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3,561 Princess Family Cruise Reviews

Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad ... Read More
Very disappointed in the food. There are so many choices that it is hard to do them all well. Many nights we did not eat our entrees. Comedy was good and the bands were good but the huge production numbers were embarrassing- so bad and poorly performed. Voices and dancers were off and the shows made no sense. The cruise is good fun if you just know how to have fun. There were no enrichment activities. The daily activities were lacking and seemed to be geared for children. Most troubling- Princess now allows guests in the dining room in jeans, shorts or flip flops and guests can be in the buffet in bathrobes or pajamas. Staff were friendly and helpful for the most part. Crooners Lounge is a lovely spot for evening drinks and music. This itinerary spent too much time in the ports and not enough time at sea. Coffee is bad even in the paid cafe. Read Less
Sail Date September 2019
We wanted to try out cruising, and being school teachers, needed a cruise that left or arrived in our home town during school holidays. This 4 night cruise from Auckland to Sydney was perfect. Embarkation was a breeze at the port of ... Read More
We wanted to try out cruising, and being school teachers, needed a cruise that left or arrived in our home town during school holidays. This 4 night cruise from Auckland to Sydney was perfect. Embarkation was a breeze at the port of Auckland. There was no problem with being dropped off with luggage right by the terminal. We were happy with the cabin, it was exactly as we expected after researching. It was comfortable and clean, with everything we needed. Our steward was amazing at looking after us. That was actually the theme of the cruise - the most incredibly staff are on Princess. Our daughter has coeliac disease, and safe eating is the hardest thing when travelling with her. Not on Princess though - we ate in the formal dining room for pretty much every meal after the first day as the food was incredible, and they were able to cater for my daughter's gluten free needs, as well as her wants. I was blown away by how great the food was. The other options on board were perfectly good (we had breakfast once at the buffet, and tried out the terrace grill for lunch as well once, both good meals), but the anytime dining at Traviata was super special. Bar service was equally great. The staff are so friendly and welcoming. Nothing is too much trouble. There are amazing cocktails on Princess! Our daughter had great fun at the youth club, and she also loved the pools. We became addicted to the trivia sessions, and found that there was always something to do if we wanted to do something. The show Encore was amazing, extraordinary talent. Lots of live music from classical to rock band, at all different times, and loads of opportunities to take part in activities - not bad for a 4 night cruise! The crossing was a wee bit rocky - as it often is when crossing the Tasman, which also meant they couldn't disembark at Bay of Islands, but they really tried to make it happen. We weren't planning on getting off there, so that didn't impact us. We were having too much fun exploring the boat. We would absolutely sail with Princess again, the trip exceeded expectations in so many ways. Read Less
Sail Date September 2019
The Sea Princess is now an average ship having aged poorly. There appears to be some outstanding maintenance required to get it back to a reasonable standard. Our cabin seemed to be smaller than previous cruises, along with the bedding ... Read More
The Sea Princess is now an average ship having aged poorly. There appears to be some outstanding maintenance required to get it back to a reasonable standard. Our cabin seemed to be smaller than previous cruises, along with the bedding feeling like it was also getting old. We predominantly ate in the Horizon Court dining facilities and must say that the food was far below standard with excess oil and/or spices being used, along with being overly repetitive. On some occasions we ate either fruit or bread rather than hot food. When we did eat in the Dining Room, you do notice the dramatic differences, with the quality of the food being equivalent to a good restaurant. The evening entertainment was generally good, with some shows being absolutely fantastic. However, as a contrast, the daytime activities were primarily aimed at the aged passengers and generally boring as hell. Most activities were conducted as time fillers or a mere distraction. Otherwise as you walk through the various areas of the ship all you see is old people sitting in one spot all day. The Front desk staff although friendly enough, lacked sufficient communication skills to fully grasp simple requests or explanations. I certainly was not happy with their customer service skills. The biggest issue or should I say issues, is the fact that other than the light entertainment provided, everything is about getting your money into their coffers. In regards to Ports, well from my perspective, if it is a Hawaii & Tahiti Cruise, then that is where you should spend the majority of your time, with overnight stays in these ports or at least the 2 biggest ports. The other issues is the excessive sea days, with Australia being so far from most locations, these travel days just added to the long days and increased their opportunity to get your money. The excursions are generally worthwhile to go on, other than the costs, which can be prohibitive. Princess Cruises add significant cost on top of these, due to their administration and co-ordination of each excursion. You can, if desirous organise your own on-shore trips, however, in some locations you leave yourself open to be either conned or just over-charged. Overall, you must make up your own mind, but I think, you really should consider whether or not this type of holiday is your thing. We will cruise again, but we enjoy getting on a ship, unpacking once and then just relaxing. Read Less
