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Cruise Ratings
2 Helpful Votes
Sail Date: January 2018
I just returned from 13 days on the Diamond Princess to New Zealand. Well..firstly the entertainment was completely NON-EXISTENT!! Each day that would hold events like "Guess the Price of the Painting"...some crappy piece of ... Read More
I just returned from 13 days on the Diamond Princess to New Zealand. Well..firstly the entertainment was completely NON-EXISTENT!! Each day that would hold events like "Guess the Price of the Painting"...some crappy piece of colour that was suppost to be attractive. Come to Efys..You could win an original piece of jewelry. Once again crappy costume jewelry. We played a game one day throw a ring around a Champagne Bottle. You line up for hours and whoever get the ring around wins the Champagne..this is today's entertainment. The Theatre hold about 200 people with a ship carrying 2000. Half of the entertainers are staff trying their best. My friends sheets had not been changed in 14 days! The food in Buffet for breakfast if you dared get up after 7.00am this was the only place open was Stone Cold!! The Bacon, Eggs, Toast. One day I saw a stack of about 50 piklets come out I waiting to they were set down...surprise surprise every one of them were Stone Cold! Most passengers were over 70 with their sticks and walking frames. They told us they were happy to sit in their cabin and read a book for Entertainment! The staff said they were treated really badly..one half day off in 3 weeks and stuff all for wages. The ports were great we booked the same excursions on land for about $70.00 that Princess Cruises were charging $250.00 for. Neither I nor my friend will ever ever travel with Princess Cruises again. So if you want a "fun/relaxing holiday with some activities GO TO ANOTHER LINE...this one should be known as The Crusing Nursing Home. Read Less
1 Helpful Vote
Sail Date: January 2018
Chose this cruise because of the time of year and number of nights and because it departed from Melbourne and returned to Melbourne (round trip). Entertainment excellent, cabin great, ships cleanliness and lovely food. Travelled with a ... Read More
Chose this cruise because of the time of year and number of nights and because it departed from Melbourne and returned to Melbourne (round trip). Entertainment excellent, cabin great, ships cleanliness and lovely food. Travelled with a disabled family member. Cabin catered for the disable passenger. From the larger cabin door, spacious room and bathroom facilities. Only negative thought on disabled cabin was that it was at the very end of the ship, so going to the Princess Theatre meant walking from one end of the ship to the other. A disabled cabin in the centre of the ship near a lift foyer would have been better. Understandably the passage ways are narrow so not having to walk past cleaning trollys would have been easier. Otherwise entertainment was wonderful. Mocktails were fantastic. Variety of food great. Berninis and Donetello was great, food, waiters and ambience was excellent. Overall wonderful experience. Read Less
1 Helpful Vote
Sail Date: January 2018
Princess has so many wonderful ports this was our 15th cruise with Princess. This was the first time for us to book a Handicapped room it exceeded our expectations. My husband has Parkinsons and we were able to enjoy a cruise even with his ... Read More
Princess has so many wonderful ports this was our 15th cruise with Princess. This was the first time for us to book a Handicapped room it exceeded our expectations. My husband has Parkinsons and we were able to enjoy a cruise even with his challenges. We chose The Regal because we had not traveled on the Royal or Regal Class to date. We decided we would be able to enjoy the ship even if we may not be able to go on many excursions has we have in the past. It was a wonderful experience and everyone was so helpful. There was a slight break out of the Norrel Virus with 20 people who all went on the same excursion.The captain informed the passengers immediately and the crew kept the contenment to only those few people. They cleaned and follow preventive messures to keep all other passengers safe. The ship is beautiful and very comfortable. Read Less
2 Helpful Votes
Sail Date: January 2018
my group arrived late for embarkation but the crew got us registered and on the ship pretty quickly, we had to carry our own luggage which was a bummer but it was okay especially after I heard from other cruisers that their bags came up ... Read More
my group arrived late for embarkation but the crew got us registered and on the ship pretty quickly, we had to carry our own luggage which was a bummer but it was okay especially after I heard from other cruisers that their bags came up missing, I was disappointed in my cabin , I paid for balcony stateroom and my children stayed in an inside cabin which I found to be the same exact size, only difference was I had a balcony. I have cruised many times before and always get a balcony or suite so I was extremely disappointed. the only good thing about the room was my room steward kept it nice and clean the entire time. I took this cruise for my birthday and found very little night life on this cruise, I was a little bored , it seemed like everyone slept for 2 or 3 days before I even saw movement or any entertainment. The night club didn't start playing music till 11pm and by 1:30am nobody was around. I could not even enjoy my balcony because the people next to me complained about noise the entire time , it was as if they got on board to sleep. The buffet was small and didn't have many choices but the dining room was nice, I enjoyed sitting down for a nice meal every night. The pool was nice and so were the Jacuzzi's . I had a spa treatment and ended up getting blisters on my feet and was told to see the ships doctor but of course I would have to pay out of pocket. I was not offered any compensation