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473 Princess Fort Lauderdale (Port Everglades) Cruise Reviews

We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
Sail Date June 2019
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a ... Read More
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a mess and the steward did not clean it. We are also nickel and dimes for everything We also had a prepaid dinner in the paid restaurant. We went to book in the steakhouse and was told they were all booked and we could eat in the seafood restaurant. I asked to speak to a manager and was told there wasn’t one and I didn’t have a choice Princess, I DO have a choice. There are many other cruise lines out there. If you think Princess will give you great service, think again. Chose Celebration The rooms are great. We had a mini suite Other passengers felt the same as us Read Less
Sail Date June 2019
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor ... Read More
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor talked to a couple that were playing cards for over 30 minutes. After he moved on they kept playing even though others could not get a seat for their meal. Spoke to hotel manager but nothing was done to solve the problem. Poor service ( very slow)in Lido and Dining room On Good Friday, only I fish dish served, (rockfish) Old carpet in Lido Very few activities ie golf, Wi, etc The guys were good at the activities but the females were gone in 10 minutes. Gave impressive that they did not want to be there. On port days 4 activities we’re scheduled while only 1 offered on sea days on average Read Less
Sail Date April 2019
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. ... Read More
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. Embarkation went smoothly. But, disembarkation at some of the ports and the final disembarkation were a nightmare. At one port (I believe Belgium), since it was a working port, you had to take the Princess shuttle to get you to the gate. They had only one bus- for 3,000+ people. Most everyone was late for their excursions and thus had the time shortened for each excursion. At one point (I believe for Southhampton) local authorities had to come aboard to do passport checking. The line literally ran the length of the ship- and this is one big ship. One gentleman passed out in line, hit his head, and as knocked unconscious. At our final disembarkation in Dublin, it was chaos. Again, crazy long lines. We had been told that only 56 people were disembarking there- wrong! There had to be at least 500. We had also been told that there would be no taxi service at the port. Because of my brother in laws mobility issues, the ship booked a taxi for us. But, as we got off the ship, there was a huge line of taxis waiting and no way to track down if any of them were for us. We literally got one of the last taxis. On another note, my sister in law and I did the zumba class every day while at sea. While the instructor was nice, she did the exact same routine to the exact same songs each day. I have never been to a zumba class like this before. The food was OK- nothing memorable. The burger joint on the Lido deck was a huge disappointment- thin dry hamburgers and thin dry chicken. We had gone to a similar burger place on a Holland America ship that was amazing. On a positive note, the pizza was surprisingly good with a different specialty pizza each day. I don't believe that I would do a transatlantic crossing again. My husband enjoyed it but I found it monotonous- like Groundhog Day every day. The crew were very nice and helpful- no issues there. We had a standard balcony room and it was fine. The ship itself had a few signs of wear and tear but was otherwise in good condition. Read Less
Sail Date April 2019
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once ... Read More
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once it got warm it would open all the way. Hot water in the shower was hit or miss. The toilet malfunctioned twice. The couch in the room looked like one you would find in a second hand store (lumpy, stained, ect.). The desk and chair should have been replaced. Our room attendant was one of the best we had on any cruise. I found that the bar staff, the wait staff in the main dining were also excellent. The people responsible for shore excursions really need help. We were misdirected by the staff on two excursions. We were give the wrong tour packet once. We had one tendered port and the wait time to get off the ship was over an hour. I really don"t know what the problem was, but I never experienced these long wait times on my 6 previous cruises. We cancelled a scheduled future with Princess when we got home. Read Less
Sail Date April 2019
this cruise was with a group on Utube ,however it turned out be a series of missed communications and bad service .nothing stands out about this cruise except the night we dined at the Crown Grill was fantastic ..My medallion did not work ... Read More
this cruise was with a group on Utube ,however it turned out be a series of missed communications and bad service .nothing stands out about this cruise except the night we dined at the Crown Grill was fantastic ..My medallion did not work very well it rarely let me into my room ,the apps were not working for me ,I had the medallion changed and reset but never really worked . However to be fair I never used the apps very much ,its just not convenient for me . The weather was great . The ports were very good but we never seemed to stay very long at them . We were in Mexico for about 10 hours . The use of tenders to get ashore although necessary was a pain . I did enjoy the comedian and the cover band . We did take two excursions one in Jamaica which was a tour of Islands wildlife. And one in Cozumel which was the sunset cruise .. All in all ok Read Less
