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2,492 Princess Eastern Caribbean Cruise Reviews

The ship was nice and clean. The staff was always helpful and pleasant. We didn’t see shows or use the gym. The food was just okay. The scrambled eggs tasted like powdered eggs. I’m probably the only one who ever looses weight ... Read More
The ship was nice and clean. The staff was always helpful and pleasant. We didn’t see shows or use the gym. The food was just okay. The scrambled eggs tasted like powdered eggs. I’m probably the only one who ever looses weight on a cruise due to lack of good food choices. The fish was either over cooked & dry or over cooked & mushy. The beef Wellington was tuff but had a good flavor. The only descent meat was in Planks. The BBQ chicken was delicious. I think the wait staff in Planks was in training. Our stateroom with balcony was good size with plenty of storage. Bathroom was okay but on days it did have an odor. Don’t book a stateroom on the 14th deck (aft) your right below the pools and can hear the crew putting out or taking up the pool chairs. Or people walking heavy footed. We were not impressed with the stop at Princess Cays. We booked the snorkeling & boat tour. The boat tour was cut short. The cruise line did provide a bbq lunch on the beach. The only drinks provided was water, unless you purchased booze. The bathrooms on the beach were gross. They look like they hadn’t been cleaned in ages. The local workers didn’t seem to happy we were there. We stopped at St Thomas and St Maarten. Both of these excursions were nice. It would have been nice to have had more than 2 destination stops. We should have done more research before booking. One thing we wish cruise lines wouldn’t do is try to sell you stuff you don’t need or want. To many events trying to sell things/services. Who’s got $10,000 to spend on a painting? Most of the art work is just prints and not the actual paintings. Overall we had a good time and would try Princess Cruises again but a different ship. Read Less
Sail Date February 2019
February in the South has been a chilly one this year. I am glad I booked this late Feb trip to my favorite part of the Caribbean, Eastern. It was just the right time to get a sunny warm up while winter lingers in South Carolina. St. ... Read More
February in the South has been a chilly one this year. I am glad I booked this late Feb trip to my favorite part of the Caribbean, Eastern. It was just the right time to get a sunny warm up while winter lingers in South Carolina. St. Maarten and St. Thomas are great ports. 7 Day Eastern Caribbean on Caribbean Princess. Older ship, dry docked in 2017 for upgrades and the first ship in the Princess fleet I believe to go 100% live with Ocean Medallion. First item regarding older Princess ships, suites have nice big balconies which I have missed while cruising the Royal and Regal. Ok, the atrium is smaller, the Crooner Bar is smaller so is the Good Spirits Bar at the International Cafe but that lends itself to a more intimate experience where you spend time with the other guests. Crew goes out of their way to make you feel at home and comfortable. Crown Grill got 100% from me for this trip. Club Class anytime dining was super! It was all of the great comforts you expect and want from a familiar Princess Cruise. Ocean Medallion has some glitches to work out but for the most part it did its job. They are coming out with watch bands soon that you can put your medallion in and wear. Much needed! Embarkations and Disembarkation were THE smoothest and quickest I have ever experienced on any cruise line. Staff and crew are excellent. Shopping and Art Auctions were so much fun. If you have never cruised, this ship will spoil you for the other lines the next time you cruise. 7 days is just right on this ship. Read Less
Sail Date February 2019
We chose this cruise for the itinerary at a reasonable price. There were 3 stops and 3 full sea days. We were originally planning on leaving from a more northern port, but decided that we would have a better chance of good weather from ... Read More
We chose this cruise for the itinerary at a reasonable price. There were 3 stops and 3 full sea days. We were originally planning on leaving from a more northern port, but decided that we would have a better chance of good weather from beginning to end, leaving out of Fort Lauderdale. That proved to be the case. Fort Lauderdale had great weather from the time we arrived at the ship. Embarkation was very smooth and we were on and eating yummy food and drinking the beverage of the day by 12:30. The first stop was Princess Cays, the private Island and we elected to do the snorkel excursion there. It was a little cloudy during the excursion so the beauty was diminished slightly, but we still saw quite a variety of fish, and it was my first experience seeing and following a stingray on a general snorkeling trip. We both enjoy snorkeling, but I had seen no reviews for this excursion so was worried, but my husband and I both thought it was worth the expense. It was also well run and a lifeguard was with us to keep us safe. We then returned to the island and spent the rest of the day there. We were on the quiet side so never really felt overwhelmed by crowds. In all, it was a very nice day and it did become sunny and beautiful later. I will talk about sea days now. Our cabin was on the same deck as where all the pools are and a variety of food venues so we spent a lot of time there. It was a short walk down the hall and then we were out enjoying the day. Deck 15 has a lot of area to enjoy pools and sun and fun. One thing I would say is that sometimes it was hard to find a shaded area that wasn’t “saved” for the day. We noticed some lounge chairs would have personal items on them and the people saving them would not show up for several hours. This seems a little unkind to the people searching to get out of the sun. If you’re not going to be there, should you be taking the chair all day? We both had several hotdogs from the Salty Dog in the afternoons on ship and we highly recommended them. The back of the ship had a nice deck area for people too. It was fun to sit and watch the wake. We did that a few times and those seats were in high demand. There is also a large screen for under the stars movies in the evening. We did not partake of that as we had late dinner seating and show times did not work for us. But on walkthroughs it looked like people were enjoying the movies and were provided with comfy chaises and blankets if it was cooler. The large screen also had presentations by the cruise director during the mornings. We enjoyed St Thomas and St Maarten by exploring on our own. Actually, in St Thomas we returned to the beach where we had gone on our honeymoon almost 39 years ago so that was a must do for us. In St Maarten we also taxied to a beach and got a nice visual tour of the island on our way there. Both were nice beach days. St Thomas still looks beat up from the hurricanes but I know the island is working to recover. St Maarten looked like it was not hit as hard. Dinners were good in the dining room , and although we would not get late seating again it was nice for this trip. We usually prefer anytime dining. Entertainment was wonderful on the cruise. The dancers and singers put their heart and soul into making the cruisers have an amazing experience. Venues around the ship had top notch entertainers too. There are so many things to choose from, So little time. So much to do. The medallion experience was just alright. I think there are a few things still needing to be worked out. Twice we had charges on our account that were not ours. We had been in the same area of the ship where the charges took place. I think the WiFi picked up our medallion instead of the person that was supposed to be charged. Princess removed the charges but we would recommend keeping a close eye on your account while you’re on board. Overall it was a wonderful getaway on the Caribbean Princess, and I would sail her again. Read Less
