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3,797 Princess Family Cruise Reviews

I recently came back from the Royal Princess five day cruise to Cabo. I have to say I will never cruise with Princess again. The room NEVER stopped shaking - five days 24hours - because I beleive it was next to an engine room or something. ... Read More
I recently came back from the Royal Princess five day cruise to Cabo. I have to say I will never cruise with Princess again. The room NEVER stopped shaking - five days 24hours - because I beleive it was next to an engine room or something. My folks were one floor directly above me yet had very minor rocking. Everything was sub par and/or downright unacceptable for what we paid. My room was filthy, nothing worked consistently (TV stopped working - Bad Gateway), fridge never got cold, the Medallion App NEVER worked (constantly crashed or lose my info.), wifi was terribly slow, bed sheets dirty, etc. Very difficult to get anyone on the phone (room service, cleaning or registration desk), it would ring then go to VM!? Many of the service employees had extremely poor or indifferent attitudes/service, example: I orded the 5 for 4 beer package and it took forever for them to bring it to my room and when they did arrive, it was five warm beers laying on a tray, no bottle opener, ice or even a glass and the lady acted as though she was angry that she had to bring it to my room - stupid me still gave her a tip. There were several warning signs the cruise was going to bad. Firstly brother in law lost his sunglasses during embarking because the poorly trained "security" threw around his bags on the xray machince and were very rude about it when he asked for help to find his glasses, which he beleived may have been stuck inside the machine. They just wanted him to leave the area and basically ignored him. Sad thing is we we celebrating my parents 50th wedding anniversary but it was impossible to communicate with them because the app doesn't work, phones don't work and you can't use your cell phone. And to top it all off, the Stewards/help barely speak English. Nice guy but impossible to understand him and most of the staff that interacts with guests. All the American employees are in management and don't directly deal with travelers directly - you hear them on the PA but rarely see them. The drink situation is an absolute joke. Every morning I would have to march up to the 16th Deck and wait in line (because there are only two drink stations in the entire buffet area for 3,000+ curisers) to get water that tasted like it came out of a hose or cup of terrible tasting coffee. They make it extremely difficult because they would rather you pay for everything, even water. And all the food was average at best, pretty much what you would find at a $10 Vegas buffet. Hence I ate alot of salads and fruit. Also I'd be very careful in the casino and anytime staff is counting money, they are poorly trained, don't know the games like you'd find from dealers in Vegas and frequently screw up the deal, count or don't know the rules - I witnessed several instances where cruisers litterally were screaming at the dealers for costing them money. Also the machines are set up so its a real pain to cash out, so you end up playing until you lose. It was ugly, so I didn't gamble much. The highlight of the trip was of course getting OFF the SHIP in CABO, which we really enjoyed. Next time we pay half the cost to fly down and stay at an all inclusive resort for a week, which are much, much nicer than the dirty ship. List goes on, but I am done and glad it's over. Read Less
Sail Date February 2020
First short cruise we’ve undertaken. Family and friends get together. Embarkation and disembarkation very smooth as took advantage of our platinum Captain’s Circle benefits. All our group had sailed before and only 6 out of 20 ... Read More
First short cruise we’ve undertaken. Family and friends get together. Embarkation and disembarkation very smooth as took advantage of our platinum Captain’s Circle benefits. All our group had sailed before and only 6 out of 20 hadn’t sailed with Princess. Ship very nice and clean, cabin lovely. We chose first seating dining. Would have been happier with a bit later start than 5.15pm, maybe 5.45 pm would have been more suitable. Overall dining experience in dining rooms quite nice although our granddaughter being gluten intolerant found very limited choice especially in buffet. Gluten free choices were intergrated with non-specific choices, vegan and dairy etc. Cross contamination was a huge worry. As we had sailed on Royal Carribean in March 2019 and had that experience to compare with, Princess failed miserably. Royal Carribean met with our granddaughter and her mother on the first day of the cruise and explained how everything gluten free was prepared in a completely separate area of the kitchen using completely separate utensils, pots, pans and everything used in the cooking process. Nothing was too much trouble no matter where she ate dining room, buffet, deck or at any mealtime. They went above and beyond making cookies, pizzas, baggels, bread, desserts absolutely anything. These items were brought to her in sealed packaging. It was very comforting to know they understood the implication of gluten in her diet. As the food experience of cruising is a big factor it was disappointing for her that Princess didn’t provide that for her. Indeed, she ordered and waited over 50 minutes for a pizza to be prepared for her, it was inedible. Perhaps the dining staff need educating in relation to specific dietary needs. It seemed that the dining staff had a very blasé attitude towards her specific gluten free diet. For others travelling with us with Buffet was disappointing although we all enjoyed dining room, pizzas, hot dogs etc and deck food options. Medallion Class was very good and loved this new innovation. Ruby Princess dancers and entertainers were excellent. Enjoyed shows. Disappointed with lack of organised activities. Very limited and some venues were too small particularly holding trivia in the Pizza area with very very limited seating. The lack of activities were probably more noticeable as we had rainy weather on 2 of the 3 days. Not Princess’ fault at all but would have thought a fuller wet weather program would be implemented. Didn’t see cabin steward after first initial introduction but room was well cleaned and serviced. Overall service staff didn’t seem to be interested in getting to know you or going that little bit extra - perhaps because it was a short cruise they didn’t feel the need to impress? Not sure, but my thinking it should be and all out performance to entice further cruising with Princess. Just my thoughts. Read Less
Sail Date February 2020
Princess Cruise Line Feb 6th 4 Night Cruise to Ensenada and Catalina from Los Angeles San Pedro port on the Royal Princess. We are classically NCL cruisers. This was our first Princess Cruise and truth be told we received it for free ... Read More
Princess Cruise Line Feb 6th 4 Night Cruise to Ensenada and Catalina from Los Angeles San Pedro port on the Royal Princess. We are classically NCL cruisers. This was our first Princess Cruise and truth be told we received it for free from Caesars Casino. We got a balcony cabin A414 and added the drink package. We did no specialty dinning as we had just wanted to experience the base cruise. We selected a shorter cruise as it was our hometown port and we wanted to see what a short getaway cruise might be like. We hadn’t done anything less then 7 days in 15 years. As for our cruising experience we have done 12 cruises together out of many ports. Us and foreign. So basically, we have seen a lot of ships and ports. Cruise Things we liked and didn’t like… minus Casino The Things we liked 1. Alfredo’s, the pizza was fantastic and was included in your cruise fare. 2. International Café Open 24 hours: Sandwiches and sides in the afternoon and evening. With coffee and pastries in the morning. This was a nice option for that late-night snack when all else is closed down. 3. Adult pool in the back always had space at the bar. If you are looking for a drink, they are not super-fast but it’s a good location. 4. The atrium was very pretty in a classy way. Style wasn’t necessarily modern but if you like that classic look they did a great job. 5. Embarkation at the LA port of San Pedro was quite possibly the quickest I have ever had 6. Parking was super close at this port. Again, a feature of the port I know, but let’s not ignore it! I forgot my phone in my car and could easily just go fetch it. 7. Medallion opening your stateroom door. Super easy. 8. Tons of hangers. The most hangers I have ever had in a room. The Things That we didn’t like so much 1. Soda package availability, with the International Café being the only place open 24 hours you think they might be able to fill your soda package cup, no they don’t do that. There is no place that is 24 hours that allows you to fill or get your cup filled. 