Sail Date September 2019
We chose this for a weekend away with adult kids. These dates and prices worked out at the time for us. This was our first Princess experience. For reference, we have sailed on Carnival Spirit, RC Voyager OTS, and Pacific Explorer. We ... Read More
We chose this for a weekend away with adult kids. These dates and prices worked out at the time for us. This was our first Princess experience. For reference, we have sailed on Carnival Spirit, RC Voyager OTS, and Pacific Explorer. We had four adults in a mini-suite. The lounge became a narrow single bed, with a pullman being the fourth berth. Shower over bath. Narrow balcony. No complaints about the room. Food did not quite meet our expectations, given the hype about Princess food. The desserts were terrific. Service in the MDR terrific of course. The buffet had a very weird grid-like pattern layout, which no real logic to it. I found this area very claustrophobic. I would rate this area and the food at 2.5/5. The inside of the ship seemed very disconnected from the sea outside. Almost all of the public areas are enclosed by restaurants around the outside, or the shops. Way too many shops in my view, but I know some people love them. Even the door to exit onto the small outside (uncovered) area on deck 7 was frosted. You may as well just be in a Westfield anywhere. There did not seem to be enough public areas to suit the number of passengers and not enough shady areas outside. The lack of promenade deck adds to the challenge in this area I believe. The atrium area is very pretty but very noisy with mostly paid restaurants or the photos etc around it. Sometimes parts of this area or the access way to it was blocked off for an activity, making it even more difficult to get around on the ship. I would not want to be on this ship in poor weather as I feel the inside public areas would become very unpleasant. You would be extra glad of your balcony cabin in bad weather. As mentioned by others the theatre area seems to fall well short of requirements for the number of passengers. We saw the new show which I did enjoy. The fact that the 7.15 pm show is televised live into the Princess Live theatre indicated that the supply of seats does not meet the demand. On the other hand, some of the game shows were done in the Princess Live theatre, which seemed too small for the number of people who wished to have a seat. Hollywood Conservatory is quite pretty, although I personally am not a fan of indoor pools. Table Tennis, golf driving range, basketball court seemed to meet with approval. The Laser shooting area did not seem to be open or accessible with no explanation given. Service terrific, poolside music, movies etc good. As mentioned by others trying to get around on this ship is clunky, with corridors and walkways on both the lower and upper public decks ending abruptly. I felt almost all of the public corridors, stairwells, lift lobbies, buffett area were too narrow for the number of people trying to move around on the ship. Seawalk area and bar a nice quirk. In short, I am not too sure that this ship suits the Australian market or cruising in warm climates or scenic areas. Lucky there is a lot of balcony rooms on this ship because it may be the best spot to sit and realize that you are traveling on the ocean. (other than on deck 17). We enjoyed our first taste of Princess overall, and will do again, but probably not on this ship. Read Less
Sail Date September 2019
We did a 3 days cruise to no where. The ship is only 2 years old so is quite new and in good condition. Highlights were the movies under the stars, good steak at Crown Grill, quite good food at the buffet with a wide variety, good gym and ... Read More
We did a 3 days cruise to no where. The ship is only 2 years old so is quite new and in good condition. Highlights were the movies under the stars, good steak at Crown Grill, quite good food at the buffet with a wide variety, good gym and other sporting activities such as golf practice range, basketball court and numerous table tennis tables. Our balcony cabin was in good condition but the pull down bed for our daughter meant it was hard to get out to the balcony when it was down. The room seemed a little small but the wardrobe was a good size and the bathroom nice and modern and clean. The shows were very good, the violinist and the dancers put on great events especially the tech based dance show. Afternoon tea in one of the dining rooms was good, nice tea, cakes and nibbles. Did not like the lack of ambience of the speciality restaurants, they open to a bar or to a walk way, too noisy. Poor service in the Crooners Bar Read Less
Sail Date September 2019
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process ... Read More
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process very early. Shops with expensive prices. Atrium is a small hole in the vessel. Elevators are old and dirty. Not sailing again with a Princess. The staff seem to agree that Royal Princess have higher standards in food, cleanliness and ship entertainment. The cocktails were very overpriced. Coffee tasted like water, looked muddy. Tea was better option. Same breakfast menu every single day. Buffet posts and glass were extremely dirty. Staff around ship couldn’t answer badic questions, but gave honest responses, “sorry, I can’t answer that, maybe someone else knows”!!! I would spend a few hundred more and get a better experience with an alternate cruiseline. Many seniors with books in hand and ready for relaxation. Read Less