Sail Date February 2019
Just wanted a relaxing cruise away from the hustle & bustle at home. We have visited these same islands before, but there’s always new entertainment onboard and we love playing in the casino. Also love the dining experience every ... Read More
Just wanted a relaxing cruise away from the hustle & bustle at home. We have visited these same islands before, but there’s always new entertainment onboard and we love playing in the casino. Also love the dining experience every evening. We really enjoyed the Princess singers & dancers, and the comedian in the evening shows. Also enjoyed the steel drum person in the Piazza and one of the lounges. Disappointed with the ventriloquist but he was a very good singer otherwise. Weren’t pleased with the buffet...some of the food was dried out and cold...not appetizing. Our meals in the dining room were very good, and we had super ladies accompanying us for dinner every night, and our waiter was fantastic. The casino was so small, enjoyed some of the machines, but didn’t win of course. They never had enough ashtrays out by the smoking side of the casino. The staff at the bar were very good and prompt getting drinks. Embarkation and disembarkation were super ! Read Less
Sail Date February 2019
Overall this was a cruise on a par with most of my previous cruises, fifteen on Norwegian, one on Princess. The biggest surprise was the newly installed Medallion.net wi-fi service. It was priced reasonably, unlimited, and provided ... Read More
Overall this was a cruise on a par with most of my previous cruises, fifteen on Norwegian, one on Princess. The biggest surprise was the newly installed Medallion.net wi-fi service. It was priced reasonably, unlimited, and provided reliable service much faster than any I've previously experienced on a cruise. I am told it is being rolled out over time to other Princess ships. If your ship has it, I highly recommend it. The variety of food offerings in the buffet was much more extensive than I've found on Norwegian cruises, even on their large ships. and finding a seat was never a problem. Shore excursions were mixed. Puerto Rico's Favorites, A San Juan tour of the rain forest and the fort was one of the best I've ever been on, thanks to an excellent guide (Alejandro). He spoke clearly, explained the plan of the tour, offered lots of background on the island, its history and geography, and provided good information on the biosphere of the rain forest. At the end of the tour he explained where we could go and how to return to the ship if we chose to offload at the town square. The tour at Amber Cove, Dominican Republic (Easy Puerto Plata) was awful. The guide spoke limited English. I understood about half what he said. The town offered limited rewards. We stopped at the Fort de San Felipe, but only for 10 minutes so we were told not to go inside to look around. As we drove through town, the guide pointed out supermarkets, banks, etc. Wow! Generally an economically depressed looking town. We stopped at the central square, but had to stay as a group with the guide. In the modest cathedral, three tour groups were seated in close proximity with their guides providing simultaneous talks. Very hard to make anything out. The longest stop was at the nearby souvenir shop, which did provide restrooms, the only place on the tour that did. The tour was inexpensive, but still not worth it. Read Less
Sail Date January 2019
We chose this cruise primarily for the itinerary and timing as we like to escape our New England winters - we have cruised with Celebrity, Carnival, NCL, Oceania and Royal - this was our first Princess experience and we tried not to make ... Read More
We chose this cruise primarily for the itinerary and timing as we like to escape our New England winters - we have cruised with Celebrity, Carnival, NCL, Oceania and Royal - this was our first Princess experience and we tried not to make comparisons, as each line has its strengths and weaknesses. Embarkation was quick and efficient and our deluxe balcony stateroom E126 was ready when we boarded at 1. Small but adequate - our steward Jon was friendly and attentive. Balcony door was a single door that opened out (not a slider) and was difficult to maneuver around in the limited space. Royal Princess is a beautiful ship and we loved that there were so many common areas to sit and relax - the shows were predictable, lots of live music throughout the ship, and many bars and restaurants to grab a drink and a snack. Did not care for the daytime movies by the main pool area. The sound blaring from all the speakers did not make for a relaxing time in the Caribbean. I wish they would move the movies to another area so we could relax poolside undisturbed. We did find the adults only pool to be a better option, though it was extremely windy being on the uppermost deck. Formal nights, we dressed nicely, but are so done with gowns and tuxes. Thankfully, many of our fellow cruisers felt the same and we didn't feel out of place or underdressed. We enjoyed all the bars on the ship but especially liked Bellinis. Always found a seat and the bartenders got to know us and our favorite beverages. We did purchase the drink package and probably spent more than if we had paid per drink but it was nice to not have to deal with paying as we went along. We did not do any excursions through the ship - but just spent the day on the beach at each of the ports - after many cruises, we don't like to be herded around on someone else's schedule. Major disappointment with the cruise was the food - the buffet was ho-hum and the main dining room fare, while not bad, lacked the wow factor - the choices, preparation and preparation were just ok - nothing memorable. Anytime dining worked well for us - we requested a table for 2 and ate later, so never waited and service was quite good, with one exception, a server named Alexa who, on two occasions, gave us a generous dose of attitude - Not sure if it were a language or semantics issue, but she clearly needs instruction in how to speak to her customers. We did enjoy Alfredos for lunch on a couple of sea days - too bad they don't offer a dinner menu in the evening to better utilize the space. A pizza and salad is not my idea of dinner while on vacation. Likewise a burger as an "everyday" option for dinner in the main dining room is again, not "enough" - a steak was offered but carried an additional charge of $19. All in all, we enjoyed our cruise but for the $$ we spent, not sure we will be back. Primarily because while the cruise itself was pleasant enough, there was nothing special enough to book another anytime soon. Read Less
Sail Date January 2019
Embarkation went very smoothly. For the first time, we were assigned a time to come by floor. Our time was 2:30 pm. Rather late, but it worked for us and made embarkation very quick. Princess provides a nice experience with a few ... Read More
