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8 Helpful Votes
Sail Date: May 2017
A relatively small ship cruise with room to roam on ship; it has less fun multi-deck water slides, surfboards and similar, but more in every other way. Crew was fantastic, always present if you needed something, never in the way if you ... Read More
A relatively small ship cruise with room to roam on ship; it has less fun multi-deck water slides, surfboards and similar, but more in every other way. Crew was fantastic, always present if you needed something, never in the way if you didn't. Both the dining room and buffet were very nice and each was less crowded than any other of a dozen or so cruise experiences. We never used the specialty restaurants, but did do one Chef's Table. The coffee card was a nice purchase for us; freshly brewed coffee and very nice tea selection at the espresso bar is unlimited and free if you purchase a discount 10 drink "card." A small, but extraordinary outdoor 1/13 mile track on the top deck middle of the ship is a great place to see everything. A few "runners" but mostly walkers trying not to gain too much weight keep an eye out for the turtles, flying fish, dolphins, whales, and other sea life we were able to find. The passengers seemed very flexible and pleased to be on this ship with this crew. The entertainment was strangely wonderful. We did not expect much, but comedians, magicians, singers, and other very nice entertainment seemed to be flown in and dropped off at different ports throughout the cruise. Since the ship is relatively small, the theatre is intimate, and top notch entertainment up close and personal was a pleasant surprise. Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
We're glad you enjoyed your Pacific Princess experience, LorraineE! Many thanks for feedback on the highlights of your voyage. We hope to welcome you onboard again soon!
16 Helpful Votes
Sail Date: May 2017
I have sailed many many times on Princess and would recommend them HIGHLY ...until now! WOW! I will say, the ship is brand new, in great shape and my bed was upgraded from the usual hard mattress-- but that is where the nice comments end. ... Read More
I have sailed many many times on Princess and would recommend them HIGHLY ...until now! WOW! I will say, the ship is brand new, in great shape and my bed was upgraded from the usual hard mattress-- but that is where the nice comments end. The ship layout, staff and attitude is catering ONLY to an Asian guest-- and I am not even sure they were thrilled. Good for you if you are Asian and choose this ship, but if not, prepare to be underwhelmed if you loved Princess cruising. You would think that with a new ship they would have their A team as the staff -- um, NO...everyone from the Cruise staff to the room stewards were less than enthusiastic and made no effort to make you feel like a welcomed guest. The bars and restaurants all close early and the usually wonderful bar staff is no where to be found in common areas. My love of that staff ( and the tips to prove it) are usually a HUGE part of my bill, NOT the case this time. If you could find someone, again, there was little interest in service. If you like the cheesy, but fun Skywalkers lounge -- well, you will instead be treated to a DJ under lots of light in the VERY chlorinated smelly indoor pool area - such a lousy replacement. There is lots of space used for private Kareoke rooms, that cost $12 extra per hour /per person and were not used at all on this cruise. They do offer you one free drink, which is nice a useless if you have the drink package. It also had no staff around ( because of the lack of guests I am sure) so it was hard to even find out those details. The food was another MAJOR let down on this trip. We host dinners in the Crown Grill and it was horrible. Normally the steaks, presentation and service are beyond worth the extra money - um, NOT THIS TIME. It was laughable how bad it all was and so embarrassing for those of us who raved about it to first time cruisers. again -- I used to love this and now, just still so frustrated by the lack of effort by anyone on this ship. I also had a dinner at the new Harmony / Cantonese restaurant and that couldn't have been more bland and again -- so not worth the extra money. the food at the cafes were okay, but took a lot longer than usual and again -- the staff just seemed ho hum. The meals in the dining rooms were also -just okay, not really worth getting dressed for if you were expecting nice people or service. If you like to exercise, the gym is nice, but if you want to walk, good luck, there is not a level where you can walk around the ship. it is all reconfigured and the "walking path" is about 25 feet long....so you can get lots of laps in if you are super lazy. We had several first time cruisers with us and it just wasn't a great experience. As I said before, I always looked forward to my Princess Cruises, but I will be looking at other lines. Which is sad. Read Less
3 Helpful Votes
Sail Date: April 2017
The ship is older but the food was good, the service was excellent. We never felt like we were imposing (like the bigger ships you can be). We joined up with a Great group of people (from cc) and it felt like family (in a good way). The ... Read More