2. Tiny Elevators, maybe NCL just has huge elevators but dang these were tiny. 3. Stateroom hallways didn’t indicate ODD vs EVEN numbers in a way that you could see from a distance. I consistently saw passengers and myself have to walk all the way to the hallway only to have to head to the other side. Some clear markers here would certainly help the frustration. 4. All the live music choices were of the classy or old style in nature. Even if they did a current number, they did it with some string players and made it sound like something from the big band era. Wasn’t impressed with this part of the entertainment. I don’t mind that style of entertainment, but I like a variety. The singers in main room were good but again suffered from material variety. 5. For all the good of the medallion you quite often had to had it to the bartender as it was too busy for them to detect you. Thus, eliminating some of its nice features. If you knew you had to hand it to them so often you wouldn’t have bought the watch like holder for it. The lanyard holder was just fine. 6. It seemed to me that the room steward unlocked my balcony every day. This causes the temperature control in the room to shut off. I had to make a habit of checking it every time our room got cleaned. It never failed. The handle that I never opened was always unlocked. Casino Review Things We Liked About the Casino on the Royal Princess 1. Hard to get you money stolen as the machines will take cash but not return cash, only credit to your casino bank. So, if people try to cash out your machine, they need to know your pin, and even then, since this is a ticketless casino it just goes back on your own account. Plus, if you walk away after a timer goes it will auto transfer to your account. 2. Actual windows in the casino! This was a nice feature on sea days. Really reminded you that you were at sea and not in Vegas! 3. For a 2013 build they had reasonable selection of new and old machines. My guess is that in 2018 when they refurbished the ship to add the medallion class hardware to it that they swapped some machines out. Either way nice variety. 4. The slot host was very accessible. He had a special host table under that horrid stairwell. Additionally, he and some assistants did a fine job running a few side games and trying to get the people involved in fun activities in the casino. Creating activities around everything is something princess seems to do, and the casino was no different. 5. Still needs a 5th best thing…. Things We Didn’t Like About the Casino on the Royal Princess 1. Smoking in the casino with no real separation. I know not all cruise ships will have a glass wall divider or no smoking at all but still is something I would like to improve. 2. The payback seems low. I know this sounds like I want my money but really it just seemed low. 3. The layout was horrific. Very tight and circular in the slots area surrounding a spiral staircase that created an awkward floor layout that was hard to navigate, let alone flag down a waiter. If they remove that staircase you could have a reasonable layout. As it stands its bad, and that staircase is hardly used as there are stairs and elevators right outside the casino, and this staircase only traverses one floor. Consolation… The tables are ok spaced. 4. No cash machines to break bills for tip money! If you are used to NCL that has large casinos with cash machines this isn’t it. So, bring tip money if you need it as its very hard to break bills here. Yes, you can go down to deck 5 and break bills at the guest services desk but what a pain. 5. On last night of the cruise everyone gets in super long line to cash out their shipboard gambling account. And this is not for money you owe but what they owe you. Its mostly a cashless game here with your credits going back onto your account when you leave a machine. This creates a nightmare at the end of a trip. Ports Catalina We did the Avalon casino behind the scenes tour. This was great and very informative about just not the casino but the entire islands history. The town itself was great to just walk around. This was a tender port but one of the easiest tender ports I have been on. Ensenada We did a winery tour. Had some fantastic wines and a very good day considering it was raining. Read Less
Sail Date February 2020
I’m not even sure where to begin with this review as I’ve never felt compelled to leave such negative feedback about a cruise, let alone whilst I’m still on the ship! A bit about me first, I’m 31 and considered ‘quite ... Read More
I’m not even sure where to begin with this review as I’ve never felt compelled to leave such negative feedback about a cruise, let alone whilst I’m still on the ship! A bit about me first, I’m 31 and considered ‘quite young’ to be passionate about cruising however this most recent cruise (which I am still currently onboard) Majestic Princess is my 9th cruise in all, 4th on Princess. Other lines I’ve enjoyed time with have included Cunard, Holland America & Royal Caribbean. I consider myself a ship enthusiast, I love the history of passenger shipping hence what draws me to modern day cruises. I’ve always been such a strong advocate of cruising and have become known in my circle as ‘the cruise guy’, so I’m often helping friends book their first cruises after telling them of my fantastic experiences. We decided to book Majestic Princess departing Sydney, February 4th for an 8 day trip around Tasmania. We also asked my parents to join us onboard for the trip which they agreed. This is their second cruise, they first cruised 4 years ago on the Golden Princess and absolutely loved it. I chose Majestic because of how new it is and it looks great in Princesses marketing campaigns. Unfortunately that’s about the only positives I have to say. I truly hate to sound like one of those people who just complain about everything but like I said, I’ve never felt this way about any cruise before as I love cruising. I just feel that based on this experience, Princess have completely turned me off any future cruises with them and certainly any ever again on Majestic, maybe even any ship in the Carnival Corp Fleet?. I’m a realist, I know the world isn’t perfect and I’m a very understanding and polite person. To be honest, even on past cruises when there have been negatives, I’ve completely brushed them under the rug due to my passion for ships, I’ve made excuses for cruise lines but I’m not doing that this time. It’s time to point out the flaws so that others can be truly informed about the current state of Princess Cruises. Embarkation: The quickest embarking process I’ve ever experienced which was great and certainly helped fuel the excitement of our trip! We were onboard within 10 minutes of arriving to the terminal. They lost my mums suitcase which she got quite worried about, being so new to cruising this is understandable. I tried to calm the situation by telling her it will turn up soon and to wait however eventually she had to go down to the guest services desk and ask after it. To which she then had to find it herself out of a pile of ‘missing bags’. She was also told by a staff member ‘why are you worrying it’s not a big deal.’ When she was worried about it. My fathers brand new suitcase also arrived to the room with one of the wheels snapped off almost fully. He then stayed up till 3am the first night trying to repair it himself using my mums eyebrow tweezers as a screw driver in their mini suite. Stateroom: Mini suite A226. I’ve only ever travelled in suites or ‘mini/junior suites’ so the room was as expected however, compared to Golden Princess and other ships I’ve sailed, Majestic Princess mini suites are not the greatest. Certainly the smallest balcony I’ve ever had, seriously it’s about 1m deep? The layout is extremely similar to the Grand Class ships but slightly updated. I prefer the older version. The bathrooms are also small for a suite and really should have been addressed when designing this new class of ship. The toilet in the suite was acting a bit strange from when we boarded. It often wouldn’t flush properly or would take a minute after pushing the button to then flush. Eventually it stopped working completely mid cruise and had to be fixed. The bed is not comfortable at all. I read so many reviews saying how good the beds are, really!? My plush mattress at home is way more comfortable. The ship: Yes she’s a pretty ship, the decor and the colour scheme inside is very contemporary and nice. Layout is shocking, I absolutely cannot stand everything being focussed around the Piazza area. For such a grand, lovely space, I was sick of it by day two. Deck areas are nice with lots of couches and lounges and the pools and spas all great however, the Enclave area is not fully functional, one of the saunas doesn’t work and not all the jets in the pool are working. Not something I would normally complain about, however when are these cruise lines going to question whether it is right to charge passengers full price to use these facilities that are not fully operational or as promised? That’s wrong. I’ll also note that the hull is very rusty and dirty and is in need of painting. Obviously this is hard on a ship and I get it takes time etc but have some pride in the ships external appearance. It says a lot about the standards onboard. Staff/service: This is the major let down of this ship, I can honestly say I’ve never experienced such an uninspiring, careless, unhappy mob of workers on a ship, the attitude of the staff have been the biggest let down. This ship has such a strange vibe, it just doesn’t feel right onboard. None of the staff are warm & friendly. Everyone seems pained to be working onboard and every simple request eg; ‘Hello, how are you today? Can I please buy a drink..?’ You are made to feel like you have bothered them. Even if they are completely not doing anything or serving anyone else at all. To be honest, I was confused as to whether the staff were all just on holiday because they all seem to just loiter around talking to each other and ignoring passengers. Restaurant staff, unprofessional and rude with no idea about the food or drinks or basic manners such as apologising when your meal arrives after everyone else at the table has finished eating there’s, this included the waiters in the Chops Grill paid restaurant who basically were too busy to even ensure we had a pleasant experience. We felt bad for even being there. Bar staff all shocking and no customer service skills at all. Not even general politeness such as ‘Hello, how are you?’ or recognition of you after constantly seeing the same bar person day after day. To be honest I’ve spent more time saying hello and asking how staff are than any of them have with me. Spa staff (after paying $150 to attended the Enclave daily) never even look up from the desk when we arrive to go in, it’s actually become quite amusing now as I’m being extra super friendly above what I normally am just to see if it makes them change their tune, no luck. They can barely look at us or say more than a grunt. Don’t expect to be served on deck either if you are in one of the deck spas. We jumped in one to watch the daily movie on the outdoor screen at night, we never got asked once whether we wanted a drink and when I flagged down two girls standing near by, they gave me the most horrible look as if I have bothered them. Do these staff even want to make any money for Princess anymore!? It seems when you want a drink no one cares, when you’re willing spend hundreds on drinks and have a good night/day, no one cares. The Captain & cruise director, who? Never seen them or felt engaged by either, unlike other ships where you often see them out and about ensuring passengers are enjoying themselves. In fact, all ‘management’ are hidden, good luck finding any of them. Room attendant is friendly enough when we pass him in the hall however, he’s cleaning skills are next to none. There are still items in the room left over from the previous guests such as an asthma puffer that was in the bathroom and is yet to be removed. Our used pool towels not removed or empty bottles. He also leaves the room in total darkness every night and just throws the chocolates on the bed and leaves them wherever they land. My parents have a different steward and apparently she is lovely though and does a great job. The culture with the staff on this ship is awful, I work in Customer Service myself so I’m very aware of the lack of standards which I can assure you start at the top and work their way down through the staff. The way the staff even carry themselves and stand shows the lack of care factor. I’m shocked managers don’t also see this but maybe they do and this is apparently acceptable? Entertainment/atmosphere: Another Major let down. Where is the atmosphere!? I’ve never been on such a dull cruise.. When we left Sydney harbour at 6:45 on a beautiful Australian summers evening the band played for 15 minutes before they were removed and the 7 o’clock outdoor movie began which completely cleared the deck. What a weird thing to do on the first evening of the cruise when passengers expect a sail away party. Being the first night of the cruise it really set the tone for what was ahead. The band have not been up on deck since! No matter how lovely the weather is, speaking of weather, so far we have been blessed with beautiful smooth sailing and lovely days so I’m not sure why there is nothing happening on deck during the days/nights other than the movie which probably gets about 10 people per viewing. I think one movie at night would be fine and more attention should be paid to entertaining guests by the pool with music etc. Most entertainment takes place in the Piazza, which is so weird. The Piazza has specialty restaurants and bars off it so if you’re trying to enjoy a nice meal or a classy drink, you’ll have to put up with the noise coming from the Piazza. But don’t worry, everything pretty much stops at 10pm. Don’t expect to be doing anything after that time, it’s all basically shut down. There is no night club on this ship for night owls or people looking to have a good late night dance on their holidays.. Ridiculous. There are so many people wondering around after 10pm unsure of what to do but not wanting to go to bed, but you basically have no other option. Tonight we arrived in Hobart on a special public holiday where there were fireworks we could see from the ship. The captain mentioned this during the day and do you think the ship still did anything special for the event? Nope, once the fireworks were done they shut everything down outside and everyone went back in. They even turned the big TV off. 10pm. This entertainment director needs to be fired! Food: I personally feel the standards have dropped for Princess. Menus are uninspiring and dishes made with no love. Desserts especially have been a big let down as they’re so boring and almost child like food. Jelly in the main dining room as one of the four desert options, the others being bread and butter pudding, ice cream or a lime tart. We were also not impressed with Chops Grill having had such a wonderful meal on our last Princess cruise (Golden Princess 2 years ago) we were looking forward to a high end feed. The food was average to poor along with the service. To be honest, a waste of $35 per person. I was asked how I wanted my steak, medium/rare and I received well done. Really, at a steak restaurant?. Room service menu is also the exact same menu they’ve had for 10+ years.. Apparently they can’t think of anything else. Breakfast in room is only continental, so don’t expect any eggs/bacon in bed. I also wanted to note that if you’re watching the late night movie under the stars that starts usually around 9:30 the grill and noodle bars on deck shut at 10pm sharp (NO EXCEPTIONS) so if you feel like a snack half way through the movie, too bad. Why wouldn’t you keep them open to match the movie running time? Ps: don’t expect drink service during the movie and don’t do what we did and sit in a spa to watch the movie. They won’t come over to you, you will have to get out to order drinks. Tender service: This is actually what compelled me to review this cruise. This was the straw that broke the camels back so to speak. We had one tendered port on this cruise and that was at Port Arthur. What an absolute joke that whole experience was. It started off fine, tenders leaving the ship from around 7:30am, we decided to leave for shore around 11am which we thought was good as we didn’t have to wait to get on a tender, we got on one almost straight away, then from that moment the issues became clear. After leaving the ships side, we were still on the tender 1hr later waiting to dock at the shore! The trip to the shore itself took around 5-10 minutes however they were only docking one tender at a time at a dock that was also shared by other boats doing tours of the harbour from Port Arthur. We sat there in the water for an hour waiting to dock, there were 4 tenders at once doing as we were. When it was our turn to dock, we noticed the horrifically long line of guests waiting to get back