Embarkation went very smoothly. For the first time, we were assigned a time to come by floor. Our time was 2:30 pm. Rather late, but it worked for us and made embarkation very quick. Princess provides a nice experience with a few exceptions. This was our first time on the class of ship that includes the Royal. Larger and newer than the Crown or Emerald. We expected more from entertainment with the larger ship. We like the big song and dance production shows. Only saw one. The other one, The Secret Silk, was very depressing and avant garde. Come on folks--we want light, fun entertainment on a Caribbean cruise. We are readers so we arrived on the ship at 2:30 pm, muster was at 3:15 pm, and the library was right next to our station so I stopped there to see it. There were about 5 fiction books, a few old dog-earred travel guides and a whole lot of games (50% of the shelves). I will post pictures. I don't think all the books were checked out by then but if they were then the ship has a different problem since we were instructed not to board until 2:30 pm. The pillows in our stateroom flattened down to pancakes. Awful. No Coke Zero. About 30% of the auto soap dispensers in the public bathrooms did not work. That's a problem when hygiene is so important. The bathrobes provided in the stateroom would not even meet over my misses size frame. My husband couldn't even get an arm in them. Our dining room food was excellent. Buffet breakfast and salad choices were great. Buffet entrees were so-so. The good news--the weather was excellent, we always enjoy the service on board. We used the medical facilities for the first time (my husband needed an antibiotic) and found they were excellent. Don't bother with certain shore excursions. Easy Puerto Plata (in Dominican Republic) and the tour of the "rain forest" in San Juan were really a waste of time. Really nothing to see in either place. We had been to San Juan before and I think the city tour is worthwhile, but the rain forest was a huge disappointment. One pretty outlook point, a few plants pointed out from the bus, a very small waterfall and a small rocky river area. Totally underwhelming. As for Puerto Plata, there just isn't much to see there--should have stuck to the beach or pool. Would I recommend it? Yes, because it's a nice winter escape and being on the ship is overall a very pleasant experience. Well, as an end note, for some reason I am unable to add my photos of the bare library shelves and the picture from the ship site showing a library teeming with books of all sorts on all shelves (not half a library full of unused games). I'll send them directly to Princess. Read Less
Sail Date January 2019
Just off the Coral in December, we cruised the Caribbean on the Royal in January. Overall it was another nice cruise. As always the staff is very friendly and pleasant. We’ve never had a problem with staff in the six cruises ... Read More
Just off the Coral in December, we cruised the Caribbean on the Royal in January. Overall it was another nice cruise. As always the staff is very friendly and pleasant. We’ve never had a problem with staff in the six cruises we’ve done. We’ve been on the Royal previously as well as the Regal. The Royal is starting to show some wear now. The hull areas are showing rust and can tell the salt is taking its toll. Some inside areas are also showing wear but overall it’s very beautiful. The one concern we have is with dinning. We are not sure if it’s because of the new Club Class Dining or not, but anytime dining seems to be put on the back burner. The three nights without reservations that we would arrive at 7:05, 7:13, 7:10 we were told to wait in the left lane and the reservations wait in the right line. Everyone waited and at 7:30 the doors opened and reservations were let in first and then the waiting line. It was a mess and it seemed it was taking its toll on the waiters. One time we were all let in at 7:30 and one waiter served four tables of two, a table of four, and a table of eight all at the same time. We feel they were understaffed. In the past we were let in ANYTIME as we arrived or given a buzzer and grabbed a drink when called. Service was slower in the past and food quality has gone down. (BTW, when we sailed the Coral we did not have any problems with just showing up and getting in for ANYTIME dining). We feel that Princess should address this issue as there were many dis-satisfied and frustrated guest waiting in long lines for dinner. We will sail Princess again. In fact we will be sailing the Sky next January. Overall we feel Princess still is a good value and enjoy sailing with them. Read Less
Sail Date January 2019
We chose this particular cruise because of the certain ports of call. We had not been to any and were delightfully surprised. A great learning experience at each port. Beautiful locations. All-in-all a great experience. There were ... Read More
We chose this particular cruise because of the certain ports of call. We had not been to any and were delightfully surprised. A great learning experience at each port. Beautiful locations. All-in-all a great experience. There were many different types of shore excursions to chose from. Something for all people. The food was great, even in the food court. Our cabin was very nice. First time we stayed in a mini-suite and were pleasantly surprised in the extra space that we had. Never have we taken advantage of the movie under the stars experience until this cruise. It really was very nice and they had an updated movie selection. The ship was well kept and beautiful. We had some difficulty with our cabin steward services but this is not a normal thing. We would definitely go again. The ports of call were very unique and unlike one another. Such a variety. Read Less
Sail Date January 2019
Excellent service, huge buffet that didn't seem crowded despite almost 4,000 people on board. The cruise director, Matt O, was the best I've ever had on a cruise. He was funny, energetic, friendly and just overall awesome! He ... Read More
Excellent service, huge buffet that didn't seem crowded despite almost 4,000 people on board. The cruise director, Matt O, was the best I've ever had on a cruise. He was funny, energetic, friendly and just overall awesome! He made the cruise. Makes me want to do some research when we're ready for another cruise, to see what ship he'll be on....he was that good. The band, Static, was great. They sang lots of "oldies" and were very interactive with the audience. I normally like to sit at a table for 2, because I'm more introverted, but we decided to take a chance and sit at a larger table. I'm so glad we did! We met some wonderful people, and even met up with some of them for another meal. The onboard activities were great too, from games shows to trivia to The Voice of The Ocean. The ship was beautiful and I would love to do another cruised on the Royal! Read Less
Sail Date January 2019
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and ... Read More
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and St. Maarten. We had rented a car from Budget which was convenient and was only a 2 minute shuttle ride to the cruise port. We arrived at the cruise port at 9:30 AM because we are diehard cruisers and want to be the first ones onboard. We stood in line for 45 minutes or so and then they let us check-in. We sat in the Platinum embarkation lounge for another 30 minutes and had a coffee and a danish while we waited. We boarded the ship just after 11:00 AM. Overall, it was a pleasant embarkation experience The Ship: The Royal is a beautiful ship. It really gives that wow factor when you first walk on. The Piazza looked so pretty all decorated for Christmas and New Years. The ship itself is starting to show a bit of wear and tear but nothing major. You could tell that ship was full this cruise. There was a lot of younger people and large families this time. Staff in the dining rooms, Horizon Court, International Cafe, Princess Theatre, bars and lounges were pleasant and seemed much happier compared to our last time on Royal. Cabin: We had an inside cabin on Deck 15 (Marina) all the way Aft. The cabin was a few doors down from the aft elevators and was directly below the Lido. The location of this cabin was perfect. Our room steward, Greennich, was efficient and pleasant. He really liked to chit-chat with the passengers and he put the effort in. Food: The food on this ship was pretty good as usual. There was always eating options available and you could find something to eat any time of day or night. We throughly enjoyed the International Cafe food and speciality coffees. Also a side note, they don’t give out coffee cards anymore, instead, they swipe your cruise card and tell you how many are left. For dinners, we had Anytime Dining. We had mostly good waitstaff. The food/desserts in the Dining Room were also