The ship is older but the food was good, the service was excellent. We never felt like we were imposing (like the bigger ships you can be). We joined up with a Great group of people (from cc) and it felt like family (in a good way). The shows were okay, I didn't care for the comedian, opera. But the magician was good the musicals (Whitney, entertainer of the year, excellent) were all great. My only comments would be. We ate around 7:30 every night and they need to space the later shows, a bit further apart. I wished they had music on the TV, so when you are in the room you can listen to music while changing. We had the aft room E736 on the ship. The balcony was wonderful!! Covered, could see the back of the ship, which we like. Surprised a few people on the walking deck back there. The ship did vibrate more than I remember our other cruise boats. The beds and bedding was wonderful. The ship shows it's age, but the crew was wiping down, varnishing (which the smell ??) but do note, learn which elevators take you where. Cannot reach the front from the back in all of them. Made it fun for us. I am going to give a shout out to John in the Wheelhouse Bar. He was hands down the best. I cannot say enough how great this guy was. So if he is on your trip. Be sure you take the time to meet him. I did try the exercise bike my first day. could not get it to work. Never went back and that is my story WHY I never went back. No attendant. LOL Read Less
5 Helpful Votes
Sail Date: April 2017
We chose this cruise for the ports. We have two young children. A 14 night cruise we only went to a show two nights. All other shows geared to the over 50's. All shore tours geared to the over 50's. The cruise director Stuart is about ... Read More
We chose this cruise for the ports. We have two young children. A 14 night cruise we only went to a show two nights. All other shows geared to the over 50's. All shore tours geared to the over 50's. The cruise director Stuart is about that age and clearly he chooses the entertainment. Breakfast in restaurant finished too early (9am) so we never went. Lunch buffet was generally the same every day and not appetising. Lunch for me was pizza or burgers. Restaurant ok (Santa Fe) and had no trouble getting a table for 2. Food nothing to rave about. Coke was always flat and drink service slow. Don't understand why females can wear shorts but males have to wear long pants. Also not impressed that a whole table of under 16 can come in and sit down without adult supervision. Drinks package (non alcoholic) good value as includes milkshakes, mocktails and hot chocolate. Air conditioning in room even after being fixed still hasn't cold enough. Lamp in room broken. Enjoyed Hong kong and Japan. Hong kong tour went 1.5 hours over time and we had to change our Osaka one as when we booked online it said 2.5 hours in duration but on board it turned out to be 8.5 hours. They need to fix their shore tour paperwork. Destination expert whilst a good idea is hard to access. Person in front can be there for 30 mins. A question cap would be good considering he is only open 2 hours a day. Can't take dessert from dining room back to your room. Have done this on other cruise liners with no issues. Boys did not enjoy kids club and I was not that impressed with the staff. This was our 2nd Princess Cruise. We will probably stick to Carnival. Read Less
2 Helpful Votes
Sail Date: March 2017
This is our second time on the regal. This time we took the kids and we knew the regal would meet at least 90% of our expectations for their first experience. For anyone that wants a good cruise it won't disappoint. It's not the most ... Read More
This is our second time on the regal. This time we took the kids and we knew the regal would meet at least 90% of our expectations for their first experience. For anyone that wants a good cruise it won't disappoint. It's not the most luxurious cruise money can buy but certainly way above most. In speaking with those who have many cruises under their belt they come back for the same reasons. It's not a party ship and is not geared to young families as with Disney. It's a cruise experience with something for everyone who want a relaxing cruise with above average food and most of what you expect is included. My only complaint this time was the entertainment, as it wasn't as good as the first time. Our youngest although an adult gets motion sickness and therefore for anyone who is susceptible to motion sickness, needs to be on a big ship as with the regal. I've been on a smaller ship and unless you are lucky enough to have calm seas throughout that's not where you want to be. We had two days this time with moderate seas and the regal and its size eliminates the effects of 10-15 ft swells pretty well.E Read Less
10 Helpful Votes
Sail Date: March 2017
We chose this trip because we wanted to experience the Mexican Riviera, This ship sailed for 2 and a half days before getting to first port which was beautiful Puerto Vallarta ,which we loved. Great for shopping eating and plenty of bars ... Read More
