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463 Princess Fort Lauderdale (Port Everglades) Cruise Reviews

We chose Princess for the first time mainly for the ports of call. The trip overall was wonderful as far as the stops and the excursions we did, some we booked through the ship and others we chose once we got off at each port. The ship was ... Read More
We chose Princess for the first time mainly for the ports of call. The trip overall was wonderful as far as the stops and the excursions we did, some we booked through the ship and others we chose once we got off at each port. The ship was a beautiful ship overall. The staff every where on the ship were exceptionally friendly, always greeting you with a smile as they passed by. Our stateroom steward was amazing, friendly and very accommodating. The entire casino staff were wonderful, the only downfall were the hours the casino was open. I have never been on a ship where the casino closed at midnight at the very latest, that was very disappointing. The food in the dining room was satisfactory, I definitely like Carnival's common dining menu much, much better. The dining staff again were amazing. The shows were disappointing overall, we only attended two, the remainder were not of interest to us. Our room was quite noisy most of the nights. This cruise as far as being on the ship just did not fit our age group, not exciting for the most part, music variety was terrible. Read Less
Sail Date January 2020
We choose this cruise because of the timing and destinations. The info about the excursions are limited. Jamaica was not the best, very disorganized. We traveled on Celebrity last year and it was very enjoyable. This cruise the ... Read More
We choose this cruise because of the timing and destinations. The info about the excursions are limited. Jamaica was not the best, very disorganized. We traveled on Celebrity last year and it was very enjoyable. This cruise the open seating is very disorganized, the showers are so small you can't move in the shower without get the bathroom floor soaked and the carpet. Food is OK. Entertainment ok. I have cruised a number of times but this one was the biggest disappointment.We have a balcony so that made the experience better. We took the excursussion thru the Panama Canal which was great but it as very long. In Jamaica we went to a beach that was nothing great. Had rum punch and food, nothing I would suggest to do, then stopped to go shopping, not good. Not sure why I can't review the excursions on their website so I can give other feedback. Read Less
Sail Date December 2019
We have done well over a 100 cruises over the past 50 years, 62 of which have been Princess. As we are in Florida Nov/Dec we like to tag a cruise or two onto the end of our stay, returning home mid January. Having done a 20 day back to ... Read More
We have done well over a 100 cruises over the past 50 years, 62 of which have been Princess. As we are in Florida Nov/Dec we like to tag a cruise or two onto the end of our stay, returning home mid January. Having done a 20 day back to back on Crown for the past 2 years, and the dates fitting our plans this time, we booked this cruise again. An added bonus was reduced flights which fit in with our travel dates. Having done the Ocean Ready for Medallion pre departure, as UK passengers we had to collect the Medallion at embarkation. Embarkation was the worst ever experienced - no line for Elite passengers entering the cruise terminal, lines similar to Disney to go through security. Princess personnel unable to cope directing Ocean Ready passengers without medallions. No need to produce documentation or screenshots of Ocean Ready details but had to show passports three times and give cabin number. The whole process took 3 times longer than normal (we always check in at the same time). Once on board we went to Guest Services and requested a cruise card instead of Medallion. We dislike the Big Brother element of it and had bad experiences when it was trialled on a few passengers on Regal a few years ago. We haven’t got a smartphone either. The card was just like the Medallion - tap to get on and off ship, tap for cabin entry and tap to pay for items. Several passengers asked how we had managed to revert to cruise cards. The security people on the gates at St Thomas appreciated the card and the clarity of reading our name and comparing to our ID. Lifeboat drill was a farce. It is bad enough that Princess have turned a serious event into a musical but this time the recording with relevant information was interrupted by the Captain announcing a problem with a diesel generator and informing us of a rescheduled itinerary. We therefore werent shown how to put on a life jacket and everyone left the muster station after which the recording was broadcast again as passengers were milling around lifts and Prom Deck. Our inside cabin was perfectly adequate but I don’t like the duvets so requested a blanket instead to be told they are no longer available. I had to compromise with 2 of the smaller Movies under the Stars blankets. Apart from the revised itinerary and the windy weather preventing docking at 2 ports which resulted in an additional 4 sea days (we hate sea days at the best of times), our biggest grouse was the food. The menu choice in the MDR was mainly not to our taste and when we went in for dinner, had to complain about the quality and temperature of the offerings. Breakfast in the MDR was generally good but the same could not be said of the service. Starters were served to other tables whilst our cooked food sat at the serving station. Horizon Court was poor for cooked food in that it was often barely warm. Fried eggs were like set jelly and toast was dry and hard. There were too many themed evenings and for the first time ever on a cruise we had to resort to burger and fries for dinner from the burger bar a couple of times as at least they were cooked to order. American desserts are not to our taste but there was never a fresh fruit salad and we used the ice cream bar or the cheese offering. We certainly didn't put any weight on. Lunch was mainly taken at the International Cafe as their soup was always hot but the sandwich choice never varied as it used to. There was a better system at Afternoon tea with a variety of bread and a few sandwich fillings available. Despite a partial refit in 2018 there are areas of the ship that need addressing particularly Horizon Court seating and layout. During the whole 20 days one midship elevator was out of order, other elevators were taken out of service on a daily basis resulting in long waits for elevators, some of which by passed the deck we were waiting on. I can’t comment on the entertainment as it was much the same shows as on previous cruises but just wish there were quiet places to sit in the evening without any music. We tended to watch movies in our cabin as it was too unpleasant for Movies under the Stars. I also wish they would turn down the sound on Movies under the Stars and on deck music as this can be heard in the Sanctuary. The level of sound could produce noise induced deafness particularly for staff There was often a sewage/rotten vegetable smell on Deck 17 near the Sanctuary. Drinks service as always is very slow, even when going to the bar oneself. Even Medallion users were experiencing problems. At the bar there was only one machine to be tapped and it was a fixed unit. How they have the audacity to make an additional 18% service charge I do not know. Despite being give additional obc and some credit towards a future cruise, I am hesitant about booking Crown again. No one seems to know if the generator problem is likely to be solved soon. I would advise anyone to think twice about booking Crown especially as its Summer programme is based in Southampton and aimed at UK passengers. Read Less
