1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews

506 Princess First-Time Cruisers Cruise Reviews

This was our first ever cruise . Chose our 30th wedding anniversary for this trip . We live in Sydney south west so we rode the train in . Was in awe as soon as we set eyes on the ship . Embarkation was very well organised and we were on ... Read More
This was our first ever cruise . Chose our 30th wedding anniversary for this trip . We live in Sydney south west so we rode the train in . Was in awe as soon as we set eyes on the ship . Embarkation was very well organised and we were on board and settled in our stateroom sooner than expected . Started exploring the ship right away . Staff were friendly and courteous , made us feel welcome everywhere on board . Service in all areas was above and beyond my expectations . We had an inside stateroom and it was perfect for us as we didn't plan on spending too many daylight hours in there . Clean and well maintained . The room steward was fantastic and enjoyed a chat . Loved the ports of call , so much to see . We were however disappointed with the shore excursion we took in Hobart . Not enough time to explore . We were out for 4 hours , and most of that time was sitting on the bus . Not value for the price at all . Next time will do our own thing . No complaints back on board in the dining scene . Great variety and always delicious . Over eat much ? You bet i did . We didn't see much of the on board entertainment , mainly spent time at poolside , watching the movies or listening to piano in the Atrium or the guitar guy at Crooners . Just relaxing mainly . Disembarkation was a sad day , didn't want to go ! It was though , organised very well ( hats off to the staff who had to handle this task ) , and we were soon back on the train headed home. Overall my wife and i thoroughly enjoyed this cruise , loved the ship , and can't wait till we're cruising again . Read Less
Sail Date January 2016
Are all cruise ships this boring? This was our first cruise and we really did not know what to expect. Before we left, our friends went on and on about all of the on board activities and the food. Our travel agent assured us we would ... Read More
Are all cruise ships this boring? This was our first cruise and we really did not know what to expect. Before we left, our friends went on and on about all of the on board activities and the food. Our travel agent assured us we would not be bored—wrong! The food in the dining room was very good, and the service was excellent. We had Anytime dinning and we only had a long wait (40 minutes) on one night. Please note that we always asked to share a table. I do wish that priority was given to those who actually signed up for Anytime dinning. Many of the traditional dinners like to crash our room to the point that there were two nights that we were taken to the traditional seating dining room because it was virtually empty. Now for the activities....Were there any besides the floating infomercial about art, health, beauty, jewelry or photography, and/or activities designed for you to spend additional money like bingo or the casino? Okay, there were trivia games--good luck getting a seat near the game. There were movies under the sun/stars, and there was a nightly "show" which you needed to arrive 45 minutes before to get a decent seat. If you arrived much later you might be lucky enough to nab a single seat between two strangers. I was thankful for the shows since they provided some much needed entertainment; although, they were nothing special or memorable. Shore days seemed to be loaded with great on board activities, which made no sense since the majority of the passengers got off the ship. Out of desperation I went to a line dance class that lasted less than 20 minutes. Unfortunately, it was not very fun. We even tried to listen to a music group in one of the lounges while having a night cap. The group was actually very good, but we did not arrive at the right time since after 3 songs they took a 30 minute break. Several of the other couples we spoke to mentioned how board they were on this cruise. One man said he had already read 3 books because there was nothing else that interested him. On a positive note, I did enjoy the Theater Tour and the Kitchen Tour, but could not understand the crew member who gave the navigation talk. We loved 2 of our 3 shore tours. Rio Secreto, a tour on the Cozumel stop, was the highlight of the trip. It was worth every penny, and budget an additional $40 to $80 (depending on your negotiation skills) for the photo CD. The lunch served was very good and they offered us free shots of anise flavored liquor. This tour saved the cruise for us, and immediately changed our attitude about cruises. Our second stop was Honduras where we opted for Gumbalimba Park (bring $3 for a locker rental) and Tabyana Beach. Both were fun, and we got great photos with the monkeys and parrots, and enjoyed swimming in the warm Caribbean water. The lunch that was included was excellent, and there was ample security at the beach. If we return to Honduras, we will either do a beach day or snorkeling. Our last stop was Belize and unfortunately, we selected the wrong tour for us. We took the Altun Ha Maya Site and a River boat tour. It was a long hot day, and our guide, Marcela, did not have the energy or sense of humor of our previous guides; however, she was knowledgeable and passionate about her country. I tired quickly of her bringing in “helper” guides who wanted to be tipped but did not add anything to the tour. In all, I think there 10 people who we were asked to tip. The most glaring example of unnecessary guides, was Raquel, who repeated word for word a script Marcela had given earlier. To make matters worse, the lunch served was the worst meal we had on the entire trip; however, I did appreciate the bottled water and bottled soft drink that was included. If we return to Belize we will do the zip line and cave tubing. I was very pleased with our Baja deck 11 balcony cabin, and our steward, Richard, was very attentive. There was a constant "vibration" in the bathroom and throughout the cabin, but we got used to it. In addition, the ship did sway and list more than we thought it would. The TV in the room had 3 movies channels, a couple ESPN stations, and re-runs of the Love Boat. Our remote was hit and miss, and the reception on the TV was not consistent, but I did not take a cruise to watch hours of TV in my cabin. There was someone smoking nearby since when we would open up the balcony door, the smell would fill the room. Richard, the steward had stopped by for some reason and asked if we were smoking in the room. I invited him in and said it was a daily occurrence, but that I could not determine where the smell was coming from. He went out on the balcony, but also could not see where the smoke was coming from. He said he would report it and they would look into it further since smoking is not permitted on the balcony or in the cabin. On disembarkment day, we were delayed into the Port of Houston due to high winds—no fault of Princess or the crew. We had been told that our cruise was the first is several weeks that left the port on time, so it was not a huge surprise to be arriving back late. This meant that our 8:05 AM disembarkment group was moved to after 3:00 PM. Once the ship docked in port at 12:30 PM, we were asked to leave our stateroom which meant all of the public areas were very, very crowded. Thankfully for us, we were driving home, and not flying, as many of our new friends missed connections. If you booked your airfare through Princess, they paid for and arranged all ticket changes. If you booked airfare on your own, then you were out of luck, and Princess seemed very unsympathetic. Many complained that they were forced to buy internet minutes or incur large phone bills to try and rebook while still aboard the ship. Others lamented that the airline ticket change fee might be as much as they paid for the cruise. Lesson to the wise— book your airfare through the cruise line, buy trip insurance or refundable/changeable tickets, and/or add a day or two onto the trip to ensure a stress free flight home. Although we found the ship itself very boring and lacking in quality activities, we thought our cabin steward, dinning room staff and food were outstanding, and we enjoyed meeting new people, and the land excursions so much that we are already planning our next cruise—most likely on another cruise line. Read Less
Sail Date January 2016
My first cruise and I did not want a bill after leaving the ship. Bought the all you can drink package and was still charged, several times for my drinks. Bought mom the beverages and more package, but was sad to find out the restrictions ... Read More
