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494 Princess Cruises for the Disabled Cruise Reviews

This is a cruise ship for the Older Generation, most of the passengers were 70 yrs and up, with a lot of wheelie walkers etc, I am not belittling anyone just stating how it was. The cruise itself was fantastic, the food was top notch, the ... Read More
This is a cruise ship for the Older Generation, most of the passengers were 70 yrs and up, with a lot of wheelie walkers etc, I am not belittling anyone just stating how it was. The cruise itself was fantastic, the food was top notch, the staff from the Captain down were so friendly and helpful, the cabins are a bit on the small side (we had an inside cabin), the coffee was disgusting, could not get a decent coffee anywhere on board. The entertainment was great, the Bingo is really expensive and the prizes were a bit lousy, compared to other cruises I have been on. The ship itself is old but well maintained, and very clean. The beds are super comfortable, and the showers are really good. Overall the destination was really good ,we went to Tasmania, and had 3 stops (Burnie, Hobart and Port Arthur) plus cruised past the Freycinet Peninsula, just be aware Tasmania has funny weather patterns we had both hot and cold, so have to pack a bit of all weather gear. All in all an enjoyable cruise, but not really for families, as there is limited activities for the younger generation. Read Less
Sail Date January 2020
I chose the cruise for the port of calls and being a new Ship.What I found was this cruise is for the over 70's and disabled .Many of the crew members were enjoying guest services.the older people were hogging all the facilities and ... Read More
I chose the cruise for the port of calls and being a new Ship.What I found was this cruise is for the over 70's and disabled .Many of the crew members were enjoying guest services.the older people were hogging all the facilities and were a pain to walk past or get a seat anywhere. Food and entertainment is repetitive and boring,everytime I went to eat I felt like being in a hospital. The shuttle service to shore is packed before it leaves the ship and is extremely hot. On port days staff have no idea where people should go and NOT go. staff were overworked and seemed not to care. no decent music or shows to mention, only violin and piano everynight. There is DJ who is as boring as the music she plays. There is live band which makes a joke of any song they play. Female staff are dressed up to bring some glamour. Smoking faciltities are aweful. I would not recommend this ship to anyone under 50. Only highlight was the port of calls and the staff in the bars and children and youth program. Read Less
Sail Date January 2020
We have been on close to 30 cruises, most on Princess. I was so excited about this cruise; I chose it for the ship, not the itinerary. It was so underwhelming and many shared our feelings. It's similar to the Regal & Royal but ... Read More
We have been on close to 30 cruises, most on Princess. I was so excited about this cruise; I chose it for the ship, not the itinerary. It was so underwhelming and many shared our feelings. It's similar to the Regal & Royal but they are better. I must say Captain Tuvo was among the best. He was always being seen and had a great sense of humor. Our cruise director was also alot of fun as was the comedian. We had one production show and it was excellent but it seems we were cheated on the entertainment. The thing that totally amazed most people was no library. if you want a book, you go to guest services and get to pick from books left by passengers. The claim is people steal the books and Princess decided enough, I guess. As for dining, we have always had traditional seating but got stuck with my time dining. I'm not a fan because sitting with the same people and having the same waiters makes for a pleasant dining experience. Unlike Royal Carribbean, you cannot book the same table and time for every nite. You have to reserve each day and that means waiting on the phone and speaking to someone with poor english or arriving at 5:00. As for the food, the beef was excellent and the rest a matter of taste. Let me say the elevators are the worse! they will pass your floor several times, once when we were in it. And if that isn't annoying enough, when one finally stops, the rude people inside make no effort to make room; in fact, more than once I saw someone push the button to close the doors. Trust me, I can see when there is room. My husband and I both used a cane noone cared. I think with so many elevators, Princess should dedicate one to wheelchairs and walkers. I can't imagine how long they waited to get on. That brings me to, anyone who is familiar with Princess knows they mostly have an older crowd. I'd guess 60 - 80 years average. Children are rare. Princess could do more to accommodate the handicapped. For example, You won't find anything on their website telling you how to reserve a wheelchair for embarkation. I waited 45 min on the phone to reserve 2 chairs and the girl gave me the wrong info. Finally, our cabin. It looks exactly like the pictures. we had an obstructed balcony which wasn't all that obstructed. I love the closets on Princess as they are open and large. Plenty of room for clothes and luggage. The shower was larger than most with a ledge! The tv is on the wall and large. We had a phenomenal steward in Santhosh. First thing I always request is removal of the duvet and a blanket and sheet instead. And ice. He was most pleasant in accommodating any requests. One thing most people noticed was this ship is a bit noisy as in squeaks, etc. I should add, everyone working this ship is friendly and always smiling. Overall, this cruise wasn't cheap and if I had to recommend it, I'd say take the Royal or Regal instead. Read Less
