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437 Princess Europe - Eastern Mediterranean Cruise Reviews

This was my 1st cruise my mam has done several cruises and wanted us to experience one,i was so disappointed found the security staff quite rude when getting on ship,a smile wouldn't go amiss,room was ok and kept nice by staff,i never ... Read More
This was my 1st cruise my mam has done several cruises and wanted us to experience one,i was so disappointed found the security staff quite rude when getting on ship,a smile wouldn't go amiss,room was ok and kept nice by staff,i never imagined so many older people thought it would of been a mixed age group,a lot of them were very rude,not a lot to do on there,as I'm a non drinker and not a gambler I was very bored,could never get a seat in the buffet,1 morning I stood eating my porridge,but what was annoying was people had finished there breakfast but wouldn't move to let others sit down,wasnt impressed with food,and while you are eating the staff are trying to clear your plates from under you,i got quite stressed on this cruise,trying to get a settee to sit on during the day to have a read was impossible as they had walking sticks on them but nobody was there,if you smoke please take cigarettes with you as you can only buy marlbrough lights which we don't like,you can buy 200 in shop on board but they only allow you 1 packet out of them till your cruise is over,it felt like we were at school again,this cruise is money money money,having to pay for transfers from the dock to the town your visiting,i wish I could say something nice about this cruise but sadly it was a waste of money,seen 1 good show tom jones tribute,but once again it was getting a seat again,lifts were difficult to get in with all the wheel chairs,wouldnt recommend this cruise for young people,we are 53 but just didn't fit in, Read Less
Sail Date May 2016
We couldn't have been happier. Literally every aspect of the cruise went better then expected. Even before the cruise started we were stranded in a rainy Rome with no available taxis to get us to our meeting hotel for the bus to the ... Read More
We couldn't have been happier. Literally every aspect of the cruise went better then expected. Even before the cruise started we were stranded in a rainy Rome with no available taxis to get us to our meeting hotel for the bus to the ship. After 40 minutes of the hotel trying to get us a taxi to no avail I placed a call to the Princess transport service. 5 minutes later a van was there to get us to the bus on time and at no charge. Every point after that until our exiting ship in Barcelona was amazing. Every Princess staff member always had a smile and their attitude was like they couldn't do enough to take care of you. Never once heard I don't know or I cant help you with that. If they weren't responsible for the task or didn't know the answer they made sure they got you someone that got it done or answered the question. All the shore excursions and their support staff was also amazing. they were all helpful, professional, knew their history subjects and really made the excursions very enjoyable. We took 8 princess arranged excursions and all were first rate. We had 3 cruises with other lines before our cruise with Princess in Alaska and since then we have this is our 3rd Princess but it wont be our last. We already booked an 11 day Scandinavia and Russia for May 2107. We are confident Princess will deliver the same amazing first rate service we have come to expect. Read Less
Sail Date May 2016
We wanted to go back to Europe and taking this cruise was the easiest way to visit 10 ports in five countries. It stopped at several places on our bucket list, and we thoroughly enjoyed all of the excursions, food, and entertainment. It ... Read More
We wanted to go back to Europe and taking this cruise was the easiest way to visit 10 ports in five countries. It stopped at several places on our bucket list, and we thoroughly enjoyed all of the excursions, food, and entertainment. It was a wonderful cruise that we would recommend to everyone. The Princess is our favorite line because of the value for the money and comfort of the cabins. We have four more booked with Princess and are looking forward to all of them. We particularly enjoyed visiting Delos and Ephesus. Seeing all of the ruins in each country was the most fascinating part of this trip. The daily lectures and port information on the ship helps determine the best places to visit during each stop. The presenters are always well informed and offer suggestions about local transportation for those who don't go on the Princess excursions. It was a very rewarding experience and well worth the price. Read Less
Sail Date May 2016
Took the Eastern Med cruise. Had a great time with many ports of call. Each port provided transportation to where ever you wanted to visit. Our choice were antiquities and we visited many museums and ancient temples. Turkey's and ... Read More
Took the Eastern Med cruise. Had a great time with many ports of call. Each port provided transportation to where ever you wanted to visit. Our choice were antiquities and we visited many museums and ancient temples. Turkey's and Greece's Island were just great and the view from the mountains in Santorin were breathtaking. We did travel in Istanbul and the travel guide provide historical details for all the stops. We were a disturbed at the problems with the politics and would probably not travel there after the latest news reports. The ship was well manned and the help was very friendly with entertainment every night at sea. They have movie under the stars which enjoyed although a bit brisk at night so you will need a sweater and they provide blankets. The restaurant Santorin on board the ship had the best Italian dinner of the cruise. The Cruise line goes out of their way to make your trip comfortable and the food is well prepared in the cafeteria. Read Less
Sail Date May 2016
Hi went on Emerald Princess 26/04/2016 from Southampton getting onboard brilliant cabin excellent new beds are fantastic entertainment acceptable condition of ship even after refit average then lets break down the actual living on ship ... Read More
Hi went on Emerald Princess 26/04/2016 from Southampton getting onboard brilliant cabin excellent new beds are fantastic entertainment acceptable condition of ship even after refit average then lets break down the actual living on ship buffet restaurant is the best place to eat although food could have been hotter choice and standard good the sit down dining is terrible we ate twice in the di vinci restaurant waiters want to take your order the exit you as quick as possible not allowing both diners to finish their meal then straight away next course then when completed start to clear table while you sit there absolutely disgusting Drinks the prices are terrible I had a single whiskey with 15% tip worked out to £6.82 a good cruise to cure you if you are an alcoholic we brought the soda package all right for first drink when they see pre paid tend to give you a wide berth maybe they get commission on sales There are lots of staff from different countries some very difficult to communicate with due to their lack of English onboard were 99% English Always trying to sell you something upmarket prices average service the best way you can sum up Princess Cruises 3 star hotel in Benidorm As stated we brought soda package you could have pump soda but not itns of coke you had to pay for these Cinema on deck very good good choice of films Embarkation is a joke shut several lifts down causing chaos took my luggage down the stairs otherwise would have missed embarkation slot Read Less
Sail Date April 2016
We were a group of eight cruise age people, meaning seniors, ranging from 72 to 75, one in wheelchair and one mobility challenged using a walker. The draw of this cruise was the itinerary, which turned out to be more challenging than ... Read More