My first cruise and I did not want a bill after leaving the ship. Bought the all you can drink package and was still charged, several times for my drinks. Bought mom the beverages and more package, but was sad to find out the restrictions for that package only after on board. You must provide a credit card to board, they do not deny charges, as I had asked, but want to charge you for everything using your cruise card. They accept cash at the desk but not at individual points of purchase. I was not bothered by he large number of children on board, the kids were well taken care of and out of site much of the time. They gave the children a nice stuffed penguin as a Christmas gift, while I was getting an unnecessary charge removed from my bill. Check your account regularly! They use deceptive language, gift credit, not a gift, it was MY money for prepaid tips. Took a day to figure that out. Room service 24 hours, yes if you want sandwiches, very limited room service menu, breakfast only in the morning with your door tag menu. Mini suite was nice, worst balcony as all above can look directly down to your balcony. Food was voring but they tried to recycle and change things up. Very limited choices for ethnic flavors, restaurant service was good, minor waits wi anytime dining. Crown Grill upcharge of $25 was a nice change from the other options. Rough ride returning to San Francisco. Shows were nothing to write home about, but did entertain. Lectures are mainly sales pitches with limited information. Art auction was horrid, people bidding on lots with little to no descriptions. Please buy your art directly from artists. Read Less
Sail Date December 2015
Our annual Christmas "escape" aboard Princess was a repeat cruise from 2014 on the (still) beautiful, if not flawed, Royal. The ship was in fine form with the usual elegant and understated Holiday decorations. The village ... Read More
Our annual Christmas "escape" aboard Princess was a repeat cruise from 2014 on the (still) beautiful, if not flawed, Royal. The ship was in fine form with the usual elegant and understated Holiday decorations. The village carolers in Dickensian attire greeted us, a foreshadowing of the excellent musical talent aboard this cruise. Embarkation was fine - a bit chaotic in the cavernous reception area but preferred check-in softened any stress from the load-in. As always, the attendants were courteous and efficient. We chose this cruise over the Emerald Princess cruise to the ABC's - favorite destinations of ours - due to our positive experience on the Royal last year. It took a little getting used to, but overall we think this ship is quite nice. Without much detail, the cruise was wonderful throughout. The entertainment, particularly the the musicians - both ship's band and guest musicians - was outstanding, the best overall of any Princes cruise and we've been on 20. Of particularly note was Ship's band leader Dave and his fine crew. Dave organized a couple of special Christmas shows and were they special indeed! Dave and the rest of the musical cast put on a great show in the Piazza. We were lucky enough to catch the rehearsal as well. The ship's band was complemented by the fine Argentinian quartet (forgot their name) featuring the lovely Pascale on vocals, the irrepressible Federico on bass, a fine drummer, and the amazing Juan on Piano (sorry about the names, guys). Also in the show was the steel drum player, an accomplished professional, Tyrone; and the excellent party band The New Deal. Classing the place up a bit was the wonderful Liberty String Quartet, featuring their amazing violinists. Dave pulled off a terrific job in getting all these fine musicians playing together for a truly memorable show. The sometimes nightly jazz shows at the Wheelhouse also featured most of these players. At one, a fantastic vocalist named Rebecca joined in for three songs, including the challenging Nature Boy, to fine results. I spent the most ink on this aspect of the cruise because they really deserve to be remembered. We enjoyed speaking with Federico, Tomas (the fine ship's guitarist) and Juan at the jazz shows - they are really great guys. We ate at the Concerto DR for 9 of the nights (anytime opened at 7:30pm here) and were served professionally and cordially by Manual and Kedek, who worked together flawlessly. A lovely greeter on one of her first cruises, Raqual, became a familiar face to us each night at the Concerto. We loved her warm, genuine spirit! The food was overall, very good. Plates arrived warm and as ordered each night. The first formal we opted for an earlier dinner at the Symphony and that experience quickly drew us back to Manual, Kedek, and Raqual -well worth the wait until 7:30! We had the Chateaubriand which was delicious and rare, the duck, a wonderful pork rib chop, turkey on Christmas, and my favorite overall dish: Sea scallops over Ratatouille which was sublime with perfectly cooked scallops over a flavorful melange of vegetables. Well done! At the chef's presentation in the theater, the British chef aboard prepared this dish so I now am on the hook to replicate. We usually eat the Grill or Sabatini's, but we were intrigued enough by the posted menus each day to dine in the MDR, and we're happy we did. One soft note was the soups - so terrific last year - bland this year. My wife observed that they removed the over salting fortunately and that probably made some of the difference. One exception to this was the appetizer of pate and mushroom bisque one night which was another highlight. We skipped the Cay this trip due to rough seas in favor of the Retreat area, also repeated this in Dominica and Grenada. Grenada this year was a quick stop in the early AM. We slept in most days preferring Room service for breakfast. The Retreat area was our preferred onboard hangout, except on sea days when we avoid the pool areas altogether (it helps to live in FL). Read Less
Sail Date December 2015
I am a first time cruiser so the thought of flying half way around the world to get on a ship for 17 days did NOT interest me at all but as this was to be a family reunion for my husbands family I nervously went along. Wow ....that was ... Read More
I am a first time cruiser so the thought of flying half way around the world to get on a ship for 17 days did NOT interest me at all but as this was to be a family reunion for my husbands family I nervously went along. Wow ....that was my best decision ever. From the moment we boarded until we disembarked we had the most enjoyable time. As a family group of 15 in total we could catch up but then disappear and do our own thing. The cabin ( cabin 6027 with a verandah , mid ship forward) was marvellous , a tad squishy but we had 4 suitcases and a carry on ...all eventually fitted nicely under our bed. Themis our cabin steward was a legend keeping us in clean towels often as we are constant gym and jogging people. The gym was adequate for our needs , clean and tidy. The spa was expensive by any comparison but the salon side for hair and nails was great. The food couldn't be faulted and we visited the 2 signature restaurants twice each and for the extra US $25 pp it was great value. Daniel and the boys, anoop, Lawrence , Henry and others are brilliant and made our meals and trip in general so memorable. We loved this ship because of its size with only approx 670 passengers.... A few kids but they weren't too bad and I believe most were officers kids that were on the trip to spend Xmas with dad and 3 from our group. We did do a tour in Mexico and one at our disembarkation port of Fort Lauderdale....both ok but we walked in Columbia and Aruba as we would rather do our own thing. Crew are good to ask about ports as well. Good to note is that if you need to fly out later at night from either Miami or Fort Lauderdale the ship offers trips for the morning that will drop you at the air port ...your luggage stays on your bus and is cared for by the driver while you are sight seeing. Miami airport also has a hotel that supplies day rooms so you can have either the full day or a half day for about $125us to rest and freshen up ...with asking travel agent or looking into your self. We enjoyed this cruise so much we are booking other for the same time in 2017 this time either around Australia or to NZ. Read Less
Sail Date December 2015
We had the absolute worst vacation experience ever. We have been unable to come to a resolution with Princess. We strongly feel that the advertising, services and the product were mi-represented to us, and we are extremely unhappy with all ... Read More