very good. Entertainment: The Sail Away Party was fun and different from what they usually do. We went to the deck party for New Years Eve. The party was fun and it was neat to see all of the ships locations on the screen. The party band “Static” was very good and they played a variety of music. The production shows, Encore and Colours of the World, were repeats and we have already seen them multiple times before. We watched Secret Silk again and it was good but was better the first time we saw it. The comedian, AJ Jamel, was hilarious. Kory Simon, the piano player from Canada, was also good. The classic rock impressionist, Greg London, wasn’t very good at all though. He was clearly lip-syncing. We left after the first few songs and we rarely leave shows. Overall, the entertainment was alright but the production shows need a change-up. Fitness centre: The fitness centre is the biggest I have ever been in while on a cruise. It is equipped with a variety of cardio machines and treadmills to choose from. I like the bikes that have the interactive games on them. It is very hot in there but that’s ok because it will help you burn off all of the danish and donuts faster. Itinerary: All ports were great. We had phenomenal weather and we came back with nice tans. In Princess Cays, we got off the tender and went to the opposite side. There is better snorkelling and it less crowded on that side. We went to Linquvist Beach in St.Thomas. Absolutely stunning beach with clear water and lots of snorkelling. You can get there either by taking the city bus which is $2.00 per person or by taxi which is $10.00 per person. In St.Maarten, we went to the beach across from the cruise port. We took the water taxi over for $7.00 per person round trip and rented some chairs and bought a bucket of beer for $25.00. Frozen drinks were reasonable as well. You just have to walk up and down the beach in order to scope out the best deal. Some places will negotiate a lower price. Disembarkation: It was quick and stress-free. They let us get off around 8:15 AM and we had our luggage shortly after that. We rented a car from Alamo and took the free shuttle to the car pickup location. We were on the road by 8:45 AM Now for the bad, We had a not so good experience while in Princess Cay. The island is beautiful and the water is always a clear blue. We always try to sit on the opposite side to avoid the massive crowds and there is also better snorkeling. A few passengers who had a few beers started to talk with the lifeguard. Normal chitchatting didn’t last long. The lifeguard proceeded to talk about inappropriate topics such as hooking-up with passengers and started making derogatory comments and pointing at other females in the water. This went on for a good 45 minutes. I felt super uncomfortable and didn’t want to get out of the water until they had left. I look at it like the staff on the island, whether they be the lifeguards, waitstaff, security etc, are representing Princess and should always remain professional. However, the female lifeguard who swapped out with the male lifeguard, was actually doing her job and was watching the people in the water in a more appropriate way. The first two nights of Anytime Dining were a mess. People were getting all fired up and were yelling at the front staff. They say it could be long wait and they give you a beeper like they do at Olive Garden. We are pretty patient and figure we will get fed eventually so waiting isn’t the issue. We made reservations every night for the rest of the cruise after Day 2. They tell you to call at 8 AM and wait in the cue. Some days we would get a reservation and other days they wouldn’t take reservations and we were told to just show up after 7:30 PM at the Concerto which ended up working out good. Franco (Food and Beverage Supervisor) and Staff working the front in the Concerto were trying very hard to manage and props to them for putting up with it all. The ones in the Symphony, not so much. This ship could really use an extra pool or two. This ship only has the two and then a circle dip pool. The pools were super crowded and both of them looked super icky gross by 1 PM. This ship needs another pool located at the back of the ship. They don’t serve you and they don’t enforce the use of the tongs at the buffet at all. I watched passengers dig in to things with their hands while staff watched it. They enforce hand washing for the first two days but then after that it’s a free-for-all. They had a notice in the patter about hand washing and to avoid using the public bathrooms unless absolutely necessary but I don’t think that made much difference. We were fortunate enough to have Matt O and his Entertainment Assistant Team last time on Royal and they were great. Alex, the Cruise Director this time wasn’t the best. He wasn’t very involved and told the same jokes every night. I was mad because we saw that Bohemian Rhapsody was going to be playing on MUTS. It would have been a highlight to see it on the big screen. It never did play and they put on Tea with the Dames instead. I wasn’t happy. And of course the ugly, During The New Years Eve festivities, a passenger was high on some kind of drug or really drunk, and proceeded to challenge random people to fights. One of us was randomly approached and threatened by this guy. We think he got kicked off the ship for his antics because we didn’t see him again for the rest of the cruise and he stuck out like a sore thumb. The party was great fun otherwise. Good luck finding a chair by the pool unless you get up at 5 AM like we did. People would get up early, spread all of their belongings around and not come back until 2 pm. We witnessed multiple people yelling at each other over chairs and one almost resulted in coffee being thrown. People were on edge with this and I don’t think security even cared. We just stayed in our chairs and tried to ignore the tension amongst passengers. It just isn’t something you want to have to deal with on a cruise. We have had nothing but good experiences at Alfredo’s up until this cruise. The staff member at the front sent us away twice for being dressed inappropriately and told us to change. The first time, we had on bathing suits but were dry and had on full cover-ups and a t-shirt with shorts. The second time, we were sent away because one of us was wearing a tank top however, it was loose fit and covered the shoulders. We went to complain at guest services and then changed into something else. We went back to eat there and were seated by the same staff member who told us to change. A waiter took our order shortly after. We were left waiting for 45 minutes and watched people who came in after us wearing bathing suits get served within 10 minutes. We eventually asked what was taking so long and it turns out they never did put in our order and the staff member who kicked us out had disappeared all of a sudden. Shoutout to Darwin who was the only staff who noticed we had been waiting for 45 minutes and he made sure we got our pizza. We think they were unhappy we complained so just decided we were undeserving and that we would eventually leave. All the other staff were wondering around and didn’t even refill our water. I think this could have been avoided by posting a dress code in front of the restaurant. If there is a dress code, it should be enforced and not selective. Overall, the cruise was good and we managed to have a good time even when unpredictable situations occur. The situation at Alfredo’s tarnished our overall cruise experience this time. However, we love the perks associated with being Platinum and we have had some great cruises on Princess. We will probably sail with princess again. 3.5 is my rating. Read Less
Sail Date December 2018
My friends won this Princess cruise at Foxwoods. There were some great aspects & some not so great aspects. The casino did not give free drinks to casino related cruisers which is the norm on Norwegian casino related cruises. The ... Read More
