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79 Princess Eastern Caribbean Cruise Reviews

We chose this cruise line because it touted it's high tech Medallion and Medallion related apps (downloaded) from home, all of which malfunctioned. Ocean Compass and Ocean Now required us to sign in repetitively, and frequently told ... Read More
We chose this cruise line because it touted it's high tech Medallion and Medallion related apps (downloaded) from home, all of which malfunctioned. Ocean Compass and Ocean Now required us to sign in repetitively, and frequently told us we had disembarked, were not onboard... we were seated by the main pool on Deck 15. IT staff onboard could not resolve the issue..we were finally told it was the make of our phone....and that upper management knew. They knew and did not inform passengers pre-cruise. Very poor. Entertainment mediocre at best. Food fair unless you wanted to go to non-fare included restaraunts. Anytime dining means 7:30-9:30 PM . Oppressive smell of sewage emanating from the Spa on Deck 16. Do not recommend snorkeling excursion at St. John's...passengers poorly monitored for safety. We have been on several cruise lines, including Disney. This was the worse cruise we have ever taken. Never again. Read Less
Sail Date July 2019
This was the first time and the last time we will ever cruise with Princess. We were on the Caribbean Princess. Our toilet wreaked of urine and the sink water as well!! The balcony furniture was broken. The staff refused to replace the ... Read More
This was the first time and the last time we will ever cruise with Princess. We were on the Caribbean Princess. Our toilet wreaked of urine and the sink water as well!! The balcony furniture was broken. The staff refused to replace the broken furniture. We found a shopping list to a girls mom from 2018 under one bed because I pulled a mattress out from the wall looking for a remote. It had a ton of trash and candy under that bed. The bathroom shower had lots of cracks in it and the floor grout has darkened from probably water and algae (grime). We slept pretty well because of the nonstop vibration and rocking of the ship! Thankfully I don’t get seasick! They showed a movie twice on the “movie under the stars”! All of the movies they showed had been out for months! I gifted this cruise to my dad and my best friend. My dad had never been on a cruise. I’m disappointed that this is his memory of what a cruise is supposed to be like. We’re going to Hawaii next!!! ON A CARNIVAL CRUISE SHIP!! Yes I know carnival owns Princess but they operate so very differently. Also, the Bahamian waters were cold! The water animals refused to show up!! People were just really disappointed! Yes I know they can’t warm the waters or call in the sea turtles. But it put a damper on everyone’s moods. This ship needs an overhaul on the interior badly!! The waitstaff has zero personality! All but one! This cruise was a disaster!!!!!! There isn’t a live band on deck throughout your cruise! So there is absolutely zero feel of the Caribbean!! Read Less
Sail Date June 2019
I was told that Princess was on par with Celebrity which Ive been on Equinox twice, and traveling with friends, this seemed to work out best for their needs with 2 teenages. I will say, when we arrived at port, this was the quickest we ... Read More
I was told that Princess was on par with Celebrity which Ive been on Equinox twice, and traveling with friends, this seemed to work out best for their needs with 2 teenages. I will say, when we arrived at port, this was the quickest we ever boarded, and I thought this was going to be a great cruise... boy was I wrong! Our cabin was warm at best, with the thermostat as low as it could go. Our friends had one cabin down the corridor and you could feel the temperature drop 10 degrees half way to their cabin. Their cabin was nice and comfortable unlike ours. I shut the drapes and kept the balcony door closed to try to cool things down but to no avail. My friends aaid to say something. So we went to the customer service desk where they ssid they would check it out. The room steward kept asking if they came but I I never saw anyone or get any reply or notification. I called front desk to see if I could get some Ice as the refrigerator was warm. I was told it was more of a bottle chiller and not a fridge. I asked for Ice and they said to call the room steward, his number is on the desk. I told them it wasn't but he insisted it was. I told him the room steward said he was going to bring the card later when I had asked for ice, but neither had arrived. The front desk reluctantly stated they would send up some ice as I had medication to keep cold. Half an hour later still nothing, so I went to get some ice. The room steward sees me with the ice bucket and comes to grab it from me and says he will get it for me. Next day still hot, complained again, was told they came to room at it was within operational parameters. Thats when If I didn't know Princess was owned by Carninval, I would have known with that useless generic answer. But it gets better. I complain again, switch my cabin, my friends have air and I need some, the heat can trigger some bad headaches, but they have no other cabins. The person at the desk says she will try to find a fan! It made it only slightly less unbearable. Princess Cay. They turn off the water at 2pm and if you want to prevent heat stroke or dehydration, buy a bottle at the bar! Unbelievable! Back on board. We have not been able to enjoy the view or balcony as we are living in a cave. Drapes closed. Afraid to open the door to the balcony and let the heat in. Went and complained again, this time I asked what do I need to do to get off the ship in St Thomas and fly home and get a full refund! The man at customer service says He doesn't know but will find out. Next day I have hotel manager, the customer service manager who found us a fan, an officer from engineering I think and the guy from maintenance all in our cabin, suddenly they are able to drop the thermostat a couple of degrees! Meanwhile, it must be 90 in the elevators, it felt like 95 in the lobby to the elevators, and it was so humid in the elevator I asked another passenger if he was enjoying the portable sauna. Later in the cruise, the art show auctioneer said they have been working on the ac all week and it was the first time he held an auction in a sauna, yet everyone says the ac is working properly. It was getting hot all over the place. Took 4 days to find a server at dinner that served appropriately! Women first, then the teenagers, then the men. Went to specialty restaurant for more upscale dining, service lousy, no tablecloth, served men first, women last, never checked on things, when he said eggplant when placing a dish in front of my highly allergic wife, we all said wait, she's allergic to eggplant, and he says i never said eggplant, yet 4 people heard him say it as clear as day, and not once did he ask how everything was or if we would like more bread, and when the desert was suppose to have a frozen center yet 4 out of 6 of the deserts had a warm melted mess inside. It was just horrible. Thankfully we reserved the section with the waiter we found for the restbof the cruise except the last night when they refused to take the reservation. The other servers and the rest of the staff all seemed like we were interrupting them, bothering them, or when they asked if we wanted anything, it was as if they were angry when we said yes! There were very few examples of good service, the ice cream was ice milk and horrible, the ice cream in the dining room tasted like they took the ice milk from up too, mixed in some flavoring, then refroze it. Don't ask about the shows, as we never got to see one. It was probably because the kitchen was so slow to send out food that it was a good two and a half hours for us to have dinner. One day it was full and too hot to stand, the next show had the doors closed and a sign said full, the one day we got in early and made it to the theater, they had the doors closed and they said they had some technical difficulties but were doing a sound check and would let us in shortly. Well we stood for half an hour, then they let us in, then we sat for another 20 minutes before the lights went down and the cruise director comes out and says they had some technical difficulties with the stage, blamed it on the waves yet it was the smoothest sailing Ive ever been on, and says that the technical staff has been working on it but said there was no way to fix it and due to safety, they were replacing it with a last minute replacement by one of their performers and brings out the lounge singer to do a tribute to Stevie Wonder... banging on the keys something awful, it was horrendous. It would have been proper to inform us of the switch before we waited almost an hour for something put together in 45 minutes. We went to see the drag Queen show in the nightclub, those are usually funny and raunchy and a good time, this was just bad. He went to do a quick change and was on the second verse singing off to the side and struggling to get changed even with help. I asked slmebody which pool was open, he