Sail Date September 2019
Being a Travel Advisor, I wanted to experience the Medallion Concept. It was wonderful. So easy to get into your stateroom, by just walking up to it. Also great to keep in contact with family members. The wi-fi was wonderful. Better ... Read More
Being a Travel Advisor, I wanted to experience the Medallion Concept. It was wonderful. So easy to get into your stateroom, by just walking up to it. Also great to keep in contact with family members. The wi-fi was wonderful. Better than any cruise we have taken before I also had this cruise on my bucket list and it did not disappoint. My favoite ports were Boston,Charlotte Town, and Quebec. It is a must to get to the Princess Theater show room in advance or else you will not get a seat. The staff was very friendly and food choices were very good. In the buffet area, they have the greatest system for egg dishes. They give you a buzzer that signals when your eggs are ready to pick up. They were always hot and cooked to perfection. Great service with choices for my friend with a gluten free diet. There was an issue before our cruise that required special sanitation, so while onboard, we were not able to use the salt and pepper shakers on our own. The staff did it for us at the table. It was alittle annoying but kept us all well. All in all it was a great cruise. Read Less
Sail Date September 2019
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an ... Read More
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an excellent, well-balanced itinerary out of Yokohama. What impressed us the most was the number of ports (three in total) visited on the Sea of Japan coast. This is an area of the country that does not seem to see many cruise ships, so it was an appealing aspect of the itinerary. We also appreciated the opportunity to visit South Korea through the port of Busan. For future cruises, it would be nice if Princess could add a port on the island of Kyushu. We booked shore excursions through Princess for each port. Generally, these were well-organized and efficiently run. There was a good variety of offerings, with something for everyone. The process of getting off and back onto the ship was relatively painless, although we were a bit in the dark about the process of retrieving goods that were taken and held by security until the end of the cruise. More information on this procedure would have been welcome. In terms of the running of the ship and service onboard, there were positive and negative aspects. On the positive side, the Princess waiters were excellent, with outstanding service in the Savoy dining room, although the cuisine could be a bit hit-or-miss. The food was generally very good, although two evening meals were substandard due to under or over-cooking. With half of the passengers being Japanese, there were many more Asian dish choices than what one would normally see. The service in the Horizon Court buffet was equally good. We had one evening meal at the Italian premium restaurant, Sabatini’s. Again, the service was excellent, but the food was a little disappointing. For example, the lobster served in the Savoy dining room was superior to what we had in the premium restaurant. Finally, we were regulars at the afternoon tea service in the International Dining Room and really enjoyed the white glove table service and tasty goodies that one usually finds at high tea. The cabin housekeeping service was also a bit unpredictable. Our first cabin steward was sub-par, to the point that we were about to complain. However, after two days, we got a new cabin steward who was so dedicated and attentive that he made up for the first one. The entertainment was good. There were three production shows, of which two were very good. We also enjoyed the other acts, especially the rock violinist, Katei. We really appreciated the demonstration of traditional Japanese comic storytelling, rakugo. We were disappointed that Princess did not take the opportunity of being in Japan to showcase more Japanese talent, such as a J-Pop group or a Kabuki theatre performance. On the negative side, the ship appears tired, with several evident maintenance issues and some areas of the ship being downright filthy. One of the ladies' toilets near the atrium was constantly malfunctioning, and ceiling fans in the dining section of the Lido were covered with so much encrusted dirt that it would have failed a health inspection. We saw at least one instance where a wall had to be torn out to fix the plumbing, and many parts of the passageways showed damage from years of wear and tear. Some of this should certainly have been addressed by the crew, while other issues will require the resources of a full refit. Other parts of the cruise also misfired. On both occasions that we chose to catch a movie on the pool deck on the big screen, the sound system malfunctioned. We also had a total screw-up with room service delivering the wrong items to our cabin. Additionally, we were also taken aback by the way that Princess seems to be nickle-and-diming more aspects of the cruise. For example, the Japanese baths which are unique to this ship were advertised as an appealing feature, until we discovered that you had to pay for each visit, more or less like spa experiences. On the whole, we enjoyed our cruise on Diamond Princess. The itinerary was great, and the crew for the most part was excellent. Nevertheless, the ship needs a lot of work, and we were disappointed by other aspects of the cruise. As a result, only an average score was earned, with lots of room for Princess to improve this unique Japanese experience. Read Less
