but let me just tell you. Avoid this cruise at all costs, save your money and find a line that treats guests better. About 20 more truly disturbing things happened such as changing my excursion form and issuing tickets to an excursion that I didn't sign up for but I didn't notice until tour day because they put the tickets in an envelope. I went back to the desk and asked to see my form, thinking wow, I made a mistake but no, the tour number had been crossed out and changed and the tour person said oh, the one you wanted was full!! Unacceptable. We went to the manager and they offered me a bottle of wine for my trouble. Wine!! I had the unlimited drink package, not to mention all of the women traveling are in the service industry. We came with cash as well as pre-paying our gratuities and tipped everyone that served us because that's how we live. I even gave the jackass that issued the tickets $5. Again, just the tip of the iceberg. Never again Princess, Harmony of the Seas here we come! Read Less
Sail Date November 2017
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the ... Read More
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the passengers that stay on board while in a port. The dining menu was good and the steff was great, they were very proficent and professional and was very attentive to your needs.The cabin staff was very good and provided whatever you needed. There is a lot of needed improvement in there entertainment. It would be nice if they provided more venues instead of the same two or three they schedule they just move from one place to another. I feel that Princess provides their activities for the oldest passengers when some of us are still young at heart and would like more then just flying paper airplanes, knitting and art auctions. I don't think I will be sailing with Princess again. Read Less
Sail Date November 2017
My husband and I sailed on the Caribbean Princess Nov. 20th. thru the 30th. We did the Panama Canal. The ship was beautiful along with our room and the ports of call were amazing. This was our fifth time cruising with Princess. The first ... Read More
My husband and I sailed on the Caribbean Princess Nov. 20th. thru the 30th. We did the Panama Canal. The ship was beautiful along with our room and the ports of call were amazing. This was our fifth time cruising with Princess. The first night we decided to go to the dining room, when arriving we were told about a 30 minute wait, not a problem for us at all. When we got to the end of the line we were asked if we would like to share a table or have a private table for two, we opted for the table for two, were told to go wait in the lounge and handed a buzzer. When the buzzer went off 20 minutes later we were taken to the Palm dining room upstairs and led to a table to share. We told the host we didn't wait almost an hour to share a table, he said this is not sharing a table I said yes it is. He got aggravated and took us back to the hostess desk where we were taken to another table which was near the staff's station where they pour coffee, tea and water. It was so noisy that we left and went to the buffet. We have been on Princess cruises where the first night they have a wonderful seafood buffet. Not this time, the food looked horrible. So many food items not labeled. I had to ask what kind of fish they were serving. I was told it was basa and tilapia, two fish I refuse to eat. Come to find out they only have one side of the buffet open and you have to walk all the way around to the closed side of the buffet to eat because the open side is too crowded and by the time you get there your food is cold. Really felt bad for the elderly that had to walk all the way around. The next day we went to Princess Cay. What a disappointment. Waited in a long line for lunch and then when we got to the buffet they were out of most of the food. When I asked one of the staff if I could have a hamburger bun his response was "We are finished." I looked at my watch which read 12:55, they were supposed to be serving til 1:30. We had a hamburger patty, lettuce and tomato and a banana for lunch. Decided to get a tropical drink at one of the outdoor bars, was told it was closing and would have to walk quite a way to get a drink at another bar. i looked at my watch which said 1:45, we were on the island til 5:00. I just said forget it!!! The breakfasts at the buffet were awful. They serve watery scrambled eggs....we opted for fruit every morning. Even the muffins were dry and bland. Had lunch in the dining room one day. I had a hamburger and fries which were good, my husband had a club sandwich was the saddest looking one I had ever seen. He had me try his potato chips which were stale. Most nights we tried to get in to the dining room but were told was a 45 minute wait, so back to the disgusting buffet. Only had one good meal and that was in the Crown Grill. We figured out that Princess is now making their food taste bad so you will eat in their restaurants you have to pay for. You had to get to the shows 30-45 minutes before they started or you had to stand which we did for one. One morning while using the gym I noticed several people waiting for a stretch class to begin, overheard one of them saying "I guess the instructor isn't going to show up again." Pretty bad when instructors don't even show up to teach a class. My husband noticed one morning where he watched an instructor leave a class go eat something in his office and then go teach the class while chewing on food, very unprofessional. I had to use the bathroom that the gym and spa shared one morning, walked in and one was out of order so I went into the other one, what a disgusting mess on the floor that I ended up cleaning up myself with paper towels. On the way out I said to one of the Ukrainian girls that worked in the spa that they really needed to address the mens dirty bathroom, her response was "We don't take care of that."! The entire staff seemed to be tired and just not caring about the guests on their ship. While on board we received our kit which allows us to become Platinum members. This was and will be our last time ever on a Princess Cruise. We keep asking ourselves what has happened to this beautiful cruise line which we always rated 5 stars and couldn't say enough good things about. Read Less