Sail Date January 2020
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under ... Read More
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under the stars and some interesting activities on sea days and half port days. I understand that the ship is going in for another refurbishing in March. It needs it. I’ve been on 16 other princess cruises and I recommend doing the Royal, regal, or their newest ship as a lot more is offered. The explorers lounge had some great acts and games but never enough room for all the people. They should have used the fusion lounge as it is much bigger. Being out on deck I expected more from the movies under the stars and much time nothing was happening. Also, in the cabins there should be music stations for those wishing to just have some music without watching the tv screen. Read Less
Sail Date January 2020
Great Panama Canal experience! The Caribbean Princess is an older ship with great upgrades and a fantastic crew! The Cruise Director was unbelievable and was a huge asset to the fun on the cruise. The waitstaff in the dining rooms were ... Read More
Great Panama Canal experience! The Caribbean Princess is an older ship with great upgrades and a fantastic crew! The Cruise Director was unbelievable and was a huge asset to the fun on the cruise. The waitstaff in the dining rooms were great and worked together to make your ding experience a great one! The ships decor was terrific and the flow of the activity decks seemed you were on a much smaller ship. I loved the International Cafe for there fresh Lattes and service. A great friendly smile to start your day. The Guest Services Desk was always full of employees to help with you issues, not like other cruise lines that have a skeleton crew (NCL) to service your needs.Overall, the Princess cruise line is trying and staying way in front of their competition with there Medallian program which is helping non techy's like me to feel GOOD! I hope they continue to be way in front and accommodating! Thanks Princess Cruise Line! Read Less
Sail Date January 2020
I have never been on a cruise before and I came in with little to no expectations and a positive attitude. At first I was overwhelmed with amount of action going on and the small rooms, food etc. But after the initial first day, which was ... Read More
I have never been on a cruise before and I came in with little to no expectations and a positive attitude. At first I was overwhelmed with amount of action going on and the small rooms, food etc. But after the initial first day, which was stressful because of flying and nothing with the Princess cruise line, everything worked out. Sure, we did not go on one of our port stops due to weather, but safety was the priorty and I understood that. Also, the staff was INCREDIBLE!! Everyone was so personal, kind and nice! Spoiled me rotten from such great service. Entertainment was great and the whole time I was enjoying, having a blast and was always satisfied with everything. And if at any point I had any issues, they were quickly resolved. The game shows and entertainment was too notch, they have things for kids, teens and in betweens. And obviously adults and older adults as well. We watched a movie outside and ate ice cream, I mean what could be better? So all in all, the best vacation of my life. I would totally reccomend. For a lot of people who complain on these forums, these people are natural complainers so I would take it with a grain of salt. I had an awesome time and would 100000 percent reccommend. Read Less
Sail Date January 2020
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking ... Read More
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking down( Maneuverability and traveling very slow) to be without Power or basic Power in our room for about 4 hours in port ( St. Lucia) with a cabin friend in a wheelchair was not fun. We also had very bad weather out at sea. We had more sea days then I ever wanted. I did like their Medallion it was quickest I have ever been on and off a boat with a person in a wheelchair. Food was not that great had to send back my meals a few times due to temperature, heavy seasoning and taste. They had also tried to pass off leftovers from the night before(pot roast) to new dish. Pot Pie with Steam vegetable on the side with no seasoning. Not a good taste! Casino was good! Very Smokey in none smoking area! Took a Steel Drum Class with Mr. Wilson. Very Fun! Very enjoyable. It took 72 hours to get our Laundry back from Cleaning. Entertainment was good. Very Funny Comedians. You know you have a bad cruise when you receive a letter form the Captain of the ship at Sea Day with a gesture of concern to receive a Future Cruise Credit to 35% of the base cruise fare paid. Not good! I was told by another guest. He did this so you could book another cruise before getting off the cruise. I did not like this Gesture! Princess needs to due a lot better! Read Less