Sail Date September 2019
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many ... Read More
We chose this cruise on the advise of relatives, whom we went on the cruise with. Mistake! So many negatives; bad food, leaking EVERYWHERE, boring shows, mildew smells, just worn out and gross! The carpet was stained and ripped in many areas. The waitstaff seemed kind of uninterested in getting to know us, except for one. Our headwaiter in the Capri dining room, Danje was very nice and knowledgeable. But, most everyone else was kind of rude, actually. I felt like everyone working on board was just going through the motions and trying to just get it over with. We didn't feel welcomed or special. It was more like cattle heading. After the cruise ended, we just wished we had never even gone, that's how bad it was. We couldn't wait to just go home. Next cruise we take, we will do more research. This ship was way past it's prime. Read Less
Sail Date September 2019
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. ... Read More
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. Heard stories of cabins flooded and carpet replaced, our friends were relocated along with their neighbors due to repairs to their cabins. However I cannot find fault with the crew of this vessel. Captain Tuvo has a very happy crew, we heard crew people tell of how nice it is to work on board the Star and it showed right to the customers as well. Dinner in Sabatini's was fantastic for both service and food. Anytime dining was great, never having any issues getting a table when we wanted. We tried to get Edwardo and Paul each night as they were so good with service and timing of our meals. The barrel chair was in our caribe cabin and we were thrilled to see it. Air conditioning did not work on our warmest day in San Francisco when jellyfish clogged the cooling system we heard, but in our cabin is was fine. Overall the ship does need some care and we heard it will be dry docked in April to upgrade to medallion. Not sure we would sail her again only due to ship condition but not the crew.....they were a joy. Also enjoyed the smoking lounge Shooters for a cigar and whiskey. I also thought the pools were heated somewhat.....on one day the rear pool was too warm for my taste. Oh yea....this cruise also was to pick their entertainer of the year 2019 so they had four on board to do shows and we voted. The singer Phillip Brown won and he was great. Also even with it's plumbing issues I have to say the public restrooms were some of the cleanest and well cared for we have experienced at sea. Read Less
Sail Date September 2019
We chose this cruise in order to experience the Panama Canal transit. We were welcomed at the airport and transported to the ship. Embarkment processing was completed within five minutes and disembarking from ship to shore was completed ... Read More
We chose this cruise in order to experience the Panama Canal transit. We were welcomed at the airport and transported to the ship. Embarkment processing was completed within five minutes and disembarking from ship to shore was completed within 15 minutes. Our cabin stewart did an amazing job as well as our dining waiter. The meals were great and the main show each evening kept you well entertained. We found time to relax, read books from the library, and made new friends each day. We took advantage of excursions at each port and found them very informative and interesting. The off-road excursion was one that stood out as we traveled the back roads in Mexico and saw how corn was ground and cooked to make tortillas. The town tours provided us with the local history and background of the local areas.I would recommend this cruise for anyone desiring to experience the canal transit. Read Less
Sail Date September 2019
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff ... Read More
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff were very good with the exception of the front desk personnel. If you have an issue, be prepared if you speak English they may not understand you. For the price of the cruise, the trip was great. There were plenty of chairs available on the deck for sun lounging. Entertainment was good and had a nice verity of shows. The Gastropub was excellent, don't waste your money on Share by Chris Stone, selection not very good. As a premium class guest with Princess, embarkation and disembarkation was great with little or no time spent on the process. Some of the ports (Malta) the ship could have spent more time at rather than the Greek ports. Read Less
Sail Date September 2019
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great ... Read More
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great experience. The staff was excellent and the passengers were very friendly. We all made new friends. It is a beautiful ship. The piazza midship is stunning. We all agreed the cabins could do with a freshening up in decor; it was a little bit dated. However, the rooms were spotless. The mini-suites are large and roomy with a full size bathroom and lots of storage. My parents and sister had electrical and plumbing problems with their room, but Dennis, their steward, handled the situations promptly and efficiently. The food experience onboard got mixed reviews amongst our group. My parents and sister did not enjoy their main dining dinner experience the first night onboard and never went back. The group went to Steamers one night and those that had the mussels enjoyed the experience, but those that had the fried platter were disappointed. We all enjoyed: Share, Crown Grill, World Market Buffet, The Salty Dog Grill on the lido deck, Slices, The International Cafe, Room Service & Coffees and Cones. We only saw a couple of the shows in the Princess Theatre and they were fun. Karaoke in Club Fusion was good. The Maitre D wine tasting experience was excellent as was the Love Boat disco party. Embarkation was poorly done, but disembarkation was a breeze. For our group, the shore excursions booked through the cruise ship were the biggest disappointment, specifically those that took ship tours to Marseilles, Florence and Capri. It's a lot of money to put out and not have a wonderful time. All in all it was a great time and we would definitely consider another Princess cruise in the future. Read Less