Sail Date December 2019
Super High Pressure Selling from the Spa! Was dupped in an 'appointment' - was told it was a Consultation! I said I wanted to discuss it with my husband, and was given a time to come back the next day to let them know what I had ... Read More
Super High Pressure Selling from the Spa! Was dupped in an 'appointment' - was told it was a Consultation! I said I wanted to discuss it with my husband, and was given a time to come back the next day to let them know what I had decided. I got seasick the next day, called to cancel my 'consultation' and was told I was not allowed to cancel because it was an Appointment?!?; THEN Spa called me 30 minutes later to high pressure sell me an Acupuncture treatment! The lady Assured me it would fix my seasickness?!? I said no & person got upset with me. We had 10 treatments and they wanted more! We were also not given the 10/20/30% discount -if you purchase 1 treatment you get 10% off, 2 and you get 20% and 3 and you get 30% discount. Plus we purchased access to the Enclave (Thermal Spa) - but because the Enclave was too small for the size of the boat, and the fact that we did not want to have to deal with the high pressure selling, we never used this Enclave; I asked if we could receive a refund, but of course was told No. Also, High pressure selling in jewelry retail ship.... We go on a cruise to RELAX not be brow beat into buying product and treatments! Did NOT get go to Princess Cays - wind was too strong?! but was later told that too many folks / ships were scheduled on island at once, so our ship had to move on down the sea. That put us 3.5 days at sea before getting off boat to site see.... If we wanted a booze cruise we would have opted for a less expensive option. Fitness Center is way too small for the size of boat. We were grateful there was a Lap Path on the top deck. Highlights!!! The ship is clean and the decor is appealing. Food, Maitre'D, Servers in Sabatini's -outstanding! Food in - Crowne Grill was decent, a step above the buffet, not worth the upcharge. Good Spirits Bartender and Servers there (in particular William) were attentive and quick! Had access to concierge lounge & lady there was top notch (Magdelena C)! She saved our sanity due to her outstanding customer service! Club 6 for Suite guests was also a positive (for 2 hours a night hors d'oeuvres and discounted bar drinks were offered). Another highlight was Christmas Night - CREW MEMBERS provided entertainment after dinner in the atrium, and there are some really talented folks on the the boat: a couple of the singers did an outstanding job! American Idol caliber. There were some good dancers and musicians as well. And whoever put together the '12 Days of Christmas' entertainment did a great job!! (Hola) Positive was the ability to IM other members of our group using the Princess Medallion app; and using the cruise wristbands (like Disney's) was a plus. Hopefully they will refine the apps - right now there are FOUR different apps that have to be downloaded - Princess, you need to simplify it and have ONE app for your guests. Lastly positive was Kids Club. Our granddaughter seemed to enjoy her time there! Was nice to give her parents a bit of a break and some adult time. I would like to rate this a 1(terrible), Mainly because of the SPA Experience... Plus the fact we received NO Compensation for not getting to go to Princess Cays (which was one of the reasons we booked this trip); and if there really was an issue with the wind (let's say the cruiseline was being overtly cautious based on the recent collision of 2 ships and the wind incident) > it would have been an nice gesture from the cruiseline to have provided us SOMETHING....a free of charge specialty dinner one night for folks who had booked an excursion at Princess cays...a couple of free drinks... something! Even the crew was cranky by the time we stopped at the first port. I am bumping the rating up to a 2 (poor) though - because of the Concierge Lounge, Club 6, Good Spirits (and we had a nice room steward)...however we paid DEARLY for the Suite and if you pay those prices for a Suite, you Expect Suit Service - better service and amenities as part of the overall package and experience. Read Less
Sail Date December 2019
So some authentication: we have gone on over 80 cruises and on several lines. Not only ONE line. We have a little experience. What a disappointment. The food was not good at all. We went to the dining room twice and vowed to not ... Read More
So some authentication: we have gone on over 80 cruises and on several lines. Not only ONE line. We have a little experience. What a disappointment. The food was not good at all. We went to the dining room twice and vowed to not return. The maître d' offered to bring additional entrees but we were on a schedule for the show and declined. The buffet was a bit better since they had more choices. Since I am fond of soup I chose to try it at most meals. Most were uneatable. They were bland, flavorless; even though the names were enticing. But even the buffet was unsavory. Breakfasts were good; lunch and dinner left much room for improvement. Surprisingly, the Crown Grill, a specialty restaurant was great. We enjoyed our dining experience. But I was not surprised. Was that an enticement for spending more on a cruise to have better meals? Food for thought. The shows were extraordinary! The production shows and the comedian were great. It was an extra special treat. The casino was extra 'tight'. We usually spend a lot of money and time in the ship's casino but not this one. Looking around we did not find one 'hand pay'. Also in looking there were not many winners. In fact, the casino was partially empty most of the time we participated. So overall I will spend more time thinking about cruising with Princess in the future. Read Less
Sail Date December 2019
December 20, 2019 1) Entry to ship using Medallion App was great. 2) At 3:30 PM, Muster Station was a disaster. No organization. I was asked to sit on the floor at 70 years old! No one knew where to go. No seating for older ... Read More