at all. I paid for a private balcony breakfast which I never received because room service lost my ticket, they claimed they would give it to me another day but never showed up !!! and I never received a refund which of course I asked for. the ports were beautiful !!! we took a tour of the city in Puerto Vallarta , saw the church and beautiful boardwalk, then did a tequila tasting and did a little shopping before we headed to the jungle where we zip lined, afterwards we had a great lunch of lobster and shrimp and fish which was the most delicious meal I have ever had it was very fresh !! in Mazatlan we did a city tour and saw the cathedral which was absolutely breath taking!! we got some great photos and had had lunch on the beach. In Cabo we got off the ship and took a tour on a glass bottom boat afterwards it dropped us at Medano beach where we stopped at the Office and ate and drank some more tequila. The prices were great the bottle of tequila (Don Julio) and 8 plates of food came to about $100. We spent some time on the beach and relaxed. ON the way back one of the boat operators stole from us so that left a bad taste in our mouth for that port. I go on cruises just about every year sometimes twice a year and I doubt that I will ever cruise on Princess again. Read Less
1 Helpful Vote
Sail Date: January 2018
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for ... Read More
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for wheelchair access to promenade deck and pool area. No wheelchair accessible doors to sports deck, and Sanctuary is only accessible by lift which we are told is often out of service (when I was ready to go down from the Sanctuary the lift was not working so I had to wait 2 hours for repairs (and there is no washroom on that level - not good). 6th deck has different levels so one needs to find the ramp to get from dining room through the casino to the theatre. The 6th deck theatre has very limited wheelchair seating and the 7th level requires a steep ramp. Explorer lounge where much of the trivia games and other entertainment takes place also requires a steep ramp so I could not participate. The most disappointing was that only passengers who could walk could disembark in Bonaire. Because I use a manual wheelchair I was not allowed to disembark because they claimed that the safety officer said the ramp was too steep. The staff was rather rude about it and didn't care that we specifically choose docked ports so I could disembark. We have sailed other cruise lines which were more suited for wheelchair users. Read Less
Sail Date: December 2017
Wanted a Christmas cruise. Went to Vanuatu and New Caledonia December 2017. Cruise was very enjoyable. Ports were good but not too good for people with mobility issues. Staff run off their feet in the bars. Service not as good as usual in ... Read More
Wanted a Christmas cruise. Went to Vanuatu and New Caledonia December 2017. Cruise was very enjoyable. Ports were good but not too good for people with mobility issues. Staff run off their feet in the bars. Service not as good as usual in the bars. Food great, service in dining room excellent. Only issue we had was breakfast in the dining room which took an eternity. Had to then utilise the buffet. Entertainment in Princess Theatre excellent especially “Bravo”. Loved it!!! Had negative comments from the bogans on board re Bravo. It was excellent and the best show we have seen on Princess!! Sad that Isle de Pins tours cancelled, but still had a great time snorkelling by myself. Sun Princess is great for people with mobility issues as it is small. Would have liked if it had the MediSpa like the larger ships. We will continue to travel with Princess and our next trip will be to Japan on their Diamond! Read Less
2 Helpful Votes
Sail Date: December 2017
Fancied doing something different and chose this cruise as we have cruised with Princess a fews times to Mexico at Thanksgiving on the Ruby and Crown. The Coral is an old ship and starting to look a bit tired. We sailed during Xmas ... Read More
Fancied doing something different and chose this cruise as we have cruised with Princess a fews times to Mexico at Thanksgiving on the Ruby and Crown. The Coral is an old ship and starting to look a bit tired. We sailed during Xmas and NYE. It was a bit boring on both nights, but that's okay wasn't expecting Times Square but could have been a bit better. We had 2 balcony cabins and 1 mini suite. We really needed a handicapped accessible cabin for our wheelchair bound disabled child, but low and behold not one was available. My child was the only one on the cruise who actually had her own wheelchair that wasn't rented! But there you go, awful but people seem to think booking a handicapped accessible cabin when you don't need it really but just want the extra space, is okay. But it's not. Food in the Horizon cafe was much better than the Bordeaux restaurant anytime dining. We found that the food in the Bordeaux was quite awful. Either over cooked, bland or cold. Horizon offered much better choices. Wifi is terrible. I spent more time trying to get on and get off the wifi and wasted so many minutes doing so. The internet cafe manager, Mikael couldn't care less. Overall this was an okay cruise, but for what I spent on 3 cabins ($22K) I was sorely disappointed. There are other cruises out there that offer much better food, cabins and entertainment for less. Panama Canal was somewhat interesting but after 8 hours of non stop commentary it got a little boring. Great to see, but don't think I would rush back. The excursions were over priced and really nothing great. Read Less
3 Helpful Votes
Sail Date: December 2017
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was ... Read More