We were a group of eight cruise age people, meaning seniors, ranging from 72 to 75, one in wheelchair and one mobility challenged using a walker. The draw of this cruise was the itinerary, which turned out to be more challenging than anticipated, and the Turkish ports of Istanbul and Kusadasi, as well as Naples, Italy. Starting with the negatives, it all started when we checked in and found that Princess had "upgraded" one of the reserved accessible cabins to a non-accessible mini-suite. The perks of a mini-suite would have been nice, but for a person in a wheelchair, a door and bathroom that are not accessible is not a viable option. Despite repeated claims from the onboard staff that "we must have authorized the change," (a false claim by the way), the problem was eventually fixed to the total satisfaction of the couple involved. As the contact for the couple, I have checked my emails and have received confirmation from my TA that there had been NO notification of the proposed "upgrade" and none had been authorized. For me, just another in a string of misinformation from Princess headquarters. Leading me to the second disappointment. Princess at the last minute cancelled the call on Istanbul, citing safety concerns. For months it had been known that the day of the call was to be an election day, and Princess headquarters had assured my TA that there were no plans to skip Istanbul. Then at the last minute it happened. Subsequent events required further itinerary changes, suggesting that Istanbul could have been switched to another day and not be cancelled. A clear case of convenience for Princess rather than consideration of the clients who might have booked this cruise specifically to visit Istanbul, as was the case for half of my party. (As a "substitute" Island Princess wasted a day sitting off Santorini!) On the positive side, Island Princess is a nice ship that was somewhat butchered to make it fit into Venice itineraries, then rules changed and it's back to Alaska. The promenade deck is severely truncated, the Vista lounge is gone, and the Fitness Center is more like a down scale gyn than a bright, airy, ocean view fitness center common on most Princess ships. Evidently, Princess is still having birthing pains with "Anytime" dining. Long frustrating lines at prime dining hours in the Anytime dining room while upstairs the Traditional dining room sat largely empty. After a couple of days, the lines disappeared, presumably frustration set in and the Horizon Court (buffet) got busy. Our party, with mobility problems, was eventually accommodated at a fixed table of proper size, but we had to maneuver the wheelchair up two steps to reach the table when several of same size were on the entry level. The Maitre'd in the Anytime room was not the most pleasant face on the ship. Our service team, Richelle and Sherwin, were outstanding however and mealtimes were a joy. Food was Princess standard, comparable to an upscale restaurant back home. La Patisserie is a joke,its' a bar not an alternate food establishment, so miss the International Cafe on Emerald and Ruby. Our group of eight had a range of cabins, from standard midship balconies, to a forward mini-suite to a new accessible balcony cabin in the newly refurbished area. All were more than adequate with excellent cabin service from all the Philippine stewards. The new accessible balcony cabin was especially nice, large, with totally accessible bathroom and a large balcony, with no complaints about noise or vibrations mentioned in some reviews of this area. We did not manage to partake of the entertainment or activities, due in part to the port intensity and some minor fatigue, but also in part to the scheduling of entertainment. At our age, shows starting at 10:30pm are just not on, and the earlier show conflicted with the only meal time we were able to arrange. Some Princess ships alter the show length and schedule three in an evening, much more accommodating. Not sure if there was a Cruise Director on board, certainly not one in evidence. Just a pet peeve, the Captain's announcement were virtually incomprehensible and curt. This review turned out to be more negative than intended, but as i wrote the negatives came flooding back and the positives seemed minor. Too bad, we had a good time but have had much better on other Princess ships. Read Less
Sail Date October 2015
Very nice late season cruise in the Med. The ship was very nice and a good atmosphere on board. All the staff were excellent from the Cabin Steward and Waiters and the entertainment team all very friendly and pleasant. Both Embarkation ... Read More
Very nice late season cruise in the Med. The ship was very nice and a good atmosphere on board. All the staff were excellent from the Cabin Steward and Waiters and the entertainment team all very friendly and pleasant. Both Embarkation and Disembarkation were the best I have known, and very quick. We had a mini-suite which gives you a bit of extra space, but made little use of the balcony, because of the time of year. Only went to one of the speciality restaurants Sabatinis which was an extra $25 each which was good but preferred the main restaurant (Provence) for our Dinner. All the food in the Dining Room and the buffet meals in the Horizon were very good, again as good as I have known. Entertainment was also good although we only ever did manage to get to 2 shows plus an afternoon at the cinema, there was always so much going on including lots of quizzes which could be very funny especially the late evening ones. Istanbul was cancelled as a port of call a couple of days before we were due to visit because of their General Election and security risks, and substituted by Santorini. We had visited most of the ports on previous trips and mostly did our own thing. Did an excursion with Princess from Cannes to Nice, but it was poor value for money, the only other trip we did was independently from Naples a tour of the Amalfi Coast which was brilliant. This was only our 2nd cruise with Princess but overall this was about as good as it gets, would recommend them if you have not sailed with them. Can be a bit pricey on board for drinks for people from the UK because of the poor exchange rate against the dollar. Read Less
Sail Date October 2015
I am in my mid 70's and my husband is in his late 60's. We have both been to Europe several times, and I have been to all of these places except Corsica and Mykonos....and as it turned out, Santorini. We took an upsell for a ... Read More
I am in my mid 70's and my husband is in his late 60's. We have both been to Europe several times, and I have been to all of these places except Corsica and Mykonos....and as it turned out, Santorini. We took an upsell for a full suite which we thought was a good chance to try out a suite and as it was a special cruise we decided to go for it.. We were in L723...one of those feared aft suites that everyone has complained about....Anyway, Arrived and stayed in Rome for several days before the cruise...I was trying to force my husband into carry on but that didn't work so we each had a suitcase with us. We would be in Europe almost a month, and there was no way I wanted to lug luggage around trains, buses, ships, and planes...We started small but ended up large. Had to bring home all that wine...:) Anyway, originally we had planned on taking the train to the port but in the end, we decided it would be easier to let our hotel arrange a transfer which they did. Embarkation was fast and easy...filled out the health form that yes, we were still alive, kicking and we did not have Ebola to our knowledge...and we were on board. Took the elevator right up and opened the door. I was surprised. I have seen pictures and have been in other people suites but this was almost brand new...Large living space, comfortable couch. flat screened TV's...One in the bedroom and one across from the couch. Nice desk with our own stationary on it, a mini bar set up, and a brand new bathroom.....all marble...nice soaking tub + a great shower...