said none, eventually I found the one that was open. The entire cruise director staff seemed unorganized and even rude at times. The cruise director wasnt even sociable, it seemed like nobody really could care less. That waitor we found was surprised and in disbelief when we told him he was the only decent service we found on the ship, he almost cried. The food was jot very good everywhere we went, pizza was wait and get so so pizza, took forever to get items replaced when they ran out in the buffet, the hot stuff was cold, the cold stuff was luke warm, and the couldnt even cook the eggs correctly, and the guy running the omlets was too busy foing too many things and talking to coworkers to do things properly, took my pager and then went on to fo other things while I stood waiting, then wanted to know why I was standing there, and then When I said he needed my food, and gabe him the number from the pager, he handed it to me like I was a bother, yet he just forgot to give it to me, but he also couldnt be bothered to apologize at all. And if you do not cash out your bank at the casino, it doesnt go back on your account, you would lose it, so make sure you cash out your casino bank. After 11pm, nothing available except a small cafe with limited pre-made items and coffee for a fee, no activities except the nightclub. Tried to go to the stargazing, sorry, we dont have enough equipment, maybe next time. Next time not in a heated dungeon with horrible staff from the dark ages... people on the ship who have taken Princess before have said it was not like this before, but I dont think I will ever do another Princess cruise again. I guess taking my money to keep the princess in her jewels is all they do! I cant see why anyone would take a Princess cruise based on this experience. Read Less
Sail Date June 2019
This was my families third cruise. I would not recommend this ship at all. The ship had a constant vibration at all times which made it hard to sleep at night. The food in the dining room did not taste good and there was not much variety ... Read More
This was my families third cruise. I would not recommend this ship at all. The ship had a constant vibration at all times which made it hard to sleep at night. The food in the dining room did not taste good and there was not much variety on the menu each night. On past cruises we have been on the service in the dining room was normally excellent, on this cruise we waited for quite a while on our food and had to ask for drink refills. In order to have good food you had to go to one of the restaurants with the cover charge. I was also disappointed in the lack of entertainment while at sea on sea days. The majority of the entertainment was trying to buy something. We were also supposed to have four ports of call and one of our ports was cancelled before the cruise began without any explanation. Read Less
Sail Date May 2018
Hello, this may be my first review on Cruise Critic, but i have cruised over 30 times and consider myself and my family seasoned cruise travelers. I will try to be as detailed as possible, and hopefully others will not make the same ... Read More
Hello, this may be my first review on Cruise Critic, but i have cruised over 30 times and consider myself and my family seasoned cruise travelers. I will try to be as detailed as possible, and hopefully others will not make the same mistake as us, by going on Regal. What prompted me to write this review? Well this cruise had to be the worst cruise my family and I have ever taken. Details: 1. we had a party of 7 adults and 4 children booked in 4 different cabins. 2. Cabins: Fiji Suite C101, 2 balconies on deck 10, and 1 inside cabin on the same deck. What was included? I will base my review mostly on the suite, and include some aspects that are relevant from other cabins as well. Princess website list of included suite amenities: https://www.princess.com/downloads/pdf/ships/PrincessSuite_eFlyer.pdf given, that some of them such as spa thermal suite options are not included. Upon arrival to the port, nobody had any idea about prior embarkation and two old men that welcome everybody with Princess badges specifically had no idea about it, on top were very rude and careless. Had to wait in line for everything with everybody, even at the check in. So something that should have taken less than 10 minutes, took over 2 hours. Keep in mind, we are traveling with 4 kids ages 13, 6, 5, 1.5 years of age. After this horrible wait, we finally made it on-board. Normally we are escorted straight to the suite, but this time, nobody gave a rats ass. After leaving our carry-on in the room, we decided to go on the upper deck to let the kids loose, however, there is a major problem. You have to wait for an elevator for over 30 minutes, before you might get lucky and squeeze in. They only have 3 sets and total of 14 elevator for 4000 passengers. Concierge, SPA, and rest of pre-planned reservations. Part of the services that are included are concierge services. Well forget about that. Tried calling 2 times with wait times of at least 30 minutes, and was just transferred automatically to front desk, who were completely useless. We tried to make reservations for the "free" specialty dinning on 1 day, but couldn't get through to anybody. During the rest of the cruise, I was only able to speak with concierge 4 times, and 3 out of 4 times were during last day at sea. they only have 1 concierge with limited hours for ALL the suites. Our concierge was very nice, when we got to speak to her, and did help us out toward the end of the cruise. Then we walked down to the spa, and tried to make reservation for massages for my wife and myself. Well guess what? 1 hour wait in line. Staff barely speak any English. $400 for 75 minute massage and they had the audacity to tell me that they only had one spot in 2 days. We agreed, also was promised as part of the package for massage to have access to the saunas before the massage. On the day of the appointment, we came down to the "great and luxurious" spa about 45 mins before our apt, to relax and enjoy the sauna before the massage. Greeted by rude Asian woman who can barely speak any English (Which is a trend on this cruise ship). I was given a key to go change and put on provided bath robe, but my wife was directed to the waiting area and told that they don't have any clean robes or shoes or lockers at that time. Wonderful way for a spa to welcome guests. After i changed, i join my wife at the waiting area, and questions about the sauna, to which i was told immediately that we have to pay extra. After requesting to speak to the manager and 20 minutes later, he decided to come and see us, and told us that sauna is not included and whoever promised us access was lying. so now we are sitting their waiting for a massage for 45 minutes. Our apt. was suppose to be at 4pm. masseuses came out at 4:15 and took us to the massage room. Their they questioned us for over 10 minutes and finally we were on a table and our "75 minute" massage began. However, at exactly 5:15, they stopped and said that it is over. We were highly disappointed. After we came back up to our rooms, i called the manager, and after his research he called us back 3 hours later, and said that we did in fact were shorted our massage, and the best he can do was to discount our rate 15% for a 45 minute massage that we received. I didn't argue and decided to address this issue with front desk manager later in the cruise. Two days later, i had a few minutes to stop by at the front desk, and after a short conversation with the frond desk supervisor, was told that I am out of luck, and that whatever spa manager said, goes. This is one of largest frauds that Princess is committing, since my mother-in-law went for a couple of massages and was shorted at least 15 minutes on each one as well. Management knows about this problem, and is simply committing fraud without even hiding it. STAY AWAY FROM THE SPA, or set a timer from the second that they begin, and leave it in front of their faces during the whole massage, because they just care about money. Also tips are automatically included, without an option to remove them, on top of your bill. Food Food was average on this cruise ship at best. Buffet had almost the same thing every day. Quality in the buffet was decent. We ended up eating there 5 out 8 days. Main dinning room has a very bad setup as well. When you make a reservation, you are still forced to wait for 20+ mins to get a table. Same time that other passengers wait who just walk in. We ended up going to Italian rest. on board, and presentation was good, but their pasta's are horrible. Very hard, and dry. Bar service is long, and our server didn't know any drinks, nor names of requested alcohol. Toward the end of the cruise, most of the fruits where either too green or stale. Bar Service and Drinks I don't drink a lot, but decided to opt-in for the unlimited package, just so i don't have to worry about anything. It costs $60 per day. However, they don't tell you is that it is far from unlimited. You can only have 15 alcoholic beverages per 24 hours, and can only order 1 drink at a time. This meant that you cannot get 2 of