1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews

44 Princess Europe - Eastern Mediterranean Cruise Reviews

Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was ... Read More
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was supposed to be a three hour tour. The food was poor and was not a meal. The food was also not presented well and would be considered a snack at the very least. The tour lasted less than two hours as well. All of this for $99.00. The port in Ravenna, Italy was 30 minutes from the town of Ravenna and if you wanted to leave the ship there was a $26.00 fee for a bus to take you to Ravenna. It appeared to be a relevently new port and offered little to do. There was very little information regarding transportation options when you left the ship at ports if you were not on a ship excursion. The staff on the Pacific Princess was very friendly and accommodating on the cruise making the time on the boat enjoyable. Read Less
Sail Date November 2018
We have sailed on Norwegen, Holland America and Oceania., Chose this cruise based upon time of year and origin and final ports in the Mediterranean. The stateroom with balcony and the E-Z airfare were very affordable. Embarkation ... Read More
We have sailed on Norwegen, Holland America and Oceania., Chose this cruise based upon time of year and origin and final ports in the Mediterranean. The stateroom with balcony and the E-Z airfare were very affordable. Embarkation and disembarkation were very organized and well done. The public areas of the ship frequently were just a little smelly with sewer smell and on the promenade deck, the smoke exposure made it unpleasant to walk. Dining and food were quite mediocre in the Horizon dining area (cafeteria), Salty dog grill -as was service. Main dining room-Michelangelo- 2 nights-same server, Rafael, and very good service. 1 night with a less experienced server , service was slow and incomplete. Specialty restaurant-Crown Grill- food and service were excellent as expected-significant upcharge for specialty dining. Except for 1 port, our excursions were all through the ship. We were pleased with all the tours although the Best of the Bay of Naples:Pompeii, Sorrento and Capri tour was time limited and mediocre lunch was the only thing we did in Sorrento. The Pompeii guided tour was excellent and the guide, Luca clearly enjoyed giving this part of the tour. Of note, The Bon Appetit recommended Greek Classics in Corfu was lovely, relaxing and the cooking lesson was fun and tasty. Disappointed in the nickel and dime mentality of the Princess cruise line. The soda drink package included only 1 diet soda-choice-caffeinated cola. Non-caffeinated diet soda was an extra charge -disappointing for a type 1 diabetic. Paid for soda package and coffee packages and did not really get near the money's worth for either. Would not recommend non-alcoholic drink packages. Can't vouch for alcohol packages.Specialty meal at Crown Grill restaurant was similar in cost ( with the upcharge) and quality to quality restaurants near home but we enjoyed the experience anyway. Excursions were more expensive than what one could get on Trip Advisor, Viator but ease and assurance of the boat waiting in the event of a delay,were probably worth it. Probably will not become a loyalty member. We will be looking at other cruise line experiences especially for longer cruises Read Less
Sail Date September 2018
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked ... Read More
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked back in February 2107. We could have then made an informed decision on the cabin instead of me keep hitting the bed that stuck out from the wall with my shoulder as there is very little space to pass. 2. The staff on board (not the officers in White) Did not seem to have much regard for guest’s. The staff walking through guest’s as if they had right of way and not waiting until guests had passed. Very rude! 3. Staff members siting in the main lobby deck 5 midships eating but more importantly taking up limited seating. 4. All areas of the ship need a good clean all the glass on all open areas are not just dirty they are filthy. Up on deck 15 I used a damp cloth and cleaned a circle in the dirt. On the lower decks you could see were the sea had washed some parts of the window and left strikes of dirt showing. 5. On port days the sun loungers were stacked and strapped and when we asked the deck crew to unstrap them, so we could get a lounger as the rest were taken, the crew said that is not my job and I don’t know who to ask, this was not a one off but each port day. Even the bar staff could not do anything, for not only us but the other guests who we witnessed asking the same questions. 6. Your Captains circle benefits states. Princess Passport Our special Princess Passports are another Member exclusive, giving you a unique way to record your memories of treasured adventures. Collectible Destination Stamps Every time you sail with us, we will give you a stamp depicting the destination you have traveled. The stamps are signed by the Captain and can be displayed in your Princess Passport. Gold Member Recognition Pin When you return for your second Princess cruise you will receive your Gold Member pin which you can wear proudly to show that you are a Member of the Princess Cruises Captain’s Circle. This was not mentioned or provided. 7. Drinks package. I had asked for gratuities to be removed from automatically being taken but When I questioned why it was added the reception informed me it was compulsory on all drinks packages. This is not a gratuity??? The reception showed me a slip showing that the gratuity is added and then is the very small print it says a service charge. What is going on it either is or it should just be added to the cost and not miss lead Guests. 8. On our last day on board we were told to be out of our cabin by 8am. We were told to meet at 9:20am which we did and by 10:30am we were at the Airport. Great but you had booked us on a flight back to Heathrow for 15:00 Thanks a lot……. 9. As you would imagine from the above we do not feel brand new and will be booking our next cruise with another cruise line to see the difference, it will not be a member of the carnival cruise group. 10. Generally, the bar staff work hard but at busy times are under maned and this leads to long waits to be served. Bar on level 16 to busy at times talking to each other to notice customers waiting to be served. This was a daily occurrence and not a one off. We do believe in complementing when things are right and the waiting staff at our dinner reservations were excellent very courteous and worked very hard Table 72 in the Bochecheli restaurant. Rommel and Boris. Also, the waiters for all meals On our first week of our cruise we were lucky to have NoPa (excuse the spelling) as our stateroom steward. He not only did a great job each day but went the extra mile when we explained a problem with not having a charging lead he managed to source one for us to use until we managed to buy one on shore. (Reception were unable to help in any way). Well done Nopa an excellent representative for Princess you could do yourselves no harm in employing more like him. Unfortunately, he was moved to another deck for our second week. The staff at the lobby bar deck 5 were very good especially Alex, Anthory and Philip. A very busy bar. And Francisco on deck 16. I had a long debate with one of the reception staff and finally asked to speak to a manager. I spoke with Tania Lopaz Apolinar the front desk supervisor who was very professional and courteous and sorted the problem out straight away thankyou Tania. Because of the points raised above you have probably lost us as customers, but we spoke to lots of other guests who had been on 11-15 cruises who all said the same things. If you want to keep those long standing customers you may want to look at the points raised. Read Less
Sail Date August 2018
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was ... Read More
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was almost never around. We have been on 5 other cruise lines with well over 150 days at sea and this was the worst entertainment we have ever had. The itinerary was the reason we choose this trip and that part was amazing. Nice long days in the ports and an absolutely beautiful part of Europe to visit. Staff was very helpful and the food was great at the buffet but a little poor in the main dinning room. They had a very small menu in the dinning room and it made it hard to find something enjoyable to eat. Bars were good and tipping was not necessary but because of that most drinks were weak but good. Good trip if you don’t care about the entertainment. Read Less
Sail Date July 2018
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've ... Read More