My friends won this Princess cruise at Foxwoods. There were some great aspects & some not so great aspects. The casino did not give free drinks to casino related cruisers which is the norm on Norwegian casino related cruises. The points earned at the casino (by playing) were worthless- no perks or gifts given. The layout of the casino was cramped. The main dining room, buffet, & cafe were great. Wonderful wait staff. The NY strip steak (last night/main dining room) was terrible- very tough. The nighttime movies by the pool with comfy lounge chair cushions & soft blankets (& popcorn) were a great idea. Our room steward was very attentive. Production shows not great; comedian was hilarious. Singer AJ Clark was very good. Pizza by the pool was significantly better than at Alfredo’s (the pizza restaurant). Would like more cooking demos; there was only one with no audience participation. Read Less
Sail Date December 2018
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs ... Read More
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs going to the hot tub, around the shower area, the woodwork looked dry and worn. Trying to connect to the internet was a migraine headache, you could not get connected. Every time I attempted to access the Internet I found that I had to go back to my Wi-Fi settings and connect to Crown Princess. I gave up trying to access my emails. I was losing all my minutes and hadn’t even read a single email. The food was mediocre at best and the selection was always the same… no creativity no variety. The soup of the day was the same soup every day, potato soup. Budding club class dining they had clam chowder. I thought that will be nice something different, but it was nothing more but the potato soup with some diced clams and I’m guessing a little pepper and seasoning but the base of the soup was the potato soup. I won’t go into detail about the bathroom in my Club Class mini suite, just say that it had not been properly cleaned. I travel alone so I’m always paying for two people, yet the maintenance and consumption for one. I was more than disappointed and feel that the entire experience was unacceptable. Read Less
Sail Date December 2018
We're not "every year cruisers" but have had some experience. We normally choose Celebrity, but decided to try something a little different. I'm a big follower of reviews & Princess seemed like a good option. ... Read More
We're not "every year cruisers" but have had some experience. We normally choose Celebrity, but decided to try something a little different. I'm a big follower of reviews & Princess seemed like a good option. Embarkation was a nightmare! We stood against a wall for the better part of three hours waiting to board supposedly due to Coast Guard & Homeland Security Inspections. All the while an obnoxious, loudmouth cruise representative screamed into a mike like talking to a bunch of children. The delay may have been beyond the control of Princess, but they could have handled it much better. Better customer service could have turned a difficult situation into a mere inconvenience rather than a black eye for the company. The crew overall was very cordial, efficient & extremely hard working. After a couple of days, it seemed like greeting old friends. Some of the passengers, however, must have never recovered from the embarkation debacle because we've never encountered so many rude passengers! They were not only rude & demanding to the crew but to one another as well. Very disappointing. (note: we met several folks from the UK, Canada & Australia who were most polite & pleasant. The rudeness came mostly from our fellow countrymen from the U.S. Shame on us!) In comparing this particular ship to our Celebrity experiences: Our cabin was much smaller than a similar cabin on Celebrity. However, the storage space is much better on Princess. Bedding was wonderful!! The entertainment on Princess was fantastic so here I would rate Princess over Celebrity as I would the disembarkation, which went extremely smoothly. All other areas I would rate comprable. All in all, I would rate the cruise as good experience but still feel that Celebrity offers a better overall product. Read Less
Sail Date December 2018
As Platinum status members, we know what and what not to expect from Princess. This was our first voyage on the Crown - and the longest days at sea (20) (December 7-27, 2018). The Crown appeared to be maintained well, and thus far has ... Read More
As Platinum status members, we know what and what not to expect from Princess. This was our first voyage on the Crown - and the longest days at sea (20) (December 7-27, 2018). The Crown appeared to be maintained well, and thus far has been our favorite ship. The passengers during the first 10 days were -in my opinion - by far the most laid back and mellow. The second cruise portion was more multi-family oriented with kids, infants, and the things that go along with it - including the holiday Santa celebrations. I waited ALL year to take this vacation, after enduring stressful employment projects, so I was practically rolled on to the ship. We hadn't been to the Caribbean in 20+ years, so I welcomed the atmosphere, culture and the smells of the island. My husband and I are neither swimmers nor beach seeking people, but we enjoy meeting and mingling with the island culture - so we typically hire a taxi for a negotiated flat rate and get a VIP tour of the island. We did select a private tour company for Harrison's Cave on Barbados - and it was great. We enjoyed all the islands - and we didn't disembark at Princess Cays. On the ship, we had absolutely no problem with food selections, food choices, quality of food, lack of attention or a feeling of not being catered to. I didn't have to chop one veggie or fruit, and I was far removed from anything that even resembled and reminded me of a kitchen. I didn't have to wash a dish, make a bed, change linen, and keep the cabin tidy. The most difficult thing for us was remembering what day it was and where we would be. The fitness center was more than adequate. I was able to treadmill every day - at varied times and never had to wait for one. The mid-forward section worked quite well for us. I just need to do a better job of determining which is the best side of the ship to select based upon sailing direction. We will not be purchasing another internet package since it's included in Platinum Status. My Wish List for Princess: Upgrade and replace accommodations on vessels that are of certain age. Make available lawn chair for balconies - upon request. Get the satellite internet protocols corrected - invest in next-gen technology. Expand/Improve room service meal options. Consider popcorn too. (I’ll bring my own next time) Reassess and refine the embarkation/disembarkation processes for persons with disabilities and the elderly. New itineraries during the North American winter months. Bon Voyage Princess! Read Less
Sail Date December 2018
Crown Princess Cruise 12/7/18 This 10 day cruise on the Crown Princess went extremely well with a few minor problems that were addressed by Customer Service Manager, Franchesca Guerrina. Embarkation went really smooth. We were able ... Read More