anything in 1 bar per order, even cheap purified bottles of water. I started drinking one of their higher end rums (Pyrat), but magically enough, that by the 2nd day, all of the bar ran out of the rum, and only had 5 dollar cheap rum. Most of the bar tenders only know 2 or 3 cocktails, and when asked to change one ingredient, just look at you as if you started talking to them in different language. Bring your own wine on-board, and enjoy it, since everything they have is not safe to consume, due to them mixing different alcohols together that have the same color. Casino: One of the worst ones I have seen at sea. Have about 10 table games, and 50 or so slots. If you enjoy playing anything larger than 5 or 6 dollar bet, they don't have it. Sometimes they open $25 bet Black Jack table. Every Blackjack is machine continued shuffled, and due to the company not being registered in U.S. they don't have to follow certain guidelines. So I think majority of people who played lost all of their money, with odds staggered so much against the players, that it is obvious, and not even fun. Some of the dealers are decent, most of them barely speak any English, and act as if they are doing you a favor by being there. Stop #1 - Princess private island in Bahamas. Tender stop. One more advertised perk of a suite is to get priority tender. I guess Regal staff was not informed of this, and had no clue what that means, because when we came downstairs, they put us in queue with the rest of passengers and was forced to wait for 30 minutes. Princess uses tenders from the island, they are staffed by locals, not Princess crew. Once we made our way to the tender, nobody helped us with stroller. Everybody was stuffed like sardines on the boat, and one of the local operator tried to force us to put all the kids on the laps. When confronted, he started swearing in front of the kids, and complaining. There were 2 Princess security officers 5 feet away, who said or did nothing to help. On shore, nobody was able to advise anything about activities or about beach chairs and umbrellas. I found one local who was in charge of the beach, and was told that every single umbrella was reserved and they had none available. This is absolutely ridiculous. We found a couple chairs under the tree, otherwise we would be forced to go back on to the ship, since everybody would have a heat stroke. On board, i purchased a liquor package that is suppose to be unlimited but later found out that i could only have 1 drink at a time, and max 15 alcoholic drinks per day. I can't get water and alcohol at the same time when weather is at 90 deg plus. Also water that is served everywhere including the cruise ship is purified cheap water, not is spring water, and only small bottles. 1 liter bottles are available and are excluded from "unlimited package" that cost $60 per day. After a very uncomfortable stay at the beach on the way back, we noticed something really scary: Bar staff at preparation to leave, took all open bottles of hard liquor and poured different types of alcohol in 1 bottle. Our whole party saw this, and staff didn't ever care to hide this. They were doing this on the concrete deck without any care for poisoning people, nor contamination. Last, I did not know that Drones are not allowed on the cruise ships, but nobody at security, or at check-in said anything even tough i was carrying it on my should the entire time. I recorded a few videos from the island, and never turned it on on the ship. When coming back from the island, security stopped me and forcefully confiscated the drone with a promise that they would bring it to my room the during the last night. This is fine, since it is their policy, but this should have been told to me during initial security screening in Ft. Lauderdale. I would have just left it in my car. Days 2 and 3 - at sea. During these days, there is not much to say. Ship was at capacity and since there are only two areas for people to hang out, it was packed and unbearable to even walk at. I walked in to see what kind of art hey had, and was told that I couldn't buy anything, and had to attend an auction to even have a chance to buy something. Jewelry store had a very limited selection, and packed as well. Forget about getting table for 11 people, barely found a 3 small tables across the whole buffet to sit in. Day 4 - St. Thomas US. V. I. We have been to the island at least 4 times. We didn't really want to do any excursions, but just go to the beach and relax. Once incident that happened made me very upset. We negotiated with a cab driver (open bus safari pickup trucks) that hey won't charge for the children, if they sit on the lap. On the way back, without saying anything at the pier, driver demanded full charge even though kids were sitting on the lap. So Don't count on them honoring your deal. Day 5 - St Marten Great stop, great shopping, good beach a short ferry ride from the ship. We knew the prices, and the beach, so nothing out of ordinary. If you want to purchase alcohol or tobacco, go to the large duty free store right at the main ferry dock. they have very good prices and selection. Also you know you will get more or less authentic items. Same goes for cheap things, buy them in the city. Everything in the port is marked up 1000% and no negotiations. Day 6 and 7 - at sea. Also nothing new to add except that forget about seeing any shows, unless you come to the theater 2 hours before show begins. They had 500 seats for 400 passengers, and nothing else. No other entertainment you can go to. Casino Day 7 - Disembarkation. Was rushed out from the suite by 8am. by the room Stewart. I called to the front desk the night before as well as in the morning, and was advised that my drone will not be delivered to my room, but needed to be picked up before the bridge when they scan my card out. Once we made our way down to the exit, security team that consisted of another 2 crew members, that did not speak any english, and was told that my drone will be at customs. After calling for supervisor, i was told the same thing. The security officers at that checkpoint were hiding their names, and would not identify themselves to me upon request. I believe this is a direct violation of Princess policy and unsafe for passengers, since anybody can put on security uniform and do whatever they choose. Obviously nobody knew anything about priority disembarkation. I think Princess has the worst luggage collection and customs setup ever existed. There are 4 large rooms with every-bodies luggage. Then all 4000 passengers are directed into 1 line to go through customs. Average wait time is 2 hours. Once we exited, after 3 hours of "priority disembarkation" I was very happy to get of and finish this nightmare. In conclusion, (if you got this far) I would say Princess really need to get their act together, and deliver proper and honest service. At this point, it simply does not exist, and if you are paying for any amenities extra, might as well save your money, and spend it elsewhere. I don't think I will ever consider Princess for another cruise, until i see some major changes. STAY AWAY if you want to have a good time. Read Less
Sail Date March 2018
Our cruise was February 18 to 25th 2018. Route was the Eastern Caribbean (Princess Cay, St. Thomas, St. Maarten) Our first impression was that the crew and customer service people were not very helpful. I feel that the tip system is ... Read More
Our cruise was February 18 to 25th 2018. Route was the Eastern Caribbean (Princess Cay, St. Thomas, St. Maarten) Our first impression was that the crew and customer service people were not very helpful. I feel that the tip system is unfair to the passengers and the attendants. Tips are automatically charged to the passenger’s credit card at the end of the cruise. This tells me everyone in a certain work group is given the same tip regardless of the level of service provided. We went to the Customer Service desk and removed the automatic tips so we could tip individually. We generally encountered too many people competing for too few resources; No chance of getting a deck chair unless you are willing to get out there at 6 am. Can’t believe that there’s not more “incidents” over this. Can’t anyone come up with a system that boosts customer satisfaction? Evening entertainment was way too short (30 – 45 minutes). Show quality was pretty sub-par. Too few seats in the theater. Better get there 40 minutes before the show if you want to get a seat. Anytime Dining option is a real joke. You don’t get anytime, you get a choice of the few limited times that they have in the dining rooms. Folks with dietary restrictions are out of luck. When you enter your restrictions in the “Cruise Personalizer” they don’t get communicated to the waiter. We even spent time with the maître d explaining the situation and he assured us they will get it right. Never happened. In general, the food was nothing to write home about. We had a balcony cabin on the Baja deck. The sea conditions for the first few nights were rough and windy but no hurricane. We had a lot of on and off banging of pipes or ductwork in the ceiling of our room and hallway. Neighboring cabins also complained of this. Bottom line, we didn’t get much sleep the first three nights. Doesn’t do much for my attitude on vacation. When we complained to the customer service desk we got a snotty answer that all ships make noise in rough weather. When I told this person I was going to put this in my review, she all of a sudden tried to be more attentive and that’s when I told her to see my review! The drain stopper in our sink was stuck shut. Had to wedge something in there to hold it up. Finally fixed after three days. If you are an exceptional dancer and like Latin and Ballroom, this is the cruise for you. The main gathering every night was in the Piazza area where couples danced to a very good band. Veterans, don’t forget to apply for the veteran’s credit when booking the cruise. Nobody tells you about this. Enjoy your cruise! Read Less