on tenders to come back to the ship! I actually took photos which I have included below, the line must have been 300m long, we couldn’t see the end of it. It looked like an evacuation but no, it was just Princesses complete mismanagement of the situation docking one tender at a time for 3500 guests. We decided to not even get off the tender and take it straight back to the ship due to how hectic the situation looked. My parents were on the tender in front of us and waited as long as we did to dock, it also took their driver 6 attempts to dock their tender correctly. In perfectly calm and flat waters. They then got off the tender (not knowing they could stay on) and jumped straight back in the line to get a tender back to the ship as they were worried they would have to wait so long. It took them 1hr of waiting in line to get back on a tender. So all in all they spent nearly 3hrs to tender to shore and come straight back. We literally missed Port Arthur, because of how horrible the experience was. There was no apologies or acknowledgement of what was happening. No mention from any of the staff that the wait times had blown out, no mention from the captain when we departed Port Arthur at the end of the day, nothing. Not even a free apology from anyone... What on earth has happened to Princess Cruises? I guess I will leave my review there. As I said, I know the world isn’t perfect and I know that some people will just find anything to complain about but I am not that person. I consider myself an advocate of the cruise industry however, after this experience I am even questioning now whether I will ever cruise again. I know my parents will not, after such a positive first cruise with Princess, their second cruise has been a nightmare and I doubt they will return. We confronted the duty manager today at the Guest Services desk about our concerns and experience in a very polite and collected way and would you believe, he agreed with all criticisms and was not only shocked by some but was well aware of most as he himself has seen it with his own eyes but he had also had a number of complaints on this cruise. I wanted to leave this review because although I love cruising, I understand how big business works and as customers, we are not doing ourselves any favours by not exposing the negative truths! I feel too many cruise passengers just stay silent and put up with poor cruises and I think that is wrong. These cruises are not cheap, you are promised the world and yet they can blatantly fail to deliver, take your money, kick you off at the end and take on the next lot.. It’s just not right. I feel Princess, perhaps all of Carnival Cruise Corp to be honest have a new attitude of ‘Oh well, near enough is good enough..’ well we as paying guests should not accept that. We are spending big money on these cruises and we also have a choice as to whether we even cruise or not and I feel like we are being taken advantage of. Perhaps the cruise industry has gotten too big for its boots and has lost touch with reality? Well if this is the acceptable standard, I can assure them that there won’t be a cruise industry in the not too distant future as the younger set, the cruises of tomorrow will take their money elsewhere when they wish to holiday. I’m sorry for such a long and negative review but I felt compelled to share as this particular cruise on Majestic Princess has completely ruined my faith in cruising. Only 3 more sleeps and we can get off and go home! What a horrible mindset to be in whilst you’re on holiday. I’m so disappointed by this cruise that I actually feel upset that we even came and I feel stupid for wasting our money. Read Less
Sail Date February 2020
This was an 8 night cruise from Sydney to Melbourne, Hobart then back to Sydney. Boarding was easy and painless, about the best cruise line we have experienced for this. The ship is new, clean and despite it's large size it never ... Read More
This was an 8 night cruise from Sydney to Melbourne, Hobart then back to Sydney. Boarding was easy and painless, about the best cruise line we have experienced for this. The ship is new, clean and despite it's large size it never seemed crowded or that big. There is a large central atrium with 3 surrounding levels. There are a selection of various shops on the top level, restaurants on the middle level and bars and a cafe at the bottom with guest services as well. The top level in the atrium extends forward and back through the entire ship. The princess theatre where the main shows are presented is on one level and seems a bit small compared to other ships and certainly for a ship of this size. There is large lounge (Vista Gaming) at the rear of the ship where other shows are presented. Shows were good. We occupied ourselves with the regular trivia events which are great way to meet with people. Speciality restaurants- the Crown Grill steak house is good,the Harmony Chinese restaurant is certainly not for everyone. The normal restaurants were fine and the World Fresh Marketplace buffet is as you would expect-busy. Food quality was good but variety not so good- very little daily change in the buffet. We selected anytime dining and met some entertaining fellow travellers from all over the world. Compared with other cruise lines I did not find the crew generally that friendly this time. The dining room service could be slow, not sure if this is due to less staff? The lifts were always busy and pretty slow. Beer prices are not too bad but spirits and cocktails are too high. We had a day at Port Arthur which was the brilliant and this was accessed by tender- well organised. At the other ports we did our our own excursions. The cabin was a reasonable size, comfy bed, large TV, big walk-in wardrobe leading to a bathroom. Always kept clean by Rodrigo. Air-conditioning was efficient. The balcony was small as usual and not used. Disembarking was also very quick- brilliant. Read Less
Sail Date February 2020
Family trip with father in law 82y old. We choose Tasmania as it was bit cooler and slower pace. Dad had so much fun that he was still up dancing at 10pm. So much for slower pace lol. The food was for everyone's tastes. ... Read More
Family trip with father in law 82y old. We choose Tasmania as it was bit cooler and slower pace. Dad had so much fun that he was still up dancing at 10pm. So much for slower pace lol. The food was for everyone's tastes. Restaurants were great and nice serving size. Decor was Majestic, shows were top quality. Rooms were clean and had all that was needed, pillow was like sleeping on a cloud would hv liked to take it home. Aircon was little cold in our room and couldn't turn it off, could turn it down. We even could watch a few love boat series on tv. When arriving at a destination it was easy to walk off ship and do our own thing. Also did an exclusion and the organization was great well worth the trip. Spa was friendly and helpful, there training was excellent. Great experience and many fantastic memories thank you princess cruises. Read Less
Sail Date February 2020
British-flagged Royal Princess ship carries its prestige name as a dignitary ship because the cuisines are the best among its current 18-ship fleet. 1,300 cruise staff from 53 different countries are doing great jobs to keep nearly ... Read More
British-flagged Royal Princess ship carries its prestige name as a dignitary ship because the cuisines are the best among its current 18-ship fleet. 