Sail Date April 2019
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. ... Read More
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. The couch was a tired green with a few holes and the furniture on the balcony needed an upgrade. The food in the buffet was worse than Golden Corral and there was very little entertainment on the ship. The three sea days we were bored to tears and ended up watching movies in our room each night. I guess if you are 75 or older you might enjoy this cruise with nightly Bingo and knitting classes or playing cards on deck but my daughter and I were so disappointed because we had heard and seen videos from friends who have been on cruises and were told of all the deck parties and all the fun activities on the ships. We never saw any or maybe if we would have known that there was a LGBT convention we would have picked another cruise because there were tons of activities for them or if we had known that 90% of the passengers were over the age of 70, we would have picked another cruise. I wish I could say that the dining was at least good, but I can't. The table we had assigned to us for the whole cruise each night sat over one of the engines I guess, because the whole table and all of our chairs shook every night except one and that is because we were still docked in St. Thomas. There were several menu choices each night but the food was just ok. I had again heard stories about how wonderful the food is on a cruise and how you come back home with a few extra pounds and I can honestly say that I didn't. Our two wait staff that we had for the week were super nice though. I have to give them credit for that. Siti and Dadang were great. The service on deck and out by the pool area was not so great. If you wanted a drink while sun bathing you had to go and get it yourself because there was never anyone walking around asking if you wanted a drink. Also if you decided to grab a slice of pizza, which by the way was the best thing I ate all week and needless to say we ate sliced pizza every day, you could never find anyone to bring you a glass of water or iced tea. It would have been nice if they would have at least had some sort of beverage stations set up around the ship to get a drink without having to pay $10 for an alcoholic one. I believe half the trip I was dehydrated from lack of water. Oh and let me fore-warn you to NOT TAKE PART IN THE TEETH WHITENING in the LOTUS SPA. WHAT A RIP OFF. We got suckered into it because we were told upfront that the cost would be $129 each for teeth whitening that would last 2 to 3 years. Well, after the process was done, you then get told that for it to last 2 to 3 years you have to pay an additional $249. WOW. So the $129 that I just paid is only good for a few days! So I broke down and bought the additional packets that were $49 for 12 treatments, which I was told was only good for 1 week of whitening AND WHEN I GET MY CREDIT CARD PRINTOUT THE GUY TAKES IT UPON HIMSELF TO ADD A $39 TIP. WOW was all I could say. The only good part about the whole cruise was the ports we visited. That was what I was most looking forward to was seeing the beautiful blue waters and that did not disappoint. We enjoyed a nice bus tour of St. Thomas and we had a great time walking through all the shops and open markets of St. Maarten. I will say that come Saturday morning, the day we got back to Ft. Lauderdale, I was up at 5am and ready to get off the ship! At least if you carry your own luggage off, you can disembark at 7:30 instead of waiting until 8:30 or in some cases 9:30 depending on what floor you were on. If I ever decide to go on another cruise I will certainly do more homework of the ship and will probably chose Royal Caribbean for sure! Read Less
Sail Date April 2019
Too many unattended children. Children running in halls, children swimming and drinking water in hot tubs. No parental supervision. Princess did not address the children running and being unattended in the hot tubs-sign posted "no ... Read More
Too many unattended children. Children running in halls, children swimming and drinking water in hot tubs. No parental supervision. Princess did not address the children running and being unattended in the hot tubs-sign posted "no children in the hot tubs." Luggage did not arrive to room until 3 hours after we left port. Luggage was being delivered to rooms at 7pm after we left port at 4pm. Food was very good. Buffet had great selections. Entertainment was great. Movies on Demand was awesome. The movies were available on your big screen TV in the cabin after it was shown on-board atone of many locations. Ship was clean and service in the buffet area was very good for drinks. We had a port issue at the Caymans. We had tenders at the South Port which is rarely used. Waiting for a tender the lines were long in the sun. Princess supplied cold water, a cold rag and umbrellas for the hot sun. Carnival Vista was also at the port and their passengers were not offered anything while waiting in the long line for the tender. Read Less
Sail Date March 2019
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food ... Read More