Sail Date February 2018
It was a gift. Although it was a gift, the person who paid for it realizes that he did not get good value for his $$ that he gave to us. We found the service staff to be unfriendly- Could use some training in customer service. We ... Read More
It was a gift. Although it was a gift, the person who paid for it realizes that he did not get good value for his $$ that he gave to us. We found the service staff to be unfriendly- Could use some training in customer service. We went on a shore excursion and when we discovered it was unsatisfactory (nothing like the published info on the Princess website); It was not worth any where near what we paid for it, When we mentioned the negative experience to the shore excursions desk on the ship, we were told in no uncertain terms that "there are no Guarantees in life and to basically tell someone who cares". So I would be very careful when reading what is published on the Princess website regarding their shore excursions. The food was barely etable. Selection and quality of the food did not have the same standard as other Cruise lines that I have been on many times. Would not recomend Princess and feel that our $$ were wasted. Read Less
Sail Date February 2018
We were totally unhappy with this cruise and I don't have enough room here to tell you about all of the things that were wrong. We had a balcony room and the door and the balcony were filthy when we checked in. The carpet was dirty ... Read More
We were totally unhappy with this cruise and I don't have enough room here to tell you about all of the things that were wrong. We had a balcony room and the door and the balcony were filthy when we checked in. The carpet was dirty and the whole time we were there (7 days and nights) the bathroom had a really bad smell to it. We could never get deck chairs to lay by the pool because they did not enforce their 30 minute rule for holding on to chairs there. The only time we had chairs on the deck was after dark for a televised Elton John concert. We went on one excursion for $49.95 each on one of our stops and it also was terrible--way overrated. We tipped our cabin steward on our own but were still billed $30.00 or more every day for gratuities. This cruise swore us off of ever going on another one. I must say that the first and only cruise we ever went on in January of 2011 on the Norwegian Epic was fabulous and I guess we were expecting something comparable on this one! NOT!!!!! Read Less
Sail Date January 2018
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs ... Read More
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs updating, was too crowded, disorganized, and actually pretty boring. I'm not into drinking or jogging around and there was nothing to do. Waited in endless lines at International Cafe. They canceled the main port, Turks and Caicos, and they actually thought that tendering to their private island (Princess Caye) in the Bahamas was a good idea! I didn't get off the boat because I don't like sitting on beaches. The previous cruise was infected with Norovirus, so they had to 'sanitize' the ship before we arrived. We couldn't get on the boat until 2pm and into our cabin until 3pm. I flew in early in the morning to be sure that I'd be there on time and all I did was sit around. No food or entertainment in their stupid "waiting room" at the pier. Never again. Read Less
Sail Date November 2017
The ship was too crowded and there were lines everywhere.It seems like the ship cannot accommodate the large number of passengers in the common areas like the lounges and atrium. The food was terrible (cold, poorly plated and tasteless). ... Read More
The ship was too crowded and there were lines everywhere.It seems like the ship cannot accommodate the large number of passengers in the common areas like the lounges and atrium. The food was terrible (cold, poorly plated and tasteless). The drinks were overpriced and poorly made. I was overcharged for drinks and when I went to customer service to have my bill corrected I was treated like a criminal. The shore excursions were a ridiculous waste of time and money. The history lectures were boring. The service was sub par .All staff need retraining on customer service. From start to finish, there was something very off about this cruise. Disembarkation is still a joke! We were given the wrong tags and had to go to customer service to exchange them. Our host in the platinum lounge disappeared for 30 minutes! I will not sail on another Princess ship any time soon after this disappointing cruise. Read Less
Sail Date March 2017
Most of the staff members were very rude, especially towards Americans. ( Very specifically, Frank at the Front Desk - when I questioned an erroneous charge on my bill he rolled his eyes and said "You must be American"). ... Read More
Most of the staff members were very rude, especially towards Americans. ( Very specifically, Frank at the Front Desk - when I questioned an erroneous charge on my bill he rolled his eyes and said "You must be American"). Constantly erroneously overcharged on our ship board account and had to go to the front desk everyday to question it and have them removed. This was our 2nd time cruising with Princess and we brought 10 people with us who had never cruised with Princess before, and are likely to never do so again. Also, my husband was served glass in his drink. They didn't care, and didn't offer an apology. The servers and staff members involved lied on their incident reports and we were lied to about the disciplinary measures that were taken to address the matter. This ship is not worth the additional price. They treat smokers like 2nd class citizens, putting the main smoking area on deck 17 at the very back of the boat away from the main entertainment and bars, with not so muich as even a built in speaker to offer any entertainment. The bar 1 deck below that serviced the area would close at 10pm every night despite there being 50-75 people there. Read Less
Sail Date March 2017
The ship was nice enough. The food was mediocre at best, except in the restaurants that charged extra. There were very few activities by comparison to other cruises I've been on. If you didn't want to gamble, you had very few ... Read More
The ship was nice enough. The food was mediocre at best, except in the restaurants that charged extra. There were very few activities by comparison to other cruises I've been on. If you didn't want to gamble, you had very few decent choices. Princess used to have Scholars at Sea, which was very interesting. The entertainment was fair. They had pretty good singers, but the shows themselves were not all that interesting. The cabin itself was okay, but this particular cabin had an almost totally obstructed balcony. The casino was the biggest rip-off ever! You could lose your money in a few minutes, with very few payouts that were of any consequence at all. It's also a very small casino, too small for the 200+ casino VIPs. I have been on many Princess cruises and have been very loyal to them in the past, but I won't go on another one. Read Less
Sail Date November 2016
It was an absolutely terrible experience. This is not a knock on the crew, they were fabulous. The cruise line's policies and actions towards guests is deplorable. My cabin was on the lowest deck, just above the ship's cargo ... Read More
It was an absolutely terrible experience. This is not a knock on the crew, they were fabulous. The cruise line's policies and actions towards guests is deplorable. My cabin was on the lowest deck, just above the ship's cargo hold. The crew was excellent at making a lot of noise during sleep hours. When the door was opened to allow the harbor pilot to board the ship, the noise was totally out of control. This was not restful at 0600. The cruise line's policy on wifi is atrocious. No complete package for continuous usage.There are no wine packages, although the wine is fairly prices. Their drink packages are outragesous, $56 per day, plus gratuit, and then only up to a preset value. Their customer service department in California only offered the words, "sorry" and then said that they weren't the cruise line for us. Complete indifference. Lastly, the ship was in sorry shape, lots of rust and pieces missing along the rails the entire voyage. Read Less
Sail Date November 2016