Sail Date September 2019
This was our first cruise to Canada and New England. Embarkation was an absolute shambles. Apparently because of a coast guard inspection but since the ship had freshly arrived from Europe this should have been envisaged. Ship itself ... Read More
This was our first cruise to Canada and New England. Embarkation was an absolute shambles. Apparently because of a coast guard inspection but since the ship had freshly arrived from Europe this should have been envisaged. Ship itself is in great condition and can not really be faulted. Entertainment was the poorest ive seen on my 8 princess cruises so far. Comedian was not funny and just repeatedly switched between english and spanish. Singer was lou gazarra who had a decent voice but was on on two nights (1 would have sufficed). Production shows first one had to be rescheduled and a later one also ran into technical difficulties causing a delay. The club was dead due to the demographic onboard this time of year. Food in the buffet was good in my opinion as was the main dining room although not blessed with a great choice in the dining room. Two ports had tenders which were incredibly slow probably again due to the elderly demographic. Ive seen others mention medallion class being below par. I am below 30 and technologically savvy so i found it a dream. Wifi was by miles the best at sea i have experienced. Obviously if you are not tech adept then you may struggle but i love the program Read Less
Sail Date September 2019
My second cruise on the Coral, this time in a balcony A610. A great location with covered balcony allowing us to step out even in the rain and not get our feet wet! This cabin was on the port side, a fantastic location to view the ... Read More
My second cruise on the Coral, this time in a balcony A610. A great location with covered balcony allowing us to step out even in the rain and not get our feet wet! This cabin was on the port side, a fantastic location to view the glaciers. Embankment was smooth and efficient. Sailaway was under sunny skies for a 7 day Alaska cruise-last of the season. We had the beverage package, gratuity and OBC as perks for this sailing. Very convenient for all drinks including specialty coffees and bottled water. Was very wet and stormy in Juneau, Skagway was phenomenal as was Glacier Bay. We were unable to dock in Ketchikan which was very disappointing. Activities on board were great but many overlapping so had to choose. Could have had more variety in entertainment comedian twice ventriloquist twice and on show was the Piano bar Don Juan show. Great show. Read Less
Sail Date September 2019
I chose princess as I had previously cruised with them in 2013 on the ruby princess by far the most amazing cruise I have ever done. I loved the itinerary and have always wanted to cruise with Princess up to the barrier reef. The ... Read More
I chose princess as I had previously cruised with them in 2013 on the ruby princess by far the most amazing cruise I have ever done. I loved the itinerary and have always wanted to cruise with Princess up to the barrier reef. The majestic princess looked amazing new clean we were very excited to be on the ship. This was a huge disappointment the ship is catered for an Asian market so the food was of the lower standard The entertainment was boring and the staff unfriendly. Also we felt like we were on a moving nursing home everyone on the ship was so old it was truly a geriatric cruise even my 71-year-old mother felt out of place. The entertainment at night was so dull that they had a string duo playing at 8 pm 9 pm in the main atrium. There is also no place to dance no dedicated place to dance only in the atrium where all the ballroom dances with frustrated if you got in their way. We paid a premium price for this cruise and were highly disappointed the only thing that redeemed it was the amazing itinerary I’m not sure I want to cruise princess again which makes me feel sad because the best cruise I ever did was on the Princess ship. The food was terrible just terrible my carnival cruise was better food,Actually even the p&o and MSC was better. So disappointed such an Asian ship it does not belong in the Australian market its really catered to the asian market. It was a floating nursing home a geriatric flop with bad food and boring entertainment the only good entertainment was zinger band they were amazing. . Read Less
Sail Date September 2019
Sydney to Nth QLD September 17th 10 days We took my wife’s father on this cruise - and he was in good company. This was the oldest crowd we had ever seen on a ship. Lots of walkers, scooters, slow moving folk so don’t be in a ... Read More