We chose this cruise because of the value and the incredible destinations. Princess offers some of the best destinations at sea. We had a great trip and I will say that Princess treated us far better than any other cruise line I've been on. They actually upgraded us to a balcony room free of charge upon arrival as a honeymoon gift. We also were granted dining credits and $100 onboard spending credits. This was awesome! We had the best dinner ever at the Princess Grill (specialty dining). The filet was absolutely perfect and so was the lobster. We left there with our bellies quite full. Also we got to experience their new luxury mattresses and they were AMAZING! So comfortable and we always got a good nights rest. Nothing like the sway of the ocean to put you to sleep. I also loved how long the ship stayed at each port (they give you cold water and a facial wash cloth upon arrival ). The pools were great! It was so nice to have a freshwater pool and not have to worry about getting a mouthful of salty water or burning eyes. A nice plus was that they had an adults only pool that was usually pretty empty! Cons: This ship needed some upgrades. It seemed like the decor was outdated and the dining rooms seemed dull. (we often asked to be seated next to the windows). Also, the included food was subpar. When we cruise we usually LOVE going to the dining room for breakfast on sea days and we went once on this cruise and were highly disappointed with the minimal selection. The buffet had better breakfast offerings, but even that was disappointing. The buffet was maybe the quality of a 2 star diner. I often felt that I was scrounging for lunch options that I enjoyed on this ship. Luckily most of our days onboard were at a port and I was able to get food off the ship (this gets expensive). The pizza station and burger station were meh. Not anything memorable. I ate at both once and it was enough for me. The international cafe was the ONLY 24 hour food option and it was bleh. There was remade sandwiches and pasta salads. Very minimal options when late night hunger hits. There were a few good nights in the main dining room when they served lobster and shrimp. Also the escargot was to die for! We were also hugely disappointed in the lack of entertainment available. We usually like to go to all the entertainment possible on our cruises. We found that we were back in our stateroom by 9-10PM bored watching movies or sitting on the balcony or spending too much in the casino just to ward off boredom On previous cruises we have had great cruise directors that get everyone hype and excited to participate in games on board. Not the case with this cruise. Didn't even know who the director was and the nightlife was non-existent. It's true what they say about it being a floating nursing home. Bingo is really your only entertainment option and it costs money. Read Less
Sail Date June 2018
Embarkation and disembarcation were the best we have experienced - we arrived early in Rome and expected to wait an hour for our time slot - but walked right on - 15-20 minutes - tops. Food was not so good - either in the buffet or in ... Read More
Embarkation and disembarcation were the best we have experienced - we arrived early in Rome and expected to wait an hour for our time slot - but walked right on - 15-20 minutes - tops. Food was not so good - either in the buffet or in the dining room (we tried both MichaelAngelo and DaVinci rooms. The Crown Grill was great - as those premium dining options normally are. Teh burger joint on 15th deck was really bad - we only went once, and we are a family with 3 grown kids - the burger joint is normally a staple for them. The inboard entertainment was not so great - generally pretty rehashed. Most of the hosts - karaoke, trivia - were pretty half-hearted - although the karaoke in Explorer's Lounge on Monday night was quite good - with the hosts helping keep things moving. Seemed like most programs had some type of technical difficulty at some point - and some of the hosts were a bit challenged for english - but not for enthusiasm. Shore excursions were very high priced - so we did not sign up for any. We arranged our own (tour of Corinth and Athens, beach day on Mykonos) or just went into port and found things to do (hop-on hop-off bus, waling tour...) spending just a fraction of what the excursions were charging. In all - the locales and ports were amazing and everything we hoped for - stunning sights. The ship was easy to get on and off, but the experience on the ship was average at best. Luckily, we had only one full day at sea and had ports all the other days. Read Less
Sail Date May 2018
We chose this cruise from recommendations from family and friends. Overall very disappointing. The customer service was poor and many staff members were in training. The restaurant food was average after being on other cruise ships that ... Read More
We chose this cruise from recommendations from family and friends. Overall very disappointing. The customer service was poor and many staff members were in training. The restaurant food was average after being on other cruise ships that were serving high quality meals. We were celebrating my husbands 50th and our 20th wedding anniversary. My brother had arranged through princess for there to be a bottle of champagne waiting for us in our room when we boarded and our daughter had arranged a bottle of wine to go to our room on my husbands birthday. Neither of these requests were actioned instead we received the day after we boarded two gift vouchers to redeem in the restaurant!!!! The bars around the ship very often only had the one person serving and there was a lack of bar people warking around the decks taking orders. There was a consistent stench on a couple of the decks and the toilets were very often out of order. We also mentioned some of the lift buttons were not working which stayed like this for the 14 days we were onboard. Overall a very disappointing cruise that really wasn't value for money. Read Less
Sail Date May 2018
This was our 3rd time on the Crown Princess and this time was very disappointing. The ship seems to be showing it's age. One entire bank of elevators was down for repairs the whole trip, the vibrations in the dining room was so bad, ... Read More
This was our 3rd time on the Crown Princess and this time was very disappointing. The ship seems to be showing it's age. One entire bank of elevators was down for repairs the whole trip, the vibrations in the dining room was so bad, it threatened to shake things off the table and we had never experienced such slow service. In fact, our first stateroom A614 constantly vibrated. It was hard to sleep. Ordering a drink was frustrating. It sometimes took 15 minutes or more to be delivered, which would upset others at our table. The waitstaff was friendly, but a lot of their time was spent apologizing for things that had gone wrong. The food was good and bad. Some dishes were better than other times on the Crown but others were so bad they had to be sent back. But the one thing that almost ruined the trip for us was trying to take a shower. The water would come on warm and after a short while it would start to cool then it would stop altogether! And it was usually just after we covered in soap suds waiting to rinse-off. It would come back on 2 or 3 minutes later and it would be ice-cold and slowly warm up.We called repeatedly for someone to look at it, and it was sometimes an hour or more before someone showed up. They would turn the shower on, wait a minute or two, and say, "It seems to be okay now" and leave. But it kept happening until we complained so much they moved us to another cabin. We may cruise with Princess again, but it won't be on the Crown. This cruise certainly has affected the way we feel about 'Princess'. If you want more information, you can contact us. Read Less
Sail Date May 2018
The Pacific Princess is the smallest ship in the Princess fleet with only around 650 passengers. This was our first time to sail on a small ship and maybe our last. With a few notable exceptions, it seemed like we were sailing with a ... Read More
The Pacific Princess is the smallest ship in the Princess fleet with only around 650 passengers. This was our first time to sail on a small ship and maybe our last. With a few notable exceptions, it seemed like we were sailing with a second or third rate crew. Princess must have their first teamers on the larger ships and use their smallest ship as a training ground. Service, entertainment and the quality of food was nowhere close to what we experienced on the Regal Princess last year. The Spa Director Radu was plain rude and obnoxious and his staff mostly inexperienced. Service and food in the Main Dining Room were well below par. However, the food in the specialty restaurants and grill was above average and service there was great. Breakfast in Sabatini's each morning was especially rewarding. All of the waiters in the lounge areas were pleasant and tried to remember your name. Lindsay, the future sales consultant/Concierge was spectacular and helped us with our disembarkation plans. Also, our cabin steward did a great job. The entertainment was sparse and below par and very few passengers showed up. The best things about the trip were the large suite, the itinerary and no kids! Split, Santorini, Rhodes, Athens, Mykonos and especially Dubrovnik were all spectacular ports. Stopping in Lesvos was a major blunder because the seas were too rough to launch the tenders to shore. Also, Rijecka was a big waste of time. At least Princess had the good sense to stay in Santorini until 8 pm, which gave us plenty of time to enjoy the beautiful sunset from the cliffs of the caldera. Overall, it was an average cruise. I will stick to the midsize Princess ships from now on for better food, service and entertainment. Read Less
Sail Date October 2017
It was my 10 princess cruise and I’m very disappointed with princess. I did 7 nights Greek isles cruise from Athens. I’ve been on Royal and Regal Princess before and it was much better than Majestic. I understand that ship is going to ... Read More