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food service in all venues. ( Time of service, Replenishment, Quality, Ambiance,Noise). One waiter and an assistant handled 22 people in our area. We missed shows due to long wait times as a table close to us gorged on 4 lobster tails each at one dinner and staff was run crazy trying to keep up as our table waited to get served at all. - Meat came out overcooked. I sent my lamb back 3 times until the Head Waiter intervened and brought me a properly cooked piece. - The buffet restaurant became a better option than fine dining. Food was properly cooked with ample seasoning. However, it was crowded and loud. - 2 couples in our group tried the Crab Pot. It was waterlogged and inedible. Fortunately they were given their money back. - Anytime dining resulted in us almost sitting on top of other couples with no option for privacy. I have eaten in MacDonald's with more space between tables. - No cabin seating other than the bed. Our room did not match the picture online. Carpet and furniture were worn and resembled a 2 star interstate hotel. - Slow inconsistent room cleaning due to 1 room attendant handling 17 rooms. Do not expect a towel animal on this cruise. You are lucky to get a towel. - Staff unable or unwilling to resolve issues. Need to find a Senior Officer in order to get any resolution. Promised refunds then are never processed. They will say anything to avoid actually dealing with the issue. They would not allow me to escalate my issues. I had to find out who was in charge of an area and track them down myself. Seemed as if staff was either untrained or burned out. - No answer on room service and dining reservation lines. Waited over 15 minutes in one case and gave up. - Internet is time based and a ripoff. Of 300 purchased minutes, was only able to actually use 100. Do not buy this option unless you constantly want to be scolded by the Internet Manager for not logging off. Found out later that even if you log out, the slow service will keep you logged in wasting your time. I was promised a refund after submitting a complaint. it never appeared on my final bill. - Ports are on the yet undeveloped sides of islands. Tours then take 65% of the allotted time for travel leaving little time to enjoy sites. Colon is a slum. Falmouth has no amenities. Porto Limon has about 8 streets and is mostly undeveloped as of yet. Used to be a Banana Port. Only options for the independent traveler if you do not book a tour are the fake tourist shops in the port buildings. Only Cartagena and Georgetown presented opportunities other than tours for exploring the island. -Ship itself is in need of another update (Carpets worn, Furniture worn, Elevators break frequently.) - Fitness area is cramped with no windows. - The My Princess app is not aligned with the paper Princess Patter. It is not user friendly. - Announcements cannot be heard in the rooms. You have to open the doors to hear and often cannot hear most of the content. This is a safety issue. Only positives we hit on the cruise were the service staff themselves. Most of the Waiters, Bartenders, and Room Stewards were warm and friendly often more helpful than management. We are young active Seniors. Ship activities seemed to be focused on an older , less mobile demographic. Napkin Folding was not high on our agenda. The Cruise Director while flamboyant was not a good fit. It did not seem that this ship was designed for those with mobility issues. Long elevator waits, crowded elevators, and malfunctioning elevators forced those with mobility issues to use steps. We have cruised throughout the world on three other lines. This was by far the worst cruise we have ever taken. We left more stressed than we arrived. We will never cruise Princess again! It seemed to us that Princess was stuck in the past and no longer innovative. Ship and systems were designed to put profit over quality. Our gift for being a past customer was an invitation only presentation on new cruises. On other ships we would have had a Captain's reception not a sales speech. Read Less
Sail Date March 2019
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but ... Read More
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but there were very few kids on the ship. The demographic is very old, so lines are slow and the entertainment is suited for that generation. Disappointed with Princess, will not take a cruise with them again. Some of the staff were a rude on disembarkation day. Food was okay, but got a little tiring after awhile. I do want to not that generally the staff was pleasant and amenable. The ports of call were just okay. Jamaica was probably our least favorite would avoid it. Our favorite being Grand Cayman with very little hassle and great port experience. Would suggest that if you plan on taking this cruise expect not to be overwhelmed, but under whelmed. Read Less
Sail Date March 2019
We have cruised many times before but this was our first cruise on a Princess ship. When we booked this cruise we asked for fixed dining for our evening meal. Once on board the ship we found our time for evening meal had changed yet ... Read More
We have cruised many times before but this was our first cruise on a Princess ship. When we booked this cruise we asked for fixed dining for our evening meal. Once on board the ship we found our time for evening meal had changed yet again - this was changed twice in the UK - without notification - from 8.15pm to 7.15pm and then on arrival on the ship to 7.45pm again without notification. The service in the Allegro dining room was terrible - most nights well over 2 hours for a 3 course meal - too late for seats in the shows. The meals were not fine dining and the presentation on the plates was awful. Soup was sloshed around the side of the dish, which left marks on the table cloth and a meat pie in a pot was the same. The sea was not rough. Another day we had cold potatoes and rock hard vegetables - is this the norm on Princess ships? We never felt full after our evening meal. Then one evening one meal we chose off the menu was a beef tenderloin and asked for it to be well done. This arrived red raw and was sent back via our waiter. It had to be returned 3 times - could not eat it - felt ill - the Head waiter in white jacket was aware of the situation. What happened to formal night? We dressed up for dinner - others dressed in shorts, t-shirts and flip flops. We were given a time of 11pm to put our cases out on the last night - then this was changed to 10pm at the last minute - just before we went for dinner. This was not possible, as we were not back from our evening meal which took so long. We booked trips earlier and arrived on the ship to find that they had been changed with extra money added onto our bill - without any notification. 