We had the absolute worst vacation experience ever. We have been unable to come to a resolution with Princess. We strongly feel that the advertising, services and the product were mi-represented to us, and we are extremely unhappy with all attempts at resolution, both on-board and after disembarkation with "customer service". Stateroom 617 1) Accommodations- Princess Cruise lines claims on their website to offer "Premium accommodations and luxurious appointments" for their balcony staterooms, which was the cabin type we purchased. On top of our accommodation being very dirty (we have pictures) there was a deep persistent rattle under our bed, which shook the entire bed, to the point we could not sleep at night. We also experienced night crews working right over our room and noise in the hallways, such as loud thumping, chaise lounges being moved, machinery being run at night etc. We tried to get our room changed, and would have even paid for an upgrade, but the only available cabin was not of similar or better accommodation. There was also a septic stench at times, as the toilet next to our room kept malfunctioning. Additionally, we had a Norovirus outbreak on our ship, meaning we were confined to this cabin under quarantine, and we could not get food delivered to our room. After we disembarked we discovered this 50 year old ship has one of the highest rates of Norovirus. 2) Service Issues- We have numerous complaints documenting the poor service from the room service to the dining staff, and multiple cases of rude employees, saying shocking statements to us like, "It doesn't matter how long your food takes, you are under quarantine". Room service was took anywhere form 1-2 hours, and our order never came to us correctly, missing items, broken coffee pots, etc. Several times when we called the phone just rang and rang. Despite claims by Princess Cruise lines that standards of dining-dressing would be enforced, they never were, adding to the over all lackluster experience. The poor service has continued since we have been off the ship with our dealings with post- cruise customer relations. 3) Product claims- We felt that we have been falsely advertised to- the entertainment was far from "world class" as claimed by Princess, and most of the activities are centered around a "sales" pitch for you to buy something. The food was billed as "gourmet" yet we received microwaved breakfast sandwiches and many other simply terrible items. Additionally, we had asked for a private dining experience, yet we were seated with another couple and served at the same time by the waiter, who treated us the entire time as if we were a "4 some". This is on top of an expensive shore excursion we took that was advertised as "very active" yet was 6 hours of driving, and simply walking at a slow pace over flat ground. Additionally, numerous times on our trip we went to use amenities, hot tubs pools, stores etc, and they were closed. This entire cruise was "oversold" to us. Ultimately, we have pages and pages documenting our entire bad experience. We are seeking a refund for our cruise. Read Less
Sail Date December 2015
Pros: Every crew member did an excellent job. They always had a smile and warm welcome remembering our names and our preferences. We had traditional dining (5:30) and loved it. The only thing I ordered off the "Available ... Read More
Pros: Every crew member did an excellent job. They always had a smile and warm welcome remembering our names and our preferences. We had traditional dining (5:30) and loved it. The only thing I ordered off the "Available Anytime" menu was the shrimp cocktail a few nights. Chef Joel's choices for the new nightly menu were always fantastic. I had an apple, celery soup that was so good I still want another bowl! The fish, steaks, lamb were always cooked either perfectly or nearly so. The appetizers and desserts were superb. I had a chocolate mouse cake and toasted coconut cake with raspberry that I am still dreaming about. Our waiter, Melchor and his junior waiter, Ferdinand were a welcome delight each evening. The head waiter Nicola and the Maitre d'Hotel Rui made us feel like we were coming to a good friend's home for dinner each evening. The food at the International Cafe was simple but delicious and well made. The pastries in the morning were fabulous....I could not resist the freshly made daily raspberry filled donuts. The Coffee at the International Cafe was very good as well. Armando is the best barista on board. He will make you anything you want. I had double caramel machiatto (sp?)! Tip: get the salted caramel cappachino then walk next door to the Piazza bar and get a shot of Jameson's. Put the Jameson's in the coffee for a great Irish coffee. Alfredo's has wonderful wood fired pizza and they will take special requests. Arnie at the Vines bar was outstanding. He has the best wine selection on board and is very Knowledgeable. He would see us going into Alfredo's next door and bring us our favorite wine. Even coming back to refill our glasses. He would go to International Cafe or the Piazza bar to get us something if we so much as hinted that we would like something from there. We really enjoyed his food and wine pairing and I highly recommend it. Ramil at the Crooners bar was his own entertainment venue destination. He had magic tricks, puzzles, riddles, and man.. could he juggle those shakers! He balanced two bottles nose to nose with a bill in-between and then pulled the bill out and the bottles stayed balanced on top of each other. And he did all this while filling orders and making drinks quickly. I never had to wait more than a couple of minutes for a beverage. Steve Morris of the Beach Boys, did two completely different and equally wonderful shows (comedy and music) on the first half of our trip. I like that Princess has the entertainers ship hop at ports. Steve got off halfway and another comedian Derrick Cameron (Tonight Show) came on and did two different shows as well. There were so many great choices for entertainment that we simply could not get to them all. Everything we did get to we thoroughly enjoyed. We liked the piano lounge singer Funch, the Static Band, Tempo Quatro, the mariachi band, the Piazza demonstrations..martini making, vegetable and fruit carving, cooking with chocolate..., the "Newlywed" type game show Marriage Match with passenger contestants, the Princess Pop Choir (all passengers who practiced for 10 days), the Princess Pop Star (American Idol type contest with passengers), the stargazing, the guest lecturer Dr. Greg Autry and even the trivia games (short entertaining interludes in the afternoon). There may have been something we didn't like but there was so much we did like I don't remember it. We had massages, body scrubs, mani/pedis and cut/color at the spa. All were wonderful. Embarkation at disembarkation at SF and each port of call was effortless, remarkably smooth. We both bought the beverage card and highly recommend it. I drank $10 of coffee and $15 of bottled water (still and sparkling) each day. I preferred the wines that were $10 a glass and had two at lunch and two at dinner. Add a night cap (manhattan) and a few non-alcoholic tropical slushies during the day while lounging by the pools and the $56 a day price tag on the card is well worth it. Plus I just liked not having to think about what I was drinking or how much it cost. I could have whatever I wanted and did not have to deprive myself of anything to save money. We saw some people cheating and thought it was deplorable. Do not buy a beverage card and then pass off your drinks to someone who did not buy it. The front of the ship by the spa and Sanctuary had very few people and is adult only. The aft pool is also adult only. The front of the ship had people who were just wanting to chill and have peace and quiet, while the back of the ship had the happy hours, mariachi singers and the group who were wanting to interact and have a bit of fun. We loved both. We did not go to the mid ship pools since kids just aren't our thing. Cons: I am sure people will find things to complain about. Everything was not "perfect". I feel really sorry for people who expect life to be perfect.....they are always disappointed. Read Less
Sail Date December 2015
The steward was absolutely amazing. He was so polite and friendly. He was thorough and aimed to please. I was lucky my cabin was on a higher deck as there were a couple of rough days but I didn't spend much time in the cabin. My ... Read More
The steward was absolutely amazing. He was so polite and friendly. He was thorough and aimed to please. I was lucky my cabin was on a higher deck as there were a couple of rough days but I didn't spend much time in the cabin. My fave part was the Lido deck where the Movies under the stars was. That was one of my fave activities. I did participate in karaoke one night and used the gym. Both were excellent. I felt as if some of the daily activities were targeted towards an older audience so I didn't participate in them but the movies were good. I would have liked to have stopped in Wellington instead of Picton. Overall though I loved this ship with a range of restaurants and bars, but the Lido Deck restaurants and cafes were best. There was one night where the food could have been better in the Horizon Court and by the last day it was starting to wear thin, more choices would've been good. I also noticed a funny taste in the water provided from the machines. I'm not sure if that was just a personal taste thing or if others have experienced that too. As I say though, I'd happily cruise with Princess again because the service was excellent and there were good movie choices on the stateroom TV if just hanging out in there. Read Less