Crown Princess Cruise 12/7/18 This 10 day cruise on the Crown Princess went extremely well with a few minor problems that were addressed by Customer Service Manager, Franchesca Guerrina. Embarkation went really smooth. We were able to board as soon as we arrived at the port around 11 AM. The main dining room was not opened as yet so we had a nice lunch at the International Cafe. We still had coffee cards from our previous Princess Cruise so we were able to get our favorite drinks at the coffee bar served by Francis. The Blackforest and the Banoffi Blast are our favorites. When ever anyone sees us drinking them they always say where did you get that and what is it called. After lunch we were able to go to our cabin where we met our cabin steward, Antonio Jr. F.D. Ampoon. We saw Antonio at least twice a day during our 10 day cruise. We were able to get all of our special requests from Antonio. He was a pleasure to deal with. Fortunately his working hours were later than other ships (8-2) so we able to sleep late every day. Unfortunately almost everyday the Captain woke us every day on the intercom with his daily announcements. The first of which was we were not going to be able to go to Princess Cay because the winds were too strong. We had been there before so we really did not mind and enjoyed another sea day and also received some on board credit for missing that stop. Our cabin had a large screen TV with a sleep control. We only wish they had more movie choices on the TV like the Regal and the Royal have. I had trouble sleeping at night and not having more choices to view made my sleepless nights boring. Having more choices and the pause function is way superior. There was plenty of room in the cabin for storage, however, I would recommend an over the door shoe bag for the bathroom to store your bathroom items. Air conditioning worked well and having extra blankets and bathrobes helped to avoid getting chilled. The mattress and bedding was excellent. My husband and I led the Cruise Critic Meet and Greet Party in Sky Walkers Lounge. We were grateful that 4 of the officers arranged their schedule so they could attend our party. We had a very good turnout. We were fortunate to be greeted by our Cruise Director, Kevin, who spoke to our group and made everyone feel welcome. He answered many questions our members had and when I reminded the group that this was supposed to be a party to have fun and not a gripe session any griping ceased. Following the party about half the members joined us in the casino for a Slot Pull. We really enjoyed it and we all won some money as well as some bonus prizes the casino hosts gave us as a thank you gift. I did not know it when I set up the party but half the casino is non smoking and the other half is for smokers. Had I knew this in advance I would have set it up in the non smoking section. The Cruise Directors entertainment team aboard the ship was excellent. They always had many activities daily. Their staff was excellent. Very easy to understand them. Our favorite was Song from South Korea. She would be an excellent candidate to be a cruise director. Lorenz, from South Africa, had a habit of shaking up the bottles of champagne before presenting them to the winners of whatever contest was being played. He thought it was funny but it is dangerous to shake a bottle of champagne. Bottles could explode and hurt someone. The shows in the theater were enjoyable especially the comedians. We did not realize until mid cruise that handicapped cruisers can sit in the front of the theater by entering thru the front/side door of the theater on deck 6. We had been seeing the shows in the last row of deck 7 which did not work very well because the seats are too low and the railing in front of the seats blocks your view. The shows in Explorers Lounge were enjoyable especially the “Marriage Game”. Each night upon leaving the Explorers Lounge between 7-9PM we noticed a fowl odor in the walkway near the Lounge. Food on the cruise was excellent. The Chateaubriand was the best steak I ever tasted. The lobster was also excellent. The waiters did a fine job and Dante, the Maitre'd, was so caring. Since I had an allergy he made sure I saw the menu for the next night and placed my order so I would be assured I would not have a problem with my diet. Since we are Elite cruisers we are entitled to have free laundry service during the cruise. They did an excellent job. If they do damage something during the cleaning process just let the front desk know and they will resolve the problem. Our favorite port is St. Kitts. My favorite shop to buy my tropical clothes is called Treasures of St. Kitts. Very nice people and very good value. This was about our 4 th visit to this store and the owner greeted us upon entering the shop. Could not believe she found my sipper cup I had left there a year ago on our last visit and she cleaned it and saved it for me. Amazing!!!! Debarkation took longer than we anticipated. We had a rather long wait for wheelchair assistance. Evidently they could use more wheelchair pushers. I believe we were the next to last passengers leaving the ship. This made finding our luggage pretty easy. However, all the porters had left the area. Fortunately they were able to page someone to help us. Definitely recommend this cruise and would do it again Read Less
Sail Date December 2018
This was our first Crown Princess Cruise. Our friends cruise with Princess on a regular basis and referred this ship. We we couldn’t have been more pleased with everything from checking in to disembarking. Every person that we came in ... Read More
This was our first Crown Princess Cruise. Our friends cruise with Princess on a regular basis and referred this ship. We we couldn’t have been more pleased with everything from checking in to disembarking. Every person that we came in contact with was more than helpful. Our room steward, Igor...Bartenders, Bruce, Viktor, William and Dragana. Every employee we passed in the hallway were smiling and friendly. There was so much entertainment on this ship and we loved it all! Just to name a few, Movies under the stars, the voice, ice carvings, fruit and Vegetable carvings. The buffet was excellent as well as all the other restaurants. We have cruised with other cruise lines and found this one to be far better. I thought there were very few children on this ship, however, when I stopped up on the sports deck 17, I saw the youth center & kids area! Very nice! We look forward to another trip soon on the Princess. Read Less
Sail Date December 2018
My Princess cruise was great. We wanted a first class cruise and we got it. I love how they spoiled me. I could do all I wanted or nothing. I chose to do everything. We started our day with a great breakfast at the buffet. They had ... Read More
My Princess cruise was great. We wanted a first class cruise and we got it. I love how they spoiled me. I could do all I wanted or nothing. I chose to do everything. We started our day with a great breakfast at the buffet. They had plenty of good food and fresh fruit and melons. The day kept getting better. On sea days I did a lot of onboard activities as well as going out to the pool. The Strawberry Margaritas were gigantic out at the pool. I went into the the buffet for lunch, also. They had two buffets so they were never overcrowded. The food and desserts were a "problem" later on in the cruse. The "problem" was they were so good it was hard to cut back on eating. There were many port days and the ports were all interesting , but different types. Each island had its own personality. Another nice touch is before I boarded the ship Princess had clean wet washcloths that they handed out with tongs to use on your face to cool down. We went to afternoon tea a few times. They served that in one of the dining rooms with all sorts of little desserts. I thought it was such a class act. We chose anytime dining for dinner. They had that in two of three different dining rooms. We went to different dining rooms sometimes, but always always chose a large shared table. We met very nice people from all over the world. That was a learning experience. The food was always really good, but the dining room service was a little slow. We had been on the Crown before when the dining room service was a little better. After dinner we went to great shows in the Princess theater. We continued the evening with dancing or a game show in one of the lounges, then on to the buffet for a late night snack. Then a little late night drink in Crooners lounge to listen to music before going to bed. We had a great time on the cruise and made several new friends!! Read Less