0ur original trip on home flight day was cancelled for some reason. We queried our bill and the extra money was deducted. We had to vacate our cabin at 8am so had to take the trip that had been allocated for us - without our knowledge - at an earlier time of 8.15am in the Concerto Restaurant for 9am coach on our last day, as we were not flying home until late evening and although the coach took us to the airport we still had 8 hours sitting about. We had a mini-suite which was good - no Kettle in the cabin but very clean - but by the time we got back from the safety meeting on our first day - our champagne was flat! Our cabin steward moved items around and some papers, maps etc., disappeared. We are tidy people. Some items were moved in the bathroom the day before we were leaving - obviously trying to clean up for next people! VERY DISAPPOINTING - NEVER AGAIN Read Less
Sail Date March 2019
We were just looking for a getaway (we live in Florida so weather not an issue). We had sailed on Princess before - and they had the best food of the "mainline" cruise companies - so that was our reason for picking the Regal ... Read More
We were just looking for a getaway (we live in Florida so weather not an issue). We had sailed on Princess before - and they had the best food of the "mainline" cruise companies - so that was our reason for picking the Regal Princess (and this part did not disappoint). We went all out and booked a full suite - and there, my friends, lies the problem. Very, very disappointed with Princess suite amenities - if we are going to pay almost $4000 for a one-week cruise, we expect to get amenities commensurate with that. First, the suite passenger venue (concierge lounge) wasn't worth going to - it was so small I would be embarrassed if I were Princess plus this is a pretty large ship and we were at the front and the lounge was as far aft as you can get and 3 decks up). Other than a one time minibar set up, we had to pay for everything: Every other ship we have been on over the past 4 years provides complimentary Wi-Fi to suite guests - but not Princess (150 complimentary minutes on one device - so either me or my wife was out of luck - so we didn't even bother). To me, the crowning insult was having to pay for a quiet spot on the upper decks. We both love to relax on a cruise so look for a quiet shady area to read, nap, etc. There aren't any such places on this ship unless you want to pay extra ($80/day for a cabana in the Retreat or a similar amount for a lounge chair in the Sanctuary). Our cabin was spacious - but the bedroom was probably 3 times the "living" area - seems to us they could have given you a little more room for when you are awake! Clearly Princess is trying to appeal to a younger audience - no quiet background music anywhere. And so much for their policy of not holding lounge chairs (supposedly in unoccupied for 30 minutes, the crew would remove belongings ha ha ha) I would go for a cup of coffee at 7:00 a.m. and most of the chairs already had stuff on them - but no people! And that goes for the minimal number "shady" chairs that were available. Enough - Princess is off our list!!! Read Less
Sail Date March 2019
We liked the itinerary. Enjoyed going to the different islands. Food in the Anytime Dining was very good. Disappointed in the food selection at the Buffet. Bartenders need more training on how to make simple drinks ie: Pina ... Read More
We liked the itinerary. Enjoyed going to the different islands. Food in the Anytime Dining was very good. Disappointed in the food selection at the Buffet. Bartenders need more training on how to make simple drinks ie: Pina Colada's, Miami Vice drinks. We had a Mini Suite with a balcony on Dolphin Deck 9. The people in the decks above us were able to look from their balconies down to ours. Couldn't even go out eary in the morning or in the evening with your night gown, becauses of people in upper decks. Princess Line charges for all exercise classes. ie: Yoga, spin, etc. Other liners don't charge for these activities. Restrooms were very small. On most bathrooms, if there were more that 4 people, you were buming into each other. Probably won't ever go on a Princess Line again. Caribbean Princess needs to look at their problem areas. Medallion setup needs to be a little more "user friendly". Read Less
Sail Date March 2019
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was ... Read More
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was the first one with Princess. In short, we have been very disappointed and will not select Princess again. A few examples: Buffet: The choice of food on the buffet deck 15 was very limited. Plastic plates and wine glasses, first time we experienced this. The chairs were dirty. The omelet making process was cumbersome. Despite the two areas on deck 15 it was always difficult to find a table in the morning. Dining room: The menu in the dining rooms was repetitive and the quality of the food was not very good. A few times we had to return our plates and did complain at the desk. Cabin: The sofa was old and not very comfortable. Bath room: No toiletry products such as a shower cap etc. The water from the cold water tap in the bathroom and the shower was very hot for 20 days. Bars: The bars like the Wheelhouse bar, Crooners bar and the Piazza were dull and the entertainment lasted only for a short length of time. We are late diners Shops: My wife was not very impressed with the shops. Very limited choice. Health: A lot of people got sick and so did we. Throat infections etc. The medical facility was OK, but the treatment didn’t help very much. Library: The library was extremely poor. The majority of the shelves were empty. Normally the library is well stocked and it is fun to be there during the days at sea. Destinations: The stop at Princess Cays the first destination after leaving Fort Lauderdale was a waste of time. Because we booked two cruises back to back, we were there two times. General impression: Not very friendly, no smiles by the majority of the employees. It was the worst cruise we ever did and as I said before we will not cruise again with Princess. HVDT Read Less