Sail Date December 2015
Being first time cruisers we weren't expecting anything, but were surprised by the service and the experience we received on board, will be doing another cruise. The Cruise started from Perth with about 1400 of the passengers on ... Read More
Being first time cruisers we weren't expecting anything, but were surprised by the service and the experience we received on board, will be doing another cruise. The Cruise started from Perth with about 1400 of the passengers on the return leg from Singapore to Perth where we on boarded, being over 29 days 80% of the passages seemed to be over 65, but you expect that on a long cruise just before Christmas (which was almost why we booked those dates to avoid the children). The Children on board where great. The Entertainment was focused on the seniors sector, there were a couple of acts which we very good (including Dianne Cousins), some which were past it and felt like a RSL club venue. The shore excursions offered by the ship were limited, most people only wanted to visit the local markets, we choice to take the more adventures excursions, The Nation Park tour in Cambodia was the best! They were over priced for what you get otherwise you need to organise your own trips. Our Evening Dinners were the best, mainly thanks to our waiter, he gave us a review every night and which options to select, there weren't enough greens, he ensured we had an extra side of greens and if you want additional items or less, then you just had to ask, there was no problem. Overall, it was a great experience, the ship is looking a bit dated in places, but was good value and worth it. Read Less
Sail Date December 2015
My husband and I took a cruise on Regal princess on December 6th, 2015. It was our first Princess cruise and it is the LAST one! We have been cruising for over 15 years and this is the worst cruise we have ever been on. The staff ... Read More
My husband and I took a cruise on Regal princess on December 6th, 2015. It was our first Princess cruise and it is the LAST one! We have been cruising for over 15 years and this is the worst cruise we have ever been on. The staff and customer: We came across a few that were decent, but many were rude, unprofessional, and lack language skills. Some couldn't understand or speak English well. The customer service should be called "you are on your own" service. We had miscommunication when we started booking the cruise. We were told that using the sauna and the steam room was "complimentary". After we booked the cruise, based on that information, I was told that we need to purchase a package to use the sauna and steam room. When we told them about the information given to us, their excuse was : "the agent made a mistake" and gave you the wrong information - no responsibility for giving misinformation! The head of the customer service on the ship was the worst of all; aside from being "very rude and defensive", we felt that his job was to say "no" to any request and the excuse was "it is company policy, sorry". The food: Horrible! We discovered the first day of the cruise that they use "margarine" - that was verified from the chefs and kitchen staff. When we tried to complain about that we could not eat the pastaries, muffins, cookies, etc. because of the margarine, there was a great confusion. It took several days to get to the right person - after the first week, we were offered a few things in the morning that were not made with margarine - but every morning we had to go in circles looking for the person who would get us that plate - it was totally frustrating. The food quality was very bad; and the way the food was displayed was bad: it looked like a trough! The dinner seating in the evening was a nightmare! We were told that they had "no tables" and we needed to come back later - many times! The dining waiters were rude and many of them did not understand or speak good English - it was very frustrating! There were two at each entrance of the free dining area/buffet - and every time we enter that area, there was a horrible smell coming from the bathroom - that was disgusting!! and that around the bathrooms, was dirty and there was water on the floor, etc. The Spa service and staff: The Spa, which cost us hundreds of dollars to use, was not in a proper shape or order or even clean most of the time. The dry sauna was not working and it took many people to complain to finally get someone -towards the end of the cruise-to take a look at it to say "there is nothing that could be done, it should be working the way it is: there was no "heat" to even warm one's body. The most outrageous thing we encountered at the spa is a guy who calls himself "an acupuncturist". DO NOT ever try to see this guy or get any service from him. In my opinion, he is "fake" and deceitful; his technique was to scare people during their consultation with him and convince them that they have "something seriously wrong" with them and that he could help them treat the problem if they buy his service - I believe that this guy should be reported!! The spa manager was too busy to worry about people's requests; she was unavailable most of the time. I was insulted by one of the spa staff members who was giving a free foot evaluation, of course, so that she could sell some shoe cushions that cost several hundreds of dollars at the end. That person made an ignorant comment about my feet in front of people that greatly embarrassed me, and when confronted later on, of course, she denied saying it, and her supervisor covered up for her - expected!! We feel that this cruise was the most "horrible" cruise we have been on so far, and we will "never" take a Princess cruise ever again - this company lacks integrity, and their service is way below poor. Read Less
Sail Date December 2015
I got to the pier by Public transport , left early to get there early and to cover any possible delay the public transport could have thrown at me , none, I had lunch at a cafe near there and looked at her and how huge she was. at about ... Read More
I got to the pier by Public transport , left early to get there early and to cover any possible delay the public transport could have thrown at me , none, I had lunch at a cafe near there and looked at her and how huge she was. at about 12.50 I decided to line up , my check in was meant to be 1.30 but as i felt that by the time i got to the front it would be that time I didn't see any wrong in lining up at the time i did. it moved nicely , i got to where the truck was for bag pick up and a few of us got told if you don't mind and can do so walk to the next pick up point you are most welcome to do so , so a few of us did just that . Got to the bag pick up point [where people get dropped off in taxi's etc ] and handed my bags over and up i went . I was directed to fill out some forms which I did then lined up in the next Que . that didn't take long and the next thing had my card for my room. next stop was customs and claiming my GST of my purchases . that all went smoothly and then through the photo stops etc i took some pictures as well of the ship and got another photo for my cruise card done then onto the ship i went and up to my room . I met my Steward Ariel , a lovely guy polite and always willing to help , very hard working as well. I then went off and explored . Such a huge ship inside and out , all the staff i met had a smile all said hello they all got to know me and that day i had my cowboy hat on and got called cowgirl/boy by a few all with a smile . Time the ship left port watched and took lots of photos of that happening, then it was dinner time. I had chosen first sitting for my dinning experience as I find i don't always sleep well after late dinners though mind you I probably should not have worried about that with lots to do and see you don't always get to bed early anyway , met my waiters Daniel from Serbia and Phinyo from Thailand , they are Gems , such lovely guys with wonderful smiles and always ready for a chat and a laugh , willing to suggest what meal might be nice and if you could not make your mind up they would give you both choices , happened to me many a time with the entrees , they got to know the drink of choice and you were set for a lovely dinner , my table companions were great always had a chat with them . movies shows what ever you wanted to do fantastic . used the skywalkers disco area a couple of times to read a book though did fall asleep doing that too to wake up in the middle of fog . found the gym and used it a couple of times , walked around the boat when I could . Never ended up at a speciality restaurant as I was enjoying the company at my table . Found a couple of people that did not know the manners of letting people out