(with a door) and expansive balcony...The balcony had one lounge, a table and 2 chairs. All were cast aluminium and very comfortable. Thick blue cushions...headed up to explore the ship...Those aft cabins are way to close to the spa..:) and had a bite to eat. Downsides....THAT GYM.....HORRID...old equipment and looked a a gym from the 50's. Please fix that Princess...My husband works out several times a week...He hated it...so did all of the entertainment and the crew who used it too... Me? I gave up on it after 5 minutes....The Patisserie? no, it is not....just call it a coffee bar and be done with it...other than that, the ship it great. I had no problem with anytime dining...but I have to say we tend to eat late....They had a pig one night that has the best chicharrones that we have ever had....The buffet was great...everytime we used it. Service was excellent...I don't demand much, we are pretty easy campers ..... just some ice and extra glasses...so it is not too hard. The room also had two closets which was nice...I would have one suggestion...Next time you redo a ship from the get go, please, [please put in a USB plug and some plus on each side of the bed.. MDR food was excellent as was Sabatini's...and Sabatini's breakfast is wonderful. A real perk as as is all of the staff in Sabatini's. The best part of the ship was one of the front desk people...names Maria Jesus from Peru...She literally saved our cruise...Without all of the gory details, we had an emergency at home. She made it her business to help us out in so many ways in order that we could continue our cruise. People like her are what makes a cruise memorable and what keeps us coming back again for another one. Shore excursions were mostly private tours, or DIY, but we did take a Princess tour in Corsica to the callanques. It was great. The tour guide was wonderful....There was one man who was having a bit of trouble breathing and became out of breath...Not Short of Breath...The guide immediately went to his aid and help him. There are a lot of steps in Corsica....I think that is the thing that I would warn people about the most.....Almost everyone on the boat was older, most overweight to some degree and seemed to have some kind of mobility problems. This is a difficult cruise for those people...No exercise to speak of and all of a sudden they have to walk a fair distance...it is difficult...We walked between 10-12 miles a day. Ports are usually far from towns and even if it right near the towns it involves walking...Please people...start an exercise program before you go on this cruise...No one wants you to have a MI on the ship or shore... I can't say much for the entertainment but what we saw was good. Outstanding was the music that was played coming into Venice. Whoever thought of that one deserves a raise..Disembarkation was way to easy....There was a ship's transfer to the Santa Lucia RR station which we also decided to take and we were happy with it...As the boat to take us to the station went around the corner, there was already someone in OUR cabin....What were they doing there? In our cabin....Oh well....spent a week in France and was in Paris when the bombings occurred. It was a tragic end to a wonderful vacation but in no way were we in any danger, and we hope to repeat the trip again very soon..Oh, and btw, there was little vibration except when we docked...One evening the seas were a bit rough and my husband said there was a bit then but it was great for us....I also have to say, what there was wouldn't have bothered us either. My husband favorite place on a boat is near or in the engine room...kinda weird? but his family were all shipbuilders and ship carpenters... Read Less
Sail Date October 2015
My age 61, travelling with my 62 year old partner, my 90 year old Dad and my 33 year old son, who has learning difficulties. This was our 16th cruise, but first with Princess, so I was excited to experience a different cruise line, and was ... Read More
My age 61, travelling with my 62 year old partner, my 90 year old Dad and my 33 year old son, who has learning difficulties. This was our 16th cruise, but first with Princess, so I was excited to experience a different cruise line, and was not disappointed. The port itinerary was not new to us as we did the same route last year with NCL. Unfortunately October can be lovely and warm, or chilly and wet, as it was this year. We arrived in Venice planning to take the water taxi from the airport - just the best way to approach the city over the lagoon, especially at dusk, however it was raining hard so we took a large taxi from right outside arrivals which took us right to the ship for just 45 euros. After an easy embarkation, we went straight to our staterooms D303 and D305 on deck 9. These were right by the lifts. Up to deck 14 and we exited the lift right next to the entrance to the Horizon buffet where we took all of our meals. Perfect. We found our staterooms to be incredibly spacious and spotlessly clean. The shower was a little small but no problem really. Plentiful storage for our clothes, and very comfortable beds. We had good sized balconies with 2 fabric loungers and a little table. We always use buffet dining, and found the food in the Horizon buffet to be plentiful, hot and top quality. The plastic plates were always hot too, which is a rarity. Although Horizon was always busy (less so in the evenings) we had no problem finding a table, or asking the servers to find one for us. The service was excellent. As soon as we were seated we were offered fresh orange juice and coffee at breakfast, then wonderful lemonade and water at lunch and dinner, plus the usual alcoholic drinks if required. I liked the way all the staff on the ship used "My lady" instead of the usual "Madam". It was fun and quirky. I loved the older style of the ship, and didn`t find the staterooms dated at all. We particularly liked the decor of the Wheelhouse Bar with its leather chairs and sofas, and the fabulous atrium. Unfortunately it was too cold for me to use the outdoor pool, or even sit outside to watch the big screen, which was disappointing, and although the Lotus Pool was covered and warm, the loungers were always taken. We only went to one show in the Princess Theatre as it was necessary to be there 30 minutes before the start of the show to get a seat. Instead in the evenings we went to the trivia competitions, played Monopoly in the library, and ended the evening with Happy Hour in the Explorers Lounge (buy one get one for 1$) listening to great music from the group Cosmic or DJ Tintin. A couple of things were disappointing - we like to play roulette, but there was only one roulette table in the casino. My son loves karaoke, but we found the advertised "Karaoke" to be a singing competition, which rather defeats the idea of karaoke. Ports and excursions: Venice - half a day with just enough time to walk to Piazza Roma and take the vaporetto to St Marks Square, which was flooded because of the high sea level. Istanbul - we took a taxi to the Blue Mosque (free entry), then it`s an easy walk to Hagia Sofia, which is a museum and has an entrance fee. We also had a quick look around the Topkapi Palace buildings. One day I`ll go to the Sultan`s Hamam! Mykonos - tender to the old part of Mykonos Town. Fantastic gifts of all prices and quality, with great art. Piraeus - Hop on hop off bus to Athens, where we stopped for lunch, took a horse and trap ride around the base of the Parthenon for 30 euros, then back on the bus to complete the route and return to the ship. Naples - we did take the hop on hop off bus, but the Capodimonte museum we wanted to visit was closed on Wednesdays. As it was cold and wet we just returned to the ship. Ajaccio - Just a typical Med seaside town, nothing special. We did take the little tourist train which goes around the town. Toulon - Big problem here as the ship did not dock in Toulon, but in nearby La Freyne Sur Mer, then Princess charged 20$ each for the ferry back to Toulon! Very naughty. We walked into the town of La Freyne, about 30 min walk, which has a big marina, and a street market. Livorno - Hop on hop off bus which took us to the funicular up to the Monastery of Montenero. Apart from the view there was nothing to see. This bus also stops at the birthplace and museum of Modigliani, but this shuts at 12.30 so we missed it. Civitavecchia - Disembarkation, which was extremely well organised. I had booked train tickets to Rome, but we were faced with an arduous trek on the shuttle to the big car park. Then another bus to the station. Then 20 steps both down and up to go under the lines, no lift. This was a nightmare with 4 large suitcases, and 2 people with mobility problems. Taxis are not allowed up to the ship, but privately booked cars are. We really enjoyed our holiday, and will be looking at Princess first for any future cruises. Read Less
Sail Date October 2015