December 20, 2019 1) Entry to ship using Medallion App was great. 2) At 3:30 PM, Muster Station was a disaster. No organization. I was asked to sit on the floor at 70 years old! No one knew where to go. No seating for older people who could hardly stand or walk. Took too long to review from the time of arrival to the time of end. 3) At Palm Dining Room, we were charged for drinks but we have a premium drink package. They charged us for Perrier water we requested at our table. 4) At the Wine Bar, the drinks offered up to $12 were not listed. Only a few red wines listed at $11 and the rest were $ 13 or $16. Obviously, the wine list was not updated. In fact, we could not get any of the wines we requested because the wine bar did not have them for the entire trip! 5) As Platinum members, we never received the special menu for the captain’s circle appetizers. We found out about it at dinner the fourth night from the neighbor who was Platinum as well. He received the invitation, but we did not! December 21, 2019 – December 24, 2019 6) I had to wait 25 minutes to get any service, so I got up to get my own drink. 7) Every day from the 21st to the 24th during lunch, I could not get Ice for my ice tea in the Horizon Dining Room because I was told “There are too many people on the ship to keep the ice”. I asked why this waiter could not get some ice and he said to me “Welcome Aboard” . I reported him. I then had to walk outside to the bar to request ice for ice tea! Wow! In 6 other trips on Princess, I never had to get my own ice or tea! 8) My husband spoke to the Food and Beverage Assistant Director personally after Bingo was over on the 22nd of December about the problems to get Chianti or any other red wine of choice at any of the bars. He listened attentively, and was going to bring Chianti to all the bars we go to and he also wanted to send a bottle to our room. Later that day, we went to our room, and there was a GLASS of wine sitting on the table. No note, nothing. My husband called it in to the Assistant Director of Food and Beverage to find out what happened? After dinner, there was bottle in our room, no wine glasses, no opener! What’s up with that? Are we supposed to use our teeth to open the bottle, and drink out of the bottle? I have always felt that Princess is well above the other cruise lines in quality and service. But this proves me wrong! December 23, 2019 9) We ate in Palm Dining and my husband ordered the Stuffed Trout for dinner. When it arrived, it was a bright pink fish, not the taste of trout, but salmon. The day before he ordered sautéed vegetables, but they came Fried. So there is obviously a problem with the menu that is given in the dining room. My husband asked to speak to Peter, the manager in the dining room about the fish, and he argued with my husband, told him that this fish is a trout from the Pacific Ocean because he googled it and tried to show my husband in front of all the customers which was a definite confrontation and embarrassment to my husband. From that day forward, we never ate in the Palm Dining Room again. Customers should come first and should not be humiliated in front of other customers. 10) We did not know anything about the Wine Packages offered in the dining room. There is nothing offered on the website, and only the Wine Bar Attendant knew about it and told us about it. That is sad! We are big wine drinkers! I was disappointed. December 24th, 2019 11) We took a Princess Excursion to the beach in Antigua. We were herded like cattle on the dock without regard to the heat or sun. Then we boarded a van that took us to Mystic Beach which was a total disaster! People were falling into big holes in the water and could not get out. We helped many of the customers. The person who runs the bar was awful, mean, and plain nasty to the customers. We left on our own after 1 hour because we couldn’t stand it any longer. Princess needs to go on these tours prior to allowing the 3rd party vendors to make sure they are safe for the customers. As a result of this trip, we returned to the ship and cancelled all the other excursions we booked. From now on we will get off the ship and book from the outside. December 25th, 2019 (2nd Formal) 12) Crown Grill was amazing! Best food, best service! 13) The Photo Team is also amazing! We purchased the Photo Package, and I can tell you 100% that the team members are professional, they know how to take great photos, and JP from South Africa is the best one. Every photo he took was perfect! 14) We received an invitation for Sabitini Grill due to our Anniversary so we made reservations for the 28th of December. We appreciated the invitation. December 26th, 2019 15) We finally got a call from the manager of the Coral Dining Room who apologized for the incident with Peter over the trout, and told us to come to his dining room anytime. On the same day we went to dinner there, and said he would come over and check with us. He saw us, and never once came by. He was rude too! So we never went to that dining room either! 16) We reported many situations on a form and gave it to Customer Service Desk and requested answers to the comments. One concern was after looking at the history of charges on the Medallion App, we were billed for 3 drinks at the bar when only 2 were ordered. Naturally, we don’t pay for them, however, someone got a drink on our package. That was a concern to us. That is FRAUD! We waited 3 more days before Misa, from Customer Service called to let us know that we would not be charged for the extra drink. We already knew that. He never told us what happened with the extra bill and who did it? He just wanted to get the problem over without telling us what really happened. January 1, 2020 17) We received 2 plates of 8 chocolate covered strawberries in our room after dinner and we have no idea who sent them or for what? We could not eat that many! It was such a terrible waste of such a delicious item, but way too much! The communication needs to improve so that we know what is going on and there is no double orders. 18) Another issue was the Medallion app. In the Casino, the bar waiters told us we had to order from the app. The beverage manager told us if we order from the app, we get charged! Other bar waiters told us that you don’t get charged. No one really knows how to deal with the app. There were too many new employees under training on this cruise. We felt like we were Guinea Pigs on this cruise. 19) The quality of the food has really deteriorated. Princess always had fresh mashed potatoes. Now they are using Instant Mashed Potatoes, and it tastes like school lunch food! There is not enough variety of foods. For example, we don’t eat Pork and many nights only Pork was the main meat for many dishes. 20) We spent $5000.00 in the Casino. We received an offer but we cannot use it because both of us are teachers and work on a school schedule. This is the 2nd time we have been given an offer we cannot use. It is a sad situation. Why can’t the offer be used on a schedule for an upcoming cruise? We have just booked Alaska for June 6, 14 days. Why cant the casino put the offer on that cruise. The purpose is to spend more money and reward those that do spend. We are not getting the reward we deserve. In reviewing all of this, you can see how much we did not enjoy this trip. We work all year long and look forward to having a relaxing, trouble fee, and wonderful vacation which cost us over $6000.00 without Casino expenses. And to not have this wonderful, relaxing vacation at such a price makes us now think twice about moving away from Princess Cruises. We felt angry and disappointed the entire trip. We were not the only ones either! I don’t know if any other customers will send you a letter like this one, but I sure hope they do. You need to do something about this or you will lose your customers of years to other Cruise Lines. Now we are looking into Celebrity Cruise Lines for next year. Read Less
Sail Date December 2019
We chose this cruise because of the number of ports which were mostly impressive in the end. The embarkation process was quick and organized which was nice. The ship seemed older and offered less to do than we have been accustomed to in ... Read More