1,300 cruise staff from 53 different countries are doing great jobs to keep nearly 3,600 guests happy. Below are the most passengers from the top 7 countries on the voyage: 3,340 from the U.S.A. (美国) 181 from Canada (加拿大) 19 from the United Kingdom(英国) 13 Mexico (墨西哥) 10 from Philippines (菲律宾) 7 from India (印度) 7 from Ukraine (乌克兰) I like Hammam that is a Turkish-style steam bath with an infused aroma that enhances well-being. The warm marble queen-size slab is a smoothing aqddition to any massage. A steam room from the top two hotels in Los Angeles just can't match. If you like seafoods, you can try the Ocean Terrace Seafood Bar and try a Treasure Chest Sampler at $20, which comprises of five (5) items: 1/2 Dozen Fresh Shucked Oysters; Sashimi Trio, 6 pieces; Ahi Tuna Poke; Alasken Crab Cocktail and two Oysters Shooter (one is Grey Goose and the other Tekila). The six shucked WILD CAUGHT OYSTERS provided by RESTIGE OYSTERS, INC. CERTIFIED OYSTERS FROM TX, USA is fresh and tasteful , and it is one of the best fresh oysters you can find. The sampler is worth your money because I had a half dozens of oysters at an upscale French restaurant in downtown Los Angeles at $18.00 and found the quality and tastefulness of the WILD CAUGHT OYSTERS on this cruise ship are far better, in addition to other four (4) items of seafoods. Please don't miss the last day cruise-lunch buffet at the Horizon Court where you will find a variety of amazing seafoods such as Shucked Oysters referenced above, Giant Cocktail Shrimps, Giant Clams etc. It is worth mentioning that the French onion soup in the evening dining restaurants is the best - it is very difficult to find it in Los Angeles - you definitely can't get it on both Sky Princess (10/2019) and Majesty Princess (03/2018) when I was on the ships. The Elite Lounge foods from 4:30 p.m. to 6:30 p.m. daily is also the best since I have not yet seen for many years. If you like seafoods, you can try the Treasure Chest Sampler at $20, which comprises of five (5) items: 1/2 Dozen Fresh Shucked Oysters; Sashimi Trio, 6 pieces; Ahi Tuna Poke; Alaska Crab Cocktail and two Oysters Shooter (one is Grey Goose and the other Tequila). The six shucked WILD CAUGHT OYSTERS provided by RESTIGE OYSTERS, INC. CERTIFIED OYSTERS FROM TX, USA is fresh and tasteful, and it is one of the best fresh oysters you can find. The sampler is worth your money because I had a half dozens of oysters at an upscale French restaurant in downtown Los Angeles at $18.00 and found the quality and tastefulness of the WILD CAUGHT OYSTERS on this cruise ship are far better, in addition to other four (4) items of seafoods. The last-day cruise lunch seafoods buffet is the best with high quality seafoods such as the wild oysters referenced above, giant cocktail shrimps and clams etc. Read Less
Sail Date February 2020
I choose our cruise holiday only because this is the best, you can experience ,all made for you, Breakfast, lunch dinner all in one place minutes to walk, entertainments superb ,musics, just to join and have fun, shops,meet people , and ... Read More
I choose our cruise holiday only because this is the best, you can experience ,all made for you, Breakfast, lunch dinner all in one place minutes to walk, entertainments superb ,musics, just to join and have fun, shops,meet people , and big plus visit other places, everything is organized for you ,no stress just relax and enjoy. hips of good restaurants, friendly staff. bed made for you twice a day ,in one word IT WAS MAGNIFICENT. GREAT HOLIDAY, RECOMMENDED TO EVERYONE .CHOOSE PRINCESS. Healthy way is regular washing hands before food, which is shows how princess care for passengers health and for all crew , in sanitary way, Toilets cleaned frequently , spectacular shows very day something different, great job done by entertainment director VICTOR and his staff fabulous dancers, colorful costumes, well organized ,full day of something for everyone from morning till late, Music , pool , competition , its all GREAT, Thank You Golden Princess. Read Less
Sail Date January 2020
Chose this because dates lined up perfectly with kids school break. Also a desire to go to Hawaii. It was made much more difficult due to a sick passenger, and returning to Honolulu 2 days after leaving. Add to that very high seas/winds ... Read More
Chose this because dates lined up perfectly with kids school break. Also a desire to go to Hawaii. It was made much more difficult due to a sick passenger, and returning to Honolulu 2 days after leaving. Add to that very high seas/winds and big storms making it difficult to enjoy the ship. Cruise did not stop in mexico as planned, and still returned far later than planned. Absolutely unacceptable to have 2 out of 6 elevators out of service all 15 days and no way to take the stairs from Emerald Deck (8). Service was good. Steward was excellent. Food was ok. Maitre'd best ever resulting in great dinner service. Only 20 kids in all classes of kids clubs so they met together. Kids loved their experience. Very pleased how Princess got us all home after we missed our return flights due to needing to leave a day later. Read Less
Sail Date January 2020
We selected this cruise because it was to and from Australia and would include Milford Sound which we did not see on our last cruise there when we entered the sound at 5am and departed at 6am (all in the dark). We were also looking ... Read More
We selected this cruise because it was to and from Australia and would include Milford Sound which we did not see on our last cruise there when we entered the sound at 5am and departed at 6am (all in the dark). We were also looking forward to seeing Christchurch and the progress there since the earthquake. Unfortunately, due to bad weather in both places we spent 2 extra days at sea and did not see either place. This was our first and last experience on a ship as big as the Ruby Princess as we were not keen on such big crowds and difficulty getting lifts and on and off the ship in tenders etc. However the length of the ship provided lots of exercise getting from one end of the ship to the other numerous times a day. The ship is getting a little "tired" and "boring" with the same colours and furnishings etc as other ships and looks like it is due for a refurbishment. Service at all times was very good and all crew very friendly and helpful. Michelangelo Dining room staff extremely attentive even though we selected "anytime" dining. They accommodated our newly formed group of 9 who met on the first night of the cruise and ate together at 6.30 every night at the same table. Use of the "medallion" for the first time by the ship was interesting and has great potential - just a few glitches to be ironed out. Loved the feature which enabled ordering drinks and food for delivery anywhere on the ship within about 10 minutes. Also enabled us to find members of our party and find our way to them as well as way finding all around the ship. The usual great entertainment especially the production show were always popular. Plenty of a huge variety of activities available at all times of the day Popular activities attracting big crowds in the Piazza are a disaster as there are so few seats available and so few people are able to find a place to stand and actually see what is happening. We did not use the ships shore tours and usually found plenty of local services such as Hop on Hop off buses or local taxis available - these are rarely advertised by the ship however we did have an excellent port lecturer who gave great information on each of our ports of call including some local “private” information. Read Less
Sail Date January 2020
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. ... Read More
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. After an hour and a half wait and one cruise member helping, we finally got it. Before I go any further, let me say this was our 24th cruise. Our room had NO ventilation. It took until the evening of the next day to get service, even though our wonderful cabin steward, Weny, called right away. Weny, by the way, was the best thing about our cruise. A second sign we were in trouble was that they very insistently wanted us to share a table. Princess offers Anytime dining, and you are not supposed to have to share tables. Well, the whole thing is a joke. We were seated at a long upholstered table and our table had about 12 inches between each of the other tables. We were "sharing" anyway... no matter what they advertise. Then, came the food! I watched as several people sent back there food. A woman sitting next to us, asked what she was served and she was told it was what she ordered. She shook her head, tasted it, and said "no it is not, take it back." This went on through the whole cruise. My husband ordered the beef wellington one night a got a piece of beef 3 x 2 inches long. They had 2 choices for desserts; beside ice cream, and a sugar free one. Everything tasted the same. If you didn't go to dinner at 5 pm and wanted to sit by yourself, you couldn't get a table. Our last night, we went down at 5:30, the receptionist at the dining room told us that "It could be half hour, whole hour, or more" with a very snide look on her face. We went somewhere else to eat. She called us at 7 pm. to say our table was ready. Nothing that Princess advertises comes to fruition. I realize that many of the cruise employees don't speak fluent English but every cruise we have been on they have at least been able to understand what we were asking. On 4 different occasions I asked specific questions about specific things going on during the cruise. Each time I got the wrong answer. How do I know, because I wound up going to Guest Services to get the "correct" answer. One morning we were taking our breakfast outside. The automatic door closed on my husband as he was walking through it causing his hot coffee and breakfast to spill all over him. A staff member yelled at him and said he had to be more careful. My husband responded