Sail Date February 2019
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups ... Read More
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​ ​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​ ​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​ ​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​ ​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​ ​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​ ​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​ We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​ ​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​ ​So to say the least ..... we did not "Come back new".​ Read Less
Sail Date February 2019
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for ... Read More
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for many reasons. First, we were advised that there had been an outbreak of norovirus on the cruise that just ended, causing widespread diarrhea and vomiting. They advised us that they were doing an extra thorough disinfection, which we found reassuring. But when we got on board, they had done more than just disinfect. They removed all the interior shelves from the stateroom refrigerators, along with the metal racks in the fridge doors that hold drinks. They never explained this, and never returned the shelves and racks, which made the small fridges even less useful. Also in the interest of hygiene, passengers were not allowed to serve themselves at the buffet. Anything you wanted – from an orange to a dinner roll to a spoonful of scrambled eggs or a pastry – had to be pointed out to one of the crew, who would put it on your plate. This extended to salt and pepper packets, ketchup, tabasco sauce and other condiments. You couldn’t touch anything. You had to stand in line to have a crew member pull a glass of water or iced tea. You had to have them pull your cup of coffee and guess at how much cream to put in. It made the process slow, irritating and chaotic. At the pool grill, you couldn’t put ketchup on your own burger or fries. You had to wait for someone to put pepper flakes or oregano on your pizza slice. Then there were the dining rooms. The ship was recently (2017) refitted with additional staterooms, adding up to 300 guests (was the resultant overcrowding one reason for the norovirus outbreak?). But they didn’t add any dining rooms to handle the extra guests, so there was a 45 minute wait for a table every night at the ONE restaurant with ‘anytime’ seating. That jamming in of additional passengers speaks to another annoyance. They have found a way to squeeze extra money out of every single aspect of your cruise. The waiters constantly push you to buy more drinks. The photographers are constantly snapping photos and videos to sell you. The dining room menus have inserts trying to get you to ‘upgrade’ to steaks at additional cost. The chef and maître‘d put on a cooking demo and then try to sell you a cookbook. Bottles of water to take on your shore excursions are $2 each. Of course, soda pop and alcoholic drinks cost extra, and the first few days crew work hard to sell you a cruise-long ‘beverage package’ which comes out to about $689 per person including 15% bar gratuity, which means you’ll drink 6 alcoholic beverages a day to break even. On the bright side, drink anything over 6 and you’ll come out ahead (although your liver may not). In short, every day and every meal or activity seemed to bring one more little annoyance. After a while, they just started to add up and suck some of the joy out of what should have been a lovely vacation. The ports we visited were great; but unlike the old slogan, ‘getting there’ was NOT half the fun. Our last two cruises were with Regent, which cost more initially (it's all-inclusive and a bit more luxe), but which always delivered excellent service that seemed to anticipate our needs, instead of looking for ways to capitalize on them. We tried Princess to save some money. In the end, the savings simply were not worth the aggravation. Read Less
Sail Date February 2019
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely ... Read More
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely does. She was seen by the medical staff and was told she only had the Flu, yet was quarantined for 24 hours, forcing us to miss our excursion in Cartajena; the one she wanted to do most! (WE were refunded). Then after the 24 our period, a medical person came to check my wife's temperature and vitals. His batteries in his thermometer were bad and the unit wouldn't work. Because my wife is a Medical assistant, she had two thermometers with her. She checked herself with both and had readings of 97.7 and 97.2. The Medic said that wasn't acceptable because they were not calibrated to their scale. He said he was going for batteries but never returned. After 2 hours I went to the medical office to find him, only to learn that the staff had just gone on an additional 4 hour break. My wife was stuck in the cabin 7 hours in addition the original 24. And of course we ate room service with additional gratuities. I prepaid for the passenger protection plan but was billed when we checked out at the end out our cruise. I was told that was procedure and that I needed to file wit the AON insurance group. Redundant procedure for sure. Then when reviewing the medical findings it was stated Neg type A and B flu. Positive for a gastrol intestinal Virus. Well I guess that's why a cleaning crew came to our room at all hours, 6 times to disinfect. The food was OK at best. But we didn't know that we needed to bring formal attire for the "Good Stuff" However we often had room service because we acclimated to that while my wife was confined. The service then was always very good. We did not get involved with the fitness and recreation, nor did we use any public rooms. Our excursions were more oriented to the vendors than the culture. We have filed our insurance claim with AON. But feel we are entitled to some form of compensation for our medical issues (it was the Virus) and our missed excursion. Read Less