It was my 10 princess cruise and I’m very disappointed with princess. I did 7 nights Greek isles cruise from Athens. I’ve been on Royal and Regal Princess before and it was much better than Majestic. I understand that ship is going to Asia and will be oriented towards Asian market, but it still sails in Europe for 8 -9 weeks and should be adjusted towards regular clients and standards. The décor of the ship is very dark and calm, some of the staff has difficulty communicating with passengers. The food was below average, except specialty restaurants where food was very good, especially in Harmony restaurant. The breakfast was the same in the buffet every day. The Alfredo pizza place was the best choice for lunch. International café was pretty good. The same labyrinth mazes in marketplace buffet that everybody complaint about on Regal and Royal was the same on Majestic. You could not find your way in our out of the buffet. But the worth was entertainment. It was only 1 production show on the last night, comedians were not that great, and singers were ok.Cruise director was the worth I’ve ever seen on the cruise ships. He was trying to talk as least as possible and had minimum interactions with the passengers. The embarkation and disembarkation were very smooth. The ports were great, but we only docked in 1 port out of 5 ports we visited and tendered in the other, which was a hassle for a lot of people and waste of time to get to the port and came back. The service was ok on the ship, not enough crew and not enough experienced crew to interact with the passengers. Make sure you check your final statement at the end of the cruise, because there were many mistakes made on almost everybody’s account. The ports were very nice, we had excursions in every port and they were ok, depending on the guide. We had balcony room and it was very nice, but the balcony was tiny. The room was decent size so is the the bathroom. Overall it was decent cruise for somebody who does not know what a great cruise should be. Princess cruise line used to have higher standards and better quality of cruises than Majestic princess. Read Less
Sail Date April 2017
Sailed on the brand new Majestic Princess at the end of April for a Greek Islands cruise. Elite status made for a very expeditious boarding with almost no waiting at all. The Majestic is well appointed since it is a new ship and, as ... Read More
Sailed on the brand new Majestic Princess at the end of April for a Greek Islands cruise. Elite status made for a very expeditious boarding with almost no waiting at all. The Majestic is well appointed since it is a new ship and, as it is designed for the Asian market, all of its signage is bilingual with Chinese under the English (even the test the water temperature sign in your shower in your cabin!). There were noticeably more crew with a China origin than is normal for a Princess ship and everywhere one could find Mandarin speaking crew. In the main dining room at our table, our waiter was from the Philippines but our assistant waiter was from China. There were also noticeably more Chinese food menu items in the buffet offerings at breakfast and lunch, although at dinner in the dining room, there was no sign of the Asian leaning (we were told however that when the ship reached Asia later in the year, the dining room will have full bilingual menu in English and Chinese). Service was fine and friendly as is usual for a Princess ship. I have been on both the Royal and the Regal, sister ships to the Majestic, and by comparison, the Majestic has much of its open deck space and deck loungers removed, likely because Asian are thought to be less enamoured with sunbathing but also probably to reduce weight carried by the ship as part of cost-cutting. In fact, cost-cutting measures were very very much evident on my cruise: (1) I requested a queen bed configuration in my balcony stateroom for single occupancy and instead of using a queen mattress to top two twin beds, they simply pushed two twin beds together leaving a prominent ridge in the middle of the combined bed, a complaint to the hotel manager did not help as he simply had his assistant call to leave me a message indicating they no longer provide queen mattresses except for suites, (2) instead of the Princess standard (at least as of last year) three choices of soups and two choices of pastas set out in separate sections in the dining room menu, the Majestic dining room combined all soups and starters under one heading for appetizers with only two soup selections and one pasta selection each evening, and the special Norman Love collaboration chocolate desserts were not available every evening but instead on just some of the evenings, (3) the dining room was opened for lunch only one day - the at sea day - instead of being opened each day of the cruise for those who would like to dine in the dining room rather than just go to the buffet, (4) the lunch buffet had the same food, except for the daily roast, each day for two or three days in a row so combined with the dining room not being opened for lunch, made lunch a somewhat less interesting and more repetitive experience than on previous Princess cruises, (5) the entertainment in the piazza consisted only of the piano entertainers and string quartet that usually provided entertainment in the various lounges in the evening rather than special acts such as body balancing duos or jugglers brought in just to perform in the piazza as in past cruises. As a result of these cost cutting measures, I wrote a long multi-page comments letter to the hotel manager, made much mention of cost cutting in completing the post-cruise survey and e-mailed an inquiry to Princess on its website about whether the no-Queen mattress policy applied only to the European cruise or will apply also to Caribbean cruises. I have had no response to my e-mail inquiry and no follow-up from Princess on any of my comments of concern. In particular, as a single occupancy traveller, I stressed to Princess the no Queen mattress policy would be a serious deterrent to my booking with Princess for future cruises. As for the itinerary, the 7 days Greeks Islands cruise has a good itinerary with a good combination of islands with historical cultural sites, and sunny beach-filled islands like Mykonos. I was particularly surprised by Kotor Montenegro, which has a very lively city center with lots of cafes, restaurants and bars that I wishes I had more time to enjoy after taking a Princess tour of local sites. Another nice surprise was Khios (or Chios), a small island only a few km and less than 30 minutes by boat away from the coast of Turkey. In addition to showing us the sites, the guide also gave us some local thoughts on the impact of the migrant crisis as Khios is close enough to Turkey to receive its share of migrants even if most head for neighbouring Lesbos instead. As a sign of the changing demographics for Mediterranean cruises, our cruise director told us that of the approximately 3,600 passengers, about 1,000 were from the US (less than 1/3), followed by about four or five hundred Australians, about four hundred Canadians, and then a couple of hundred from each of Russia and the UK. In fact, there were so many Russians that all shipboard announcements were repeated in Russian after being made in English. Read Less
Sail Date April 2017
This was the second time we had sailed with the Princess. First time was with the Diamond Princess, this was so good! So we were very curious if the Royal Princess this would succeed. And it was not )-:. The ship looks gorgeous, but at ... Read More
This was the second time we had sailed with the Princess. First time was with the Diamond Princess, this was so good! So we were very curious if the Royal Princess this would succeed. And it was not )-:. The ship looks gorgeous, but at the end of the trip we were less satisfied than beginning of the trip. What are the positive things and the more negative...lets start with the negative: - this ship will be refurbished after our trip, this will be done in Palermo. But why are they are already organizing this for this refurbishment? Like taping all railings of the ship, some parts were already closed etc. Ok perhaps this was the reason that we payed less for this trip? - the crew was not really enthusiastic anymore, most the bar-tenders. No hello, no goodbye or thanks when I ordered a drink. And we always saying thanks, your welcome etc! - we had a drinking package of sodas. But why were we discriminated with ordering drinks? Always people who ordered drinks with their card received the drinks first - food in restaurants was good, but much worse than on the Diamond Princess. I couldnt believe here the other reviews, but now I can say yes "the food can be much better on this ship!". The cook is has a Michelin-star, but where could we find this in the food?? This was average food, good but not to say "WOW" - the worst thing we had in this trip was in Messina. When we came back with the bus of a very nice trip to the Etna the harbour was crowded with many, many, many, many passengers. Waitingtime of 15 min to 30 min to enter the ship. In the heat of the sun! No drinks, no nice cold towels! This is really NOT DONE! Very disappointing of Princess and very un-organized. Princess knew that many people could come back on same time, so this was to prevent! - one week before our sailing we were informed that this trip was rescheduled. We would visit Kusadasi and Malta, but this would be skipped. Kusadasi ok, because of the situation, but why Malta? We loved to visit Malta! I mailed Princess about this, but never received an answer back...very disappointing. Now we visited Kotor and Corfu, also very beautiful. But our trip was booked special to visit Malta!!! Positive: - room was very nice. We had a mini-suite. It was perfectly organized. Very good bed. Very nice bathroom and very clean! Only the showergel/shampoo we didnt like, the smell is not really nice (but you can buy good ones on shore) - even the ship was full with 3500 people we had never seen overcrowding IN the ship (see in negative about outside in Messina) - ship is beautiful. It looks big, but it is not. You can walk to everywhere in a few minutes So overall a good ship. but not the WOW-effect Read Less