Sail Date January 2020
There was a lot of gray hair on this cruise, including my own. The ship was prepared for the cruisers with the selection of music played throughout the ship, both live and canned, were age appropriate . There were two levels of adult only ... Read More
There was a lot of gray hair on this cruise, including my own. The ship was prepared for the cruisers with the selection of music played throughout the ship, both live and canned, were age appropriate . There were two levels of adult only pool areas, one free and for a fee. The best part was the minimum announcements. Due to location, we have cruised mostly with Carnival, but no more. The Carnival CD's (and those on RCCL and NCL) make too many sales pitches under the guise of information. The food on Lido was very good including my favorites Indian and Mexican. The bread/rolls were also excellent, hard on the outside and soft in the middle. Entertainment included only one comedian, wished for more, and a Beatles Mania show. Both were great, Come early to get a seat. The stateroom, beyond the usual, had a 46" LCD TV, not only that, it had live TV shows and recorded TV shows and movies for free! After a hard day of eating and lounging in the sun, it was a pleasure to be a couch potato for a few hours. Service was excellent, keep up the great job Denchai, our cabin steward. Embarkation and disembarkation smooth and at least 40 minutes ahead of schedule. Read Less
Sail Date January 2020
This was my first-time cruising, so obviously I had a wonderful first-time experience (you are crazy if you don't have a great time on any cruise). But I was disappointed with the lack of age diversification. Sky Princess is clearly ... Read More
This was my first-time cruising, so obviously I had a wonderful first-time experience (you are crazy if you don't have a great time on any cruise). But I was disappointed with the lack of age diversification. Sky Princess is clearly aimed towards an older crowd (60-80), so it may have been partially my fault by choosing this ship. Everything is geared towards an older crowd from interior design all the way to entertainment. My biggest pet peeve was the lack of entertainment for younger people though. The club every night was entirely pre-1980 music, which was extremely disappointing. They would start playing hip hop after midnight, but if you have an excursion early in the morning it's just not feasible. By 10 pm every night, other than drinking it felt like there was very little to do. I thought the food was great. Not a big fan of paying $500 for a drink package that limits you to 15 drinks a day (especially since each drink only has one-shot). Imagine getting a huge frozen margarita with one damn shot. Then if you get doubles you really only have about 7-8 drinks a day. I had a balcony cabin and it was great. The ship could use more indoor recreation rooms. It was hard to play ping pong next to a huge fan outdoors that would suck the ball towards it. If not that, then the wind or rain made it impossible to play. The shopping stores were very boring. I enjoyed myself, but I will never cruise with princess again. My favorite staff was Allen at the bar on the top floor, Al in the dining room, and Ryan at the bar on I think floor 6 or 7. Read Less
Sail Date January 2020
We had a four generation cruise on Sky Princess. We were a group of eight with the oldest 78yrs and the youngest 4yrs. The ship is so accessible it met the needs of the whole family. My mother used a wheel chair. We had two mini suites ... Read More
We had a four generation cruise on Sky Princess. We were a group of eight with the oldest 78yrs and the youngest 4yrs. The ship is so accessible it met the needs of the whole family. My mother used a wheel chair. We had two mini suites M220 and L219. The suites were roomy and had lots room for every ones suitcases and clothing. The ship was huge but easy enough to navigate. The hardest part was knowing which were the odd and even hallways. It would be nice to have a sign that you can see when you come out of the elevators. The food was great and the staff were excellent. We had early dining 5pm in the Estrella Dining room. Our waiters were Gerry and Axel, they were amazing. Gerry always made sure my grandson got his hotdog with no relish early so he could go to the kids club and we could enjoy our meal. Axel always remembered our drinks and made sure we had everything we needed. On our first night my grandson was falling asleep in his chair and the lady in charge, with the short blonde hair brought him an extra chair and a pillow so he could sleep. We were so impressed. The kids club was amazing, my four year old grandson had so much fun and made so many friends. The staff are so patient and seem to really enjoy their job. We loved the entertainment staff. We spent most nights in Princess Live because there was only a couple of shows in the theatre we wanted to see. The Rock Opera show was really good. We were there an hour early to get seats. The show fills up fast. We didn't watch the movies under the stars. Again there wasn't really anything we wanted to watch The pools were fun but loungers were hard to get. We had the best luck at the wake pool. It is nice to sit in the pool and the ocean through the window. We had a great time and found that there was something for everyone.. Read Less