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the scheduled events did not occur because the cruise director staff did not show. There was virtually nothing in the way of activities for our children. (Ages teen through young adult.) It was also odd that they had a series of enrichment lectures about serial killers. Why would that be a topic at all, never mind almost every day. On top of it all, you had the usual high pressure sales tactics (spa products, health products, art). Because of the poor training and customer service, the ship was simply not designed to give even the suite passengers anything extra. We made the most of our trip mainly by creating our own fun, designing our own excursions, etc. We also found out during the trip that numerous passengers were upgraded to Platinum, which was good for them, but further diluted the benefits of being Platinum, Elite, or Suite. For example, the evening cocktail party did not offer any complimentary drinks and snacks that were no better than what could be obtained elsewhere. Even the staff who helped suite guests with disembarking was rude. Christmas/New Year's is always a little hectic, but this was unbelievable. Also note that despite the cold weather, there is NO INDOOR POOL. The outdoor areas were almost unusable for the majority of the trip. Read Less
4 Helpful Votes
Sail Date: December 2017
We always have wanted to do this cruise...price and timing right. We had never sailed with Princess before and cannot tell you how pleased we were. Cruised with several lines over last 20 cruises, most recently with Cunard and Oceania. ... Read More
We always have wanted to do this cruise...price and timing right. We had never sailed with Princess before and cannot tell you how pleased we were. Cruised with several lines over last 20 cruises, most recently with Cunard and Oceania. We honest felt the level,of service on Princess exceeded that ofmthose two lines. Exceptional service at every level in every interaction was standard. Some food leaving a little to be desired, but overall very good. The Canal experience was wonderful, especially because we had been told to reserve space on deck 17 in the Sanctuary...$60 per person additional well worth it! We’ll be back to do,the entire Panama Canal transit because this was partial. Thank you Princess. Several,pluses...the wine bar was very special and Laurentia, the wine expert was indeed that! Being assigned tomAnyrime dining was perfect because we could make a reservation and the maitre d Giovanni and our waiter, Abel, were superb at their jobs Read Less
1 Helpful Vote
Sail Date: December 2017
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience ... Read More
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience with this cruise was a little disappointing. The service level crew members seemed to be less knowledgeable, less attentive, and more prone to make up answers or outright lie if they weren't sure. Incorrect orders were served quite a few times in the dining room, and on one occasion an entire course (salad/soup) was omitted and they tried to offer to bring it in the middle of the entree course. Entertainment in the Princess Theater was top notch and it was packed to capacity for the early show every night, including the very first night. It was readily apparent that Princess had invested some money into production shows. Even the nights that featured comedians had the house packed. Their lounge shows in the Vista lounge at the aft section also had some good shows, though they also had their share of mediocre shows. We used more Princess excursions this time than we normally do and they were, of course, more expensive, than the same tours off the ship. The one disappointment was in Mazatlan where an "all day" tour that was supposed to be 9 hours turned out to be a 3.5 hour bus tour where we were dumped at a hotel for a less than appetizing lunch and show, and then provided cab transportation back to the ship at our leisure. Most disappointing was our experience in Cabo as a tender port. My spouse is in a foldable motorized wheel chair. There was no problem disembarking the ship to the Princess tender to go ashore. On the return trip though, a thunderstorm broke out and we were denied boarding on return trip because the Princess personnel said that the ramp was wet and may be dangerous to go down. So the left us standing in the middle of this thunderstorm without shelter. After about 15 minutes of this my wife decided it was enough and told them that she was going down that ramp with or without their assistance (the metal grids on the ramp did an excellent job gripping the tires on the wheelchair.) However at this point, the Princess lifeboat had left and we were left with using one of the Mexican contractors that do tendering. The contractor boat refused to allow the wheelchair on board because two healthy young men in their 20's said it was too heavy for them to lift (about 65-70lbs). So, I, being close to 70, just folded up the chair and picked it up to put on board the boat (!) Needless to say we were totally soaked from head to two with waterlogged shoes by the time we got back to the Grand (of course the rain stopped and the sun came out just as we got to the ship.) As others on this cruise have mentioned, we encountered some rough seas on the northerly return from Cabo. The captain had announced that he would be changing the route a bit and varying the cruising speed to minimize the disturbance to the passengers; he did a superb job and there was minimal disruption (unless one looked out the window and saw how rough the seas actually were. As seems to be the course for all Princess cruises, they are trying to sell you something everytime you turn around. But it appears than many of the more experienced Princess cruisers are familiar enough with this practice to just ignore it, and we're getting to be less attentive to their pitches, though it is still kind of annoying, especially when they are trying to sell second-rate trash most of the time. If it were quality merchandise it might be a little different. Read Less
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