We chose this cruise, because there were ports we had not visited. The captain spoke only broken English and it was impossible to understand him. He also seemed like he did not want to meet the passengers, and tried to remain aloof ... Read More
We chose this cruise, because there were ports we had not visited. The captain spoke only broken English and it was impossible to understand him. He also seemed like he did not want to meet the passengers, and tried to remain aloof during functions. Poor representative for Princess. We were stalked by employee during the cruise. We felt very uncomfortable and it ruined the trip for us. Disembarkation took over four hours, which we consider unacceptable. We were also not advised that ground transportation to our vehicle was provided, how to get to it, etc. Poor communications. We had a very good cabin steward, which was the high point on the ship. We arrived at one port late due to mechanical/electrical malfunctions. We had to cancel our shore excursion. We did engage in a minor activity not sponsored by Princess. During our review of the cruise for Princess, they were excessively concerned about any competing business. Not really anything else (i.e. their performance.) I would recommend any other cruise line. Read Less
Sail Date January 2016
We survived the cruise despite numerous plumbing and air conditioning problems, both in the staterooms and public areas. The captain delayed our leaving port for several hours because of a problem with potable water (according to his ... Read More
We survived the cruise despite numerous plumbing and air conditioning problems, both in the staterooms and public areas. The captain delayed our leaving port for several hours because of a problem with potable water (according to his public address). Conditions went downhill from there. Passengers complained about non-working toilets or overflowing toilets; lack of hot water for some; lack of cold water for others; air-conditioning that did not cool; slowness of room and dining room service. The weather was wonderful, the ports-of-call(Turks and Princess Cays) enjoyable, and the passengers were as good-natured as possible with the infrastructure difficulties on board. We enjoyed the entertainment. We did not like the Horizon Buffet. With only one out of four stations open, most of the time, the lines were long to get food, and the selection available was limited. (Last month, we sailed on the Princess Regal and the buffet was so fabulous in selection and design, that I wondered how this could be the same cruise line). Dining room food was spotty in quality and taste (some very good, others awful). Crew seemed to try to give good service, but it was slow -- one evening 3 hours, another evening 2 and one-half hours to finish dinner. We definitely will never sail the Emerald again, and perhaps never again on Princess, because I question management's wisdom in allowing this ship to sail right out of dry-dock with such problems that affected the comfort of passengers. Read Less
Sail Date December 2015
Of all the cruise lines we’ve sailed on, we LOVE Princess the most. We’ve sailed with Princess 15 times, and this was our 3rd cruise on the Emerald Princess. Unfortunately, this cruise was nothing like we’ve ever experienced before ... Read More
Of all the cruise lines we’ve sailed on, we LOVE Princess the most. We’ve sailed with Princess 15 times, and this was our 3rd cruise on the Emerald Princess. Unfortunately, this cruise was nothing like we’ve ever experienced before because it has serious plumbing issues. We didn’t have hot water in neither the shower nor sink for a day and a half. Each time we ran the cold water it would run brown for a few minutes before running clear. We started getting hot water (low pressure) in the shower by the evening of the 2nd day which would run brown for a few minutes. We were happy that both shower and sink were in full working order by day 3. But, went into a panic in the evening when the toilet didn’t flush. That was taken care of by the morning of day 4. However, the sink was leaking under the counter, and the lamp base on one of the nightstands gave off a vibrating electrical feeling (possible indication that it was poorly grounded). Other passengers experienced toilet overflow which meant the big fans were blowing and drying out their accommodation, but were compensated with free laundry service; others did not have hot water & took their showers at the spa. Evidently this was NOT limited to a few passengers because the Captain announced over the PA system, acknowledgement and apologized for the plumbing problems. A number of fellow cruisers will have to bear this burden as they continued on their extended cruise(s). We found the entertainment to be good except for two of them. We gave The Soul Rocker Band, and Kory Simon (can be found on YouTube) an honest try but they were more fitting for Karaoke on shore than being the featured entertainers on this cruise ship. Princess Cays and Grand Turk were beautiful. We had perfect weather and the beaches were gorgeous. Grand Turk downtown was not spoiled by commercialism. It gives you the true flavor of the lifestyle of its citizens. There was no need to guess the price of taxi rides to downtown being they were publicly posted which was comforting. Commendations to our room steward, the quintessential ambassador and a great comfort during our troubled cruise. He did everything within his power, during the interim, from changing the sink & shower filters, trying to tighten up the under-sink connections, to reporting details to his manager. Praises to customer services personnel, of which there were too few, with lines of passengers at the counter and on the phone who needed their attention. BEFORE booking a cruise on the Emerald Princess, I would highly recommend you check out the featured entertainers, and of UTMOST IMPORTANCE, inquire if the plumbing issues have been corrected and in good working order! Read Less
Sail Date December 2015
The Ship was beautiful. Upon entering ship We were impressed. That ended when entering our cabin D123. Opened the door and it smelled like Urine. The Cabin stewart did what he could to alleviate the problem, to no avail. Went to Desk, she ... Read More
The Ship was beautiful. Upon entering ship We were impressed. That ended when entering our cabin D123. Opened the door and it smelled like Urine. The Cabin stewart did what he could to alleviate the problem, to no avail. Went to Desk, she stated the Ship was sailing full, however in 2 days first port Antigua passengers would be getting off they would have room to move us to another cabin at that time. The very next day a letter was stuffed in mail slot for our cabin D123. The letter said sailing full no availability. The letter was from Management staff but DID NOT HAVE A SIGNATURE. This is totally unprofessional. To leave a Passenger in a Un Sanitary situation and then not even have the common Courtsey to speak with us face to face. The Shower stall flooded the entire 10 days. The smell remained until we left. Water dripped from ceiling in Horizon dinning room. The Ladies bath rooms in Public areas smelled like raw Sewerage. Tip do not purchase the Beverage plan for Sodas and juice. Just scream at the waiter and get your juice for free. We purchased the plan and whitnessed the Waiters on more than one occasion getting disgruntled guest what they wanted. We were asked to see our Beverage card, of course we were African American. The deck floor was totally un safe. Then failed to remove flooded water 99% of the time. The passengers on this cruise were 95% over the age of 75. The Lido deck looks like a floating Nursing home. At night they give them extra cushons for the chase loungers and Picnic looking blankets to watch the movies. The Beverage manager is extremely Rude to Guest. The Host in Concerto dining room Disrespects African american Women. I could go on for days. Stay away rom this ship Read Less
Sail Date November 2015
Emerald Princess - Very limited entertainment for a younger crowd (we had fun twice, maybe), younger being in mid 40's and younger. We've gone on cruises before where the entertainment was phenomenal for all ages and lasted past ... Read More