Sail Date September 2016
Hi went on Emerald Princess 26/04/2016 from Southampton getting onboard brilliant cabin excellent new beds are fantastic entertainment acceptable condition of ship even after refit average then lets break down the actual living on ship ... Read More
Hi went on Emerald Princess 26/04/2016 from Southampton getting onboard brilliant cabin excellent new beds are fantastic entertainment acceptable condition of ship even after refit average then lets break down the actual living on ship buffet restaurant is the best place to eat although food could have been hotter choice and standard good the sit down dining is terrible we ate twice in the di vinci restaurant waiters want to take your order the exit you as quick as possible not allowing both diners to finish their meal then straight away next course then when completed start to clear table while you sit there absolutely disgusting Drinks the prices are terrible I had a single whiskey with 15% tip worked out to £6.82 a good cruise to cure you if you are an alcoholic we brought the soda package all right for first drink when they see pre paid tend to give you a wide berth maybe they get commission on sales There are lots of staff from different countries some very difficult to communicate with due to their lack of English onboard were 99% English Always trying to sell you something upmarket prices average service the best way you can sum up Princess Cruises 3 star hotel in Benidorm As stated we brought soda package you could have pump soda but not itns of coke you had to pay for these Cinema on deck very good good choice of films Embarkation is a joke shut several lifts down causing chaos took my luggage down the stairs otherwise would have missed embarkation slot Read Less
Sail Date April 2016
Princess changed our port days and times, which in Istanbul, turkey on their highest holy day of the year. Naturally, this found business closed and limited available shore excursions. No explanations given to passengers on why this was ... Read More
Princess changed our port days and times, which in Istanbul, turkey on their highest holy day of the year. Naturally, this found business closed and limited available shore excursions. No explanations given to passengers on why this was done. We felt the shore excursion office was awful! Rude staff, misdirections given . In turkey on our shore excursion booked thru princess, I was one of several guest with mobility issues who were left behind on the pier! First time I have ever been discriminated for being handicapped! I told Olga (the assit manager over shore excursions) that I didn't travel half way around the world to be left on the pier. When booked we were to have dinner for two in a speciality resturant. No coupon waiting in our cabin. We went to customer service and Lawrence (assit manager) had no record of it. He made a copy of our booking that stated we were entitled to this. Several days later we received an invitation to eat there. Made our reservation . Got to the Itilian speciality place and we were told we only had been granted dinner for ONE! After showing our unhappiness, we were told we could BOTH eat there that night. This will be our last Princess cruise! Read Less
Sail Date September 2015
My husband and I traveled with the Emerald Princess August 15th 2015 for a week eastern Mediterranean cruise. We've been on a selection of previous cruise lines including RCCI oasis of the seas, Carnival, Thompson, Norwegian, ... Read More
My husband and I traveled with the Emerald Princess August 15th 2015 for a week eastern Mediterranean cruise. We've been on a selection of previous cruise lines including RCCI oasis of the seas, Carnival, Thompson, Norwegian, Celebrity X. Our ages are late 40s Embarkation Rome Port of Civitavecchia was very smooth and professional and fast we arrived at one and proceeded straight to our state room B753 aft everything easy and our luggage arrived about two hours later, The state room We had a balcony room and was a bit dated but clean well presented large bed flat screen TV with lots of channels to suit most tastes modern movies children's channels,and of course the aforementioned Love Boat on loop,hairdryer was very good and vanity unit fine too, shower room was small but enough space for all your ablutions etc,there is shower gel and shampoo in pump dispensers in the shower, large walk in cupboard with plenty of space for clothes and enough wooden hangers for both of us, Our large luggage easily went under the bed, We found the bed to be a bit firm to our taste and asked our room attendant Resty if he could get us a pillow top topper this was provided for promptly and made a big difference. The balcony had four chairs and small table and was ok for the space. Ships description The ship itself has a demographic of 60s+ and this is catered for in its style and music and entertainment,the style is 90s and elegant but dated in these times of modern ships, Cruisers where European Americans and quite a lot of Australians, this cruise class is between a carnival and Norwegian cruise style, Staff Previous reviews have mentioned bad and off staff we found the opposite every member we encountered was friendly could not do enough for you from Resty our room attendant to Darko the head waiter who provided a chicken curry for one of the nights to Dordes who served us at the sanctuary in the morning and Crown Grill at night all courteous at all times. Food and Drink We had the premium drinks package and found it was value for money and had no problems getting any top shelf drinks at all bars, And at dinner we could have 40% off any bottle of wine under $100 We ate at Michelangelo restaurant a few time anytime dining it was fine nothing great but ok, Also we ate at the Italian restaurant Sabatinis found the service slow and food not worth the extra $25 a head. The Crown Grill we went to twice and food here was excellent I like rare steak and lobster was perfect too well worth the extra cost. We also ate in horizon in the morning and selection was good for breakfast.we found lots of tables at the rear of the restaurant and sometimes sat outside overlooking the pool area. Pool area There where a few pools one at the stern an adults pool and two on the top for children and one of those had a movie screen that we did not use. On the bow of the ship is the sanctuary area we used the pool but not the Spa and gym they looked good but we never used it, we did use the upper area with thick padded beds for sunbathing this costs $80 per person per day we had to book our days in advance especially the sea day,the staff provide healthy style food and afternoon tea,loved this area and wish every ship had one. Entertainment Entertainment was very outdated the only show I enjoyed was the Tom Jones tribute that was excellent. Piano bars classical music in the piazza Adagio bar even the Wheelhouse bar all dated and very boring need a bit of life in them,needs new probably younger entertainment officer even people in there sixties and beyond want to hear a mixture of music though the years. The night club caterers to 20 something's and was appropriate for them. Conclusion disembarkation we chose walk off disembarkation and was easy and effective no problems at all. If you don't mind an older style then and 70s nights then this is the cruise for you,the itinerary was great Read Less
Sail Date August 2015
Let me start with the good bits: Most of the waiting/serving staff were excellent, friendly and very efficient. The general layout of the ship and choice of bars and restaurants was also very good. Transfers to and from the ship were good ... Read More