We chose this trip because we wanted to experience the Mexican Riviera, This ship sailed for 2 and a half days before getting to first port which was beautiful Puerto Vallarta ,which we loved. Great for shopping eating and plenty of bars for drinks at a very reasonable price! The next stop was Mazatlan not the best port somewhat dirty and didn't always feel safe in some areas. The ship offered many excursions but all seemed very over priced. Our last stop was Cabo San Lucas, which we all loved very much the port was gorgeous much to see and do for sure. This was one of our favorite places. The only sad part is we were only able to be here for a very short time the shortest of all the ports. I think the ship could have stopped much sooner at another port on the way down but somehow I think they want travelers to spend as much time on ship so that we would spend money buying there drinks for a lot more than at the ports. I have good things to say and negatives things to say about Princess lines, I will start off by saying the arrival onto the ship went smooth and fairly fast and when getting to the actual ports it too went smooth. The disembark was very well organized and went very fast. Transfers back to airport was great! The entire staff on ship was excellent and the cabins and ship were spotless,the food in dining rooms were prepared beautifully and tasty with a nice variety. I was not impressed with the buffets it seemed like the same thing over and over again,especially breakfast. On most other cruises they offered many or at least 3 juices during meals ,on this cruise you had to ask for other flavored juices . The only one always available was orange juice. They also did not give you free bottles of water that needed to be purchased or ordered ahead of time. Other cruise lines I had been on gave you bottled water in your room daily. Drinks were very expensive and even the drink packages were on the high side. I really felt this cruise line was really out to get your money anyway possible. They had shopping sales, but my advice is to shop at the ports ,for you can get many bargains for a lot lot less. They had many activities on board including feature films. The shows were good some better than others and some were a yawn. The cruise director and his sidekick were fun and entertaining,I think they could have put on a great show. I would do the Mexican Riviera again but I would try to find a ship that stops longer in Cabo and a lot less time in Mazatlan and also a ship that doesnt spend two and a half days getting to the first port. I really hope my other cruise lines in the past have not skimped on food varieties and beverages at the buffets Read Less
5 Helpful Votes
Sail Date: February 2017
We are Princess Platinum, and although we have our issues with the company, we find their ships and staff still a cut above the other in the "reasonable" cruise line pricing sheet group. Cabin: B524; Steward, Ricky. ... Read More
We are Princess Platinum, and although we have our issues with the company, we find their ships and staff still a cut above the other in the "reasonable" cruise line pricing sheet group. Cabin: B524; Steward, Ricky. Outstanding service, room kept spic and span, and he accommodated our special needs after my wife became ill on the trip -- More on this later. Food: Horizon Court (buffet) was great as always. Sit down dinners in the Bordeaux were standard Princess menu, but very high quality food and service. Snack service good as well. Entertainment: This is an area where Princess still FAR outshines the competition. There was NOT ONE bad show or entertainer on the ship. The dancers and singers, costumes, choreography and special effects were simply dazzling! These young people are to be commended for their drive and energy at all times while on stage. Lotus Spa: We always purchase the additional "thermal package" ($349 for two for 15 day cruise), and although the spa area on this ship is smaller than on others, we never felt crowded out using the area. $35 (plus 15% gratuity) for a haircut, which is the going rate here in CA at home, but well done. Excursions: We tend to drift back-and-forth on Princess excursions, because they can be inconsistent. Snorkeling in Aruba: A++; Self walking tour (we used the hop-on-hop-off bus in Cartagena: B, as Cartagena is jam packed with beggars and other street people constantly bothering tourists to purchase their wares, even to the extent of fighting and arguing with other vendors selling the exact same item, so beware! Scarlet Macaw Sanctuary in Puntarenas, Costa Rica; A++, Simply because the young people who work there are so dedicated to what they do; San Juan del Sur, Nicaragua, cancelled due to high winds and seas (this is a tender port), but we have done the Mombacho Volcano hike on another cruise, and rated it A++ as well, if you are in good physical condition. Zip lining in Cabo San Lucas, A++ (second time here as well, and consistently excellent). Our biggest ongoing bitches with Princess are their asinine alcohol policy, and constant selling of EVERYTHING. Their alcohol prices are just totally absurd aboard ship, and their "unlimited alcohol" price of $57.80 per day is even worse. My God, this is a cost of $120 per day (or $1,734 for a 15-day cruise), and is more than we spend on alcohol for six months at home! Their premium wines are more than double the price that you can purchase a bottle for at any supermarket in any port we stop in, and they know it, because now they are taking