We originally booked one of the new stern cabins, but after reading some of the early reviews decided to move. We booked B615 on Baha deck and had no trouble with the engine vibration(s). Embarkation: went smoothly - until we received ... Read More
We originally booked one of the new stern cabins, but after reading some of the early reviews decided to move. We booked B615 on Baha deck and had no trouble with the engine vibration(s). Embarkation: went smoothly - until we received our luggage - it was soaking wet. It was raining that afternoon in Venice and luggage was left uncovered on the quayside ! To be fair Passenger Services provided free laundry service.but there were many people in the laundry rooms. Princess could have earnt a brownie point by contacting all passengers with the "dryout" offer. The extra cabins that have been installed seem to have put a strain on some of the public areas, such as long queues for the restrooms after dinner and at the finish of the performance in the Theatre. There was an excellent singer/pianist in Crooners, Daniel Oliver but again seats/tables were at a premium. Food quality in the Provence dining room was excellent,every night and the service superb. The Horizon Court buffet was plentiful but noticed that the seating along the sides started to be cordoned off around 3.30, to set tables for evening meals and the Crab Shack, which meant that if you returned from a shore trip around 4.00, again difficulty in finding a table. Was really looking forward to visiting Istanbul and booked an excursion with SPB Med, who we had used in the Baltic/ St Petersburg on a previous cruise and they were really good. Would recommend this company for Baltic and Med excursions. Also booked Rome in a Limo for an excursion from Livorno to Pisa and San Gimignano which was also good value - especially the lunch/wine tasting (14 wines !) but this was extra/ Also used RiL for transfer to Rome airport at 32 euros pp - much cheaper than the Princess service. Cabin steward was excellent and kept our cabin in tip top condition. Overall we thoroughly enjoyed our cruise, but think that Princess have tried to cram too many people on board without extending public areas, also missed the International Cafe, which I thought I woulnt Read Less
Sail Date October 2015
We chose this cruise for the itinerary. It was our first cruise so had nothing to compare it to and no idea what to expect from Princess. Overall, we were impressed and will definitely cruise again. Majority of the passengers were Brits ... Read More
We chose this cruise for the itinerary. It was our first cruise so had nothing to compare it to and no idea what to expect from Princess. Overall, we were impressed and will definitely cruise again. Majority of the passengers were Brits and Americans but also lots of Australians and Canadians. Most we spoke to seemed to think Princess were one of the better cruise companies. The food and service were excellent. Great buffet choice @ breakfast / lunch although it felt a bit like one of those all you can eat diners you get in Orlando. We had the Anytime Dining in the evening and the food was generally superb. We didn't feel the need to pay extra to visit the speciality restaurants. The one big disappointment was the entertainment. I was expecting much better but what we got was a bit like Butlins. We didn't bother with any of the Princess excursions as the prices were ludicrously expensive. With a little bit of research it was easy to DIY and a huge amount cheaper. Read Less
Sail Date September 2015
Princess changed our port days and times, which in Istanbul, turkey on their highest holy day of the year. Naturally, this found business closed and limited available shore excursions. No explanations given to passengers on why this was ... Read More
Princess changed our port days and times, which in Istanbul, turkey on their highest holy day of the year. Naturally, this found business closed and limited available shore excursions. No explanations given to passengers on why this was done. We felt the shore excursion office was awful! Rude staff, misdirections given . In turkey on our shore excursion booked thru princess, I was one of several guest with mobility issues who were left behind on the pier! First time I have ever been discriminated for being handicapped! I told Olga (the assit manager over shore excursions) that I didn't travel half way around the world to be left on the pier. When booked we were to have dinner for two in a speciality resturant. No coupon waiting in our cabin. We went to customer service and Lawrence (assit manager) had no record of it. He made a copy of our booking that stated we were entitled to this. Several days later we received an invitation to eat there. Made our reservation . Got to the Itilian speciality place and we were told we only had been granted dinner for ONE! After showing our unhappiness, we were told we could BOTH eat there that night. This will be our last Princess cruise! Read Less
Sail Date September 2015
We did the Eastern med cruise September 2012, on the Crown Princess, one of the ports I wanted to visit was Rhodes, but because of operational problems we could not dock, so I saw the Eastern Med cruise again for 19th September that ... Read More
We did the Eastern med cruise September 2012, on the Crown Princess, one of the ports I wanted to visit was Rhodes, but because of operational problems we could not dock, so I saw the Eastern Med cruise again for 19th September that included Rhodes again And Crete that I also wanted to see, the night before we were due to dock we got a letter to day our excursion to a beach on Rhodes had been cancelled, I was a sleep in the cabin and by the time my husband brought the letter in to show me the shore excursion desk was closed, so no Rhodes again, this was not the ships fault but the third party excursion company's fault partly, I asked the person on the shore excursion desk was it because of lack of interest or the weather report, she so no the trip was full so I said could she let me know why and I was told no. The next evening the weather became a problem for the captain, so he announced that we would not leave Rhodes until the early hours of the morning. Our trip in Crete the next day was at 7.00am so my husband set the alarm for 5.30am, he went down to the desk and said will we be going to Crete and was told yes, Approximately 6.30 to 7.00am the Captain said we would not be going to Crete we would have an extra day at sea, we where not the only people saying we could of had at least 6 hours in Crete, so why did it take 2 days at sea to get to Naples ??? Was it because of the extra port charges in Rhodes that he could not then pay for Crete port charges. What has made this so dissapointing is the fact that due to a health problem, this was my last cruise and the 2 places I really wanted to see. So thank you Captain for the dissapointmemt !!! The cruise on the ship was very nice food service every where was very good. As for the entertainment what entertainment !! The best night was the crews show. Sorry Princess that was my final !!? Read Less
Sail Date September 2015
This was our first ever holiday on a cruise ship, we choose Princess because it had the timing and visits we wanted. We choose a balcony room and paid full fare. I will keep this simple: A Cruise to us is nice food and entertainment ... Read More
This was our first ever holiday on a cruise ship, we choose Princess because it had the timing and visits we wanted. We choose a balcony room and paid full fare. I will keep this simple: A Cruise to us is nice food and entertainment 1: We were refused entry to the intermediate restaurants on formal nights (2) even though we dressed in the best we brought with us (Black suit and tie required) So ended up in the Buffet which was inconsistent in quality. (One night they counted 5 cherries per plate no lie) 2. The "Love Boat" theme is way past old - continues screening on one channel of captain stubbing and crew was just lame. 3. The timing of activities on the boat overlapped so after watching one show going to another event meant late arrival no seats or show ending 4. The cost of the on board photos is extreme way beyond a reasonable cost 5. On departure we were left at Rome without water in the sun and a 4 hour wait because of offloading time allocation. Good or better: 1. Staff are excellent they work there "guts" out for a pittance and 9 months servitude on contract 2: The at cost restaurants ($25) are what we should have had all along in quality The ship looks a little tired We will not be spending our money on cruising again based on this experience Read Less