of lifts before going on and politely let them know about it . other then those couple i didn't encounter many people like that they were all great and looked to be enjoying themselves and most treated the staff great from what i saw as well which is great as well . The Photographers were great , had my favourite who took a great photo of me and he was and is a great guy always polite with a great sense of humor . We got into all ports, we had the wind pick up as the last tender left Akaroa which made it slightly harder to get to the ship but the ship and the crew on the tender did a great job and all got on Golden safely , a poor kayaker got caught by the wind and fell out , a passenger saw this and alerted the crew , they sent a tender to help as well as alerting the authorities, he was wet but ok and was walking on the beach and no longer needed the ships help the authorities were at hand for him if needed . We only missed Dusky sound , the shore tours I did were awesome as and the shuttle buses services where you needed them to get into town were great too . I did the ultimate ship tour and loved it , due to a technical problem that caused Golden to lose power for a little while we missed the bridge at the end of the tour , but they got us to the bridge the next day which was awesome as , warning to those that like sun bathing etc in the nude etc , do remember this the bridge has cameras on either side and are on the bridge like side mirrors , if you are on your balcony with nothing on they will see you and have already seen some um interesting scenes . When the Ship lost power and we stopped in the middle of the cruise back to Melbourne the Captain kept us all informed at all times the weather was good and at the time sea was quite calm which was probably a good thing . when we started off it was at half speed then an hr or so later full speed My Cabin was clean the bed was comfy as the balcony was awesome as . Tim the cruise director was awesome as was his side kick Corry they did a show that was a one off and it was funny as and the tribute shows we had were great I saw the queen one and the beatles one they were fantastic the sand man that did pictures with sand was awesome as the show by the crew at the end of the cruise is worth seeing too. If you see a movie outside you can get more than one blanket as well but do wear worm clothes , missed the star gazing due to clouds sadly. 2 and a half laps around deck 7 is 1 mile long they do have childrens club of some sort I did see a room and a youth teenage room or two as well . I had a massage though was not going to as they aren't cheap but decided to as my back was aching , I got a hot stone massage and it worked the aches away , they do a little push at the end to buy a product but you can say no , I thought she was going to give me a free sachet for the bath but thought best to ask how much , and it was from a box of them for sale so I politely said no . There is a pizza and burger place on deck 14 as well as free ice cream and Horizons the buffet . The unlimited drinks card is awesome , loved the mocktails I got it as well as hot chocolate and lemonade drinks etc , the coffee card was good too, I had no need for an alcohol card which would have covered all that as I don't drink that much to warrant that cost . They had a shooter glass that had different coloured bases that you can collect , in the dining area's they cost $3 outside them they were $7.50 each , they have blue , green ,red, orange , yellow and clear glasses . I did Piha Bush & Beach Eco Tour, Tamaki Maori Village, Gisborne Craft Beer Brewery & Lunch, Zealandia Eco Reserve & Otari Wilton Bush, Wildlife Cruise 1 Booked , Scenic Akaroa By Double Decker Bus , Olveston House & Larnach Castle loved them all , they were all great and i would do them again . The service everywhere I went be it a bar or the front desk or the restaurant or bistro or my room attendant or the guys when you go ashore or the photographers was fantastic can not fault any of them . Disembarking from the ship was good though I stressed on the card on what I had to declare etc so if I was unsure i clicked yes , safer that way , if I didn't need to won't matter , I was off the ship I reckon in around 10 minutes if that , was easy as and very smooth running . I caught a tram to the city as I was staying at the Pensione hotel, [Highly Recommend if you want clean cheap accommodation have had no problems with them in the times i have stayed there ], due to seeing a concert that night from ACDC which as awesome and just got home after lunch with all but bags I think I will be sleeping in tomorrow . Had an awesome time , I will cruise again when I save enough money to do so again and if lucky will be on Golden again, she is one lovely ship and the crew are awesome . Read Less
Sail Date November 2015
After taking a couple of hours to embark with great excitement we were not disappointed. When we arrived at berth 93 at LA we handed our cases to the porter and next time we saw them they were safely stored outside our cabin. We had a ... Read More
After taking a couple of hours to embark with great excitement we were not disappointed. When we arrived at berth 93 at LA we handed our cases to the porter and next time we saw them they were safely stored outside our cabin. We had a balcony stateroom R342 which whilst not being the biggest room we've ever stayed in it suited us fine. Our porter was a lovely guy called Donato who couldn't do enough for us. Overall the staff onboard were absolutely superb always helpful always available. Before we went on this cruise i read a lot of reviews on this site criticising the food but we found the food ranged from very good to superb.. The entertainment on board tended to cater for the older people even though we are 57 we were among the younger element on board ! We used to go in the fusion bar in the evenings for the band and dj but most nights there was less than 10 people in there ! There was also a nightclub called skywalkers which looked amazing and we were really looking forward to going in there but every night we went in there was a couple of people reading books! What a letdown ! The band onboard were called Castaway who did 3 or 4 gigs a day all over the ship and they were brilliant. We booked anytime dining which was a great decision I couldnt believe that people rushed to the dining rooms like robots for their 5.30 and 7.00 dinner and queued for ages! The restaurants were excellent we used Di Vinci and Leonardo for our formal evenings and the buffet style Horizon restaurant the rest of the time. We also paid $25 per person cover charge to go in the crown grill which was absolutely superb some of the best food I've ever tasted.. There was plenty of bars to use our drinks package card which was also a good decision when drinking expensive cocktails and shorts all evening. The facilities on board were excellent with Zumba classes every morning and an excellent well equipped gym. We paid for 3 of the ships excursions which were very good in Hawaii and one day we just got off and did our own thing. The stop of in Ensanada Mexico on the way back was a total waste of time. We found it run down and scruffy and not a great place to visit. Overall we had a fabulous time and would recommend the Ruby Princess to anyone thinking of going on a cruise. Read Less
Sail Date November 2015
This was our first cruise, so we really didn't know what to expect. After what I was told was a fairly long wait to get on board (I did not know this at the time), I went to explore the ship and have some lunch. I found a very good ... Read More