Let me start with the good bits: Most of the waiting/serving staff were excellent, friendly and very efficient. The general layout of the ship and choice of bars and restaurants was also very good. Transfers to and from the ship were good as was the organisation of embarkation. No for the bad: The customer services desk staff were shocking!, rude, lacking in information and often contradicted each other in what information they did give. They all need a long course in CUSTOMER SERVICE! The ship unfortunately had a problem with what we believe was one of the engine shafts, I say we believe because we were given almost no information about this. The knock affects of this failure was we missed one stop totally and had two others stops that we only a couple of hours at. Obviously this was a great disappointment, especially as this was the section of the trip we were looking forward to the most as we hadn't visited these places before. Whilst we know that a breakdown can happen and that's not necessarily anyone's fault, the way it was handled was very poor indeed. We were told early one morning of the PA by the Captain that overnight this failure had happened and that the ship is now only running on one engine and slowly. He said he would keep everyone up to date and that this would not affect our trip.. Rubbish. As mentioned above it definitely did affect our trip. Oh and this was the first and last time we ever heard from the Captain. No real information was ever given about the problem only what impacts it was now clearly going to have on our trip. (Enough on that subject now). Having travelled with other cruise lines we found this one to charge a lot more for things like wifi and excursions. In fact it seemed to charge for everything and anything it could which we hadn't had on any of the other ships. The overall cost of the trip was ever increasing, which we found very annoying as generally cruising you know what you outlay is before you leave and that doesn't generally change?? Entertainment as a whole was lacking and not that great. Once again on others ships there has been a lot more going on and certainly of better quality. We were trapped inside the passport control at Venice before re-boarding the ship for an hour, the place was packed solid was soaking wet people as it was raining heavily outside. Once again no information was given as to why we were being held there and not allowed to board the ship! It turned out that the gangway had fallen into the sea! WHAT? How does that happen and thank goodness no one was on it at the time. Ok to sum up know as it could probably go on and on with bad points. We would strongly advise not to use this ship and Princess cruises. There are other much better cruise operators out there who provide a considerably better service and value for money Read Less
Sail Date June 2015
I have been on many cruises with different cruiselines, but never on a princess cruise before. Because of many excellent reviews Princess was on my bucket list so I was more than happy to book this cruise. I booked a balcony and was ... Read More
I have been on many cruises with different cruiselines, but never on a princess cruise before. Because of many excellent reviews Princess was on my bucket list so I was more than happy to book this cruise. I booked a balcony and was upgraded to a minisuite, nice surprise. At Istanbul I had a transfer organized by Princess; worked perfect. We arrived at the ship something around 1 pm, dropped of the luggage and went to the check in. 5 minutes later I was onboard and on my way to my cabin. Within a few minutes my steward came, introduced himself and offered me a glass of sparkling wine. Now I was ready to "move in". The size of the minisuite was really nice, but there were some signs of wear. In the bathtub there were many chips and deep scratches, the sofabed was beat-up and it was impossible to push it together properly. At the steel-covering of the balcony there was rust...a lot of rust. Carpet needs some shampooing. Now I grabbed something to eat at the horizon buffet, and I was a little bit disappointed about the food quality and choice. But I thought the limited choice resulted in the fact it is embarcation day. Big fault. The fruit selection was more than poor. I like a nice selection of sliced fruit in the mornig. What we got were melons. Every single day melons. Except of 2 days; one time there were pineapples (which were more than fully mature, brown at the paring) , the other one papaya. Fruitsalat contains.... melons. Mostly JUST melons. Cutted into squares of 3 inches. This cruise was during the season you can get everything everywhere: strawberrys, peaches, apricots, berries, think of whatever you want. We´ve got nothing. There were some whole fruits at the buffet, but I don´t want to cut 2 pounds of fruit into slices to have some fresh fruitsalat with my yoghurt. Same for the lunch buffet. Salad buffet contains cabbage.... a lot of cabbages. Some mashy tomatoes, some cucumbers. No nice condiments. Same for dinner. Food looked like in a cheap canteen. Quality of meat was more than mediocre, pasta was overcooked and tasted boring. Cheese platter contains 2 kinds of sliced cheese, cheapest industrial cheese ever, cutted from squares into triangles.... every single day the same. Surprisingly, the quality at the main dining rooms was really really good. This discrepancy was hard to believe. Although I prefer a more casual dining at some days I decided to avoid the buffet whenever possible (took a look every day and refused to eat there). Pools were well maintained. Shows were disappointing; boring. At the end of the cruise there was the same entertainer at two consecutive days. So I had a lot of time reading. I missed some nice workshops during the days, something like crafts, scrapbooks or anything like that. Ports were nice as expected. (Mykonos, Malta, Messina, Naples). Disembarkation was perfect; choosed my timeslot, left the ship within minutes. I enjoyed my cruise, but I see a lot to improve comparing this cruise to my previous ones (RCL, NCL, MSC and HAL). Read Less
Sail Date June 2015
First the good news- the ship is elegantly appointed...badly designed in many ways (but you've read all of that in other reviews). It is as clean and well maintained as many operating rooms I've seen !. The staff is hard working ... Read More
First the good news- the ship is elegantly appointed...badly designed in many ways (but you've read all of that in other reviews). It is as clean and well maintained as many operating rooms I've seen !. The staff is hard working and well trained. Princess' embarkation and debarkation logistics are FABULOUS....well organized and uncomplicated for a huge ship. Port intensive with a fairly good selection for both newbies and seasoned travelers, Now the bad news: Be prepared to spend half again your ticket price on "options". You get nickled and dimed at every turn. Bar cocktails are in the $10 range...wine is overpriced. Princess' tours are outragiously priced and can be easily duplicated with hundreds of independent operators in every port. The web is great for finding them. Princess does it's best to discourage you from using anyone other than their "preferred" provider with fear instilled that you run the risk of missing the ship's departure if you don't use their tours. Baloney! These operators know that they are doing and charge a third to half of what Princess charges...smaller groups, nice vehicles. When considering a Med cruise, don't be scared off by higher prices from more upscale lines like Oceania...the price may seem higher, but the inclusions often make it less expensive overall. We take the hop-on, hop off bus in many ports and find them to be excellent values and fun experiences. One thing that has cost Princess my business is that they park the ship inconveniently (I'm not talking about Rome (Civetivechia) and Florence(Livorno) where everyone knows that transportation to the city is far and involved. I'm talking about Toulon...where the ship gets birthed 6 miles from Toulon and Princess charges $25 a person (no I am not kidding)to get you into town. We found the public water taxi 500 yards from the ship for 2 Euros a person...1/5 of what Princess charged. Princess did not mention that that service was an available option. Ditto in Ravenna...$16 a person to get you into town. Ditto in Mykonos...Princess' bus was $10 a person...literally a 25 yard walk from the gangway was the public water taxi for 2 Euros a person which took you to a much better location in town. Continuing in the "how much can we rip" department...they offer a private train into Rome from Civettichia for $100. Walk to the station(or cab it it you're lazy) and you'll find a train that takes exactly as long with similar equipment at multiple convenient schedule times for about 9 Euros. What really frosted my cookies was that when we complained, it was akin to talking to a chair. We were told that nobody aboard had the authority to waive any charges. They listened to our politely offer complaints and showed an extremely apparent disinterest. I'm talking about the front desk...even their Captain's Circle representative.We're not new at this....we've sailed dozens of times- 16 with Princess....the Elite pin should count for something other than just a referral to "Customer Relations" when we get home. Automatic tips are another RIP...seemingly they do not all go to the service personnel. You CAN and should request that they be removed (which Princess will do reluctanly) and tip as you see fit for explemplary service(cabin stewards,waiters, etc) which you will find and they will really appreciate it. There is not so much as a bottle of water at the gangways...even for purchase. The entertainment is trite and contrived. More pyrotechnics and loud recorded/lip synced music than talent. The ancilliary talent, comedians especially should seek other work.I must however mention a better choice of the Movies under the stars which offer a huge "jumbotron" screen on the pool deck with popcorn(free, can you believe it?) and even cookies and milk mid show. Food is elegantly presented in the dining rooms (the result of inexpensive labor) - but the quality just is not there.If you come from a town where they don't have a restaurant other than a diner...you might think it very good. If you are bigger city folks, you've had better. New cruisers love the entire ambiance of Princess...more seasoned passengers have noted declines. Princess USED to be a a fine quality line in the mid-price category. Since it's purchase by Carnival, we've noticed a subtle decline in everything but the "glitz" factor. While I respect that they are in business to make money, their fares warrant inclusion of certain mandatory services which have fallen precipitously. And...complaints and commentary from customers need to be addressed, with some authority, on board. Middle management on board needs the authority to offer adjustments to quell a legitimate complaint...not just saying...yes..."we hear that a lot" "I'll pass it along to our head office". Had I run my business that way, I would not have been able to comfortably retire and afford to travel. One last thought....Princess offers 2 formal nights on a 12 day cruise. Hey guys...get with the program. This is passe. With the costs and complications of larger luggage to accomodate formal wear when flying these days...who needs a formal night. On the two formal nights aboard, I roughly counted less than 10% of the men were wearing tuxedos, another 20% wearing suits, another 20% with jackets (no tie)...and the rest dressed casually like every other night. Laides can get away with a pair of nice black slacks and a blouse and not feel out of place. Then...there's always the buffet which will serve you in any attire on those nights. Of course, you have to deal with the cafeteria format and the college-dorm food. So we'll take a break from Princess for a while. I won't say forever....that is counterproductive. Read Less