Sail Date September 2015
We decided to do a cruise of the med for our 25th Wedding Anniversary and to be honest we were both not really looking forward to it as didn't know what to expect as used to relaxing on holiday and this was a port heavy cruise. We ... Read More
We decided to do a cruise of the med for our 25th Wedding Anniversary and to be honest we were both not really looking forward to it as didn't know what to expect as used to relaxing on holiday and this was a port heavy cruise. We stayed in Barcelona for 2 night before embarkation, with arranged taxi from the airport and the hotel and on disembarkation which was really efficient. The Hotel was upgraded as we wanted to be in the centre of Barcelona. On embarking we didn't get the wow factor we expected and the ships top deck looked tired and old. The outside cabin was on deck 5 and perfect as close to disembarking at ports, it met our needs, was clean and tidy and our steward was absolutely fantastic. We chose late traditional dinning which was something we were nervous about but it proved a great experience, a table of six with a couple and 2 female friends. Although a lot older than us we got on really well, they had lots of cruise experiences between them. The waiter was good and once I started to ask for recommendations my meals were really good, I made a few bad choices for steak. We ate in the buffet in the evening of formal nights as these were sea days which we wanted to relax and had really good food again. We had breakfast in our cabin most mornings as it was easier before trips and always arrived a minute before the time slot ordered. When used the pizza restaurant during one sea day which was a nice experience and it was empty at 12 midday, we liked the pizza on deck as well. The burgers on deck were not to our liking. Due to our dining time it was not easy to get to shows as they started at 10:15 to fit in with late dinning and we didn't always finish before then, if we wanted to go the show we told the waiter and he would make sure we were finished, but generally we didn't want to rush. We saw two different comedians and a magician all of which we enjoyed. I was expecting to see some shows but the one night we planned to go we couldn't get a seat. We did most of the quizzes which were mainly based around the discovery channel programs, but we enjoyed this and got to see similar faces each time. I also took part in the dance classes which were fun. We did the star gazing on top deck, but standing looking at the stars was not easy would have been better on sun loungers, also there was a lot of unnecessary information. There was less activities than expected but we put this down to the smaller size ship. The jewellery shop is a waste of space and the staff not pleasant, we had a gift we had to collect and we laughed at as when collect it was $200 off gold items. We were given champagne and chocolates as a present from my mother but these arrived as vouchers which we had to exchange, she was told they would be waiting in our cabin so not as special as she had expected. We planned trips at most ports with cruise excursions but planned to stay on board and relax when in Toulon and Kusadasi, where we felt we had the ship to ourselves. We booked trips as we thought this cruise would provide us with the opportunity to see a lot of places which we did and thoroughly enjoyed. The drinks were an issue as used to all inclusive holidays although had a soda package for myself, my husband didn't as due to heavy port stops wouldn't have been good value. We had cocktails which were good and made use of the happy hours. In summary we enjoyed our cruise but would have liked to have been with more people our own age 48 and 51 as most people were 70+ although young at heart. We came to like the ship due to its classic feel and size having gazed at others in port. Very efficient at ports and all staff were really friendly and helpful. Not decided on whether we would do another! Read Less
Sail Date September 2015
We picked this cruise by price and destinations. We flew to Istanbul on an afternoon flight arriving about 5:30pm; the ship did not leave until 23:00 hrs. Take our advice and try not to travel on a weekend as the traffic is tremendous and ... Read More
We picked this cruise by price and destinations. We flew to Istanbul on an afternoon flight arriving about 5:30pm; the ship did not leave until 23:00 hrs. Take our advice and try not to travel on a weekend as the traffic is tremendous and it took nearly two hours from airport to the cruise terminal. As we were late we almost walked straight in, and within a few minutes we were in our cabin together with our cases. We had a balcony cabin next to the rear lifts handy for the buffet and the fusion lounge; we did not notice any noise from the lifts. Joel was waiting for us and with a font of knowledge and tips. We soon renewed our layout memories and after a good dinner in the buffet we turned in early. The next day was a ‘sea’ day which enabled us to adjust to the extra two hours time difference, we did all the normal activities run by a brilliant entertainments team – I was glad to see that we were giving jobs to some of the ‘Colonists’ - we were soon caught up in activities like Trivia, taboo and Scattergrams, which may seem boring but when you’ve got passengers from all over the world it became hilarious. In the evenings there were game shows very familiar to the British, copies of mr&mrs, blankity blank and family fortunes. The theatre put on some good and varied shows from Mime, comedian, vocalists and not to mention the princess dancers and singers who put on some Broadway standard shows. The weather was fabulous our complete cruise, the sun beds and pools never seem to empty. They also became handy for watching some of the latest films with free popcorn. Being a couple of pensioners we did not take part in the more vigorous activities. Including learning to dance, ball or line. I’m afraid even a well equipped Gym couldn’t temp us. We tried both types of dining, the main dining room and the buffet. The main dining room was a bit disappointing the menu selection was poor and the alternatives looked good in name but when they arrived they were often only tepid and didn’t look inviting. On formal nights we ate in the buffet on the Lido deck which we found to be hotter, more varied and you can have as much as you liked. For the weight watchers there was a good assortment of salads and loads of fresh fruit daily. On this cruise we found waiting staff to be superb willing to chat (if not busy) and tell you all about the homes, it went to show what can be done we a few friendly words. They were always willing to fetch drinks or help someone with difficulties. Having done quite a few cruises we have managed to visit all the tourist sites in the Med at least once so now we’re happy going for walks around the port area or local town and seeing how the other half lives. Read Less
Sail Date August 2015
We sailed on the Emerald from Istanbul to Rome. This was our 2nd cruise having sailed on the Ocean Princess last year. First, embarking was a breeze. Took us about 30 minutes. We stayed in Istanbul a couple of days before getting on the ... Read More
We sailed on the Emerald from Istanbul to Rome. This was our 2nd cruise having sailed on the Ocean Princess last year. First, embarking was a breeze. Took us about 30 minutes. We stayed in Istanbul a couple of days before getting on the ship. If you have concerns about Istanbul, don't. What a beautiful city. We set sail at night. The ship is beautiful. Our room was a perfect size with nice closet space. We were on Caribe deck C515 with a very large balcony. 4 chairs and a table. Perfect. Dinner was the 2nd seating and Na was our server. She was brilliant and the food was consistently good. I only had one meal that was not great. They tend to cook beef longer so Americans beware on medium vs. medium rare. The nightlife was ok. The Skywalker Lounge was large but the DJ kept playing annoying pop music that was not appropriate to the age of the people that were in the room. He did not seem to care. The other venues were great. Don't miss the Fish and Chips lunch during the cruise. Best lunch on the ship!! Used the Sancuary and this is certainly worth the extra $$ when you are a day at sea. Very relaxing. Ports of call - Mykonos - wow - Malta (go to Mdina) - Sicily (go to Taromina) Naples (go to Capri) and finally Rome. We did some of the excursions but they were very long days. Next time, we may just do our own thing. Also - note that the internet connection was very poor and expensive. Unplug and unwind. You know you had a good cruise when you are already looking to book your next cruise. Enjoy the Emerald! Read Less