Sail Date January 2020
This was a repeat cruise for my husband and me but included Sea of Cortez which we had only visited on the World Cruise. We did a B2b With the Mexico and Hawaii Cruises to just get away. We spent a lot of time in the casino and I ... Read More
This was a repeat cruise for my husband and me but included Sea of Cortez which we had only visited on the World Cruise. We did a B2b With the Mexico and Hawaii Cruises to just get away. We spent a lot of time in the casino and I came home $3,000 richer than when we left. I had lost my fanny pack on the first day but it was turned in to the Customer Services desk. It was intact except for the $400 cash, nothing else was missing. We did 2 excursions in Mexico, In Cabo we did not get off. Due to it usually being very rough water there, with the tender and we have been many times so it was not necessary for us to get off the ship. I use a mobility scooter and it would have been a challenge. I had no problems in other ports with getting on or off with the scooter. In Loretto we did the Clam Back and it was fun. We walked back to the tender and stopped at a local craft sales street. Very small port and very clean and quiet. Since there are only 4 cruise ship visits per year it was not over crowded. In Lapaz we did not get off the ship due to the tender and 30 minute free bus ride into the town. We enjoyed the ship with trivia that day. In Porto Viarta we took a ship tour that went to a few art shops and went to the top on the hill to an art studio. They taught cooking classes and painting classes. We finger painted a black tile of a waterfall. It was fun with snacks and wine. We had a handicap balcony cabin and our room steward was very good. He did not bother us but had everything cleaned up and organized by the time we got back from breakfast. We had anytime dining and enjoyed eating with new people every night. The conversations were always enjoyable. The food was very good . I went to the show and my husband went to the casino almost every night. Read Less
Sail Date January 2020
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
We saw the cruise advertised in our city's newspaper and thought why not. I've been wheelchair bound for the last 3 years and this was our first attempt for me to travel again. It was also our first cruise. From the moment we ... Read More
We saw the cruise advertised in our city's newspaper and thought why not. I've been wheelchair bound for the last 3 years and this was our first attempt for me to travel again. It was also our first cruise. From the moment we arrived at the dock, the staff couldn't be more helpful. Our bag was taken and we were ushered through the embarkation process. Staff were on hand to help me aboard and then handed over to on board crew to be taken to our wheelchair accessible balcony stateroom. The room was fabulous with plenty of space to maneuver my chair and a spacious wet room bathroom. The bed was comfortable and housekeeping was discrete and very good. The food was fabulous and we stopped eating at the buffet after one breakfast, otherwise we would have over eaten. Sticking to the dining room still gave us 3 courses with plenty to choose from. 5 star food and service. I was a little under whelmed by the live shows, but there was plenty of other entertainment available. We didn't take any excursions as these seemed to be a bit on the pricey side. But it was easy to enjoy exploring the ports ourselves. The only negative I found was not purchasing a "Drinks" package prior to boarding. It's too easy to run up your on board account, even with just soft drinks and wine. HINT: Take your own fizzies on board as there is no rule against this and put in your cabin fridge. We disembarked in Sydney and again staff helped to make it a very smooth procedure. If you sail on the Majestic Princess see the most lovely bar waiter, Pranab, on Deck 17 and tell him Katrina sent you. We will be sailing with Princess again in the near future. Note: Do not book a cruise during School Holidays. Read Less
Sail Date December 2019
Great time with family. Better than staying at home. If you have special abilities members of your family this is the place to go (with the exception of Shore Excursions helpfulness). The ship is great and assessable. Staff is ... Read More
Great time with family. Better than staying at home. If you have special abilities members of your family this is the place to go (with the exception of Shore Excursions helpfulness). The ship is great and assessable. Staff is wonderful and willing to help when needed. Always felt very comfortable at letting them just go about their day without us having to worry about them. From the entertainment staff to the the room Stewart, to the staff cleaning all were helpful (except shore excursion). You will be very pleased with the experience onboard. The medallion was such a great asset. You were able to locate and not worry about your party. Thanks again for making this a memorable event. And yes, we did book another cruise. Our special needs group also booked a cruise and they are planning on going alone, and I am sure they will be very pleased with the trip. Read Less
Sail Date December 2019
We chose this cruise because the ship was new and we never cruised on Princess. Here are the pros and cons. Balcony BC Cabin was new and very nice but did not have a sitting area and the shower was extremely small with curtain. The TV ... Read More