Sail Date August 2014
This was our third Princess Cruise, but the first once since they were bought by Carnival. We felt that there was a decline. The food was more like Home Town Buffet. During our other cruises the food was high quality, really wonderful, ... Read More
This was our third Princess Cruise, but the first once since they were bought by Carnival. We felt that there was a decline. The food was more like Home Town Buffet. During our other cruises the food was high quality, really wonderful, fresh with lots of variety and great taste. We got to laughing, a little , on how can you make desserts that have no taste or sweetness? The Horizon Cafe was congested and there was not enough seating. Secondly, how do the Carnival folks treat their employees because there seemed to be a morale problem. We had people snapping at us sometimes. The woman working at the xray and card check area ,where we would get off and on the ship at ports , treated people like cattle, speaking very disrespectfully every time I saw her. I think that because our first two cruises were almost perfect , that this was a letdown. Thirdly, the cabins need updating and need freshening. The carpet was worn out, faded and the throw pillows on the bed looked faded too and like they needed to be sterilized! On the positive side....The itinerary was wonderful , we loved all the ports! Check -in was very smooth and organized. We loved our balcony and sleeping at night with the sound of the ocean and the sea breeze. We enjoyed having a breakfast tray in the mornings. The lounge areas were pretty. We really enjoyed the movies under the stars and watched a NFL game up there! Sometimes people don't realize how important their job is! I worked with the public for many years , while most people are lovable and reasonably easy to take care of, when that is not the case, be professional and do the right thing....fake it!!!! We will be checking out new options for our next cruise. If we cruise Princess again, at least our expectations will be more accurate.   Read Less
Sail Date October 2013
Ours was the first since the problem the previous cruise. While Princess does many things well they are still plagued by poor staff help and continuous issues with hot water not being available in many cabins on all levels, but ... Read More
Ours was the first since the problem the previous cruise. While Princess does many things well they are still plagued by poor staff help and continuous issues with hot water not being available in many cabins on all levels, but particularly on deck 12. We had a mini-suite and found the cabin adequate and in good repair. The balcony is virtually non-existent and can not accommodate more than 2 people. Due to dinning staff issues we only dined in the dinning room 3 evenings (party of 6) and spent other evenings at Horizon Court which was fine accept the new skillets to make access to food faster/easier only kept the food warm. The food selection was the same as past years (this was our 8th Princess cruise). While our cabin steward was fine he never introduced himself and we only saw him a total of 3 times. Not necessarily a bad thing, but strange. The bedding was great and the new auto lights on and off is a good feature, as well as the movies on demand. Princess excursions continue to be pricey but well done. Our day long excursion in Istanbul including breakfast and river front cruise followed by tour of a mosque and shopping was really done well. Lastly the disembarkation in Venice was a total fiasco having everyone going every which way at the same time. The ship is great primarily because it's new, but even at that we were not able to make one of our scheduled stops in Greece because of weather conditions. We generally arrived at every port at least 2-3 hours late, accept the last night to Venice. All in all I'd give them a B- principally for staff and food. Read Less
Sail Date September 2013
This was our first cruise with Princess, Royal Princess, 9/15/13. As the saying goes: 'You only get one chance to make a first impression'. We were not impressed. In no particular order, here's why: 1. Cabin size ' ... Read More
This was our first cruise with Princess, Royal Princess, 9/15/13. As the saying goes: 'You only get one chance to make a first impression'. We were not impressed. In no particular order, here's why: 1. Cabin size ' it's the smallest cabin we've ever been in. Balcony cabin on deck 14 (Riviera). Tiny and crammed with furniture. We stuffed a chair and table in a corner of the 'closet' so we could move around. No complaints about the balcony. It's small, but it's not where we normally spend most of our time anyway. 2. Ship layout ' who designed this maze? It's ridiculous. No stairways amidships; really?!!! Deck 17: the only way to get all the way to the back of the ship is through the fitness center. Try working out with hundreds of people walking through. A joke. No way to get to Allegro dining room from deck 6 except going up one floor, then going back down to 6. Deck 16, you have to walk through both buffet lines to get from front to back of the ship. 3. Crew- in all our years of cruising, we've never seen so many rude crew members (including 'officers' in whites. Most were great, but the few jerks sure made an impression. 4. Food-average at best. 'Always available' section of the menu: are you kidding me?! These are 'favorites'?!!! Give me a break. It's by far the worst food we've had on any cruise. We had also requested a table for 8, but were informed that we could not be accommodated; they only had 4 (four!!!!) tables for 8 on the ship. 5. Drinks-our only gripe (besides the automatic 15% per drink) is the inconsistent bar tabs. We drink rum and cokes, and we were charged three different ways for the same drinks. No one had a good explanation as to why. 6. Nickel and dime- 'free seminars' at the fitness center: they were more like late-night TV infomercials; smooth-talking kids trying to sell worthless products. Shame on you, Princess for allowing this on your ships. Tour the ship'For $150!!! The constant cameras in our faces, then trying to sell us our pictures. 7. From bad to worse ' when it was time to leave Mykonos, it took 5 hours to get the anchor up. Supposedly the motor for the winch had burned up. Then on the way to Naples the next day, the power went out around pm. We didn't just loose electricity, as was reported on the news; we were dead in the water for almost 9 hours. Electrical power was fairly quickly restored (about 3 hrs), but the engine(s) were not re-started until around 10 that night. After that, the ship could only do 10-15 knots. At that point, some of us knew our cruise was probably over. And sure enough, they made the announcement that the cruise was indeed ending in Naples and we would be sent home from there. Our cruise was effectively over in Mykonos. That's when things went from bad to worse; long lines at the passenger service desk almost non-stop around the clock. I know it's hard to make last-minute arrangements for 3500+ passengers, but Princess should have been better prepared. I give credit to the passenger services staff for keeping their composure; they did an amazing job under the circumstances. Things were out of their control, yet they were the ones facing the frustrated passengers; they did so with class. I do give credit to Princess for doing the right thing and refunding everyone's fare, plus offering a 25% discount on a future cruise. I'll have to think long and hard whether I'm going to take advantage of the discount offer. I suppose everyone deserves a second chance'.we'll see. In spite of how the cruise ended, we had a great time and met some great people. Read Less
Sail Date September 2013
The new Royal Princess cruise is full of technology, state of the art entertainment facilities, an amazing showroom, a breath-taking sea bridge, and a service level that reflects Princess fleet of large cruises. However, I was surprised ... Read More