Sail Date August 2015
My husband and I traveled with the Emerald Princess August 15th 2015 for a week eastern Mediterranean cruise. We've been on a selection of previous cruise lines including RCCI oasis of the seas, Carnival, Thompson, Norwegian, ... Read More
My husband and I traveled with the Emerald Princess August 15th 2015 for a week eastern Mediterranean cruise. We've been on a selection of previous cruise lines including RCCI oasis of the seas, Carnival, Thompson, Norwegian, Celebrity X. Our ages are late 40s Embarkation Rome Port of Civitavecchia was very smooth and professional and fast we arrived at one and proceeded straight to our state room B753 aft everything easy and our luggage arrived about two hours later, The state room We had a balcony room and was a bit dated but clean well presented large bed flat screen TV with lots of channels to suit most tastes modern movies children's channels,and of course the aforementioned Love Boat on loop,hairdryer was very good and vanity unit fine too, shower room was small but enough space for all your ablutions etc,there is shower gel and shampoo in pump dispensers in the shower, large walk in cupboard with plenty of space for clothes and enough wooden hangers for both of us, Our large luggage easily went under the bed, We found the bed to be a bit firm to our taste and asked our room attendant Resty if he could get us a pillow top topper this was provided for promptly and made a big difference. The balcony had four chairs and small table and was ok for the space. Ships description The ship itself has a demographic of 60s+ and this is catered for in its style and music and entertainment,the style is 90s and elegant but dated in these times of modern ships, Cruisers where European Americans and quite a lot of Australians, this cruise class is between a carnival and Norwegian cruise style, Staff Previous reviews have mentioned bad and off staff we found the opposite every member we encountered was friendly could not do enough for you from Resty our room attendant to Darko the head waiter who provided a chicken curry for one of the nights to Dordes who served us at the sanctuary in the morning and Crown Grill at night all courteous at all times. Food and Drink We had the premium drinks package and found it was value for money and had no problems getting any top shelf drinks at all bars, And at dinner we could have 40% off any bottle of wine under $100 We ate at Michelangelo restaurant a few time anytime dining it was fine nothing great but ok, Also we ate at the Italian restaurant Sabatinis found the service slow and food not worth the extra $25 a head. The Crown Grill we went to twice and food here was excellent I like rare steak and lobster was perfect too well worth the extra cost. We also ate in horizon in the morning and selection was good for breakfast.we found lots of tables at the rear of the restaurant and sometimes sat outside overlooking the pool area. Pool area There where a few pools one at the stern an adults pool and two on the top for children and one of those had a movie screen that we did not use. On the bow of the ship is the sanctuary area we used the pool but not the Spa and gym they looked good but we never used it, we did use the upper area with thick padded beds for sunbathing this costs $80 per person per day we had to book our days in advance especially the sea day,the staff provide healthy style food and afternoon tea,loved this area and wish every ship had one. Entertainment Entertainment was very outdated the only show I enjoyed was the Tom Jones tribute that was excellent. Piano bars classical music in the piazza Adagio bar even the Wheelhouse bar all dated and very boring need a bit of life in them,needs new probably younger entertainment officer even people in there sixties and beyond want to hear a mixture of music though the years. The night club caterers to 20 something's and was appropriate for them. Conclusion disembarkation we chose walk off disembarkation and was easy and effective no problems at all. If you don't mind an older style then and 70s nights then this is the cruise for you,the itinerary was great Read Less
Sail Date August 2015
Embarkation was a bit fraught as the staff ignored any priority stickers and still sent you to the long line instead of the correct one. Ignored her and went to Priority everything went well. Nice room - poor steward She was almost ... Read More
Embarkation was a bit fraught as the staff ignored any priority stickers and still sent you to the long line instead of the correct one. Ignored her and went to Priority everything went well. Nice room - poor steward She was almost invisible and could not make a bed to save her life. She was great at pass the buck [- contact housekeeping - she would say for anything you asked. Not that this spoilt our cruise we just ignored the problems and sorted them ourselves We had a traditional late sitting table and a nice group of diners except on lady would ALWAYS come 10 minutes late which made getting to entertainments more difficult. The meet and greet was a hoot Not a great many of the promised roll call members turned up but those who did really enjoyed the visit of 15 of the top officers including Captain and first officer (with his little girl) and the CD. They stayed for about 1.25 hours and talked one to one with everyone there Such a friendly group. Thereafter during the cruise they would recognise us and use our names when greeting us. The first two weeks we had a pair of waiters who did not know their jobs and insisted on stretched across anyone who was actually eating to give something to the next person (what happened to silver service rules?) Nothing was said but the last week we had another pair who were marvellous and so helpful in every way the atmosphere of our meals changed immensely. The food was not the best we have had from Princess but still good. I was surprised and disappointed that there was no Greek night although it was a black sea and Greek islands cruise. The Chef advised when asked that their menus came from head office and they could not change them - strange I think considering the itineraries. I did request lamb shanks for a meal one night giving 48 hours notice - but they were not available. The entertainment was strangely timed and therefore mostly the late sitting diners could not partake in much except the late shows. Even the final Bingo was scheduled for 3/4 hour after the late dinner started No way could we take part. The dancing shows were good but the comedian was poor and the ventriloquist spoilt his show after a first good half then it went down hill as he got badly blue. The ports were very close of course being the Med and every day was a hectic tour with loads of walking and climbing steps but although exhausted we had a fantastic time. I had been honest and given in 2 bottles of Brandy for collection at the end of the cruise and it took me two hour to find these bottles which were not delivered in the normal way and I was waiting to finalise my packing., Eventually they were found IN THE LOST PROPERTY!! Disembarkation was easy no lines and our taxi was waiting for us on time Read Less
Sail Date August 2015
My wife and I have been on four cruises prior to this one (three with Royal Caribbean and one with Princess). We chose this cruise on the Island Princess for the itinerary (Barcelona, Toulon, Florence, Rome, Naples, Mykonos, Istanbul, ... Read More