Sail Date February 2019
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems ... Read More
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems that were caused by poor staff and it took ages to sort out. The cabin steward was a miserable sod (ok they have off days like all of us but not the whole cruise). And his attention to detail was poor , dirty towels left lying around after cleaning , dirty cups plates glasses left around , and some nights no chocolates. Cabin d733 also avoid like the plague if you want peace and quiet yes it has a massive balcony but the engine noise is terrible. Food was poor and unimaginative and repetitious. The MDR one one occasion I literally had my plate slid across the table to me and half fell in ff onto the table cloth. The kids club was great and so was the medical staff which we both used a lot. The ship itself is lovely clean and bright Read Less
Sail Date February 2019
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft ... Read More
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft premier balcony, very small compared to other lines. No sofa, one chair, small table,layout was small apart from hanging space at bathroom door where there was lots of hanging space and a closet holding the safe with lots of shelving. Bathroom very small with limited storage. Nylon shower curtain. Balcony was large with 2 lounge chairs and small table. Dining room food was mostly cold, under cooked and lacked any taste. Only used this venue 5 nights out of the 10 on board. Horizon court, not a lot of choice, "mashed potatoes" grey, lumpy and disgusting. Constantly closing the lines ar mealtimes. Not at all impressed by Princess. For what we paid, poor value for money, wouldn't return. Read Less
Sail Date February 2019
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive ... Read More
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive outbreak of norovirus. We knew the ship was small and older but the on board activities were dull and tacky. The quality and variety of food at the MDR, the Horizons Buffet and both specialty restaurants were the poorest of all 4 cruiselines we have sailed. The tiny fitness center is in the windowless bowels of the ship and dark and depressing. And while we understood that this itinerary attracted an older crowd, we were surprised to be one of the youngest couples on board (we are 55 and 59). Few of the onboard activiites were designed for an older demographic so the evening events were empty and boring. The biggest thing to do on board was afternoon trivia. Due to the norovirus outbreak the library and parts of the casino were closed. Read Less
Sail Date February 2019
We chose this 49 day cruise out of Ft. Lauderdale to Los Angeles because of the itinerary and because we would only have to fly once from Los Angeles to FL and only drive from Los Angeles back home. We chose Princess because we thought we ... Read More
We chose this 49 day cruise out of Ft. Lauderdale to Los Angeles because of the itinerary and because we would only have to fly once from Los Angeles to FL and only drive from Los Angeles back home. We chose Princess because we thought we would have an above average experience. Princess failed to impress us and although we are close to elite status, will have to rethink going on our next cruise on Princess. We were happy with our balcony room, room stewart and the ship in general. The library was sad as it is very small and there are not many books or reading material. Dining: We tried our assigned table and early dining three times but found the food subpar, lacking taste and options limited. After that we ate our meals in the Horizon Court which offered more variety, but not taste. Most foods were on the salty side. I did not like the soup stations as I found the soup ladel too small for the huge pots and found people trying to fish for the dropped spoon with their hands in the soup. I eat fish or vegan/vegetarian dishes and found that the fish offerings were poor. The cheapest fish was offered and it is mostly freshwater tilapia, trout or on occasion sole. You never know what type of fish you are eating because the dishes were just labeled baked fish, fried fish, fish in sauce..etc. with no details as to the type of fish being served. Personally I don't care for freshwater fish, and tilapia seemed to be the only fish available. If you like mahi mahi, swordfish yellotail, etc....you won;t find it here. Shrimp was always offered, but I have a thing with farmed shrimp or fish and stayed away from shrimp. I prefer the larger wild caught shrimp. Chocolate Journeys/Desserts: Poor in my opinion. I have a sweet tooth and enjoy good desserts or baked goods. I found the cakes very dry as if they had been baked weeks before and then decorated on the day they were served. There was not one dessert that I found that left an impression. Grandma's chocolate cake gave me an upset stomach the two times I ate it and I think it's because the cakes are left at room temperature in the Horizon - this partifular cake's frosting always seemed melted due to the lights and room temperature. Entertainment: I expected better and only