We chose this cruise because of the number of ports which were mostly impressive in the end. The embarkation process was quick and organized which was nice. The ship seemed older and offered less to do than we have been accustomed to in our other travels. The cabin was what it was - we don't book a trip for the cabin since we won't be in there much, but we did have a few issues with the cabin. The bathroom flooded out two days in a row which ruined some of our personal belongings. The hot water was down for three days non-consecutively - it would get lukewarm but never reach hot. Both of these issues were addressed and corrected after multiple efforts, but our personal belongings ruined were never addressed. The dining was overly slow - taking 20-60 minutes just to get us a table every single evening. We wasted so much time waiting for the dining room that we missed several shows that we originally intended to attend. We also had to listen to the head waiter in our section belittle and speak down to the assistant waiter which was sad. We ordered the drink package and every single soda we received was flat - we eventually asked for our money back on this. The buffet had minimal selections and the food offered was not all that good anyway. The cookies in the buffet were the best - if not for the cookies, I would have lost weight on this cruise which I would think is impossible. The salad bar offerings were tiny and downright pathetic. We had to get our own drinks in the buffet and when the staff cleared the tables, we would say thank you to them and they never once responded - it seemed like they hated their jobs and didn't want to be there. Entertainment was just okay - there were singers in the Voice of the Ocean that could sing better and were better entertainers than several of those in the cruise shows. The service was lackluster and there was not much holiday spirit on the boat at all - from decorations to attitudes. We worked with the customer service rep about some of the issues we had and she was outstanding - polite, professional, understanding - a real treat to deal with. We wished the rest of the staff would have taken some cues from her on how to interact with the guests and others. We booked a couples massage online before arriving. When we got to the spa on the day of our appointment, they had no record of our appointment claiming their system was down. We waited for 20-30 minutes and they scrambled to find two masseuses to administer the massages. We also put in writing and verbalized that we wanted upper body only massage for one of them and they didn't perform the massage as requested. Ports were great - beaches on Aruba and Barbados were amazing. Megan's Bay is always a nice stop! We are not sure we would cruise with Princess again as this was a real downer. If not for the great ports and amazing company I had with me, this was a bust. Read Less
Sail Date December 2019
Desired a short cruise over the Christmas season. However we chose a large ship with a large passenger capacity and the ship was completely full. Tours were poorly organized. Tenders were not all in working order. Missed our tour of ... Read More
Desired a short cruise over the Christmas season. However we chose a large ship with a large passenger capacity and the ship was completely full. Tours were poorly organized. Tenders were not all in working order. Missed our tour of Panama City due to lack of maintenance of tenders and disorganization of moving people off ship to get to shore. Complete power failure on one occasion - very concerned about situation should a crisis occur. Poor quality evening entertainment. Buffet staff consistently looked very unhappy. The only positive thing I can say is thank goodness we were assigned a very competent, pleasant and good natured steward. Disembarkation was totally disorganized, had 10 minutes to make our flight. If I had not spoken to security and waited for our disembarkation scheduled time we definitely would have missed our flight. Previous cruises with Princess have been excellent but cannot say the same about this cruise. Read Less
Sail Date December 2019
This is not the company that we knew, our previous cruise was 5 years prior to this and we have 16 Princess cruises to measure this disaster against, We chose the cruise which was over Christmas and New Year going through the Panama ... Read More
This is not the company that we knew, our previous cruise was 5 years prior to this and we have 16 Princess cruises to measure this disaster against, We chose the cruise which was over Christmas and New Year going through the Panama Canal. Embarkation took over 2 hours , we stood outside in a line with no refreshment , check in was tedious. Christmas decorations were minimalistic with exception of the foyer, very plastic but ok , each public area had one tree and the main dining room had a table decoration which was a band of plastic berries and a flower ( photo attached) the staff all had a veil Father Christmas hat on. The service from all the staff throughout the ship was excellent Our outside cabin had only one chair and no sofa it was inadequate The food and service was good, in the restaurant, The Lido buffet was a bit like a football match , at peak times it was difficult to get a seat nonetheless the food was OK In that area it is impossible to sit quietly with events and films competing to be the noisiest. Entertainment was badly scheduled and poor , was it because acts did not come on during the Christmas period. There were no big shows , poor singers and dancers with 3rd rate”Stars” . The cruise director was ineffective. The reason for doing this trip was the new Panama locks this was well executed and narrated and did not disappoint. The tours that we did were excellent except the tender we were on lost power in one engine and there was no steering so we waltzed around for a good 20 mins before we got back to the ship there was another tender waking for us but guess what that was broken So 2 big tenders out of action? Good job there was not an evacuation. But wait, that evening for about 15 minutes the engines stopped, everything including lights went out. We were sent a drinks voucher . Speaking of which Not sure were all the officers were on this ship were they in hiding they only seemed to emerge for the Captains circle event The drinks were outrageously priced plus tax and tips , hence the bars were quiet . New Year’s Eve was yet another disaster the main event was scheduled on the top of the ship but it was too cold and windy there was nothing scheduled in Explorers as the best band was on the top of the ship We have seen much of the world with Princess and we feel sad that the decline in the experience is so great that we will not be travelling with them again. Read Less
Sail Date December 2019
I won't use Princess again. Always trouble with time lines including being crammed into a room before embarkation. 3 of 5 tenders were down for Panama excursions which left little time on land, 7:30 am early disembarkation turned ... Read More