We chose this cruise because the ship was new and we never cruised on Princess. Here are the pros and cons. Balcony BC Cabin was new and very nice but did not have a sitting area and the shower was extremely small with curtain. The TV was not interactive ( I explain this somewhere in the review). Ships decoration was surprisingly designed the old style with lots of corners cut at the pool area and above areas to save money. Theatre shows were good. Comedian was funny. The magic comedy show was boring, I don't like to hurt anyones feelings but the truth. The music in the public areas like the Piazza was 1940-1960, before I was born. This cruise is for senior citizens, not younger people 60 and younger. The casino was half the size of most cruise ships and people were crammed in there tightly. The food, yikes, the buffet was good, no complaints. The main dining room food was terrible, like cafeteria or hospital food, very disappointed, we left twice and went to the buffet. Sabitinis their heavily promoted specialty Italian restaurant was terrible, again hospital food at best. The steak restaurant was good, no complaints. The public bathroom areas were not spacious and not well attended or clean (this was mentioned in other reviews and we confirm). This disco was not well lighted up and the DJ played terrible music. It did not attract for long the younger people on this Christmas cruise. Internet worked excellent, was superior to all my experiences on any other cruise line ship. The medallion application was excellent. The only thing I did not like about the high tech application is they place your name on the door. I like my privacy. The elevators were a challenge, I had to run many times to catch one. Overall, this cruise is for seniors. Read Less
Sail Date December 2019
Antarctica was the only continent I had not visited before this cruise and it was the last item on my bucket list. I chose a Princess cruise because I am an Elite member and have always found that Princess caters for persons with ... Read More
Antarctica was the only continent I had not visited before this cruise and it was the last item on my bucket list. I chose a Princess cruise because I am an Elite member and have always found that Princess caters for persons with disabilities. I have mobility problems owing to Parkinson's Disease and found the staff friendly and very helpful. Our cabin was, like all Princess cabins, clean and well laid-out, although I found the shower a bit cramped owing to my physical problems. We ate in the Anytime Dining Room when possible, and this is much more civilised than Horizons, which we found a bit "grab and go". The Captain took us to as many places in Antarctica as was physically possible and I do not think this could have been done any better. Embarkation and disembarkation were smooth and stress-free and the lectures were mainly excellent and informative. As for the sites we visited - they were truly magical. The whole Antarctic experience was unlike anything I have ever experienced before. It truly was a magnificent wonderland of ice and Alaska cannot even begin to compare. I will treasure my memories of Antarctica forever, as my lifespan will not enable me to visit it again. Read Less
Sail Date December 2019
We chose this cruise as a way to celebrate the holidays with our daughter and adult grandchildren. We had a wonderful experience. The ship was beautifully decorated with trees, garland, and ginger bread houses. Each mailbox at the entrance ... Read More
We chose this cruise as a way to celebrate the holidays with our daughter and adult grandchildren. We had a wonderful experience. The ship was beautifully decorated with trees, garland, and ginger bread houses. Each mailbox at the entrance to the cabins had a small ornament placed on it. We loved the covered pool area. We had never been on a ship with a conservatory before. The promenade deck was also lovely although we didn't get to spend much time there as the seas were rough and it was frequently closed. We left our home in North Carolina early on the day of the cruise. I don't recommend this as I think it increases the chance you could miss the cruise. However, we had to do this as our grandchildren had their college final exams the prior day. Our plane was on time. We took the cruise line shuttle from LAX to the pier. This worked well. We did not have to wait long until we were on our way. Check-in was quick and easy. We were soon on our way to our cabins. My husband and I were on Emerald deck in an accessible IA cabin. I had polio as a child and use a wheelchair. This was the BEST cabin I have ever stay in. Especially important, the bath had sufficient turn around space. The room area itself was surprising. We had two TV's, a chair, a sofa and a sleeping area as well as a wet bar and refrigerator. There was a tight turn to enter the room from the hallway. There was a marble foyer which led directly to the closets and desk. There was also a desk chair which we never used. Our cabin was well located for access being near the aft elevators. This is important to me as it makes getting around the ship easier. Our steward typically placed his carts so that I didn't have to pass them to reach the elevators. Our cabin had good temperature controls and we were able to keep the room