Sail Date December 2018
We chose this cruise so we could sail with some friends we met on the Crown Princess a few years ago and to celebrate our 12th wedding anniversary. In summary, we loved this cruise! We had a wonderful time. Embarkation was a breeze. Check ... Read More
We chose this cruise so we could sail with some friends we met on the Crown Princess a few years ago and to celebrate our 12th wedding anniversary. In summary, we loved this cruise! We had a wonderful time. Embarkation was a breeze. Check in took about 10 minutes and then we were personally escorted by a waiter wearing a tux with white gloves. He showed us around a bit and then took us up to our cabin. It was so awesome!! Service was great as always, food was delicious, the ship is beautiful! We had a fantastic forward suite C101. We were treated so well and we felt very special every day. We enjoyed the concierge lounge on deck 14. We used it just about every day to get cappuccino and some snacks. The concierge, Hembert is so nice. He even made Crab Shack reservations for us. We were never able to do it on others sailings so we were thrilled to be able to do it this time. He even sent us chocolate covered strawberries when we told him it was our anniversary. What a nice and unexpected treat. We took the Behind the Scenes tour and we both agreed it was well worth the fee per person. It was very interesting and the goody bags we received were fantastic! Club Class dining was nice but honestly it isn't much different than regular dining. It came with our suite so we used it but we probably wouldn't book Club Class again unless it was included. We opted for Anytime Dining which worked out great on port days as well as busy ship activity days. Alfredo's Pizza was outstanding as was the service. Horizon buffet had lots of choices at lunch. It was hard to pick what to eat. It was always well stocked and very clean. Our sailing had about 1,000 people less than usual so it was easy to find a seat and easy to maneuver around the buffet and pool area. We don't really do the shows so I cannot comment too much on this. We did see Travis Turpin who is a talented musician and impersonator. He was really, really good. We watched the band a few times in the Atrium/Piazza area and they were also really good. We played music trivia once and it was OK. It's definitely geared towards the older set so we didn't know a lot of the music but it was mostly fun. Movies under the stars was good. We watched Deadpool 2, Ant Man and the Wasp and Life of the Party. All great movies. We absolutely loved our cruise and would sail with Princess again. In fact, we booked the Pacific Princess for a 2 week cruise next year. So excited!!! Read Less
Sail Date November 2018
I fell in love with Princess Cruise lines 6 years ago. My first cruise left me craving more. I must say the staff on Princess is exceptional. The ship is well maintained and very clean. The cabins are spacious with plenty of storage space ... Read More
I fell in love with Princess Cruise lines 6 years ago. My first cruise left me craving more. I must say the staff on Princess is exceptional. The ship is well maintained and very clean. The cabins are spacious with plenty of storage space for clothing and accessories. The food was delicious and I highly recommend trying the specialty dining experience. We dined at the Crown Grill which served the best steak and lobster I've ever tasted. The princess dancers are amazing and I always look forward to attending the shows. The ship is designed to make it easy to find a private place to relax in the sun. The pizza is the best at sea. The selection of foods are never ending, dessert bar, sushi, barbecue grill by the main pool. A staff member is always available to make sure you have what you need. I was impressed by the size of the TV in my cabin and the large selections of movies and TV series to chose from. Spending some down time watching a movie in my cabin was nice. However if you like watching a movie under the stars you can snack on popcorn or pizza relaxing in a lounge chair. The casino is open late into the night with card games, craps, roulette and slots. We met people from all over the world and enjoyed engaging in coversat ion with them everyday. I have sailed on many cruise ships over the past 6 years and Princess Cruise lines is by far my favorite. Read Less
Sail Date November 2018
I love cruising from and back to Fort Lauderdale- because I live here! I always cruise Princess. Basically it’s great. Each ship is a little different. I was disappointed with the dinosaur internet and tv- movies system. Especially ... Read More
I love cruising from and back to Fort Lauderdale- because I live here! I always cruise Princess. Basically it’s great. Each ship is a little different. I was disappointed with the dinosaur internet and tv- movies system. Especially that there were a few days at sea. The crew was fantastic. The food in the buffet had lots of choices for anyones taste. The show group was just k. They tried very hard. But their choreography for the “old disco and soul music”. Wasn’t exactly corrected. All in all it was great. And this was the first time I had an inside room. But it was on Lido Deck my number #1 choice. Gym was excellent! The embarkation was bad. Because the ship just came from Europe and the crew had to go through customer ms AND the Coast Guard did an inspection. Everyone was in a large holding area and there weren’t enough staff to handle 3200 people waiting for so long. The dining room staff was exceptional. . Read Less
Sail Date November 2018
The Regal is the flagship of the Princess fleet and deservedly so. She is beautiful and the staff is exceptional. While there are more than 3000 guests, the ship doesn’t seem crowded – except upon debarkation when everyone is trying ... Read More
The Regal is the flagship of the Princess fleet and deservedly so. She is beautiful and the staff is exceptional. While there are more than 3000 guests, the ship doesn’t seem crowded – except upon debarkation when everyone is trying to get off at the same time and not happy about departing. We spent four afternoons in the Sanctuary, the front part of the ship for adults only. The cost is $20 per person per half day or $40 per day. It is quiet and beautiful and the staff is exceptional. Pure pampering at an affordable price, including tea in the afternoon. If one is interested in the Sanctuary, go directly there after embarking to reserve your chair. It fills up quickly. I spent my extra funds on the spa instead of shore excursions…was it worth it? We had a couple’s massage, an individual massage and shampoo. That’s a lot, but I enjoyed. The spa staff were wonderful, of course, but very pricey. Hard sell for products, also. Not sure about the excursions. “If I can’t say something nice, I won’t say anything at all”. That’s why I spent my extra money in the spa instead of Caribbean Islands which to me all seem a like. St. Martins was another story: We walked off the ship at St. Martin and shopped a little at the shops adjacent to the ship. Three things happened that created a questionable atmosphere: I was buying a magnet and had several $1 bills in my hand. The man helping the cash register person took all of the bills from my hand, gave it to the cash register person and declared it the right amount without counting it. I don’t know how much I had In my hand. At the convenience store I bought some Afrin and gave the register person $10. She declared she didn’t have US change so she kept the change. Going back to the ship we rode a cart to the ship. When we arrived at the start of the pier where security stands, the women gatekeepers said we couldn’t go down the pier. Then one of them came over and very quietly told the driver for $1 she would let us go to the ship. The driver said no and went anyway. He didn’t seem distressed as he said he believed in Karma. While the three incidents are not huge, I think it creates a questionable atmosphere in a place where I would think Princess wants its guests to have a good experience. I told Princess but didn’t hear back from them. The food was beautiful. And, of course, tasted exceptionally good. I would go to the buffet in the morning for coffee and enjoy looking at the breakfast food. Awesome! Pizza and salad were especially good. We had anytime dining for the first time (club class) and it was good. The servers were perfect where we sat every night. I did miss sitting with the same people every evening and making new friends. Club Class? Yes, it is good. We will probably continue to sail with Club Class, but you decide if it’s worth the extra money. I love Princess, the Regal, and sign me up to sail anytime! One of my favorite memories is getting my coffee in the morning and drinking it watching the sun come up from the aft of the ship. Beautiful! Read Less