Emerald Princess - Very limited entertainment for a younger crowd (we had fun twice, maybe), younger being in mid 40's and younger. We've gone on cruises before where the entertainment was phenomenal for all ages and lasted past 10:30pm. The services with the ships crew were off, off being their state of mind is not into serving guests as the other cruises we have been on. There were several of us calling from the first day about our rooms being warm and were told it would take them a few hours to cool down. 6 days into the cruise and we were still calling about it. It's no fun to wake up sweating in the middle of the night and to top it off there's nothing going on because the ship has shut down. I'm not a big drinker and don't gamble so I would put my headphones in and turn on my music and walk around the ship completely bored. It was either that or go back to the sweat box. It's bad when you have to sleep out on the balcony because it's cooler or even contemplate sleeping in the hallway because at least there is moving air there. Every cruise I have been on there has been at least one dish that would make me say "I'm getting that again!" But not this cruise. The new york strip tasted like liver, I wasn't the only one who noticed it. I also had a porter house steak at the grill, the steaks from wal-mart have more flavor. I could bring my grill on board and cook a much better tasting steak without seasonings or marinating it. One evening I ordered 8 shrimp appetizers because nothing on the menu was appealing or tasted good and again I wasn't the only one. We were part of a large group on the cruise and it was a unanimous decision that we'll go on a different cruise line next time. I heard the comments from other Princess passengers while we were docked next to "other" cruise lines while in port "Look at the passengers on that ship having fun, why aren't we having fun and entertainment like they are?" and "Is it too late to switch ships?" I had better food, entertainment and living quarters when I served in the Navy. Sorry Princess but you turned out to be a toad. Read Less
Sail Date November 2015
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help ... Read More
SATIRE: This was my first cruise and my girlfriends 4th. We booked L106 which was Suite with a front view. Let me first say that I had no expectations and that is good thing. 1. On Board Customer Service- "we can't help you" (meaning we don't care?) 2. Dining room service - slow and slower 3. Entertainment - boring and 3rd class 4. Activities - repeat repeat and repeat 5. Food - quality of McD including Pastry (very disappointing) 6. Employee Attitude - "I don't care--you've already paid for tips in advance" 7. Booms in the middle of the night - UNHAPPY crew members throwing things on floor above our room? These are the good things I have to say about my cruise. Here is one more example. A nice couple from Ireland, one of which was in a wheel chair booked a handicapped room. They told me Princess charged them $200 to use an ON-BOARD wheel chair AND the chair was to big for the doorway to their room. They had book a handicapped room but Princess didn't have that on record. When they complained, on board Customer service said "too bad, we can't help you". After writing via Internet to Corp. headquarters, they told me they were moved to a different room but would have to return to this room later in their cruise. Last but not least, the cost of a cruise (and it appears all cruises are this way) are the ADD ON EXPENSES YOU FIND OUT ABOUT AFTER THE SHIP SAILED. Want a coke, EXTRA. Want 3 scoops of ice cream, EXTRA. Want a better dinning experience, EXTRA. Want a cup off coffee at 6AM not in the buffet, EXTRA To be fair, there are always two sides to each story. I tried to keep an open mind. The bottom line is if you paid $500 PP or, like we did, $2500 PP, except for the room, you have add on after add on. Required fee for pre-paid tips is an insult but I knew about that in advance. It showed in most (but not all) employee attitudes. We paid for a 1st class cabin that gave us ZERO benefits for food or service. It only gave us a bigger room and a view which I would do again, maybe?? I will say our cabin attendant JOHN was GREAT!! He kept our room spotless and replaced towels as needed and supplies constantly. However, some of the other attendants were rude and never smiled. So, before you take a cruise or book on Princess, it isn't the fine print but figure the TRUE COST of and what you expect to gain from a cruise. If I didn't know better, I'd say PRINCESS WAS OWNED BY MOTEL 6. So if you want a "motel 6" experience over say a HILTON, then have at it and pay Hilton prices for a motel 6 experience. Again, just my opinion and satire. Read Less
Sail Date October 2015
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this ... Read More
My wife and I have just got back from our honeymoon and we chose to cruise with Princess Cruise line. We took a 10 day cruise on the Royal Princess ship. We were looking forward to this cruise for various reasons. We had heard that this cruise line would be perfect for our honeymoon. However, we were very disappointed with the way it turned out. We purchased a suite with a balcony for our special occasion. Upon arriving in our room we learned the refrigerator did not work properly. We contacted room service and notified our cabin steward. The refrigerator was on but was not blowing cold air. They came out that day but still did not fix the refrigerator. We called them again the next day and came back to the room but still had no results. At this point, we never expected to happen because they could not fix it the first two days. On the second day we ate at the buffet and was disappointed to learn that the food was not hot. It seem that everything we ate was warm or at room temperature. Also, when the waiter came to get drink orders, we order milk and orange juice. When the glasses finally arrived at our table the drinks were warm. I have never drank warm milk before and I thought maybe they were just busy at that time. However, throughout our time on the ship we received the drinks the same way. At this point, we started ordering our milk and juice with ice in our glasses. We could not eat the cereal since the milk was so warm. I am not sure if temperatures on food and drinks are being checked properly because I own a restaurant and my health inspector will not allow this temperature of food items to be served. At breakfast I requested a glass of chocolate milk and they brought me hot chocolate. When they arrived to my table with the hot chocolate I informed them that I ordered chocolate milk not hot chocolate. At that point, they told me that hot chocolate was all they had and they do not have chocolate milk. I have never heard of a restaurant that serves breakfast to not have chocolate milk. I was very disappointed. In our dining room which was Allegro our service was disappointing. When they would ask us if we would like bar service and we declined they were not as nice to us as they were to the others around us who always wanted wine while eating dinner. When we would take pictures on the cruise they would give us cards to fill out and turn in for raffles. However, the pens the stewards provided would not write on the paper the cards were printed on. We requested another pen and explained why and they stated that was the only kind of pens they had. While docked at St. Kitts rain began to fall. While trying to get back on the ship they refused to let the passengers on the ship. We stood in the rain for 10 minutes and no one was getting on the ship. While standing in the rain we tried to explain to security that our phones, cameras and bags were getting wet. They did not tell us why we were standing in the rain and not getting on the ship. Also, because of this my shoes were soak and wet and had to walk around in wet shoes for two days. Next, we complained to the information desk and they explained the reason why we were not let on was because the wind made the boat shift. I stated that I thought when they dock and tie a boat up that they would prepare and be ready in case of something like this would happen. I asked the guy at the desk why wasn’t it tied down better and he stated it should have been. When we walked back in our room to take showers we noticed bugs in our body wash. At this time the soap was filled about half way, so we waited to see if the steward would come that night and replace the soap. When we came back from evening dinner the soap bottle was filled all the way up but with the bugs still in the bottle. We took pictures before and after the bottle was filled, and we would love to send these pictures to you. This is disgusting and I do not believe the cheapest hotel in the world would do this. After filing a formal compliant a lady came to our room to speak with us. She asked us tell her about our experience on the ship and would be willing to explain what has been taken place. While speaking with her she stated we should notified them sooner instead of waiting until then. She made us feel we did something wrong for not speaking sooner. She stated she was sorry and I told her that the word sorry does not make up for a once in a life time vacation such as my honeymoon. Also, I was not impressed with the itinerary expect for the shows. It was mostly knitting, art galleries, string quartets and playing bridge. I have taken many cruises before with other companies such as Carnival, Royal Caribbean, Disney and Commodore. I’ve taken several Carnival cruises and expected more from a company that Carnival is affiliated with. I spent a lot of money on this cruise and never dreamed it would turn out the way it did. Also, while on the ship I heard several platinum members complaining about this cruise and that it’s not normally like this. I would like a response why it turned out the way it did. Read Less
Sail Date October 2015
For years we were the most loyal of Princess customers. However, when Carnival took over several years ago, we saw the immediate deterioration of a wonderful cruise line. We stayed away until this year when friends convinced us to travel ... Read More