Sydney to Nth QLD September 17th 10 days We took my wife’s father on this cruise - and he was in good company. This was the oldest crowd we had ever seen on a ship. Lots of walkers, scooters, slow moving folk so don’t be in a rush. The vessel size and the ports visited meant all but 1 were disembarked/embarked by tender. Combined with the age profile of the guests and some appalling organisation by Princess made this experience really poor. We felt the itinerary was boring would never do something similar again. Even sea days were boring - its the first holiday we were happy to see the end of. The Ship Nominally 3500 pax. We have been on bigger ships however this vessel felt crowded in the public areas. It’s an “odd” sort of vessel to get around. Lots of waiting for lifts. Moving from front to back you basically have to funnel through 1 public area which makes the whole ship feel crowded. There is no external promenade deck around the vessel. The gym is excellent. There is a large number of treadmills, cross trainers, bikes etc. the weights area is a little small but well stocked. There’s a golf practice net however, ridiculously, it was so low in height that you could not make a full swing - what a waste. There is a put putt course, basket ball come racket ball court. The central piazza is typical Princess - however it was also very crowded ...always. Finally probably the worst coffee we have ever had and we tried every location on the boat. They just have no idea. We were so delighted to go ashore for a drinkable cup of coffee. The Staff Just like the standard of food there are some hits and misses with the staff. Our suite cabin steward was MIA - days would go by between glimpses and waves in the corridor. Not once did he ask how we were going, need help etc. Some of the bar staff and food waiters were great. The people at the tour desk were just plain unfriendly - they definitely need a break from the customers. Restaurants General dining Concerto/Symphony/Allegro As a suite customer we had Anytime dining - which worked out to be anytime they aren’t busy. There is absolutely no difference or value in anytime dining on this vessel. The food in the general dining restaurants was also hit and miss. I had 2 genuinely awful meals which required meals to be sent away and 2 OK ones which didn’t. The service is fine. Alfredo Casual Italian/Pizza Good quality pizza. Thin base nice sauce. Tasty egg plant parmigiana. This is a safe place for dinner. La Mer French It is on the third level of the piazza. With a band playing on first level of the piazza it was impossible to have a conversation without virtually yelling at each other. I told the maître dei no thanks see you on a quieter night. When we did eventually go to the restaurant it was OK. They had a snail agnolotti with an awsome sauce and this should have been great ...however the pasta was not aldente :-( Overall nothing special and probably not worth the cover charge. Crown Grill - The best steak on any cruise line (not that i have been on many) Every time I eat at Crown Grill I have a small fillet Mignon and swear it is the best steak I have ever eaten. Good food, great service, just love it. We had 2 meals here. The first was typical and fantastic. The second was on our final night and was pretty ordinary - they were very busy and everything was overcooked - even desert. We had two glasses of wine which were off so i sent them back - the waiter didnt appreciate it and was exceptionally rude in dealing with us. The excellent maître d' sorted it out but it shouldnt need this intervention. Harmony Chinese It was just OK. We live in Ashfield Sydney which has a large Shanghainese community so we eat fresh, vibrant Chinese food - this food was the opposite to this. Not worth the cover charge. Market Place By the standards of cruise ship buffet of the same class as Princess this is typical - and awful. The idea is a taste of worlds which is a nice idea however it just comes off as disorganised. We had 1 lunch here and that was enough for us - maybe dinner may have been better? Read Less
Sail Date September 2019
Cruised with Princess before, but the Majestic Princess was too big for us, very hard to navigate when your cabin is at the back of the ship. Were on Deck 12 & had to take lift to 7 and walk to the middle to get anywhere. Went with my ... Read More
Cruised with Princess before, but the Majestic Princess was too big for us, very hard to navigate when your cabin is at the back of the ship. Were on Deck 12 & had to take lift to 7 and walk to the middle to get anywhere. Went with my Mum who has a walker, so could not do stairs, lifts always busy & waited a while. Atrium was far too noisy, all the action happens here. Pity there was no Promenade deck (which we did know about) did miss this one. Tender ports took too way too long to get ashore. Ticket system, waited over an hour in dining room, took about another 15 minutes or so to get to the tender and another 15-20 min to get ashore. Staff very helpful when trying to board tender. No Happy Hour, which I did miss, drinks package way too expensive for me. Drinks expensive.but managed with our OBC. Grown Grill was a wonderful experience, food excellent as well as great service. Food generally average, did have issues with consistency Staff could have been more friendly & chatty. Thanks to Arthur in the Symphony Dining Room Table 7 for lots of laughs & jokes with dinner. Balcony cabin rather small as well as balcony. Overall we did enjoy our time on board & ashore Read Less
Sail Date September 2019
From the warm welcome of the immediate team on emarkation to the seemless tender trips to airlie beach, port douglas, yorky's knob and others we had an unreal experience and all of our expectations were met and exceeded. There were ... Read More
