"My biggest issue with the cruise has been my inability to get answers from Princess about the future cruise credit that I was promised for days lost due to being quarantined.Based on my overall experience and complete lack of post cruise customer service I have no desire to cruise with Princess ever again (this was my second Princess cruise and I have many cruises on other brands)...."Read More
nyrobin
10+ Cruises
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Age 70s
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1-10 of 216 Alaska Emerald Princess Alaska Cruise Reviews
This was our first cruise ,we chose it has it had a lot of stops which we could get off ,embarkment was brilliant we was in our state room by 12,,to busy to get of at st peters Guernsey people was still trying to get on water shuttles at 12 had to be bk by 3 so gave that amiss day three COVID outbreak captain ask if we would wear mask on ship many Americans didn't astound the ship or coac hi ...
This was a British Isles cruise not Alaska and we chose it because it allowed us to attend the Edinburgh Military Tattoo while docked in Glasgow. This would have been wonderful except that I missed all of the Scotland ports due to being quarantined for Covid (my husband did get to go and he said it was great) and my husband also missed several ports due to Covid (he tested + a few days after me). ...
From good to bad....Kids club amazing!! My 5 year old son loved it and could not wait to get back there. Lots of free stuff for him with all the activities. Service on board excellent. Food nothing special or amazing, seamed to have run out of some stuff mid cruise in the bufffet. Entertainment ok. Charged for shuttles and transfers to destinations not great. Ship shore excursions extortionate. ...
We were told the Covid test was free. Then we were suddenly charged £30. By the end of the cruise is went up to £60 each.
The food on Deck 15 was most part warm and catered for the American market.
A lack of information about what was on shore to visit at each Port and misinformation so that deals were purchased from the ship to travel to the destination recommended elsewhere so the ...
Long time cruisers, first time with Princess. We chose this sailing based on itirerary and and a recommendation from a neighbor who has used Princess many times.
We were in London 3 days pre-cruise with our daughter who went to school there and acted as our tour guide. She stayed stayed on in London to visit friends while we departed for the cruise. Had a great 3 days.
We had a glitch ...
Ports visited on the scheduled route is why we chose this cruise and never cruised on Princess so thought it would be of a higher standard. We were disappointed with several aspects including tendering in 3 ports which took away an hour on either end of touring and the ports were not near the attractions or cities of interest. The food was mediocre. Overall it was not bad but not worth the price ...
Our second cruise with Princess and both in the same cabin, seven years apart. The ship looks well used, inside and out, though it still functions well, thanks to the efforts and boundless enthusiasm of the hardworking crew.
The best place for us on this ship has always been the Piazza. It’s central and has good coffee and cakes for a morning graze whilst you get to watch the world go by, hence ...
Why the above..... because my wife and I with 20 cruises under our belt, and a good percentage with Princess, have today completed what was to be a tester cruise to see if it would be feasible under covid..... Sad to report, much as we love Princess and cruising, ...no ... no no... Why ? Well the ethos has changed, people have changed , enthusiasm and personal interaction has changed, although ...
I was looking fir a British Isles Cruise and princess, who I have sailed with before appeared to be perfect, how wrong was I. Princess have introduced a medallion to assist you around the ship for those that worked I’m sure it helped but if it didn’t it seemed impossible to sort it out. From day one we had nothing but problems. The medallion is meant to unlock your cabin door, mine didn’t and i ...
I chose this cruise for the region and Princess Cruise Line which I have cruised on in Alaska, Caribbean, and Mediterranean. The service and food on the past cruises were very good to excellent. This cruise has been a poor experience on the boat. The food in the dining room has not been very good and service was very slow. I visited the Explorer Lounge twice and had to go to bar to have someone ...