saw two shows they were that bad to us. Also not enough seats for everyone in the theater. Cruise Director: Some people loved him - we did not! He was a little bit too much for us and not so professional. Guest Service Desk: Tired. No hello or thank you. No enthusiasm. Tour Excursions Desk: Tired. Attitudes. Excuses. Staff in public areas, Horizon Court: Like others have mentioned, the staff on the ship were tired looking, like they are on their last days before their breaks. No smiles, enthusiasm, or eagerness to help or do their job. Their supervisors not doing their jobs, but rather conversing in small groups. Port Destination Presentation: Sorry, but we did not like Vicki the destination"expert". She had trouble reading her notes and mispronounced people and places a LOT. I would remove "expert" from her title. Again, some people liked her, others including us did not and think Princess could have done better with presentations. Ports: We had many late arrival/departures from ports and given excuses from ship staff. Buenos Aires turned out to be a mess and all excursions were cancelled as we arrived too late into port. Loading of supplies at ports took too long making our departures late. Princess again? I don't know. Will have to be a really good deal, as this cruise did not meet our expectations. Read Less
Sail Date February 2019
The service was poor, the meals were nothing to write home about, but our cabin and the ports were great. Also great was Doug Funk, one of the entertainers. He’s so funny. We’ve seen him on other Princess Cruises,so we were happy to ... Read More
The service was poor, the meals were nothing to write home about, but our cabin and the ports were great. Also great was Doug Funk, one of the entertainers. He’s so funny. We’ve seen him on other Princess Cruises,so we were happy to see him on this one. The entertainment is usually campy on Princess. Their broadway shows are laughable. But on this cruise we had a magician, a guitarist, a pianist, Doug funk, who were all great. The problem is that the Princess band must play with the entertainers and although they are good, they are too loud and tend to drown out the main act, especially the horns and drums. What a headache. The ports were all good,as were most of the shore excursions. I mentioned the food and service. We’re Elite on Princess and have noticed a rapid decline in service and all around quality since Carnival took over. They cut corners everywhere and made us feel we were on a substandard cruise line. I’ve never seen so much recycled food. Some items had been converted to other dishes at least 3 times. The hot doges were pretty Good, the burgers were half the size of the bun. We had a serious delay in our departure due to this old boat coming out of dry dock. But they didn’t waste any time getting us off at the end. We have to reconsider our booked cruise to New Zealand on Princess. Read Less
Sail Date January 2019
This was our 8th Princess cruise and it will be our last. The ship was not ready for passengers. The pool was closed the first 2 days while it was being painted. Many public bathrooms were closed the first few days while they were being ... Read More
This was our 8th Princess cruise and it will be our last. The ship was not ready for passengers. The pool was closed the first 2 days while it was being painted. Many public bathrooms were closed the first few days while they were being repaired. The Movies Under The Stars worked the first couple of days, then never worked again. The overall feel of the ship was unlike any other cruise that we have been on. The service was poor. The food was poor the first week. It improved the second week. Lunch in the dining room took at least an hour and a half. If one person asked to have their water glass refilled, the rest of the table was ignored. I gave up getting a Diet Coke for dinner in the dining room. It would take 15 -30 minutes to arrive. Several times we tried to buy a bottle of wine from the wine list to find out they were not available. Our room was not clean. There was food under the desk when we arrived. It was there when we left 15 days later. The towels were old and stained. The balcony was never cleaned. I never saw anyone cleaning railings or other public areas. The pool towels were thin and stained. The entertainment was average at best. The singers and dancers were good but we didn't see them until day 10. There were very few activities during the day. Most of them were sales pitches for the spa or jewelry shops. We felt like there was a charge for everything. I bought the soft drink package and was not able to use it the first day. I asked about it at the desk and was told I could start using it the second day. I could list many other issues but this gives a good idea of the problems on board. Read Less
Sail Date January 2019
We chose this cruise because we had heard great things about the Princess Cruise Line and Princess' Panama Canal Cruise. This was our first time on Princess Cruise Line and we were shocked and dismayed at the Coral Princess’ ... Read More