with, " I thought these were automatic doors", "No, no, they are not" said the staff member. To which my husband said the same thing, and, again, they employee said "they are not automatic doors." I finally got up and pointed to what was printed on the doors, themselves which was Automatic Doors. I told him what it said and he turned and walked away. Every other night, they included a sheet in our dinner menu to get us to order something from a restaurant you had to pay for. Shore excursions....This was the most disorganized set up I have every seen. You were supposed to "show up" on the pier for your individual excursion. Except, everyone else did too. You had to walk through the crowd trying to find out where your line was. It was funny because everywhere you went; sitting areas, outside elevators...speaking of elevators, half of them didn't work. People were complaining about the same things I am writing about now. Everyone kept saying, "I'm so glad you said something because I thought it was just me." The best places to eat were the Salty Dog and the Pizza by the pool. The piazza had some nice salads and paninis but there was hardly anything between the bread. Another problem was the PA system. You could never hear what they were saying....ever! Now, for the good parts: Weny, our cabin steward was great. And we made sure he knew we appreciated him. The first night's show was fabulous. The Princess singers, dancers, and orchestra were great. They did a Motown show that was super. And my hat's off to Sergi...he was great entertainer. This was our 4th Princess cruise. Would we do it again? NEVER! Read Less
Sail Date January 2020
Got invited to uncle's 75th birthday. Food was hit and miss. Buffet was repetitious. Recycling most of the food. I know because I'm a cook. Service was excellent by hardworking maybe underpaid crews. Wifi was too expensive, so ... Read More
Got invited to uncle's 75th birthday. Food was hit and miss. Buffet was repetitious. Recycling most of the food. I know because I'm a cook. Service was excellent by hardworking maybe underpaid crews. Wifi was too expensive, so was pop, alcohol, more like highway robbery. Coffee and teas were free at breakfast time, other times you have to pay. On our beach excursions we were served hotdogs and hamburgers and boiled ribs slathered with store bought sauce! We expected at least grilled fish and fresh fruit but instead garbage food. Not what we paid for. Dining was okey, great service. Cabin was a bit outdated, entertainment was good, staffs were good but no one was there to help us get to our room on our first day and tell us which restaurants are free. Feels like you have to pay for everything. After our cruise we were emailed free stuffs like free wifi, gratuity, pop, alcohol and so on on our next cruise, what the hell? Why didn't they offer us on our cruise? We spent a lot of money on plane tickets and hotel and food .. all we got is $25 on board credit! Not enough. We came to this cruise expecting class, but instead overpriced and overhyped. I wouldn't recommend this ship to anyone. All inclusive is better. What a total waste of money!!!! Read Less
Sail Date January 2020
The Regal is our favorite ship. Great crew, beautiful ship, fun activities and excellent food choices. Embarkation was smooth. Cabin steward Ro was great. Shows we went to were very good. Love the choices in the buffet. Food hot and ... Read More
The Regal is our favorite ship. Great crew, beautiful ship, fun activities and excellent food choices. Embarkation was smooth. Cabin steward Ro was great. Shows we went to were very good. Love the choices in the buffet. Food hot and tasty. The Mongolian BBQ is my wife’s favorite. The chocolate breakfast is a lot of fun. I’m in love with the almond croissants at the International Cafe. They are flaky, juicy and loaded with almonds. The Crown Grill and Sabatinis are great. Just tooooo much food. Service in those restaurants as well as all eating venues was excellent. Love Alfredos pizza. The medallion is a great innovation. It’s easier to get in the room and I don’t have to worry about getting the key replaced every other day. Getting in the room, finding people, and the promo for a free drink is great. Debarking was very smooth. Everyone off the ship by nine am. Read Less
Sail Date January 2020
Hi, I choose this cruise as I wanted to go to Kangaroo Island and Phillip Island to see the Fairy Penguins, had to fly from Queensland for the cruise. First thing that went wrong was that I was told several times on the phone that I could ... Read More
Hi, I choose this cruise as I wanted to go to Kangaroo Island and Phillip Island to see the Fairy Penguins, had to fly from Queensland for the cruise. First thing that went wrong was that I was told several times on the phone that I could buy a drink package when I got on the cruise, how wrong was that, after being told to go to 3 bars and the service desk finally was told NO they don’t do drink packages on cruises under 7 days. Second thing was that we had to go back to the island in the afternoon to catch out tour to see the Penguins, after checking twice through the day and had been told yes there was a water shuttle at 6 o’clock for us to catch, be there at 5.45 pm, only to get there and be told NO they have cancelled it and there would be no more shuttles going over. As for the entertainment we’ll dont get me started, it was terrible. The food was terrible same old food every night and it was always cold. The fruit was lovely. Our room was lovely, we had a balcony on the 12th floor. I have been on several cruises and this one was the worst, a big let down as I had booked 10 months in advanced and was looking forward to it. I really enjoyed NCL JEWEL, entertainment was fantastic. I travelled with 4 other people and they travelled further then me and fell the same way, very DISAPPOINTED. Read Less
Sail Date January 2020
Too many issues and this from a platinum cruiser on Princess. There has been a very noticeable degradation in our last two cruises on this line (Sky and Diamond). Here's the good: -New ship with attractive decor, some new venues ... Read More
Too many issues and this from a platinum cruiser on Princess. There has been a very noticeable degradation in our last two cruises on this line (Sky and Diamond). Here's the good: -New ship with attractive decor, some new venues (Alfredos..) but lacking a library! -Fast, efficient embarkation in Ft Lauderdale and cabin ready when boarded @ 12:30 -Cabin steward one of worst we've had in 20+ cruises. No water or ice on first day; likewise the requested robes were also missing. Had to call Housekeeping and Room Service but they weren' t delivered until next day after second call! Steward left condescending notes like "left ice bucket where you can see it!"-we knew it was in the fridge but there was no ice in it!!! They charged us for the delivery of the robes and several wine glasses!!! Steward would replace dirty glasses but if there was any liquid in one he left it!!! Not once but every time!! He never delivered the debarkation instructions. -Long qeues for anytime dining and theater shows. You had to line up about 15-30 minutes and then when seated (if you were lucky to get a seat) had about 50 minutes before showtime!!! -Elevators--there were several out of service much of the time while you had long waits most of the time. The worst was debarkation when you had to wait 20-25 minutes to catch one and only after deciding to "go up" to "go down". -Debarkation was a zoo--couldn't get an elevator and a there was a mob scene in the Piazza -Excursions-Only took one CZM 001 and it was very good--small group (12) on a new Mercedes mini bus with an excellent guide Addy. This was a self guided tour of the Tulum ruins which were spectacular. Had been here twice before in 90s and again in early 2000s and the transformation has been incredible. -Cabin (mini suite) sizes were somewhat smaller and balcony definitely skimpier. -Specialty restaurant-Crown Grill was excellent--best meal on the cruise. Steaks were huge, moist, tender and perfectly seasoned and cooked. Sides were plentiful, varied, tasty and served homestyle. Best part--Yogi and Dejan who made the evening special! -As Platinum cruisers expected a little preferential treatment but got the same as first time cruisers!! All in all, were disappointed in the experience and likely will not return! Read Less
Sail Date January 2020
Princess departed from Melbourne which was very convenient! Great way to explore South Australia which we would have never gone otherwise! We fell in love with Port Lincoln and would love to go back and explore it more ! The Princess staff ... Read More