The new Royal Princess cruise is full of technology, state of the art entertainment facilities, an amazing showroom, a breath-taking sea bridge, and a service level that reflects Princess fleet of large cruises. However, I was surprised that when we sailed out of Athens on August 20 at around 9:30pm that the power went out on Black Out twice in a row in the cruise ship which on the second time caused the ship to stop or halt completely offshore for at least 30 minutes until power was restored. On the second black-out we heard an announcement "Assessment Team to Bridge" however passengers were not fully informed of what happened and why the standby generators failed to bring power up for the first time which probably caused engines to over heat and thus open decks 4 and 5 for ventilation especially that the ventilation and A/C systems did not work and kitchen fumes came out. Next morning the Captain gave us assurances that all systems were restored and that the ship had an emergency reserve system to sail safely to the nearest port. I guess this was an embarrassment to the manufacturers of the boat and electrical systems especially that the boat is brand new! Overall the cruise service was OK, however many waiting lines for food or passenger service. We noticed a lack of proper coordination with port authorities of Athens since we were kept waiting for at least one and a half hour to allow off-boarding. We also noticed delay in the off-shore boaring arrangements in Mykonos island. Next time before going on a new cruise ship think twice...   Read Less
Sail Date August 2013
I have cruised with Princess 10 times to many different ports, but this was our first Grand Mediterranean. I enjoyed the itinerary and excursions. Although some excursions were very pricey, we stayed with ship recommended trips because we ... Read More
I have cruised with Princess 10 times to many different ports, but this was our first Grand Mediterranean. I enjoyed the itinerary and excursions. Although some excursions were very pricey, we stayed with ship recommended trips because we are new to this area. The captain issued a letter the day before Istanbul to assure us our safety was number one and we should stay with our excursions and away from protesters. I had no fear Princess was up to date with any threats and would keep us safe. Check in was easy, smooth and quick. We were in our room by 1pm. Our cabin was one of many that had air problems. Since this was only the second long cruise, I wasn't overly surprised with the little problems here and there, but taking over 12 hours to get someone to our room to fix it became frustrating when told , at 12:30am, that the chief engineer was asleep in his room. A very patient night supervisor actually went down to the crew area to get help. At 2am it only took ten minutes to fix the problem via computer outside our room. I am sure the lack of communication between the crew will work itself out as they sail together this year. Air conditioning problems prevailed the entire cruise for us and many other guests. Again, something not totally unexpected on a very new ship. You take your chances cruising on a newbie! What disappointed me was the ship design/layout and the new direction Princess Cruises seems to be headed. Of course the ship was clean, sparkling and fresh. First noticed is the lack of a usable stair case mid ship. Decks 7 and up had to wait and wait to use the very crowded elevators. I booked mid ship! No promenade deck to sit or walk. This eliminated early morning strolls or late night romantic walks around the deck. Instead this ship boasted no room had an obstructed view. This means Princess could get more money. One swimming "hole" for the children and two small pools for the rest of the almost 4000 cruisers. Instead of expanding the pools, a raised magic fountain deck was stuck in the middle of the pool deck. What a waste of space and money. A five minute "light/water" show at night was a joke. Even if the show was good, or perhaps "Vegas" like, a bigger pool for 4000 guests was more important. Luckily, this cruise was in port nine out of twelve days. Last year, I took a cruise to Hawaii with 9 days at sea. I would have jumped overboard to get in the water. There was nice seating under cover on the pool deck and some nice lounge area to get out of the sun and have a drink or snack. Nice idea. Rooms were the typical Princess cabins but the balconies were smaller. Gone are the larger balconies found on the older Princess Ships. Its squeeze everyone in. Even the mini suites and larger suites had small balconies. No eating a romantic meal out there. The bathroom shower is a little bigger, but just like all the other reviews said..you can here next door's TV all night and what were they thinking with that toilet paper holder. Princess tried to keep the flow of eaters for breakfast and lunch going by having a very large Horizon Court and Bristo. I thought they did a good job and as usual there was many choices for breakfast and lunch. Keeping the food hot seemed to be a very big problem. What was a definite slide back is the dinner menu. Nothing to get your appetite going. Bland and tasteless for the most part. No theme nights, nothing out of the ordinary. When in Greece, why not something Greek on the menu? Good old American Turkey over stuffing was offered the first formal night. Really? If you want a steak, not medallions of steak, of course you can go to Crown Grill and pay more. I paid enough for my cruise that I resent having to pay more to eat a full steak. But more and more, pay more, eateries are on this ship. Usually when all else fails you can lose yourself in a delicious dessert..no. Thank goodness there was ice cream available for dessert every night. Perhaps putting a retired British Army chef in charge was a bad idea. It seems Princess wants to force you to go to specialty restaurants so they really did a very poor job in the dinning room. Okay, why hold back now, they did a real shitty job in the dinner menu. Over the past ten years it has been getting less impressive, but this year it sucked. The worst restaurant in New York City is a step up.! Lack of entertainment or things to do is another very big disappointment. There was very little activities to do on board than past cruises. I did enjoy many afternoons at The Vines doing wine flights with Ronnie and his crew. The biggest charge on my bill after excursions was from The Vines. Even there, they cut down on the good wine brands and serving tapas and sushi with flights. Movies Under the Stars latest movie was a 8 pm. So nothing for late dinners except very old concerts. Every night. Of course there was always that wonderful five minute out of sync water/light/music show!! Went to almost every show or production. They were okay. The singers will get their act together in a few weeks I guess. They tried and I appreciated it. The other entertainers were okay, too. Many people were complaining about the quality of the shows. We even went to Princess Live to see a show. Again, a waste. The venue is too small for a show, except for the Princess Theater there is no other place. All the other lounges that could hold a crowd for a show are gone to make room for a money making venue.. If you wanted to be a contestant on Dancing with the Stars all you had to do is go to the Atrium at 10pm. No other place to have a nice dance without three floors of people gawking over the rails judging your every move. The Wheelhouse Bar has been made super small with no dance floor and no band. They needed more room to make the Crown Grill bigger. They also put in a Wine Room for that extra special, extra cost dinner. Gone are most lounges to sit back and enjoy some music, unless you like piano. Why did they put the photo venue on the main atrium? Were they afraid someone would forget to buy their pictures? And , of course, the art gallery got bigger..I always go on a cruise to by art. Then the ship dies at 11pm. Unless you want to donate at the casino. Princess usually has less children on board. I'm sure the itinerary plus summer vacation increased the number of families. I have no problem with children, I have my own, they should have a great time on a cruise, too. I blame the parents for allowing them to run up and down the halls yelling and taking the breakfast menus and fruit requests off the doors at 1 am, not Princess! Is this Princess' new direction? Giving up quality for quantity? Not caring what their loyal cruisers enjoyed the most about Princess? Or is it about, what can we do to get more money from our passengers? I don't mind paying the price, but there is less for me to enjoy on board. Sadly, perhaps it is time to move on!   Read Less
Sail Date July 2013
We went from Southampton the day before the new ship was named. We were in a different terminal and it was very crowded, but we went straight to our cabin and after a bit of lunch our cases were in the cabin.However, as we saw there was ... Read More