Sail Date November 2017
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A ... Read More
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A cruise ship is a floating hotel. This review is one star, because the mattresses on this ship are SHOT. We paid $3,200 for a suite. Look at the images of our bed, and you will agree that this 'hotel' deserves this one star rating. Regardless how 4-5 star other features on the ship are, if you are sleeping in a 'boat-shaped' bed, tossing and turning all night, back aching, knees aching, it is a ONE STAR experience! The ship is to go in dry dock in March, and all mattresses are set to be changed. That just made us angry! BEWARE, if you have booked Crown Princess between now & March, you will be sleeping on shot mattresses. The ONLY thing Princess can do, to satisfy us at this point, is to give us an anniversary RE-DO, because we deserve it! AGE DISCRIMINATION: My husband & I are avid divers. We booked Princess dive shore excursions on this trip to 'recreate' our 3 week honeymoon in Bonaire & Curacao. We carried 70 pounds of dive gear on this trip, everything we needed except for weights & tanks, for four planned dives, two in Aruba, and two in Bonaire. Princess description of the Bonaire dives stated age 15-70. My husband is a very fit 64 year old Orthopedic surgeon. 36 hours prior to our planned dives in Bonaire, we found a letter on our door stating that Mike's dive had been cancelled because "as stated on our paperwork, 60 is the cutoff age." SO not only was our dive cancelled, they blamed US! Throughout the trip, I checked on Princess' description of the Bonaire Certified Dive Excursion, and it STILL read 15-70! Princess stated that the dive partner's insurance is the reason our dives cancelled. We dive all over the world. I do not believe this is true. Never have I ever seen on any dive liability form, an age limit. Divers fill out a detailed medical questionnaire. That, and fitness to handle your heavy gear are used to determine whether you are fit to dive. Princess has partnered with an excursion that practices gross age discrimination in Bonaire. SIXTY is especially crazy! Really? I would suggest that Princess find a different excursion partner in Bonaire, and I would also suggest that an additional criteria for certified divers, is that they submit proof of DAN insurance, a divers insurance that any avid diver carries. We pre-paid beverages. There is a 15 drink limit, which was not disclosed, but we never came close to that anyway!! In our case, we would have been better off just paying our bar tab. Once we figured out that we would need about 7 drinks a day to break even, we realized that in our case, this was not a good deal! SALES hits: The first two hours on the ship, I believe SEVEN Princess employees hit us up for a wine tasting. Once or twice was fine, but this was highly annoying. I was ready to put a sicker on my forehead that stated "I am not interested in your wine tasting"! Overall, we felt bombarded by staff hitting us up for sales features. INTERNET GRIND: We purchased 100 minutes (110) for $69. The band width is WAY too narrow to accommodate the number of passengers using the internet. The only reason I accessed the internet was to check on my elderly father every couple of days. I needed the entire 110 minutes to accomplish that. The minutes begin when you "connect" but you are NOT connected at that time! It grinds, and grinds, and grinds. It took me 15-20 minutes to access FB and check on my dad, and send him a little note that we were safe, each time I did so. POSITIVES: The Ship: Aside from the mattresses, we were very pleased with this ship & its amenities. I would be rating this a 4 star. 'MUTS' (Movies Under The Stars) is fantastic! One night mid-ship, they had a fabulous 70's style disco night and incorporated Love Boat theme. SUPER FUN! The bar areas are great, we especially frequented the aft bar and greatly enjoyed it! The gym is incredible, with a large selection of equipment, and all cardio-type machines are high and up front, providing majestic views of the sea. The ship has enough pool/bar areas that we never felt crowded. STAFF was just wonderful. From the front desk, to the excursion crew, to bar tenders, wait staff, our main dining staff. Just incredible. 5 Star all the way. Our cabin attendant was SUPERB. Her name is Maria, and we wanted to bring her home! She did her best to resolve the mattress issue, but the images below are AFTER her efforts! NOT Maria's fault. Aruba Certified Diving Excursion was AMAZING. We weren't taken to the beautiful, fragile reefs, and we did not expect to be. Having observed the lack of buoyancy control by many of the other ship divers, I understand fully why! BUT, they took us to two shipwrecks and both were VERY interesting and teeming with life. We actually saw THE biggest Green Moray we have ever seen on the second dive. It was at least 8' long, and just behind it's head top to bottom was two FEET thick! We also saw an octopus on that dive, a rarity in the daytime. I plan to review the operator separately from this. Big KUDO's! Once our dive trip in Bonaire was canceled, we did not book another excursion through the ship. We easily hailed a cab and took the scenic route past the salt flats & flamingos to Jibe City, a world famous windsurfing destination. We sat with our feet in the water drinking a beer, and had a fabulous time. All 3 ports were nice. Bonaire had the best shopping for gifts, really classy, not so much typical "souvenir" items. Port vendors in Aruba & Curacao will warn you that you won't find much in Bonaire. DON'T believe them! Read Less
Sail Date November 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click