I won't use Princess again. Always trouble with time lines including being crammed into a room before embarkation. 3 of 5 tenders were down for Panama excursions which left little time on land, 7:30 am early disembarkation turned into 8:00am. Food in MDR started out fine but got worse - poor cuts of meat. We were told to get our outgoing mail in by a certain time each port. Problem? They only had American stamps and didn't send mail until Los Angeles. Who wants mail stamped from home? Why not tell us that to begin with and maybe told us where to fin a post office on shore? Cost of shore excursion were over priced for what we received. Spa was excellent, our waiters in the MDC were amazing and our cabin steward was great, too. Actually, most of the service crew aboard the ship were very pleasant. The entertainment had a couple of good acts, but it left a lot to be desired. The ships engines quit one evening and all power went out. "Stay were you are until further notice." They did get it up and running quickly but it shouldn't have happened in the first place. This was an expensive trip that should have enjoyed everyday but that didn't happen. Shore excursions didn't give enough time to see a lot - especially since there was always a wait time getting on or off the ship. Also, his is the first cruise where I heard passengers complain s much. Elevator, bathroom, steps, waiting in lines, etc. Read Less
Sail Date December 2019
The Crown Princess needs to be in dry dock for updating and renovations, along with their entertainment staff of singers and dancers. The whole ship, from outside rust to deteriorating furniture to elevators that had peeling paint on ... Read More
The Crown Princess needs to be in dry dock for updating and renovations, along with their entertainment staff of singers and dancers. The whole ship, from outside rust to deteriorating furniture to elevators that had peeling paint on doors to non working balcony doors in staterooms - You name it, it needs repaired or replaced. The worse part was the lack of effort to correct problems. Our balcony door was extremely hard to open, sometimes it would not open at all, and yet after repeated requests to front desk staff and room steward, problem was not corrected until last day of a 10 day cruise. Entertainment singers and dancers must of been a new group that had not been together for very long. Opera singers trying to sign disco or motown did not lend itself well to a good show. Food was repetitive and uninspirational - buffet food at dinner was better than dining room. Read Less
Sail Date December 2019
used Princess Crown for British Isles cruise in August 2019 and found it very enjoyable. In our December 2019 cruise to the Virgin Islands aboard same ship we found maintenance issues on several days in two different assigned rooms. ... Read More
used Princess Crown for British Isles cruise in August 2019 and found it very enjoyable. In our December 2019 cruise to the Virgin Islands aboard same ship we found maintenance issues on several days in two different assigned rooms. Leaking ceilings on two occasions, our clothing was soiled from leaking directly into our closet; repairs by on board plumbers failed twice. TV needed repair, thermostat refused to function needing repair. In the course of all these issues we began to believe we were certainly not aboard a Princess cruise ship and certainly not the same Crown Princess we had sailed just a few months past in August 2019. Ocean view room requested resulted in room fully obstructed by lifeboat that prevented seeing the island or any of the area beauty; we did see the interior of the lifeboat. The Production Shows and the Anytime Dining in the Michael Angelo Room were outstanding in every respect, and the ship's decorations for the Christmas celebration were memorable! Read Less
Sail Date December 2019
Crown Princess is a beautiful ship, but not beautifully designed, it is all very bland in colors and finishes. One area looks like every other area. Nothing unique or memorable. Cold, cold, cold ship.... cold in your state room, cold in ... Read More
Crown Princess is a beautiful ship, but not beautifully designed, it is all very bland in colors and finishes. One area looks like every other area. Nothing unique or memorable. Cold, cold, cold ship.... cold in your state room, cold in the restaurant, cold in the common areas of the ship. Even with the 2 room thermostat’s set on high heat, the room remained extremely cold. It is a miserable environment to be so very cold for a 10 day cruise. Anytime Dining..... the Concierge and staff of the dining room (Michaelangelo or DaVinci) will make you wait 40 minutes or longer for a seat if you do not want to sit with other couples. They often tell you that you could be seated almost immmediately if you will sit at a large table of people rather than a table for two. Treatment by Wait Staff not that good. We visited Michelangelo twice and never returned. We ate at the buffet where there was less drama. As for Crown Princess Anytime Dining... for a couple of two it is non-existent. Even when you tried to make a reservation, reservations were only available at 5:00, 5:15 and after 7:30. State Room Servicing..... staff would often not come to the cabin if you were present in the cabin, so rather than servicing the cabin twice a day, it would only be once a day in the early evening. Sheets would not be changed half way through the cruise (5 days), so we had used, dirty sheets for the last 5 days of the cruise. Theater Shows..... most cruises have a few theater musical singing and dancing shows. This cruise kicked off the week with an Opera and 1 musical. But there were many comics. So, Crown Princess does not get high marks for entertainment. Pizza..... Carnival and Princess bragged about serving the best thin crust pizza. For Carnival it was definitely true on multiple cruises, but Princess it was definitely untrue. Pizza served was often cold and did not taste as good as they have in the past. Buffet Meals..... it seems that there were less selections of food that you could eat. It also seems there was a lot of pork served during the 10 day cruise. The salad bar was very good. Would have been nice to have the option to put tune fish on the salad. Food overall at the buffet was OK, but not as good as past cruises. The way the buffets area were arranged on the Crown Price meant that by 5 pm it was difficult to find an available table near the buffet entrance. This problem was primarily caused by the inability to go directly from the buffet area to either side of the ship. It also is a possibility that folks were abandoning the dining room and heading to the buffet. State Room Condition..... clean but extremely well worn. Bathtub bottom had numerous dark stains and there was grout that was turning black... I assume it was mold. Sofa cushions kept falling off the sofa. But, the bed had a soft topper that was much nicer than previous hard beds that were very uncomfortable. State room had 2 temperature control is units on the wall. We kept the temperature on the highest warm temperature, but it was always cold, cold, cold in the room. So cold, we had to order bathrobes and wear them inside the room at all times to stay warm. Patio door never locked properly because the handle was broken and could not be moved into a normal locking position. (I checked the door numerous time and the door was locked. One time the TV satellite would not work in port because of electronic interference, so Satellite TV was not available to watch if you decided not to leave the ship. Plenty of OnDemand TV shows to watch. Now, the show you were watching would pause every few minutes, so you would miss small segments of the show (this was an everyday occurrence). These were not live shows, but one stored on the ship to play when you wanted. This pausing also happened during Satellite TV Live Shows. Twice one of the TVs completely failed. The steward showed us how to unplug and then reconnect the TV to get it working again. Our in-room safe broke the second night in the room. It took 2 calls