comfortable. This ship has the "new" Princess beds which we find comfortable. However, the big fluffy pillows are not our cup of tea. We are both side sleepers and the pillows do not support our heads well. The pillows allow one's head to bend down toward the mattress and then the pillows fall inward toward one's head. Princess should provide a firm pillow on request. Also, the duvet is too heavy. Amazingly that was our only disappointment on the entire cruise. I did learn one important lesson about choosing a cabin. One should never accept a room under the pool. Although this did not affect us directly, we had a very rough crossing and one of the pools developed a crack allowing the water to flood the cabins beneath it. The ship's welder(s) were able to fix this. We chose "Anytime" dining and were quite pleased. We are most breakfast and lunches at the Horizon Court. For dinner, we arrived at the Capri dining room between 5:30 and 6 PM most evenings. We requested a table for five with no steps which was granted each evening. One chair was removed from the table so I was able to use my wheelchair easily. Occasionally, the path to our table was obstructed by another wheelchair or scooter but one of the waiters quickly moved it to make my access easy. We found the food tasty with lots of different choices. Most of the time we had the same waiter, named Petro from the Ukraine. He was personable and gave us good recommendations on what to choose. We especially loved the chocolate journey desserts. Of particular note, the entertainment on this cruise combined both Christmas/New Years and Hawaiian activities. We had a lot of fun! We especially enjoyed the duo Elua. The husband "Tiki Dave" sang, gave enrichment lectures about our ports, and taught ukulele classes. His wife did lei and hula classes. Regular entertainment included a naturalist, trivia, production shows, music venues including the piazza, and at an extra cost and escape room experience among other things. We really enjoyed the progressive trivia run by the assistant cruise director Oz and the "melodramatic mystery" play put on by the assistant cruise director Mollie. Our fellow guests did an excellent show presenting their newly acquired ukulele and hula skills. The Christmas activities included carols, a visit from Santa, and a themed production show. We did not meet any less than helpful employees. We had so few problems we never even visited the passenger services desk except to get different luggage tags so our entire family could have the same disembark timing. We did note a few grumpy guests around the ship. However, I would definitely have been less than happy if my cabin had flooded. After our rough crossing of the Pacific, we arrived in Honolulu on time and enjoyed our tour of the city and Pearl Harbor. Unfortunately, we were not able to dock in Kauai due to weather and stayed overnight in Honolulu. This disappointed many people but we enjoyed the extra time there on Christmas day. It was nice to see the difference in the holiday decorating there. We went to all the other ports. Our crossing back to California was also rough, encountering class 8 winds and high waves. We made a final stop in Ensenada Mexico which was satisfactory. Our main focus was the Hawaiian islands and they were excellent stops. Disembarkation was efficient and we did not feel we were being thrown off the ship. Overall, this was an excellent cruise and we would happily travel on this ship, this itinerary, and with Princess again. Read Less
Sail Date December 2019
This was our first cruise while we are world travelers. This cruise was beyond our expectation in every way you could imagine. An amazing organization from the start to the end with impeccable staff & all you need to enjoy in 10 ... Read More
This was our first cruise while we are world travelers. This cruise was beyond our expectation in every way you could imagine. An amazing organization from the start to the end with impeccable staff & all you need to enjoy in 10 days. From the entertainment including great shows, comedy, singers and dancers, then the fitness center with spa, hair & nail salon, relaxation, tanning on the deck, watching top movies, for food, several dining rooms & buffet with variation in taste & freshly prepared meals, & many more to keep every one happy on the cruise. The 4 Mexican ports the ship stopped were really worth visiting. Anything you needed was at your disposal with great services & front desk as your guide. The Captain was always anouncing the big events & keeping us informed of the weather & sailing condition. Thanks to the entire crew. We highly recommend the Grand Princess. Read Less
Sail Date December 2019
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do ... Read More