bottles of wine away from passengers returning to the ship each day, to be returned at voyage's end. Most passengers we have talked to have some very creative secret ways to get around this idiocy (as do we), but it is a shame that through their GREED, Princess continues to gouge passengers. If they were to come up with a reasonable daily rate, as well as drop their on board bottle costs to something reasonable, they would A: Make a LOT more money than they are now, B: They would not have to pay three of four staffers to deal with this passenger issue in EVERY port, and C: Your passengers would be a LOT happier with you! SERIOUSLY! Same with people selling all the time aboard ship. People who wish to shop and purchase items will do so, whether staffers are constantly hawking stuff to them or not. For the rest of us, this is a BIG TIME ANNOYANCE! The trip through the Panama Canal makes this trip worth it alone. Such a magnificent work of engineering, and the local expert (Humberto) on-board spent the entire day going the just about everything anyone could ever wish to know about the canal. Finally, a word on shipboard illness. Princess (we are sure as with other lines, but probably even more so) is MANIC about on-board health, hand washing, Purell (they must go through 3,000 gallons of that stuff per cruise!), etc., some people are still just so inconsiderate of their fellow passengers, or maybe, just uneducated. This trip had a pretty aged clientele aboard, and we were astounded at the number of people openly coughing, sneezing, being in congested areas while being ill (theater, restaurants, buffet, etc). Especially on a winter cruise where people are coming from colder climates to Florida, then through Central America, and back into winter along the CA coast going into San Francisco. As such, this ship became a plague ship by the time we docked in SF. We spent the last three days of the trip locked in our cabin, as my wife caught a horrendous cold. People were wearing masks and everything else by the final day of the trip, but, still others continued to obnoxiously spread their germs amongst everyone else. Read Less
3 Helpful Votes
Sail Date: February 2017
We are not new to cruising. We have been on 4 Royal Caribbean Cruises and a Disney Magic. We joined friends on this cruise. The Atrium was absolutely stunning no ship compared. Now to our Stateroom, Emerald 202. I personally chose the ... Read More
We are not new to cruising. We have been on 4 Royal Caribbean Cruises and a Disney Magic. We joined friends on this cruise. The Atrium was absolutely stunning no ship compared. Now to our Stateroom, Emerald 202. I personally chose the deluxe balcony un-obstructed view because it was advertised as having 305 sq.ft. I was so disappointed in the cabin size. It felt like the smallest cabin we had every been on with the smallest balcony. Our friends said it had a larger bathroom but I would have rather had a smaller bathroom with a larger stateroom and larger balcony. My suggestions were as follows for future designs in cruise ships. NO coffee pots in the room and is so needed. Had to go to the 16 floor to get morning coffee. 1. The toilet paper holder was on the left side in back of the toilet. You therefore, grabbed the Kleenex box next to your hand. Someone did not think that one out. 2. Washing your hands on deck 16 before dining is a fabulous idea, the bad design of the sink was germy and disgusting. They put in a vessel sink that allowed splashing on the wall and the floors the mat you stood on was always soaking wet. Try removing the vessel sink and installing a farmer type rectangle sink that is high and wide and deep, you would control the splashing from happening. Also instead of reaching for a paper towel, install the new power dryer for your hands above the sink. Please send me a free cruise for that suggestion and I will give you a great review!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The Anytime dining was great but even though the two main dining rooms were gorgeous and the staff was excellent, the selection was terrible. We chose the dining rooms twice and were very disappointed in the staff entertaining us and the food was very unimpressive and not tasty. We chose one drink package before we left. That was the dumbest thing we ever did. $400. for what??? My husband maybe used $100 out of it. Please offer more drink packages. It was a total bait and switch. I thought the ship was very clean exception of the sinks by Deck 16. Our cabin stewardess was fantastic and even though we paid a gratuity upfront, we opted to enhance her tip. We also took advantage of the oven baked pizza restaurant and enjoyed meeting Maria from the Ukraine. She was so professional and fabulous. We were so impressed with her we opted to choose this restaurant again (the night before we departed), I asked for Maria again and gave her an additional tip. When you are impressed you want to let them know how well they have done. 1. We did not go on our first shore excursion in the Dominican Republic and we were happy we chose that because others told us it was terribly impoverished and we would have not enjoyed it. 2. St. Thomas 5 hour catamaran was fantastic, entertaining, wonderful picnic lunch. Bad beach with rocks and seaweed in the ocean. Not my kind of beach. 