to Service to get someone to fix it which occurred the next day. Our toilet stopped working/flushing on two different days. It took about 3 calls to get this fixed on 2 different occasions. The light on the balcony never worked, but I did not call Maintenance because I am on a vacation. I felt as if no general maintenance should occur in the state rooms, and was up to the current resident of the room to get things fixed during their 10 days in the ship. Not Good! Room Food Service..... Excellent. Food was ordered via Medallion App on the TV and delivered so fast. This area of the ship was managed and executed exceptionally. Job well done! Effy Jewelry Shop..... rings seemed to be $5000.00 and over. I think most people on this cruise would leave these pieces behind - prices were just too expensive, especially when compared to similar items at various shops in the ports of call. Medallion..... Works very well. I observed no faults at all. Very useful in terms of embarking on and disembarking off the ship during port calls. Originally, when we enrolled in the Medallion program, we were told that we would have a fast check-in and check-off the ship. This is a bit of misinformation because if 300 people were in the line to check-in, it still took 30-45 minutes of standing in a long line to check in. Same thing with getting off the ship. So, part of the lengthy process has been solved, but definitely not the entire process. There are some bad parts of the Medallion..... State Room staff would check to see if a passenger were in their state room, and not come to clean the state room as scheduled until the passenger(s) left the room. If the passenger(s) did not leave the room until 1:00 pm, then the state room staff were gone from the floor, so cleaning the room only occurred in the early evening. If you want to have the ice bucket filled in the morning or afternoon, you are out of luck. The GPS of the Medallion is being over-used by Room Service a tad. An example would be.... I ordered a sandwich one afternoon in my husband’s name. I remained in the state room while my husband walked around the ship. Room Service was trying to catch up with my husband, rather than bringing the food to the state room. Eventually, Room Service did contact me in the State Room asking if I would accept the sandwich. So, this is an example of the Medallion users going a little nuts. Another example of the Medallion problem is the kiosks in the common areas of the ship. The kiosks had a timeline of all event happening on the ship. I placed my medallion on the kiosks to check an evening out, and my name and photo never disappeared from the kiosk. It remained there for the entire evening. This is a violation of my privacy. The Medallion also keeps your full name posted on your state room kiosk. Again, this is another violation of my privacy. If a single woman were in a state room, why would she want her single full name posted on her door kiosk. The fact is, she would not want to advertise there was only one person, a woman, in the state room. On port calls, shop personnel would often ask for your ship card when you were making a purchase. We don’t have ship cards, we have a Medallion. Nobody from the Crown Princess bothered to notify any shop in port about the Medallions. So, this was a bit of a problem. Bottom Line...... I am not sure that I want to go on another Princess Cruise. Extremely cold room, food and entertainment was uninteresting, lack of state room service, room having many issues, etc. Read Less
Sail Date December 2019
Positives: excellent service, delicious food in MDR, entertainment good. Staff were friendly and courteous for the most part and we enjoyed chatting with them. Negatives: ship in dire need of reburbishments. Common areas extremely dated ... Read More
Positives: excellent service, delicious food in MDR, entertainment good. Staff were friendly and courteous for the most part and we enjoyed chatting with them. Negatives: ship in dire need of reburbishments. Common areas extremely dated and worn. Cabins tired, but more surprisingly dirty due to cloth on headboard as an example being stained. Seating in public areas also looks dirty due to being so worn and stained. Pool areas were very uninviting - the interior area was extremely dated. Apart from Chrooners bar, we felt that there was nowhere on the ship that we wanted to hang out in and we genuinely are typically easily pleased individuals. We were quite surprised that Princess would deem this experience as acceptable, particularly in light of the lengthy cruises this ship operates. What also stood out was an element of tackiness that wasn’t expected on a Princess ship. Not sure who oversees their branding and visual displays but they may wish to stay clear of purchasing decorations from the dollar store (or similar). Main Dining room was great - after one meal we stayed clear of the Horizon Buffet as we’d prefer not to eat off plastic plates while on vacation. Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
Area that we did not like Safety Issue, Saw a passenger fall down two steps, I witness no action from thecrew to come to assist. No medical response team NOTHING Room attendant- Never saw him. He attempt to shine my shoes ... Read More
Area that we did not like Safety Issue, Saw a passenger fall down two steps, I witness no action from thecrew to come to assist. No medical response team NOTHING Room attendant- Never saw him. He attempt to shine my shoes Look like he did with peanut butter! When a attempt to talk to customer service, they would not listen to anything said. Main food did not have a good selection so we ate at buffet the whole time Great getting on and off the boat was great. Very effective and time saving. The last stop waste of money! Drove 30 mile down the beach, turn around drove 30 miles the other way Stop at outlet for 45 minutes which was not enough time Complete waste of $50.00 per person. Also did not like the LGBQ theme on the boat. I would not recommend this cruise to anyone, family friends even my dog Read Less
Sail Date December 2019
Great itinerary. However if you receive a complimentary room upgrade please do yourself a favour and do research on where exactly they want to put you. We had our vacation ruined by loud chair shuffling, carts slamming and doors opening ... Read More
Great itinerary. However if you receive a complimentary room upgrade please do yourself a favour and do research on where exactly they want to put you. We had our vacation ruined by loud chair shuffling, carts slamming and doors opening all night long every night. Other than that, the cruise was good, the food and the service were top notch. The itinerary was great too however Grand Turks was kind of a letdown, we took a coast to coast island tour but unfortunately there’s not much to see other than some random donkeys here and there. We ended up at a abandoned lighthouse were we were charged additional money to see it. In Columbia, we took a hop on hop off which was great but the locals shoving items for sale in your face was too much. Our group was harassed like I’ve never before. I know they are just trying to earn a living but they were overly aggressive and honestly it made us feel totally uncomfortable. The other stops were fantastic, Read Less
Sail Date December 2019
First, let me start by saying that my wife and I have more than 15 cruises with Princess under our belts. Royal is simply the biggest of the ships we have sailed on with Princess. While I will always recommend Princess Cruises to someone, ... Read More