My wife and I have been on four cruises prior to this one (three with Royal Caribbean and one with Princess). We chose this cruise on the Island Princess for the itinerary (Barcelona, Toulon, Florence, Rome, Naples, Mykonos, Istanbul, Kusadasi, Athens, and Venice). We wanted to get a feel for various parts of southern Europe. I have traveled extensively through Europe but my wife had never been. So, we took big/long excursions in each port except for Mykonos. The excursions were great. Everything was scripted and timed. We did not wait in any lines and we really did not experience any traffic delays. (Some folks said that was because we were traveling in August and all of the 'working' locals in each city were on their August 'holiday'). Anyway, each of the excursions were very good, especially with the use of the radio receivers so that you are not required to be right next to the guide. Since we knew we were taking long excursions, and that we would be tired in the evenings, we really did not care about the amenities and shows on the ships - though everything seemed to be nice. The food was excellent and plentiful, so we were happy. Read Less
Sail Date August 2015
We originally looked at taking a bus tour through Europe, but if you only have a short time and want to see a lot of places, a port intensive cruise is the way to do it! Get waited on hand and foot, go to bed in the same room every night, ... Read More
We originally looked at taking a bus tour through Europe, but if you only have a short time and want to see a lot of places, a port intensive cruise is the way to do it! Get waited on hand and foot, go to bed in the same room every night, no packing and unpacking, and wake each morning with somewhere new to explore! It really was the best choice. We had two sea days, and we needed those to sleep in and recharge, ready for the next adventure. Embarkation was easy, we were told between 1pm and 5pm, turned up at 4pm and were on board with no delay. We had Anytime Dining which worked well. We noted some people had to wait for a table if they asked for a table for two, but we were happy to share and were usually seated straight away. The only time we had to wait was on a formal night, then we were given a buzzer and were called back after only about 15 minutes. Service in the Bordeaux dining room was good, with a nice menu choice each night. The food was generally quite good. We also ate in the Horizon Buffet a couple of times. They had a good choice and were open until midnight. You could have a full meal or just a salad, or just fruit, or a selection of cheese and crackers/bread or just go for the desserts, it was very easy. There was also no rush, you could stay there as long as you wanted. One day we met a nice couple at breakfast and were still there for lunch! For some reason they have the best cup of tea in there too, maybe the water was just the right temperature, I don't know exactly why, but it was good! I saw the Bayou show in the Princess Theatre, but that's the only show I saw in the evening. The other nights there were singers or a comedian or a musician, and none of them sounded very appealing. I may have been missing out on a really good show, but it was my first cruise and I was expecting more production shows like the Bayou one, not just a singer. That could be my error. We went ashore on all port days, and every time it was well organised with no delays. I hadn't been on a cruise before and was imagining 2000 people lined up for ages all wanting to get off the ship at the same time, but thankfully it wasn't like this at all! It was all quite quick and well organised to get off and then on again at the end of the tour. It was also lovely to be welcomed back on a hot sticky day with a glass of cold water and a cold wet cloth, a nice touch. Disembarkation - we had heavy bags and didn't relish the thought of getting them up and over the bridges in Venice, so paid the $44 fee for the Princess transfer. It was great for our bags - they showed up at our hotel later on, but not so great for us. We had to sit and wait quite a while before our water taxi took us, I'm not sure why but I think someone was late and we were waiting for them. Our transfer was to the train station, but we were dropped off on the other side of the canal and we had to walk and go over a couple of bridges to get to the station. It would have been quicker and easier for us to send us luggage that way and then go and take the $1.50 people mover. That's a minor complaint though. Ports - Barcelona - we had three days there before the cruise, and I would encourage people to take four or five days. It is a beautiful city and there is so much to see, three days wasn't enough for us. Book ahead for attractions if you can or take advantage of the Skip the Line QR code signs where they have them. We used the HOHO bus while we were there, and also took an organised bus tour up to Montserrat, which was lovely. Toulon - we took the Princess excursion to Saint Tropez. The bus trip wasn't bad but our guide was a bit annoying. We had the choice once we got there of going off on our own or sticking with the guide for a bit of a tour, and we decided to go off on our own. There was a market and lots of shops, and the shore to look at. There were also thousands of other tourists and it was stinking hot. It was nice to see and I'm glad we went, but that's one box ticked - I don't need to go there again. Livorno - we took the Princess excursion to Florence with time on your own. This excursion was excellent, even though our bus broke down and we had to wait half an hour for another one! Our guide was excellent and knew her stuff. She guided us around the main attractions and told us lots of interesting information about each place, and then we had time on our own and met up with her later on to go back to the bus. Civitavecchia - we booked a private tour here, from Drivers Guide Services. Claudio picked us up at the port at the appointed time and we were in Rome in one hour (not much traffic because August is apparently when they take holidays over there). He took us straight to the Colosseum so we were there before the crowds got too bad, and spent the rest of the day giving us a wonderful tour of the city and history lesson combined. I wouldn't hesitate to recommend tours from DGS. Naples - we had another Princess excursion here - the Ultimate Bay of Naples - Pompeii, Positano, Sorrento. Again we had a very nice guide and driver in a small bus - maximum 16 on this excursion. Our guide was very informative and we had some time on our own in Positano (beautiful!), then more time on our own in Sorrento before we met up to go to a hotel for a nice five course lunch (included in the tour), then on to Pompeii. I was thinking it would have been better to go to Pompeii first before it got too hot, but later heard from other cruisers that Pompeii was much, much busier first thing in the morning, so I'm glad our tour went this way around. Pompeii was amazing, and also amazingly hot! Very hot and humid, you must take a hat and water with you on this tour, and the hand fans that the souvenir shops sell everywhere help too. Mykonos - wow, so beautiful here! We docked and Princess had buses outside waiting to drop us closer to town. There were probably other ways of doing it, but it wasn't too expensive and it was easy. From there we just walked around on our own and found our way over to the windmills and had a look around the town. It wasn't a long stop here, so we didn't bother about trying to go and visit anywhere else, we just stayed in the town. Istanbul - we had a private tour booked here too - through Ephesus Shuttle. Our guide met us and was very good, very informative. No payment until the end of the tour, and I wouldn't hesitate to recommend them. Unfortunately we were there on a Friday so missed out on the Blue Mosque, but there's still plenty of other things to see. The tour operators can change their itinerary a little for you too, if you wish to see something different. For instance we went to Topkapi Palace and wanted to include the Harem section, which they did for us at a small extra cost to cover the tickets. The Grand Bazaar wasn't anywhere near as busy as I expected, and things were quite expensive. I didn't buy very much there at all. Kusadasi - we had another private tour booked here, again through Ephesus Shuttle. Ephesus is amazing, well worth going, and the drive out there is lovely too. Include the Terrace Houses if you go. Turkey is beautiful. Our guide was very