Sail Date November 2018
Chose the Regal Princess because she had Club Class Mini Suites that offered priority boarding, disembarkation, and Club Class dining! I usually don't deal well with crowds, so the process of embarkation was a concern going into the ... Read More
Chose the Regal Princess because she had Club Class Mini Suites that offered priority boarding, disembarkation, and Club Class dining! I usually don't deal well with crowds, so the process of embarkation was a concern going into the cruise. My wife and i took a shuttle from our hotel that dropped us off very close to the entrance to the cruise terminal which was thankfully easy to get into! The process of check-in and boarding the ship was less than 30 minutes, a comfortable time span for me! Once on board we went directly to our cabin which was cool clean, and bright. After a short walk-about checking the storage areas, bathroom and balcony we went to the Horizon Court buffet for something to eat. We were impressed with both the quantity and quality of the food. The atmosphere of the buffet was quiet and relaxed! The first night provided a comfortable rest that recharged us. We appreciated the bedding and mattress very much! The tender to Princess Cay was actually enjoyable, although it was sunny and hot! Our walk around the shops and lounging areas was fun, though we quickly decided to find some shade! We did make an effort to at least do a little wading before we decided to head back to the ship! My DW did not deal well with the heat on Princess Cay so we decided to stay aboard during the St Thomas port day. On a prior trip we did a walking tour of Charlotte Amalie, so we did not feel we were missing anything by not redoing that activity. For the rest of the cruise we were happy to take in some of the entertainment in the Piazza, enjoy each and every one of our meals in the Club Class dining room and the Horizon Court buffet. From time to time we took relaxing treks around the ship, just soaking in all that a cruise ship offers. We especially enjoyed sitting on the balcony in the evening watching the sunset and the ocean a it passed by! We are already looking into our next Princess Cruise, this time to Alaska in the Spring of 2019!!! That too will be a Bucket List check mark!! Read Less
Sail Date November 2018
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at ... Read More
This was our first time on a Princess cruise and we won’t be rushing back! Travelled from the UK and wish we’d had a better experience to take away with us. The quality and choice of food was very mixed. The best meal we had was at the Crown Grill but obviously we had to pay a supplement. The food and service in the Island Restaurant was again mixed, on some evenings the service was incredibly slow. American passengers that we spoke to at meal times, who were seasoned Princess cruisers, even commented on how the food had deteriorated considerably. If this ship has had a recent makeover then I would have thought that the interior would have been given a more contemporary feel. There is so much dark wood on board it makes you feel as though you’re in an old fashioned pub! I also didn’t think that the ship had that “newly decorated “ feel to it and it was so old fashioned. We booked a suite for extra comfort and space but there was a considerable amount of vibration throughout the cabin. Whenever we were docking the whole cabin, including cupboards and wardrobes, vibrated loudly. There was zero chance of a lie in as we docked around 7am nearly every day. Some passengers commented that the ship was due to go in for engine repairs due the the excessive vibration. Although the entertainers are obviously very talented their repertoire was so repetitive. We tended to visit the Wheel House Bar to meet up with friends and you could predict the selection of songs. Exactly the same could be said for the Skywalker club. Not sure what qualifications are required for a cruise DJ but I would’ve expected that knowledge of a wide variety of types of music and songs would be of particular importance but it was dreadful. They had a “British Invasion” hour one evening and the DJ had no idea who Queen or E.L.O were! She played the same songs every evening! It became a standing joke between us as to when she would play the B52’s, Billy Idol or the Cha Cha Slide again! She didn’t engage at all with her audience and knew how to clear a dance floor! On a more positive note, most of the staff worked really hard and were very obliging and helpful. The island stops were excellent with some beautiful scenery although we saved a lot of money arranging our own tours once ashore. There are lots of drivers touting for business and they are mostly run by big companies but lots cheaper than those offered onboard. Sadly overall we were disappointed in our holiday and left the ship feeling quite low and glad to be going home. Normally on exiting a cruise we are desperate to book our next one, think we’ll have a break for a while and hope it hasn’t put us off too much. Read Less
Sail Date October 2018
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none ... Read More
We sat at a table with 4 pleasant strangers. Aside from one dinner of sliced tenderloin, none of us were impressed with the food. The lobster was small and extremely salty. Usually I request a second tail but it was so salty that none of us requested more even though we were still hungry. The waiter and helper were wonderful! Always attentive to our slightest need. The salt and lime glow scrub in Spa was lovely. The trouble began on departure day. Our room would not get cool. We asked housekeeping to fix it but our cabin steward said he needed to call maintenance/engineering to fix it so we went to dinner. Back to cabin after dinner and still hot in cabin. We waited about an hour at least for someone to come fix it and then I called the desk to ask when someone would be here to fix it. I was told the request had been closed out; that someone had fixed it. I told her that it was not working. Then our cabin steward contacted his supervisor and someone came to work on it. STILL HOT IN OUR CABIN! Finally I went to the main desk and started crying because they had not fixed the AC and sweat was pouring off my husband’s face as he sat and tried to read a book. Finally, someone from the front desk brought us a fan. (WHILE AT FRONT DESK THERE WAS another person complaining about their hot cabin at the same time I was!) I was told someone would fix it the next day BUT IT WAS HOT FOR 5 DAYS.!!!!!!! At least we had a fan. Now I asked for some compensation for having a cabin with no AC but the manager at the desk treated me like a total liar!!!!!She acted like since I did not complain daily, that the problem was fixed. THIS IS AREALLY CRAPPY WAY to treat a paying customer. Even tho we are now at the Platinum level, I never want to sail Princess again. Holland America and RC here we come! Read Less
Sail Date October 2018
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