First, let me start by saying that my wife and I have more than 15 cruises with Princess under our belts. Royal is simply the biggest of the ships we have sailed on with Princess. While I will always recommend Princess Cruises to someone, my future trip planned for next year on this vessel, we are cancelling. Let me start with the creepiest thing about Royal and the Ocean Medallion experience....they put sensors in your cabin bathroom. Ocean Medallion tracks your every move about the ship and allows them to data mine your activites. But do they really need to know how many times I use the bathroom in my cabin? Creepy. The Piazza. Originally a nice idea. Small shops, little restaurants, like an italian piazza. On Royal its just another Entertainment venue. The performers and activities blasted so loud over the entire area you simply cannot enjoy any venue. Its a big space...and the audio system has the watts to fill it. Having a conversation with that nice couple you just met in the wine bar? Forget it. Run into a crew member covering tables in two venues at the same time who, remembers you from a previous cruise and want to catch up on their lives while sipping a martini in Crooners? Lol....nope. Pools. Royal has also traded the traditional two exterior pool design for one, oddly smaller pool and a more congested pool area. Also used as an entertainment venue. Quiet day lounging by the pool? Not on Royal. Perhaps in the Sanctuary, a reservations required venue. Elevators. Royal carries about 20% +/- more passengers, with only about 4% more crew and the same number of elevators as other ships. Wait, wait, wait. If you require a walker, or any other mobility device, good luck with that and these elevators. The primary specialty restaurants, Sabatini's and Crown Grill were excellent as always. The buffet, confusingly laid out but, with good selection, was a slight improvement over other ships. In some ways Princess has found a way, with Royal, to cross-over with their sister line, Carnival...the "party ships" and in many respects Royal is just a big Carnival ship but with better food and no towel animals on your bed in the evenings. Getting a drink on Royal literally mandates the use of the Ocean Medallion fob and phone app. The venues are short wait staff for the passenger load. (The corporate money making feature of Ocean Medallion, safe to say) So, best way to get a quick drink is to order one on the phone app. Delivery times averaged 7 minutes for the items we ordered. Fundamentally everything about Royal runs contrary to why many people cruise Princess. Adult atmosphere, decency, quiet and privacy. Royal is like a trip to the mall on Black Friday. If you like that kind of thing, than for you this ship is five +++ stars. We however, will pass. Read Less
Sail Date December 2019
Very disappointed. Our 5th cruise on Princess. Loved the first four. Booked this because we wanted to see Belize. Then Belize was removed from the itinerary. Our cabin was nice. Seemed just like the others but the shower was a little ... Read More
Very disappointed. Our 5th cruise on Princess. Loved the first four. Booked this because we wanted to see Belize. Then Belize was removed from the itinerary. Our cabin was nice. Seemed just like the others but the shower was a little bigger. Liked the tv mounted on the wall. Because of the outrageous noise level nearly everywhere else onboard, I chose to spend more quiet time in the cabin. Nice new movies. The Piazza is larger than on the other ships but no longer a good place to relax. Always something loud happening there too. The games in Princess Live were enjoyable but really inane. Bingo was $69. Only played once. Way too expensive. Seems like most activities were built around shopping. All the shows were geared toward a younger crowd...those who think everything needs to be deafening. My husband had to turn off his hearing aids! I wore ear plugs but still had to keep my fingers in my ears. Conversation was near impossible except in the dining rooms. We walked through the pool area one day and the movie playing was so loud I threw my food away so I could plug my ears. I spoke personally to the cruise director about the volume level everywhere and he just shrugged his shoulders and laughed. We went on an $85 bus ride (excursion) on St Maarten for 4 hours with the only stops being stuck in traffic. It was horrible. The only other excursion was 'minimal' activity level. The first stop was a 45 minute walk. I got about 10 minutes in and turned around. My back couldn't take it. So I shopped in a shop the driver recommended. I bought a necklace, bracelet, earring set. I asked the 'recommended' seller if I would be able to put the necklace and bracelet together to make it longer. He said 'absolutely'. When we got back, I tried and found the clasps to he two different sizes. Pretty must wasted money. Plus the earring hang crooked. No receipt or purchase information in the bag. The food was good as was the food service. Our cabin steward was wonderful. It cost me $95 to see the doctor to get a prescription refill plus $1.86 per pill that cost me $8 for a month supply at home. I heard the receptionist tell other people coming in that the dr visit would be $45. No explanation why mine was so much. The furniture in the Princess Live lounge was quite uncomfortable overall. The seating in the Princess Theatre was much less roomy than on the other ships. Narrow seats with little leg room. I can't even imagine how larger people could squeeze into those seats. If this ship was designed to cater to younger travelers, that should be noted at booking. I feel like this may well be our last cruise. All in all, a great disappointment. Read Less
Sail Date December 2019
We decided to go back to see the Panama Canal again. Our cabin was fine and our cabin steward was great. The buffet area was not organized and the servers were not happy people. They were surly and not helpful. The food selection was ... Read More
We decided to go back to see the Panama Canal again. Our cabin was fine and our cabin steward was great. The buffet area was not organized and the servers were not happy people. They were surly and not helpful. The food selection was surprisingly poor. We are Platinum level, so this was not our first Princess experience. The Panama tour was 2 hours late, cramped seating, and disorganized. When we disembarked, that was disorganized also. We were constantly assured we would get off the ship at the promised time. Then we were held because the terminal was “too busy”. We have enjoyed the loyalty program, but I’m afraid this will be our last Princess cruise . I think they have lost their edge due to nickel and dime motivation. We bought one of the International Cafe coffee cards, and only one of us could use it, plus the card expired at the end of the cruise. Before, the cards had no expiration. Read Less
Sail Date November 2019
This was our 6th Princess Cruise and 22nd overall. We opted for a Thanksgiving getaway cruise to the Caribbean out of Ft Lauderdale and this cruise fit our schedule. We opted for a full suite which was located at the stern (back) of ... Read More