For years we were the most loyal of Princess customers. However, when Carnival took over several years ago, we saw the immediate deterioration of a wonderful cruise line. We stayed away until this year when friends convinced us to travel with them on the Royal Princess. I will net out our experience: The food in the main dining rooms and on the Horizon Deck was the worst we have ever encountered on any of our 35 cruises among several lines. In the main dining room, food arrived late and cold and had to be returned. On the night that they served lobster tails, they were so salty that people were constantly sending them back. As to the buffet, the arrangement in the Horizon Court was so frustrating and so illogical that it would take several minutes to navigate the several steam tables and lines that were set up. The menu was repeated every day and the quality of the food was one step above a fast food restaurant. The ship itself had the smallest elevators of any ship we ever sailed. Since a very large minority of the passengers were either on walkers, wheel chairs, etc. it was difficult and time consuming to even get on an elevator because of the small size. I do not want to sound mean or cruel, but a ship that attracts people with disabilities definitely needs hospital size elevators. The Royal Princess must have been designed by individuals who do not travel on ships. To reach the dining room on the sixth deck required advanced planning since the elevator did not stop there and you first had to go to the seventh deck and walk down. Most of the restaurants, etc on the ship were difficult to locate even for seasoned passengers. My take is that if you want a quality Caribbean cruise, go with Royal Caribbean. If you want constant disappointment and poor food and service at a very high price, Princess is the line for you. Read Less
Sail Date January 2015
I took my family on this ship and we were totally horrified of some of the things we experienced. First of all this is not a cruise to take a family with kids. The staff were uncaring and did not go out the way to assist with anything. ... Read More
I took my family on this ship and we were totally horrified of some of the things we experienced. First of all this is not a cruise to take a family with kids. The staff were uncaring and did not go out the way to assist with anything. During formal night, my grand daughter stomach was upset so I asked our wait staff if they could bring her claim chowder soup .... the waiter looked me in the eyes and said "no". I was totally surprised of his answer. The following night, I asked the waiter if there was anything we could do for entertainment for the kids, this was our second night on the ship and could not find anything in the program, again the waiter replied "no". Every time I would ask a question or for assistance it was if no one really cared to help. The ship is beautiful and the food pretty good but entertainment for kids is non existing and the staff is terrible! While riding the guest elevator alone, one of the staff member pushed 2 tall towel racks on to the elevator, causing me to squeeze into a corner. One night while eating in the restaurant I witnessed a staff member sitting in the guest area eating desert. On another occasion I saw a staff member sitting in the guest area texting. I have been on 9 cruises, just about all with my family. I can say this was the worst cruise by far I had the displeasure of going on. We were so discontent and unhappy that we could not wait to get off the ship. During disembarkation, we were instructed to wait in the casino until our number was called. Clearly the attendant saw my grand kids standing with us... vociferously I refused to take the kids into the casino, so I was told sit off to the side with my family. The elevators only has buttons on one side of the door which was frustrating as well...you would have to ask someone to press the button for you and often times that person didn't speak/understand English well. Really, how much more would it have cost to put button on both sides of the elevator? There is a rest room located at the entrance of the Horizontal Cafe which so malodorous, we would encounter the smell every time we entered the restaurant. It was quite noticeable! The hand sanitizer was dispensed by a electronic dispenser that hardly ever worked. Standing there dashing your hand back and forward under the sensor was time consuming and caused a back up in the line. Princess' private island was absolutely terrible. There were so many large rocks the lined the swimming area that it was almost impossible to get into the water without injuring yourself. I was amazed they even allowed guest to go into the water. My wife cut her leg and injured her toe, my grand kids took a pretty good beating and I injured my foot. When passing staff members whether in the dinning areas or the hall, seldom would they speak or initiate conversation. On 3 occasion our evening wait staff responded "no" to requests made, but at the end of the cruise he came to our table and ask that we write good reviews regarding the service rendered. I didn't have the heart to discuss it with him but I was offended that he would even ask. I would not recommend this ship to anyone... especially to those who are going with a family!   Read Less
Sail Date January 2015
Living in south Florida, we have taken many cruises and our choice of cruise line in the past was always the princess cruise line as we rated their service and food very high and their entertainment exceptional. In past years we ran from ... Read More
Living in south Florida, we have taken many cruises and our choice of cruise line in the past was always the princess cruise line as we rated their service and food very high and their entertainment exceptional. In past years we ran from one show to a different later show and when not at a show, we also enjoyed the various lounge acts and game shows. We have just returned from a week long cruise on the regal princess and have never been so disappointed. The decor of this ship is beautiful and probably the nicest we have seen. I appreciated the design of the ship which allows one to walk alongside the smoky casino, rather than having to walk through it. However, the major design flaw which we noted was the lack of shaded seating areas poolside. Additionally, the lounge chairs were uncomfortable. While the ship has cushions to put on the seating for night time movies under the stars, they refuse to allow passengers to use those during the day. Upon arriving on the ship we were pleasantly surprised by the delicious lunch, with many Indian and Asian food selections, which we found unusual. However, it seemed that the buffets were filled with inexpensive casserole dishes and Indian food over the remainder of the cruise. The food in the dining room was inferior to food in the past. There were many nights when my husband and I had difficulty finding dishes that appealed to us. The fish dishes that I ordered were inedible and I returned them. In past years, when I found something that I particularly cared for, I was able to request that again for future nights, or if I had a special request, the crew did everything they could to accommodate us. Besides poor food quality, the service on the regal princess was substandard. We waited nightly at least 10 minutes before we could order drinks or our meals. We never saw the head waiter and don't know if they've abandoned the maitre 'd. We never saw anyone. It seems that the waiters were over worked and were required to act as busboys, wine stewards and waiters. The entertainment was extremely disappointing. Shows were limited to 1/2 hr productions and were mostly dance and musical productions by the on board crew. One evening there was a Beatle group that was very good and on the last evening, a spectacular violinist. There was never any late night comedy shows or secondary entertainment as in past years. Unless princess cruise lines makes huge improvements, we will not sail with them again.   Read Less
Sail Date December 2014
This will be my last Princess Cruise that I ever go on. To say that the ship layout, the customer service, helpfulness and willingness to assist customers, service in the food areas, lack of communication and overall staff demeanor was ... Read More