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do is "people watch", that can be more fun and entertaining. This cruise offered some wonderful destinations for me to enjoy some of the more active things I like to do; sailing, hiking, kayaking, and snorkling/swimming. And while I protected myself off shore with sun block, my wife could read, rest, pamper herself in the Lotus Spa, or catch a movie. I love to sail, and I went again on a small Hobie Cat at Princess Cay. What a thrill! A boat ride at St. Lucia to the Pitons was gorgeous and the stop at a beautiful tropical beach capped off a perfect excursion. My wife had a manicure and pedicure that looked fantastic, but she thought they could have and should have used better polish for the pricey job, as her nails were showing wear after just a couple of days. The buffet was good, especially the little deserts that are portioned so you don't feel too bad cheating with a few samples. We dined on Christmas Day at Sabatini's Restaurant. Good food, beautiful surroundings, for this special occasion, but we both decided we prefer the typical Italian comfort food like lasagna, chicken parm, etc. over the very upscale Italian dishes. I think most people would really love the experience. Most of the entertainment was top-notch, but we felt the main production singers were not the best we've seen and their production with "Soul" music was a little laughable. After that show we agreed with many of the guests that it fell way below Princess standards. We loved the comics and magician and I thought the production musicians and dancers were top notch. The Voice of the Ocean is always fun, and the "mentors" were hilarious. Can't wait for our 2021 New Years cruise, booked while on board. Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
Good mouth of mouth about your company Good value for the service provided The open cinema is state of the art The public area is not congested The food service is diversified and multicultural The mandatory grand washing ... Read More
Good mouth of mouth about your company Good value for the service provided The open cinema is state of the art The public area is not congested The food service is diversified and multicultural The mandatory grand washing before entering the dining hall is very EFFECTIVE in preventing food poisoning I noticed there us a staff shortage in the watering team. Used cutleries were not cleared soon enough. The entertainment is very pleasing and enjoyable . The exercise equipment on the open area in the bow area is very creative. The Karioke provided us with lots of laughing and fun. The young ones in particular enjoyed the singing so much. There should be Free Wifi for all guestrooms in today's market. The gym is well equipped and staffed. It would be more wonderful if the outdoor pool could be 10 meters bigger! The disabled passengers were well catered for so everyone had a great time. The security clearance prior and post shore leave were efficient. Read Less
Sail Date December 2019
We chose this cruise because we are long time Princess cruisers and wanted to try the newest ship. The ship is beautiful and some very good changes were made from the other ships in this class which we have cruised on, Royal, Regal . The ... Read More
We chose this cruise because we are long time Princess cruisers and wanted to try the newest ship. The ship is beautiful and some very good changes were made from the other ships in this class which we have cruised on, Royal, Regal . The change to Princess live making it open and with tables and comfortable seating is a winner. The changes to Club Fusion , in my opinion, are a miss. The chairs are comfortable but the arrangement feels half hazard and disconnected also the railings cut sight lines to the stage/ movie screen. Club Six seems to have been used very little and the temperature was kept much too cold for comfort. There was a strong odor of ? spoiled fish at Le Mer on several occasions. Since it is open to the Atrium the odor carried and was very unpleasant. The food in the dining room was , for the most part, good. The beef was excellent as were the deserts. The vegetables, especially the potatoes, were very bland. The menu read potato hash for one dish and it was just diced boiled potatoes. The service was very good with friendly with efficient staff. The buffet was equal to what we have come to expect from Princess, very good. We had a midship handicap cabin and it was lovely. Calm , sophisticated decor and everything we needed for my husbands disabilities. One thing Princess needs to consider is making the door to the cabin open automatically. Unlocking with the medallion was helpful but it is still a struggle to open the door when seated in a scooter or wheelchair. Entertainment was excellent. The new production shows were spectacular with special effects and costumes beyond anything we have seen on a ship in the past and the singers and dancers were very talented. The comedians were also excellent. The medallion is a hit in my opinion. Boarding and disembarking , unlocking the cabin door ,ordering drinks , locating travel partners, it was all very easy and helpful. Staff was readily available to help with learning the system but it was pretty simple really. The ports were very crowded with as many as 6 ships in port at one time. We chose to stay onboard rather than deal with the crowds in some ports since we had been to the Caribbean many times. One issue that concerned us was scooters and wheelchairs not only parked in the hallways but parked in front of closets where fire equipment is stored. This seems very dangerous . Princess needs to enforce the policy of no equipment in the halls. Overall we really enjoyed our time on the Sky Princess and would highly recommend it. The service was excellent and the activities were many and varied. Captain Tuvo is very personable and interacted with passengers daily. Read Less
Sail Date December 2019
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your ... Read More