Princess departed from Melbourne which was very convenient! Great way to explore South Australia which we would have never gone otherwise! We fell in love with Port Lincoln and would love to go back and explore it more ! The Princess staff were exceptional, the whole experience was wonderful because you can do so much or nothing at all ! Food is excellent quality and in abundance where your eyes are hungrier than your stomach! Beautifully presented and made fresh like homemade, not from a packet or re-heated ! Cleanliness and hygiene were a priority in every corner of the ship! The cabin we stayed in was a little small but we slept like babies all night, the most comfortable bed and pillows I’ve ever slept on ! My two teenage girls had a ball ! They have the best teenage program to keep them entertained! We didn’t have to worry about parking, cooking , transportation, checking maps , cleaning , paying for entertainment, thinking what to do next ......and many more things! EVERYTHING is done for you , all ready prepared, all ready organised, all ready thought of and all you have to do is “ WHATEVER THE HELL YOU WANT “ Definitely doing it again with Princess next year , same time , can’t wait Read Less
Sail Date January 2020
We've been on Princess before and had wonderful experiences. And this cruise was on many ways no different. It would have been at least 4 stars but for the dreaded Medallion and its app's. The medallion gets you on and off ship, ... Read More
We've been on Princess before and had wonderful experiences. And this cruise was on many ways no different. It would have been at least 4 stars but for the dreaded Medallion and its app's. The medallion gets you on and off ship, pays shipboard Bill's, and opens cabin doors. It works. But it is also supposed to work with the Ocean Compass app which is supposed to locate friends, order drinks etc etc. That doesnt work. At one point on a sea day it indicated that I was off ship? Where? No clue. Sometimes it simply doesnt load making it totally worthless. As a person who is pretty tech savvy, I suspect that it wasnt tested properly or under sufficiently rigorous conditions or maybe it just plain doesnt work. In any event, I would warn folks to not rely on it for any serious communication. Part of the problem is also that the folks at the Medallion desk are not IT people. They are dancers. Probably very good dancers but dancers nonetheless. There should be at least an IT person on the desk supervising the dancers. Somehow, the cruise didn't gel. Most staff were personable and appropriate. But others were uncaring and rude. The general sense I had was that everyone was new, had never been on a ship before and didnt want to be on this one. There some serious safety issues in the spa area. Drinks were served in glass around the pool and steam rooms. I have never been at a pool were drinks or food were served in glass. The shore excursions were generally good. The one poor trip was to the White House. Supposed to be a beach excursion with lunch. Problem is there is no beach in the expected sense. There was an open deck over the water from which you had to climb down a ladder to enter the rocky water. Not an easy task. The pool area was nice except the pool needed a good scrubbing. Read Less
Sail Date January 2020
Service has dropped considerably. After 3 cruises with Princess cruises we are now considering other cruises companies not connected with Princess or Carnival. No happy hour. This gave us an opportunity to meet new people and enjoy ... Read More
Service has dropped considerably. After 3 cruises with Princess cruises we are now considering other cruises companies not connected with Princess or Carnival. No happy hour. This gave us an opportunity to meet new people and enjoy our cruise. Over priced Princess excursions. We and just about everyone we speak to will not consider booking on shore excursions with Princess when then the are around four times the price. Majorly over priced Soda package. It has doubled in the last couple of years. However we have reduced our expenditure by buying less soda packages. Staff not knowing ingredients of cocktail menu. Some have no idea. Slow service all round. Like four small orange juices instead of one large. Over priced wine. Half the price by bringing your own and paying corkage. Stupid cruise ship policies. The majority of people I spoke to are not happy with Princess Cruises. From where I’m sitting this is costing you the company big time. Read Less
Sail Date January 2020
I had been on two previous Princess cruises before I had children. In fact my wife and I took our honeymoon on a Princess cruise, so know that I boarded knowing what the cruise would be like in general terms. My wife had cruised ... Read More
I had been on two previous Princess cruises before I had children. In fact my wife and I took our honeymoon on a Princess cruise, so know that I boarded knowing what the cruise would be like in general terms. My wife had cruised extensively with princess as a child, and it has always been her family's go-to cruise line. That all being said, i think this will be the last time I cruise with Princess. The experience has soured me to the idea of cruising with my family in general. I had heard the jabs that others made about Princess, that it's an "old people" cruise line catering principally to empty nesters with excess cash and too much time on their hands. Unfortunately this cruise has proven those insinuations to be true. The ship was chock full of elderly Americans who seemed to think that I was imposing on them by having my children with me. Other parents that I spoke with on the trip agreed that the environment was not conducive to letting their children enjoy themselves. Granted, there was a children's area with supervision but for context, on a ship of 3000+ guests, there were fewer than 30 in my childrens' age range. This meant that there were almost no family friendly events or entertainment. The traditional dining had a fixed children's menu with only a handful of options, and people in the dining room (who were eating dinner with us at 5:15 pm I might add, like we were in seniors' discount hours at IHOP) gave us dirty looks every time our children made noise (which we tried hard to minimize). The ports of call had very few family-friendly excursions, and the bungalows we rented in Princess Cays had significant maintenance issues. The shopping area in St. Thomas where we docked was depressing, dirty, and sold only overpriced jewelry and trash semiprecious stones. On the subject of semiprecious stones, NO I DO NOT want to buy any of your ammorite or whatever worthless rock you are peddling at the onboard jewelry shops today. And the last thing I need is a preroll advertisement for it on my stateroom TV when I am trying to relax. In fact, other than the Lido deck pizza place, and the trident grill, I was unimpressed with most of the specialized services on the ship. There were few drink options for children, or those who do not consume alcohol, and at the outrigger bar where they advertised fresh juices and smoothies, the staff seemed totally perplexed anytime I ordered one. Often having to go to the kitchen to procure ingredients, or even having to take the standing menu off the bar to look up what went into one of their "specialty smoothies". Last and somewhat surprising for a cruise line that caters to seniors, they now charge a $10 fee for afternoon tea (which was one of my favourite activities when cruising as a couple). The final slap in the face was when we disembarked. Our flight was at 11am, so they had us leave the ship at 8:15, which would have been fine, except the bus company they use for their port transfers is apparently run by a bunch of monkeys, who's ineptitude was not helped by the Princess staff yelling at them, rather than fixing the situation by, oh, I don't know, FINDING ANOTHER BUS WHEN OURS WOULDN'T GO INTO GEAR?! Seriously guys, you do this every day, get your act together. We almost missed our flight, and that is the last kind of anxiety I need when I am traveling with my children. Don't waste your time with Princess, next time we will be looking at Royal Carribean or someone like that, their water slides and desktop play-structures looked really fun when we were docked next to them at St. Maartin. Read Less
Sail Date January 2020
We had a great time on this lovely new ship. The food was nothing better than the usual Princess standard, but as that's very good we were happy. We also tried the new French place - la Mer, which was very good, and ... Read More