This will be my last Princess Cruise that I ever go on. To say that the ship layout, the customer service, helpfulness and willingness to assist customers, service in the food areas, lack of communication and overall staff demeanor was awful would be a compliment. I have never received such piss poor treatment and I attribute this to being purchased by Carnival Cruise Lines. As you can see from my history, I have sailed with Princess a number of times, but I will never sail with you again. It is very apparent that your business model has changed from “family friendly” to “no children” since you let the elderly dictate what occurs on the ship. I can break it down to the simplest forms as to my dissatisfaction with the latest cruise. Ship Layout and Amenities: This is a terrible layout. You placed a sunning deck right in the middle of the ship where a pool should have gone. When we got onto the ship, there were fountains going off. We had 35 people on the ship and most are children. The kids took the opportunity to play in the fountains, but within 5 seconds a deck attendant came out to yell at the kids. I walked over and asked what the issue was and in broken English it was explained to me that it isn’t a play area. Fine. I told the kids politely and this wasn’t an issue. You can’t get to certain areas of the ship, unless you take specific elevators. If not then you have to go up, across and down. Another issues is that the room my sister and daughter stayed in had their toilet overflow and spill onto the carpeting three (3) times. The repair people were called three times and never got fixed or the carpet never dried out. The room my sons were in, the safe didn’t work. They called to have it fixed, but it wasn’t fixed the entire cruise. The air conditioning in my room didn’t work and finally got it fixed on the last day of the cruise. This doesn’t sound like a new ship and I would expect this from Carnival, but not from Princess. Boy was I wrong. The pool set up was awful as they had the television screen and live band in one pool. Some people want to listen to music and some people wanted to watch a moving (not a concert! Really Barry Manilow????) Activities: This was apparent to us that the ship is not for children. I have three children (16, 12 and 11). The kids clubs close at 10:00 PM. So, after 10, there is nothing to do for them. Then comes New Year’s Eve. The kids are bored and want to go night swimming. The kids were just swimming around in the pool, not splashing, not jumping, not yelling and doing nothing. We had at least one parent, if not two or three standing at the side of the pool watching our kids. The deck attendant comes out and says the kids have to get out of the pool. Fine, they moved over to the hot tub. Then he proceeds to tell them they cannot sit in the hot tub, once again, no splashing, yelling, jumping and the bubbles weren’t even on. The deck attendant comes over and tells us the kids can’t be in the hot tub. We asked to speak to a supervisor. A member of security came out and explained to us that the pools and hot tubs are closed and it was announced. We asked where it was announced. Finally, he admitted that he lied, but that they left the nets off for pictures. He said it was a safety issue because parents leave their kids to swim unattended. We explained that there was parent standing by the side of the pool at all times. Then he accused us of being over intoxicated. I explained that I am 6 foot tall and a former life guard. I would find it extremely hard to believe that if someone was in distress I wouldn’t be able to rescue them? Speaking of activities, this goes back implication that you are no longer interested in servicing families. When you have a so called planned activity going on (which was 18 years and older) the staff would remove the kids from the activities (sports court, pool) for the two people who wanted to do the activities. In the past, midnight was the latest they would watch kids in the past and then if you wanted it extended, you would pay extra. No option for that. Nothing for the teenagers to do aboard. No arcade, no dance club, nothing! Customer Service: This is completely nonexistent. In the past, the room steward would stop by, introduce himself and make sure our needs were met. To this day, still don’t know what his name is, but the ship made sure to tip him! Another incident of this was at dinner. EVERY NIGHT THEY FORGOT AT LEAST ONE PART OF MY MEAL. I would ask them to repeat my order back and they would and they would still forget part of my meal. What am I paying for? I went down to the Wheelhouse on Fish and Chips day at lunch. I asked for an order to go since I had personally witnessed and seen several people up by the pool eating fish and chips. I went down and asked for an order to go. The bartender said they couldn’t do that. I asked to speak to a supervisor as to why I couldn’t get an order to go. The supervisor came over and stated that they couldn’t do that then everyone would want some to go. I asked about the people I personally witnessed with it up near the pool. He told me that isn’t true. I stated that apparently he is calling me a liar and walked away. My two year old nephew was swimming in the pool having fun and had a swim diaper on, when the deck attendant comes out and tells us that he can’t be in the pool with a swim diaper. I asked about children who were younger than him who were in the pool being carried by their parents and why were they allowed? The deck attendant explained that they don’t have swim diapers on. So I asked if we took his swim diaper off and just put him in a swim suit (like a number of other passengers) could he go swimming? He said no. I then pointed out a number of children who couldn’t even walk who were in the pool and why was that allowed? He just walked away. Now, try explaining to a two year old why he can’t go swimming? On Saturday night, my 16 year old son went over to get pizza. He went to put some cheese on his pizza. There was an attendant guarding the cheese shaker. She told my 6’1” 16 year old son he couldn’t have any. I walked over with him and asked why he wasn’t allowed to put cheese on his pizza. She had no response. I handed the cheese shaker to him and he put some on. If it were me, I would have opened up the cheese shaker, dumped it all out and then threw the pizza away. On Friday, January 2nd, someone forgot to get the stuff to make popcorn. Really???? I didn’t know popcorn was a secret recipe? But no one went to get the items, they just stuck with their response of they forgot the stuff to make it. Other Passengers: I have never encountered such rude and inconsiderate people in my life. Primarily the Europeans or South Americans who think they are god’s gift to everyone. My six year old nephew was scratched and gouged by a lady by her ring as he walked by here in the pool. He was physically hurt and crying. No one came out to assist and the lady never said anything or apologized for her actions. My sister in law went and confronted the lady and she stated he was running by and she was trying to slow him down. However there were a number of individuals who saw him walk calmly by. Another time a person was in the water, up to his neck and asked people not to splash his face. Really??? You’re in the water, up to your neck and you’re going to yell at kids about not splashing you. However, whenever we were around, it appeared that the deck police were out in full force, but no one ever correct their actions. A family relative was in the elevator and was about to sneeze. Some lady had the audacity to tell her not to sneeze as she already was suffering from the flu. Really???? They allow someone on board with the flu? Then come to find out that there were a number of passengers who were suffering from the flu and it was never communicated with the other passengers. When we first got on the ship, my two year old nephew was acting up a little bit in the elevator and the other passengers in the elevator said, “Oh my god. Can’t you control your child?” My sister in law handle it very pragmatically and professionally, but I cannot believe someone would have the wherewithal to make that type of statement. Since the ship or Princess cannot meet my expectations, all of my future cruises will be on non-Carnival cruise lines (Norwegian, Celebrity) where they appreciate their customers.   Read Less
Sail Date December 2014
Along with friends from the U.K. which we met on previous cruises aboard NCL ships, my husband and I booked this cruise to the Eastern Carib. It is our habit to book full suites, mainly for the amenities suites cruising offers. At first, ... Read More
Along with friends from the U.K. which we met on previous cruises aboard NCL ships, my husband and I booked this cruise to the Eastern Carib. It is our habit to book full suites, mainly for the amenities suites cruising offers. At first, we booked a mini-suite, but upgraded later at nearly double the fare. The suite was very nice, but that is where the benefits ended...we should have stayed with the mini-suite...that is how we were treated. The promised amenities, paid for dearly, either did not appear or had to be requested. Both couples in our party received the same generally poor service, although our room steward was efficient, friendly and overworked. In dining venues... poor. Priority boarding and disembarkation was non existent. To be blunt, we were, in fact, the last two people to disembark after waiting three hours. We waited, waited, waited and realizing we had been forgotten finally heard our name called. A lady from cruise services rudely complained "you are the last two passengers on this ship." When we inquired about the expected escort through customs she grabbed another lady and rudely replied "I am not escorting you, you will just have to find your way. " Which is what we did. Moral is...don't pay for services that won't be provided on Princess. Read Less
Sail Date December 2014
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