We went from Southampton the day before the new ship was named. We were in a different terminal and it was very crowded, but we went straight to our cabin and after a bit of lunch our cases were in the cabin.However, as we saw there was chaos outside the terminal with a traffic jam of coaches and cars. Apparently, the coaches stayed in the service station for some while. It was a rough crossing over the Bay of Biscay, but we were soon in Cadiz. Which is a lovely little town. We had breakfast in the cabin lunch in the "madhouse" called the Horizon Court and dinner in MDR Botticellis(fixed dining). The food was ok but the waiters were not so good, did not help you to your chair would not serve a desert without ice cream, or cheese dumpling. In the case of the ice cream, it was scraped off by them and lots was left on the plate When I asked for the pears with no cheese dumpling and was told no and he walked away, not what I expect from any cruise line after 30 odd cruises. The theatre was always packed despite 3 shows a night. Going from the theatre was quite dangerously packed with people as people were queing to get into the next show and it left a narrow footway, then the shops had tables outside with their inch of gold or what have you. The other side of the Atrium had Crooners Bar it was popular and packed so you could not walk through. It was the usual scramble for sun beds there just seemed to be too many people there and it was not children as there were only 7 on board. The ship seemed to be a "training ship" as there were a lot of new personnel some of whom were homesick after 9 days! A lot of East European staff, mostly new who were trying to learn. Apparently the experienced staff went to the new Royal Princess ship. The ports of call were good it was very hot, so we were glad we chose a boat trip in Venice to the Morano Glass and the lace making islands. In Malta we turned right from ship and got the lift 1 euro up zero comming down, it is in the town just through a little garden. In Corfu they now have a bus that is 1 1/2 euro to town. As you get off the free port shuttle. Gibraltar there were mini buses but we walked a slow stroll its not too far. Koper is a neat small town and Dubrovnik we didn't go to as we have been before. There were 3 large ships in so it was packed in the town apparently and most uncomfortable. We strolled around the harbor. The entertainment was ok A guy called Walker was an excellent impressionist the main show people were good the blond girl less so. There were also a band called The Speakers who were excellent, the 2 singers really complement each other they were on the grand last year. This year they had a different soundman who reduced the sound of the drummer who used to drown out the singers. There seem to be too many people in too small a space on Crown. There is a lot of wasted space empty rooms whilst others are packed to capacity. The MDR and the Fusions cabaret bar are very dimly lit. I would not pay full price to go on Crown again I may go if there was a last minute "bargain". Grand did the almost the same Mediterranean cruise last year and it was far more relaxing and far less crowded. Read Less
Sail Date June 2013
Sooooo, as the name suggests, we are massive cunard fans and have only ever gotten as far as looking at other cruiseline's brochures or pricing them up. This time around however, we went for a super-late booking; just 10 days in ... Read More
Sooooo, as the name suggests, we are massive cunard fans and have only ever gotten as far as looking at other cruiseline's brochures or pricing them up. This time around however, we went for a super-late booking; just 10 days in advance of sailing, and as we couldn't meet the departure dates for cunard, ended up on our first ever Princess cruise on the Ruby Princess. Well..... Our review goes a little something like this: Before I start on the specifics of the cruise itself, I want to make it absolutely clear (as we were misled by Princess) that deck 9 on this ship is entirely open. Open to the elements as well as ALL balconies above you. We had initially booked a mini suite on Dolphin deck (9) but once we discovered that the balcony wasn't suitable, we were moved to Emerald deck 8. Princess tried to tell us that the was an overhang of sorts on deck 9, as you would find on other ships, but this is not the case. It might not offend everyone, but it did us and as such we were (eventually) moved to a more suitable room after much deliberation between our agents and Princess. I might add at this stage that Princess were not very helpful during the booking experience. I'm aware that we were a late booking, but I would have liked to have seen some more support and understanding from them, especially as we had four different reports from the princess staff regarding the deck 9 balconies. Evidently the staff don't all sing from the same hymn sheet. Anyway.........cruise review! The meet and greet at Rome was fine, as were the transfers from the airport to civitavecchia. The embarkation was also quite hassle-free and was quicker then we'd expected. Once we'd boarded and had our complimentary glass of bubbles (compared to our usual two bottles of bubbles from cunard) we'd gone for a wander to see what Ruby had to offer. The public rooms/spaces on Ruby are well presented, spacious and each served by a bar. The explorers bar on promenade deck 7 seems to be the main area in the evenings for bands/quizzes etc. Club Fusion, also deck 7, for some reason was completely dead the whole cruise. It looks a great area and with the tv screens for sports etc and the dance floor and stage, strikes me as a popular area. However on this particular cruise, the room wasn't used at all. The only people we saw in there the whole time were there for the muster station drill and disembarkation. The wheelhouse bar (pub) on deck 7 also, was a nice pub, though it didn't have the best atmosphere. There was a band who played in there every night and people would often just go there to dance to their tunes. As for the external areas, these are also spacious and again, each is served by a bar. The movies under the stars /calypso pool area appeared to be quite popular though to be honest we spent very little time here as we simply found it a constant racket. (The popcorn stand here was a favourite of ours though). The area we used the most was the horizon terrace which is at the rear of the ship and spread over decks 14, 15 and 16. Neptunes pool area was also very popular and as the trident grill is to its rear, is a popular place to grab lunch while sunbathing. Overall, the ship is well laid out and has plenty of areas for a multitude of uses. One thing that baffled me however is the carpet /AstroTurf on the outdoor decks. If they've weren't sticky they were wet. To my mind, they are mere harbingers of dirt and grime. On the same topic, the god awful blue matting that's on the balconies is a terrible idea. These are also breeding grounds for dirt nevermind being extremely uncomfortable to stand or walk on for any length of time. The cleanliness of the ship left a bit to be desired. Our cabin attendant did turn up twice a day, that wasn't a problem, he only managed to empty the bins and make the bed though. The dust in the room was disgusting and there was the most awful stench of stale urine from the toilet. None of the surfaces were cleaned properly for us boarding and were not cleaned during our stay. The balcony was dirty as was the furniture, someone else's hair remained stuck to the table for the duration of the cruise and the glass on the balcony was never cleaned. The mirror in our bathroom had only ever had a cleaning smear in the middle of it, the rest of the mirror had never been touched. If they can't clean these areas mentioned then I'm scared to even think of what else was never cleaned. If you've made it this far, stick around. Promise there's not much more to come. The food was nothing short of disappointing with the exception of one little bit. We had opted for anytime dining as we don't like to be told when to be hungry. It was apparent that those who'd booked either the early or late slots didn't like being told this either as they more often than not pitched up to the anytime restaurants anyway, making them busier than they needed to be. That aside, we went to da Vinci twice and to Michelangelo twice. For whatever reason, da Vinci was always busier and we felt the food was delivered far too fast. No sooner had we ordered than the first course turned up. There was very little time between courses too, giving the impression that they wanted your table for someone else (which is of course the point I suppose). Michelangelo was a little more subdued and relaxed though. The food itself was, well, best described as bland, cheap and just not what we have become accustomed to when cruising. This was the case across all restaurants and food bars including the horizon lido. I can't actually give you one instance that we really enjoyed the food that was supplied. Like I said, all of what I've just said is with exception to one place; the crown grill. Such a shame that we had to pay a supplement for this place, but it was well worth it. We went to the crown grill on both formal nights (to get away from the idiots who didn't do formal) and the food was exceptional on both nights. If you get the chance, go. You won't regret it. Now I beg no forgiveness whatsoever for what I'm about to say. What is the point of going cruising with a cruiseline who runs formal evenings when you make every effort to avoid the whole idea?! If anything drives me nuts, it's the arrogant idiots who think its ok to cut about in their jeans or even the same skanky shorts and t-shirts they've had on all day, during a formal evening. Rraaaggghhhh! It's honesty amazing what passes for formal on these 'American' ships. A glitzy jumper and sequinned flip flops just don't do it! There is honestly so much more I could say. The parting shot however is that it is indeed........ Cunard all the way from now on. Read Less
Sail Date May 2013
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click