3. St. Martin. Excursion stood in direct sun for 45 minutes because the bus was not available yet. Had to walk one mile to the bus. Nice bus, great MC on the bus, great driver on the bus but so pathetically impoverished neighborhood on the way to the French side made us feel so sad for the people on that Island. Got off the bus and the lady said "you have one hour to shop and tour on your own" Right NO WRONG, we did not want to get lost, we did not speak French so we waited around to get on the fairly that took us past the rich and famous yachts. Very sad to see people so poor and so rich. Glad we live in the states. The tour folks were entertaining but we had bad taste seeing too completely different ways of living on one Island. It just is not a fair world. There were people with canes an elderly standing in that sun with 2 trollies total that took folks to the bus. Princess needs to address this with the shore excursion folks. If could mean the matter of life or death to someone in that sun. Read Less
9 Helpful Votes
Sail Date: February 2017
This was a family & friends cruise...first time for friends. We were disappointed in the Princess experience on this ship. We are Platinum level and have enjoyed Princess ships in past. However, as another reviewer pointed out, the ... Read More
This was a family & friends cruise...first time for friends. We were disappointed in the Princess experience on this ship. We are Platinum level and have enjoyed Princess ships in past. However, as another reviewer pointed out, the number of elevators vs. passengers was poor planning. The elderly did not always have the option to walk the stairs, and elevator waits were approximately 5-10min and then jammed pack with people getting aggressive to squeeze in just to get a lift. Food quality was disappointing on this ship. Dining room dinners were bland and meals unworthy of praise. Servers appeared not to be able to spend time with their table, due to the high numbers of passengers vs. servers & room. Horizon court was bland or average food. Desserts were presented well, just not flavorful. And the design of the Horizon court was not planned well. Again, the number of passengers versus the narrow spaces in between the food selections was crowded. People pushing and getting aggressive as the space was too tight. Round service areas in the buffets for larger numbers is more conducive to high density traffic...not "line" food service. Traffic circles! However, Sabatini's wine dinner was outstanding. Those chefs need to be directing the dining room food courses on the ship. All of their food was wonderful! Excursions for the most part were enjoyable. The segway tour was a lot of fun, but the return to the ship promised a stop at the beach for a swim and eats. Our driver gave us 20min total. We ordered a snack at the restaurant on the beach and the driver told us we had to leave or he would be late. He added, NO wet clothes in my van or on my seats. Don't know where the "swim" time was suppose to come into play. We had to get our food to go which was cold when we reached the ship. Horseback ride was fun with the horses, but again, the excursion stated snacks. We thought for the price a snack would be provided or choices. We reached the beach to find a shack and a woman cooking chicken....for a price. Disappointing! This should have been noted in the description of the excursion as "chicken for small fee on excursion". Overall, we were disappointed. Passenger to space ratio poorly designed. This experience has us questioning whether to continue our trips with Princess or branch out. We had always had great experiences with Princess in the past and hope reviews are taken into consideration for future ships and trips. Read Less
Sail Date: February 2017
We had cruised the Caribbean 5 times (including Cozumel) and preciously visited Puerto Vallarta (1982) and Cancun twice to all inclusives with the grown up kids. But this was a different way to see Mexico that appealed to us, it being ... Read More
We had cruised the Caribbean 5 times (including Cozumel) and preciously visited Puerto Vallarta (1982) and Cancun twice to all inclusives with the grown up kids. But this was a different way to see Mexico that appealed to us, it being Valentine's Day and everything (my 60th birthday on the 13th). We found our aft cabin, B256 cramped and noisy. Our steward was fine, he needed some time off. I love the food but my wife just gets by with it. Sometimes she liked it but she liked less of it than I do. We had one of the best excursions ever in Puerto Vallarta with Valarta Adventures through Princess. We got WAY more than we paid for with snorkeling, kayaking, a hike, a waterfall, a beach, a close whale encounter, great food, drinks, and entertainment. Highly recommended. The entertainment was OK. The first comedian was really funny and the "Magic To Do" production number tried very hard. The fitness equipment was good but the jogging track was the worst ever. The weather was great, though it seemed it would be too cool (the last day really was) and the experience on the whole was lovely. I prefer going to the Caribbean (and it is easier from here) but this was a nice time too. Read Less
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