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your cruise, this is not the cruise for you. The marketing is relentless. You could have a bonfire with the paper advertisements, and they are plentiful on the TV, too. Nearly 11 days plus some additional nights at sea slants this sailing toward senior, and therefore handicapped cruisers, yet the facilities are below par for that audience. Too few wheelchair assistants for the number of passengers needing assistance. Spent a lot of time waiting for elevators. Forget about the wi-fi, plan to be totally out of touch or you will be disappointed. Could not use many of the spa and fitness facilities, no seats or grab bars or non-slip strips on tile floors. Excluded from 1 port and many shore excursions. Shore excursion buses also below expectations, only 1 door for loading / unloading and non-working restroom. Hilo tour only had driver/guide, so you could not talk to him or ask a question during the driving. I tried to do 1 jigsaw puzzle 3 times, they kept putting it away even with permission to leave it out and "do not disturb" sign. Finally they moved it to a deck I could not get to (stairs only). Lack of coordination between onboard Guest Services and Casino / Spa, you can charge services and gambling to your shipboard account but cannot get the credit there for winning, must collect separately. Casino has only 1 craps table and very limited hours while other tables are staffed without players. Food is good, menus and dining room management not so good. Our cabin steward was the best!! Disembarkation went extremely well! Read Less
Sail Date December 2019
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so ... Read More
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so beautifully decorated for the season,embarkation and disembarkation so easy,the cabin larger than the standard.The servers were enthusiastic and gracious.The food was excellent -the steaks on the Crown Grill done to perfection.The main dining room had offerings from Curtis Stone and the Vista was a reliable and tasteful place to dine.The afternoon tea in the dining room was delightful and an elegant experience. Sabatinis the Italian Restaurant even had the best desserts.Vines had Opus One bottles of which we bought 2 as gifts. Faouzzi, the pizza chef at Alfredo's pizzeria even created his favourite pizzas for us on request.The One 5 disco had a great DJ.Many fun activities on board for everyone-trivia a favourite, hula dancing classes and lei making before reaching Hawaii pleased everyone.There was even a native show when we were docked in Hawaii. The excursion at Honolulu visiting Pearl Harbor and USS Arizona Memorial and even to explore the submarine USS Bowfin was a once in a lifetime experience. The music especially the music of piano man Liam Stewart was exceptional.He even had his own 2 performances of Elton John songs in the Vista Lounge which were well attended. A couple of hundred children joined the ship with their families on Dec 18 and their spirit brought new joy to the ship and passengers. Adam Gorst the Hotel Manager was always visible with his wit, charm, and vigilance.The first woman Head maitre'd on Princess ships- interacted constantly with everyone during the dining with warmth and interest. A great time for every passenger on a newly renovated ship with lots of history and charm! Read Less
Sail Date December 2019
First off if you are handicapped this ship is impossible to get down the corridors with a scooter or wheelchair once the housekeeping puts their carts out in morning which lasts all day .My wife needs a scooter to get around which we had ... Read More
First off if you are handicapped this ship is impossible to get down the corridors with a scooter or wheelchair once the housekeeping puts their carts out in morning which lasts all day .My wife needs a scooter to get around which we had to leave by the elevators until late at night after housekeeping was done ,which meant she had to walk from elevator area to room . I have never been on a ship with no couch in the cabin (12 SHIPS) which also made it difficult for my wife .Must get a mini suite ,I had a balcony .Ship was clean except their were stains on floor and chairs on the balcony also out there the fire sprinklers were so rusty on my balcony and my adjacent ones ,I hope they functional. Food dinner menu was limited .and unless you are Andrew Zimmerman you might enjoy the choices offered .Breakfast in dining room or buffet not impressive. Buffet was limited also with the 2 end hot tables ,one having same thing every lunch and diner ,the other end was what I call off the wall food .Entertainment first 2 nights same entertainer who was horrible , one of the others I walked out on ,some were ok but were repeated (15 day cruise ).Ship on certain decks is weird cannot get across directly .Tours of the cities were not all that informative and made stops at one or two shops as part of tour that your could purchase things and not go out on your own .My waiter Rexy and his assistant were probably the highlight of my cruise ,they sang and told jokes every night .I have taken 12 previous cruises (RC ,Celebrity & Carnival ) ,this was my my most costly and unfortunately my worst .Never Princess again. . Read Less
Sail Date December 2019
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