From the warm welcome of the immediate team on emarkation to the seemless tender trips to airlie beach, port douglas, yorky's knob and others we had an unreal experience and all of our expectations were met and exceeded. There were numerous daily activities to suit just about everyone. The Princess Majestic team went out of their way to ensure every detail was covered from the food which was exceptional with great variety to the smiles from all of the team members.The rooms are extremely quiet and well equipped with the room attendant making sure towels were changed regularly as well as the bed. There was an older customer base on this cruise but you can never know that when booking. The food was great in both the marketplace and the restaurants with a great variety to suit just about everyone. We had a coffee and soda package that suited us and i think was value for money. The upper deck areas accomodated plenty of people for sunbaking etc. There were many areas you could just chill for a drink or sit with friends or hang at a bar and watch the bar tenders do tricks. We were on deck 15 in a deluxe balcony and found it to be perfect for us, easy access to food. The on board app assisted with the daily timetable so you could easily check what was on for the day from art and jewellery auctions to bingo. Shore excursions could be prebooked for day trips or make your own way. We have booked another cruise on a different ship but look forward to going on the Majestic again next year in 2020. The Majestic handled well in rough seas on the first night and then it was smooth sailing, i recommend the 10 day from Sydney to Brisbane, Airlie Beach, Cairns, Port Douglas, yorky's knob and Willis island. Read Less
Sail Date September 2019
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the ... Read More
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the entire staff was very well trained, helpful and friendly, with the exclusion of one surly female at the spa reception desk. On board lectures limited. Entertainment was enjoyable. Cruise entertainment director energetic, personable, funny and enthusiastic. Ports of Call: time spent in each port was sufficient. However, the ports of call were all geared towards retail sales with tee shirt shops and jewelry stores three to a block. Excursions offered were what one would expect. We choose a rafting trip. However, the waterproof gear given to us was wet and dirty on the INSIDE, even the boots were wet with sand and pebbles inside Not a pleasant experience. This was our second Princess cruise and probably our last. Not because of one bad excursion experience, rather a culmination of the entire Princess Cruise experience. Read Less
Sail Date September 2019
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made ... Read More
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made from someone who cares not from a frozen box. Lobster, great steaks, seafood galore something for everyone guaranteed. Cleanliness is impeccable!! The staterooms were amazing the beds and pillows are straight from heaven you don’t want to leave them in the mornings. You come home rested and feel good, no other accommodation or vacation does that. You feel your money spent on the cruise was a fair trade and and of full value for your experience. I guess the most important vacation for us is knowing your money was well spent.The embarking and disembarking at every stop was smooth and speedy no standing and waiting, ones with children went well and enjoyed all the options available for them on board. Princess covers all the bases, it has the entertainment choices food choices drink choices and they cater to all different age groups and personalities. All the Alaska port of calls were unique and had tons of options for excursions and shopping so everyone had something to do.What’s really special is when the Captain mingles with the passengers throughout the cruise. Great job princess! I always say go Princess or don’t go!!! Thanks again for an amazing cruise... Read Less
Sail Date September 2019
We have sailed with Princess several times, and this year tried a longer cruise (we normally do 14 nights). We haven't been on Sapphire before, but we knew we would love the whole experience since we had two fantastic cruises on both ... Read More
We have sailed with Princess several times, and this year tried a longer cruise (we normally do 14 nights). We haven't been on Sapphire before, but we knew we would love the whole experience since we had two fantastic cruises on both Emerald and Crown Princess. Embarkation was quick and easy as usual. We had a little wait at Southampton as we arrived at the port slightly too early. Security was a breeze. Once on board we went to the International Cafe for a snack and drink. We had already purchased the soft drinks package online which was a good choice for us - we certainly got our money's worth in mocktails throughout the cruise! Food on board was excellent, with some nice choices in the main restaurant each night. Our wait team were superb - by far the best we have had on any ship to date. We usually go for the first sitting dining as it allows more time for evening activities. We did occasionally mix things up and eat in Horizon court or at the steakhouse (the same as Crown Grill). Sabatini's was alright, though I do not really like seafood and this was very seafood heavy! Our cabin was a balcony on Baja deck, B337. Fine most of the time, but very creaky and noisy when the sea got a bit rough at times. All sorts of banging and creaking which often kept up awake. This was only for a few nights and as it is an older ship, not too surprising. On the whole, a very comfy room and a lovely bed! The TV screens have been updated since we last travelled, and the choices for films and TV channels has been massively improved. We watched a film most nights as there was so many to choose from. Entertainment was pretty good, though generally aimed more at the older market (we were