This was our first cruise, so we really didn't know what to expect. After what I was told was a fairly long wait to get on board (I did not know this at the time), I went to explore the ship and have some lunch. I found a very good range of food at the Horizon Court. We had booked an inside cabin on deck 6, so after lunch we went to look at it. Small but adequate is now I would describe it. We did not intend to spend a lot of time in there, so it was not going to be a problem. The first night sleeping was not too good, the A/C was very drying on my nose, I must remember to take a fess frequent flyer spray with my next time to moisturize the nasal cavities... I have since spoken to a lot of people who had balconies who tell me that they had their doors open most of the time, as the A/c was playing up with them too!. I have actually ended up with a very bad throat infection. It started out as a dry cough, then sore throat, now a day after getting of the ship it is fully in my head nose throat and chest! Not good. I was told that a lot of people were having the same symptoms and some of the staff had it too! The ship has sailed off to New Guinea yesterday afternoon, I wonder how many will be sick while on it up there? Entertainment was excellent, the singers and dancers were so full of energy, and I also enjoyed the lady entertainer Maggie... Saw most of her shows! I did miss out on seeing the Elvis Impersonator, I was disappointed when I found out how great he had been! Champagne bay was lovely... Clear beautiful water, locals were cooking up lobsters for sale and I bought a few little things from the markets and a sweet piece of pineapple to eat. Photos with birds, snakes, turtles and lizards where some of the offerings from the locals. We were in Port Vila for 2 days so we really got to explore the area. We hired a taxi for the 2 days with the same driver. 4 people $50 each, each day. He took us to the Tanna coffee roasting factory, the secret gardens and shopping in town for duty free the first day. Second day was a trip around the whole island, we saw a lot of the destruction from the cyclone they had had in May 2015, took pictures from the top of hills and visited the hot springs, they had been hit badly with the cyclone but we still had a dip in the pool, just like a hot bath... very relaxing. Next we visited the Blue lagoon, had a swim and some of my party were swinging off the ropes and dropping into the water, we all had a fantastic time! Next was Lifu, we started to walk around, not really knowing where things were. I wanted to go tot he vanilla plantation, but the others wanted to go swimming. We went on a 2 hour tour with a local lady in her car, went past the catholic church, to the little shops (Hardware and supermarket) and to the beach. It was a very windy day, so only 1 of our party had a swim, the rest of us just walked the beach. I must say that Lifu was not my favourite island. Mystery island was next, very small island that is not inhabited. (No one lives there as they say it is haunted!) The surrounding islander people only come over to make their markets. All of the same items that I had already seen on the other islands, nothing different. Weather was drizzly rain the whole time, my husband went back to the ship before the others in my group and was stranded on a tender for 1.5 hours. No one's fault the engines were playing up, he did get some nice chocolates for his trouble though! THe last stop was Noumea, I must say that this was my favourite! We took the Tchou Tchou train around and saw a lot, it was a guided tour and was most informative. I would highly recommend to anyone!! Next we got on the "hop on hop off" bus and went to the aquarium. Very nice, although I did feel a bit sad for the sea turtles in there big tank. 2 more days at sea and then home to brisbane, Disembarkation was very smooth and quick. All in all, I really enjoyed the cruise, i just hate the fact that I am now sick with this throat infection that I am sure was caused from the A/C. Read Less
Sail Date November 2015
Embarkation and disembarkation were handled very efficiently. We had a mini-suite and were extremely happy with our stateroom. Beds were extremely comfortable. We ate most nights at Traditional dining....great food, the part of ... Read More
Embarkation and disembarkation were handled very efficiently. We had a mini-suite and were extremely happy with our stateroom. Beds were extremely comfortable. We ate most nights at Traditional dining....great food, the part of the menu that was changed daily was not repeated on any night. Horizon Food Court had so much choice, all fresh....Didn't like their toast, it was under-cooked and dry. Everything else was fab. Due to weather conditions the last port @ Dunedin was cancelled and also the scenic cruising through the Fiordland National Park was cancelled, much to our disappointment. We had also missed out porting at Gisborne. That meant we had a total of 8 sea days with only 4 port days. I found the sea days extremely boring. The day activities were really directed towards our age group. Couldn't wait to get off the ship by the end. Night entertainment was fantastic, whether it was a show or a band. The bar staff were also great in any of the bars. I selected "average" for "Value for money" as we didn't had so many sea days, and you didn't get offered a refund in any way. We were offered discounts (and good ones) for any future cruises we want to book! However, if you don't want to go on another cruise, because no matter when or where you go, you cannot control the weather!! Read Less
Sail Date November 2015
I have been on the Grand Princess a few times, so I didn't set my expectations to high because I know that she is almost 20 years old. She is a Grand Princess, yes her age is showing and she will be having a complete refurbishment in ... Read More
I have been on the Grand Princess a few times, so I didn't set my expectations to high because I know that she is almost 20 years old. She is a Grand Princess, yes her age is showing and she will be having a complete refurbishment in Spring of 2016, which I am sure will only make her grander. I love the size of the ship, I am not a mega cruise ship person, so the Grand is a perfect size. The embarkation was easy-breezy. Because I have a disability I needed a wheelchair as soon as I got to the port building. I was immediately put in a chair and was done with check in less than 15 minutes. Another 10 minutes to get on the ship and into my room. My rental scooter was waiting for me. A phone call to the room steward got a small table and small nightstand moved out of my room so I could fit the scooter in the room and turn it around to get back out. The disembarkation was exactly the same, very easy. My room steward's name was Danny and he was always ready, willing and able to help me in any way he could. I thanked him for everything he did and he told me it should be him thanking me because I was one of the easiest passengers he has taken care of. I had a balcony cabin on the Caribe Deck (deck 10), C509 mid ship. The room was wonderful.The bed was so comfortable I think I slept better on the ship then I do at home. It was clean and had enough closet space for two or three people. The balcony was a welcome addition because I normally only do Ocean View but this was an upgrade present from Princess. The only problem was it was cold in San Francisco, Los Angeles and Santa Barbara. Everyone was complaining about how cold it was, about 50 to 55 degrees during the day. Most passengers just brought a sweater and were freezing during the tours. San Diego was warm, the sun came out and it was beautiful. The DaVinci dining room, the staff was great and I sat with a great bunch of people from all over California. The only problem was that there was only one working elevator to get us to the dining room and it was the smallest elevator on the ship, so if a walker and a wheelchair were on this elevator, only two other people could get on. My first night I started for the dining room at 5:00 with dinner being at 5:30 and finally made it to the dining room at 5:45. I will have to ask for a different dining room on the next Grand Cruise. The Buffet food was very good and you could have breakfast in the Michelangelo dining room if you didn't want to go to the buffet. I ordered room service for a late breakfast two morning and the food was delicious and warm. The entertainment was good, it wasn't the best I have ever seen but after two shows I quit going because it just wasn't that good. The cruise director's staff was very good and kept everyone interested in being busy, very busy. It was too cold to try and swim in the pool but while in San Diego and Ensenada so people did try swimming and the hot tubs. All in all, it was a relaxing, interesting cruise. Read Less
Sail Date November 2015
We booked single ocean view rooms aft on deck adjacent to terrace pool. Cruise cost double however having this great location and our own space was great. The crew gets an A+. The most friendly and accommodating of any Cruiseline ... Read More
We booked single ocean view rooms aft on deck adjacent to terrace pool. Cruise cost double however having this great location and our own space was great. The crew gets an A+. The most friendly and accommodating of any Cruiseline experienced. Dining was a big disappointment. All hot food was mostly cold and soggy surprisingly in all dining rooms. Be aware that main dining room seatings are just two times. Our request for 6:00pm and a table for two was not honored. In fact we were pre assigned to a table for ten. Unlike many of our friends who have cruised before, we are not cruising to make new friends and experience "what's your major, what's your minor conversations. Call me a snob , but it is my trip, too. The Star Princess is not the newest ship, however, the decor is beautiful and the ship's interior is meticulusly maintained. Surprisingly, there were 285 out of about 2600 cruisers who were children. We never saw them except perhaps at the Horizon Court. Princess really took care of the little ones. Or, perhaps their wonderful parents have brought them up respecting adults. This little get-a-way is delightful. Cheaper than a one-way flight from Vancouver to LA. Appreciated the Princess organization culture throughout ship and especially during embarkation and disembarkation. I would love to have given the Star a "5" however, the cold and soggy food even in the specialty dining rooms is unacceptable. Read Less