We had a great time on this lovely new ship. The food was nothing better than the usual Princess standard, but as that's very good we were happy. We also tried the new French place - la Mer, which was very good, and Sabatini's which was excellent. The entertainment was first rate - Rock Opera is the best show I've ever seen at sea, and would not be out of place on Broadway or he West End - really good. The other big show 5 Skies, is good too, we loved it, but think it probably misses the mark of the cruising population - a bit too young, modern and hi-tech for the largely older cruising crowd (a lot just looked a bit confused). A very slick multi-media production. The ports were great, and we had pre-booked princess excursions which were mostly excellent. If you go to Grand Cayman, the stingrays are super friendly and dont miss them. A few of the things we have previously loved, like the Vines bar, and the Movies under the stars, were not as good as on previous cruises, but the other improvements made up for it. the ocean medallion experience was great and worked well. We loved it and will book again soon. Read Less
Sail Date January 2020
We chose this cruise because of the itinerary. We wanted to go from Fort Lauderdale FL to Los Angeles CA through the Panama Canal. We were not disappointed. The best part, by far, of this cruise was Bill Fall. This incredibly knowledgeable ... Read More
We chose this cruise because of the itinerary. We wanted to go from Fort Lauderdale FL to Los Angeles CA through the Panama Canal. We were not disappointed. The best part, by far, of this cruise was Bill Fall. This incredibly knowledgeable man held several presentations, sharing slides that helped us understand the history and construction of the canal far better than we ever expected. Next to Bill Fall, the best part was our cabin steward, Jonathan. We have cruised many times on various lines and he is at the top with his genuine helpfulness and positive nature. Our dining experience was average to better than average overall. Crown Grill was exemplary for a specialty restaurant on a ship - best steaks ever. Anytime dining very helpful to our schedule, though we didn't have the advantage of the same server to accommodate our tastes. The food was better than average overall. We appreciated having outdoor options as well. Entertainment was as expected. Some shows very fun and others not so. The cruise staff personalities varied to such an extent that we found ourselves picking the evening activities based on who was hosting. Ports very interesting overall. Huatulco is a beautiful sleepy beach town but if you choose a "Highlights of Huatulco" shore excursion, please note that there aren't many highlights in Huatulco. Stick with sitting on the beach as that's the best part. Our favorite shore excursion sponsored by the ship was the La Paz waterfall trip in Costa Rica - well worth it! We also went off the ship's excursion list with a Vallarta Food Tour in Puerto Vallarta (10 stars!) and a segway tour in Cartagena (another ten!). And top marks to Princess for having a texting service that allowed my family to stay in touch while on the ship. You put your phone in airplane mode, select the ship MedallionNet wifi option and add your family names as contacts. This was wonderful for us to be able to know where all six of us were at any given time. The best part was going through the Panama Canal - I think everyone should do that at some point in their lifetimes! Read Less
Sail Date January 2020
The Princess Sea of Cortez Cruise was outstanding! The ports of La Paz and Loreto are not visited often and remind me of what Puerto Vallarta and Cabo were like decades ago. We chose to make this a relaxing cruise and did not take any ... Read More
The Princess Sea of Cortez Cruise was outstanding! The ports of La Paz and Loreto are not visited often and remind me of what Puerto Vallarta and Cabo were like decades ago. We chose to make this a relaxing cruise and did not take any excursions, but we walked around all 4 ports and loved doing that. The Star Princess is an older ship but it is well maintained and a perfect size, not too big or small. The production shows were underwhelming, but the smaller venue entertainers were excellent. Cruise Director Gary Golding is one of the best on the seas, and his staff was fun and omni-present. And there was not a single crew member that we interacted with that wasn’t helpful and friendly! Dining room food was outstanding. Enjoyed the pizzeria, hamburger grill and ice cream bar. The buffet food was acceptable and had a nice variety. Highly recommended! Read Less
Sail Date January 2020
We loved this itinerary and we were excited to sail on Princess because it has a nice reputation. We loved the Medallion class and the technology and convenience that the ocean medallion offers passengers. The idea is that it will ... Read More
We loved this itinerary and we were excited to sail on Princess because it has a nice reputation. We loved the Medallion class and the technology and convenience that the ocean medallion offers passengers. The idea is that it will personalize the service for passengers in the future. However, I think that Princess still has a very long ways to go before they do that. In fact, I feel that the personalization of the service has diminished since we last sailed on Princess 10 years ago. We liked the excursions offered by Princess and we loved how streamlined the excursions were with the cruise. The biggest disappointment for me was the food - as well as the state of the staterooms (old carpet, old furnishings). The food in the main dining room was very poor. The grill and pizza was even worse, with non-fresh vegetables, non fresh bread, etc. One night, I orderdered the featured mussels with toast. The mussels tasted very fish, the broth had hardly any flavor, and the toast was literally amazingly stale. Like it had to have been just out for days. I liked the food better on NCL and Carnival - and that's disappointing considering the premium price. I was also not impressed with the entertainment. It's hard to get great entertainment each night on a 10-day cruise - I get it. But the 'singer comedy act' that they had was just so amateur. Read Less
Sail Date January 2020
We decided to have a family cruise with our grandchildren and this cruise fitted our guidelines the best. The two youngest grandchildren love Kids Club and the older teenagers enjoyed the entertainment, pools, quizzes, shows, etc. All ... Read More
We decided to have a family cruise with our grandchildren and this cruise fitted our guidelines the best. The two youngest grandchildren love Kids Club and the older teenagers enjoyed the entertainment, pools, quizzes, shows, etc. All were kept entertained throughout the cruise. We enjoyed the Ports of Call and even though our itinerary was changed because of the cyclone, the alternate port Mare was a very good substitute - a beautiful island. In the end we only missed Savu Savu and were able to see two ports in Fiji. All in all the trip was very enjoyable, the staff friendly, helpful, and always had a smile whatever their particular task. Embarkation and disembarkation were well run and did not take up too much time so we were able to start our holiday straight away. The ship had plenty of areas for entertainment, a peaceful meditation, food and more food, and facilities. Children and adults were taken into consideration with some areas being Adults Only for those not travelling with children. And yes we would cruise on Ruby Princess again. Read Less
Sail Date January 2020
Two families...itinerary and timing suited. Had a wonderful time.. Some highlights - Princess do ship board entertainment really well, the shows each night were varied and fantastic. Poolside food - Pizza, Tacos, Burgers were BRILLIANT! ... Read More
Two families...itinerary and timing suited. Had a wonderful time.. Some highlights - Princess do ship board entertainment really well, the shows each night were varied and fantastic. Poolside food - Pizza, Tacos, Burgers were BRILLIANT! Dining room food choice & quality met expectations... Only disappointment on any level was Horizons Cafe (May be spoilt having been on Holland America -their buffet is much better) it wasn’t awful though! Staff and general onboard experience was lovely! Children (x5 - 13-18yrs) had a ball - so lovely to have freedom, safety and security of the ship - parents truly able to relax! Had internet packages - worked Perfectly everywhere. We got to trial the new medallion class - was BRILLIANT - ordering drinks, able to see where family and friends (children!) were on ship is a big advancement. Both embarkation and disembarkation were perfectly managed. Wouldn’t hesitate to recommend Princess & cruise with them again. Read Less
Sail Date January 2020
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