This was our 6th Princess Cruise and 22nd overall. We opted for a Thanksgiving getaway cruise to the Caribbean out of Ft Lauderdale and this cruise fit our schedule. We opted for a full suite which was located at the stern (back) of the ship on the Starboard side (D-737). It was apparent on arrival that the Crown has not been refurbished in a very long time. The stateroom did not have any modern electrical outlets or circuits. There were no UBS cable ports. In order to use my CPAP machine they had to run a industrial size extension chord behind the bed over to the dressing table that only had (2) outlets. The size of the plug on the cable was so big it took up both outlets leaving us the charge phones and accessories during the day when we unplugged the extension chord. The bathroom had only one (1) vanity and sink and NO SHELVES. You had to leave every personal item on the vanity counter which got quite cluttered. The pull out clothes line in the bath area was broken and not usable. The exterior patio porch was in terrible condition and looks like it had not had any maintenance in a very long time. The hand rail was coating was all gone on the backside of the rail (varnish), the main support posts were filthy, the glass was not cleaned during our entire stay (10 days), there was visible rust all along the bottom of the rails where they meet the main deck. The patio furniture was very old but made of wood and very usable. There was visible rust everywhere your eyes roamed. Not what we expected or paid for in a Suite. The food was OK but not as good as other Princess ships we have been on. The entertainment was a very big disappointment. We did enyoy breakfast room service which was Excellent. Smoking in the Casino is still a big problem even when us non smokers have to walk thru the Casino to get anywhere. I can't believe Senior Princess Executives can't see that the smokers are the MINORITY aboard ships and that all smoking in Casinos should be eliminated. In summary I feel that I paid for a cruise at a Ritz Carlton facility but instead received a cruise sponsored by the Days Inn. We have taken the Crown Princess off our future cruise listing. We definitely did not get what we paid for. Time for a complete refurbishment. Read Less
Sail Date November 2019
This ship was nice, but it was more for an over 50 demographic. My child (14) tried on several attempts to attend the teen club, but he was always the only one that showed up. We didn't notice very many kids on the ship at all. The ... Read More
This ship was nice, but it was more for an over 50 demographic. My child (14) tried on several attempts to attend the teen club, but he was always the only one that showed up. We didn't notice very many kids on the ship at all. The trivia and other entertainment was again more for an older audience and I am in my mid 40's and felt too young. The shore excursion desk was very rude when we tried to nicely explain problems we had on an excursion. The dining was ok at best. The service was nice, but the food was very boring. The buffet for lunch was smaller than on other cruise lines and did not offer a very good variety of foods. The pizza at the pizza place was the best pizza we have had on any ship. The cruise staff were wonderful, especially for a more senior crowd. They were the shining part of the ship. Read Less
Sail Date November 2019
Pockets of good and bad service made the cruise average or less. Good to excellent were the stateroom attendant, bar tenders, casino staff, Steamers upcharge venue (add the lobster and crab for $12 more), and Ray Coussins on piano! ... Read More
Pockets of good and bad service made the cruise average or less. Good to excellent were the stateroom attendant, bar tenders, casino staff, Steamers upcharge venue (add the lobster and crab for $12 more), and Ray Coussins on piano! Poor were the dining rooms for spotty service and errors in billing drinks; at least the food was good... Also the Ocean Medallion system did not work well except to unlock the stateroom door from 5 feet away. I was hoping to order drinks from any location but it was often not available or hard to get the order right. Food ordered with it arrived dried out and cold. Probably it’s best use was to locate cruise mates who allowed location sharing. The layout of the ship is good with 4 pools to choose from. The itinerary was boring except for swimming with the stingrays in Grand Cayman. Holding a ray as big as me made the whole cruise worth it. That said, we’ve decided our next cruise will be an all inclusive medium sized ship like Seabourn offers. Read Less
Sail Date November 2019
We have been on 70+ cruises including about 30 on Princess. We the sister ship of the Caribbean Princess and they are NOT alike. Started with over an hour wait while they found a wheelchair for our EXPRESS boarding. The handler did not ... Read More
We have been on 70+ cruises including about 30 on Princess. We the sister ship of the Caribbean Princess and they are NOT alike. Started with over an hour wait while they found a wheelchair for our EXPRESS boarding. The handler did not know how to handle a wheelchair safely and left us in the Lobby and went on his break. The cabin in the same area we had on the Caribbean Princess was very noisy with THIN not insulated walls. Dinner was slow and the menu was the worst I have ever seen with limited choices. People arriving 45 minutes late for their assigned seating were seated and delayed our service and the food was cool to cold We gave up after the third night and ate upstairs in the buffet which at least had a better choice of food and it was warmer even sitting in the heating trays. Normally we had very good service from our room steward, restaurant server, and the help in the buffet. The schedule everyday same was the same and lacked anything other than the piano and steel drum entertainers. We did a back to back 10 night cruises and between the cruises we had to get off the ship for BORDER PROTECTION. Why I don't know as we didn't re-enter the US until December 7th when we got off. I.C.E. use to board and do any passport checks in the comfort of a cruise ship show room where we had access to food and drink and the I.C.E. officials seem to like having theirs while checking papers. I will not be using the Crown and if the quality of the food does not improve we will change cruise lines. We like our 30 to 60 days a year at sea to relax and get away from the daily grind of being retired. Read Less
Sail Date November 2019
We had good experiences with Princes before, not this time. What can I say, fire alarm in the cabin going off every time we took a shower, the phone ringing 20 times afterwards telling us, then people at our door. We finally got moved ... Read More
We had good experiences with Princes before, not this time. What can I say, fire alarm in the cabin going off every time we took a shower, the phone ringing 20 times afterwards telling us, then people at our door. We finally got moved after 5 days of this, but it took the fun out of our cruise already. The food was mediocre at best, but it seems all cruise lines are just not getting it food wise anymore. We really didn't't get very good info on some of our excursions and one got part of it cancelled, the best part and only a 50% refund The shows were really good, the best part of the cruise Dancing was non existent. One needs to really check out what you are buying excursion wise before you pay, some are really worthless, Hop on Hop off in Cartengena - don't do it, another took us up a dirty, smelly river for an hour. Read Less
Sail Date November 2019
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