informative again, and very nice. After the tour we stopped in Kusadasi and did a little bit of souvenir shopping. Expect the hard sell though. Athens - we did the Princess excursion Acropolis and Time on your Own in the Plaka. Whatever you do, don't miss out on going to the Acropolis if you haven't been before. It is not at all like I expected, there is so much more to see than just some ruins! Our guide was lovely and once again, very informative. Climbing to the top wasn't too hard because there are several stops on the way up where the guide explains what you are seeing. Once you get to the top, the view is well worth it. Make sure your shoes have good grip, it is a bit slippery in some places. After we left there, we had a bit of a bus tour around Athens which I was not expecting. We went past a number of interesting sites and buildings, and had a short stop at the site of the first modern olympics so we could take photos. Then it was on to the Plaka. There we had a look around at the shops (lots of souvenir shops) and had some lunch at the restaurant recommended by the guide (Hermion/Epmeion). The restaurant was quite nice, but the food was pretty average. Venice - we had an extra day in Venice so didn't do any organised tours here, we did our own thing which worked out fine. Princess had a $29 return water transfer to St Mark's Square, but we just took the people mover for $1.50 and walked from there, discovering things as we went. Read Less
Sail Date August 2015
We spent 28 nights on Emerald Princess August/Sept and had a fantastic trip as did many others we befriended on the cruise. The ship and crew were absolutely fantastic and most were happy to have a chat and some even gave us advice re how ... Read More
We spent 28 nights on Emerald Princess August/Sept and had a fantastic trip as did many others we befriended on the cruise. The ship and crew were absolutely fantastic and most were happy to have a chat and some even gave us advice re how to get around in ports we were doing on our own. The ship is lovely and we can't understand why it is being refurbished soon other than to modernize some areas. We found all areas clean and tidy at all times. We ate most of our meals in horizon court as we did not want to be spending a couple of hours in the dining room and prefer to have sun and fun. (We also get over listening to people bragging about how many cruises they have been on etc, etc you would think it is a competition). The food was tasty and the variety at every meal extensive. Others also expressed the same thing. I do not know what some people expect...we often ate at the back of the ship to enjoy the view. We never found any area crowded.the meals we had in the formal dining room were of a high standard and everyone was friendly and worked hard to please people around us. We and others noticed a minority of cruisers who just don't know how to enjoy themselves and pick everything . Honestly do they have a slave at home?, the way they act and complain you would think so. I heard one person whinge to others that their cabin steward did not put fresh ice in their fridge. Boohoo. All they had to do was make one call and it would have been delivered OR they could get some from an ice machine. We loved the international cafe and every dessert on the ship was the best and tastiest we have had. Before we left we thought we would avoid pastries/desserts etc so we would not put too much weight on and decided most cakes etc look good but taste the same....well we broke our rule as every mouthfull was devine and by the amount of people constantly lined up for the treats they obviously thought the same. The only thing I do slightly agree with is some of the evenings were light on entertainment however we were on 28 days..and to be honest with our extensive port tours etc were too tired to stay up late but I do understand some people go for the nightlife. Korey Simon was on the last week of our cruise and was brilliant. So much fun we did stay up late and regretted it the next day... lol. I also want to comment re the formal nights. There were 8 during our month on board and we only attended 3. Live and let live. Not everyone wants to get tizzed up and attend. Once again it seemed like a competition between the women as to how OTT they could be. Not everyone's scene. so if you want to get dressed up fine but don't be rude about those who don't want to. Everyone's holiday is exactly that, Their experience not yours. Congratulations to all at Princess and we would not hesitate to recommend people to cruise with you. We will be back. Every minute of every day is up to you to make the most of it. life is too short. We thought all the trivia sessions were fun with David from the cruise directors staff and Cassie etc Read Less
Sail Date August 2015
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a ... Read More
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a complete lack of concern. The bedding looked like they had cleaned the floor with it and the bathroom towels were ragged and tattered. We have cruised Princess several times before although it had been three years ago this time and the difference was shocking. For those of us who enjoy the late seating dining this unbeknownst to us eliminated the evening shows. Show times were 6 and 7:30 instead of the traditional 10 PM show after a nice dinner. The entertainment was nonexistent. The Princess Employee Talent Show are you kidding me you could hear the dogs barking 60 miles away in Istanbul. The first full day was a day at sea and we tried to go up to one of the pools but there were no towels left so we got to sit on the dirty deck chairs and watch the unsupervised children strangling one another as the played some version of "King of the Mountain". Jumping, diving, screaming and carrying on it was a complete free for all. The toilet in our stateroom stopped working and the list continued. We were in shock as I began to think that somehow I wound up on a Carnival ship. I wrote a letter and emailed it to Princess corporate. About 48 hours later I received a telephone call from the Customer Services Director stating that he had heard from the home office and want a meeting with me. With nothing to lose and hopefully something to gain I agreed. We discussed the aforementioned issues along with horrible food both overlooked and undercooked, the free for all buffet on the Horizon Deck and the fact that you had to just about beg to get a glass of lemonade from the staff. There were people complaining every time we turned around. These were legitimate complaints and for the many that tried to speak with someone on staff they told how they were ignored and dismissed. At the end of my meeting the Customer Services Director requested that I meet with him again the second week which I agreed to do and I never heard another word from him. We decided to purchase a photo taken on one of the Formal Nights and as usual we saw the $19.95 sign but when I went to pay for the picture I was charged $24.95 and when I asked why the increased price the response I got was that it was a portrait. Seriously? How about the dry cleaning that came back in a ball of wrinkles? The ship is due to go to the yard in October which is probably about 6 months later than it should have. They requested that we complete a post cruise survey and as you can probably imagine I was more than happy to respond albeit not what they wanted to hear. I even attached a letter elaborating on our experiences leaving the door open for some type of resolution but all I got was a telephone call from someone in California identifying himself as the people in charge of dissatisfied passengers thanking me for my input. Are you kidding me over $10,000.00 spent and I get a "have a nice day." In a nutshell the cruise was a disaster and Princess completely dropped the ball this time. I cannot begin to tell of the frustration I feel with this cruise and this company. If your considering a Princess Cruise don't until they get straightened out if they get straightened out. Simply put we got ripped off! I will never ever do another Hop On Hop Off "Medley" cruise again and I'm very doubtful we will set foot on another Princess Cruise due to their give a heck attitude. Read Less
Sail Date July 2015
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