We chose this cruise because we had heard great things about the Princess Cruise Line and Princess' Panama Canal Cruise. This was our first time on Princess Cruise Line and we were shocked and dismayed at the Coral Princess’ condition when we embarked at Ft. Lauderdale. Our stateroom had dirty windows leading to the balcony. The balcony had paint on the floor and chairs along with debris on the balcony floor. There was a drill bit under the vanity (this was dangerous with bare feet) and construction trash in one corner. The biggest problem was a half inch of water on the bathroom floor. We spoke to our Room Steward about the water and he immediately cleaned the water using towels and called technical services. About a half hour later, he told us the problem was fixed. We thanked him and considered the matter closed. We went to dinner and the show and returned to the stateroom around 10:00PM and found there was not only water in the bath, but that it had now spread to the carpet and was heading for our unpacked luggage. We moved the luggage and contacted Customer Relations, which took a while since they were very busy. The Night Customer Relations Manager came to the room, had someone come to vacuum the water and arranged for a plumber to repair the toilet. After the plumber visited (now about 1:00AM) the Night Customer Relations Manager said a valve was broken and there were no replacement parts on board the ship. We were stunned at this news since there were over 1000 of these toilets on the ship and no replacement parts. I asked about another cabin and he said there were no cabins available. He explained we could dry flush the toilet or use one of the public toilets on this ship and left. We were appalled at this response since we never had an experience like this on any of our previous cruises on other lines. We decided during the night to disembark at Cartagena and head back home. In the morning, we went to Customer Relations to see if they could help us arrange travel back home. This is when we met the daytime Customer Relations Manager. He asked why we wanted to leave the ship, we explained our situation, and his response was genuine surprise and he explained that what we had was not a “Princess Experience”. He asked if he could have a day to resolve our problem, this was fair and we agreed. His calm professionalism was evident during the day; he provided regular updates, provided us with a key to an empty stateroom in our area where we could use the toilet, and found another potential stateroom for us to use. By 5:00PM that evening Technical Services scavenged parts from an unused stateroom to use to fix our toilet. He also provided compensation for our inconvenience and dinner at one of the restaurants. He not only saved our cruise, he saved the relationship with Princess Cruises. Was there a bright spot on this cruise? Absolutely, the Crew was phenomenal. Despite dealing with a ship with many problems (we were not alone), we found the Captain and Crew terrific even though many of them were exhausted from dealing with a poorly serviced ship. Our Room Steward, Dinner Waiter, the Cruise Director and staff, and the Buffet staff were wonderful. We know we were not the only people with problems on this cruise from talking with other passengers. There were electrical problems throughout the ship, such as the movie under the stars screen not working until the last day at sea. When something did not work properly, it was described as being “dry docked”. We feel that Princess management should be ashamed of themselves for sending out a ship that was clearly not ready for passengers. The excursions were excellent. Princess did a good job of vetting their tour operators. The destination expert did a great job of discussing each port's history and highlights. The dinning experience was above average due to our Wait Staff. The entertainment was mostly individual entertainers backed by the ship's band. We were surprised that there were only two (2) real shows on a 15 day cruise. We had experienced a much higher percentage on other cruise lines. We found ourselves spending a lot of our evenings in the lounges due to the good entertainment there and the Cruise Director's and Staff's trivia shows. We had breakfast on our balcony one day and really enjoyed that. The window to the balcony was not cleaned until day 12 of the cruise and the balcony was never cleaned; however, once we could flush we had a great time on the remainder of the cruise. Because of the Captain and Crew we will give Princess Cruise Lines another try, but certainly not on a ship heading out of dry dock. Read Less
Sail Date January 2019
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. ... Read More
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. The ship itself is outdated. Windows were not cleaned regularly if all on board. The dining rooms and buffet had a 60's decor. We especially found our room (a balcony plus) to be lacking. The bathroom was TINY and the shower even TINIER! We are both average size people and could hardly fit in. I can't even imagine how heavier people manage. The shower did not slide down so being small, I just got bombarded with spray whether I wanted to wash my hair or not. The balcony in our room needed painting in spots as rust was showing through. It also had big globs of paint splattered on the tile. I had requested a queen and we had 2 twins when we arrived, so I had to call and had them remake the bed when we arrived. The steward was pleasant enough, but did not impress us with his friendliness or service. Then, there were the terrible meals. We originally started in the regular dining room, but after tasting the dried up red snapper and overdone steak we ended up in the buffet every night. The quality was somewhat better, but not top quality. When they included a carved meat, the chef would prepare the gravy in same manner with the same beef broth and whatever. Desserts were simply not good except for the occasional cookie. We did not attend any entertainment, so I cannot comment on that. The shore excursions were good, but we did not like some of the ports we went to. Limon and Colon were terrible. Hope they change those destinations in the future. Grand Cayman Island was so crowded, that port could be eliminated. And when we boarded , they had changed our port in Jamaica to Falmouth instead of Ocho Rios due to crowding. Falmouth was okay. This trip had been on our bucket list, so we were happy to see the Panama Canal, but honestly, I wish we had gone on another cruise line. Very disappointed. Read Less
Sail Date January 2019
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