Sail Date November 2015
We tried this as our first cruise and was shocked at all the hard sell on the ship from the moment of starting the cruise till leaving the cruise Everything is geared towards you spending on board and I think 50 dollars a day for ... Read More
We tried this as our first cruise and was shocked at all the hard sell on the ship from the moment of starting the cruise till leaving the cruise Everything is geared towards you spending on board and I think 50 dollars a day for drinks is a bit much Exertions and shops on board daylight robbery More money if you wish to go to the sanctuary a quiet part off the ship and if you donusecthe spa facilities the hard sell when your treatment is over is very pushy This has without a doubt made us realise that a captive audience is what they rely on for making even more money big company making big money but even more greedier Read Less
Sail Date November 2015
I was very pleased with the Emerald Princess 5-day cruise to Cozumel and Costa Maya. The staff was outstanding, as they worked so hard and very incredibly friendly as they served our every need. The entertainment was a blast, and even ... Read More
I was very pleased with the Emerald Princess 5-day cruise to Cozumel and Costa Maya. The staff was outstanding, as they worked so hard and very incredibly friendly as they served our every need. The entertainment was a blast, and even rain at the ports didn't stop a great day. I found some great snorkeling on my own at both places. We utilized Tropicante in Costa Maya and The Money Bar in Cozumel, along with a tour at the Kaokao factory. The food was out of this world good. My only complaint was the meals in the dining rooms took a long time (1.5-2 hours), though the food was worth it. The pizza was homemade and tasted like it...very yummy. I didn't know what to expect as a first time cruiser, but I was pleasantly rewarded with an experience that exceeded my expectations. The staff service had a lot to do with that. Read Less
Sail Date November 2015
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help ... Read More
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help you" (meaning we don't care?) 2. Dining room service - slow and slower 3. Entertainment - boring and 3rd class 4. Activities - repeat repeat and repeat 5. Food - quality of McD including Pastry (very disappointing) 6. Employee Attitude - "I don't care--you've already paid for tips in advance" 7. Booms in the middle of the night - UNHAPPY crew members throwing things on floor above our room? These are the good things I have to say about my cruise. Here is one more example. A nice couple from Ireland, one of which was in a wheel chair booked a handicapped room. They told me Princess charged them $200 to use an ON-BOARD wheel chair AND the chair was to big for the doorway to their room. They had book a handicapped room but Princess didn't have that on record. When they complained, on board Customer service said "too bad, we can't help you". After writing via Internet to Corp. headquarters, they told me they were moved to a different room but would have to return to this room later in their cruise. Last but not least, the cost of a cruise (and it appears all cruises are this way) are the ADD ON EXPENSES YOU FIND OUT ABOUT AFTER THE SHIP SAILED. Want a coke, EXTRA. Want 3 scoops of ice cream, EXTRA. Want a better dinning experience, EXTRA. Want a cup off coffee at 6AM not in the buffet, EXTRA To be fair, there are always two sides to each story. I tried to keep an open mind. The bottom line is if you paid $500 PP or, like we did, $2500 PP, except for the room, you have add on after add on. Required fee for pre-paid tips is an insult but I knew about that in advance. It showed in most (but not all) employee attitudes. We paid for a 1st class cabin that gave us ZERO benefits for food or service. It only gave us a bigger room and a view which I would do again, maybe?? I will say our cabin attendant JOHN was GREAT!! He kept our room spotless and replaced towels as needed and supplies constantly. However, some of the other attendants were rude and never smiled. So, before you take a cruise or book on Princess, it isn't the fine print but figure the TRUE COST of and what you expect to gain from a cruise. If I didn't know better, I'd say PRINCESS WAS OWNED BY MOTEL 6. So if you want a "motel 6" experience over say a HILTON, then have at it and pay Hilton prices for a motel 6 experience. Again, just my opinion and satire. Read Less
Sail Date October 2015
Princess cruises made our first cruise experience so perfect that we're already thinking of doing it again. Everything was so systematically done from the embarkation to the disembarkation day. We really had a hassle-free vacation ... Read More
Princess cruises made our first cruise experience so perfect that we're already thinking of doing it again. Everything was so systematically done from the embarkation to the disembarkation day. We really had a hassle-free vacation but what we loved most was the warmth and kindness of the ship's crew members. Everyone made us feel so comfortable while maintaining a high level of professionalism. They are so quick and efficient too and the food was always very good. There were just enough activities so no one gets bored. The ship is a little old but very well maintained and we loved the classy ancient look of the interior, it was like being taken back in time. I would definitely recommend cruising with Pacific Princess to anyone. Read Less
Sail Date October 2015
This holiday met all my expectations of a cruise. The entertainment was very good, with a good variety of entertainment types and different shows on offer every day. The only complaint I would have was when a show was in the Vista lounge ... Read More
This holiday met all my expectations of a cruise. The entertainment was very good, with a good variety of entertainment types and different shows on offer every day. The only complaint I would have was when a show was in the Vista lounge some of the seats had no view of the stage so if going to a show there get in early. The food was wonderful, we had the anytime dining in Berlini Dining Room and also ate in the International Cafe and Horizon Court buffet and always found plenty of variety for the different tastes of our group. We did our own thing on shore mainly because we didn't want to be rushed to meet a tour. Each shore excursion offered something different and it is worth researching the ports to have a bit of an idea what to expect, the on board talks which are shown on the cabin TV give a good background if you need some more information. All the ports except Noumea will accept Australian dollars and there is a supermarket with an ATM opposite the shuttle set down in Noumea where you can get CFP. The on board service was always very good in all areas if the ship. All in all a great ship to be introduced to cruising. Read Less
Sail Date October 2015
I flew to Singapore and took in 3 tours before embarking on the Sea Princess as a 'cruise virgin' and 'solo sailor'. The first impression at the Singapore Terminal embarkation was not good. I assumed by arriving around ... Read More
I flew to Singapore and took in 3 tours before embarking on the Sea Princess as a 'cruise virgin' and 'solo sailor'. The first impression at the Singapore Terminal embarkation was not good. I assumed by arriving around 12pm, I'd be on board having lunch by 1pm. We were given a ticket number to wait. Some passengers got on and our group #14 waiting two hours in the terminal, with no explanation and no activity. Then passport snatched of me on the gang plank not by an officer (ones in white), but a cabin staff member. Having got that off my chest, I have to say the crew, the passengers and food were excellent. I had a great cabin location next to lifts on the level 6 close to the atrium. The shows I attended I really enjoyed and the entertainment the crew put on the last night was truely a great way to finish the cruise. The staff are multi-talented. As a solo sailor I met a lot of people and found everyone friendly and accommodating. The ship coming out of dry dock presented some minor problems, there issues with toilets overflowing and new staff not sure of some things. Problems I had were quickly fixed, except I couldn't use a HDMI cable to review photos on the TV. It worked the first day, but despite two attempts technician was unable to fix it. Communication on board was good and only major drama was the breakdown of 3 tenders (one with a rope around the prop) in Langkawi which left a never ending line of people on the dock in the hot sun for about 1 1/2 hours. There seemed reluctance to send senior officers ashore to manage the issue. I know there will be strong complaints about this. Although where I was we joked and made the best of it. But seriously the tenders are our line-line and not a good look given they were supposed to overhauled in dry dock and certified. The tour reservations I had in each port I was very happy with, Except Lombok it was expensive and the tour bus old and air con barely managed a puff of air. I leaned on one seat standing up and it broke, injuring the knee of a passenger behind me. That put a dampener on that tour and I hope the women's knee is okay. Overall, as a first cruise I enjoyed most of the cruise experience and can see why it's now so popular way to travel. If on your won a short cruise is great. Longer ones, you definitely need a companion as there a times where you feel left out and not catered for. Read Less