certainly in the minority being non-retired!). After the first week or so it became a little repetitive and samey, with quizzes and trivia being the go-to entertainment most evenings. The acts on in the theatre were pretty good too, again aimed at the older folk with lots of singers, instrumentalists and "comedians" we didn't find funny...maybe because the jokes were talking about stuff way before our time. The celebrity guests on board were also from a different era - Valerie Singleton and Linda Grey. Our parents were happy though. The production shows were great - high energy and fun. The crew were excellent throughout the cruise especially the entertainment staff. Martin and Emma were especially good. Paul was a bit annoying after a while, a bit too Butlins-esque. The outside space was good on this ship, with plenty of seating both under cover and out on deck. We rarely struggled to find somewhere to relax, however the evening was a different story - the Explorers Lounge was always packed after 7pm and the nightclub was full during the day - we nicknamed it Skysnoozers seeing as this is all people seemed to use it for! Things we would improve if we could: make the library bigger - it was an odd little room which seemed to be an afterthought. Plenty of people spent their entire cruise with their head in a book, so it would have been a popular place! The drinks were expensive as usual, however the soft drinks package was perfect for us. Shore Excursions - we booked a few excursions through Princess and all were fantastic. Although they seem expensive, what you actually get is worth paying for. The guides were so knowledgeable and we really felt that we learnt a lot more than those who just went about their own thing. The America's Cup Sailing Experience was the best by far. Disembarkation was again very smooth and the timed system they used made it stress free. We have two more cruises booked with Princess and we can't wait for the next one! Read Less
Sail Date September 2019
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and ... Read More
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and debarkation so much faster.The updating on the CP was well do-everything seems fresh. Our cabin was larger than we expected with lots of storage but small shower. The food was a little above average although not fantastic. The Buffett breakfasts and lunches were very good-huge assortment and kept hot and cold as needed. The Crown Grill is awesome-looks just like a New York steakhouse and the food is amazing. Well worth the $29 upcharge. Sabatini's italian is also very good. The entertainment on this ship was better than almost any we have ever seen on the 15 cruises we have taken. The production show sets were absolutely incredible and the singers and dancers were great. We also had a singer, a piano player and a comic, all of whom were wonderful. Now for the not so good. Most of the ports are boring! We enjoyed Quebec very much but Saguenay was much ado about nothing, Chalottetown just OK. Loved Peggy's Cove but you're only there for an hour. Sydney is a total waste of time. Enjoyed Halifax. Our best excursion was going out on a lobster boat in Bar Harbor. We have been to Boston many times so we didn't do much there but some might enjoy it. Overall, we found this cruise little dull. Read Less
Sail Date September 2019
We chose this cruise for the destination, but sadly the Emerald Princess quickly became a disappointment. Lack of entertainment, sub-par food, and horrible dining room attire rules. Nice shorts and shirt NOT acceptable but jeans and ... Read More
We chose this cruise for the destination, but sadly the Emerald Princess quickly became a disappointment. Lack of entertainment, sub-par food, and horrible dining room attire rules. Nice shorts and shirt NOT acceptable but jeans and sports jersey's are acceptable on a Formal night. NO entertainment pool side on either sea days. They turned the music on for ice-carving then quickly turned the unacceptable playlist to very low. I understand the population on the cruise was a little older, but they were happy to listen to our music when we brought out our music player. All the pool guests around us were complaining. The drink package - they really encourage you not to use it, limits and rules for every situation. The spa was nice, although pricey - but that's expected on cruises they increase the price. Positive - I like the hand- washing stations at the entrance of the buffet. Read Less
Sail Date September 2019
We as a family wanted to do a Mediterranean trip. This particular cruise plan met most of our needs. The Cruise ship was excellent, the wait staff was great. The room steward did an excellent job. The meal offerings could have been ... Read More
We as a family wanted to do a Mediterranean trip. This particular cruise plan met most of our needs. The Cruise ship was excellent, the wait staff was great. The room steward did an excellent job. The meal offerings could have been little more variety on different days specifically for vegetarian family members. The entertainment shows were good mix. The comedy show needed little more oomph. The trivia games were good. There could have been little more learning types of activities would have been nice instead of trying to sell spa/spa products under the guise of health talks. The cabin location and décor were good for the time we spent in the room, mostly for little rest or sleep at night. We chose easy types of excursions due to group members needs but we thoroughly enjoyed it. The excursions for Santorini, Naples, Sicily and Kotor were all met our needs perfectly. Read Less
Sail Date September 2019
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