Sail Date October 2015
It was interesting reading prior reviews about the Diamond Princess. If all were to be believed, I probably wouldn't have gone - lousy food, noisy engines, bad entertainment etc. Fortunately I ignored the majority of those whingers ... Read More
It was interesting reading prior reviews about the Diamond Princess. If all were to be believed, I probably wouldn't have gone - lousy food, noisy engines, bad entertainment etc. Fortunately I ignored the majority of those whingers and ended up having the time of my life! Certainly the ship missed two ports due to bad weather. That's not the ships fault and people who complain should be put in a lifeboat and sent on to the Island then picked up on the next trip. Same with the food, there were people who were like pigs in a trough, piled their plates high with as much food as would fit then complained about the quality. We took the anytime dining option, dressed up a bit each night and ate at one of the more salubrious venues, The service was immaculate (not in the religious way) and the food absolutely magnificent (and I'm a bit of a food snob). One critic also noted that the average age was over 60. Well, that's to be expected on a ship such as the Diamond Princess which apparently attracts a more, shall we say, upmarket clientele. I'm 66 but feel and act mid 40's so I was comfortable with any age group. I'm still working so could afford a Suite, it was just amazing and had a balcony about 5 X 3.5 metres at the stern. Great for reading, relaxing and (of course) drinking. I noticed one reviewer complaining that the Suite and Premium passengers getting preferential treatment in terms of disembarkation at Ports etc. Obviously he'd never travelled Business Class on an airplane. If you pay three times as much then there surely should be some benefits. The only letdown was the entertainment. The main Production shows in the big theatre were as good as you'll see anywhere. Some of the Singers/Comedians/guitar players in the lounges were pretty ordinary (I could sing and play better than most) although the House Bands were terrific. The Trivia nights and staff hosted nights however were just fantastic. The service from all staff was very, very good with the exception of bar staff. Not their fault but more staff were needed. I concluded that Cruising is not just about the destination but the camaraderie formed with fellow passengers. We met some "interesting" people and took home some indelible memories. I certainly will be returning to a Princess Cruise and would recommend the Diamond Princess to anyone/couple/party in the over 35 age group. It's not really a cruise to take children on, there are ships way more suited for them. That, however, is one of the benefits for us "older" folks as the lack of ankle biters makes for a more relaxing experience. Read Less
Sail Date October 2015
This was our first cruise, booked on recommendation by a friend of ours mere weeks before departure. We had no real idea of what to expect beyond a big boat!! Travel to the port was a mundane experience as to be expected but once we ... Read More
This was our first cruise, booked on recommendation by a friend of ours mere weeks before departure. We had no real idea of what to expect beyond a big boat!! Travel to the port was a mundane experience as to be expected but once we were on board the serious experience of cruising began!! The staff of the Royal Princess are beyond polite and helpful. The surroundings are plush, beautiful and well thought out. The staterooms are comfortable and functional and as we had a balcony the views were amazing! The 17...yes 17...different places to eat all served food that was never disappointing nor lacking in any way. From simple snacks and nibbles to gourmet cooking that would not be out of place on a big city menu! You have NO reason to go hungry on this ship!! The entertainment team is outstanding, from the constant shows and games and activities to the simpler pleasures like watching a movie there is ALWAYS something to occupy your time! The stage shows from the Princess show team are outstanding and I have no idea how they do it three times a day!! The bought-in entertainers are also top of their game and should not be missed either! I could go on and on about how much we enjoyed the cruise but suffice it to say we got what we paid for and enjoyed the experience immensly. We got to visit quite a few ports and enjoyed the shore excursions even though the last port visit was cancelled due to bad weather (the only day it was poop!) and the cruise company refunded us a paltry $18 for missing a day ashore...our last shore day actually. Now I can't help but also have the tiniest of moans about the cost of extras whilst onboard. It's expensive. Full stop. There is no cheap or even reasonable cost to anything on board. A drink at the bar will cost anything from $4 to $10+ for a beverage costing a fraction of that ashore or at home. Jewellery in their shops (all Princess owned, despite what the shop is called!) is over priced too, it may be beautiful but it's cheaper everywhere you go! Photographs (Not Princess owned, afaik) are a complete nonesense at $65+ for a set of pictures. I could go on.... The entire cruise is an exercise in separating you from your dollars!! The alcohol drinks package is massivley over-priced unless you are a power drinker so don't buy it! The soft drinks package, however, is actually the only deal that can save you money if you use it right. Forget about buying booze ashore and bringing it onboard...the x-ray scanner sees all and it will be taken off of you....you bad people!! The various spa treatments are ok...again expensive (I can shave better than the one I bought!!) and the chocolate shop is a joke when you look at how much the same chocs cost at home! Buy your shore excursions online before you go or at ALL the ports you visit. There will always be LOADS of folk offering trips and days out and they are cheaper and identical to the excusions offered onboard at a fraction of the price. BUT....don't let these comments put you off. If you are careful, don't get wasted in the bar every night and just enjoy yourself you won't break the bank despite the best efforts of the very polite and friendly staff to encourage you to part with your precious dollars!! All in all, I would thoroughly recommend Royal Princess for a cruise. It is a magnificient ship staffed by the most friendly and efficient crew. There is never a dull moment unless you make it so! Yes, it's expensive, but you will make memories that will last a lifetime!! Go for it!! Read Less
Sail Date October 2015
The boarding process was 2.5 hours in a old run down fruit and veg warehouse. No ventilation, no water , no organization. I have heard every possible excuse ect. I have been told princess has been in the cruise business for 50 years. Well, ... Read More
The boarding process was 2.5 hours in a old run down fruit and veg warehouse. No ventilation, no water , no organization. I have heard every possible excuse ect. I have been told princess has been in the cruise business for 50 years. Well, you fooled me, it looked like your first go at this. Elderly passengers in distress no help to be seen. On with the cruise. Our cabin steward did a great job. The anytime dining was poor at best. Always trying to sell me booze. How about some service? There was a tall gentleman from South Africa. Any time he was working things were seamless and perfect. His fellow contemporaries stood in the center of the dinning room and watched. He was busing tables, serving, checking in the kitchen, out on the deck checking on guests out there. He made the cruise for me. The ports were great. Time to see and do things. Regretted going back on board for bad service. At the end of the cruise i filled out the detailed survey. Its 6 weeks later and no reply. I think its indicative of a poor cruise line to attract me to go then ignore problems. My wife and i loved cruising. We will just spend our money elsewhere. Read Less
Sail Date October 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click